Baxi Potterton 21 SL User guide

User Guide and

Important Warranty Information

You can rely on

Performa SL

HE Range

Condensing

Central Heating

Boiler

Please keep these instructions in a safe place.

If you move house, please hand them over to the next occupier

© Baxi Heating UK Ltd 2008

Natural Gas

Potterton Performa 9 SL HE

G.C.N

o 41 592 05

Potterton Performa 12 SL HE

G.C.N

o 41 592 06

Potterton Performa 15 SL HE

G.C.N

o 41 592 07

Potterton Performa 18 SL HE

G.C.N

o 41 592 08

Potterton Performa 21 SL HE

G.C.N

o 41 592 09

Potterton Performa 24 SL HE

G.C.N

o 41 592 10

Contents

Section

1.0

Quick Reference Guide

2.0

Troubleshooting

3.0

Clearances

4.0

Care of the Boiler

5.0

Legislation

6.0

Notes

7.0

Emergency

8.0

Warranty & Service

9

11

7

8

12

Page

3

4

6

© Baxi Heating UK Ltd 2008 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature (including in any database), in each case whether electronic, mechanical, recording or otherwise, without the prior written permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other use of any part of this publication should be made, giving details of the proposed use, to the following address:

The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,

Stanier Way, Derby, DE21 6BF.

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages.

Boiler Controls - see opposite page for Operating Quick Reference Guide

2

© Baxi Heating UK Ltd 2008

“Potterton” supports

Baxi Heating UK Ltd is a

BS-EN ISO 9001 Accredited Company

The code of practice for the installation, commissioning & servicing of central heating systems.

1.0 Quick Reference Guide

Key to Controls

Lockout

(Red Light)

Burner On

(Green Light)

Mains On

(Green Light)

If Lockout Light is ON or flashing the boiler will need resetting. If

Lockout occurs persistently consult your Installer or Service Engineer.

This indicates that the Burner has fired up and is heating your system.

This indicates that there is electricity to the Boiler.

Boiler Temperature

Control Knob

Turn the Boiler Temperature Control Knob clockwise to increase or anticlockwise to decrease the temperature.

Boiler Temperature Control

Turn the Boiler Temperature Control Knob clockwise to increase or anticlockwise to decrease the temperature.

Resetting the Boiler

If the Red Lockout Light ( ) is ON or

FLASHING, turn the temperature control knob to the off (•) position and when the lockout light goes off, turn control knob back to required setting, the boiler will fire up and return to normal operation. If lockout occurs frequently a fault is indicated and you should contact your installer.

3

© Baxi Heating UK Ltd 2008

Boiler not working

START

Make sure the gas supply is turned ON and check if other gas appliances are operating (e.g. fire, cooker).

NO

YES

Mains ON Light

(Green)

Is there electricity to the boiler ? (Green Mains ON

Light lit).

If no gas, consult your supplier.

NO

Check electrical supply to boiler is switched on.

YES

2.0 Troubleshooting

Burner ON Light

(Green)

Is the Green Burner ON

Light lit).

NO

YES

Boiler operating satisfactorily.

YES

Lockout

(Red)

Is the Red Lockout Light illuminated or flashing ?

Temperature

Control Knob

YES

Turn the Temperature Control

Knob to the off (•) position and when the red light goes off.

Turn control knob back to required setting.

If the light does not go out or keeps coming on.

CONTACT YOUR

INSTALLER OR

SERVICE

ENGINEER.

4

© Baxi Heating UK Ltd 2008

Is the Timer ON and calling for heat ?

12

1

11

2

10

Typical examples of external timer

7

6

5

CH ON CH OFF

YES

NO

Ensure timer is set for Central

Heating ON (see any instructions supplied with timer)

2.0 Troubleshooting

Is the Room Thermostat (if fitted) set high enough ?

NO

5

10

15

20

25

YES

Turn Room Thermostat to maximum setting

(typical example shown)

5

10

15

20

25

If you don’t know what you need to do to get the boiler to light, or need help with the system and controls, contact your installer as soon as possible

© Baxi Heating UK Ltd 2008

5

Fig. 1

5mm Min

610mm

For Servicing

Purposes

400mm

3.0 Clearances

5mm Min

125mm

3.1

For your Safety

1. This appliance must have been installed in accordance with the manufacturer’s instructions and the regulations in force.

2. Any modification that may interfere with the normal operation of the appliance without express written permission from the manufacturer or his agent could invalidate the appliance warranty. In GB this could also infringe the Gas Safety (Installation and Use) Regulations.

GB - Heating Industry definition meaning England, Scotland,

Wales, Northern Ireland, Isle of Man and the Channel Isles

595mm

130mm

3. Your boiler must not be operated without the casing correctly fitted.

4. Do not interfere with any sealed components on this boiler.

5. Take note of any warning labels on your boiler.

6. Your boiler should have the following minimum clearances for Safety and Maintenance

(Figs. 1 & 2):-

Top

Bottom

Left side

Right Side

Front

- 125mm

- 130mm

- 5mm

- 5mm

- 15mm (In Operation)

- 610mm (For Servicing)

7. If your boiler is installed in a compartment, do not use it for storage purposes. Do not obstruct any purpose provided ventilation openings.

8. Flammable materials must not be stored in close proximity to your boiler.

At Least 1.5°

9. Avoid skin contact when your boiler is in operation, as some surfaces may get hot e.g. pipework.

10. Ensure that the flue terminal, outside the house, does not become damaged or obstructed, particularly by foliage.

11. It is important that the condensate drain system is not blocked, modified or damaged in any way as this would affect the operation of your boiler. Your installer should have insulated any exposed pipework.

Fig. 2

15mm

In Operation

260mm

6

© Baxi Heating UK Ltd 2008

© Baxi Heating UK Ltd 2008

4.0 Care of the Boiler

4.1

Cleaning the Outercase

The painted panels should be wiped with a damp cloth and then dried completely. DO NOT USE ABRASIVE

CLEANING AGENTS.

4.2

Boiler Protection

The protection systems listed below will always be working whilst the gas and electricity supplies to the boiler are on.

1. To ensure the boiler is protected during very cold conditions a frost protection feature is built in to the boiler. If the boiler temperature falls below 4°C the boiler will fire until a temperature of 15°C is reached.

2. The boiler incorporates a built in pump protection feature which continually monitors the time since the pump last operated. The pump will run for around 2 minutes if it has not run in the last 24 hours. This may occur during the night when your heating controls are set to off.

3. The boiler is fitted with a safety thermostat to protect against overheating of the water. If this thermostat operates the boiler will lockout and the

‘Lockout’ (Red) light will flash once a second. The boiler will require resetting before it will re-light.

4. A frost thermostat may have been fitted to your system. Your installer will have advised you of this.

7

CORGI

00000

PHOT

OGRAPH

Registered

Gas Installer

CARD SERIAL NO.

999999999

NAME:

A.N.Installer

COMPANY:

Newtown Heating

EXPIRES: 31 DECEMBER 2010

To confirm validity of this card please contact

CORGI on

0870 401 2300 www.corgi-group.com

Fig. 3 CORGI Registration Card

5.0 Legislation

5.1

Installation, Commissioning, Service & Repair

1. This appliance must be install in accordance with the manufacturer’s instructions and the regulations in force.

Read the instructions fully before installing or using the appliance.

2. In GB, this must be carried out by a competent person as stated in the Gas Safety (Installation & Use)

Regulations.

3. Definition of competence: A person who works for a

CORGI registered company and holding current certificates in the relevant ACS modules, is deemed competent.

4. IN IE (Eire), this must be carried out by a competent person as stated in I.S. 813 “Domestic Gas Installations”.

Lifting - This product should be lifted and handled by two people. Stooping should be avoided and protective equipment worn where necessary. Carrying & lifting equipment should be used as required, e.g. when installing in a loft space.

All CORGI registered installers carry a CORGI identification card (see Fig. 3) and have a registration number. You can check your installer is registered by telephoning 0870 4012300 or writing to:-

1 Elmwood,

Chineham Business Park,

Crockford Lane,

Basingstoke. RG24 8WG.

or check online at www.corgi-gas-safety.com

The boiler meets the requirements of Statutory

Instrument “The Boiler (Efficiency) Regulations 1993 No

3083” and is deemed to meet the requirements of

Directive 92/42/EEC on the energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels:-

Type test for purpose of Regulation 5 certified by:

Notified Body 0087.

Product/Production certified by:

Notified Body 0086.

For GB/IE only.

5.2

Benchmark Commissioning Checklist

1. Please ensure that your installer hands you the boiler

Installation & Service Instructions with the “Benchmark

Commissioning Checklist sections completed. The details in the Checklist will be required in the event of any warranty work. Keep the instructions in a safe place and ensure that the Service Interval Record at the back is completed at each service visit.

8

© Baxi Heating UK Ltd 2008

6.0 Notes

© Baxi Heating UK Ltd 2008

9

10

© Baxi Heating UK Ltd 2008

6.0 Notes

© Baxi Heating UK Ltd 2008

7.0 Emergency

Warning !

If you smell gas

Turn off the gas supply at the meter and call your gas supplier immediately. Ventilate the property.

In GB, Transco operate a 24 hour emergency service and the telephone number will be listed in your telephone directory.

Faulty boiler

If it is known or suspected that a fault exists on the boiler, it must not be used until the fault has been corrected by a competent person.

In an Emergency

If a water or gas leak occurs or is suspected, the boiler can be isolated at the inlet valves as follows;

1. Using a suitable open ended spanner, turn the square nut on the gas tap through 90° ( 1 /

4 turn) in a clockwise direction to isolate the gas supply at the boiler.

2. The isolating valves can be closed by turning their taps to the right towards the wall.

3. Call your Installer or Service Engineer as soon as possible.

11

Please complete the boxes below

Serial Number

Date of Installation

D D M M Y Y

Installer Details (name, address and contact number(s))

Lower Door

Panel

Label

All descriptions and illustrations provided in this leaflet have been carefully prepared but we reserve the right to make changes and improvements in our products which may affect the accuracy of the information contained in this leaflet. All goods are sold subject to our standard Conditions of Sale which are available on request.

P O T T E R T O N

A T r a d i n g D i v i s i o n o f B a x i H e a t i n g U K L t d ( 3 8 7 9 1 5 6 )

A D i v i s i o n o f B a x i G r o u p

Brooks House, Coventry Road, Warwick. CV34 4LL

After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555

Website www.potterton.co.uk

e&oe company

© Baxi Heating UK Ltd 2008

8.0 Warranty & Service

Standard Warranty Term & Conditions

12 Months Free Warranty - register today

To receive your 12 months free warranty please complete the form supplied with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on

08706 000 653.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and high quality repair service supported by our dedicated national network of highly skilled engineers. If your installer can’t resolve the problem for you, we will do everything we can to get an engineer out to you as quickly as possible.

Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system or the operation of the boiler

You should always contact your installer first, because the fault may not be related to the boiler. If your installer confirms that the fault is within the boiler it self and he/she can’t repair it, our friendly customer service team is on hand to help. Simply call our service division heateam on 0844 871 1560 to book an engineer visit or for any general advice that you may need. Our contact centre is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -

2pm, excluding Christmas Day and New Years Day.

When calling heateam it would be helpful if you could have the following information to hand:-

1 boiler serial number (see opposite).

2 boiler make and model number.

3 Your installer name and address details.

4 Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be faulty from manufacture.

Free of charge replacement of the complete unit provided always that the failure is related to a manufacturing fault that cannot be repaired or is uneconomic to repair.

The warranty runs for 12 months from the date your product is installed.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly, and as set out in the installation instructions (this includes the need to flush the system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water resulting from corrosion.

Any other defects or failures, either in the connected heating system or outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses, stress and inconvenience) arising from a production breakdown, including repair delays caused by factors outside our reasonable control.

Annual Service

To ensure you receive the maximum efficiency from your boiler we recommend your boiler has an annual service so you and your family can continue to enjoy heating and hot water comfort. To arrange an annual service from one of our Baxi Heating UK Ltd heating experts, please call to arrange a visit convenient to you.

Comp N o 5131111 - Iss 1 - 2/08