Cisco 7912 IP Phone User Documentation

Below you will find brief information for IP Phone 7912 IP Phone. The Cisco 7912 IP Phone provides a range of features for making and receiving calls, including the ability to place calls on hold, transfer calls, and hold conference calls. It also has a built-in directory for searching for contacts and managing call records.

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Cisco 7912 IP Phone - User Documentation

1. LCD screen

2. Model type

3. Soft key buttons

4. Navigation button

5. Menu button

6. Hold button

7. Keypad

8. Volume Control button

9. Handset

10. Footstand

11. Ring/Message indicator

Dialing Instructions

Placing A Call

Answering A Call

Ending A Call

Placing A Call On Hold

Last Number Redial

Voice Mail

Call Forwarding (to an extension)

Call Forwarding (to voice mail)

Call Parking

Transferring A Call (cold transfer)

Transferring A Call (warm transfer)

Conference

Figure 1: Cisco 7912 IP Phone

Activating Monitor

Menu Button

Directories: Missed Calls/Received Calls/Placed Calls

View Call Records

Dial From A Call Record

Delete Call Records

Name or Phone Number Search

Settings: Customizing Your Telephone

Display Contrast

Ring Type

Volume Adjustment - Ringer

Volume Adjustment - Handset/Speaker

Services:

Currently unavailable until further notice

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Dialing Instructions

Placing A Call handset

• Press

• Dial number using keypad (9 must be

When placing a call your telephone will be in "listen" mode until the receiver is lifted. In "listen" mode you will be able to hear the call but the other party will not dialed prior to placing an external hear you. When the call is answered lift the receiver to call. Internal extensions can be talk. dialed directly)

Tip: When placing a call, dial number with the handset down, press the Dial soft key, and then lift the handset.

Dialing in this manner provides more time to place call before it times out.

Answering A Call

• Lift handset

Called line is automatically selected.

Please Note: While on a call, another call can be answered by pressing the Answer soft key. The original call will be placed on hold.

Ending A Call up

EndCall soft key

Placing A Call On Hold

The call placed on hold will flash on phone’s LCD screen. To return to a held call press the Hold button again.

Please Note: If multiple calls are placed on hold, use the Navigation button (4) to select the call you wish to take off hold and then press the Hold button.

Last Number Redial

• Lift the handset and press the Redial

If using the redial feature before lifting the handset your soft key OR

• Press telephone will be in “listen” mode. You will not be able to speak with the other party until the handset is lifted. handset when party answers

Voice Mail

• Lift the handset and press the

Message soft key to access your voice mail

Follow voice mail instructions to retrieve messages or change user options.

Indicator light (11) on handset is lit when new messages are received. Light will remain lit until all new messages have been accessed.

Call Forwarding (to an extension)

• With the handset down press

CFwdAll soft key and wait for two beeps

• Enter the extension number

While call forwarding is in effect you can call out from your telephone but can not receive incoming calls. To cancel call forwarding press the CFwdAll soft key again.

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Call Forwarding (to voice mail)

• With the handset down press

CFwdAll soft key and wait for two beeps

• Press

While call forwarding is in effect you can call out from your telephone but can not receive incoming calls. To cancel call forwarding press the CFwdAll soft key again.

Call Parking the

• Press placed on hold)

• Hang up phone

• “Call park At XXXX”, where XXXX is the extension used to store the call, will display on the phone’s LCD screen for 10 seconds

• Note the “call park” extension and dial it at the phone that wishes to retrieve the call

Call parking allows a call to be placed on hold so that it can be retrieved from another phone on the Cisco system.

If the parked call is not retrieved within 60 seconds, it will ring the phone or extension that originally parked the call, and “CallPark Reversion (XXXX)”, where

XXXX is the extension used to store the call, will display.

Transferring A Call (cold transfer) for a tone (the caller is placed on hold)

• Dial the extension you wish to transfer the call to

• When you hear ringing press the

Trnsfer soft key to transfer the call

If you make a dialing error while attempting to transfer a call press the EndCall soft key and then the Hold button to return to the original caller.

Transferring A Call (warm transfer)

If you make a dialing error, or the called party does not for a tone (the caller is placed on answer or want to accept the transferred call, press the hold)

• Dial the extension you wish to transfer the call to

• Wait for an answer and announce the call

• Press

EndCall soft key and then the Hold button to return to the original caller. the call

Conference

• While on a call press the more and then the Confrn soft keys - you will hear a tone and the caller is placed on hold

• Dial the telephone number you wish to add to the call

• When the called party answers you can talk privately

• To complete the conference call press the Confrn soft key

• Repeat the procedure to add up to 5 additional parties to the conference call, including yourself

If you make a dialing error, or the called party does not answer or want to participate in the conference call, press the EndCall soft key and then the Hold button to return to the original caller(s).

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Activating Monitor

• While on a call, press the Monitor soft key

While monitoring a call you will be able to hear the other party but they will not be able to hear you.

To resume the call, press the MonOff soft key. If you hung up the handset after pressing the “Monitor” soft key, simply lift the handset to resume the call.

Menu Button

Directories: Missed Calls/Received Calls/Placed Calls

View Call Records the

• Select

• Select a particular directory (Missed

Calls/Received Calls/Placed Calls)

Dial From A Call Record

• Follow the steps above to access the desired directory

• Select a record using the Navigation button

• If necessary, use the EditDial soft key to add digits to the number (e.g.,

"9" for external calls)

• Press number

• To exit directory press the Exit soft key until all menus are closed

Please Note: If a call record is selected and you lift the handset, the number will be dialed.

Delete Call Records the

• Select

• Press of the records in all the directories

(Missed Calls/Received Calls/Placed

Calls) OR

• To delete a particular call record, select the directory where the record resides, highlight it using the

Navigation button, and then press the Delete soft key

Name or Phone Number Search the

• Select

Directory Services

• Select

• Use the keypad to enter search criteria (name or phone number)

Search soft key to perform search

• To exit directory press the Exit soft key until all menus are closed

When using the “Corporate Directory” you can search

Trent University’s Phone Directory by name or phone number.

If the search returns a number it can be dialed by pressing the Dial soft key. If necessary, use the

EditDial soft key to add digits to the number (e.g., "9" for external calls).

Please Note: If a searched entry is selected and you lift the handset, its number will be dialed.

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Settings: Customizing Your Telephone

Display Contrast the

• Select

Contrast

• Press adjust contrast

• Press changes and exit

Ring Type the

• Select

• Use

Ring Type highlight a ring type

Play soft key to listen to ring type

• With the ring type of choice highlighted, press Select and then

Ok soft keys to save selection

Volume Adjustment – Ringer

• While not on a call and with the handset down, press the Volume control button (8) to adjust the volume

Volume Adjustment - Handset/Speaker

• While on a call, press the Volume control button (8) to adjust the volume

• Press

Services:

Services are currently unavailable until further notice.

If “Services” is selected, please lift and replace handset until “Menu” button is no longer illuminated. Otherwise, phone will be locked up.

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Key features

Call Hold and retrieval
Call Transfer (cold/warm)
Conference Calling
Voicemail & Call Forwarding
Directory Search
Call records
Volume adjustment
Ring type customization

Frequently asked questions

Lift the handset or press the "NewCall" soft key, dial the number using the keypad, and lift the handset to talk when the call is answered.

Yes, press the "Answer" soft key to answer another incoming call. The original call will be placed on hold.

Press the "Trnsfer" soft key, dial the extension you wish to transfer the call to, and then press the "Trnsfer" soft key again when you hear ringing.

Lift the handset and press the "Message" soft key. Follow the voice mail instructions.

Press the "Menu" button, select "Settings", then "Ring Type". Use the Navigation button to highlight the ring type you want, press "Play" to listen to it, and then press "Select" and "Ok" to save it.