Vanderbilt Provider Guide

Obtaining e-Prescribing Access (SureScripts)
1) Provider’s contact information must be within the Accurate Provider Database (APD)
Directory and the provider’s APD record must indicate that it is associated with an
Internal Organization.
a. To verify whether the provider is within the APD Directory, complete the
following steps:
i. Launch APD. https://apd.mc.vanderbilt.edu
ii. Search for the provider.
iii. If the provider is not listed within the APD Directory, then click “Request
New Provider,” which is located as a menu option under Provider on the
menu bar and submit the provider’s contact information. The APD team
will follow up with the provider to confirm the information before the
provider is added to the APD Directory.
iv. If the provider is within the APD Directory, confirm the completeness of
the following contact information. **IMPORTANT: If anything is wrong
with the dataset, such as a telephone or fax number that is not a 10-digit
number or if it is missing, then the SureScripts Directory Service will not
register the provider.
1. Practice/Organization/Clinic Name
2. Address Line 1 (neither address line can be a P.O. Box)
3. Address Line 2 (optional)
4. City
5. State
6. Zip Code
7. Phone Number
8. Fax Number
9. Internal Organization
a. Click “View Details”
b. Click on the Practice link (this can be the provider’s name,
clinic name, or organization name).
i. If the Internal Organization is listed as “Yes,” then
the SureScripts Directory Service will register the
provider.
ii. If the Internal Organization is listed as “No,” then
the SureScripts Directory Service will not register
the provider.
1. If provider was already registered within
APD for an outside location and has since
re-located to Vanderbilt, the provider’s
contact information may have been
updated, but the Internal Organization
status may not have changed.
2. Click “Request a Change” and indicate that
the provider’s Internal Organization status
should be changed to “Yes.”
b. If the provider’s contact information needs to be update to reflect the correct
information on e-prescriptions, then click the “Request a Change” button and
provide the corrected information.
2) SureScripts provider registration uses APD data to complete the Contact portion of the
registration details. Additional registration information, like DEA and NPI IDs, are
provided by other source systems. Once the provider’s contact information is within
APD, SureScripts Service will attempt to automatically register the provider within the
SureScripts Provider Directory the next day.
a. The provider will be automatically registered with a “New” service level. This
will allow the provider to e-prescribe from RxStar.
b. If the provider wants to receive e-renewals from pharmacies, then the provider
must have a message basket. Contact Rachel Lassiter to upgrade the provider’s
service level to include “Renewal” access. The provider must submit at least five
e-prescriptions before pharmacies can start sending the provider e-renewals.
3) If the provider’s contact information is already valid within the APD Directory, then the
provider is more than likely registered in the SureScripts Provider Directory, but the
provider’s account is disabled due to lack of e-prescribing activity within RxStar. The
provider must send at least one e-prescription each year.
4) To re-activate a provider’s account, contact Rachel Lassiter and provide the following
information:
a. Does the provider have a message basket?
b. Does the provider want to receive e-renewals?
c. The provider must have a message basket in order to request e-Renewal access.
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