3Com OfficeConnect 3CSOHO100-TX Fast Ethernet Network Interface Card User Guide

Manual Cover 5.375" x 8.5" Portrait . 4/C & 1 PMS Working File

Adjust spine width size according to thickness of manual

3Com Corporation

P.O. Box 58145

5400 Bayfront Plaza

Santa Clara, CA 95052-8145

U.S.A.

Fast Ethernet

Network Interface Card

User Guide

MODEL NO.

3CSOHO100-TX

Part No. 09-1569-000 Printed in the U.S.A.

Lifetime Limited

Warranty

3Com’s EtherLink ® , Fast EtherLink, OfficeConnect ® ,

TokenLink ® , TokenLink Velocity ® , ATMLink ™ PCI,

FDDILink ™ , and Token Ring-in-Fast Ethernet Server network interface cards have a Lifetime Limited

Warranty. For further details, please see 3Com’s

Limited Warranty statement in this guide.

To ensure the very best 3Com service and support, take the time to complete the product registration card.

Customers in the countries or regions shown below should send the completed registration card to the appropriate address. Customers in other non-U.S. locations should send the registration card to the

U.S. address on the front of the card.

■

Asia

3Com Asia Ltd., Marketing Department

Room 2506-07, 25/F.

Citibank Tower

Citibank Plaza, Central

Hong Kong

■

Italy, Greece, Spain, Portugal, Malta

3Com Mediterraneo Srl,

Marketing Department

Via Michelangelo Buonarroti, 1

20093 Cologno Monzese MI

Italy

■

Australia, New Zealand

3Com Australia, Marketing Department

99 Walker Street

Level 7

North Sydney

New South Wales 2060

Australia

■

Belgium, Netherlands, Luxembourg

3Com Benelux B.V.,

Marketing Department

Nevelgaarde 8-9

3436 ZZ

Nieuwegein

Netherlands

■

France, Israel

3Com France, Marketing Department

Immeuble McKinley

BP 965

1, Avenue de l’Atlantique

91976 Les Ulis Courtaboeuf Cedex

France

■

■

Japan

3Com Japan, Marketing Department

Shinjuku Sumitomo Building 23F

2-6-1 Nishi Shinjuku, Shinjuku-ku

Tokyo 163-02

Japan

Sweden, Finland, Norway,

Denmark

3Com Nordic, Marketing Department

Torshamsgatan 39

Box 1110

164 22 KISTA

Sweden

■

United Kingdom, Eire

3Com UK Ltd., Marketing Department

Pacific House

Third Avenue

Globe Park Marlow-on-Thames

Buckinghamshire, SL7 1YL

England

■

Germany, Austria, Switzerland

3Com GmbH, Marketing Department

Gustav-Heinemann-Ring 123

D-81739 Muenchen

Munich

West Germany

OfficeConnect

®

Fast Ethernet

Network Interface Card

User Guide

Member of the 3Com OfficeConnect family http://www.3com.com/

Part No. 09-1569-000

Published October 1998

3Com Corporation

■

5400 Bayfront Plaza

■

Santa Clara, California

■

95052-8145

Copyright © 1998, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014

(June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, EtherDisk, and OfficeConnect are registered trademarks of 3Com

Corporation. 3ComFacts is a service mark of 3Com Corporation.

Banyan and VINES are trademarks of Banyan Systems, Incorporated. IBM is a registered trademark of

International Business Machines Corporation. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corp. Novell and NetWare are trademarks of Novell, Inc.

All other company and product names may be trademarks of the respective companies with which they are associated.

Guide written by Shelley Spackman. Edited by Nancy Kurahashi. Illustrated by Mary Inden. Produced by

Georgi Felix.

C

ONTENTS

A

BOUT

T

HIS

G

UIDE

Conventions 9

Year 2000 Compliance 10

1

G

ETTING

S

TARTED

What This Guide Covers 11

What This Chapter Covers 11

Understanding Networking 12

Peer-to-Peer Networks 13

Client/Server Networks 14

Ethernet and Fast Ethernet Networking Protocols 14

Understanding Network Interface Cards 15

About the OfficeConnect NIC 15

Required Hardware 16

Required Cabling 16

Required Software 16

2

I

NSTALLING THE

N

ETWORK

I

NTERFACE

C

ARD

Preparing for Installation 17

Inserting the NIC 18

Connecting the NIC to Your Network 20

3

I

NSTALLING THE

N

ETWORK

D

RIVER

Windows 95 23

Windows 95 Version A 24

Windows 95 Version B 26

Windows 98 28

Windows NT 30

Windows NT 4.0 30

Windows NT 3.51 31

Verifying Successful Installation 32

Windows 95 and Windows 98 32

Windows NT 4.0 34

Windows NT 3.51 34

4

T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

Basic Troubleshooting Tips 35

Interpreting the LEDs 36

Starting the 3Com NIC Diagnostics Program 37

Running the NIC Self-Tests 39

Running the Echo Test 40

Accessing the Help System 43

Viewing Release Notes, Frequently Asked Questions, and KnowledgeBase Topics 44

Accessing 3Com Support Services 44

Removing NIC Software 46

Windows 95 and Windows 98 46

Windows NT 4.0 47

Windows NT 3.51 47

Frequently Asked Questions 48

5

C

ONFIGURING THE

NIC

Displaying Configuration Settings 52

Changing Configuration Settings 54

A

S

PECIFICATIONS AND

C

ABLING

R

EQUIREMENTS

Specifications 57

Cabling Requirements 57

Unshielded Twisted-Pair Cable 58

10BASE-T Operation 58

10BASE-T Specifications 59

100BASE-TX Operation 59

100BASE-TX Specifications 59

B

T

ECHNICAL

S

UPPORT

Online Technical Services 61

World Wide Web Site 61

3Com FTP Site 61

3Com Bulletin Board Service 62

Access by Analog Modem 62

Access by Digital Modem 62

3ComFacts Automated Fax Service 63

Support from Your Network Supplier 63

Support from 3Com 63

Returning Products for Repair 65

G

LOSSARY

I

NDEX

3C

OM

C

ORPORATION

L

IMITED

W

ARRANTY

FCC C

LASS

B S

TATEMENT

FCC D

ECLARATION OF

C

ONFORMITY

3C

OM

E

ND

U

SER

S

OFTWARE

L

ICENSE

A

GREEMENT

F

IGURES

12

13

14

15

10

11

8

9

16

17

18

6

7

4

5

1

2

3

Sample Network 12

OfficeConnect NIC 15

Inserting the NIC 19

Connecting the Network Cable to the NIC 20

New Hardware Found Dialog Box 24

Update Device Driver Wizard 26

Add New Hardware Wizard 28

Network Settings Window 31

Device Manager Screen 33

General Screen 38

Diagnostics Screen 39

Echo Test Responder Screen 41

Echo Test Sender Screen 42

Echo Test Statistics Screen 42

Support Screen 45

General Screen 53

NIC Details Screen 53

Properties Screen 55

T

ABLES

6

7

4

5

1

2

3

Notice Icons 9

Text Conventions 10

Cable Guidelines 17

LED Descriptions 36

Frequently Asked Questions 48

OfficeConnect NIC Configuration Settings 51

Unshielded Twisted-pair Cable Categories 58

A

BOUT

T

HIS

G

UIDE

This guide describes how to install, configure, and troubleshoot the 3Com ® OfficeConnect ® Fast Ethernet

Network Interface Card (NIC).

This guide is appropriate for anyone who is familiar with the basic elements of a PC and is interested in connecting a

PC to a network.

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

Most user guides and release notes are available in

Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the 3Com World Wide Web site:

http://www.3com.com/

Conventions

Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1 Notice Icons

Icon Notice Type Description

Information note Important features or instructions

Caution

Warning

Information to alert you to potential damage to a program, system, or device

Information to alert you to potential personal injury

10

A

BOUT

T

HIS

G

UIDE

Table 2 Text Conventions

Convention Description

Screen displays

This typeface represents information as it appears on the screen.

The words “enter” and “type”

When you see the word “enter” in this guide, you must type something, and then press the Return or Enter key.

Do not press the Return or Enter key when an instruction simply says “type.”

Keyboard key names If you must press two or more keys simultaneously, the key names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

Menu commands and buttons

Menu commands or button names appear in italics.

Example:

From the Help menu, select Contents.

Words in italics Italics are used to:

■

Emphasize a point.

■

Denote a new term at the place where it is defined in the text.

■

Identify menu names, menu commands, and software button names. Examples:

From the Help menu, select Contents.

Click OK.

Year 2000 Compliance

For information on Year 2000 compliance and 3Com products, visit the 3Com Year 2000 Web page:

http://www.3com.com/products/yr2000.html

1

G

ETTING

S

TARTED

The 3Com ® OfficeConnect ® Fast Ethernet Network

Interface Card (NIC) allows you to connect your personal computer (PC) to an Ethernet (10BASE-T) or Fast Ethernet

(100BASE-TX) network.

The OfficeConnect NIC is specifically designed for the small office/home office environment.

What This Guide Covers

This guide provides all the information you need to install the OfficeConnect NIC and connect it to a network. It tells you how to:

■

Insert the NIC into a PC.

■

■

■

■

Attach the PC to a network port on a hub or switch.

Install the NIC network driver and diagnostics software on the PC.

Configure the NIC on the PC.

Troubleshoot problems you may encounter with the NIC.

What This Chapter Covers

This chapter provides a brief introduction to networking and describes the features of your OfficeConnect NIC.

If you’re already familiar with basic networking concepts, you can start with Chapter 2, “Installing the

Network Interface Card.”

12

C

HAPTER

1: G

ETTING

S

TARTED

Understanding Networking

A computer network is a group of computers and other associated devices, such as printers, fax machines, and modems, that are connected to one another so they can share resources and information.

A network allows you to:

■

Share resources — You and others on the network can share resources, such as a data file or directory, hard disk drive, printer, scanner, or modem.

■

■

Exchange information — You can communicate and exchange information, such as e-mail, with all designated users on the network.

Provide server support — You can store files and applications in a central location on one PC hard drive, where they can be accessed by any network users who have the proper authorization.

Figure 1 shows a sample network composed of two PCs, a printer, and a hub.

Figure 1 Sample Network

Computer

1

Printer

Computer

2

10–

–

30 V

AX

DC

MD I/X

1X

Hub

Understanding Networking

13

Every network requires special software, called a network operating system (NOS) (such as Windows NT or NetWare), to control the flow of information between users.

Each PC that you want to connect as part of the network must have an operating system (such as Windows 95,

Windows 98, or Windows NT) that can communicate with the NOS.

In a peer-to-peer networking architecture, the operating system that is installed on each PC acts as the NOS. In a client/server networking architecture, the operating system that is installed on each client PC communicates with the

NOS, which is installed on the server PC.

There are two basic types of small business network architectures: peer-to-peer and client/server.

Peer-to-Peer Networks

A peer-to-peer network is generally suited for home and small office use. This type of network is the easiest to install, accommodates up to about five PCs, and is suitable for sharing applications, data, printers, and other localized resources.

The PCs on a peer-to-peer network are connected directly to one other or to a central point, usually a device called a hub.

Unlike a client/server network, a peer-to-peer network allows users to share information without relying on a centralized server. Figure 1 is an example of a peer-to-peer network.

The PCs on a peer-to-peer network require an operating system such as Windows 95 or Windows 98. This operating system acts as the NOS.

For more information on peer-to-peer networking, see the

Network Assistant CD included in your package.

14

C

HAPTER

1: G

ETTING

S

TARTED

Client/Server Networks

A client/server network is ideal for organizations that require fast network access for large applications such as multimedia, databases, and video.

In a client/server network, all shared applications and files are stored on one central computer known as the server.

Network users (client PCs) can store their own files on their own PCs, and then use the server to access shared files and peripherals, such as printers, fax machines, and modems.

The client PCs on a client/server network require an operating system such as Windows 95, Windows 98, or

Windows NT. The servers on a client/server network require a NOS such as Windows NT or NetWare.

Ethernet and Fast Ethernet Networking Protocols

Ethernet and Fast Ethernet are local area network (LAN) protocols, or specifications, that define the signaling of the network and specify how data is placed on and retrieved from the network.

Fast Ethernet is the same as Ethernet, except for the speed:

■

■

Ethernet has a data transfer rate of 10 Mbps (megabits per second).

Fast Ethernet has a data transfer rate of 100 Mbps.

The OfficeConnect NIC is compatible with both Ethernet and Fast Ethernet networks. It automatically connects to the network at 10 Mbps or 100 Mbps, depending on the speed of the connected network hub or switch.

For more information on Ethernet and Fast Ethernet, see

Appendix A.

For more information on networking, see the

Network Assistant CD included in your package.

Understanding Network Interface Cards

15

Understanding Network Interface Cards

A network interface card (NIC) is a printed circuit board that plugs into a PC expansion slot in your computer to provide a connection to a network.

Once the NIC is installed in your PC, you connect it to the network media (cabling, such as unshielded twisted-pair

[UTP]), which in turn connects to all the devices on the network.

About the OfficeConnect NIC

The OfficeConnect NIC is a 10/100 Mbps PCI (Peripheral

Component Interconnect) NIC. It connects your PC to a

10 Mbps Ethernet or 100 Mbps Fast Ethernet network.

Figure 2 OfficeConnect NIC

RJ-45 port

LEDs

TX

DATA

ACT

10

100

L

N

K

The OfficeConnect NIC backplate has three light-emitting diodes (LEDs):

■

■

■

10 LNK (link)

100 LNK (link)

ACT (activity)

16

C

HAPTER

1: G

ETTING

S

TARTED

After the NIC is installed, these LEDs show whether there’s an active connection between the NIC and the network, and the speed at which you’re connected. (See

“Interpreting the LEDs” in Chapter 4 for more information.)

Required Hardware

You can install the OfficeConnect NIC in any IBM-compatible

PC with an available PCI expansion slot. Almost all

PCs currently on the market have such slots. (See “Inserting the NIC” in Chapter 2 for more information about

PCI expansion slots.)

Required Cabling

You need an unshielded twisted-pair cable with RJ-45 connectors on both ends to connect the OfficeConnect NIC to the network. This cable is not supplied with the NIC.

■

■

If you’re connecting to a 10 Mbps Ethernet network, use a Category 3, 4, or 5 UTP cable.

If you’re connecting to a 100 Mbps Fast Ethernet network, use a Category 5 UTP cable.

The maximum Ethernet cable length allowed between the NIC and the network device to which it is connected is 328 feet (100 meters).

For more information on cabling, see “Cabling

Requirements” in Appendix A.

Required Software

The OfficeConnect NIC is compatible with the following operating systems:

■

■

■

Windows 95

Windows 98

Windows NT versions 4.0 and 3.51

You can use the OfficeConnect NIC to connect to both

Microsoft and NetWare network environments.

The EtherDisk diskette included in your package contains the software (configuration programs, diagnostic programs, and device drivers) that allows your NIC to work with all of the operating systems mentioned in this section.

2

I

NSTALLING THE

N

ETWORK

I

NTERFACE

C

ARD

This chapter explains how to install the OfficeConnect NIC in your PC and connect it to an Ethernet or Fast Ethernet network.

Preparing for Installation

Before you install the OfficeConnect NIC, make sure that you have the following items:

■

■

OfficeConnect 10/100 Fast Ethernet NIC

OfficeConnect EtherDisk diskette

If any of these items are damaged or missing, contact your shipper or network supplier.

You also need an unshielded twisted-pair (UTP) cable with RJ-45 connectors on both ends to connect the

OfficeConnect NIC to an Ethernet or Fast Ethernet network. This cable is not supplied with the NIC.

Table 3 specifies the type of cable that you need for the type of network that you are connecting to (10 Mbps

Ethernet or 100 Mbps Fast Ethernet).

The maximum distance between any two devices on your network can be no more than 328 feet (100 meters).

Table 3 Cable Guidelines

Type of

Network

Ethernet

(10BASE-T)

Fast Ethernet

(100BASE-TX)

Cable Required

Category 3, 4, or 5 UTP with RJ-45 connectors on both ends

Category 5 UTP with RJ-45 connectors on both ends

Maximum

Cable Length

328 ft/100 m

328 ft/100 m

The next step is to insert the NIC in the PC.

18

C

HAPTER

2: I

NSTALLING THE

N

ETWORK

I

NTERFACE

C

ARD

Inserting the NIC

To insert the OfficeConnect NIC in your PC:

1 Remove all jewelry from your hands and wrists.

CAUTION: The NIC is packed in an antistatic container to protect it during shipment. To avoid damaging any static-sensitive components on the NIC, before you remove it from the container, touch the metal chassis of your PC to discharge static electricity from your body. Also, be careful to handle the NIC by its edges only.

2 Turn the power off to the PC. Unplug the power cable. Detach all other cables from the PC.

3 Remove the PC cover.

See your PC documentation for details.

4 Find an empty PCI expansion slot and remove the corresponding slot cover. Keep the backplate screw.

The OfficeConnect NIC works in a PCI expansion slot. Some

PCs have three types of expansion slots: PCI, ISA, and EISA.

PCI slots are usually white and shorter than the other expansion slots (see Figure 3). ISA slots are usually black.

EISA slots are usually brown, and are as long as ISA slots. If you’re not sure what type of expansion slots your PC has, see your PC documentation for details.

For more information on PCI expansion slots, see

“Frequently Asked Questions” in Chapter 4.

5 Carefully insert the NIC into the slot, pressing firmly with steady pressure until it’s seated properly.

The NIC’s metal backplate should be positioned so that you can easily fasten it with the backplate screw. You shouldn’t be able to see any of the NIC’s edge connector.

Not all PCs have expansion slots positioned on the bottom of the chassis, as shown in Figure 3. You may be using a PC with the expansion slots on a vertical panel. If so, follow the same insertion instructions, except install the NIC horizontally. If it helps, position the PC on its side temporarily to insert the NIC securely.

Figure 3 Inserting the NIC

1 Remove slot cover

2 Insert NIC

Inserting the NIC

19

PCI slots

6 Fasten the NIC with the backplate screw you removed in step 4.

7 Replace the PC cover.

8 Reconnect any cables that you disconnected before you opened the PC.

Do not turn on the power to the PC.

The next step is to connect the NIC to your network.

20

C

HAPTER

2: I

NSTALLING THE

N

ETWORK

I

NTERFACE

C

ARD

Connecting the NIC to Your Network

This section describes how to connect the OfficeConnect

NIC to a network device. For more information on networking or creating a peer-to-peer network, see the Network Assistant CD included in your package.

To connect the OfficeConnect NIC to a network device:

1 Using an unshielded twisted-pair (UTP) cable, insert one of the RJ-45 connectors on the cable into the

RJ-45 port on the installed NIC, as shown in Figure 4.

■

■

If you’re connecting to a 10 Mbps Ethernet network, use a Category 3, 4, or 5 UTP cable.

If you’re connecting to a 100 Mbps Fast Ethernet network, use a Category 5 UTP cable.

See Table 3 at the beginning of this chapter or Appendix A for more information on network cabling requirements.

Figure 4 Connecting the Network Cable to the NIC

RJ-45 port

TX D ata

ACT

10

100

L

N

K

10–

1A M

–

30 V

AX

DC

1X

Hub or Printer

Connecting the NIC to Your Network

21

2 Insert the other end of the UTP cable into an active network port.

An active network port may be on a network hub or switch, or a peripheral device (such as a printer) that is network-ready (that is, it already has a NIC inside it).

Do not turn on the power to the PC.

The next step is to install the network driver. Go to

Chapter 3.

3

I

NSTALLING THE

N

ETWORK

D

RIVER

This chapter describes how to install the network driver in your PC. You must install the network driver so that the OfficeConnect NIC can transmit and receive data over the network.

Instructions are provided for the following operating systems supported by the OfficeConnect NIC:

■

■

■

Windows 95

Windows 98

Windows NT

Go to the appropriate section in this chapter for your operating system.

If a NIC has already been installed in your PC, you must remove its network driver before you install the driver for the OfficeConnect NIC. To find out whether a NIC has already been installed in your PC, and to remove its driver, follow the steps in “Removing NIC Software” in Chapter 4.

Windows 95

To install the network driver under Windows 95, you need the Windows 95 installation files. These files may be on a

CD or diskettes, or they may have been copied to your hard drive when Windows 95 was installed on your system.

The version of Windows 95 installed on your PC determines which of the driver installation procedures to use.

To determine the Windows 95 version installed on your PC:

1 Right-click the My Computer icon, and then click Properties.

The System Properties window appears.

24

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

2 Check the version number on the General screen, under System:

■

If 4.00.950 or 4.00.950A is displayed, follow the procedure for Windows 95 Version A.

■

If 4.00.950B is displayed, follow the procedure for

Windows 95 Version B.

Windows 95 Version A

To install the network driver in a PC running version A of

Windows 95:

1 Make sure that the NIC is installed in your PC and that it’s connected to the network, as described in Chapter 2.

2 Turn on the power to the PC.

Windows 95 detects the NIC and displays the

New Hardware Found dialog box (Figure 5), prompting you for the driver you want to install for your new hardware.

Figure 5 New Hardware Found Dialog Box

3 Select Driver from disk provided by hardware

manufacturer, and then click OK.

The Install from Disk dialog box appears.

Windows 95

25

4 Insert the EtherDisk diskette in drive A and make sure that A:\ appears in the Copy files from entry box.

5 Click OK.

■

■

If this is the first time that networking is being installed on your PC, the Identification tab of the Network window is displayed. Go to step 6.

If networking has already been installed, you’re prompted for the Windows 95 CD. In this case, go to step 7.

6 In the specified fields of the Identification tab screen, enter the following information, and then click OK:

■

■

■

Computer Name — Identifies the computer on the network for other users. This entry must be a unique name of 15 characters or fewer, containing no spaces.

Workgroup — Identifies the group (for example, your department name) to which your computer belongs.

If you’re setting up a simple peer-to-peer network, this entry must be exactly the same for all the PCs in your network.

Computer Description — Displays additional details to other users on the network about this PC. For example, you could specify that the PC has a printer attached.

Filling in this field is optional.

7 Insert the Windows 95 CD in the CD-ROM drive, and then click OK.

If you don’t have the Windows 95 CD, click OK. Enter the path for the Windows 95 installation files on your PC

(such as C:\WIN95) in the Copying Files entry box, and then click OK.

Files are copied. You’re prompted to restart your PC.

8 Remove the EtherDisk diskette from drive A, and then click Yes.

You must reboot your PC to complete the installation.

After Windows restarts, you’re prompted to enter your name and network password.

26

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

9 Enter your user name and password, and then click OK.

The driver installation is complete. To confirm successful installation, go to “Verifying Successful Installation” later in this chapter.

Windows 95 Version B

To install the network driver in a PC running version B of

Windows 95:

1 Make sure that the NIC is installed in your PC and that it’s connected to the network, as described in Chapter 2.

2 Turn on the power to the PC.

Windows 95 detects the NIC. The Update Device Driver

Wizard (Figure 6) starts and prompts you for a diskette or CD.

Figure 6 Update Device Driver Wizard

3 Insert the EtherDisk diskette in drive A, and then click Next.

Windows finds the driver and asks if you want to use this driver.

Windows 95

27

4 Click Finish.

The Insert Disk dialog box prompts you for the

OfficeConnect EtherDisk diskette.

5 Click OK.

The Copying Files dialog box appears.

6 Make sure that A:\ appears in the Copying files from entry box, and then click OK.

■

■

If this is the first time that networking is being installed on your PC, the Identification tab of the Network window is displayed. Go to step 7.

If networking has already been installed, you’re prompted for the Windows 95 CD. In this case, go to step 8.

7 In the specified fields of the Identification tab screen, enter the following information, and then click OK:

■

■

■

Computer Name — Identifies the computer on the network for other users. This entry must be a unique name of 15 characters or fewer, containing no spaces.

Workgroup — Identifies the group (for example, your department name) to which your computer belongs.

If you’re setting up a simple peer-to-peer network, this entry must be exactly the same for all the PCs in your network.

Computer Description — Displays additional details to other users on the network about this PC. For example, you could specify that the PC has a printer attached.

Filling in this field is optional.

8 Insert the Windows 95 CD in the CD-ROM drive, and then click OK.

If you don’t have the Windows 95 CD, click OK. Enter the path for the Windows 95 installation files on your PC

(such as C:\WIN95) in the Copying Files entry box, and then click OK.

Files are copied. You’re prompted to restart your PC.

28

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

9 Remove the EtherDisk diskette from drive A, and then click Yes.

You must reboot your PC to complete the installation.

After Windows restarts, you’re prompted for your user name and password.

10 Enter your user name and password, and then click OK.

The driver installation is complete. To confirm successful installation, go to “Verifying Successful Installation” later in this chapter.

Windows 98

To install the network driver in a PC running Windows 98:

1 Make sure that the NIC is installed in your PC and that it’s connected to the network, as described in Chapter 2.

2 Turn on the power to the PC.

Windows 98 detects the NIC. The Add New Hardware

Wizard (Figure 7) starts.

Figure 7 Add New Hardware Wizard

Windows 98

29

3 Insert the EtherDisk diskette in drive A, and then click Next.

4 Select Search for the best driver for your device

(Recommended), and then click Next.

5 Select Floppy disk drives, and then click Next.

Windows finds the driver file for the device.

6 Click Next.

Files are copied.

If the Insert Disk window appears, prompting you to insert the EtherDisk diskette, click OK.

You’re then prompted for the Windows 98 CD.

7 Insert the Windows 98 CD in the CD-ROM drive, and then click OK.

If you don’t have the Windows 98 CD, click OK. Enter the path for the Windows 98 installation files on your PC in the

Copying Files entry box.

Files are copied. The installation is complete when you’re prompted to click Finish.

8 Click Finish.

You’re prompted to restart the PC.

9 Click Yes to restart the PC.

You must reboot your PC to complete the installation.

The driver installation is complete. To confirm successful installation, go to “Verifying Successful Installation” later in this chapter.

30

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

Windows NT

This section describes how to install the network driver in a PC running Microsoft Windows NT 4.0 or 3.51.

Windows NT 4.0

To install the network driver in a PC running

Windows NT 4.0:

1 Make sure that the NIC is installed in your PC and that it’s connected to the network, as described in Chapter 2.

2 Turn on the power to the PC.

3 Double-click the My Computer icon, then the

Control Panel icon, and then the Network icon.

The Network window appears.

4 Click the Adapters tab.

If networking hasn’t been installed on your system before,

Windows NT asks you if you want to install networking. Click

Yes. See the WINNT.TXT file located on the EtherDisk diskette or your Windows NT documentation for instructions.

5 Click Add.

The Select Network Adapter dialog box appears.

6 Click Have Disk.

The Insert Disk dialog box appears.

7 Insert the EtherDisk diskette in drive A, enter the path to drive A if it’s not already displayed, and click OK.

The OEM Option dialog box appears.

8 If not already selected, select 3Com OfficeConnect

10/100 Fast Ethernet NIC, and click OK.

Files are copied. The 3Com NIC Diagnostics window appears.

9 Click Close to continue the installation.

The Network screen appears with the OfficeConnect NIC displayed in the list of network adapters.

10 Click Close.

The driver installation is complete. To confirm successful installation, go to “Verifying Successful Installation” later in this chapter.

Windows NT

31

Windows NT 3.51

To install the network driver in a PC running

Windows NT 3.51:

1 Make sure that the NIC is installed in your PC and that it’s connected to the network, as described in Chapter 2.

2 Turn on the power to the PC.

3 In the Main window of the Program Manager, double-click the Control Panel icon and then the

Network icon.

The Network Settings window (Figure 8) appears.

Figure 8 Network Settings Window

4 Click Add Adapter.

The Add Network Adapter window appears.

5 Click the down arrow to expand the

Network Adapter Card list box, and then scroll down and select <Other> Requires disk from manufacturer.

6 Click Continue.

The Insert Disk dialog box appears.

7 Insert the EtherDisk diskette in drive A, make sure that A:\ appears in the entry box, and then click OK.

The Select OEM Option window appears.

32

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

8 Make sure that 3Com OfficeConnect 10/100

Fast Ethernet NIC is selected, and then click OK.

Files are copied. The 3Com NIC Diagnostics screen appears.

9 Click Close to continue the installation.

The Network Settings window reappears.

10 Click OK in the Network Settings window.

If the TCP/IP Configuration screen appears, enter the requested information, and then click OK. For help with this information, click the Help button on the TCP/IP

Configuration screen.

You’re prompted to restart Windows NT.

11 Remove the EtherDisk diskette from drive A.

12 Click Restart Now.

You must reboot your PC to complete the installation.

The driver installation is complete. To confirm successful installation, go to the next section, “Verifying Successful

Installation.”

Verifying Successful Installation

To confirm that the NIC is installed correctly in your PC, follow the steps appropriate for your operating system.

Windows 95 and Windows 98

To confirm that the NIC is installed correctly in a PC running

Windows 95 or Windows 98:

1 Right-click the My Computer icon, click Properties, and then select the Device Manager tab.

A list of devices appears, arranged by type (Figure 9).

Verifying Successful Installation

33

Figure 9 Device Manager Screen

2 Double-click Network adapters.

The name of the installed OfficeConnect NIC appears, as shown in Figure 9.

If a yellow exclamation point (!) or a red X appears next to the NIC name, the installation wasn’t successful.

Go to “Frequently Asked Questions” in Chapter 4 to troubleshoot the NIC.

3 Double-click the name of the NIC to display a description of the NIC and its current status.

The message in the Device status panel confirms that the OfficeConnect NIC is working properly.

4 Click Cancel to close each dialog box. Then close the

Control Panel and My Computer windows.

You’ve successfully installed and configured the

OfficeConnect NIC.

34

C

HAPTER

3: I

NSTALLING THE

N

ETWORK

D

RIVER

Windows NT 4.0

To confirm that the NIC is installed correctly in a PC running

Windows NT 4.0:

1 Double-click the Network icon in the Control Panel.

2 Click the Adapters tab.

The OfficeConnect NIC should appear in the list of network adapters. If it doesn’t appear, see Chapter 4 for troubleshooting information.

Windows NT 3.51

To confirm that the NIC is installed correctly in a PC running

Windows NT 3.51:

1 Double-click the File Manager icon.

2 From the Disk menu, select Connect Network Drive.

The presence of network server names confirms successful installation.

4

T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

This chapter explains how to isolate and solve problems that may occur when you install the OfficeConnect NIC.

Basic Troubleshooting Tips

If you have trouble installing your OfficeConnect NIC, or if the installation failed (as described in “Verifying Successful

Installation” in Chapter 3), follow these basic troubleshooting tips.

CAUTION: Before inserting or removing the NIC from your PC, turn the power off to the PC and unplug the power cord.

■

Check the NIC installation by reviewing Chapter 2.

Make sure that the NIC is seated correctly in an appropriate expansion slot. Check for specific hardware problems, such as loose or broken connections.

■

■

■

■

Inspect all cables and connections. Check the length and rating of the cable. Make sure that the cable and its length comply with 10BASE-T or 100BASE-TX recommendations. See Table 3 in Chapter 2 or

Appendix A for more information.

Make sure that you’re running the latest BIOS for your

PC. If your BIOS hasn’t been upgraded in the previous

12 months, contact your PC manufacturer to obtain the current version of your BIOS software.

Run the NIC self-tests and the Echo test, as described later in this chapter.

Download the latest OfficeConnect NIC driver from the

3Com World Wide Web site and install it in your PC.

Run the NIC self-tests and the Echo test again, using the same option settings as those used on the failed

NIC. If the tests still fail, the NIC may be defective.

36

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

Interpreting the LEDs

The OfficeConnect NIC has three light-emitting diodes

(LEDs) that can help indicate when there are problems with your network connection.

See Figure 2 in Chapter 1 for a picture of the LEDs.

Table 4 explains the LED states.

Table 4 LED Descriptions

LED

10 LNK

(link)

State

On

100 LNK

(link)

ACT

(activity)

Off

Blinking

On

Off

Flashing

Meaning

If the network driver is installed, as described in Chapter 3, the connection to the 10BASE-T Ethernet network is active.

If the driver is not installed, the NIC is receiving power.

Something is preventing the connection between the NIC and the network. See the troubleshooting steps following this table.

The cable polarity is reversed. Try a different network cable.

If the network driver is installed, as described in Chapter 3, the connection to the 100BASE-TX Fast Ethernet network is active.

If the driver is not installed, the NIC is receiving power.

Something is preventing the connection between the NIC and the network. See the troubleshooting steps following this table.

Network traffic is present.

Steady

Off

Heavy network traffic is present.

No network traffic is present.

If the LNK (10 LNK or 100 LNK) LED is off and the PC is powered on and the network cable is connected, check the following:

1 Ensure that the network hub or device to which the

NIC is connected and the cable connecting to your

NIC comply with the 10BASE-T or 100BASE-TX specifications.

2 Ensure that the network hub or device to which the

NIC is connected is powered on.

Starting the 3Com NIC Diagnostics Program

37

Starting the 3Com NIC Diagnostics Program

The 3Com NIC Diagnostics program allows you to run diagnostic tests, change NIC configuration settings, and access 3Com support services and Help topics.

This section describes how to use the 3Com NIC

Diagnostics program to help troubleshoot problems you may encounter with the NIC.

For instructions on changing NIC configuration settings, see Chapter 5.

The 3Com NIC Diagnostics program is installed automatically when you install the network driver.

To start the 3Com NIC Diagnostics program:

1 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow these steps:

a From the Windows Start menu, select Programs.

b Select 3Com NIC Utilities.

c Click 3nicdiag.

For PCs running Windows NT 3.51, from the File menu,

select Run. At the command prompt, enter the path for the

3Com NIC Diagnostics program. The default path is

C:\WINNT35\SYSTEM32\3NICDIAG.EXE.

A warning message appears, stating that your PC will be disconnected from the network.

This means that no applications other than the 3Com NIC

Diagnostics program can connect to the network while you run the diagnostics program.

All applications are automatically reconnected to the network when you exit the diagnostics program. If your

PC doesn’t automatically reconnect to the network, reboot the PC.

38

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

2 Click OK.

The 3Com NIC Diagnostics General screen (Figure 10) appears.

Figure 10 General Screen

Click the Help button to receive information about the

diagnostic screen that’s currently active.

The General screen displays general information about the NIC. It also allows you to show or not show the

3Com icon in the Windows system tray by clicking the

Enable Tray Control check box. The 3Com icon provides quick access to the 3Com NIC Diagnostics program.

3 Click Cancel to exit the 3Com NIC Diagnostics program.

Running the NIC Self-Tests

39

Running the NIC Self-Tests

The first tests to run when you have a problem with the

OfficeConnect NIC are the NIC self-tests.

The NIC self-tests can verify that the OfficeConnect NIC is working correctly by checking the physical components, connectors, and circuitry on the NIC.

To run the NIC self-tests:

1 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow the instructions in the previous section, “Starting the 3Com

NIC Diagnostics Program.”

2 Click OK.

The 3Com NIC Diagnostics General screen appears

(Figure 10).

3 Click the Diagnostics tab.

The Diagnostics screen (Figure 11) appears.

Figure 11 Diagnostics Screen

40

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

For a description of each test, click the Help button on

the screen or click the question mark (?) at the top of the screen, move it over the test, and click once. A pop-up box displays information about the test.

4 Click Start in the Self-Test panel.

A six-test sequence begins. The status of each test (such as

Passed or In Progress) is displayed in the Status column next to each test as the tests run and are completed.

You can click Stop to stop the tests at any point.

■

■

If all of the tests are successful, the OfficeConnect NIC is working correctly.

If any test failed, click the question mark (?) at the top right corner of the screen, move it over the failed test topic, and click once. A pop-up box displays information about the test and what to do if it fails.

Running the Echo Test

After you’ve confirmed that the OfficeConnect NIC is functioning correctly by running the NIC self-tests (as described in the previous section), verify that the NIC is transmitting and receiving data over the network by running the Echo test.

The Echo test checks the ability of the NIC to transmit and receive data while it’s connected to the network.

To run the Echo test, you need two PCs networked together.

■

The first PC is used to send data. This is called the

sending PC.

■

The second PC receives data sent from the first PC. This is called the responding PC.

The two PCs must each have a 3Com OfficeConnect NIC installed. Also make sure that the network driver is installed.

CAUTION: Running the Echo test while connected to an active network with more than two computers can cause intermittent failures within the test. Make sure that only two computers are connected to the network before running the Echo test.

Running the Echo Test

41

To run the Echo test:

1 On both PCs:

a From the Windows Start menu, select Programs.

b Select 3Com NIC Utilities.

c Click 3nicdiag.

d Click OK.

e Click the Diagnostics tab to display the Diagnostics screen, shown in Figure 11.

2 On the second PC (the responding PC):

a Click Respond in the Echo Test panel.

The Echo Test Responder screen (Figure 12) appears.

Figure 12 Echo Test Responder Screen

b Click Start.

3 On the first PC (the sending PC):

a Click Send on the Diagnostics screen.

The Echo Test Sender screen (Figure 13) appears.

42

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

Figure 13 Echo Test Sender Screen

b Click Start.

The two PCs attempt to transmit data to each other.

Statistics appear in the window, as shown in Figure 14.

Figure 14 Echo Test Statistics Screen

Accessing the Help System

43

■

■

If the values of the Bytes Received, Bytes Transmitted,

Packets Received, or Packets Transmitted statistics increase, the two PCs are successfully transmitting data over the network.

If the values of the statistics remain at zero, or if there are excessive collisions, the two PCs aren’t transmitting data successfully over the network. Check the following:

■

Ensure that the network hub or device to which the

NIC is connected and the cable connecting to your

NIC comply with the 10BASE-T or 100BASE-TX specifications. (See Appendix A.)

■

Ensure that the network hub or device to which the

NIC is connected is powered on.

For a description of each statistic, click the Help button on

the screen or click the question mark (?) at the top of the screen, move it over the topic, and click once. A pop-up box displays information about the statistic.

c Close all open windows when the Echo test is finished.

Accessing the Help System

The OfficeConnect NIC Help system is a Windows Help application that includes numerous Help topics about the

OfficeConnect NIC.

To access the OfficeConnect NIC Help system:

1 From the Windows Start menu, select Programs.

2 Select 3Com NIC Utilities.

3 Click 3nichelp.

For PCs running Windows NT 3.51, from the File

menu, select Run. At the command prompt, enter the

path for the 3Com NIC Help system. The default path is

C:\WINNT35\SYSTEM32\3NICDIAG.HLP.

The main Help screen appears, displaying information about the 3Com NIC Diagnostics General screen.

4 Click Help Topics to display a list of Help topics or click

Find to search for a Help topic.

44

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

Viewing Release Notes, Frequently Asked Questions, and KnowledgeBase Topics

The 3Com NIC Diagnostics program contains a substantial database of support-related and service-related data that you can access in the following categories: release notes, frequently asked questions, and KnowledgeBase topics.

To access the support database:

1 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow the instructions in the section “Starting the 3Com NIC

Diagnostics Program” earlier in this chapter.

2 Click OK.

3 Click the Support tab.

The Support screen appears.

4 Click Release Notes.

The Release Notes Help screen appears.

■

■

■

Click the Release Notes link to display tips about installing and using the OfficeConnect NIC.

Click the Frequently Asked Questions link to display common questions asked by customers and answered by 3Com support experts.

Click the KnowledgeBase link to display OfficeConnect

NIC compatibility topics.

Accessing 3Com Support Services

The Support screen provides access to the 3Com

World Wide Web site, customer support databases (such as release notes and frequently asked questions), and the problem report generator.

To access 3Com support services:

1 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the system tray, follow the instructions in the section “Starting the 3Com NIC

Diagnostics Program” earlier in this chapter.

Accessing 3Com Support Services

45

2 Click OK.

3 Click the Support tab.

The Support screen (Figure 15) appears.

Figure 15 Support Screen

■

■

■

■

■

Click Diagnostics to run the 3Com NIC diagnostic tests.

See “Running the NIC Self-Tests” and “Running the

Echo Test” earlier in this chapter for information on how to run the 3Com NIC diagnostic tests.

Click Release Notes to display customer support information databases about the OfficeConnect NIC in three categories: release notes, frequently asked questions, and the KnowledgeBase.

Click BBS Information to display the 3Com BBS telephone numbers and modem speeds.

The http://www.3com.com button displays the

3Com World Wide Web site address.

Click Problem Report if you want to generate a problem report file about an OfficeConnect NIC problem. You can then e-mail this file to 3Com.

46

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

Removing NIC Software

This section describes how to remove a NIC’s network driver and software from your PC so that you can reinstall the software or physically remove the NIC from your PC.

If you want to reinstall the OfficeConnect NIC network driver and software, you must first remove the driver and software, as described in this section.

Windows 95 and Windows 98

To remove NIC software in a PC running Windows 95 or Windows 98:

1 Double-click the My Computer icon, then the

Control Panel icon, and then the System icon.

2 Click the Device Manager tab.

3 Double-click Network adapters.

4 Select the name of the NIC, for example,

3Com OfficeConnect 10/100 Fast Ethernet

(3CSOHO100-TX) NIC.

5 Click Remove.

6 Click OK to confirm the device removal.

The NIC driver and diagnostic software are removed from the PC.

You’re prompted to restart the PC.

■

If you’re physically removing the NIC from the PC, click No. Don’t restart the PC until you shut down the system, turn the power off, and remove the NIC from the PC.

■

If you’re reinstalling the NIC software, click Yes.

Removing NIC Software

47

Windows NT 4.0

To remove NIC software in a PC running Windows NT 4.0:

1 Double-click the My Computer icon, then the

Control Panel icon, and then the Network icon.

The Network screen appears.

2 Click the Adapters tab.

3 Select the name of the NIC in the Network Adapters box, and then click Remove.

4 Click Yes to confirm the removal.

5 Click Close to close the Network screen.

The NIC driver and diagnostic software are removed from the PC.

You’re prompted to restart the PC.

■

■

If you’re physically removing the NIC from the PC, click No. Don’t restart the PC until you shut down the system, turn the power off, and remove the NIC from the PC.

If you’re reinstalling the NIC software, click Yes to restart the PC.

Windows NT 3.51

To remove NIC software in a PC running Windows NT 3.51:

1 In the Main Program window, double-click the Control Panel icon, and then the Network icon.

The Network Settings window is displayed.

2 In the Installed Adapter Cards panel, select the name of the installed NIC and click Remove.

The Network Settings window displays a warning message.

3 Click Yes.

The Network Settings window is displayed again. The NIC no longer appears in the Installed Adapter Cards panel.

48

C

HAPTER

4: T

ROUBLESHOOTING

I

NSTALLATION

P

ROBLEMS

4 Click OK.

The NIC driver and diagnostic software are removed from the PC.

The Network Settings Change dialog box appears, prompting you to restart.

■

■

If you’re physically removing the NIC from the PC, click

No. Don’t restart the PC until you shut down the system, turn the power off, and remove the NIC from the PC.

If you’re reinstalling the NIC software, click Restart Now.

Frequently Asked Questions

Table 5 describes some common questions and answers about the OfficeConnect NIC.

To view questions and answers online, follow the instructions in “Viewing Release Notes, Frequently Asked Questions, and KnowledgeBase Topics” earlier in this chapter.

To view additional questions and answers, see the text files located in the HELP directory on the EtherDisk diskette.

Table 5 Frequently Asked Questions

Question Answer

Why does the

OfficeConnect NIC install as a “Generic PCI

Ethernet Controller” under Other Devices in the Windows 95/98

Device Manager?

When Windows 95/98 is installed after the OfficeConnect

NIC has already been installed, Windows 95/98 installs the

NIC as a generic PCI Ethernet controller.

To work around this problem, follow these steps:

1 In the Device Manager, double-click Other Devices.

2 Click PCI Ethernet Controller.

3 Click Remove.

4 Restart your PC.

In Windows 95/98, what should I do if a yellow exclamation point (!) appears next to the NIC name?

1 In the Device Manager, double-click Other Devices.

2 Click PCI Ethernet Controller or the duplicate PCI NIC entry.

3 Click Remove.

4 Restart your PC.

(continued)

Frequently Asked Questions

49

Table 5 Frequently Asked Questions (continued)

Question

How do I remove the 3Com icon from my Windows system tray?

Answer

1 Double-click the 3Com icon to start the 3Com NIC

Diagnostics program.

2 In the bottom-right corner of the main window, click the

Enable Tray Control check box to remove the check mark.

3 Exit the program and the icon will not appear anymore.

Which PCI slot should I use for my

OfficeConnect NIC?

Do I have to configure the OfficeConnect NIC?

PCI is a self-configuring bus architecture. Most of the time you only need to install the NIC in your PC; PCI does the rest. However, on some PCI computers, you may be required to configure the computer’s BIOS manually after installing your PCI NIC. Refer to your PC documentation for more information about your PC’s BIOS.

What interrupts should I avoid?

3Com PCI NICs, such as the OfficeConnect NIC, are designed to work in any bus-mastering PCI slot, preferably slot 1. Normally, slot 1 is marked on the PC motherboard and is located closest to the computer power supply.

Avoid any PCI slot next to an ISA slot. This is often a shared slot and does not support bus mastering. The

NICs perform best in those slots that support bus-mastering data transfers.

Some PCs have three types of expansion slots: PCI, ISA, and EISA. PCI slots are usually white and shorter than the other expansion slots (see Figure 3 in Chapter 2). ISA slots are usually black. EISA slots are usually brown, and are as long as ISA slots. If you’re not sure what type of expansion slots your PC has, see your PC documentation for details.

Also refer to your PC manual for information on which slots support bus-mastering data transfers.

You should avoid using any interrupts used by ISA/EISA boards that do not properly support shared interrupts

(level-triggered). If you don’t know or aren’t sure whether other devices or adapters in your PC support shared interrupts, then avoid using them.

Avoid using the same interrupt as your local hard drive

(normally IRQ 14 for IDE drives and IRQ 11 for most SCSI host adapters), because not all hard drives support shared interrupts at this time. Avoid using 9 because it cascades with 2.

Does the OfficeConnect

NIC support full-duplex?

Yes, the OfficeConnect NIC supports full-duplex operation at 10 Mbps and 100 Mbps.

Full-duplex is the ability of a device or line to transmit data simultaneously in both directions (the PC is sending and receiving data at the same time).

5

C

ONFIGURING THE

NIC

This chapter describes how to display and change configuration settings for the OfficeConnect NIC.

Table 6 describes the configurable settings for the

OfficeConnect NIC. The default setting for each option is in bold in the Available Settings column.

.

Table 6 OfficeConnect NIC Configuration Settings

Option

Network Driver

Optimization

Duplex

Media Type

Description Available Settings

Specifies how to optimize the network driver for your network environment.

In a client/server environment, the network driver may use a larger percentage of the CPU in order to improve network throughput. In this case, select Minimize CPU Utilization.

In peer-to-peer networks, or on multitasking PCs, it is best to balance the CPU utilization and the network performance. In this case, select Normal.

■

Normal

■

Minimized CPU

Utilization

■

Maximized Network

Performance

Specifies the duplex mode, which determines if the NIC transmits data across the network in both directions simultaneously (the PC sends and receives data at the same time)

(full-duplex) or in one direction at a time (half-duplex). The OfficeConnect

NIC supports full-duplex at 10 Mbps and 100 Mbps.

Auto Select allows the NIC to automatically connect at the duplex mode of the connected hub.

■

■

Auto Select

Full Duplex

■

Half Duplex

Determines the type of media your network is using.

Auto Select allows the NIC to automatically select the type for you, based on the NIC’s connection to the hub.

■

10BASE-T (10Mb/s)

■

100BASE-TX

(100 Mb/s)

■

Auto Select

52

C

HAPTER

5: C

ONFIGURING THE

NIC

Displaying Configuration Settings

Use the 3Com NIC Diagnostics program to display and change configuration settings for the OfficeConnect NIC.

The 3Com NIC Diagnostics program is automatically installed when you install the network driver.

To display the current configuration settings for the

OfficeConnect NIC:

1 Make sure that the NIC is installed and is connected to the network and that the network driver is installed.

2 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the Windows system tray, follow these steps:

a From the Windows Start menu, select Programs.

b Select 3Com NIC Utilities.

c Click 3nicdiag.

For PCs running Windows NT 3.51, from the File menu,

select Run. At the command prompt, enter the path for

the 3Com NIC Diagnostics program. The default path is

C:\WINNT35\SYSTEM32\3NICDIAG.EXE.

A warning message appears, stating that your PC will be disconnected from the network.

This means that no applications other than the 3Com NIC

Diagnostics program will be able to connect to the network while you run the diagnostics program.

All applications are automatically reconnected to the network when you exit the diagnostics program. If your PC doesn’t automatically reconnect to the network, reboot the PC.

3 Click OK.

The 3Com NIC Diagnostics General screen

(Figure 16) appears.

Displaying Configuration Settings

53

Figure 16 General Screen

Click the Help button to receive information about the

diagnostic screen that’s currently active.

4 Click NIC Details.

The NIC Details screen (Figure 17) appears.

Figure 17 NIC Details Screen

54

C

HAPTER

5: C

ONFIGURING THE

NIC

Each configuration setting is displayed with its current value.

For a description of each setting, click the question mark in the upper right corner of the screen, drag it to a setting, and click once. A pop-up box appears, displaying information for the selected setting.

5 Click OK to exit this screen.

Changing Configuration Settings

To change OfficeConnect NIC configuration settings:

1 Double-click the 3Com icon in the Windows system tray.

If the 3Com icon isn’t visible in the Windows system tray, follow these steps:

a From the Windows Start menu, select Programs.

b Select 3Com NIC Utilities.

c Click 3nicdiag.

For PCs running Windows NT 3.51, from the File menu,

select Run. At the command prompt, enter the path for

the 3Com NIC Diagnostics program. The default path is

C:\WINNT35\SYSTEM32\3NICDIAG.EXE.

A warning message appears, stating that your PC will be disconnected from the network.

This means that no applications other than the 3Com NIC

Diagnostics program will be able to connect to the network while you run the diagnostics program.

All applications are automatically reconnected to the network when you exit the diagnostics program. If your PC doesn’t automatically reconnect to the network, reboot the PC.

2 Click OK.

3 Click the Properties tab.

The 3Com NIC Diagnostics Properties screen

(Figure 18) appears.

Changing Configuration Settings

55

Figure 18 Properties Screen

4 Change the NIC’s configuration:

■

■

To automatically configure the NIC to nonconflicting values with your PC, click Optimal Settings.

To manually configure the NIC:

a Select an option in the Individual Settings panel.

For a description of each option, see Table 6 at the beginning of this chapter.

b Click the down arrow in the list box and select a new value for the option.

c Repeat the process to change any other setting on the

Properties screen.

5 Click OK to save values or Cancel to exit without saving values.

A

S

PECIFICATIONS AND

C

ABLING

R

EQUIREMENTS

This appendix lists the specifications and cable requirements for the OfficeConnect NIC.

Specifications

Network Interface

10 Mbps Ethernet

10BASE-T

Ethernet IEEE 802.3 industry standard for a 10 Mbps baseband CSMA/CD local area network

100 Mbps Fast Ethernet

100BASE-TX

Ethernet IEEE 802.3u industry standard for a 100 Mbps baseband CSMA/CD local area network

Physical Dimensions

Height:

Length:

8.57 cm (3.75 in.)

12.07 cm (4.75 in.)

Environmental Operating Range

Operating temperature: 0˚ to 70 ˚C (32˚ to 158 ˚F)

Humidity: 10 to 90% noncondensing

Power Requirements

Operating voltage: +5 V ± 5% @ 650 mA max

Cabling Requirements

The cable, quality, distance, and connectors must comply with the Electronic Industries Association/

Telecommunications Industries Association (EIA/TIA)

568 Commercial Building Wiring Standard and the

Technical Services Bulletin TSB38 standards.

58

A

PPENDIX

A: S

PECIFICATIONS AND

C

ABLING

R

EQUIREMENTS

Unshielded Twisted-Pair Cable

Twisted-pair cable consists of copper wires surrounded by an insulator. Two wires are twisted together (the twisting prevents interference problems) to form a pair, and the pair forms a circuit that can transmit data. A cable is a bundle of one or more twisted pairs surrounded by an insulator.

Unshielded twisted pair (UTP) is the most commonly used type of twisted-pair cable. Shielded twisted pair (STP) provides protection against crosstalk. Twisted-pair cable is now commonly used in Ethernet, Fast Ethernet, and other network topologies.

The EIA/TIA defines five categories of unshielded twisted-pair cable (see Table 7).

Table 7 Unshielded Twisted-pair Cable Categories

Category Use

1

2

3

Traditional telephone cable.

Data transmissions up to 4 MHz.

4

Voice and data transmission up to 25 MHz. The cable typically has four pairs of wires. Category 3 is the most common type of installed cable found in older corporate wiring schemes.

Voice and data transmission up to 33 MHz. The cable normally has four pairs of wire. This grade of UTP isn’t common.

5 Voice and data transmission up to 125 MHz. The cable normally has four pairs of copper wire and three twists per foot. Category 5 UTP is the most popular cable used in new installations today.

10BASE-T Operation

10BASE-T is the Institute of Electrical and Electronics

Engineers (IEEE) 802.3 standard for Ethernet signaling over unshielded twisted-pair wire at 10 Mbps.

Ethernet, as the most widely used network protocol, uses

10BASE-T as its primary cabling scheme. Ethernet’s characteristics include:

■

A data rate of 10 Mbps

■

■

A broadcast architecture

A specific media-access control (MAC) scheme

Cabling Requirements

59

10BASE-T Specifications

The 10BASE-T name indicates a signaling speed of

10 Mbps and twisted-pair wiring. Base stands for baseband, which denotes a technique for transmitting signals as direct-current pulses rather than modulating them onto separate carrier frequencies.

A wiring topology using 10BASE-T specifies a wiring hub, cable arranged in a star configuration, and unshielded twisted-pair cable. Each node has a separate cable run that must not exceed 100 meters (328 ft) from the node to the hub.

100BASE-TX Operation

100BASE-TX is the Institute of Electrical and Electronics

Engineers (IEEE) 802.3u standard for Ethernet signaling over unshielded twisted-pair wire at 100 Mbps.

Fast Ethernet uses 100BASE-TX as its primary cabling scheme. Fast Ethernet’s characteristics include:

■

A data rate of 100 Mbps

■

■

A broadcast architecture

A specific media-access control (MAC) scheme

100BASE-TX Specifications

The 100BASE-TX name indicates a signaling speed of

100 Mbps and twisted-pair wiring. Base stands for baseband, which denotes a technique for transmitting signals as direct-current pulses rather than modulating them onto separate carrier frequencies.

A wiring topology using 100BASE-T specifies a wiring hub, cable arranged in a star configuration, and unshielded twisted-pair cable. Each node has a separate cable run that must not exceed 100 meters (328 ft) from the node to the hub.

B

T

ECHNICAL

S

UPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■

World Wide Web site

■

■

■

3Com FTP site

3Com Bulletin Board Service (3Com BBS)

3ComFacts

SM

automated fax service

World Wide Web Site

Access the latest networking information on the

3Com Corporation World Wide Web site by entering the URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services.

3Com FTP Site

Download drivers, patches, software, and MIBs across the

Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

62

A

PPENDIX

B: T

ECHNICAL

S

UPPORT

To connect to the 3Com FTP site, enter the following information into your FTP client:

■

■

■

Hostname:

ftp.3com.com

(or

192.156.136.12

)

Username:

anonymous

Password:

<your Internet e-mail address>

A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer.

3Com Bulletin Board Service

The 3Com BBS contains patches, software, and drivers for

3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country

Australia

Brazil

France

Germany

Hong Kong

Italy

Japan

Mexico

P.R. of China

Taiwan, R.O.C.

U.K.

U.S.A.

Data Rate Telephone Number

Up to 14,400 bps 61 2 9955 2073

Up to 14,400 bps 55 11 5181 9666

Up to 14,400 bps 33 1 6986 6954

Up to 28,800 bps 4989 62732 188

Up to 14,400 bps 852 2537 5601

Up to 14,400 bps 39 2 27300680

Up to 14,400 bps 81 3 3345 7266

Up to 28,800 bps 52 5 520 7835

Up to 14,400 bps 86 10 684 92351

Up to 14,400 bps 886 2 377 5840

Up to 28,800 bps 44 1442 438278

Up to 53,333 bps 1 847 262 6000

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using

ISDN, use the following number:

1 847 262 6000

Support from Your Network Supplier

63

3ComFacts Automated Fax Service

The 3ComFacts automated fax service provides technical articles, diagrams, and troubleshooting instructions on

3Com products 24 hours a day, 7 days a week.

Call 3ComFacts using your Touch-Tone telephone:

1 408 727 7021

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■

■

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

■

■

Diagnostic error messages

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, please call the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

■

Product model name, part number, and serial number

■

■

■

A list of system hardware and software, including revision levels

Diagnostic error messages

Details about recent configuration changes, if applicable

64

A

PPENDIX

B: T

ECHNICAL

S

UPPORT

Below is a list of worldwide technical telephone support numbers:

Country Telephone Number

Asia Pacific Rim

Australia

Hong Kong

India

Indonesia

Japan

Malaysia

New Zealand

Pakistan

Philippines

P.R. of China

Singapore

S. Korea

From anywhere in S. Korea:

From Seoul:

Taiwan, R.O.C.

Thailand

1 800 678 515

800 933 486

61 2 9937 5085

001 800 61 009

0031 61 6439

1800 801 777

0800 446 398

61 2 9937 5085

1235 61 266 2602

10800 61 00137 or 021 6350 1590

800 6161 463

82 2 3455 6455

00798 611 2230

0080 611 261

001 800 611 2000

Europe

From anywhere in Europe, call: +31 (0)30 6029900 phone

+31 (0)30 6029999 fax

From the following European countries, you may use the toll-free numbers:

Austria

Belgium

Denmark

Finland

France

Germany

Hungary

Ireland

Israel

Italy

Netherlands

Norway

Poland

Portugal

South Africa

Spain

Sweden

Switzerland

U.K.

(continued)

06 607468

0800 71429

800 17309

0800 113153

0800 917959

0130 821502

00800 12813

1 800 553117

177 3103794

1678 79489

0800 0227788

800 11376

0800 3111206

05 05313416

0800 995014

900 983125

020 795482

0800 55 3072

0800 966197

Returning Products for Repair

65

Country

Latin America

Argentina

Brazil

Chile

Colombia

Mexico

Peru

Puerto Rico

Venezuela

North America

Telephone Number

AT&T +800 666 5065

0800 13 3266

1230 020 0645

98012 2127

01 800 CARE (01 800 2273)

AT&T +800 666 5065

800 666 5065

AT&T +800 666 5065

1 800 NET 3Com (1 800 638 3266)

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country

Asia, Pacific Rim

Telephone Number

65 543 6500

Europe, South Africa, and Middle East

+ 44 1442 435860

Fax Number

65 543 6348

+ 44 1442 435718

From the following European countries, you may call the toll-free numbers; select option 2 and then option 2:

Austria

Belgium

Denmark

Finland

France

Germany

Hungary

Ireland

Israel

Italy

Netherlands

Norway

Poland

Portugal

South Africa

Spain

Sweden

Switzerland

U.K.

(continued)

06 607468

0800 71429

800 17309

0800 113153

0800 917959

0130 821502

00800 12813

1800553117

177 3103794

1678 79489

0800 0227788

800 11376

00800 3111206

05 05313416

0800 995014

900 983125

020 795482

0800 55 3072

0800 966197

66

A

PPENDIX

B: T

ECHNICAL

S

UPPORT

Country

Latin America

U.S.A. and Canada

Telephone Number Fax Number

1 408 326 2927

1 800 NET 3Com

(1 800 638 3266)

1 408 326 3355

1 408 326 7120

G

LOSSARY

10BASE-T

Institute of Electrical and Electronics Engineers (IEEE) 802.3 standard for Ethernet signaling over unshielded twisted-pair wire at 10 Mbps.

100BASE-TX

IEEE 802.3u standard for Ethernet signaling over

Category 5 unshielded twisted-pair wire at 100 Mbps.

BIOS

Basic Input/Output System. Collection of services on a

ROM (read-only memory) chip that enables hardware and software, operating systems and applications, and applications and users to communicate with one another.

The BIOS on a PC can be updated and expanded to handle newer devices and greater demands. To get a newer BIOS, you replace the ROM chip in your PC with an upgraded chip.

bus mastering

Method for accessing the PC bus in which a card or device takes control of the bus in order to send data onto the bus directly, without help from the central processing unit (CPU).

client/server network

Networking architecture in which all shared applications and files are stored on one central computer known as a server. Network users (known as clients) can store their own files on their own PCs and then use the server to access shared files and peripherals, such as printers, fax machines, and modems.

Ethernet

IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium. Ethernet has a transfer rate of 10 Mbps.

68

G

LOSSARY

Fast Ethernet

100 Mbps technology based on the 10BASE-T Ethernet network protocol.

full-duplex

Communication setup in which a device or line transmits data simultaneously in both directions (the PC is sending and receiving data at the same time).

half-duplex

Communication setup in which a device or line transmits data in only one direction at a time.

hub

Device that serves as the central location for attaching wires from workstations. A hub can be passive, when there is no amplication of the signals; or active, when it is used like a repeater to provide an extension of the cable that connects to a workstation.

network

Group of computers and other associated devices, such as printers, fax machines, and modems, that are connected to one another so they can share resources and information.

network driver optimization

Driver option that specifies how to optimize performance of the network driver for your environment.

network operating system (NOS)

System software that runs on the network’s file server, with a smaller component that runs on each device attached to the network. Examples of client/server NOSs include Novell

NetWare and Microsoft NT. Examples of peer-to-peer NOSs include Windows 95 and Windows 98.

NDIS

Network Driver Interface Specification. Defines the network driver architecture and interfaces that let a PC support

NICs. This architecture provides a standardized way to write drivers for network NICs.

G

LOSSARY

69

PCI peer-to-peer network

Networking architecture in which PCs and other devices, such as printers and fax machines, are connected directly to one another or to a central point, usually a hub. Unlike a client/server network, a peer-to-peer network does not use a server.

server

Peripheral Component Interconnect. Advanced, high-performance local bus that supports multiple peripheral devices. A local bus is one that is connected directly to the

PC’s central processing unit (CPU).

PC that provides access to resources or services such as files, printers, fax machines, and e-mail on a client/server network.

Servers may be distinguished by the elements to which they control access (for example, on a client/server network there may be a print server, file server, or communications server).

switch

Device that can direct network traffic among several

Ethernet networks.

unshielded twisted pair (UTP) cabling

Most commonly used type of twisted-pair cable.

Twisted-pair cable consists of copper wires surrounded by an insulator. Two wires are twisted together (the twisting prevents interference problems) to form a pair, and the pair forms a circuit that can transmit data. A cable is a bundle of one or more twisted pairs surrounded by an insulator.

I

NDEX

Numbers

100BASE-TX cabling 17 link LED 36 operation 59 specifications 59

10BASE-T cabling 17 link LED 36 operation 58 specifications 59

3Com bulletin board service (3Com

BBS) 45, 62

3Com icon, in Windows system tray removing 49 showing 38

3Com NIC Diagnostics program changing configuration 54 starting 37

3Com support services 44

3Com URL 61

3ComFacts 63

A

accessing

Help 43 online support 44

B

bulletin board service 45, 62

C

cabling requirements 16, 57 specifications 17 troubleshooting 35 client 13 client/server networks 14 compliance, Year 2000 10 configuration settings changing 54 default 51 displaying 52 connecting to the network 20 conventions notice icons, About This Guide 9 text, About This Guide 10

CPU utilization 51

D

default configuration settings 51 determining Windows 95 version 23 diagnostic tests

NIC Echo test 40

NIC self-tests 39 diagnostics program, starting 37 drivers, installing

Windows 95 version A 24 version B 26

Windows 98 28

Windows NT version 3.51 31 version 4.0 30 duplex mode changing 54 default setting 51 viewing 52

E

Echo test, running 40

EIA/TIA 568 standards 57

EISA slots 18 environmental operating range 57

Ethernet protocol characteristics of 58 overview 14

72

I

NDEX

F

Fast Ethernet protocol characteristics of 59 overview 14 fax service (3ComFacts) 63 frequently asked questions 48 viewing online 44

H

hardware, required 16

Help, accessing 43 hub 13

I

installing drivers verifying successful installation 32

Windows 95 23

Windows 98 28

Windows NT 30 installing the NIC 17 interrupts 49

ISA slots 18, 49

K

KnowledgeBase, viewing online 44

L

LEDs description 15 for troubleshooting 36

M

media type changing 54 default setting 51 viewing 52

MIBs 61

N

network architectures client/server 14 peer-to-peer 13 network cable, maximum length 17 network driver optimization changing 54 default setting 51 viewing 52 network interface 57 network interface cards, overview 15 network operating system (NOS) 13 network supplier support 63 network, connecting to 20 networking, overview 12

NIC configuration settings 51 connecting to the network 20 handling 18 installing drivers 23 installing in the PC 18

LEDs 15, 36 self-tests 39 software, removing 46 specifications 57

NOS (network operating system) 13

O

online support services 44 online technical services 61 operating voltage requirements 57

P

PCI slots 18, 19, 49 peer-to-peer networks 13 physical dimensions 57 power requirements 57

R

release notes, viewing online 44 removing NIC software 46 requirements cabling 16, 17, 57 hardware 16 software 16 returning products for repair 65 running diagnostic tests 39

S

self-tests, NIC 39 server 13 shielded twisted-pair (STP) cable 58 software, required 16 specifications 57 static electricity 18

STP cable 58 support services 44 system tray, removing 3Com icon from 49

I

NDEX

73

T

technical support

3Com URL 61 bulletin board service 62 fax service 63 network suppliers 63 tests product repair 65

Echo 40

NIC 39 troubleshooting 35 cable 35

LEDs 36 running NIC self-tests 39 testing network connection 40 using the 3Com NIC Diagnostics program 37 twisted-pair cable

100BASE-TX 59

10BASE-T 59 description 58, 69

U

unshielded twisted-pair (UTP) cable 17, 20, 58

URL 61

V

verifying successful driver installation 32 viewing online support databases 44

W

Windows 95 confirming NIC installation 32 determining the version 23 installing driver 23

NIC diagnostic tests, running 39 removing NIC software 46, 47

Windows 98 confirming NIC installation 32 installing driver 28

NIC diagnostics tests, running 39 removing NIC software 46

Windows NT version 3.51

confirming NIC installation 34 installing driver 31

NIC diagnostic tests, running 39 removing NIC software 47 version 4.0

confirming NIC installation 34 installing driver 30

NIC diagnostic tests, running 39 removing NIC software 47

Windows system tray removing 3Com icon from 49 showing 3Com icon 38

World Wide Web (WWW) 61

Y

Year 2000 compliance 10 yellow exclamation point, next to NIC name 48

3Com Corporation L

IMITED

W

ARRANTY

H

ARDWARE

3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its authorized reseller:

Network Interface Cards

Other hardware products

*unless otherwise specified above

Spare parts and spares kits

Lifetime

1 year*

90 days

If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at its option and expense, repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.

S

OFTWARE

3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety (90) days from the date of purchase from

3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided. 3Com’s sole obligation with respect to this express warranty shall be (at 3Com’s discretion) to refund the purchase price paid by Customer for any defective software products, or to replace any defective media with software which substantially conforms to applicable

3Com published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty or representation that its software products will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug” or defect in the third party's product.

Y

EAR

2000 W

ARRANTY

In addition to the Hardware Products Warranty and Software Products Warranty identified above, 3Com warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1, 1998 that are date sensitive will continue performing properly with regard to such date data on and after

January 1, 2000, provided that all other products used by Customer in connection or combination with the 3Com products, including hardware, software, and firmware, accurately exchange date data with the 3Com products, with the exception of those products identified at 3Com’s Web site, http://www.3com.com/products/yr2000.html, as not meeting this standard. A product is considered a “Heritage 3Com product” if it is a member of a product family which was manufactured by 3Com prior to its merger with US Robotics Corporation. This Year 2000 limited warranty does not apply to

Heritage US Robotics Corporation products. If it appears that any such product does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect the proper performance of such product, repair such product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.

Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety

(90) days or until April 1, 2000, whichever is later.

O

BTAINING

W

ARRANTY

S

ERVICE

Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase may be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured. The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty (30) days after receipt of the defective product by 3Com.

Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s verification of the DOA product, but may be delayed due to export or import procedures. When an advance replacement is provided and Customer fails to return the defective product to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement product, at list price.

3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.

W

ARRANTIES

E

XCLUSIVE

IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR

BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING

WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,

OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR

OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES

ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,

INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE

THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR

ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED

ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED

USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

L

IMITATION OF

L

IABILITY

TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY

LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,

CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF

REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL

LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,

PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED

RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY

TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. THIS

DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN

SHALL FAIL OF ITS ESSENTIAL PURPOSE.

D

ISCLAIMER

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

G

OVERNING

L

AW

This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the

International Sale of Goods.

3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 (408) 326-5000

FCC C

LASS

B S

TATEMENT

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1 This device may not cause harmful interference, and

2 This device must accept any interference received, including interference that may cause undesired operation.

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications

Equipment Standards entitled, “Digital Apparatus,” ICES-003.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to.

■

Consult the dealer or an experienced radio/TV technician for help.

The user may find the following booklet prepared by the Federal Communications Commission helpful:

The Interference Handbook

This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No.

004-000-00345-4.

NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for specifications on cabling types.

FCC D

ECLARATION OF

C

ONFORMITY

We declare under our sole responsibility that the

Model:

3CSOHO100-TX

Description:

OfficeConnect Fast Ethernet Network Interface Card to which this declaration relates, is in conformity with the following standards or other normative documents:

■

ANSI C63.4-1992 Methods of Measurement

■

Federal Communications Commission 47 CFR Part 15, subpart B

15.107 (e) Class B Conducted Limits

15.109 (g) Class B Radiated Emissions Limits

3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145

3C

OM

E

ND

U

SER

S

OFTWARE

L

ICENSE

A

GREEMENT

IMPORTANT: Read Before Using This Product

YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE

USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM

CORPORATION (“3COM”) TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF

YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE

SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS.

LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s) (the

“Software”) subject to the terms and restrictions set forth in this License Agreement. You are not permitted to lease, rent, distribute or sublicense the Software or to use the Software in a time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in the human readable code of the Software (source code). Except as provided below, this License Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights in respect to the Software.

The Software is licensed to be used on any workstation or any network server owned by or leased to you, provided that the Software is used only in connection with a 3Com adapter. You may reproduce and provide one (1) copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder. Otherwise, the Software and supporting documentation may be copied only as essential for backup or archive purposes in support of your use of the Software as permitted hereunder. You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make.

NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software and/or this License Agreement to another party without the prior written consent of 3Com. If such consent is given and you transfer or assign the Software and/or this License Agreement, then you must at the same time either transfer any copies of the Software as well as the supporting documentation to the same party or destroy any such materials not transferred. Except as set forth above, you may not transfer or assign the Software or your rights under this License Agreement.

Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Community (“EC”) resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request.

EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof) or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States and the country in which you obtained them.

TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.

UNITED STATES GOVERNMENT LEGEND: All technical data and computer software are commercial in nature and developed solely at private expense. The Software is delivered as “Commercial Computer

Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in

FAR 2.101(a) and as such is provided with only such rights as are provided in this License Agreement, which is 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation delivered to you under this License Agreement.

TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use the

Software, if it is not earlier terminated. You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form. It will also terminate immediately if you fail to comply with any term or condition of this License Agreement. Upon such termination you agree to destroy the Software and documentation, together with all copies and merged portions in any form.

GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States. You agree that the United Nations

Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this License Agreement.

LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual, whether in paper or electronic form, accompanying the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this reference.

SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired and a valid, legal and enforceable provision of similar intent and economic impact shall be substituted therefor.

ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to the

Software, and may be amended only in a writing signed by both parties.

3Com is a registered trademark of 3Com Corporation.

3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145. (408) 326-5000