HP 425 - Notebook PC User guide

LASERJET PRO 400 MFP

User Guide

M425

HP LaserJet Pro 400 MFP M425 Series

User Guide

Copyright and License

© 2012 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 4/2012

Part number: CF286-90909

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Open Group.

Table of contents

1 Product introduction ......................................................................................................... 1

Product views .......................................................................................................................... 2

Product front view ..................................................................................................... 2

Product back view ..................................................................................................... 3

Serial number and model number location ................................................................... 3

Control panel layout .................................................................................................. 4

Control-panel Home screen ........................................................................................ 4

Print product reports ................................................................................................................. 6

Printer sharing disclaimer .......................................................................................................... 7

2 Paper tray ........................................................................................................................ 9

Supported paper sizes ............................................................................................................ 10

Supported paper types ........................................................................................................... 12

Load the input trays ................................................................................................................ 13

Load Tray 1 ............................................................................................................ 13

Load Tray 2 ............................................................................................................ 14

Load optional Tray 3 ............................................................................................... 16

3 Print ............................................................................................................................... 19

Supported printer drivers (Windows) ........................................................................................ 20

Change print-job settings (Windows) ........................................................................................ 22

Priority for changing print-job settings ........................................................................ 22

Change the settings for all print jobs until the software program is closed ....................... 22

Change the default settings for all print jobs ............................................................... 22

Change the product configuration settings .................................................................. 23

Change print-job settings (Mac OS X) ....................................................................................... 24

Priority for changing print-job settings ........................................................................ 24

Change the settings for all print jobs until the software program is closed ....................... 24

Change the default settings for all print jobs ............................................................... 24

Change the product configuration settings .................................................................. 24

Print tasks for Windows .......................................................................................................... 26

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Use a printing shortcut (Windows) ............................................................................. 26

Create a printing shortcut (Windows) ........................................................................ 27

Automatically print on both sides with Windows ......................................................... 29

Manually print on both sides with Windows ............................................................... 30

Print multiple pages per sheet with Windows .............................................................. 32

Select the page orientation (Windows) ...................................................................... 34

Select the paper type (Windows) .............................................................................. 35

Print the first or last page on different paper (Windows) ............................................... 36

Scale a document to fit page size (Windows) ............................................................. 38

Create a booklet (Windows) ..................................................................................... 39

Print tasks for Mac OS X ......................................................................................................... 41

Use a printing preset (Mac OS X) .............................................................................. 41

Create a printing preset (Mac OS X) ......................................................................... 41

Automatically print on both sides (Mac OS X) ............................................................. 41

Manually print on both sides (Mac OS X) ................................................................... 41

Print multiple pages on one sheet of paper (Mac OS X) ............................................... 42

Select the page orientation (Mac OS X) ..................................................................... 43

Select the paper type (Mac OS X) ............................................................................. 43

Print a cover page (Mac OS X) ................................................................................. 43

Scale a document to fit page size (Mac OS X) ............................................................ 43

Create a booklet (Mac OS X) ................................................................................... 44

Additional print tasks (Windows) ............................................................................................. 45

Cancel a print job (Windows) ................................................................................... 45

Select the paper size (Windows) ............................................................................... 45

Select a custom paper size (Windows) ...................................................................... 45

Print watermarks (Windows) ..................................................................................... 46

Additional print tasks (Mac OS X) ............................................................................................ 47

Cancel a print job (Mac OS X) ................................................................................. 47

Select the paper size (Mac OS X) .............................................................................. 47

Select a custom paper size (Mac OS X) ..................................................................... 47

Print watermarks (Mac OS X) .................................................................................... 47

Create archival-quality prints ................................................................................................... 49

Use HP ePrint ......................................................................................................................... 50

Use AirPrint ........................................................................................................................... 51

Walk-up USB printing ............................................................................................................. 52

4 Copy .............................................................................................................................. 53

Make a single copy ................................................................................................................ 54

Make multiple copies .............................................................................................................. 55

Copy a multiple-page original ................................................................................................. 56

Collate a copy job ................................................................................................................. 57

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Copy on both sides (duplex) .................................................................................................... 58

Reduce or enlarge a copy ....................................................................................................... 59

Copy identification cards ........................................................................................................ 60

Optimize copy quality ............................................................................................................ 61

Adjust the lightness or darkness for copies ................................................................................ 62

Copy in draft mode ................................................................................................................ 63

Set the paper size and type for copying on special paper ........................................................... 64

Set new default copy settings ................................................................................................... 65

Restore copy default settings .................................................................................................... 66

5 Scan ............................................................................................................................... 67

Scan by using the HP Scan software (Windows) ........................................................................ 68

Scan by using the HP Scan software (Mac OS X) ....................................................................... 69

Scan to a USB flash drive ........................................................................................................ 70

Set up scan to network folder and scan to email features ............................................................ 71

Scan to a network folder ......................................................................................................... 72

Scan to email ........................................................................................................................ 73

Scan by using other software ................................................................................................... 74

Scan from a TWAIN-compliant program .................................................................... 74

Scan from a WIA-compliant program ........................................................................ 74

Scan by using optical character recognition (OCR) software ......................................... 74

6 Fax ................................................................................................................................ 75

Connect fax to a telephone line ............................................................................................... 76

Set up fax with a telephone answering machine ........................................................................ 76

Set up fax with an extension phone .......................................................................................... 76

Setup for stand-alone fax ........................................................................................................ 76

Configure the fax time, date, and header .................................................................................. 77

Use the control panel ............................................................................................... 77

Use the HP Fax Setup Wizard .................................................................................. 77

Use special characters in fax headers ....................................................................................... 77

Use the phone book ............................................................................................................... 78

Use the control panel to create and edit the fax phone book ........................................ 78

Delete phone book entries ........................................................................................ 78

Create and edit speed-dial entries ............................................................................. 79

Delete speed-dial entries .......................................................................................... 80

Create and edit group-dial entries ............................................................................. 80

Delete group-dial entries .......................................................................................... 80

Configure send fax settings ..................................................................................................... 82

Set special dialing symbols and options ..................................................................... 82

Set a dialing prefix ................................................................................... 82

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Set the dial tone detection ........................................................................................ 82

Tone dial or pulse dial .............................................................................. 83

Set autoredial and the time between redials ............................................................... 83

Set light/dark and resolution .................................................................................... 84

Set the default light/dark (contrast) setting ................................................... 84

Set resolution settings ................................................................................ 84

Set billing codes ..................................................................................................... 85

Configure receive fax settings .................................................................................................. 87

Set fax forwarding .................................................................................................. 87

Set the answer mode ............................................................................................... 87

Block or unblock fax numbers ................................................................................... 88

Set the number of rings-to-answer .............................................................................. 88

Set distinctive ring ................................................................................................... 89

Set notification for new fax received to computer ........................................................ 90

Use autoreduction for incoming faxes ........................................................................ 90

Set fax reprint settings .............................................................................................. 90

Set the fax sounds volume ........................................................................................ 90

Set the alarm volume, phone-line volume, and ring volume ............................ 91

Set stamp-received faxes .......................................................................................... 91

Set the private receive feature ................................................................................... 91

Set fax polling ....................................................................................................................... 92

Use fax ................................................................................................................................. 93

Supported fax programs .......................................................................................... 93

Cancel a fax .......................................................................................................... 93

Cancel the current fax ............................................................................... 93

Cancel a pending fax job ......................................................................... 93

Delete faxes from memory ........................................................................................ 93

Use fax on a DSL, PBX, or ISDN system ..................................................................... 94

DSL ........................................................................................................ 94

PBX ........................................................................................................ 94

ISDN ...................................................................................................... 94

Use fax on a VoIP service ......................................................................................... 95

Fax memory contents are retained when there is a loss of power .................................. 95

Security issues when connecting internal networks to public phone lines ......................... 95

Fax from the flatbed scanner .................................................................................... 96

Fax from the document feeder ................................................................................... 97

Use speed dials and group-dial entries ...................................................................... 98

Send a fax from the software .................................................................................... 98

Send a fax by dialing from a telephone connected to the fax line ................................ 100

Send a fax with confirmation .................................................................................. 100

Schedule a fax to be sent later ................................................................................ 100

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Send a fax combining an electronic and paper document .......................................... 101

Use access codes, credit cards, or calling cards ....................................................... 101

Send faxes internationally ....................................................................... 101

Print a fax ............................................................................................................ 102

Reprint a fax ......................................................................................................... 103

Automatically print on both sides of received faxes ................................................... 104

Receive faxes when fax tones are audible on the phone line ....................................... 104

Receive faxes to a computer ................................................................................... 104

Print a stored fax when the private receive feature is on .............................. 104

Solve fax problems ............................................................................................................... 105

Fax troubleshooting checklist .................................................................................. 105

Fax trace report .................................................................................................... 107

Fax error report printing ......................................................................................... 107

Print all fax reports ................................................................................. 107

Print individual fax reports ....................................................................... 107

Set the fax error report ............................................................................ 108

Set the fax-error-correction mode ............................................................................. 108

Change the fax speed ........................................................................................... 108

Fax error messages ............................................................................................... 109

Solve problems sending faxes ................................................................................. 114

An error message displays on the control panel ......................................... 115

The Communication error. message appears .............................. 115

No dial tone. .......................................................................... 115

The Fax is busy. message appears ............................................ 116

The No fax answer. message appears ....................................... 116

Document feeder paper jam ..................................................... 117

The Fax storage is full. message appears ................................... 117

Scanner error ......................................................................... 117

The control panel displays a Ready message with no attempt to send the fax . 118

The control panel displays the message "Storing page 1" and does not progress beyond that message ................................................................. 118

Faxes can be received, but not sent .......................................................... 118

Product is password protected ................................................................. 119

Unable to use fax functions from the control panel ...................................... 119

Unable to use speed dials ....................................................................... 119

Unable to use group dials ....................................................................... 119

Receive a recorded error message from the phone company when trying to send a fax ............................................................................................. 120

Unable to send a fax when a phone is connected to the product .................. 120

Solve problems receiving faxes ............................................................................... 120

The fax does not respond ........................................................................ 121

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The fax has a dedicated phone line ........................................... 121

An answering machine is connected to the product ..................... 121

A telephone handset is connected to the product ......................... 122

The Answer Mode setting is set to the Manual setting ................... 122

Voice mail is available on the fax line ........................................ 122

The product is connected to a DSL phone service ........................ 123

The product uses a fax over IP or VoIP phone service ................... 123

An error message displays on the control panel ......................................... 123

The No fax detected. message appears ..................................... 123

The Communication error. message appears .............................. 124

The Fax storage is full. message appears ................................... 124

The Fax is busy. message appears ............................................ 125

A fax is received but does not print .......................................................... 125

The Private Receive feature is on ............................................... 125

Sender receives a busy signal .................................................................. 125

A handset is connected to the product ........................................ 125

A phone line splitter is being used ............................................. 126

No dial tone .......................................................................................... 126

Cannot send or receive a fax on a PBX line ............................................... 126

Solve general fax problems .................................................................................... 126

Faxes are sending slowly ........................................................................ 126

Fax quality is poor ................................................................................. 127

Fax cuts off or prints on two pages ........................................................... 128

7 Manage and maintain .................................................................................................. 129

Use the HP Reconfiguration Utility to change the product connection .......................................... 130

Set up HP Wireless Direct Printing .......................................................................................... 131

Use HP Web Services applications ......................................................................................... 132

Configure IP network settings ................................................................................................. 133

View or change network settings ............................................................................. 133

Manually configure IPv4 TCP/IP parameters from the control panel ............................. 133

Rename the product on a network ........................................................................... 133

Link speed and duplex settings ................................................................................ 135

HP Device Toolbox (Windows) .............................................................................................. 136

HP Utility for Mac OS X ........................................................................................................ 138

Open the HP Utility ............................................................................................... 138

HP Utility features .................................................................................................. 138

HP Web Jetadmin ................................................................................................................ 139

Product security features ........................................................................................................ 140

Lock the product .................................................................................................... 140

Set or change the product password ........................................................................ 140

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Economy settings ................................................................................................................. 141

Print with EconoMode ............................................................................................ 141

Set the sleep delay ................................................................................................ 141

Set the Auto Power Down delay .............................................................................. 141

Print when a toner cartridge is at estimated end of life .............................................................. 143

Enable or disable the At Very Low settings ............................................................... 143

Store and recycle supplies ..................................................................................................... 145

Recycle supplies .................................................................................................... 145

Toner cartridge storage .......................................................................................... 145

Replacement instructions ....................................................................................................... 146

Change the toner cartridge .................................................................................... 146

Memory .............................................................................................................................. 148

Update the firmware ............................................................................................................. 149

Manually update the firmware ................................................................................ 149

Set the product to automatically update the firmware ................................................. 149

8 Solve problems ............................................................................................................. 151

Solve problems checklist ....................................................................................................... 152

Step 1: Make sure that the product is set up correctly ................................................ 152

Step 2: Check the cabling or wireless connection ...................................................... 152

Step 3: Check the control panel for error messages ................................................... 153

Step 4: Check the paper ........................................................................................ 153

Step 5: Check the software ..................................................................................... 153

Step 6: Test print functionality ................................................................................. 153

Step 7: Test copy functionality ................................................................................ 153

Step 8: Check the toner cartridge ............................................................................ 153

Step 9: Try sending a print job from a computer ....................................................... 154

Step 10: Verify that the product is on the network ..................................................... 154

Restore the factory-set defaults ............................................................................................... 155

Control panel help system ..................................................................................................... 156

Interpret control panel messages ............................................................................................ 157

Control panel message types .................................................................................. 157

Control panel messages ......................................................................................... 157

49 Error, Turn off then on ........................................................................ 157

50.x Fuser Error ..................................................................................... 157

51.XX Error ........................................................................................... 158

54.XX Error ........................................................................................... 158

55.X Error ............................................................................................. 158

57 Fan Error, Turn off then on .................................................................. 158

59.X Error ............................................................................................. 159

79 Error Turn off then on ......................................................................... 159

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79 Service error ..................................................................................... 159

Black cartridge low ................................................................................ 160

Black cartridge very low ......................................................................... 160

Cleaning ............................................................................................... 160

Device error, press OK ........................................................................... 160

Door open ............................................................................................. 161

Genuine HP supply installed .................................................................... 161

Incompatible black ................................................................................. 161

Install black cartridge ............................................................................. 161

Invalid driver Press [OK] ......................................................................... 161

Jam in Tray 1, Clear jam and then press OK ............................................. 162

Load Tray 1 <TYPE> <SIZE>, Press OK to use available media .................... 162

Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ...................... 162

Load tray <X> Press [OK] for available media ........................................... 162

Load tray <X> <TYPE> <SIZE> ................................................................. 162

Manual Duplex Load Tray 1, Press OK ..................................................... 163

Manual feed <SIZE> <TYPE>, Press OK to use available media ................... 163

Memory is low. Press OK. ....................................................................... 163

Misprint, Press OK ................................................................................. 163

Print failure, press OK. If error repeats, turn off then on. .............................. 164

Rear door open ..................................................................................... 164

Remove shipping material from toner cartridge .......................................... 164

Replace black cartridge .......................................................................... 164

Unexpected size in tray <X> Load <size> Press [OK] .................................. 164

Unsupported black cartridge Press [OK] to continue ................................... 165

Used black cartridge is installed Press [OK] to continue .............................. 165

Paper feeds incorrectly or becomes jammed ............................................................................ 166

The product does not pick up paper ........................................................................ 166

The product picks up multiple sheets of paper ........................................................... 166

Prevent paper jams ................................................................................................ 166

Clear jams .......................................................................................................................... 167

Jam locations ........................................................................................................ 167

Clear jams from the document feeder ...................................................................... 168

Clear a jam in Tray 1 ............................................................................................ 169

Clear a jam in Tray 2 ............................................................................................ 171

Clear a jam in optional Tray 3 ................................................................................ 173

Clear jams from the output bin ................................................................................ 174

Clear a jam in the duplexer area ............................................................................ 174

Clear a jam in the fuser area .................................................................................. 175

Improve print quality ............................................................................................................. 177

Check the paper type setting (Windows) .................................................................. 177

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Check the paper type setting (Mac OS X) ................................................................. 177

Check toner cartridge status ................................................................................... 178

Print the supplies status page ................................................................... 178

Check the supplies status ......................................................................... 178

Print a cleaning page ............................................................................................ 178

Inspect the toner cartridge for damage .................................................................... 179

Check the paper and printing environment ............................................................... 180

Use paper that meets HP specifications ..................................................... 180

Check the product environment ................................................................ 180

Check print job settings .......................................................................................... 180

Check the EconoMode setting .................................................................. 180

Use the print driver that best meets your printing needs .............................................. 181

Solve copy quality problems .................................................................................................. 182

Check the scanner glass for dirt and smudges ........................................................... 182

Check the paper settings ........................................................................................ 183

Optimize for text or pictures ................................................................................... 183

Edge-to-edge copying ............................................................................................ 184

Clean the pickup rollers and separation pad in the document feeder ........................... 184

Solve scan quality problems .................................................................................................. 186

Check the scanner glass for dirt and smudges ........................................................... 186

Check the resolution settings ................................................................................... 187

Check the color settings ......................................................................................... 187

Optimize for text or pictures ................................................................................... 187

Clean the pickup rollers and separation pad in the document feeder ........................... 188

Solve scan to email problems ................................................................................................ 190

Cannot connect to the email server .......................................................................... 190

The email failed .................................................................................................... 190

Unable to scan ..................................................................................................... 190

Solve scan to network folder problems .................................................................................... 191

The scan failed ..................................................................................................... 191

Solve fax quality problems .................................................................................................... 192

Check the scanner glass for dirt and smudges ........................................................... 192

Check the send-fax resolution setting ....................................................................... 193

Optimize for text or pictures ................................................................................... 193

Check the error correction setting ............................................................................ 194

Send to a different fax machine .............................................................................. 194

Clean the pickup rollers and separation pad in the document feeder ........................... 194

Check the fit-to-page setting .................................................................................... 195

Check the sender's fax machine .............................................................................. 195

Perform a fax diagnostic test ................................................................................... 196

The product does not print or it prints slowly ............................................................................ 197

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The product does not print ...................................................................................... 197

The product prints slowly ........................................................................................ 198

Solve walk-up USB printing problems ...................................................................................... 199

The USB Flash Drive menu does not open when you insert the USB accessory ............... 199

The file does not print from the USB storage accessory ............................................... 199

The file that you want to print is not listed in the USB Flash Drive menu ........................ 200

Solve direct connection problems ........................................................................................... 201

Solve wired network problems ............................................................................................... 202

Poor physical connection ....................................................................................... 202

The computer is using the incorrect IP address for the product ..................................... 202

The computer is unable to communicate with the product ........................................... 203

The product is using incorrect link and duplex settings for the network ......................... 203

New software programs might be causing compatibility problems .............................. 203

The computer or workstation might be set up incorrectly ............................................. 203

The product is disabled, or other network settings are incorrect ................................... 203

Solve wireless network problems ............................................................................................ 204

Wireless connectivity checklist ................................................................................ 204

The product does not print after the wireless configuration completes ........................... 204

The product does not print, and the computer has a third-party firewall installed ........... 205

The wireless connection does not work after moving the wireless router or product ........ 205

Cannot connect more computers to the wireless product ............................................. 205

The wireless product loses communication when connected to a VPN .......................... 205

The network does not appear in the wireless networks list .......................................... 205

The wireless network is not functioning ..................................................................... 206

Perform a wireless network diagnostic test ................................................................ 206

Reduce interference on a wireless network ............................................................... 207

Solve product software problems with Windows ...................................................................... 208

A print driver for the product is not visible in the Printer folder .................................... 208

An error message was displayed during the software installation ................................ 208

The product is in Ready mode, but nothing prints ...................................................... 208

Solve product software problems with Mac OS X ..................................................................... 210

The print driver is not listed in the Print & Fax or Print & Scan list ................................. 210

The product name does not appear in the product list in the Print & Fax or Print & Scan list ....................................................................................................................... 210

The print driver does not automatically set up the selected product in the Print & Fax or

Print & Scan list ..................................................................................................... 210

A print job was not sent to the product that you wanted ............................................. 211

When connected with a USB cable, the product does not appear in the Print & Fax or

Print & Scan list after the driver is selected. ............................................................... 211

You are using a generic print driver when using a USB connection ............................. 211

Remove software (Windows) ................................................................................................. 212

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Remove software (Mac OS X) ................................................................................................ 213

9 Supplies and accessories .............................................................................................. 215

Order parts, accessories, and supplies ................................................................................... 216

HP policy on non-HP supplies ................................................................................................ 216

HP anticounterfeit Web site ................................................................................................... 216

Index ............................................................................................................................... 217

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1 Product introduction

●

Product views

●

Print product reports

●

Printer sharing disclaimer

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Product views

Product front view

1

4

5

2

3

8

9

6

7

Document feeder

Dual-head scanner

Output bin

Walk-up USB port

Power button

Tray 2

Tray 1

Front door release button

Color touchscreen control panel

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Product back view

6

7

4

5

1

2

3

Rear jam-access door latch

Straight-through paper path door

Hi-Speed USB 2.0 port

Network port

Fax and telephone ports

Power connection

Slot for a cable-type security lock

Serial number and model number location

The serial number and product model number label is on the back of the product.

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Control panel layout

1

2

5

6

3

4

7

8

9

10

Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network (HP LaserJet Pro 400 MFP M425dw only).

Touchscreen display

Attention light: indicates a problem with the product

Ready light: indicates the product is ready

Help button and light: provides access to the control panel help system

Right arrow button and light: moves the cursor to the right or moves the display image to the next screen

NOTE: This button illuminates only when the current screen can use this feature.

Cancel button and light: clears settings, cancels the current job or exits the current screen

NOTE: This button illuminates only when the current screen can use this feature.

Back button and light: returns to the previous screen

NOTE: This button illuminates only when the current screen can use this feature.

Left arrow button and light: moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.

Home button and light: provides access to the Home screen

Control-panel Home screen

The Home screen provides access to the product features, and it indicates the product status.

4 Chapter 1 Product introduction ENWW

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

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2

3

1

4

5

6

7

8

9

10

11

12

Web Services button: provides quick access to HP Web Services features, including HP ePrint

HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.

Setup button: provides access to the main menus

Wireless button: provides access to the Wireless Menu and wireless status information (HP LaserJet Pro 400

MFP M425dw model only)

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

Network button: provides access to network settings and information. From the network settings screen, you can print the Network Summary page.

Information button: provides product status information. From the status summary screen, you can print the

Configuration Report page.

Supplies button: provides information about supplies status. From the supplies summary screen, you can print the Supplies Status page.

Fax button: provides access to the Fax feature

Apps button: provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com

Product status

Scan button: provides access to the scan feature

Copy button: provides access to the copy feature

USB button: provides access to the USB Flash Drive menu

Product views 5

Print product reports

Product reports reside within the product memory. These pages help diagnose and solve problems with the product.

NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server.

From the Reports menu, you can print several informative pages about the product.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Reports button.

3.

Touch the name of the report that you want to print.

Menu item

Demo Page

Menu Structure

Configuration Report

Supplies Status

Network Summary

Usage Page

PCL Font List

PS Font List

PCL6 Font List

Service Page

Description

Prints a page that demonstrates print quality

Prints a map of the control panel-menu layout. The active settings for each menu are listed.

Prints a list of all the product settings. Includes network information when the product is connected to a network.

Prints the status for each toner cartridge, including the following information:

● Estimated percentage of cartridge life remaining

● Approximate pages remaining

● Part numbers for HP toner cartridges

● Number of pages printed

Prints a list of all product network settings

Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or mispicked in the product, monochrome (black and white) or color pages; and reports the page count

Prints a list of all the PCL fonts that are installed

Prints a list of all the PostScript (PS) fonts that are installed

Prints a list of all the PCL6 fonts that are installed

Prints the service report

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Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com

.

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2 Paper tray

●

Supported paper sizes

●

Supported paper types

●

Load the input trays

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Supported paper sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best results, select the correct paper size and type in the print driver before printing.

Table 2-1 Supported paper and print media sizes

Size and dimensions Tray 1 Tray 2 Optional 500sheet Tray 3

Duplexer

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

A4

210 x 297 mm (8.27 x 11.69 in)

A5

148 x 210 mm (5.83 x 8.27 in)

A6

105 x 148 mm (4.1 x 5.8 in)

B5 (JIS)

182 x 257 mm (7.17 x 10.12 in)

Executive

184 x 267 mm (7.24 x 10.51 in)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

Double Postcard (JIS)

148 x 200 mm (5.8 x 7.9 in)

16K

184 x 260 mm (7.2 x 10.2 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.8 x 10.8 in)

8.5 x 13

216 x 330 mm (8.5 x 13 in)

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Table 2-1 Supported paper and print media sizes (continued)

Size and dimensions Tray 1 Tray 2

Envelope Commercial #10

105 x 241 mm (4.13 x 9.49 in)

Envelope B5 ISO

176 x 250 mm (6.7 x 9.8 in)

Envelope C5 ISO

162 x 229 mm (6.93 x 9.84 in)

Envelope DL ISO

110 x 220 mm (4.33 x 8.66 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Custom

76 x 127 mm to 216 x 356 mm

(3.0 x 5.0 in to 8.5 x 14 in)

Optional 500sheet Tray 3

Duplexer

ENWW Supported paper sizes 11

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljm425series .

Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional

500-sheet

Tray 3

Duplexer

LABELS

LETTERHEAD

PREPRINTED

PREPUNCHED

COLOR

ROUGH

BOND

RECYCLED

ENVELOPE

PLAIN

HP EcoSMART Lite

LIGHT 60-74 G

MID-WEIGHT 96-110 G

HEAVY 111-130 G

EXTRA HEAVY 131–175 G

TRANSPARENCY

Plain

HP EcoSMART Lite

Light 60-74g

Mid-weight

Heavy 111–130g

Extra heavy 131–175g

Monochrome Laser

Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Bond

Recycled

Envelope

12 Chapter 2 Paper tray ENWW

Load the input trays

Load Tray 1

1.

Open Tray 1, and pull the tray extension away from the product.

2.

For long paper, flip out the extension to help hold the paper in the tray.

ENWW Load the input trays 13

3.

Place the paper stack into Tray 1, and slide the paper guides so that they are against the sheets.

4.

Feed the paper stack into the tray as far as it will go.

Load Tray 2

1.

Pull the tray out of the product.

14 Chapter 2 Paper tray ENWW

2.

Slide open the paper length and width guides by pushing outward on the blue tabs.

3.

To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out.

NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).

4.

Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper.

ENWW Load the input trays 15

5.

Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray.

6.

Slide the tray into the product.

Load optional Tray 3

1.

Pull the tray out of the product.

16 Chapter 2 Paper tray ENWW

2.

Slide open the paper length and width guides by pushing outward on the blue tabs.

3.

To load Legal-size paper, extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out.

NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).

4.

Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper.

ENWW Load the input trays 17

5.

Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray.

6.

Slide the tray into the product.

18 Chapter 2 Paper tray ENWW

3 Print

●

Supported printer drivers (Windows)

●

Change print-job settings (Windows)

●

Change print-job settings (Mac OS X)

●

Print tasks for Windows

●

Print tasks for Mac OS X

●

Additional print tasks (Windows)

●

Additional print tasks (Mac OS X)

●

Create archival-quality prints

●

Use HP ePrint

●

Use AirPrint

●

Walk-up USB printing

ENWW 19

Supported printer drivers (Windows)

Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages.

HP PCL 6 driver description

● Installs automatically when installing the product software

● Provided as the default driver

● Recommended for printing in all supported Windows environments

● Provides the overall best speed, print quality, and product-feature support for most users

● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in

Windows environments

● Might not be fully compatible with third-party and custom software programs that are based on

PCL 5

HP UPD PS driver description

● Available for download from the Web at www.hp.com/support/ljm425series

● Recommended for printing with Adobe ® software programs

software programs or with other highly graphics-intensive

● Provides support for printing from postscript emulation needs, or for postscript flash font support

HP UPD PCL 5 driver description

● Available for download from the Web at www.hp.com/support/ljm425series

● Compatible with previous PCL versions and older HP LaserJet products

● The best choice for printing from third-party or custom software programs

● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models

● Preferred when printing to multiple printer models from a mobile Windows computer

HP UPD PCL 6 driver description

● Available for download from the Web at www.hp.com/support/ljm425series

● Recommended for printing in all supported Windows environments

● Provides the overall best speed, print quality, and product-feature support for most users

20 Chapter 3 Print ENWW

● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in

Windows environments

● Might not be fully compatible with third-party and custom software programs that are based on

PCL 5

ENWW Supported printer drivers (Windows) 21

Change print-job settings (Windows)

Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.

● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box.

● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software. You can change most of the print settings here.

● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1.

From the software program, select the Print option.

2.

Select the driver, and then click Properties or Preferences.

Change the default settings for all print jobs

1.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the

default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the

Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware

and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

2.

Right-click the driver icon, and then select Printing Preferences.

22 Chapter 3 Print ENWW

Change the product configuration settings

1.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the

default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the

Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware

and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

2.

Right-click the driver icon, and then select Properties or Printer properties.

3.

Click the Device Settings tab.

ENWW Change print-job settings (Windows) 23

Change print-job settings (Mac OS X)

Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.

● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.

● Default print driver settings: The default print driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup or Print dialog boxes.

● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1.

On the File menu, click the Print item.

2.

In the Printer menu, select this product.

3.

From the settings drop-down list, change the settings that you want to change.

Change the default settings for all print jobs

1.

On the File menu, click the Print item.

2.

In the Printer menu, select this product.

3.

From the settings drop-down list, change the settings that you want to change.

4.

On the Presets menu, click the Save As... option and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

Change the product configuration settings

1.

From the Apple menu , click the System Preferences menu and then click the Print & Fax icon.

2.

Select the product in the left side of the window.

24 Chapter 3 Print ENWW

3.

Click the Options & Supplies button.

4.

Click the Driver tab.

5.

Configure the installed options.

ENWW Change print-job settings (Mac OS X) 25

Print tasks for Windows

Use a printing shortcut (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Printing Shortcuts tab.

4.

Select one of the shortcuts, and then click the

OK button.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.

26 Chapter 3 Print ENWW

Create a printing shortcut (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Printing Shortcuts tab.

4.

Select an existing shortcut as a base.

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.

ENWW Print tasks for Windows 27

5.

Select the print options for the new shortcut.

NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step.

6.

Click the Save As button.

7.

Type a name for the shortcut, and click the OK button.

28 Chapter 3 Print ENWW

Automatically print on both sides with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

ENWW Print tasks for Windows 29

3.

Click the Finishing tab.

4.

Select the Print on both sides check box.

Click the OK button to print the job.

NOTE: If the product is a duplex model and only manual duplex appears, either the duplex unit is not installed correctly in the Device

Settings tab of the Printer Properties dialog box, or the media type is not supported by the duplex unit.

Manually print on both sides with Windows

NOTE: This product includes an automatic two-sided printing feature. However, the product also can print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the duplex unit has been disabled.

1.

On the File menu in the software program, click Print.

30 Chapter 3 Print ENWW

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

4.

Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

ENWW Print tasks for Windows 31

5.

Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed side down and the top of the pages toward the product.

6.

On the control panel, press the OK button to print the second side of the job.

Print multiple pages per sheet with Windows

1.

On the File menu in the software program, click Print.

2.

Select the product, and then click the

Properties or Preferences button.

32 Chapter 3 Print ENWW

3.

Click the Finishing tab.

4.

Select the number of pages per sheet from the

Pages per sheet drop-down list.

5.

Select the correct Print page borders,

Page order, and Orientation options.

ENWW Print tasks for Windows 33

Select the page orientation (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

4.

In the Orientation area, select the Portrait or Landscape option.

To print the page image upside down, select the Rotate by 180 degrees option.

34 Chapter 3 Print ENWW

Select the paper type (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

From the Paper type drop-down list, click the

More... option.

ENWW Print tasks for Windows 35

5.

Select the category of paper types that best describes your paper.

6.

Select the option for the type of paper you are using, and click the OK button.

Print the first or last page on different paper (Windows)

1.

From the software program, select the Print option.

36 Chapter 3 Print ENWW

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Click the Print pages on different paper item, and then click the Settings button to select the necessary settings for the front cover, other pages, and back cover.

ENWW Print tasks for Windows 37

Scale a document to fit page size (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Effects tab.

4.

Select the Print document on option, and then select a size from the drop-down list.

38 Chapter 3 Print ENWW

Create a booklet (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the

Properties or Preferences button.

3.

Click the Finishing tab.

ENWW Print tasks for Windows 39

4.

Click the Print on both sides or Print on

both sides (manually) check box.

5.

In the Booklet layout drop-down list, select a binding option. The Pages per sheet option automatically changes to 2 pages per

sheet.

40 Chapter 3 Print ENWW

Print tasks for Mac OS X

Use a printing preset (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

In the Presets menu, select the printing preset.

4.

Click the Print button.

NOTE: To use printer-driver default settings, select the standard option.

Create a printing preset (Mac OS X)

Use printing presets to save the current printer driver settings for reuse.

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Select the print settings that you want to save for reuse.

4.

In the Presets menu, click the Save As... option, and type a name for the preset.

5.

Click the OK button.

Automatically print on both sides (Mac OS X)

1.

Insert enough paper into one of the trays to accommodate the print job.

2.

On the File menu, click the Print option.

3.

In the Printer drop-down list, select this product.

4.

Select the Layout drop-down item.

5.

From the Two-Sided drop-down list, select a binding option.

6.

Click the Print button.

Manually print on both sides (Mac OS X)

NOTE: This product includes an automatic two-sided printing feature. However, the product also can print two-sided jobs manually if the paper is not supported by automatic two-sided printing, or if the duplex unit has been disabled.

1.

Insert enough paper into Tray 1 to accommodate the print job.

2.

On the File menu, click the Print option.

3.

In the Printer drop-down list, select this product.

ENWW Print tasks for Mac OS X 41

4.

Select the Manual Duplex drop-down item.

5.

Click the Manual Duplex check box, and then select a binding option.

6.

Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half.

7.

Go to the product, and remove any blank paper that is in Tray 1.

8.

Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the product.

9.

If prompted, touch the appropriate control panel button to continue.

Print multiple pages on one sheet of paper (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Open the Layout menu.

42 Chapter 3 Print ENWW

4.

From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).

5.

In the Layout Direction area, select the order and placement of the pages on the sheet.

6.

From the Borders menu, select the type of border to print around each page on the sheet.

7.

Click the Print button.

Select the page orientation (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

In the Copies & Pages menu, click the Page Setup button.

4.

Click the icon that represents the page orientation that you want to use, and then click the OK button.

5.

Click the Print button.

Select the paper type (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Open the Finishing menu.

4.

Select a type from the Media-type drop-down list.

5.

Click the Print button.

Print a cover page (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Open the Cover Page menu, and then select where to print the cover page. Click either the

Before Document button or the After Document button.

4.

In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

5.

Click the Print button.

Scale a document to fit page size (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

ENWW Print tasks for Mac OS X 43

3.

Open the Paper Handling menu.

4.

In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.

5.

Click the Print button.

Create a booklet (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Open the Manual Duplex menu.

4.

Click the Manual Duplex box.

5.

Open the Booklet Printing menu.

6.

Click the Format Output as Booklet box, and select a binding option.

7.

Select the paper size.

8.

Click the Print button.

44 Chapter 3 Print ENWW

Additional print tasks (Windows)

Cancel a print job (Windows)

1.

If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel.

2.

You can also cancel a print job from a software program or a print queue.

● Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.

● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.

◦ Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and Faxes. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

◦ Windows Vista: Click Start, click Control Panel, and then, under Hardware

and Sound, click Printer. Double-click the product icon to open the window, rightclick the print job that you want to cancel, and then click Cancel.

◦ Windows 7: Click Start, and then click Devices and Printers. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

Select the paper size (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Select a size from the Paper size drop-down list.

Select a custom paper size (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Click the Custom button.

ENWW Additional print tasks (Windows) 45

5.

Type a name for the custom size and specify the dimensions.

● The width is the short edge of the paper.

● The length is the long edge of the paper.

NOTE: Always load paper into the trays short edge first.

6.

Click the Save button, and then click the Close button.

Print watermarks (Windows)

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Effects tab.

4.

Select a watermark from the Watermarks drop-down list.

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

5.

To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page.

46 Chapter 3 Print ENWW

Additional print tasks (Mac OS X)

Cancel a print job (Mac OS X)

1.

If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print job that currently appears on the product control panel.

2.

You can also cancel a print job from a software program or a print queue.

● Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.

● Mac print queue: Open the print queue by double-clicking the product icon in the dock.

Highlight the print job, and then click Delete.

Select the paper size (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

In the Copies & Pages menu, click the Page Setup button.

4.

Select a size from the Paper Size drop-down list, and then click the OK button.

5.

Click the Print button.

Select a custom paper size (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

In the Copies & Pages menu, click the Page Setup button.

4.

From the Paper Size drop-down list, select the Manage Custom Sizes option.

5.

Specify the dimensions for the page size, and then click the OK button.

6.

Click the Print button.

Print watermarks (Mac OS X)

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

Open the Watermarks menu.

ENWW Additional print tasks (Mac OS X) 47

4.

Click the Watermark checkbox.

5.

Beneath the check box, use the drop-down lists to set the various watermark elements.

6.

Click the Print button.

48 Chapter 3 Print ENWW

Create archival-quality prints

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive.

NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the increased temperatures, the product prints at half-speed to avoid damage.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

3.

Touch the Archive Print button, and then touch the On button.

ENWW Create archival-quality prints 49

Use HP ePrint

Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device.

NOTE: The product must be connected to a wired or wireless network and have Internet access to use

HP ePrint.

1.

To use HP ePrint, you must first enable HP Web Services.

a. From the Home screen on the product control panel, touch the Web Services button.

b. Touch the Enable Web Services button.

2.

From the HP Web Services menu, touch the Display E-Mail Address button to display the product's email address on the control panel.

3.

Use the HP ePrintCenter Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product.

a. Go to www.hpeprintcenter.com

.

b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.

c.

Select your product from the list, or click + Add printer to add it. To add the product, you need the printer code, which is the segment of the product email address that is before the @ symbol. You can get this code by printing the Web Services page from the product control panel.

After you have added your product, you will have the option to customize the product email address.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the Allowed Senders tab. Click Allowed Senders Only, and add the email addresses from which you want to allow ePrint jobs.

e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click

Print Options, and select the settings that you want to use.

4.

To print a document, attach it to an email message sent to the product's email address. Both the email message and the attachment will print.

50 Chapter 3 Print ENWW

Use AirPrint

Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:

● Mail

● Photos

● Safari

● Select third-party applications

To use AirPrint, the product must be connected to a network, or be connected through a wireless direct connection. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint .

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/ support/ljm425series .

ENWW Use AirPrint 51

Walk-up USB printing

1.

Insert the USB drive into the USB port on the front of the product.

2.

The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options.

● Print Documents

● View and Print Photos

● Scan to USB Drive

3.

To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings. Touch the

Print button to print the document.

4.

To print photos, touch the View and Print

Photos screen, and then touch the preview image for each photo that you want to print.

Touch the Done button. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the photos.

5.

Retrieve the printed job from the output bin, and remove the USB drive.

52 Chapter 3 Print ENWW

4 Copy

●

Make a single copy

●

Make multiple copies

●

Copy a multiple-page original

●

Collate a copy job

●

Copy on both sides (duplex)

●

Reduce or enlarge a copy

●

Copy identification cards

●

Optimize copy quality

●

Adjust the lightness or darkness for copies

●

Copy in draft mode

●

Set the paper size and type for copying on special paper

●

Set new default copy settings

●

Restore copy default settings

ENWW 53

Make a single copy

1.

Load the document onto the scanner glass or into the document feeder.

2.

If you loaded the document into the document feeder, adjust the guides until they are snug against the paper.

3.

From the Home screen on the product control panel, touch the Copy button.

4.

Touch the Start Copy button to start copying.

54 Chapter 4 Copy ENWW

Make multiple copies

1.

Load the document onto the scanner glass or into the document feeder.

2.

If you loaded the document into the document feeder, adjust the guides until they are snug against the paper.

ENWW

3.

From the Home screen on the product control panel, touch the Copy button.

4.

Touch the arrows to change the number of copies, or touch the existing number and type the number of copies.

5.

Touch the Start Copy button to start copying.

Make multiple copies 55

Copy a multiple-page original

1.

Insert the originals into the document feeder face-up.

NOTE: The document feeder capacity is up to 50 sheets of 75 g/m 2 (20 lb) paper.

2.

Adjust the guides until they are snug against the paper.

3.

From the Home screen on the product control panel, touch the Copy button.

4.

Touch the Start Copy button to start copying.

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Collate a copy job

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

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Copy on both sides (duplex)

1.

Load the first page of the document onto the scanner glass, or load the whole document into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then touch the

Two-Sided button.

4.

Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2-

Sided option.

5.

Touch the Start Copy button to start copying.

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Reduce or enlarge a copy

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then touch the

Reduce/Enlarge button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

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Copy identification cards

Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time.

1.

Load the document onto the rear-left corner of the scanner glass.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the ID Copy button.

4.

Touch the Start Copy button to start copying.

5.

The product prompts you to place the next page on a different section of the scanner glass.

6.

Touch the OK button if you have more pages to copy, or touch the Done button if this is the last page.

7.

The product copies all pages onto one side of a sheet of paper.

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Optimize copy quality

The following copy-quality settings are available:

● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting.

● Mixed : Use this setting for documents that contain a mixture of text and graphics.

● Text : Use this setting for documents that contain mostly text.

● Picture : Use this setting for documents that contain mostly graphics.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

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Adjust the lightness or darkness for copies

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

On the summary screen, touch the arrow buttons to adjust the setting.

4.

Touch the Start Copy button to start copying.

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Copy in draft mode

Using draft mode can use less toner and decrease the cost per page. However, using draft mode can also reduce print quality.

HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

4.

Touch the Settings button.

Scroll to and touch the Draft Mode button.

5.

Touch the On button.

6.

Touch the Start Copy button to start copying.

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Set the paper size and type for copying on special paper

1.

From the Home screen on the product control panel, touch the Copy button.

2.

Touch the Settings button, and then scroll to and touch the Paper button.

3.

From the list of paper sizes, touch the name of the paper size that is in Tray 1.

4.

From the list of paper types, touch the name of the paper type that is in Tray 1.

5.

Touch the Start Copy button to start copying.

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Set new default copy settings

You can save any combination of copy settings as the default settings to use for every job.

1.

From the Home screen on the product control panel, touch the Copy button.

2.

Touch the Settings button.

3.

Configure the copy settings to meet your preferences, and then scroll to and touch the

Set as New Defaults button.

4.

Touch the Yes button.

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Restore copy default settings

Use this procedure to restore the factory default copy settings.

1.

From the Home screen on the product control panel, touch the Copy button.

2.

Touch the Settings button.

3.

Scroll to and touch the Restore Defaults button.

4.

Touch the OK button to restore the defaults.

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5 Scan

●

Scan by using the HP Scan software (Windows)

●

Scan by using the HP Scan software (Mac OS X)

●

Scan to a USB flash drive

●

Set up scan to network folder and scan to email features

●

Scan to a network folder

●

Scan to email

●

Scan by using other software

ENWW 67

Scan by using the HP Scan software (Windows)

1.

Double-click the HP Scan icon on the computer desktop.

2.

Select a scanning shortcut, and adjust the settings if necessary.

3.

Click Scan.

NOTE: Click Advanced Settings to gain access to more options.

Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.

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Scan by using the HP Scan software (Mac OS X)

1.

Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan.

2.

Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue.

3.

To use the standard preset settings, which produce acceptable results for images and text, click the

Scan button.

To use presets optimized for pictures or text documents, select a preset from the Scanning

Presets pop-up menu. To adjust the settings, click the Edit button. When you are ready to scan, click the Scan button.

4.

To scan more pages, load the next page and click Scan. Click Append to List to add the new pages to the current list. Repeat until you have scanned all the pages.

5.

Click the Save button, and then browse to the folder on your computer where you want to save the file.

NOTE: To print the scanned images now, click the Print button.

ENWW Scan by using the HP Scan software (Mac OS X) 69

Scan to a USB flash drive

1.

Load the document onto the scanner glass or into the document feeder.

2.

Insert a USB flash drive into the port on the front of the product.

3.

From the Home screen on the product control panel, touch the Scan button.

4.

Touch the Scan to USB Drive screen.

5.

Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.

NOTE: When the summary screen opens, you can touch it to adjust settings.

You also can change the folder name.

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Set up scan to network folder and scan to email features

These scan features are not available until you use the HP Embedded Web Server to configure them.

The following instructions describe setting up the scan settings.

1.

From the Home screen on the product control panel, touch the Network product IP address.

button to find the

2.

To open the HP Embedded Web Server, type the product IP address into the address line of a

Web browser.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for

Windows or the HP Utility for Mac OS X.

3.

Click the Scan tab to set up the feature.

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Scan to a network folder

Use the product control panel to scan a file to a folder on the network.

NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Scan button.

3.

Touch the Scan to Network Folder item.

4.

In the list of network folders, select the folder to which you want to save the file.

5.

The control panel screen displays the scan settings.

● If you want to change any of the settings, touch the Settings button, and then change the settings.

● If the settings are correct, go to the next step.

6.

Touch the Scan button to start the scan job.

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Scan to email

Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment.

NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Scan button.

3.

Touch the Scan to E-mail item.

4.

Touch the Send to E-mail item.

5.

Select the From address that you want to use. This is also known as an “outgoing email profile.”

NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a

PIN is not required to use this feature.

6.

Touch the To button and pick the address or group to which you want to send the file. Touch the

Done button when finished.

7.

Touch the Subject button if you would like to add a subject line

8.

Touch the Next button.

9.

The control panel screen displays the scan settings.

● If you want to change any of the settings, touch the Settings button, and then change the settings.

● If the settings are correct, go to the next step.

10.

Touch the Scan button to start the scan job.

ENWW Scan to email 73

Scan by using other software

The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices.

While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scan from a TWAIN-compliant program

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File

Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-compliant program, the HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.

Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.

Scan from a WIA-compliant program

WIA is another way to scan an image directly into a software program. WIA uses Microsoft software to scan, instead of the HP Scan software.

Generally, a software program is WIA-compliant if it has a command such as Picture/From

Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIAcompliant, see the software program Help or documentation.

Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.

-Or-

From the Windows control panel, in the Cameras and Scanner folder (located inside the

Hardware and Sound folder for Windows Vista and Windows 7), double-click the product icon.

This opens the standard Microsoft WIA Wizard, which enables you to scan to a file.

Scan by using optical character recognition (OCR) software

The Readiris OCR program is included on a separate CD that shipped with the product. To use the

Readiris program, install it from the appropriate software CD, and then follow the instructions in the online Help.

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6 Fax

●

Connect fax to a telephone line

●

Set up fax with a telephone answering machine

●

Set up fax with an extension phone

●

Setup for stand-alone fax

●

Configure the fax time, date, and header

●

Use special characters in fax headers

●

Use the phone book

●

Configure send fax settings

●

Configure receive fax settings

●

Set fax polling

●

Use fax

●

Solve fax problems

ENWW 75

Connect fax to a telephone line

▲ Connect the telephone cable to the line port on the product and to the telephone jack on the wall.

The product is an analog device. HP recommends using the product on a dedicated analog telephone line.

NOTE: Some countries/regions might require an adapter to the phone cord that came with the product.

Set up fax with a telephone answering machine

● Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set.

● If an answering machine is connected to the same telephone line but on a different jack (in another room, for example), it might interfere with the product's ability to receive faxes.

Set up fax with an extension phone

With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On . Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence.

The telephone company service does not work if it conflicts with the product.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Scroll to and touch the Fax Setup menu.

3.

Scroll to and touch the Advanced Setup button.

4.

Scroll to and touch the Extension Phone button, and touch the On button.

Setup for stand-alone fax

1.

Unpack and set up the product.

2.

From the Home screen on the product control panel, touch the Setup button.

3.

Touch the Fax Setup menu.

4.

Touch the Fax Set-Up Utility button.

5.

Follow the on-screen prompts and select the appropriate response for each question.

NOTE: The maximum number of characters for the fax number is 20.

NOTE: The maximum number of characters for the fax header is 25.

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Configure the fax time, date, and header

Use the control panel

To use the control panel to set the date, time, and header, complete the following steps:

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Basic Setup menu.

4.

Scroll to and touch the Time/Date button.

5.

Select the 12-hour clock or 24-hour clock.

6.

Use the keypad to enter the current time, and then touch the OK button.

7.

Select the date format.

8.

Use the keypad to enter the current date, and then touch the OK button.

9.

Touch the Fax Header menu.

10.

Use the keypad to enter your fax number, and then touch the OK button.

NOTE: The maximum number of characters for the fax number is 20.

11.

Use the keypad to enter your company name or header, and then touch the OK button.

NOTE: The maximum number of characters for the fax header is 25.

Use the HP Fax Setup Wizard

If you did not complete the fax setup process at the time you installed the software, you can complete it at any time by using the HP Fax Setup Wizard.

1.

Click Start, and then click Programs.

2.

Click HP, click the name of the product, and then click HP Fax Setup Wizard.

3.

Follow the onscreen instructions in the HP Fax Setup Wizard to configure the fax settings.

Use special characters in fax headers

When using the control panel to enter your name in the header or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special characters.

ENWW Configure the fax time, date, and header 77

Use the phone book

You can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as groups of fax numbers.

Use the control panel to create and edit the fax phone book

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Phone Book Setup button.

4.

Touch the Individual Setup button to create a speed dial entry.

5.

Touch an unassigned number from the list.

6.

Use the keypad to enter a name for the entry, and then touch the OK button.

7.

Use the keypad to enter the fax number for the entry, and then touch the OK button.

Delete phone book entries

You can delete all phone book entries that are programmed in the product.

CAUTION: After phone book entries are deleted, they cannot be recovered.

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1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Phone Book Setup button.

4.

Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.

5.

Touch the entry that you want to delete.

6.

Touch the OK button to confirm the deletion.

Create and edit speed-dial entries

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Phone Book Setup button.

4.

Touch the Individual Setup button.

5.

Touch an unassigned number from the list.

ENWW Use the phone book 79

6.

Use the keypad to enter a name for the entry, and then touch the OK button.

7.

Use the keypad to enter the fax number for the entry, and then touch the OK button.

Delete speed-dial entries

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Phone Book Setup button.

4.

Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.

5.

Touch the entry that you want to delete.

6.

Touch the OK button to confirm the deletion.

Create and edit group-dial entries

1.

Create an individual entry for each fax number that you want in the group.

a. From the Home screen on the product control panel, touch the Fax button.

b. Touch the Fax Menu button.

c.

Touch the Phone Book Setup button.

d. Touch the Individual Setup button.

e. Touch an unassigned number from the list.

f.

Use the keypad to enter a name for the entry, and then touch the OK button.

g. Use the keypad to enter the fax number for the entry, and then touch the OK button.

2.

From the Phone Book Setup menu, touch the Group Setup button.

3.

Touch an unassigned number from the list.

4.

Use the keypad to enter a name for the group, and then touch the OK button.

5.

Touch the name of each individual entry that you want to include in the group. When you are finished, touch the Done Selecting button.

Delete group-dial entries

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Phone Book Setup button.

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4.

Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button.

5.

Touch the entry that you want to delete.

6.

Touch the OK button to confirm the deletion.

ENWW Use the phone book 81

Configure send fax settings

Set special dialing symbols and options

You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.

Special symbol

Dialing pause

Pause for dial tone

Hook flash

Button Description

The Redial/Pause button is available on the control panel keypad for entering a fax number. You can also touch the comma button to insert a dialing pause.

The W button is available only when you are entering the fax number for a phone book entry. This character causes the product to wait for a dial tone before dialing the remainder of the telephone number.

The R button is available only when you are entering the fax number for a phone book entry. This character causes the product to insert a hook flash.

Set a dialing prefix

A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50.

The default setting is Off . You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system.

While this setting is active, you can dial a fax number without the dial prefix by using manual dial.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Basic Setup menu.

4.

Scroll to and touch the Dial Prefix button, and then touch the On button.

5.

Use the keypad to enter the prefix, and then touch the OK button. You can use numbers, pauses, and dialing symbols.

Set the dial tone detection

Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone.

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The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/regions.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Detect Dial Tone button, and then touch the On button.

Tone dial or pulse dial

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is

Tone . Do not change this setting unless you know that the telephone line cannot use tone dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Dialing Mode button, and then touch the Tone or Pulse button.

Set autoredial and the time between redials

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options.

Set the redial-on-busy option

If this option is on, the product redials automatically if it receives a busy signal. The factory-set default for the redial-on-busy option is On .

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Redial if Busy button, and then touch the On button.

Set the redial-on-no-answer option

If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off .

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

ENWW Configure send fax settings 83

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Redial if No Answer button, and then touch the On button.

Set the redial-on-communication-error option

If this option is on, the product redials automatically if some sort of communication error occurs. The factory-set default for the redial-on-communication-error option is On .

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Redial if Comm. Error button, and then touch the On button.

Set light/dark and resolution

Set the default light/dark (contrast) setting

The contrast affects the lightness and darkness of an outgoing fax as it is being sent.

The default light/dark setting is the contrast that is normally applied to items that are being faxed. The slider is set to the middle as the default setting.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Touch the Lighter/Darker button, and then touch one of the arrows to adjust the slider.

Set resolution settings

NOTE: Increasing the resolution increases the fax file size. Larger faxes increase the send time and could exceed the available memory in the product.

Use this procedure to change the default resolution for all fax jobs to one of the following settings:

● Standard : This setting provides the lowest quality and the fastest transmission time.

● Fine : This setting provides a higher resolution quality than Standard that is usually appropriate for text documents.

● Superfine : This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting but faster than the Photo setting.

● Photo : This setting produces the best images, but greatly increases the transmission time.

The factory-set default resolution setting is Fine .

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Set the default resolution setting

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Touch the Fax Resolution button, and then touch one of the options.

Set billing codes

If the billing codes feature is on, the product prompts you to enter a billing code for each fax. The product increases the billing code count for each sent fax page. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a groupdial fax, the product increases the billing code count for each successful fax that is sent to each destination.

The factory-set default for the billing-code setting is Off . The billing code can be any number from 1 through 250.

Set the billing-code setting

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Billing Codes button, and then touch the On button.

Use billing codes

1.

Load the document in the document feeder or on the scanner glass.

2.

From the Home screen on the product control panel, touch the Fax button.

3.

Enter the fax number, or select a speed-dial or group-dial entry.

4.

Touch the Start Fax button.

5.

Enter the billing code, and then touch the OK button.

Print the billing-code report

The billing-code report is a printed list of all the fax billing codes and the total number of faxes billed to each code.

NOTE: After the product prints this report, it deletes all billing data.

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

ENWW Configure send fax settings 85

3.

Touch the Fax Reports button.

4.

Scroll to and touch the Print Billing Report button.

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Configure receive fax settings

Set fax forwarding

You can set your product to forward incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The product then dials the fax number that you have specified and sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your product prints the fax.

If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving the faxes, and the answer mode must be set to Automatic .

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Receive Options button.

4.

Touch the Forward Fax button, and touch the On button.

5.

Use the keypad to enter the fax-forwarding number, and then touch the OK button.

Set the answer mode

Depending on the situation, set the product answer mode to Automatic , TAM , Fax/Tel , or Manual . The factory-set default is Automatic .

● Automatic : The product answers incoming calls after a specified number of rings or upon recognition of special fax tones.

● TAM : The product does not automatically answer the call. Instead, it waits until it detects the fax tone.

● Fax/Tel : The product answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call.

● Manual : The product never answers calls. You must start the fax-receiving process yourself, either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.

To set or change the answer mode, complete the following steps:

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Basic Setup menu.

4.

Scroll to and touch the Answer Mode button, and then touch the name of the option that you want to use.

ENWW Configure receive fax settings 87

Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.

NOTE: The sender of a blocked fax is not notified that the fax failed.

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Receive Options button.

4.

Touch the Block Junk Faxes button.

5.

Touch the Add Number button.

6.

Use the keypad to enter the fax number that you want to block, and then touch the OK button.

Set the number of rings-to-answer

When the answer mode is set to Automatic , the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.

If the product is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting. The number of ringsto-answer for the product must be greater than the rings-to-answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call.

When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones.

The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/ regions.

Use the following table to determine the number of rings-to-answer to use.

Type of telephone line

Dedicated fax line (receiving only fax calls)

One line with two separate numbers and a ring-pattern service

Recommended rings-to-answer setting

Set to a number of rings within the range shown on the control-panel display. (The minimum and maximum number of rings allowed varies by country/region.)

One or two rings. (If you have an answering machine or computer voicemail for the other telephone number, make sure that the product is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls.)

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Type of telephone line

Shared line (receiving both fax and voice calls) with only an attached telephone

Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail

Recommended rings-to-answer setting

Five rings or more.

Two rings more than the answering machine or computer voicemail.

To set or change the number of rings-to-answer, use the following steps:

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Basic Setup menu.

4.

Touch the Rings to Answer button.

5.

Use the keypad to enter the number of rings, and then touch the OK button.

Set distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings , the product might not be able to receive faxes.

The settings are as follows:

● All Rings : The product answers any calls that come through the telephone line.

● Single : The product answers any calls that produce a single-ring pattern.

● Double : The product answers any calls that produce a double-ring pattern.

● Triple : The product answers any calls that produce a triple-ring pattern.

● Double and Triple : The product answers any calls that produce a double-ring or triple-ring pattern.

To change ring patterns for call answering, complete the following steps:

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Basic Setup menu.

4.

Touch the Distinctive Ring button, and then touch the name of an option.

ENWW Configure receive fax settings 89

Set notification for new fax received to computer

Use the HP Digital Fax Setup Wizard software to set up this feature. To start the software program, from the Windows Start menu, navigate to the program group for this product, and then click the

Digital Fax Setup Wizard item. Use the software to set up alerts for digital fax jobs.

Use autoreduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On .

If you have the Stamp Faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Touch the Fit to Page button, and then touch the On button.

Set fax reprint settings

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Allow Fax Reprint button, and then touch the On button.

Set the fax sounds volume

Use this setting to control the volume of the fax sounds from the control panel. You can make changes to the following sounds:

● Alarm Volume

● Ring Volume

● Phone Line Volume

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Set the alarm volume, phone-line volume, and ring volume

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the System Setup menu.

3.

Touch the Volume Settings menu.

4.

Touch the name of the volume setting that you want to adjust, and then touch one of the options.

Repeat this step for each volume setting.

Set stamp-received faxes

The product prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off .

NOTE: Turning on the stamp-received setting might increase the page size and cause the product to print a second page.

NOTE: This option applies only to received faxes that the product prints.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Stamp Faxes button, and then touch the On button.

Set the private receive feature

When the private-receive feature is active, received faxes are stored in memory. A password is required to print the stored faxes.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Private Receive button, and then touch the On button.

5.

If you have not already set a system password, the product prompts you to create one.

NOTE: The system password is case-sensitive.

a. Touch the OK button, and then use the keypad to enter the system password.

b. Touch the OK button, confirm the password by entering it a second time, and then touch the

OK button to save the password.

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Set fax polling

If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine).

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Receive Options button.

4.

Touch the Polling Receive button.

5.

Use the keypad to enter the number of the fax machine that you want to poll, and then touch the

OK button.

The product dials the other fax machine and requests the fax.

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Use fax

Supported fax programs

The PC fax program that came with the product is the only PC fax program that works with the product.

To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it will not function through the product modem.

Cancel a fax

Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received.

Cancel the current fax

Press the Cancel button on the control panel. Any pages that have not been transmitted are canceled. Pressing the Cancel button also stops group-dial jobs.

Cancel a pending fax job

Use this procedure to cancel a fax job in the following situations:

● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error.

● The fax is scheduled to be sent at a future time.

Use the following steps to cancel a fax job by using the Fax Job Status menu:

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Send Options button.

4.

Touch the Fax Job Status button.

5.

Touch the fax number for the job that you want to cancel.

Delete faxes from memory

Use this procedure only if you are concerned that someone else has access to your product and might try to reprint faxes from the memory.

CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time, and faxes that are not printed or forwarded.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

ENWW Use fax 93

3.

Touch the Fax Service menu.

4.

Touch the Clear Saved Faxes button.

Use fax on a DSL, PBX, or ISDN system

HP products are designed specifically for use with traditional analog phone services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they work with the proper setup and equipment.

NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider.

The HP LaserJet product is an analog device that is not compatible with all digital phone environments

(unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

DSL

A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals. However, if the configuration is specified during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.

NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be compatible with all DSL service lines or providers.

A typical DSL modem employs a filter to separate the higher frequency DSL modem communication from lower frequency analog phone and fax modem communication. It is often necessary to use a filter with analog phones and analog fax products that are connected to a telephone line used by a DSL modem. The DSL service provider usually provides this filter. Contact the DSL provider for more information or for assistance.

PBX

The product is an analog device that is not compatible in all digital phone environments. Digital-toanalog filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments or digital-to-analog converters.

Contact the PBX provider for more information and for assistance.

ISDN

The product is an analog device that is not compatible in all digital phone environments. Digital-toanalog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital environments or digital-to-analog converters.

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Use fax on a VoIP service

Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the provider explicitly states that it supports fax over IP services.

If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP network.

If the VoIP provider offers a "Pass through" mode for the connection, that will offer better fax performance on VoIP. Also if the provider has "comfort noise" added to the line, fax performance can be enhanced if this feature is not enabled.

If faxing problems continue, contact the VoIP provider.

Fax memory contents are retained when there is a loss of power

The flash memory protects against data loss when a power failure occurs. Other fax devices store fax pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can maintain its data for years without power applied.

Security issues when connecting internal networks to public phone lines

The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network.

The following product features prevent virus transmission:

● No direct connection exists between the fax line and any devices that are connected to the USB or

Ethernet ports.

● The internal firmware cannot be modified through the fax connection.

● All fax communications go through the fax subsystem, which does not use Internet data-exchange protocols.

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Fax from the flatbed scanner

1.

Place the document face-down on the scanner glass.

2.

From the Home screen on the product control panel, touch the Fax button.

3.

Use the keypad to type the fax number.

4.

Touch the Start Fax button.

5.

The product prompts you to confirm that you are sending from the scanner glass. Touch the

Yes button.

6.

The product prompts you to load the first page.

Touch the OK button.

7.

The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages.

8.

When you have scanned the last page, touch the No button at the prompt. The product sends the fax.

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Fax from the document feeder

1.

Insert the originals into the document feeder face-up.

NOTE: The document feeder capacity is up to 50 sheets of 75 g/m 2 (20 lb) paper.

CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.

2.

Adjust the paper guides until they are snug against the paper.

3.

From the Home screen on the product control panel, touch the Fax button.

4.

Use the keypad to type the fax number.

5.

Touch the Start Fax button.

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Use speed dials and group-dial entries

1.

Load the document into the document feeder or onto the scanner glass.

2.

From the Home screen on the product control panel, touch the Fax button.

3.

On the keypad, touch the fax phone book icon.

4.

Touch the name of the individual or group entry that you want to use.

5.

Touch the Start Fax button.

Send a fax from the software

The following information provides basic instructions for sending faxes by using the software that came with the product. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.

You can fax electronic documents from a computer if you meet the following requirements:

● The product is connected directly to the computer or to a network to which the computer is connected.

● The product software is installed on the computer.

● The computer operating system is one that this product supports.

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Send a fax from the software

The procedure to send a fax varies according to your specifications. The most typical steps follow.

1.

Click Start, click Programs (or All Programs in Windows XP), and then click HP.

2.

Click the product name, and then click Send fax. The fax software opens.

3.

Enter the fax number of one or more recipients.

4.

Load the document in the document feeder.

5.

Click Send Now.

Send a fax from a third-party software program, such as Microsoft Word

1.

Open a document in a third-party program.

2.

Click the File menu, and then click Print.

3.

Select the fax print driver from the print driver drop-down list. The fax software opens.

4.

Enter the fax number of one or more recipients.

5.

Include any pages loaded at the product. This step is optional.

6.

Click Send Now.

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Send a fax by dialing from a telephone connected to the fax line

Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.

NOTE: The telephone must be connected to the product "telephone" port .

1.

Load the document into the document feeder.

2.

From the Home screen on the product control panel, touch the Fax button.

3.

Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax number by using the telephone keypad.

4.

When the recipient answers, instruct the person to start the fax machine.

5.

When you hear the fax tones, touch the Start Fax button on the control panel, wait until

Connecting appears on the control panel display, and then hang up the telephone.

Send a fax with confirmation

You can set the product so that it prompts you to enter the fax number a second time to confirm that you are sending the fax to the correct number.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Confirm Fax Number button, and touch the On button.

5.

Send the fax.

Schedule a fax to be sent later

Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.

NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial attempts.

If a fax has been scheduled to be sent at a future time but it requires updating, send the additional information as another job. All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes.

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1.

Load the document into the document feeder.

2.

From the Home screen on the product control panel, touch the Fax button.

3.

Touch the Fax Menu button.

4.

Touch the Send Options button.

5.

Touch the Send Fax Later button.

6.

Use the keypad to enter the time of day to send the fax. Touch the OK button.

7.

Use the keypad to enter the date to send the fax. Touch the OK button.

8.

Use the keypad to type the fax number. Touch the OK button. The product scans the document and saves the file in memory until the designated time.

Send a fax combining an electronic and paper document

Use the HP Send Fax software to set up this feature. To start the software program, from the Windows

Start menu, navigate to the program group for this product, and then click the HP Send Fax item.

Use the software to combine the documents into a single fax job.

Use access codes, credit cards, or calling cards

To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes.

Send faxes internationally

To send a fax to an international destination, dial manually to allow for pauses and international dialing codes.

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Print a fax

When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory.

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Reprint a fax

When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages.

These faxes are stored continuously. Reprinting them does not clear them from the memory.

The default setting for this feature is Off .

Turn on the Allow Fax Reprint feature

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Allow Fax Reprint button, and touch the On button.

Reprint faxes

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Receive Options button.

4.

Touch the Reprint Faxes button.

5.

Touch the entry for the fax that you want to reprint.

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Automatically print on both sides of received faxes

Use the product control panel to configure the product to print two-sided copies of received faxes.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup button.

3.

Touch the Advanced Setup button.

4.

Touch the Print Duplex button.

5.

Touch the On button.

Receive faxes when fax tones are audible on the phone line

If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways:

● If you are close to the product, press the Start Fax button on the control panel.

● If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and then hang up.

NOTE: In order for the second method to work, the Extension Phone setting must be set to Yes .

Receive faxes to a computer

Print a stored fax when the private receive feature is on

To print stored faxes, you must provide the product security password. After the product prints the stored faxes, the faxes are deleted from memory.

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Receive Options button.

4.

Touch the Print Private Faxes button.

5.

Use the keypad to enter the product security password, and then touch the OK button.

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Solve fax problems

Fax troubleshooting checklist

● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved.

● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product.

1.

Verify that the telephone cord is plugged into the correct port on the back of the product.

2.

Check the phone line by using the fax test:

a. From the Home screen on the product control panel, touch the Setup button, and then touch the Service menu.

b. Select the Fax Service menu.

c.

Select the Run Fax Test option. The product prints a fax test report.

The report contains the following possible results:

● Pass: The report contains all of the current fax settings for review.

● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the issue.

3.

Verify that the product firmware is current:

a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code.

b. Go to www.hp.com

.

1.

Click the Support & Drivers link.

2.

Click the Download drivers and software (and firmware) link option.

3.

In the For product box, type the product model number, and then click the Go button.

4.

Click the link for your operating system.

5.

Scroll to the Firmware section of the table.

◦ If the listed version matches the version on the configuration page, you have the most current version.

◦ If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen.

NOTE: The product must be connected to a computer with internet access to upgrade firmware.

◦ Resend the fax.

ENWW Solve fax problems 105

4.

Verify that the fax was set up when the product software was installed.

From the computer, in the HP program folder, run the Fax Setup Utility.

5.

Verify that the telephone service supports analog fax.

● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line.

● If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.

● If using a DSL service, ensure that a filter is included on the phone line connection to the product. Contact the DSL service provider or purchase a DSL filter if you do not have one. If a

DSL filter is installed, try another since these filters can be defective.

6.

If the error persists, find more detailed problem-solving solutions in the sections that follow this one.

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Fax trace report

A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

3.

Touch the Fax Service menu.

4.

Touch the Print T.30 Trace button, and then touch the Now button.

NOTE: This procedure prints a report for the last fax job, successful or not. To generate a report for each unsuccessful fax job, select the If Error setting. To generate a report for each fax job, select the At

End of Call setting.

Fax error report printing

Use the following instructions to print fax logs and reports:

Print all fax reports

Use this procedure to print all of the following reports at one time:

● Last Call Report

● Fax Activity Log

● Phone Book Report

● Junk Fax List

● Billing Report (when Billing Codes are turned on)

● Configuration Report

● Usage Page

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Fax Reports button.

4.

Touch the Print All fax Reports button.

Print individual fax reports

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

ENWW Solve fax problems 107

3.

Touch the Fax Reports button.

4.

Touch the name of the report that you want to print.

Set the fax error report

A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events:

● Every fax error (the factory-set default)

● Send fax error

● Receive fax error

● Never

NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.

1.

From the Home screen on the product control panel, touch the Fax button.

2.

Touch the Fax Menu button.

3.

Touch the Fax Reports button.

4.

Touch the Fax Error Report button, and then touch the printing option that you want to use.

Set the fax-error-correction mode

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On , the product can request that the portion of the fax be resent. The factory-set default for error correction is On .

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

3.

Touch the Fax Service menu.

4.

Touch the Error Correction button, and then touch the On button.

Change the fax speed

The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the fax-speed setting is Fast(V.34) .

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You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.

Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.

Control panel message

Communication error.

Document feeder door is open.

Canceled fax.

Description Recommended action

A fax communication error occurred between the product and the sender or receiver.

Allow the product to retry sending the fax.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

The cover at the top of the document feeder is open, and the product cannot send the fax.

Try a different phone cord.

Set the Fax Speed option to the Slow(V.29) setting or disable the Fast(V.34) setting.

Turn off the Error Correction feature to prevent automatic error correction.

NOTE: Turning off the Error Correction feature can reduce image quality.

Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Close the cover, and send the fax again.

ENWW Solve fax problems 109

Control panel message

Fax is busy.

Canceled send.

Fax is busy.

Redial pending.

Description Recommended action

The fax line to which you were sending a fax was busy. The product has canceled sending the fax.

Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number.

Check that the Redial if Busy option is enabled.

Open the Service menu, and touch the Fax

Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Allow the product to retry sending the fax.

The fax line to which you were sending a fax was busy. The product automatically redials the busy number.

Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number.

Open the Service menu, and touch the Fax

Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

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Control panel message

Fax receive error.

Description

An error occurred while trying to receive a fax.

Recommended action

Ask the sender to resend the fax.

Try faxing back to the sender or another fax machine.

Check for a dial tone on the phone line by touching the Start Fax button.

Check that the telephone cord is securely connected by unplugging and replugging the cord.

Make sure that you are using the telephone cord that came with the product.

Open the Service menu, and touch the Fax

Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.

Decrease the fax speed. Ask the sender to resend the fax.

Turn off error-correction mode. Ask the sender to resend the fax.

NOTE: Turning off error-correction mode can reduce the quality of the fax image.

Connect the product to a different phone line.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

ENWW Solve fax problems 111

Control panel message

Fax Send error.

Fax storage is full.

Canceling the fax receive.

Fax storage is full.

Canceling the fax receive.

Fax storage is full.

Canceling the fax send.

Description Recommended action

An error occurred while trying to send a fax. Try resending the fax.

Try faxing to another fax number.

Check for a dial tone on the phone line by touching the Start Fax button.

Check that the telephone cord is securely connected by unplugging and replugging the cord.

Make sure that you are using the telephone cord that came with the product.

Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.

Connect the product to a different phone line.

During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.

The amount of available memory for storing faxes is insufficient to store an incoming fax.

Set the fax resolution to Standard instead of the default of Fine .

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Print all of the faxes, and then have the sender resend the fax. Have the sender divide the fax job into multiple jobs before resending. Cancel all fax jobs or clear the faxes from memory.

If you are using the Private Receive feature, print all received faxes to regain some memory.

During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.

If you still need more memory, clear faxes from memory. Open the Service menu. In the

Fax Service menu, select the Clear Saved

Faxes option.

Cancel the current job. Turn the product off, and then turn it on again. Try sending the job again.

If the error reoccurs, cancel the job and turn the product off and then on a second time.

The product might not have enough memory for some jobs.

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Control panel message

No dial tone.

No fax answer.

Canceled send.

Description Recommended action

The product could not detect a dial tone.

Check for a dial tone on the phone line by touching the Start Fax button.

Unplug the telephone cord from both the product and the wall and replug the cord.

Make sure that you are using the telephone cord that came with the product.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Make sure that the phone cord from the wall telephone jack is plugged into the line port.

Plug the product phone cord into a jack for another phone line.

Check the phone line by using the Run Fax

Test option from the Service menu on the control panel.

Attempts to redial a fax number failed, or the

Redial if No Answer option was turned off.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number.

Check that the redial option is enabled.

Unplug the telephone cord from both the product and the wall and replug the cord.

Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Make sure that the phone cord from the wall telephone jack is plugged into the line port.

Plug the product phone cord into a jack for another phone line.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

ENWW Solve fax problems 113

Control panel message

No fax answer.

Redial pending.

No fax detected.

Description

The receiving fax line did not answer. The product attempts to redial after a few minutes.

The product answered the incoming call but did not detect that a fax machine was calling.

Recommended action

Allow the product to retry sending the fax.

Call the recipient to ensure that the fax machine is on and ready.

Check that you are dialing the correct fax number.

If the product continues to redial, unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

Make sure that the phone cord from the wall telephone jack is plugged into the line port.

Plug the product phone cord into a jack for another phone line.

Try a different phone cord.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Allow the product to retry receiving the fax.

Try a different phone cord.

Make sure that the phone cord from the wall telephone jack is plugged into the line port.

Plug the product phone cord into a jack for another phone line.

If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Solve problems sending faxes

●

An error message displays on the control panel

●

The control panel displays a Ready message with no attempt to send the fax

●

The control panel displays the message "Storing page 1" and does not progress beyond that message

●

Faxes can be received, but not sent

●

Product is password protected

●

Unable to use fax functions from the control panel

●

Unable to use speed dials

114 Chapter 6 Fax ENWW

●

Unable to use group dials

●

Receive a recorded error message from the phone company when trying to send a fax

●

Unable to send a fax when a phone is connected to the product

An error message displays on the control panel

The Communication error. message appears

● Allow the product to retry sending the fax. Re-sending temporarily reduces the fax speed.

● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

● Try a different phone cord.

● From the control panel, change the Fax Speed option to the Medium(V.17) setting or Slow(V.29) setting.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Speed menu.

e. Select the correct setting.

● Turn off the Error Correction option.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Open the Error Correction menu.

e. Select the Off setting.

NOTE: Turning off the Error Correction option can reduce image quality.

● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

No dial tone.

● Make sure that the telephone cord is plugged into the correct port on the product.

● Make sure that the telephone cord from the product is plugged directly into the wall telephone jack.

● Check for a dial tone on the phone line by using the Start Fax button.

ENWW Solve fax problems 115

● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

● Unplug the telephone cord from both the product and the wall and replug the cord.

● Make sure that you are using the telephone cord that came with the product.

● Plug the product phone cord into a jack for another phone line.

● Check the phone line by using the Run Fax Test option from the Service menu on the control panel.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Select the Run Fax Test item.

The Fax is busy. message appears

● Try sending the fax again.

● Call the recipient to ensure that the fax machine is on and ready.

● Check that you are dialing the correct fax number.

● Check for a dial tone on the phone line by using the Start Fax button.

● Make sure that the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.

● Plug the product phone cord into a jack for another phone line, and try sending the fax again.

● Try a different phone cord.

● Send the fax at a later time.

● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

The No fax answer. message appears

● Try to resend the fax.

● Call the recipient to ensure that the fax machine is on and ready.

● Check that you are dialing the correct fax number.

● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.

● Plug the product phone cord into a jack for another phone line.

● Try a different phone cord.

● Make sure that the phone cord from the wall telephone jack is plugged into the line port.

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● Check the phone line by using the Run Fax Test option from the Service menu on the control panel.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Select the Run Fax Test item.

● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

Document feeder paper jam

● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing.

● Copy or print the original to letter, A4, or legal size paper, and then resend the fax.

The Fax storage is full. message appears

● Turn the product off then on.

● Print stored faxes that have not been printed.

a. Touch the Fax button, and then touch the Fax Menu button.

b. Open the Receive Options menu.

c.

Select the Print Private Faxes item.

d. Provide the password when the product prompts you.

● Delete stored faxes from memory.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Select the Clear Saved Faxes item.

● Divide the large fax job into smaller sections, and then fax them individually.

Scanner error

● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing.

● Copy or print the original onto letter, A4, or legal size paper and then resend the fax.

ENWW Solve fax problems 117

The control panel displays a Ready message with no attempt to send the fax

● Check the fax activity log for errors.

a. Touch the Fax button, and then touch the Fax Menu button.

b. Open the Fax Reports menu.

c.

Open the Fax Activity Log menu.

d. Select the Print Log Now option.

● If a phone is connected to the product, make sure that the phone is hung up.

● Disconnect all other lines between the fax and the product.

● Connect the product directly into the wall telephone jack and resend the fax.

The control panel displays the message "Storing page 1" and does not progress beyond that message

● Delete stored faxes from memory.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Select the Clear Saved Faxes item.

Faxes can be received, but not sent

Send fax and nothing happens.

1.

Check for a dial tone on the phone line by using the Start Fax button.

2.

Turn the product off then on.

3.

Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Fax Header menu.

e. Enter the correct settings.

4.

Verify that any extension phones on the line are hung up.

5.

If using a DSL service, make sure that the phone line connection to the product includes a highpass filter.

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Product is password protected

If a network administrator has set a product password, then you must obtain the password in order to use the product fax features.

Unable to use fax functions from the control panel

● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password.

● If you do not know the password for the product, contact your system administrator.

● Verify with the system administrator that the fax functionality has not been disabled.

Unable to use speed dials

● Make sure that the fax number is valid.

● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Dial Prefix menu.

e. Select the On setting.

Unable to use group dials

● Make sure that the fax number is valid.

● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Dial Prefix menu.

e. Select the On setting.

● Set up all entries in the group with speed dial entries.

a. Open an unused speed dial entry.

b. Enter the fax number for the speed dial.

c.

Touch the OK button to save the speed dial.

ENWW Solve fax problems 119

Receive a recorded error message from the phone company when trying to send a fax

● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked.

For example, some phone services might prevent long distance calling.

● If an outside line requires a prefix, turn on the Dial Prefix option or include the prefix in the speed dial number.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Dial Prefix menu.

e. Select the On setting.

NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually.

● Send a fax to an international number

a. If a prefix is required, manually dial the telephone number with the prefix.

b. Enter the country/region code before dialing the phone number.

c.

Wait for pauses as you hear the tones on the phone.

d. Send the fax manually from the control panel.

Unable to send a fax when a phone is connected to the product

● Make sure that the telephone is hung up.

● Make sure that the telephone is not being used for a voice call when faxing.

● Unplug the phone from the line, and then try sending the fax.

Solve problems receiving faxes

●

The fax does not respond

●

An error message displays on the control panel

●

A fax is received but does not print

●

Sender receives a busy signal

●

No dial tone

●

Cannot send or receive a fax on a PBX line

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The fax does not respond

The fax has a dedicated phone line

● Set the Answer Mode option to the Automatic setting from the control panel.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Answer Mode menu.

e. Select the Automatic setting.

An answering machine is connected to the product

● Set the Answer Mode option to the TAM setting and plug the answering machine into the

“telephone” port.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Answer Mode menu.

e. Select the TAM setting.

If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.

● Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Rings to Answer menu.

e. Select the correct setting.

● Plug the answering machine into the “telephone” port.

● If the product has a telephone handset connected, set the Answer Mode option to the Fax/Tel setting to route calls to the correct device. When detecting a voice call, the product generates a ring tone that alerts you to pick up the telephone handset.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

ENWW Solve fax problems 121

c.

Open the Basic Setup menu.

d. Open the Answer Mode menu.

e. Select the Fax/Tel setting.

A telephone handset is connected to the product

Set the Answer Mode option to the Automatic setting.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the Fax Setup menu.

3.

Open the Basic Setup menu.

4.

Open the Answer Mode menu.

5.

Select the Automatic setting.

The Answer Mode setting is set to the Manual setting

● Touch the Start Fax button on the product control panel.

Voice mail is available on the fax line

● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for information.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Distinctive Ring menu.

e. Select the correct setting.

● Buy a dedicated line for faxing.

● Set the Answer Mode option to the Manual setting.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Answer Mode menu.

e. Select the Manual setting.

NOTE: You must be present to receive faxes.

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The product is connected to a DSL phone service

● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter.

● Verify that the filter is plugged in.

● Replace the existing filter to make sure that it is not defective.

The product uses a fax over IP or VoIP phone service

● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Speed menu.

e. Select the correct setting.

● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter.

An error message displays on the control panel

The No fax detected. message appears

NOTE: This error does not always refer to a missed fax. If a voice call is made to a fax number by mistake and the caller hangs up, the No fax detected. message appears on the control panel.

● Ask the sender to resend the fax.

● Make sure that the telephone cord from the product is plugged into the wall telephone jack.

● Try a different phone cord.

● Plug the product phone cord into a jack for another phone line.

● Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone.

● Make sure that the telephone cord is plugged into the “line” port on the product.

● Check the phone line by running a fax test from the control panel.

● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

ENWW Solve fax problems 123

The Communication error. message appears

● Ask the sender to send the fax again or send at a later time when line conditions have improved.

● Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.

● Try a different phone cord.

● Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting, or disable the Fast(V.34) setting.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Speed menu.

e. Select the correct setting.

● Turn off the Error Correction feature to prevent automatic error correction.

NOTE: Turning off the Error Correction feature can reduce image quality.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Open the Error Correction menu.

e. Select the Off setting.

● Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number.

a. Touch the Fax button, and then touch the Fax Menu button.

b. Open the Fax Reports menu.

c.

Open the Fax Activity Log menu.

d. Select the Print Log Now option.

● If the error persists, contact HP. See www.hp.com/support/ljm425series or the support flyer that came in the product box.

The Fax storage is full. message appears

● Turn the product off then on.

● Print all of the faxes, and then have the sender resend the fax.

● Ask the sender to divide a large fax job into smaller sections, and then fax them individually.

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● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the

Superfine setting.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Resolution menu.

e. Select the correct setting.

● Cancel all fax jobs or clear the faxes from memory.

The Fax is busy. message appears

● The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending at a later time.

● Allow the product to try sending the fax again.

A fax is received but does not print

The Private Receive feature is on

● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes.

● Enter the password to print the fax. If you do not know the password, contact the product administrator.

NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.

Sender receives a busy signal

A handset is connected to the product

● Make sure the phone is hung up.

● Change the Answer Mode option to match the product setup.

a. From the Home screen on the product control panel, touch the Setup button.

b. Open the Fax Setup menu.

c.

Open the Basic Setup menu.

d. Open the Answer Mode menu.

e. Select the setting that matches the product setup.

ENWW Solve fax problems 125

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/

Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device.

A phone line splitter is being used

● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone.

● Make sure the phone is hung up.

● Make sure the phone is not being used for a voice call when faxing.

No dial tone

● If using a phone line splitter, remove the phone line splitter and set up the phone as a downstream phone.

Cannot send or receive a fax on a PBX line

● If you are using a PBX phone line, contact your PBX administrator to configure an analog fax line for your product.

Solve general fax problems

●

Faxes are sending slowly

●

Fax quality is poor

●

Fax cuts off or prints on two pages

Faxes are sending slowly

The product is experiencing poor phone line quality.

● Retry sending the fax when the line conditions have improved.

● Check with the phone service provider that the line supports fax.

● Turn off the Error Correction setting.

a. Open the Setup Menu menu.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Open the Error Correction menu.

e. Select the Off setting.

NOTE: This can reduce image quality.

● Use white paper for the original. Do not use colors such as gray, yellow, or pink.

126 Chapter 6 Fax ENWW

● Increase the Fax Speed setting.

a. Open the Setup Menu menu.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Speed menu.

e. Select the correct setting.

● Divide large fax jobs into smaller sections, and then fax them individually.

● Change the fax settings on the control panel to a lower resolution.

a. Open the Setup Menu menu.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Resolution menu.

e. Select the correct setting.

Fax quality is poor

Fax is blurry or light.

● Increase fax resolution when sending faxes. Resolution does not affect received faxes.

a. Open the Setup Menu menu.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fax Resolution menu.

e. Select the correct setting.

NOTE: Increasing resolution slows transmission speed.

● Turn on the Error Correction setting from the control panel.

a. Open the Setup Menu menu.

b. Open the Service menu.

c.

Open the Fax Service menu.

d. Open the Error Correction menu.

e. Select the On setting.

ENWW Solve fax problems 127

● Check the toner cartridges and replace if necessary.

● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

Fax cuts off or prints on two pages

● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default

Paper Size settings.

a. Open the Setup Menu menu.

b. Open the System Setup menu.

c.

Open the Paper Setup menu.

d. Open the Default Paper Size menu.

e. Select the correct setting.

● Set the paper type and size for the tray used for faxes.

● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.

a. Open the Setup Menu menu.

b. Open the Fax Setup menu.

c.

Open the Advanced Setup menu.

d. Open the Fit to Page menu.

e. Select the On setting.

NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages.

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7 Manage and maintain

●

Use the HP Reconfiguration Utility to change the product connection

●

Set up HP Wireless Direct Printing

●

Use HP Web Services applications

●

Configure IP network settings

●

HP Device Toolbox (Windows)

●

HP Utility for Mac OS X

●

HP Web Jetadmin

●

Product security features

●

Economy settings

●

Print when a toner cartridge is at estimated end of life

●

Store and recycle supplies

●

Replacement instructions

●

Memory

●

Update the firmware

ENWW 129

Use the HP Reconfiguration Utility to change the product connection

If you are already using the product and you wish to change the way it is connected, use the

HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.

After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

The HP Reconfiguration Utility is located in the HP programs group on your computer.

130 Chapter 7 Manage and maintain ENWW

Set up HP Wireless Direct Printing

NOTE: This feature is available with wireless models only.

The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an

HP Wireless Direct-enabled product without requiring connection to an established network or the

Internet. Use HP Wireless Direct to print wirelessly from the following devices:

● iPhone, iPad, or iTouch using Apple AirPrint

● Mobile devices that run Android, iOS, or Symbian using the HP ePrint Home & Biz application

To set up HP Wireless Direct from the control panel, complete the following steps:

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● Network Setup

● Wireless Menu

● Wireless Direct Settings

● Wireless Direct On/Off

NOTE: If the Wireless Direct Settings item does not appear on the control panel, you need to upload the current version of the product firmware. To get the current version, go to www.hp.com

, enter the HP product number in the search box, select the specific product model, and then click the Software & Driver Downloads link.

3.

Touch the On menu item. The product saves the setting and then returns the control panel to the

Wireless Direct Settings menu.

ENWW Set up HP Wireless Direct Printing 131

Use HP Web Services applications

1.

From the Home screen on the product control panel, touch the Web Services button.

2.

Touch the Enable Web Services button.

After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.

132 Chapter 7 Manage and maintain ENWW

Configure IP network settings

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1.

From the Home screen on the product control panel, touch the Network product IP address.

button to find the

2.

To open the HP Embedded Web Server, type the IP address into the address line of a Web browser.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for

Windows or the HP Utility for Mac OS X.

3.

Click the Networking tab to obtain network information. You can change settings as needed.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Scroll to and touch the Network Setup menu.

3.

Touch the TCP/IP Config menu, and then touch the Manual button.

4.

Use the numeric keypad to enter the IP address, and touch the OK button. Touch the Yes button to confirm.

5.

Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm.

6.

Use the numeric keypad to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.

Rename the product on a network

If you want to rename the product on a network so that it can be uniquely identified, use the

HP Embedded Web Server.

1.

From the Home screen on the product control panel, touch the Network product IP address.

button to find the

2.

To open the HP Embedded Web Server, type the product IP address into the address line of a

Web browser.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for

Windows or the HP Utility for Mac OS X.

3.

Open the System tab.

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4.

On the Device Information page, the default product name is in the Device Status field. You can change this name to uniquely identify this product.

NOTE: Completing the other fields on this page is optional.

5.

Click the Apply button to save the changes.

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Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel.

NOTE: The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer).

NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Scroll to and touch the Network Setup menu.

3.

Touch the Link Speed menu.

4.

Select one of the following options.

Setting

Automatic

10T Full

10T Half

100TX Full

100TX Half

1000T Full

Description

The print server automatically configures itself for the highest link speed and communication mode allowed on the network.

10 Mbps, full-duplex operation

10 megabytes per second (Mbps), half-duplex operation

100 Mbps, full-duplex operation

100 Mbps, half-duplex operation

1000 Mbps, full-duplex operation

5.

Touch the OK button. The product turns off and then on.

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HP Device Toolbox (Windows)

Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product.

NOTE: This tool is available only if you performed a full installation when you installed the product.

1.

Click the Start button, and then click the Programs item.

2.

Click your HP product group, and then click the HP Device Toolbox item.

Tab or section

Home tab

Provides product, status, and configuration information.

Description

● Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies.

● Supplies Status: Shows the approximate percent life remaining of HP supplies.

Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

● Device Configuration: Shows the information found on the product configuration page.

● Network Summary: Shows the information found on the product network configuration page.

● Reports: Allows you to print the configuration and supplies status pages that the product generates.

● Event Log: Shows a list of all product events and errors.

● Device Information: Provides basic product and company information.

System tab

Provides the ability to configure the product from your computer.

● Paper Setup: Allows you to change the paper-handling defaults for the product.

● Print Quality: Allows you to change the print quality defaults for the product, including calibration settings.

● Paper Types: Allows you to configure print modes that correspond to the paper types that the product accepts.

● System Setup: Allows you to change the system defaults for the product.

● Service: Allows you to start the cleaning procedure on the product.

● Product Security: Allows you to set or change the product password.

● Save and Restore: Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.

NOTE: The System tab can be password-protected. If this product is on a network, always consult with the administrator before changing settings on this tab.

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Tab or section

Print tab

Provides the ability to change default print settings from your computer.

Networking tab

Provides the ability to change network settings from your computer.

HP Web Services tab

HP Smart Install tab

Description

● Printing: Change the default product print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel.

● PCL5c: View and change the PCL5c settings.

● PostScript: Turn off or on the Print PS Errors feature.

Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.

Use this tab to set up and use various Web tools with the product.

Use this tab to download and install the print driver.

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HP Utility for Mac OS X

Use the HP Utility for Mac OS X to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product.

You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IPbased network.

Open the HP Utility

▲ From the dock, click HP Utility.

-or-

From Applications, click Hewlett Packard, and then click HP Utility.

HP Utility features

Use the HP Utility software to perform the following tasks:

● Obtain information about supplies status.

● Obtain information about the product, such as the firmware version and the serial number.

● Print a configuration page.

● Configure the paper type and size for the tray.

● Transfer files and fonts from the computer to the product.

● Update the product firmware.

● Change the Bonjour name for the product on the Bonjour network.

● Display the color usage page.

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HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.

NOTE: Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.

NOTE: Browsers must be Java-enabled. Web Jetadmin is not supported for Mac OS X.

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Product security features

The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.

For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting . The site provides links to white papers and FAQ documents about security features.

Lock the product

1.

You can attach a security cable to the slot on the back of the product.

Set or change the product password

Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

1.

From the Home screen on the product control panel, touch the Network product IP address.

button to find the

2.

To open the HP Embedded Web Server, type the product IP address into the address line of a

Web browser.

NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for

Windows or the HP Utility for Mac OS X.

3.

Click the Settings tab, and click the Security link.

NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button.

4.

Type the new password in the New Password box and in the Verify password box.

5.

At the bottom of the window, click the Apply button to save the password.

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Economy settings

Print with EconoMode

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web

Server

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Click the EconoMode check box.

Set the sleep delay

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● System Setup

● Energy Settings

● Sleep Delay

3.

Select the time for the sleep delay.

NOTE: The default value is 15 Minutes .

Set the Auto Power Down delay

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● System Setup

● Energy Settings

● Auto Power Down

● Power Down Delay

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3.

Select the time for the power-down delay.

NOTE: The default value is 30 Minutes .

4.

The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake.

Open the following menus:

● System Setup

● Energy Settings

● Auto Power Down

● Wake Events

To turn off a wake event, select the event and then select the No option.

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Print when a toner cartridge is at estimated end of life

Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner cartridge has ended.

You can change the way the product reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new toner cartridge.

Enable or disable the At Very Low settings

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● System Setup

● Supply Settings

● Black Cartridge

● Very Low Setting

3.

Select one of the following options:

● Select the Continue option to set the product to alert you that the toner cartridge is very low, but to continue printing.

● Select the Stop option to set the product to stop printing (including printing faxes) until you replace the toner cartridge.

● Select the Prompt option to set the product to stop printing (including printing faxes) and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

When the product is set to the Stop option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped.

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When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

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Store and recycle supplies

Recycle supplies

To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP supply item.

Toner cartridge storage

Do not remove the toner cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

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Replacement instructions

Change the toner cartridge

When a toner cartridge approaches the end of useful life, you are prompted to order a replacement.

You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.

1.

Open the toner cartridge door, and then remove the toner cartridge.

2.

Remove the new toner cartridge from the bag.

Place the used toner cartridge in the bag for recycling.

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3.

Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge.

CAUTION: Do not touch the shutter or the surface of the roller.

4.

Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling.

5.

Align the toner cartridge with the tracks inside the product, insert the toner cartridge until it is firmly seated, and then close the toner cartridge door.

6.

Installation is complete. Place the used toner cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.

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Memory

This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell these products.

● BarDIMM Pro, Jetmobile

● MicrDIMM Pro, Jetmobile

● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc.

● Asian Fonts, JITCO, Ltd.

● BarDIMM® Box, Jetmobile

● BarSIMM 1.9, Jetmobile

● EIO Hard-Disk for LaserJet Series, Oberon Service SRL

● Ethernet to Token Ring Router (ETRR), Ringdale

● EuroForm Barcode 100, EuroForm A/S

CAUTION: Handling a memory module without wearing a grounded, antistatic device might damage the module. Touch any metal part of the product or other grounded metal before touching the memory module.

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Update the firmware

HP offers periodic upgrades to the product firmware. You can load the firmware updates manually, or you can set the product to automatically load firmware updates.

Manually update the firmware

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● Service

● LaserJet Update

● Check For Updates Now

3.

Touch the Yes button to prompt the product to search for firmware updates. If the product detects an upgrade, it will begin the update process.

Set the product to automatically update the firmware

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus:

● Service

● LaserJet Update

● Manage Updates

● Prompt Before Install

3.

Touch the Install Automatically option.

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8 Solve problems

ENWW

●

Solve problems checklist

●

Restore the factory-set defaults

●

Control panel help system

●

Interpret control panel messages

●

Paper feeds incorrectly or becomes jammed

●

Clear jams

●

Improve print quality

●

Solve copy quality problems

●

Solve scan quality problems

●

Solve scan to email problems

●

Solve scan to network folder problems

●

Solve fax quality problems

●

The product does not print or it prints slowly

●

Solve walk-up USB printing problems

●

Solve direct connection problems

●

Solve wired network problems

●

Solve wireless network problems

●

Solve product software problems with Windows

●

Solve product software problems with Mac OS X

●

Remove software (Windows)

●

Remove software (Mac OS X)

151

Solve problems checklist

Follow these steps when trying to solve a problem with the product.

●

Step 1: Make sure that the product is set up correctly

●

Step 2: Check the cabling or wireless connection

●

Step 3: Check the control panel for error messages

●

Step 4: Check the paper

●

Step 5: Check the software

●

Step 6: Test print functionality

●

Step 7: Test copy functionality

●

Step 8: Check the toner cartridge

●

Step 9: Try sending a print job from a computer

●

Step 10: Verify that the product is on the network

Step 1: Make sure that the product is set up correctly

1.

Press the power button to turn on the product or to deactivate the Auto Power Down mode.

2.

Check the power-cable connections.

3.

Make sure that the line voltage is correct for the product power configuration. (See the label on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

4.

If none of these measures restores power, contact HP Customer Care.

Step 2: Check the cabling or wireless connection

1.

Check the cable connection between the product and the computer. Make sure that the connection is secure.

2.

Make sure that the cable itself is not faulty by using a different cable, if possible.

3.

If the product is connected to a network, check the following items:

● Check the light next to the network connection on the product. If the network is active, the light is green.

● Make sure that you are using a network cable and not a phone cord to connect to the network.

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● Make sure the network router, hub, or switch is turned on and that it is working correctly.

● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

4.

If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.

Step 3: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 4: Check the paper

1.

Make sure that the paper that you are using meets specifications.

2.

Make sure that the paper is loaded correctly in the input tray.

Step 5: Check the software

1.

Make sure that the product software is installed correctly.

2.

Verify that you have installed the print driver for this product. Check the program to make sure that you are using the print driver for this product.

Step 6: Test print functionality

1.

Print a configuration page.

2.

If the page does not print, verify that the input tray contains paper.

3.

If the page jams in the product, clear the jam.

Step 7: Test copy functionality

1.

Place the configuration page onto the capture stage and make a copy.

2.

If the print quality on the copied pages is not acceptable, clean the cover over the camera lens with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the capture stage. They might seep and damage the product.

Step 8: Check the toner cartridge

Print a supplies status page and check remaining life of the toner cartridge.

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Step 9: Try sending a print job from a computer

1.

Try printing the job from another computer that has the product software installed.

2.

Check the USB or network cable connection. Direct the product to the correct port, or reinstall the software, selecting the connection type that you are using.

3.

If the print quality is unacceptable, verify that the print settings are correct for the media that you are using.

Step 10: Verify that the product is on the network

For networked products, open a Web browser, type the product IP address (from the previously printed configuration page) in the address box, and then press the Enter button to open the HP Embedded

Web Server. If the HP EWS does not open, reinstall the product on the network.

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Restore the factory-set defaults

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

1.

On the product control panel, touch the Setup button.

2.

Scroll to and touch the Service menu.

3.

Scroll to and touch the Restore Defaults button, and then touch the OK button.

The product automatically restarts.

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Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

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Interpret control panel messages

Control panel message types

The control panel messages indicate the current product status or situations that might require action.

Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.

Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.

Control panel messages

49 Error, Turn off then on

Description

The product experienced an internal error.

Recommended action

Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

50.x Fuser Error

Description

The product has experienced an error with the fuser.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

Turn off the product, wait at least 25 minutes, and then turn on the product.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

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51.XX Error

Description

The product has experienced an internal hardware error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

If the message persists, contact HP support.

54.XX Error

Description

The product has experienced an error with one of the internal sensors.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

55.X Error

Description

The product has experienced an internal error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

57 Fan Error, Turn off then on

Description

The product has experienced a problem with its internal fan.

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Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

59.X Error

Description

The product has experienced a problem with one of the motors.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

79 Error Turn off then on

Description

The product has experienced an internal firmware error.

Recommended action

Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.

79 Service error

Description

An incompatible DIMM is installed.

Recommended action

1. Turn the product power off.

2. Install a DIMM that the product supports.

3. Turn the product on.

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If the message persists, contact HP support.

Black cartridge low

Description

The toner cartridge is nearing the end of its useful life.

Recommended action

Printing can continue, but consider having a replacement toner cartridge on hand.

Black cartridge very low

Description

The toner cartridge is at the end of its useful life. A customer configurable option on this product is

"Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

Recommended action

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

Cleaning

Description

The product periodically performs a cleaning procedure to maintain the best print quality.

Recommended action

Wait for the cleaning process to finish.

Device error, press OK

Description

An internal error occurred.

Recommended action

Press the OK button to resume the job.

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Door open

Description

The product front door is open.

Recommended action

Close the door.

Genuine HP supply installed

Description

A genuine HP toner cartridge was installed.

Recommended action

No action necessary.

Incompatible black

Description

You have installed a toner cartridge that is intended for use in a different HP product model. The product might not function correctly with this toner cartridge installed.

Recommended action

Install the correct toner cartridge for this product.

Install black cartridge

Description

The toner cartridge is either not installed or not correctly installed in the product.

Recommended action

Install the toner cartridge.

Invalid driver Press [OK]

Description

You are using an incorrect print driver.

Recommended action

Select the correct print driver.

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Jam in Tray 1, Clear jam and then press OK

Description

The product has detected a jam.

Recommended action

Clear the jam from the tray, and then press OK .

If the message persists, contact HP support.

Load Tray 1 <TYPE> <SIZE>, Press OK to use available media

Description

The tray is not configured for the paper type and size that the print job is requesting.

Recommended action

Load the correct paper into Tray 1. Or press the OK button to use the paper currently in the tray.

Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start

Description

The product is ready to process the cleaning operation.

Recommended action

Load Tray 1 with plain paper in the size indicated, and then press the OK button.

Load tray <X> Press [OK] for available media

Description

The tray is empty.

Recommended action

Load paper into the tray to continue printing. Press the OK button to select a different tray.

Load tray <X> <TYPE> <SIZE>

Description

A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.

Recommended action

Load the correct paper into the tray, or press the OK button to use paper in a different tray.

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Manual Duplex Load Tray 1, Press OK

Description

The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.

Recommended action

Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press the OK button.

Manual feed <SIZE> <TYPE>, Press OK to use available media

Description

The product is set for manual feed mode.

Recommended action

Press the OK button to clear the message or load the correct paper into Tray 1.

Memory is low. Press OK.

Description

The product memory is almost full.

Recommended action

Press the OK button to finish the job, or press the Cancel button to cancel the job.

Break the job into smaller jobs that contain fewer pages.

Misprint, Press OK

Description

Paper has been delayed as it moves through the product.

Recommended action

Press the OK button to clear the message.

To avoid this problem, try the following solutions:

1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray.

2. Use paper that meets HP specifications. Store paper unopened in its original packaging.

3. Use the product in an area that meets the environmental specifications for this product.

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Print failure, press OK. If error repeats, turn off then on.

Description

The product cannot process the page.

Recommended action

Press the OK button to continue printing the job, but output might be affected.

If the error persists, turn the power off and then on. Resend the print job.

Rear door open

Description

The product rear door is open.

Recommended action

Close the door.

Remove shipping material from toner cartridge

Description

A toner cartridge shipping lock is installed.

Recommended action

Pull the orange tab to remove the shipping lock from the cartridge.

Replace black cartridge

Description

The toner cartridge is at the end of its useful life, and the product is customer-configured to stop printing when it reaches the very low state.

Recommended action

To ensure optimal print quality, HP recommends replacing the toner cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an

HP toner cartridge has reached very low, HP's Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at

Very Low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

Unexpected size in tray <X> Load <size> Press [OK]

Description

The product has detected paper in the tray that does not match the configuration for the tray.

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Recommended action

Load the correct paper into the tray, or configure the tray for the size that you have loaded.

Unsupported black cartridge Press [OK] to continue

Description

The product has detected an installed toner cartridge that was not made by HP.

Recommended action

Press the OK button to continue printing.

If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty.

Used black cartridge is installed Press [OK] to continue

Description

You are using a toner cartridge that reached the default low threshold while it was installed in a product.

Recommended action

Prining can continue, but consider having a replacement toner cartridge on hand.

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Paper feeds incorrectly or becomes jammed

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.

Open the product and remove any jammed sheets of paper.

2.

Load the tray with the correct size of paper for your job.

3.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

4.

Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.

Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not

fan the paper. Return the stack of paper to the tray.

2.

Use only paper that meets HP specifications for this product.

3.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

Prevent paper jams

To reduce the number of paper jams, try these solutions.

1.

Use only paper that meets HP specifications for this product.

2.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3.

Use paper that has not previously been printed or copied on.

4.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

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Clear jams

Jam locations

Jams can occur in these locations:

5

6

1

4

5

2

3

6

Document feeder

Output bin

Rear door

Tray 1

Tray 2

Optional Tray 3

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

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Clear jams from the document feeder

1.

Turn the product off.

2.

Open the document feeder cover.

3.

Gently pull the jammed paper out.

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4.

Close the document feeder roller assembly, and then close the document feeder cover.

5.

Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out.

Clear a jam in Tray 1

NOTE: If the sheet tears, remove all fragments before resuming printing.

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1.

If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.

2.

If you cannot see the jammed sheet, open the print cartridge door, and then remove the print cartridge.

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3.

Remove the jammed sheet by pulling it straight out.

CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out.

4.

Reinstall the print cartridge, and then close the print cartridge door.

Clear a jam in Tray 2

1.

Remove the tray from the product.

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2.

Remove the jammed sheet by pulling it straight out.

3.

Replace the tray.

4.

Press the OK button to continue printing.

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Clear a jam in optional Tray 3

1.

Remove the tray from the product.

2.

Remove the jammed sheet by pulling it straight out.

3.

Replace the tray.

4.

Press the OK button to continue printing.

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Clear jams from the output bin

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

1.

With both hands, grasp the paper, and carefully pull it free from the product.

Clear a jam in the duplexer area

1.

Open the rear door.

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2.

Remove any jammed sheets.

NOTE: If the sheet tears, remove all fragments before resuming printing.

CAUTION: Wait until the fuser area has cooled before clearing the jam.

3.

Close the rear door.

Clear a jam in the fuser area

1.

Open the rear door.

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2.

Remove any jammed sheets.

NOTE: If the sheet tears, remove all fragments before resuming printing.

CAUTION: Wait until the fuser area has cooled before clearing the jam.

3.

Close the rear door.

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Improve print quality

Check the paper type setting (Windows)

Check the paper type setting if you are having any of the following problems:

● Toner is smearing on the printed pages.

● Repeated marks occur on the printed pages.

● Printed pages are curled.

● Toner flakes off the printed pages.

● Printed pages have small unprinted areas.

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

From the Paper type drop-down list, click the More... option.

5.

Expand the list of Type is: options.

6.

Expand each category of paper types until you find the paper type that you are using.

7.

Select the option for the type of paper you are using, and then click the OK button.

Check the paper type setting (Mac OS X)

Check the paper type setting if you are having any of the following problems:

● Toner is smearing on the printed pages.

● Repeated marks occur on the printed pages.

● Printed pages are curled.

● Toner flakes off the printed pages.

● Printed pages have small unprinted areas.

1.

On the File menu, click the Print option.

2.

In the Printer menu, select this product.

3.

In the Copies & Pages menu, click the Page Setup button.

4.

Select a size from the Paper Size drop-down list, and then click the OK button.

5.

Open the Finishing menu.

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6.

Select a type from the Media-type drop-down list.

7.

Click the Print button.

Check toner cartridge status

Print the supplies status page

Information pages reside within the product memory. These pages help diagnose and solve problems with the product.

NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel or the embedded Web server.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Reports button.

3.

Touch the Supplies Status button to print the report.

Check the supplies status

Check the supplies status page for the following information:

● Estimated percentage of cartridge life remaining

● Approximate pages remaining

● Part numbers for HP toner cartridges

● Number of pages printed

Print a cleaning page

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

3.

Touch the Cleaning Page button.

4.

Load plain letter or A4 paper when you are prompted.

5.

Touch the OK button to begin the cleaning process.

The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

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Inspect the toner cartridge for damage

1.

Remove the toner cartridge from the product, and verify that the sealing tape has been removed.

2.

Check the memory chip for damage.

3.

Examine the surface of the imaging drum on the bottom of the toner cartridge.

CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.

Fingerprints on the imaging drum can cause print-quality problems.

4.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5.

If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.

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Check the paper and printing environment

Use paper that meets HP specifications

Use different paper if you are having any of the following problems:

● The printing is too light or seems faded in areas.

● Specks of toner are on the printed pages.

● Toner is smearing on the printed pages.

● Printed characters seem misformed.

● Printed pages are curled.

Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper:

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Check the product environment

Verify that the product is operating within the environmental specifications listed in the product

Warranty and Legal Guide.

Check print job settings

Check the EconoMode setting

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. To improve print quality, verify that the EconoMode setting is deactivated.

1.

From the software program, select the Print option.

2.

Select the product, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

Verify that the EconoMode check box is cleared. If there is a checkmark in the check box, click the check box to clear it.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

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Use the print driver that best meets your printing needs

You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

HP PCL 6 driver

HP UPD PS driver

HP UPD PCL 5

HP UPD PCL 6

● Provided as the default driver. This driver is automatically installed unless you select a different one.

● Recommended for all Windows environments

● Provides the overall best speed, print quality, and product-feature support for most users

● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments

● Might not be fully compatible with third-party and custom software programs that are based on PCL 5

● Recommended for printing with Adobe ® software programs or with other highly graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash font support

● Recommended for general office printing in Windows environments

● Compatible with previous PCL versions and older HP LaserJet products

● The best choice for printing from third-party or custom software programs

● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe)

● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models

● Preferred when printing to multiple printer models from a mobile Windows computer

● Recommended for printing in all Windows environments

● Provides the overall best speed, print quality, and printer feature support for most users

● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments

● May not be fully compatible with third-party and custom solutions based on

PCL5

Download additional print drivers from this Web site: www.hp.com/support/ljm425series .

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Solve copy quality problems

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

1.

Use the power switch to turn off the product, and then unplug the power cord from the electrical socket.

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

4.

Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5.

Plug in the product, and then use the power switch to turn on the product.

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Check the paper settings

1.

From the Home screen on the product control panel, touch the Copy button.

2.

Touch the Settings button, and then scroll to and touch the Paper button.

3.

From the list of paper sizes, touch the name of the paper size that is in Tray 1.

4.

From the list of paper types, touch the name of the paper type that is in Tray 1.

5.

Touch the Black or Color button to start copying.

Optimize for text or pictures

The following copy-quality settings are available:

● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting.

● Mixed : Use this setting for documents that contain a mixture of text and graphics.

● Text : Use this setting for documents that contain mostly text.

● Picture : Use this setting for documents that contain mostly graphics.

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1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

Edge-to-edge copying

The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x

13.7 in), leaving a 4 mm unprintable border around the page.

Considerations for printing or scanning documents with cropped edges:

● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position.

● When the original is the size of the desired output, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped.

Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad.

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1.

Open the document feeder cover.

2.

Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

3.

Close the document feeder cover.

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Solve scan quality problems

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

1.

Use the power switch to turn off the product, and then unplug the power cord from the electrical socket.

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

4.

Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5.

Plug in the product, and then use the power switch to turn on the product.

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Check the resolution settings

The following table describes the recommended resolution and color settings for different types of scan jobs.

NOTE: The default resolution is 200 ppi.

Intended use

Fax

Email

Edit text

Print (graphics or text)

Display on screen

Recommended resolution

150 ppi

150 ppi

300 ppi

600 ppi for complex graphics, or if you want to significantly enlarge the document

300 ppi for normal graphics and text

150 ppi for photos

75 ppi

Recommended color settings

● Black and white

● Black and white, if the image does not require smooth gradation

● Grayscale, if the image requires smooth gradation

● Color, if the image is in color

●

●

●

●

Black and white

Black and white for text and line art

Grayscale for shaded or colored graphics and photos

Color, if the image is in color

● Black and white for text

● Grayscale for graphics and photos

● Color, if the image is in color

Check the color settings

You can set the color values to the following settings when scanning.

Setting

Color

Black and White

Grayscale

Recommended use

Use this setting for high-quality color photos or documents in which the color is important.

Use this setting for text documents.

Use this setting when file size is an issue or when you want to scan a document or photograph quickly.

Optimize for text or pictures

The following copy-quality settings are available:

● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting.

● Mixed : Use this setting for documents that contain a mixture of text and graphics.

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● Text : Use this setting for documents that contain mostly text.

● Picture : Use this setting for documents that contain mostly graphics.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad.

1.

Open the document feeder cover.

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2.

Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

3.

Close the document feeder cover.

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Solve scan to email problems

If scan to email problems occur, try these solutions:

● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.

● Make sure the Scan to Email feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.

● Make sure the product is connected to a computer or to a network.

Cannot connect to the email server

● Make sure the SMTP server name is correct. Check this setting with your system administrator or

Internet Service Provider.

● If the product cannot establish a secure connection to the SMTP server, try without the secure connection or try a different server or port. Check this setting with your system administrator or

Internet Service Provider.

● If the SMTP server requires authentication, make sure a valid user name and password are used.

● If the SMTP server uses an authentication method that is not supported, try a different server.

Check this setting with your system administrator or Internet Service Provider.

The email failed

● Verify that email addresses entered are correct.

● If the size of the email was too large, send fewer pages or reduce the scan resolution.

Unable to scan

● If you are prompted for a PIN, enter the correct PIN for the outgoing profile.

● Make sure at least one email address is selected in the To field.

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Solve scan to network folder problems

If scan to network folder problems occur, try these solutions:

● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.

● Make sure the Scan to Network Folder feature is enabled. If it has been disabled, enable the feature through the HP Device Toolbox (Windows) or HP Utility for Mac OS X software.

● Make sure the product is connected to a network.

The scan failed

● Make sure the network path is in the correct format (//host/share/path) and the folder exists.

● Make sure the network directory is readable and writeable.

● If you are using the default file names for scanned files, make sure there are no conflicting file names. Remove some of the previously scanned files.

● Use the IP address instead of the host name. Make sure the product and host are connected to the same network.

● If the network folder is password protected, make sure to enter the correct user name and password.

● If a Disk full message displays, remove some files from the network folder.

● Turn the product off, and then on. Scan again.

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Solve fax quality problems

Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

1.

Use the power switch to turn off the product, and then unplug the power cord from the electrical socket.

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

4.

Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5.

Plug in the product, and then use the power switch to turn on the product.

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Check the send-fax resolution setting

If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-oncommunication-error options.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Open the Fax Resolution menu.

Optimize for text or pictures

The following copy-quality settings are available:

● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting.

● Mixed : Use this setting for documents that contain a mixture of text and graphics.

● Text : Use this setting for documents that contain mostly text.

● Picture : Use this setting for documents that contain mostly graphics.

1.

Load the document onto the scanner glass or into the document feeder.

2.

From the Home screen on the product control panel, touch the Copy button.

3.

Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it.

4.

Touch the Start Copy button to start copying.

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Check the error correction setting

Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On , the product can request that the portion of the fax be resent. The factory-set default for error correction is On .

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Service menu.

3.

Touch the Fax Service menu.

4.

Touch the Error Correction button, and then touch the On button.

Send to a different fax machine

Send the fax job to a different fax machine to see if another machine will successfully receive the fax job.

Clean the pickup rollers and separation pad in the document feeder

If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad.

1.

Open the document feeder cover.

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2.

Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

3.

Close the document feeder cover.

Check the fit-to-page setting

If the product printed a fax job off the page, turn on the fit-to-page feature from the product control panel.

NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Touch the Fax Setup menu.

3.

Touch the Advanced Setup menu.

4.

Touch the Fit to Page button, and then touch the On button.

Check the sender's fax machine

Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.

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Perform a fax diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the product fax settings.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus

● System Setup

● Self Diagnostics

3.

Touch the Run Fax Test button to start the test. The product prints a test page that shows test results.

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The product does not print or it prints slowly

The product does not print

If the product does not print at all, try the following solutions.

1.

Make sure the product is turned on and that the control panel indicates it is ready.

◦ If the control panel does not indicate the product is ready, turn the product off and then on again.

◦ If the control panel indicates the product is ready, try sending the job again.

2.

If the control panel indicates the product has an error, resolve the error and then try sending the job again.

3.

Make sure the cables are all connected correctly. If the product is connected to a network, check the following items:

◦ Check the light next to the network connection on the product. If the network is active, the light is green.

◦ Make sure that you are using a network cable and not a phone cord to connect to the network.

◦ Make sure the network router, hub, or switch is turned on and that it is working correctly.

4.

Install the HP software from the CD that came with the product. Using generic print drivers can cause delays clearing jobs from the print queue.

5.

From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

◦ If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab matches the product name on the product configuration page.

◦ If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB.

6.

If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem.

7.

If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

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The product prints slowly

If the product prints, but it seems slow, try the following solutions.

1.

Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljm425series .

2.

When you configure the product to print on some paper types, such as heavy paper, the product prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.

3.

If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.

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Solve walk-up USB printing problems

●

The USB Flash Drive menu does not open when you insert the USB accessory

●

The file does not print from the USB storage accessory

●

The file that you want to print is not listed in the USB Flash Drive menu

The USB Flash Drive menu does not open when you insert the USB accessory

1.

You might be using a USB storage accessory or a file system that this product does not support.

Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.

2.

If another menu is already open, close that menu and then reinsert the USB storage accessory.

3.

The USB storage accessory might have multiple partitions. (Some USB storage accessory manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage accessory to remove the partitions, or use a different USB storage accessory.

4.

The USB storage accessory might require more power than the product can provide.

a. Remove the USB storage accessory.

b. Turn the product off and then on.

c.

Use a USB storage accessory that has its own power supply or that requires less power.

5.

The USB storage accessory might not be functioning correctly.

a. Remove the USB storage accessory.

b. Turn the product off and then on.

c.

Try printing from another USB storage accessory.

The file does not print from the USB storage accessory

1.

Make sure paper is in the tray.

2.

Check the control panel for messages. If paper is jammed in the product, clear the jam.

ENWW Solve walk-up USB printing problems 199

The file that you want to print is not listed in the USB Flash Drive menu

1.

You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types.

2.

You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders.

3.

You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

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Solve direct connection problems

If you have connected the product directly to a computer, check the cable.

● Verify that the cable is connected to the computer and to the product.

● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.

● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

ENWW Solve direct connection problems 201

Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

●

Poor physical connection

●

The computer is using the incorrect IP address for the product

●

The computer is unable to communicate with the product

●

The product is using incorrect link and duplex settings for the network

●

New software programs might be causing compatibility problems

●

The computer or workstation might be set up incorrectly

●

The product is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com

.

Poor physical connection

1.

Verify that the product is attached to the correct network port using a cable of the correct length.

2.

Verify that cable connections are secure.

3.

Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.

4.

If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1.

Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2.

If you installed the product using the HP standard TCP/IP port, select the box labeled Always

print to this printer, even if its IP address changes.

3.

If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.

If the IP address is correct, delete the product and then add it again.

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The computer is unable to communicate with the product

1.

Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b. Type ping followed by the IP address for your product.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.

If the window displays round-trip times, the network is working.

2.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1.

Check the network drivers, print drivers, and the network redirection.

2.

Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.

Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.

Reconfigure the network settings if necessary.

ENWW Solve wired network problems 203

Solve wireless network problems

Wireless connectivity checklist

● Verify that the network cable is not connected.

● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on.

● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the

SSID. If you are not sure the SSID is correct, run the wireless setup again.

● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.

● If the wireless network is working correctly, try accessing other computers on the wireless network.

If the network has Internet access, try connecting to the Internet over a wireless connection.

● Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless access point (on networks using WPA security).

● Verify that the product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router).

● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access point.

● Verify that the product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

● Verify that the print driver is installed on the computer.

● Verify that you have selected the correct printer port.

● Verify that the computer and product connect to the same wireless network.

● For Mac OS X, verify that the wireless router supports Bonjour.

The product does not print after the wireless configuration completes

1.

Make sure that the product is turned on and in the ready state.

2.

Turn off any third-party firewalls on your computer.

3.

Make sure that the wireless network is working correctly.

4.

Make sure that your computer is working correctly. If necessary, restart the computer.

5.

Verify that you can open the product HP Embedded Web Server from a computer on the network.

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The product does not print, and the computer has a third-party firewall installed

1.

Update the firewall with the most recent update available from the manufacturer.

2.

If programs request firewall access when you install the product or try to print, make sure you allow the programs to run.

3.

Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or product

1.

Make sure that the router or product connects to the same network that your computer connects to.

2.

Print a configuration page.

3.

Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

4.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Cannot connect more computers to the wireless product

1.

Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2.

Make sure that the product is turned on and in the ready state.

3.

Turn off any third-party firewalls on your computer.

4.

Make sure that the wireless network is working correctly.

5.

Make sure that your computer is working correctly. If necessary, restart the computer.

The wireless product loses communication when connected to a

VPN

● Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

● Make sure the wireless router is turned on and has power.

● The network might be hidden. However, you can still connect to a hidden network.

ENWW Solve wireless network problems 205

The wireless network is not functioning

1.

Make sure that the network cable is not connected.

2.

To verify if the network has lost communication, try connecting other devices to the network.

3.

Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b. Type ping followed by the router IP address.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.

If the window displays round-trip times, the network is working.

4.

Make sure that the router or product connects to the same network that the computer connects to.

a. Print a configuration page.

b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c.

If the numbers are not the same, the devices are not connecting to the same network.

Reconfigure the wireless setup for the product.

Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

1.

From the Home screen on the product control panel, touch the Setup button.

2.

Open the following menus

● System Setup

● Self Diagnostics

3.

Touch the Run Network Test button to start the test. The product prints a test page that shows test results.

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Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.

● Position the wireless router in a central location in line of sight with the wireless products on the network.

ENWW Solve wireless network problems 207

Solve product software problems with Windows

A print driver for the product is not visible in the Printer folder

1.

Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.

Try plugging the USB cable into a different USB port on the computer.

An error message was displayed during the software installation

1.

Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.

Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.

3.

If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

1.

Print a configuration page, and verify the product functionality.

2.

Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.

3.

Verify the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a. Click Start.

b. Click Settings.

c.

Click Printers and Faxes (using the default Start menu view) or click Printers (using the

Classic Start menu view).

d. Right-click the product driver icon, and then select Properties.

e. Click the Ports tab, and then click Configure Port.

f.

Verify the IP address, and then click OK or Cancel.

g. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

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Windows 7

a. Click Start.

b. Click Devices and Printers.

c.

Right-click the product driver icon, and then select Printer properties.

d. Click the Ports tab, and then click Configure Port.

e. Verify the IP address, and then click OK or Cancel.

f.

If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

ENWW Solve product software problems with Windows 209

Solve product software problems with Mac OS X

●

The print driver is not listed in the Print & Fax or Print & Scan list

●

The product name does not appear in the product list in the Print & Fax or Print & Scan list

●

The print driver does not automatically set up the selected product in the Print & Fax or Print &

Scan list

●

A print job was not sent to the product that you wanted

●

When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.

●

You are using a generic print driver when using a USB connection

The print driver is not listed in the Print & Fax or Print & Scan list

1.

Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/

PPDs/Contents/Resources. If necessary, reinstall the software.

2.

If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.

The product name does not appear in the product list in the Print &

Fax or Print & Scan list

1.

Make sure that the cables are connected correctly and the product is on.

2.

Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.

3.

Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.

4.

Replace the USB or network cable with a high-quality cable.

The print driver does not automatically set up the selected product in the Print & Fax or Print & Scan list

1.

Make sure that the cables are connected correctly and the product is on.

2.

Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/

PPDs/Contents/Resources. If necessary, reinstall the software.

3.

If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.

4.

Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.

5.

Replace the USB or network cable with a high-quality cable.

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A print job was not sent to the product that you wanted

1.

Open the print queue and restart the print job.

2.

Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax (Print & Scan in Mac OS X v10.7) list.

When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list after the driver is selected.

Software troubleshooting

1.

Make sure that your Mac operating system is Mac OS X 10.5 or later.

2.

Use the + button to add the product to the Print & Fax (Print & Scan in Mac OS X v10.7) list.

Hardware troubleshooting

1.

Make sure that the product is turned on.

2.

Make sure that the USB cable is connected correctly.

3.

Make sure that you are using the appropriate Hi-Speed USB cable.

4.

Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

5.

Check to see if more than two non-powered USB hubs are connected in a row on the chain.

Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic print driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic print driver instead of the driver for this product.

1.

Delete the generic print driver.

2.

Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.

3.

If multiple printers are installed, make sure that you have selected the correct printer in the

Format For drop-down menu in the Print dialog box.

ENWW Solve product software problems with Mac OS X 211

Remove software (Windows)

Windows XP

1.

Click Start, and then click Programs.

2.

Click HP, and then click the product name.

3.

Click Uninstall, and then follow the onscreen instructions to remove the software.

Windows Vista and Windows 7

1.

Click Start, and then click All Programs.

2.

Click HP, and then click the product name.

3.

Click Uninstall, and then follow the onscreen instructions to remove the software.

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Remove software (Mac OS X)

You must have administrator rights to remove the software.

1.

Disconnect the product from the computer.

2.

Open Applications.

3.

Select Hewlett Packard.

4.

Select HP Uninstaller.

5.

Select the product from the list of devices, and then click the Uninstall button.

6.

After the software is uninstalled, restart the computer and empty the Trash.

ENWW Remove software (Mac OS X) 213

214 Chapter 8 Solve problems ENWW

9 Supplies and accessories

●

Order parts, accessories, and supplies

●

HP policy on non-HP supplies

●

HP anticounterfeit Web site

ENWW 215

Order parts, accessories, and supplies

HP original toner cartridge and paper

Order genuine HP parts or accessories

Order through service or support providers www.hp.com/go/suresupply www.hp.com/buy/parts

Contact an HP-authorized service or support provider.

Item

HP LaserJet toner cartridge

Input tray

USB 2.0 printer cable

Part number

CF280A (standard)

CF280X (extended)

CF284A

C6518A

Cartridge number

80A

80X

Description

Black toner cartridge

500-sheet Tray 3

(2-meter standard) A-to-B cable

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

● The supplies status page indicates that a non-HP supply is installed.

● You are experiencing a high number of problems with the toner cartridge.

● The cartridge does not look like it usually does (for example, the packaging differs from

HP packaging).

216 Chapter 9 Supplies and accessories ENWW

Index

A accessories

ordering 215, 216

AirPrint 51

answer mode, setting 87

answering machines, connecting

fax settings 88

anticounterfeit supplies 216

applications

downloading 132

Apps menu 132

archival-quality printing 49

autoreduction settings, fax 90

B billing codes, fax

using 85

bin, output

locating 2

bins, output

jams, clearing 174

blocking faxes 88

booklets

printing (Mac) 44

printing (Windows) 39

busy signals, redialing options 83

C

camera, locating 2

canceling

faxes 93

print job (Mac) 47

print job (Windows) 45

capture stage, locating 2

cartridge

part numbers 216

replacing 146

supplies status page 6

cartridges

non-HP 216

recycling 145 storage 145

checklist

fax troubleshooting 105

cleaning

glass 182, 186, 192

paper path 178

collating copies 57

configuration page 6

contrast settings

copy 62

fax 84

control panel

buttons and lights 4

help 156

Home screen 4

locating 2

menu map, printing 6

message types 157

messages, troubleshooting

157

Reports menu 6

copying

collation 57

contrast, adjusting 62

double-sided 58

draft mode 63

enlarging 59

light/dark settings 62

multiple copies 55

multiple-page originals 56

paper size and type 64

quality, adjusting 61

reducing 59

restore default settings 66

set new default settings 65

single copies 54

ENWW

counterfeit supplies 216

custom-size copies 59

D darkness, contrast settings

copy 62

fax 84

default copy settings

changing 65

restoring to factory settings 66

default gateway, setting 133

defaults, restoring 155

delaying fax sending 100

deleting faxes from memory 93

dial tone detection settings 82

dialing

from a telephone 100

pauses, inserting 82 prefixes, inserting 82

redialing automatically,

settings 83 tone or pulse settings 83

distinctive-ring settings 89

document feeder

jams 168

door release, locating 2

dots per inch (dpi)

fax 84

dpi (dots per inch)

fax 84

draft mode, copying 63

drivers

changing settings (Mac) 24

changing settings (Windows)

22

presets (Mac) 41 settings (Mac) 41

usage page 6

Index 217

DSL

faxing 94

duplex printing (double-sided)

manual settings (Windows) 30

duplex settings, changing 135

E

EconoMode setting 141 economy settings 141

electronic faxes

sending 98

email, scanning to

resolution settings 187

Embedded Web Server

changing network settings 133

changing password 140

changing product name 133

opening 133, 140

enlarging documents

copying 59

error messages, control panel

157

error messages, fax 109, 114,

120

error report, fax

printing 108 error-correction setting, fax 108

errors

software 208

extension phones

receiving faxes from 76

sending faxes from 100

F

factory-set defaults, restoring 155

fax

answer mode 87

autoreduction 90

billing codes 85

blocking 88

canceling 93

confirming number 100

contrast setting 84

delaying sending 100

deleting from memory 93

detect-dial-tone settings 82 dial prefixes 82

dialing, tone or pulse 83

error report, printing 108 error-correction 108

extension phone receiving 76

forwarding 87

pauses, inserting 82

polling 92

printing 102

printing private faxes 104

private receive 91

receiving when you hear fax

tones 104

redial settings 83

reports, printing all 107

reprinting faxes 90

reprinting from memory 103

resolution 84

ring patterns 89

rings-to-answer 88

security, private receive 91

sending from a telephone 100

sending from software 98

solve general problems 126

speed dials 98

stamp-received 91

unable to receive 120

unable to send 114

using DSL, PBX, or ISDN 94

using VoIP 95

V.34 setting 108

volume settings 90

fax date, setup

use control panel 77 use HP Fax Setup Wizard 77

fax header, setup

use control panel 77 use HP Fax Setup Wizard 77

fax time, setup

use control panel 77 use HP Fax Setup Wizard 77

fax troubleshooting

checklist 105

faxing

from a computer (Mac) 98

from a computer (Windows)

98

Fit to Page setting, fax 90

fonts

lists, printing 6

forwarding faxes 87

fraud Web site 216

front cover, locating 2

G

gateway, setting default 133

glass, cleaning 182, 186, 192

group-dial entries

creating 80 deleting 80 editing 80

H

help, control panel 156

Home screen, control panel 4

HP Device Toolbox, using 136

HP Embedded Web Server

changing network settings 133

changing password 140

changing product name 133

opening 133, 140

HP ePrint, using 50

HP fraud Web site 216

HP Reconfiguration Utility

network installation 130

HP Scan software (Mac) 69

HP Scan software (Windows) 68

HP Utility for Mac

Bonjour 138 features 138 opening 138

HP Utility, Mac 138

HP Web Jetadmin 139

HP Web Services

applications 132 enabling 132

HP Web Services, enabling 50

I identification cards

copying 60

input tray

loading 13

locating 2

interface ports

locating 3

IPv4 address 133

ISDN

faxing 94

J jams document feeder, clearing

168

locating 167

218 Index ENWW

output bin, clearing 174

preventing 166

tracking number of 6

Jetadmin, HP Web 139

L landscape orientation

changing (Mac) 43

changing (Windows) 34

lightness

copy contrast 62

fax contrast 84

link speed settings 135

loading paper

input tray 13

lock

product 140

logs, fax

error 108

printing all 107

M

Mac

driver settings 24, 41

HP Utility 138

problems, troubleshooting 210

scanning from TWAIN-

compliant software 74

managing network 133

media

pages per sheet 42

memory

deleting faxes 93

reprinting faxes 103

menus, control panel

map, printing 6

messages, control panel 157

Microsoft Word, faxing from 99

model number, locating 3

multiple pages per sheet 42

printing (Windows) 32

multiple-page originals

copying 56

N

n-up printing 42

selecting (Windows) 32

network

password, changing 140 password, setting 140

product name, changing 133 settings, changing 133 settings, viewing 133

network port

locating 3

networks

configuration page 6

default gateway 133

installing the product 130

IPv4 address 133

settings report 6

subnet mask 133

non-HP supplies 216

number of copies, changing 55

O

OCR software 74

online help, control panel 156

optical character recognition

software 74

optional Tray 3

part numbers 216

ordering

supplies and accessories 216

ordering supplies

Web sites 215

orientation

changing (Mac) 43

changing (Windows) 34

output bin

locating 2

outside lines

dial prefixes 82 pauses, inserting 82

P

page count 6

page orientation

changing (Mac) 43

changing (Windows) 34

page sizes scaling documents to fit (Mac)

43

scaling documents to fit

(Windows) 38

pages per sheet 42

selecting (Windows) 32

paper

fax autoreduction settings 90

jams 166

ordering 216

pages per sheet 42

selecting 180

supported sizes 10

supported types 12

paper jams. See jams paper pickup problems

solving 166

paper sizes

copy settings 64

selecting (Mac) 47

selecting (Windows) 45

selecting custom sizes (Mac)

47

selecting custom sizes

(Windows) 45

paper types

copy settings 64

selecting (Mac) 43

selecting (Windows) 35

paper, covers

printing (Mac) 43

printing (Windows) 36

part numbers

optional Tray 3 216 toner cartridge 216

USB cable 216

pauses, inserting 82

PBX

faxing 94

PCL font list 6

phone book, fax

adding entries 98

deleting all entries 78

phones

receiving faxes from 76, 104

phones, downstream

sending faxes from 100

polling faxes 92

portrait orientation

changing (Mac) 43

changing (Windows) 34

ports

locating 3

power-down delay

setting 141

prefixes, dial 82

presets (Mac) 41

print drivers

choosing 181

ENWW Index 219

print drivers (Mac)

changing settings 24

settings 41

print job

canceling (Mac) 47

canceling (Windows) 45

print quality

improving 177

printer driver (Windows)

supported 20

printer drivers (Mac)

settings 41

printer drivers (Windows)

changing settings 22

printing from USB storage accessories

52

product reports 6

settings (Mac) 41

printing on both sides

manual settings (Windows) 30

private receive 91

problem-solving

no response 197

slow response 198

protocol settings, fax 108

PS font list 6

pulse-dialing 83

R

Readiris OCR software 74

rear door

locating 3

receiving faxes

answer mode, setting 87

autoreduction settings 90

blocking 88

error report, printing 108

from extension phone 76

polling 92

reprinting 103

reprinting faxes 90

ring patterns, settings 89

rings-to-answer settings 88

stamp-received setting 91

when you hear fax tones 104

recycling supplies 145

redialing

automatically, settings 83

reducing documents

copying 59

replacing toner cartridge 146

reports

Configuration Report 6

Demo Page 6

Menu Structure 6

Network Summary 6

PCL Font List 6

PCL6 Font List 6

PS Font List 6

Service Page 6

Supplies Status 6

Usage Page 6

Reports menu 6

reports, fax

error 108

printing all 107

reprinting faxes 90, 103

resize documents

copying 59

Mac 43

Windows 38

resolution

fax 84

restoring factory-set defaults 155

ring patterns 89

ring tones

distinctive 89

rings-to-answer setting 88

S scale documents

Mac 43

Windows 38

scaling documents

copying 59

scanner

glass cleaning 182, 186, 192

scanning from HP Scan software (Mac)

69

from HP Scan software

(Windows) 68

OCR software 74

to email, setup 71 to network folder, setup 71

TWAIN-compliant software 74

WIA-compliant software 74

sending faxes

billing codes 85

canceling 93

confirmation 100 delaying 100

error report, printing 108

forwarding 87

from downstream telephone

100

from software 98

serial number, locating 3

service page 6

settings

driver presets (Mac) 41

drivers 22

drivers (Mac) 24

factory-set defaults, restoring

155

network report 6

setup scan to email and network

folder 71

shortcuts (Windows)

creating 27

using 26

size, copy

reducing or enlarging 59

sizes, media

Fit to Page setting, faxing 90

sleep delay

disabling 141 enabling 141

small documents

copying 60

software

HP Utility for Mac 138

HP Web Jetadmin 139

problems 208

Readiris OCR 74

scanning from TWAIN or

WIA 74

sending faxes 98

uninstalling for Mac 213

uninstalling for Windows 212

solve

fax problems 114

solve problems

fax 126

220 Index ENWW

solving walk-up USB printing

problems 199

special paper for covers

printing (Mac) 43

printing (Windows) 36

speed dials

programming 98

speed-dial entries

creating 79

deleting 80

editing 79

status

Home screen, control panel 4

HP Utility, Mac 138

supplies, printing report 6

storing

toner cartridges 145

subnet mask 133

supplies

counterfeit 216

low threshold settings 143

non-HP 216 ordering 215, 216 part numbers 216

recycling 145

replacing toner cartridge 146

status, viewing with HP Utility

for Mac 138

using when low 143

supplies status page 6

T

TCP/IP manually configuring IPv4

parameters 133

telephones

receiving faxes from 76, 104

telephones, downstream

sending faxes from 100

tone-dialing 83

toner cartridge

checking for damage 179

low threshold settings 143

part numbers 216

replacing 146

supplies status page 6

using when low 143

toner cartridges

door release, locating 2

non-HP 216

recycling 145 storage 145

Tray 1

jams, clearing 169

trays

jams, clearing 171, 173

supported paper sizes 10

supported paper types 12

troubleshooting

checklist 152

control panel messages 157

fax error-correction setting

108

faxes 105

jams 166

Mac problems 210

network problems 202

paper feed problems 166

receive fax 120

send fax 114

USB connection 201

walk-up USB printing

problems 199

Windows problems 208

wired network 202

wireless network 204

TWAIN-compliant software,

scanning from 74

two-sided printing

manual settings (Windows) 30

U

unblocking fax numbers 88

uninstalling Mac software 213

uninstalling Windows software

212

usage page 6

USB cable, part number 216

USB connection

troubleshooting 201

USB port

locating 3

USB storage accessories

printing from 52

V

V.34 setting 108

VoIP

faxing 95

volume, adjusting 90

W

walk-up USB printing 52

watermarks

printing (Mac) 47

printing (Windows) 46

Web Services

applications 132 enabling 132

Web sites

fraud reports 216

ordering supplies 215

WIA-compliant software, scanning

from 74

Windows

driver settings 22

faxing from 99

scanning from TWAIN or WIA

software 74

wireless network

troubleshooting 204

wireless network interference 207

Word, faxing from 99

ENWW Index 221

222 Index ENWW

© 2012 Hewlett-Packard Development Company, L.P.

www.hp.com