Cyberoam Netgenie Home User guide
বিজ্ঞাপন
বিজ্ঞাপন
Reviewer Guide
User Guide
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NetGenie – Read it first
The most complex questions have the simplest answers. NetGenie is an embodiment of such a design philosophy.
At home, our family is the most cherished part of our life and their security is our prime concern.
They access the Internet for almost anything. From booking movie tickets, accessing Facebook to emailing, the Internet is woven into the fabric of day-to-day lives; and yet is the most vulnerable part too.
The Name is… NetGenie
The idea behind this product is to provide the same technology based Internet security to home user, as the enterprise level users get. It is designed to ensure the safety of its master like a
Genie without curbing the freedom, while surfing the Wild Wild Web, and not be restrictive or prohibitive like a cop. Hence it is christened – NetGenie.
A Complete Security Suite
The challenge here is to make an appliance simple to configure for a home user and yet give enough leeway to an advanced user to configure and customize the security as per his needs. The outcome of this design philosophy is NetGenie - a ready to use small appliance with retro looks, empowered with security features like firewall, Web and application filtering, anti-virus and intrusion prevention (IPS). While firewall, anti-virus and IPS keeps all unauthorized, malicious and harmful Internet traffic at bay, Web and application filtering have been customized to play the role of age sensitive Parental Controls.
Truly Plug-n-Play
NetGenie is a truly a Plug-n-Play security solution. Give in the Internet feed, Power it up and…
Whoosh…. you go!
Did I tell you… you can connect to the Internet using any of the following?
• DHCP
• Static
• PPPoE
• USB
Threat-free Wi-Fi
With NetGenie, you can rest ensured that no one will be able to snoop into your Wi-Fi. It has been secured it from the inception. In the technical lingo, NetGenie is shipped with a preconfigured SSID and Network Security Key (password) which, if required, you can change. For the first time use, just check the appliance bottom and you will find the Network Security Key (password) there. In other words, you do not have to log in into the appliance to go hunting for the Wi-Fi password.
To add icing on the cake, you have Firewall, Anti Virus, Web and Application Filtering and Intrusion
Prevention features to chaperonage your family as you surf the Internet.
Appliance that Communicates
As soon as you start surfing the Internet, you will be served with a splash page. This page is specifically designed to give you one-stop information about NetGenie’s services. A click from this page can lead you to destinations like:
• NetGenie Security Features
• Benefits of NetGenie over other available products
• Appliance Registration page
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• NetGenie’s Web GUI
• You can choose not to see the page again too!
If you choose to log into NetGenie appliance, you will have a few more surprises awaiting for you.
The GUI is colorful, fresh and vibrant. Here security is not painted in drab grey shades. The pages are refreshing and stimulating to look at. They are designed to encourage parents to access and experiment with the configurations to get the maximum mileage. The most common color codes like green and red are used to simplify the allowed and blocked sites respectively in Parental
Controls section.
The Avatars, that you use to symbolize your family members, are designed to make you smile.
Soon NetGenie will allow you to upload your kid’s picture so that he can identify his user.
Age-Wise Easy Parental Controls
As soon as you log into NetGenie, you will land on the Family Protection page. This page is the heart of the appliance. From this page you can create the profiles of all your family members and choose what they will access and when. This feature will ensure that you do not have hover over your kids when they access the Internet.
Just grab the Age Slider… and you are done. With this you can now configure what Web and application your family members can access. The categorization database for Web and application is on the Cloud and it is always current and up-to-date to protect you against any emerging threat.
Once you have created users and you do not wish to login every time to surf, just White-List the device and the moment you open your browser… you are surfing.
Know it All through Logs and Reports
NetGenie provides extensive logs and reports of all Internet activities of all the users. This will enable you to see who has surfed what and at what time. This will enable you understand the
Internet surfing pattern of your family members and tweak the security accordingly.
The logs and reports will also show you what kinds of threats are lurking over the Internet, trying to get into your home.
NetGenie – Secure your Family, Simply
NetGenie is the name of a quest, a journey to achieve ease of use and simplified security for home users. It is the beginning of a thrilling journey.
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Table of Contents
Will all my family members receive authentication page every time they try to access
Do I need to manually add each website, which I want to be allowed for my kid?........... 29
I’m receiving “Blocked Website” message when I try to access www.google.com through
How can I block the websites, which are not categorized by NetGenie? .......................... 37
My ISP has given me an IP address, where do I need to specify the same in NetGenie?
I do not want to authenticate every time I try to access the Internet using NetGenie.
How can I view system and security status of my NetGenie Appliance? .......................... 40
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Internet access through my NetGenie appliance has stopped. What should I do? ......... 41
Can I insert my telephone cable directly to my NetGenie appliance to access Internet?42
Does NetGenie protect my network from viruses and other malicious software?............ 44
What is the frequency of malware signature updates? Can I customize it?...................... 44
How can I check availability of upgrade(s) available for my NetGenie appliance?.......... 46
Can I apply downloaded firmware upgrade(s) to my NetGenie appliance? ...................... 46
How many configuration snapshots can I store on NetGenie appliance? ......................... 48
From where can I see overall Internet traffic passing through my NetGenie appliance? 50
Can I have visibility of users who are accessing Internet through NetGenie?.................. 51
I have set time as per my local time zone but why is NetGenie still not showing it? ....... 53
I do not want NetGenie to scan MS-Word documents for viruses, is it possible?............ 55
What is Port Forwarding? How can I configure port forwarding in NetGenie? ................. 58
Is there any single page from where I can get the complete network overview? ............. 60
I want to change the default IP address of my NetGenie appliance, can I do it? ............. 61
NetGenie. Now if I want to access the game server using my laptop, how can it be done? .. 63
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Preface
Welcome to Cyberoam NetGenie User Guide.
Intended Audience
This guide is intended for home users with basic Internet knowledge.
Guide Organization
This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.
This guide is organized in three parts:
Part 1 – Deploy your NetGenie
Part 2 – Protect your Family
Part 3 – What can NetGenie do for you
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Typographic Conventions
All contents in this guide including text or screenshots follow the given list of conventions
Item
Part titles
Convention
Bold and shaded font typeface
Example
Family Protection
Topic titles Shaded font typeface
Introduction
Subtitles Bold & Black typeface
Notation conventions
Navigation link Normal typeface
Notes and
Prerequisites
Bold typeface between black borders
Family Protection
→ Device Whitelisting it means, to open the required page click on Family
Protection then on Device Whitelisting
Note
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Part 1: Deploy your NetGenie
Introduction
NetGenie offers a safe online experience for your whole family. Keep hackers, viruses and other intruders at bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your kids from harmful website content while managing their Internet time and experience.
Get time and usage reports on your family’s web activities. NetGenie also gives you the flexibility to perform the Administrator role using any Internet access device at home!
After unboxing your NetGenie, ensure that you have all these components available:
1. One (1) NetGenie Wireless Base Unit - NG11EH
2. Two (2) detachable Wi-Fi Antennas
3. One (1) RJ-45 Ethernet Cable
4. One (1) Power Adapter
5. Quick Start Guide
Please immediately contact your vendor if you find anything missing
Know your NetGenie
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Defaults
• Default IP address to access NetGenie: http://10.1.1.1
• Default Username: admin
• Default Password: admin
Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost.
Surf using NetGenie
Prerequisites:
1. Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45
(Ethernet) connection or USB Modem.
2. At least one computer with an installed network interface adapter/wireless network adapter.
Getting your NetGenie Ready
1. Before you begin surfing the Internet through NetGenie, you first need to assemble the appliance.
2. Screw in detachable Wi-Fi antennas in their respective jacks provided in the back panel.
3. Look out for a sticker at the bottom of the appliance containing the default wireless network name, technically known as SSID and a pass key specific for your appliance.
4. Plug one end of the power adapter into the socket on the back of the NetGenie Base Unit.
5. Plug the other end of the power adapter into the nearest main socket.
6. Before you access the Internet through NetGenie, make sure the power is switched on. The
Power LED on the front panel should turn green.
Note:
SSID and pass key pre-secure your wireless network from any unauthorized access attempts.
Please note down your pass key for future reference.
Identify your Home Internet Setup
Depending on your home network set-up, you can connect NetGenie to the Internet by referring to any of the following scenarios:
1.
2.
3.
4.
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Wired Connection - Secure Internet Connectivity through ADSL/Cable Modem
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1. Unplug the cable that connects the ADSL Router/Cable Modem to your computer and plug it into the “WAN” NetGenie socket.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets.
3. Switch on your ADSL Modem/Cable Modem and wait till it connects to the Internet. The
Internet LED on the ADSL modem will turn green and remain steady. If you are dialing the
Internet from your computer, refer to the Configuring PPPoE
section.
4. Switch on the NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green.
5. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady.
6. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family, refer the Family Protection section.
If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net.
Wired Connection - Secure Internet Connectivity through Direct Cable
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1. Unplug the Internet cable that connects to your computer and plug it into the “WAN” NetGenie socket.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets.
3. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green.
4. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady.
5. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family, refer the Family Protection section.
If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net.
Wireless Connection - Secure Internet Connectivity using USB Modem
1. Plug a USB modem in the slot provided in the NetGenie appliance.
2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets and switch on the NetGenie appliance.
OR
Switch on the NetGenie appliance. If you are connecting to the Internet over Wi-Fi, start your laptop. Make sure your Wireless Network Adapter is enabled. Your laptop will automatically select the wireless network (also called SSID) named “NetGenie”.
3. Click the network icon in your machine's system tray (bottom-right of your screen) and Select
“NetGenie”.
4. After selecting “NetGenie”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.
5. Enter the IP address: http://10.1.1.1 in the address bar and access NetGenie using your administrator credentials.
7. Select USB Modem and fill up the required details. Once the valid details are entered and configurations are applied, NetGenie will automatically connect to the Internet.
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8. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.
Note:
To configure age-appropriate Internet access for your family, refer the Family Protection section.
If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net.
Wireless Connection - Secure Internet Connectivity over Wi-Fi
1. Use the cable that comes with your NetGenie appliance to connect it to the ADSL Router/
Cable Modem.
2. Insert one end of the cable in the “WAN” NetGenie socket and the other end in your modem
“LAN”.
3. In case of Direct Cable Internet, please connect it straight to the NetGenie “WAN” socket. If you are dialing the Internet from your computer, refer to the
section.
4. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green and for the “WLAN/WPS” LED to turn green and stabilize.
5. Start your laptop. Make sure that your Wireless Network Adapter has been enabled. Your laptop will automatically detect the wireless network (also called SSID) named “NetGenie”.
6. Click the network icon in your machine's system tray (bottom-right of your screen) and select
“NetGenie”.
7. After selecting “NetGenie”, you will be asked to enter the exact Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.
8. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on.
Note:
Please turn off your router's Wi-Fi, to avoid any security breaches.
Configuring PPPoE
PPPoE (Point-to-Point Protocol over Ethernet) is used when you dial up to connect to the Internet
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(You will need your Username and Password for connecting to the Internet. Please contact your ISP if you lose them.)
Go to
Network Settings → Internet, select Internet connection type as PPPoE and fill up the required details.
Screen- Configure PPPoE
Screen Elements Description
Internet
Connection Type
PPPoE Information
Username
PPPoE
Specify username provided by your ISP.
Password Specify password.
Confirm Password Confirm the password.
Redial Period
Idle Time
Specify the time after which redialing should be attempted.
Specify idle time. Connection will drop after the configured inactivity time and the user will be forced to re-login.
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MTU
Static IP
Specify MTU value (Maximum Transmission Unit)
MTU is the largest physical packet size in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and have different MTU sizes. Any packets larger than the MTU value are divided (fragmented) into smaller packets before being sent over.
Default - 1492
Input range - 568 to 1492
Select the checkbox to bind a static IP address with the NetGenie appliance.
IP Address Specify IP address.
Network Mask Specify network mask.
DNS Server Configuration
Static DNS Server Select the checkbox to configure static DNS server.
Primary Specify IP address of primary DNS server.
Secondary Specify IP address of secondary DNS server.
Clone
MAC Address Specify MAC address of your router to be cloned.
Table - Configure PPPoE Screen Elements
Configuring USB Modem
You need to configure USB modem when you connect to the Internet through a data/fax/voice modem.
Go to
Network Settings → Internet. Select Internet connection type as USB and fill up the required details.
.
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Screen- Configure USB Modem
Screen Elements Description
Internet
Connection Type
USB Modem
Wireless Modem Information
Status Plugged
Unplugged
Signal Strength
Country Select the Country.
Service Provider Select the service provider name
Service Name
Dial Number
Specify name of the service if required.
Dial number of the selected service provider.
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Authentication
Username
Password
Pincode
Init String
Select the checkbox if you want to enable authentication for your
USB modem.
Specify the username if you have enabled authentication for your
USB modem.
Specify password.
Specify the pin code of your area.
Specify initialization string for your USB modem, if required.
Demand
MTU in seconds. Connection will drop after the configured inactivity time and user will be forced to re-login.
Specify MTU value (Maximum Transmission Unit)
MTU is the largest physical packet size, in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and the networks have different MTU sizes. Any packets larger than the MTU value are divided
(fragmented) into smaller packets before being sent over.
Default - 1492
Input range - 568 to 1492
DNS Server Configuration
Static DNS Server Select the checkbox to configure static DNS server.
Primary
Secondary
Specify IP address of the primary DNS server.
Specify IP address of the secondary DNS server.
Clone
MAC Address Specify MAC address of your router that has to be cloned.
Table- Configure USB Modem Screen Elements
Configuring Static Internet Connection
You need to configure static Internet connection if your ISP has assigned an IP address to your network.
Go to
Network Settings → Internet. Select the Internet connection type as “Static” and fill up the required details.
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Screen- Configure Static Internet Connection
Screen Elements Description
Internet
Connection Type
IP Address
IP Address
Static
Specify IP address provided by your ISP.
Subnet Mask
Gateway
Specify subnet mask of your network.
Specify gateway IP address for your network.
DNS Server Configuration
Static DNS Server Select the checkbox to configure static DNS server.
Primary Specify IP address of primary DNS server.
Secondary Specify IP address of secondary DNS server.
Clone
MAC Address Specify MAC address of your router to be cloned.
Table- Configure Static Internet Connection Screen Elements
Access Internet
Congratulations!!! If you are reading this, it means you have installed NetGenie successfully.
Now simply open a new browser window and enter any website URL in the address bar.
Enjoy safe surfing with NetGenie.
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Part 2: Family Protection
This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family. It contains the following sub-sections:
•
•
•
•
•
Access NetGenie
After successful deployment, NetGenie needs to be configured to enable parental controls.
Enter the IP address http://10.1.1.1
in address bar and log in using default username ‘admin’ and password ‘admin’.
Screen –Login
Screen Elements Description
Username
Password
Log in button
Specify user login name.
If you are logging in for the first time after deployment, please use default username ‘admin’.
Specify password.
If you are logging in for the first time after deployment, please use default password ‘admin’.
Click to log in into NetGenie
Table – Login screen elements
Note:
It is recommended to change admin password of NetGenie as soon as you log in. This is a preventive measure to avoid unauthorized use of NetGenie.
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Log out procedure
To avoid unauthorized users from accessing NetGenie, log out after you have finished working.
This will end your session and mark your exit from NetGenie
.
Set System Time
You need to update your local time zone in order to prepare time schedules for accessing the
Internet and generating time-based reports.
Go to
System →Time to update your time zone
.
Screen – System Time Settings
Screen Elements Description
System Time Displays NetGenie’s current time
Select Time Zone Selects local time zone from drop down menu
Enable NTP Client Checks to enable NTP (Network Client Protocol) client
Sync Now Clicks to synchronize system time with configured NTP server
1,2,3,4 and Port
Synchronization
Interval
Manually and Time enabled
Displays time interval in seconds to synchronize with NTP server
You can manually set system date and time if you do not want to
Specifies date and time in yyyy/mm/dd format and hh:mm:ss format respectively
Table – System Time Settings screen elements
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Add User
You need to add your family members in order to give age-appropriate Internet access to them.
Go to
Family Protection → Add User.
Screen – Add User
Screen Elements Description
Username
Password
Specify the name of the individual for whom you wish to customize Internet access
Specify a password. Re-enter your password in the Confirm
Password field.
Image icon
Age Slider bar
Click to change the picture for a family member
Drag the slider bar to reflect the appropriate age for any of your family members. This selection will block any websites and applications deemed inappropriate for them.
Available options:
0 - 8 Years (Kids)
9 -12 Years ( Pre-Teen)
13 -17 Years (Teen)
18 - 21 Years (Young Adults)
22 - Adult
Click to allow or block any specific website(s) for the user.
Click to view and customize access to specific web categories for the user.
Click to view and customize access to specific applications for the user.
Activity Reporting
Apply
Tips
Click to save the changes.
Displays help text to configure the user settings.
Table – System Add User screen elements
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Note:
Family members under 8 years of age might not be able to remember their password. Hence, we recommend that you omit specifying a password for them by simply leaving the password fields blank.
Website List
Enter one or more websites to be allowed or blocked for the user and click OK to save the changes.
This section is used to customize NetGenie Web protection for the specific user.
E.g.
Your 15-year old daughter shows interest in visiting a particular computer security forum, which is blocked as per her age-appropriate Internet access settings. You can override these settings to allow her access to that particular website using Website List.
Screen – Website List
Note:
For family members under 8 years of age, only select websites are allowed.
Website Category List
As and when the need arises, you can customize the list of websites allowed and denied to a specific user.
For this, click Website Category List icon to view, allow or block a specific website category.
You can also use this page to configure schedule-based Website category access.
Screen – Website Category List
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Application List
As and when required, you can customize the list of applications allowed and denied to a specific user.
For this, click Application List icon to view, allow or block a specific application category.
Expand the application tree to allow or block any specific application.
You can also use this page to configure schedule-based application or application category access.
Screen – Application List
User Internet Access
Open a new browser window and enter any website URL in the address bar. It will lead to an authentication screen.
Click the given image icon to log in and specify your password to proceed further.
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Screen – User Login
Note:
Password is mandatory for family member(s) above 8 years of age.
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Screen – Successful User Login
Click the link Do you want to Whitelist this device? if you do not want NetGenie to apply parental controls or ask for login every time you access Internet using this device.
Provide your NetGenie administrator credentials and click Proceed to Whitelist the device.
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Screen – Device Whitelist
Note:
Administrator credentials are required to Whitelist the device.
Screen – Successful Device Whitelist
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Part 3: What can NetGenie do for you?
This section explains various useful scenarios through which NetGenie is able to ensure safe Internet experience for home users.
Registration
NetGenie registration is required to avail support subscriptions offered by NetGenie.
• Why do I need to register my appliance and how do I do it?
You need to register your NetGenie appliance in order to avail of the following facilities and subscriptions offered by NetGenie:
• Phone and Email support with extended hardware warranty
• Access to Customer Portal
To register your appliance,
1. Log in to NetGenie with administrator credentials. to
3. Click the link given below SSN (Serial Number – Unique number associated with your
NetGenie appliance). It will redirect you to customer.netgenie.net
.
4. Please follow the instructions given on screen to register your NetGenie appliance.
Screen – Appliance Registration
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Screen – Registered Appliance
Internet Access
This section depicts various Internet access scenarios through NetGenie.
• Is it mandatory to create a user in NetGenie in order to access Internet?
No, you do not need to create user(s) in NetGenie unless you want to implement age-appropriate
Internet access and parental controls for individual(s).
• How can I access and configure my NetGenie appliance?
NetGenie can be accessed and configured using its web-based user interface.
Refer to
section for NetGenie’s default IP address and administrator credentials.
• How do I give safe Internet access to my 7-year-old daughter Jane?
Follow the steps given below:
1. Log in to NetGenie with administrator credentials.
3. Specify Username, i.e. name of your daughter - Jane
4. Drag the age slider bar to 8 years
5. Enable Internet Activity Reporting if you want to keep track of websites accessed by the user
Jane.
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Screen – Add User
• Is password mandatory for family members of all age groups?
No, family members under 8 years of age might not be able to remember their password. Hence, having one is not mandatory for these users.
• Which websites will be accessible by default to my 6 year old?
The following list of websites is accessible by default to users under 8 years of age:
1. www.preschoolcoloringbook.com
2. www.learningplanet.com
3. www.kids.discovery.com
4. www.kids.nationalgeographic.com
5. www.kids.yahoo.com
You can always add any other appropriate websites, which you feel, are safe for small children by referring to the
.
• Will all my family members receive authentication page every time they try to access
Internet through NetGenie?
Yes, if a user has been created for any of your family members, they will be required to authenticate every time they try to access the Internet using NetGenie. It is however possible to whitelist the device(s) in order to skip the authentication page but that would mean you would not be able to apply parental controls or view user-based logs and reports.
Cyberoam recommends user authentication if parents want to have complete visibility of their children’s Internet activities.
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• Do I need to manually add each website, which I want to be allowed for my kid?
No, NetGenie’s Web categorization has been purpose-built to serve the Internet security needs of users belonging to different age groups. You only have to configure age-appropriate Internet access for your child in order to ensure safe Internet surfing.
• How can I customize Website category access for a specific user?
1. Log in to NetGenie with administrator credentials.
2. Select the user for whom you want to edit Website category access settings.
3. Click Website Category List to allow or block website categories. The page given below represents website category access using different color schemes.
• Green – Allowed Web categories
• Red – Blocked Web categories
• Yellow – Partial schedule-based access
Screen- Website Category List
4. Click the Website category, which you want to allow or block.
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Screen- Block Website Category
5. Click to configure time-based Internet access.
Screen- Schedule Website Category Access
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Screen- Customized Website Category Access
• I want my daughter to be allowed access to www.facebook.com
but I do not want her to access other social networking websites. Is it possible?
1. Log in to NetGenie with administrator credentials.
2.
Add or Edit the user that has been created for your daughter.
, specify www.facebook.com
under Allow Websites list and click OK to save changes in Website access.
, block Social Networking web category and click OK to save changes in Website Category.
• I want to allow my son accessing game sites in my presence only i.e. when I am at home in the evening. What should I do?
OR
How can I apply time-based Internet access?
You can configure time-based access for Games Web category.
1. Log in to NetGenie with administrator credentials.
2.
Add or edit the user that has been created for your son.
3. Click Web Category List to edit access settings.
4. Click against Games category to apply time-based access.
5. Click the time slots between 6 PM to 11 PM. It will turn green.
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Screen – Time based Web Category Access
• I’m receiving “Blocked Website” message when I try to access www.google.com
through
NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page?
NetGenie displays a “Block Website” message if it finds any content of specified websites inappropriate for your age group.
The error page reflects NetGenie’s Web categorization for the given URL, which helps users understand the reason why it was blocked. However, if you feel that the specified website is not potentially harmful, you can access it by logging in as a different user or acquiring permission from the administrator who can use his/her administrator credentials to give you access.
Screen – Access Blocked Website
The following steps allow you to access the blocked website(s) using administrator credentials:
1. Specify administrator username and password.
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Screen – Administrative Credentials
Screen – Website Redirection
• I want to know the categorization for a Website. Is there any way to know the same using
NetGenie?
Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL.
1. Log in to NetGenie with administrator credentials. to
3. Specify the website URL in the given textbox.
The search result displays userwise allow/block status of a specified Website URL.
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Screen – Search Category
Once you find out the Web category for a specific Website, you can apply time-based controls over that category.
• I want to allow only Yahoo Messenger to my 10- year- old daughter that too in the evening between 6 to 9. I also want to block any other chat messengers, what should I do?
You can customize application access for your daughter. Please follow the steps given below:
1. Log in to NetGenie with administrator credentials.
2.
Add or Edit the user that has been created for your daughter.
3. Click Application List to edit application access settings.
Screen- Application Category List
4. Expand Instant Messaging (IM) application category.
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Screen- Application List
5. Click Yahoo Messenger to allow access. It will turn green.
Screen- Allow Application
6. Click against Yahoo Messenger to apply time-based access and select the time slot when you want her to access Yahoo messenger.
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Screen- Schedule based Application Access
Screen- Customized Application Access
• I am not able to access the Internet using my smartphone, why?
There can be several reasons for this. Please check the following things are configured properly:
1. Enable smartphone Wi-Fi
Please make sure that Wi-Fi is enabled in your smartphone.
2. Enable NetGenie WPS
Please check that WLAN/WPS LED of your NetGenie appliance has turned green which means
WPS is ON in your NetGenie appliance.
3. Correct Pass Key
Please make sure that you have entered correct pass key to access the NetGenie network. Look for a sticker at the bottom of the appliance for pass key specific to your appliance.
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By default, UPnP is enabled in NetGenie.
1. Log in to NetGenie with administrator credentials.
2. Go
Security → UPnP.
3. Click checkbox against Enable UPnP if it is disabled.
Reviewer Guide
Screen- Enable UPnP
5. Single Window Supported Browser
There are chances that your smartphone may not support multi window browsers which means you will first need to exit the authentication window in order to surf the Web.
If the problem persists, please contact NetGenie Customer Support Center for assistance.
• I want to allow or block some websites for all users; do I need to individually configure this setting for each and every user?
OR
• Is there any way to allow/block websites globally?
No, you do not need to individually allow or block websites for each and every user.
1. Log in to NetGenie with administrator credentials. to websites globally.
3. Click to add or to remove Website(s) in globally allowed or blocked list.
4. Click Apply to save changes.
Screen- Website Exceptions
• Does NetGenie allow access to uncategorized websites?
OR
• How can I block the websites, which are not categorized by NetGenie?
By default, NetGenie allows access to those Websites, which are not categorized under
NetGenie’s Web filtering database. To block access to uncategorized Websites,
1. Log in to NetGenie with administrator credentials. to
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Screen- Allow uncategorized Websites
3. Uncheck the option to allow uncategorized websites.
Screen- Block uncategorized Websites
• What if one of my family members forgets their password?
In such a scenario, you will have to reset the password for your family members.
1. Log in to NetGenie with administrator credentials.
2. Go
Family Protection and select the user for whom you want to reset the password.
3. Specify new password and confirm.
• I am a traveler and use USB modem to get Internet access; can NetGenie ensure me safe
Internet?
Yes, please refer to Configure USB modem section for details.
• My ISP has given me an IP address, where do I need to specify the same in NetGenie?
Please refer to
Configure Static Internet Connection
section.
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Device Whitelisting
• How do I make sure that every time I login using my laptop, I do not have to see the authentication page?
OR
• I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do?
You need to whitelist your laptop or other web device in order to avoid the authentication page each and every time.
If you are logging in as an existing user, please refer to
User Internet Access section to learn how
to whitelist a device.
OR
1. Log in to NetGenie with administrator credentials.
2. Go
Family Protection → Device Whitelist.
3. Specify MAC address of your laptop/smartphone.
4. Specify description if required.
6. Follow step 3 to 5 if you want to whitelist other devices.
Screen –Device Whitelist
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System
• How do I change my NetGenie administrator password?
It is recommended to change NetGenie administrator password as soon as you log in for first time.
1. Log in to NetGenie with administrator credentials. to
4. Specify new password to access NetGenie. It can be 16 characters long.
5. Confirm new password.
Screen- Change Administrator Password
• How can I view system and security status of my NetGenie Appliance?
You can view system and security module details from
System → Overview page.
This page displays following details of NetGenie appliance:
System Information
• Active Connection(s) – Number of connections to the NetGenie appliance.
• Firmware Version – Firmware version running on your NetGenie appliance.
• SSN – Unique SSN number which is used NetGenie support team to identify your NetGenie appliance.
Security Status
• Family Protection – Status of Family Protection module
• Anti-Virus – Status of Anti-Virus service
• Zip File Scan – Status of zip file scanning
• Intrusion Prevention – Status of Intrusion Prevention service
• Application Controls – Status of application controls
• Web Protection – Status of Web Protection service
• Activity Reporting – Status of logging and reporting service
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Screen- System Overview
Networking
• How many computers or devices can be connected wirelessly to NetGenie at the same time?
A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance.
• Internet access through my NetGenie appliance has stopped. What should I do?
You need to restart your NetGenie appliance in order to get back Internet access.
1. Log in to NetGenie with administrator credentials. to
3. Click Reboot to restart your NetGenie appliance.
Screen- Restart NetGenie Appliance
Note:
This action will only restart your NetGenie appliance. To reset appliance to factory default settings, keep the reset button (positioned next to the WPS switch of your appliance) pressed for
5 seconds. While doing so, all past upgrades and configurations will be lost.
• How do I know that my NetGenie is having Internet connection?
Check the WAN LED of your NetGenie appliance. If it blinks green, it means your NetGenie appliance is able to connect to the Internet.
• How can I verify that my NetGenie appliance is Wi-Fi enabled?
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By default, NetGenie appliance(s) are wireless enabled.
Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled in your NetGenie appliance. If it does not, then follow the given steps:
1. Log in to NetGenie with administrator credentials. to enable wireless connectivity in your NetGenie appliance.
Screen- Enable NetGenie Wireless
• How can I wirelessly connect my laptop to NetGenie?
To connect NetGenie wirelessly, you should have a wireless network adapter-enabled laptop.
When your laptop starts, it will automatically detect the wireless network (also called SSID) named “NetGenie”. Click the network icon in your machine's system tray (bottom-right of your screen) and select “NetGenie”. After selecting “NetGenie”, you will be asked to enter the exact
Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to the NetGenie appliance over Wi-Fi.
• Can I insert my telephone cable directly to my NetGenie appliance to access Internet?
No, you need to connect ADSL Router/Cable modem with NetGenie appliance in order to access
Internet.
• I do not want others to see my network due to security reasons. Is there any way to hide visibility of my network to wireless users?
Yes, you can hide your network from other wireless users. Follow the given steps below:
1. Log in to NetGenie with administrator credentials.
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Screen- Hide SSID
• Can I change the name of my Network?
Yes, you can change the name and password of your network.
1. Log in to NetGenie with administrator credentials. to
3. Specify new name of your network in SSID field.
4. Select checkbox “Show Password” to view current password.
5. Specify new password for your network in WPA Key field.
6. Uncheck the checkbox “Show Password” to display bullets as placeholder instead of real password.
Screen - Change SSID
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Security
• Does NetGenie protect my network from viruses and other malicious software?
OR
• I want to protect my network from viruses. What should I do?
NetGenie appliances are shipped with in-built Anti -Virus and Intrusion Prevention capabilities.
1. Log in to NetGenie with administrator credentials. to status of anti-virus and IPS services.
These services are enabled by default but you can disable (not recommended) them.
.
Screen- Enable Anti-Virus Protection
Screen- Enable Intrusion Prevention
• What is the frequency of malware signature updates? Can I customize it?
NetGenie malware signature database automatically updates every 6 hours. However, you can change the mode of signature update and its frequency from
System → Signature Updates page.
Screen- Signature Updates
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• Can I manually update malware signature database?
Yes, you can manually update NetGenie malware signature database if you do not want to wait 6 hours to get the updated signatures.
1. Log in to NetGenie with administrator credentials. to
Screen- Manual Signature Update
• How can I upgrade my NetGenie appliance with malware signature updates if I am not connected to Internet?
NetGenie provides the option to manually upload malware signatures. You can download them from download.netgenie.net
when you have Internet connectivity and store them in your machine for later use. Whenever you want to manually upload signature files,
1. Log in to NetGenie with administrator credentials.
3. Under Manually Upload Signature section, browse signature files from the machine, which you want to upload.
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Screen- Upload Signature File
Upgrade, Back-up, Restore
• How can I check availability of upgrade(s) available for my NetGenie appliance?
Visit one of the following websites to get the information regarding signatures and firmware upgrades available for your NetGenie appliance.
• https://customer.netgenie.net/
• http://download.netgenie.net/
• Can I apply downloaded firmware upgrade(s) to my NetGenie appliance?
Yes, you can take the back-up of your current NetGenie configuration so that it can be restored at a later stage.
1. Log in to NetGenie with administrator credentials.
3. Browse the firmware file stored in your machine.
Upload Firmware
4. Select ‘Retain Current Configuration’ option if you want to retain all configuration changes made by you in various modules of NetGenie or else click ‘Reset Configuration’.
• Can I save my current NetGenie configuration for future use i.e. in case of system crash or change in settings?
Yes, you can take the back-up of your current NetGenie configuration and restore it at a later stage.
1. Log in to NetGenie with administrator credentials. to
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Screen- Configuration Back-up
Screen- Save Configuration Back-up
Note:
The back-up file will be a TGZ file.
• My system is crashed but I do have configuration back-up I took a few days back. What should I do to restore my NetGenie settings:
OR
• How to restore configuration back-up in NetGenie appliance?
To restore NetGenie configuration,
1. Log in to NetGenie with administrator credentials. to
3. Browse the back-up file stored in your machine.
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Screen- Restore Back-up
• How can I restore Factory Default Configuration?
There are two ways to restore NetGenie’s Factory Default configuration:
Keep the reset key (given next to WPS switch of your appliance) pressed for 5 seconds.
OR
1. Log in to NetGenie with administrator credentials. to
Manager section.
Screen- Restore Factory Default Configuration
• How many configuration snapshots can I store on NetGenie appliance?
You can create and store a maximum of 3 (three) configuration snapshots on NetGenie appliance.
1. Log in to NetGenie with administrator credentials. to
3. Specify name of the profile to be created under Configuration Profile Manager section.
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Screen- Create Configuration Profile
Screen- Configuration Profiles
You can restore and delete any of these configuration profiles as and when required.
You can also download these configuration profiles on your machine for future use.
Logs and Reports
• I want to find out which websites are being accessed by my son in my absence. How can I check it?
NetGenie provides a wide range of logs and reports – user-specific web activity reports, malware and intrusion prevention reports, application usage reports and a lot more.
Go to
Logs and Reports → Web Activity to view the list of websites visited by your son.
Web activity report displays accessed URL names corresponding to the user and source IP addresses along with dates, time, categories and actions taken.
You can perform search queries in the Web activity logs based on dates and keywords.
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Screen – Web Activity Report
• From where can I see overall Internet traffic passing through my NetGenie appliance?
You can get required information from
Logs and Reports → Statistics page. This page displays Internet traffic statistics for different security modules of NetGenie.
Screen – Network Statistics
• I want to find out which applications are being accessed by my Son in my absence. How can I do so?
Go to
Logs and Reports → Application Activity to view the list of websites visited by
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Application activity report displays accessed application names corresponding to the user and source IP addresses along with dates, time, categories, actions taken, messages and severity.
You can perform search queries in the Application activity logs based on dates and keywords.
Screen – Application Activity
• From where can I view details of viruses detected by NetGenie?
Go to
Logs and Reports → Anti Virus to view the list of all viruses detected and blocked by
NetGenie. This page provides information of detected viruses based on protocols used to transmit them.
Anti Virus logs display names of malware and malware files along with sources, destinations, dates, time, users and actions taken by the NetGenie anti virus engine.
HTTP
Screen – HTTP Virus
FTP
Screen – FTP Virus
• Can I have visibility of users who are accessing Internet through NetGenie?
Yes, you can view details of live users from
Logs and Reports → Connected Users page.
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This page displays details of connected DHCP clients and logged in users.
DHCP Clients
This page displays DHCP host name, MAC address and IP address of accessing device and time when the DHCP client will try to renew the leased IP address.
Screen – DHCP Clients
Logged In Users
This page displays a list of users along with IP address and login duration.
Screen – Logged in Users
• How can I view details of Intrusion attempts detected by NetGenie?
Go to
Logs and Reports → Intrusion Prevention to view the list of all intrusion attempts detected and blocked by NetGenie.
Intrusion Prevention logs displays intrusion prevention signature ID along with source, destination, date, time, user, message, severity and action taken by NetGenie intrusion prevention engine.
Intrusion Prevention
Web Protection
Screen – Intrusion Prevention
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Screen – Web Protection
• I have set time as per my local time zone but why is NetGenie still not showing it?
NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does not have Internet connectivity, system time will not be synchronized with NTP server. Hence, perform the following checks:
• WAN cable is properly connected to NetGenie WAN socket.
• WAN port is blinking green.
If you are sure that NetGenie appliance is able to connect to the Internet, please click Sync Now to synchronize NetGenie appliance system time with NTP server otherwise you can manually set date and time.
• Can I send NetGenie logs to third party server?
Yes, you can configure your NetGenie appliance to send logs to an external syslog server.
1. Log in to NetGenie with administrator credentials. to
3. Specify name or IP address of the external syslog server.
4. Specify port number in the range of 1 to 65535. Default port number is 514.
Screen – Syslog Configuration
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• Is there any way to turn off NetGenie’s logging feature?
Yes, you can disable NetGenie’s logging feature (not recommended) by the following steps:
1. Log in to NetGenie with administrator credentials. to
3. Select checkbox ‘Disable all logs’ to stop NetGenie’s logging and reporting engine.
Screen – Disable Logging
4. Click Apply to save changes.
Some Advanced Configuration
Pre-requisite:
This section requires basic understanding of networking concepts.
This section explains NetGenie’s advanced security configurations that includes firewall, port forwarding, granular anti virus, custom Intrusion Prevention System and many more.
• Does NetGenie prevent my network from Web as well email-based viruses? What happens when NetGenie encounters any Virus?
Yes, NetGenie ensures clean Web and Email traffic. NetGenie scans all incoming and outgoing traffic over Web and Email.
In case of malware occurrence, NetGenie logs the malware and cleans it. However, you can change the course of action to be taken to deal with malware (though it is not recommended).
1. Log in to NetGenie with administrator credentials. to
Screen- Enable Anti-Virus Protection
3. Expand ‘Show Advanced Settings’ drop-down. Under Action Configuration section, you can change actions to be taken on malware.
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Screen- Anti Virus Action Configuration
• I do not want NetGenie to scan MS-Word documents for viruses, is it possible?
Yes, you can customize anti virus protection cover provided by NetGenie. Please follow the given below steps to do so:
1. Log in to NetGenie with administrative credentials. to
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Screen- Enable Anti Virus Protection
3. Expand ‘Show Advanced Settings’ drop-down, click ‘Ignore Following File Extensions’ tab and select checkbox against Microsoft Word Document.
Screen- Advanced Anti Virus Settings
• What does NetGenie offer under Intrusion Prevention System?
NetGenie’s Intrusion Prevention System is a signature-based system, which performs following security checks to prevent your network from malicious traffic.
• Protocol Anomaly Detection
• Port Scan Prevention
• Traffic Anomaly Detection
• Web
You can enable or disable above components as and when required.
1. Log in to NetGenie with administrator credentials.
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Screen- Enable Intrusion Prevention
3. Expand ‘Show Advanced Settings’ drop-down, and change the default security settings if required.
Screen- Advanced Intrusion Prevention
• Can I customize NetGenie’s intrusion prevention signatures?
Yes, you can change Action to be taken and Logging status of any intrusion prevention signature.
Please follow below steps to customize intrusion prevention signatures:
1. Log in to NetGenie with administrator credentials. to
3. Expand ‘Show Advanced Settings’ drop-down. Under Signature Configuration section, you can search intrusion prevention signatures based on the following criteria:
• Outbreak
• Severity
• Policy
• Platform
• ID or Name
4. Select the signature to be customized and change the Log status if required. Available options:
• Log
• No
5. Change Action to be taken if required, Possible actions:
• Pass
Packet
Session
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Screen- Customize IPS Signatures
• What is Port Forwarding? How can I configure port forwarding in NetGenie?
Port forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP address for all external Internet communications and hosting multiple servers (Web, FTP and Gaming) with different IPs and ports internally. It will hide service(s) running on your network.
To configure port forwarding in NetGenie,
1. Log in to NetGenie with administrator credentials. to
3. Specify application name for which you want to create port forwarding rule.
4. Specify start and end ports for the application.
5. Specify IP address of the server where the application is hosted.
Screen - Port Forwarding
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Screen- Port Forwarding Rule
7. Select the checkbox “application name” if you want to delete the application and click Apply.
• Can I access NetGenie over Internet?
Pre-requisite:
You must know public IP address of your network provided by your ISP in order to access
NetGenie over Internet.
Yes, you can access your NetGenie appliance over Internet. Please follow given below steps:
1. Log in to NetGenie with administrator credentials. to
3. Click checkbox against ‘Enable Access from Internet’.
Screen- NetGenie Access
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5. Use your Internet IP address (public IP address provided by your ISP) to access NetGenie over Internet. Please remember that if your Internet connection type is set to DHCP from
Network Settings → Internet then you will need to select your DNS server as Dynamic
DNS from
Network Settings →Dynamic DNS and register your public IP address with the Dynamic DNS provider.
Screen- Dynamic DNS
• Is there any single page from where I can get the complete network overview?
Log in to NetGenie with administrator credentials and go to
Network Settings → Overview.
This page displays following details of NetGenie network:
Internet
• Protocol Type – Internet connection type. Possible protocol types are
DHCP
Static
PPPoE
USB
• IP Address – WAN IP address of NetGenie appliance with Renew button (in case of DHCP
Internet connection type).
• Network Mask – Network mask IP address
• Gateway – IP address of NetGenie gateway
• Primary DNS Server – IP address of primary DNS server
• Secondary DNS Server – IP address of secondary DNS server
• Received – Amount of data received (in packets and KB) by NetGenie over WAN
• Transmitted – Amount of data transmitted (in packets and KB) through NetGenie over WAN
Local Network
• IP Address – LAN IP address of NetGenie appliance
• Network Mask – Network mask IP address
• DHCP Server – Status of DHCP server. Possible status:
On
Off
• Received – Amount of data received (in packets and KB) by NetGenie over LAN
• Transmitted – Amount of data transmitted (in packets and KB) through NetGenie over LAN
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Screen- Network Overview
• I want to change the default IP address of my NetGenie appliance, can I do it?
Yes, you can change the default LAN IP address of your NetGenie appliance. To do it,
1. Log in to NetGenie with administrator credentials. to
3. Specify a new IP address for your NetGenie appliance.
4. Select checkbox against ‘Enable DHCP server’ if you want NetGenie to lease IP addresses to multiple devices.
5. Specify the number of IP addresses to be leased by NetGenie.
Screen- Local Network
• Why do I need to clone the MAC address of my router?
When you want to add a router/switch to your Internet connection, you will need to clone your
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MAC address. This is done because some ISPs tie your MAC address to their DHCP server so making any changes to the router leads to chances that the ISP will not allow you to surf the
Internet since the MAC address listed in the ISP list will be different from that of your new router.
We recommended you to clone the MAC address in order to ensure uninterrupted connectivity.
The given steps below enable you to clone the MAC address of your router:
1. Log in to NetGenie with administrator credentials. to
3. Select any Internet connection types and fill up the required details.
4. Enable ‘MAC address clone’ option and specify the MAC address to be cloned.
Screen- MAC Cloning
• My son has a gaming device running on UDP over a specific port; I want NetGenie to block this service, can I do so?
Yes, you can block the traffic generated by specified devices.
1. Log in to NetGenie with administrator credentials. to
3. Specify IP address of your gaming device in ‘Source Device IP’.
4. Click ‘Add Custom Service’ option from ‘Service’ drop down.
5. Specify service name to blocked along with port number and protocol and click Apply.
6. Specify action item as ‘Block’.
Screen- Add Service
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Screen- Firewall Rule
The newly created custom service(s) will be added in the list of Custom Service List.
Click to remove created service(s).
Note:
You can create a maximum of 10 (ten) custom services and 5 (five) firewall rules by through this page
• I have set up a small network at home. I use NetGenie to surf the Internet using my laptop while I am keeping one game server behind a router, which is connected, to NetGenie. Now if I want to access the game server using my laptop, how can it be done?
Your network setup can be represented graphically, as follows:
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Screen- Network Diagram
Now if you want to access your game server, which is placed behind the router using your laptop, please follow the given below steps:
1. Log in to NetGenie with administrator credentials. to
3. Specify Destination IP i.e. IP address of your game server.
4. Specify corresponding subnet mask.
5. Specify IP address of the gateway as IP address of NetGenie.
Screen- Create Route
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Screen- Route Rule
Note:
You can create a maximum of 3 (three) routes.
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Menu Structure
System
Firmware Upgrade
Restart Device
Signature Updates
Admin Password
NetGenie Access
Config Manager
Family Protection
Website Exceptions
Device Whitelist
Search Category
Add User
Security
Anti Virus
Port Forwarding
Intrusion Prevention
Network Settings
Local Network
Dynamic DNS
Logs and Reports
Web Activity
Application Activity
Connected Users
Anti Virus
Intrusion Prevention
Reviewer Guide
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