Service menu
Using the Service menu
The Service menu is PIN protected for added security. Only authorized service technicians have
access to the Service menu. When you select SERVICE from the list of menus, you are prompted to
type your 8-digit PIN number. The following are the appropriate PIN numbers:
HP Color LaserJet 3000 Series printers: 11300005
HP Color LaserJet 3600 Series printers: 11360005
HP Color LaserJet 3800 Series printers: 11380005
HP Color LaserJet CP3505 Series printers: 06350507
1.
Press Menu to open the MENUS.
2.
Press
to highlight SERVICE, and then press
3.
Press
or
4.
Press
to save the digit. The control-panel display replaces the digit with an asterisk.
Press
at any time to move to the previous digit.
5.
.
until the first digit of the PIN appears.
Repeat steps 3 and 4 until all eight digits are typed.
Clear event log
Use this item to clear the printer internal event log.
Total page count
The page count that is stored in NVRAM and printed on the configuration page represents the
number of pages that the formatter has formatted (not including engine-test prints). If you install a
new formatter when repairing a printer, use this menu item to reset the page count to the previous
value. In this way, the page count reflects the number of pages that the engine has printed rather
than restarting the count for the new formatter. The page count is in two categories: total mono
pages and total color pages.
Serial number
If you replace the formatter, use this item to reset the serial number of the printer.
228 Chapter 6 Troubleshooting
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