Sharp ER-A440 Service manual

Participant Guide

ER-A Model

Electronic Cash Registers

TABLE OF CONTENTS

Introduction……………………………………………………………………………………………………....5

Agenda………………………………………………………………………………………………………………7

Notes Pages………………………………………………………………………...……………………......8-13

ER-A Model ………………………………………………………………………………………………………14

ER-A242………………………………………………………………………………………………………..14

ER-A320…………………………………………………………………………….……………………….…15

ER-A330………………….…………………………………………………………………………………….16

ER-A410/420…………………………………….……………………………………………..…………….16

ER-A440…………………………………………………………………………………………………….….17

ER-A450T…………………………………………………………………………………………................18

ER-A520/530……………………………………………………………………………………………..…..18

Sharp Accessories & Supplies………………………………………………………………….……………19

3 rd Party Interface/Options....................................................................................................19

PA-DSS Compliancy .……………………………………………………….………………..………..………20

Resources………………………………………………………..………………………………………….……21

ER-A Model Documentation & Software/Utilities………………………………………………………23

ER-A Model Program Reset & Master Reset Overview………………………………………..………25

ER-A Model Mode Switch, Keys & Job Codes Overview ………………………………………………27

ER-A Model SRV (Service) Mode Programming Overview ………………………………………..…32

ER-A Model SRV (Service) Mode-System Presets Overview ……………………………………..…34

ER-A Model SRV (Service) Mode-Free Key Overview …………………………………………………38

ER-A Model SRV (Service) Mode-File Allocation Overview ………………………………………….52

ER-A Models PGM/PGM1/PGM2 Mode Overview ……………………………………………………...66

Independent Study Programming & Application Labs…………………………………………….….76

ECR Lab 1: ER-A310/A320/A330……………………………………………………………….……….76

ECR Lab 2: ER-A410/A420…………………………………………………………………...……………78

ECR Lab 3: ER-A440…………………………………………………………………………………………80

ECR Lab 4: ER-A450T……………………………………………………………………………………….82

ECR Lab 5: ER-A520/A530………………………………………………………………………………..86

Appendix………………………………………………………………………………………………………....89

PGM/PGM1/PGM2 Mode Job Codes ……………………………………………..……….……….91-97

Research/Escalation Procedures……………………………………………………………….…..…..98

Acronyms…………………………………….…….………………………………………………………...102

Glossary…………………………………………….………………………………………….……...103-107

Registers at a Glance………………………………………………………………………….………….108

DOCUMENT

ER-A Model Electronic Cash Registers

ER-A Model

Electronic Cash Registers

Sharp Academy welcomes you to participate in an interactive class designed to provide information to support your Point of Sale system.

Sharp Electronics Corporation Sharp Academy

Page 5 of 108

Page 6 of 108

DOCUMENT

Course Agenda

COURSE TITLE

COURSE #

P009.00



Product Introduction

Target Market Selling

Resources & Information

Master Reset

Service Mode Programming

PGM/PGM1/PGM2 Mode Programming

Sharp Electronics Corporation Sharp Academy 1 OF 1

Page 7 of 108

DOCUMENT

Participant Handout

COURSE TITLE

COURSE #

P009.00


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1M/1-3

ER

Sharp

-

Sharp

A Model

P009.00

2M/1-3

ER-A Series Models

• ER-A242

• ER-A320

• ER-A330

• ER-A410

• ER-A420

• ER-A440

• ER-A450T

• ER-A520

• ER-A530

P009.00

ER-A242 Target Market

• General Merchandise

• Small Retailers

– Restaurant

– Bar

– Coffee Shop

3M/1-3

Businesses that want easy-to-use features with fast, quiet thermal printing.

P009.00

1

4M/1-3

ER-A242 Features

• Thermal Printer

• Large LED Displays

• Metal Cash Drawer

• Raised Keyboard

• PC Connectivity

• Multi-language Support

• Electronic Journal

P009.00

ER-A320 Target Markets

Small to Medium Retail & Hospitality

• General Purpose

• Bakery

• Coffee Shop

• Snack Bar

• Variety/Apparel

5M/1-3 P009.00


• Compact Cabinet Design

• 10 Standard Departments, expandable to 40

• Up to 600 PLUs

• Built-in Calculator

• Large LED Display

• Single Line Validation

• Heavy Duty Printer

6M/1-3 P009.00

2




• Bakery

• Coffee Shop

• Snack Bar

• Variety/Apparel

7M/1-3 P009.00


• Compact cabinet design

• 10 standard departments, expandable to 50

• Full range of management reports

• Single line validation

• Large LED display

• Built-in calculator

• Up to 750 PLUs

• Food stamp capability

8M/1-3 P009.00

ER-A410/420 Target Markets


• Convenience Store

• Cafeteria


• Pub or Restaurant

9M/1-3 P009.00

3

ER-A410/420

Features

• Integrated high speed 2-station thermal printer with logo capability

• 2-line alpha-numeric backlit LCD operator display

• Built-in RS-232 ports

• Raised keyboard design

• Powerful, flexible built-in software

• Compact, low profile design

• Full range of management reports

• Back Office Software Solution

• PC Link software utility

• Optional SDW Software

10M/1-3 P009.00




• Stationery Store

• Counter Quick Service

• Small Cafeteria

11M/1-3 P009.00


• High Speed Printing

• Large LED Display

• 20 standard departments, up to 50

• 950 standard PLUs expandable to 10,000

• Standard RS-232C interface

• Compact Cabinet Design

• Age verification function

12M/1-3 P009.00

4

ER-A450T Target Markets



• Gift/Variety



13M/1-3 P009.00

ER-A450T Features

• Thermal Printing

• Scanning Interface

• Expansion Capabilities

• Charge Posting

• LED Displays

• Age Verification

• Easy Programming

• Reports


14M/1-3 P009.00

15M/1-3

ER-A520/530 Target Markets

• Cafeteria


• Fast Food

• Bar/Restaurant

P009.00

5

ER-A520/530

Features

• High speed two-station thermal printer

• Two-line alphanumeric display

• Two built-in RS-232 ports

• Raised keyboard

• UPC Learning Function

• Powerful, flexible built-in software

• 2000 standard UPC, expandable to 15,000

• After Transaction Receipt


16M/1-3 P009.00

Sharp Accessories & Supplies

ER-A530 Sharp Accessories & Supplies example

17M/1-3 P009.00

3 rd Party Interface/Options

Availability Varies by Model

• Credit, Check, Debit Card Authorization

• Coin Dispenser

• Online Communication/PC

• Remote/Kitchen Printer

• Slip/Bill Printer

• Validation Printer

• Scale

• Barcode Reader / Scanner

• Print Data Send

18M/1-3 P009.00

6

Optional Back Office Solutions

• Easy Programming Software

ER-A242, ER-A410/ER-A420

• SDW Back Office Software

ER-A410/420, ER-A450T, ER-A520/530

19M/1-3 P009.00

PA-DSS Compliancy

The ERA models are exempt from PA-DSS requirements due to the following from the PA-DSS:

Excerpt of Payment Application – Data Security

Standards,

Security Audit Guidelines, Version 1.1 PA-DSS

Applicability to Hardware Terminals

For the complete validated product listing: http://usa.visa.com/merchants/risk_management/cisp_payment_applications.html

P009.00

20M/1-3

PA-DSS Compliancy

Hardware terminals with resident payment applications (dumb POS terminals or standalone POS terminals), do not need to undergo a

PA-DSS review if all of the following are true:

1.

2.

3.

4.

The terminal has no connections to any of the merchant’s systems or networks.

The terminal connects only to the acquirer or processor.

The payment application vendor provides secure remote 1) updates, 2) troubleshooting, 3) access and 4) maintenance.

The following are never stored after authorization:

• Full contents of any track from the magnetic stripe (that is on the back of a card, in a chip, or elsewhere).

• Card-validation code or value (three- or four-digit number printed on front or back of payment card).

• PIN or encrypted PIN block.

21-

All the bold statements apply to the ERA units and the actual processing unit is the Datacap device.

P009.00

M/1-3

7

Resources

POS information at your fingertips!

www.sharp-pos.com

• Technical Documentation

• Demo Templates & Software

• Product Information

• Sharp Academy Certification

• Much much more….

22M/1-3

Have a question, suggestion or comment?

Click on “Contact Us” on the POS website and we will get back to you!

P009.00

ER-A Series Key Selling Points

• Competitive features & functionality

• Feature-rich

• Small to medium sized businesses

23M/1-3 P009.00

Conclusion

This concludes the ER-A Model Electronic

Cash Register Overview

24M/1-3 P009.00

8

25M/1-3

Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. All other trademarks are the property of their respective holders.

©2009 Sharp Electronics Corporation

P009.00

9

ER-A Model Documentation and Software/Utilities

ER-A Documentation Avaialabilty by Model

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Page 23 of 108

ER-A Software / Utility Avaialabilty by Model

ER-A Model Documentation and Software/Utilities

DOCUMENTATION - varies by model

1

Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on www.sharp-pos.com

– Technical Manuals and Legacy Technical Manuals links.

DEMO TEMPLATES - varies by model

1

Demo templates are available on www.sharp-pos.com

– Document/Download Library - Software link.

2 OF 2

Page 24 of 108

ER-A Model Program Reset and Master Reset Overview

PROGRAM RESET and MASTER RESET

The availability and procedure of the following Program and Master Reset operations vary by model.

Please refer to the respective model Programming, Service manual, or Dealer Knowledge Book for procedures.

1. Program Reset

Program Reset (also known as a Service Reset) is used to re-initialize the program with out clearing any of the programming and for accessing SRV

(Service) Mode programming.

• A program reset unlocks the POS terminal when an operation lock up has occurred.

• A program reset DOES NOT clear the program, sales totals or grand totals

(GT).

• If applicable, a program reset is mandatory after installing an RS232 peripheral device, an SSP, changing a System Preset or File/Memory

Allocation Group.

2. Master Reset /

Master Reset-1

Master Reset / Master Reset -1, also known as MRS-1, clears the entire available memory and restores the initial factory default values for the keyboard and PGM-mode programming.

3. Master Reset-2

Master Reset-2, also known as MRS-2, clears the entire available memory, allows free assignment of the ten-key pad, eliminates the Direct Department and PLU assignments, and restores the initial factory default values for all other PGM-Mode programming.

PROGRAM RESET and MASTER RESET by Model

Program Reset /

SRV Loop Reset

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

Master Reset /

Master Reset 1

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

Master Reset 2

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

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Page 25 of 108

ER-A Models Program Reset and Master Reset

INSTRUCTIONS FOR PROGRAM RESET and MASTER RESET

1

A master reset must be performed, after the unit is unboxed and prior to the start of programming.

2

After the execution of a Master Reset-1, ring a sale using the default keyboard to verify everything is working prior to programming.


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Page 26 of 108

ER-A Model Mode Switch, Keys and Job Codes Overview

Mode Switch, Keys and Job Codes Overview

The Sharp ER-A model programming consists of SRV (Service Mode) and/or PGM / PGM2 (Program Mode) job codes.

Access to the modes is controlled by the mode switch and mode keys.

Job codes tell the ECR (Electronic Cash Register) what programming function to perform. Each job code has bits that enable, disable, or define the settings for the respective job code.

The available Mode Switch, supplied Mode Keys and Job Codes vary by model.

Mode Switch and Keys

The key can only be inserted or removed when the switch is in the “REG” or “OFF” position.

The following diagram illustrates the various modes and operative range of the keys supplied with the

ECR. SRV and SRV’ modes are reserved for Authorized Sharp Dealers and Servicers and is only accessible using a key labeled SRV. This key is not supplied with the ECR and must be ordered via the National Parts

Center (NPC). See your Sharp POS Support Directory for contact information.

The Mode Switch and supplied Mode Keys vary by model.

• REG MODE: This mode allows you to enter sales.

• OPXZ MODE: This mode allows servers to take X or Z reports of their sales information and can also be used for employee functions.

• OFF MODE: This mode locks all operations of the POS terminal. When you select this mode, the window will disappear. Touching any key turns the POS terminal ON.

• PGM1 Mode: This mode allows you to program those items that need to be changed often such as

PLUs (plus, prices, dept association), %, Servers/Cashiers.

• PGM / PGM2 Mode: This mode allows you to program those items that do not require frequent changes such as date, time, departments, items, tax, servers/cashiers, terminal functions etc.

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Page 27 of 108


• MGR MODE: The manager can use this mode to make entries that may not be permitted by servers/cashiers such as voids and discounts.

• X1/Z1 MODE: X1 Mode is used to take various daily reading reports. Z1 MODE is used to take various daily resetting reports.

• X2/Z2 MODE: X2 Mode is used to take various weekly or monthly reading reports. Z2 MODE is used to take various weekly or monthly resetting reports.

• SRV MODE: (Also known as the 7 o’clock position) This mode allows access to SRV Mode programming. (Authorized Sharp Dealer or Servicers only)

• SRV

’

MODE: (Also known as the 6 o’clock position) This mode is used to perform a Program or

Master Reset and access SRV Mode programming. (Authorized Sharp Dealer or Servicers only)

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Page 28 of 108


Sample Job Codes - varies by model

Description ER-A410 ER-A420

SRV Mode

Job Codes

ER-A450T

System Preset

GT memory 942, 943, 969 942, 943, 969 942, 943, 969

Z Counter

ER-A520 ER-A530

942, 943, 969 942, 943, 969

930, 933, 934, 935, 930, 933, 934, 935, 930, 933, 934, 935, 930, 933, 934, 935,

936, 937, 939 936, 937, 939 936, 937, 939 936, 937, 939

930, 933, 934,

935, 936, 937,

939

Training

File Allocation

Free Key Assignment

SSP

950, 951 950, 951 950, 951 950, 951 950, 951

PLU

Link-PLU

Set-PLU

EAN/UPC format

Condiment

Promotion (Mix & match)

PGM2 Mode

Job Codes

1200, 1210, 1211,

1222, 2210, 2211,

2214, 2215, 2217,

2218, 2280,

1200, 1210, 1211,

1222, 2210, 2211,

2214, 2215, 2217,

2218, 2280,

1000, 1010, 1011,

1200, 1210, 1211,

1222, 2010, 2011,

2014, 2017, 2030,

2080, 2210, 2211,

2214, 2215, 2280

1200, 1210,

1200, 1210, 1211,

1222, 1331, 2210,

2211, 2214, 2215,

2216, 2217, 2218,

2244, 2258, 2280

1211, 1222,

1331, 2210,

2211, 2214,

2215, 2216,

2217, 2218,

2244, 2258, 2280

2221 2221 2221

2222, 2223 2222, 2223

Departments

Tax

1110, 2110, 2111,

2112, 2114, 2115,

2116, 2118, 2180

1110, 2110, 2111,

2112, 2114, 2115,

2116, 2118, 2180

1110, 2110, 2111,

2112, 2114, 2116,

2180,

1110, 2110, 2111,

2112, 2114, 2115,

2116, 2118, 2158,

2180

2710, 2711 2710, 2711 2710, 2711 2710, 2711

1110, 2110,

2111, 2112,

2114, 2115,

2116, 2118,

2158, 2180

2710, 2711

(%) Discount 1310, 2311, 2312 1310, 2311, 2312

1310, 2311, 2312,

2315

1310, 2310, 2315,

1310, 2310,

2315,

(-) Discount

Server/Cashier

1310, 2311, 2313 1310, 2311, 2313

1310, 2311, 2313,

2316

1310, 2311, 2313,

2316

1310, 2311,

2313, 2316

1500, 1514, 2510 1500, 1514, 2510 1500, 1514, 2510

1400, 1414, 2410,

2411, 2413

1400, 1414,

2410, 2411, 2413

Direct Key Assignment 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900 2119, 2219, 2900

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Page 29 of 108


MODEL

Remote Printer

ER-A410 ER-A420 ER-A450T

PGM2 Mode

Job Codes

2692, 3653, 3654,

3655 3656

2692, 3653, 3654,

3655 3656

ER-A520 ER-A530

2692, 3653, 3654,

3655, 3656

2692, 3653,

3654, 3655, 3656

Media keys 2320, 2326, 2328, 2320, 2326, 2328, 2320, 2326, 2328,

2320, 2326, 2328,

2330,

2320, 2326,

2328, 2330,

HALO 2312, 2322, 2321 2312, 2322, 2321 2312, 2322, 2321 2312, 2321, 2322 2312, 2321, 2322

Reports (0 Skip)

Secrets codes 2630, 2631, 2632 2630, 2631, 2632

944, 2630, 2631,

2632

944, 2630, 2631,

2632

944, 2630, 2631,

2632

Foreign currency

Tare table

Stacked report

Barcode reader

2334 2334 2334

Optional

2615, 2616, 2617,

2619, 2689, 2715,

2810

2615, 2616, 2617,

2619, 2689, 2715,

2810

2615, 2616, 2617,

2619, 2689, 2715,

2810,

2029, 2615, 2616,

2617, 2619, 2689,

2715, 2810

2029, 2615,

2616, 2617,

2619, 2689,

2715, 2810

Logo text

Transaction text

VP text

Dept Group text

PLU group text

Message text (Errors)

Send Date & time

Stock quantity, Add

Stock quantity, subtract

Consecutive Bill number

Device assign

2641 2641 2641

2610, 2611 2610, 2611 2610, 2611 2610, 2611 2610, 2611

1220 1220 1220

1221 1221 1221

Internal Printer PGM

Loading Dynamic UPC to main UPC file

CAT (Credit Card

Authorization)

Initialize Data Tran modem

7110, 7112, 7113,

7114, 7115

7110, 7112, 7113,

7114, 7115

7110, 7111, 7112, 7110, 7111,

7113, 7114, 7115,

7116

7112, 7113,

7114, 7115, 7116

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Page 30 of 108


Important!

As the above chart demonstrates although the availability of a programming option may vary between the ER-A models, with the exception of the ER-A242, the SRV and PGM2 Jobs codes are consistent throughout the ER-A product line.

Example:

1. SRV Mode job code 950 is used for free key programming on all ER-A models where free key assignment is available.

2. With the exception of the ER-A242, PGM2 Mode job code 1200 is used to associate a PLU to a department on all ER-A models.

NOTE:

1. SRV Mode programming is not available on the ER-A242.

2. The ER-A242 uses a single digit job code or keystroke sequence/procedure for PGM Mode.


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Page 31 of 108

ER-A Model SRV (Service) Mode Programming Overview

SRV (Service) Mode - varies by model.

SRV-mode programming consists of service programming job codes, which define the system capabilities.

The program settings may be printed on the Receipt / Journal printer.

ER-A Model SRV Mode Job Codes

Job Codes

1. READING

- 900, 950, 951 971, 990 Job Codes

Description

Print System Preset, Free Key Layout, File Allocation, and SSP settings on the Receipt / Journal printer.

2. SYSTEM PRESETS

– 900 Job Codes

Program System Presets, Z Report Counters, GTs,

Secret Codes, Training Cashier Title and Code,

Language, and Currency Symbol.

System Presets are used to define basic system settings and controls such as the cashier number entry system, compulsory closing of the cash drawer prior to operation, date format, tax and grand total printing on reports and many others.

3. FILE ALLOCATION

– 975 or 970 Job Codes

4. FREE KEY ASSIGNMENT

– 950 & 951 Job Codes

5. SSP – 990 Job Codes

6. TRAINING

File Allocation is used to distribute the memory in a

Sharp ECR where the memory is allocable. This allows

‘Files’ to be different sizes depending on need and for better use of the available memory.

Free Key programming allows you to easily place function keys other than departments and PLUs onto a keyboard position based on your customer’s requirements

A “Patch” is a service function that allows the program in a ROM to be modified without replacing the chip. It is properly called a SSP. The first step in a patch is the number of the patch. Leading zeros are input as part of the patch step. Usually, when several patches are out for a unit, then a new version ROM will be made available. This new ROM will incorporate the previous patches issued.

When training a new employee, sales may be rung up without affecting sales totals when you place the

ECR into Training mode via signing on with the training cashier. Training operations are valid only in REG,

MGR, and VOID mode. The training cashier memory is updated in the training mode. Other memories are not updated.

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Page 32 of 108

ER-A Model SRV Mode Programming Overview

SRV Mode Programming by Model

System Presets

900 Job Codes

Free Key

950 & 951

Job Codes

File Allocation

975 or 970

Job Codes

SSP

990 Job Codes

Training*

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

ER-A410

ER-A420

ER-A520

ER-A530

NOTES:


2. ER-A242, ER-A320, ER-A330, ER-A440 and ER-A450T – Training Enabled/Disabled in PGM Mode.

INSTRUCTIONS FOR SRV MODE PROGRAMMING

1 Program System Preset 900 jobs.

2 Assign Free (Function) Keys job 950.

3 If required, assign key numbers to the remaining keyboard positions with job 951.

4 Allocated Memory File Group sizes with File Allocation job 975 or 971.

5 If required, complete all other related SRV mode programming (ex. 990).

6 Perform a Program Reset.


1




1



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ER-A Models SRV (Service) Mode - System Presets Overview

SYSTEM PRESETS

SRV Mode System Presets also known as 900 job codes are used to define system settings and controls such as the cashier number entry system, compulsory closing of the cash drawer prior to operation, date format, tax and grand total printing on reports and many others.

Each System Presets controls a specific group of settings, programmed as a set of 4 bits (A B C D).

Various setting may be enabled, disabled or defined by entering a predetermined value or the sum of the predetermined value for the respective bit.

The program settings may be printed on the Receipt / Journal printer.

System Presets Availability by Model

System Presets (900 Job codes)

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

NOTE: System Presets are not available on the ER-A242.

Y

Y

Y

Y

Y

Y/N

N

Y

Y

Y

System Preset Programming

For the ER-A models, the following key operation is required to change a system preset settings.

From SRV Mode:

Where A, B, C, and D are the bits that need to be set for each System Preset programming job.

Important!

As previously mentioned, although the availability of a programming option may vary between the ER-A models, with the exception of the ER-A242 the SRV and PGM2 Jobs codes are consistent throughout the ER-A product line. This especially holds true for System Presets.

EXAMPLE: While the settings for a specific System Preset will vary by ER-A model, generally the System

Preset will control the same settings throughout the ER-A product line.

Please note the actual bit (ABCD) values to enable, disable or define the settings will vary

greatly by ER-A Model.

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Page 34 of 108

903

904

905

906

913

914

915

916

917

907

908

909

910

911

912

918

919

920

922

923


Example System Preset “General” Description of Options

System Preset “General” Description of Options – Varies by Model

901 Tax System & Decimal Tab Setting

Scale, Food Stamp System

Print Date / Consecutive Number

Tax 4 Subtotal print on X/Z, Tax print when subtotal = 0, Canadian Tax System

Dept., and PLU code printing, Bottle Return and Hash Dept., UPC Refunding, Split Price and

Multiplication System (Split Price, Fast Food, Multiplication, Successive Multiplication), Print

Consecutive number, Fractional Quantity (3 decimal places)

Minus Dept., UPC code printing

GT (Grand Total) Report printing options, and Void-mode nets Hourly report

Training mode GT, Void mode totals, and PLU/UPC data Report Printing

Server/Cashier System options

Fractional Quantity System, UPC check digit, and Header format

Date/Time Format, Time Clock System, Copy Receipt Format, Receipt Footer Format and

Header/Footer/Logo Format

Validation Options, SBTL print, Error-Tone System, Keyboard Buffering, and Compulsory. drawer closing

No sale options, Tax Delete Function, Void Mode, Manual Tax, Check Cashing, and Non-add#

Fractional Treatment, SBTL (-) and (%) Dollar symbol, Paid Out, RA., and Coupons/Discounts

2 line print, Charge Media Finalization when $0.00, Compulsory Subtotal, Coupon, Net Sales SBTL and

Check-Change Report print

Tax 1/2/3 and Manual Tax Report Print Options

Combo Meal Options, Direct Tender for 2 nd

and subsequent tender, $0.00 PLU print in Red, Fractional

Entries allowed for non-scale Dept & PLU, and Kitchen Printer output group like items and/or Double-

Sized print, Tip Paid include cash and Tip Paid print options.

PBLU/GLU/PB Check file system selections, Foreign Currency Format

Enabling Back-up Master, Inline options and Terminal designation

Convert UPC – E to UPC-A (scanning systems only)

T-log polling options

926 Voids print on KP, Program Reset in PGM2 Mode, Refund print on KP,

929

KP Print Format for Media Keys and Tax Status of PLU/UPC which is set to NON-TAX by individual programming or by associated dept.

PLU Stock , Hash Dept affect Hourly, RCPT key is separate from PO key, PLU price 2 980

930-939 Z Report Counter

942, 943, 969 GT2, GT3, Training GT

948, 949

985, 986

987

989

Training Cashier, Training Mode Title

Foreign Currency Symbol, Domestic Currency Symbol

Language Setting for Text (English, French or Spanish)

Reset all Counters and Totalizers

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Example System Preset Programming

Issue: How do I determine the Server/Cashier Sign-on System?

The Sharp ER-A Series offers two (2) options determined by System Preset 910B for Server/Cashier Signon System.

• Stay-Down: Server/Cashier remains signed on to the ECR until they manually sign off with the depression of the SERV# / CASH# key.

• Auto Sign-Off: Server/Cashier is signed off after finalizing the transaction by selecting the

Service, Final, or payment key.

ER-A410/420 Example

System Preset 910 options

ER-A440 Example

System Preset 910 options

System Presets

910

MRS* Default

(ABCD)

MRS*

Server/Cashier

System

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

N/A

0000

0100

0204

0204

0004

0204

0204

N/A

N/A

Auto Sign-Off

Stay-Down

Stay-Down

Stay-Down

Stay-Down

Stay-Down

0204

*MRS = Master Reset

Stay-Down

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INSTRUCTIONS FOR PROGRAMMING SYSTEM PRESETS

1

When making entries for System Presets, leading zeros are not required. Please note trailing zeros are required and the order of entry is from the left-most digit (A) to the right-most digit (D).

2

When changing the value of a System Preset, the values of bits A, B, C, D must be entered even if only one of the bits is modified.

3

Upon completion of System Preset programming and prior to returning to REG Mode or other

MODE, a Program Reset is required/mandatory.

4

When making changes to multiple System Presets, complete all System Preset programming and then perform a Program Reset.

DOCUMENTATION – varies by model

1

Sharp POS Instruction, Service, Programming and Parts manuals and Procedures Guide are available on www.sharp-pos.com

- Technical Manuals link.


1



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ER-A Model SRV (Service) Mode – Free Key Overview

FREE KEY Overview

SRV Mode Free Key programming, also known as 950 programming, allows you to easily place function keys other than departments and PLUs onto a keyboard position based on your customer’s requirements.

Function Keys are keys that perform actions, such as cash, check, charge, void, RA/PO, and auto keys.

NOTE: For the ER-A320 and ER-A330, 950 programming is used to assign departments to the physical keyboard. Optional key top kits may be purchase to access the newly assigned departments. PLUs can

not be placed directly on the keyboard. The PLU/SUB function key is used to register PLUs.

SRV Mode Key Number Assignment programming, also known as 951 programming allows you to assign a key number to a fixed key position for departments, and direct PLU keys. Please see the chart below for availability.

NOTE: Normally, there is no need to change the 951 programming from the MRS default settings which are shown in the respective Sharp ER-A model Instruction Manual/Book.

Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge Books for the

Function Key List and Key Position charts.

FREE KEY Availability by Model

Free Key Job Code 950

Y/N

Job Code 951

Y/N

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

N

Y

Y

Y

Y

Y

Y

Y

N

N

N

Y

Y

Y

Y

Y

ER-A530 Y Y

NOTE: Free Key assignment and Key No. assignment are not available on the ER-A242.

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ER-A320 and ER-A330 FREE KEY Programming

For the ER-A320 and ER-A330 models, the following key operation is used to assign function keys to the keyboard:

From SRV Mode:

NOTE: If the “fixed” function keys are accidentally placed in the wrong position, it may become necessary to restore the MRS default keyboard in order to continue. “Fixed” function keys are those keys required for programming, such as 00-9, Decimal Point, CL, @/FOR, SBTL, CA/AT keys.

Example ER-A320 Function Key List (Not all Function Keys are shown):

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ER-A320

Key Top Kits

ER-A330

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Key Top Kits

ER-A410/420, 440, 450T and 520/530 FREE KEY, Dept & PLU Programming

Programming the keyboard for the ER-A410/420, 440, 450T and 520/530 involve 4 primary job codes:

1. SRV Mode 950: Function key positioning

2. SRV Mode 951: Key No. assignment for Depts. and PLUs.

3. PGM2 2119: Department location on the keyboard.

4. PGM2 2219: PLU location on the keyboard.

Model

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

SRV 950

Y/N

N

Y

Y

Y

Y

Y

Y

Y

Y

SRV 951

Y/N

N

N

N

Y

Y

Y

Y

Y

Y

PGM2 2119

Y/N

N

N

N

Y

Y

Y

Y

Y

Y

PGM2 2119

Y/N

N

N

N

Y

Y

Y

Y

Y

Y

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Recommended Programming Sequence

1. SRV Mode 950: Function key positioning.

2. SRV Mode 951: Key No. assignment for Depts. and PLUs.

3. PGM2 Mode: Program the Department or PLU. (Minimum requirements – Departments - Job code 2110 and PLU – Job code 1200).

NOTE:

1. If the department or PLU has not been created (does not exist in the ECR), PGM2 Mode

2119/2219 programming is prohibited.

2. At MRS, only a certain number of departments and PLUs exist/used, regardless of the amount that is allocated/used.

EXAMPLE: 2000 PLU/UPC records are allocated, however, at MRS only 20 are used. Items 21-2000 will not be available for PGM2 Mode 2119/2219 programming until Step 3 has been performed.

Group Number or

File Table No.

(Depends on Model*)

Description

(MRS)

No. of Records

(MRS)

No. of Used

Records

4 PLU/UPC 20

4. PGM2 2119: Department location on the keyboard.

5. PGM2 2219: PLU location on the keyboard.

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ER-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 Programming

The ER-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 programming is based on the Function

Key List and Key Position chart found in the respective model Programming Manual and/or Dealer

Knowledge Books. The key position numbers are fixed and cannot be changed.

Color-coded keyboard from the ER-A530:

950 Function key postions (Function keys)

951 Fixed Key Positions (Lower Left corner)

951 Programmable Key No. (Upper Right corner) - used for 2119, 2219 programming

NOTE: The Key Position numbers are different from the Key No. numbers.

The following key operation is used to assign SRV Mode 950 Function Keys to the keyboard.

From SRV Mode:

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The following key operation is used to program SRV Mode 951 Key No. Assignment:

Perform the following to assign a Key No. to a Key Position that will be used as a Department or PLU using the respective model Programming Manual or Dealer Knowledge Book Key Position chart.

From SRV Mode:

NOTE:

1. The Key No. number will automatically increase by one from the original number when you touch the key on the keyboard so you may program your Key No.(s) without having to use the complete string.

2. When the number increases just touch the next key on the keyboard where you wish to assign the new number, press [CA/AT] when finished with all Key No. assignments.

To Inhibit or remove a Function Key

If you wish to assign a PLU/Dept. to a key location that is currently a function key, you must inhibit the key first to make it available for reassignment.

From SRV Mode:

NOTE: If the “fixed” function keys are accidentally placed in the wrong position, it may become necessary to restore the MRS default keyboard in order to continue. “Fixed” function keys are those keys required for programming, such as 00-9, Decimal Point, CL, @/FOR, SBTL, CA/AT keys.

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To return the keyboard to the MRS default keyboard

If the function keys are accidentally placed in the wrong position, it may be necessary to restore the MRS default keyboard in order to continue.

From SRV Mode:

NOTE:

1. Only the keyboard layout is affected; PGM2 Mode data is retained.

2. Depending on the model it may require that you perform a master reset.

ER-A410/420, 440, 450T and 520/530 PGM2 Mode 2119/2219 Programming

Program the Department or PLU

Perform the following to assign the Key Position to a Department or PLU:

Please ensure the Department and/or PLU exist in the ECR. The minimum programming requirements are

Department, Job code 2110 and PLU – Job code 1200.

NOTE:

1. If the department or PLU has not been created (does not exist in the ECR), PGM2 Mode

2119/2219 programming is prohibited.

2. At MRS, only a certain number of departments and PLUs exist/used, regardless of the amount that is allocated/used.

EXAMPLE: 2000 PLU/UPC records are allocated, however, at MRS only 20 are used. Items 21-2000 will not be available for PGM2 Mode 2119/2219 programming until Step 3 has been performed.

Group Number or

File Table No.

(Depends on Model*)

Description

(MRS)

No. of Records

(MRS)

No. of Used

Records

4 PLU/UPC 20

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4. PGM2 Job Code 2119 – Department location on the keyboard

Departments can be located on a key that has a defined

Key No.

and is not occupied by a function key.

The following key operation is used to assign a department to a physical key position.

From PGM2 Mode

NOTE:

Example: Assigning Dept 8 to Key No. 79: 2119 [@/FOR] 79[@/FOR] 8 [SBTL] [CA/AT]

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5. PGM2 Job Code 2219 – PLU location on the keyboard

PLUs can be located on a key that has a defined

From PGM2 Mode

Key No

. and is not occupied by a function key.

NOTE:

EXAMPLE: Assigning PLU 7 to Key No. 67, 2219 [@/FOR] 67 [@/FOR] 7 [SBTL] [CA/AT]

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FREE KEY Reading

You can determine where keys are located with the following three (3) reports. These reports may be printed on the Receipt/Journal printer. Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge Books for procedures and sample readings.

SRV Mode Reports:

1. 950: Displays the Function keys and the location based on the Key Position chart.

2. 951: Displays the Key No. correlation to the Key Position chart. (e.g.: the Left and Center number are the Key No. while the Right is the Key Position).

PGM2 Mode Reports:

1. 2119 – Displays Key No. and Department and/or PLU assignment. (e.g. the Left column shows the Key No. while the Right column shows the Department or PLU).

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ER-A520/530

SRV Mode 950 Reading


ER-A520/530

SRV Mode 951 Reading

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2119

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INSTRUCTIONS FOR PROGRAMMING FREE KEY

1

Typically, a function key must physically exist on the keyboard in order to update and report the associated sales total(s).

2

A function key must physically exist on the keyboard before any associated PGM/PGM1/PGM2 mode programming can be performed.

3

You may place any function key in multiple locations on the keyboard.

4

If you wish to assign a PLU/Dept. to a key location that is currently assigned a function key, you must inhibit the key first to make it available for reassignment.

5

PGM2 Mode Direct Key (2119 / 2219) programming allows you to link a PLU or DEPT to a key position on the keyboard only for direct registration based on the end user’s requirements.

DOCUMENTATION –varies by model

1




1



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ER-A Model SRV (Service) Mode – File Allocation Overview

FILE ALLOCATION Overview

SRV Mode File Allocation, also known as memory file allocation and 970 programming, is used to distribute the memory in a Sharp ECR where the memory is allocable. This allows ‘Files’ to be different sizes depending on need and for better use of the available memory.

The concept of file allocation is similar to partitioning a hard disk drive. Instead of disk space, you are working with areas of memory. File allocation allows for dividing and dedicating memory space for the files to store its data.

Available memory maybe expanded with the addition of an optional memory expansion chip or board.

File Allocation Availability by Model

File Allocation

(975 or 970 Job Codes)

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

Y/N

N

Y

Y

Y

Y

N

N

Y

Y

SRV Mode

Job Code n/a n/a n/a

975

975

970

970

970

970

Optional Memory Expansion by Model

Model

ER-A242

ER-A320

ER-A330

ER-A410

ER-A420

ER-A440

ER-A450T

ER-A520

ER-A530

Y/N

N

N

Y

Y

Y

N

N

N

Y

Optional Memory

Expansion n/a n/a n/a n/a n/a

ER-03RA (128K RAM Chip) n/a

UPS02MB (2MB Board)

UPS02MB (2MB Board)

Comments n/a n/a n/a n/a n/a

Please order Service Part No. VHI62LV4007-1 n/a

Sales Accessory

Sales Accessory

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ER-A410/420 File Allocation Programming

For the ER-A410/420 models, the following key operation is used to program file allocation:

From SRV Mode:

X: see the chart below

YYYY: see the chart below

MRS: see the chart below

NOTE:

1. The maximum number for “YYYY” cannot be exceeded.

2. The codes indicated are for PGM and REG mode operations.

FILE NAME X YYYY Codes

MRS DEFAULTS

ERA410 ERA420

Departments

PLU/UPC

PBLU

Cashier

Number of Overlapped

Cashier

KP Buffer

5

6

0: 0

NOTE: Same as the number of cashiers

[**} allocated

0 = Erase

1 = Create

Same as Reg Buffer

2-digits 0 0 n/a 0 0

ER-A440, 450T, 520 & 530 File Allocation Overview

File allocation programming for the ER-A440, 450T, 520 and 530 uses File Groups to reserve areas of memory for data storage.

During file allocation, file groups work much like a batch file or command file does in an operating system or software program. A single File Group may reserve areas of memory for a single file table or

multiple dependent or related file tables.

Programming by “Group” allows certain portions of some files (such as text length for Departments and

PLUs) to be changed without affecting other programmed areas of the function.

Depending on the File Group Type, the file allocation requirements will vary.

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Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge

Books for the File Group No, name, type, and table numbers.

File Allocation Terminology

The following terminology is used in File Allocation.

• Group No.: (Also known as File Group No.) (See above -File Allocation Overview) This is a reference number for the file group and is used in the actual File Allocation Programming.

Depending on the model, the Group No. is used and printed on the actual File Allocation Reading.

• File No. / Table No.: (Also known as File Table No.) This is a reference number for the individual files within a File Group. Depending on the model, the File Table No. is used and printed on the actual File Allocation Reading.

• File Name: Indicates the purpose of the particular file.

• # Records: This area refers to the amount, or number, of each function that memory can be allocated for. The actual meaning of each record depends upon the file. ( e.g.: With PLU or

Department Files, each PLU, or Department requires one record; with table files such as PLU Link or Condiment, each record equals one line of the table.)

“# Records” is usually divided into two columns on the table - DEFAULT (at MASTER RESET) and

MAXIMUM. If the Maximum number of records for the file is denoted by asterisks, it is limited only by the available memory in the machine.

• # Blocks: The “Blocks” referred to are individual memory areas set aside for transaction data for each Cashier, Clerk, or Server. Each block of memory has a fixed number of records in it. Each record corresponds to a particular piece of data that would be printed in a Cashier, Clerk, or

Server Report. Block counts other than “1” are used only for Cashier, Clerk, and Server Files.

• Label Size: This denotes the number of bytes in the header of the data. In the “ER-A” Series, the number of bytes in the label MUST be added to the number of bytes in the record length to get an accurate number of bytes each record requires.

• Record Length (Data Size): Shows the number of bytes required for the data in each record.

• Memory Size: Shows the total number of bytes required for the file at default. In some File

Allocation Tables, the total number of bytes is also shown for the file if it is opened to the maximum number of records.

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File Group Types:

• Type 0: (Child) is modified automatically when the parent file group is changed. Create/Erase only. (e.g.: Department Text, PLU Price, or PLU Stock)

• Type 1: (Parent or Primary) requires a Number of Records Entry. Create/Erase and

Increase/Decrease the number of records. (e.g.: Dept., PLU, or Server/Cashier)

Operational buffers, such as the “Register Buffer”, are also considered to be Primary Files.

Primary Files also include those files opened for report data storage such as Term, Gross Margin,

Daily Net, Hourly, and Transaction. These reports can not be run if the corresponding files are not allocated.

• Type 2: Requires an Entry of Indexes and Records. Create/Erase and Increase/Decrease the number of records for label and data individually. (e.g.: GLU/PBLU)

Calculating Memory Usage

Calculating the memory needed for specific applications is very important. This information is needed to know what RAM options are required. If given a set amount of RAM, it enables you to determine the maximum number of functions (such as PLUs, and UPCs) that can be installed.

The general formula for calculating the memory required for any particular file is (See Example ER-

A520/530 File Table No. Listing):

TN = (NR x NB) x (RL + LS)

Where:

TN = Total Number of bytes.

NR = Number of Records

NB = Number of Blocks

RL = Record Length (Data Size)

LS = Label Size

If the file that is being calculated is allocated is MRS, you should subtract the number of bytes the file uses at MRS from the value derived by the formula shown above. The result will be the amount of

ADDITIONAL RAM required, or if the file size is being decreased, the amount of RAM freed.

Reminders:

1. The number of bytes in the Label Size must be added to the Record Length in order to get the actual number of bytes required for each record.

2. If the number of records (or blocks) of a Type 1 (Parent or Primary) file group is changed, the files that follow the Type 1 (Parent or Primary) file group size will also be changed.

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ER-A440, 450T, 520 & 530 File Allocation Programming

For the ER-A440, 450T, 520, and 530 models, the following key operation is used to program file allocation:

From SRV Mode:

971 .

@/FOR XX @/FOR YYYYY

(Type 0,1)

CA/AT

XX = File Group No.

YYYYY = Desired number of Records/Blocks (items)

ZZZZZZ =Total Lines of stored data

@/FOR ZZZZZ

(Type 2)

MRS = See the Example ER-A520/530 File Table No. Listing below:

NOTES: (1) The maximum number for “YYYYY” cannot be exceeded.

(2) ***** The maximum number is based on the total amount of available memory.

“Sister” File Groups

*Important: You must delete the “sister” file group in order to allocate file groups that are flagged with an asterisk (See Example ER-A520/530 File Group Listing). (e.g.: PLU/UPC Price 1 and PLU/UPC

Price 1-6 or PLU/UPC Text 1 (8 Char) and PLU/UPC Text 1 (16 Char) are considered “sister” file groups.

You can only allocate one or the other not both.)

E.g.: The ER-A520/ER-A530 at MRS is allocated for PLU/UPC Price 1. In order to change the memory allocation to allow for PLU/UPC Price 1-6, two things need to be considered:

1. The File Group #5 (PLU/UPC Price 1) must be deleted prior to allocating the File Group #6

(PLU/UPC Price 1-6).

2. The PLU/UPC Price 1-6 will require more memory than PLU/UPC Price 1. Optional memory may be required.

To Delete a File Group

If you wish to free up available memory space by deleting a file group that is not required (e.g. Link

PLU, Set PLU, Dynamic UPC etc.), perform the following procedure:

From SRV Mode:

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Increasing and Reducing the No. of Records

It is always safe to increase the size of a particular File Group if memory is available to accommodate the increase.

When reducing the size of a particular File Group, do not reduce the No. of Records below the

No. of Used Records to prevent data loss.

E.g. Using the Example ER-A520/530 970 File Reading below:

In this example using the MRS defaults, PLU/UPC Group No. 4 must not be reduced below 20. If reduced below 20, any data associated with those records is lost.

Group Number or

File Table No.

(Depends on Model*)

Description No. of Records No. of Used Records

4 PLU/UPC 20

* ER-A520/520 970 Reading Prints according to Group No.

NOTE: Reducing the number of Records can free up available memory space.

EXAMPLE:

At MRS, the ECR has 2000 records reserved for PLU/UPC (sales items). You determine that they will not require or use more than 500 records. You can safely reduce the No. of Records for the PLU/UPC File

Group to 500 to free up available memory for use by other File Groups without losing data in records 1-

500.

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Example ER-A520/530 File Group Listing:

GROUP No. FILE NAME

29

30

31

32

25

26

27

28

*18

*19

*20

*21

*22

23

24

33

34

35

36

37

38

*8

*9

*10

*11

*12

13

14

*15

*16

*17

1

*2

*3

4

*5

*6

*7

Dept

Dept TEXT (8)

Dept TEXT (16)

PLU/UPC

PLU/UPC PRICE 1

PLU/UPC PRICE 1-6

PLU/UPC TEXT1 (8)

PLU/UPC TEXT1 (16)

PLU/UPC KP TEXT1 (12)

PLU/UPC TEXT1-6 (8)

PLU/UPC TEXT1-6 (16)

PLU/UPC KP TEXT1-6 (12)

PLU/UPC stock

DYNAMIC UPC

DYNAMIC UPC PRICE 1

DYNAMIC UPC PRICE 1-6

DYNAMIC UPC TEXT1 (8)

DYNAMIC UPC TEXT1 (16)

DYNAMIC UPC KP TEXT1 (12)

DYNAMIC UPC TEXT1-6 (8)

DYNAMIC UPC TEXT1-6 (16)

DYNAMIC UPC KP TEXT1-6 (12)

UPC PGM PICK UP

DYNAMIC UPC PGM PICK UP

UPC X/Z PICK UP

DYNAMIC UPC X/Z PICK UP

Link PLU

Set PLU

Condiment table

Mix&Match Table

SERVER

Reg buffer

Overlapped Server

GLU/PBLU

Closed GLU

AUTO GLU Generate code

KP BUFFER

BS/BT buffer


TYPE FILE TABLE NO.

1 01, 02, 03, 05, 06

0 03

0 04

1 08, 09, 10, 12, 18, 20, 22

0 10, 20, 22, /21, 23

0 11, 24, 26, /25, 27

0 12

0 13

0 14

0 15

0 16

0 17

0 19

1 28, 29, 30, 33, 34, 38, 39, 41

0 30, 39, 41, /40, 42

0 31, 43, 45, /44, 46

0 32

0 33

0 34

0 35

0 36

0 37

1 47

1 48

1 49

1 50

1 51

1 52

1 53, 79

1 54, 55

1 59, 60, 61, 62, 63, /64, 74, 81, 82

1 69, 70, 71, 72, /79, 73, 74, 81, 82

0 74, 81, 82

2 75, 80

1 76, 77

1 78

0 73

0 72

7 OF 14

Page 58 of 108

12

13

14

15

16

17

08

09

10

11

04

05

06

07

22

23

24

25

18

19

20

21

26

27


39

40

41

42

43

44

Term Dept

Term PLU/UPC

Term Transaction

Term SERVER

Term DYNAMIC UPC

All of term file

0 07

0 21, 23

0 58

0 64

0 40, 42

0 07, 21, 23, 40, 42, 58, 64

Example ER-A520/530 File Table No. Listing:

NOTE: For the ERA520/530, this table can be used to calculate the memory allocation size. This information is not printed on the FILE READING REPORT.

FILE No. NAME

RECORD BLOCK

Label

Size

Data Size

01 DEPT PRESET

(MRS) (MAX) #1

20 99

(MRS) (MAX)

1 1

#2

3 8

02

03

PRICE

TEXT (8 chara)

20

0

99

99

(1)

(1)

1

1

1

1

0

0

3

8

TEXT (16 chara)

CVM CHARACTER

DAILY

TERM

PLU/UPC PRESET

FLAG

PRICE1

PRICE1-6

TEXT1 (8 chara)

TEXT1 (16 chara)

KP TEXT1 (12 chara)

TEXT1-6 (8 chara)

TEXT1-6 (16 chara)

KP TEXT1-6 (12 chara)

CVM CHARACTER

STOCK

DAILY (Price1)

TERM (Price1)

WASTE DAILY (Price1)

WASTE TERM (Price1)

DAILY (Price1-6)

TERM (Price1-6)

WASTE DAILY (Price1-6)

WASTE TERM (Price1-6)

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

6

6

6

6

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

6

6

1

1

1

1

6

6

(8)

(8)

(8)

(8)

(8)

(8)

(1)

(1)

(1)

(1)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

(8)

20

20

20

20

99

99

99

99

1000 *****

1000 *****

1000 *****

0 *****

0 *****

1000 *****

1000 *****

0 *****

0

0

*****

*****

1000 *****

0 *****

1000 *****

0 *****

1000 *****

0 *****

0

0

*****

*****

0

0

*****

*****

0

0

0

0

0

0

9

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

8

16

12

48

96

72

15

3

3

18

16

1

13

13

9

9

9

9

1

4

9

9

9

9

8 OF 14

Page 59 of 108


32

33

34

35

28

29

30

31

36

37

38

39

40

41

42

43

44

45

46

DYNAMIC UPC PRESET

FLAG

PRICE1

PRICE1-6

TEXT1 (8 chara)

TEXT1 (16 chara)

KP TEXT1 (12 chara)

TEXT1-6 (8 chara)

TEXT1-6 (16 chara)

KP TEXT1-6 (12 chara)

CVM CHARACTER

DAILY (Price1)

TERM (Price1)

WASTE DAILY (Price1)

WASTE TERM (Price1)

DAILY (Price1-6)

TERM (Price1-6)

WASTE DAILY (Price1-6)

WASTE TERM (Price1-6)

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

*****

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

***** (28)

1

1

1

1

1

1

1

1

1

1

1

1

6

6

6

1

1

1

6

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

6

6

6

6

47

48

49

50

UPC PGM PICK UP

DYNAMIC UPC PGM PICK

UP

UPC X/Z PICK UP

DYNAMIC UPC X/Z PICK

UP

100 100 1 1 9

0 100 1 1 9

100 100 1 1 9

0 100 1 1 9

54 MIX & MATCH TABLE

57 DAILY

58 TERM

10 ***** 1 1 9

10 ***** 1 1 9

10 99 1 1 3

10 99 1 1 3

55 MIX & MATCH SOLD 10 99 (54) 1 1 0

56 TRANSACTION 1 1 4

169 169 (56) 1 1

169 169 (56) 1 1

0

0

20 20 0 1 1 3

20 20 (59) 1 1 0 60 FLAG

61 TEXT

62 SERVER TRNS. LABEL

20 20 (59) 1 1

113 113 0 20 20 (59)

0

4

63 DAILY

64 TERM

65 RESET SERVER LABEL

66 TOTAL

113 113 0 1 1

113 113 (65) 1 1

4

0

0

0

0

0

9

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

35

70

107

4

5

0

9

9

10

1

8

0

9

9

0

9

8

16

12

48

13

3

3

18

96

72

1

9

9

9

9

9

9

9

9

0

9 OF 14

Page 60 of 108


67 TOTAL SERVER LABEL

68 TOTAL

70 (Reserved)

71 GLU/PBLU BUFFER

113 113 0 1 1 4

113 113 (67) 1 1 0

250 250 0 1 1 0

0 0 0 1 1 0

250 250 0 1 1 0

250 250 0 1 1 0

73

74

KP BUFFER

OVERLAPPED SERVER

75 GLU/PBLU

0 250 0 1 1 0

0

10-

1000

250

****-

*****

0 0 20 (59) 0

0 1 1 4

0 ***** 0 1 1 4 76 CLOSED

77

78

79

80

81

82

CLOSED GLU AMOUNT

AUTO GLU Generate

Code

CONDIMENT EDIT

BUFFER

OPEN GLU BUFFER

OVERLAPPED GLU/PBLU

BUFFER

OVERLAPPED

MIX&MATCH BUFFER

0

11 11 0 1 1 0

250 250 0 1 1 0

250

*****

250

(76)

0

1

1

1

1

0

6

289 289 0 1 1 4

(#1): Same as the number of record of table no.

(#2): Same as the number of block of table no.

0

9

48

48

48

48

52

48

43

146

125

2

48

10

48

5

8

10 OF 14

Page 61 of 108


File Allocation Reading

The File Allocation Reading may be printed on the Receipt / Journal printer. Please see the respective

Sharp ER-A model Programming Manuals and Dealer Knowledge Books for procedures and sample readings.

Example File Allocation Readings:

ER-A410/420

900 Reading

ER-A440

970 Reading

Prints According to File Table No.

11 OF 14

Page 62 of 108

ER-A450T

970 Reading

Prints According to File Table No.


ER-A520/530

970 Reading

Prints According to Group No.

(Example ER-A520/530 File Group Listing)

12 OF 14

Page 63 of 108


NOTE: The File Readings, comprised of three (3) hexadecimal numbers, printed at the bottom of the report provide important information.

ER-A520/530

MRS Values

Out of Box

(HEX)

Optional Expansion

Memory Board

(UPS02MB)

Comments

Starting Address 319000 319000

Used Address

End Address

39039D

3FFFFF

39039D

5FFFFF

Currently (MRS) used memory.

Maximum available memory.

Summary:

The amount of memory available for allocation is the difference between the End Address and the Used

Address. By familiarizing yourself with the default End Address, you will be able to easily identify if any optional memory has or has not been installed.

Without prior knowledge of optional expansion memory chip or board installation, the only way to determine if optional memory has been added is to perform the optional memory diagnostic or to view the physical chip or board. For some models, viewing the physical chip or board may require disassembly of the ECR.

13 OF 14

Page 64 of 108


INSTRUCTIONS FOR PROGRAMMING FILE ALLOCATION

1 Before you start any programming, it is recommended that you check the available memory.

2

Before you start programming memory allocation, you should consult with your customer to determine how much and what size file memory is necessary.

3 When allocating File Groups, it is important to note which individual file tables are affected.

4

When allocating File Groups, observe the contents printed on the Journal Printer. If there is a problem with the allocation such as no available memory, it will be indicated on the Journal Printer.

5

Upon completion of File programming and prior to returning to REG Mode or any other MODE, a

Program Reset is required/mandatory.

6

When making changes to multiple Files, complete all File programming and then perform a

Program Reset.

DOCUMENTATION – varies by model

1




1



14 OF 14

Page 65 of 108

ER-A Models PGM/PGM1/PGM2 Mode Overview

PGM/PGM1/PGM2 Mode Overview - varies by model

The Sharp ER-A model programming consists of SRV (Service Mode) and/or PGM/PGM1/PGM2 (Program)

Mode job codes.

Job codes tell the ECR (Electronic Cash Register) which programming function to perform. Each job code has bits that enable, disable, or define the settings for the respective job code. The program settings may be printed on the Receipt / Journal printer.

PGM/PGM1/PGM2 Mode job codes allow the user to program settings such as the date, time, departments, items, tax, servers/cashiers, terminal functions, preset prices, etc.

It’s important to know how the ECR was Service Mode programmed before attempting PGM Mode

Programming, as many of the PGM job codes are affected (allowed or disallowed) by Service Mode programming entries.

PGM/PGM1/PGM2 Mode Availability by Model

Access to PGM/PGM1/PGM2 Mode is controlled by the mode switch and mode key.

Model PGM PGM1 PGM2

ER-A242 Y N N

ER-A320 Y N N

ER-A330 Y N N

ER-A410 N Y Y

ER-A420 N Y Y

ER-A440 N Y Y

ER-A450T N Y Y

ER-A520 N Y Y

ER-A530 N Y Y

1 OF 9

Page 66 of 108


ER-A242 PGM Mode Programming

The ER-A242 uses a single digit job code or keystroke sequence for PGM Mode programming. Please refer to the ER-A242 Instruction Manual for programming procedures.

Example 1 - Date:

From PGM Mode:

Example 2 – Tax:

From PGM Mode:

NOTES:

1. The ER-A242 comes with PC friendly software for item upload, graphic logo design and periodic sales reports. PC connectivity and programming with the PC software enables fast and easy programming.


2 OF 9

Page 67 of 108


ER-A320, 330, 410/420, 440, 450T & 520/530 PGM/PGM1/PGM2 Mode Programming

PGM/PGM1/PGM2 Mode programming for the ER-A320, 330, 410/420, 440, 450T & 520/530 use 4 digit job codes and/or “direct key entry”. Access to PGM/PGM1/PGM2 Mode is controlled by the mode switch and mode key.

REMINDER:

The ER-A320 and ER-A330 uses PGM Mode only. Therefore all PGM Programming regardless of the job code is done in PGM Mode.

The ER-A410/420, 440, 450T & 520/530 uses PGM1 Mode and PGM2 Mode.

With the exception of the ER-A320 and ER-A330, the first number of the job code designates the PGM mode to use (PGM1 or PGM2). The second number of the job code designates the general function being programmed.

EXAMPLE: Job code 2610 is used to program the Date.

2 = PGM2 Mode

6 = Miscellaneous Function

Other common designations for the second number of the PGM/PGM1/PGM2 job code:

0 - Dynamic UPC

1 - Departments

2 - PLU/UPC

3 - Function Keys – i.e. media settings, media descriptions, HALO, etc.

4 or 5 – Server/Cashier

6 - Miscellaneous Functions – i.e. date, time, register #, optional settings, stack report, devices etc.

7 - Tax

9 - Training Mode and Auto Keys ( NOTE: Auto keys are programmed in X2 / Z2 Mode)

Important!

As previously mentioned, although the availability of a programming option may vary between the ER-A models, with the exception of the ER-A242 the SRV and PGM2, Jobs codes are consistent throughout the ER-A product line. This holds true for PGM/PGM1/PGM2 Mode programming.

EXAMPLE: With the exception of the ER-A242, PGM/PGM1/PGM2 Mode job code 2610 is used for programming the date on all ER-A models.

3 OF 9

Page 68 of 108


ER-A410/420, 440, 450T & 520/530 PGM1/PGM2 Mode Programming

The ER-A410/420, 440, 450T & 520/530 generally consists of two types of programming that are managed by the mode key.

1. PGM2-Mode Programming: PGM Jobs that are 2xxx

2. PGM1-Mode Programming: PGM Jobs that are 1xxx

NOTE:

1. PGM1 Job Codes (1xxx) may be performed in PGM1 or PGM2 Mode.

2. PGM2 Jobs Codes (2xxx) may only be performed in PGM2 Mode.

PGM2-Mode programming is primarily used when installing the ECR, and for maintaining select presets intended for Managers/ Owners only.

The PGM1-Mode Programming is intended for settings that change frequently.

ER-A320, 330, 410/420, 440, 450T & 520/530 Job Code Based

Programming - varies by model

For the ER-A320, 330, 410/420, 440, 450T & 520/530 models, the following key operation is used for

PGM/PGM1/PGM2 Job Code based programming. Please see the respective model Programming and

Instruction Manuals, and/or Dealer Knowledge Book for detailed procedures.

NOTE: See the Appendix for a detailed chart of the ER-A320, 330, 410/420, 440, 450T, and ER-A520/530

PGM Job Codes.

General Rule:

When making PGM/PGM1/PGM2 entries, the following rules apply:

1. If an error occurs prior to completing the 1 st valid entry, it is necessary to depress the [CL] key and start the PGM Job # again from the beginning.

2. If an error occurs on the second and subsequent preset entries, then depress the [CL] key and reenter the desired values.

4 OF 9

Page 69 of 108


Example ER-A520/530 – Job Code 2110 Programming – Dept Status Entry Type:

From PGM2 Mode:

Example ER-A520/530 – Job Code 2111 Programming – Dept Status Tax:

From PGM2 Mode:

5 OF 9

Page 70 of 108


Examples ER-A520/530 Job Code 1210 Programming - PLU/UPC/EAN Price

From PGM1 or PGM2 Mode:

NOTE:

ER-A320, 330, 410/420, 440, 450T & 520/530 “Direct Key Entry” Programming - varies by model

For the ER-A320, 330, 410/420, 440, 450T & 520/530 models, the following key operation is used for

PGM/PGM1/PGM2 “Direct Key Entry” programming. Please see the respective model Programming,

Instruction and/or Dealer Knowledge Book for detailed procedures.

General Rule:

When making PGM/PGM1/PGM2 entries, the following rules apply:

1. If an error occurs prior to completing the 1 st valid entry, it is necessary to depress the [CL] key and start the PGM Job # again from the beginning.

2. If an error occurs on the second and subsequent preset entries, then depress the [CL] key and reenter the desired values.

6 OF 9

Page 71 of 108


Example ER-A520/530 – Direct Key Entry Programming – Dept Status Entry Type and Tax:

From PGM2 Mode:

7 OF 9

Page 72 of 108


Example ER-A520/530 – Direct Key Entry Programming – PLU/UPC/EAN Price:

From PGM1 or PGM2 Mode:

8 OF 9

Page 73 of 108


INSTRUCTIONS FOR PGM/PGM1/PGM2 MODE PROGRAMMING

1

Program Department Settings: This should be structured towards the balancing procedures required.

2 Program PLU/UPC (EAN) Settings.

3 Keyboard Direct Key Assignment.

4 Cashier Settings.

5 Tax Rate, Date and Time.

6

All other settings. NOTE: PGM programming entries to any function key will not be accepted unless the key has been placed on the keyboard using SRV Mode 950 programming.


1




1



9 OF 9

Page 74 of 108

ER-A Model Electronic Cash Register Independent Study

Programming & Application Labs

ER-A310/A320/A330, ERA410/420, A440, A450T, and A520/A530 Labs

These labs will provide opportunity and guidance for practical hands-on application and programming experience with Sharp ER-A Model Electronic Cash Registers. Each lab will take approximately one hour to complete. You will need the appropriate technical documentation.

Your comments, suggestions, and contributions to the improvement of these materials are encouraged.


1

Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on

www.sharp-pos.com



1

Demo templates are available on

www.sharp-pos.com

– Document/Download Library -

Software link.

1 OF 14

Page 75 of 108

ECR LAB 1:

ER-A310/A320/A330

Requirements:

• SRV Key • ERA310/A320/A330 Cash

Register

• ERA310/330 or 320

Programming Manual

• ERA310/330 or 320

Instruction Manual

• ERA310/330 or 320

Service Manual

• ERA310/330 or 320

Installation Manual

Exercises:

Internal

Use

Only

1. Which of the following procedures will perform a MASTER RESET?

(Select all that apply)

Turn off the power. Turn the mode switch to the (SRV’) position. Turn on the

power. With the journal feed key pressed down turn to (SRV) from the (SRV’)

position.

Turn the mode switch to the (SRV’) position to the (SRV).

Unplug the ECR. With the mode switch in the (SRV’) position. Plug in the ECR.

Turn the mode switch to the (SRV’) position to the (SRV).

2. How many departments are available after a master reset?

5 8 10 15 20

3. What programming and/or hardware requirements are needed to place

more department keys on the keyboard? (Select all that apply)

SRV 950 PGM 2119 PGM 2200 SRV 951

Key top kit SRV 971

4. What is the model number of the printer in the ER-A310?

CR-510 CR-802 CR-812A CR-911A DP-730 M-445 M-820

5. What is the model number of the printer in the ER-A320 / A330?

CR-510 CR-802 CR-812A CR-911A DP-730 M-445 M-820

6. Can you have both receipt and journal tapes with this model? Yes No

7. Program an 8.25% NY tax rate and a 6% NJ tax table

Manual to get the 6% NJ tax chart

.

Use the Operators

.

(Attach programming receipts)

8. Program Dept #1 to be taxable at 6% with a preset price of $1.00.


9. Program Dept #2 to be an open department with a $9.00 HALO.


2 OF 14

Page 76 of 108

ECR LAB 1: ER-A310/A320/A330

10. Can the SBTL key be programmed as compulsory before tendering?

Yes No If yes, what PGM job code and/or bit is required?

PGM 2616 SRV 916C SRV 913D Job 5 C, D, E Job 9

11. Program PLU #1 to be taxable at 6% with a preset price of $2.00.


12. Program PLU #2 to be an open PLU with a $9.00 HALO.


13. Can voids and refunds be disabled in REG mode? Yes No

If yes, what PGM job code and/or bit is required?

PGM 2616 D-G SRV 931D PGM 2320H

14. Can the COMPULSORY DRAWER CLOSE option be changed, so that the ECR

can be operated with the drawer open? Yes No



15. How many times can you perform a validation?

None 1 5 9 unlimited

16. Can the CALCULATOR mode be disabled? Yes No

If yes, on which model(s)? (Check all that apply) ER-A310 ER-A320 ER-A330



3 OF 14

Page 77 of 108

ECR LAB 2:

ER-A410/A420

Requirements:

• SRV Key • ER-A410 or 420 Cash

Register

• ERA410/420 Programming

Manual

• ER-A410/420 Dealer

Knowledge Book

• ER-A410/420 Instruction

Manual

• ERA410/420 Service

Manual

• ERA410/420 Installation

Manual

Exercises:

Internal

Use

Only


ERA410 5 8 10 15 20

ERA420 5 8 10 15 20


more department keys on the keyboard? (Select all that apply)?

SRV 950 PGM 2119 PGM 2200 SRV 951

Key top kit SRV 971

3. What is the model number of the printer in this ECR?

CR-510 CR-802 CR-812A CR-911A DP-730

M-445 PR-45MII


5. Program an 8.25% NY tax rate and 6% NJ tax table. Use the Operators

Manual to get the 6% NJ tax table. (Attach programming receipts)






Yes No



4 OF 14

Page 78 of 108

ECR LAB 2: ER-A410/A320/A420







PGM 2616 SRV 931D PGM 2320H




PGM 2616 SRV 916D SRV 913D Job 5 C, D, E Job 9



Which programming is needed to disable compulsory cashier sign on for every transaction? PGM 2616 SRV 916C SRV 913D

Job 5 C, D, E SRV 910B

14. Which programming is needed to print TOTALS –ONLY on the journal tape?

PGM 2616 2F SRV 916C SRV 913D Job 5 C, D, E Job 9

5 OF 14

Page 79 of 108

ECR LAB 3:

ER-A440

Requirements:

• ER-A440 Cash Register

• ERA440 Programming

Manual

Exercises:

• SRV Key

• ERA440 Instruction

Manual

• ERA440 Service Manual

• ERA440 Installation

Manual


5 8 10 15 20



SRV 950 PGM 2119 PGM 2200 SRV 951

Key top kit SRV 971

3. What is the model number of the printer in this ECR?

CR-510 CR-802 CR-812A CR-911A DP-730 M-445 M-820


5. Program an 8.25% NY tax rate and 6% NJ tax table. Use the Operators

Manual to get the 6% NJ tax chart.







Yes No





Do Not

Write

Here

6 OF 14

Page 80 of 108






ECR LAB 3: ER-A440

12. Can the COMPULSORY DRAWER CLOSE option be changed so that the ECR






14. What programming is needed to disable compulsory cashier sign on for every transaction?

PGM 2616 SRV 916C SRV 913D Job 5 C, D, E SRV 910B

15. What programming is needed to print TOTALS –ONLY on the journal tape?


7 OF 14

Page 81 of 108

ECR LAB 4:

ER-A450T

Requirements:

• ER-A450T Cash Register • SRV Key

• ER-450T Programming

Manual

• ERA450T Instruction

Manual

Exercises:

• ER-A450T Service Manual

• ER-A450T Installation

Manual

1. What is the maximum number of departments available on the ER-A450T?

10 20 40 50 99



SRV 950 PGM 2119 PGM 2200 SRV 951

Key top kit SRV 971

3. What is the model number of the printer in the EE-A450T?

CR-510 CR-802 CR-812A CR-911A DP-730 M-445 PR-45M

4. Which of the following procedures will change the receipt printing status

On or Off?

Turn the mode switch to the REG position. Press the RCPT key to change the printing status (On or Off).

Turn the mode switch to the MGR position. Press the RCPT key to change the printing status (On or Off).

Turn the mode switch to the OP X/Z position. Press the RCPT key to change the printing status (On or Off).

5. What error code will appear on the operator display for a cashier not signed in?

E01 E02 E12 E32

6. What SRV job code is used to enable/disable VOID mode?

913C 914C 915C 916C

7. What SRV job code is used to enable/disable fractional entries for nonscalable UPC/PLU/Dept?

906D 916A 918B 916C

Internal

Use

Only

8 OF 14

Page 82 of 108

ECR LAB 4: ER-A450T


Yes No












12. What programming is needed to disable compulsory cashier sign on for every transaction?

PGM 2616 SRV 916C SRV 913D Job 5 C, D, E SRV 910B

13. What programming is needed to print TOTALS –ONLY on the journal tape?

(Select all that apply):


14. What does “H” on the operator display indicate?

Help is required Paper Release is not position properly Paper has run out

15. What are the programming requirements to connect a scale?


PGM 2690 SRV 903 PGM 2691 SRV 906 SRV 945 SRV 946

SRV 950 SRV 951 PGM 2210 PGM 2110 PGM 2231 PGM 2618

16. What does “PPPPPPPPPP” on the operator display indicate?

Help is required Paper Release is not position properly Paper has run out

17. How many RS-232C ports are available with this model?

None 1 2 3 4

9 OF 14

Page 83 of 108


18. Port #1 and Port #2 are equivalent to which Channel numbers x and y respectively?

1 and 2 1and 4 1 and 6 1 and 8

19. Which of the following may be interfaced via the RS-232C port on the

ER-A450T? (Select all that apply)

Coin Dispenser Credit Card Scale Scanner Slip Printer Pole Display

20. What is the +5/C1 switch used for?

Coin Dispenser Credit Card Scale Scanner

21. Which Diagnostic code is used to confirm RS-232C channel assignments?

SRV 200 SRV 300 SRV 400 SRV 500 SRV 600 SRV 700

22. Which of the following may be flagged as scalable?

PLU SKU UPC Dept. Tare

23. Which file groups must be allocated to allow UPC scanning on the ER-

A450T? (Select all that apply)

8 9 10 11 12 13 14 15 23 27 28

24. Which keys must be placed on the keyboard for UPC operation?


DELETE AMT INQ UPC DEPT# REPEAT

25. What is the maximum number of UPCs available on the ERA450T?

500 1,000 10,000 15,000 20,000

26. What PGM job codes are used to program a UPC? (Select all that apply)

1100 1000 1010 1011 2000 2100 2010 2011

2012 2014 2017 2020 2025 2080

26. How do you delete a UPC code? (Attach programming receipts)

27. Program 5 UPC codes with names and prices. (Attach programming receipts)

10 OF 14

Page 84 of 108


28. What are the types of UPC codes the ERA450T can read?

UPC-A UPC-B UPC-C UPC-E EAN-8 EAN-13

29. Can Mix and Match tables be used for UPCs? T F

30. What are the programming requirements to connect a slip printer?


SRV 901 SRV 903 SRV 905 SRV 906 SRV 946

SRV 950 SRV 951 PGM 2230 PGM 2320 PGM 2615

PGM 2690 PGM 2616

31. Diagnostic code used to confirm RS232 channel assignments?

SRV 200 SRV 300 SRV 400 SRV 500 SRV 600 SRV 700

11 OF 14

Page 85 of 108

ECR LAB 5:

ER-A520/A530

Requirements:

• ER-A520 or 530 Cash

Register

• ER-A520/530

Programming Manual

• ER-A520/530 Dealer

Knowledge Book

Exercises:

• SRV Key

• ER-A520/530 Instruction

Manual

• ER-A520/530 Service

Manual

• ER-A520/530 Installation

Manual

Do Not

Write

Here

1. What other printers may be interfaced to ER-A520/530?

(Select all that apply.)

Remote/Kitchen Printer Validation Printer Bill/Slip Printer

Report Printer On-Line Printer Drive-Thru Printer


more department keys on the keyboard for the ER-A520/530?


SRV 950 PGM 2119 PGM 2200 SRV 951

Key top kit SRV 971

3. What utility/software is used for saving/loading the program on the ER-

A520/530? (Select all that apply)

Logo Utility POS Utility 02FD Utility PCLINK SDW


5. Which System Preset(s) is needed to permit check-cashing operations?


901 902 903 910 914 916 918 919 920 none

6. Which System Preset(s) is needed for Dept./PLU doubled sized text at the

RP? (Select all that apply)

901 902 903 910 914 916 918 919 920

7. Select all available memory options for the ER-A520/530?

UP-S02M UP-S02MB UP-S04M UP-S04MB ER-03MB ER-04MB

.

12 OF 14

Page 86 of 108

ECR LAB 5: ER-A520/A530

8. What action must be taken, if you wish to allocate a file group that has a sister file group?

Create the sister file group Erase the sister file group

Increase the sister file Decrease the sister file group

9. Which of the following actions may be taken with Type “0” files during

memory allocation? (Select all that apply)

Create Erase Increase Decrease







12. What does the left column on the 970 report represent?

File # Group # Table # # of Records Allocated

# of Records currently Used

13. What does the middle column on the 970 report represent?



14. What does the right column on the 970 report represent?



14. Which programming is needed to print TOTALS –ONLY on the journal tape?


15. What does the left column on the Free Key reading represent?

Free Key Position # Function # Function Name

16. What does the right column on the Free Key reading represent?


13 OF 14

Page 87 of 108

ECR LAB 5: ER-A520/A530

17. What does the middle column on the Free Key reading represent?


18. What does the right column on a ER-A520/530 Direct Key reading represent?

Direct Key # Key Func.# Desc. PLU #, Dept #, Combo Item Link

Menu Level #

19. What does the left column on a ER-A520/530 Direct Key reading

represent?

Direct Key # Key Func.# Desc. PLU #, Dept #, Combo Item Link

Menu Level #

14 OF 14

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Page 97 of 108

Research/Escalation Procedures - Sharp ER-A and UP Models

1. Please collect the following information prior to reporting or escalating a call involving an ECR/POS application and/or programming issue. This will minimize the number of callbacks.

Customer information

Account # Date: Tech:

Dealer Name: Phone Number:

City:

Fax Number:

State:

E-Mail:

Zip:

E-Quality #

Problem:

Error Message:

System Information:

Model/Software: ER-A242 ER-A320 ER-A330 ER-A410 ER-A420

ER-A440 ER-A450T ER-A520 ER-A530

UP-600 UP-700 UP-810F UP-820F UP-820N

UP-3500 UP-X300

UP-X500 UP-V9900 UP-V990L UP-V9900V

SDW ER-02FD POS Utility/Tool Logo Utility PC Link

Other: ____________________________________________________

Page 98 of 108


Configuration Information:

ROM/Software Version:

Embedded ECR/POS Systems:

1. From PGM2 Mode

2. 959 @/FOR CASH or

3. 959 X/TIME

Number of Terminals:

Standalone

IRC

Sharp Accessories:

Optional Memory __________

Card Reader ______________

Integrated Display__________

Scale ____________________

Cash Drawer ______________

VivoPay™_________________

Terminal #1

Receipt Printer

Bill Printer

Journal Printer

Kitchen Printer #1

T#

Terminal

Number



CAT #2

Other

Repeat for each Terminal.

C# Channel

Number

Third Party Interface/Options:

Account Balance Interface ____

_____________________________

Drink Dispenser _____________

_____________________________

CAT/EFT ___________________

Coin Dispenser _____________

Printer(s) __________________

____________________________

____________________________

CVM/KVM _________________

____________________________

Scale _____________________

____________________________

Barcode Reader ____________

____________________________

Online/PC _________________

IC Card Reader _____________

Other _____________________

Major Account:

Dunkin’ Brands ®

Philly’s Best

Blimpie ®

AAFES ®

ARAMARK

Other:

_______________________

_______________________

_______________________

Terminal #2

T#

Terminal

Number

Receipt Printer

Bill Printer

Journal Printer




CAT #2

Other

Repeat for each Terminal.

C# Channel

Number

Page 99 of 108


2. As required, collect or have the caller e-mail or fax the following readings and/or programs.

Reports Job # / Reading Menu Option Description/Comments

SRV Mode

900, 970, 959 / (System Preset, File, and SSP)

950/ Free Key

951 Direct Key

Device Assign/Config

959

2119 Direct Key

1200/1100 PLU/Dept

System Preset, File

(Memory Allocation), and SSP

Readings

Free Key Assignment Reading

ER-A POS

Systems POS

PGM2 Mode

1300 Function Preset and Media

2600 – Functional Preset

2700 – Tax

1400 – Personnel

2640 – Text

2900 – Auto Keys

ROM Version Reading

Direct Key Assignment Reading

PLU/Dept Reading

13xx, 23xx, Optional Settings,

Media, & Function Reading

26xx, Optional Settings, Channel

Assign for ER-A Products

Tax Reading

Servers, Employee, Job Location

Readings

Function Text Readings

Auto Key Readings

1. As required, obtain copies of receipts, journal tapes, KP printouts, and X/Z reports.

2. Copy of Program: If all else fails, obtain a copy of the program for further investigation.

Troubleshooting

At the office, try to duplicate on a Master Reset System. This will help to isolate the issue.

(e.g. Out of box versus program data issue)


1

Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on

www.sharp-pos.com



www.sharp-pos.com

– Document/Download Library -

Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. All other trademarks are the property of their respective holders.

Page 100 of 108

Page 101 of 108

DOCUMENT

POS/Sharp Acronyms

Acronym

IRC

LALO

PBLU

PGM

PLU

RAM

ROM

RP

RS-232C

SICS

SIF

SRN

UPC

BOGO

CAT

CID

EFT

EOD

EOS

EOW

EPAY

FAT

GLU

HALO

Definition

Buy One Get One

Credit Card Authorization Terminal

Cash in Drawer

Electronic Funds Transfer

End of Day

End of Shift

End of Week

Electronic Payment

File Allocation Table

Guest Lookup

High Amount Lock Out

Inter Register Communication/Inline Register Communication

Low Amount Lock Out

Previous Balance Lookup

Program

Price Lookup

Random Access Memory

Read Only Memory

Remote Printer

Recommended Standard 232

Single Item Cash Sale

Single Item Finalize

Sharp Retail Network

Universal Product Code


Page 102 of 108

DOCUMENT

POS/Glossary

Term

Application Program

Auto Key Function

BOGO

Cash In Drawer (CID)

Charge Posting/Customer

Management

Compulsory

Condiment Tables

Department

Department Group

FAT

GLU

IRC

Loop Reset

Definition

This is the program for a particular customer

Auto keys are used to automate or assign operations or functions to a single key. Auto keys allow for programming of several keys to a single key. For example, a $20.00 speed tender, a Z Report or Tax

Delete operation.

Buy One Get One promotion.

This amount is the “amount” of cash that should be in the drawer. It reflects paid outs, refunds, etc.

This is an account record, such as a hotel / motel function or layaway which shows the current balance of an account. It reflects the charges and payments received to the account.

This refers to a “Mandatory” function or procedure. E.g. “Compulsory drawer operation” means that the drawer has to be “Closed” for the machine to operate.

The “condiment entry” is intended to guide the operator in making menu entries that require special instructions. E.g. chicken nuggets may be linked to a condiment table that will prompt for a choice of toppings (ranch, bleu cheese, honey mustard, none).

This is a section of memory where the sales of items are stored. This total is updated on the fly. To see the amount of sales, an “X” (Read) or a “Z” (Zero out) report has to be taken. This category is named by the customer in PGM programming. E.g. “MEAT”, “PRODUCE”,

“BEER”, “CIGARETTES”.

This is a section of memory where the departments are grouped and stored for reporting purposes. This total is updated on the fly. To see the amount of sales, an “X” (Read) or a “Z” (Zero out) report has to be taken.

File Allocation Table: This is how we distribute the memory in a Sharp register where the memory is allocable. This allows “Files” to be different sizes depending on need. This allows better use of the memory available.

Guest Look Up: This differs from a previous balance look up in that the

GLU file holds an itemization of all registrations on the balance, while

PBLU retains only the amount owed at the time of service.

Inline or Inter-Register Communication: IRC is essentially a Local Area

Network (LAN) consisting of Point Of Sale terminals, remote printers, a hub or switch, and possibly a personal computer. An IRC system allows the manager to exercise centralized control over the satellite terminals through the master terminal. It is used to consolidate totals from one or more registers, to download programming, and sending information to a remote printer.

This is a service reset.


Page 103 of 108

DOCUMENT

POS/Glossary

Master

Master Reset

Mode Switch (Mode Lock)

Option

Patch

PBLU

PLU

PLU Groups

PLU (Linked)

Sharp Electronics Corporation

This is the controlling unit in an IRC system. The master will have generally the most memory of the units in the system. It is used for real-time transmission, to consolidate totals from one or more registers, to download programming, sending information to a remote printer, and consolidation of sales data for further processing. For example, a back office application.

This operation will reset all the totals in the machine. There are three

(3) types of master resets.

MRS-1 (Master Reset-1): Clears the entire available memory and restores the initial factory default values for the keyboard and PGM-mode programming.

MRS-2 (Master Reset-2): Clears the entire available memory, allows free assignment of the ten-key pad, eliminates the

Direct Department and PLU assignments, and restores the initial factory default values for all other PGM-Mode programming.

MRS-3 (Master Reset-3): Clears the entire available memory, allows the input of the product serial number and the assignment of the ten-keypad, eliminates the Direct

Department and PLU assignments, and restores the initial factory default values for all other PGM-Mode programming.

This is the control lock of the register. Determines the “Mode” of operation of the register.

A device or function that can be added to a register. It is usually not found on the unit out of the box.

A “Patch” is a service function that allows the program in a ROM to be modified without replacing the chip. It is properly called a SSP. The first step in a patch is the number of the patch. Leading zeros are input as part of the patch step. Usually, when several patches are out for a unit, then a new version ROM will be made available. This new

ROM will incorporate the previous patches issued.

Previous Balance Look Up: This is a guest check system. The guest check will show the current balance of items ordered, until the check is

“serviced”. It may or may not include tax and a gratuity.

Price Look Up: a PLU is a section of memory where an item is assigned a number, a name, and a preset price. The machine will locate this item by number and add the amount to the sale. The price does not have to be input through the keyboard during a sale.

This is a section of memory where the PLUs are grouped and stored for reporting purposed. This total is updated on the fly. To see the amount of sales, an “X” (Read) or a “Z” (Zero out) report has to be taken.

A Link PLU is used when more than one and up to five items is registered with one key depression. Each unit price is accumulative for those PLU items associated to the link type operation and are printed with the individual unit prices. For example, Bottle Deposits, specials or messages.

Sharp Academy 2 OF 5

Page 104 of 108

PLU Menu Key

Program Reading

DOCUMENT

POS/Glossary

Program Reset

UPC

RAM

Ram Clear

Range

Remote Drawer

Read Only Memory (ROM)

RP

RS-232C

Satellite

A PLU Menu key is used to group similar items together under one key for sales registration.

A printout on the receipt printer of various PGM1, PGM2 or SRV program reading. For example, a department program reading.

This is a procedure used to re-initialize the program with out destroying any of the programming.

• A program reset unlocks the POS terminal when an operation lock up occurred.

• A program reset DOES NOT clear the program, sales totals or

GTs.

• A program reset is mandatory after installing an RS232 peripheral device, an SSP, changing a System Preset Job Code or Memory

Allocation File Group.

• A program reset must NOT be performed in an IRC configuration, unless a CLOSE STORE in PGM2 Mode is executed.

Universal Product Code: This is the bar code you see on packages used to identify the product. This code can be programmed into the registers memory with a name and price. When this code is entered into the machine through the keyboard, or by a scanner, the price will be added to the sale.

Random Access Memory: This is the memory where the general programming is stored. This information changes frequently.

This refers to a “Master reset” operation.

This refers to a starting and ending point for a report. This is used in

Department, PLU, and UPC reports to read a section of the information without taking a full report.

Refers to a drawer not mounted to the register itself.

This is the chip where the basic machine structure is stored. This is not changeable.

Refers to a “Remote Printer”. Can be used on an IRC system or can refer to a RS-232C printer

This is an industry standard for serial communication between a host and a peripheral unit. It usually utilizes a D-Sub 9-pin connector,

Modular Jack RJ45 8-pin connector or USB connector and in Sharp systems depending on the number of RS-232 peripherals an optional

RS-232 board may be required.

This is a POS that has no control over IRC functionality. It only participates in an IRC system. It usually has the minimum memory to function as needed. The reporting, consolidation and preset data downloading will be done at the master.


Page 105 of 108

DOCUMENT

POS/Glossary

Sentinel

Service Reset

SICS

SIF

Slip

SRN

Standalone

Stacked Report

Sub-department

Tare Weight

Tax Percentage Rate

Tax Table

Term Totals (Periodic)

Sharp Electronics Corporation

This is a function that has a programmable limit as to the maximum amount of money to be kept in the drawer. When this amount is reached, an indicator will light in the display. This signals the operator or manager to make a “Paid Out” or “Drop” to decrease the amount of

“CASH” in the drawer.

This is a program reset.

Single Item Cash Sale: This is a function that allows a single key operation to ring in an amount to a department, add the tax if applicable, and open the drawer.

Single Item finalize: This is a function that allows one key, no matter when it is depressed in a transaction, to total out (FINALIZE) the sale.

This refers to a “Slip printer”. This is the printer used to print the information on the guest check, or “Slip.”

Sharp Retail Network: Basically the same as IRC. The two terms are interchangeable.

This unit will have the files needed to function independently. There is no IRC functionality.

The Stack Report printing function allows for multiple X/Z reports to be printed in sequence by a single request.

A sub-department is a PLU, without a preset price. If you enter a price, that price becomes the highest amount that can be entered,

(HALO). The sub- department price will be entered through the keyboard during the sale.

This is the weight of an empty container or item that will be used to hold goods that are being weighed to determine cost.

This rate is applied to whole dollar amounts.

This is a part of the memory programming used to calculate state and local taxes that apply to the sale of items. This is done by entering in the “Breakpoints” of the table established by the state, county, and / or city.

Some of the registers made by Sharp have the option in programming to have “Term” totals. This is a summary of the daily “Z” reports. They can be cleared at the end of the week (WEEKLY) or at the end of the month (MONTHLY).

Sharp Academy 4 OF 5

Page 106 of 108

DOCUMENT

POS/Glossary

Credit Card

Term Definition

Credit Card Authorization (CAT)

Also known as EFT (Electronic Funds Transfer) and EPAY (Electronic

Payment), Credit Card Authorization (CAT) involves processing and authorization of Credit Card, Debit Card, Check (w/o MICR), Gift Card and EBT (Electronic Benefits Transfer) transactions. Available processing and authorizations vary by ECR/POS model and Merchant

Service Provider.

Network Programming

Involves the Merchant Service Provider/Payment Processor set up information stored within the CAT, EFT or EPAY device.

Initialization

Batch Execution

Reports

Used to synchronize/initialize the CAT, EFT or EPAY device upon installation, after setting changes at the ECR/POS system and for unexplained occurrences when the CAT, EFT, or EPAY device ceases to function normally.

Depending on the type of network used for CAT, EFT or EPAY authorization (Host or Terminal Based), there are four (4) batch commands supported:

(1) Open Batch is required to process CAT, EFT or EPAY transactions and should be a part of open store procedures.

(2) Close Batch is used to settle the credit card transactions at the end of day.

(3) Clear Batch is used to erase all current batch transactions when batch settlement can not be achieved.

(4) Change Batch No. is used to change the existing batch number when replacement (loaner) units are installed and/ or when there is a conflict at the processor and network advises you to change the batch number.

Depending on the type of network used for CAT, EFT or EPAY authorization (Host or Terminal Based), there are four (4) different reports supported:

(1) Local Summary report is used to indicate the summary information pertaining to each applicable transaction processed.

(2) Local Inquiry report retrieves each record from CAT, EFT or

EPAY device in detail (ex: Date, time, etc.).

(3) Local Total report summarizes the CAT, EFT or EPAY device’s totalizers by the type of credit card.

(4) Batch Status report is used to determine the batch (Open or

Close) status at that specific time the report is initiated.


Page 107 of 108

COPYRIGHT© 2009 BY SHARP ELECTRONICS CORPORATION

All rights reserved.

Printed in the U.S.A.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the publisher.

Sharp ER-A440 Service manual

Participant Guide

ER-A Model

Electronic Cash Registers

TABLE OF CONTENTS

ER-A Model

Course Agenda

ER-A Model Electronic Cash Registers

ER-A Model Electronic Cash Registers

Product Introduction

Target Market Selling

Resources & Information

Master Reset

Service Mode Programming

PGM/PGM1/PGM2 Mode Programming

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

Participant Handout

P009.00

ER-A Model Electronic Cash Registers

Name Date

ER

Sharp

-

Sharp

A Model

ER-A Series Models

ER-A242 Target Market

ER-A242 Features

ER-A320 Target Markets

ER-A320 Features

ER-A330 Target Markets

ER-A330 Features

Features

ER-A440 Target Markets

ER-A440 Features

ER-A450T Target Markets

ER-A450T Features

Features

PA-DSS Compliancy

Resources

Conclusion

ER-A Model Documentation and Software/Utilities

ER-A Documentation Avaialabilty by Model

ER-A Software / Utility Avaialabilty by Model

DOCUMENTATION - varies by model

DEMO TEMPLATES - varies by model

ER-A Model Program Reset and Master Reset Overview

PROGRAM RESET and MASTER RESET

PROGRAM RESET and MASTER RESET by Model

INSTRUCTIONS FOR PROGRAM RESET and MASTER RESET

DOCUMENTATION - varies by model

DEMO TEMPLATES - varies by model

ER-A Model Mode Switch, Keys and Job Codes Overview

Mode Switch, Keys and Job Codes Overview

Mode Switch and Keys

’

Sample Job Codes - varies by model

DOCUMENTATION - varies by model

DEMO TEMPLATES - varies by model

ER-A Model SRV (Service) Mode Programming Overview

SRV (Service) Mode - varies by model.