Zebra Inventory Instruction Manual
광고
광고
RETAIL SOLUTIONS
VERSION
07
CLIENT ID =
235-01
SYSTEM
INVENTORY LEAD’S INSTRUCTION MANUAL
FOR
PAGE
RECEIVE COMPONENTS & SUPPLIES ·················· 2
SET UP ACCESS POINTS ··································· 4
SET UP SCANNERS ········································· 12
PLACING THE FIXTURE STICKERS ···················· 14
RESEARCH AREA ············································ 17
KEY STICKER RANGES ···································· 18
OUTSIDE AUDITOR PROCEDURES ···················· 19
ZEBRA DEVICE ··············································· 20
SCANNING PROCEDURES ································ 22
AUDIT PROCEDURES ······································ 31
HOW TO ACCESS REPORTS ····························· 35
REPORT DESCRIPTIONS ·································· 36
AUDIT REPORTING ·········································· 38
VARIANCE REPORTING ··································· 39
KEY CORRECTIONS ········································ 40
INVALID UPC ENTRY ········································ 43
CLOSE THE INVENTORY ·································· 44
SHIP EQUIPMENT ············································ 46
TRAINING GUIDE ············································· 47
EXHIBITS
MBR95 / MBR1400 / IBR600 AIR (UK Warehouse) / IBR600 DHCP (UK & IE)
Copyright by Zebra Retail Solutions
RECEIVE COMPONENTS/SUPPLIES
You will receive one or more equipment boxes containing all of the necessary components for Inventory.
The box will be sealed with tape. Cut the tape with a knife, do not rip tape off.
When opening the boxes, be careful. Try not to rip or damage the box. You will use the same boxes to return the components to Zebra Retail Solutions (“ZRS”).
Inside one equipment box, you will find:
○ Scanners
○ (2) Access Points (one is back up)
○ Scanner chargers -
It is strongly recommended that you charge all of the scanners before inventory
NOTE: The scanners will have 15+ hours of battery life, however you should charge the scanners prior to your inventory. It will only take approximately
1-3 hours to fully charge.
Remove the Scanners from the foam insert, then remove the foam insert itself and continue with the following “layers”.
You will also receive:
A Shipping Instructions envelope, containing labels and documents used to ship the box back to ZRS when the inventory is complete.
The Shipping Envelope is located in the clear, plastic pouch affixed to the inside
“lid” of the equipment box.
To ensure the return paperwork is not misplaced,
leave the envelope in the pouch until you are ready to ship back your equipment
.
Page 2
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ZRS also sends (1) supply box. The Inside the supply box, you will find:
Sticker sheets
Section Markers
Quick Start Guide
Manager’s Reference Manual (you are reading this now)
Control ID Bar Code -
you will need this form to set-up the scanners for your store.
(1) Internet Password flyer. You will use this flyer to access Inventory reports and functions via the ZRS/Hart Website.
If any of the equipment or supplies are missing,
contact ZRS Client Care immediately at 800-252-2818.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 3
SET UP ACCESS POINTS
WiFi Connectivity Overview
The ZRS NexGen Inventory System provides instant communications at the end of each sticker. The Internet reports are updated in real-time.
Each location was provided two Access Points. One Access Point should provide sufficient coverage for Inventory. The other access point can be used as a back-up unit.
If you use both Access Points, please keep them at least 150 feet (46 Meters) apart from each other
.
VERY IMPORTANT!!!
1. For optimum range, place the Access Point in the middle of the store and as high as reasonably possible.
2. Try to avoid any known areas with difficult cell coverage.
3. In the event that your location has no cell coverage, please call ZRS Client Care for further instructions.
The CradlePoint router (“Access Point”) can be connected anywhere in the facility with an accessible power outlet.
To set-up the Access Point:
1. Clear a flat surface area with access to a power outlet.
2. Place the following items in the area:
Access Point
USB Aircards
Scanners
Control ID
3. Connect the power adapter for the Access Point into the port on the back and then plug into an available outlet.
4. Insert the USB Aircard
into the USB port in the back of the access point.
You received TWO (2) USB Aircard types for the main Access Point - one for
Verizon and one for AT&T; you should use the Aircard for the respective carrier that has the best coverage in your area.
Do not attempt to use BOTH Aircards in both of the Access Points.
Power Switch
Page 4
Power Adapter Port USB Port
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5. Once the Access Point has been connected to the power outlet and the USB Aircard has been connected, the Power Status (green), Wireless indicator (green/blue), and
USB Status (green/blue) should be lit (see below).
USB Status
Power
Wireless
The access point is now ready to use!
The Access Point must be connected in order to transmit. Remember to
connect the access point before scanning any live Inventory data.
6. One (1) access point should provide sufficient coverage for your inventory. If you find there are areas of the store that have insufficient coverage (example, the stockroom),
set up the second access point.
Place the second (“Secondary”) access point in your “low coverage” area, closest to an available power outlet and a minimum of 150 ft. (46 Meters) from the first access point (“Primary”).
DO NOT insert the other USB Aircard into the Secondary access point! The
Secondary AP will communicate via the Primary AP. You need only plug the
Secondary AP into an available power outlet.
Once the Secondary unit has been plugged in and connects with the Primary access point, the Power Status (green) and Wireless indicator (blue) should be lit.
Power
Wireless
VERY IMPORTANT!!!
1.
The Primary access point must be connected to a USB Aircard and fully operational for the Secondary access point to work.
2.
Do not place the Secondary access point to close to the Primary . This will not increase the range of coverage.
3.
Do not connect a USB Aircard into the Secondary access point.
If you cannot establish a connection with the Access
Point, contact ZRS Client Care for assistance.
800-252-2818
Page 5
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
SET UP ACCESS POINTS
WiFi Connectivity Overview
The ZRS NexGen Inventory System provides instant communications at the end of each sticker. The Internet reports are updated in real-time.
Each location was provided two Access Points. One Access Point should provide sufficient coverage for Inventory. The other access point can be used as a back-up unit.
If you use both Access Points, please keep them at least 150 feet (46 Meters) apart from each other
.
VERY IMPORTANT!!!
1. For optimum range, place the Access Point in the middle of the store and as high as reasonably possible.
2. Try to avoid any known areas with difficult cell coverage.
3. In the event that your location has no cell coverage, please call ZRS Client Care for further instructions.
The CradlePoint router (“Access Point”) can be connected anywhere in the facility with an accessible power outlet.
To set-up the Access Point:
1. Clear a flat surface area with access to a power outlet.
2. Place the following items in the area:
Access Point
USB Aircards
Scanners
Control ID
3. Connect the power adapter for the Access Point into the port on the back and then plug into an available outlet.
4. Insert the USB Aircard
into the USB port in the back of the access point.
You received TWO (2) USB Aircard types for the main Access Point - one for
Verizon and one for AT&T; you should use the Aircard for the respective carrier that has the best coverage in your area.
Do not attempt to use BOTH Aircards in both of the Access Points.
Antennae
Power Switch
Page 6
USB Port Power Adapter Port
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
5. Once the Access Point has been connected to the power outlet and you’re the USB
Aircard has been connected, the Power Status (green), Wireless indicator (green/blue), and USB Status (green/blue) should be lit (see below).
Power
Wireless
USB Status
The access point is now ready to use!
The Access Point must be connected in order to transmit. Remember to
connect the access point before scanning any live Inventory data.
6. One (1) access point should provide sufficient coverage for your inventory. If you find there are areas of the store that have insufficient coverage (example, the stockroom),
set up the second access point.
Place the second (“Secondary”) access point in your “low coverage” area, closest to an available power outlet and a minimum of 150 ft. (46 Meters) from the first access point (“Primary”).
DO NOT insert the other USB Aircard into the Secondary access point! The
Secondary AP will communicate via the Primary AP. You need only plug the
Secondary AP into an available power outlet.
Once the Secondary unit has been plugged in and connects with the Primary access point, the Power Status (green) and Wireless indicator (green) should be lit.
Power Wireless
VERY IMPORTANT!!!
1.
The Primary access point must be connected to a USB Aircard and fully operational for the Secondary access point to work.
2.
Do not place the Secondary access point to close to the Primary . This will not increase the range of coverage.
3.
Do not connect a USB Aircard into the Secondary access point.
If you cannot establish a connection with the
Access Point, contact
ZRS Client Care for assistance.
800-252-2818
Page 7
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
SET UP ACCESS POINTS
WiFi (SIM-Internal Cell Card) Connectivity Overview
The ZRS NexGen Inventory System provides instant communications at the end of each sticker. The Internet reports are updated in real-time.
VERY IMPORTANT!!!
1. For optimum range, place the Access Point in the middle of the store and as high as reasonably possible.
2. Try to avoid any known areas with difficult cell coverage.
3. In the event that your location has no cell coverage, please call ZRS Client Care for further instructions.
The CradlePoint router (“ Access Point ”) can be connected anywhere in the facility with an accessible power outlet.
To set-up the Access Point:
1. Clear a flat surface area with access to a power outlet.
2. Place the following items in the area:
Access Point
Scanners
Control ID
Access Point
3. Connect the power adapter for the Access Point into the port on the back and then plug into an available outlet.
Power Adapter Port
4. Once the Access Point has been connected to the power outlet, the Power Status (blue) should be lit; after about a minute or two, the WiFi (green/blue) and Modem (green/blue) will also be lit.
WiFi
Signal Strength
Page 8
Power
Modem
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The access point is now ready to use!
The Access Point must be connected in order to transmit. Remember to
connect the access point before scanning any live Inventory data.
6. One (1) access point should provide sufficient coverage for your inventory. If you find there are areas of the store that have insufficient coverage (example, the stockroom),
set up the second access point.
Place the second (“Secondary”) access point in your “low coverage” area, closest to an available power outlet and a minimum of 150 feet (46 Meters) from the first access point (“Primary”).
DO NOT insert the other USB Aircard into the Secondary access point! The
Secondary AP will communicate via the Primary AP. You need only plug the
Secondary AP into an available power outlet.
Once the Secondary unit has been plugged in and connects with the Primary access point, the Power Status (green) and Wireless indicator (green) should be lit.
VERY IMPORTANT!!!
Do not place the Secondary access point to close to the Primary .
This will not increase the range of coverage.
If you cannot establish a connection with the
Access Point, contact
ZRS Client Care for assistance.
800-252-2818
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 9
SET UP ACCESS POINTS
WiFi LAN Connectivity Overview
The ZRS NexGen Inventory System provides instant communications at the end of each sticker. The Internet reports are updated in real-time. The primary connection for the
Access point will be via your Network connection
(Cisco Switch)
. If you are unsuccessful connecting via your Network, follow the set up instructions for WIFI SIM connection (prior page).
The CradlePoint router (“ Access Point ”) will be connected to the Ethernet Network port in your store. The Access Point should be placed as close as possible to this area, where there is an accessible power outlet.
To set-up the Access Point:
1. Connect the power adapter for the Access Point into the port on the back and then plug into an available outlet.
2. Connect the Ethernet cable (supplied) to the port on the right side of the Access Point, then Insert the other end of the Ethernet cord directly into your Network port,
in your Cisco Switch (
DO NOT plug into the Cisco
Router
).
Access Point
Green light
Power Adapter Port
Plug Ethernet Cable into Right port
Page 10
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3. Once you have connected to the LAN, the green light at the Access Point port will flash green; the modem line will be Orange.
WiFi Signal Strength
Power Modem
The access point is now ready to use!
The Access Point must be connected in order to transmit. Remember to
connect the access point before scanning any live Inventory data.
4. One (1) access point should provide sufficient coverage for your inventory. If you find there are areas of the store that have insufficient coverage (example, the stockroom),
set up the second access point.
Place the second (“Secondary”) access point in your “low coverage” area, closest to an available power outlet and a minimum of 150 ft. (46 Meters) from the first access point (“Primary”).
DO NOT the Secondary access point to your Network! The Secondary AP will communicate via the Primary AP. You need only plug the Secondary AP into an available power outlet.
Once the Secondary unit has been plugged in and connects with the Primary access point, the Power Status (blue) and Wireless indicator (green) should be lit.
WiFi
Power
VERY IMPORTANT!!!
1.
The Primary access point must be connected to your Network and fully operational for the Secondary access point to work.
2.
Do not place the Secondary access point to close to the Primary . This will not increase the range of coverage.
If you cannot establish a connection with the
Access Point, contact ZRS Client Care for assistance.
0808-189-04-48
Page 11
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
SET UP SCANNERS
Now that the access points are up and running, you can start registering the scanners.
Set Language:
The scanners are received set to “English” language. To set the scanner for another language:
From the Scan or Key Control ID screen, press the Menu button on the scanner
TouchScreen.
Select “Language” from the pop-up menu that appears.
From the second pop-up menu that appears, select the preferred language:
English (Default)
French (Canada)
Set Up Scanners:
1. Scan the Control ID bar code.
Page 12
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2. Key your Store Number and press ENTER.
3. The scanners will
register shortly after pressing ENT
and will automatically pick-up any
Master File updates. Be sure to press the Continue button to finish the registration.
4. The “ENTER EMPLOYEE ID” screen will be displayed - Registration is complete.
5. Repeat steps 1 and 2 for all scanners.
6.
Verify the Scanners have Registered Successfully:
After pressing “Continue”, the “P” should disappear from the bottom of the screen.
If the “P” still appears, it could mean your Access Point is not connected, or the
Scanners are out of range of the access point.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 13
PLACING THE FIXTURE STICKERS
You will be using FIXTURE STICKERS to control the fixtures on the Sticker
Log.
The stickers are attached to Fixture Sticker Sheets. There are 30
removable stickers on each sheet, which means there are 30 sticker
numbers on each sheet.
Each sticker has a pre-printed 9-digit control number; the first 4 digits are the “series”; the next 4 digits (in parentheses) are the “Sticker Number”; the last digit is a control check-digit.
For the most part, you will only be concerned with the
4-digit Sticker number.
The Sticker Number is always 4 digits long. This 4-digit number is part of the control number and is always printed separately on the sticker, in the box labeled STICKER NO. The first three numbers are the “page” number and the fourth number is the sequence of the sticker on the page (0-9).
There are always three “pages” (set up as columns) to a sheet of
stickers.
The picture below is an example of a Fixture Sticker. On the sample sticker below, the 9-digit control number is 6900(001-0)5; 6900 is the series, 001-0
is the Sticker Number and 5 is the check-digit.
The sticker includes a scannable bar code and boxes for recording information. After a sticker has been ended, the scanner will remind the user to write their Initials in Box 1 (“Scanned By”); they will NOT write the
final count on the sticker.
Page 14
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TRAINING STICKERS
Exhibit B in this guide contains one “ sheet” of Training Stickers. These stickers
are only to be used for Training - never use these for Live inventory.
The system can identify these stickers as Training Stickers and it will not include the
inventory data scanned on them in your final results.
You can identify Training Stickers in two ways.
First, they are PINK in color (you will never receive pink stickers for Live inventory);
Second, the series number is always 3347.
When stickering your store:
The stickers MUST be in place on your fixtures BEFORE scanning begins.
Utilize no more than TWO (2) persons to place the stickers - the Inventory Lead who will
record the sticker numbers on to the Fixture Log, and another key employee to
place the stickers on the fixtures.
DO NOT SKIP OR SEPARATE THE STICKER SHEETS.
Every sticker must be accounted for. Separating the sticker sheets will create large gaps of “missing” stickers.
Start with the very first sticker on the first sheet and work your way down the first
column.
Continue on to the top of the second column, working your way down then on to the third column of stickers.
Once a sheet of stickers have been used, continue on to the very next sheet.
Save the used sticker sheets. The 4-digit sticker number and 9-digit control number appear on the sheets. This will aid you when keying your sticker ranges.
Never destroy or throw away any stickers. Every sticker must be accounted for.
If a sticker becomes torn, use scotch tape to repair the sticker. If the bar code on the sticker is unscannable, the sticker number can be key-entered.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 15
PLACING THE FIXTURE STICKERS - Con’t
The employees will be scanning from left to right as they move from one sticker to another.
They will scan a sticker, scan all of the merchandise associated with that sticker, end the sticker, and then scan the next sticker.
Place the stickers so that it will be easy to see where one sticker ends and the next
sticker begins.
Section Markers (“red flags”) can be used to aid with this.
Some fixtures will require more than one sticker. The number of stickers is usually determined by the amount of merchandise on the fixture or the size of the fixture.
In general, the more stickers that are used, the better. There should be at least
one sticker for each display or fixture. Do not have more than 50 items in a sticker.
As you walk through the store, make sure that all of the merchandise to be counted has
been assigned a sticker. It should be fairly easy to see what merchandise is assigned to a sticker.
If you discover a fixture that does not have a sticker on it, use your leftover stickers. Be sure to use the very next sticker after the last sticker number that was used. This sticker must be recorded on the Sticker Log.
SECTION MARKERS
Section Markers are the pads of “red flags” that you received with your supplies. They can be used to (a) create clear section breaks and (b) identify each completed sticker.
a. To create clear section breaks, place the Section Marker on the fixture where you want the section break to be.
b. To identify completed stickers, place the Section Marker over the bar code on the fixture sticker when the sticker has been completed. This will not only be a visual aid in seeing what stickers have been scanned, but will prevent another employee from re-scanning stickers in error.
Page 16
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RESEARCH AREA
Set up a Research Area.
During the actual inventory, there may be some items that will not scan, do not have bar codes on them or are rejected by the scanner.
These items should be set aside in the Research Area (this is an area you will set up to hold these items).
Any physical area can be designated as the Research Area. You will assign 1 or 2 stickers to this area.
The scanning employees should not slow down their scanning to research
these items. They should simply place the items to the side, continue scanning, and move the items to the Research Area after the current sticker has been completed.
These items will be researched and scanned throughout the inventory by a person designated by you, preferably a member of management.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 17
KEY STICKER RANGE
Before or during the inventory, you will need to key the range of stickers that were used in the store. This will be done via the ZRS/Hart web site.
2. Click on the “Client Login” button , on the upper right side of the screen. your and
Password
(both entries must be in lowercase) and press ENTER or click on the OK button.
User Name: hx23501
Password: buil0489
4. Click in the “ Enter Store Number” field and enter your store number.
5. Press TAB to advance to the “ Enter Password” field. Enter your storespecific password and press ENTER or click on the OK button.
Your Store-specific Password will be provided to you prior to your inventory, via a flyer found with your inventory equipment and supplies.
6. You will now be connected to the “Inventory Overview” for your store. Click on
Inventory Functions from the menu bar.
You will key a separate sticker range for each area of your store (Backroom,
Sales Floor).
You can key up to 5 individual ranges per Area.
8. At the field labeled “Starting Sticker”, key the 9-digit sticker control number of
the very FIRST sticker placed in the area you are keying and press the
TAB key.
9. Next, at the field labeled “Ending Sticker”, key the 9-digit sticker control number
of the very LAST sticker placed in the area you are keying, and click OK.
Press TAB to enter the remaining range(s).
10. When finished entering the range(s), click OK.
11. A confirmation screen will be displayed to indicate that the range(s) have been accepted. Click OK.
NOTE: If the range entered was not accepted, an error message will be displayed and the range should be checked and re-entered.
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12. When you have completed entering the sticker range(s), click CLOSE.
During the inventory, you will be able to modify the Sticker Range(s) based on additions and deletions of sticker numbers used.
Each time the Sticker Range is modified, follow the instructions outlined in this section to adjust the existing range via the ZRS/Hart web site.
Example of a Fixture Sticker:
4-Digit Sticker Number
9-Digit Sticker Control Number
OUTSIDE AUDITOR PROCEDURES
Several locations have been selected to have an Outside Auditor present at their inventory.
In this event, you will be notified by Bearquarters in advance.
1. The Outside Auditor will be equipped with their own Zebra Outside Audit scanner and reporting login, which they will use to conduct an Audit of your store.
2. The Outside Auditor will scan and transmit select stickers in the store and review reports for discrepancies.
3. For any discrepancy found where the Outside Auditor’s scan does not match the
Original scan, the Outside Auditor will then research to determine if the Original
scan is incorrect.
4. The Outside Auditor will review with the Inventory Lead all stickers that they have determined the Original scan to be incorrect.
The Inventory Lead must correct these stickers by either rescanning the
sticker in Regular Mode or Keying Corrections to the sticker to resolve the discrepancy(ies).
Page 19
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ZEBRA DEVICE - IMPORTANT KEYS
Auxiliary
Scan Button
Auxiliary
Scan Button
“ESC”
Used to clear an entire field.
“BKSP”
Used to clear an entry, one position at a time.
“SCAN”
Press to scan bar codes.
“ENTER”
Used to accept all entries.
(Power Key)
Used to power the scanner on and off.
FUNC (Function) Key
= Increases screen brightness.
= Decreases screen brightness.
= Increases volume.
= Decreases volume.
Page 20
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ZEBRA DEVICE - SCREEN LEGEND
Pending Stickers Indicator
P = Scanner contains stickers to be transmitted to ZRS.
Store# Employee
ID
Battery
Strength
Signal
Strength
Alpha/Numeric
Indicator
1 = Numeric
A = Alpha, UPPER a = Alpha, lower
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Page 21
SCANNING PROCEDURES
REMEMBER: The Access Point must be plugged in and connected BEFORE scanning begins.
SET EMPLOYEE ID
Key the 6 digit Employee ID and press
ENTER.
START A STICKER
After entering the Employee ID, scan the
Fixture Sticker.
Page 22
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SCAN TICKETS
1. After scanning the Fixture sticker, you must scan or key the bar codes for all of the merchandise on that fixture.
A quantity of one (1) will automatically be accepted.
Multiple quantities CAN be keyed entered.
○ The MAXIMUM quantity allowed is
100.
○ For Gift Cards only, the MAXIMUM allowed is 9,999.
Follow the instructions on the scanner screen.
All special messages can be acknowledged by pressing ENTER.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 23
SCANNING PROCEDURES - Con’t
NOT ON FILE BAR CODES
1. The scanner will alert you if a scanned item
(bar code) is not on the Master File.
2. Press ENTER and move the item to the side.
3. When you have finished the sticker, move the item to the Research Area.
INCORRECT KEYING
If you keyed information incorrectly, make corrections by pressing ESC (Escape) to clear the entire field or BKSP (Backspace) to clear the field one character at a time.
Page 24
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REVIEW / DELETE TICKETS
1. If you have lost your place in a sticker, or would like to verify previously scanned items, refer to the Review Grid, located in the center of the Scan Bar Code screen.
You can navigate through the Review using the Arrow keys on the scanner.
2. To delete a scanned item, locate the bar code in the Review Grid using the arrow keys.
3. Highlight the item and press the “Delete
Item” button, on the TouchScreen.
4. Select “Yes” to confirm the deletion by either pressing the button on the TouchScreen or highlighting it using the arrows and pressing
ENTER.
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Page 25
SCANNING PROCEDURES - Con’t
CANCEL STICKER
Press the “Cancel Sticker” button on the
TouchScreen and follow the instructions.
NOTE: You can only cancel the sticker you
are currently scanning. You cannot cancel a sticker that was “ended”.
END A STICKER
After you have scanned all of the merchandise for a particular sticker, you must END the sticker - the scanner will save all of the data
and automatically transmit to ZRS.
1. Scan the Fixture Sticker again.
2. Select “Yes” to confirm by either pressing the button on the
TouchScreen
or highlighting it using the arrows and pressing
ENTER
.
Page 26
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PIECE COUNTS
You will be required to conduct Piece counts on
100% of the stickers in your store.
After a sticker is ended, the scanner will prompt the employee to enter a Piece count
(# of units that were scanned for that sticker). They will need to manually count the items on that sticker and key the amount into the scanner.
If the Piece Count is not correct, you will be given another opportunity to enter the correct Piece Count.
If after the second attempt, the Piece count still does not match, the sticker will
be cancelled, and must be scanned
again.
NOTE: For every three (3) stickers that have
been cancelled due to an incorrect
Piece Count, a Supervisor password must be entered into the scanner
(23501).
If the entry is correct, the sticker will be ended and the Write On Sticker screen will be displayed. Write your initials onto the sticker, in Box #1 and click “OK” to continue.
Do Not Record the scan count onto the sticker.
Contact Zebra Retail Solutions Client Care @ 800-252-2818 or [email protected]
Page 27
SCANNING PROCEDURES - Con’t
DATA TRANSMISSIONS
Once a sticker has been ended, the
data is automatically transmitted to ZRS. Once the sticker is completed, place a section marker over to sticker, to represent it is completed.
Any data scanned while out of range of the access point, will be saved then
automatically transmitted once you are again “in range”.
PENDING TRANSMISSIONS —
VERY IMPORTANT!
When you have sent more than four stickers, check the indicator at the Scan Sticker Screen.
The “P” indicates the number of pending sticker transmissions.
If you find that number is not decreasing,
bring the scanner closer to an access point
. If you still cannot transmit, check the access point.
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REVIEW PREVIOUS STICKERS SCANNED
The Scan Sticker screen will display the last six stickers scanned, in the Review Grid, located in the center of the screen.
CREATE AN “EMPTY” STICKER
If you encounter a stickered fixture for which there is no merchandise associated with it, you still need to account for the Fixture Sticker.
Perform “START A STICKER” and “END A
STICKER”: Scan the Fixture Sticker and then
END it immediately, without scanning any merchandise. Follow the scanner instructions.
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SCANNING PROCEDURES - Con’t
END EMPLOYEE SCANNING SESSION
When an Employee has completed their scanning assignments, they should log out and return the scanner to the Control Desk.
At the Scan Sticker screen
press the Logout button
on the TouchScreen to log out, and the scanner will return to the Enter Employee ID screen.
NOTE:
If there are stickers in the scanner that have not yet been transmitted (for example,
Employee is logging out while out of range of
the access point) the scanner must be brought back into range before the Employee can log out.
CLOSE OUT SCANNER
If a scanner is not needed again for this inventory,
the scanner must be closed out.
1. From the Enter Employee ID screen, press the
Close Scanner button on the TouchScreen to close the scanner.
2. Follow the scanner instructions. The scanner will return to the Scan ID screen.
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AUDIT PROCEDURES
You must Audit 30% of the stickers in your Backroom AND
30% of the stickers on your Sales Floor.
The system will select the stickers you must audit and display them on the “Stickers to be Audited” report.
Audited stickers must “PASS” (match Original) in order to count towards the 30% requirement (more details follow).
The system will not allow an Employee to Audit stickers that they previously scanned in Regular mode (Original scan).
When a scanner is set for “Audit” mode, the stickers and merchandise bar codes scanned will be compared to the Original version.
1. From the Enter Employee ID screen, key your 6
Digit ID and press ENTER. The Scan Sticker screen will be displayed.
2. From the Scan Sticker screen, press the “F2”
button on the key-pad, followed by the Menu
button, on the TouchScreen, and a sub-menu will appear.
a. From the sub-menu, press Audit Mode or highlight the option using the arrow keys and
press ENT (Enter).
3. The scanner will display an alert:
a. Press Yes to enter Audit Mode.
b. Press No to exit and return to the Scan
Sticker screen.
4. The scanner will begin downloading all stickers that are available for Audit.
**Audit** Scan Sticker screen will be displayed.
NOTE: In addition to displaying **Audit** at the bottom of the screen, the screen color will change from blue (“Regular” mode) to red (“Audit” mode).
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AUDIT PROCEDURES - Con’t
4. View Stickers Available for Audit
a. Press the Menu button.
b. Select Stickers To Be Audited from the
sub menu that appears.
c. The scanner report will now display a
listing of stickers that the system has selected for Audit.
NOTE: To refresh the report (load/display more stickers), exit Audit Mode then log back in to Audit Mode.
5. Scan the Fixture Sticker.
a. Scan the Fixture Sticker that you have
chosen from the list of Stickers To Be
Audited.
6 Scan Merchandise
a. Follow the same procedures as you
would for scanning in Regular mode.
b. Multiple quantities can be keyed.
7. End Sticker
After all of the merchandise associated with the sticker has been scanned, scan the
sticker again to end it.
The scanner will compare the Audit scan
to the Original scan.
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8. It is critical that the following steps are fully reviewed and understood to ensure an accurate and complete Audit process.
In order for an Audit to “PASS” and count towards the 30% requirement, it
MUST match the Original scan.
If an Audit matches the Original scan, the Audit is complete and “PASSED” and will count towards the 30% requirement.
If an Audit does not match the Original scan, the Audit is NOT COMPLETE and you will be required to Audit it again.
If the 2nd Audit scan matches the Original scan, the Audit is complete and
“PASSED”. and will count towards the 30% requirement
If the 2nd Audit scan matches the 1st Audit scan, the Audit is complete but
“FAILED” and will not count towards the 30% requirement. The Audit
details will replace the Original scan details.
If the 2nd Audit scan does not match either the Original scan or the 1st
Audit scan, the Audit is NOT COMPLETE. Notify the Inventory Lead that the sticker could not Match and select another sticker to Audit. The sticker
will no longer be available for that user to Audit.
Audit Scan has matched the
Original Scan.
Audit is Complete and
PASSED.
Continue on to next sticker.
Audit Scan has not matched the Original Scan.
Audit is Incomplete; Scan sticker again, in Audit Mode.
If this message is received upon ending a second Audit
scan, notify the Inventory
Lead and continue on to the
next sticker.
Audit Scan has not matched the Original Scan, but has
matched a previous
Audit scan.
Audit is Complete but
FAILED. The Audit details will replace the Original details.
Continue on to the next sticker.
NOTE: If a sticker is not successfully audited after THREE (3) attempts, a
Supervisor Password (103171) must be entered into the scanner.
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AUDIT PROCEDURES - Con’t
9. To EXIT Audit Mode:
a. From the **Audit** Scan Sticker Screen,
press the “F2” button on the key-pad,
followed by the Menu button, on the
TouchScreen, and a sub-menu will appear b. From the sub-menu, press Audit Mode. c. Click Yes to exit Audit Mode. d. The scanner will return to a Scan Sticker screen, in Regular mode.
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HOW TO ACCESS REPORTS
After data has been sent to ZRS, it is processed on the Host Computer.
Throughout your inventory, you can obtain detailed information by viewing various reports via the ZRS/Hart web site.
These reports are very useful in controlling the various aspects of the inventory.
ACCESSING THE REPORTS ONLINE
To access the inventory reports via the web:
1. Log onto www.hartsystems.com.
2. Click on the “Client Login” button , on the upper right side of the screen.
3.
Enter your
User Name
and
Password
(both entries must be in lowercase) and press
ENTER or click on the OK button.
User Name:
hx23501
Password:
buil0489
4. Click in the “Enter Store Number” field and enter your store number.
5. Press TAB to advance to the “ Enter Password” field. Enter your store-specific password and press ENTER or click on the OK button.
Your Store-specific Password will be provided to you prior to your inventory, via a flyer found with your inventory equipment and supplies.
6. You will now be connected to the “Inventory Overview” for your store. Your store number and store name will be displayed on the top. Clicking on any of the underlined items will “drill-down” to more details in that category.
7. You may access additional reports for your store by clicking on “Additional Reports”, located at the upper left corner of the screen, and making your selection from the dropdown menu.
8. On the upper right hand side of the report screen is a button to format the report for printing. Click on this link if you wish to print any of the reports.
9. To exit out of one report, click on the “CLOSE” button at the top of the screen and that will bring you back to the “Inventory Overview”.
NOTE: To “Refresh” a report you are currently viewing, simply click on the button at the top right of the screen.
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Page 35
REPORT DESCRIPTIONS
INVENTORY OVERVIEW
This report displays a summary of the inventory, which includes the total number of stickers sent to ZRS and the number of Missing and Empty stickers.
It also displays the total units for the entire store.
This report will be used at the end of the inventory to fill in information on the Inventory
Control Form.
STICKER SUMMARY
This report displays the total units scanned on each of the stickers sent to ZRS.
Once all of the stickers have been sent to ZRS, this report will display the Total Units in the entire store.
Clicking on any sticker number will drill-down to the Sticker Detail Report for that sticker.
MISSING STICKERS
This is the most important report, since it lists all of the stickers that are Missing (have not been scanned and Sent to ZRS).
Check the following items on this report:
1. Check that your first and last stickers, keyed via the ZRS/Hart web site earlier,
are correctly identified in the header of the report, “ Sticker Range” . If either one is not displayed, the sticker range must be re-keyed.
2. All stickers that are listed under the “Missing Stickers” column must be either
scanned or identified as “Not Used”. Process any “ Not Used” stickers as
“EmptyStickers”. (See page 22).
Remember: Any stickers that have been scanned but have not yet been sent to ZRS may still appear as “Missing” on this report; therefore, be certain that all scanners have transmitted.
EMPTY STICKERS
This report displays all of the stickers that were scanned as empty.
An empty sticker is a fixture which contains no merchandise.
This report is used to check that all fixtures that were scanned as empty are actually
“empty fixtures”.
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PRODUCTIVITY
This report displays the total units scanned and the units per hour for each employee.
STICKER DETAIL
This report displays a line-by-line listing of every item on a particular sticker, in the order in which it was entered.
This report can be used to ensure that each employee is following the proper scanning procedures.
The Sticker Detail report may be viewed on the ZRS/Hart web site by:
Viewing the Sticker Summary, then clicking on the selected sticker number, OR
Selecting Sticker Detail from the Reports Menu, then keying the 4-digit Sticker
Number.
RESCANNED STICKER
This report lists all of the stickers that were rescanned (scanned more than once).
The most current scanning of a sticker is always the one that is accepted.
Clicking on the Date/Time a particular “version” of a sticker will drill-down to the details of that version of the sticker.
NOTE:
If you see that an employee is continually rescanning stickers, especially if there are multiple occurrences of the same sticker, you should follow up with that employee to see if he or she needs additional instruction.
STICKERS BY EMPLOYEE ID
This report displays the total units and time scanned for each sticker scanned by the selected employee.
You will need to enter the Employee ID you would like to review.
ITEM LOCATOR
This report lists every sticker that a particular item is associated with, including the total
Units and the Employee ID of the employee that scanned it.
You will need to enter the item bar code you wish to review.
KEYED QUANTITY REPORT
Displays every item Bar Code for which a quantity was keyed, including the Sticker the item appears on, the item Description and the total quantity keyed.
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REPORT DESCRIPTIONS - Con’t
CANCELLED STICKER
Displays every sticker that was Cancelled due to an incorrect piece count, including the
Employee that scanned the sticker, the scanned count, the piece count entered and the difference.
CORRECTIONS AUDIT TRAIL
Displays all corrections that have been keyed, including the Employee that scanned the sticker, the Employee that keyed the correction(s), the Original Units, the Corrected
Units and any Net Change.
AUDIT REPORTING
STICKERS TO BE AUDITED
The system will select the stickers that are to be Audited and display them on the
Stickers to be Audited report.
Print out this report to assign stickers to the Audit employees and to keep track of these assignments.
It is important that the same sticker(s) are not assigned to multiple people.
Be sure to regularly refresh and reprint this report to ensure accuracy and timely
completion.
As stickers are Audited, they will “fall off” the report and no longer display.
As more stickers in your store are scanned (“Original” scan), more will be added to the Stickers To Be Audited report.
AUDIT SUMMARY REPORT
Displays all stickers that have been successfully Audited, with the sticker’s current Audit
Status (Passed or Failed).
Passed: Stickers successfully audited where the Audit Scan matched the Original
scan. These stickers count towards the 30% Audit requirement.
Original scan. These stickers will not count towards the 30% Audit requirement and the Audit Details will replace the Original Details.
reviewed for accuracy. Any discrepancies found must be corrected by rescanning the sticker in Regular mode or Keying Corrections.
Also displayed is the Sticker #, Area, Original Units, Original Ext. Retail, Audit Units and
Variance Units; Drilling down on the Sticker # will display the Audit Variance Report.
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AUDIT REPORTING - Con’t
AUDIT VARIANCE REPORT
Displays a line item detail for each item that was in variance on the sticker (Audit scan did not match Original scan).
IF the sticker Audit was Passed (Audit scan matched the Original scan), the variance will be “0”.
INVENTORY OVERVIEW - ACTIVITY BY AREA
You can monitor your Auditing progress by referring to the Activity by Area section of the Inventory Overview for your store;
As stickers are Audited, and Passed, the “% Passed” will update in real-time.
When the % Passed has reached 30% for both the Sales Floor and the Backroom, and
you have no Missing Stickers, all auditing is considered completed.
If your inventory is not 100% complete (no missing stickers), additional stickers will be selected for Audit as more stickers in your store are scanned in Regular mode.
VARIANCE REPORTING
The Variance Reports will compare the physical (scanned) counts for your store to the “On-
Hand” counts maintained by your Corporate office, and will display any variances.
The Variance report will not be available until your inventory is at 100% complete (NO missing stickers).
The report will list the Top 40 SKUs for which there is a variance of $50.00 or more between the Total Physical Count and the On Hand count (either “plus” or “minus”), and will display every sticker the SKU appears on and the quantity counted for each occurrence.
Print out the report and review each fixture the items in Variance appear on to determine all units were counted correctly.
Fields are available on the printout for you to note Correct Quantities or any comments.
Any discrepancies you find are to be corrected by Keying Corrections to the sticker.
Keying Corrections allows you to change quantities, delete items (change quantity to “0”) or add new items.
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KEY CORRECTIONS
You will have the ability to key corrections from the Sticker Detail report, via the
ZRS/Hart Website.
1. From the Inventory Functions tab, select Key Corrections.
2. Enter the Employee ID and press TAB.
3. Enter the 4-digit sticker number you wish to key corrections for and click “OK”.
4. The Sticker Detail Corrections screen will be displayed.
IMPORTANT NOTES:
1. The “ADD” function must be performed individually - no more than one ADD can be performed at a time and no other functions (change quantity) will be executed when clicking the ADD button.
2. Not on File bar codes cannot be added at any time..
3. The “SUBMIT” button will not process adds.
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KEY CORRECTIONS - ADD ITEM
1. Click the ADD button and a new browser window or tab will open.
2. Key a valid bar code in the “Item” field and press TAB.
3. Key the quantity and click the “Add Item” button.
4. The window/tab will automatically close and the Sticker Detail Corrections screen will refresh; the added item will appear at the bottom of the report.
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KEY CORRECTIONS - Con’t
KEY CORRECTIONS - MULTIPLE CORRECTIONS
1. To change a QUANTITY, the user keys the new quantity into the quantity field of the line item to be changed.
2. To REMOVE an item, the user keys a quantity of “0” into the quantity field of the line item to be removed (deleted).
3. Once all corrections are keyed, the user clicks SUBMIT.
Added items must be performed individually.
4. After processing, the screen refreshes and the Sticker Detail Corrections report is updated with the corrections keyed.
NOTE the item that was “ removed” by keying a zero (0) quantity now appears with a blank quantity field (and will no longer appear on the Sticker
Detail report) and the total quantity for the sticker has changed.
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INVALID UPC ENTRY
ALL Invalid UPCs recorded during the inventory MUST be entered via the ZRS/
Hart website.
Once the inventory is complete, before you close, you will enter any and all
Invalid UPCs.
The Invalid UPC Entry form can be accessed from your Inventory Overview, via the “Inventory Functions” menu.
When you have entered all of your Invalid UPCs, click “OK” and the data will be saved. You can add more entries at a later time, but you must do so before
your inventory is closed.
The key entered data for all stores will be collected and forwarded to Bearquarters once all stores have closed.
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Page 43
CLOSE THE INVENTORY
Once you have finished scanning all of the merchandise on every fixture in your store and have sent all of your data to ZRS, you can prepare to close the inventory.
You should review reports via the ZRS/Hart web site and reconcile your inventory results.
Review the Empty Sticker Report to verify that all reported stickers
are actually Empty (fixture contains NO merchandise) and were not scanned as Empty in error.
You should have NO Missing Stickers. - Review the Missing Stickers
Report to verify that all stickers have been accounted for
You should have NO Stickers Outside the Range.
You MUST have Audited 30% of your Stockroom and 30% of your
Sales Floor. - Review the “Activity by Area” section of your Inventory
Overview to verify that each area is at 30% Passed.
After you are satisfied that you have accurately inventoried your store, display the Inventory Overview, via the ZRS/Hart website.
From this report, fill in the required information on the Inventory Control
Form. This is your official documentation of this inventory.
You are now ready to Close the Inventory.
CLOSE THE SCANNERS
As the inventory is coming to completion and you have confirmed the scanners contain no PENDING data, you may start to close the scanners.
Before closing the scanners, make sure that you have:
○ Finished scanning all of the merchandise on every fixture in your store.
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CLOSE THE INVENTORY
When you have verified that the inventory has been completed, you may close the inventory - via the ZRS/Hart website.
1. Select Inventory Functions on the Overview screen and click on
CLOSE INVENTORY.
2. Follow the instructions and prompts that are displayed.
○ If there are any Missing Stickers, Stickers Outside the Range, or you have not Audited 30% of the stickers in both your Backroom
and Sales Floor, a message will be displayed informing you that one or more of the above conditions exist.
○ Click the “Close” button at the top right corner and you will return to the Inventory Overview. You must resolve these issues before
you may close the inventory. Contact ZRS Client Care for
assistance.
3. Once the close inventory process has been completed, click the refresh button on the Inventory Overview and the inventory status will be displayed as Finished and your Inventory Close Confirmation
Number for the inventory will be available.
4. Write the Inventory Close Confirmation Number on your Physical
Inventory Checklist.
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Page 45
SHIP EQUIPMENT
Do NOT write on any of the original Zebra boxes.
Before packing the boxes, remove and read the shipping instructions. The
Shipping Instructions are in a clear envelope, affixed to the inside flap of
Box U.
All of the equipment will be shipped in the original boxes.
Apply the shipping labels to the covers of the two boxes, as specified
in the Shipping Instructions.
First, place the scanners into the foam cavities.
Second, place the removable foam insert(s) into the box.
Third, place the Access Point(s) back in the foam.
Fourth, place any paperwork in the box.
Tape up the boxes.
Refer to your shipping instructions for more information.
It is very important that the equipment is shipped back to Zebra Retail
Solutions according to the agreed upon shipping schedule. If you have any questions regarding the shipping of the equipment, please contact ZRS Client Care at (800) 252-2818 or (631) 439-8200.
Be sure to retain your copies of the shipping receipts OR record your tracking numbers, before the equipment has been shipped back to
ZRS. You may need to refer to them at a later time to provide proof of shipment.
Page 46
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TRAINING GUIDE
When a scanner is set for “Training” mode, the stickers and merchandise bar codes scanned or keyed will NOT be included on any reports or other output.
If you do choose Training Mode, you must take the scanner out of Training mode before live scanning is to begin . This will ensure data scanned is not lost.
1. From the Enter Employee ID screen, press
the Menu button, on the TouchScreen,
and a sub-menu will appear.
2. From the sub-menu, press Training Mode
or highlight the option using the arrow keys and press ENTER.
3. The scanner will display a warning:
a. Press Yes to enter Training mode.
The “***Training***” Enter Employee ID screen will be displayed.
b. Press No to exit and return to the
Enter Employee ID screen.
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TRAINING GUIDE - Con’t
4. Key your 6 Digit ID and press ENTER.
The “***Training***” Scan Sticker screen will be displayed.
NOTE:
In addition to displaying “***Training***” at the bottom of the screen, the screen color will change from blue (“Regular” mode) to orange (“Training” mode).
5. Scan any Fixture Sticker.
a. The scanner will display another warning,
indicating that you are scanning in
Training mode and that no data will be saved/sent.
b. Press ENTER to continue.
6. From this point, you may scan merchandise
bar codes and proceed with Training.
Any stickers and merchandise scanned while the scanner is set for Training mode, will not be saved or transmitted.
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The SCANNING PROCEDURE is as follows:
1. Scan the Fixture Sticker.
2. Scan the bar code on the merchandise ticket (the number may also be keyed if the bar code can’t be scanned).
3. Scan all the merchandise on the fixture.
4. End the sticker by scanning it again.
5. Manually count the merchandise on the fixture, and key the total “Piece
Count” into the scanner.
6. Write your Initials on the Fixture Sticker.
DO NOT write the scan count on to the sticker.
7. Place a red flag on the sticker, covering the bar code, to show that it has been counted.
8. Move on to the next sticker.
The scanner normally makes a simple “beep” when you scan a bar code or key-enter information. If you hear any sound other than a simple “beep”, it means “Look at the
scanner screen and follow the instructions”. There are several different messages that you may see, and they should all be clear and easy to understand.
You may scan each item individually without pressing the “Enter” key after each
entry.
The scanner will inform you if the Battery is Low. If you receive a Low Battery message, finish the sticker you are working on and then bring the scanner to a supervisor. The data will then be sent to ZRS, and the scanner will need to be charged.
A re-scanned sticker will completely replace the original scanned version of that
sticker. The date and time is set into every scanner. When a sticker is rescanned, the first scanning of the sticker will be ignored by the system and the second scanning will be used. If a sticker is ended and then you realize that you made an error, simply re
-scan the sticker and all of the merchandise. When you re-scan a sticker, you may
use any scanner.
The goal of the inventory is to count all of the merchandise in the store. If you see an
area of merchandise that does not have a sticker placed on it, let the Supervisor
know.
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Page 49
TRAINING GUIDE - Con’t
If a bar code cannot be scanned (the scanner will not read the bar code or the bar code is rejected as “Not Valid”), try to manually key-enter the SKU or UPC using the scanner keypad.
If an item still cannot be scanned OR keyed in to the scanner, (no ticket, invalid number, etc.), it should be placed on the side. After the current sticker is ENDED, bring the merchandise on the side to the Research Area (explain where this area is ) to be investigated later. Do not stop scanning to research these items.
Does Anyone have any questions?
The training session has been completed.
It’s now time to give the employees their scanning assignments.
Remember, if you have any questions at any time, please do not hesitate to contact ZRS Client Care. They are available
24 hours a day, 7 days a week, and are standing by to assist you in any way they can.
Call us at:
800-252-2818
Or E-mail us at:
[email protected]
Page 50
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SYSTEM
FOR
EXHIBITS
CONTACTING ZRS CLIENT CARE
TRAINING STICKERS
INVENTORY SPECIFICATIONS
TROUBLESHOOTING
GLOSSARY OF TERMS
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Page 51
CONTACTING ZRS CLIENT CARE
IF YOU HAVE ANY QUESTIONS,
CONTACT ZEBRA RETAIL SOLUTIONS
CLIENT CARE.
(800) 252-2818
OR
(631) 439-8200
Our Client Care Staff may be reached by calling the above numbers.
If your call is answered by our Receptionist, please ask for “Client Care”.
If your call is answered by our Automated System, please Enter “1” for “Client Care”.
You may also contact ZRS Client Care via e-mail:
[email protected]
When sending an email, please remember to include your:
Company Name
Store Location #
Personal Name
Phone Number, and
A Brief Message, describing your question or issue.
The Client Care team will respond to your email within 10 minutes.
AUXILIARY HELP DESK NUMBER
If for any reason our primary Client Care Number is not working, please use our Cellular Phone number to reach Client Care. This number is 516-639-3103.
EXHIBIT A
Copyright by Zebra Retail Solutions
TRAINING STICKERS
Copyright by Zebra Retail Solutions
INVENTORY SPECIFICATIONS
BAR CODES
UPC A - Can be scanned or keyed and must be 12-digits in length.
Code 39 - Can be scanned or keyed and must be 5, 6, or 13
digits in length.
QUANTITY
The program is set to automatically accept a quantity of 1, however multiple quantities can be keyed for all items.
The maximum quantity allowed is 100; you can key up to a quantity of 9,999 for Gift Cards.
Quantities of 50 or more, as well as same, double-digit quantities (i.e. 11, 22, 33, . . 144), will require confirmation in order to be accepted.
NOT ON FILE
Not on File bar codes will not be accepted. If a scanned bar code is not on file, the scanner will display a message indicating it is “Not On Master File” and instruct the employee to move it to the Research Area.
PIECE COUNTS
You are required to conduct Piece Counts on 100% of the stickers in your store.
After an incorrect Piece Count has been entered for 3 stickers in one session, key password 23501.
REVIEW
STICKERS
SCANNED
At any time during the inventory, you can check to see what fixtures have been scanned in each scanner.
At a blank “SCAN STICKER” screen, all stickers scanned by the employee will display in the “grid” on the screen.
INVENTORY
CONTROL FORM
This form is the official documentation of this inventory. Make sure that it is completed with the most current information at the END of the inventory. Follow the instructions printed on the form.
Copyright by Zebra Retail Solutions
EXHIBIT C
TIPS/TROUBLESHOOTING
PROBLEM/QUESTION SOLUTION
Can I use the touch screen to Yes, you can use the touch answer Window’s pop-up
ENT
button to messages? answer Window’s messages.
What if the Internet is not , it is updating after sending data. possible it was disconnected.
The scanner is in
alpha mode.
I’m trying to enter quantity, but
Press the “Alpha” button until
the scanner says “
Please Enter a “1”
in the bottom right of the scanner screen. Refer to the
Numbers only
.”
Alpha-Numeric indicator box on page 11 of this guide.
How do I know if a scanner has The “ P” will indicate pending transmitted successfully? transmissions, if any.
I’m trying to scan a UPC, and
Don’t scan too close to the bar
cant get a read even though I’m putting the imager close to the
code.
The Imager works best
4-6 inches from the product. bar code.
Use this password:
23501
to
What if the scanner
LOCKS
out unlock the scanner. Ensure the requests a password? scanning and Piece Count procedures.
Copyright by Zebra Retail Solutions
EXHIBIT D
GLOSSARY OF TERMS
Access Points
Devices used to communicate inventory data to the ZRS server.
The scanners communicate to the Access Point and the Access
Point transfers that data to Zebra Retail Solutions (“ZRS”)
(USB) Air Cards
Allows for communication through a wireless network, using 3G communications
Audit Mode
Function on the scanner that performs line detail comparisons of two scans: the “Original” scan and the “Audit” scan.
Cancelled Sticker
A sticker that has not been ended can be cancelled by pressing the
“Cancel Sticker” button on the touchscreen and the sticker will be cancelled, and the details, if any, will not be saved
Close Inventory
Once all scanning is complete, stickers audited and reports reconciled, the final step is to close the inventory.
Employee ID
Scanner user identification; users log in to the scanner with their
Employee ID and all stickers scanned are identified by that ID.
Empty Stickers
Empty Stickers are fixture(s) that contain no merchandise.
Control ID
Form with ID bar code that when scanned, associates the data scanned by the scanners with your specific store.
Fixture Stickers
Fixture Stickers are provided in “sheets” with 30 stickers to a sheet.
Stickers are used to inventory the merchandise in the store. All merchandise to be inventoried will be associated with a Fixture
Sticker.
Inventory
Manager’s
Reference Guide
Full document covering all aspects of inventory set-up, procedures, reporting and closing. Also available via the Zebra/Hart website.
Inventory
Overview
Master File
This is the store dashboard containing all of the important data points for the inventory. Details are updated in real time, each time the dashboard is “refreshed”.
The SKU file loaded in the scanner; the scanner validates all items scanned against the Master File.
Copyright by Zebra Retail Solutions
EXHIBIT E1
Missing Stickers
Fixture stickers keyed into the Sticker Range that have not been scanned and transmitted to ZRS.
Not On File
A item bar code that was not found on the Master File in the scanner when scanned.
Pending Stickers
(Pending “P’s”)
Data in a scanner that has not yet been transmitted are represented by a “P” for “Pending Transmission(s)”. Each Fixture Sticker is automatically transmitted to ZRS when it is ended. If a scanner is out of range of the Access Point when a sticker is ended, the details are saved and Pending Transmissions will accumulate. These
Pending Transmissions are displayed on the scanner by the letter
“P” and a number indicating the total pending transmissions.
Percent (%)
Complete
Piece Counts
Research Area
This represents how much inventory (Fixture Stickers) is left to be scanned. For example, if 100 stickers are in the Sticker Range and
50 stickers have been scanned and transmitted, the store is at 50%
Complete.
A manual count of merchandise on a fixture as a comparison to the scan count. Upon ending a sticker, the employee must manually count the individual pieces of merchandise on the fixture and key the count into the scanner. If the piece count does not match after two attempts, the sticker must be rescanned.
A fixture or area of the store where items that cannot be scanned are placed for research. One to Two stickers will be assigned to this area and it will be counted (scanned) towards the end of the inventory.
Stickers Outside
Range
Stickers that have been scanned and transmitted but were not part of a previously keyed sticker range. These stickers will need to be added to one of the Areas by updating the sticker ranges.
Sticker Ranges
Training Mode
USB Port
WAN Port
The beginning and ending 9-digit Sticker Control numbers used in an area are keyed to the “Sticker Ranges”, via the Zebra/Hart
Website. This ensures that all stickers used are scanned and counted and not missed.
Function on the scanner that allows the scanner user to perform practice scans. Data is not sent to Zebra/Hart while in Training
Mode.
Specific location on the Access Point where you connect the (USB)
Air Card. (North America Only)
Specific location on the Access Point where you connect the
Ethernet cable that is then connected to the Network port in your store. (United Kingdom & Ireland Only)
EXHIBIT E2
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