Cisco 7940/7960 IP Phone Quick Reference Guide
Cisco IP Phone Quick Reference Guide
Phone Operations
Place a Call
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Internal call: dial the extension number
External call: dial 9 + the entire 7 or 10-digit phone number for a local call, or 9 + 1 +
these numbers to make a long distance call
Pick up the Handset, press the line button to begin to make the call or
Press the
Speaker button to begin to make the call or
Press the NewCall soft key to begin to make the call (this will open the Speakerphone
or
Dial phone number and press the Dial soft key.
Answer a Call or Calls
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If your phone is ringing, pick up the Handset or press the Answer soft key and you
will be automatically connected to the call.
To answer a call while you are already on another call, press the Answer soft key and
doing so answers the new call and automatically places the initial call on hold
End a Call
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Hang up the Handset or
Press the
Speaker button or
Press the EndCall soft key and hang up or
Press the Line Button to end the call
Using Hold and Resume
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While on a call, press the Hold soft key (Make sure the call that is highlighted is the
one you wish to put on hold
To return to a call, press the Resume soft key
icon next to them and all held calls will be flashing
All calls on hold will have the
Scroll button to select or
If multiple calls on the same line are on hold, use the
highlight the desired call, then press the Resume soft key
Transfer a Call
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While on the call, press the Trnsfer soft key (this places the caller on hold)
Dial the extension number you wish to transfer the caller to.
You may immediately press the Trnsfer soft key to complete the transfer or when the
party answers, announce the call and press the Trnsfer soft key again.
If the person refuses the call or if the phone rings without an answer, press the
EndCall soft key, then press the Resume soft key to return to the original call.
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Cisco IP Phone Quick Reference Guide
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To transfer a caller directly into someone’s Voice Mail Box, press the Trnsfer soft key,
enter the asterisk (*), followed by the extension number of the user’s Voice Mail Box,
then press the Trnsfer soft key again.
Direct Transfer – Transfer two current calls to each other
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Use the Scroll button to highlight the first of the two calls you wish to connect and
press the Select soft key. Repeat this process for the second call you wish to connect.
Selected calls are indicated with a check next to them. With either one of the selected
calls highlighted, press the DirTrfr soft key. (You may need to press the More soft
key to see the DirTrfr). The two calls connect to each other and drop you from the
call.
If you want to stay on the line with the callers, use Join to create a conference instead.
For details, see the Join Conference Calls feature.
iDivert – Transfer a ringing call automatically to Voice Mail
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When your phone is ringing, you can choose to send the call immediately to Voice Mail
by pressing the iDivert soft key. This soft key can be pressed at any time while the
call is ringing on the IP Phone.
Forward All Calls
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Press the CFwdALL soft key (you will hear two beeps)
Dial the extension or 9 + number to which all calls will be forwarded or press the
message key to forward your calls to your voice mail box.
• A flashing right arrow/telephone will appear on the top right line of the LCD display.
Note: You can only forward the top line of the Phone. If you want to transfer another
extension number which appears on your phone (ex. Boss’s Line), use the CCM User Web
Browser to do this.
Cancel Forward All Calls
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Press the CfwdAll soft key (you will hear one beep)
The flashing right arrow/telephone on the LCD display will disappear indicating that
forward all calls has been deactivated
Ad Hoc Conference Calls
To establish a conference call
• Call the first party.
• Press the More soft key and then press the ConFrn soft key (this will automatically
select a new line and place the other party on hold)
• Dial the extension or 9 + the local number or 9 + 1 + the long distance number of
another party
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Cisco IP Phone Quick Reference Guide
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When the party answers, press the ConFrn soft key again and the party will be added
to the conference call.
Repeat the above steps to add additional parties to the conference call up. Check with your
System Administrator to find out how many TOTAL ad hoc conferees you may add.
Conference call options
• To place a conference call on hold, press the Hold soft key (the other parties can talk
among themselves but they cannot hear you.
• To place a conference call on speakerphone, press the
Speaker button and then
place the handset in its cradle
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Mute button to turn off the
To Mute a conference call on speakerphone, press the
microphone
Things to remember: Only one person is allowed to activate the ConFrn soft key.
From that moment on they will act as the conference initiator, and only that person will
be allowed to add participants. If the conference initiator drops out of the call, all
parties will remain connected or drop depending on how the system is set up.
To view a list of conference participants, press the ConfList soft key. You will want to
press the Update soft key periodically to update the screen status of the list of
conferees.
To drop a particular conferee, use the
Scroll button to highlight the conferee you
wish to drop and press the Remove soft key. You can remove participants only if you
are the conference initiator.
Who started the Conference? While viewing the Conference List, locate the person
listed at the bottom of the list with an (*) next to the name.
Join Conference Calls
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With two or more calls on a single line, use the
Scroll button to highlight any call
on the line and press the Select soft key. This will put a check in the box next to this
line. Repeat this process for each call you want to add to the conference. From one of
the selected calls, press the Join soft key. (You may need to press the More soft key
to see Join soft key.
Call Pick Up
When
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the phone rings at an extension within your call pickup group:
Pick-up the Handset (check for a dial tone).
Press the More soft key one time.
Press the Pickup soft key.
The call to be picked up will begin to ring on your phone.
Press the Answer soft key and you will be connected to the call.
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Cisco IP Phone Quick Reference Guide
Call Park
To park a call
• While on the call, press the More soft key.
• Press the Park soft key (the LCD display will show an extension number to which the
call is parked).
• Hang up the handset.
Note: Write down the displayed phone number. The call will remain parked for a total of
seconds determined by your System Administrator. If the call should not be picked up
within this time frame, the call will ring back to the phone that initiated the call park
feature and state “Call Park Reversion with the Listed Call Park Number”.
Call Back
To Activate the Call Back Feature
• While calling another extension, Press the Call Back soft key
• The Display will read: Call Back is activated on XXXX (Ext. No.) Press the Cancel soft
key to deactivate or Press Exit to quit this screen.
• If you press the Cancel soft key, you have cancelled the Call Back Feature.
• If you press the Exit soft key, the Call Back feature is activated.
• When the extension you have activated the Call Back feature to uses their phone, you
will receive an audible ring. Your display will read: XXXX (Ext. No.) has become
available. Press the Dial soft key to call. Press Exit to quit this screen.
• If you press the Exit soft key, you have cancelled the Call Back Feature
• If you press the Dial soft key, it will dial the desired extension number.
(This feature DOES NOT work when trying to activate the Call Back feature to an
external number, but you may activate the Call Back feature to multiple
extensions.)
Privacy
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If you do not want co-workers who share your line to see information about your call,
press the Private soft key when your phone is ringing
When your co-workers have the privacy feature enabled, your shared line appearance
does not indicate that the shared line is in use.
Phone Settings
Ring Volume
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With the handset in the cradle, press the
Volume button to adjust how loud or
soft you would like your phone to ring. It will adjust the volume automatically
Handset Volume
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Hold the Handset to your ear, press the
Press the Save soft key.
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Volume button to adjust the volume.
Cisco IP Phone Quick Reference Guide
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The Handset volume has been reset.
Speaker Volume
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With the Handset on the cradle hit the
button to adjust the volume.
Press the Save soft key.
The Speaker volume has been reset.
Speaker button, press the
Volume
Mute Button
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Press the
hear them
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To turn off Mute, press the
Mute button to prevent the party from hearing you although you can
Mute button again.
Ring Tone
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Press the
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Scroll button to select the Ring Type option on the Settings menu or
Use the
press the number 2 key.
Press the Select soft key for the Default setting that is highlighted to display the list
of available ring types.
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Settings button.
Use the
Scroll button to select a ring type.
Press the Play soft key to hear a sample of the selected ring type.
The change your ring type to the desired highlighted choice, press the Select soft key.
This will put a check in the box indicated your choice.
Press the Ok soft key to save your selection.
Press the Exit soft key.
Press the Save soft key to save your selection and Exit the Settings menu.
LCD Display Contrast
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Press the
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Use the
Scroll button to select the Contrast option on the Settings menu or press
the number 1 key.
Press the Select soft key to display the Contrast settings.
Use the Up and Down soft keys to set the desired intensity of the LCD display and
press the OK soft key to save your settings.
Press Exit soft key to exit the Settings menu.
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Settings button
Directory Features
To select the missed, received or placed call history directory
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Cisco IP Phone Quick Reference Guide
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Press the
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Scroll button to highlight the Missed Calls, Received Calls or Placed
Use the
Calls option on the Directory menu.
Press the Select soft key to display list.
You may also choose to press (1) for Missed Calls, (2) for Received Calls or (3) for
Placed Calls
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Directories button.
Use the
Scroll button to select the number you want to speed dial
If the number is an extension in your office, press the Dial soft key to speed dial the
selected number.
If the number is a call from the outside, press the EditDial softkey and enter a 9 or 9
+ 1, then press the Dial soft key.
When you are finished, press the Exit soft key to exit the Directories menu
Note: Any One of the Directories will only hold 32 call records. The 33rd call will then
replace call one, the 34th call will then replace call two and so on. Calls are listed in order by
the most recent call.
Note: By pressing the Clear soft key, it will clear ALL call history information for Missed,
Placed and Received calls.
Making Calls from the Corporate Directory
To find a name and phone number in the IP Phone Corporate Directory:
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Press the
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Scroll button to select the Corporate Directory option on the menu.
Use the
Press the Select soft key to display the directory search options
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Use the
Scroll key to select the search option: First Name, Last Name or Number.
Use the numbers corresponding to the letters on the dialing pad to enter a name or
number to find it in the directory. It is not necessary to enter a complete query to
conduct a search.
Then press the Search soft key to display all names that begin with the letters you
chose.
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Directories button
If more than one name appears, use the
Scroll key to highlight the number you wish
to reach
Press the Dial soft key to speed dial your selected name and number.
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