Blueant V12 User guide

BlueAnt V12 - FREQUENTLY ASKED QUESTIONS (FAQ)

A. General

1. What is the main difference between the V12 and other Bluetooth headsets?

2. What is included in the V12 package?

3. How does the V12 use the Bluetooth technology?

4. How do I handle calls when the V12 is connected?

5. Can I transfer an ongoing call back to my phone to continue it there?

6. How many devices can I pair to the V12?

7. Is my phone compatible?

8. What is the passcode/passkey of the V12?

9. Can I change the passcode of the V12?

10. Can I use voice activated dialing if my phone supports it?

11. Can I use the V12 to listen to music from my mobile?

12. How often should I charge my V12?

13. Can I use my V12 with my computer / laptop for VOIP applications?

14. Do I need to pair the devices every time I use them together?

B. Bluetooth

1. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized connections?

2. Can somebody else take control of my V12 if they are in range?

3. What is the difference between Handsfree and Headset Bluetooth Profi les?

4. How do I know if my devices are connected?

5. How far can my mobile be from the V12 and still remain connected?

6. Can other electrical devices cause interference with Bluetooth?

7. If I cup my hand over a bluetooth device the signal strength and quality suffers.

Why does this happen?

8. What Bluetooth devices can use a Bluetooth headset?

C. Troubleshooting

1. Why won’t my V12 go into pairing mode?

2. Why can’t I hear any sound from the Speaker?

3. Why is the V12 noisy and distorted?

4. My V12 worked great but now it won’t connect, what can I do?

5. Why can the talk time and standby time differ from the products specifi cation?

6. Why does my phones battery not last as long as it used to?

7. I am having trouble pairing a second phone, what can I do?

8. How can I stay near the V12 but not have calls diverted through it?

9. My phone says “Bluetooth Module not found” what can I do?

10. I have a pda phone that pairs to the V12 but has trouble transferring calls, how can I fi x this problem?

11. Why can’t I hear the dial tone from headset when I dial?

12. Voice dialing is not successful every time what can I do?

13. I have read all the solutions in this document but I still cannot get my V12 to work properly, what can I do

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A. General

1. What is the main difference between the V12 and other Bluetooth headsets?

The V12 has a backlit LCD screen which provides the user with much information about the status of the headset. Rather than relying on fl ashes of LED lights like other headsets, the V12 tells the user exactly what it is doing in defi ned status symbols and words. Displayed on screen is - Caller ID, battery and charge levels, volume level, vibrate status, Bluetooth connection status, redial and voice dial status, the phone that is connected (up to 5 devices can be paired) and received call history.

2. What is included in the V12 package?

In the box is the V12 headset, an AC adapter, one small and one large removable ear hook, and a neck strap with a micro USB plug for easy, a User guide and a 2 year warranty card.

3. How does the V12 use the Bluetooth technology?

Bluetooth is used to send and receive voice signals over radio waves between your mobile phone and the V12. It allows the V12 to control phone calls on your mobile phone remotely and to view incoming call numbers.

4. How do I handle calls when the V12 is connected?

For incoming calls fi rmly press the MFB button (multi-function button) once to answer the call. For outgoing calls fi rmly press the MFB(3) button once to activate voice dialing or dial as per normal from your phone and the call will transfer to the V12.

For redialing the last number called, press the MFB(3) for 3 seconds, redial will be displayed on screen and a second beep is heard.

To terminate an ongoing call press the MFB(3) button once.

5. Can I transfer an ongoing call back to my phone to continue it there?

Yes, simply switch the V12 OFF by Pressing and Holding the MFB for 3 seconds and the call will continue on the phone. Or transfer back to your phone using your phones

Bluetooth menu.

6. How many devices can I pair to the V12?

The V12 can store pairing information for 5 different phone phones/devices. It will connect to the last used phone if it is on and in range. If you wish to connect another paired phone select the V12 LCD in the phones Bluetooth menu. The V12 can only connect to one phone at a time.

7. Is my phone compatible?

If your phone has Bluetooth it more than likely supports a Handsfree or Headset

Bluetooth profi le, and so will work with the V12. Check your phones manual or our compatibility list on the BlueAnt website for up to date information.

8. What is the passcode/passkey of the V12?

The Passcode for the V12 is “0000”.

9. Can I change the passcode of the V12?

No, the passkey is inbuilt and cannot be changed.

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10. Can I use voice activated dialing if my phone supports it?

Yes the V12 supports voice activated dialing if your phone also supports it. This feature requires the phone to support the Handsfree profi le which (generally) all newly released phones do support. Headset profi le is becoming outdated and few phones are released only with Headset profi le these days.

Check your phones user manual for information on setting this up.

11. Can I use the V12 to listen to music from my mobile?

Some phones can send music to the V12 using the Handsfree Profi le but it will be a mono signal and sound a bit like an AM radio. Good applications for this are audio books.

12. How often should I charge my V12?

You should charge the V12 when the LCD Battery Indicator shows 20% or below.

The battery will last for about 300 hrs on standby and much longer if the V12 is switched off in between uses.

13. Can I use my V12 with my computer for VOIP applications?

Yes, you can connect the V12 to a PC or Mac that supports the Bluetooth Headset or Handsfree profi le. To do this you need to have Bluetooth enabled in your computer by using a Bluetooth USB Dongle or having a computer that has Bluetooth inbuilt.

Depending on the Bluetooth software installed, the connection process is different.

Simply put the V12 into Pairing mode, then activate a search using your computers

Bluetooth Software. When the V12 is displayed, enter the Passkey “0000” then start the Headset/Handsfree service by connecting the headset.

Note: Microsoft’s® Windows® XP generic Bluetooth driver does not support audio, but your computer may be using a different driver that does support it.

To check which Bluetooth driver you have, go to:

Control Panel > Sounds, Speech and Audio Devices > Sounds and Audio Devices.

Click on the hardware tab and fi nd the “Bluetooth Audio” in the Devices. Left click on the “Bluetooth Audio” to make it highlighted. Below you can see which manufacturer’s device driver is linked to the “Bluetooth Audio”.

Check your computer manufacturers’ website for any software updates.

Go to our website for more details on using the V12 for VOIP.

14. Do I need to pair the devices every time I use them together?

No, the pairing process is required only once for each phone, unless the devices are deleted.

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B. Bluetooth

1. Is it safe to use Bluetooth devices, I have heard they can allow unauthorized connections?

For Bluetooth security reasons, after you have set up your bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see the your phone. (This only applies to a few mainly older Bluetooth enabled phones as most new phones have better security.)

2. Can somebody else take control of my V12 if they are in range?

No, the V12 can only connect to previously paired devices that have been authenticated.

3. What is the difference between Handsfree and Headset Bluetooth Profi les?

Dial, redial, call transfer are some that are included in Handsfree but not Headset.

Handsfree also allows for a slightly better call quality.

4. How do I know if my devices are connected?

When Bluetooth is turned ON on your phone you may see a Bluetooth symbol appear on your main screen that changes slightly (colours invert or arrows appear) when connected to the V12. Some phones show a Headset or Car symbol to notify you that the devices are connected.

5. How far can my mobile be from the V12 and still remain connected?

The V12 will remain connected within a range of 10 meters (30 ft). Sound quality may start to deteriorate after about 7 meters depending on your environment and if obstacles are present.

6. Can other electrical devices cause interference with Bluetooth?

Bluetooth technology employs a technique called frequency hopping to constantly change the frequency at which it sends data, reducing interference with wireless devices like wireless LAN’s, cordless landline phones. Noise Interference can occur if the Bluetooth device is used in close proximity with a microwave. Check if there are any such devices in the surroundings, and if so keep the distance between the

V12 and such devices to at least 5 - 10m. Usually any interference will only cause a slight crackling sound.

The frequency of Bluetooth is much higher than that of radio station bands .

7. If I cup my hand over a bluetooth device the signal strength and quality suffers.

Why does this happen?

Bluetooth signals are radio waves and so do not need line of sight to operate. But, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. And so, your hand will create a barrier causing slight interference and a loss of signal quality.

8. What Bluetooth devices can use a Bluetooth headset?

To use the V12 the device must support either headset or handsfree bluetooth profi les. Some devices may only support data transmissions and not audio.

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C. Troubleshooting

1. Why won’t my V12 go into pairing mode?

Follow through the instructions in the V12 Manual. To enter pairing mode Press and hold the MFB till ‘pairing’ is displayed on screen.

If you have already paired 3 different phones to the V12 you will need to reset it to pair a new device.

The V12 sometimes requires a few seconds to establish a connection. Please be patient while devices connect.

2. Why can’t I hear any sound from the Speaker?

The phone’s memory may have become corrupt and can be fi xed by rebooting the phone. If this does not work, delete pairing information and pair again.

Check the volume levels of your phone and the headset.

3. Why is the V12 noisy and distorted?

A low battery can also cause bad voice quality. Please charge the headset.

Some people like to have their phone ring loudly, but this may cause distortion when transferred to the V12 speaker. In your phone, set up a Profi le with lower ringing volumes and keypad tones and activate when using with V12. (see your phones user manual for instructions on setting up profi les, some phones can switch profi les automatically). Adjust your phones volume level and that of the headset. Also, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.

4. My V12 worked great but now it won’t connect, what can I do?

As newer phones are like mini-computers, they may become corrupt over time and you may need to reset them every so often (at least once a week is good). Simply switch off your phone remove the battery for a few seconds, replace and reboot. The

V12 should now connect. If not, remove existing pairing and re-pair the devices.

5. Why can the talk time and standby time differ with the products specifi cation description?

The talk time and stand by time will differ based on different brands’ mobile phones, different distances between devices and the different Bluetooth link status (active, sleep, sniff mode etc.)

6. Why does my phones battery not last as long as it used to?

When you switch Bluetooth ON, your phone is ready to connect to paired Bluetooth devices. This will use more battery power than without Bluetooth ON. The V12 has a standby mode it enters when connected to your phone so that it minimizes battery use. This allows the V12 to have such outstanding battery life as well as reducing the power required by the phone.

7. I am having trouble pairing a second phone, what can I do?

When Pairing a second mobile phone, make sure the fi rst is off or out of range.

If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone and select the V12 and Press Connect. Some phones may require this if it is the second device used. You do not have to repair the devices just manually connect. Some Nokia phones require you disconnect from the fi rst phone using the phones Bluetooth menu before connecting with the second.

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8. How can I stay near the V12 but not have calls diverted through it?

The V12 will remain connected within a range of 10 meters so if you are staying near the device but want to take calls through the phone simply switch the V12 off by long pressing the MFB button.

9. My phone says “Bluetooth Module not found” what can I do?

This means that your phone cannot fi nd its internal Bluetooth chip for some reason. Restarting your phone should fi x this problem. If not please contact your phones manufacturer.

10. I have a pda phone that pairs to the V12 but has trouble transferring calls, how can I fi x this?

Go to the phone manufacturers’ website and download and install the latest ROM software for your device. Many new pda phones are software upgradeable and fi xes are made available for problems such as this. This is especially the case with newly released devices.

11. Why can’t I hear the dial tone from headset when I dial?

Check the Bluetooth protocol of your mobile phone to see if it supports in-band ring tone. If it does, then you should hear the dial tone (such as Nokia series) or if it doesn’t you cannot (such as some Sony-Ericsson series).

12. Voice dialing is not successful every time what can I do?

Using your headset to record the voice tags can enhance the recognition rate.

Please refer to the user guide of your phone. Noisy environments can affect voice recognition. Record your voice commands in a quiet place.

13. I have read all the solutions in this document but I still cannot get my V12 to work properly, what can I do?

Please make an enquiry to on our website or call the Blueant Customer Service Team on

1 866 891-3032 (Nth America), 1300 669 049 (AUS) or 0800 443 122 (NZ)

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