Trendnet TVP-SP5G VoIP USB Phone Adapter (for SKYPE™) Quick Installation Guide

Quick Installation Guide

TVP-SP5G

Troubleshooting

Q1: My computer does not detect the TVP-SP5G. What should I do?

A1:

First, make sure your computer meets the minimum requirements as specified in Section 1 of this Quick Installation Guide. Second, make sure the USB cable is physically plugged in as described in Section 2. Third, try installing the TVP-SP5G to a different USB port of your computer.

Q2: Does my computer need to be on in order to make or receive phone calls through my PSTN phone line?

A2:

No it does not. Make sure everything is plugged in correctly (refer to Section 2).

Q3: I am unable to make a call through Skype. What should I do?

A3:

First, make sure that you have Internet connectivity. Second, make sure that you have signed into your Skype™ account. Third, make sure that you see the

TVP-SP5G Utility software icon located on the system tray . If you do not see this icon, go to

Start > Program Files >

TRENDnet TVP-SP5G > TVP-SP5G Utility. Fourth, make sure the V LED is lit on the USB

Phone Adapter. If it is not, press # # on your phone's dial pad.

Q4: I am unable to make a call through my regular phone line. What should I do?

A4:

First, verify the phone line is working properly by connecting the phone directly to the phone jack. Second, make sure the RJ-11 cables are connected to the proper ports on the USB Phone

Adapter (refer to Section 2). Third, make sure you get a dial tone. Fourth, if the computer is on, make sure the P LED is lit. If it is not lit, hang up the phone. Fifth, try replacing the RJ-11 cables.

Q5: After I finish installing the TVP-SP5G, the Skylook installation window appears. What should I do?

A5:

Skylook is an optional bonus program which integrates with Microsoft® Outlook® (required). It allows you to manage your Skype™ contacts from Outlook®. To install the program, select Install

Skylook (recommended) and click Next. Then follow the Install Wizard directions to complete the installation. If you do not want to install the program, select Don't Install.

If you still encounter problems or have any questions regarding the TVP-SP5G, please refer to the User's

Guide included on the Utility & Driver CD-ROM or contact TRENDnet's Technical Support Departme

10

Certifications

This equipment has been tested and found to comply with FCC and CE Rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received. Including interference that may cause undesired operation.

Waste electrical and electronic products must not be disposed of with household waste. Please recycle where facilities exist. Check with you Local

Authority or Retailer for recycling advice.

NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV

INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS

EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO

OPERATE THE EQUIPMENT.

ADVERTENCIA

En todos nuestros equipos se mencionan claramente las caracteristicas del adaptador de alimentacón necesario para su funcionamiento. El uso de un adaptador distinto al mencionado puede producir daños fisicos y/o daños al equipo conectado. El adaptador de alimentación debe operar con voltaje y frecuencia de la energia electrica domiciliaria existente en el pais o zona de instalación.

TRENDnet Technical Support

Toll Free Telephone: 1(866) 845-3673

24/7 Tech Support

Europe

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Toll Free Telephone: +00800 60 76 76 67

English/Espanol - 24/7

Francais/Deutsch - 11am-8pm, Monday - Friday MET

Worldwide

Telephone: +(31) (0) 20 504 05 35

English/Espanol - 24/7

Francais/Deutsch - 11am-8pm, Monday - Friday MET

Product Warranty Registration

Please take a moment to register your product online.

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Torrance, CA 90501

USA

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