HP (Hewlett-Packard) | 686713-S01 | User manual | HP ProLiant ML350p Gen8 Server User Guide
Add to my manuals
127 Pages
advertisement
HP ProLiant ML350p Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 661082-001
March 2012
Edition: 1
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Contents
Contents 3
Contents 4
Contents 5
Contents 6
Component identification
Front panel components
•
SFF
2
3
4
Item Description
1
Media/Drive cage bay
SAS/SATA drives (8)
Optical drive
USB connectors (4)
Component identification 7
•
LFF
Item
3
4
1
2
Description
Media/Drive cage bay
SAS/SATA drive (6)
Optical drive
USB connectors (4)
Front panel LEDs and buttons
Item Description
1
Power On/Standby button and system power LED
Status
Green = Normal (system on)
Flashing green = waiting for power
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
Component identification 8
Item Description
2
NIC statusLED
3
4
Health LED
UID LED
Status
Green = Network link
Flashing green = Network link and activity
Off = No link to network
Green = Normal (system on)
Flashing amber = System health is degraded
Flashing red = System health is critical
Off = Normal (system off)
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
Rear panel components
Item
10
11
12
13
8
9
6
7
14
15
3
4
1
2
5
Description
Power supply 4
Power supply 3
Power supply 2
Power supply 1
PCIe slot 1 (Processor 1)
PCIe slot 2 (Processor 1)
PCIe slot 3 (Processor 1)
PCIe slot 4 (Processor 1)
UID button/LED
Serial connector iLO connector
NIC connector 3
NIC connector 4
NIC connector 2
NIC connector 1
Component identification 9
Item
16
17
18
19
20
21
22
Description
USB connectors (4)
Video connector
PCIe slot 5 (Processor 2)
PCIe slot 6 (Processor 2)
PCIe slot 7 (Processor 2)
PCIe slot 8 (Processor 2)
PCIe slot 9 (Processor 2)
Rear panel LEDs
5
6
2
3
Item Description
1
NIC activity LED
NIC link LED
Power supply LED
4
UID LED iLO 4 link LED iLO 4 activity LED
Status
Green = Linked to network
Off = No network connection
Green or flashing green = Network activity
Off = No network activity
Green = System has AC power and is powered up
Off = System has no AC power, the system is off, or the power supply has failed
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
Green or flashing green = Network activity
Off = No network activity
Green = Linked to network
Off = No network connection
Component identification 10
System board components
Item
15
16
17
18
19
11
12
13
14
7
8
5
6
9
10
3
4
1
2
20
21
22
23
24
25
26
Description
Slot 1 PCIe3 x16 (8, 4, 1)
Slot 2 PCIe3 x8 (4, 1)
Slot 3 PCIe3 x16 (16, 8, 4, 1)
Slot 4 PCIe3 x8 (4, 1)
Processor 1 DIMM slots
Smart Array P420i memory cache module
Mini-SAS connectors (2)
Processor 2 DIMM slots
Processor socket 2
SD card slot
Front panel connectors (2)
Fan cage connector
Internal USB tape connector
Discovery service cable connector
System battery
SATA connectors
Internal USB connector
Processor 2 DIMM slots
TPM connector
Slot 9 PCIe3 x8 (4, 1)
Slot 8 PCIe3 x16 ( 16, 8, 4, 1)
Slot 7 PCIe3 x8 (4, 1)
Slot 6 PCIe3 x16 (16, 8, 4, 1)
Slot 5 PCIe2 x8 (4, 1)
Processor 1 DIMM slots
Processor socket 1 (populated)
Component identification 11
System maintenance switch
The system maintenance switch (SW1) is a ten-position switch that is used for system configuration.
Position
S1
Description iLO security
Function
S2
S3
S4
S5
S6
S7, S8, S9,
S10, S11,
S12
Configuration lock
Reserved
Reserved
Password protection override
Invalidate configuration
Reserved
Off = iLO security enabled.
On = iLO security disabled.
Off = Able to change system configuration.
On = System configuration locked.
Off = Tower
On = Rack
Reserved
Off = No function
On = Clears power-on password and administrator password
Off = Normal
On = ROM treats the system configuration as invalid.
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do either of the following:
•
Short the NMI jumper pins
•
Use the iLO Virtual NMI feature
For more information, see the whitepaper on the HP website
( http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf
).
Component identification 12
DIMM slots
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
NOTE: For proper orientation, the arrow indicates the front of the server.
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout.
Component identification 13
Item
1
2
3
Description
Power cap
AMP Status
DIMM LEDs
All other LEDs
Status
To determine Power cap status, see
"Systems Insight Display LED combinations
Green = AMP mode enabled
Amber = Failover
Off = AMP mode disabled
Amber = DIMM error
Off = Normal
Amber = Failure
Off = Normal
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM.
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED indicate system status.
Systems Insight Display
LED and color
Health LED
System power
LED
Status
Processor (amber)
Red Amber
Processor (amber)
Amber Green
One or more of the following conditions might exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST
Processor in socket X is in a pre-failure condition.
DIMM (amber)
DIMM (amber)
Red
Amber
Overtemperature (amber) Amber
Overtemperature (amber) Red
Fan (amber)
Fan (amber)
Amber
Red
Green
Green
Green
Amber
Green
Green
One or more DIMMs have failed.
DIMM in slot X is in a pre-failure condition.
The Health Driver has detected a cautionary temperature level.
The server has detected a hardware critical temperature level.
Fan has failed or is missing, but still meets the minimum fan requirements.
Fan has failed or is missing and no longer meets the minimum fan requirements.
Power supply (amber)
Red Amber
• Only one power supply installed and in standby mode.
•
Power supply fault
•
System board fault
Component identification 14
Systems Insight Display
LED and color
Health LED
System power
LED
Amber Green
Status
Power supply (amber)
Power cap (off)
Power cap (green)
Power cap (flashing amber)
Power cap (green)
—
—
—
—
Amber
Flashing green
Amber
Green
•
Redundant power supply is installed and only one power supply is functional.
•
AC power cord is not plugged into redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or through hot-plug addition.
Standby
Waiting for power
Power cap has been exceeded
Power is available
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM.
SAS and SATA device numbers
With optional drive cages installed, the server supports up to 24 SFF drives or up to 18 LFF drives. The server does not support mixing SFF and LFF drives.
HP recommends that you populate drive bays starting with the lowest SAS or SATA device number. Drives are numbered from left to right in each component box. Component boxes are numbered 1 through 3, from bottom to top.
•
SFF drives
Component identification 15
•
LFF drives
Drive LED definitions
2
1
Item LED
Locate
3
4
Status Definition
Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
Activity ring Rotating green Drive activity
Off No drive activity
Do not remove Solid white
Off
Do not remove the drive. Removing the drive causes one or more of the logical drives to fail.
Removing the drive does not cause a logical drive to fail.
Drive status Solid green The drive is a member of one or more logical drives.
Flashing green The drive is rebuilding or performing a RAID migration, stripe size migration, capacity expansion, or logical drive extension, or is erasing.
Flashing amber/green
The drive is a member of one or more logical drives and predicts the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Component identification 16
Item LED Status
Off
Definition
The drive is not configured by a RAID controller.
Fans
The server supports redundant fans to provide proper airflow to the system when a primary fan fails. For more
information, see "Redundant fan guidelines (on page 69 )."
IMPORTANT: Fan louvers must be present for the redundant configuration. Without the louvers, all four fans are nonredundant.
Item
3
4
1
2
Description
Fan 1
Fan 2
Fan 3
Fan 4
Configuration
Redundant
Primary
Primary
Primary
Component identification 17
FBWC module LEDs (P222, P420, P420i, P421)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing.
Off
Off
Off
Off
1 - Amber
Off
Off
Off
Off
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
Flashing 2 Hz
Flashing 2 Hz
On
On
2 - Green 3 - Green Interpretation
Off Off The cache module is not powered.
Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller.
Flashing 1 Hz Flashing 1 Hz The cache module is powering up, and the capacitor pack is charging.
Off
Off
Flashing 1 Hz The cache module is idle, and the capacitor pack is charging.
On The cache module is idle, and the capacitor pack is charged.
On On
Flashing 1 Hz
On
Off
Off
Flashing 1 Hz Off
Flashing 1 Hz On
The cache module is idle, the capacitor pack is charged, and the cache contains data that has not yet been written to the drives.
A backup is in progress.
The current backup is complete with no errors.
The current backup failed, and data has been lost.
A power error occurred during the previous or current boot. Data may be corrupt.
On Off
Flashing 2 Hz Off
Flashing 2 Hz On
On
On
Off
On
An overtemperature condition exists.
The capacitor pack is not attached.
The capacitor has been charging for 10 minutes, but has not reached sufficient charge to perform a full backup.
The current backup is complete, but power fluctuations occurred during the backup.
The cache module microcontroller has failed.
Component identification 18
RPS riser board connectors
2
3
4
5
Item
1
Connector
J7
J9
J5
J6
J8
Description
Graphic card power connector
Drive backplane bay 1/optical drive power connector
Drive backplane bay 2 power connector
Drive backplane bay 3 power connector
Graphic card power connector
Component identification 19
Operations
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through iLO 4.
This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Power up the server
To power up the server:
1.
Connect each power cord to the server.
2.
3.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the hard drives. The bezel must be kept closed during normal server operations.
Operations 20
1.
Using the key provided with the server, unlock the bezel with a clockwise turn.
2.
Remove the tower bezel.
Operations 21
Remove the security bezel
Unlock the security bezel, press the latch on the security bezel, and then remove the security bezel.
Install the security bezel
Install the security bezel into the chassis, and then lock the security bezel with the key.
Remove the rack bezel
1.
2.
If installed, remove the security bezel (on page 22 ).
Press the Power On/Standby button.
The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server.
Operations 22
4.
5.
6.
7.
3.
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Loosen the thumbscrews.
Remove the rack bezel.
Install the rack bezel
1.
2.
Install the rack bezel.
Tighten the thumbscrews.
3.
Install the access panel (on page 24 ).
Operations 23
4.
Slide the server back into the rack.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
To remove the component:
1.
Do one of the following: o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page 22 ).
2.
3.
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source.
4.
5. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Open the locking latch, slide the access panel to the rear of the chassis, and then remove the access panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock it.
Install the access panel
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
For rack models, install the rack bezel (on page 23 ).
Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 1.25 cm (0.5 in).
Push down on the hood latch. The access panel slides to a closed position.
Use the T-15 Torx screwdriver provided with the server to tighten the security screw on the hood latch.
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel.
Operations 24
o
For rack models, if removed, install the security bezel (on page 22 ).
Extend the server from the rack
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components.
1.
2.
Pull down the quick release levers on each side of the server.
Extend the server from the rack.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.
3.
After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Remove the air baffle
1.
2.
3.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a. b.
Disconnect each power cord from the power source.
Disconnect each power cord from the server.
Operations 25
4.
5.
6.
Do one of the following: o
For tower models, place the server on a flat, level surface with the access panel facing up. o
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Remove the fan
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
To remove the component:
1.
Do one of the following:
2.
3. o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page
Power down the server (on page 20 ).
Remove all power:
4.
5. a. b.
Disconnect each power cord from the power source.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
o
Remove the access panel (on page 24 ).
Locate the fan to be removed (" Fans " on page 17 ).
Operations 26
6.
Remove the fan.
Remove the fan cage
IMPORTANT: When installing or replacing server components, one or more fans might need to be removed. To prevent an orderly or immediate server shutdown, HP highly recommends powering down the server during these procedures. To determine if powering down is required, see the specific procedure.
To remove the component:
1.
Do one of the following: o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page 22 ).
2.
3.
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source.
4.
5.
6. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Operations 27
7.
Remove the fan cage (on page 27 ).
Remove the FBWC capacitor pack
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the capacitor pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
To remove the component:
1.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
2.
3.
4. o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following:
5.
6.
7.
8. o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Remove the fan cage (on page 27 ).
Disconnect the cable from the cache module only if the capacitor pack is not being used to recover data from the server or transfer data to another server.
Operations 28
9.
Remove the capacitor pack.
Remove the DVD drive
The server supports both DVD-ROM and DVD-RW drives.
1.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
2.
3. o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source.
4.
5.
6.
7. b.
Disconnect each power cord from the server.
For tower models, do the following: a. b.
Place the server on a flat, level surface with the access panel facing up.
Remove the access panel (on page
For rack models, do the following:
a.
Extend the server from the rack (on page 25 ).
b. c.
Remove the access panel (on page 24 ).
Release thumbscrews and remove the rack bezel ("
Remove the fan cage (on page 27 ).
Remove the rack bezel " on page 22 ).
Disconnect and remove the DVD-ROM drive power and data cables.
Operations 29
8.
Remove the DVD-ROM drive.
Remove the component drive cage blank
1.
2.
Do one of the following: o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, do the following: a. b.
If installed, remove the security bezel (on page 22 ).
Remove the access panel. (" Remove the access panel " on page 24 )
c.
Release thumbscrews and remove the rack bezel. (" Remove the rack bezel " on page 22 )
Remove the component drive cage blank.
WARNING: To reduce the risk of personal injury from an electrical hazard, do not remove more than one drive cage at a time.
Operations 30
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:
•
Hardware support o
6-Hour Call-to-Repair o o
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support o
Microsoft® o o o
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMWare
•
Integrated hardware and software support o
Critical Service o o o
Proactive 24
Support Plus
Support Plus 24
•
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
( http://www.hp.com/services/carepack ).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, see the rack resource kit documentation.
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Setup 31
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:
•
Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
•
Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Setup 32
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
•
Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Setup 33
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
•
The racks are coupled together in multiple-rack installations.
•
Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
•
At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured to the top and bottom of the building structure.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material handling.
•
Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.
•
Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
Setup 34
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Identifying tower server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Keyboard
•
Mouse
•
Tower feet
•
Hardware documentation, Documentation CD, and software products
In addition to the supplied items, you may need:
•
Hardware options
•
Operating system or application software
•
PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack,
see the rack installation section (" Installing the server into the rack " on page 36 ).
Setup 35
1.
Lay the server on the side, and then install the feet.
2.
3.
4.
5.
Return the server to an upright position.
Connect peripheral devices to the server (" Rear panel components " on page 9 ).
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.
Connect the power cord to the rear of the server.
Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to the equipment:
•
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
•
Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website ( http://www.racksolutions.com/hp ). Follow the server-specific instructions on the website to install the rack brackets.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Setup 36
1.
2.
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment:
•
Observe local occupational health and safety requirements and guidelines for manual material handling.
•
Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.
•
Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.
Install the server and cable management arm into the rack. For more information, refer to the installation instructions that ship with the 3-7U Quick Deploy Rail System (rack installation only).
Connect peripheral devices to the server (" Rear panel components " on page 9 ).
Powering up and configuring the server
To power up the server:
1.
Connect each power cord to the server.
2.
3.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
While the server boots, ORCA utility and the RBSU are automatically configured to prepare the server for operating system installation.
To configure these utilities manually:
•
To configure the array controller using ORCA, press the F8 key when prompted during the array controller initialization.
•
To change the server settings using RBSU, press the F9 key when prompted during the boot process. The system is set up by default for the English language.
For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Installing the operating system
This ProLiant server does not ship with provisioning media. All components needed to manage and install the system software and firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website ( http://www.hp.com/go/supportos ).
To install an operating system on the server, use one of the following methods:
•
Intelligent Provisioning—The iLO Management Engine is a new feature on ProLiant servers that contains
Intelligent Provisioning for embedded deployment, updating, and provisioning capabilities. Intelligent
Provisioning can configure the server and install an operating system, eliminating the need for
SmartStart CDs and Smart Update Firmware DVDs.
Setup 37
To install an operating system on the server with Intelligent Provisioning (local or remote): a.
Connect the Ethernet cable, and then power on the server. b. c. d.
During server POST, press the F10 key.
Complete the initial Preferences and Registration portion of Intelligent Provisioning (on page 88 ).
At the 1 Start screen, click the Configure and Install button. e.
To finish the installation, follow the on-screen prompts. An Internet connection is required to update the firmware and systems software.
•
Remote deployment installation—To remotely deploy an operating system, use Insight Control server deployment for an automated solution.
For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP website ( http://www.hp.com/go/spp/download ). Software and firmware must be updated before using the server for the first time, unless any installed software or components require an older version. For more
information, see Keeping the system current (on page 96 ).
The Smart Update Firmware DVD ISO is also available at the download tab on the HP website
( http://www.hp.com/go/foundation ).
For more information on using these installation methods, see the HP website ( http://www.hp.com/go/ilo ).
Registering the server
To register the server, refer to the HP Registration website ( http://register.hp.com
).
Setup 38
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Second processor option
The server supports single-processor and dual-processor operation.
When processor 2 is installed, install fan 1 and the PCI air baffles.
CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor.
To install a processor:
1.
Do one of the following:
2.
3. o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power:
4.
5.
6. a. b.
Disconnect each power cord from the power source.
Disconnect each power cord from the server.
Do one of the following: o
For tower models, place the server on a flat, level surface with the access panel facing up. o
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Hardware options installation 39
7.
Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
8.
Remove the clear processor socket cover. Retain the processor socket cover for future use.
Hardware options installation 40
9.
Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
10.
Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board. Press only in the area indicated on the processor retaining bracket.
11.
Press and hold the processor retaining bracket in place, and then close each processor locking lever.
Press only in the area indicated on the processor retaining bracket.
CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance. Forcing the levers closed can damage the processor and socket, requiring system board replacement.
Hardware options installation 41
12.
Open the heatsink retaining levers.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board.
CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
13.
Remove the heatsink cover.
CAUTION: After the cover is removed, do not touch the thermal interface media.
Hardware options installation 42
14.
Install the heatsink, and then close the heatsink retaining levers.
15.
16.
Install the air baffle.
Remove the fan blank.
Hardware options installation 43
17.
Install the fan, making sure that the fan clicks into place.
18.
Install the PCIe air baffles.
19.
20.
21.
22.
23.
24.
Install the access panel (on page 24 ).
Do one of the following: o
For tower models, return the server to an upright position. o
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel.
Hardware options installation 44
o
For rack models, if removed, install the security bezel (on page 22 ).
Memory options
IMPORTANT: This server does not support mixing LRDIMMs, RDIMMs, or UDIMMs. Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization.
The memory subsystem in this server can support LRDIMMs, RDIMMs, or UDIMMs:
•
UDIMMs represent the most basic type of memory module and offer lower latency in one DIMM per channel configurations and (relatively) low power consumption, but are limited in capacity.
•
RDIMMs offer larger capacities than UDIMMs and include address parity protection.
•
LRDIMMs support higher densities than single- and dual-rank RDIMMs, and higher speeds than quad-rank RDIMMs. This support enables you to install more high capacity DIMMs, resulting in higher system capacities and higher bandwidth.
All types are referred to as DIMMs when the information applies to all types. When specified as LRDIMM,
RDIMM, or UDIMM, the information applies to that type only. All memory installed in the server must be the same type.
The server supports the following DIMM speeds:
•
Single- and dual-rank PC3-10600 (DDR-1333) RDIMMs operating at up to 1333 MT/s
•
Single- and dual-rank PC3-12800 (DDR-1600) RDIMMs operating at up to 1600 MT/s
•
Single- and dual-rank PC3-10600 (DDR-1333) UDIMMs operating at up to 1333 MT/s
•
Quad-rank PC3L-10600 (DDR3-1333) LRDIMMs, operating as dual-rank DIMMs, at up to 1333 MT/s
Speed, voltage, and capacity
DIMM type DIMM rank
RDIMM
RDIMM
RDIMM
LRDIMM
UDIMM
Dual-rank
Single-rank
Dual-rank
Quad-rank
Dual-rank
DIMM capacity
8GB
8GB
16GB
32GB
8GB
Native speed (MT/s) Voltage
1333
1600
1333
1333
1333
LV
STD
LV
LV
LV
Depending on the processor model, the number of DIMMs installed, and whether LRDIMMs, UDIMMs, or
RDIMMs are installed, the memory clock speed can be reduced to 1333 or 1066 MT/s. Clock speed can also be reduced when using low voltage DIMMs.
Populated DIMM speed (MT/s)
DIMM type DIMM rank 1 DIMM per channel
—
RDIMM
RDIMM
RDIMM
LRDIMM
— 1.35V
Dual-rank (8GB) 1333
Single-rank (8GB) 1333
Dual-rank (16GB) 1333
Quad-rank
(32GB)
1333**
—
1.5V
1600
1600
1600
1333
2 DIMMs per channel
1.35V
1333
1333
1333
1333**
—
1.5V
1600
1600
1600
1333
3 DIMMs per channel
1.35V
1066*
1066
1066*
1066
—
1.5V
1066
1066
1066
1066
Hardware options installation 45
DIMM type DIMM rank
1 DIMM per channel
—
2 DIMMs per channel
—
3 DIMMs per channel
—
UDIMM
Dual-rank (8GB) 1333 1600 1333† 1600 — —
* RDIMM supports 1.35V 3DPC at 1066. Third-party memory supports 1.5V 3DPC at 1066.
** LRDIMM enables 3 DIMMs per channel. HP SmartMemory supports up to 3DPC at 1066 at 1.35V. Third-party memory supports 1.5V only.
† UDIMM is supported at 2DPC at 1333 using HP SmartMemory only. Third-party memory supports up to 2DPC at 1066.
HP SmartMemory
HP SmartMemory, introduced for Gen8 servers, authenticates and unlocks certain features available only on
HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes.
Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software.
Certain performance features are unique with HP SmartMemory. HP SmartMemory 1.35V DDR3-1333
Registered memory is engineered to achieve the same performance level as 1.5V memory. For example, while the industry supports DDR3-1333 RDIMM at 1.5V, this Gen8 server supports DDR3-1333 RDIMM up to 3 DIMMs per channel at 1066 MT/s running at 1.35V. This equates to up to 20% less power at the DIMM level with no performance penalty. In addition, the industry supports UDIMM at 2 DIMMs per channel at
1066 MT/s. HP SmartMemory supports 2 DIMMs per channel at 1333 MT/s, or 25% greater bandwidth.
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports four channels, and each channel supports three DIMM slots.
Memory subsystem channel
Population order Slot number (Processor
2)
Slot number (Processor
1)
1
2
B
F
J
A
E
I
9
8
7
12
11
10
4
5
6
1
2
3
3
4
D
H
L
C
G
K
4
5
6
1
2
3
For the location of the slot numbers, see "DIMM slots (on page 13 )."
9
8
7
12
11
10
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables Lockstep and Online Spare Memory modes.
DIMM slots in this server are identified by number and by letter. Letters identify the population order. Slot numbers indicate the DIMM slot ID for spare replacement.
Hardware options installation 46
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current DRAM technology supports 8-GB single-rank DIMMs, a dual-rank DIMM would be 16
GB, and a quad-rank DIMM would be 32 GB.
LRDIMMs are labeled as quad-rank DIMMs; however, they function more like dual-rank DIMMs. There are four ranks of DRAM on the DIMM, but the LRDIMM buffer creates an abstraction that allows the DIMM to appear as a dual-rank DIMM to the system. The LRDIMM buffer also isolates the electrical loading of the
DRAM from the system to allow for faster operation. These two changes allow the system to support up to three LRDIMMs per memory channel, providing for up to 50% greater memory capacity and higher memory operating speed compared to quad-rank RDIMMs.
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.
1
2
Item Aspect
Size
Rank
3
Data width
Definition
—
1R = Single rank
2R = Dual rank
4R = Quad rank x4 = 4 bit x8 = 8 bit
Hardware options installation 47
Item Aspect
4
5
6
Voltage rating
Memory speed
DIMM type
Definition
L = Low voltage (1.35 V)
U = Ultra low voltage (1.25 V)
Blank or omitted = Standard
12800 = 1600 MT/s
10600 = 1333 MT/s
8500 = 1066 MT/s
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
L = LRDIMM (load reduced)
For the latest supported memory information, see the QuickSpecs on the HP website ( http://www.hp.com
).
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
Advanced ECC—provides up to 4-bit error correction and enhanced performance over Lockstep mode.
This mode is the default option for this server.
•
Online spare memory—provides protection against failing or degraded DIMMs. Certain memory is reserved as spare, and automatic failover to spare memory occurs when the system detects a DIMM that is degrading. This allows DIMMs that have a higher probability of receiving an uncorrectable memory error (which would result in system downtime) to be removed from operation.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
"HP ROM-Based Setup Utility (on page 91 )."
The server also can operate in independent channel mode or combined channel mode (lockstep). When running in lockstep mode, you gain reliability in one of two ways:
•
If running with UDIMMs (built with x8 DRAM devices), the system can survive a complete DRAM failure
(SDDC). In independent channel mode, this failure would be an uncorrectable error.
•
If running with RDIMM (built with x4 DRAM devices), the system can survive the complete failure of two
DRAM devices (DDDC). Running in independent mode, the server can only survive the complete failure of a single DRAM device (SDDC).
Maximum capacity
DIMM type
RDIMM
RDIMM
LRDIMM
UDIMM
UDIMM
DIMM rank
Single-rank
Dual-rank
Quad-rank
Single-rank
Dual-rank
One processor
96 GB
192 GB
384 GB
16 GB
64 GB
Two processors
192 GB
384 GB
768 GB
32 GB
128 GB
For the latest memory configuration information, see the QuickSpecs on the HP website
( http://www.hp.com
).
Hardware options installation 48
Advanced ECC
Advanced ECC memory is the default memory protection mode for the server. Standard ECC can correct single-bit memory errors and detect multibit memory errors. When multibit errors are detected using Standard
ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multibit memory errors. Advanced ECC can correct both single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure. Using HP Advanced
Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare rank.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each channel must have identical HP part numbers.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
Install DIMMs only if the corresponding processor is installed.
•
When two processors are installed, balance the DIMMs across the two processors.
•
White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D).
•
Do not mix LRDIMMs, UDIMMs, or RDIMMs.
•
Do not install more than two UDIMMs per channel. UDIMMs should not be installed in slots Ch 1-I, Ch
2-J, Ch 3-K, or Ch 4-L.
•
When two processors are installed, install the DIMMs in sequential alphabetical order balanced between the two processors: P1-A, P2-A, P1-B, P2-B, P1-C, P2-C, and so on.
For detailed memory configuration rules and guidelines, use the Online DDR3 Memory Configuration Tool on the HP website ( http://www.hp.com/go/ddr3memory-configurator ).
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank Speeds supported (MT/s)
1
Single- or dual-rank 1333, 1600
Hardware options installation 49
Populated slots
(per channel)
1
2
3
Rank
Quad-rank
Single- or dual-rank
Single- or dual-rank
Speeds supported (MT/s)
1333
1333
1066
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 49 ).
•
DIMMs may be installed individually.
Online spare population
For online spare memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 49 ).
•
Each channel must have a valid online spare configuration.
•
Each channel can have a different valid online spare configuration.
•
Each populated channel must have a spare rank: o
A single dual-rank DIMM is not a valid configuration. o
LRDIMMs are treated as dual-rank DIMMs.
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 49 ).
•
DIMM configuration on all channels of a processor must be identical.
•
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
•
In multi-processor configurations, each processor might have a different valid Lockstep Memory configuration.
Population order
For memory configurations with a single processor or multiple processors, populate the DIMM slots in the following order:
•
LRDIMM: Sequentially in alphabetical order (A through L)
•
RDIMM: Sequentially in alphabetical order (A through L)
•
UDIMM: A through H, sequentially in alphabetical order. Do not populate DIMM slots I through L.
After installing the DIMMs, use RBSU to configure Advanced ECC, online spare, or lockstep memory support.
Installing a DIMM
Hardware options installation 50
1.
2.
3.
4.
5.
6.
7.
8.
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a. b.
Disconnect each power cord from the power source.
Disconnect each power cord from the server.
Do one of the following: o
For tower models, place the server on a flat, level surface with the access panel facing up. o
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Open the DIMM slot latches.
Install the DIMM.
For more information about LEDs and troubleshooting failed DIMMs, see Systems Insight Display LED
Optical drive cage option
1.
2.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Hardware options installation 51
3.
4.
5.
6.
Remove all power: a.
Disconnect each power cord from the power source. b. b.
Disconnect each power cord from the server.
For tower models, do the following: a.
Place the server on a flat, level surface with the access panel facing up.
Remove the access panel (on page 24 ).
For rack models, do the following: a.
Extend the server from the rack (on page 25 ).
b. c.
Remove the access panel (on page 24 ).
Release thumbscrews and remove the rack bezel (" Remove the rack bezel " on page 22 ).
Remove the blank from box 3.
7.
Install the optical drive cage.
Hardware options installation 52
8.
Using the T-15 screws, secure the optical drive cage.
9.
The Torx screws required to install optical drives are located on the chassis.
10.
11.
12.
13.
14.
For tower models, do the following: a. b.
Install the access panel (on page 24 ).
Return the server to an upright position.
For rack models, do the following: a. b.
Install the rack bezel (on page 23 ).
Install the access panel (on page 24 ).
c.
Slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
Hardware options installation 53
15.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
DVD option
The server supports both DVD-ROM and DVD-RW drives.
1.
Do one of the following:
2.
3. o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source.
4.
5.
6. b.
Disconnect each power cord from the server.
For tower models, do the following: a.
Place the server on a flat, level surface with the access panel facing up. b.
Remove the access panel (on page 24 ).
For rack models, do the following: a. b.
Extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
c.
Release thumbscrews and remove the rack bezel (" Remove the rack bezel " on page 22 ).
Remove the blank from the drive cage.
Hardware options installation 54
7.
Install a DVD-ROM or DVD-RW drive into the drive cage.
8.
9.
10.
11.
Remove the air baffle (on page 25 ).
Remove the fan cage (on page 27 ).
Connect the power cable from the drive to the system board.
Connect the SATA cable from the drive to the system board.
12.
13.
14.
15.
Install the fan cage.
Install the air baffle.
For tower models, do the following: a. b.
Install the access panel (on page 24 ).
Return the server to an upright position.
For rack models, do the following: a.
Install the rack bezel (on page 23 ).
b.
Install the access panel (on page 24 ).
Hardware options installation 55
16.
17.
18.
19. c.
Slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel. o
For rack models, if removed, install the security bezel (on page 22 ).
Redundant AC power supply option
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
To install the component:
1.
Access the product rear panel.
2.
Remove the blank.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
Hardware options installation 56
3.
Insert the power supply into the power supply bay until it clicks into place.
4.
5.
6.
7.
Connect the power cord to the power supply.
Route the power cord. Use best practices when routing power cords and other cables.
For rack models, a cable management arm is available to help with routing. To obtain a cable management arm, contact an HP authorized reseller.
Connect the power cord to the AC power source.
Be sure that the power supply LED is green.
Hot-plug SAS drive options
When adding drives to the server, observe the following general guidelines:
•
The system automatically sets all device numbers.
•
•
Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
Removing the drive blank
1.
Do one of the following: o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page 22 ).
Hardware options installation 57
2.
Remove the drive blank.
Installing a hot-plug drive
The server can support six drives in a LFF configuration, or eight drives in a SFF configuration.
To install the component:
1.
Do one of the following:
2. o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page
Remove the drive blank.
3.
Prepare the drive.
Hardware options installation 58
4.
Install the drive.
5.
6.
Determine the status of the drive from the drive LED definitions (on page 16 ).
Do one of the following: o
For tower models, install the bezel. o
For rack models, if removed, install the security bezel (on page 22 ).
Expansion board option
1.
2.
3.
4.
5.
6.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Hardware options installation 59
7.
Open the PCIe retainer latch.
8.
Do one of the following: a.
If you are installing a single-width expansion card, remove one PCIe blank. b.
If you are installing a double-width expansion card, remove two PCIe blanks.
Hardware options installation 60
9.
Install the expansion board.
10.
Close the PCIe retainer latch.
11.
12.
13.
14.
15.
16.
17.
Install the air baffle.
Install the access panel (on page 24 ).
Do one of the following: o
For tower models, return the server to an upright position. o
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following:
Hardware options installation 61
o o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
Graphic card option
The server supports up to three graphic card options. The server supports up to two double-wide graphic cards.
For optimal performance, HP recommends that you install graphic card options in PCI slots 3, 6, or 8.
HP recommends the following:
•
If the graphic card is populated in PCI slot 3, do not use PCI slot 2.
•
If a single-wide graphic card is populated in PCI slot 8, do not use PCI slot 9.
•
In a single-processor configuration, HP recommends installing the graphic card in PCI slot 3.
•
In a two-processor configuration, HP recommends installing the graphic card in PCI slot 6.
•
If a third graphic card is installed, HP recommends installing the third graphic card in PCI slot 8.
Installing a graphic card adapter option
1.
Do one of the following:
2.
3.
4.
5.
6.
7.
8. o o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Remove the fan cage (on page 27 ).
Select the appropriate PCIe slot to install the graphic card adapter.
Hardware options installation 62
9.
Open the PCIe retainer latch.
10.
Do one of the following: o
If you are installing a single-width graphic card adapter, remove one PCIe blank. o
If you are installing a double-width graphic card adapter, remove two PCIe blanks.
Hardware options installation 63
11.
Install the graphic adapter in a x16 PCIe expansion slot.
12.
Connect the graphic card adapter cable to the appropriate graphic card connector.
NOTE: For more information about installing a graphic card, see the documentation that ships with the graphic card option kit.
Hardware options installation 64
13.
Close the PCIe retainer latch.
NOTE: Install the graphic card bracket only if you have installed a double-width graphic card.
14.
Install the graphic card bracket, and then tighten the screws.
15.
16.
17.
18.
19.
20.
Install the fan cage.
Install the air baffle.
Install the access panel (on page 24 ).
Do one of the following: o
For tower models, return the server to an upright position. o
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Hardware options installation 65
21.
22.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel. o
For rack models, if removed, install the security bezel (on page 22 ).
Controller option
The server ships with an embedded Smart Array P420i Controller. For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website
( http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf
). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website
( http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf
).
Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs on the HP website ( http://www.hp.com/support ).
The server supports FBWC option:
FBWC consists of a cache module and a capacitor pack. The DDR cache module buffers and stores data being written by the controller. When the system is powered on, the capacitor pack charges fully in about 5 minutes. In the event of a system power failure, a fully charged capacitor pack provides power for up to 80 seconds. During that interval, the controller transfers the cached data from DDR memory to flash memory, where the data remains indefinitely or until a controller retrieves the data.
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM pinout. Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to an unsupported controller model, because you can lose data.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the capacitor pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.
Hardware options installation 66
Installing FBWC capacitor pack
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM pinout. Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to an unsupported controller model, because you can lose data.
To install the component:
1.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
2.
3.
4. o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following:
5.
6.
7.
8.
9.
10. o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Remove the fan cage. (" Remove the fan cage " on page 27 )
Install the cache module (" Redundant fans option " on page 69 , "
Installing the cache module " on page
If the storage controller is not already installed, then install the storage controller.
Install the capacitor pack.
11.
12.
13.
Install the fan cage.
Install the air baffle.
Install the access panel (on page 24 ).
Hardware options installation 67
14.
15.
16.
17.
18.
Do one of the following: o
For tower models, return the server to an upright position. o
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel. o
For rack models, if removed, install the security bezel (on page 22 ).
Installing the cache module
CAUTION: The cache module connector does not use the industry standard DDR3 mini DIMM pinout. Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to an unsupported controller model, because you can lose data.
To install the component:
1.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
2.
3.
4. o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following:
5.
6. o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Hardware options installation 68
7.
Install the cache module.
8.
9.
10.
11.
12.
13.
14.
Install the air baffle.
Install the access panel (on page 24 ).
Do one of the following: o o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. o
Do one of the following: o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
Redundant fans option
Redundant fan guidelines
The server supports redundant fans to provide proper airflow to the system when a primary fan fails.
In the standard, nonredundant configuration, fans 2, 3, and 4 cool the server.
For the redundant configuration, fan 1 and four fan louvers are added to back up the primary fans. This configuration enables the server to continue operation in redundant mode, when a fan failure occurs. In a redundant fan configuration:
•
If one fan fails, then the other three fans provide airflow.
•
If two fans fail, then the server shuts down.
Hardware options installation 69
IMPORTANT: Fan louvers must be present for the redundant configuration. Without the louvers, all four fans are nonredundant.
NOTE: If your system is already installed with four fans, store the fan that is included in this kit as a spare.
Installing a hot-plug redundant fan
1.
2.
3.
4.
5.
6.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following: o
For tower models, place the server on a flat, level surface with the access panel facing up. o
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Remove all the fans and fan blanks.
Hardware options installation 70
7.
Install the fan louvers, making sure that the louver click into place.
8.
Remove the tab from each fan.
Hardware options installation 71
9.
Install the fans, making sure that the fans click into place.
10.
Install the PCIe air baffles.
11.
12.
13.
14.
15.
16.
Install the access panel (on page 24 ).
Do one of the following: o
For tower models, return the server to an upright position. o
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o
For tower models, install the bezel.
Hardware options installation 72
o
For rack models, if removed, install the security bezel (on page 22 ).
Eight-bay SFF drive cage option
Install the optional eight-bay SFF drive cage in drive cage bay 2 or drive cage bay 3.
To install an additional eight-bay SFF drive cage, an optional SAS controller is required. To obtain the option, contact an HP authorized reseller.
Installing the optional SFF hot-plug drive cage
1.
Do one of the following:
2.
3.
4.
5.
6. o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
For tower models, do the following: a.
Place the server on a flat, level surface with the access panel facing up. b.
Remove the access panel (on page 24 ).
For rack models, do the following: a. b.
Extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
c.
Release thumbscrews and remove the rack bezel (" Remove the rack bezel " on page 22 ).
Remove the blank from box 2 or box 3.
Hardware options installation 73
7.
Install the optional SFF drive cage.
8.
Using the T-15 screws, secure the optional SFF drive cage to the server.
9.
10.
Remove the air baffle.
Remove the fan cage.
Hardware options installation 74
11.
Connect the mini-SAS cables to the drive cage backplane option.
12.
Connect the mini-SAS cables to the SAS controller option.
NOTE: For more information about connecting the cables to SAS controller option, see the documentation that ships with SAS controller option kit.
13.
Connect the power cable to the system board connector appropriate for your configuration.
14.
15.
16.
17.
Install the fan cage.
Install the air baffle.
For tower models, do the following: a.
Install the access panel (on page 24 ).
b.
Return the server to an upright position.
For rack models, do the following: a.
Install the rack bezel (on page 23 ).
Hardware options installation 75
18.
19.
20.
21. b. c.
Install the access panel (on page 24 ).
Slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
Six-bay LFF drive cage
To install a six-bay, LFF hot-plug drive cage in a server, a SAS controller option is required.
To obtain the SAS controller option, contact an authorized HP reseller.
To install the SAS controller option, see the documentation that ships with SAS controller option kit.
Installing the optional LFF hot-plug drive cage
1.
2.
3.
4.
5.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
For tower models, do the following: a. b.
Place the server on a flat, level surface with the access panel facing up.
Remove the access panel (on page
For rack models, do the following:
a. b. c.
Extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Release thumbscrews and remove the rack bezel (" Remove the rack bezel " on page 22 ).
Hardware options installation 76
6.
Remove the blank from box 2 or box 3
7.
Install the optional LFF hot-plug drive cage.
Hardware options installation 77
8.
Using the T-15 screws, secure the optional LFF drive cage to the server.
9.
10.
11.
Remove the air baffle
Remove the fan cage.
Connect the mini-SAS cables to the drive backplane option.
12.
Connect the mini-SAS cables to the SAS controller option.
NOTE: For more information about connecting the cables to SAS controller option, see the documentation that ships with SAS controller option kit.
Hardware options installation 78
13.
Connect the power cable to the appropriate connector on the system board for your configuration.
14.
15.
16.
17.
18.
19.
20.
21.
Install the fan cage.
Install the air baffle.
For tower models, do the following: a.
Install the access panel (on page 24 ).
b.
Return the server to an upright position.
For rack models, do the following: a.
Install the rack bezel (on page 23 ).
b. c.
Install the access panel (on page 24 ).
Slide the server back into the rack.
Connect each power cord to the server.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections:
1.
Installing the Trusted Platform Module board.
2.
3.
Retaining the recovery key/password (on page 82 ).
Enabling the Trusted Platform Module (on page 82 ).
Hardware options installation 79
Enabling the TPM requires accessing RBSU (" HP ROM-Based Setup Utility " on page 91 ). For more
information about RBSU, see the HP website ( http://www.hp.com/go/ilomgmtengine/docs ).
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
( http://www.microsoft.com
).
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board.
•
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features.
•
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
•
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
1.
2.
3.
4.
5.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page 25 ).
Remove the access panel (on page 24 ).
Hardware options installation 80
6.
7.
8.
Remove the air baffle (on page 25 ).
If installed, remove the PCI card from slot 9.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Install the TPM board. Press down on the connector to seat the board.
9.
Install the TPM security rivet by pressing the rivet firmly into the system board.
10.
11.
12.
13.
14.
If removed, install the PCI card in slot 9.
Install the air baffle.
Install the access panel (on page 24 ).
Do one of the following: o o
For tower models, return the server to an upright position.
For rack models, slide the server back into the rack.
Connect each power cord to the server.
Hardware options installation 81
15.
16.
17.
Connect each power cord to the power source.
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
Do one of the following: o o
For tower models, install the bezel.
For rack models, if removed, install the security bezel (on page 22 ).
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery key/password:
•
Always store the recovery key/password in multiple locations.
•
Always store copies of the recovery key/password away from the server.
•
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
2.
3.
4.
5.
6.
7.
8.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail to follow the proper procedures for updating the system or option firmware, replacing the system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website ( http://www.hp.com/support ).
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
( http://technet.microsoft.com/en-us/library/cc732774.aspx
).
Hardware options installation 82
Cabling
Server data cabling
Item
1
4
5
2
3
6
Description
Optical drive connector
Drive cage 1, SAS connector 2
Drive cage 1, SAS connector 1
SATA connector
SAS connector
SAS connector
Cabling 83
Media device data cabling
Item
3
4
1
2
5
6
Description
Optical drive connector
Optical drive connector
Optical drive connector
SATA connector
SATA connector
SATA connector
Cabling 84
Optical drive cabling
Cabling 85
Software and configuration utilities
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or in both modes.
Software or configuration utility Server mode
Online and Offline
Active Health System (on page 87 )
Integrated Management Log (on page 88 )
Intelligent Provisioning (on page 88 )
HP Insight Diagnostics (on page 89 )
Scripting Toolkit (on page 90 )
HP Service Pack for ProLiant (on page 90 )
HP Smart Update Manager (on page 90 )
HP ROM-Based Setup Utility (on page 91 )
Array Configuration Utility (on page 93 )
Option ROM Configuration for Arrays (on page 94 )
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Online
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Offline
Server QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see the QuickSpecs on the HP website
( http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
). At the website, choose the geographic region, and then locate the product by name or product category.
HP iLO Management Engine
The HP iLO Management Engine is a set of embedded management features supporting the complete lifecycle of the server, from initial deployment through ongoing management.
HP iLO
The iLO 4 subsystem is a standard component of selected HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO
4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 4 independent of the host server and its operating system.
Software and configuration utilities 86
iLO 4 enables and manages the Active Health System (on page 87 ) and also features Agentless
Management. All key internal subsystems are monitored by iLO 4. SNMP alerts are sent directly by iLO 4 regardless of the host operating system or even if no host operating system is installed.
Using iLO 4, you can do the following:
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
•
Use the shared iLO 4 Remote Console to collaborate with up to six server administrators.
•
Remotely mount high-performance Virtual Media devices to the server.
•
Securely and remotely control the power state of the managed server.
•
Have true Agentless Management with SNMP alerts from iLO 4 regardless of the state of the host server.
•
Access Active Health System troubleshooting features through the iLO 4 interface.
For more information about iLO 4 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 4 documentation on the Documentation CD or on the HP website
( http://www.hp.com/go/ilo/docs ).
Active Health System
HP Active Health System provides the following features:
•
Combined diagnostics tools/scanners
•
Always on, continuous monitoring for increased stability and shorter downtimes
•
Rich configuration history
•
Health and service alerts
•
Easy export and upload to Service and Support
The HP Active Health System monitors and records changes in the server hardware and system configuration.
The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures occur.
The Active Health System collects the following types of data:
•
Server model
•
Serial number
•
Processor model and speed
•
Storage capacity and speed
•
Memory capacity and speed
•
Firmware/BIOS
HP Active Health System does not collect information about Active Health System users' operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system.
The data that is collected is managed according to the HP Data Privacy policy. For more information see the
HP website ( http://www.hp.com/go/privacy ).
Software and configuration utilities 87
The Active Health System log, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components.
The Agentless Management Service is available in the SPP, which is a disk image (.iso) that you can download from the HP website ( http://www.hp.com/go/spp/download ). The Active Health System log can be downloaded manually from iLO 4 or HP Intelligent Provisioning and sent to HP. For more information, see the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website
( http://www.hp.com/go/ilo/docs ).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM
•
From within operating system-specific IML viewers o
For Windows: IML Viewer o
For Linux: IML Viewer Application
•
From within the iLO 4 user interface
•
From within HP Insight Diagnostics (on page 89 )
Intelligent Provisioning
Several packaging changes have taken place with HP ProLiant Gen8 servers: SmartStart CDs and the Smart
Update Firmware DVD will no longer ship with these new servers. Instead, the deployment capability is embedded in the server as part of HP iLO Management Engine’s Intelligent Provisioning.
Intelligent Provisioning is an essential single-server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup, providing a reliable and consistent way to deploy HP ProLiant server configurations.
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" versions of leading operating system software and automatically integrating optimized
HP ProLiant server support software from SPP. SPP is the installation package for operating system-specific bundles of HP ProLiant optimized drivers, utilities, management agents, and system firmware.
•
Intelligent Provisioning provides maintenance-related tasks through Perform Maintenance features.
•
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and
VMware. For specific OS support, see the HP Intelligent Provisioning Release Notes.
For more information on Intelligent Provisioning software, see the HP website ( http://www.hp.com/go/ilo ).
For more information about Intelligent Provisioning drivers, firmware, and SPP, see the HP website
( http://www.hp.com/go/spp/download ).
Software and configuration utilities 88
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, boot the server using Intelligent Provisioning (on page 88 ).
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website ( http://www.hp.com/servers/diags ). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
( http://www.hp.com/go/spp/download ).
HP Insight Diagnostics survey functionality
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the HP website ( http://www.hp.com/go/supportos ).
If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
or it can be installed through the SPP (" HP Service Pack for ProLiant " on page 90 ).
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility.
The Erase utility enables you to erase system CMOS, NVRAM, and hard drives. Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen and then select Erase.
Run the Erase utility to:
•
Reset all settings — erases all drives, NVRAM, and RBSU
•
Reset all disks — erases all drives
•
Reset RBSU — erases current RBSU settings
After selecting the appropriate option, click Erase System. Click Exit to reboot the server after the erase task is completed. Click Cancel Erase to exit the utility without erasing.
Software and configuration utilities 89
Scripting Toolkit
The Scripting Toolkit is a server deployment product that enables you to build an unattended automated installation for high-volume server deployments. The Scripting Toolkit is designed to support ProLiant BL, ML,
DL, and SL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server deployments.
For more information, and to download the Scripting Toolkit, see the HP website
( http://www.hp.com/go/ProLiantSTK ).
HP Service Pack for ProLiant
SPP is a release set that contains a comprehensive collection of firmware and system software components, all tested together as a single solution stack for HP ProLiant servers, their options, BladeSystem enclosures, and limited HP external storage.
SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the server is booted to the ISO so that the server can be updated automatically with no user interaction or updated in interactive mode.
For more information or to download SPP, see the HP website ( http://www.hp.com/go/spp ).
HP Smart Update Manager
The HP SUM provides intelligent and flexible firmware and software deployment. This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers, options, and Blades within the data center. HP SUM is used to deploy firmware and software in SPP.
HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers and options. This tool has the following features:
•
Enables GUI and a command-line, scriptable interface
•
Provides scriptable, command-line deployment
•
Requires no agent for remote installations
•
Enables dependency checking, which ensures appropriate install order and dependency checking between components
•
Deploys software and firmware on Windows and Linux operating systems
•
Performs local or remote (one-to-many) online deployment
•
Deploys firmware and software together
•
Supports offline and online deployment
•
Deploys necessary component updates only
•
Downloads the latest components from Web
Software and configuration utilities 90
•
Enables direct update of BMC firmware (HP iLO)
For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP website ( http://www.hp.com/go/hpsum/documentation ).
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/support/rbsu ).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
Software and configuration utilities 91
NOTE: The server may not support all the following examples.
Drives installed
1
2
3, 4, 5, or 6
More than 6
Drives used
1
2
3, 4, 5, or 6
0
RAID level
RAID 0
RAID 1
RAID 5
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/support/rbsu ).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device. During this time, you can do the following:
•
Access RBSU by pressing the F9 key.
•
Access Intelligent Provisioning Maintenance Menu by pressing the F10 key.
•
Access the boot menu by pressing the F11 key.
•
Force a PXE Network boot by pressing the F12 key.
Configuring AMP modes
Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection within RBSU enables the following advanced memory modes:
•
Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and some multi-bit failures can be corrected without resulting in system downtime.
•
Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically, resulting in less system downtime.
For DIMM population requirements, see the server-specific user guide.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
3.
4.
Select Service Options.
Select Serial Number. The following warnings appear:
Software and configuration utilities 92
5.
6.
7.
8.
9.
10.
11.
WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID on the chassis.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
Press the Esc key to exit RBSU.
Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Utilities and features
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service accessed through the HP System Management Homepage
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
For supported controllers, provides access to licensed features, including: o
Moving and deleting individual logical volumes o o o o o
Advanced Capacity Expansion (SATA to SAS and SAS to SATA)
Offline Split Mirror
RAID 6 and RAID 60
RAID 1 (ADM) and RAID 10 (ADM)
HP Drive Erase o
Video-On-Demand Advanced Controller Settings
•
Provides different operating modes, enabling faster configuration or greater control over the configuration options
•
Remains available any time that the server is on
•
Displays on-screen tips for individual steps of a configuration procedure
•
Provides context-sensitive searchable help content
•
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
Software and configuration utilities 93
ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use one of the following methods:
•
If an optional controller is not installed, press F10 during boot.
•
If an optional controller is installed, when the system recognizes the controller during POST, press F5.
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers running Microsoft® operating systems require one of the following supported browsers:
•
Internet Explorer 6.0 or later
•
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
( http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf
). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website
( http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf
).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
•
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/support/rbsu ).
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
Servers User Guide on the HP website
( http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf
). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website
( http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf
).
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.
Software and configuration utilities 94
For more information, see the Download drivers and software page for the server. To access the server-specific page, enter the following web address into the browser: http://www.hp.com/support/<servername>
For example: http://www.hp.com/support/dl360g6
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.
Software and configuration utilities 95
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
Configure and Install feature to install the OS and latest supported drivers.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server supports. To verify that your server is using the latest supported version and for more information about SPP, see the HP website ( http://www.hp.com/go/spp/download ).
To directly locate the OS drivers for a particular server, enter the following web address into the browser: http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example: http://www.hp.com/support/dl360g6
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed software or components require an older version. For system software and firmware updates, download the
SPP (" HP Service Pack for ProLiant " on page 90 ) from the HP website (
http://www.hp.com/go/spp ).
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that HP SIM uses to schedule software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from
HP.
•
VCA compares installed software versions on the node with updates available in the VCRM managed repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the HP Systems Insight Manager User Guide, the HP
Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website
( http://www.hp.com/go/hpsim ).
Software and configuration utilities 96
HP Operating Systems and Virtualization Software Support for
ProLiant Servers
For information about specific versions of a supported operating system, see the HP website
( http://www.hp.com/go/ossupport ).
HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions designed to meet the support needs of the most business and IT environments.
Foundation Care services deliver scalable hardware and software support packages for HP ProLiant server and industry-standard software. You can choose the type and level of service that is most suitable for your business needs.
HP Collaborative Support —With a single call, HP addresses initial hardware and software support needs and helps to quickly identify if a problem is related to hardware or software. If the problem is identified as hardware, HP will resolve as per service level commitments. If the reported incident is related to HP or supported 3rd party software product and cannot be resolved by applying known fixes, HP will contact the third-party vendor and create a problem incident on the your behalf.
HP Proactive Care — For customers running business critical environments where down time is not an option, then HP Proactive Care helps to deliver high levels of application availability. Key to these service options is the delivery of proactive service management offers to help you avoid the causes of down time. If a problems arises than HP offers advanced technical response from critical system support specialist for fast problem identification and resolution.
HP Support Center — All service options include HP Support Center delivering information, tools, and experts required to support HP business products.
HP Insight Remote Support — Provides 24x7 secure remote monitoring, diagnosis and problem resolution.
For more information, see the HP website ( http://www.hp.com/services/proliant ) or the HP website for the
HP BladeSystem ( http://www.hp.com/services/bladesystem ).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website ( http://www.hp.com/go/pcn ).
Software and configuration utilities 97
Troubleshooting
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
English ( http://www.hp.com/support/ProLiant_TSG_v1_en )
•
French ( http://www.hp.com/support/ProLiant_TSG_v1_fr )
•
Spanish ( http://www.hp.com/support/ProLiant_TSG_v1_sp )
•
German ( http://www.hp.com/support/ProLiant_TSG_v1_gr )
•
Japanese ( http://www.hp.com/support/ProLiant_TSG_v1_jp )
•
Simplified Chinese ( http://www.hp.com/support/ProLiant_TSG_v1_sc )
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language:
•
English ( http://www.hp.com/support/ProLiant_EMG_v1_en )
•
French ( http://www.hp.com/support/ProLiant_EMG_v1_fr )
•
Spanish ( http://www.hp.com/support/ProLiant_EMG_v1_sp )
•
German ( http://www.hp.com/support/ProLiant_EMG_v1_gr )
•
Japanese ( http://www.hp.com/support/ProLiant_EMG_v1_jp )
•
Simplified Chinese ( http://www.hp.com/support/ProLiant_EMG_v1_sc )
Troubleshooting 98
Battery replacement
If the server no longer automatically displays the correct date and time, you might have to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
•
Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
•
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
•
Replace only with the spare designated for this product.
To remove the component:
1.
Do one of the following: o
For tower models, open and remove the bezel (" Remove the tower bezel " on page 20 ).
2.
3. o
For rack models, if installed, remove the security bezel (on page 22 ).
Power down the server (on page 20 ).
Remove all power: a.
Disconnect each power cord from the power source.
4.
5.
6. b.
Disconnect each power cord from the server.
Do one of the following: o o
For tower models, place the server on a flat, level surface with the access panel facing up.
For rack models, extend the server from the rack (on page
Remove the access panel (on page 24 ).
Remove the air baffle (on page 25 ).
Battery replacement 99
7.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Battery replacement 100
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 101
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 102
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
•
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website
( http://www.hp.eu/certificates ) (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private households in the European Union
Regulatory compliance notices 103
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 104
Class B equipment
Chinese notice
Class A equipment
Vietnam compliance marking notice
This marking is for applicable products only.
Ukraine notice
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
Regulatory compliance notices 105
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
•
Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
•
Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices 106
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel L pA
< 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Regulatory compliance notices 107
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller.
Electrostatic discharge 108
Specifications
Environmental specifications
Specification Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature 28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non-operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification Value
Dimensions
Rack model
Height
Depth
Width
Tower model
Height
Depth
Width
Weight
Rack model
Maximum
—
21.8 cm (8.58 in)
73.22 cm (28.83 in)
48.26 cm (19.00 in)
—
46.2 cm (18.19 in)
74.00 cm (29.13 in)
21.8 cm (8.58 in)
—
50.06 kg (110.36 lbs)
Minimum
Tower model
Maximum
Minimum
27.63 kg (60.91 lbs)
—
52.09 kg (144.84 lbs)
31.09 kg (70.33 lbs)
Specifications 109
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP 460 W Power Supply (92%) specifications (on page 110 )
•
HP 460 W CS Power Supply (94%) specifications (on page 110 )
•
HP 750 W Power Supply (92%) specifications (on page 111 )
•
HP 750 W CS Power Supply (94%) specifications (on page 111 )
•
HP 1200 W CS Power Supply (94%) specifications (on page 112 )
HP 460 W Power Supply (92%) specifications
Specification Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
BTUs per hour
100 to 120 VAC, 200 to
240 VAC
50 Hz to 60 Hz
5.5 A at 100 VAC
2.6 A at 200 VAC
526 W at 100V AC input
505 W at 200V AC input
1794 at 100V AC input
1725 at 200V AC input
Power supply output
Rated steady-state power
Maximum peak power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
HP 460 W CS Power Supply (94%) specifications
Specification Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
BTUs per hour
100 to 120 VAC, 200 to
240 VAC
50 Hz to 60 Hz
5.2 A at 100 VAC
2.5 A at 200 VAC
509 W at 115V AC input
495 W at 230V AC input
1764 at 100V AC input
1736 at 115V AC input
1694 at 200V AC input
1687 at 230V AC input
Power supply output
Specifications 110
Rated steady-state power
Maximum peak power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
HP 750 W Power Supply (92%) specifications
Specification Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
BTUs per hour
100 to 120 VAC, 200 to
240 VAC
50 Hz to 60 Hz
8.9 A at 100 VAC
4.3 A at 200 VAC
857 W at 100V AC input
824 W at 200V AC input
2925 at 100V AC input
2812 at 200V AC input
Power supply output
Rated steady-state power
Maximum peak power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
HP 750 W CS Power Supply (94%) specifications
Specification Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
BTUs per hour
100 to 120 VAC, 200 to
240 VAC
50 Hz to 60 Hz
8.5 A at 100 VAC
4.1 A at 200 VAC
831 W at 115V AC input
808 W at 230V AC input
2878 at 100V AC input
2834 at 115V AC input
2769 at 200V AC input
2758 at 230V AC input
Power supply output
Rated steady-state power
Maximum peak power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Specifications 111
HP 1200 W CS Power Supply (94%) specifications
Specification Value
Input requirements
Rated input voltage
Rated input frequency
Rated input current
Rated input power
BTUs per hour
100 to 120 VAC, 200 to
240 VAC
50 Hz to 60 Hz
10 A at 100 VAC
6.7 A at 200 VAC
990 W at 115V AC input
1315 W at 230V AC input
3060 at 100V AC input
3380 at 115V AC input
4503 at 200V AC input
4485 at 230V AC input
Power supply output
Rated steady-state power
Maximum peak power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC input
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC input
Specifications 112
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website ( http://www.hp.com/go/ilo/docs ).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
( http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c
02843807 ).
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
( http://www.hp.com/go/assistance ).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
( http://www8.hp.com/us/en/support-drivers.html
). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website
( http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html
).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Technical support 113
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website ( http://www.hp.com/go/selfrepair ).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Technical support 114
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
( http://www.hp.com/go/selfrepair ).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP ( http://www.hp.com/go/selfrepair ).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Technical support 115
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
( http://www.hp.com/go/selfrepair ).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
Technical support 116
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( http://www.hp.com/go/selfrepair ).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website ( http://www.hp.com/go/selfrepair ).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Technical support 117
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
( http://www.hp.com/go/selfrepair ).
Technical support 118
Technical support 119
Technical support 120
Acronyms and abbreviations
ABEND abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDR double data rate
ECC error checking and correcting
FBWC flash-backed write cache
IEC
International Electrotechnical Commission iLO
Integrated Lights-Out
IML
Integrated Management Log
Acronyms and abbreviations 121
NMI non-maskable interrupt
NVRAM non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCIe peripheral component interconnect express
POST
Power-On Self Test
PPM processor power module
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDIMM
Registered Dual In-line Memory Module
RDP
Rapid Deployment Pack
RPS
Redundant power supply
SAS serial attached SCSI
SFF small form-factor
SIM
Systems Insight Manager
Acronyms and abbreviations 122
TMRA recommended ambient operating temperature
UDIMM
Unregistered Dual In-Line Memory Module
UID unit identification
UPS uninterruptible power system
USB universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 123
Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ( mailto:[email protected]
).
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 124
Index
A
acoustics statement for Germany 107
ACU (Array Configuration Utility) 86, 93
AMP (Advanced Memory Protection) 92
Array Configuration Utility (ACU) 93
ASR (Automatic Server Recovery) 95
Automatic Server Recovery (ASR) 95
B
Basic Input/Output System (BIOS) 86, 94
BIOS (Basic Input/Output System) 86, 94
C
cache module capacitor pack 67
Change Control 97 change control and proactive notification 97
configuration of system 37, 86
D
diagnostic tools 86, 89, 94, 95
DIMM installation guidelines 49
E
electrical grounding requirements 33
environmental requirements 31, 109
F
FCC (Federal Communications Commission)
Index 125
Federal Communications Commission (FCC)
firmware upgrade utility, troubleshooting 98
firmware, updating 96 firmware, upgrading 96
G
H
hard drive LEDs 16 hard drives, determining status of 16
hard drives, installing 39, 58
hardware options 39 hardware options installation 35, 39
HP Insight Diagnostics survey functionality 89
HP Insight Remote Support software 97
HP Smart Update Manager overview 86, 90
HP Support Pack for ProLiant 86, 90
I
iLO (Integrated Lights-Out) 86
IML (Integrated Management Log) 86, 88
Integrated Lights-Out (iLO) 86
Integrated Management Log (IML) 88
Intelligent Provisioning 86, 88
J
K
L
M
memory 45, 47, 49 memory configurations 48, 49
memory subsystem architecture 46
N
O
operating system version support 97 operating systems 97 operating systems supported 97
Option ROM Configuration for Arrays (ORCA) 86,
ORCA (Option ROM Configuration for Arrays) 86,
P
Index 126
power distribution unit (PDU) 33 power requirements 33
power supplies 56 power supply, installing 56
Q
R
RBSU (ROM-Based Setup Utility) 91, 92
redundant power supply cable connector 19
regulatory compliance notices 101, 103
ROM-Based Setup Utility (RBSU) 82, 86, 91
S
scripted installation 90 scripting toolkit 86, 90
server features and options 39
server warnings and cautions 34
software 96 software upgrades 96
supported operating systems 97
Systems Insight Display LED combinations 14
Systems Insight Display LEDs 13
T
Taiwan battery recycling notice 106
TPM (Trusted Platform Module) 79, 80, 82
troubleshooting 98 troubleshooting resources 98 troubleshooting, firmware upgrade utility 98
Trusted Platform Module (TPM) 79, 82
U
UPS (uninterruptible power supply) 33
utilities, deployment 86, 90, 91
V
Version Control Agent (VCA) 96
Version Control Repository Manager (VCRM) 96
Vietnam compliance marking notice 105
W
Index 127
advertisement
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project