3Com AccessBuilder Remote Office 500 ISDN Access Router User Guide
விளம்பரம்
விளம்பரம்
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F F I C E
500
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Part No. 980/000037/001
Published March 1996
3Com Corporation
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5400 Bayfront Plaza
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Santa Clara, California
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95052-8145
© 3Com Sonix Ltd, 1996. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Sonix Ltd.
3Com Sonix Ltd. reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Sonix Ltd to provide notification of such revision or change.
3Com Sonix Ltd provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following restricted rights:
For units of the Department of Defense:
Restricted Rights Legend:
Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) for restricted Rights in Technical Data and Computer Software clause at 48 C.F.R.
52.227-7013. 3Com Sonix Limited, Merchants’ House, Wilkinson Road, Cirencester, Gloucestershire, GL7 1YT
United Kingdom.
For civilian agencies:
Restricted Rights Legend:
Use, reproduction or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the Commercial Computer Software - Restricted Rights Clause at 48 C.F.R. 52.227-19 and the limitations set forth in 3Com Corporation’s standard commercial agreement for the software. Unpublished rights reserved under the copyright laws of the United States.
If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.
3Com, AccessBuilder, Boundary Routing,, LANplex, LanScanner, LinkBuilder, NETBuilder, NETBuilder II, Parallel
Tasking, ViewBuilder, EtherDisk, EtherLink, EtherLink Plus, EtherLink II, SmartAgent, TokenLink, TokenLink Plus,
TokenDisk and Transcend are registered trademarks of 3Com Corporation. 3TECH, CacheCard, FDDILink, FMS,
NetProbe and Star-Tek are trademarks of 3Com Corporation. 3ComFacts is a service mark of 3Com Corporation.
Corporation. Novell and NetWare are registered trademarks of Novell Inc. Windows is a trademark of Microsoft
Corporation. VT100 is a registered trademark of Digital Equipment Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
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A F E T Y
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WARNING:
Warnings contain directions that you must follow for your personal safety. Follow all instructions carefully.
Please read carefully and thoroughly the following information before installing the AccessBuilder 500:
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Exceptional care must be taken during installation and removal of the unit.
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If the power supply plug is unsuitable and you have to replace it, you may find other codings for the respective connections. Connect the power supply wires from the unit according to the following scheme:
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Brown wire to the Live (Line) plug terminal which may be marked with the letter L or colored red.
Blue wire to the Neutral plug terminal which may be marked with the letter N or colored black.
Yellow/green wire to the Earth (Ground) plug terminal which may be marked with the letter E, or the earth symbol or colored green/yellow. Do not connect the earth wire to any other pin.
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The safety status of the interconnection port on this equipment are as follows:
Ports identified by the labels VOICE and ISDN = TNV
Ports identified by the labels MANAGER, 10BASET, AUI and WAN = SELV
TNV (telecoms network voltage) is a circuit which under normal operating conditions carries telecommunication signals.
SELV (safety extra low voltage) is a secondary circuit which is designed and protected so that under normal and single-fault conditions, the voltage between any two accessible parts does not exceed a safe value
(42.2 V peak or 60 V DC).
Only connect apparatus complying with the relevant interface requirements to the ports on this unit.
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There are no user-replaceable fuses or user-serviceable parts inside the unit. If you have a physical problem with the unit that cannot be solved with problem solving actions in this guide, contact your supplier.
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Disconnect the power before moving the unit.
WARNING: Twisted Pair RJ45 data port.
This is a shielded RJ45 data socket. It cannot be used as a telephone socket. Only connect RJ45 data connectors to this socket.
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ACHTUNG:
Die Warnungen enthalten Anweisungen, die Sie zur eigenen Sicherheit zu befolgen haben.
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Lesen Sie bitte die folgenden Informationen sorgfältig durch, bevor Sie den
AccessBuilder 500 einbauen:
Auf besondere Vorsicht muß während des Ein- und Ausbaus des
AccessBuilder 500s geachtet werden.
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Falls Sie das beigelegte Stromversorgungskabel nicht verwenden können und zu ersetzen haben, finden Sie möglicherweise andere
Anschlußbelegungen vor. Verbinden Sie die Stromversorgungskabel des Gerätes nach folgendem Schema:
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Braunes Kabel an Anschluß Phase welches normalerweise mit P und braunem Zuleitungskabel gekennzeichnet ist.
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Blaues Kabel an Anschluß Null, der mit N bezeichnet ist und normalerweise mit blauem Zuleitungskabel versehen ist.
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Gelbgrünes Kabel an Anschluß Erde, der mit dem Erdungssymbol markiert ist. Verbinden Sie niemals das Erdungskabel zu irgendeinem anderen Anschluß.
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Der Sicherheitsstandard der Anschlüsse fuer dieses Gerät sind wie folgt:
Anschlüsse bezeichnet mit VOICE und ISDN = TNV
Anschlüsse bezeichnet mit MANAGER, 10BASET AUI und WAN = SELV
TNV (Telecoms Network Voltage - Spannung des
Telekommunikationsnetzwerks) ist ein Anschluss, der unter normalen
Umständen Telekommunikationssignale enthält .
SELV (Safety Extra Low Voltage - Extra Sicherheitsspannung) ist ein weiterer Anschluss, der unter normalen Umständen und
Fehlerkonditionen entworfen und gesichert wurde, so dass die
Spannung zwischen zwei erreichbaren Teilen kein gefährliches Niveau erreicht (42.2V max. oder 60V DC).
An den Anschlussbuchsen der Geräte dürfen nur die dafür vorgesehenen Anschlüsse verwendet werden.
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Es sind keine von dem Benutzer zu ersetzende oder zu wartende Teile in dem Gerät vorhanden. Wenn Sie ein Problem mit dem AccessBuilder
500 haben, das nicht mittels der Fehleranalyse in dieser Anleitung behoben werden kann, setzen Sie sich mit Ihrem Lieferanten in
Verbindung.
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Bevor der AccessBuilder 500 ausgebaut wird ist der Netzstecker zu ziehen.
ACHTUNG: gedrehte paarfache RJ45 Datenanschluss.
Es ist eine abgeschirmte RJ45 Datenanschlußbuchse. Sie darf nicht als
Telefonanschluß verwendet werden. Verbinden Sie nur RJ45
Datenstecker mit diesem Anschluss.
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AVERTISSEMENT:
Les avertissements contiennent les instructions que vous devez suivre pour votre sécurité personnelle. Suivre toutes les instructions avec soin.
Veuillez lire à fond l’information suivante avant d’installer le moyeu:
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Le soin exceptionnel doit être pris pendant l’installation et l’enlèvement du moyeu.
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Si la prise du courant attachée au cordon d’alimentation n’est pas utilisable et il la faut remplacer, il est possible que vous trouverez que la couleur des fils du cordon d’alimentation peut ne pas correspondre avec les marques de couleur identifiant les bornes de votre prise de courant. Procéder comme suite:
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Le fil qui est coloré en marron doit être connecté à la borne de la prise du courant qui est indiquée par la lettre L ou par la couleur rouge.
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Le fil qui est coloré en bleu doit être connecté à la borne de la prise du courant qui est indiquée par la lettre N ou par le la couleur noire.
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Le fil de couleur vert et jaune doit doit être connecté à la borne qui est indiquée par la lettre E, ou par le symbol de terre ou colorée en vert et jaune. Ne connecter jamais ce fil à aucune autre borne de la prise du courant.
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Les normes de sécurité des ports d'interconnexion sur cet équipement sont les suivants:
Les ports marqués par les etiquettes VOICE et ISDN = TNV
Les ports marqués par les etiquettes MANAGER, 10BASET AUI et WAN =
SELV
TNV (Telecoms Network Voltage - tension réseau de télécommunications) est un circuit qui dans des conditions d'opérations normales, transfert les signeaux télécoms.
SELV (Safety Extra Low Voltage - tension de sécurité extra-réduite) est un circuit secondaire désigné et protègé qui dans des conditions normales et de fautes uniques, assure que la tension entre deux
éléments accessibles n'accedéra pas un niveau de sécurité (42.2V max. ou 60 V DC).
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Connecter uniquement des unités conformes aux normes relatives des interfaces de cet équipement.
Il n’y a pas de parties remplaceables par les utilisateurs ou entretenues par les utilisateurs à l’intérieur du moyeu. Si vous avez un problème physique avec le moyeu qui ne peut pas être résolu avec les actions de la résolution des problèmes dans ce guide, contacter votre fournisseur.
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Débrancher l’alimentation avant de remuer le moyeu.
AVERTISSEMENT: Le port de données RJ45 de paire tordue.
Ceux-ci est un socle de données RJ45 blindé. Il ne peut pas être utilisé comme socle de téléphone. Seulement brancher les connecteurs de données
RJ45 à ce socle.
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M P O R T A N T
A F E T Y
N F O R M A T I O N
I C H T I G E
I C H E R H E I T S H I N W E I S E
I N F O R M A T I O N D E
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M P O R T A N T E
B O U T
H I S
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Additional Safety Information 4
E T T I N G
T A R T E D
AccessBuilder 500 Features 1-1
Using ISDN to Support Leased Line WAN Circuits 1-5
Registering Ownership Of Your AccessBuilder 500 1-7
Pre-installation Requirements 1-8
AccessBuilder 500 Front and Rear Panel Features 1-9
Front Panel Liquid Crystal Display 1-12
Rear Panel 1-13
Siting the AccessBuilder 500 1-16
Connecting to Your 10BaseT LAN 1-18
Connecting to an Ethernet Hub 1-18
Connecting to the In-House LAN 1-19
Connecting to a Single Workstation 1-20
Connecting to Your LAN Using a Transceiver 1-20
Connecting to the Voice Port 1-22
Connecting a Management Terminal 1-22
Starting Quick Configuration 1-24
Example Using Windows 3.1 Terminal Application 1-24
About Quick Configuration 1-27
Connecting to a Novell (IPX) Network 1-29
Connecting to an IP Host on the Same IP Network 1-31
Connecting to an IP Host on a Different IP Network 1-33
Connecting to the Internet or a PPP Router 1-35
Monitoring ISDN Line Usage 1-39
Examples of Typical ISDN Networking Applications 1-41
IP Host on the Same IP Network 1-43
IP Host on Another IP Network 1-44
Multiple Connections from a Single Site 1-47
1-48
Renewing the Internal Protection Fuse 1-50
R I D G I N G A N D
O U T I N G
Bridging and Routing Concepts A-2
Guidelines For Choosing Bridging or Routing A-2
Bridging Between Remote Sites A-4
Multiple Paths Between Bridged LANs A-6
Network Organization, Structure and Physical Layout A-7
Numbered and Unnumbered Links A-18
E C H N I C A L
N F O R M A T I O N
Management Connector Interface B-2
Dimensions and Operating Requirements B-4
Interface Cable Characteristics B-5
WAN Port Connecting Cable – V.11/X.21 Support B-5
WAN Port Connecting Cable – V.24/V.28 Support B-6
WAN Port Connecting Cable – V.35/V.36 Support B-7
Manager Port Connecting Cable B-8
LAN Port Connecting Cable - 10BaseT B-9
LAN Port Connecting Cable - AUI B-10
L O S S A R Y
E C H N I C A L
U P P O R T
On-line Technical Services D-1
3Com Bulletin Board Service D-1
Support from Your Network Supplier D-3
Returning Products for Repair D-5
N D E X
I M I T E D
A R R A N T Y
L A S S
E R I F I C A T I O N
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Introduction
This guide describes the features, installation and initial configuration of the AccessBuilder 500. The guide has been designed to be used by both first-time and experienced computer network users who want to install and use the AccessBuilder 500.
If you are working with an ISDN bridge or router for the first time, it is possible you may make mistakes. We have tried to identify the likely errors you may make and have provided hints and tips to help you recover from error situations.
Once you have carried out the initial configuration of the unit using the
Quick Configuration
option you can carry out additional configuration to optimize the unit’s performance on your network. Refer to the
AccessBuilder ISDN Access Router Software Reference
guide for more details.
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How to Use This Guide
This table shows where to find specific information:
If you are looking for information on:
About the AccessBuilder 500’s features, a description of the front panel indicators and rear panel connectors and step-by-step installation and configuration instructions.
An overview of bridging and routing and an introduction to IP and IPX protocols.
Technical Information and cable specifications.
Glossary of technical terms.
Technical Support information.
Turn to:
Chapter 1
Appendix A
Appendix B
Appendix C
Appendix D
Conventions
The icon conventions that are used throughout this guide are:
Icon Type
Information Note
Description
Information notes call attention to important features or instructions.
Caution
Warning
Cautions alert you to personal safety risk, system damage, or loss of data.
Warnings alert you to the risk of severe personal injury.
Conventions
3
The text conventions used in this guide are:
Convention
“Enter” vs. “Type”
Text represented as screen display
Text represented as
commands
Keys
Italics
Description
When the word “enter” is used in this guide, it means type something, then press the
[Return] or [Enter] key. Do not press the
[Return] or [Enter] key when an instruction simply says “type.”
This typeface
is used to represent displays on your screen, for example:
Enter the unit’s IP address:
This typeface is used to represent commands that you enter, for example:
CO IS NU
When specific keys are referred to in the text, they are called out by their labels, such as “the Return key” or “the Escape key,” or they may be shown as [Return] or [Esc].
If two or more keys are to be pressed simultaneously, the keys are linked with a plus sign (+), for example:
Press [Ctrl]+[Alt]+[Del].
Italics
are used to denote
new terms
or
emphasis
.
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Additional Safety Information
See also the Important Safety Information at the front of this guide.
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When using the unit, observe the following safety information:
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Retain this user’s guide for later use and pass it on in the event of change of ownership of the unit.
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Protect the unit from sudden, transient increases and decreases in electrical power by fitting an in-line surge suppressor or uninterruptable power supply.
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Products manufactured by us are safe and without risk provided they are installed, used and maintained in good working order in accordance with our instructions and recommendations.
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If any of the following conditions occur, isolate the electricity supply and refer to your 3Com reseller.
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If the case or cover is not correctly fitted.
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If the case is damaged.
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If the unit begins to make an odd noise, smell or smoke.
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If the unit shows signs of a distinct change in performance.
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Never install telephone wires during a lightening storm, or install telephone connection sockets in wet locations, unless the socket is specifically designed for wet locations.
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Do not touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface. Always exercise caution when installing or modifying telephone lines.
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Do not use a telephone, which is connected to the unit, to report a gas leak in the vicinity of the leak.
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Do not spill food or liquids on the unit. If the unit gets wet, isolate the electrical supply and contact your 3Com reseller.
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Do not push any objects into the openings of the unit. Doing so can cause fire or electric shock by shorting out internal components.
Additional Safety Information
5
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Avoid using a telephone, which is connected to the unit (other than a cordless type), during an electrical storm. There may be a remote risk of electric shock from lightning.
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Equipment connected to the Voice port must be located in the same building as the unit.
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Be sure nothing rests on the unit’s system cables and that the cables are not located where they can be stepped on and cause damage to the unit.
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Keep the unit away from radiators and heat sources. Allow 25 mm (1 inch) around the unit to provide adequate air circulation.
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Install the unit in a clean area that is free from dust or extreme temperatures.
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The unit has been designed to be a free standing unit. Do not place anything on top of the unit’s case.
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Allow a clearance gap of at least a 150 mm from the rear panel of the unit, to allow for cable access.
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This product ostensibly complies with the electro-magnetic compatibility (EMC) requirements of EN 55022 Class A and EN 50082
(susceptibility). However, to fully comply with Class B of EN55022 the following prerequisites should be observed;
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■ the WAN port must be attached to a screened digital cable.
the ISDN cable must be used in conjunction with a three turn ferrite.
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This unit contains a lithium battery which is attached to a microchip on the printed circuit board. The defective battery must be disposed of safely in-line with the manufacturers instructions.
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Interconnecting directly, or by way of other apparatus, to ports complying with SELV requirements may produce hazardous conditions on the network. Advice should be sought from a competent engineer before such a connection is made.
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Introduction
This chapter contains all the information you need to install and configure the AccessBuilder 500 to make it operational. You can carry out more sophisticated configuration using the information in the
AccessBuilder ISDN
Access Router Software Reference
guide.
AccessBuilder 500 Features
The AccessBuilder 500 is a remote local area network (LAN) ISDN access router, which allows geographically separate LAN workgroups and single small office users, to connect to central computing facilities through either, a dial-up on demand connection over the integrated services digital network (ISDN), or a permanently connected leased line.
The AccessBuilder 500 is designed to connect a LAN (Local Area Network) at one location with a number of other LANs at remote locations. The LAN could comprise any number of PCs, servers or other computing equipment, which in an office or small business environment are typically linked together using a centrally located Ethernet hub. In order to interconnect the LANs in different locations, the AccessBuilder 500 unit transmits information over a WAN (Wide Area Network) service provided by telephone carrier organizations.
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The most modern and efficient of these WAN services includes ISDN
(Integrated Services Digital Network). This provides a high speed dialup facility to allow your AccessBuilder 500 to automatically and quickly dial remote offices, transmit your data between remote PCs just as speedily and then disconnect the call. You incur minimum ISDN telephone charges as calls are made only when needed. This is known as Dial on Demand.
ISDN can also be used to make voice calls using the AccessBuilder 500’s
Voice port. You can connect an ordinary telephone handset, faxes and other similar office equipment.
The AccessBuilder 500 also has al port for connection over a permanent leased line WAN connection, also available from your telephone carrier organization. Leased lines are available to work at a range of speeds which incur higher costs the higher the line speed. The benefit of leased lines is their permanenc e and fixed cost. No dialling is required but unlike ISDN you pay a fixed cost regardless of whether you transfer little data or high volumes of data 24 hours a day.
Overall ISDN is probably the most cost effective solution for small businesses. However, if your requirements to move data between sites is likely to increase, the flexibility offered by the AccessBuilder 500 fitted with both ISDN and WAN ports allows you to choose the type of connection between sites that best meets your needs.
Typically, the AccessBuilder 500 is used to interconnect LANs running protocols such as Transmission Control Protocol/Internet Protocol
(TCP/IP) or Novell Internetwork Packet Exchange (IPX). Offering full
LAN-to-LAN connectivity at speeds up to 64 Kilobits per second (Kbps) on each ISDN B channel (128 Kpbs in total) and up to 2 Megabits per second (Mbps) on the WAN port, the AccessBuilder 500 is a compact desktop unit with unrivalled price and performance.
In the USA, some ISDN services run over 56 Kbps channels. Basic Rate
ISDN therefore offers connectivity of 112 Kbps in total.
Introduction
1-3
The principal features of the AccessBuilder 500 are:
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Easy to install, configure and support.
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ISDN, 2B+D port, supporting Basic Rate interface of two 64 Kbps and a
16 Kbps control channel.
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Voice port.
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Leased line wide area network (WAN) access port.
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Data terminal equipment (DTE) management port.
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Support for full IP and IPX routing.
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Protocol transparent bridging.
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Sophisticated data packet filtering to provide network security.
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Provides NetWare protocol
spoofing
.
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Data compression based on an optimized Lempel Ziv algorithm.
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Remote and local management.
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Flash erasable programmable read-only memory (EPROM), allowing the remote upgrading of the units operating system.
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Uses simple network management protocol (SNMP) and provides management information base (MIB) II support.
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Benefits of ISDN
ISDN is an extension of the national and international public switched telephone network, which offers a digital end-to-end telecommunication system, providing a better quality service than available using the analog telephone network. The principal benefits of ISDN are:
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Fast call setup times, typically taking less than one second for national calls.
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Greater bandwidth with multiple channels.
The basic rate service, often referred to as ISDN 2, carries two 64 Kbps
(or possibly two 56 Kpbs in USA) user channels, called B channels and one 16 Kbps control channel called the D channel. The line service is presented into the customers premises through a standard RJ45 socket.
A significant aspect of the ISDN service is that it can be provided over the same wiring that was installed for the original telephone service.
Therefore, ISDN can be made available relatively cheaply almost anywhere that previously had access to the analog system.
The cost of installation and rental of basic rate ISDN lines has dropped to the point where it is extremely attractive as regards cost and performance.
Introduction
1-5
Using ISDN to Support Leased Line WAN Circuits
ISDN provides an ideal service to connect remote LANs. To be effective, the connecting bandwidth needed is at least 56 Kbps to achieve a realistic throughput. Slower speed links can be used but usually only when usage is low and infrequent, or if higher speed circuits cannot be provided.
Leased digital point-to-point circuits can still be cost effective if usage spans many hours per day. However as ISDN tariffs reduce, this balance also changes. ISDN can be used to provide effective backup of these point-to-point WAN circuits in two ways.
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Firstly, if the point-to-point circuit fails, an ISDN channel can be dialled-up automatically and quickly, to provide an alternative path to the remote unit.
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Secondly, if the leased circuit becomes heavily loaded due to peaks in the traffic between remote bridges or routers, additional bandwidth can be automatically dialled-up to supplement the bandwidth of the leased circuit. The interconnected bridges would then treat the leased line and ISDN channel as parallel links, sharing the load across the two.
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Pack Contents Checklist
Before you install your AccessBuilder 500, check the contents of the box against the pack contents checklist below. If any of the items have been damaged in transit or are missing, then contact the 3Com dealer from whom the equipment was purchased.
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1 x AccessBuilder 500 unit.
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1 x 2 meter mains lead with fitted with molded plug.
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1 x 3 meter RJ-45 to RJ-45 male plug ISDN 2 connecting cable.
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1 x 100 mm crossover cable.
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1 x 9-pin D-type to 25-pin D-type socket, gender changer (COM port adapter).
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1 x Control port cable (remote management).
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1 x BT to RJ11 voice port converter.
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1 x Software Utilities Diskette.
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1 x AccessBuilder 500
User Guide
.
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1 x
AccessBuilder ISDN Access Router Software Reference
guide.
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1 x Warranty Registration Card.
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(US model only) 1 x NT1 Network Termination Unit.
It is important that you save the unit’s box and protective packing material in case you need to store, or transport it in the future.
The US version of the AccessBuilder Remote Office 500 is supplied with an NT1 ISDN Network Termination Unit (NTU). Follow the instructions provided with the NTU to connect the AccessBuilder Remote Office 500 to the ISDN.
Introduction
1-7
Figure 1-1
AccessBuilder 500 Pack Contents
Registering Ownership Of Your AccessBuilder 500
A warranty registration card is enclosed in the box with your AccessBuilder
500. Please take a few moments before commencing the installation to fill in the card and post it to us.
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Pre-installation Requirements
Before you install your AccessBuilder 500 you will need the following:
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A suitable cable for connection to your LAN (or workstation if only a single workstation is attached to this unit).
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A transceiver connected to your network cabling if the AUI port is to be used.
Although the AccessBuilder 500 has two LAN connections (AUI and
10BaseT), only one port can be used at a time.
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A standard ISDN line wall socket to connect the ISDN cable to the ISDN port of the AccessBuilder 500. If a suitably sited wall socket is not already available, then contact your telecommunications supplier for assistance.
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A suitable cable to connect to your ISDN socket.
A 3 meter ISDN cable is supplied with this unit.
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The ISDN telephone number of the remote ISDN unit in order to carry out the connection configuration procedure.
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A suitable WAN cable if you are connecting to the remote site over a leased line.
AccessBuilder 500 Front and Rear Panel Features
Front Panel
Introduction
1-9
Figure 1-2
AccessBuilder 500 Front Panel Features
POWER
This LED indicator shows the following:
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On – Power is connected to the unit and the rear panel On/Off switch is set to the ON position.
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Flash – Indicates that the unit’s main program is corrupted and needs to be reinstalled.
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Off – No power supplied to the unit. See
on
for more details.
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LAN COLLISION
This LED indicator provides a visual indication that a data collision has occurred on the attached LAN. Collisions are a normal part of Ethernet operation. The LED flashes to provide a visual indication of the number of data collisions that are occurring on the LAN:
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Slow flash – Low collision activity.
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Medium flash – Moderate collision activity.
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Quick flash – High collision activity. Continuous high collision activity can indicate that there is too much traffic on your LAN.
LAN RECEIVE
This LED indicator provides confirmation that data is being received from the attached LAN. The LED flashes to provide a visual indication of the activity status occurring on the LAN.
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Slow flash – Low LAN activity.
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Medium flash – Moderate LAN activity.
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Quick flash – High LAN activity.
LAN SEND
This LED indicator provides confirmation that data is being transmitted to the attached LAN. The LED flashes to provide a visual indication of the activity status occurring on the LAN.
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Slow flash – Low LAN activity.
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Medium flash – Moderate LAN activity.
■
Quick flash – High LAN activity.
ISDN OK
This LED indicator provides confirmation of the state of the
ISDN line.
■
On – Indicates the AccessBuilder 500 is connected to a working
ISDN line. Sometimes this LED does not light until the first call attempt is made.
■
Off – No ISDN connection present.
ISDN DATA
This LED indicator provides confirmation that an ISDN call is in progress and that the AccessBuilder 500 is connecting to a remote unit.
Introduction
1-11
ISDN VOICE
This LED indicator provides confirmation that a voice call is in progress, or the handset is off the hook and a dial tone is present, indicating that an ISDN network connection is available.
ALARM
This LED indicator provides confirmation that a fault has been detected on one of the configured ports. Typically this would indicate that a serial link has gone down, or that a configured port does not have a cable connected to it.
ALERT
This LED indicator is application specific and lights to indicate that while the system is operating normally, it has detected a change in state.
For example, where an ISDN backup circuit or any other on-demand circuits have been brought into use.
The ALERT LED can be disabled using the management software, if required. See the AccessBuilder ISDN Access Router Software Reference guide for details.
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Front Panel Liquid Crystal Display
The liquid crystal display (LCD) cycles through a number of displays for three seconds each. These are shown in the table below:
Figure 1-3
Front Panel LCD Display
Display
NoName
10.0.0.1
LAN1 T (R)
ISDN1 T (R)
WAN1 T (R)
Meaning
Unit name (when assigned).
Internet protocol (IP) address (when assigned).
LAN port transmit (and receive) loading percentage, displayed as a bar graph.
ISDN port transmit (and receive) loading percentage, displayed as a bar graph.
WAN port transmit (and receive) loading percentage, displayed as a bar graph.
Rear Panel
Introduction
1-13
Figure 1-4
AccessBuilder 500 Rear Panel Features
VOICE
This port is used to connect an optional public switched telephone network (PSTN) telephone handset, or any other compatible analog equipment, operating in digital tone multiple frequency (DTMF) mode, by connecting the handset’s plug into this port.
This port is in effect an analog to digital convertor which allows you to use your conventional PSTN telephone on an ISDN line. It is capable of supporting ringing current and call progress tones, and supports analog devices to a maximum ringer equivalence number (REN) of one
(United Kingdom). Providing one of the two ISDN B channels is not being used by the unit, then a voice call can be made.
Incoming ISDN traffic carries both a voice and data identifier and depending on the type of transmission, a voice call is automatically directed to the appropriate port connected to the telephone handset.
The Voice port has a British Telecom phone socket. Use the BT to RJ11 converter supplied with the unit to connect voice equipment outside the UK.
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0.5 A (T) 250 V~
Contains the 0.5 Amp internal protection fuse for the unit. For instructions on changing the fuse, see
. Voltage and fuse rating may change from country to country.
RESET
This push-button can be used to cancel an alarm condition. It can also be used by your Technical Support service to reset or reload the EPROM.
ISDN
This port is used to connect to the ISDN network. The port uses an
RJ45 connection socket. A standard ISDN line wall socket is required to connect the ISDN cable to the ISDN port of the AccessBuilder 500.
Power switch
Provides the unit with switched ON/OFF isolation from the electrical mains system.
MANAGER
The Manager port enables a management PC or terminal to be connected to the AccessBuilder 500 using the 9-pin D-type to RJ11
Serial Manager cable supplied with the unit. The port provides VT100 terminal emulation, running at 9600 bps. Refer to
information about cables.
You also need a proprietary communications software package such as
Windows ‘Terminal’ to communicate with the AccessBuilder 500.
WAN
This port is used to provide connection to a WAN, via a private leased line. The port terminates with a 25-way D-type female connector.
This port supports any of the CCITT data transmission standards;
X.21/V.11 V.24/V.28 (RS232), and V.35/V.36 at data transfer rates up to
2 Mbps. Provided that connection cables that follow these standards are used, the AccessBuilder 500 automatically detects the type of interface that the port is required to support, and configure it accordingly.
Refer to
for information about the WAN interface cables required. Suitable cables are available from your 3Com reseller as spare
parts, refer to Appendix B for the required item part number.
Introduction
1-15
10BaseT
This RJ45 port is used to provide a connection to a 10BaseT LAN.
This socket allows direct connection between the AccessBuilder 500 and a single piece of equipment, as opposed to multi-point LAN connections using 10Base2 or 10Base5 cabling systems. The AccessBuilder 500 LAN port simulates the characteristics of a workstation port, which allows it to be directly connected to a LAN or network hub port as required.
If the LAN port is to be connected directly to a single PC or workstation, then you must use the crossover cable supplied with the unit to enable communication with your PC’s Ethernet adapter.
AUI
The AUI port is used to provide a connection to an Ethernet network using any cabling media by means of a transceiver and AUI
(drop) cable.
220-240 V~
or
100-120V~
The electrical mains system input socket.
CAUTION:
The electrical mains system supply socket must be capable of supplying 1 Amp of electrical current.
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Installation
Siting the AccessBuilder 500
When siting the AccessBuilder 500, ensure:
■
It is accessible and cables can be easily connected.
■
It is out of direct sunlight and away from sources of heat.
■
Cabling is away from:
■
Sources of electrical noise, such as radios, transmitters and broadband amplifiers.
■
Power lines and fluorescent lighting fixtures.
■
Water or moisture cannot enter the case of the unit.
■
Air flow around the unit and the side of the case is not restricted. We recommend that you provide a minimum of 30mm (approx. 1.25 inch) clearance around the unit.
To prolong the operational life of your equipment, do not place objects on top of the unit.
Installation
1-17
Connecting the Power
CAUTION:
First, read the section;
“Important Safety Information”
at the
start of this guide and the
“Additional Safety Information”
in
.
Isolate the electrical mains system supply before commencing installation.
Ensure that the On/Off switch is set to its ‘OFF’ position.
1
Plug the mains lead into the power socket of the AccessBuilder 500
(see
2
Plug the other end of the mains lead into an adjacent electrical mains system outlet socket and if necessary turn on the power at the outlet socket.
3
The AccessBuilder 500 performs a self test procedure (Figure 6.2) which ends with the unit displaying its media access control (MAC) address for approximately ten seconds. The display then alternates between
'NoName', with its default IP address '10.0.0.1' showing, and its port status 'LAN 1: DOWN'. The unit's POWER and ALERT LEDs light and the
ALARM LED flashes.
Figure 1-5
Power Connection And On/Off Switch
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Connecting to Your 10BaseT LAN
Figure 1-6
Connecting to the 10BaseT Port
You can use the 10BaseT connection on the AccessBuilder 500 in the following ways
■
To connect directly to an Ethernet hub port.
■
To connect to a 10BaseT in-house LAN socket that connects to your organization’s network.
■
To connect to a single workstation using a 10BaseT crossover cable.
Connecting to an Ethernet Hub
To connect directly to a hub:
1
Connect the UTP cable (not supplied) to the 10BaseT port of the
AccessBuilder 500.
2
Connect the other end to a 10BaseT port on your hub.
Connecting to the In-House LAN
Installation
1-19
Figure 1-7
Connect The UTP Cable To In-House LAN Connection Box
To connect the AccessBuilder 500 to i n-house LAN:
1
Connect the UTP cable (not supplied) into RJ45 socket marked LAN on the AccessBuilder 500.
2
Connect the other end of the cable into the female socket of the in-house LAN connection box, as shown in
.
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Connecting to a Single Workstation
To connect the AccessBuilder 500 to a single personal computer or workstation:
1
Use the 10BaseT crossover cable supplied together with a length of standard 10BaseT cable.
2
Connect the crossover cable to the 10BaseT socket on the workstation’s
Ethernet adapter as shown in
3
Connect the port of the crossover cable that is connected to your PC and the socket marked LAN on the AccessBuilder 500 using a length of standard 10BaseT cable.
Figure 1-8
Using the 10BaseT Crossover To Connect To A PC.
Connecting to Your LAN Using a Transceiver
You can use the AUI port to connect the AccessBuilder 500 to an
Ethernet network using any type of cabling media, such as 10Base5,
10Base2 or fiber optic cable.
The transceiver must be correctly attached to your network cabling and can be connected to the AccessBuilder 500 using an AUI cable
(sometimes known as drop cable). Follow the instructions provided with your transceiver’s user guide.
Connecting to ISDN
Installation
1-21
Figure 1-9
Connect ISDN Cable Into A Proprietary ISDN Wall Box
Connect the supplied ISDN cable from the ISDN port into the ISDN wall box. See
. (US models see the note on page 1-6 )
CAUTION:
Do not connect the ISDN line into the
AccessBuilder 500
’s
LAN port as the ISDN line voltage could damage the unit.
Figure 1-10
Examples of ISDN Wall Boxes
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Connecting to the WAN
If you intend to use a permanent leased line connection, you can connect to a WAN Network Terminating Unit (NTU) fitted by your WAN service supplier. Using a suitable WAN cable (as described in
Appendix B ) connect one end to the WAN port on the AccessBuilder 500
unit and the other to the NTU. For details of configuring the
AccessBuilder 500 for use with a WAN, see “Setting Up a WAN Link” on page 1-39 .
Connecting to the Voice Port
You can connect a standard telephone handset or other analog telephony equipment, such as a a fax or answering machine, can be connected to the port marked VOICE if required.
Some service providers offer Basic Rate ISDN connections with a single
B-channel. If you connect a handset to a unit connected to this type of
ISDN service, you cannot pass data while the Voice port is in use. We recommend that you only connect voice equipment to ISDN services offering the standard 2 B-channel Basic Rate service.
The Voice port has a British Telecom phone socket. Use the BT to RJ11 converter supplied with the unit to connect voice equipment outside the UK.
A dial tone is not provided to the handset if the ISDN line is not operational or has been disconnected.
Connecting a Management Terminal
Connect the Manager cable to the MANAGER port on the rear of the unit. Connect the other end to the serial COM port on your PC workstation. See
.
When you have connected a management terminal, you can configure the AccessBuilder 500 to communicate with the remote site(s). See
“Quick Configuration” on page 1-24
.
Installation
1-23
Figure 1-11
Connecting The Management Cable
If your PC has a 25 pin COM port, use the 9-pin to 25-pin adapter supplied with the AccessBuilder 500 to connect the manager cable to your PC as shown in
.
Figure 1-12
9-Pin to 25-Pin Converter
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Quick Configuration
This section describes how you can configure the unit to bridge or route over ISDN links to suit most networking requirements using a simple forms-based user interface. If you want to connect to a remote site using
leased line WAN links see “Setting Up a WAN Link” on page 1-39
.
If you are unsure about the networking configuration you require, see
“Examples of Typical ISDN Networking Applications” on page 1-41 for
more information.
IMPORTANT
The Quick Configuration menu option is designed to be used only when you set up the unit for the first time. If you want to make any changes to the unit’s configuration at a later stage, use the management system menus to make these changes. For more information, see the
AccessBuilder ISDN Access Router Software Reference guide .
Starting Quick Configuration
1
Using a VT100 compliant terminal emulator, setup the terminal emulation to VT100 with communications parameters set as follows; select the COM port to be used for data transmission, 9600 bits/s – 8 data bits – 1 stop bit – no parity, with flow control set to none.
Example Using Windows 3.1 Terminal Application
Start the Windows ‘Terminal’ application. Using a mouse, click on
Settings
in the status bar to reveal the menu.
From the menu:
a
Select the
Terminal Emulation
dialo g b ox; confirm that
DEC VT-100
(ANSI)
is selected.
b
Select the
Communications
dialog box; check the communications parameters are set as above.
c
Select the
Terminal Preferences
dialog box; confirm that all check-boxes have been cleared.
Quick Configuration
1-25
If the cursor disappears during configuration, confirm that the Cursor
Blink check-box has been checked (i.e. shows a cross in it).
If the keyboard arrow keys fail to move the cursor during configuration, confirm that the ‘Use Function, Arrow, and Ctrl Keys for Windows’ check-box has not been checked.
d
Now save this configuration as a Windows terminal emulator file for future use.
If you are using Windows 95, use the Hyperterminal application and configure it in the same way as described above.
Figure 1-13
The Main Menu Screen
2
If the terminal emulator has been correctly configured, pressing
[RETURN] displays the Enter Password screen.
3
Enter the default password,
PASSWORD
, using uppercase characters.
The Main Menu appears as shown in
.
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Figure 1-14
Quick Configuration Menu
4
At the command prompt enter
QC
.
The screen changes to display the Quick Configuration menu shown in
Quick Configuration
1-27
About Quick Configuration
You can configure the unit to connect to other Novell networks, to bridge to hosts on the same IP network (a network with the same IP network address), to route to a different IP network (an IP network with a different
IP network address) and to connect to the Internet or other Point-to-Point
Protocol (PPP) router. By using the commands several times, you can configure the unit to automatically connect to a combination of the above networks or to several different networks of the same type.
For example, if you need to connect to an IPX site, an IP host on a different network and to the Internet using an ISDN connection to your
Internet service provider you would do the following.
■
Use the
NO
command to configure the connection to the Novell server at the remote site.
■
Use the
IPR
command to configure the connection to the remote IP host.
■
Use the
IN
command to configure the connection to your Internet service provider’s router.
You cannot configure the unit to be an IP bridge and IP router at the same time.
The AccessBuilder 500 talks to other AccessBuilder units using its own very efficient FastConnect protocol over the ISDN or WAN port connections. If you need to communicate with another manufacturer’s equipment, then you need to configure the AccessBuilder 500 to use the PPP protocol using the
Internet
option. See later in this section for more information. You can further configure the PPP parameters using the management system. See the
AccessBuilder ISDN Access Router
Software Reference
guide for more information.
Before configuring the unit to use PPP, check with your Internet service provider or with the system administrator of the remote site to find out which PPP parameters must be set and what their values should be.
Do not
attempt to configure the unit to use PPP without this information.
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Setting the Unit Name
Before you configure the unit to connect to any other network, you must first give the unit a name. Enter
NA
at the command prompt on the Quick
Configuration screen to display the screen illustrated in
The fields on this screen are:
Unit Name
Type in a suitable name for this unit. The name can be up to 12 characters long, must contain no spaces and should, where possible, give an indication of the geographical location of the unit or the name of the users.
Manager LAN IP Address
Type the IP address for this unit. It must be a unique IP address on your network.
Manager LAN IP Mask
Enter an appropriate IP subnet mask. See
in Appendix A for more information about subnet
masks.
Network Type
Toggle the network type to match the ISDN service provided by your ISDN service provider.
Figure 1-15
Setting The Unit Name
Quick Configuration
1-29
SPID 1 and 2
Service Profile IDs (SPID) are used by some ISDN service providers in the USA. If SPID is used, enter the value you are given by your ISDN service provider. Leave this field blank if you have not been provided a SPID.
Directory Number 1 and 2
Enter the ISDN number associated with each SPID.
Press [CTRL]+[E] to submit these parameters.
Connecting to a Novell (IPX) Network
To connect to a Novell network using FastConnect, enter
NO
at the command prompt on the Quick Configuration screen to display the screen illustrated in
Figure 1-16
Connecting To A Novell Network
Complete the fields on this screen as follows:
Do you have a local server?
Use the [Spacebar] to toggle this field to
Yes or No as appropriate.
If you have a local server, the unit’s configuration is updated to ensure that no data destined for local servers is passed over the link.
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Remote ISDN Number
Type the ISDN number of the remote unit that connects to the Novell network.
Call Type
Set the Call Type required for your ISDN line. Toggle this field to the Call Type required by your ISDN service provider.
Press [CTRL]+[E] to submit this information.
When you do this, the unit automatically makes a short call to the remote unit to interrogate the remote network for information about its servers. When it has obtained the information it needs the call is automatically disconnected. The unit then updates the autocall table so that when data is destined for a remote server, the unit automatically dials the correct ISDN number and connects to the remote network.
Enter
SAVE
at the command prompt to permanently store this configuration in the unit’s memory.
Quick Configuration
1-31
Connecting to an IP Host on the Same IP Network
To connect to an IP host on the same network using FastConnect, enter
IPB
at the command prompt on the Quick Configuration screen to
display the screen illustrated in Figure 1-17 .
Figure 1-17
Connecting To An IP Host On The Same Network
Complete the fields on this screen as follows:
Remote ISDN Number
Type the ISDN number of the remote unit that connects to the IP network.
Call Type
Set the Call Type required for your ISDN line. Toggle this field to the Call Type required by your ISDN service provider.
Remote IP Address
Type the IP address of the remote IP host to which you want to connect.
Press [CTRL]+[E] to submit this information.
An entry is made in the autocall table so that if any data is destined to the remote host, a call is made automatically and a connection made to the remote IP network.
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Enter
SAVE
at the command prompt to permanently store this configuration in the unit’s memory.
Although calls to the remote site are only generated when data is addressed to a specific IP host or hosts (in our example, 191.000.000.100), any data that cannot be identified as local is also passed over the link while it is open. This can prevent the link from closing after the intended data has been transferred.
To avoid this situation you can also configure the units at both ends of the link to implement a Firewall and/or set the
Maximum Call Duration
in the ISDN parameters screen to reduce the amount of traffic permitted to pass across the link. See the
AccessBuilder ISDN Access Router Software
Reference
guide for more information about these features.
Alternatively, you may wish to configure the unit to operate as a router to prevent this problem occurring altogether. However, this requires that each site consists of separate subnets. See the next section for more information.
Quick Configuration
1-33
Connecting to an IP Host on a Different IP Network
To connect to an IP host on a different network using FastConnect, enter
IPR
at the command prompt on the Quick Configuration screen
to display the screen illustrated in Figure 1-18 .
Figure 1-18
Connecting To An IP Host On A Different Network
Complete the fields on this screen as follows:
Remote ISDN Number
Type the ISDN number of the remote unit that connects to the remote IP network.
Call Type
Set the Call Type required for your ISDN line. Toggle this field to the Call Type required by your ISDN service provider.
IP Address of this unit’s LAN
Type the IP address of this unit. This is the address you entered on the Name screen.
IP Mask of this unit’s LAN
Type the IP subnet mask you entered for this unit on the Name screen. See
for more information about subnet masks.
IP Address of this end of the ISDN link
By default this field is set to
UNNUMBERED which allows unnumbered links to be used. This option is suitable for most network configurations.
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If you want to use numbered links, you must enter an IP address for this port. The IP address must be on a different network or subnetwork than the unit’s LAN IP address but on the same network or subnetwork as the IP Address at the other end of the ISDN link.
See Appendix A for information about numbered and unnumbered links.
IP Address at the other end of the ISDN link
By default this field is set to UNNUMBERED indicating unnumbered links are being used. If you want to use numbered links, type the IP address of the remote ISDN port on the unit to which you want to connect. It must be on the same network or subnetwork as the IP address at this end of the ISDN link.
IP Mask of the ISDN Link
To use unnumbered links, leave this field set to
UNNUMBERED
. If you want to use numbered links, type a subnet mask suitable for use with the IP addresses you have selected for the ISDN ports at both ends of the link. See Appendix A for more information about subnet masks.
IP Address of the Remote Host
By default, this field is set to DEFAULT.
This indicates that this is the default route and all IP traffic that cannot be routed elsewhere is to be passed to the remote unit on the ISDN number you configure in this screen. If you want to route IP traffic to a specific unit, type the IP address of remote host to which you want to connect.
Remote IP Mask
By default, this field is set to DEFAULT. Use this option if all IP traffic is to be passed to a single destination and no other route exists. If you want to route to a specific unit, type an IP subnet mask to match the address type being used.
Press [CTRL]+[E] to submit this information. An entry is made in the autocall table so if any data destined to the remote host, a connection is automatically made to the remote IP network.
Quick Configuration configures static routes which means that they are not learned, aged out or advertised to other routers.
Enter
SAVE
at the command prompt to permanently store this configuration in the unit’s memory.
Quick Configuration
1-35
Connecting to the Internet or a PPP Router
To connect to an Internet router or to a router using Point-to-Point
Protocol (PPP), enter
IN
at the command prompt on the Quick
Configuration screen to display the screen illustrated in
Figure 1-19
Connecting To The Internet Or PPP Router
Complete the fields on this screen as follows:
If you are connecting to the Internet, your service provider will be able to give you the correct values for each of these fields.
If you are connecting to a remote PPP router, check with the system administrator of the remote network for the correct values for these fields.
Name of your Internet Provider or remote site
Type the name of your
Internet service provider or of the remote unit that connects to the remote
IP network.
ISDN Number of the remote unit
Type the ISDN number of the remote unit that connects to the remote IP network.
Call Type
Set the Call Type required for your ISDN line. Toggle this field to the Call Type required by your ISDN service provider.
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IP Address of this unit’s LAN
Type the IP address of this unit. This is the address you entered on the Name screen.
IP Mask of this unit’s LAN
Type the IP subnet mask you entered for this unit on the Name screen. See
Appendix A for more information
about subnet masks.
IP Address of this end of the ISDN link
By default this field is set to
UNNUMBERED
which allows unnumbered links to be used. This option
is suitable for most network configurations. See Appendix A for more
information about numbered and unnumbered links.
If you want to use numbered links, you must enter an IP address for this port that is on a different network or subnetwork than the unit’s IP address.
IP Address at the other end of the ISDN link
By default this field is set to
UNNUMBERED
indicating unnumbered links are being used. If you are using numbered links, type the IP address of the remote ISDN port on the unit to which you want to connect. It must be on the same network or subnetwork as the local ISDN port.
IP Mask of the ISDN Link
If you are using unnumbered links, leave this field set to
UNNUMBERED
. If you are using numbered links, type a subnet mask suitable for use with the IP addresses you have selected for the ISDN ports at both ends of the link. See
information about subnet masks.
P Address of the Remote Host
By default this field is set to
INTERNET
.
This is the default route and all IP traffic not destined for the LAN port is passed to the remote unit on the ISDN number you configure in this screen. If you want to route IP traffic to a specific unit, type the IP address of remote host to which you want to connect.
Quick Configuration
1-37
IP Mask of the remote host’s network
By default, this field is set to
INTERNET. Use this option if all IP traffic is to be passed to a single destination and no other route exists. If you want to route to a specific unit, type an IP subnet mask to match the address type being used.
Make of remote router
This option sets PPP parameters needed to connect to the remote unit in its default configuration. If the remote unit’s
PPP configuration has been altered, you will need to amend the PPP parameters on this unit to reflect the changes. Refer to the
AccessBuilder
ISDN Access Router Software Reference
guide for more information
Toggle this field to the type of remote router to which you are connecting.
The PPP options for the default settings at the remote router are then automatically configured when you press [CTRL]+[E] to exit this screen.
The options are:
■
Default – Use this option if you are connecting to another
AccessBuilder 500. Also use this option if the remote unit is none of the following and amend the PPP parameters accordingly.
■
3Com – 3Com NETBuilder router.
■
Cisco – Cisco router.
■
Ascend – Ascend router.
■
Spider – Spider/Shiva router.
If you are connecting to a Spider/Shiva router, you need also to edit the
ISDN port’s configuration and set the PAP field in the LCP Configuration screen to Incoming. See the AccessBuilder ISDN Access Router Software
Reference guide for details.
PAP Password to login to Remote Site
By default this is set to
UNUSED
. If you need to use a PAP password, enter the password provided by your Internet service provider or the system administrator responsible for the remote router. This password is submitted to the remote unit for it to verify. The password is case-sensitive.
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PAP Password for others to login to you
By default this is set to
UNUSED
. If you need to use a PAP password, enter the password provided by your Internet service provider or the system administrator responsible for the remote router. Your unit verifies that the remote unit is valid by comparing its submitted PAP password with the entry in this field. The password is case-sensitive.
CHAP Password to login to Remote Site
By default this is set to
UNUSED
. If you need to use a CHAP password, enter the password provided by your Internet service provider or the system administrator responsible for the remote router. This password is submitted to the remote unit for it to verify. The password is case-sensitive. To ensure security, it is recommended that the local password is different from the remote password.
CHAP Password for others to login to you
By default this is set to
UNUSED
. If you need to use a CHAP password, enter the password provided by your Internet service provider or the system administrator responsible for the remote router. Your unit verifies that the remote unit is valid by comparing its submitted CHAP password with the entry in this field. The password is case-sensitive.
Press [CTRL]+[E] to save this information.
An entry is made in the autocall table so that if any data is destined for the Internet or Remote PPP routed network, a call is made automatically and a connection made to the remote router.
Enter
SAVE
at the command prompt to permanently store this configuration in the unit’s memory.
Monitoring ISDN Line Usage
1-39
Monitoring ISDN Line Usage
After you have first configured the unit for use with ISDN, it is important to monitor ISDN line usage to ensure that the unit is working in the way you expect.
Check the ISDN DATA LED to ensure that unexpected calls are not being made or that connections are not remaining open when you expect them to have closed. As in a conventional telephone call, charges are made regardless of what is sent down the line until the call is dropped.
If you want to ensure that ISDN line usage is limited, set up ISDN
Timebands or set the
Maximum Call Duration
parameter. See the
AccessBuilder ISDN Access Router Software Reference
guide for more information on these features.
Setting Up a WAN Link
If you are using the AccessBuilder 500 to connect to a remote site over a leased line link, the initial setup is very simple.
1
Before you power on the unit, connect an appropriate WAN cable to the WAN port on the rear of the unit. If you have already powered on the unit, switch it off and connect the cable.
For more information about suitable cables, see
.
2
Power on the unit.
The AccessBuilder 500 automatically configures the WAN port to the appropriate line speed.
3
Refer to the
AccessBuilder ISDN Access Router Software Reference
guide and edit the WAN port’s configuration as follows:
a
From the main menu, enter
CO PO
.
b
Highlight the WAN port.
c
Enter
ED
to display the Edit WAN Port screen shown in
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d
If you are routing, edit the Port IP address to set it to
UNNUMBERED or to a valid IP address for the WAN link.
See
for more information about using numbered and unnumbered links.
If you are bridging, leave this field at the default setting.
e
If necessary, change any of the other parameters to suit your WAN link. In most cases the defaults can be used.
f
Press [CTRL]+[E] to submit this configuration.
The WAN port is now configured and provided the remote unit’s WAN port has also been configured, data will be passed across the link.
Enter
SAVE
at the command prompt to permanently store this configuration in the unit’s memory.
Figure 1-20
Edit WAN Port Screen
Examples of Typical ISDN Networking Applications
1-41
Examples of Typical ISDN Networking Applications
This section describes four of the most common applications of the
AccessBuilder 500. All of these configurations can be carried out using the
Quick Configuration
option and no further configuration is necessary to make the unit operational. However, you may want to fine tune the performance of the AccessBuilder 500. The information provided in the
AccessBuilder ISDN Access Router Software Reference
guide will help you do this.
The four typical applications are:
■
Connecting to a Novell Network.
■
Connecting to an IP host on the same IP network.
■
Connecting to an IP host on another IP network.
■
Connecting to the Internet or a PPP router.
You may need to combine two or more of these applications to provide full connectivity to your network. This is easily done by repeating the
Quick Configuration
option as many times as is needed.
Novell Network
Many organizations base their local area networks on Novell NetWare servers and users may need to access information stored on servers in other locations. If you are using ISDN to connect to the remote site, you can configure the AccessBuilder 500 to automatically call and connect to remote Novell servers when connection is required.
During configuration, once you have entered the ISDN number for the remote site, the AccessBuilder 500 makes a call to the remote site and autodiscovers the Novell servers on that network. It is then able to autocall the remote site whenever a connection to one of the remote servers is requested. To the user at the local site it will appear as though the server is on the same network.
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When no data is being passed between the workstation and server, the
AccessBuilder 500 closes the ISDN connection and the units at each end of the link
spoof
the Novell IPX protocol so that both the workstation and server believe the connection is still valid. As soon as the unit identifies that data needs to be passed to the server, the ISDN connection is re-established without the user being aware of ever being disconnected. In this way ISDN calls are kept to a minimum.
Figure 1-21
Connecting To A Remote Novell Network
In the example shown in
, the Local Site is connected to a
Remote Site. The Local Site shown has several workstations and a server but could equally consist solely of workstations or even a single workstation (such as in the case of a homeworker). The Remote Site may be a central site for an organization or simply another like-sized office.
If you are connecting to the remote site over a WAN leased line link, the AccessBuilder 500 has no need to spoof the IPX protocol as there is a permanent connection in place. Once the AccessBuilder 500 has determined that the server is on the Remote Site all data between the server and workstation is passed over the link.
Examples of Typical ISDN Networking Applications
1-43
IP Host on the Same IP Network
If your organization operates a TCP/IP network and needs to extend the
IP network over geographically remote sites, it is possible to bridge the network using the AccessBuilder 500. It is only possible to bridge where both sites have the same network address and the devices are on the same subnet. In a class C IP address, the network address is the first three groups of numbers. For example:
192.000.000.xxx
where xxx
represents the host ID of the individual devices on the subnet.
See
for more information about addresses.
Typically IP bridging would be used to connect a back office or home office into a main site. Any further network connections would be carried out from the main site. An example of such a network is shown in
During configuration, you enter the ISDN number and the IP addresses of any hosts to which you want to connect. In the example in
, the IP address of the host 191.000.000.100 is used and only when data destined for this device is received by the AccessBuilder 500, is a call made to the remote site.
Figure 1-22
IP Bridged Network
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There are some issues about which you should be aware when implementing an IP bridging solution.
■
Although calls to the remote site are only generated when data is addressed to a specific IP host or hosts (in our example, 191.000.000.100), any data that cannot be identified as local is also passed over the link while it is open. This can prevent the link from closing after the intended data has been transferred.
■
Some devices and applications (for example autodiscovery programs on SNMP managers) poll all devices on a subnet at regular intervals and this could lead to frequent ISDN calls if you have entered several IP hosts to generate autocalls to the remote site. When combined with the problem described above, you could find your ISDN line permanently connected.
To avoid this situation you need to be sure that no devices or applications exist on your local site that could make unnecessary and costly calls to your remote site. You can also configure the AccessBuilder 500 units at both ends of the link to implement a Firewall and/or Call Guillotine to reduce the amount of traffic permitted to pass across the link. See the
AccessBuilder
ISDN Access Router Software Reference
guide for more information about these features.
Alternatively, you may wish to configure the AccessBuilder 500 to operate as a router to prevent this problem occurring altogether. This however requires that each site consists of separate subnets. See the next section for more information about IP routing.
IP Host on Another IP Network
Most organizations using TCP/IP protocols on their network, choose to subnet remote sites or even to have them on different networks. This requires that connections to remote sites are routed rather than bridged.
The advantage of routing over bridging is that calls to the remote site are only made when data is specifically addressed to a remote network.
Bridging passes any data not known to be for the local network to the remote network whether that is its destination or not.
Examples of Typical ISDN Networking Applications
1-45
Because the ISDN number can be associated with a remote network rather than just a specific IP host, any data for the remote network can generate an autocall and be routed over the AccessBuilder 500. If you need to connect to IP hosts on several networks, you will need to use routing to be able to communicate with the different hosts.
The example shown in Figure 1-23 shows the Local Site connected to
two Remote sites over ISDN. All sites are connected using AccessBuilder
500 units.
Figure 1-23
IP Routed Network
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Internet or PPP Router
Some small businesses need high-speed connections into the Internet or need to connect to large global networks used by larger organizations.
When communicating with another AccessBuilder 500, the unit uses
FastConnect, its own proprietary high speed protocol. However, in order to connect with other routers it needs to be configured to use the slower
PPP protocol. PPP is used by many other routers.
Increasingly Internet service providers are offering access to the
Internet over ISDN via an ISDN router. PPP routing over ISDN allows a simple cost-effective connection to the Internet or into a large organization’s global network.
Figure 1-24
PPP Connections To The Internet and Corporate Network
Examples of Typical ISDN Networking Applications
1-47
Multiple Connections from a Single Site
In some instances it is likely that you will need to connect to Novell servers on one site, IP hosts on the same remote site or possibly a different remote site and a connection into the Internet. This can all be achieved by running the simple configuration several times until all the desired types of connection have been configured. The only thing you need to be aware of is that you cannot bridge and route the same protocol.
The local site shown in
Figure 1-25 is a small business that needs data
links to several of its clients and a connection to the Internet. It has an IPX connection to access information on one client’s NetWare server and IP routed connections to several IP hosts at different clients’ sites. Finally, there is a connection to the local Internet service provider’s PPP router giving fast access to the Internet. All connections can be set up with an autocall so that connections to the remote sites are made as soon as the
AccessBuilder 500 identifies data not destined for the local network.
Figure 1-25
Multiple Connections From A Single Site
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Troubleshooting
WARNING:
There are no user serviceable components inside the case of the unit.
CAUTION:
Read the section ‘Important Safety information’, at the start of this manual.
The AccessBuilder 500 is fully performance tested after assembly. Providing the unit has been correctly installed, and is used in accordance with the instructions contained in this manual, difficulties should not arise. If unit or system maintenance is required, then it must be carried out by a competent network engineer.
In the unlikely event that you experience problems with the unit, the following procedure will enable you to undertake basic troubleshooting before contacting your 3Com reseller.
Malfunction
If you cannot connect the unit to the network or
PC.
The POWER LED does not light.
Remedy
Verify that your computer is equipped with an available serial port and that the correct cables and connectors are being used. If in doubt contact the unit’s supplier.
Confirm that: a) The switched outlet socket of the electrical mains system supply is turned on. The mains lead is correctly plugged into the unit’s power socket. b) c)
The unit’s on/off switch is toggled to the ON position.
The switched outlet socket is ‘live’ by plugging the unit into an alternate socket to see if it functions.
d) e)
The fuse within the plug (if fitted) has not blown and that the plug is in good working order.
The unit’s internal fuse has not blown. If the fuse has
blown, see “Renewing the Internal Protection Fuse” on page 1-50 for instructions on replacing it.
Troubleshooting
1-49
Malfunction
The ISDN OK LED does not light.
If other LEDs do not light during operation of the unit.
The local unit does not connect to the remote unit.
Remedy
Follow the procedures as outlined for
“The POWER LED does not light.”
a) Ensure that the AccessBuilder 500 is powered up and the
POWER LED is lit. b) c) d) e) f)
Confirm that the ISDN UTP cable is correctly connected, and that the cable is attached to the socket marked
ISDN.
Confirm that the ISDN line socket that is connected to the unit is conveying an ISDN service.
Try making an ISDN call using a telephone connected to the ISDN line to confirm if the line is operational.
If the LED still fails to light, plug the UTP cable into an alternate ISDN service socket to confirm that it functions.
Try using an alternate UTP cable to connect the unit to the ISDN service socket.
During normal operation the remaining unit LEDs should light and extinguish depending on the action being taken. If the LEDs fail to light in accordance with their function (refer to
“Front Panel” on page 1-9 ), then contact your supplying
3Com reseller.
a) b) c)
Check the connections between the unit, the network, or
PC and the ISDN line.
Confirm that the line is working by connecting a telephone to the ISDN line to make a call.
Check that the number which you are dialling is connected to the remote unit and that the unit is configured to be able to answer calls.
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Renewing the Internal Protection Fuse
CAUTION:
First, read the section; 'Important safety information' at the start of this manual.
Isolate the electrical mains system supply before commencing installation.
Ensure all on/off power switches are set to their 'OFF' positions and the mains lead has been removed from the unit's power socket.
1
Using a small thin-bladed screwdriver, remove the fuse retainer cap.
The cap has a spring-loaded locking feature which needs to be disengaged by pushing the cap inwards whilst turning it anticlockwise.
The fuse carrier and fuse can then be withdrawn from its socket.
2
Renew the protection fuse with a fuse of the same type and rating.
3
Refit the protection fuse in reverse order.
17
Figure 1-26
Renewing The Internal Protection Fuse
Utilities Diskette
1-51
Utilities Diskette
The AccessBuilder 500 is supplied with a software support diskette containing utilities which may help you enhance the performance of the unit. The directory structure for the diskette is shown below:
The AB-UTILS directory contains three sub-directories which hold the following information, programs and utilities.
Figure 1-27
Utilities Diskette Directory Structure
Sub-directory NOVELL
■
Contains two dialler programs for use with Novell NetWare: macdial.exe uses the AccessBuilder's autocall on MAC address feature.
■ dialler.exe allows for calling and clearing by using the ISDN telephone number.
Both of these programs need Novell ipx.com to be running, both are designed for command prompt use and can be incorporated into batch files.
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Sub-directory MIB
Contains the private SNMP MIBs in ASN1 format for use with the 3Com
Impresario network management application, and for integration of a third party SNMP manager.
Sub-directory DECNET
Contains files which can be used for establishing ISDN calls in the
DecNet environment.
A
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Introduction
During the initial configuration of the AccessBuilder 500 you must decide whether to configure the unit as a bridge or as a router although we may help you with this choice with our Quick Configuration options. If you are unsure which option you should choose, read this appendix to help you decide.
Bridges and routers are used to connect networks together. The cost of connecting networks together is generally proportional to the distance over which the network extends and the amount of bandwidth required.
Large amounts of bandwidth can be provided easily within a LAN by connecting different segments together with a local bridge. However, it becomes impractical and expensive to extend this bandwidth over larger distances, and it is, therefore, usual to interconnect local high speed networks using bridges or routers connecting over slower speed terrestrial and satellite links.
In the following sections we describe the concepts behind bridging and routing, and discuss the different ways in which LANs can be configured and operated to optimize performance and minimize disruption of traffic on each individual LAN.
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R I D G I N G A N D
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Bridging and Routing Concepts
A bridge connects one or more LANs together. It examines each data frame received at a LAN port and forwards any frames that it assumes are for a destination device not connected to that LAN port. The bridge is able to do this by learning which devices are connected to each LAN port.
A router learns much more about the networks connected to it and is able to be much more selective about the data it passes on to other networks and to which networks it transmits. By default routers reject or
filter
data unless it matches predefined attributes (for example specific protocols or destination network addresses). In large interconnected networks a router selects the best route for data to travel.
Guidelines For Choosing Bridging or Routing
The list below outlines some of the reasons why you might choose to configure the AccessBuilder 500 as a bridge or a router. Read through the rest of this appendix for more explanation and to help decide which of the above conditions apply to your network.
■
A bridge is simpler to configure but a router can provide more security on a busy network and filter unwanted data transmissions more effectively.
■
If your network consists of only one or two links between different sites and your network is not heavily loaded, in most circumstances you can configure your AccessBuilder 500 units as bridges.
■
If your network structure is complicated and consists of a mixture of leased line and ISDN links, or if it uses several different protocols, you may obtain better performance from the AccessBuilder 500 units if you configure them as routers.
■
If you are connecting to a routed corporate network that is already running
IP and/or IPX protocols or if you are using the AccessBuilder 500 to connect to the Internet you must configure the unit as a router.
Bridging and Routing Concepts
A-3
How Bridges Learn
When a bridge is first powered on, it does not know the number or the locations of stations that are connected to the LAN. To minimize the amount of data passed over the bridge it must
learn
the whereabouts
(address) of stations to ensure that it passes only the data that is intended to be passed over the bridge.
Like the envelope of a letter, the header of each frame of data transmitted on the network has a From (source) address and To (destination) address.
This ensures that data reaches its destination on the LAN and that the receiving station can reply. The bridge reads every frame of data received at the LAN port and extracts the source address of the frame. From this information it builds an address table of stations it knows to be on the LAN.
To decide if data should be passed over the bridge, the bridge examines the destination address of the frame. If the address is already in its address table, the bridge knows the destination is on the LAN and therefore rejects or
filters
the frame.
If the destination address is not in the address table, the bridge transmits the data across the bridge. It does this even if the destination device is on the local LAN because it does not recognize the destination station as local. However, if the destination device is on the local LAN, once it replies to the original source station, its own source address is part of the data frame and it is learned by the bridge and added to the address table.
By operating in this way, the amount of data forwarded by the bridge is kept to a minimum. Traffic that is for devices on the attached LAN is rarely forwarded over the bridge.
A bridge can be configured to forget or
age
a station’s address after a period of inactivity, a facility which is used to ensure that stations which are no longer attached to the LAN, do not remain in the bridge’s address table, using up space that may be required for other stations’ addresses.
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Some bridges allow address information to be manually configured into the bridge, provided the automatic
learning
facility is turned off, although this will not normally prove necessary unless specific traffic filtering is required.
You can also configure a number of other features to improve the performance and operation of the AccessBuilder 500. These include sophisticated frame filtering techniques so that only certain types of frame, or those associated with particular work groups, are passed between specific segments.
Bridging Between Remote Sites
The AccessBuilder 500 is able to send frames between LANs that may be separated by considerable physical distances. It achieves this by making use of digital ISDN links. ISDN services are usually operated by telephone companies (PTTs) or other service providers.
Figure A-1 shows two LAN segments, A and B, which are connected by
a pair of AccessBuilder 500 units, 1 and 2. The type of link between the two depends on the WAN services available at each of the remote bridge locations, and the price the network administrator is willing to pay for those services.
Figure A-1
Simple Remote Bridging
Bridging and Routing Concepts
A-5
The AccessBuilder 500 uses FastConnect, its own protocol, to ensure the most efficient connection with other AccessBuilder units. However, if you are connecting to a different type of bridge/router the standard PPP communications protocol is required to establish the link. You can configure outgoing calls to use either FastConnect or PPP as required. The
ISDN port on the AccessBuilder 500 autosenses the protocol being used on incoming calls and switches to the protocol necessary for that connection.
If you are using ISDN to connect to different networks, the two B channels can be used independently to connect to different networks at the same time.
Building a Larger Network
Large networks of interconnected LANs can be established by using multiple bridges as illustrated in
.
The bridges build up their address tables. If the destination unit is not registered as being accessed via the bridge’s LAN interface, the frame will not be placed on LAN A. Therefore, frames passing between LAN B and LANs C or D will not impact the overall performance of the LAN.
Figure A-2
Multiple Remote Bridges
A-6
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A: B
R I D G I N G A N D
R
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Multiple Paths Between Bridged LANs
With only a single physical path between LANs, the network is susceptible to link and bridge failures. In the event of a failure, the connection between any of the LANs upstream or downstream of the point of failure will be broken. A more resilient network of interconnected LANs can be established by providing more than one link between any two of the LANs.
Normally, this network would soon encounter serious problems resulting from a loop, around which frames could endlessly travel if precautions aren’t taken by the bridges. Over ISDN links a proprietary form of loop control is implemented.
On startup, the bridges send out frames to enquire if there are other bridges on the network. By exchanging information, the bridges block ports that cause the loops and ensure that there is only ever one active path through the network. If one of the links or bridges fail, the other bridges detect this and reconfigure their ports so that there is once again an active data path through the network.
Network Topology
If your network topology is star shaped, a combination of ISDN and bridging is usually the most efficient and successful option. Routing is a better solution if your network topology is a complex mix of both leased line and ISDN circuits, running at 64 Kbps to 2 Mbps.
Broadcast Storms
Bridges are programmed to automatically forward data packets by default while routers filter data packets by default. These attributes have an impact on the overall flow of data across the network. Much has been made of
broadcast storms
in connection with bridged networks, where the broadcast signals from bridges propagate to fill all of the wide area bandwidth, and bring the network down. Broadcast storms cannot be attributed to installation of bridges or routers, but by poor protocol implementation and network design. However the deployment of routers can effectively
firewall
one logical network from another.
Bridging and Routing Concepts
A-7
Optimum Use of Resource
Bridged networks use Spanning Tree Protocol (STP) to provide network resilience, by retaining redundant links on stand-by, in case the primary link fails. This means that you are not making maximum use of available resources.
Routing protocols make each node aware of the primary and alternate routes available, ensuring that resources are not wasted.
Routers have been designed to provide the optimum route through the network from the workstation through to the destination resource with which the user wishes to communicate. In a very large network there could be multiple paths available, and these could change as dedicated links go in or out of service. These changes in network topology are handled by routing protocols. However, when using the
ISDN the source network can dial direct to the destination network, and establish a point-to-point bridged or routed connection. Generally, when using this type of ISDN dial-up link, routing does not provide much extra benefit.
Network Organization, Structure and Physical Layout
Some organizations are structured into departments determined by the physical layout of their work environment, so it is natural to divide the corporate network into separate logical networks. Routing becomes the obvious candidate for handling these individual LANs.
The Internet
The protocol adopted by the Defense Data Network (DDN) for the
Internet, is based on obtaining and abiding by, a registered Internet address range. This makes a router the ideal choice for accessing the
Internet. Unfortunately, new applicants are likely to only get a
Class C
registered Internet address, preventing more than 254 connections on one bridged IP LAN.
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Routing IP and IPX
Running a bridged network allows workstations to communicate directly between one another. A PC user wishing to communicate with a remote network server is totally unaware of any intervening bridges.
This is known as transparent operation.
Figure A-3
Example Network
It is important to understand that in a bridged network the addressing structure for both IP and IPX relates to a single network. If the units in
Figure A-3 were bridges and not routers, then an IP node on LAN A
could, for example, have an address 140.56.10.0, the node on LAN B an address 140.56.10.2, and the node on LAN C, an address of 140.56.10.3.
All the nodes, therefore, are able to share the same Class B network address, regardless of their location on the bridged network.
However, if there were NetWare nodes throughout the three bridged sites, they would also share the same IPX network number. If each of the bridged LANs supported a network server, each with its own unique network number, and an IPX address is misconfigured, the
NetWare network server consoles will report the message ‘Router
Configuration Error – Router XXXXX claims that LAN is XX-XX-XX-XX’.
(The router it refers to is in fact the network server).
Routing IP and IPX
A-9
Network
File Store
(NFS)
File
Transfer
Protocol
(FTP)
Telnet
User
Database
Protocol
(UDP)
Transmission
Control
Protocol
(TCP)
Internet Protocol (IP) and
Internet Control Message Protocol
(ICMP)
ARP
RARP
Link Level Control
Ethernet
Hardware
Others
Figure A-4
Open Systems Interconnection Network Layer Model
A routing environment allows stations to communicate indirectly.
Following the example in
Figure A-3 , let us assume that a station on LAN 1
wants to communicate with a network server on LAN 2. The station on
LAN 1, constructs a
Layer 2
datalink header (see
source station’s hardware address, and also the destination hardware address of the local router. To direct the packet to its final network destination, the source station must complete the
Layer 3
network header with the destination network address of LAN 2.
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Once the packet is received by the Router A, attached to LAN 1, it strips
off the network header (refer to Figure A-5 ) and examines the Layer 3
datalink header information. It then reviews its routing tables in order to establish where to forward the data packet. It is possible that the
LAN 1 router has multiple outgoing ports that would allow different transmission routes to the destination network. In our example using
Figure A-3 , a packet could go via Router D to get to Router B, or it
could go more directly across a single direct link between Router A and
Router B.
Figure A-5
Data Packet Containing Hardware And Software Addresses
IP Routing
The local router contains, within its routing table, information which will allow it to determine the best data transmission route. The type of information the router uses to make these assessments is protocol dependent, and some communications protocols may employ a range of routing algorithms, and accompanying routing protocols. In the case of the TCP/IP protocol suite, the AccessBuilder 500 utilizes the Routing
Information Protocol (RIP). RIP is also known as a
distance vector
protocol.
Routing IP and IPX
A-11
Different protocols use differing network characteristics or
metrics
when making routing decisions. The metric employed by RIP is a
Hop
Count
. A hop count is defined by the number of routing nodes there are between the source and destination units. In our example, there are two hops between LAN1 and LAN 2 going via Routers A and B. If traffic was directed via Routers A, D, and then B, this would be three hops.
The algorithm will automatically select to forward the data packet via
Router A, as this route contains the least number of hop counts which makes it the preferred direct route.
Every thirty seconds, each IP router will advertise via RIP datagrams, to all other routers on the internetwork, how many hops it takes to reach all connected logical networks, based on the routers network position and the state of its physical links. In an ISDN environment, making ISDN calls every thirty seconds to pass on and receive RIP updates would be costly. When initially setting up the network, the AccessBuilder 500 is manually connected over the ISDN for a three minute period, in order to learn the topology of the rest of the network. Once this has been performed the AccessBuilder 500 will only make ISDN calls to transmit data packets. While this data transfer is in progress, RIP updates will be
piggybacked
on to the call, updating both parts of the network with the latest RIP information.
It is also possible to assign what are known as
static routes
, which are manually entered fixed routes. The network manager may be aware of specific traffic patterns, or needs to enforce a particular routing policy.
Static routes provide an option to force traffic through the network in a particular way. The disadvantage with this approach is that routing protocols dynamically update all the routers on the network, with the current network topology, enabling backup routes to be deployed. In a static route situation, if the WAN links in that routing definition are down, then traffic cannot be passed. Implementing a static route prohibits the router from being able to offer alternative data paths.
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A: B
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IPX Routing
Novell IPX also uses RIP for routing purposes. Although it is similarly named to the IP equivalent, it uses a different protocol. IPX RIP broadcasts datagrams out onto the network every sixty seconds. Upon receipt of a RIP datagram, a router adds one to the hop count of each route advertised and broadcasts a RIP datagram to the other networks, with which it is connected.
The cost of a route in an IPX network is determined by the metric known as
ticks
. In a LAN only environment this is the hop count plus one, e.g. three hops or four ticks. For an internetwork connected via a WAN or
ISDN links, the tick count is factored on the speed of the WAN link.
We saw above the common network numbering scheme employed for a bridged network. By employing routing, LAN A, LAN B and LAN C become three separate networks on a network. The network numbering must reflect that situation.
In a Novell IPX environment we could allocate IPX network numbers
00000111 to LAN A, 00000222 to LAN B and 00000333 to LAN C.
Having configured the ports of the AccessBuilder 500 to accept this protocol, routing will now occur between the remote network servers and workstations but addressed by different network numbers.
It should be noted that NetWare 3.X and later, uses the concept of internal
IPX addresses, which is somewhat similar to network addressing. The internal address refers to the internal network within that server allowing internal processes to communicate. These numbers must be unique for all servers right across the network. Although network servers may appeared wired correctly, and in other respects seem to be working correctly, duplicated internal IPX addresses will not allow correct operation.
NetWare has a hop count limitation imposed by the RIP. On an IPX network a data packet can cross a maximum of fifteen routers before being discarded.
Routing IP and IPX
A-13
IP Addresses
TCP/IP Numbering and subnet masking IP numbers or
addresses
are normally made up of four fields (normally called
bytes
), with each byte having a whole number value of between 0 and 255, and the bytes separated by a full stop. For example:
123.123.123.123
An IP address is divided into two sections, one is the
Network Address
section and the other is the
Host Address
section. For example:
123.123.|123.123
Network Host
The divider | between the two sections is moveable according to what
class
of IP address it is. The class of address is defined by what the number is in the first address byte:
■
For a Class A IP address the number in the first byte will be in the range
00 to 126
■
For a Class B IP address the numbers in the first & second bytes will be in the range 128.001 to 191.254
■
For a Class C IP address the numbers in the first, second & third bytes will be in the range 192.000.001 to 223.255.254
For example:
Class A
1.|123.123.123
Network Host
Class B
128.001.|123.123
Network Host
Class C
192.123.123.|123
Network Host
A-14
A
P P E N D I X
A: B
R I D G I N G A N D
R
O U T I N G
Using of any of the address classes in a private TCP/IP network is not a problem, providing that connections outside of that private network to external public or private TCP/IP networks are never needed. If a private IP addressing number scheme is established within a private corporate network, connections out of that network to external public or other private TCP/IP networks, can be achieved via a computer which has software which enables it to act as an IP
gateway
. These devices, if configured correctly, provide the IP numbering/address translation between the two networks.
Subnet Masking
Subnet Masking is a mechanism which can be enabled in computer and communications equipment which tells the equipment and the network, which parts of the IP address are to be used as the
Network
identifier and which are the
Host
identifier.
A subnet mask consists of a similar field structure to that of the IP address (123.123.123.123). For example:
255.255.0.0
This means that the first two three digit bytes of the IP address (the fields
masked
by - 255.255) are to be recognized and used as the
Network address, and the last two bytes (those set to .0.0) are to be used to identify the Host address.
An alternative way of expressing a subnet mask is a single number indicating how many bits of the IP address are to be used for the network address. For example 255.255.0.0 can be expressed as 16 while
255.255.255.192 can be expressed as 24.
The AccessBuilder 500 can be configured to use subnet masking to enable ISDN Autocalls to be made on groups of IP addresses or on specific IP addresses.
Normally, a subnet mask would be set so that any IP address, in a range of hosts on a destination LAN which are detected on the unit’s locally connected LAN port, causes an ISDN Autocall to be made out to that destination.
Routing IP and IPX
A-15
This is achieved by the addition of a
/xx
number at the end of the configured address. For example:
193.123.123.123/32
The
/32
appended to the IP number indicates that all four of the bytes are used and must have valid entries.
A
/24
mask, for example:
193.123.123.0/24 means that only the first three bytes are to be recognized and used, and the last byte can be ignored. In this case, any IP address appearing on the locally connected LAN in the range 193.123.123.0 to 193.123.123.255 will cause an autocall to be made to the destination network who’s name is associated with that number in the ISDN Autocall table. The name is then looked up in the ISDN Numbers table and a call made to the ISDN number which has been assigned to that name.
A-16
A
P P E N D I X
A: B
R I D G I N G A N D
R
O U T I N G
Obtaining an IP Address
If you want to use a unique IP addressing system on your network so you can connect to the Internet, there are three organizations responsible for allocating network addresses. These details are correct at the time of printing but may change.
USA - InterNIC, Network Solutions
Attention: InterNIC Registration Services
505 Huntmar park Drive
Herndon
VA 22070
Telephone: 1-800-444-4345 (Toll Free)
1-619-455-4600
1-703-742 4777
You can also send e-mail to these addresses:
■ [email protected] – host, domain, network changes and updates.
■ [email protected] – computer operations.
■ [email protected] – automatic mail service.
■ [email protected] – automatic mail service for general enquiries.
■ [email protected] – enquiries not handled by the services above.
Europe -RIPE
Attention:
Telephone:
Fax: e-mail:
RIPE NCC
Kruislaan 409
NL-1098 SJ Amsterdam
The Netherlands
+31 20 592 5065
+31 20 592 5090 [email protected]
Routing IP and IPX
A-17
Asia Pacific Network Information Center (APNIC-DOM)
Attention: Asia Pacific Network Information
Center (APNIC-DOM) c/o Computer Center
University of Tokyo
2-11-16 Yahoi
Bunkyo-ku, Tokyo 113
Japan
Admin. Contact:
Telephone: e-mail:
Nakayama, Masaya (MN89)
+81 3 3812 211 ext2720 [email protected]
Technical Contact:
Telephone:
Fax: e-mail:
Conrad, David (DC296)
81 3 3580 3781 or 3580
81 3 3580 3782 [email protected]
A-18
A
P P E N D I X
A: B
R I D G I N G A N D
R
O U T I N G
Numbered and Unnumbered Links
When routing and using the AccessBuilder 500’s FastConnect protocol over ISDN links as opposed to PPP, you have the option of using numbered or unnumbered links.
A numbered link requires a valid IP address to be configured for both ports connected to each end of the link. The IP address used must be for a different subnet or network than that used by either LAN at each end of the link. An example is shown in
Figure A-6 . In this example, the
Local Site uses the network address 191.000.100.xxx on its LAN. The remote site uses the network address 191.000.200 on its LAN and the link uses 191.000.300.
Figure A-6
Example Of A Numbered Link
By default the ISDN port has an IP address of 10.0.0.1. This is set to allow remote Telnet connections to the unit to enable configuration but must be changed when configuring the unit to allow correct operation. If you use the
Quick Configuration
(
QC
) option to configure the unit to operate over ISDN, the Port IP Address is set to unnumbered.
In most instances you should use unnumbered links. This is easier to configure and does not use network addresses which may be in short supply.
B
T
E C H N I C A L
I
N F O R M A T I O N
Specifications
LAN Connector Interfaces
■
15-way D-type female AUI connector.
■
10BaseT via an RJ45 connector socket for UTP.
Only one LAN connection can be used at a time.
WAN Connector Interface
25-way D-type female connector, configured to support one of:
■
V.11 (X.21) for speeds up to 2.048 Mbps.
■
V.28 (V.24/RS232) for speeds up to 19.2 Kbps.
■
V.35/V.36 for speeds up to 2.048 Mbps.
ISDN Connector Interface
Provides a twin interface to a 2B+D basic rate ISDN service, via an RJ45 connector socket.
Voice Connector Interface
Provides interface for analog telephony equipment via a British Telecom connector socket. A BT to RJ11 adapter is provided with the unit.
B-2
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
Management Connector Interface
9-way D-type to sub RJ11 connector for use with a VT100 compliant terminal or PC.
■
Local and remote terminal management.
■
TCP/IP Telnet menu driven management interface for remote management.
■
Software upgrades, enhancements and configurations downloadable from network attached terminal or PC.
■
SNMP MIB II support with private extensions for management of unique features.
Bridge Characteristics
■
802.3 MAC layer bridge.
■
802.1D spanning tree algorithm.
■
Support for bridge triangulation and link load sharing.
Performance
■
LAN filtering rate: 10000 frames per second.
■
LAN forwarding rate: 4000 frames per second.
ISDN and WAN forwarding rates are dependent on the link speed.
Approvals
B-3
Approvals
This product ostensibly complies with the electro-magnetic compatibility (EMC) requirements of EN 55022 Class A and EN 50082
(susceptibility). However, to fully comply with Class B of EN55022 the following prerequisites should be observed:
■
The WAN port must be attached to a screened digital cable.
■
The ISDN cable must be used in conjunction with a three turn ferrite.
The product carries the
CE
certification mark to indicate conformance with the following EU directives:
■
LVD (Low Voltage Directive (Safety) 73/23/EEC.
■
EMC (Electro Magnetic Compatibility) Directive 89/336/EEC.
■
TTE (Telecommunication Terminal Equipment) Directive 91/263/EEC.
The product conforms to I-CTR3 (based on NET3 – ISDN interface).
See also the FCC and CSA statements at the back of this guide.
B-4
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
Dimensions and Operating Requirements
Power Supply:
240 V AC, 50/60 Hz (nominal) UK and Europe
Power Supply:
110 V AC 50/60 Hz (nominal) (USA)
Power Consumption:
25 Watts
Operating Temperature:
0-40°C (32-105°F)
Humidity:
0-90% non-condensing
Interface Cable Characteristics
B-5
Interface Cable Characteristics
WAN Port Connecting Cable – V.11/X.21 Support
The WAN port terminates with a 25-way D-type female connector. The port can be configured to support V.11 signalling characteristics at data transfer rates up to 2.048 Mbps. The WAN port connecting cable is not supplied with the unit. The following signalling characteristics should be observed when purchasing or fabricating a suitable cable.
B-6
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
WAN Port Connecting Cable – V.24/V.28 Support
The WAN port terminates with a 25-way D-type female connector. The port can be configured to support V.24 or V.28 signalling characteristics at data transfer rates up to 19.2 Kbps. The WAN port connecting cable is not supplied with the unit. The following signalling characteristics should be observed when purchasing or fabricating a suitable cable.
Interface Cable Characteristics
B-7
WAN Port Connecting Cable – V.35/V.36 Support
The WAN port terminates with a 25-way D-type female connector. The port can be configured to support V.36 signalling characteristics at data transfer rates up to 48 Kbps. The WAN port connecting cable is not supplied with the unit. The following signalling characteristics should be observed when purchasing or fabricating a suitable cable.
7
B-8
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
Manager Port Connecting Cable
The manager port cable terminates with an RJ11 connector at one end and a 9-pin male/female D-type connector. The pin-out table below show the pin outs for this cable.
Interface Cable Characteristics
B-9
LAN Port Connecting Cable - 10BaseT
The 10BaseT port terminates with an RJ45 connector which can be connected to the 10BaseT port on another device. The table below shows the pin-outs for a straight through cable.
B-10
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
LAN Port Connecting Cable - AUI
The AUI port terminates with a 15-pin female connector which must be connected to a transceiver on a LAN using an AUI (drop) cable. This cable is not supplied with the unit. The following signal characteristics must be observed when purchasing or fabricating a suitable cable.
Ordering Information
B-11
Ordering Information
3C401000
3C 401005
AccessBuilder Remote Office 500 (UK and Europe)
AccessBuilder Remote Office 500 (USA)
731/000024
9-pin D-type plug to RJ11 plug (Manager port cable).
731/000024
9-pin D-type plug to RJ45 plug, with 3 meters of cable.
733/000028
RJ45 to RJ45 plug, with 1.5 meters of UTP cable (ISDN cable).
733/000001
RJ45 to RJ45 plug, with 3 meters of UTP cable (ISDN cable).
3C409000
25-pin to 25-pin D-type plug, with 3 meters of cable (V.24).
3C409001
25-pin D-type plug to 34-way MRAC connector, with
3 meters of cable (V.35).
3C409004
25-pin to 15-pin D-type plug, with 3 meters of cable (X.21).
733/000026
British Telecom socket to RJ11 converter (UK only).
980/000037
AccessBuilder 500 User Guide.
980/000036
AccessBuilder ISDN Access Router Software Reference.
B-12
A
P P E N D I X
B: T
E C H N I C A L
I
N F O R M A T I O N
C
G
L O S S A R Y
10Base2
An IEEE standard for using IEEE 802.3 protocol at 10 Mbps over thin Ethernet cable.
10Base5
An IEEE standard for using IEEE 802.3 protocol at 10 Mbps over thick Ethernet cable.
10BaseT
An IEEE standard for using IEEE 802.3 protocol at 10 Mbps over unshielded twisted-pair cable (the
T
stands for twisted pair).
100BaseVG
An IEEE standard for using the new IEEE 802.12 protocol at
100 Mbps over unshielded twisted-pair cable of type 5 or type 3.
100BaseT
A proprietary standard for using IEEE 802.3 protocol at 100
Mbps over unshielded twisted-pair cable. IEEE standards approval pending.
802.3
An IEEE standard for the physical layer that specifies a CSMA/CD protocol. This is the standard protocol used for Ethernet. Refer to
CSMA/CD
.
Address
The unique code assigned to each device or workstation connected to the LAN.
Age
The process of removing an address from the unit’s filtering database after the device has not transmitted for a given period of time.
ANSI
American National Standards Institute.
Application layer
Layer seven, the uppermost part of the OSI network layer model. This layer contains the user and application programs.
C-2
A
P P E N D I X
C: G
L O S S A R Y
ASCII
American Standard Code for Information Interchange, a standard that defines the values that are used for letters, numbers, and symbols.
Attenuation
The progressive degradation of a signal as it travels through a cable.
AUI
Attachment user interface, the interface between the unit and the data terminal equipment, usually in the form of a connecting cable.
B Channel
A digital data communications channel running at 64 Kbps.
The basic rate ISDN 2 service carries two B channels plus one control D channel. Refer to
ISDN
and
D Channel
.
Backbone
A network cabling segment that interconnects a group of network segments or systems.
Bandwidth
The capacity of data communications system or channel.
Baseband
A communication technique in which network cable is used to carry a single stream of data at a time.
Baud
A unit of signalling speed equal to the number of signalling events in one second.
Bit
Either of the digits 0 or 1 when used in the binary numeration system. Eight bits equals a single byte.
Bridge
A device that links two or more local or remote area networks together. A bridge may be used to extend the network or to connect two different network transport technologies together.
Broadband
A communications technique in which network cabling is used to carry multiple streams of data simultaneously.
Broadcast Storm
A rare event in which broadcast frames are propagated endlessly through the network because poorly configured bridge and router connections.
C-3
Bus
A single segment through which devices are connected. An Ethernet
LAN is based on a bus network which connects all communicating workstations with a common cable.
Byte
A string that consists of eight data bits treated as a unit.
Call Guillotine
A feature that disconnects a call after a certain period of time irrespective of whether data is being passed across the link or not.
CCITT
Comité Consultatif International Téléphonique et Télégraphique, now renamed ITU, International Telecommunication Union.
CHAP
Challenge Handshake Authentication Protocol. Part of the PPP protocol to ensure authentication of the connection between two devices.
Class
Type of IP address. IP addresses fall into three main classes, A, B and C.
Client
A user whom is making use of a particular system resource or peripheral through a workstation attached to a local or wide area network.
Client/server
A user who is attached to a file server to recover and store files, but the processing of the data or use of an application is carried out on the client machine.
Coaxial cable
A twin-conductor cable used for computer networking, in either a thick or thin form. This cable consists of a centre core wire
(stranded or single core) covered by insulation, a second conductor of woven wire, and an external covering of rubber. Thin coaxial cable resembles television cable. Thick coaxial cable has an increased diameter outer bore and is often yellow or orange in color.
CSMA/CD
Carrier Sense Multiple Access with Collision Detection, the
Ethernet protocol that allows each device to create and send its own data packets. CSMA/CD is used to avoid excessive collisions between packets as they are randomly transmitted. A CSMA/CD device first listens for other carriers, if it detects no other carriers, it will then allow the data packet to be transmitted. If a collision is detected, the device stops transmitting, waits a random length of time, and begins transmitting again.
C-4
A
P P E N D I X
C: G
L O S S A R Y
D Channel
A control channel carrying signalling information, running at 16 Kbps. The basic rate ISDN 2 service carries two B channels plus one control D channel. Refer to
ISDN
and
B Channel
.
Data
Characters or code either entered by the user or passed between devices that are part of the computer or network.
Data communications
The transfer of data via transceiver equipment by means of data transmission according to a protocol. Refer to
Protocol
.
Datagram
A message that is sent from one computer or device to another to confirm it location or status on a network.
Data link layer
The second layer of the OSI reference model. This layer is responsible for controlling message traffic.
Data packet (packet)
A sequence of binary digits, including data and control signals that is transmitted across a LAN or WAN.
DCE
Data circuit-terminating equipment.
DTE
Data Terminal Equipment. The physical interface and link access procedures between DTE and data circuit-terminating equipment
(DCE).
DTMF
Dial tone multi-frequency, the signalling system used by PSTN.
Refer to
PSTN
.
Downloading
A user initiated transfer of data from a server to the user’s own workstation. Also used to classify the transfer of files from one system to another, usually to upgrade or revise system software.
EPROM
Erasable programmable read-only memory. A chip whose memory can be erased and reused.
Ethernet
A 10 Mbps baseband local area network protocol, compatible with IEEE 802.3 standards.
C-5
FastConnect
The OfficeConnect Remote’s proprietary connection protocol that allows fast connection between units either over the
ISDN link or over a permanent leased line WAN link.
Fiber optics
A technology that uses laser light pulses, sent over thin glass fibres, which is able to deliver data at speed up to several gigabits per second.
File server
A computer running a special operating system that allows workstations to access files.
Filter
A configuration that removes types of data frames based on user-entered parameters.
Firewall
A method of preventing unauthorized access to a network or a host on a network. A firewall is usually implemented within a router’s software.
Frame
The method by which a data packet is constructed to be sent across a network. Usually assembled with header and footer information.
Gateway
Another name for a router on a network.
HDLC
High-level Data Link Control. OSI’s bit orientated protocol.
Hop count
The number of routing nodes between a source and destination device on a LAN or WAN.
Host
A device or computer on an IP network to which you can connect.
Hub
A cabling centre in a star topology that either amplifies a signal and transmits it (active hub) or simply passes the signal along (passive hub).
Hyperterminal
The terminal emulation program provided with
Microsoft Windows 95 ™ .
IEEE
The Institute of Electronic and Electrical Engineers.
IPX
Internetwork Packet Exchange, the default data packet protocol for
Novell’s NetWare operating system.
C-6
A
P P E N D I X
C: G
L O S S A R Y
ISDN
Integrated Services Digital Network. A multi-channel digital end-to-end telecommunications network that provides a virtually error free transmission of data.
ISO
International Standards Organization. Refer to
Open Systems
Interconnection
.
Kbps
A measurement of data transmission speed in kilo bits per second.
Keep alives
A message sent by one network device to inform another network device that the virtual circuit between them is still active.
LAN
Local area network, a network that covers a group of local workstations and peripherals that require to share information.
Learn
A bridge learns addresses received at any of its interfaces and adds them to its filter address table.
MAC
Medium access control, a protocol for determining which device has access to the network at any one time.
Mbps
A measurement of data transmission speed in megabits per second.
MAN
Metropolitan area network, a network that covers a city.
MIB
Management information base.
NETBIOS
Network Basic Input/Output System, a standard for supporting network communications that is independent of the underlying network transport type.
NetWare
Novell’s Network Operating System (NOS) line.
Network
A method of connecting computers and other devices together with cabling so that they can communicate with each other.
NIC
Network interface card, an expansion card that enables a PC to communicate on a network.
C-7
Network layer
The third layer of the OSI reference model. This layer is responsible for controlling message traffic.
NFS
A network file system developed by Sun Microsystems for shared files over a UNIX platform.
Node
An alternative name for a computer or device (such as a printer or modem) that is connected to a network.
NOS
Network operating system.
OSI
Open Systems Interconnection, a body of standards set by the
International Standards Organization to define the activities that must occur when computers communicate. There are seven layers, and each contains a specific set of rules to follow at that point in the communication.
PAP
Password Authentication Protocol. Part of the PPP protocol to ensure authentication of the connection between two devices.
Peer-to-peer network
A network which contains workstations which are able to act as both client and client servers.
Piggyback
A way of transmitting routing information over ISDN lines by adding it to valid data frames. This avoids ISDN calls being generated solely for passing routing information.
Physical layer
The first layer of the OSI network layer model. This layer manages the transfer of individual bits of data over wires, or whatever medium, that is used to connect workstations and peripherals.
Polling
A method of controlling terminals on a multi-point network where each device is interrogated, in turn, to determine if the device is ready to receive or transmit data.
PPP
Point-to-Point Protocol. The de facto standard protocol for routing between devices made by different manufacturers.
C-8
A
P P E N D I X
C: G
L O S S A R Y
Presentation layer
The sixth layer of the OSI network layer model. This layer controls the formatting and translation of data.
Protocol
A set of rules and procedures that govern the exchange of data between two communicating systems.
PSTN
Public switched telephone network.
Quick Configuration
A set of menu driven forms in the management system that allow you to configure the unit for most types of ISDN connection.
REN
Ringer equivalence number.
RIP
Routing information protocol.
Router
A protocol transparent device that links networks. A router can be used to separate unwanted traffic on either side of the bridge, reduce the traffic, or to provide security from unauthorized users.
SAP
Source address protocol.
Segment
A section of an Ethernet network, typically connected by repeater or a bridge to another segment.
SPX
Sequenced Packet Exchange, Novell’s guaranteed-delivery version of IPX.
Session
A logical connection between two communicating systems that allows for the transfer of data.
Session layer
The fifth layer of the OSI network layer model. This layer is responsible for the security and administrative tasks of communicating.
SNMP
Simple network management protocol, a software program to allow the remote management of bridge and routing devices.
Static Route
A route you have entered and made permanent rather than a route that the unit has learned by connecting to other routers.
C-9
STP
Spanning tree protocol, a protocol which prevents network loops.
Terminal
The Microsoft Windows
™
terminal emulation program.
Terminators
Devices that are used at the ends of a linear bus network segment to reflect the signal back and prevent failure of the segment.
TCP/IP
Transmission control protocol/Internet protocol, a set of communication protocols that support peer-to-peer connectivity functions for both local and wide area networks.
Thick Ethernet
A cabling system for Ethernet connections that uses a heavyweight coaxial cable. Suitable for large networks.
Thin Ethernet
A cabling system for Ethernet connections that uses a lightweight coaxial cable. Suitable for small networks.
Ticks
A measurement of the time taken to pass information through a routed network.
Token Ring
A network transport technology in which an electronic token that allows access to the network is passed around stations in the ring.
Topology
The way that a network is physically laid out.
Transport layer
The fourth layer of the OSI network layer model. This is responsible for error checking and correction, and some message flow control.
WAN
Wide area network, a network that covers a wide area and requires special communication devices (bridges and/or routers) to make connection possible. WANs make connections over long distances and need telephone, satellite, or microwave equipment to allow connections to be made.
Workstation
Another name for a computer or device (such as a printer or modem) that is connected to a network.
C-10
A
P P E N D I X
C: G
L O S S A R Y
D
T
E C H N I C A L
S
U P P O R T
3Com provides easy access to technical support information through the variety of services described in this appendix.
On-line Technical Services
3Com offers worldwide product support seven days a week, 24 hours a day, through the following on-line systems:
■
3Com Bulletin Board Service (3ComBBS).
■
World Wide Web site.
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN seven days a week, 24 hours a day.
Access by Modem
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit.
D-2
A
P P E N D I X
D: T
E C H N I C A L
S
U P P O R T
Call the telephone number nearest you:
Country
Australia
France
Germany
Data Rate
up to 14400 bps up to 14400 bps up to 9600 bps
Hong Kong
Italy (fee required)
Japan
Singapore
Taiwan
U.K.
U.S.
up to 14400 bps up to 14400 bps up to 14400 bps up to 14400 bps up to 14400 bps up to 28800 bps up to 28800 bps
Telephone Number
(61) (2) 9955 2073
(33) (1) 69 86 69 54
(49) (89) 627 32 188
or
(49) (89) 627 32
189
(852) 2537 5608
(39) (2) 273 00680
(81) (3) 3345 7266
(65) 534 5693
(886) (2) 377 5838
(44) (1442) 278278
(1) (408) 980 8204
Access by ISDN
ISDN users can dial-in to 3ComBBS using a digital modem for fast access up to 56 Kbps. To access 3ComBBS using ISDN, dial the following number:
(1) (408) 654-2703
World Wide Web Site
Access the latest networking information on 3Com’s World Wide Web site by entering our URL into your Internet browser:
http://www.3Com.com/
This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH™ (3Com’s award-winning technical journal) and more.
Support from Your Network Supplier
D-3
Support from Your Network Supplier
If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■
Diagnostic error messages.
■
A list of system hardware and software, including revision levels.
■
Details about recent configuration changes, if applicable.
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
D-4
A
P P E N D I X
D: T
E C H N I C A L
S
U P P O R T
Support from 3Com
If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.
In the U.S. and Canada, call
(800) 876-3266
for customer service.
If you are outside the U.S. and Canada, contact your local 3Com sales office to find your authorized service provider:
Country
Australia
(Sydney)
(Melbourne)
Belgium *
Brazil
Canada
Denmark
Finland
France
Germany
Hong Kong
Telephone Number
(61) (2) 959 3020
(61) (3) 653 9515
0800 71429
(55) (11) 546 0869
(905) 882 9964
800 17309
0800 113153
05 917959
0130 821502
(852) 868 9111
Italy
1 800 553117
1678 79489
* These numbers are toll-free.
Country
Japan
Mexico
Norway
Singapore
South Africa
Spain
Sweden
Taiwan
United Arab
Emirates
U.K.
U.S.
Telephone Number
(81) (3) 33457251
(525) 531 0591
06 0227788
800 13376
(65) 538 9368
(27) (11) 803 7404
900 983125
020 795482
(886) (2) 577 4352
(971) (4) 349049
0800 966197
(1) (408) 492 1790
Returning Products for Repair
D-5
Returning Products for Repair
A product sent directly to 3Com for repair must first be assigned a
Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.
To obtain an RMA number, call or fax:
Country
U.S. and Canada
Telephone Number
(800) 876 3266, option 2
Europe
Outside Europe, U.S., and Canada
31 30 60 29900, option 5
(1) (408) 492 1790
Fax Number
(408) 764 7120
(44) (1442) 275822
(1) (408) 764 7290
11/29/95
D-6
A
P P E N D I X
D: T
E C H N I C A L
S
U P P O R T
I
N D E X
Numerics
10BaseT connections
10BaseT port
3Com Bulletin Board Service (3ComBBS)
3Com sales offices
A
ALARM LED
ALERT LED
AUI
connections
AUI port
B
bridging and routing concepts bulletin board service
C
commands
IN
IPB
IPR
NA
NO
QC
concepts - bridging and routing configuring your unit
connecting telephony equipment
connecting to
Internet
IP hosts on different networks
IP hosts on same network
Novell networks
WAN leased line link
contents checklist
D
default password
E
Ethernet
10BaseT port
AUI port
example networks
F
front panel LEDs fuseholder
I
installation
10BaseT connections
AUI connections
ISDN connection
ISDN management terminal connection pre-requisites
siting the unit
voice port connection
WAN connection
connection port
ISDN VOICE
ISDN DATA
ISDN OK LED
L
LAN
10BaseT connections
10BaseT port
2
I
N D E X
LAN (
continued
)
AUI connections
AUI port
LAN COLLISION
LAN RECEIVE
LAN SEND
LEDs
ALARM
Alert
ISDN DATA
ISDN OK
ISDN VOICE
LAN COLLISION
LAN RECEIVE
LAN SEND
POWER
M
management configuring your unit management port
N
network supplier support
O
On/Off switch
on-line technical services
P
package contents password
power inlet
POWER LED
power switch
PPP routers
problem solving
Q
Quick Configuration
R
rear panel
0.5 A (T) 250 V~
10BaseT port
AUI port fuseholder
ISDN port
MANAGER port power socket
power switch
RESET button
VOICEport
WAN port
rear panel connections registration card
1-13 reset button
returning products for repair
S
setting up your unit siting the unit
T
technical support troubleshooting
U
unit name
V
VOICE port
VT100
terminal connection
W
WAN connection
port
WAN configuration warranty registration
LIMITED WARRANTY
HARDWARE:
3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its
Authorized Reseller:
Internetworking products
Network adapters
Ethernet stackable hubs and unmanaged Ethernet fixed port repeaters
*Power supply and fans in these stackable hubs and unmanaged repeaters
Other hardware products
Spare parts and spares kits
One year
Lifetime
Lifetime*
(One year if not registered)
One year
One year
90 days
If a product does not operate as warranted during the applicable warranty period, 3Com shall, at its option and expense, repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of the initial warranty period, whichever is longer.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to 3Com pursuant to any warranty.
SOFTWARE:
3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety (90) days from the date of purchase from 3Com or its Authorized Reseller. 3Com warrants the magnetic media containing software against failure during the warranty period. No updates are provided. 3Com's sole obligation hereunder shall be (at 3Com's discretion) to refund the purchase price paid by Customer for any defective software products, or to replace any defective media with software which substantially conforms to 3Com's applicable published specifications.
Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. 3Com makes no warranty that its software products will work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug” or defect in the third party's product.
STANDARD WARRANTY SERVICE:
Standard warranty service for hardware products may be obtained by delivering the defective product, accompanied by a copy of the dated proof of purchase, to 3Com's Corporate
Service Center or to an Authorized 3Com Service Center during the applicable warranty period. Standard warranty service for software products may be obtained by telephoning 3Com's Corporate Service Center or an
Authorized 3Com Service Center, within the warranty period. Products returned to 3Com's Corporate Service
Center must be pre-authorized by 3Com with a Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid, insured, and packaged appropriately for safe shipment. The repaired or replaced item will be shipped to Customer, at 3Com's expense, not later than thirty (30) days after receipt by
3Com.
WARRANTIES EXCLUSIVE:
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S
SOLE REMEDY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S
OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 3COM NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION
WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE
ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD
PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR
ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER
HAZARD.
LIMITATION OF LIABILITY:
IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE)
SHALL 3COM BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION
OF ITS PRODUCTS,EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages for consumer products, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights which may vary from state to state.
GOVERNING LAW:
This Limited Warranty shall be governed by the laws of the state of California.
3Com Corporation
5400 Bayfront Plaza
Santa Clara, CA 95052-8145
(408) 764-5000
1/1/94
FCC CLASS B VERIFICATION STATEMENT
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation.
CSA Statement
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of
Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de
Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le ministre des Communications.
Information To The User
If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
■
Reorient the receiving antenna.
■
Relocate the equipment with respect to the receiver.
■
Move the equipment away from the receiver.
■
Plug the equipment into a different outlet so that equipment and receiver are on different branch circuits.
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful:
How to Identify and Resolve Radio-TV Interference Problems
This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock No.
004-000-00345-4.
In order to meet FCC emissions limits, this equipment must be used only with cables which comply with IEEE
802.3.
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உங்கள் அரட்டைக்கான பொது இணைப்பு புதுப்பிக்கப்பட்டுள்ளது. You may view and manage your chat links after registration here.
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