User Guide

Gateway 820/823 LTO Autoloader

Contents

1

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2

Quick Start

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Operator’s Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3

Setting Up the Autoloader

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Checking the installation environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the autoloader into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preparing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the support rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing the cabinet mount brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Securing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing the data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Loading and unloading a cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Updating the cartridge inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4

Operating the Autoloader

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Operator’s Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

LCD (liquid crystal display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Inventory status characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Operating modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Random mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Sequential mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Autoloader operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitoring the autoloader operation and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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Performing autoloader and tape drive operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Resetting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Shipping the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5

Troubleshooting and Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Performing a system test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Error and event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Log level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Log entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

A Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Size and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SCSI interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SCSI ID settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SCSI cable requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SCSI terminator requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Tape drive performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Autoloader self-test times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Initial element status time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Move complete time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

AC power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Acoustic noise limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Shock and vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

B Regulatory Compliance and Legal Information

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Index

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Chapter 1

Introduction

■

Autoloader features

■

Autoloader accessories

1

2

Features

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■

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A carousel that positions the specified cartridge slot in front of the tape drive. A robotic cartridge loader moves the cartridges between the cartridge slots and the tape drive.

Storage for as many as eight data cartridges. Cartridges are stored in cartridge slots mounted on the carousel. One of these cartridge slots can contain a cleaning cartridge.

A cartridge access door for importing or exporting a single cartridge from the autoloader.

A LCD that lets you monitor autoloader operations, select configuration options, and control the cartridge loader and carousel from the front panel.

Independent SCSI controllers for the autoloader and tape drive. Each controller supports independent sets of SCSI messages and commands. The autoloader and the tape drive use a wide, low-voltage differential (LVD) SCSI interface.

Compatibility with single-ended SCSI cables.

Physical Characteristics and Features

Drive technology

Total drives

Maximum storage cartridges

Cartridge access door

LCD size and type

LCD user interface

Maximum capacity (compressed capacity assumes a theoretical maximum 2:1 compression ratio)

Maximum sustained data transfer rate MB/sec

Maximum SCSI bus connections

SCSI connector type

820: LTO Ultrium 1

823: LTO Ultrium 3

1

8

1

Two-line with 16 characters per line, ASCII

Four-button keypad

820: 1.6 TB/800 GB (compressed/native)

823: 6.4 TB/3.2 TB (compressed/native)

820: 32/16 (compressed/native)

823: 136/68 (compressed/native)

1

68-pin high-density connector (HDCI)

Parallel SCSI Communication Interface

Low-voltage differential (LVD) + SE Yes

Maximum SCSI bus connections 1 www.gateway.com

Accessories

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The autoloader comes with:

■

■

■

■

Power cord

One wide SCSI-3 (HDCI-HDCI) cable

One wide SCSI-3 (VHDCI-HDCI) cable

820: One LTO-1 100/200 GB tape cartridge

823: One LTO-3 400/800 GB tape cartridge

One LTO cleaning cartridge

One LVD wide SCSI terminator (included in some configurations).

Server Companion CD. The CD contains autoloader documentation and diagnostic software for the tape drive and autoloader, including firmware upgrade capability. See the online documentation on the CD for details about installation and operation of the software.

Optional accessories

■

■

■

Cabinet mount kit — The cabinet (rack) mount kit includes all the necessary hardware to mount the autoloader in a standard 19-inch EIA 310-D cabinet. The autoloader occupies two rack units (2U).

LTO-1 100/200 GB tape cartridges

LTO-3 400/800 GB tape cartridges www.gateway.com

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4

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Chapter 2

Quick Start

■

Safety precautions

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Components and connectors

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Starting the autoloader

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Using the Operator’s Panel

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Installing cartridges

5

6

Warnings

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Read all safety and operating instructions before you use the autoloader and retain the instructions for future reference. This autoloader has been engineered and manufactured to assure your personal safety. Incorrect use can result in electrical shock or fire hazards.

In order not to defeat the safeguards, observe the following basic rules for installation, use, and servicing.

■

■

Heed all warnings on the autoloader and in the operating instructions.

Follow all operating instructions.

Place the autoloader on a firm, level surface free from vibration, and do not place anything on top of the autoloader.

Make sure that the autoloader is positioned so it has correct ventilation.

Keep the autoloader away from heat sources such as radiators, heat registers, furnaces, or other heat-producing appliances.

Use only the type of power source described in this guide or marked on the autoloader.

Do not rest objects on the power cord and avoid placing the power cord near high traffic areas. Hold the power cord by the plug when removing it from an AC outlet.

Pulling the cord can damage the internal wires.

To completely disconnect the power, remove the power cord and the SCSI cable from their connections on the back of the autoloader.

Do not insert objects in the openings on the case.

Do not let liquid spill in or on the autoloader.

Do not attempt to service this autoloader except as directed in this guide. All other servicing should be referred to qualified service personnel. For information on servicing, contact Gateway Customer Care at support.gateway.com

or at

877-485-1464.

Do not use oil, solvents, gasoline, paint thinners, or insecticides on the autoloader.

Do not expose the autoloader to temperatures higher than 140°F (60°C) or lower than

-40°F (-40°C).

Keep the autoloader away from direct sunlight, strong magnetic fields, excessive dust, humidity, and electronic or electrical equipment which generate electrical noise.

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Front

Cartridge access port Status LEDs

LCD

Keypad

Power switch

■

■

■

■

■

Cartridge access port —Insert or remove cartridges through this port.

Status LEDs — Provide information about various system functions. See

“Status LEDs” on page 28

for more information.

LCD — Displays two lines of text with 16 characters per line. The LCD displays actions,

status information, menu items, and error messages, based on the operating mode.

See

“Operator’s Panel” on page 13 for more information.

Keypad — Press these buttons to perform various tasks in interaction mode. See

“Operator’s Panel” on page 13

for more information.

Power switch — Turns the autoloader and the enclosed tape drive off and on. The

switch is recessed into the front panel to prevent the autoloader from being accidentally turned off during operation. www.gateway.com

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Back

SCSI connectors Fan Power connector

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■

■

SCSI connectors — Two wide SCSI connectors connect the autoloader and tape drive

to a single SCSI bus. You can use either of the following:

■

■

A shielded, high-density, wide (68-pin) SCSI cable (For more information, see

“SCSI interface” on page 49 .)

An LVD or multi-node terminator.

The wide SCSI configuration lets you attach as many as 16 devices (including one or more initiators) to a single SCSI bus.

Fan — The system fan provides cooling for the autoloader and the tape drive.

Power connector — The power connector provides AC power and chassis grounding

to the autoloader and the tape drive.

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Interior

Caution

Internal components are not serviceable except by a qualified service technician.

Cartridge loader Tape drive Carousel

Cartridge slots

■

■

Cartridge loader — The cartridge loader moves cartridges between the cartridge slots

and the tape drive. When a cartridge slot is positioned in front of the tape drive, the loader grips the sides of the cartridge and slides it between the slot and tape drive.

Then the loader releases the cartridge and pushes it firmly into the drive or slot.

Tape drive — The 820 autoloader contains one tape drive. The tape drive has a

maximum data transfer rate of 32 MB (compressed) per second and can store up to

200 GB of compressed information on a single data cartridge (assuming an average compression ratio of 2:1).

The 823 autoloader contains one tape drive. The tape drive has a maximum data transfer rate of 136 MB (compressed) per second and can store up to 800 GB of compressed information on a single LTO-3 cartridge (assuming an average compression ratio of 2:1) www.gateway.com

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■

Cartridge slots and carousel — The carousel stores as many as eight data cartridges.

The carousel consists of a drive chain, guides, and gears that move the cartridges into position in front of the tape drive and make sure that the cartridge is correctly aligned.

You can use one cartridge slot to hold a cleaning cartridge.

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Starting the autoloader

To start the autoloader:

1

Connect one end of the SCSI cable to one of the SCSI connectors on the back of the autoloader. For more information about the SCSI interface, see

“SCSI interface” on page 49

.

SCSI connectors Power connector

2

Connect the other end of the SCSI cable to the SCSI connector on the SCSI host bus adapter or to the previous device on the SCSI bus.

3

If this is the last device in the SCSI chain, connect the SCSI terminator to the remaining SCSI connector on the back of the autoloader.

SCSI ID Default Settings

Autoloader

Tape drive

5

6

To change the SCSI ID settings, see

“Changing the SCSI ID settings” on page 49

.

4

Attach the power cord to the autoloader, then attach the other end to an AC outlet.

For more information about the power cord, see “Power specifications” on page 54

.

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5

Use the eraser end of a pencil, or something similar, to press the left side of the power switch. The autoloader turns on.

12

Important

The power switch lets you turn the autoloader and the enclosed tape drive on or off. The power switch is recessed into the front panel to prevent the autoloader from being accidentally turned off during operation.

When you turn on or reset the autoloader, it runs an initialization routine. During initialization, the Operator’s Panel displays progress information. After initialization, the autoloader displays the mount status for the current drive and displays SEQ to indicate that the sequential mode is ON.

In addition, the appropriate inventory status characters appear. For more information, see

“Inventory status characters” on page 31 .

6

Start the host computer system.

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Operator’s Panel

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■

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■

The Operator’s Panel consists of various status LEDs, an LCD, and keypad buttons.

The following keypad buttons are used to navigate the menu options:

CANCEL button [X] — Cancel an action and return to the last menu item.

PREVIOUS button [-] — Navigate through menu items.

NEXT button [+] — Navigate through menu items.

ENTER button — Go to a sub-menu or force a robotic action.

For more information about the Operator’s Panel, see

“Operator’s Panel” on page 28 . For

more information about the menu options, see

“Menu options” on page 30

.

Clean Drive LED

Ready/activity LED

Media attention LED

Error LED

LCD

---

Cancel

Previous

Next

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13

Installing the data cartridges

Before you use the autoloader, you must install the data cartridges. For more information on data cartridges, see

“Data cartridges” on page 25

.

Caution

The 820 tape drive only operates with LTO-1 Ultrium tape data cartridges. The cartridges are available in 100/200 GB size.

Attempting to use other types of cartridges may damage the tape drive.

The 823 tape drive will read LTO-1, LTO-2, and LTO-3 Ultrium tape data cartridges. The 823 tape drive will only write to LTO-2 and LTO-3

Ultrium tape data cartridges. Attempting to use other types of cartridges may damage the tape drive.

To install the data cartridges:

1

Press any button on the Operator’s Panel to change to interaction mode.

2

Select the

Commands

menu, then press E

NTER

.

3

Select

Import

, then press E

NTER

.

4

Enter the number of the cartridge slot, then press E

NTER

.

5

Insert the cartridge in the cartridge access port. The cartridge is now placed in the selected slot.

6

Repeat Steps 4 and 5 until all cartridges have been installed.

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Chapter 3

Setting Up the Autoloader

■

Installing the autoloader in a cabinet

(rack)

■

Connecting the cables

■

Installing the data cartridges

■

Loading and unloading a cartridge

■

Updating the cartridge inventory

15

Choosing a location

Choose a location that meets the following criteria:

■ Select a location that is flat, sturdy, level, and close to the host server. Do not place the autoloader on the floor or other carpeted surfaces.

Caution

Do not place the autoloader on its side or upside down, or stack items that weigh more than 33 lbs. (15 kg) on top of the autoloader.

■

■

■

Cabinet (rack) requirements — EIA 310-D standard 19-inch cabinet with 2U of clearance

Room temperature — 50 to 95ºF (10 to 35ºC)

Power source — AC power voltage: 100-127 VAC; 200-240 VAC line frequency: 50-60

Hz

Important

Locate the AC outlet on the back of the autoloader. The power cord is the autoloader's main AC disconnect device and must be easily accessible at all times.

■ Air quality — Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, printers, and smoke-filled rooms.

Caution

Excessive dust and debris can damage tapes and tape drives.

■

■

Humidity — 20 to 80% RH non-condensing

Clearance — Back: minimum of 6 inches (15.4 cm). Front: minimum of 12 inches

(30.8 cm). Sides: minimum of 2 inches (5.08 cm).

Important

Save all the original packing materials, including the accessory box, in case you need to ship or move the autoloader at a later time.

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Checking the installation environment

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■

■

After choosing a location for the autoloader, consider the following:

■

■

The maximum recommended ambient temperature for the autoloader is +50°F to

+104°F (+10°C to +40°C). Install the autoloader in an environment compatible with this temperature.

Make sure that the fan opening at the back of the autoloader and the vent openings in the front are free of cables and other obstructions.

Make sure that the supply circuit is suitable for all equipment loads in the cabinet.

Make sure that the outlet or power strip is correctly grounded.

Make sure that the installation environment is free of conditions that could cause electrostatic discharge (ESD). If possible, use an antistatic mat and grounded static protection wristband during installation. If a mat and wristband are not available, touch a known grounded surface, such as a computer’s metal chassis.

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17

Installing the autoloader into a cabinet

The autoloader can be installed into an EIA 310-D standard 19-inch cabinet (rack).

Requirements

To install the autoloader into a cabinet, you need:

■

■

■

#2 Phillips screwdriver

TORX T-10 screwdriver

The included cabinet mount kit — Make sure that the cabinet mount kit contains the following items:

■

■

■

■

Two support rails

Two cabinet mount brackets

Ten screws

Ten clip nuts

18

Support rails

Cabinet mount brackets

Screw

Clip nut www.gateway.com

Preparing the autoloader

Warning

Before performing any installation or maintenance procedures, make sure that the autoloader is turned off and that the power cord is unplugged from the autoloader and the AC outlet.

To prepare the autoloader for installation:

1

Use the eraser end of a pencil, or a similar object, to press the right side of the recessed power switch on the front of the autoloader. This turns off the autoloader.

Important

To avoid disrupting communication between the host computer and other devices on the SCSI bus, make sure that there is no SCSI activity on the bus before you turn off the autoloader.

2

Remove the power cord and any SCSI cables or terminators attached to the autoloader.

Note the configuration of the cables and terminator. You will reinstall them after installing the autoloader in the cabinet.

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Installing the support rails

To install the support rails in the cabinet:

1

Remove the two support rails from the kit and note how they will be positioned in the cabinet. When the rails are installed, the shelf flanges will face inward to support the autoloader.

2

From the front of the cabinet, position one of the rails on the appropriate side. Slide the rail pieces apart to match the depth of your cabinet. Position the front flange so it is on the outside of the strip of mounting holes in the cabinet.

3

Using a #2 Phillips screwdriver, attach the rail to the cabinet with four of the screws from the kit. If your cabinet has square mounting holes, or the holes are larger than the screws provided in the kit, use the clip-nuts to secure the screws.

Clip nut

Front flange

Front flange

20

4

Repeat Steps 2 and 3 for the second rail.

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Installing the cabinet mount brackets

To install the cabinet mount brackets on the autoloader:

1

Remove the cabinet mount brackets from the cabinet mount kit.

2

From the front of the cabinet, slide the autoloader partially onto the shelf flanges between the support rails you just installed.

3

Holding one of the cabinet mount brackets against one side of the autoloader, line up the two holes in the bracket with the two screw holes on the side of the autoloader.

The flange on the bracket should be toward the front of the autoloader, facing outward.

4

Slide the autoloader into the cabinet until the bracket contacts the cabinet’s mounting holes.

5

Determine whether the screw hole on the bracket flange lines up with a mounting hole in the cabinet. If it does, you will mount the bracket on that side of the autoloader. If not, you will mount it on the other side of the autoloader.

6

Remove the autoloader from the shelf and place it on the work surface.

7

Using a TORX T-10 screwdriver, remove the two screws on each side of the autoloader.

8

Position the brackets on each side of the autoloader. Secure each bracket by replacing the original screws.

Flange

Cabinet mount bracket

PO

W

ER

M

EN

U

-

+

SE

LE

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21

Securing the autoloader

To secure the autoloader to the cabinet:

1

From the front of the cabinet, position the autoloader on the shelf flanges between the support rails. Slide the autoloader toward the back of the cabinet until the brackets contact the cabinet’s mounting holes. Make sure that the tabs on the back of each shelf flange are fully engaged in the slots at the back of the autoloader.

2

Place one screw from the cabinet mounting kit into the hole in the front of each bracket. If your cabinet has square mounting holes, or the holes are larger than the screws provided in the kit, use the clip-nuts to secure the screws. Use a #2 Phillips screwdriver to tighten the screws.

PO

W

ER

M

EN

U

-

+

SE

C T

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Connecting the cables

To connect the cables to the autoloader:

1

Choose the appropriate SCSI cable to use (two SCSI cables are supplied with your autoloader).

■

If you are connecting the autoloader to a device that uses a 68-pin HDC connector, use the cable that has HDC connectors on both ends.

- OR -

■

If you are connecting the autoloader to a device that uses a high-density VHDC connector, use the cable that has the VHDC connector on one end and the HDC connector on the other.

2

Make sure that the autoloader is turned off (press the right side of the power switch).

3

Connect one end of the SCSI cable to one of the SCSI connectors on the back of the autoloader. For more information about the SCSI interface, see

“SCSI interface” on page 49

.

4

Connect the other end of the SCSI cable to the SCSI connector on the SCSI host bus adapter or on the previous device of the SCSI bus.

5

If this is the last device in the SCSI chain, connect the SCSI terminator to the remaining SCSI connector on the back of the autoloader.

6

Connect one end of the power cord to the AC outlet on the back of the autoloader.

Important

SCSI connectors Fan AC outlet

The power cord that comes with the autoloader is a 120 VAC, three-conductor power cord for use in the United States and Canada.

7

Connect the other end of the power cord to the AC outlet.

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23

8

Turn on the autoloader (press the left side of the power switch).

9

Turn on the host computer system.

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Data cartridges

Installing the data cartridges

Caution

The 820 tape drive only operates with LTO-1 Ultrium tape data cartridges. The cartridges are available in 100/200 GB size.

Attempting to use other types of cartridges may damage the tape drive.

The 823 tape drive will read LTO-1, LTO-2, and LTO-3 Ultrium tape data cartridges. The 823 tape drive will only write to LTO-2 and LTO-3

Ultrium tape data cartridges. Attempting to use other types of cartridges may damage the tape drive.

Caution

Never insert or remove cartridges from the cartridge slot unless

READY/ACTIVITY is lit continuously (not flashing).

Important

Do not open the front door of the autoloader unless you must perform interaction mode commands or change media. Clean the drive whenever necessary.

To install the data cartridges:

1

Press any button on the Operator’s Panel to change to interaction mode.

2

Select the

Commands

menu, then press E

NTER

.

3

Select

Import

, then press E

NTER

.

4

Enter the number of the cartridge slot, then press E

NTER

.

5

Insert the cartridge in the cartridge access port. The cartridge is now placed in the selected slot.

6

Repeat steps 4 and 5 until all cartridges have been installed.

The Import command in the Commands menu lets you assign a cartridge to a specific cartridge slot. When you use the Import command, the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open. You can then push the cartridge into the slot through the door. The cartridge loader grasps the cartridge, pulls it into the autoloader, and closes the door.

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25

The Export command lets you specify which cartridge you want to remove. When you use the Export command, the cartridge carousel moves the specified cartridge slot into position in front of the cartridge access port and slides the door open. The cartridge loader then pushes the cartridge far enough out to let you remove it.

Loading and unloading a cartridge

The Load Cartridge command in the Commands menu lets you specify which cartridge you want to load into the tape drive. When you use the Load Cartridge command, the cartridge carousel moves the specified cartridge slot into position in front of the tape drive. The cartridge loader then extracts the cartridge from the cartridge slot and inserts it into the tape drive.

The Unload Cartridge command makes the tape drive unload the cartridge from the tape drive and eject the cartridge. After the cartridge is ejected, the cartridge carousel moves the slot that the cartridge originated in into position in front of the tape drive. The cartridge loader then extracts the cartridge from the tape drive and returns it to the cartridge slot.

Updating the cartridge inventory

After you import or export a data cartridge, you can update the cartridge inventory using the Re-inventory Option command in the Commands menu. The autoloader checks for the presence of a cartridge in each cartridge slot.

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Chapter 4

Operating the Autoloader

■

Operator’s Panel

■

Menu options

■

Inventory status characters

■

Operating modes

■

Autoloader operations

■

Maintenance and shipping

27

Operator’s Panel

The Operator’s Panel consists of:

■

■

■

Status LEDs

LCD

Keypad

Clean Drive LED

Ready/Activity LED

Media attention LED

Error LED

LCD

---

Cancel

Previous

Next

Enter

Status LEDs

The LEDs are updated during power up and reset sequences. When you turn on the autoloader or do a software reset, the autoloader turns on all LEDs as soon as the power-on self-test (POST) allows.

When mechanical initialization starts, all LEDs turn off and the READY/ACTIVITY LED flashes at rate of approximately one second per cycle. When the mechanical initialization is complete, the READY/ACTIVITY LED stops flashing.

If a loader failure occurs, the READY/ACTIVITY LED turns off and the error LED turns on.

The Operator’s Panel also displays an appropriate error code to help identify the failure.

■

■

READY/ACTIVITY (Green LED) — Lights any time the autoloader is turned on and able to function. It flashes whenever there is autoloader or drive activity.

CLEAN DRIVE (Orange LED) — Lights when the drive needs to be cleaned. The LED turns off after the drive is cleaned successfully.

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■

■

MEDIA ATTENTION (Orange LED) — Lights when a cartridge is bad, marginal, or invalid. The LED turns off when all invalid cartridges are removed from the autoloader.

ERROR (Red LED) — Lights when there is an unrecoverable autoloader or drive failure.

A message appears at the same time on the screen. The LED turns off when the error state is resolved. For a list of error codes, see

“Error codes” on page 41

.

LCD (liquid crystal display)

The LCD consists of two lines with 16 characters per line. The LCD displays actions, status information, menu items, and error messages, based on the operation mode.

Keypad

You use the keypad buttons to navigate the various menu options that are available. For more information, see

“Menu options” on page 30

.

Important

The keypad buttons are only available for use in interaction mode.

For more information on operating modes, see “Operating modes” on page 32

.

■

■

■

■

CANCEL button [X] — Cancel an action and return to the last menu item.

PREVIOUS button [-] — Navigate through menu items.

NEXT button [+] — Navigate through menu items.

ENTER button — Go to a sub-menu or force a robotic action.

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29

Menu options

Commands Information Configuration Diagnostic

System test

Import

Export

Cycle count

View event log

Reset

Change SCSI

ID

Code update Load cartridge

Unload cartridge

Clean drive

Product Rev.

Serial numbers

Firmware revisions

Circular mode

Autoload mode

Re-Inventory

Press the E

NTER

button to access the menu options from the Operator’s Panel. Use the

P

REVIOUS

and N

EXT

buttons to navigate through the menu items, then press E

NTER

to select the menu item. Use the C

ANCEL

button to cancel the last action and return to the previous menu item.

For most installations, the default configuration for the autoloader does not need to be changed. However, you can access the Configuration menu from the Operator’s Panel to change the SCSI IDs for the autoloader and the tape drive.

Important

The autoloader and the tape drive must each have unique SCSI IDs.

Make sure that you do not assign duplicate IDs within a bus. For more information on changing SCSI IDs, see

“SCSI ID settings” on page 49

.

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Inventory status characters

The inventory status characters represent the status of each slot within the tape drive. They appear in the second line of text on the LCD as an eight-character string, with four blank spaces on each side.

!

Inventory Status Characters

Character Meaning

1

—

8

–

Slot Full: Indicates that slot contains a cartridge.

Slot Empty: Indicates the slot does not contain a cartridge.

1 / J The slot number alternating with the block (J) character indicates that the cartridge is loaded in the drive or the cartridge is being loaded, unloaded, imported, or exported.

(Exclamation point and the Media Attention LED is on) The cartridge in that slot is faulty. An invalid cartridge is identified the same way.

If a drive does not contain any cartridges, the following appears on the LCD. In this example, there is no cartridge in slot 6.

If the autoloader detects that a cartridge is loaded when you turn it on, the following appears on the LCD. In this example, there is no cartridge in slot 6. If the cartridge in the drive came from slot 8, the 8 would be alternating with the block character.

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31

Operating modes

The system driven mode is the normal mode of operation. In this mode, the Operator’s

Panel displays the status associated with the actions that were caused from commands issued through the drive's SCSI interface. Some of these actions, including loading, rewinding, and moving tape, appear.

When an Operator’s Panel button is pressed and released, the Operator’s Panel changes to interaction mode. In interaction mode, you can change settings for the autoloader.

Interaction mode continues for three minutes after you stop pressing buttons, or the requested robotic action stops. The Operator’s Panel returns to system driven mode automatically.

The system driven mode has two operating modes — Random and Sequential. The operating mode used depends on whether automation software is controlling cartridges in the autoloader. Initially, the autoloader assumes you are not using automation software to control cartridge or drive activity. This is called sequential mode. If the autoloader detects that automation software is controlling tape drive activity, it switches to random mode automatically.

Important

“SEQ” appears on the LCD when the autoloader is in Sequential

Mode. No message appears during Random mode.

The following sections provide more information about sequential and random modes.

Random mode

Random mode is the normal operating mode when a backup program is used. In random mode, the autoloader loads a cartridge into the drive when it receives the appropriate commands from the program. To use this mode, your backup program must support autoloaders. This support often requires an autoloader/library program module to be installed.

Sequential mode

Sequential mode is used when autoloader software is not available. In sequential mode, the autoloader loads and unloads tapes automatically. You specify which tape you want to be loaded first by using the autoloader Operator's Panel controls. (For more information on loading cartridges, see

“Loading and unloading a cartridge” on page 26

.)

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When the first cartridge is full or unloaded, the autoloader removes the cartridge from the drive automatically, returns it to its original slot, and loads another cartridge into the next higher numbered slot that is available. For additional control over loading cartridges in sequential mode, you can set

Circular

and

Autoload

options from the autoloader’s front panel.

Circular mode

This option is accessed from the Configuration menu. When circular mode is enabled, the autoloader reloads the original first cartridge in the sequence after it cycles through all available cartridges. If circular mode is disabled, the autoloader stops loading cartridges after the last cartridge has been unloaded and waits until you load another cartridge manually.

Caution

Use caution with circular mode because it can overwrite data on previously written cartridges.

Autoload mode

This option is accessed from the Configuration menu. When autoload mode is enabled, the autoloader automatically loads the cartridge from the lowest numbered full slot into the tape drive when you turn the autoloader on. It then follows standard sequential operation.

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Autoloader operations

■

■

After you install and configure the autoloader and install your program on the host computer, the autoloader performs most operations automatically. Operator intervention includes the following activities:

Monitoring autoloader operation and status

Performing autoloader and tape drive operations

Monitoring the autoloader operation and status

During normal operation, the Status screen appears on the LCD. You can use this screen to monitor autoloader activities. By default, the Status screen displays the current operating status of the autoloader and tape drive.

To set the Operator’s Panel to interaction mode, press any key. This mode lets you use the keypad to display options for issuing commands to the autoloader, viewing information screens, and configuring the autoloader.

Performing autoloader and tape drive operations

The Commands menu provides options for importing and exporting cartridges, loading and unloading a cartridge from the tape drive, cleaning the tape drive, and updating the cartridge inventory. For more information on data cartridges, see

“Data cartridges” on page 25 .

Resetting the autoloader

A reset causes the autoloader to perform its power-on self-test (POST) and check for the presence of data cartridges. You can reset the autoloader in any of the following ways:

■

■

Power-on reset — Turning the autoloader off (or unplugging it), then turning it back on again resets the autoloader and the tape drive.

Operator’s Panel — Select the

Configuration

menu, press E

NTER

, select

Reset

, then press

E

NTER

. For more information on using the Operator’s Panel, see

“Operator’s Panel” on page 13

.

Resetting the tape drive does not eject a cartridge loaded in the drive. If a cartridge is in the tape drive during a reset, make sure that it is safe to overwrite the loaded cartridge before performing a backup. If you perform a backup without checking the loaded cartridge, you may lose important data from a previous backup.

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Maintenance

The autoloader requires no routine maintenance except for cleaning.

Caution

Do not clean or lubricate any of the autoloader’s mechanical assemblies. Lubricating may adversely affect the function of those parts.

Important

The autoloader warranty does not apply to failures of the autoloader when it is repaired by untrained or unauthorized service personnel.

Cleaning the tape drive

The tape drive requires regular cleaning with an LTO tape cleaning cartridge to maintain optimal performance. Following a regular cleaning schedule for your tape drive maximizes the reliability of your drive and the life of your LTO tape data cartridges.

Caution

Do not use cleaning cartridges other than a Gateway-approved LTO cleaning cartridge. Using other types of cleaning cartridges will void your warranty. Carefully follow all instructions and recommendations provided with the cleaning cartridge.

Important

The tape drive can also report its cleaning requirements to the program. Your program may notify you when the tape drive needs cleaning. See your program documentation for more information.

To clean the tape drive, make sure that there is an empty slot available to hold the cleaning cartridge. Select

Clean drive

from the

Commands

menu on the Operator’s Panel. When you use this option, the autoloader imports a cleaning cartridge through the cartridge access port and inserts it into the tape drive. When the cleaning is complete, the tape drive ejects the cleaning cartridge and the autoloader returns it to the cartridge access port for removal.

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35

■

■

You can also store a cleaning cartridge in one of the cartridge slots. You use the

Load

command from the

Commands

menu to move the slot containing the cleaning cartridge into position and load the cartridge into the tape drive. When the cleaning is complete, the tape drive ejects the cleaning cartridge and the autoloader returns it to the slot from which it originated. Although this alternative lets you always have the cleaning cartridge in the autoloader, it has following disadvantages:

You must remember which slot your cleaning cartridge is in.

The autoloader’s data storage capacity is reduced by one cartridge.

Some programs may support automating the cleaning process by reserving a slot for a cleaning cartridge. See your program documentation.

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Shipping the autoloader

If you need to ship the autoloader, use the original shipping carton and packing materials to prevent damage. The shipping carton and packing materials are not intended to be used for shipping items other than the autoloader.

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Chapter 5

Troubleshooting and

Diagnostics

The autoloader includes features to support troubleshooting and diagnostic operations. If an autoloader error occurs, an error message and error code are displayed on the Operator’s Panel.

Additional diagnostic tests and firmware upgrade capability are included in the diagnostic software on the Server Companion CD.

39

Performing a system test

The System Test option cycles the autoloader through the process of loading, calibrating, and unloading all cartridges in the carousel. Running a system test verifies the basic operational soundness of the autoloader and tape drive. The system test continues indefinitely until you press the C

ANCEL

button. All regular backup or restore operations are suspended while a system test is in progress.

To run a system test:

1

From the Main menu, press the N

EXT

[+] or P

REVIOUS

[-] button until Diagnostics appears on the top line of the LCD.

2

Press the E

NTER

button. System Test appears.

3

Press the

Enter

button to begin the test. The Test Count displays the number of load-calibrate-unload cycles that have been completed during the test.

4

Press the C

ANCEL

button to end the test.

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Error codes

Overview of Error Codes

Error code hex notation

80 - 8F

90 - 96

A0 - A5

B0 - B7

BA - BF

Robotic control errors

Error code hex notation

80

81

Description

82

83

84

85

86

87

Error belonging to

Robotic control errors

Function errors

Low level axis errors

Electronic hardware errors

Drive errors

No error.

Invalid command error. This error indicates that the Loader received an undefined command or an invalid parameter to a command.

Device status not suitable to execute this command. If the robotics are busy, some commands cannot be executed at the same time. This error will indicate a probable violation.

This is not an error condition, but does result in busy being reported to the host for the requested SCSI command.

Inventory not valid. The cartridge inventory is not valid because of manual changes or previous fatal errors. In this case, the inventory must be updated by appropriate “Set Slot

Status” commands.

Source element not ready. The transport source element is empty.

Destination element not ready. The destination element is already full.

Access door cannot be opened, preventing the removal of tape media.

Timeout. A timeout condition occurred.

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41

Error code hex notation

88

89

8F

Function errors

Error code hex notation

90

91

92

93

94

95

Description

Communications error during loop-back.

Timeout detected by loader on BHC testing.

No error after autoloader recovery.

Description

Mechanical initialization failure. The robotic was not able to get into its safe mechanical initialization position. Manual intervention will be necessary.

Scan failure. Fatal error during cartridge scan, building up inventory.

Preposition failed. Belt positioning error during

“Preposition” command.

Cartridge mount error. Movement of cartridge into drive failed.

Cartridge dismount error. Failure during cartridge removal and transport back to the slot.

Import error. Device was not able to finish import of new cartridge without error.

Export error. Fatal error during cartridge export.

96

Low level axis errors

Error code hex notation

A0

Description

A1

A2

A3

Belt axis error. Error during cartridge carrier movement

(position not found).

Slider axis error. Transport slider unable to reach estimated position.

Gripper position error. Gripper unable to reach position.

Cartridge pick error. Missing cartridge during pick operation of gripper.

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Error code hex notation

A4

Description

A5

Door function error. Slider door in front bezel not in requested position during device operation.

Fan error. Loader processor has detected a fan error.

Electronic hardware errors

Error code hex notation

B4

B5

B6

B7

B0

B1

B2

B3

Drive errors

Error code hex notation

BA

BB

BC

BD

BE

BF

Description

ROM error.

RAM error.

NVRAM error.

CTC error.

UART error.

Display error.

Memory error.

Timeout on loader command.

Description

Drive load timeout.

Drive unload timeout.

Over temperature problem.

No connection to drive.

Generic drive response error.

Drive broken, needs repair.

Error and event log

The autoloader provides an internal error and event log with 64 entries. This log data is helpful for development and service purposes. The error and event log is accessible through the Operator’s Panel and can be viewed entry by entry.

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43

Log level

The error log is available in different levels. This log level is selectable through the

Operator’s Panel, so you can decide whether you want detailed information over a short range of events or rough information over a large range of events.

Code

0

1

2

3

4

Description

Error log is disabled.

Only errors are reported.

Errors and internal robotic message codes are logged. The log gives an overview of the communication between the drive and the robotics.

Errors, commands, and scripts are reported. The scripts describe micro-movements of the robotics such as “move slider to position xx,” “close gripper,” “move belt,” and so on.

There are scripts for load, unload, import, export, and more.

The internal number of the script and script line number are posted to each micro-movement log.

Errors, commands, scripts, and stop on trigger are logged.

The first error which occurs stops the logging by switching to log level 0. This gives the possibility to fix the root cause of an error even if the error recovery is successful and the autoloader runs on.

Log entry

■

■

■

A negative number in the top line shows the current position in the error log.

Every log entry consists of a type identifier and two data bytes. This information is shown on the bottom line of the screen.

Entry: AA BB CC

AA type identifier

BB data type 1

CC data byte 2

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Example of error/event log display

EVENT -6

03 A0 00

■

■

Sequence number -6 indicates the position in the sequence list. Zero (0) is the most recent.

The log shows a belt axis error (type identifier: 03 = error, data byte 1: A0 = belt axis error, data byte 2: 00 is not used).

The following entry modes can be assigned by the type identifier:

Entry modes

Type

01

02

03

04

05

Description

Internal robotic command message which is received by RobCtrl Module. Data byte 1 shows the command, data byte 2 means its first parameter (usually cartridge number).

Internal robotic command message which is received by RobTest Module. Data byte 1 shows the command, data byte 2 means its first parameter (usually cartridge number).

Indicates an error message. Errors are represented by the same codes as described before in this interface specification. Data byte 2 is not used in this mode.

Represents a motion script information. Data byte 1 points to the current script number, data byte 2 points to the last line executed in the script. The provided information is rather extensive and needs to be verified by the developer of the particular script.

Indicates a debug output. This type can be used by a software developer to fix special problems. Data byte 1 and data byte 2 are free for any usage and may depend on the investigated problem. This type will only be used during the development phase.

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Before calling Gateway Customer Care

Before calling Gateway Customer Care, consider using Gateway’s Internet technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer

Care Web site at support.gateway.com

.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Fax on demand support

Gateway’s fee-based software tutorial service

Service description

Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.

Get tutorial assistance for software issues billed by the minute.

Gateway

Customer Care

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

(See

“Before calling Gateway Customer Care” on page 46

before calling.)

Sales, accounting, and warranty

TDD Customer Care (for hearing impaired) is available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

How to reach

800-846-4526 (US)

877-709-2951 (Canada)

800-229-1103 (charged to your credit card)

900-555-4695 (charged to your telephone bill)

877-485-1464 (US)

800-846-3609 (Canada and Puerto Rico)

605-232-2191

(all other countries)

800-846-1778 (TDD)

800-846-2000 (US)

888-888-2037 (Canada)

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Appendix A

Specifications

47

Size and weight

Length: 24.0 inches (60.9 cm)

Width: 16.9 inches (42.9 cm)

Height: 3.3 inches (8.4 cm)

Weight: 19.5 pounds (8.8 kg) without cartridges installed

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SCSI interface

The autoloader has a standard SCSI interface. One SCSI cable and one SCSI terminator are included with the autoloader. Additional cables and terminators can be ordered from

Gateway.

Important

The LVD SCSI interface is compatible with a single-ended SCSI bus.

However, do not attach the autoloader to a non-LVD SCSI controller because this will degrade the performance of the tape drive and the performance of your backups.

Do not attach non-LVD SCSI devices to the same bus cable as your autoloader because this will degrade the performance of the tape drive and the performance of your backups.

Do not connect the tape drive to a disk RAID controller because this is not supported.

If you are installing an adapter, we recommended that you purchase a SCSI LVD controller kit that includes a SCSI cable and SCSI terminator (unless provided with your autoloader).

We strongly recommended that you do not attach the autoloader to the same SCSI bus as your SCSI hard drive(s).

SCSI ID settings

The autoloader contains two SCSI ID settings — one for the autoloader’s SCSI controller and one for the tape drive’s SCSI controller. If there is another device already assigned to these IDs, you need to change the IDs.

SCSI ID Default Settings

Autoloader

Tape drive

5

6

Changing the SCSI ID settings

To change the SCSI ID settings:

1

From the Main menu, press the P

REVIOUS

or N

EXT

button until

Configuration

appears on the LCD.

2

Press E

NTER

to select the

Configuration

menu.

3

Press the P

REVIOUS

or N

EXT

button until

Change SCSI ID

appears on the LCD.

4

Press E

NTER

to select the

Change SCSI ID

option.

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49

5

Press the P

REVIOUS

or N

EXT

button until

Loader

or

Drive

appear on the LCD.

6

Press E

NTER

to select the

Loader

or

Drive

option.

7

Press the P

REVIOUS

or N

EXT

button until the SCSI ID you want appears.

8

Press the E

NTER

button.

Cycle Power for New SCSI ID

appears on the LCD.

9

Turn off the autoloader. Wait a few seconds, then turn the autoloader on again. The selected SCSI ID is now set.

Important

If you change the SCSI ID, you may also need to turn the host server off and on, and reconfigure your backup program before you can use the autoloader. The autoloader and the tape drive must each have unique SCSI IDs. Make sure that you do not assign duplicate IDs within a bus.

SCSI cable requirements

We recommend using 68-pin SCSI cables that conform to SCSI-3 specifications.

Caution

All wide SCSI configurations (single-ended, LVD, and HVD) use the same 68-pin connector. Attaching the autoloader directly to an HVD

SCSI will make the entire bus non-functional and may permanently damage the drive or other SCSI devices on the bus.

Important

To comply with the safety and regulatory agency standards for the autoloader, all SCSI cables you use with the autoloader must be correctly shielded.

SCSI cable length

The maximum allowable cable length for a low-voltage differential SCSI bus, including all internal and external cables, is specified as follows:

■

■

If you have more than two devices on the LVD bus, the maximum allowable length is 39 feet (12 meters).

If you are making a point-to-point connection (target and initiator only), the maximum length is 82 feet (25 meters).

50

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■

Important

The autoloader and the tape drive are independent SCSI devices on the same SCSI bus. As a result, when they are connected to the initiator, there are a minimum of three devices attached to the SCSI bus. Therefore, the maximum allowable cable length is 39 feet

(12 meters).

To determine the cable length of the bus, measure the lengths of all external SCSI cables. Add those lengths together. To that sum, add 26.8 inches (68 centimeters) for the internal SCSI cable length.

SCSI terminator requirements

If the autoloader or the tape drive is the last device on the SCSI bus, you must install an external, wide LVD terminator on the unused SCSI connector. Do not use internal terminators to terminate the autoloader or the tape drive. We recommend using a SCSI-3 type SE/LVD multi-mode terminator.

Important

We recommend using active termination. Testing has shown that older passive termination does not provide rising edge transitions that are fast enough or clean enough at fast SCSI speeds.

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51

Performance specifications

Capacity

The autoloader can accommodate as many as eight LTO tape cartridges. The storage capacity of the autoloader depends on the type of cartridge and the type of data being stored.

Tape drive performance

When installed in the autoloader, the tape drive performs within its specifications. A minimum of an Ultra2 LVD-capable controller that can transfer data at least 80 MB/second is required.

Autoloader self-test times

Each time the autoloader is turned on, it performs a power-on self-test (POST). POST includes a self-test of the control electronics, initialization of the mechanical components, and a cartridge inventory. The POST time is measured from the time the autoloader is turned on until the autoloader indicates Ready status. The maximum time required for

POST is 65 seconds.

The autoloader also performs a self-test when you select

Library Test

from the Operator’s

Panel or in response to a SEND DIAGNOSTICS SCSI command. The maximum time required for this self-test is nine seconds.

If the cartridges are correctly installed, the autoloader is ready for operation after performing either a POST or a self-test. If the autoloader encounters a problem during a

POST or the self-test, it reports an error on the LCD.

Initial element status time

When an initiator sends an INITIALIZE ELEMENT STATUS (IES) command, the autoloader checks each cartridge slot for the presence of a cartridge. The autoloader requires 21 seconds to perform an IES command.

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Move complete time

Move Complete Time is measured from the time the autoloader receives a move command to the time it returns status to the initiator indicating that the move is complete. The average time required for the autoloader to move the cartridge slot into position in front of the tape drive and either insert or remove the cartridge from the tape drive is less than

45 seconds.

Reliability

The mean cycles between failures (MCBF) for the autoloader's robot is 250,000 cycles. This value does not include failures attributable to the tape drive or cartridges.

During one full cycle, the cartridge loader completes the following actions:

1

Picks the cartridge from a cartridge slot.

2

Places the cartridge in the tape drive.

3

Removes the cartridge from the tape drive.

4

Replaces the cartridge in the cartridge slot.

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53

Power specifications

AC power

The autoloader has automatic AC input voltage selection and accepts the input voltages shown in the following table. The autoloader is capable of continuous operation when the AC power experiences intermittent operation, voltage surges, and voltage spikes.

Input voltage

Input voltage

Power consumption:

■

■

■

■

Average while idle

Average while operating

Maximum while operating

Average heat output while operating (based on the AC true power consumption)

100 to 240 V AC ±10%,47 to 63 Hz

100 to 240V AC ±10%, 47 to 63 Hz

■

■

■

■

20 watts

35 watts

70 watts

119.4 BTU/hour

AC power cord

The autoloader comes with a 7-foot (2.1-meter), three-conductor, 18 AWG power cord for

120 volt use in the United States and Canada. The power cord has a molded NEMA 5-15P connector on one end and a molded IEC 320/EN 60320 connector on the other end. The power cord is UL Listed and CSA Certified.

United States and Canada — 120 VAC power cord

■ The power cord must have a molded NEMA 6-15P attachment plug on one end.

■

■

■

The power cord must have a molded EC 320/EN 60320 connector on the other end.

The cordage must be an SJT or SVT type, 3-conductor, 18 AWG minimum.

The power cord must comply with local electrical code.

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Environmental specifications

Specification

Ambient temperature range

Temperature variation (5)

(thermal gradient)

Relative humidity

(humidity gradient)

Wet bulb

Altitude

Operating (1)

+50° F to +104° F

(+10° C to +40° C)

2° F per minute; max 18° F per hour

(1° C per minute; max 10° C per hour)

20% to 80%;

Non-condensing

10% per hour

Storage (2) or non-operating (3)

-40° F to +140° F

(-40° C to +60° C)

1° F per minute; max

36° F per hour

(1° C per minute; max 20° C per hour)

10% to 80%;

Non-condensing

10% per hour

79° F (26° C) max 84° F (29° C) max

-1000 ft. to

+30,000 ft.

(-304.8 m to

+9,144 m)

-1000 ft. to

+30,000 ft.

(-304.8 m to

+9,144 m)

Transportation (4)

-4° F to +140° F

(-20° C to +60° C)

2° F per minute; max

36° F per hour

(1° C per minute; max

20°C per hour)

10% to 80%;

Non-condensing 10% per hour

84° F (29° C) max

-1000 ft. to +30,000 ft.

(-304.8 m to +9,144 m)

(1) All operating specifications include a data cartridge. These measurements assume that the autoloader is installed in accordance with the installation instructions.

(2) The autoloader is in its original packaging.

(3) The autoloader has been unpacked but is still in its protective antistatic bag. The packaging is designed to protect the autoloader from the condensation caused by extreme temperature variations (15° C or more). When the autoloader is moved from a cold storage environment to a warm operating environment, it must acclimate in its packaging for at least 12 hours before opening to prevent serious condensation damage from occurring.

(4) The autoloader has not been unpacked. The transportation period does not exceed 72 hours.

(5) The data cartridges must be allowed to stabilize in the specified ambient temperature and humidity for 24 hours before use.

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55

Acoustic noise limits

The overall, averaged A-weighted sound pressure level (in decibels) for the autoloader does not exceed the upper limits specified in the following table.

Operating mode

The autoloader is turned on and idle.

The autoloader is operational (the carousel or cartridge loader is moving) and the tape drive is in streaming mode.

LpA (1)

55 dBA

55 dBA (2)

(1) LpA is the average A-weighted sound pressure level over the following frequency range:

5 Hz to 12.5 KHz.

(2) Represents a maximum sustained operational level.

Shock and vibration

Shock specifications

The autoloader will operate normally after experiencing shock loads as specified in the following table. The operating shock levels indicate how much shock the autoloader can withstand while the enclosed tape drive is reading and writing data. The non-operating and storage shock levels indicate how much shock the autoloader can withstand when it is not operating. After experiencing this amount of shock, the autoloader will operate normally.

Operating (1)

3 g for 5 msec (4)

Storage (2) or non-operating (3)

45 g at 152 in/sec (5)

Transportation (2)

ISTA Procedure 2A

(1) The autoloader is unpacked and is picking and placing cartridges from the cartridge slots and tape drive.

(2) The autoloader has not been unpacked.

(3) The autoloader has been unpacked, but it is not turned on.

(4) A minimum of 20 shock pulses were applied to the bottom/top axis. The shock pulses were half-sine waves and were applied at a rate not exceeding one shock per second.

(5) A minimum of three 45 g shock pulses were applied to each of the autoloader's six sides.

56

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Vibration specifications

The following table shows the vibration specifications for the autoloader during operation, non-operation, storage, and transportation. The operating specifications indicate the amount of vibration the autoloader can withstand while the enclosed tape drive is reading and writing data.

Random vibration (1) applied during operation

1 Hz PSD = 0.0000040 g2/Hz

5 Hz

10-150 Hz

PSD = 0.0000270 g2/Hz

PSD = 0.0004048 g2/Hz

200-400 Hz PSD = 0.0001079 g2/Hz

Random vibration (2) applied during non-operation (3) and storage (4)

1 Hz PSD = 0.0003 g2/Hz

3 Hz

12-100 Hz

PSD = 0.00055 g2/Hz

PSD = 0.01 g2/Hz

400 Hz

Transportation (4)

PSD = 0.000003 g2/Hz

ISTA Procedure 2A

Swept sine applied during non-operation (5) and operating (6)

5 to 500 to 5 Hz

(1) A 0.3 g rms random vibration spectrum is applied to the bottom/top axis for a minimum of 20 minutes per axis.

(2) A 1.06 g rms random vibration spectrum is applied to each of three orthogonal axes for a minimum of 20 minutes per axis.

(3) The autoloader has been unpacked, but is not operating.

(4) The autoloader is packaged in its original shipping container.

(5) Three sweeps at one octave per minute are applied to each axis at 0.75 g (0 . peak) input.

(6) Three sweeps at one octave per minute are applied to the top/bottom axis at 0.3 g (0. peak) input.

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57

58

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Appendix B

Regulatory Compliance and

Legal Information

59

Regulatory compliance statements

United States of America

Federal Communications Commission (FCC)

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: n Reorient or relocate the receiving antenna n Increase the separation between the equipment and receiver n Connect the equipment to an outlet on a different circuit from that to which the receiver is connected n Consult the dealer or an experienced radio/TV technician for help.

Caution

Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

Canada

Industry Canada (IC)

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie

Canada.

California Proposition 65 Warning

Warning

This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm.

60

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Notices

Copyright © 2004 Gateway, Inc.

All Rights Reserved

7565 Irvine Center Drive

Irvine, CA 92618-2930 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com

. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ

Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath,

Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack,

Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway

Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway

Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway

Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,

SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo, SpotShop, Spotshop.com, and

Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft

Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

www.gateway.com

61

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Index

A

AC connector

8

power

54

power cord

11

,

54

power cord specifications

54

power switch

12

accessories

3

optional

3

acoustic noise limits

56

autoload mode

33

B

back components

8

buttons

7

C

cables connecting

23

Cancel button

13

,

29

capacity

52

carousel

2

,

10

cartridges access door

2

,

7

installing

14

,

25

inventory

26

loader

9

loading

26

,

32

,

33

slots

10

type

14

,

25

unloading

26

changing SCSI ID settings

49

circular mode

33

cleaning tape drive

35

clearance

16

Commands menu

30

,

34

components back

8

front

7

interior

9

Configuration menu

30

,

34

connecting cables

23

connectors

SCSI

8

D

data cartridges access port

2

,

7

installing

14

,

25

inventory

26

loader

9

loading

26

,

32

,

33

slots

10

type

14

,

25

unloading

26

depth

48

Diagnostic menu

30

E

Enter button

13

,

29

environmental specifications

17

,

55

error codes

43

log

43

event log

43

F

fan

8

features

2

front components

7

G

Gateway

Customer Care

46

H

help telephone support

46

humidity

16

I

ID settings changing SCSI

49

Information menu

30

initial element status time

52

installing www.gateway.com

63

autoloader

15

data cartridges

25

rack mount kit

18

interaction mode

32

interior components

9

inventory status characters

31

updating data cartridge

26

K

keypad

7

,

13

,

29

L

LCD

7

,

29

LEDs

7

,

28

length

48

liquid crystal display

7

,

29

loading data cartridges

26

location

16

log entry

44

level

44

M

maintenance

35

menu options

30

navigating

13

,

29

menus

Command

30

commands

34

Configuration

30

,

34

Diagnostic

30

Information

30

monitoring autoloader operation

34

status

34

move complete time

53

N

Next button

13

,

29

noise limits

56

non-technical support

Accounting

46

Sales

46

Warranty

46

64

O

operating modes interaction

32

random

32

sequential

32

system driven

32

operations monitoring

34

performing autoloader

34

performing tape drive

34

Operator’s Panel

13

,

28

keypad

7

,

13

,

29

LCD

7

,

29

LEDs

7

,

28

liquid crystal display

7

,

29

menu options

13

,

29

,

30

status LEDs

7

,

28

optional accessories

3

P

POST

34

power

AC power specifications

54

connecting cord

23

cord

54

power cord specifications

54

source

16

switch

7

,

12

power-on self-test

34

Previous button

13

,

29

R

rack mount kit

3

,

18

random mode

32

resetting autoloader

34

room temperature

16

S

safety precautions

6

SCSI cable length

50

cables

50

changing ID settings

49

connecting

11

,

23

connectors

8

controllers

2

www.gateway.com

default settings

11

ID settings

49

interface

49

terminator

51

self-test times

52

sequential mode

32

autoload

33

circular

33

setting up autoloader

15

settings changing SCSI ID

49

SCSI ID

49

shipping

37

shock specifications

56

size

48

specifications acoustic noise limits

56

environmental

55

performance

52

power

54

power cord

54

SCSI cable

50

SCSI terminator

51

shock

56

size

48

vibration

57

weight

48

starting autoloader

11

status LEDs

7

,

28

system driven mode

32

system test

40

T

tape drive

9

cleaning

35

performance specifications

52

technical support

Customer Care

46

FaxBack support

46

Technical Support

46

tips before contacting

46

telephone support

46

temperature

16

troubleshooting

39

faxed answers

46

system test

40

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technical support

46

telephone support

46

turning off autoloader

19

turning on autoloader

11

U

unloading data cartridges

26

V

ventilation

16

vibrations specifications

57

W

weight

48

width

48

65

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A MAN 820/823 AUTOLDR GDE R1 12/04