Product Sheet

Vertical Comdial

®

DX-120 Business Communications System

Sophisticated Telecommunications Solution in a Flexible, Highly Scalable Package

The DX-120 Business Communications System is designed to give growing enterprises all the sophisticated communications features of big-company digital systems in an affordable, easy to use and highly scalable package. The DX-120 system includes desktop and cordless speakerphone endpoints, a reception console and a comprehensive feature set of nearly 200 functions previously available only on high-end PBXs. It supports both T1/ISDN-PRI and analog trunking, conferencing, powerful voicemail and auto-attendant options and remote configuration.

EXPANDS AS YOUR BUSINESS GROWS

The DX-120 system delivers enterprise-grade productivity without the complexity, cost and management responsibilities of a larger system. Its modular architecture and both analog and digital trunking (T1 and ISDN-PRI) enable small enterprises to get started today with a reliable digital communications solution with the assurance that it can be expanded to grow in step with the business. Administration is fast and easy with the modem options, which enable remote access and configuration of system parameters. Growing your communications system to keep pace with the success of your organization has never been so easy — or so affordable.

SHARPEN YOUR COMPETITIVE EDGE

The basic DX-120 system delivers nearly 200 powerful communications features right out of the box, giving your organization a jump start on the competition. A sampling includes:

Built-In Caller ID: The caller’s name and number are clearly displayed on both digital and

Caller ID-capable analog telephone sets, providing caller ID information regardless of extension type.

1

Direct Inward Dialing (DID): With T1 or ISDN

PRI trunking, the DX-120 supports up to 100

DID numbers for direct caller access to personnel, greetings such as directions or hours, mailboxes, hotlines, departments and fax.

Uniform Call Distribution (UCD): Allows extensions to be linked for call handling, enabling efficient utilization of your customer service resources. Incoming calls can be forwarded to the next available agent or on a per-group basis (sales, tech support, etc.) using Linear,

Distributed or All Ring modes.

“Meet-Me” Conferencing: In addition to supporting standard conference calling, the DX-

120 also supports eight “Meet-Me” conference bridges. All parties can dial directly into a conference call from the road or inside the office.

Tenant Service: By configuring tenant groups, one DX-120 system can be configured to serve multiple premises while meeting the specific customization requirements of each. Paired with its two Music-on-Hold sources, the DX-120 can serve multiple offices and meet the specific customization requirements of each.

Fax Detection: The DX-120 supports automatic fax detection with analog trunking, eliminating the expense of a separate fax line.

1 Requires Caller ID service from local telephone service provider.

Vertical Comdial

®

DX-120 Business Communications System

DX-120 Integrated Corporate Office TM Voicemail Keeps Your Business Running 24/7

Call Recording

Call Screening

Transfer Off-Premise

Pager Notification

Multilingual Prompts

Call Queuing

Caller ID Integration 1

PA Announcement

Voicemail Modem

Allows users to record up to 150 hours of active calls in real-time.

2

Asks the caller to say his/her name and then announces the call to the user.

Automatically transfers a caller to an off-premise location, reducing the number of missed calls.

Automatically pages users when they receive messages, reducing customer response time.

Facilitates communication with diverse customer groups.

2

Callers can hold for a busy extension, are told their position in queue, and given options to leave a voice mail message, speak to the operator or try another extension.

Caller ID information is communicated during playback, and may be used to dial-by-name.

Users can connect to an internal or overhead paging system.

Enables remote configuration and management of both the voicemail and DX-120 system.

2

Station Message Detail Recording (SMDR):

Track data for incoming and outgoing CO calls; connects to printer or serial interface.

Music-on-Hold: One internal music source is included in the DX-120 System. Two jacks are provided for external music inputs.

Public Address Interface: Connect the DX-120 to speakers or a horn — a perfect solution for warehouses and general paging needs.

Door/Gate Control Interface: Use your phone to operate a contact closure to open a door or gate, or ring a loud bell or other device.

OPTIONS THAT BOOST EFFICIENCY

To further enhance your organization’s productivity and efficiency, the DX-120 system includes a broad array of options.

T1 and ISDN-PRI trunking: The DX-120 supports

T1 and ISDN-PRI trunking as well as analog trunking to support up to a 40x80x8 configuration. T1/PRI trunking also enables Direct

Inward Dialing for up to 100 numbers. The DX-

120 also supports External Call Forwarding for

DID calls, assuring that users can always be reached.

all 88 extension ports are completely available for digital and analog port needs. Choose from two voicemail memory options — a flash memory module with 8 hours of message capacity; or a hard drive card with a full 150 hours of message capacity and a built-in modem that enables remote access and configuration of the DX-120 system, including voicemail.

Automated Attendant Module: This dedicated module handles incoming calls when a live attendant is unavailable. It’s quickly and easily customizable to direct callers to the appropriate extension or department.

Modem Module: The DX-120 Modem Module enables remote access and configuration of system parameters, virtually eliminating response time and service costs.

2

Expansion Boards: Need more capacity? Add a T1 or PRI Card, a 4-port CO Line Module, an 8-port or 16-port Digital Station Module, a 4-port Analog

Station Module or a Modem Module to meet your requirements.

Expansion Cabinet: An optional expansion cabinet can be connected to the base cabinet to provide capacities up to 40x80x8.

Corporate Office™ Voicemail Module: The DX-120 digital voice processing card provides fully integrated voice messaging — including automated attendant and call recording. In addition, the DX-120 does not require any communication system extension ports, which means

ENDPOINTS THAT ENHANCE PRODUCTIVITY

The DX-120 system includes a family of ergonomic, sleek endpoints that meet an extremely broad range of requirements: the full-featured Edge 120 Executive Speakerphone with 30 programmable buttons, the full-featured

2 Supported on the 7270C Corporate Office Voicemail Module.

Base System

Maximum Capacity (2 KSUs)

System Capacity Range

CO Lines Digital Stations Analog Stations

4

40

8

80

4

8

Edge 120 Cordless Speakerphone and the Edge

120 Direct Station Selection (DSS) Console with

64 LED-illuminated programmable buttons for enterprises needing a live attendant.

Edge 120 Executive Speakerphone

This sleek, ultramodern endpoint puts you in control of your business communications.

You get nearly 200 time-saving calling features, including:

Interactive LCD: Displays critical information, including Caller ID, call status and message waiting status. Three softkeys below the LCD screen allow you to select from a displayed menu of calling and configuration options.

30 Button Programmability: The 30 red/green dual-color LED buttons can be programmed to do customized tasks that meet your personal needs. For example, you can program a button to dial favorite extensions, access speed-dial numbers, page a colleague, park a call, or let you take a breather with “Do Not Disturb” mode and much more — all with a single push. You can also program a button to function as a Call Key, which will provide status for a pool of CO lines, to aid in multiple call handling.

Busy Off Hook Voice Announce: The DX-120 can make sure that important calls get through by making an announcement over the speakerphone — even if you’re already on another call.

Connections, Connections: A headset jack makes life easier for professionals who depend on constant communication. you can! Customer satisfaction soars with the

2.4 GHz Edge 120 Cordless Speakerphone because attendants, warehouse and production personnel, roving employees, technical support professionals and retail representatives can freely move about a warehouse or an office to check files, confirm inventory or report on project status while keeping the caller on the line. Features include six programmable keys and one base station can support two cordless phones. With the Edge

120 Cordless, your personnel can respond to issues with a level of efficiency that will differentiate your business from the competition.

Edge 120 Direct Station Selection (DSS) Console nectivity to system endpoints.

Key Service Unit (KSU)

For offices that require a live receptionist, the sleek Edge 120 Console expands the designated attendant’s extension with 64 additional red/green dual-color

LED buttons for con-

The DX-120 KSU accepts T1, ISDN-

PRI and analog trunking cards. The modular design of the Cabinet enables you to increase the capacity of your phone system quickly and easily by adding expansion boards and/or adding a second cabinet allowing a maximum capacity of 40x80x8.

Edge 120 Cordless Speakerphone

How much would your everyday efficiency be enhanced if you could freely carry a full-featured speakerphone throughout the office, plant or facility? Now

SPECIFY WITH CONFIDENCE

The DX-120 supports your growing business with a communications solution that is fullfeatured, yet easy to use. Think of the DX-120

Business Communications System as a critical interface with customers and an asset to drive revenue, increase customer service and reduce operating costs. The DX-120 is designed to provide your organization with the power of

Vertical Comdial

®

DX-120 Business Communications System

a big business system in an affordable and extremely reliable package.

ABOUT VERTICAL COMMUNICATIONS, INC.

Vertical Communications, Inc. is a leading

The DX-120 system is designed to facilitate provider of next-generation IP-based voice and migration from the popular DX-80 system. The data and digital communications systems for

DX-120 KSU supports your installed DX-80 business. Vertical combines voice and data endpoints and the DX-80 KSU supports the technologies with business process undernew, ultra modern Edge 120 endpoints. In standing to deliver integrated IP-PBX and appliaddition, DX-80 circuit cards will fit and cation solutions that enhance customer service function in the DX-120 KSU.

and business productivity. Vertical’s customers are leading companies of all sizes — from small

Vertical has established a track record of to large and distributed — and include providing the world’s leading business

CVS/pharmacy ® , Staples and Apria Healthcare.

organizations with powerful communications

Vertical is headquartered in Cambridge, Mass.

solutions that improve efficiency and provide and delivers its solutions through a worldwide managers with new information and metrics to network of systems integrators, resellers and increase productivity and profitability. We’re distributors.

eager to show you how the DX-120 can

For more information about the DX-120 enhance the productivity of your employees

Business Communications System please conand the service experience you provide to your tact us at 800-266-3425. For other Vertical customers.

solutions, please contact us at 800-914-9985 or visit our Website at www.vertical.com.

One Memorial Drive, Cambridge, MA 02142 www.vertical.com

800-914-9985

0301-0004-0906

©2006 Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of

Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Comdial and Vertical Networks are registered trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders. Printed in the USA.

Vertical Comdial

®

DX-120

Business Communications System

EDGE 120 EXECUTIVE SPEAKERPHONE

2.5 mm

Headset Jack

30 User-Programmable

Feature/Resource

Buttons

Speaker

Volume

SPK: Select

Speakerphone or Handset

Hold: Place and Retrieve

Calls on Hold aUg 23 wEd 2:06

E X T 1 0 1

Standard 12-Key

Dial Pad

Mute

Interactive 2-Row,

16-Column LCD Display

3 Interactive Buttons:

Use to Select Dynamic

Displayed Features

Status Lamp: w Headset/Speakerphone in Use w Forward Mode w Message Waiting w Mute Mode w CO Ringing w ICM Ringing

Feature: Use to Access System

“Feature” Codes

Flash: Use to Generate a

Hook-Switch Signal

Transfer: Use to Transfer

Calls

Conference: Set up and

Control Conferences

EDGE 120 CORDLESS SPEAKERPHONE

Ear Speaker

Volume

Interactive Liquid Crystal Display

2.5 mm Headset Jack

Transfer

Talk/End Programming

Standard 12-Key Dial Pad

Handset Charging Cradle

Speakerphone On/Off

3 Soft Keys for LCD prompts

6 Backlit User-Programmable Buttons

Hold

Function Select/Start Programming

Microphone

Vertical Comdial

®

DX-120 Communications System Features

K ey ea ur s

Account Code: Verified, Forced/Unforced

Alarm Clock: Extension, System

Alpha-Numeric Display (Super Twist)

Alternate Line ID (with T1/PRI)

Attendant

Attendant Administration

Attendant/Extension Console

Automated Attendant (Optional; includes

Alternate Ringing Mode)

Automatic Redial

Automatic Hold

Automatic CO Line/Intercom Selection

(Programmable)

Automatic Ring Mode Operation

Barge In (Part of Intrusion)

Background Music

(Two Channels Standard Music on Hold)

Battery Back Up (Memory; System via optional

3rd party UPS)

Busy Ring Allow/Deny

Call Back (CO Lines/Extension)

Call Duration Timer

Call Forward — CO Line Predefined

Call Forward — Extension — Busy

Call Forward — Extension — Direct

Call Forward — Extension — No Answer

Call Forward — Extension — Follow From

Call Forward — Extension — Follow To

Call Forward — Extension — External

Call Forward — Ext. Predefined — Wrong No.

Call Forward — Ext. Predefined — No Answer

Call Forward — Ext. Predefined — Busy

Caller ID (Standard on All Lines; Telephone

Company Caller ID Service Required)

Caller ID — Call Table (100-System)

Caller ID to Analog Ports

Call Key

Call Operator/Attendant (Programmable Code)

Call Park (Easy per Extension Operation)

Call Park Answer

Call Pick Up — Direct, Group

Camp On — Extension

Class Of Service — CO Line

Class Of Service — Extension

CO Line Alternate Route

CO Line Guard Time

CO Line Group (Pooled Access)

CO Line Loop Supervision (Call Abandon)

CO Line Name Programming (7-Character)

CO Line Programming Copy

CO Line Queuing (CO Line Call Back)

CO Line Ringing Mode (Day, Eve)

CO Line Signaling (Tone/Pulse)

CO Line Assignment (Complete Flexibility)

CO Line Receive Assignment (Allows answering ability while restricting outgoing access)

CO Line Ring Assignment

CO Line Type Assignment (PBX, CO, Device Port)

Conference — Supervised, Unsupervised

Conference — Forced Release

Conference — Private Connection

Database Programming via Key Telephone

Database Programming via Windows PC-DBA

Daylight Savings Time

Dial Pad Confirmation Tone

Direct Inward Dialing (DID) (with T1/PRI) (Day, Alt,

Eve)

Direct Inward System Access (DISA)

(Optional with AAM)

Direct Station Selection/Busy Lamp Field

Discriminating Ringing (Internal/External Call

Specific)

Distinctive Ringing — CO Line, Extension

Do Not Disturb

Do Not Disturb — One Time

Do Not Disturb — Override

DTMF Receivers (One per Analog Port)

End to End Signaling

Enhanced Lettering Scheme

Extension Feature Status Check

Extension Groups (Paging, Pick Up)

Extension Password

Extension Programming Copy

Extension Swapping

Extension User Name (7 Character)

External Music Source (2 Standard)

External Paging

Fax Detection with Automatic Transfer (Every 4th

Line)

Feature Button Disable

Feature Code List

Flash

Flexible Feature Button Inquiry

Flexible Extension Numbering Plan

Flexible Feature Button Programming

Flexible System Numbering Plan

Forced Intercom Call Forward

Forced Intercom Tone Ring

Forced Release

Headset Jack

Headset Mode

Hold Abandon

Holding Call Answer/Select

Hold — Common (System)

Hold — Exclusive

Hold Reminder

Hold Key Lamp (Edge 120)

Hot Key

Hot Line

Hour Mode Selection

Hunt Groups (via UCD-Linear)

I-Hold Indication

I-Use Indication

Intercom Key

Intercom Mode Selection

Intercom Non Blocking

Intrusion — Extension/CO Line

Last Number Redial

Liquid Crystal Display (LCD)

LCD Interactive Buttons

Loud Bell Control (Gate/EP/LBC)

Meet Me Conference

Meet Me Page

Memo Pad

Message — Status Text

Message — Extension Text Messaging

Message Waiting

Monitor — Extension via Monitor COS

Music On Hold (Two Input Sources)

Mute

Muted Ringing

Name In Display

Night Service Activate

On Hook Dialing

Page Allow/Deny

Paging

Pause Insertion

PBX Compatibility

PC Database Administration

Phone Lock/Unlock

Privacy

Privacy Release

Private Line

Pulse to DTMF Conversion

Recall

Release Key

Reminder Tones

Remote Programming via Windows ® PC-DBA

Ringing Line Priority

Room Status (Hotel Feature)

Saved Number Redial

Single Line Telephone/Analog Device Support

Single Line Telephone CO Line Flash

Single Line Telephone Hotline

Speed Dial — 1000 Number Capacity

• Extension: 50 Possible Per Ext. (1000 Max.)

• System: 200 At Default (1000 Max. Possible)

Station Message Detail Recording (SMDR)

System Time/Date

T1 Maintenance

Tenant Groups (3)

Toll Restriction

Tone/Inter-Digit Duration Selection

Transfer

Transfer and Answer Call

Universal Call Distribution

• 24 Groups

• Linear/All Ring/Distributed

UCD Agent Log Off/Log On

UCD Overflow (2 announcements possible)

UCD Reroute Destination

UCD Voice Announce Group

User Name Programming

Virtual Number

Voice Announce: Hands-free Reply

Voice Announce: Busy Ext. Hands-Free

Reply (OHVA)

Volume Control

Warning Time

Warning Tone

C or es s C ne ct viit y

Cordless Full-Featured Speakerphone Endpoint

Base Station

• 2 Endpoint Capacity per Base Station

• 2 Base Station Capacity per DX-120 System

• Base Station Power Derived from KSU

Endpoint charging cradle

C or ra te Offffiic e™ oiic ma tiio all))

Answering Machine Emulation

Call Blocking/Caller ID Integration

Call Queuing

Call Recording

Call Screening

Cascading Message Delivery

Customizable System Prompts

Dial-by-Name

Distribution List/Group Boxes

Flash and Hard Drive Versions

Integrated Auto-Attendant

Interview/Question/Order Entry

Message Waiting Update through the Backplane

Multilingual Capability (7270C only)

On-Board Modem (7270C only)

Pager Notification

Scheduled Greetings

Skip Greeting Message

User Outbound Calling

Time/Day Announcements (Day, Lunch, Evening)

Time Synchronization with the DX-80

Transfer Off Premise

One Memorial Drive, Cambridge, MA 02142 www.vertical.com

800-914-9985