SOFT KEY DEFINITIONS
AbbrDial
Dial using a speed dial index number
CallBack
Receive notification when a busy
extension becomes available
CFwdAll
Setup/cancel call forwarding
ConfList
View conference participants
Confrn
Create a conference call
DirTrfr
Transfer two calls to each oter
EditDial
Edit a number in a call log
GPickUp
Answer a call on an extension in
another pickup group
Join
Join several calls on a single line
Feature
Function
iDivert
1
Cisco IP phone model
type
Shows the Cisco IP phone model
number.
Send an incoming call to the voice
messaging system
MeetMe
Host a conference call
2
LCD screen
Displays information such as line/call
status, phone number, and soft key
tabs.
Monitor
Enable speaker mode
3
Soft keys
Engages the functions displayed on
the corresponding LCD tabs.
MonOff
Disable speaker mode
NewCall
Make a new call
4
Navigation button
Scrolls through text and selects
features that are displayed on the LCD
screen.
5
Menu Button
Provides access to phone services.
6
Hold Button
Places an active call on hold.
Resumes a held call.
7
Keypad
Functions like a traditional telephone
keypad.
8
Volume Button
Increases or decreases handset
volume and onhook ring volume.
9
Handset with
indicator light
Functions like a traditional handset.
Park
Store an active call using Call Park
PickUp
Answer a call on another extension in
your pickup group
Remove
Remove a conference participant
RmLstC
Drop the last party added to
conference call
Submit
Search for a directory listing
Created by Kristine Garcia
IP Telephony User Guide
CISCO Single Line
DIALING AND ANSWERING
HOLD
To make an outside call:
•
Press “NewCall” softkey or lift handset
•
Dial “9” and the number
•
Press “Dial” softkey
To place a call on hold:
•
Make sure the call you want to be placed on hold is selected
CONFERENCE
•
•
TRANSFER
To transfer a call to another extension:
•
Press "Trnsfer" softkey
•
At dial tone, dial other extension
•
Announce the call
•
Press “Trnsfer” softkey
VIEWING AND DIALING CALLS
To redial the last number dialed
•
Press “Redial”
To retrieve the call if no one answers:
•
Press "EndCall” softkey
•
Press "Resume” softkey
To view missed, received or placed call history:
Press “ ” (Menu) button
Then select “Directories”
Scroll to desired history option
“Missed Calls”, “Placed Calls”, or “Received Calls”
To transfer a call directly to a colleague’s voicemail box:
•
Press "Trnsfer" softkey
•
Press "*" key
•
Enter extension number
•
Press "Trnsfer" softkey
To dial a number in a call log
•
Scroll to a listing in the call log, edit the number if
necessary, and go off-hook
To edit a number in a call log
•
Highlight desired number
•
Press “EditDial” softkey
To dial from a corporate directory
Press “ ” (Menu) button
Then select “Directories”
Go to “Directory Services” then “Corporate Directory”
To search, use your keypad to enter the first few letters
Press “Submit”
To dial, scroll to it, and go off-hook
To place a call while another call is active
Press the " " (Hold) button
Press “NewCall” softkey
Dial new number
Scroll to the call you want to resume and press the "
(Hold) button
Answer a call while another call is active
•
Press “Answer” soft key
•
The active call is put on hold automatically
To Transfer two current calls to each other (“direct transfer”)
•
Select the first call
•
Then select the second cal
•
From one of the selected calls, press the “More” softkey
then “DirTrfr”
•
If you want to stay on the line with the callers, use “Join” to
create a conference call instead
FORWARDING
To forward calls to another extension:
•
At idle phone, press “CFwdALL” softkey
•
Dial the destination extension
To forward calls to a target phone number:
•
At idle phone, press “CFwdALL” softkey
•
Dial “9” plus the phone number
To conference up to 6 parties:
•
During a connected call
•
Press “More” softkey
•
Press “Confrn” softkey
•
At the dial tone, dial another extension or number
•
Announce the call
•
Press “Confrn” key to join all parties
If a party doesn’t answer or doesn’t want to join:
•
Press “EndCall” softkey
•
Press “Resume” softkey
To remove yourself from the conference:
•
hang up or
•
Press “EndCall” softkey
To view a list of conference participants
•
Press “ConfList” softkey
RING TYPE
To choose a ring type:
•
Press “
” (Menu) button
•
Select “Settings” then “Ringtype”
•
Scroll through ring type options
•
Press “Play” softkey to sample ring
•
Press “Select” softkey to make choice
•
Press “OK” softkey
CONTRAST
To adjust the display contrast:
” (Menu) button
•
Press “
•
Select “Settings”
•
Scroll to “Contrast” or “Brightness”
•
Press “Select” softkey
•
Press "▲▼" softkeys to adjust contrast
•
Press “OK” softkey
VOLUME
To adjust the handset, speaker, or headset volume:
To cancel forwarding:
•
Press “CFwdALL” softkey
Remove a call from hold
•
” button
To retrieve new voice mail messages:
•
Press “Msgs” softkey
To end a call:
•
Press “EndCall” softkey or hang up handset
•
•
•
Press “
VOICEMAIL
To answer a call on your primary line:
•
Lift handset
•
•
•
•
•
•
" (Hold) button
To reconnect with the call:
To make an internal call:
•
Press “NewCall” softkey or lift handset
•
Dial extension
•
Press “Dial” softkey
•
•
•
Press "
"
FORWARD TO VOICEMAIL
(DO NOT DISTURB)
•
•
During a call, press “
Press “Save” softkey
” button
To adjust the ringer volume:
To forward all calls directly to voicemail:
•
At idle phone, press “CFwdALL” softkey
•
Press “Messages” softkey
To cancel forwarding:
•
Press “CFwdALL” softkey
•
•
At an idle phone, press “
Press “Save” softkey
” button
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