User manual | Alcatel OmniPCX Office Alcatel 4018/4019

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User manual | Alcatel OmniPCX Office Alcatel 4018/4019 | Manualzz

Alcatel OmniPCX Office

Alcatel 4018/4019

First

How

User manual

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.

Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

2 ab c

5 jkl

3 def

6

Lift the receiver.

Hang up.

Line key.

Specific key on numeric keypad.

2

Numeric keypad.

Partial view of display.

Means that the feature is subject to programming. If necessary, contact your installer.

Adjustment “reduce”.

Adjustment “increase”.

Speaker,

Handsfree.

Fixed key.

MENU key.

Voice mail access key.

Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages and to return to the telephone screens.

These symbols may be supplemented by small icons or text.

3

How

1.

2.

3.

Contents

Toc

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6

Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.2

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.3

Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.4

Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7

1.5

Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.6

Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.7

Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.8

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.9

Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.1

Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.2

Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.3

Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.4

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.5

Three-way conference with internal and/or external correspondents (conference) . . . . p. 11

2.6

Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.7

Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.8

Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

2.9

Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1

Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.2

Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.3

Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.4

Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.5

Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.6

Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.7

Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.8

Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.9

Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16

3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16

4.

5.

6.

Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.1

Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.2

Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17

4.3

Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.4

When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.5

Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.6

Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.7

Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.8

Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18

4.9

Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.1

Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21

5.2

Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.1

Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.2

Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.3

Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.4

Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.5

Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.6

Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.7

Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.8

Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.9

Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

5

Telephone

Receiver

Getting to know your telephone

Alphanumeric keypad end r edial

„ Audio keys

END key: to terminate a call.

Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).

• Lit in handsfree mode or headset mode (short press).

• Flashing in speaker mode(long press).

Intercom/Mute key:

• During a call: press this key so that your party cannot hear you.

• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.

To adjust the speaker or receiver volume up or down

„ Feature keys

Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received.

'Redial' key:

• to access the 'Redial' feature (short press)

• call back on the last 10 number dialled (long press).

6

„ Navigation

Who Am I

Lock

Settings

Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.

The home page consists of:

• information on the status of the set (set locked, call forward, etc.),

• date and time,

• set programming and configuration features.

Features accessible (set in idle position):

Who Am I

Identifying the terminal you are on,

Features accessible in conversation:

Hold

Placing a call on hold (HOLD),

Rediallist

Call back on the last 10 number dialled,

¤DTMF

Lock

Lock / unlock your telephone,

»Directory

Appointment

Forward

Settings

Programming an appointment reminder,

Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

Configure the set (personal assistant, display, ring tone, voice mail, etc.),

Dial by name

Using dial by name.

.

Other features can be accessed depending on the configuration of the system.

Dial by name

Sending DTMF signals,

Store the number in the personal phone book,

Call a second correspondent using call by name.

OK OK key: used to validate your choices and options while programming or configuring.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered.

„ Feature keys and programmable keys

Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.

Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice).

Pre-programmed feature keys and programmable key.

Lit when the feature associated with the key is activated.

The 6-key block consists of:

„ two line keys,

„ one 'immediate forwarding or cancel call-forward' key,

„ one 'conference' key,

„ one 'transfer' key,

„ one direct call key to programme.

1.1

1

Making a call

Using your telephone

Other

2 ab c

5 jkl

3 def

6 mn o dial the number for your call

OR lift the receiver

2 ab c

5 jkl

3 def

6 mno number required

OR handsfree

(Alcatel 4018 only)

2 ab c

5 jkl

3 def

6 mn o number required

OR programmable line key conv.

you are in conversation with the destination number

To make an external call, dial the outside line access code (9) before dialing your party's number. 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

1.2

Answering a call lift the receiver

OR handsfree

(Alcatel 4018 only)

OR press the key for the line that is lit up

7

1.3

Using the telephone in 'handsfree' mode (Alcatel 4018 only)

„ Terminal idle: you are in handsfree mode press and release

„ Call in progress: conv.

you are in conversation with the destination number press and release

During a conversation, you can lift the receiver without terminating the call.

1.4

Activating the speaker during a conversation (receiver lifted) - Speaker conv.

you are in conversation with the destination number activate loudspeaker

(long press) the loudspeaker key flashes

OR adjust volume

(9 levels) deactivate loudspeaker

(long press)

The key is no longer lit

Press and release the loudspeaker key to switch to handsfree mode (light steady).

1.5

1

Calling your correspondent by name (company directory)

Using your telephone

When you receive a call: call you hear the message left by your caller name or number of the caller OK long press or press twice first letters of your correspondent’s name select the name from the displayed list

You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter.

OR to take the call

OR to stop listening only

1.6

Make a call using the personal phone book

1.8

Redial

„ Redialling the last number dialled (redial):

Press and release

2 ab c

5 jkl

3 def

6 mn o press the programmed key directly (0 to 9)

OR OK select the contact to call start the call

'Redial' key(short press)

„ Call back on the last 10 number dialled: last number redial

1.7

Screening calls using the voice mailbox (Alcatel 4018 only)

This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

Activating call screening:

OR Rediallist OK

'Redial' key

(long press)

'voice mailbox screening' programmed key

2 ab c

5 jkl

3 def

6 mn o enter your personal code same key to stop listening and deactivate the screening select the No. from the last ten dialed

OK start the call

1.9

Making a callback request to a busy number

the number you are calling is busy

¤Callback OK

8

1 Using your telephone

1.10

Answering an internal call in intercom mode (Alcatel 4018 only)

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity.

To activate - Terminal idle: corresponding LED lights up

1.12

Mute, so that your correspondent cannot hear you

You can hear your correspondent but he/she cannot hear you: conv.

you are in conversation with the destination number disable microphone

The key lights up

The key is no longer lit resume the conversation

When your caller hangs up, intercom mode remains active.

To deactivate - Terminal idle:

The corresponding LED goes out

1.11

Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.

conv.

you are in conversation with the destination number

¤DTMF to activate

OK

The feature is automatically cancelled when you hang up.

9

2.1

2

During a call

Other

Making a second call during a conversation conv.

2 ab c

5 jkl

3 def

6 mn o

OR you are in conversation with number of second party auto call back

(short press) the destination number

Other methods for calling a second correspondent

The first call is placed on hold

Call back on the last 10 number dialled (long press).

Calling from your personal directory (PersSpDial) (long press or press twice (phone book key))

OR

Dial by name OK

.Using dial by name.

Programmable line key.

To cancel your second call and recover the first: conv.

you are in conversation with the destination number key for the line whose light is flashing

If you make an error, hang up: your telephone will ring and you will recover your first call.

2.2

Answering a second call during a conversation

A second correspondent is trying to call you: conv.

call you are in conversation with the destination number

„ Answer call displayed: name or no. of the caller displayed for 3 seconds light flashes

The first call is placed on hold line key for which icon is flashing

To return to your first caller and end the conversation in progress: conv.

you are in conversation with the destination number key associated with the

'incoming call' icon

OR

2.3

Switching between calls (Broker call)

During a call, a second call is put on hold.

To alternate between calls:

Place your first party on hold light flashes

10

2

2.4

Transferring a call

To transfer your call to another number: conv.

2 ab c

5 jkl

3 def

6 mn o you are in conversation with no. of the 2nd terminal the destination number

If the number receiving the transfer answers:

The first call is placed on hold

During a call

„ Hang up on all correspondant:

„ After the conference, to leave your two correspondents talking together:

'transfer' programmed key

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.

Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).

2.5

Three-way conference with internal and/or external correspondents

(conference)

„ During a call, a second call is on hold.

conv.

you are in conversation with

“Conference” programmed key the destination number

„ Cancel the conference and remain with your second correspondent (Place your first party on hold).

“Conference” programmed key cancel the conference 'transfer' programmed key

2.6

Placing a call on hold (HOLD)

Exclusive hold:

During a call, you may place the call on hold and recover it later, on the same telephone conv.

Hold you are in conversation with the destination number

Press 'Hold' to recover the call on hold

OK your call is placed on hold conv.

key for the line whose light is flashing

2.7

Placing an outside call on hold (parking)

You can place an outside call on hold and recover the call on another telephone:

Park OK conv.

you are in conversation with the destination number

11

2

To recover the parked call:

PickUp OK Unparkcall OK 2 ab c

5 jkl

3 def

6 mn o number of telephone from which call was parked

If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the attendant.

During a call

2.9

Store a number

During a call, to save the number onto a call key: conv.

you are in conversation with the destination number

»Directory

2.8

Intrusion into an internal conversation

Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:

OK

OK display number enter the name of your party* confirm

* Enter the name of your party :

2 ab c

5 jkl

3 def

6 mno

Enter the text: the number pad keys have letters that you can display by successive presses.

'Intrude on a call' programmed key

Protection against intrusion:

'protection of a call' programmed key

2 ab c

5 jkl

3 def

6 mn o enter the number desired

Protection is cancelled when you hang up.

Position the cursor in the entry field.

Erase last character entered.

#

2 ab c

5 jkl

3 def

6 mno

Enter a digit (keys 0 to 9).

2.10

Adjust audio volume

During a call, to adjust the volume level of the loudspeaker or receiver: conv.

you are in conversation with the destination number

OR adjust audio volume

12

OK confirm select the key to programme (0 to 9)

OK

3

Sharing

Other

3.1

Receiving supervised call ringing

To receive the special ringing for calls to another number:

3.4

Individual pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.

If the telephone ringing is in your own pick-up group:

“Supervised call

ringing” programmed key press the same key to cancel

3.2

Answering a night or a general bell

When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: conv.

you are in conversation with the destination number

PickUp OK GeneralBell OK

3.3

Manager/assistant screening

System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.

From the manager’s or assistant’s telephone:

Incoming calls are screened by a designated person (assistant, etc.)

Press

“Screening” key

'group call pick-up' programmed key

If the telephone ringing is not in your pick-up group:

PickUp OK IndivPickup OK 2 ab c

5 jkl

3 def

6 mn o dial the number of the ringing telephone

OR

'telephone call pick-up' programmed key

2 ab c

5 jkl

3 def

6 mn o dial the number of the ringing telephone

The system can be configured to prevent call pick-up on certain telephones.

press the same key to cancel

Screening is indicated on the manager’s telephone by the icon corresponding to the

“screening” programmed key.

13

3

3.5

Answering briefly in place of the attendant

Outside calls to the attendant will ring on your telephone and you can answer the call:

“Attendant

help” programmed key

Calls to the switchboard: your telephone will ring at the same time as the switchboard press the same key to cancel calls to the switchboard will ring on your telephone

“Attendant help” programmed key

3.6

Hunting groups

Hunting group call:

Certain numbers can form a hunting group and can be called by dialling the group number.

2 ab c

5 jkl

3 def

6 mn o no. of group to be called

Temporary exit from your hunting group:/Return into your group:

2 ab c

5 jkl

3 def

6 mn o your group number 'exit group' programmed key

Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number.

Sharing

3.7

Calling an internal correspondent on his/her pager

The number called does not answer and you know that the person called has a pager: alert your party does not answer

'page' programmed key

Paging in progress is displayed

Your correspondent can answer from any telephone in the system.

3.8

Answering a call on your pager

A call on your pager can be answered from any telephone within the system.

your pager beeps

'answer page' programmed key

2 ab c

5 jkl

3 def

6 mn o your group number

3.9

Calling a correspondent on his/her loudspeaker

Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: alert your party does not answer

ForcedAnsw OK you are connected to the loudspeaker on your correspondent’s phone (if he/she has the handsfree feature)

14

3

3.10

Sending a written message to an internal correspondent

SendTxtMsg OK 2 ab c

5 jkl

3 def

6 mn o dial the number to be called

Predefined message:

OK select the message to be sent

OR GoTo OK 2 ab c

5 jkl

3 def

6 mn o enter the no. of the message to be sent

(01 to 27)

OK apply your choice

Language OK change language of message

Personal message:

OK send message

Create OK create a temporary personal message*

* Create a temporary personal message :

2 ab c

5 jkl

3 def

6 mno

Enter the text: the number pad keys have letters that you can display by successive presses.

Send message

Position the cursor in the entry field.

Erase last character entered.

#

2 ab c

5 jkl

3 def

6 mno

Enter a digit (keys 0 to 9).

Sharing

The 27 standard messages are shown below:

1 Call me back

2 Call me back tomorrow

3 Call me back at _:_ (*)

4 Call back _____ (*)

5 Call the attendant

6 Call the assistant

7 I will call back at _:_ (*)

8 Use paging

9 Please fetch your fax

10 Please fetch your mail

11 Please cancel your forwarding

12 Visitors are waiting

13 You are expected at reception

14 Meeting at _:_ (*)

15 Meeting on ___ (*)

16 Meeting on ___ at _:_ (*)

17 Out for a while

18 Absent for the rest of the day

19 Absent, back at _:_ (*)

20 Absent, back on ___ at _:_ (*)

21 On vacation, back on ___ (*)

22 External meeting

23 External meeting, back on ___ (*)

24 I am in room nr __ (*)

25 In a meeting - do not disturb

26 At lunch

27 Indisposed

(*) Messages to be completed using numeric keypad

3.11

Sending a copy of a voice message

Voice OK 2 ab c

5 jkl

3 def

6 mn o personal code

Consult OK select message to copy by consecutive presses

2 ab c

5 jkl

3 def

6 mn o dial the number to be called

# send message

Add add an additional party

OK

Display shows the number of new and old messages

Sendcopy

Record record a comment*

OK

Sendcopy send message

OK

OK

15

3

*To record a comment:

Record OK start recording the comment

# end recording recording recording

Listen replay comment

OK

OR Record re-record a comment

OK OK send message

OK

3.12

Sending a recorded message to a number/a distribution list

Voice OK 2 ab c

5 jkl

3 def

6 mn o personal code

Add OK other correspondents if necessary

Sendmessage

2 ab c

5 jkl

3 def

6 mn o dial the number to be called

OR

Record start message recording

OK recording

Recording

Stop end recording;

OK OR Listen replay message

OK

OR Record OK re-record a message

OK confirm

OK

Sharing

3.13

Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

2 ab c

5 jkl

3 def

6 mn o number of broadcast group speak, you have 20 seconds OR

The message will only be broadcast on terminals not in use and which have a loudspeaker.

16

4

Keeping in touch

Other

4.1

Selecting calls to be forwarded

When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all.

Forward OK select the 'Forward' feature

Ext/Int OK select the type of Out/Int call if the type of call forwarded is not appropriate

Div all calls

OR type of call forwarded is displayed

Div OR Div internal or outside calls

OK confirm the new type of forwarded call is displayed

4.2

Forwarding calls to another number (immediate forwarding)

The number can be your home, portable or car phone, voice message or an internal extension (attendant, etc.).

Forward OK select the 'Forward' feature

Immediate» OK 2 ab c

5 jkl

3 def

6 mn o dial the number to be called

OR

OK select the number of your choice forwarding is acknowledged

You can make calls, but only the destination number can call you.

17

4.3

Forwarding your calls to your voice message service

Forward OK select the 'forward' feature

Consult OK

Immediate»VM OK forwarding is acknowledged

4.4

When you return, review your recorded messages

The light indicates that messages have been received.

Voice OK 2 ab c

5 jkl

3 def

6 mn o personal code

Display shows the number of new and old messages

Display shows name of sender, with date, time and ranking of message select message

Play listen to message

OK OR Clear erase message

OK

OR Call OK call sender of message

OR Sendcopy OK send a copy of a message

4.5

Activate/deactivate the personal assistant

Settings OK Assistant OK display of personal assistant state (active or not actve)

ON/OFF OK On OK OR Off OK

4

4.6

Personal assistant: reaching you with one number only

Settings OK

InternalNo.

OK dial number of a colleague or other key individual

Assistant OK Menu OK select type of forwarding

ExternalNo.

OK dial an outside line number

MobileNo.

OK dial number of your mobile or DECT

Operator OK activate/deactivate transfer to the attendant

4.7

Forwarding calls to your pager

Callers will thus be able to contact you while you are moving around the company:

Forward OK select the 'Forward' feature

Page» OK

OR forwarding is acknowledged

'forward to pager' programmed key

Keeping in touch

4.8

Forwarding your calls from the receiving terminal (“Follow me”)

You wish to receive your calls in your present location:

Use the “Follow me” feature.

Forward OK select the 'Forward' feature

Followme» OK 2 ab c

5 jkl

3 def

6 mn o your extension number

OR

'forward calls' programmed key

2 ab c

5 jkl

3 def

6 mn o your extension number forwarding is acknowledged

4.9

Applying a selective forward

You can selectively forward calls, according to the caller’s identity: forwarding is acknowledged

'selective forwarding' programmed key

4.10

Forwarding all group calls

You can forward all your group calls to another internal number:

'forward group

calls' programmed key

2 ab c

5 jkl

3 def

6 mn o number receiving forwarding forwarding is acknowledged

18

4

4.11

Cancelling all forwardings press the 'call forward' feature key

OR Forward OK select the 'Forward' feature

Cancelforw» OK

4.12

Forwarding calls when your line is busy (forward if busy)

Callers can be forwarded to another telephone if you are already on the line.

Forward OK select the 'Forward' feature

OnBusy» OK 2 ab c

5 jkl

3 def

6 mn o number receiving forwarding

Forwarding is acknowledged

Keeping in touch

4.13

Do not disturb

You can make your terminal temporarily unavailable for all calls.

Forward OK select the 'Forward' feature

DND OK Forwarding is acknowledged

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

4.14

Leaving a recorded message for internal callers

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

Forward OK select the 'Forward' feature

Predefined message:

OK select the message to be sent

OR

Text

GoTo

OK

OK 2 ab c

5 jkl

3 def

6 mn o enter the no. of the message to be sent

(01 to 27)

OK apply your choice

Language OK change language of message

Personal message:

OK send message

GoTo OK create a temporary personal message*

*Create a temporary personal message:

2 ab c

5 jkl

3 def

6 mno

Enter the text: the number pad keys have letters that you can display by successive presses.

Send message

Pposition the cursor in the entry field.

Erase last character entered.

#

2 ab c

5 jkl

3 def

6 mno

Enter a digit (keys 0 to 9).

19

4

The 27 standard messages are shown below:

1 Call me back

2 Call me back tomorrow

3 Call me back at _:_ (*)

4 Call back _____ (*)

5 Call the attendant

6 Call the assistant

7 I will call back at _:_ (*)

8 Use paging

9 Please fetch your fax

10 Please fetch your mail

11 Please cancel your forwarding

12 Visitors are waiting

13 You are expected at reception

14 Meeting at _:_ (*)

15 Meeting on ___ (*)

16 Meeting on ___ at _:_ (*)

17 Out for a while

18 Absent for the rest of the day

19 Absent, back at _:_ (*)

20 Absent, back on ___ at _:_ (*)

21 On vacation, back on ___ (*)

22 External meeting

23 External meeting, back on ___ (*)

24 I am in room nr __ (*)

25 In a meeting - do not disturb

26 At lunch

27 Indisposed

(*) Messages to be completed using numeric keypad

Keeping in touch

During consultation of a message, pressing the 'i' key provides access to the following features ( ):

Clear

Call

Sendmessage

»Directory

Erase message.

Call sender of message.

Sending a written message to an internal correspondent.

save the sender's number in your directory terminate consultation

4.15

Consulting written messages

4.16

Message notification

The light indicates that messages have been received.

Number of messages received

Text OK

A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.

OK OK Settings Notification

Display shows name of sender, with date, time and ranking of message

Activate/deactivate message notification:

During the display of the information:

OK

Call back the message sender (the message is erased automatically after the call).

ON/OFF OK On OR Off OK

Next message.

Previous message.

Enter the number of the set where the notification is to be received:

Number OK 2 ab c

5 jkl

3 def

6 mno enter the number desired

Change the time slot: the time slot during which notification is activated can be changed.

OK confirm

Schedule OK 2 ab c

5 jkl

3 def

6 mno change times

OK confirm

20

5

Managing your charges

Other

5.1

Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

2 ab c

5 jkl

3 def

6 mn o

“Business account code” enter the number of the terminal to password for this internal telephone programmed key receive the message

Adding or changing a business code during a call:

2 ab c

5 jkl

3 def

6 mn o enter the party’s number

“Business account code during call” programmed key

5.2

Finding out the cost of an outside call made for an internal user from your terminal conv.

2 ab c

5 jkl

3 def

6 mn o outside number called programmed key

'Meter Total

Recall'

Transfer OK OR the call is placed on hold transfer call to your correspondent on hold

At the end of the call, you are called back and you can:

1. Read information concerning call (cost, duration, number of units...).

OK OK name of internal user and cost of call

2. Print a charge ticket.

Print OK

3. Terminate consultation.

OK OK

21

6.1

6

Programming your telephone

Other

Initializing your voice mailbox

Light flashes

Enter your personal code, then record your name following the voice guide instructions

Your personal code is used to access your voice mailbox and to lock your telephone.

6.2

Customizing your voice greeting

You can replace the greeting message by a personal message.

Settings OK Mailbox OK CustomMsg OK recording recording

During consultation of a message, pressing the 'i' key provides access to the following features: ( )

Stop To stop the recording.

Pause To pause recording.

Record To record the message again.

6.3

Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.

Settings OK My options OK Password OK

22

2 ab c

5 jkl

3 def

6 mn o pld code

(4 digits)

2 ab c

5 jkl

3 def

6 mn o new code

(4 digits)

OK display requests confirmation of new password

As long as your voice mailbox has not been initialized, the personal code is 1515.

6.4

Configuring the telephone ringer

Settings OK My phone OK Ringing

T Choose the tune:

Tune+

T Adjusting the ringer volume:

OK select the melody of your choice (16 tunes)

OK apply your choice

Level+ OK OK select the level of your choice

(12 levels) apply your choice

OK

6

T Activate/disable meeting mode (progressive ringing):

Programming your telephone

Progressive OK On to activate

OR Off OK to deactivate apply your choice

T Activate/deactivate discreet ring mode:

Beeps OK

T Adjust ringer volume while a call arrives:

On to activate

OR Off OK to deactivate apply your choice

6.6

Selecting language

Settings OK My options OK

Language OK select the language of your choice

OK apply your choice

6.7

Make a call using the personal phone book call your telephone rings

OR adjusting the ringer volume:

6.5

Adjusting screen brightness

Settings

OR adjusting screen brightness

OK My phone OK Contrast OK

OK 2 ab c

5 jkl

3 def

6 mno enter the name*

OK 2 ab c

5 jkl

3 def

6 mn o enter the number

OK press and release

* Enter the name :

2 ab c

5 jkl

3 def

6 mno

Enter the text: the number pad keys have letters that you can display by successive presses.

Position the cursor in the entry field.

Erase last character entered.

#

2 ab c

5 jkl

3 def

6 mno

Enter a digit (keys 0 to 9).

23

OK

6

6.8

Programming speed dialing (direct calls) keys

Programming your telephone

To cancel your temporary reminder call request:

2 ab c

5 jkl

3 def

6 mn o enter the number one direct call key to programme

6.9

Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

Program a temporary reminder call:

Appointment OK 2 ab c

5 jkl

3 def

6 mn o enter time of appointment

Program a permanent reminder call:

OK apply the appointment time

Appointment OK Choice OK 2 ab c

5 jkl

3 def

6 mn o enter time of appointment

OK apply the appointment time

At the programmed time, your telephone rings:

Appointment OK move to the end of the line

To cancel your permanent reminder call request: enter the reminder time

OK

Appointment OK OK move to the end of the line enter the reminder time

6.10

Identifying the terminal you are on

OK

OR Who Am I OK press twice

6.11

Broadcasting background music on your loudspeaker

You can broadcast background music on the loudspeaker of your telephone (depending on configuration):

OK when telephone is not in use, background music is played

(Long press)

Press the same key to cancel

(Long press)

If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory.

If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call.

The music stops when a call is made or received and starts again when you hang up.

24

6 Programming your telephone

6.12

Lock / unlock your telephone

Lock OK 2 ab c

5 jkl def

3

6 mn o enter your personal code your telephone is locked/unlocked

6.13

Activating/deactivating 'forced headset' mode

'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;.

Settings OK My phone OK ForcedHead OK

On OR Off activating/deactivating 'forced headset' mode

OK

25

Compliance

howtoc

Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice.

The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents

(trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products.

Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit.

Declaration of compliance

We, Alcatel Business Systems, hereby declare that we assume the Alcatel

4018 or 4019 product to be compliant with the essential requirements of

Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.

Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice.

Copyright © Alcatel Business Systems. 2005.

All rights reserved.

26

MU19002USAA-O400ed01-1305

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