Polycom 8020 Telephone Administration Guide

SpectraLink 8020/8030 Wireless Telephone

Administration Guide

Session Initiation Protocol (SIP)

January 2008 Edition

1725-36038-001

B

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

Trademark Information

Polycom® and the logo designs

SpectraLink®

LinkPlus

Link

NetLink

SVP

Are trademarks and registered trademarks of

Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.

Copyright Notice

Copyright © 2007 to 2008 Polycom, Inc.

All rights reserved under the International and pan-American copyright Conventions.

No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.

Do not remove (or allow any third party to remove) any product identification, copyright or other notices.

Every effort has been made to ensure that the information in this document is accurate.

Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom,

Inc.

Notice

Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.

No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of

Polycom whatsoever.

Contact Information

Please contact your Polycom Authorized

Reseller for assistance.

Polycom, Inc.

4750 Willow Road,

Pleasanton, CA 94588 http://www.polycom.com

2 PN: 1725-36038-001_B.doc

About this Guide

This document explains how to configure and maintain the

SpectraLink 8020/8030 Wireless Telephones with Session Initiation

Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls via a proxy server(s).

Polycom Model Numbers

This document covers the following registered model numbers:

802X, 803X

Related Documents

SpectraLink 8000 SVP Server: Administration Guide for SIP

(1725-36033-001)

SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and

Standards (1725-36037-001)

Available at http://www.spectralink.com/resources/manual_netlink.jsp

.

Polycom WLAN Compatibility Table (1725-36040-001)

Access Point Configuration Guide 1725-36xxx-001 where xxx indicates a number corresponding to the type of access point.)

Available at http://www.spectralink.com/resources/wifi_compatibility.jsp

.

Best Practices for Deploying Enterprise-Grade Wi-Fi Telephony

Available at http://www.spectralink.com/resources/white_papers.jsp

.

Open Application Interface (OAI) Specification (Version 2.0) (72-0052-00)

Technical specifications available by request. Please contact Customer

Support.

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Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk voicemail system, its menu structure, and related information.)

Available at http://www.voipinfo.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain .

Customer Support Hotline

Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at

(800) 775-5330. The hotline is open Monday through Friday,

6 a.m. to 6 p.m. Mountain time.

Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

Label

This typeface indicates a key, label, or button on SpectraLink hardware.

4 PN: 1725-36038-001_B.doc

Contents

0

About this Guide ......................................................................3

Polycom Model Numbers..................................................................3

Related Documents.............................................................................3

Customer Support Hotline ................................................................4

Icons and Conventions.......................................................................4

1

SpectraLink 8020/8030 Wireless Telephone Overview .............9

SpectraLink Voice Priority (SVP) and Quality of Service ............9

SpectraLink 8020/8030 Wireless Telephone Security..................10

Quick Start Guide..............................................................................10

System Diagram ................................................................................12

System Components .........................................................................13

SpectraLink 8020/8030 Wireless Telephone Specifications........16

Startup Sequence...............................................................................18

Handset Modes .................................................................................19

2

SpectraLink 8020/8030 Wireless Telephone Configuration ......21

The Admin Menu..............................................................................21

Admin menu................................................................................23

Phone Config ...............................................................................27

Network Config...........................................................................30

Diagnostics...................................................................................36

Restore Defaults ..........................................................................37

Admin Menu Default Table.......................................................37

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User-Defined Preferences ................................................................39

3

Software License and Protocol Management ............................43

Requirements.....................................................................................43

Configuration Process ......................................................................44

4

SIP Integration Factors ............................................................47

5

Programming the SIP Handset Features ...................................49

SIP TFTP Server Configuration Files..............................................49

Proxy server commands.............................................................51

Sample Configuration Files .......................................................54

6

Using the SIP Handset.............................................................59

The Handset Display ........................................................................59

Menus ...........................................................................................63

Handset Operation ...........................................................................65

7

Testing a Handset ...................................................................71

8

Diagnostic Tools .....................................................................73

Run Site Survey .................................................................................73

Diagnostics Enabled .........................................................................76

Syslog Mode.......................................................................................79

9

Certifying the Handsets...........................................................83

Conducting a Site Survey.................................................................83

10

Software Maintenance ............................................................85

Upgrading Handsets ..................................................................85

Normal Download Messages ....................................................85

6 PN: 1725-36038-001_B.doc

Contents

Download Failure or Recovery Messages ...............................86

11

Troubleshooting......................................................................87

Access Point Problems .....................................................................87

Configuration Problems...................................................................88

Handset Status Messages.................................................................89

12

Appendix A: Regulatory Domains ...........................................99

13

Index ...................................................................................101

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1

SpectraLink 8020/8030

Wireless Telephone Overview

The SpectraLink 8020/8030 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets operate over an

802.11b wireless Ethernet LAN providing users a wireless voice over

IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are provided with high-quality mobile voice communications throughout the workplace. The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone.

The handsets reside on the wireless LAN with other wireless devices using direct sequence spread spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 54 Mb/s.

In the SIP environment, the handsets support up to three proxy servers. Each handset may have five line appearances and two calls per line. Each handset may have up to 10 sets of credentials to identify itself by current user.

SpectraLink Voice Priority (SVP) and

Quality of Service

SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in the handset and an access point (AP) to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11 standards.

The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with the AP to provide quality of service (QoS) on the wireless

LAN. Voice packets to and from the SpectraLink 8020/8030 Wireless

Telephones are intercepted by the SpectraLink 8000 SVP Server and

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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP encapsulated for prioritization as they are routed to and from a SIP proxy server. See the SpectraLink 8000 SVP Server Administration Guide

for SIP document for detailed information about this device.


Security

SpectraLink 8020/8030 Wireless Telephones support the 802.11i standard including Wi-Fi Protected Access (WPA and WPA2) in the pre-shared key (PSK) mode. As vendors introduce access points (APs) that are eligible to become Wi-Fi CERTIFIED for WPA-PSK and/or

WPA2-PSK, Polycom will determine compatibility with the

SpectraLink 8020/8030 Wireless Telephones and include these APs on the Polycom WLAN Compatibility Table.

SpectraLink 8020/8030 Wireless Telephones support basic WMM as part of the 802.11e standard. If the AP supports WMM, the handset automatically discovers and uses it. WMM does not replace the

SpectraLink 8000 SVP Server as described in the first paragraph.

WMM settings must be configured on the SpectraLink 8000 SVP

Server.

The SpectraLink 8020/8030 Wireless Telephone supports Wired

Equivalent Privacy (WEP) as defined by the 802.11 standard. Polycom offers the product with both 40-bit and 128-bit encryption.

The latest software versions are required to support the features described in this document.

Quick Start Guide

1. A wireless LAN must be properly configured and operational through the use of 802.11 wireless APs.

2. A TFTP server must be available on the network in order to load the appropriate software onto the handsets. See Chapter 3 Software

License and Protocol Management for detailed instructions for loading software on handsets.

3. The supported SIP system components must be connected to your network and completely operational.

10 PN: 1725-36038-001_B.doc

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SpectraLink Wireless Telephone Overview

4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the wireless LAN for the handsets, must be on the same subnet as the handsets and have the proper versions of software.

Ensure you have the following versions for the SpectraLink 8000

SVP Server:

173 svp100.toc

174 zvmlinux

175 flashfs

5. Visit http://www.spectralink.com/softwareUpdates to download the latest handset software and any updates to the SpectraLink

8000 SVP Server software.

6. Install the correct handset software per Chapter 3 Software License

and Protocol Management, section Configuration Process.

7. Install any updates to the SpectraLink 8000 SVP Server software per SpectraLink 8000 SVP Server Administration Guide for SIP,

Chapter 5 Software Maintenance. Ensure the software is properly loaded on the TFTP server.

8. Configure your handset to ensure that it is associated with the wireless LAN, has the appropriate software, and has the correct IP address for the supported proxy server. See Chapter 3 Software

License and Protocol Management and Chapter 2 SpectraLink

8020/8030 Wireless Telephone Configuration for detailed instructions for loading software onto and configuring handsets.

9. Create configuration files on the SIP TFTP server to define parameters for the SIP application. See Chapter 5 Programming the

SIP Handset Features, section SIP TFTP Server Configuration Files.

11


System Diagram

The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch.

Handset code SIP config access point

TFTP server

SpectraLink 8000

SVP Server

Ethernet switch

SpectraLink

Wireless Telephones access point optional

Wireless

POS

SIP Server(s)

SIP proxy or SIP B2BUA internet

Optional SIP

Phones

SpectraLink

Wireless Telephones

Supplied by

Polycom

Ethernet cable

Phone cable

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System Components


The SpectraLink 8020/8030 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wireless LAN. The handsets are to be used on-premises; they are not cellular or satellite phones.

SpectraLink 8020/8030 Wireless Telephones use direct-sequence spread spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).

SpectraLink 8000 SVP Server

SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in the AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standard.

The SpectraLink 8000 SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All SIP packets to and from the SpectraLink 8020/8030 Wireless Telephones pass through the SpectraLink 8000 SVP Server and are encapsulated for prioritization as they are routed to and from other SIP devices.

Access points

Supplied by third-party vendors, APs provide the connection between the wired Ethernet LAN and the wireless (802.11) LAN.

Access points must be positioned in all areas where handsets will be used. The number and placement of APs will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of SpectraLink 8020/8030 Wireless Telephones are similar to that of wireless data devices.

Access points must utilize SpectraLink Voice Priority (SVP). See the

Polycom WLAN Compatibility Table for information about APs that support SVP.

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Ethernet switch

Interconnects multiple network devices, including the SpectraLink

8000 SVP Server, the proxy server(s), wired IP phones and the APs.

Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the SpectraLink 8020/8030 Wireless Telephones.

Although a single Ethernet switch network is recommended, the handsets and the SpectraLink 8000 SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs and/or multiple subnets. However, in such networks, it is possible for the quality of service (QoS) features of the

SpectraLink 8000 SVP Server to be compromised and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.

Note that the SpectraLink 8020/8030 Wireless Telephones cannot

“roam” from one subnet to another. If routers and multiple subnets are in use, the handsets must only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet.

SIP server

The SIP server is a component from a third-party vendor that provides access to telephony services. The handsets can recognize up to three distinct SIP servers in a single system.

The handsets can operate with SIP proxy servers such as SER (SIP

Extensible Router) or with SIP Back-to-Back User Agents (B2BUA) – the most common form of SIP server for PBX-based systems. The handsets can also operate with no SIP server at all. In this case the IP address location services provided by the SIP server are not available, so direct IP address dialing must be used.

The SIP proxy server connects to another device such as a PBX or gateway and from there, other wired phones and the PSTN.

SIP phone

The optional wired-LAN desksets such as those provided by Cisco,

Inter-Tel, and Polycom.

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TFTP server

Required in the system to distribute software to the handsets. May be on a different subnet than the gateway, APs and/or handsets.

SIP TFTP server

Required in the system to deliver SIP configuration parameters to the

SIP handset whenever a SIP handset is powered-up. The location of the SIP TFTP server is separately specified in SIP handset administration parameters (See Chapter 2 SpectraLink 8020/8030

Wireless Telephone Configuration, section The Admin Menu.) Normally, the SIP TFTP server is the same as the network TFTP server, see above.

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Specifications

SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone

16 PN: 1725-36038-001_B.doc


Table of Specifications

Radio mode (802.11b, 802.11g) 2.4–2.4835 GHz

(selectable) (802.11a)

5.150–5.250 GHz

5.250–5.350 GHz

5.470–5.725 GHz

5.725–5.825 GHz

Transmission type Direct-sequence spread spectrum (DSSS)

Transmit data rate up to 54 Mb/s

Radio QoS SpectraLink Voice Priority (SVP), WMM

Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit;

Cisco FSR; WPA-PSK, WPA2-PSK

FCC certification Part 15.247

Voice encoding ADPCM (Proprietary)

Transmit power See Admin menu

Display Up to five lines of text plus two icon status rows and one row for softkey labels.

8020 Dimensions 5.7" x 2.0" x 0.9"

(14.5 x 5.1 x 2.3 cm)

8030 Dimensions 5.4" x 2.0" x 0.9"

(13.7 x 5.1 x 2.3 cm)

8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack

8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack

Standard Battery Pack capacity 4 hours talk, 80 hours standby

Extended Battery Pack capacity 6 hours talk, 120 hours standby

Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby

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Startup Sequence

The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on. Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization.

Icon The icon(s) shown in bold turns off when:

123456789 The handset has located and authenticated and associated with at least one AP, and is proceeding to bring up higher-layer networking functions.

12345678 The handset is either configured for Static IP, or if configured for DHCP, the DHCP discovery process has started.

1234567 If DHCP is configured, a DHCP response was received which contains a good DNS server configuration.

123456

12345

1234

Note: Only valid on non-SRP protocol. Indicates one of the following:

Static IP configuration, or

SpectraLink 8000 SVP Server address found in DHCP response, or

SpectraLink 8000 SVP Server address found via DNS lookup.

All networking functions are complete (notably, DHCP), and the handset is proceeding with establishing the SRP link to the SpectraLink 8000 SVP Server.

The SRP link is established; all network stack initialization is complete, proceeding with application-specific initialization.

123

12

SIP application startup. Icon 3 is extinguished if a generic SIP config file is found.

Icon 2 is extinguished if a handset specific SIP config file is found.

(no icons)

Registering

Handset is attempting to register each of the specified line contacts.

(no icons)

EXT.

XXXXX

Handset has registered with at least one contact on one proxy server. Initialization is complete. The handset is in standby mode ready to receive and place calls. The line one contact is displayed.

18 PN: 1725-36038-001_B.doc


During the last three steps of this process, the handset contacts the SIP

TFTP server and downloads general information about the proxy server(s), downloads specific information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials.

Once this process is complete, the handset is ready to use.

If the username and password have not been defined in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to the configuration file that contains user-specific information. If the file is not found, an error message will appear and the handset will restart.

See Chapter 5 Programming the SIP Handset Features, section SIP TFTP

Server Configuration Files.

Handset Modes

Standby mode (on-hook)

In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.

When an incoming call arrives, the handset rings; the handset enters the active mode and remains so until the call is ended. The call is answered by pressing the

START

key or the

Answ

softkey. The handset will ring according to user preference as specified in the standby menus. The ringing can be silenced by pressing the

END

key. If you do not wish to accept the call, press the

Rej

softkey. The SIP server (if present) will redirect the call as configured by the system administrator, often to voicemail. (Treated like the handset is busy.)

Active mode (off-hook)

The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call.

When an incoming call occurs during an active call, the handset will play the second call ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail. If the

END

key is pressed, the first call is terminated and the handset reverts to a full ring.

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The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the

END

key.

Push-to-talk (PTT) mode

The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication. While PTT is active, the handset is in PTT mode. It can receive regular phone calls in this mode. When a regular phone call is answered, the handset enters active mode.

Configuration menu mode

When user preferences are being configured in the Config menu, the handset is on but is not active. It cannot receive calls while in the

Config menu.

Messaging mode

If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages. While these messages are being accessed, the handset is in messaging mode.

Incoming calls will ring with the second call ringing sound.

20 PN: 1725-36038-001_B.doc

2

SpectraLink 8020/8030 Wireless

Telephone Configuration

Each handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is affected by the Admin menu settings.

The wireless telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section. This information is also provided in the end-user manual.

The SpectraLink Handset Administration Tool is a software utility that enables rapid configuration of handsets by utilizing the USB port on the Dual Charger. See the Handset Administration Tool document for specific instructions. Please see your service representative or contact Polycom customer service for more information about this time-saving tool.

The Admin Menu

The Admin menu contains configuration options that are stored locally (on each handset). Each handset is independent, and if the default settings are not desired, the Admin options must be set in each handset requiring different settings.

Opening the Admin menu

1. With the handset powered off, press and hold the

START key.

While holding the

START

key, press and release the

END

key.

2. When the Admin menu appears, release the

START key.

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If an admin password has been set, the display will require its entry before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu.

Navigation

The navigation keys just below the softkeys are used to navigate through and select menu options. These are referred to as

Nav

▲,

Nav

▼,

Nav

◄,

Nav

►, and

NavOK

.

22

Toggle options

Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list.

Press

NavOK

to activate the highlighted setting.

For example, when predial is disabled, the info line displays

Predial

Disabled

and the highlighted menu item is the

Enable Predial option.

Press

NavOK

to enable predial. The info line will change to display

Predial Enabled

.

In another example, when the info line displays

Ring in Speaker

, the highlighted menu option is

Ring in Headset

. Press

NavOK

to select

Ring in Headset

, The ring will now sound in the headset and the info line will change to

Ring in Headset

.

Data entry and editing

An asterisk (*) next to an option on the display indicates that it is selected. Use the

Nav

keys and the softkeys to navigate and select desired options.

Enter numbers by pressing the buttons on the keypad. The blinking underscore identifies the current cursor position. When entering

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SpectraLink Wireless Telephone Configuration alphanumeric strings, the

CAPS

/ caps

softkey will appear and may be pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use the

CAPS

softkey to change the case as needed.

To edit during entry, delete the character to the left of the cursor by pressing the

Del

softkey. To replace an entry, delete it by pressing the

Clr

softkey and then enter the new data. To edit an existing entry, use

Nav

◄ and

Nav

► to move the cursor position, and then press the

Del softkey to delete the character to the left. Insert new data by pressing the buttons on the keypad.

Alphanumeric entries:

Key caps CAPS

1 1

1

2 2 a b c

2 A B C

3 3 d e f

3 D E F

4 4 g h I

4 G H I

5 5 j k l

5 J K L

6 6 m n o

6 M N O

7 7 p q r s

7 P Q R S

8 8 t u v

8 T U V

9 9 w x y z

9 W X Y Z

0 0 0

* * . ! $ % & ’ ( ) + , : ; / \ = @ ~

# <space>

Admin menu

The following table lists the Admin menu items. The default settings have an * prior to the option. Detailed descriptions of each item appear below the table.

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Admin Menu

1 st

level

Phone Config

2 nd

level

Telephony Protocol

3 rd

level

*Type 036

4 th

level 5 th

level

Allowed Channels *Channel 1

*Channel 2

*….

*Channel 24

[list ] Name Channels Enter Name

Priority Channel Priority Channel

On/*Off

Name Name]

Daylight Savings

*GMT

*DST No Adjust

DST Auto (USA)

DST Auto (AUS)

DST Auto (EURO)

Password

*Enable/Disable

[If Password is enabled]

Change Password

Clear SIP Regist.

Reg 2

Reg 3

Reg 4

Username

Password

Location Service

Disable OAI

Enable RTLS

*Disable RTLS

Transmit Interval

Location Server IP

ELP Port

1 minute

5 minutes

*10 minutes

Enter IP

Enter Port *8552

24 PN: 1725-36038-001_B.doc

SpectraLink Wireless Telephone Configuration

1 st

level

Network Config

2 nd

level

IP Addresses

3 rd

level

*Use DHCP

Static IP

4 th

level

Phone IP

Default Gateway

Subnet Mask

TFTP Server IP

Syslog Server IP

Time Server IP

SVP Server IP

SIP TFTP Svr IP

OAI Server IP

SS [enter]

5 th

level

Shared Key

*Disable WEP

Key Length

Key 1-4

*Pre-Shared Key

*Pre-Shared Key

Password

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1 st

level

Network Config

2 nd

level

Reg. Domain

04

05

06

07

3 rd

level

01

02

03

Æ

4 th

level 5 th

level

[802.11 Config] a Æ [ 802.11a]

5.150–5.250

5.250–5.350 DFS

5.470–5.725 DFS

5.470-5.650 DFS

5.725–5.825

5.725-5.850

*b & b/g mixed g only

Æ

[Transmit Power]

5mW (7dBm)

10mW (10dBm)

20mW (13dBm)

*30mW (15dBm)

40mW (16dBm)

50mW (17dBm)

100mW (20dBm)

* Subbands have not been established for the b and b/g mixed or the g-only mode at this writing. Provision is made in the software to accommodate these ranges once established. Until added, selecting either of these two modes will immediately bring up Transmit Power options.

26 PN: 1725-36038-001_B.doc


1st level

Diagnostics

2nd level

Run Site Survey

Diagnostics Mode

3rd level

*Disable

Enable

Errors

Events

Full

Handling

Halt on Error/

*Restart on Error

Restore Defaults

Phone Config

4th level 5th level

Telephony Protocol

Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the

SpectraLink 8020/8030 Wireless Telephones requires license option selection

36

. Any other protocol will cause the handset to malfunction.

Push-to-talk (PTT)

PTT is disabled by default. When enabled, all 24 PTT channels are allowed by default. To toggle the allowed status of any channel, select

Allowed Channels

, scroll to the channel to be disallowed and press

NavOK

. Allowed channels are displayed with an asterisk (*) in the left column. Only those channels allowed in the Admin menu will appear on the Config menu where they can be subscribed to by the end user.

The priority channel, labeled by default as channel 25, may be set and will be available to all PTT handsets. When a PTT broadcast is made on the priority channel, it will override any active PTT transmission on all other channels.

Time Zone

Worldwide time zone options are available. Greenwich Mean Time

(GMT) is the default.

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Daylight Savings

The handset may be adjusted for daylight savings time.

Password Enable/Disable/Change

The password option controls access to the Admin menu. It is enabled by default with the password 123456. The

Password

option operates as a toggle between

Enabled

and

Disabled

. The info line will display the current state. Press

NavOK

to change the password protection state. To modify the password requirement, the default or previously set password must be entered to verify the change.

Change Password

will appear only if the password is enabled. The password is disabled by default. The password must be set in each handset for which controlled access is desired.

SIP Registration

Individual handsets may be configured to correspond with the SIP configuration information in the TFTP server. The handset is then automatically identified at startup. If username and password information is not configured in the Admin menu, then this information will be requested at startup

In either case, the username must agree with a corresponding configuration file. See Chapter 5 Programming the SIP Handset Features, section SIP TFTP Server Configuration Files.

Login

allows you to specify a username and password for automatically acquiring SIP configuration information. If no username is specified, the SIP handset will request username and password at startup and any additional registrations specified here are ignored.

The username should correspond to the primary (line 1) dial number assigned to the user. The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registration. Usernames or passwords can be erased by selecting the item, then pressing the

Bksp softkey and then the

Save

softkey.

Reg 2

,

Reg 3

, and

Reg 4 allow you to specify additional authentication usernames and passwords that may be required by your handset for any additional line appearances (registrations) that may appear in the specific user’s configuration file. This information will be ignored if a

Login

username is not provided.

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OAI Enable/Disable

Polycom’s Open Application Interface (OAI) enables third-party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad. Refer to the

OAI Specification (Version 2.0) documentation for information about administering the OAI Gateway and the services it can provide.

If you have an OAI Gateway installed in your system, OAI may be optionally enabled in each handset. You may select whether the handset should attempt to connect to the SpectraLink 8000 OAI

Gateway by choosing either the

Enable

or

Disable

options in this menu.

If OAI is enabled, and an IP address (called the

OAI Server IP

) is available to the handset (either via DHCP or Static IP configuration), the handset will communicate with the OAI Gateway at power-on, and periodically while it is powered-on. If you don’t have a

SpectraLink 8000 OAI Gateway installed at your site, you should disable the OAI feature to preserve network bandwidth and battery life.

Location Service

Location service may be used to enable or disable the Ekahau Real-

Time Location System (RTLS), select a transmit interval, or enter a static IP address for the Ekahau Positioning Engine (EPE). Location services capability is provided by the EPE 4.0 using Ekahau Location

Protocol (ELP). See Ekahau’s user documentation for more information.

RTLS [Enable/Disable]

The RTLS is disabled by default. Press

NavOK

to toggle to the alternate setting. When RTLS is enabled, the handset will display the RTLS icon in the top center of the screen.

The ring indicator icon will take precedence over the RTLS icon, i.e. the new icon will not be visible while the handset is ringing. When ringing has ceased and the ring indicator becomes inactive, the RTLS icon will again appear (regardless of hook state).

Transmit interval

Allows selection of

1 minute

,

5 minutes

, or

10 minutes

for maximum time between transmit intervals. Default transmit interval is 10 minutes. Press

NavOK

to select the desired transmit interval.

29


To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes. If improved tracking capability is desired, set the transmit interval for a shorter time between ELP updates. Increasing the frequency of transmissions will decrease battery life.

Location Server IP

Allows the user to statically enter the IP address of the EPE. Enter the IP address and press

NavOK

to save.

Ekahau clients are not expected to find the EPE automatically.

Regardless of the handset’s selection of DHCP or static IP, the EPE

IP address must be statically entered in the Ekahau admin menus or

HAT.

ELP Port

Allows the user to select the port number which ELP updates get sent to at the Location Server IP address. It must match the value configured in the Ekahau Positioning Engine for proper functionality.

The ELP port number must be greater than zero and less than 65536.

Default is 8552. Enter the port number and press

NavOK

to save.

Network Config

IP Addresses

There are two modes in which the handset can operate: DHCPenabled or Static IP. Select the mode for operation from the IP

Address menu:

* Use DHCP

Will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on. If DHCP is enabled, the handset also receives all other IP Address configurations from the

DHCP server.

Static IP

Allows you to manually set a fixed IP Address. If selected, the handset will prompt for the IP addresses for each configurable network component. When entering addresses, enter the digits only, including leading zeroes. No periods are required.

Regardless of the mode in which the handset is operating, the following components are required and must be configured as part of the SIP system:

Phone IP

The IP address of the handset. This is automatically assigned if DHCP is used. If using Static IP configuration, you

30 PN: 1725-36038-001_B.doc

SpectraLink Wireless Telephone Configuration must obtain a unique IP address for each handset from your network administrator.

Default Gateway and Subnet Mask

Used to identify subnets, when using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not set to 000.000.000.000 or 255.255.255.255) or with DHCP for the handset to contact any network components on a different subnet.

If configured on the DHCP server, use option 3 for the Default

Gateway and option 1 for the Subnet Mask. Contact the network administrator for the proper settings for the network.

SpectraLink 8020/8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present. Certain AP/Ethernet switch combinations establish a Layer-2 tunnel across subnets that enable the handsets to roam. Without this capability, any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area.

Ensure that all your APs are attached to the same subnet for proper operation. The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of APs on the new subnet. Note that the wireless telephones cannot “roam” across subnets, since they cannot change IP addresses while operational.

Please see Best Practices for Deploying Enterprise-Grade Wi-Fi

Telephony

for detailed configuration information.

TFTP Server IP

The IP address of a TFTP server on your network, which holds software images for updating the handsets and contains the handset files. If this feature is configured (not set to

0.0.0.0 or 255.255.255.255) with either Static IP configuration or using DHCP option 66 (TFTP server), or the boot server/next server (siaddr) field, the handset will check for newer software each time it is powered on or comes back into range of your network. This check takes only a second and ensures that all handsets in your network are kept up-to-date with the same version of software.

Syslog Server IP

The IP address of the syslog server. See the

Diagnostic Tools section for more information.

Time Server IP

The IP address of the time server.

PN: 1725-36038-001_B.doc 31


SVP Server IP

The IP address of the SpectraLink 8000 SVP Server. If using Static IP configuration, this is simply the IP address of the

SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP

Server must be statically configured to have a permanent IP address. If DHCP is being used, the handset will try the following, in order: the DHCP option 151, then a DNS lookup of

“SLNKSVP2” if the DHCP options 6 (DNS server) and 15 (Domain

Name) are configured.

SIP TFTP Server IP

The IP address of a TFTP server on your network, which holds SIP configuration files. In static mode, this parameter must be configured with an IP address. In DHCP mode, the SIP

TFTP server may be specified by defining the address on the DNS server for the name “siptftp” If this is not defined, the address specified in option 66 will be used. See Chapter 4, SIP Integration

Factors.

OAI Server IP

The IP address of the SpectraLink 8000 OAI

Gateway. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 OAI Gateway. If DHCP is being used, the handset will try the DHCP option 152.

SSID

Enter the SSID.

Security

*NONE disables any 802.11 encryption or security authentication mechanisms.

For WEP, WPA-PSK, and WPA2-PSK set each of the following options to match exactly the settings in the APs.

Encryption codes display as they are entered. For security reasons codes will not display when a user returns to the Admin menu,

Encryption options.

WEP

(Wired Equivalent Privacy) is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network. If WEP is required at this site, you must configure each handset to correspond with the encryption protocol set up in the APs. Select the entries from the options below to enable the handset to acquire the system.

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Authentication

Select either

Open System

or

Shared Key

.

WEP Enable/Disable

Select either

Enable WEP or

Disable WEP

.

Key Information

Default Key

Enter the key number specified for use by the handsets. This will be

1

through

4

.

Key Length

Select either

40-bit

or

128-bit

depending on the key length specified for use at this location.

Key 1-4

Scroll to the key option that corresponds to the

Default

Key

that was entered above. Enter the encryption key as a sequence of hexadecimal characters. (Use the

2

and

3 keys to access hexadecimal digits A through F.

Rotation Secret

This is used for proprietary WEP key rotation. Refer to your custom document if this feature is supported in your system.

WPA2-PSK

The security features of WPA2 (Wi-Fi Protected Access) using PSK are available and may be used if supported by the APs in the facility. Select either

Passphrase

and enter a passphrase between eight and 63 characters in length or

Pre-Shared Key

and enter the 256bit key code.

WPA-PSK

The security features of WPA (Wi-Fi Protected Access) using PSK (pre-shared key) are available and may be used if supported by the APs in the facility. Select either

Passphrase

and enter a passphrase between eight and 63 characters in length or

Pre-Shared

Key

and enter the 256-bit key code.

Cisco FSR

(Fast Secure Roaming) In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs, Polycom and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for SpectraLink 8020/8030 Wireless

Telephone users as they roam throughout a facility. Existing Aironet

350, 1100, and 1200 APs may require a firmware upgrade to support

FSR. Cisco FSR requires advanced configuration of the Cisco APs in your site. See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network. To configure Cisco FSR on a handset, you must enter a Radius Server username and password into each handset.

33


Username

Enter a username that matches an entry on the Radius server.

Usernames are alphanumeric strings, and can be entered using the alphanumeric string entry technique.

Password

Enter the password that corresponds to this Username.

Consult the Configuration Guide for the APs installed in your facility for information on which of the WPA versions are recommended by

Polycom engineering. Configure the recommended version on the

AP and select the corresponding option on the Admin menu.

Regulatory Domain/802.11 Config/Transmit Power

Regulatory domain, 802.11 configuration and transmit power are interdependent. See Appendix A: Regulatory Domains for regulatory domain setting specifications. Polycom recommends that you check with local authorities for the latest status of national regulations for both 2.4 and 5 GHz wireless LANs.

FCC requirements dictate that the menu for changing the regulatory domain be available by password, which in our case is the

LINE

key.

Press

LINE

and then navigate to the desired domain. Press

NavOK

to set the domain.

01

- North America

02

– Europe

03

– Japan

04

– Singapore

05

– Korea

06

– Taiwan

07

– Hong Kong

802.11 config

Once the regulatory domain is set, the

802.11 Config

modes are displayed. Only one may be chosen.

802.11(b & b/g mixed)

is the default. Press

NavOK

to set the mode. If the mode has subbands, the

Subband

list will open. If the mode does not have subbands, the

Transmit Powe r list will open.

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Use g only

if all of your infrastructure devices use only 802.11g. The handsets will operate up to 54 mb/s in this mode.

Use b & b/g mixed

if some of your infrastructure components only understand 802.11b. The handsets will operate up to 11 mb/s.

Subbands have not been established for the b and b/g mixed

or the g only

mode at this writing. Provision is made in the software to accommodate these ranges once established. Newly added subbands may not appear in the above table.

Subband

Once a mode is set the subband list will display, if applicable.

Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed. Note that for

802.11a the bands labeled

DFS

will vary depending on the set regulatory domain. Multiple subbands may be set. Navigate to the desired subband and set with

NavOK.

The

Transmit Power

menu will open. Once the

Transmit Power

setting is done, you will be returned to the subband list.

To deselect a subband, navigate to it and press

NavOK

.

Once the subband settings are as desired, press the

Done

softkey to exit to the

Network Setup

menu.

Transmit power

For subbands: The

Transmit Power list opens when

NavOK

is pressed from the

Subband

menu. A transmit power setting is required for each subband. Only one level may be set per subband. Only those power levels which apply to the regulatory domain and 802.11 mode are listed. Navigate to the desired level and press

NavOK

to set and return to the subband list. Another subband may be selected which repeats the process.

If the highlighted power transmit level is legal on all of the subbands for the set mode, an

All

softkey will appear. Press the

All

softkey to apply that level to all subbands and return to the subband menu where all subbands will now be selected.

All overrides any previously set power transmit levels.

Without subbands:

When the 802.11 mode has no subbands, the

Transmit Power list opens when

NavOK

is pressed to set the mode. Only those power levels which apply to the domain

35

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP and 802.11 mode are listed. Navigate to the desired level and press

NavOK

. This sets the transmit power level and exits the

Regulatory Domain menus. The

Network Setup

menu will again display.

Diagnostics

Run Site Survey

The

Site Survey

mode is activated by selecting this option. The site survey starts running immediately upon selecting this option. See the

Diagnostic Tools section for more information about site survey.

Diagnostics Mode

Diagnostics can be enabled or disabled. See Chapter 8 Diagnostic Tools, section Diagnostics Enabled for a detailed explanation of the

Diagnostics mode options.

Syslog Mode

See Chapter 8 Diagnostic Tools, section Syslog Mode for a detailed explanation of the

Syslog mode options.

Error Handling Mode

The

Error Handling

mode determines how the handset will behave when an error occurs. The

Halt on Error

option will cause the handset to stop operating if an error message is received. Unless the error is a fatal one, normal operation may be resumed by power-cycling the handset. The

Restart on Error option will cause the handset to make every effort to reboot quietly and quickly to standby mode. In either scenario, a call in progress will be lost.

Error detail may be shown on the display, captured by the syslog server and may also be available for downloading with the Handset

Administration Tool.

36 PN: 1725-36038-001_B.doc


Restore Defaults

The

Restore Defaults

option will set all user and administrative parameters except

Telephony Protocol

to their factory defaults.

Admin Menu Default Table

When the

Restore Defaults

option is selected, administrative parameters will be reset to their factory defaults as shown in the table below. The

Telephony Protocol

setting will not change. User parameters will be reset per the table on page 41.

Menu option

Phone Config

Setting

Push-to-Talk

Time Zone

Daylight Saving

Password

Sub-option

Allowed Channels

Name Channels

Priority Channel

Change Password

SIP Registration

Clear Regist.

OAI

Location Service

RTLS

Transmit Interval

Location Server IP

ELP Port

Sub-sub-option Default

Disabled

[all]

[None set]

Disabled

GMT

DST No Adjust

Enabled

[n/a]

[None set]

[n/a]

Enabled

Disabled

10 minutes

[None set]

8552

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Menu option Setting

Network Config IP Addresses

SSID*

Security

Diagnostics

Reg. Domain*

Run Site Survey

Diagnostics

Syslog Mode

[Error Handling

Mode]

Sub-option

WPA2-PSK

WPA-PSK

Cisco FSR

802.11 mode

Transmit Power

Sub-sub-option Default

Use DHCP

[None set]

None

WEP Disabled

Key Information [None set]

Rotation Secret [None set]

Pre-Shared Key

Username

Password

Pre-Shared Key

[none set]

[none set] b & b/g mixed

30 mW (15 dBm)

[n/a]

Disabled

Disabled

Restart on Error

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User-Defined Preferences

The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The

Config menu is opened by pressing the

Cfg

softkey from standby mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories

User Guide.

Config Menu

Config menu 2 nd

level

Lock Keys

User Profiles Silent

Vibrate

Loud

Soft

Custom

3 rd

level 4 th

level 5 th

level 6 th

level

Set as Active

Ring Settings Telephone Ring

Message Alert 1

Message Alert 2

Ring

Cadence

Off

PBX

Continuous

Short Pulse

Long Pulse

Ring Tone Tones 1-10

Ring Volume Volume

Vibrate

Cadence

Off

PBX

Continuous

Short Pulse

Long Pulse

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level

Phone

Settings

3 rd

level 4 th

level

Noise Mode

1

Normal

High

Severe

Ring in

Headset

Ring in

Speaker

Warning Tones

Disable/Enable

Key Tones

Disable/Enable

PTT

Disable/Enable

Keypad Autolock Disable

5 Seconds

10 Seconds

20 Seconds

Display Contrast Set Contrast

Use Hearing Aid

Use No Hearing

Aid

Play Startup

Song

Inhibit Song

Predial

Disable/Enable

5 th

level 6 th

level

1

High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are approximate.

Microphone In-ear speaker Ring volume

High +12dB +6dB +3dB

Severe +18dB +12dB +6dB

40 PN: 1725-36038-001_B.doc



level 3 rd

level

Push-to-talk Default Channel Channel 1

….

Channel 24

Subscribed

Channels

Channel 1

Channel 2

Channel 3

….

Channel 24

PTT Audio

Volume

PTT Tone

Volume

Audio Volume

Tone Volume

System Info Phone IP

Address

Alias IP Address

SVP IP Address

OAI IP Address

Firmware

Version

4 th

level 5 th

level 6 th

level

Setting/profile

Ring Cadence

Ring Tone

Default settings

The profile options on the standby menu may be reset to their default values by the

Restore Defaults

option in the Admin menu. These are the default settings:

Silent

Off

Tone 1

Vibrate

Off

Tone 1

Soft

PBX

Tone 1

Loud

PBX

Tone 1

Custom

PBX

Tone 1

Vibrate Cadence Off PBX Off Off PBX

Ring 0 0 0 0 5

Headset/Speaker Speaker Speaker Speaker Speaker Speaker

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3

Software License and Protocol

Management

SpectraLink 8020/8030 Wireless Telephones support a number of different IP protocol integrations. All SpectraLink 8020/8030 Wireless

Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server. The handsets will not

function properly without downloading appropriate software.

The following details the process to properly configure SpectraLink

8020/8030 Wireless Telephones and download software via over-theair file transfer.

Requirements

• A wireless LAN must be properly configured and operational through the use of 802.11a/b/g wireless APs.

• A TFTP must be available on the network in order to load the appropriate software into the handsets.

• Software versions required:

Component

SpectraLink 8000 SVP Server

OAI Server MOG 600

OAI Server MOG 700

Version

17x.028 or higher

54.032 or higher

82.017 or higher

• Finally, ensure that the Battery Pack on the handset is fully charged.

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Configuration Process

1. Download the latest SpectraLink 8020/8030 Wireless Telephone

IP software from http://www.spectralink.com/softwareUpdates .

2. Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The four files that are needed must be named: usb downloader pd14udsp.bin functional filename pd14csp.bin phintl filename pi1400sp.bin ota downloader config file pd14odsp.bin slnk_cfg.cfg

3. Use the Handset Administration Tool to set up the configuration of each handset to meet all essential requirements. If not using the

Handset Administration Tool, ensure the following parameters are correctly set in the Admin menu for each handset: See

Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration for detailed configuration instructions.

—

If statically assigning IP addresses, ensure that the

Phone IP

,

Subnet Mask

, and

Default Gateway

information are accurate. If using a DHCP Server, ensure that the DHCP option is set.

—

Ensure the handset has properly configured

SSID

and

Reg

Domain

information.

—

Ensure the

Telephony Protocol

menu option is set to

36

. This ensures the handset will check for the proper SRP files each time it powers on.

—

Ensure security settings are properly programmed.

4. Power cycle the handset.

5. The SIP code will now download to the handset. The status bar will increment fully across the display for each function that is being performed in the download process. Upon completion of the update process, the handset will re-boot with the new firmware.

During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use.

44 PN: 1725-36038-001_B.doc

Software License and Protocol Management

For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered on, it will check with the TFTP server to ensure it has the proper software version.

PN: 1725-36038-001_B.doc 45

4

SIP Integration Factors

CODECs

The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and G.711a-law codecs. There is no setting required on the handset.

DHCP

Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information. DHCP servers centrally manage such configuration data, and are configured by network administrators with settings that are appropriate for a given network environment. The handset will use the following

DHCP options if DHCP use is enabled:

Option Meaning

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151 SpectraLink 8000 SVP Server

152 SpectraLink 8000 OAI Gateway siaddr Boot server or next server

DNS

Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on numberbased addresses to move information on the network. However, it is easier to remember user-friendly names than number-based addresses, so it is necessary to translate user-friendly names into addresses that the network can recognize. The handset will use DNS

47

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server.

In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp” to locate the SIP TFTP file server. If this logical name is undefined, then the address specified by option 66 is used for the SIP TFTP server.

48 PN: 1725-36038-001_B.doc

5

Programming the SIP Handset

Features

In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique for each handset, is then downloaded. It contains specific information for each handset such as username, password, and line appearances. Both of these files must be written locally.

SIP TFTP Server Configuration Files

The two file types, generic and specific, are identical in format. Any or all of the configuration information can be contained in either file.

Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file.

Authentication information will be accepted from both files. For ease of administration, it is recommended both file types be utilized.

Guidelines

• The files are in plain text, US-ASCII. The general form of the configuration file data is “parameter = value.”

• The generic filename must be SIP_allusers.cfg.

• Each specific filename must have the form of SIP_username.cfg where [username] is as assigned to each individual user by the system administrator. See Chapter 2 SpectraLink 8020/8030 Wireless

Telephone Configuration, section The Admin Menu, subsection SIP

Registration.

• Username parameters are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters.

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• Generic file information should contain proxy server information and other SIP system data.

• Specific file information should contain data specific to each user such as authentication credentials and line appearance data.

• Some parameter lines accept more than one value, separated by a colon or semicolon character as defined in the following table.

• Any line that begins with a pound sign (#) is ignored.

• In general space characters are ignored. Space characters may be included in string values by replacing the space with “%20” or by enclosing the string in quotes (″).

• If necessary, other special characters may be included by using a hexadecimal representation: (%hh) where hh is the representation of the character.

• Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file.

Program each of the files according to the following instructions.

The generic file (sip_allusers.cfg)

The generic configuration file provides system information common to all handsets.

The handset-specific files (e.g. sip_3001.cfg)

The handset-specific configuration file provides specific information for the handset to identify itself and communicate to other phones.

Each handset must have its own file with a unique filename. You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting.

You must configure a unique handset file for each handset being deployed. Typically each of these files is named with the extension number or name of the person assigned the handset. For example

John Doe’s handset could have a handset filename of sip_3001.cfg or sip_JohnDoe.cfg.

50 PN: 1725-36038-001_B.doc

Programming the SIP Handset Features

Proxy server commands

Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information.

Parameter

PROXYn_ADDR

Value

xxx.xxx.xxx.xxx:pppp or proxyname:pppp

PROXYn _DOMAIN Domain name

PROXYn_TYPE Inter-Tel

PROXYn_

KEYPRESS_2833

PROXYn_

KEYPRESS_INFO

SER

Asterisk

2 enable disable enable disable

PROXYn_HOLD_IP0 enable disable

Description

Proxy address.

Domain served by this proxy server.

Specify the manufacturer of each defined proxy server.

Notes

n = 1, 2, 3 xxx.xxx.xxx.xxx = IP4 address pppp = port (optional, 5060 is the default) proxyname = computer name

(DHCP only) n = 1, 2, 3

DOMAIN = [example: spectralink.com]

Can be omitted if the proxy does not act as a domain server.

Used by the handset to perform proxy-specific actions based on known behavior for specific proxy types. Only the three shown values may be used. Omit this parameter if the value is not one of these recognized settings. n = 1, 2, 3 Controls generation of in-stream RFC2833 formatted key press events.

Controls generation of

SIP INFO requests to the SIP server for keypress events.

Controls setting of the media stream IP destination address to

0 (zero) when a call is put on hold. n = 1, 2, 3 n = 1, 2, 3

Use for compatibility with older

SIP servers that may not recognize newer stream attribute parameters for HOLD status.

2

For up-to-date Asterisk voicemail commands, go to: http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain

PN: 1725-36038-001_B.doc 51


Parameter

PROXYn _

MAIL_SUBSCR

Value

PROXYn_PRACK enable disable

Description

Enables reliable provisional responses to INVITE requests [email protected]

xx or sip:name@domain

Contact to whom the handset should subscribe for mail notification.

PROXYn_

MAIL_ACCESS

PROXYn _

MAIL_NOTIFY [email protected]


Contact to whom the handset should invite to access the mail center. [email protected]


Contact from whom mail notification originates.

AUTH

[see warning note below]

Notes

n = 1, 2, 3 n = 1, 2, 3 name = mail server contact name. xxx.xxx.xxx.xxx = IP4 address.

Domain where the mail resides

See above.

4

5

3

. username;password Credentials. e.g. g711u, g711a, g729

In general credentials are needed for each registered line.

6

. username = The dial number or string that identifies the line appearance. Generally an extension or phone number. password = a secure password created by the system administer which enables a handset to register and/or function.

Comma-separated list of supported codecs in order of preference.

Defaults to “g711u, g711a”. if either is omitted it will be added to the end of the list.

3

For mail notifications, in general you will need to define only one contact parameter for each proxy. If the proxy server automatically creates and renews subscriptions when the handset registers, then only the

PROXYn _MAIL_NOTIFY contact need be specified. If the handset must subscribe to a particular contact to get mail notification, then only the PROXYn_MAIL_SUBSCR contact needs to be specified.

4

Values as above.

5

For Inter-Tel SIP servers, both PROXYn_MAIL_SUBSCR and PROXYn_MAIL_NOTIFY parameters must be set in the configuration file.

6

WARNING: providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup time. Credentials entered here are in plain text and accessible by anyone who can access the TFTP server files.

Credentials stored in the SIP server or in the handsets are protected.

52 PN: 1725-36038-001_B.doc


Parameter

LINEn _PROXY

LINEn _CALLID

FAVORITE

Value

i callerid

Dialstring;identifier;LI

NEn

Description

All LINEn user names should be unique for a given LINEn_ PROXY.

This may be enforced in future software revisions.

SIP proxy server for this line.

Notes

n = 1, 2, 3, 4, 5

The registered contact becomes: sip:username@domain n = 1, 2, 3, 4, 5 i = the number of the proxy server

1, 2, 3.

LINEn_PROXY can be omitted if the line is not to be registered and you wish to do direct phone to phone calls.

String that displays at the far end.

Phonebook list of numbers accessible from the Favorites menu. n = 1, 2, 3, 4, 5 callerid = the text that will display as the caller ID on the called handset.

Up to 15 entries permitted which may be divided between generic and phone specific files.

Dialstring = complete SIP URI or local extension #

Identifier = name. if omitted, the dial string appears on Favorites menu.

LINEn = can be omitted if dialing can be done on any registered line. Usually omitted but if present, the number will be dialed on the programmed line.

PN: 1725-36038-001_B.doc 53


Sample Configuration Files

Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded. Your configuration files must be locally programmed according to your site requirements.

SIP_allusers.cfg

# SIP ALL USERS Configuration file example

# Configuration file format example with explanatory text

# Codec preference order only. This does not enable/disable codecs

# (Optional)

# can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.

# if g711u is omitted it will be added to end of list.

# if g711a is omitted it will be added to end of list after u.

CODECS = g711u, g711a

# One PROXYn (PBX/Call Server) is required, additional ones are optional as

# you can register secondary line appearances with other PROXY servers

PROXY1_ADDR = 10.0.0.138:5060

#PROXY2_ADDR = 172.29.0.140:5060

#ProxyDomain can be omitted if a specific proxy domain name is not defined at the

# proxy server. If omitted, the ProxyDomain defaults to the IP address of the

# proxy server.

# (below are examples of different ways to specify a domain)

#PROXY1_DOMAIN = plcmengr.com

#PROXY1_DOMAIN = 10.0.0.138

#PROXY1_DOMAIN = axlx.engr.local

# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center

# notifications

# This is needed only if the user is not subscribed automatically at

# registration.

# It is almost never required in current versions of Asterisk to specify

# this.

# If you are using Asterisk (non-business edition) before v1.2, this is

# necessary.

# This example is actually specific for a line number:3001

#PROXY1_MAIL_SUBSCR = sip:[email protected]

54 PN: 1725-36038-001_B.doc


# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center

# notifications

# This option is deprecated and no longer needed in versions beyond

# e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom

# 8020/8030 phones 131.001.

# Examples:

#PROXY1_MAIL_NOTIFY = [email protected]

#PROXY1_MAIL_NOTIFY = sip:[email protected]

# PROXY1_MAIL_ACCESS is the main voicemail dial number

# Examples:

# PROXY1_MAIL_ACCESS = 7999

# PROXY1_MAIL_ACCESS = sip:[email protected]

# PROXY1_MAIL_ACCESS = [email protected]

PROXY1_MAIL_ACCESS = 7999

#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key

# press events. Normally you want this to be disabled for Asterisk but it

# depends on your configuration and what you want to be able to do.

# If you are going to do OAI integration, this must be disabled.

# The default is disable

PROXY1_KEYPRESS_2833 = disable

#PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP

# server for keypress events. Normally you want this to be enabled.

# If you are going to do OAI integration, this must be enabled.

# The default is enable

PROXY1_KEYPRESS_INFO = enable

# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0

# when a call is put on hold.

# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.

# For older PBXs that require this, set this to enable

#PROXYn_HOLD_IP0 = enable

# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The

# PRACK mechanism will be used if this switch is enabled and the Proxy server

# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in

# current versions of Asterisk, but is to be supported on subsequent

# versions. PRACK should not be required on local area networks.

PROXY1_PRACK = disable

# Favorites in the allusers file will be present in the favorites on all

# handsets

# The username can be blank and can include escaped chars

# Useful features can be included such as call forwarding or dialing

# voicemail

FAVORITE = 1234; Site Security

FAVORITE = *98; Call Forwarding

PN: 1725-36038-001_B.doc 55


Sample handset-specific file

# Configuration file format example

# Codec preference order only. This does not enable/disable codecs.

# (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.

# if g711u is omitted it will be added to end of list.

# if g711a is omitted it will be added to end of list after u.

#CODECS = g711u, g711a

# One PROXYn (PBX/Call Server) is required, additional ones are optional as

# you can register secondary line appearances with other PROXY servers

#

#PROXY1_ADDR = 10.0.0.138:5060

#PROXY2_ADDR = 172.29.0.140:5060

# ProxyDomain can be omitted if a specific proxy domain name is not defined

# at the proxy server. If omitted, the ProxyDomain defaults to the IP address

# of the proxy server.

# (below are examples of different ways to specify a domain)

#PROXY1_DOMAIN = plcmengr.com

#PROXY1_DOMAIN = 10.0.0.138

#PROXY1_DOMAIN = axlx.engr.local

# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center

# notifications

# This is needed only if the user is not subscribed automatically at

# registration.

# It is almost never required in current versions of Asterisk to specify

# this.

# If you are using Asterisk (non-business edition) before v1.2, this is

# necessary.

# This example is actually specific for a line number:3001

#PROXY1_MAIL_SUBSCR = sip:[email protected]

# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center

# notifications

# This option is deprecated and no longer needed in versions beyond

# 8002/e340/h340/i640 handsets v108.011, Polycom 8002 phones v130.001, and

# Polycom 8020/8030 phones 131.001.

# Examples:

#PROXY1_MAIL_NOTIFY = [email protected]

#PROXY1_MAIL_NOTIFY = sip:[email protected]

# PROXY1_MAIL_ACCESS is the main voicemail dial number

# Examples:

# PROXY1_MAIL_ACCESS = 7999

# PROXY1_MAIL_ACCESS = sip:[email protected]

# PROXY1_MAIL_ACCESS = [email protected]

56 PN: 1725-36038-001_B.doc


#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key

# press events. Normally you want this to be disabled for Asterisk but it

# depends on your configuration and what you want to be able to do.

# The default is disable

#PROXY1_KEYPRESS_2833 = disable

# PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP

# server for keypress events. Normally you want this to be enabled.

# The default is enable

#PROXY1_KEYPRESS_INFO = enable

# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0

# when a call is put on hold.

# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.

# For older PBXs that require this, set this to enable

#PROXYn_HOLD_IP0 = enable

# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The

# PRACK mechanism will be used if this switch is enabled and the Proxy server

# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in

# current versions of Asterisk, but is to be supported on subsequent

# versions. PRACK should not be required on local area networks.

#PROXY1_PRACK = disable

# ////////////////////////

# ////// ABOVE this line should probably be in the sip_allusers.cfg file

# ////// with items uncommented in this file only for overriding a setting

# ////// for a particular user.

# ////////////////////////

# Authentication credentials

# (Normally not stored in this file for security reasons)

# AUTH = username; password

AUTH = 3001; 3001

# Line definitions

# Each definition should have LINEn, LINEn_PROXY and LINEn_CALLID

# LINEn is the dial number

# LINEn_PROXY is the PROXYn server this line should register with, typically

# defined in sip_allusers.cfg.

# LINEn_CALLID is shown on the standby display of 8020/8030 phones but not

# 8002 or e/h340/i640 phones. The Asterisk Server converts the callID

# information to alternative forms defined in the Asterisk configuration

# files for display at the far end of a phone call.

# Up to 5 line definitions can be made for each user

# Line definitions do not necessarily have to have different extensions

LINE1 = 3001

LINE1_PROXY = 1

LINE1_CALLID = Mouse, Mickey

PN: 1725-36038-001_B.doc 57


# Two lines may map to the same extension to allow second incomming calls.

LINE2 = 3001

LINE2_PROXY = 1

LINE2_CALLID = Brady, Marsha

LINE3 = 3002

LINE3_PROXY = 1

LINE3_CALLID = Drew, Nancy

#LINE4 = 804

#LINE4_PROXY = 3

#LINE4_CALLID = Sip User 4

#LINE5 = 1014

#LINE5_PROXY = 2

#LINE5_CALLID = Sip User 5

# Favorite Dialed Number list.

# You can define up to 8 total entries including any defined in

# sip_allusers.cfg.

# You can enclose a string in quotes to allow for spaces.

# Each favorite can be complete SIP URI

# Format is:

# FAVORITE = dial_string; username

#

# The username can be blank and can include escaped chars.

FAVORITE = 3001; Bob

FAVORITE = 3032; Jill in Accounting

FAVORITE = 3013; SoundPoint 3013

FAVORITE = 3020; Jane

FAVORITE = 93035551212; Richard's Cell

58 PN: 1725-36038-001_B.doc

6

Using the SIP Handset

The Handset Display

When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has the following format:

This example shows two call tabs indicating that two calls are in progress. The un-selected call tab indicates that we have put another call on hold. The call-status icon for the selected call indicates that this call is being dialed. The text indicates the selected call is on line 1, extension 3001. Enter Number indicates that the handset is ready to be dialed. Once this call is connected, the connected party’s information will appear on the third line, and the fourth line contains help or error messages, as appropriate. The softkeys during this action offer text editing functions.

System icons

Indicator Function

The signal-strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range.

The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation.

The battery icon indicates the amount of charge remaining in the Battery

Pack. When only one level remains, the Battery Pack needs to be charged.

The speakerphone icon displays when the speakerphone is active.

PN: 1725-36038-001_B.doc 59



Up and down arrows are displayed when the menu has additional options above or below.

Left or right arrows are displayed during editing when the cursor may be moved left or right.

The Push-to-talk (PTT) ring icon. A PTT call is coming in.

The priority PTT ring icon. A call is coming in on the priority PTT channel.

This call will override any other.

[No Service message]

Location Service icon: indicates the Ekahau Real-Time Location System

(RTLS) is enabled.

Locked Locked indicates that the keypad is locked to prevent accidental activation.

Use the Unlk softkey plus the # key to unlock it.

If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You may be outside of the covered area. Walk back into the covered area. The inservice tone indicates service is reestablished.

The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader.

It appears to the right of the Signal Strength icon in the same location as the

Voicemail icon.

XXXX During character entry, Indicates current data entry symbol mode.

Call status icons


On-hook icon, Solid when idle. Flashes while in standby mode to indicate that at least one call is still active or on hold. Flashing when incoming call is ringing.

Off-hook icon. Solid when a call is being dialed.

Hold icon. Call is on hold

Transfer icon. Call is in the process of being transferred

Audio flowing icon. Audio is flowing both ways on a call.

Audio receive-only icon. Locally muted (flash) or far end hold with no music on hold.

No audio icon. No audio is flowing. Call is terminating or far end hold with audio disable.

60 PN: 1725-36038-001_B.doc


NavOK functions

The

NavOK

key acts as a fifth softkey with implicit functionality as follows:

State NavOK key function

Answering Answer a phone call

Displaying menu Select the highlighted menu option.

Displaying call status Resume audio on the currently selected call and place previous call on hold. If the selected call is ringing, the call will be answered.

Entering login name or login password

Save name or password and proceed with startup.

Softkeys

Softkey

<<

>>

Name

Cursor backward

Cursor forward

Displayed during…

Entering a dial number.


Answ Answer Incoming call on the selected line.

Bksp

Back

Backspace character


Back one screen Displaying a menu.

A dial number is being entered on the selected line.

An active call on the selected line.

Favr Favorites Prior to entering the first character of a dial number

Press to…

Move the cursor back one position.

Move the cursor forward in alphanumeric mode, if the cursor is at the end of the line, adds a space character.

Answer the call (equivalent to START key).

Delete the character prior to the cursor position.

Exit the menu.

Initiate a phone call to the entered dial number.

Terminate the call without going back to standby mode.

Activate the Favorites menu. character of a dial number.

Delete a previously defined forward destination.

Or initiate definition of a new forward destination.

PN: 1725-36038-001_B.doc 61


Softkey

Hold

Name

Hold

Displayed during…

In an active call.

Msg Message Initial dial screen when new line is selected and a dial tone is active prior to entering first character of the number to be dialed

7

.

Mute Toggle muting In an active call.

OK OK

Redl Redial

Rej Reject

Resm Resume

Save Save

Symb Symbols

Power up registration if username is not configured in admin menu.

Prior to entering the first character of a dial number.

Incoming call on the selected line.

Press to…

Place the call on hold. The line status shows when the call is on hold or

when audio is flowing.

Initiate a call to the specified message center contact address for retrieval or administration of voicemail.

Toggle audio transmission to the far end. The line status shows when not muted or when muted.

Send the username and password to the SIP server for authorization to register the handset.

Redial the last number that was dialed.

Reject the incoming call. The SIP server will then redirect the call elsewhere.

Resume a call that was previously placed on hold or that went on hold when another line was activated.

In an active call and you have placed the call on hold or in standby mode if any call is on hold.

Entering a dial number as a forward destination.

Entering a username or password.

Entering the digits of a number.

Save the dial number as the forwarding destination for the selected line.

Select the set of symbols available on the keypad while entering data.

7

Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for the proxy used by the selected line.

62 PN: 1725-36038-001_B.doc


Menus

PN: 1725-36038-001_B.doc

Line menu

The Line menu allows you to activate a call on a selected line or to view the status of lines.

Pressing the

LINE

key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file. The

LINE

key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line.

The currently selected line is indicated by an asterisk (

*

). Lines for which the corresponding proxy server has outstanding new mail are flagged with plus (

+

) characters. Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu.

Exit the

LINE

display by pressing a line number key to start a new call on the selected line and put any other call on hold, or by pressing the

END

key to exit without starting a new call. Press the

More

softkey to page through additional items on the Line menu.

Symbol menu

The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys.

While dialing a number or entering login information, press the

Symb softkey to view a menu of possible sets of characters that can be entered using multiple key presses of the dial pad keys. Normally, a simple numeric mode is selected; selecting other symbol modes allows convenient access to the complete printable US ASCII character set. The following table shows what characters are available through repeated key presses in various symbol modes.

Key Number English

1 1 1 ; : / \ ! ‘

2

3

2

3 a b c 2 A B C d e f 3 D E F

4

5

6

4

5

6 g h I 4 G H I j k l 5 J K L m n o 6 M N O

Number + English Punctuation

1 @ : 1

2 A B C a b c

3 D E F d e f

; , 2

& | ` ~ 3

4 G H I g h i

5 J K L j k l

6 M N O m n o

( ) 4

< > 5

{ } 6

63


64

Key Number English

7 7 p q r s 7 P Q R S

Number + English

7 P Q R S p q r s

Punctuation

[ ] 7

8

9

8

9 t u v 8 T U V 8 T U V t u v w x y z 9 W X Y Z 9 W X Y Z w x y z

‘ “ \ 8

^ _ 9

0

*

#

0

. *

@ - _ 0 = , < >

. $ * & % + ( )

@ * [space] , ( ) |

0 - _

* .

# [space]

[space] 0

* . = + / -

# ! ? $ %

Favorites menu

The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers. The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry. This might be the case, for example, if a

PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature.

While in a dialing state, press the

Favr

softkey to display a menu of pre-defined numbers or names that can be dialed (as programmed in the SIP TFTP configuration file.) When an item is selected from the list, the dial number is displayed. You may edit or add digits to the displayed number if necessary before pressing the

NavOK

key or

START to place the call. When using the Favorites menu to perform a blind transfer to someone on the list, select an entry from the Favorites menu and then press

FCN

and select

Transfer.

FCN menu

The FCN menu is accessible while in the active mode and provides these features:

Transfer

Do Not Disturb

Set/Clear Forward

<OAI>

<OAI>

<OAI>

Items on this menu are accessible through navigation and selection keys or through short-cut keys as displayed with the menu items.

OAI functions are automatically added as items at the end of this menu when defined on an OAI server.

PN: 1725-36038-001_B.doc


Handset Operation

Then… If you want to…

Turn the handset on Press and hold the END key until two chirps sound.

Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset.

Unlock the keypad Press the Unlk softkey, then #.

Lock the keypad While in Standby press the Cfg softkey, then press NavOK.

Place a call

1 To dial a number, follow any one of these sequences:

»

Press the

START key, wait for a dial tone, then dial the number. Then press either START again or Nav

OK.

»

Dial the number and then press the

START key or Nav

OK.

»

Press the

Spkr softkey, then dial the number. Then press START or Nav

OK.

»

Press the

START key; press the

Favr softkey; use the

Nav cd keys to select the number or user from the list; press

Nav OK to dial the number.

2 Listen for the ring to indicate the alerting of the called party.

Note: Line 1 is the default line.

Place a call from

Favorites menu

2 Listen for dial tone.

5 Select the entry by pressing NavOK.

PN: 1725-36038-001_B.doc 65


If you want to… Then…

Place a second call

1 To get a dial tone for the second call, press LINE and NavOK. a. If the handset has multiple lines, press LINE + [the line number]. b. Press NavOK.

• The first call is automatically placed on hold.

• The second call appears in a new call tab.

2 Dial the number to place the second call.

Place a call on a different line

2 Navigate to the desired line and press NavOK or press the number of the line.

3 Dial the number.

Answer a call • Press

Reject a call Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere, usually to voicemail.

Answer a call on a second line

If another call comes in on a different line, a new call icon flashes and a tone sounds in the audio stream until the call is answered, the first call is terminated, the caller hangs up, or the call transfers to voicemail.

1 To view the caller ID of the incoming call without interrupting the active call, press Nav f. The original call’s audio remains active. The display now shows information about the incoming call.

NavOK, START or Answ to place the current call on Hold and answer the second call, or

Press Rej to redirect the incoming call to voicemail or as otherwise programmed.

Navigate among call tabs

Use Nav► and Nav◄.

66 PN: 1725-36038-001_B.doc



Forward calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a > character followed by the destination address.

• When a line is forwarded, the standby screen displays the forwarding status, unless the do-not-disturb feature is enabled.

• If your handset has multiple lines, set or clear forwarding for each line individually.

START or press Line and a line number to select the line that you want to be forwarded. a digit key or NavOK key.

3 Enter the forwarding number for the indicated line.

To clear call forwarding for a given line #, again press START or select the line #.

Again select the Set/Clear Forward item from the menu.

Clear forwarding on a line

Press START or select the line number. Select the Set/Clear Forward item from the menu.

Listen to voicemail

1 Press

Msg softkey, or

Dial your voice message system number

Do Not Disturb

(reject all incoming calls)

When the do-not-disturb feature is enabled, the standby screen will display Do

Not Disturb. The handset will not ring for new incoming calls.

Clear Do Not Disturb

1 Press

Redial the last number you dialed

3 Verify that the displayed number is the one you want and the line number is valid.

PN: 1725-36038-001_B.doc 67



Activate installed custom applications

(registered OAI application on an OAI server)

3 Navigate to the desired custom application using Nav cd keys or the More softkey.

4 Select the application using NavOK or shortcut key.

Transfer a call (blind)

1 While in a call, press FCN and then select the transfer item by shortcut key or NavOK. (The current call will be placed on hold and it will be marked with a transfer icon . A new call will be started and you will hear a dial tone.)

2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu.

FCN and select the Transfer option again. The marked call will be transferred to the number that you have entered.

4 Press END key to return to standby. If the transfer fails, you will see an error message and you can then pick up the original call by navigating to the marked call and pressing NavOK.

Transfer a call

(consulted)

1 While in a call, press FCN and then select the transfer item by shortcut key or NavOK. (The current call will be placed on hold and it will be marked with a transfer icon . A new call will be started and you will hear a dial tone.)

2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu.

4 Inform the person on the other end that you would like to transfer the call.

Transfer an active call to a call on Hold

FCN and then select the Transfer option by pressing NavOK. The current call will be placed on hold and it will be marked with a transfer icon

.

2 Navigate to the second call (already on hold). transferred.

Silence the ringing Press the END key to silence the external speaker ring and convert to in-ear speaker ringing.

External speaker ringing will resume when the next incoming call is received while the handset is in standby mode.

68 PN: 1725-36038-001_B.doc



Change the ring volume

Press the up/down volume buttons on the side of the handset during ringing, or while the handset is in standby mode.

Adjust the speaker volume

While speakerphone is active, press the up/down volume buttons on the side of the handset during the call.

Adjust the headset volume

While the headset is plugged in, press the up/down volume buttons on the side of the handset during the call.

Mute/Unmute a call Press the Mute softkey.

When the handset is muted, the audio flowing icon changes to the audio receive-only icon . Press the Mute softkey again to restore audio pickup.

End a call Press the End softkey to maintain the active mode and view the active calls.

Press the END key on the keypad to return to the standby mode.

Change the profile Press the Prof softkey and use the Nav keys to select a new profile while in standby mode. The selected profile is marked with an asterisk (*).

Open Config menu Press the Cfg softkey from standby mode.

Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call, and stays on for 10 seconds. It turns off if another key is not pressed within that period.

Resume a call on hold from standby.

Press the Resm softkey. If more than one call is on hold, use the Nav ef keys to select the call you wish to resume and press the Resm softkey or NavOK.

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7

Testing a Handset

Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area.

1. Power on the handset by pressing the

END key. A series of messages will be displayed as the handset acquires the system.

The handset should display the user extension.

2. Place a call and listen to the audio quality. End the call by pressing the

END key.

3. Place a call to the handset and verify ring, answer, clear transmit, and clear receive audio.

4. Use the softkeys to verify all softkey programmed features on the handset.

5. Press the

END

key. Any line indicators should turn off and the extension number display will return.

If any of these steps fails to operate as described, refer to Chapter 11

Troubleshooting for corrective action.

PN: 1725-36038-001_B.doc 71

8

Diagnostic Tools

Run Site Survey

,

Diagnostics Enabled

and

Syslog Mode

are three diagnostic tools provided to assist the wireless LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu.

Run Site Survey

Site survey is used to evaluate the facility coverage before certifying that an installation is complete. It can also be used at any time to evaluate coverage by testing signal strength, to gain information about an AP, and to scan an area to look for all APs regardless of

SSID. The information available through the site survey includes:

• SSID

•

•

Beacon Interval

Information regarding support of 802.11d, 802.11g, 802.11h and other 802.11 amendment standards as required

• Current security configuration

Start the site survey by selecting

Run Site Survey from the Admin menu.

The mode starts immediately.

When the test is started, it is by default in “single SSID” mode. When the

Any

soft key is pressed (softkey A) all APs, regardless of SSID, are displayed and the softkey changes to say

MyID

. Pressing the

MyID

soft key will revert to the “single SSID” mode and change the softkey back to

Any

.

The display would look like the following for the multiple AP mode.

1 1 1 1 1 1 - 2 2 3 3 4 4 4

1 1 1 1 1 1 - 2 2 3 3 4 4 4

1 1 1 1 1 1 - 2 2 3 3 4 4 4

1 1 1 1 1 1 - 2 2 3 3 4 4 4

A n y D e t l

PN: 1725-36038-001_B.doc 73


Where:

• 111111 – the last three octets of the on-air MAC address for a discovered AP.

• 22 – the signal strength for the specified AP.

•

•

33 – the channel number of the specified AP.

444 – the beacon interval configured on the specified AP.

• Any/MyID – softkey to toggle between “single SSID” and “any

SSID” mode.

• Detl/Smry – softkey to toggle between the multiple AP

(summary) display, and the single (detail) displays for each AP.

The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset. The first has a signal strength of –28 dBm, is configured on channel 2, with a beacon interval of 100 ms. The second has a signal strength of –48 dBm, is configured on channel 6, with a beacon interval of 200 ms. The third has a signal strength of –56 dBm, is configured on channel 11 with a beacon interval of 100 ms. a b 7 b c 8 - 2 8 0 2 1 0 0

2 a e 5 7 8 - 4 8 0 6 2 0 0

2 a e 5 9 6 - 5 6 1 1 1 0 0

A n y D e t l

When the

Any

SSID mode is selected, the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below. a b 7 b - 2 8 0 2 A L P H A

2 a e 5 - 4 8 0 6 W S M T E S

2 a e 5 - 5 6 1 1 v o i c e

M y I D D e t l

In detail mode the display would appear as follows. The left/right arrow keys will move between AP indices. i : b b b b b b s n c h b c n e e e e e e e e e e e D G H I r r r r r r r r r r r r r + x x x x m m m G : g g g g P : p p p p

A n y S m r y

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Diagnostic Tools

Where:

• i – index of selected AP (value will be from 0 to 3 inclusive)

•

• bbbbbb – the last three octets of the BSSID for a discovered AP sn – signal strength in –dBm

•

•

•

•

• ch – channel bcn – beacon interval eeeeeeeeeee – SSID (up to first 11 characters)

DGHI – standards supported rrrrrrrr – rates supported. Basic rates will have a “b” following the rate

•

•

•

•

+ – more rates are supported than those displayed xxxx – WMM or UPSD if those QoS methods are supported mmm – security mode

G:gggg – group key security

•

•

P:pppp – pairwise key security

Any/MyID – softkey to toggle between “single SSID” and “any

SSID” modes

• Detl/Smry – softkey to toggle between the multiple AP display

(summary), and the single AP display (detail)

Numbers racing across the handset display indicate AP information is being obtained. A

Waiting

message indicates the system is not configured properly and the handset cannot find any APs.

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating APs.

Overlap issues may be resolved by reassigning channels to the APs or by relocating them. See Chapter 11 Troubleshooting, section Access

Point Problems for more information.

75


Diagnostics Enabled

Diagnostics

is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as IP PBX,

SpectraLink 8000 SVP Server, and gateways. Unlike

Site Survey

,

Diagnostics

is used while the functional code is running, and during a call.

When

Diagnostics

is enabled in the Admin menu, the handset can display diagnostic screens any time it is in active mode.

The display of information is instigated by pressing the

Nav

◄ or

Nav

► key. Only four of the diagnostic counters listed below can be shown at a time. Pressing the

Nav

keys multiple times will cycle through the various counters and the normal off-hook (IP-PBX) display. The numeric icon at the top of the display indicates what screen number is being displayed. For example: The first time the

Nav key is pressed, the

1

icon is shown, and the first four counters are displayed. The next time it is pressed, the

2

icon is shown, and the next four counters are displayed. The counters will be cycled through in this fashion until there are no more counters to be displayed. After all the counters have been displayed, the screen returns to the normal off-hook IP-PBX screen.

The information provided by

Diagnostics

includes:

Screen 1

•

•

Missed receive packet count since power up (MissedRcvCnt)

Missed transmit packet count since power up (MissedXmtCnt)

• Receive retry count since power up (RxRetryCount)

• Transmit retry count since power up (TxRetryCount)

M i s s e d R c v C n t n n n n n

M i s s e d X m t C n n n n n

R x R e t r y C o u n t n n n n n

T x R e t r y C o u n t n n n n n

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Diagnostic Tools

Screen 2

• Jitter – average error or “wobble” in received packet timing, in microseconds

• Last successful transmit data rate (LastRate)

• Gateway type (GatewyType)

J i t t e n n n n n

L a s t R a t e n n n n n

G a t e w y T y p e m n e m o

Where: mnemo – a mnemonic that indicates what type of gateway is being used

• 11Mb – this system can run at full speed

Screen 3

Screen 3 contains a list of the APs that are heard and the following parameters from each AP:

• Indicator as to whether this is the current AP or an index into the list of other APs heard (C indicates current)

• Last 2 octets of the MAC address of the AP (mmmm)

•

•

Channel number (ch)

Signal strength (ss)

• Either the 802.11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn’t hand off to this other AP

C : m m m m c h - s s a i d

1 : m m m m c h - s s m n e m



Where:

AP mnem – a mnemonic indicating the reason code:

•

•

Unkn – reason unknown

Weak – signal strength too weak

77


•

•

•

•

•

•

•

•

•

Rate – one or more basic rates not supported

Full – AP can not handle bandwidth requirements

AthT – authentication timeout

AscT – association timeout

AthF – authentication failure

AscF – association failure

SecT – security handshake timeout

SecF – security handshake failure

Cnfg – AP not configured correctly for security, QoS mode or infrastructure network

Screen 4

•

•

Association count since power up (AssocCount)

Re-association count since power up (ReAssocCount)

• Association failures since power up (AssocFailure)

• Re-association failures since power up (ReAssocFail)

A s s o c C o u n t n n n n n

R e A s s o c C o u n t n n n n n

A s s o c F a i l u r e n n n n n

R e A s s o c F a i l n n n n n

Screen 5

• Security error count since power up (Sec-ErrCount)

• MAC sequence number of frame with last security error

(LstSecErrSeq)

S e c - E r r C o u n t n n n n n

L s t S e c E r r S e q n n n n n

78 PN: 1725-36038-001_B.doc

Diagnostic Tools

Syslog Mode

A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using

DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu.

If the syslog server address is blank (

000.000.000.000

or

255.255.255.255

) or the handset is using DHCP and no option 7 is received from the DHCP server, the handset will not send any syslog messages.

Admin menu options:

•

*

Disabled

– turns syslog off.

• Errors – causes the handset to log only events that we consider to be an error (see below).

• Events – logs all errors plus some other interesting events (see below).

•

Full

– logs all the above plus a running stream of other quality information (see below).

The table below lists the syslog messages and which level of logging will produce them:

Message type

Failed Handoff

Successful Handoff

Security Error

Errors Events Full

Yes Yes Yes

No

Yes

Yes

Yes

Yes

Yes

Call Start/End

Audio stats

No

No

Audio error threshold exceeded Yes

Radio stats No

Radio error threshold exceeded Yes

Error Handling Mode Yes

Yes

No

Yes

No

Yes

Yes

Yes

Yes (every 5 secs)

Yes

Yes (every 5 secs)

Yes

Yes

PN: 1725-36038-001_B.doc 79


All syslog messages will include:

• Date and time (to 1/100th of second) since handset power on (The handset time is set when it is powered on to Jan-1 00:00.00 GMT adjusted. If it has obtained a time from the network time server, that time will display instead.)

• Handset’s MAC address

• Handset’s IP address

• Sequence number

The table below lists the additional items in each message type:

Failed Handoff

(Sent whenever the handset attempted to handoff, but failed trying.)

Successful Handoff

Security Error

Call Start

Call End

Failed AP MAC

Failed AP signal strength

Current AP MAC

Current AP signal strength

Failure reason

New AP MAC

New AP signal strength

Old AP MAC

Old AP signal strength

Reason for handoff

Other candidate APs:

MAC

Signal strength

Reason not used

AP MAC

AP signal strength

Security mode

Error details (mode-dependent)

Call type (telephony, OAI, PTT)

AP MAC

AP signal strength

AP MAC

AP signal strength

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Diagnostic Tools

Audio stats AP MAC

AP signal strength

Payload size (in msec)

Payloads sent

Payloads received

Payloads missed (not received)

Payloads missed rate (over last 5 seconds)

Payloads late

Payloads late rate (over last 5 seconds)

Average jitter

Same as audio stats Audio error threshold exceeded

(Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec)

Radio stats AP MAC

AP signal strength

Directed packets sent

Directed packets received

Multicast packets sent

Multicast packets received

Broadcast packets sent

Broadcast packets received

TX dropped count

TX drop rate (over last 5 seconds)

TX retry count

TX retry rate (over last 5 seconds)

RX retry count

RX retry rate (over last 5 seconds)

Same as radio stats Radio error threshold exceeded

(Sent if TX drop rate exceeds 2% or

TX or RX retry rate exceeds 5%)

Messages are formatted like the following example:

Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent

783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578

(1.2%), RX retry 1217 (1.6%)

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9

Certifying the Handsets

Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a Handset section and conduct a

Site Survey

mode test according to the directions given in the previous Diagnostic Tools section.

The installation may need some adjustments. Note any areas where coverage is conflicting or inadequate. Note any system difficulties and work with your wireless LAN and/or LAN system administrator to determine the cause and possible remedy. See Chapter 11

Troubleshooting for clues to possible sources of difficulties. If any adjustments are made to the system, re-test the device in the same vicinity to determine if the difficulty is resolved.

The installer should not leave the site before performing installation verification.

These tests must be performed in typical operating conditions, especially if heavy loads occur. Testing sequence and procedure is different for every installation. Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to a Polycom service engineer.

The coverage test will also require you to put the handset in

Site Survey mode and walk the entire coverage area to verify all APs.

Conducting a Site Survey

Conduct a site survey of the installation, by walking the site looking for interfering 802.11 systems, adequate coverage and channel assignment, and correct AP configuration.

1. Referring to Chapter 8 Diagnostic Tools, section Run Site Survey, put a handset into

Site Survey

in the

Any

/

Smry

ESSID mode. Walk throughout the site checking for any expected APs or other

ESSIDs.

PN: 1725-36038-001_B.doc 83


2. Then, walk the site again, in

MyID

/

Smry

ESSID mode, this time checking that every location has adequate coverage (there should be at least one AP stronger than -70 dBm in all areas) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than the next best choice.)

3. Finally, use the single AP (

MyID

/

Detl

) display to check each AP, to ensure it is configured for the proper data rates, beacon interval,

802.11 options enabled, QoS method, and security method.

Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location.

The installation is not complete until these certification steps have been performed. Do not hand out handsets at a site that has not been certified.

84 PN: 1725-36038-001_B.doc

10

Software Maintenance

The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation.

The software versions that are running on the handsets can be displayed during power on by holding down the

END

button.

Firmware

Version

is also an option on the Config menu.

Polycom Customer Service or an authorized dealer will provide information about software updates and how to obtain the software

(for example, downloading from a website).

Upgrading Handsets

After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets.

SpectraLink 8020/8030 Wireless Telephones allow over-the-air transfer of software updates from the designated TFTP server to the handsets. The downloader function in the handset checks its software version every time the handset is turned on. If there is any discrepancy the handset immediately begins to download the update.

Normal Download Messages

When the handset is powered on, it displays a series of messages indicating that it is searching for new software, checking the versions, and downloading. The normal message progression is:

Message Description

Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded.

Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory. This message also displays a progress bar. When the progress bar fills the display line the erase operation is complete.

PN: 1725-36038-001_B.doc 85


Message

Updating Code

Description

Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded.

This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

When the update is complete, the handset displays the extension number, and is ready for use.

Download Failure or Recovery Messages

Message

Server Busy

TFTP

ERROR(x):yy

Erase Failed

Waiting

The following display messages indicate a failure or recovery situation during the download process.

Description

Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads. The handset will automatically retry the download every few seconds.

A failure has occurred during the TFTP download of one of the files. (x) = The file number which was being downloaded; yy is an error code describing the particular failure. Possible error codes are:

01 = TFTP server did not find the requested file.

02 = Access violation (reported from TFTP server).

07 = TFTP server reported "No such user" error. Check the TFTP server configuration.

16 = No TFTP server address. Check the TFTP server configuration.

81 = File put into memory did not CRC. The handset will attempt to download the file again.

FF = Timeout error. TFTP server did not respond within a specified period of time.

Download process failed to erase the memory in the handset. This operation will retry.

Handset has attempted some operation several times and failed, and is now waiting for a period of time before attempting that operation again.

86 PN: 1725-36038-001_B.doc

11

Troubleshooting

On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink

8020/8030 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.

Access Point Problems

Most, but not all, handset audio problems have to do with AP range, positioning, and capacity. Performing a site survey as described in this document can isolate the AP causing these types of problems. If the handset itself is suspected, conduct a parallel site survey with a handset that is known to be properly functioning.

In range/out-of-range

Service will be disrupted if a user moves outside the area covered by the wireless LAN APs. Service is restored if the user moves back within range. If a call drops because a user moves out-of-range, the handset will recover the call if the user moves back into range within a few seconds.

Capacity

In areas of heavy use, the call capacity of a particular AP may be filled. If this happens, the user will hear three chirps from the handset. The user can wait until another user terminates a call or move within range of another AP and try the call again. If a user is on a call and moves into an area where capacity is full, the system attempts to find another AP. Due to range limitations, this may be the same as moving out of range.

PN: 1725-36038-001_B.doc 87


Transmission obstructions

Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area or by adding/rearranging APs.

Configuration Problems

Certain problems are associated with improper configuration of either the SIP system or the handset.

Configuration problems are generally corrected by changing the configuration on the SIP system or on the handset. There may also be incorrect programming of the AP. See the Configuration Guide for the

AP in use at the site.

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Troubleshooting

Handset Status Messages

SpectraLink 8020/8030 Wireless Telephone status messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.

Message

3 chirps (audio)

Address Mismatch Handset software download files are

ASSERT xxx c

Line yyy

Assoc Failed xxxxxxxxxxxx

Assoc Timeout xxxxxxxxxxxx

Auth Failed xxxxxxxxxxxx

Auth Timeout xxxxxxxxxxxx

Bad Code Type xx

Expected Code

Type yy

Description

Handset is not able to communicate with the best AP, probably because that AP has no bandwidth available. incorrect or corrupted.

The handset has detected a fault from which it cannot recover. x…x = AP MAC address.

Handset association was refused by

AP; displays MAC of failing AP. x…x = AP MAC address.

Handset did not receive association response from AP; displays MAC of failing AP. x…x = AP MAC address.

Handset authentication was refused by

AP; displays MAC of failing AP. x…x = AP MAC address.

Handset did not receive authentication response from AP; displays MAC of failing AP. xx, yy = software license types.

Handset software does not match current handset license selection.

Action

None. This is only a warning, the call will hand off to the best AP once it becomes available.

Download new software from the

Polycom website per Software

Maintenance

.

Record the error code so it can be reported.

Turn the handset off then on again.

If error persists, try registering a different handset to this telephone port.

If error still persists, contact Polycom

Technical Support and report the error.

Check handset and AP security settings.

Ensure AP is configured per

Configuration Guide

.

Try another AP.




.

Try another AP.




.

Try another AP.




.

Try another AP.



Maintenance

.

PN: 1725-36038-001_B.doc 89


Message

Bad Config

Bad ESSID

Bad Phintl File

Description

Some needed configuration parameter has not been set.

The handset is configured for “static

ESSID” (as opposed to “Learn once” or

“Learn always”), and no ESS ID has been entered.

Handset software download files are incorrect or corrupted.

Action

Check all required handset configuration parameters for valid settings.

Enter an ESSID in the configuration settings or change to one of the “Learn” modes.

Bad Program File Handset software download files are incorrect or corrupted.

Bad SIP TFTP IP A bad unicast address has been entered for the SIP TFTP server in static entry mode.

(battery icon),

Battery Low, beep (audio)

Low battery.

Battery Failure

Battery Failed

The Battery Pack is not functioning.

Battery Pack is damaged or incompatible with handset.

Can’t Renew

DHCP yyy.yyy.yyy.yyy

Charging … y…y = DHCP server IP address.

DHCP server is not responding to initial renewal attempt.

The handset is charging in the desktop charger.

Charge Complete The handset is now fully charged.

Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded.



Maintenance

.



Maintenance

.

Re-enter the correct IP address in the administrative menus for static IP addresses.

In call: the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low. User has 15–30 minutes of battery life left.

Not in call: The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset. The handset will not work until the Battery

Pack is charged.

Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack.

Only SpectraLink Battery Packs will work.

Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack.

Only SpectraLink Battery Packs will work.

Configuration problem. Check the IP address configuration in the DHCP server.

No action needed.

No action needed.

None, this message should only last for approximately one second. If message remains displayed, power off and contact customer support for a replacement phone.

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Troubleshooting

Message

Checking DHCP

IP

CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check.

Code Mismatch! The software loaded into the handset is incorrect for this model handset.

DCA Timeout

DHCP Error (1-5) DHCP Error 1.

DHCP Lease Exp yyy.yyy.yyy.yyy

DHCP NACK error yyy.yyy.yyy.yyy

Description

The handset is retrieving DHCP information from the DHCP server.

The handset has detected a fault for which it cannot recover, possibly due to a failure to acquire any network.

DHCP Error 2.

DHCP Error 3.

DHCP Error 4.

DHCP Error 5. y…y = DHCP server IP address.

DHCP is not responding to renewal attempts (at least one renewal succeeded). y…y = DHCP server IP address.

DHCP server explicitly refused renewal.

Action

None. This is informational only.

Try the download again; it is possible the software was corrupted during download. If the error repeats, check that the download image on the TFTP server is not corrupted.

Verify the License Management value is correct. Replace the software image on the TFTP server with software that is correct for the handset model.

Turn the handset off, then on again. If error persists, contact Polycom


The handset cannot locate a DHCP server. It will try every four seconds until a server is located.

The handset has not received a response from the server for a request to an IP address. It will retry until a server is found.

The server refuses to lease the handset an IP address. It will keep trying.

The server offered the handset a lease that is too short. The minimum lease time is 10 minutes but Polycom

Engineers recommend at least onehour minimum lease time. The handset will stop trying. Reconfigure the server and power cycle the handset.

Failure during WEP Key rotation process (proprietary feature).

The handset failed to renew its DHCP lease, either because the DHCP server is not running, or because the configuration has been changed by the administrator. The handset will attempt to negotiate a new lease, which will either work, or it will change to one of the above DHCP errors (1 through 4).

The DHCP lease currently in use by the handset is no longer valid, which forces the handset to restart. This problem should resolve itself on the restart. If it does not, the problem is in the DHCP server.

PN: 1725-36038-001_B.doc 91


Message

DO NOT POWER

OFF

Duplicate IP

Erase Failed

Erasing Memory

Files Too Big

Description

DL Not On Sector Handset software download files are incorrect or corrupted.

Handset has determined that a download should occur and is erasing the current software from memory.

Flash Config Error Handset internal configuration is

Initializing …

Initializing SIP

Internal Err. # #

Multiple GW Res

The handset is in a critical section of the software update.

The handset has detected another device with its same IP address.

Download process failed to erase the memory in the handset.

Handset software download files are incorrect or corrupted. corrupt.

More than one SpectraLink 8000 SVP

Server has responded.

Action



Maintenance

.

None. Do not remove the Battery Pack or attempt to power off the phone while this is displayed. Doing so may require the handset inoperable.

If using DHCP, check that the DHCP server is properly configured to avoid duplicate addresses.

If using Static IP, check that the handset was assigned a unique address.

Operation will retry but may eventually report the error "int. error: 0F" Power cycle the handset.

None. When the progress bar fills the display line the erase operation is complete.

Do not turn the handset off during this operation.



Maintenance

.

Perform "Restore Defaults" operation via administrator menus (or re-program with Configuration Cradle).

None. This is informational only. The handset is performing power-on initialization.

The handset is performing a power-on initialization of the SIP application.

The phone is initializing its data structures and attempting to access the SIP TFTP server and download the

SIP configuration files.

The handset has detected a fault from which it cannot recover.

None. This is informational only.

Record the error code so it can be reported.

Turn the handset off then on again.

If error persists, try registering a different handset to this telephone port.

If error still persists, contact Polycom


Caused by two or more handsets sharing the same IP address. Assign unique IP addresses to each handset.

92 PN: 1725-36038-001_B.doc

Troubleshooting

Message

Multiple SVP Reg yyy.yyy.yyy.yyy

Must Upgrade

SW!

Description

y…y = SVP IP address

Handset received responses from multiple SVP Servers; displays IP address of one responding SVP

Server.

Handset software is incompatible with hardware.

Action

This can happen if the handset has been reconfigured to use a different

SVP server and then powered on before the previous server has had time to determine that the handset is no longer connected to it. The problem should go away after about 30 seconds.



Maintenance

.

Try the call again later. Net Busy xxxxxxxxxxxx

No DHCP Server

No ESSID

No Func Code

No Host IP

No IP Address x…x = AP MAC address.

Handset cannot obtain sufficient bandwidth to support a call; displays

MAC of failing AP.

Handset is unable to contact the

DHCP server.

Attempted to run Site Survey application without an ESSID set.

Handset software download files are incorrect or corrupted.

The handset is configured for “static

IP” (as opposed to “use DHCP”) and no valid host IP address (the handset’s

IP address) has been entered.

Invalid IP.

Check that DNCP is operational and connected to WLAN or use Static IP configuration in the handset.

Let handset come completely up.

Statically configure an ESSID in the

Admin menu.

Reconfigure the handset to gain access to the WLAN and download new code.

Enter a valid IP address in the configuration settings or change to “use

DHCP.”

No SIP DHCP

No Net Access

DHCP is configured but no valid SIP option 43 was found.

Cannot authenticate / associate with

AP.

Check the IP address of the handset and reconfigure if required.

Check DHCP configuration for option 43 and reconfigure if required.

Verify the AP configuration.

Verify that all the WEP settings in the handset match those in the APs.

No Net Found

No APs

Handset cannot find any APs

This indicates any of the following:

No radio link.

No ESSID: Auto-learn not supported

(or) incorrect ESSID.

AP does not support appropriate data rates.

Out of range.

Verify that the AP is turned on.

Verify the ESSID of the wireless LAN and enter or Autolearn it again if required.

Check the AP configuration against

Configuration Guide for AP.

Try getting closer to an AP. Check to see if other handsets are working within the same range of an AP. If so, check the ESSID of this handset.

PN: 1725-36038-001_B.doc 93


Message

No Net Found xxxxxxxxxxxx yy

Description

Incorrect Security settings. x…x = AP MAC address. yy = AP signal strength.

Handset cannot find a suitable AP; displays MAC and signal strength of

“best” non-suitable AP found.

Action

Verify that all the Security settings in the handset match those in the APs.

Check AP and handset network settings such as ESSID, Security, Reg domain and Tx power.

Ensure APs are configured per


.

Try Site Survey mode to determine a more specific cause.

Verify that proxy server IP address and port are properly configured.

No PBX Response The handset has exceeded its retransmission limit with no ACK response from proxy server.

No Reg Domain Regulatory Domain Not Set.

No SIP TFTP IP

No SIP user file

No SVP IP

No SVP Response yyy.yyy.yyy.yyy

The phone is attempting to download a

SIP configuration file from the SIP

TFTP server. A file must be available for the username that was entered either in the admin menus or as requested at power-on.

The handset is configured for “Static

IP” (as opposed to “use DHCP”), and no valid SpectraLink 8000 SVP Server address has been entered. y…y = SVP Server IP address.

Handset has lost contact with the SVP

Server.

No SVP Server

No SVP Server

No DNS Entry

No IP address has been entered for the SIP TFTP server.

Handset can’t locate SpectraLink 8000

SVP Server.

SpectraLink 8000 SVP Server is not working.

No LAN connection at the SpectraLink

8000 SVP Server.

Handset unable to perform DNS lookup for SVP Server, server had no entry for SVP Server.

Configure the Regulatory Domain of the handset.

In static IP mode the SIP TFTP server address must be entered in the administrative menus.

Ensure a SIP configuration file is available on the SIP TFTP server and is named as specified (sip_username.cfg).

Enter a valid SpectraLink 8000 SVP

Server IP address in the configuration setting or change to “use DHCP.”

This may be caused by bad radio reception or a problem with the

SpectraLink 8000 SVP Server. The handset will keep trying to fix the problem for 20 seconds, and the message may clear by itself. If it does not, the handset will restart. Report this problem to the system administrator if it keeps happening.

IP address configuration of SpectraLink

8000 SVP Server is wrong or missing.

Check error status screen on

SpectraLink 8000 SVP Server.

Verify SpectraLink 8000 SVP Server connection to LAN.

The network administrator must verify that a proper IP address has been entered for the SVP Server DHCP option.

94 PN: 1725-36038-001_B.doc

Troubleshooting

Message

No SVP Server

No DNS IP

No SW Found

Not Installed!

Description

Handset unable to perform DNS lookup for SVP Server, no IP address for DNS server.

A required software component has not been identified.

A required software component is missing.

Action

The network administrator must verify proper DHCP server operation.

Check that the handset license type has a corresponding entry in the slnk_cfg.cfg file.

Check that the pd11sid.bin and pi110000.bin entries exist in under this license type in the slnk.cfg.cfg file.

Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Polycom Technical

Support.

Hang up the near end.

Press END or wait until bandwidth is available.

Press END

Registering

The far end of a call has hung up.

Press END to quit The handset is waiting to acquire bandwidth required for voice communication.

The handset has completed initialization of the SIP application and is attempting to register lines to the

SIP proxy servers.

RTP Open Failed The handset attempted to open an

RTP port for audio but was

Select License

Server Busy

SIP Login

Skt Open Fail unsuccessful.

The correct protocol has not been selected from the license set.

If registrations are failing, the phone can stay in this state for a considerable length of time. After the phone leaves this state, press the LINE key to view what lines have failed to register.

Ensure usernames and passwords have been entered in administrative menus for registrations that have failed and that proxy information is correct in the SIP configuration files.

Verify that SpectraLink 8000 SVP

Server capacity has not been exceeded.

Using the Admin menu, select one license from the set to allow the phone to download the appropriate software.

None, the handset will automatically retry the download every few seconds.

Handset is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads.

Prompt for login information – username and password.

Socket open fail. Occurs when the handset attempts to open a connection to the proxy server but fails.

At power-on initialization, no username was detected in the admin menu items for SIP registrations. Enter a valid username and password for an existing

SIP configuration file.

Verify that SpectraLink 8000 SVP

Server capacity has not been exceeded.

PN: 1725-36038-001_B.doc 95


Message

Service Rej.

Storing Config

SVP Service Rej.

System Busy yyy.yyy.yyy.yyy

System Locked

(with Busy Tone)

TFTP

ERROR(x):yy

Description

The SpectraLink 8000 SVP Server has rejected a request from the handset.

Handset is storing changes to handset configuration.

The SpectraLink 8000 SVP Server has rejected a request from the handset. y…y = SVP Server IP Address.

SVP Server has reached call capacity.

SpectraLink 8000 SVP Server is locked.

A failure has occurred during a TFTP software download. (x) = The file number which was being downloaded; yy is an error code describing the particular failure. Possible error codes are:

01 = TFTP server did not find the requested file.

02 = Access violation (reported from

TFTP server).

07 = TFTP server reported "No such user" error.

Action

The handset will restart and attempt to re-register with the SpectraLink 8000

SVP Server, which should fix the problem. Report to your administrator if it keeps happening.

None. Informational only. The handset may display this briefly following a configuration change or software download.

The handset will restart and attempt to re-register with the SVP Server, which should fix the problem. Report to your administrator if it keeps happening.

All call paths are in use, try the call again in a few minutes.

Try call again later, system has been locked for maintenance.

Error code 01, 02, 07, or 16 - check the

TFTP server configuration.

Error code 81, the handset will attempt to download the file again.

For other messages, power off the handset, then turn it on again to retry the download. If the error repeats, note it and contact Polycom Customer

Support.

Too Many Errors The handset continues to reset and cannot be recovered.

Unknown xx:yy:zz

Fatal error. Return handset to Polycom.

A phrase is missing from the phintl file. Download new software from the


Maintenance

.

Unsupported

Codec

Updating …

16 = No TFTP server address.

81 = File put into memory did not CRC.

FF = Timeout error. TFTP server did not respond within a specified period of time.

The proxy server has requested using a codec not supported by the handset.

The handset is internally updating its software images.

Check proxy server configuration for supported codecs and reconfigure if necessary.

None. The handset may do this briefly after a download. This is informational only.

96 PN: 1725-36038-001_B.doc

Troubleshooting

Message Description

Updating Code… Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded.

This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

Wait for bandwidth The phone is waiting for bandwidth sufficient for voice communication.

Action

None. When the progress bar fills the display line the update operation is complete on that file.

Do not turn the handset off during this operation.

Waiting… Handset has attempted some operation several times and failed.

Wrong Code Type The software loaded into the handset is incorrect for this model phone.

No action required. You will have the option of pressing END to abort the phone call.

None. The handset is waiting for a specified period of time before attempting that operation again.

Replace the software image on the

TFTP server with software that is correct for the handset model.

PN: 1725-36038-001_B.doc 97

Appendix A: Regulatory Domains

This table details the specifications for regulatory domain settings.

Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs.

Domain

Identifier

01

02

03

04

05

802.11 Mode Band Channels

g only b & b/g mixed a

2.4000 – 2.4745 GHz 1 – 11

5.1500 – 5.2500 GHz 36 – 48

5.2500 – 5.3500 GHz 52 – 64

5.4700 – 5.7250 GHz 100 – 140

5.7250 – 5.8250 GHz 149 – 161 g only b & b/g mixed a

2.4000 – 2.4845 GHz 1 – 13

5.1500 – 5.2500 GHz 36 – 48

5.2500 – 5.3500 GHz 52 – 64


2412.0 – 2472.0 GHz 1 – 13

5.1500 – 5.2500 GHz 36 – 48


2.4000 – 2.4835 GHz 1 – 13

5.1500 – 5.2500 GHz 36 – 48


2.4000 – 2.4845 GHz 1 – 11

5.1500 – 5.2500 GHz 36 – 48

5.2500 – 5.3500 GHz 52 – 64

5.4700 – 5.6500 GHz 100 – 124

5.7250 – 5.8250 GHz 149 – 161 n/a

No

Yes

Yes

No n/a

No

Yes

Yes

No

DFS

Required?

Max. Power Limit

(peak power)

Countries

100mW (+20dBm)

50mW (+17dBm)

US

Canada

Mexico

Brazil

100mW (+20dBm) n/a

No

Yes

Yes

100mW (+20dBm)

Europe

Australia

New Zealand

Japan n/a

No

Yes

100mW (+20dBm)

Singapore n/a

No

Yes

100mW (+20dBm)

Korea

100mW (+20dBm)

PN: 1725-36038-001_B.doc 99


Domain

Identifier

06

802.11 Mode

07

Band Channels

g only b & b/g mixed a

2.4000 – 2.4745 GHz 1 – 11

5.2500 – 5.3500 GHz 52 – 64

5.4700 – 5.7250 GHz 100 – 140


2.4000 – 2.4845 GHz 1 – 13

5.1500 – 5.2500 GHz 36 – 48

5.2500 – 5.3500 GHz 52 – 64

5.4700 – 5.7250 GHz 100 – 140

5.7250 – 5.8250 GHz 149 – 161

DFS

Required?

Max. Power Limit

(peak power)

Countries

Taiwan n/a

Yes

Yes

No n/a

No

Yes

Yes

No

100mW (+20dBm)

100mW (+20dBm)

50mW (+17dBm)

100mW (+20dBm)

Hong Kong

100 PN: 1725-36038-001_B.doc

Index

A

Access point

Coverage ...........................................................75

Coverage test ....................................................83

Access point, description.....................................13

C

Capacity .................................................................87

Checking code .......................................................85

Customer Support Hotline ....................................4

D

Download messages

Failure or Recover............................................86

Normal...............................................................85

E

Erasing memory....................................................85

Ethernet Switch, description ...............................14

H

Hotline......................................................................4

N

NetLink SVP Server..............................................13

O

OAI

OAI Gateway....................................................29

OAI On/Off ......................................................29

OAI Server IP..............................................29, 32

Obstructions ..........................................................88

Out of range...........................................................87

R

Regulatory Domain ..............................................34

Restore Defaults....................................................37

S

Site Certification....................................................83

SpectraLink Voice Priority (SVP)

Description..........................................................9

Status messages.....................................................89

T

Transmission obstructions...................................88

U

Updating code.......................................................85

W

Wireless Telephone

Configuration problems..................................88

Description........................................................13

Problems with...................................................87

Status messages................................................89

PN: 1725-36038-001_B.doc 101

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