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Dell™ PowerConnect™ 2016 and 2024 Systems
User’s Guide
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2001–2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerConnect , Dimension , Inspiron , Dell
Precision , OptiPlex , Latitude , and DellNet are trademarks of Dell Computer Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
August 2002 P/N 7H905 Rev. A03
Contents
1 Caution: Safety Instructions
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Modems, Telecommunications, or Local Area Network Options
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Protecting Against Electrostatic Discharge
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2 Overview
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RJ-45 10/100-Mbps Switch Ports
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3 Help and Regulatory Notices
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Returning Items for Warranty Repair or Credit
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Contents 3
4 Contents
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Caution: Safety Instructions
Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage.
General
• Observe and follow service markings. Do not service any product except as explained in your system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock.
Components inside these compartments should be serviced only by a trained service technician.
• If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your trained service provider:
– The power cable, extension cable, or plug is damaged.
– An object has fallen into the product.
– The product has been exposed to water.
– The product has been dropped or damaged.
– The product does not operate correctly when you follow the operating instructions.
• Keep your system away from radiators and heat sources. Also, do not block cooling vents.
• Do not spill food or liquids on your system components, and never operate the product in a wet environment. If the system gets wet, see the appropriate section in your troubleshooting guide or contact your trained service provider.
• Do not push any objects into the openings of your system. Doing so can cause fire or electric shock by shorting out interior components.
• Use the product only with approved equipment.
• Allow the product to cool before removing covers or touching internal components.
• Operate the product only from the type of external power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service provider or local power company.
Safety Instr uctions 5
Caution: Safety Instructions
• Use only approved power cable(s). If you have not been provided with a power cable for your system or for any AC-powered option intended for your system, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.
• To help prevent electric shock, plug the system and peripheral power cables into properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
• Observe extension cable and power strip ratings. Make sure that the total ampere rating of all products plugged into the extension cable or power strip does not exceed
80 percent of the ampere ratings limit for the extension cable or power strip.
• To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
• Position system cables and power cables carefully; route cables so that they cannot be stepped on or tripped over. Be sure that nothing rests on any cables.
• Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local/national wiring rules.
• When connecting or disconnecting power to hot-pluggable power supplies, if offered with your system, observe the following guidelines:
– Install the power supply before connecting the power cable to the power supply.
– Unplug the power cable before removing the power supply.
– If the system has multiple sources of power, disconnect power from the system by unplugging all power cables from the power supplies.
• Move products with care; ensure that all casters and/or stabilizers are firmly connected to the system. Avoid sudden stops and uneven surfaces.
Rack Mounting of Systems
Observe the following precautions for rack stability and safety. Also refer to the rack installation documentation accompanying the system and the rack for specific caution statements and procedures.
6 Safety Instr uctions
Caution: Safety Instructions
Systems are considered to be components in a rack. Thus, "component" refers to any system as well as to various peripherals or supporting hardware.
CAUTION: Installing systems in a rack without the front and side stabilizers installed could cause the rack to tip over, potentially resulting in bodily injury under certain circumstances. Therefore, always install the stabilizers before installing components in the rack.
After installing system/components in a rack, never pull more than one component out of the rack on its slide assemblies at one time. The weight of more than one extended component could cause the rack to tip over and may result in serious injury.
NOTE: Your system is safety-certified as a free-standing unit and as a component for use in a Dell rack cabinet using the customer rack kit. The installation of your system and rack kit in any other rack cabinet has not been approved by any safety agencies. It is your responsibility to have the final combination of system and rack kit in a rack cabinet evaluated for suitability by a certified safety agency. Dell disclaims all liability and warranties in connection with such combinations.
• System rack kits are intended to be installed in a rack by trained service technicians. If you install the kit in any other rack, be sure that the rack meets the specifications of a
Dell rack.
CAUTION: Do not move racks by yourself. Due to the height and weight of the rack, a minimum of two people should accomplish this task.
• Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
• Always load the rack from the bottom up, and load the heaviest item in the rack first.
• Make sure that the rack is level and stable before extending a component from the rack.
• Use caution when pressing the component rail release latches and sliding a component into or out of a rack; the slide rails can pinch your fingers.
• After a component is inserted into the rack, carefully extend the rail into a locking position, and then slide the component into the rack.
• Do not overload the AC supply branch circuit that provides power to the rack. The total rack load should not exceed 80 percent of the branch circuit rating.
• Ensure that proper airflow is provided to components in the rack.
Safety Instr uctions 7
Caution: Safety Instructions
• Do not step on or stand on any component when servicing other components in a rack.
CAUTION: A qualified electrician must perform all connections to DC power and to safety grounds. All electrical wiring must comply with applicable local or national codes and practices.
CAUTION: Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.
CAUTION: The system chassis must be positively grounded to the rack cabinet frame. Do not attempt to connect power to the system until grounding cables are connected. Completed power and safety ground wiring must be inspected by a qualified electrical inspector. An energy hazard will exist if the safety ground cable is omitted or disconnected.
Modems, Telecommunications, or Local Area Network Options
• Do not connect or use a modem during a lightning storm. There may be a risk of electrical shock from lightning.
• Never connect or use a modem in a wet environment.
• Do not plug a modem or telephone cable into the network interface controller (NIC) receptacle.
• Disconnect the modem cable before opening a product enclosure, touching or installing internal components, or touching an uninsulated modem cable or jack.
When Working Inside Your System
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your system. To prevent static damage, discharge static electricity from your body before you touch any of the electronic components, such as the microprocessor. You can do so by periodically touching an unpainted metal surface on the chassis.
You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
8 Safety Instr uctions
Caution: Safety Instructions
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your system. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
• When transporting a sensitive component, first place it in an antistatic container or packaging.
• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads and an antistatic grounding strap.
NOTE: Your system may also include circuit cards or other components that contain batteries. These batteries must also be disposed of in a battery deposit site. For information about such batteries, refer to the documentation for the specific card or component.
Safety Instr uctions 9
10 Safety Instr uctions
S E C T I O N 1
O v e r v i e w
Package Contents
Front Panel Indicators
Mounting Kit Instructions
Technical Information
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Horizontal Rule
The PowerConnect 2016 and 2024 switches provide 16 and 24 10/100-Mbps ports respectively. With complete switching features like auto-sensing of line speed and auto-negotiation of duplex mode, the switches offer smooth network migrations and easy upgrades to network capacity.
These switches have the following features:
• Complies with IEEE 802.3 Type 10Base-T and IEEE 802.3 Type
100Base-TX
• 16 (PowerConnect 2016) or 24 (PowerConnect 2024) 10/100-Mbps switching ports
• Automatic negotiation for speed and duplex mode on all ports
• Backpressure flow control in half-duplex operation
• IEEE 802.3x PAUSE frame flow control in full-duplex operation
• Auto MDI/MDI-X
• 4-KB MAC address entries supported with hardware based aging
• Comprehensive LED indicator panel to monitor overall switching condition
• 19-inch rack-mountable
• Standard 1U chassis
• Internal power supply
Package Contents
Before you install a switch, please verify that your package contains the following items:
• Switch
• Self-adhesive rubber pads for desktop installation
• Rack mount kit for rack installation
• PowerConnect 2016 and 2024 User’s Guide
• AC power cord
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Front Panel Indicators
The LEDs on the front panel display the following information:
• Status of the power supply
• Connection speed of either 10-Mbps or 100-Mbps
• Data activity on the segment
• Full- or half-duplex operation mode
PowerConnect 2024
Power LED
• Green — The unit is on and ready for use.
• Off — The unit is off.
Link/Activity (LNK/ACT) LED
• Green — 10-Mbps link pulses are detected.
• Blinking Green — A 10-Mbps connection is established and data is being transmitted or received on the port.
• Solid Orange — 100-Mbps IDLE symbols are detected.
• Blinking Orange — A 100-Mbps connection is established and data is being transmitted or received on the port.
• Off — No link is established.
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Fdx/Col LED
• Orange — The port is operating at full-duplex mode.
• Off — No link established or the port is operating at half-duplex mode.
PowerConnect 2016
Power LED
• Green — The unit is on and ready for use
• Off — The unit is off.
100M LED
• Green — The port is operating at 100-Mbps.
• Off — The port is operating at 10-Mbps.
Link/Activity (LNK/ACT) LED
• Green — A link is established.
• Blinking Green — Data is being received or transmitted on this port.
• Off — No link is established.
Full Duplex (FDX) LED
• Green — The port is operating at full-duplex mode.
• Off — No link is established or the port is operating at half-duplex mode.
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RJ-45 10/100-Mbps Switch Ports
There are either 16 or 24 RJ-45 connectors on the front panel of the switch.
The switches provide 10/100-Mbps switching ports that can sense the
10/100M speed and negotiate full or half-duplex mode automatically. These switching ports allow users to connect the switches to 10Base-T and
100Base-TX devices.
Cascading to a Switch or Hub
Each port supports Auto MDI & MDI-X functionality. When cascading with other switches or hubs, each port can connect directly to a switch or hub with straight through twisted pair cable.
Connecting to Desktop Systems
By connecting a switch to desktop systems, you can form a small network.
To improve network efficiency, use 100-Mbps full-duplex operation between the server and switch if the LAN adapter on the server can operate in fullduplex mode.
Mounting Kit Instructions
The switch is supplied with mounting brackets and screws for rack mounting, and rubber feet for stationing it on a flat surface.
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NOTE: For racks that are not pre-threaded, cage nuts are provided.
Installing on a Flat Surface
The switch can be installed on any appropriate level surface that can safely support the weight of the hubs and their attached cables. There must be adequate space around the switch for ventilation and access cable connectors.
To install the switch on a flat surface, complete the following steps:
1
2
Set the switch on the flat surface and check for proper ventilation.
Allow at least 2 inches (5.1 cm) on each side for proper ventilation and
5 inches (12.7 cm) at the back for power cord clearance.
Attach rubber feet on each marked location on the bottom of the chassis.
The rubber feet are optional but recommended to keep the unit from slipping.
Installing in a Rack
The switch can be installed in most standard 19-inch racks.
To install the switch in a rack, complete the following steps:
1
2
3
Use the supplied screws to attach a mounting bracket to each side of the switch.
Position the switch in the rack and align the holes in the mounting bracket with the holes in the rack.
Insert and tighten two screws appropriate for your rack through each of the mounting brackets.
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Technical Information
Network Protocol and Standards Compatibility
IEEE 802.3 CSMA/CD (ISO/IEC 8802-3)
IEEE 802.3 10Base-T (ISO/IEC 8802-3)
IEEE 802.3u 100Base-TX (ISO/IEC 8802-3)
IEEE 802.3x Flow Control (ISO/IEC 8802-3)
Interface
RJ-45 Connector
Power Supply
100-240VAC/50-60 Hz universal input
Physical Dimensions
24 port 341 x 230.5 x 43.2 mm (W x D x H)
13.43x9.07x1.70 inch
16 port 266 x 162 x 44 mm (W x D x H)
10.5 x 6.38 x 1.73 inch
Environmental Specifications
Operating temperature 0 to 40
Storage temperature -20 to 70
Operating Humidity 10 to 90% RH
Storage Humidity 10 to 95% RH
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S E C T I O N 2
H e l p a n d Re g u l a t o r y
N o t i c e s
Getting Help
Regulatory Notices
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Getting Help
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
1
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
Make a copy of the Diagnostics Checklist and fill it out.
2
3
Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting procedures.
If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical
Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the
WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
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Help and Regulator y Notices
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You can contact Dell electronically using the following addresses:
• World Wide Web www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
• Anonymous file transfer protocol (FTP) ftp.dell.com/
Log in as user: anonymous
, and use your e-mail address as your password.
• Electronic Support Service [email protected]
[email protected] [email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
• Electronic Quote Service [email protected]
[email protected] (for Asian/Pacific countries only)
• Electronic Information Service [email protected]
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the
contact numbers for your region.
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Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service.
A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the
for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell’s technical support service, see "Before You Call" and then
call the number for your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the
contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
2
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the
region.
Include a copy of the invoice and a letter describing the reason for the return.
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4
5
Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps
Dell’s automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Switch Name and Firmware Version:
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell electronically, you can access the following websites:
• www.dell.com
• support.dell.com (technical support)
• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
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NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Aruba
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
General Support
General Support
Website: www.dell.com.ar
Tech Support and Customer Care
Sales
Tech Support Fax
Customer Care Fax
General Support
E-mail (Australia): [email protected]
E-mail (New Zealand): [email protected]
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
Corporate Sales
Transaction Sales
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 800-335-0031
1-800-805-5924
toll-free: 0-800-444-0733
0-810-444-3355
11 4515 7139
11 4515 7138 toll-free: 800-1578
1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
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Country (City)
International Access Code
Country Code
City Code
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Bahamas
Barbados
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Bermuda
Bolivia
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
British Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: [email protected]
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
General Support
General Support
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support
Customer Care
Home/Small Business Sales
Corporate Sales
Fax
Switchboard
General Support
General Support
Website: www.dell.com/br
Customer Support, Technical Support
Tech Support Fax
Customer Care Fax
Sales
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
01 795 67602
01 795 67605
01 795 67603
0660 8056
01 795 67604
0660 8779
01 491 04 0 toll-free: 1-866-278-6818
1-800-534-3066
02 481 92 88
02 481 91 19 toll-free: 0800 16884
02 481 91 00
02 481 92 99
02 481 91 00
1-800-342-0671 toll-free: 800-10-0238
0800 90 3355
51 481 5470
51 481 5480
0800 90 3390 toll-free: 1-866-278-6820
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Country (City)
International Access Code
Country Code
City Code
Brunei
Country Code: 673
Canada (North York, Ontario)
International Access Code: 011
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Automated Order-Status System
AutoTech (automated technical support)
Customer Care (from outside Toronto)
Customer Care (from within Toronto)
Customer Technical Support
Sales (direct sales—from outside Toronto)
Sales (direct sales—from within Toronto)
Sales (federal government, education, and medical)
Sales (major accounts)
TechFax
General Support
Sales, Customer Support, and Technical Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
604 633 4966
604 633 4949
604 633 4955 toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759
416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752
416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329
1-800-805-7541 toll-free: 1230-020-4823
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Country (City)
International Access Code
Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Colombia
Costa Rica
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: [email protected]
Tech Support Fax
Home and Small Business Technical Support
Corporate Accounts Technical Support
Customer Experience
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
General Support
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Fax
TechFax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
818 1350 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2062 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621
980-9-15-3978
0800-012-0435
02 22 83 27 27
02 22 83 27 11
02 22 83 27 14
02 22 83 27 28
02 22 83 27 11
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Country (City)
International Access Code
Country Code
City Code
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Dominica
Dominican Republic
Ecuador
El Salvador
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail Support (portable computers): [email protected]
E-mail Support (desktop computers): [email protected]
E-mail Support (servers):
Technical Support
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Fax Switchboard (Relational)
Switchboard (Home/Small Business)
Fax Switchboard (Home/Small Business)
General Support
General Support
General Support
General Support
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support (servers):
Technical Support
Technical Support Fax
Relational Customer Care
Home/Small Business Customer Care
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001 toll-free: 1-866-278-6821
1-800-148-0530 toll-free: 999-119
01-899-753-0777
09 253 313 60
09 253 313 81
09 253 313 38
09 693 791 94
09 253 313 99
09 253 313 00
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Country (City)
International Access Code
Country Code
City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Grenada
Guatemala
Guyana
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
Customer Care
0825 387 270
0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01 Fax
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
General Support
General Support
General Support
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000 toll-free: 1-866-540-3355
1-800-999-0136 toll-free: 1-877-270-4609
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Country (City)
International Access Code
Country Code
City Code
Hong Kong
International Access Code: 001
Country Code: 852
India
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Department Name or Service Area,
Website and E-Mail Address
Technical Support (Dimension™ and Inspiron™)
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
Customer Service (non-technical, post-sales issues)
Transaction Sales
Large Corporate Accounts HK
Large Corporate Accounts GCP HK
Technical Support
Sales
Website: support.euro.dell.com
E-mail: [email protected]
Ireland Technical Support
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Ireland Sales
U.K. Sales (dial within U.K. only)
SalesFax
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers
296 93188
296 93191
800 93 8291 toll-free: 800 96 4109 toll-free: 800 96 4108 toll-free: 800 90 3708
1600 33 8045
1600 33 8044
1850 543 543
0870 908 0800
01 204 4095
01 204 4444
0870 906 0010
01 204 4003
01 204 4444
0870 907 4000
01 204 0144
01 204 5960
01 204 4444
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Country (City)
International Access Code
Country Code
City Code
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Jamaica
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
Customer Care
Fax
Switchboard
Corporate
Technical Support
Customer Care
Fax
Switchboard
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
1-800-682-3639
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Country (City)
International Access Code
Country Code
City Code
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Department Name or Service Area,
Website and E-Mail Address
Website: support.jp.dell.com
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™, and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400 employees)
Large Corporate Accounts Sales (over 3500 employees)
Public Sales (government agencies, educational institutions, and medical institutions)
Global Segment Japan
Individual User
Faxbox Service
Switchboard
Technical Support
Sales
Customer Service (Seoul, Korea)
Customer Service (Penang, Malaysia)
Fax
Switchboard
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 0120-1984-98
81-44-556-4162 toll-free: 0120-1982-26
81-44-520-1435 toll-free: 0120-1984-33
81-44-556-3894
044 556-3801
044 556-4240
044 556-1465
044 556-3433
044 556-3430
044 556-1469
044 556-3469
044 556-1760
044 556-3490
044 556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800
604 633 4949
2194-6202
2194-6000
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Country (City)
International Access Code
Country Code
City Code
Latin America
Department Name or Service Area,
Website and E-Mail Address
Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Luxembourg
International Access Code: 00
Country Code: 352
Macao
Country Code: 853
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
Customer Care (Brussels, Belgium)
Fax (Brussels, Belgium)
Switchboard (Brussels, Belgium)
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Technical Support
Customer Service
Transaction Sales
Corporate Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600 or 512 728-3772
02 481 92 88 toll-free: 080016884
02 481 91 00
02 481 91 19
02 481 92 99
02 481 91 00 toll-free: 0800 582
604 633 4949 toll-free: 0800 581 toll-free: 1 800 888 298
04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213
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Country (City)
International Access Code
Country Code
City Code
Mexico
International Access Code: 00
Country Code: 52
Montserrat
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access Code: 00
Country Code: 64
Nicaragua
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Technical Support
Sales
Customer Service
Main
001-877-384-8979 or 001-877-269-3383
50-81-8800 or 01-800-888-3355
001-877-384-8979 or 001-877-269-3383
50-81-8800
General Support
General Support
Website: support.euro.dell.com
E-mail: support.euro.dell.com/nl/nl/emaildell/
Technical Support
Home/Small and Medium Business
Home/Small and Medium Business Fax or 01-800-888-3355 toll-free: 1-866-278-6822
001-800-882-1519
020 674 45 00
020 674 55 00
020 674 47 75
Home/Small and Medium Business Customer Care 020 674 42 00
Corporate 020 674 50 00
Corporate Fax
CorporateCustomer Care
020 674 47 79
020 674 43 25
E-mail (New Zealand): [email protected]
E-mail (Australia): [email protected]
Home and Small Business
Government and Business
Sales
Fax
General Support
0800 446 255
0800 444 617
0800 441 567
0800 441 566
001-800-220-1006
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Country (City)
International Access Code
Country Code
City Code
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Panama
Peru
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Portugal
International Access Code: 00
Country Code: 35
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail Support (portable computers): [email protected]
E-mail Support (desktop computers): [email protected]
E-mail Support (servers): [email protected]
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Switchboard
Fax Switchboard
General Support
General Support
Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone
Customer Care
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
E-mail: support.euro.dell.com/es/es/emaildell/
Technical Support
Customer Care
Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
671 16882
671 17514
23162298
671 16800
671 16865
001-800-507-0962
0800-50-669
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
800 834 077
800 300 415 or
800 834 075
800 300 410 or 800 300 411 or
800 300 412 or
121 422 07 10
121 424 01 12 Fax
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Puerto Rico
St. Kitts and Nevis
St. Lucia
General Support
General Support
General Support
St. Vincent and the Grenadines General Support
Singapore (Singapore) Technical Support
International Access Code: 005
Country Code: 65
Customer Service (Penang, Malaysia)
Transaction Sales
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Corporate Sales
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Sales
Fax
Switchboard
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
Southeast Asian and Pacific
Countries
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-800-805-7545 toll-free: 1-877-441-4731
1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 800 6011 051
604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 118 546
91 722 92 00
91 722 95 83
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Country (City)
International Access Code
Country Code
City Code
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Taiwan
International Access Code: 002
Country Code: 886
Department Name or Service Area,
Website and E-Mail Address
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support for Latitude and Inspiron:
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers:
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Fax Technical Support
Sales
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
Switchboard
Technical Support (portable and deskop computers)
Technical Support (servers)
Transaction Sales
Corporate Sales
Area Codes,
Local Numbers, and
Toll-Free Numbers
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01 toll-free: 00801 86 1011 toll-free: 0080 60 1256 toll-free: 0080 651 228 or 0800 33 556 toll-free: 0080 651 227 or 0800 33 555
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Country (City)
International Access Code
Country Code
City Code
Thailand
International Access Code: 001
Country Code: 66
Trinidad/Tobago
Turks and Caicos Islands
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Uruguay
Department Name or Service Area,
Website and E-Mail Address
Technical Support
Customer Service (Penang, Malaysia)
Sales
General Support
General Support
Website: support.euro.dell.com
Customer Care website: dell.co.uk/lca/customerservices
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
Technical Support (direct/PAD and general)
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home and Small Business Sales
Corporate/Public Sector Sales
General Support
Area Codes,
Local Numbers, and
Toll-Free Numbers toll-free: 0880 060 07
604 633 4949 toll-free: 0880 060 09
1-800-805-8035 toll-free: 1-866-540-3355
0870 908 0500
0870 908 0800
01344 373 185 or 01344 373 186
0870 906 0010
0870 908 0500
01344 373 196
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456 toll-free: 000-413-598-2521
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Country (City)
International Access Code
Country Code
City Code
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Automated Order-Status Service
AutoTech (portable and desktop computers)
Consumer (Home and Home Office)
Customer Technical Support
Customer Service
DellNet™ Service and Support
Service and Technical Support
Employee Purchase Program (EPP)
(Customer Service and Technical Support)
Dell Sales toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet
(1-877-335-5638)
Software Application Support
Employee Purchase Program (EPP)
(Customer Service and Technical Support)
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-800-433-9005 toll-free: 1-800-695-8133 toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
Service and Technical Support
Public (government, education, and healthcare) toll-free: 1-800-283-2210
Business (businesses with <400 employees; businesses with 400+ employees and their employees) toll-free: 1-800-822-8965 toll-free: 1-800-234-1490 toll-free: 1-800-695-8133
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY
(1-877-335-5889)
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Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Venezuela
Department Name or Service Area,
Website and E-Mail Address
General Support
General Support
Regulatory Notices
FCC Compliance Statement
This equipment generates and uses radio frequency energy. If not installed and used properly, in strict accordance with the instructions provided with the equipment, it might cause interference to radio and TV communication.
The equipment has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in
Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
To determine if this equipment is causing interference, perform the following test: Turn your Ethernet switch on and off while your radio or TV is showing interference. If the interference disappears when you turn the switch off and reappears when you turn it back on, the switch is causing interference.
The following options are recommended to try to correct the interference:
• Reorient the receiving radio or TV antenna where this may be done safely.
• Relocate the radio, TV or other receiver away from the switch.
• Plug the Ethernet switch into a different power outlet so that the switch and the receiver are on different branch circuits.
• If necessary, consult the place of purchase or an experienced radio/television technician for additional suggestions.
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-877-673-3355
8001-3605
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CAUTION: Do not use a RJ-11 (telephone) cable to connect your network equipment.
FCC Notices (U.S. Only)
Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.
IC Notice (Canada Only)
Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment
Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
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This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur l’étiquette d’enregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union.
Such marking is indicative that this Dell system meets the following technical standards:
Set 1: For standard Dell ITE with AC power supplies
• EN 55022 — "Information Technology Equipment — Radio
Disturbance Characteristics — Limits and Methods of Measurement."
• EN 55024 — "Information Technology Equipment - Immunity
Characteristics - Limits and Methods of Measurement."
• EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3:
Limits - Section 2: Limits for Harmonic Current Emissions
(Equipment Input Current Up to and Including 16 A Per Phase)."
• EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3:
Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in
Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
• EN 60950 — "Safety of Information Technology Equipment."
For –48 volt-direct-current (VDC) powered systems, the following set of standards applies. See the "Declaration of Conformity" to determine whether a particular system meets EN 50082-1 or EN 50082-2 requirements.
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Set 2: For –48-VDC powered systems
• EN 55022 — "Information Technology Equipment — Radio
Disturbance Characteristics — Limits and Methods of Measurement."
• EN 50082-1 — "Electromagnetic Compatibility - Generic Immunity
Standard - Part 1: Residential, Commercial and Light Industry."
• EN 50082-2 — "Electromagnetic Compatibility - Generic Immunity
Standard - Part 2: Industrial Environment."
• EN 60950 — "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
• Class A is for typical commercial areas.
• Class B is for typical domestic areas.
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause radio frequency (RF) interference, in which case the user may be required to take adequate measures.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation
Products Europe BV, Limerick, Ireland.
VCCI Notice (Japan Only)
Class A ITE
This is a Class A product based on the standard of the Voluntary Control
Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
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VCCI Class A ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a
Class A product:
VCCI
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter:
Importer:
Ship to:
Supply voltage:
Frequency:
Input current rating:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
100–240 VAC
50–60 Hz
1.5 A
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