Dell PowerEdge 1600SC Service manual

Indicators, Codes, and Messages: Dell PowerEdge 1600SC Systems Service Manual

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Indicators, Codes, and Messages

Dell™ PowerEdge™ 1600SC Systems Service Manual

Front-Panel Features

Back-Panel Features

Power Indicator Codes

Hard-Drive Indicator Codes

NIC Indicator Codes

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.

A variety of messages can indicate when the system is not operating properly:

●

System messages

●

System beep codes

●

Warning messages

●

Diagnostics messages

●

Alert messages

The system indicators and front- and back-panel features are illustrated in this section. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message.

Front-Panel Features

Figure 3-1 , Figure 3-2

, and Figure 3-3

show the system's front-panel features. Table 3-1

describes the frontpanel controls and indicators.

Figure 3-1. System With Non-Hot-Plug Hard Drives

http://support.jp.dell.com/docs/systems/pe1600sc/en/sm/beep.htm (1 av 14)2004-12-10 10:48:14


Figure 3-2. System With Hot-Plug SCSI Hard Drives

Figure 3-3. Front-Panel Controls and Indicators



Table 3-1. Front-Panel Controls and Indicators

Component Description

Power button Turns system power off and on.

●

If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than four seconds, the system power will turn off regardless of the current operating system state.

●

If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

Reset button

Power indicator

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see

" Using the System Setup Program " and the operating system's documentation.

Restarts the system.

Provides information on power status (see "

Power Indicator Codes

Hard-drive activity indicator Indicates read or write access to a hard drive.

Diskette and CD drive indicators Indicate read or write access to the respective drive.

").

Back-Panel Features

Figure 3-4 shows the back-panel features of the system. Table 3-2

describes the back-panel features.



Figure 3-4. Back-Panel Features

Table 3-2. Back-Panel Features

Component Description

Power connector Connects the system's power supply to a power source.

Power cable strain relief loop Relieves strain on the power cable.

NIC indicators

Provide information on NIC status (see " NIC Indicator Codes

").

Expansion slots

I/O ports and connectors

Kensington lock

Provide two 64-bit, 100-MHz slots, two 64-bit, 66-MHz slots, and two 32-bit, 33-

MHz slots.

Connect peripheral devices to the system.

Secures the system.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power

indicator can provide information on power status (see Figure 3-3

). Table 3-3 lists the power button indicator

codes.



Table 3-3. Power Button Indicators

Indicator Function

On

Off

Blinking

Indicates that power is supplied to the system and the system is operational.

Indicates that no power is supplied to the system.

Indicates that power is supplied to the system, but the system is in a standby state. For information on standby states, see the operating system documentation.

The indicators on the optional redundant power supplies show whether power is present and whether a power fault has occurred (see

Figure 3-5 ).

Figure 3-5. Redundant Power Supply Indicators

Table 3-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the power supply.

Hard-Drive Indicator Codes

Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3-6

). The indicators provide information on the status of the respective hard drive.

Figure 3-6. Hard-Drive Indicators



Table 3-5

lists the drive-status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.

The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.

Table 3-5. Hard-Drive Status Indicator Codes

Drive-Status Indicator Indicator Code

Drive bay empty

Drive being prepared for operation, drive online

Drive being identified, prepared for removal, or drive offline

Drive rebuilding

Drive failed

Off

Steady green

Blinks green three times per second at equal intervals

Blinks green once per second

Steady amber

NIC Indicator Codes

The NIC connector on the back panel has an indicator that provides information on network activity and link

status (see Figure 3-7 ).

Table 3-6 lists the NIC indicator codes.

Figure 3-7. NIC Indicators



Table 3-6. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green.

The NIC is connected to a valid link partner on the network.

Activity indicator is amber blinking. Network data is being sent or received.

System Messages

Table 3-7

lists the system error messages that can occur and the probable cause for each message.

NOTE: If you receive a system message that is not listed in

Table 3-7 , see the documentation for the

application that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action.

Table 3-7. System Messages

Message Causes Corrective Actions

Address mark not found

Alert! Back system fan was not detected.

Alert! CPU n fan was not detected.

Alert! Front system fan was not detected.

Alert! Cover was previously removed!

Alert! Previous back system fan failure.

Alert! Previous CPU n fan failure.

Alert! Previous front system fan failure.

Faulty CD drive, diskette drive, or hard-drive; faulty system board.

Specified fan is missing, faulty, or improperly installed.

The chassis has been opened.

Replace the system board (see

" System Board ").

Check the fan cable connection. If the problem persists, replace the fan (see

" System Fans ").

Information only.

Specified fan failed before last system startup (see Figure 4-6 to identify the fans).

Information only.



Alert! Previous voltage failure.

Alert! Processor thermal probe failure detected.

Alert! Unsupported memory or incomplete sets in the following bank(s): Bank n

Amount of available memory limited to 256 MB!

Attachment failed to respond

Power supply failed before last system startup.

Microprocessor fan is missing, faulty, or improperly installed.

Faulty memory module(s).

OS Install Mode is enabled in the System Setup program.

Diskette-drive or hard-drive controller cannot send data to the associated drive; faulty or improperly installed diskette drive or hard drive.

Information only.

Check the fan cable connection. If the problem persists, replace the heat-sink assembly (see " Microprocessors ").

Ensure that the memory is installed correctly (see " Memory Module

Installation Guidelines "). Remove and reseat the memory modules (see

" Memory Modules "). If the problem persists, replace the memory module

(see " Memory Modules ").

Disable OS Install Mode in the

System Setup program (see " Using the System Setup Program ").

Check the interface cable connections to the drive and system board. If the problem persists, replace the diskette drive or hard drive (see " Diskette

Drive " or " Hard Drives ").

See " External Visual Inspection ." Auxiliary device failure

Bad error-correction code

(ECC) on disk read

Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board.


" System Board ").

Controller has failed

BIOS Update Attempt Failed! Remote BIOS firmware update attempt failed.

Caution! NVRAM_CLR jumper is installed on system board. Please run setup.

Retry the BIOS firmware update.

NVRAM-clear jumper is installed.

Remove the NVRAM-clear jumper (see

Figure 5-2 for jumper location). Check the System Setup configuration settings (see " Using the System Setup

Program ").

Data error Faulty diskette, diskette drive,

CD drive, tape drive, or hard drive.

Replace the diskette or CD. Check the interface cable connections to the drive and system board. If the problem persists, replace the diskette drive, CD drive, or hard drive (see

" Diskette Drive ," " 5.25-Inch Drives ," or " Hard Drives ").

Decreasing available memory Faulty or improperly installed memory modules.

Diskette drive seek failure Incorrect configuration settings in the System Setup program.



" Memory Modules "). If the problem persists, replace the memory module.

Run the System Setup program to correct the settings (see " Using the

System Setup Program ").



Diskette read failure

Diskette subsystem reset failed

Diskette write protected

Drive not ready

Gate A20 failure

General failure

Hard disk controller failure

Faulty or improperly installed diskette drive.

Check the interface cable connections to the drive and system board. If the problem persists, replace the diskette drive (see " Diskette Drive ").

Replace the diskette.

Faulty or improperly inserted diskette.

Faulty or improperly installed diskette drive.

Diskette write-protect feature activated.

Diskette missing or improperly inserted in diskette drive.

Faulty keyboard controller; faulty system board.

Operating system corrupted or improperly installed.

Incorrect configuration settings in System Setup program; improperly installed hard drive; loose interface or power cable; faulty hard-drive controller subsystem.

Memory module installation guidelines have not been properly followed.

Check the interface cable connections to the drive and system board. If the problem persists, replace the diskette drive (see " Diskette Drive ").

Move the write-protect tab on the diskette to the disabled position.

Reinsert or replace the diskette.


" System Board ").

Reinstall the operating system.

Run the System Setup program to correct the drive type setting (see

" Using the System Setup Program "). If the problem persists, check the interface cable connections to the drive and controller. If the problem persists, replace the hard-drive controller card or system board (see

" System Board ").

See " Memory Module Installation

Guidelines ."

Invalid memory configuration detected.

Potential corruption exists!

Keyboard controller failure Faulty keyboard controller; faulty system board.


" System Board ").

Keyboard data line failure

Keyboard failure

Keyboard stuck key failure

Memory address line failure at address, read value expecting value

Memory double word logic failure at address, read

value expecting value

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

Faulty or improperly installed memory modules.

Check the keyboard cable connection.

If the problem persists, replace the keyboard. If the problem persists, replace the system board (see

" System Board ").



" Memory Modules "). If the problem persists, replace the memory module.

If the problem persists, replace the system board (see " System Board ").

Memory odd/even logic failure at start address to end address

Memory write/read failure at address, read value expecting value

Memory allocation error Faulty application program.

Restart the application program.



Memory bank population error!

Memory parity interrupt at address

Memory tests terminated by keystroke

No boot device available

No boot sector on hard- disk drive

No timer tick interrupt

Non-system disk or disk error

Not a boot diskette

One value1 MHz Processor,

L2 Cache: 512KB

One value2 MHz processor,

L2 Cache: 512KB

Memory module installation guidelines have not been properly followed.

Faulty or improperly installed memory modules.

The spacebar was pressed during

POST to terminate the memory test.

Faulty diskette, diskette drive,

CD drive, or hard drive.


Installation Guidelines ").



" Memory Modules "). If the problem persists, replace the system board

(see " System Board ").

Information only.

No operating system on hard drive.

Check the Integrated Devices settings in the System Setup program

(see " Using the System Setup

Program ."). If the problem persists, replace the CD drive or diskette drive.

If the problem persists, replace the system board (see " System Board ").

Check the hard-drive configuration settings in the System Setup program


Program ").

Faulty system board.




" System Board ").

Use a bootable diskette. If the problem persists, replace the CD drive or diskette drive. If the problem persists, replace the hard drive (see

" System Board ").

No operating system on diskette.

Use a bootable diskette.

Microprocessors with different speeds are installed. The system operates at speed of slower microprocessor.

Replace the slower microprocessor with one that matches the faster microprocessor (see

" Microprocessors ").

System running at

value1 MHz

PCI BIOS failed to install

Plug & Play Configuration error

Loose cables to expansion card

(s); faulty or improperly installed expansion card.

Error encountered while initializing PCI devices.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, remove and reseat the expansion cards (see

" Expansion Cards "). If the problem persists, replace the expansion card.

Install the NVRAM-clear jumper and reboot the system (see Figure 5-2 for jumper location). If the problem persists, remove and reseat the expansion cards (see " Expansion

Cards "). If the problem persists, replace the expansion card.



Primary drive n not found

Read fault

Requested sector not found

The primary IDE channel is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable.



Run the System Setup program to correct the drive type setting (see

" Using the System Setup Program "). If the problem persists, check the interface cable connections to the drive and controller. If the problem persists, replace the hard-drive controller card (see " Expansion

Cards ") or system board (see " System

Board ").

Replace the diskette or CD. Check the interface cable connections to the drive and system board. If the problem persists, replace the diskette drive, CD drive, or hard drive (see

" Diskette Drive ," " 5.25-Inch Drives ," or " Hard Drives ").

Ensure that all cables are securely connected.

Reset failed

ROM bad checksum = address

Secondary drive n not found

Sector not found

Seek error

Seek operation failed

Shutdown failure

Time-of-day clock stopped

Time-of-day not set - please run SETUP program

Timer chip counter 2 failed

Improperly connected diskette drive, tape drive, hard drive, or power cable.

Faulty or improperly installed expansion card.

The secondary IDE controller is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable.

Faulty diskette or hard drive.

Shutdown test failure.

Faulty battery.

Incorrect Time or Date settings; faulty system battery.

Faulty system board.

Remove and reseat the expansion cards (see " Expansion Cards "). If the problem persists, replace the expansion card.

Run the System Setup program to correct the drive settings (see " Using the System Setup Program .") If the problem persists, check the interface cable connections to the drive and system board. If the problem persists, replace the hard drive.

Replace the diskette. If the problem persists, replace the diskette drive

(see " Diskette Drive "). If the problem persists, replace the hard drive (see

" Hard Drives ").





Replace the system battery (see

" System Battery "). If the problem persists, replace the system board


Check the Time and Date settings


Program "). If the problem persists, replace the system battery (see

" System Battery ").


" System Board ").



Unexpected interrupt in protected mode

Faulty or improperly installed memory modules or faulty system board.

Unsupported CPU stepping detected

Utility partition not available

Warning! No microcode update loaded for processor n

Write fault

Write fault on selected drive

Microprocessor is not supported by the system.

The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

BIOS error.

Faulty diskette, CD drive, diskette drive, hard drive, or hard-drive subsystem.





Update the BIOS firmware.

Create a utility partition on the boot hard drive (see "Using the Dell

OpenManage Server Assistant CD" in the User's Guide).

Update the BIOS firmware.

Replace the diskette. If the problem persists, replace the diskette drive or

CD drive. If the problem persists, replace the hard drive (see " Hard

Drives ").

1-1-3

1-1-4

1-2-1

1-2-2

1-2-3

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to these peripherals.

When a beep code is emitted, record it on a copy of the Diagnostics Checklist and then look it up in

Table 3-8 . If

you are unable to resolve the problem by looking up the meaning of the beep code, use the system diagnostics to identify the cause.

Table 3-8. System Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure

CMOS write/read failure; faulty system board

BIOS error

Programmable interval-timer failure; faulty system board

DMA initialization failure

DMA page register write/read failure

Replace the primary microprocessor (see

" Microprocessors "). If the problem persists, replace the secondary microprocessor.

Replace the system board (see " System Board ").

Reflash the BIOS firmware.


Remove and reseat the memory modules (see

" Memory Modules "). If the problem persists, replace the system board (see " System Board ").



3-4-3

4-2-1

4-2-2

4-2-3

4-2-4

3-3-1

3-3-2

3-3-3

3-3-4

3-4-1

3-4-2

1-3-1

1-3-2

1-3-3

1-3-4

Main-memory refresh verification failure

No memory installed

Chip or data line failure in the first

64 KB of main memory

Odd/even logic failure in the first 64 KB of main memory

3-1-1

3-1-2

3-1-3

3-1-4

3-2-2

3-2-4

1-4-1

1-4-2

1-4-3

1-4-4

2-1-1 through

2-4-4

Address line failure in the first 64 KB of main memory

Parity failure in the first 64 KB of main memory

Fail-safe timer test failure

Software NMI port test failure

Bit failure in the first 64 KB of main memory

Slave DMA-register failure

Master DMA-register failure

Master interrupt-mask register failure

Slave interrupt-mask register failure

Interrupt vector loading failure

Keyboard-controller test failure

4-3-1


Check the keyboard cable connection. If the problem persists, replace the keyboard. If the problem persists, replace the system board (see

" System Board ").

CMOS failure

System configuration check failure

Keyboard controller not detected

Video memory test failure

Screen initialization failure

Screen-retrace test failure


Video ROM search failure

No timer tick

Shutdown test failure

Gate A20 failure

Unexpected interrupt in protected mode Remove and reseat the expansion cards (see

" Expansion Cards "). If the problem persists, replace the expansion card.

Improperly installed or faulty memory modules

Ensure that the memory is installed correctly (see

" Memory Module Installation Guidelines and reseat the memory modules (see " Memory

Modules "). If the problem persists, replace the system board (see " System Board ").

"). Remove http://support.jp.dell.com/docs/systems/pe1600sc/en/sm/beep.htm (13 av 14)2004-12-10 10:48:14


4-3-2

4-3-3

4-3-4

4-4-1

4-4-4

No memory modules installed in the first memory module connector

Install a memory module in the first memory module connector (see " Installing Memory

Modules ").


Faulty system board

Time-of-day clock stopped Replace the system battery (see " System Battery ").

If the problem persists, replace the system board


Super I/O chip failure; faulty system board


Cache test failure; faulty microprocessor Replace the microprocessor (see " Microprocessors ").

If the problem persists, replace the system board


Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y

(yes) or n (no).

NOTE: Warning messages are generated by either the application program or the operating system. For more information, see the Installation and Troubleshooting Guide and the documentation that accompanied the operating system or application program.

Diagnostics Messages

When you run a test group or subtest in the system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (located in

"Getting Help" in the Installation and Troubleshooting Guide), and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for the system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

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Dell PowerEdge 1600SC Service manual

Indicators, Codes, and Messages

Dell™ PowerEdge™ 1600SC Systems Service Manual

Front-Panel Features

Figure 3-1. System With Non-Hot-Plug Hard Drives

Figure 3-2. System With Hot-Plug SCSI Hard Drives

Figure 3-3. Front-Panel Controls and Indicators

Table 3-1. Front-Panel Controls and Indicators

Back-Panel Features

Figure 3-4. Back-Panel Features

Table 3-2. Back-Panel Features

Power Indicator Codes

Table 3-3. Power Button Indicators

Figure 3-5. Redundant Power Supply Indicators

Table 3-4. Redundant Power Supply Indicators

Hard-Drive Indicator Codes

Figure 3-6. Hard-Drive Indicators

Table 3-5. Hard-Drive Status Indicator Codes

NIC Indicator Codes

Figure 3-7. NIC Indicators

Table 3-6. NIC Indicator Codes

System Messages

Table 3-7. System Messages

System Beep Codes

Table 3-8. System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

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