Fujitsu Siemens Computers DeskView 10.7 User`s Guide

Fujitsu Siemens Computers

DeskView 10.7

User’s Guide

Notice

Fujitsu Siemens Computers DeskView 10.7

Copyright © 2006-2009 Fujitsu Siemens Computers and its third party licensors. All rights reserved.

Document Date: February 6, 2009

The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Fujitsu Siemens Computers or Symantec. Fujitsu Siemens Computers or Symantec Corporation assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation.

DeskView is a trademark of Fujitsu Siemens Computers.

CELSIUS, FUTRO and SCENIC are registered trademarks of Fujitsu Siemens Computers.

ESPRIMO is a trademark of Fujitsu Siemens Computers.

ServerView® and PRIMERGY® are trademarks of Fujitsu Siemens Computers.

Altiris™, and the Altiris logo are trademarks of Symantec Corporation in the United States and other countries.

Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other brand names are trademarks or registered trademarks of their respective companies.

All other trademarks referenced are trademarks or registered trademarks of their respective owners, whose protected rights are acknowledged.

All rights, including rights of translation, reproduction by printing, copying or similar methods, in part or in whole, are reserved.

Offenders will be liable for damages.

All rights, including rights created by patent grant or registration of a utility model or design, are reserved.

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Contents

Chapter 1: Introducing DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

What’s new in DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Products installed with DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How DeskView works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

What you can do with DeskView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Where to get more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: Installing DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

About DeskView requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

About client computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the DeskView product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Post-installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Uninstalling DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Uninstalling the DeskView agents from client computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Uninstalling DeskView from the Notification Server computer . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3: Getting started with DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About the Symantec Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About the DeskView “Home” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 4: Preparing target systems from Fujitsu Siemens Computers for management .

14

Preparing target systems for management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Discovering computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Altiris Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring the Altiris Agent settings for evaluation use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Discovering systems from Fujitsu Siemens Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing DeskView agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

About upgrading existing DeskView Client 5.x/6.x software . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the DeskView Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the DeskView Diagnostics Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the Altiris Power Scheme Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing DeskView agents installation reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 5: Configuring DeskView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Importing the Best Fit file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring the DeskView for Server component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring the Inventory Cache purging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 6: Using DeskView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

About running tasks and policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Viewing tasks and policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using DeskView Client Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Archiving and updating BIOS and BIOS settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using DeskFlash to harmonize BIOS settings in your environment . . . . . . . . . . . . . . . . . . 25

Managing the power state of the client computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Turning off client computers at a specific time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Updating drivers on the client systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring BIOS settings and enabling/disabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . 29

Booting a computer from the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Diagnosing client computers’ hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Changing power scheme settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Disabling mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Managing serial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Running DeskView Client Tools using a command line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using DeskView Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring the Notification Server computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Selecting notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Forwarding notifications by email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Enabling DeskView notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring the notification settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Viewing DeskView notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Viewing the system data of a DeskView managed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessing the Resource Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Viewing DeskView inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Viewing DeskView events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Viewing DeskView system data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Viewing ServerView system data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 7: Context-sensitive topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

DeskFlash tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Archive BIOS task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Update BIOS task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Update BIOS settings task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Update processor microcodes task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

DeskView Power Management tool: DeskOff task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DeskUpdate tool: Update drivers task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

DeskView BIOS Settings tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Set to default values task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Update BIOS boot order task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Update BIOS password task. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Update bluetooth options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Update diskette controller options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Update flash write options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Update infrared options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Update LAN remote boot options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Update parallel port options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Update USB host controller options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Update Wake on LAN options task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Update WLAN options task. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DeskView Diagnostics tool: Hardware diagnostics task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DeskView Energy tool: DeskView Energy task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DeskView Security tool: Configure Mass Storage Access task. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

DeskView Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Enable/Disable Notifications policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

DeskView disk free space notification task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

DeskView system disk free space notification task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

DeskView lease expiration notification task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

General Notification Forwarding page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

General Notification Selection page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

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DeskView Serial Numbers tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Apply imported serial numbers task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Assign single serial number task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Generate serial number task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Manage serial numbers page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

DeskView System Data page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DeskView Notifications page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Cleanup Inventory Cache task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Appendix A: Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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Chapter 1

Introducing DeskView

This chapter includes the following topics: z

About DeskView

z z

What’s new in DeskView

Products installed with DeskView

z z z

How DeskView works

What you can do with DeskView

Where to get more information

About DeskView

DeskView is a client management software developed by Fujitsu Siemens Computers.

Optimized for Fujitsu Siemens Computers hardware, it helps to minimize the total cost of ownership of managing your client hardware infrastructure. Based on industry standards, DeskView manages STYLISTIC tablet PCs, ESPRIMO Mobile and LIFEBOOK

Professional Notebooks, FUTRO Thin Clients, SCENIC and ESPRIMO Professional PCs,

CELSIUS Workstations, and PRIMERGY servers. DeskView makes use of the features that are offered by the system for inventory management, system health monitoring, remote BIOS configuration and updates, and more. DeskView lets you manage your client infrastructure completely from your desk.

DeskView is comprised of the following components, which are installed as separate solutions. You can install and use only the selected solutions or all of them, depending on the needs specific for your organization.

Component Description

DeskView for Business Clients DeskView for Business Clients supports Fujitsu

Siemens Computers systems running Microsoft

Windows XP Professional and Windows Vista. In addition to comprehensive hardware and software inventory, DeskView for Business Clients provides access to an extensive number of DeskView Client

Tools.

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Component

DeskView for Displays

DeskView for Server

Description

DeskView for Displays lets you inventory and manage Fujitsu Siemens Computers display devices remotely from your administrator’s desk. This solution effectively manages the second generation of SCENICVIEW Premium Line LCD displays equipped with a VESA-DDC/CI-compatible interface.

DeskView for Displays supports inventory management and remote setting of display adjusts.

DeskView for Server provides manageability functions for servers that are produced by Fujitsu

Siemens Computers. This component integrates with the Fujitsu Siemens Computers ServerView software that is installed and managed outside the

Altiris infrastructure. The software allows managing

Fujitsu Siemens Computers PRIMERGY servers running Fujitsu Siemens Computers ServerView agents.

DeskView for Server lets you launch the ServerView console in a new window directly from the Symantec

Management Console based on a URL provided by the administrator. DeskView for Server also adds new reports and special tabs in the Resource

Manager in the Symantec Management Console for a

Fujitsu Siemens Computers server to show its inventory and launch the ServerView console.

What’s new in DeskView

The following new features are introduced in the 10.7 release of DeskView: z z z

Support of the new Symantec Management Platform 7.0

Ability to remotely enable or disable the infrared, bluetooth, and wireless devices, serial, and parallel ports in the client computer’s BIOS

Ability to remotely update system drivers

Products installed with DeskView

The Altiris management products that are installed and used with DeskView are shown in the following table:

Product

Symantec Management Platform

Description

The base management platform.

Altiris™ Real-Time Console Infrastructure Provides out-of-band management tasks for computers with DASH, ASF, or Intel

AMT.

Altiris™ Power Scheme Task This add-on lets you configure the client computer’s power-saving options remotely.

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How DeskView works

DeskView is a software that runs under the Symantec Management Platform software.

DeskView lets you discover supported systems that are manufactured by Fujitsu

Siemens Computers and install the DeskView Agent on these computers. The DeskView

Agent communicates with the Symantec Management Platform and lets you perform management tasks from the Symantec Management Console.

What you can do with DeskView

With DeskView you can collect inventory data about client computers and view this inventory in the Symantec Management Console. DeskView lets you configure and update BIOS, run computer diagnostics, update drivers, and configure security settings remotely from the Symantec Management Console.

You can run these tasks on a collection of computers, immediately, or at a later time, also you can connect to a specific system from Fujitsu Siemens Computers directly, view live inventory data, and run management tasks in real time from the Symantec

Management Console.

Where to get more information

Use the following documentation resources to learn and use this product.

Document Description

Release Notes Information about new features and important issues.

User’s Guide

This information is available as an article in the Altiris

Knowledge Base.

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

This information is available in PDF format.

Location

http://kb.altiris.com/

You can search for the product name under Release Notes.

z z

The Documentation Library, which is available in the Symantec Management Console on the

Help menu.

The Product Support page, which is available at the following URL: http://www.symantec.com/business/support/all_products.jsp

When you open your product’s support page, look for the Documentation link on the right side of the page.

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DeskView 10.7

Document

Help

DeskView Client 6 User

Manual

Description

Information about how to use this product, including detailed technical information and instructions for performing common tasks.

Help is available at the solution level and at the suite level.

This information is available in HTML help format.

Information about the Desk-

View Client Tools commandline parameters and output codes.

This information is available in PDF format.

Location

The Documentation Library, which is available in the Symantec Management Console on the Help menu.

Context-sensitive help is available for most screens in the Symantec

Management Console.

You can open context-sensitive help in the following ways: z

The F1 key z z z

The Context command, which is available in the Symantec Management Console on the Help menu.

The Documentation Library, which is available in the Symantec Management Console on the

Help menu.

The Fujitsu-Siemens Computers

Web site: http://www.fujitsusiemens.com/manageability

In addition to the product documentation, you can use the following resources to learn about Altiris products.

Resource

Altiris Knowledgebase

Altiris Juice

Online Forums

Description

Articles, incidents, and issues about Altiris products.

An online magazine that contains best practices, tips, tricks, and articles for users of Altiris products.

Forums for users of Altiris products.

Location

http://kb.altiris.com/ http://www.altiris.com/ juice/ http://forums.altiris.com/

9

Chapter 2

Installing DeskView


System requirements

z z z

Installing the DeskView product

Post-installation tasks

Uninstalling DeskView

System requirements

DeskView has the following system requirements: z

DeskView installation requirements

See About DeskView requirements on page 10.

z

DeskView Agent installation requirements

See About client computer requirements on page 10.

About DeskView requirements

DeskView requires the following: z

Symantec Management Platform 7.0

For more information on Symantec Management Platform prerequisites and installation instructions, see the Symantec Management Platform Help.

See Where to get more information on page 8.

About client computer requirements

The DeskView Agent can only be installed and run on the following systems from Fujitsu

Siemens Computers: z

Tablet PCs z

Notebooks z

Thin clients z

Professional PCs z

Workstations

The DeskView Agent supports Windows XP Professional (32-bit and 64-bit versions) and

Windows Vista (all versions) operating systems.

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Installing the DeskView product

Use Symantec Installation Manager to install DeskView.

For more information on installing products, see the Symantec Management Platform

Installation Guide.

Post-installation tasks

For DeskView to receive ASF (Alert Standard Format) and Intel

®

AMT notifications from client computers, you must install the Microsoft Windows SNMP (Simple Network

Management Protocol) receiver and the ASF Proxy on the Notification Server computer.

To install Microsoft Windows SNMP receiver

1. On the Notification Server computer, click the Windows Start button and click

Control Panel > Add or Remove Programs.

2. In the Add or Remove Programs dialog box, click Add/Remove Windows

Components.

3. In the Windows Components Wizard, in the Components window, click

Management and Monitoring Tools, and then click Details.

4. In the Management and Monitoring Tools dialog box, check Simple Network

Management Protocol.

5. Click OK.

6. Click Next.

7. Click Finish.

To install the ASF Proxy

1. Run the ASFProxy.msi program that is located on the Notification Server computer, in case of a default installation, at C:\Program Files\Altiris\DeskView\Web\ASFProxy.

2. Follow the instructions in the wizard.

3. Restart the Notification Server computer.

Uninstalling DeskView

To uninstall DeskView, perform the following steps:

Step

Step 1

Step 2

Action

Uninstall the DeskView agents from client computers.

Uninstall DeskView from the Notification Server computer.

Description

This step is required if you do not want to reinstall DeskView later.

See Uninstalling the DeskView agents from client computers on page 12.

This step removes the product from the Notification Server computer.

See Uninstalling DeskView from the Notification Server computer on page 12.

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Uninstalling the DeskView agents from client computers

Agent uninstall policies let you remove the DeskView agents from supported client computers. Remove the agents if you do not want to reinstall DeskView later.

The agent’s uninstallation process can take some time to start, depending on the intervals that are set between updates of the Altiris Agent.

See Configuring the Altiris Agent settings for evaluation use on page 16.

We recommend that you do not uninstall the DeskView software from Notification Server until the agent uninstallation tasks have run on all client computers. When DeskView is uninstalled, there is no automated way to uninstall the agents.

To uninstall the DeskView Agent

1. In the Symantec Management Console, on the Home menu, click DeskView.

2. In the left pane, click Agents and Plug-ins > DeskView Agent 6.xx.xxxx -

Uninstall.

3. Turn on the policy (To turn on the policy, at the upper right of the page, click the colored circle, and then click On).

4. Click Save changes.

To uninstall the DeskView Discovery Agent


2. In the left pane, click Agents and Plug-ins > DeskView Discovery Agent -

Uninstall.

3. Turn on the policy.


To uninstall the DeskView Diagnostics Agent


2. In the left pane, click Agents and Plug-ins > DeskView Diagnostics Agent -

Uninstall.



Uninstalling DeskView from the Notification Server computer

Use Symantec Installation Manager to uninstall DeskView.

For more information on uninstalling products, see the Symantec Management Platform

Installation Guide.

DeskView 10.7

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Chapter 3

Getting started with DeskView


About the Symantec Management Console

z

About the DeskView “Home”

About the Symantec Management Console

You perform all DeskView configuration and administration tasks in the Symantec

Management Console.

The Symantec Management Console is the Web-browser-based administration console for working with Altiris Notification Server and Altiris solutions, including DeskView. The console lets you perform tasks, schedule events, run reports, perform configuration, configure security, and more. You can run the console from the Notification Server computer (locally) or from a remote computer with a network connection to the

Notification Server computer. This means you can perform administration tasks from wherever you are.

The console lets you set security specific to each console user. You specify which areas of the console a user has access to and the rights a user has to perform specific actions.

For example, one user can run reports while another user can only view the reports that have already been run.

For more information on the console, see the Symantec Management Platform documentation, which can be accessed through the console's Help menu.

You can start the console remotely by typing the following URL into Internet Explorer's address bar:

http://<Notification_Server_name>/altiris/console

About the DeskView “Home”

DeskView provides a home page that introduces you to DeskView components and provides links to common tasks.

To open the DeskView home page, in the Symantec Management Console, on the Home menu, click DeskView.

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Chapter 4

Preparing target systems from Fujitsu Siemens

Computers for management


Preparing target systems for management

z z

Discovering computers

Installing the Altiris Agent

z z z z

Configuring the Altiris Agent settings for evaluation use

Discovering systems from Fujitsu Siemens Computers

Installing DeskView agents

Viewing DeskView agents installation reports

Preparing target systems for management

The following is the recommended way of preparing target computers for management:

Step

Step 1

Step 2

Step 3

Step 4

Step 5

Action

Discover manageable computers in your environment.

Install the Altiris Agent to the client computers.

(Optional) Configure the

Altiris Agent settings for evaluation use.

Discover systems from

Fujitsu Siemens Computers.

Install DeskView agents.

Description

Discovery lets you find computers on which you can install the Altiris Agent.

See Discovering computers on page 15.

The Altiris Agent lets Notification Server get information from and interact with the client computers.

See Installing the Altiris Agent on page 15.

For easier configuration and evaluation of

DeskView, you can make the Altiris Agent to request configuration from Notification Server more frequently.

See Configuring the Altiris Agent settings for evaluation use on page 16.

The DeskView Discovery Agent lets you find systems from Fujitsu Siemens Computers that are supported by DeskView.

See Discovering systems from Fujitsu Siemens Computers on page 16.

Install the DeskView management software to supported systems from Fujitsu Siemens

Computers in your environment.

See Installing DeskView agents on page 17.

DeskView 10.7

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Discovering computers

Discovery lets you find the hostnames of the computers where you can install the Altiris

Agent. You can discover computers on the network using a domain or a workgroup search.

For more information on resource discovery, see the Symantec Management Platform

Help.

See Preparing target systems for management on page 14.

To discover computers

1. In the Symantec Management Console, on the Actions menu, click Discover >

Import Domain Membership/WINS.

2. In the Add Domain box, type the domain name, and then click the Add symbol.

3. Check Domain Membership and click Discover Now.

4. As the discovery process finishes, click View discovery reports.

5. Open a report to view the list of discovered computers.

For example, right-click the Discovered Computers report, and then click Open.

Installing the Altiris Agent

The Altiris Agent is a program that you install on the computers you want to manage, allowing the Symantec Management Platform and solutions to get information from and interact with your computers. The agent enables computers to receive configuration information from and send data to Notification Server and helps download packages as well as tasks and jobs. The agent lets you change settings on the managed computer and install and manage various solution-specific plug-ins.

You must install the Altiris Agent on the computers you want to manage with DeskView.

For more information on the Altiris Agent, see the Symantec Management Platform Help.


To install the Altiris Agent

1. In the Symantec Management Console, on the Actions menu, click Agents/Plug-

ins > Push Altiris Agent.

2. On the Altiris Agent Installation page, install the Altiris Agent to computers in your environment.

For more information on how to install the Altiris Agent, see the Symantec

Management Platform Help (Press F1 or click Help > Context in the Symantec

Management Console).

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Configuring the Altiris Agent settings for evaluation use

(Optional)

By default, the Altiris Agent requests new configuration from Notification Server once per hour. This means that it can take up to one hour for a rollout policy (for example, the

DeskView Discovery Agent - Install policy) to reach the target computer.

If you are evaluating this solution in a lab environment, you can change the configuration request interval to speed up the evaluation process.

The next time the Altiris Agent downloads configuration information, these settings will take effect. If you were using the default agent configuration values before the change, updates can take up to one hour before these changes are effective.


To configure the Altiris Agent for evaluation use

1. In the Symantec Management Console, on the Settings menu, click Agents/Plug-

ins > Targeted Agent Settings.

2. In the left pane, under Policy Name, click the policy that applies to the computers that you want to configure.

For example, click All Desktop computers (excluding 'Package servers').

3. On the General tab, in the Download new configuration every box, change the value to 5 minutes.

This forces the agent to check more frequently for changes so you can see the results of the changes that you make more quickly.

4. In the Upload basic inventory every box, change the value to 15 minutes.

This forces inventory data to be sent more frequently.


Discovering systems from Fujitsu Siemens

Computers

Before you can manage computers using DeskView, you must identify the computers as manageable Fujitsu Siemens computers. To do this, you must install the DeskView

Discovery Agent to computers in your environment.

After you install the DeskView Discovery Agent on systems from Fujitsu Siemens

Computers, it will report basic inventory data to Notification Server and identify the computer resources as DeskView manageable systems.

If you have a previous version of the DeskView Discovery Agent already installed on the managed computers, we recommend that you upgrade the DeskView Discovery Agent.


To install the DeskView Discovery Agent



Install.

DeskView 10.7

16


To turn on the policy, at the upper right of the page, click the colored circle, and then click On.


To upgrade the DeskView Discovery Agent



Update.




To view discovered systems from Fujitsu Siemens Computers


2. In the left pane, click Agent and Plug-in Filters.

3. To view new discovered systems from Fujitsu Siemens Computers, click DeskView

Agent Not Installed.

4. To view discovered systems from Fujitsu Siemens Computers with DeskView Agent already installed, click DeskView Agent Installed.

Installing DeskView agents

DeskView agents let the DeskView solution gather different type of information from and interact with the client systems.


Install the agents that are shown in the following table:

Agent

DeskView Agent

Description

This agent installs DeskView Client software on the client systems and is required for the DeskView solution to communicate with the client systems from

Fujitsu Siemens Computers.

See Installing the DeskView Agent on page 18.

Also see About upgrading existing DeskView Client

5.x/6.x software on page 18.

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Agent

DeskView Diagnostics Agent

Altiris Power Scheme Agent

Description

This is an optional agent. Install this agent if you want to run hardware diagnostics on the client systems.

See Installing the DeskView Diagnostics Agent on page 19.

This is an optional agent. Install this agent if you want to configure power scheme settings on the client systems.

See Installing the Altiris Power Scheme Agent on page 20.

About upgrading existing DeskView Client 5.x/6.x software

It is possible to deploy the latest DeskView Agent on a system where a DeskView Client version 5.x/6.x is already installed. When deploying the DeskView Agent with the rollout policy, the complete current DeskView Client 5.x/6.x version is automatically uninstalled and then, without a restart, the DeskView Client 6.x, the DeskView Agent, and (if required) the ASF component are installed on the target computer.

However, the rollout policy cannot automatically uninstall DeskView Client 5.x/6.x if this software was manually installed outside of Notification Server. In this case, you must manually uninstall DeskView Client 5.x/6.x from the computers to which you want to roll out the DeskView Agent.


Installing the DeskView Agent

The DeskView Agent is a client software package that includes a DeskView Agent as well as the DeskView Client tools. You can deploy this package remotely on the manageable systems from Fujitsu Siemens Computers using the Install Recommended DeskView

Agent policy. Another option is to use the dedicated DeskView Agent 6.23.xxxx - Install policy.

We recommend that you use the Install Recommended DeskView Agent policy and let the DeskView software choose which version of the agent to install onto each of the target computers.

Before you install the DeskView Agent, you must discover systems from Fujitsu Siemens

Computers.

See Discovering systems from Fujitsu Siemens Computers on page 16.


To install the DeskView Agent


2. Do one of the following:

In the left pane, click Agents and Plug-ins > Install Recommended

DeskView Agent.

DeskView 10.7

18

In the left pane, click Agents and Plug-ins > DeskView Agent 6.23.xxxx -

Install.

3. If you want to install ASF components, check Install ASF components on ASF

capable computers.

4. If you want to install DeskView Presentation, check Install DeskView

presentation mode.

DeskView Presentation is a button in the taskbar that lets users turn off the screensaver while running a presentation.

5. If you want to reinstall the existing DeskView client components, check Force

existing components reinstallation.

This is useful when you want to repair the DeskView components that are already installed on the client system.

6. Sometimes a restart is required to complete the installation or upgrade of the

DeskView Agent. If you want to restart the target system after running the task, under Power Management, check Restart the computer after task.

7. If you want, under Applied To, edit the targets to which the policy is applied.




Installing the DeskView Diagnostics Agent

The DeskView Diagnostics Agent is a client software package that lets you remotely run hardware diagnostics on the client computers and see the results in the Symantec

Management Console.

You can deploy this package remotely on manageable systems from Fujitsu Siemens

Computers with Microsoft Windows XP or later and with the DeskView Agent installed.

See Installing the DeskView Agent on page 18.

After you deploy the DeskView Diagnostics Agent on systems from Fujitsu Siemens

Computers, you can run remote hardware diagnostics.

See Diagnosing client computers’ hardware on page 30.

Use the Resource Manager to see the results.

See Viewing DeskView events on page 40.


To install the DeskView Diagnostics Agent


2. In the left pane, click Agents and Plug-ins > DeskView Diagnostics Agent -

Install.




DeskView 10.7

19

Installing the Altiris Power Scheme Agent

The Altiris Power Scheme Agent is an add-on to the Altiris Agent that lets you configure power scheme settings of the target computers.


To install the Altiris Power Scheme Agent


2. In the left pane, click Getting Started > DeskView for Business Clients Getting

Started > 1. Getting Started > Step 4. Install Power Scheme Agent.




Viewing DeskView agents installation reports

DeskView includes reports that provide information about the status of the DeskView agents on your client computer. These reports provide installation and execution status of the agents as well as the agents version information.


To view the DeskView agents installation status reports


2. In the left pane, click Reports > Installation.

3. Click a report.

For example, click the DeskView Agent Installation Status report.

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Chapter 5

Configuring DeskView


Importing the Best Fit file

z z

Configuring the DeskView for Server component

Configuring the Inventory Cache purging

Importing the Best Fit file

DeskView uses the information about various models of Fujitsu Siemens Computers available in your organization to assign the most appropriate DeskView Agent package version to each managed system. Each new released DeskView Client Pack contains and installs an updated assignment list (Best Fit File).

Fujitsu Siemens Computers can also produce an updated assignment list without releasing a new DeskView Client Package. For example, an updated assignment list can be released together with the release of a new Fujitsu Siemens Computers system that uses one of the existing client packages.

To import the Best Fit File

1. Download the Best Fit File to a temporary location on your computer.

You can download the Best Fit File from the following location: http://www.fujitsusiemens.com/solutions/it_infrastructure_solutions/manageability/ deskview_downloads.html


3. In the left pane, click Configuration > Import Best Fit File.

4. In the right pane, type the path to the file that you downloaded, or click Browse to browse for the file.

5. Click Import.

Configuring the DeskView for Server component

DeskView for Server can launch the ServerView console main window directly from the

Symantec Management Console.

For this feature to work, you must provide the ServerView console URL.

To configure the DeskView for Server component


2. In the left pane, click Configuration > ServerView > DeskView for Server

configuration.

3. In the right pane, type the ServerView console URL.

DeskView 10.7

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Configuring the Inventory Cache purging

DeskView uses an inventory cache folder (by default, C:\Program

Files\DeskView\InventoryCache) to store inventory information events that are received from managed systems before the events get processed by DeskView. After DeskView processes the inventory from a managed system, the corresponding event file is deleted. However, if DeskView cannot process inventory events, the events can be accumulated infinitely. To prevent an out-of-space situation on the disk, the Cleanup

Inventory Cache task monitors the size of the inventory cache folder and maintains its size according to parameters that you specify.

By default, the task is configured to run daily. When the conditions you specified are met, the cached data is purged.

To configure the Inventory Cache purging


2. In the left pane, click Configuration > Cleanup Inventory Cache task.

3. In the right pane, configure the settings.

For help, in the Symantec Management Console, press F1 or click Help > Context.

DeskView 10.7

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Chapter 6

Using DeskView


About running tasks and policies

z z

Using DeskView Client Tools

Running DeskView Client Tools using a command line

z z

Using DeskView Notifications

Viewing the system data of a DeskView managed system

About running tasks and policies

You can run DeskView tools using tasks or task-based policies.

If you want a tool to run immediately or on a specific schedule, use tasks to run the tool.

However, the peculiarity of the task is the following: If a client computer happens to be offline or turned off at the time the task is scheduled to run, the task will fail to run on that computer.

If you want to make sure that, sooner or later, all computers run the tool, use taskbased policies. When task-based policies are turned on, they are active at all times.

When a computer that is turned off comes back online, it receives and executes the policy.

See Viewing tasks and policies on page 23.

Viewing tasks and policies

You can run DeskView tools using tasks or task-based policies.

See About running tasks and policies on page 23.

To view tasks


2. In the left pane, click Tasks.

To view task-based policies


2. In the left pane, click Policies.

DeskView 10.7

23

Using DeskView Client Tools

When you install the DeskView Agent on client computers, the DeskFlash, DeskOff,

DeskView BIOS Settings, DeskView Security, and DeskView Serial Numbers client tools are installed as part of that installation.

DeskView solution includes the following tools:

DeskView Tool

DeskFlash

DeskOff

DeskUpdate

DeskView BIOS Settings

DeskView Diagnostics

DeskView Energy

DeskView Security

DeskView Serial Number

Description

Lets you archive and update the BIOS of the target system.

See Archiving and updating BIOS and BIOS settings on page 24.

Lets you manage the power state of the target system.

See Managing the power state of the client computer on page 26.

Lets you update the drivers on the target system.

See Updating drivers on the client systems on page 28.

Lets you change BIOS settings on the target system.

See Configuring BIOS settings and enabling/disabling interfaces on page 29.

Lets you diagnose the hardware of the target system.


Lets you manage power-saving schemes on the target systems.

See Changing power scheme settings on page 31.

Lets you disallow connecting mass storage devices to the target systems.

See Disabling mass storage devices on page 32.

Lets you manage serial numbers of the target systems.

See Managing serial numbers on page 33.

Archiving and updating BIOS and BIOS settings

The DeskFlash tool lets you perform the following tasks remotely on client computers: z z

Archive the BIOS

Update the BIOS z

Update the BIOS settings z

Update processor microcodes

DeskFlash supports the .omf, .ocf, and .bup file formats for BIOS files.

DeskView 10.7

24

DeskView 10.7

The DeskFlash tool lets you make BIOS settings the same on all computers in your environment.

See Using DeskFlash to harmonize BIOS settings in your environment on page 25.

Note

You must run DeskFlash tools under an administrative user account.

Warning

When a DeskFlash tool runs on a mobile system, the tool checks if the system is plugged into the power source and if the system’s battery charge level is more than 33%. If these conditions are not met, DeskFlash aborts the action and reports an error.

To run a DeskFlash task


2. In the left pane, click Tasks > DeskFlash.

3. Click the task you want to run.

4. In the right pane, configure the task.

For help, in the Symantec Management Console, press F1 or click Help > Context.

5. Run the task one time or on a schedule.

For information on running tasks, see the Symantec Management Platform Help.

To run a DeskFlash task-based policy


2. In the left pane, click Policies > DeskFlash.

3. Select the policy you want to run.


For help, in the Symantec Management Console, press F1 or click Help > Context

5. Configure the scheduling options.




Using DeskFlash to harmonize BIOS settings in your environment

You can use the DeskFlash tools to harmonize BIOS settings in your environment by creating a reference BIOS and distributing it throughout your systems.

To harmonize BIOS settings



If you want to use a task, in the left pane, click Tasks > DeskFlash > Archive

BIOS.

25

If you want to use a task-based policy, in the left pane, click Policies >

DeskFlash > DeskView Archive BIOS policy.


3. Under BIOS Archive File, choose a path where you want to save the BIOS archive file.

If you choose to save the archive file to a custom directory, we recommend that you use a network share that client computers can access.

Example:

\\server\share

4. Click Specify name or pattern and type a name for the BIOS archive file.

Remember the name.

For more information on the name formats, see

Archive BIOS task on page 43.

5. Run the task or the policy on the computer that you want to use as a reference.

6. After the task or the policy has run, do one of the following:

If you want to use a task, in the left pane, click Tasks > DeskFlash > Update

BIOS settings.


DeskFlash > DeskView Update BIOS settings policy.


7. On the Update BIOS settings page, do one of the following:

If you want to upload the BIOS archive file to the client systems, click Copy

Selected BIOS Update Files to the systems and browse for the BIOS

Archive file you created in step 4.

If you want the client systems to download the BIOS archive file from a network share, click Get BIOS Update Files from and type the network share where

you saved the file in step 4.

Example:

\\server\share

DeskView can detect BIOS archive files automatically; however, if you want, you can click Specify filename and type the BIOS archive file name manually.

8. (Optional) Configure other settings.

See Update BIOS settings task on page 46.


10. Run the task or the policy on the computers with the same hardware as on the reference computer.

Managing the power state of the client computer

The DeskOff tool lets you perform the following tasks remotely on client computers: z

Restart the computer z z

Turn off the computer

Switch the computer into hibernate mode (works only if the hibernate mode is enabled)

Switch the computer into standby mode z

For example, you can use DeskOff to reduce energy usage in your enterprise by turning off the computers at a specific time.

See Turning off client computers at a specific time on page 27.

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DeskView 10.7

If you turn off or restart a client computer that has an application open, the user will be notified about the shutdown and prompted to save his work. You also have an option to force closing all applications without saving.

To run a DeskOff task


2. In the left pane, click Tasks > DeskView Power Management > DeskOff.





To run a DeskOff task-based policy


2. In the left pane, click Policies > DeskView Power Management > DeskView

DeskOff policy.







Turning off client computers at a specific time

You can use DeskOff to reduce energy usage in your enterprise by turning off the computers at a specific time.

To turn off client computers at a specific time


2. In the left pane, click Tasks > DeskView Power Management > DeskOff.

3. On the DeskOff page, under DeskOff Command, click Shutdown computer.

4. If you want to close all open applications, losing all unsaved data, check Terminate

all applications currently running without query.

5. By default, the tool will run under the Altiris Agent credentials. If you want to run the tool under a different user, click Advanced and configure a different user.

6. Under Task Status, on the toolbar, click New Schedule.

7. On the New Schedule page, under Schedule, click Schedule.

8. Click At date/time.

9. (Optional) Modify the date.

10. Specify the time when you want to turn off the computers, for example, 21:00.

11. If you want to repeat this task every day, check Repeat every and then select 1 and select Days.

27

12. Under Input, on the toolbar, on the Add menu, click Target.

13. Under Filtering rules, click Add rule, click exclude computers not in, click Filter, and select the computer filter you want the task to run on.

To search for a filter, start typing the first characters of the filter’s name. For example, to search for the Professional PCs filter in the list, type

prof

and then select Professional PCs from the drop-down list.

Computers currently matching the filtering rules you created appear in the list. The task will run on these computers.

14. Click OK.

15. Click Schedule.

16. Under Task Status, monitor the task’s execution.


Updating drivers on the client systems

For a stable network, it is indispensable that the system drivers of the client computers are always kept up to date.

With DeskView you can easily update the drivers in two ways: z

Using the Fujitsu Siemens Computers Web site where the drivers are always kept actual z

Using the Fujitsu Siemens Computers Driver and Utility DVD or CD, which contain the driver versions you need for your clients

The DeskUpdate tool lets you update system drivers on client computers remotely from the Symantec Management Console.

To run a DeskUpdate task


2. In the left pane, click Tasks > DeskUpdate > Update drivers.





To run a DeskUpdate task-based policy


2. In the left pane, click Policies > DeskUpdate > DeskView Update drivers

policy.







DeskView 10.7

28

Configuring BIOS settings and enabling/disabling interfaces

The DeskView BIOS Settings tool lets you perform the following tasks remotely on client computers: z z

Set BIOS settings to default values.

Change boot order.

z z z

Update the BIOS setup password.

Enable/disable the bluetooth controller.

Enable/disable the floppy disk controller.

Allow/disallow flashing BIOS.

z z z z

Enable/disable the infrared controller.

Allow/disallow network boot using BOOTP or PXE.

Enable/disable the parallel port controller.

Enable/disable the USB host controller.

z z

Allow/disallow starting the computer with Wake on LAN.

Enable/disable the wireless interface.

z

For example, you can use the DeskView BIOS Settings tools to boot a computer from the network.

See Booting a computer from the network on page 30.

To run a DeskView BIOS Settings task


2. In the left pane, click Tasks > DeskView BIOS Settings.






To run a DeskView BIOS Settings task-based policy


2. In the left pane, click Policies > DeskView BIOS Settings.

3. Click the policy you want to run.







DeskView 10.7

29

Booting a computer from the network

You can use DeskView BIOS Settings tasks to boot computers from a PXE server. To do this, first you run the Update LAN remote boot task to enable PXE boot, then you run the

Update BIOS boot order task to change the boot order, and then you restart the computer. You can run all these tasks remotely from the Symantec Management

Console, without touching the client system.

To boot a computer from the network


2. In the left pane, click Tasks > DeskView BIOS Settings > Update LAN remote

boot.

3. If required, type the BIOS password.

4. Under LAN remote boot, click Enable.


6. Run the task.


7. After the task has run successfully, in the left pane, click Tasks > DeskView BIOS

Settings > Update BIOS boot order.

8. If required, type the BIOS password.

9. Under Boot sequence, in the Applied Devices box, click Network (e.g. PXE/

BOOTP), and then click the Move up button until the selected device is at the top of the list.


11. Run the task on the same computer.


12. After the task has run successfully, in the left pane, click Tasks > DeskOff >

DeskOff.

13. Under DeskOff Command, click Restart computer.

14. If you want to close all open applications, losing all unsaved data, check Terminate

all applications currently running without query.


16. Run the task on the same computer.


Diagnosing client computers’ hardware

The DeskView Diagnostics tool lets you remotely diagnose the following hardware on client computers: z z z z

Memory

CPU

HDD

LAN

DeskView 10.7

30

Before you can use the DeskView Diagnostics tool, you must install the DeskView

Diagnostics Agent to client computers.


To run DeskView Diagnostics


2. In the left pane, click Filters > DeskView Diagnostics > All DeskView

Diagnostics enabled systems.

3. In the right page, right-click the computer you want to diagnose, and then click

DeskView > Diagnostics > DeskView Diagnostics.

The hardware diagnostics task appears.

4. On the hardware diagnostics task page, configure the settings.




To view DeskView Diagnostics results

1. Open the Resource Manager for a computer.

See Accessing the Resource Manager on page 40.

2. In the Resource Manager, on the View menu, click Events.

3. In the treeview pane, click DeskView Events > DeskView Diagnostics Status.

4. In the right pane, view the information.

DeskView Diagnostics can skip some of the tests, for example, if no valid LAN adapter was found, or there is not enough disk space to perform an HDD test. This is not an error.

If DeskView Diagnostics recognizes an error, a Diagnostics Code is displayed in the results.

For more information on Diagnostics codes, see the DeskView Client 6 User Manual

(click Help > Documentation Library).

Changing power scheme settings

The DeskView Energy tool lets you activate the custom power scheme remotely on client computers. You can also run the task on schedule (for example, at system startup) to ensure the power options are always set according to your company’s energy policy.

We recommend that you use the default power-saving settings provided by the

DeskView Energy task/policy for optimum power saving and performance.

Before you can use the DeskView Energy tool, you must install the Power Scheme Agent to client computers.


To run a DeskView Energy task


2. In the left pane, click Tasks > DeskView Energy > DeskView Energy.



DeskView 10.7

31



To run a DeskView Energy task-based policy


2. In the left pane, click Policies > DeskView Energy > DeskView Energy.







Disabling mass storage devices

The DeskView Security tool lets you restrict usage of USB mass storage devices

(Windows XP) and removable disks (Windows Vista). You can use this task to prevent data larceny and unintentional bringing in of extraneous software, like viruses or games, from removable storage devices. You can lock the devices completely or set to readonly.

To run a DeskView Security task


2. In the left pane, click Tasks > DeskView Security.






To run a DeskView Security task-based policy


2. In the left pane, click Policies > DeskView Security.

3. Click the policy you want to run.







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Managing serial numbers

The DeskView Serial Numbers tool lets you write your own serial numbers remotely into the BIOS of the client computers. You can let DeskView generate the serial numbers or you can import your own list of numbers.

With the DeskView Serial Numbers tool you can perform the following tasks: z

View serial numbers you assigned to systems.

z

Assign a serial number to a single system.

z z

Assign serial numbers using a pattern to multiple systems.

Import the list of serial numbers from a .csv file, and assign the numbers to multiple systems.

To view assigned serial numbers


2. In the left pane, click Policies > DeskView Serial Number > Manage Serial

Numbers.

3. Click View serial numbers.

4. Click Next.

To assign a serial number to a single system



If you want to use a task, in the left pane, click Tasks > DeskView Serial

Number > Assign single serial number.


DeskView Serial Number > Assign single serial number.





If you are using the task, run the task one time or on a schedule.

For information on running tasks, see the Symantec Management Platform

Help.

If you are using the task-based policy, configure the scheduling options, turn on the policy, and click Save changes.

To assign serial numbers using a pattern to multiple systems




Number > Generate serial number.


DeskView Serial Number > Generate serial number.

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DeskView 10.7







Help.


To import the list of serial numbers from a .csv file and assign the numbers to multiple systems


2. In the left pane, click Policies > DeskView Serial Number > Manage Serial

Numbers.

3. On the Manage Serial Numbers page, click Export serial numbers.

4. Click Next.

5. Select a filter that contains the computers you want to export.

For example, select the “All DeskView managed systems” filter.

6. Click Next.

7. Click the here link to download the list of computers.

8. Click Finish.

9. Open the .csv file you downloaded in a text editor and populate the file with serial numbers.

Serial numbers are located in the second column of the .csv file. The serial numbers must contain only alphanumeric characters.

10. On the Manage Serial Numbers page, click Import serial numbers.

11. Click Next.

12. Browse to the .csv file you edited in step 9.

13. Click Next.



Number > Apply imported serial numbers.


DeskView Serial Number > Apply imported serial numbers.





Help.


34

Running DeskView Client Tools using a command line

The DeskView software contains a set of predefined tasks and task-based policies that let you run DeskView Client Tools from the Symantec Management Console. However, if you want to customize the way a DeskView Client Tool runs, you can run the tool using a customized command line. You can use the script task to run DeskView Client tools using a command line.

The command-line syntax and parameters are listed in the DeskView Client 6 User

Manual, under the DeskView Client Components chapter. For your convenience, this document is included into the DeskView installation. You can find the DeskView Client 6

User Manual in the Symantec Management Console (click Help > Documentation

Library). You can also download the document from the following Web site: http:// www.fujitsu-siemens.com/manageability

DeskView includes a sample script task. The task’s location is Home > DeskView >

Tasks > DeskView Sample Tasks and Jobs > Set BIOS Settings to predefined

(local use) values.

To run a DeskView Client Tool using a command line

1. In the Symantec Management Console, on the Manage menu, click Jobs and

Tasks.

2. In the left pane, click Client Tasks > DeskView.

3. Right-click the DeskView folder.

4. In the right-click menu, click New > Job or Task.

5. In the Create New Task dialog box, in the left pane, click Run Script.

6. In the right pane, type a new name for the script.

7. Click OK.

This creates a new script task.

8. On the script task page, in the Script type drop-down list, click Command Script.

9. Under Script Details, type the commands you want to execute on the target client system.

For more information, see the DeskView Client 6 User Manual.

10. (Optional) Configure the other settings.





Using DeskView Notifications

DeskView Notifications let you monitor the hardware and software status of the client systems and receive alerts in the Symantec Management Console when the status changes.

For example, you can configure the client systems to report changes in the S.M.A.R.T. status of their hard drives. S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting

DeskView 10.7

35

Technology) is a diagnostic system integrated into the hard disk, which monitors important parameters, such as temperature, running performance, and data throughput at all times. Receiving early S.M.A.R.T. alerts will help you identify failing hard drives before they become unreadable and important data is lost.

You can also configure DeskView to send you an email when a DeskView Notification is received.

For details about available notifications, see General Notification Selection page on page 60.

To configure and start using DeskView Notifications, perform the following steps:

Step

Step 1

Action

Configure the Notification

Server computer.

Step 2

Step 3

Step 4

Step 5

Step 6

Select the notification you want to receive.

(Optional) Configure notifications email forwarding.

Enable notifications.

(Optional) Change the notifications’ settings.

View DeskView notifications.

Description

You must configure the DCOM protocol on the computer where you installed the Symantec

Management Platform.

See Configuring the Notification Server computer on page 36.

Various hardware and software notifications are available.

See Selecting notifications on page 37.

When a notification is received, DeskView will forward it to your email.

See Forwarding notifications by email on page 37.

You can enable sending notifications to Notification Server, displaying and logging them on the client computer.

See Enabling DeskView notifications on page 38.

For example, you can change the threshold values for free disk space notifications.

See Configuring the notification settings on page 38.

You can view notifications, sent by the client systems in the Symantec Management Console.

See Viewing DeskView notifications on page 39.

Configuring the Notification Server computer

DeskView clients use the Distributed Component Object Model (DCOM) wire protocol to transmit asynchronous notifications to Notification Server. Microsoft Windows Server

2003 Service Pack 1 introduced enhanced default security settings for the DCOM protocol, which can block DeskView Notifications functionality. To enable the reception of

DeskView notification on Microsoft Windows Server 2003 SP1, configure the DCOM settings using the Component Services snap-in Microsoft Management Console (MMC).

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36

To configure DCOM

1. On the Notification Server computer, click the Windows Start button, and then click

Run.

2. Type

dcomcnfg

and click OK.

3. In the Component Services dialog box, in the tree pane, click Component Services

> Computers.

4. In the results pane, right-click My Computer, and then click Properties.

5. On the COM Security tab, under Launch and Activation Permissions, click Edit

Limits.

6. In the Launch Permission dialog box, click Everyone.

7. Set the following permissions for the Everyone group to “Allow”:

Local Launch

Remote Launch

Local Activation

Remote Activation

8. Click OK.

9. On the COM Security tab, under Launch and Activation Permissions, click Edit

Default.

10. Repeat steps 6 to 8 to configure the default security for launch permission.

11. Click OK.

12. Click OK.

Selecting notifications

You can select the notifications you want to be informed about.

To select notifications


2. In the left pane, click Configuration > DeskView Notifications > General

Notification Selection.

3. In the right pane, check the notifications you want to be informed about.

For example, if you want to be notified of the hard drive failures, check the Hard disks (S.M.A.R.T.) notification.


4. Click Save.

Forwarding notifications by email

(Optional)

You can configure DeskView to send an email whenever a notification occurs.

To configure notifications forwarding


DeskView 10.7

37

2. In the left pane, click Configuration > DeskView Notifications > General

Notification Forwarding.

3. In the right pane, check Active, and fill in the fields.


4. Click Save.

Enabling DeskView notifications

You can enable DeskView notifications using the Enable/Disable Notifications policy.

To enable DeskView notifications


2. In the left pane, click Policies > DeskView Notifications > Enable/Disable

Notification > Enable/Disable Notifications.

3. In the right pane, check Notifications enabled.

4. (Optional) Configure other settings.





Configuring the notification settings

(Optional)

After you enable notifications, you can change the settings for the following notifications: z

For the “Disk free space” and “System disk space” notifications you can change the error and warning threshold values.

z

For the “Lease expiration” notification, you can change the lease expiration date and when to display the lease expiration warning.

To configure notification settings using a task


2. In the left pane, click Tasks > Notification Settings.

3. Click the notification you want to configure.





To configure notification settings using a task-based policy


DeskView 10.7

38

2. In the left pane, click Policies > DeskView Notifications > Notification

Settings.

3. Click the notification you want to configure.







Viewing DeskView notifications

You can view notifications that the client systems sent to Notification Server from the reports or from the Resource Manager.

To view a summary of DeskView notifications


2. In the left pane, click Dashboards > DeskView Notifications.

To view new incoming DeskView notifications


2. In the left pane, click Dashboards > DeskView New Notifications.

To view DeskView notifications for a single computer

1. Open the Resource Manager for a computer.


2. In the Resource Manager, on the View menu, click DeskView Notifications.

Viewing the system data of a DeskView managed system

When a computer has the DeskView Agent installed and sends inventory data to the database, it becomes a DeskView managed system.

You can view the system data of a specific DeskView managed system in the Resource

Manager.


You can view the following information on DeskView managed systems: z

Inventory

See Viewing DeskView inventory on page 40.

z z

Events

See Viewing DeskView events on page 40.

Notifications

See Viewing DeskView notifications on page 39.

DeskView 10.7

39

z z

System data

See Viewing DeskView system data on page 41.

ServerView System data

See Viewing ServerView system data on page 41.

Accessing the Resource Manager

In the Resource Manager, DeskView displays information about the target computer.

To open the Resource Manager from computer filters or reports


2. Click Filters.

3. Click a filter.

For example, click DeskView managed systems > Professional PCs.

4. In the right pane, double-click the computer for which you want to open the

Resource Manager.

The Resource Manager opens in a new window.

To open the Resource Manager directly

1. In the Symantec Management Console, on the Actions menu, click Remote

Management > Real-Time Management.

2. On the Manage page, enter the host name or the IP of the computer for which you want to open the Resource Manager, and then click Connect.

Viewing DeskView inventory

You can view the inventory collected by the DeskView agents in the Resource Manager.

To view DeskView inventory

1. Open the Resource Manager window for the computer.


2. On the View menu, click Inventory.

3. In the tree view pane, expand one of the following folders:

DeskView System Data

This folder shows system data that is reported by the DeskView Agent.

DeskView System Settings

This folder shows system settings that are reported by the DeskView Agent.

4. Click the item you want to view.

Viewing DeskView events

You can use the Resource Manager to track DeskView events, such as Client Tools events, DeskView setup events, and DeskView Diagnostics events.

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40

To view DeskView events



2. On the View menu, click Events.

3. In the tree view pane, expand the DeskView Events folder.

4. Click the item you want to view.

Viewing DeskView system data

The DeskView System Data page displays the following system data: z

Summary z z z

Details

Mainboard

Graphics z z z z

Network

Drives

Software

Characteristics

To view DeskView system data



2. On the View menu, click DeskView System Data.

For help, on the DeskView System Data page press F1 or click Help > Context.

Viewing ServerView system data

If you have the DeskView for Server software installed on the Notification Server computer, the ServerView System Data and the ServerView Advanced Data pages appear in the Resource Manager. On these pages, you can view detailed system data.

See Configuring the DeskView for Server component on page 21.

On the ServerView System Data page, the following detailed system data is available: z z z

Summary

Details

Mainboard z z z z z

Graphics

Network

Drives

Software

Characteristics

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41

The ServerView Advanced Data page provides you with access to the ServerView console.

To view the ServerView system data



2. On the View menu, click ServerView System Data.

For help, on the DeskView System Data page press F1 or click Help > Context.

To view the ServerView advanced data



2. On the View menu, click ServerView Advanced Data.

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42

Chapter 7

Context-sensitive topics


DeskFlash tool

z z

DeskView Power Management tool: DeskOff task

DeskUpdate tool: Update drivers task

z z z

DeskView BIOS Settings tool

DeskView Diagnostics tool: Hardware diagnostics task

DeskView Energy tool: DeskView Energy task

z z z z

DeskView Security tool: Configure Mass Storage Access task

DeskView Notifications

DeskView Serial Numbers tool

DeskView System Data page

z z

DeskView Notifications page

Cleanup Inventory Cache task

DeskFlash tool

This section includes the following topics: z

Archive BIOS task

z

Update BIOS task

z

Update BIOS settings task

z

Update processor microcodes task

Archive BIOS task

This task archives the BIOS together with the BIOS setup settings and microcode patches.


You can use the BIOS archive files that you create with this task to deploy the identical

BIOS settings to other systems.

See Using DeskFlash to harmonize BIOS settings in your environment on page 25.

Note

You must run DeskFlash tools under an administrative user or system account.

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43

DeskView 10.7

The following options are available on this page:

Option

Path

Directory

Description

Store on the Notification Server computer

Click if you want to store BIOS archive files in a custom working directory. Type the path for the custom working directory.

We recommend that you type a network share.

Example:

\\server\share

You can also specify a directory on the client system.

Example:

C:\BIOS_update_files\

Click if you want to store BIOS archive files at the default storage that is located on the

Notification Server computer.

This option lets you store BIOS archive files on the Notification Server computer by using the system account.

File name

Automatic

Specify name or pattern

Overwrite existing archive

Click to create the file with the name based on the internal name syntax

(systemname_mainboardname_date_time.bup).

Example:

MYPC_D1837_12-12-2008_110000.BUP

Click to create the file with a custom name.

Specify the name of the BIOS archive file.

You can create the file with a name according to the pattern specified.

You can use the following variables: z

#domain# = System domain z z z z

#name# = Computer name

#system# = System board (mainboard)

#date# = Current date

#time# = Current time in the format

HHMMSS z

#no# = Automatically generated serial number

You can mix fixed name components and variables.

Example:

MyArch_#name#_#date#.bup

Check to overwrite the archive if a file with the same name already exists in the directory you specified.

44

Option

User interaction

Show warning during archive

Execution environment

Run with rights

Description

Check to show a warning message on the system whose BIOS is being archived.

Select a user with administrative privileges.

Update BIOS task

This task lets you update the system BIOS.


If you use the BIOS archive file that was previously created using the Archive BIOS task, then the Update BIOS task modifies both the BIOS setup settings and microcode patches.

If you use the BIOS update file provided by Fujitsu Siemens Computers, the BIOS setup settings are not modified.

Note



Option

BIOS update file

Copy Selected BIOS Update Files to the system

Description

Click if you want to upload the BIOS update file to the client system. With this option you can copy BIOS update files to the client system by using the system account.

Click Browse and navigate to the BIOS update file that you want the client systems to use.

When you click Save changes, this file is uploaded to a share that is located on the

Notification Server computer. Then, when the task runs, client systems download the file and store it locally.

You can specify more than one file.

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45

Option

Get BIOS Update Files from

Description

Click if you want the client systems to use the

BIOS update file located at a specific location.

For example, you can specify a network share.

Example:

\\server\share

Allow to overwrite BIOS by older or equal version

Make sure this share is accessible by all client computers and available until the last computer has run the task.


Example:


Automatically select matching file Click to detect the BIOS update file automatically. DeskFlash can select the appropriate BIOS update file if there is more than one BIOS update file in a directory.

Specify filename

This option can slightly increase network traffic.

Click if you want to specify the BIOS update file manually.

Example:

D1837*.bup

Check if you want to overwrite the BIOS on the client system, even if the update file does not contain a newer BIOS.


Wait for user OK

Show warning during flash

No user interaction

Click to prompt the local user to accept the task run request. The user will be warned that he should not bring the system to standby or hibernate states before the next restart.

Click to run the task immediately. The user will be warned that the task is in progress.

Click to run the task immediately. No message will appear on the client system. Use this option if you run this tool on computers with no users logged on, for example, if you schedule this tool to run at night.


Run with rights Select a user with administrative privileges.

Update BIOS settings task

This task lets you update the BIOS settings.


Note


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46

DeskView 10.7


Option




Description

Click if you want to upload the BIOS update file to the client system. With this option you can copy BIOS update files to the client by using the system account.








Example:

\\server\share



Example:



Specify filename



If BIOS versions differ, perform complete BIOS update

Example:

D1837*.bup

Check if you want to update the BIOS on the client system in addition to changing BIOS settings, if the BIOS versions differ.

When unchecked, and the BIOS versions differ, the BIOS settings will not be changed.


Wait for user OK Click to prompt the local user to accept the task run request. The user will be warned that he should not bring the system to standby or hibernate states before the next restart.

47

Option


No user interaction

Description





Update processor microcodes task

This task lets you update the processor microcodes.


Note



Option



Description


Click if you want to upload the BIOS update file to the client system. With this option you can copy BIOS update files to the client by using the system account.








Example:

\\server\share



Example:


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Option Description


Specify filename



Example:

D1837*.bup


Wait for user OK


No user interaction

Click to prompt the local user to accept the task run request. The user will be warned that he should not bring the system to standby or hibernate states before the next restart.





DeskView Power Management tool: DeskOff task

This task lets you turn off or restart a computer.

See Managing the power state of the client computer on page 26.


Option

Restart computer

Shutdown computer

Switch computer into hibernate mode

Switch computer into standby mode

Terminate all applications currently running without query!

Description

Click to restart computers.

Click to turn off computers.

Click to switch computers into hibernate mode

(if supported).

Click to switch computers into standby mode (if supported).

Check to log off the user even if applications are opened on the target computer. All unsaved work will be lost.

When not selected, a logoff will not be performed until the user closes all applications.

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DeskUpdate tool: Update drivers task

For a stable network, it is indispensable that the system drivers of the client computers are always kept up to date.

With DeskView you can easily update the drivers in two ways: z

Using the Fujitsu Siemens Computers Web site where the drivers are always kept actual z

Using the Fujitsu Siemens Computers Driver and Utility DVD or CD, which contain the driver versions you need for your client computers

This task lets you update system drivers on client computers.

See Updating drivers on the client systems on page 28.


Option

Fujitsu Siemens Computers Web site

Custom directory

Description

Click to download drivers from the Fujitsu

Siemens Computers Web site.

This option requires the client computers to be connected to the Internet.

Click to load the drivers from a local network share.

Type a path to the “deskupdate” folder of the

Fujitsu Siemens Computers Driver and Utility

DVD or CD, which contains the driver versions you need for your client computers is located.

This option does not require an Internet connection.

DeskView BIOS Settings tool

This section includes the following topics: z

Set to default values task

z

Update BIOS boot order task

z

Update BIOS password task

z

Update bluetooth options task

z

Update diskette controller options task

z z z z

Update flash write options task

Update infrared options task

Update LAN remote boot options task

Update parallel port options task

z z

Update USB host controller options task

Update Wake on LAN options task

z

Update WLAN options task

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Set to default values task

This task lets you revert all the values in the BIOS of the client computers to their default settings.



Option

Existing BIOS password

Description

If necessary, enter the BIOS setup password.

Update BIOS boot order task

This task lets you update the BIOS boot order of the client computers. You can specify the sequence of drives or system components that the BIOS will search for during the boot process.



Option


Boot Sequence

Description


Use the Add, Remove, Move up, and Move

down buttons to specify the sequence of drives and system components that the BIOS searches for during the boot process to start the operating system.

Update BIOS password task

This task lets you update the BIOS setup password of the client computers. The BIOS setup password prevents unauthorized access to system BIOS.



Option

Existing password

New password

Confirm password

Description


Enter a new password. The password must be 4 to 8 characters in length. All alphanumerical characters can be used. No differentiation is made between upper-case and lower-case.

Warning

Don’t use the numerical keypad to enter digits.

Re-enter the new password.

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Update bluetooth options task

This task lets you enable or disable the bluetooth interface of the client computers.



Option


Bluetooth

Description


Select if you want to enable or disable bluetooth on the client computers.

Update diskette controller options task

This task lets you enable or disable the built-in floppy disk controller on the mainboard of the client computers.



Option


Diskette controller

Description


Select if you want to enable or disable the floppy disk controller (IRQ 6) on the client computers.

Update flash write options task

This task lets you write-protect the system BIOS flash memory of the client computers and prevent the BIOS from being re-programmed.



Option


Flash write

Description


Click Enable if you want to allow BIOS updates.

Click Disable if you want to prohibit updating

BIOS on the client computers.

See

Archiving and updating BIOS and BIOS settings on page 24.

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Update infrared options task

This task lets you enable or disable the infrared controller of the client computers.



Option


Infrared

Description


Select if you want to enable or disable the infrared controller on the client computers.

Update LAN remote boot options task

This task lets you enable or disable booting from a server using either BOOTP (Bootstrap

Protocol) or PXE (Preboot Execution Environment) protocol.



Option


LAN remote boot

Description


Select if you want to enable or disable booting from the network on the client computers.

Update parallel port options task

This task lets you enable or disable the parallel port controller of the client computers.



Option


Parallel port

Description


Select if you want to enable or disable the parallel port controller on the client computers.

Update USB host controller options task

This task lets you specify whether the USB hardware can be switched on the client computers. If this function is disabled, the USB controller will not be recognized by any operating system and no USB device (such as USB mouse, USB keyboard, USB

SmartCard reader or USB mass storage devices) can be operated as a result.

DeskView 10.7

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Option


USB host controller

Description


Select if you want to enable or disable the USB host controller on the client computers.

If you click Enable, the USB 2.0 Host Controller will be set to ‘Enabled’, and the USB Legacy

Support and the USB BIOS Supported Devices parameters will be set to ‘Enabled’ and ‘Auto’ respectively, in the client computer’s BIOS. The

USB Boot Delay parameter setting will not change.

If you click Disable, the USB 2.0 Host Controller will be set to ‘Disabled’, and the USB Legacy

Support and the USB BIOS Supported Devices parameters will be set to ‘Disabled’ and ‘None’ respectively, in the client computer BIOS. In addition, the USB Boot Delay parameter will be set to '0 seconds'.

Update Wake on LAN options task

This task lets you allow or disallow the client computers to be switched on by means of network signals that are received by the LAN controller (Wake on LAN).


Warning

If you enable the Wake On LAN option, the BIOS Setup password check will be disabled at startup (if the computer BIOS supports this feature). This BIOS setting prevents the computer from prompting the user for a password during the Wake on LAN startup.


Option


Wake on LAN

Description


Select if you want to enable or disable Wake on

LAN on the client computers.

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Update WLAN options task

This task lets you enable or disable the wireless interface of the client computers.



Option


WLAN

Description


Select if you want to enable or disable the wireless interface on the client computers.

DeskView Diagnostics tool: Hardware diagnostics task

This task lets you run hardware diagnostics on the client computers.

You must install the DeskView Diagnostics Agent before you can run this task.




Option

Memory

CPU

HDD

LAN

Quick test

Stress test

Description

Check to perform a memory test.

Check to perform a CPU test.

Check to perform a hard drive test.

Check to perform a network test.

Click to perform a quicker test.

Click to run a longer test with a larger number of subtests.

DeskView Energy tool: DeskView Energy task

This task lets you change the power scheme settings on the target computers.

You must install the Altiris Power Scheme Agent before you can run this task.


Note

Computers that are running the Microsoft Windows 2000, 2003, or XP operating system cannot display custom period values in the Control Panel > Power Options Properties dialog.

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DeskView Security tool: Configure Mass Storage

Access task

This task lets you lock and unlock removable storage devices of the client computers.

You can use this task to prevent data abuse and unintentional bringing in of extraneous software, like viruses or games, from removable storage devices.

This task supports USB mass storage devices on Windows XP and removable disks (flash memory or hard drive based removable disks connected, for example, through USB or

FireWire) on Windows Vista.

See Disabling mass storage devices on page 32.


Option

Lock mass storage devices

Unlock mass storage devices

Set mass storage devices to read only

Description

Click to lock all removable storage devices.

This action does not lock other USB devices, such as USB keyboard, mouse, or printer. If you want to lock other USB devices, use the Update

USB host controller options task.

Click to unlock all removable storage devices.

If you have USB host controller disabled in

BIOS, this action will not unlock the controller.

Use the Update USB host controller options task to unlock the USB host controller.

Click to unlock and set all removable storage devices to read-only mode. This prevents data theft, but does not protect the system against virus attacks.

The read-only mode is supported only by

Microsoft Windows XP SP2 or later.

DeskView Notifications

This section includes the following topics: z z z z z z

Enable/Disable Notifications policy

DeskView disk free space notification task

DeskView system disk free space notification task

DeskView lease expiration notification task

General Notification Forwarding page

General Notification Selection page

Enable/Disable Notifications policy

This policy lets you enable client computers sending hardware and software failure notifications to Notification Server.

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DeskView 10.7

Additional to DeskView Client notifications, you can configure client computers to send

ASF (Alert Standard Format) and Intel® AMT alerts to Notification Server

See Using DeskView Notifications on page 35.


Option

Notifications enabled

ASF Enabled

Intel® AMT Enabled

Local PopUp Window

Local Log File

Local System Event Log

Description

Check if you want the client computers to send

DeskView Client notifications to the Notification

Server computer’s IP (shown in the parenthesis).

Check to enable ASF (Alert Standard Format) alerts.

Check to enable Intel® AMT alerts.

When checked, the DeskView Intel AMT Alerts task will run on the target systems and enable

Intel AMT alerts. By default, the task is configured to enable a few critical Intel AMT alerts, such as “BIOS Hang”, “CPU Missing”, and others. If you want, you can configure other alerts. You can find the DeskView Intel AMT

Alerts task at the following location: Home >

DeskView > Tasks > Notification Settings >

Helper tasks > DeskView Intel AMT Alerts.

For more information on how to use the

DeskView Intel AMT Alerts task, press F1 or click Help > Context in the Symantec

Management Console.

Check if you want a pop-up window to appear on the client computer when a failure occurs.

Check if you want the notifications to be logged locally on the client computer to a file.

The log file is located at

“

%DeskView%\Notification\Notificatio ns.log

”

Check if you want the notifications to be logged into the client System Event Log.

57

DeskView disk free space notification task

This task lets you configure when the client computers should send an alert to

Notification Server.



Option

Error occurs when free space less than

Warning occurs when free space less than

Set defaults

Description

Set a limit for the minimum amount of free space on the data partition before the error notification is sent.

Set a limit for the minimum amount of free space on the data partition before the warning notification is sent.

Click to reset the values to its defaults.

DeskView system disk free space notification task

This task lets you configure when the client computers should send an alert to

Notification Server.



Option

Error occurs when free space less than

Warning occurs when free space less than

Set defaults

Description

Set a limit for the minimum amount of free space on the system partition before the error notification is sent.

Set a limit for the minimum amount of free space on the system partition before the warning notification is sent.

Click to reset the values to its defaults.

DeskView lease expiration notification task

This task lets you configure the lease expiration date value on the client computers.



Option

Expiration date

Display expiration warning

Description

Set the lease expiration date.

Check to display the lease expiration warning message on the client computer and specify the number of days before the lease expiration date when the warning should be displayed.

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General Notification Forwarding page

On this page you can configure email settings for DeskView notifications. An email will be sent using these settings whenever a notification occurs.



Option

Active

SMTP Server

From

To

CC

Subject

Message language

Additional text

Save

Reset

Description

Check to activate forwarding notification to an email.

Type the IP address or the FQDN of the SMTP server.

Type an email address of the sender of the email notification.

Type a destination email address.

You can separate several addresses by a comma or a semi-colon.

(Optional) Type an email address where you want to send a carbon copy of the email notification.

Type what do you want to be displayed in the subject line of the email.

Select which language you want to send the notification in.

The following notification details are sent by email: z z computer name

IP address z z date time z z event whether an improvement or a deterioration has taken place the current status z

If you want, type additional text here and it will be attached to the message.

Click to save the settings.

Click to reset to the last saved settings and ignore the changes.

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General Notification Selection page

On this page you can configure which notifications you want the client systems to send to Notification Server.



Option

Chassis Intrusion

Entity Presence (Heartbeat)

OS Critical Stop

Processor

System Startup Error

Watchdog

Autostart Monitoring

Cover opening

Cover sensor

Device changes

Display Change

Fan deterioration

Fan monitoring

Free hard disk space (data)

Hard disks (S.M.A.R.T.)

Free hard disk space (system)

Description

If the computer is equipped with a sensor for cover opening, the system can check whether the cover was opened or is presently open.

Checks whether the computer can be reached through the LAN connection.

Reacts in case of malfunction of the operating system.

Checks whether the processor was removed.

Checks whether an error has occurred during the P.O.S.T. (Power-On Self Test) routine.

Reacts in case of malfunction when starting the system.

Monitors the programs that are started automatically by the system (Requires DeskView

Client 6.21 or newer).

If the computer is equipped with a sensor for cover opening, the system can check whether the cover was opened or is presently open.

Indicates whether a cover opening can be detected.

Checks the device changes on the IDE and SCSI interfaces.

Checks whether the display has been removed, replaced by another display, or an additional display that is connected to the computer (Does not apply to notebook computers).

Checks whether the actual rotational speed of the CPU and power supply fan is within tolerances.

Checks whether the controller and its CPU and power supply fan function correctly.

Checks the free memory space for data on all existing hard disks except the system drive.

Checks the hard disk drives with Self Monitoring

And Reporting Technology.

Checks the free memory space on the system drive.

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Option

Internal short circuit

Lease Expiration

Memory changes

Processor change

Temperature

Voltage

Windows Service Monitoring

Description

Monitors the keyboard, mouse, and USB interface for short circuits.

Checks the term of the leasing agreement.

Indicates whether the main memory of the system has changed.

Checks whether the processor has been replaced with another one or a processor has been removed or an additional process has been installed.

Monitors the inside and outside temperature of the computer.

Checks whether the 5V voltage, 12V voltage, and the CMOS battery voltage are within tolerances.

Monitors the installed Windows Services.

DeskView Serial Numbers tool

This section includes the following topics: z z z z

Apply imported serial numbers task

Assign single serial number task

Generate serial number task

Manage serial numbers page

Apply imported serial numbers task

This task lets you assign the serial numbers that you imported into DeskView to the client computers.

For more information on importing serial numbers, see

Managing serial numbers on page 33.

Assign single serial number task

This task lets you assign a single serial number to a specific computer resource.

The serial number must contain only alphanumeric characters.


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Generate serial number task

This task lets you generate serial numbers using a specified string pattern.



Option

Serial number pattern

Serial number range

Override currently assigned serial numbers

Check range availability

Description

Enter the string pattern for the serial number to be generated. For example, you can type

ABC####

, where

ABC

is the invariable part of the number, and

####

is the sequence that increments each time a client computer requests another serial number.

Type initial and final terms of the sequence.

Check to let the policy to replace the existing serial numbers on the client computers.

(Task-based policy only)

Click to see the number of the DeskView managed resources that need serial numbers and the number of serial numbers that are free.

Manage serial numbers page

On this page, you can create a serial numbers database that you can later assign to systems from Fujitsu Siemens Computers.



Option

View serial numbers

Export serial numbers

Import serial numbers

Description

Select to view the list of systems from Fujitsu

Siemens Computers, registered with Notification

Server, with or without a serial number.

Select to export the systems information to a

.csv file. You can populate this file with serial numbers using a text editor, and then import the file into the serial numbers database.

Use the Import serial numbers command on this page to import the .csv file.

See


Select to import the .csv file you created with the Export serial numbers command on this page and populated with serial numbers.

To see the resource information you imported, select the View serial numbers command on this page.

See


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Option

Remove all serial numbers

Remove serial numbers for deleted resources

Description

Select to remove all serial numbers from the serial numbers database.

Select to purge the serial numbers that are not used by existing computer resources.

DeskView System Data page

The DeskView System Data page in the Resource Manager displays the following system and user data for the client computer:

Option

Summary

Mainboard

Graphics

Network

Drives

Description

Shows the system and user data most frequently used by the administrator for the systems that are selected in the Systems pane.

The General section shows manufacturerspecific information about the mainboard and

BIOS version.

The Processor section shows the processor type and the maximum clock frequency of the processor.

The Memory section shows information about the built-in memory modules.

The Display section shows the name and serial number of the connected monitor.

The Adapter section shows information about the graphic controller.

The General section shows the name of the system and the system administration structure

(workgroup, domain, or Active Directory).

The Adapter section shows information about the network cards that are installed in the system.

The Physical Drives section shows information about the built-in drives. Physical drives belong to the system hardware, but they can also be such devices as memory sticks and so on.

The Logical Drives section shows information about the logical drives.

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Option

Software

Characteristics

Description

Shows information about the operating system, the DeskView version that is installed on the client, and other applications of the system.

Not every application that is installed on the system is displayed. Only the applications that you can add or remove using the Control Panel in Windows are displayed.

Shows what types of notification the selected system can send, the current BIOS settings of the selected system, boot order, and the current access settings of removable disks (Windows

Vista) and USB Mass Storage Devices (Windows

XP).

DeskView Notifications page

The DeskView Notifications page displays detailed DeskView Notification data for the selected computer.


The following information is shown for each notification:

Option

Received Time

Severity

Category

Description

Shows the date and time when the notification was received by the DeskView Control Center.

Shows the severity of the event that triggered the notification.

The following degrees of severity are possible: z

Critical or Fatal z

Warning, Minor, or Major z

OK z

Unknown or Other

Shows the category of the event that triggered the notification. For example, “cover open” or

“temperature”.

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Option

System

Processing Status

Description

Shows the name of the system that sent the notification.

Shows the processing status of the notification.

The following processing statuses are possible: z

New

The notification is new and has not yet been processed.

z z

Open

The notification is still being processed.

Closed

The notification has been processed; processing is complete.

The following detailed notification information is available on this page:

Option

Time of occurrence

Description of event

Additional information

Trending information

Description

Displays the date and time that the event occurred on the system.

Describes the reason for the notification.

Displays additional information about the corresponding notification and, if applicable, gives advice on error recovery.

Compares the severity of the event that triggered the notification with that of the previous notification that was triggered by the same type of event.

The trending information is relevant only for events that result in two or more notifications.

Cleanup Inventory Cache task

This task lets you purge the inventory cache that is located on the Notification Server computer. In case of a default DeskView installation, the inventory cache is located at

C:\Program Files\Altiris\DeskView\InventoryCache

.

By default, this task is configured to run daily.

See Configuring the Inventory Cache purging on page 22.

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Option

HDD Free Space Limit

HDD Usage Limit

Description

Check if you want to purge the cache when the free disk space goes below a specific limit.

Type the limit for the minimum amount of free space on the hard disk.

Default: 2048 MB

Check if you want to purge the cache when its size exceeds a specific limit.

Type the maximum limit for the amount of cached data that is saved.

Default: 10 MB

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Appendix A

Glossary

This appendix introduces important terms used in this document.

Altiris Agent

The software that is installed on the computers that you want to manage. It facilitates interactions between Notification Server and a managed computer. The agent receives requests for information from Notification Server, sends data to Notification Server, and downloads files. The Altiris Agent also lets you install and manage solution plug-ins that add functionality to the agent.

ASF (Alert Standard Format)

An industry standard-based technology that lets IT administrators manage computers regardless of the operating system state. ASF provides alerts and power management functionality as long as the computer is plugged in with an Ethernet connection. ASF functions through hardware on the network card or system board, a software agent on the client computer, and management software on the server.

CMDB (Configuration Management Database)

The central database that stores all information about the Symantec Management

Platform and its managed computers.

DeskView Agent

The DeskView Agent is software that runs on client computers that can be configured and run remotely using Notification Server task policies. The client software includes a set of the DeskView Client Tools, and an inventory and notification agent (DeskView

Agent).

DeskView Client Tools

DeskView Client Tools is a set of tools installed with the DeskView Agent on a client computer. The tools include DeskFlash, DeskOff, DeskView BIOS Settings, DeskView

Security, and a tool to change the serial number.

DeskView Control Center

The DeskView Control Center (DVCC) consists of a database and central services. All information of the managed systems are stored in the database. All information from

DVCC is also transferred to the Altiris Notification Database.

DeskView Discovery Agent

The DeskView Discovery Agent is software that runs on client computers and identifies

DeskView manageable computers.

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DeskView 10.7

DeskView New Notifications

A page that shows all new incoming notifications. It is refreshed regularly (the default is once a minute). When you start the DeskView New Notification, all notifications not yet processed are displayed.

DeskView Notifications

Alerts that inform administrators about critical conditions, occurred on the client computers.

discovery

The process of searching for computers or other resources on your network that meet specific requirements.

filter

A query that identifies a dynamic group of resources that share common criteria.

Intel AMT (Intel Active Management Technology)

A solution that is based in hardware and firmware and is connected to the system’s auxiliary power plane. Despite the power state or the operating system state of the client computer, Intel AMT provides IT administrators with access to alerts, hardware inventory, power management, circuit breaker, and agent presence functionality. Intel

AMT functionality requires the computer to be plugged into the power source and connected to the network. Intel AMT functionality does not require a software agent to be installed on the client computer.

job

A group of one or more tasks that are run in a particular sequence. Jobs can include conditions that specify when the task runs.

Manageable Systems

The computers that have been discovered by the Discovery Agent and have been identified as systems from Fujitsu Siemens Computers.

Managed Systems

Managed systems are systems from Fujitsu Siemens Computers that have the DeskView

Agent installed on them and inventory data has been sent to Notification Server.

Notification Server

The Symantec Management Platform service that communicates with the Altiris Agent and the CMDB to provide management, security, and administrative functionality. It processes events, facilitates communications with managed computers, and coordinates the work of the other Symantec Management Platform services.

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DeskView 10.7

policy

A set of rules that control the execution of automated actions. Policies can be scheduled or based on incoming data that triggers an immediate action. Policies determine when an action should start and who or what should be notified of the results.

resource

Any item that Notification Server can track or manage, such as a user, site, installed application, computer, switch, router, or handheld device.

Resource Manager

A feature that displays information about a resource, such as its properties and current state. It also lets you troubleshoot and perform actions on managed resources.

Symantec Management Console

The Web-based user interface for managing the Symantec Management Platform and any other installed solutions.

task

An action that is performed on a computer. Server tasks are run on Notification Server.

Client tasks are run on managed computers.

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Index

A

Agent

Altiris Power Scheme 20

DeskView 18

DeskView Diagnostics 19

Alert Standard Format

see ASF

Altiris Agent

about 15

configuring 16

discovering resources 15 installing 15

Altiris Power Scheme Agent

installing 20

ASF 11

B

Best Fit file 21

BIOS

archiving 24

configuring settings 29 disabling interfaces 29

updating 24 updating settings 24

C

command line

using to run client tools 35

computer

viewing DeskView system data 39

D

DeskFlash tool 24

DeskOff tool 26

DeskUpdate tool 28

DeskView

about 6 components 6

installing agents 17

Quick Start 13

system requirements 10

DeskView Agent 8, 24

installing 18

viewing installation events 40

DeskView BIOS Settings tool 29

DeskView Diagnostics Agent

installing 19

DeskView Diagnostics events 40

DeskView Diagnostics tool 30

DeskView Energy tool 31

DeskView events

viewing 40, 40

DeskView inventory

viewing 40

DeskView Notifications

configuring 38 enabling 38

forwarding by email 37 selecting 37

using 35

viewing 39

DeskView Security tool 32

DeskView Serial Numbers tool 33

DeskView system data

viewing 41

discovering

resources 15

documentation resources 8

drivers

updating 28

E

events

viewing 40

H

hardware

diagnosing 30

I

installing

ASF Proxy 11

DeskView 11 post-installation tasks 11

SNMP receiver 11

Intel AMT alerts 11

inventory

viewing 40

M

manageable computers 16

mass storage devices

disabling and enabling 32

N

notifications

see DeskView Notifications

P

power management 26

power scheme settings

configuring 31

purging inventory cache 22

R

Resource Manager 39, 40, 40 viewing 40

S

serial numbers

managing 33

ServerView system data

viewing 41

SIM 11, 12

Simple Network Management Protocol

see SNMP

SNMP 11

Symantec Installation Manager

see SIM

Symantec Management Console 8, 13

Symantec Management Platform 8, 10

T

tools

DeskFlash 24

DeskOff 26

DeskUpdate 28

DeskView BIOS Settings 29

DeskView Diagnostics 30

DeskView Energy 31

DeskView Notifications 35

DeskView Security 32

DeskView Serial Numbers 33

viewing events 40

U

uninstalling

DeskView 11

DeskView agents 12

DeskView software 12

V

VESA-DDC/CI 7

viewing events 40 viewing inventory 40

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