Hewlett Packard Enterprise 3PAR StoreServ 2.4 Storage Management Console Administrator's Guide
Publicitate
Publicitate
HPE 3PAR StoreServ Management
Console 2.4 Administrator’s Guide
Abstract
This document describes the HPE 3PAR StoreServ Management Console (SSMC). The audience for this document includes storage administrators who monitor and manage system configurations and resource allocation for HPE 3PAR StoreServ
Storage Systems.
Part Number: QL226-99135a
Published: October 2016
Edition: 2
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Microsoft ® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Java ® and Oracle® are registered trademarks of Oracle and/or its affiliates.
Red Hat ® and Red Hat Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and other countries.
Contents
1 Overview..............................................................................................................5
2 Compatibility and interoperability........................................................................7
3 Installing SSMC.................................................................................................11
4 Installing the HPE 3PAR Excel add-in...............................................................17
5 Administrator Console.......................................................................................19
6 Uninstalling SSMC.............................................................................................26
Contents 3
7 Troubleshooting.................................................................................................28
8 Support and other resources.............................................................................37
Glossary...............................................................................................................39
A Open source code.............................................................................................40
4 Contents
1 Overview
The HPE 3PAR StoreServ Management Console (SSMC) is a standalone product that you install as a single package. It consists of the following:
•
Administrator Console—Add, connect, disconnect, edit, and remove StoreServ systems.
•
Main Console—Manage StoreServ systems.
The HPE 3PAR StoreServ Management Console Administrator Guide provides information on planning, installing, and configuring SSMC server instances.
The HPE 3PAR StoreServ Management Console User Guide and the HPE 3PAR StoreServ
Management Console Online Help provide users with information on managing 3PAR StoreServ
Storage System arrays after installing an SSMC server instance.
The following table provides an overview of SSMC features. For detailed information about using these features, see the HPE 3PAR StoreServ Management Console User Guide.
Feature summary
•
GENERAL—View storage system capacities, performance, activity, and state. View or
change schedules and global settings.
•
BLOCK PERSONA—Create, edit, and delete CPGs, virtual volume sets, virtual volumes,
host sets, and hosts. Convert and tune actions for virtual volumes. Export and unexport virtual volumes and virtual volume sets. Create, edit, delete, and promote snapshots (virtual copies) and clones (physical copies). Stop and resync clones (physical copies). Start Peer
Motion actions for virtual volumes, virtual volume sets, hosts, and host sets. Create and edit virtual volume templates.
•
FILE PERSONA—Create, edit, and delete file personas, FPGs, virtual file servers, file stores,
and file shares.
•
STORAGE SYSTEMS—Edit, locate, tune, add licenses, and manage data-at-rest (DAR)
encryption for storage systems. Locate controller nodes, drive enclosures, ports, and physical drives. Manage port configurations and system services. Create and manage storage federations (managed by a single SSMC instance only). Manage Peer Motion actions for virtual volumes, virtual volume sets, hosts, and host sets.
•
SYSTEM REPORTER—Create, edit, and delete reports. Create, delete, enable, and disable
threshold alerts. The report feature provides on-node sampling with high availability. If a node failure occurs, data collection continues because the 3PAR OS automatically starts
System Reporter on a different node.
IMPORTANT:
The System Reporter “compare by” functionality is only available in systems running 3PAR OS 3.2.2 and later.
•
STORAGE OPTIMIZATION—Create, edit, enable, disable, and delete Priority Optimization
configurations. Edit, enable, and disable Adaptive Flash Cache configurations.
•
STORAGE FEDERATION—Create, edit, delete, and restore the federation configuration.
Add and remove the migration source array, and manage peer motion activities.
•
REPLICATION—Support for Remote Copy group operations including create, edit, delete,
start, stop, sync, fail over, recover, and restore. SSMC 2.2 and later supports 1-to-1,
N-to-1,1-to-N, and M-to-N configurations. Other remote copy configurations require the HPE
3PAR Management Console (MC) or 3PAR OS Command Line Interface. SSMC 2.3 and later supports SLD remote copy configuration and the revert failover, switch failover, and switchover group operations.
•
SECURITY—Manage StoreServ users, LDAP, roles, user connections, and domains.
Feature summary 5
For information on the windows associated with each heading, see Main Console quick tours in HPE 3PAR StoreServ Management Console User Guide. For instructions on using these features, see HPE 3PAR StoreServ Management Console Online Help.
6 Overview
2 Compatibility and interoperability
This section includes high-level support information only. For the most current and detailed information on supported browser versions, server models, firmware, and operating systems, see SPOCK:
1.
In the left navigation pane of the SPOCK Home page, scroll down to Software, and then click Array Software: 3PAR.
2.
Scroll down to HPE 3PAR Operating System Software: Array Software, and then click SSMC
2.4 under HPE 3PAR StoreServ Management Console.
Supported browsers
SSMC supports the following browsers (64-bit preferred):
•
Microsoft Internet Explorer
•
Google Chrome
•
Mozilla Firefox versions
Supported HPE 3PAR StoreServ arrays
•
HPE 3PAR StoreServ 7000 Storage
•
HPE 3PAR StoreServ 8000 Storage
•
HPE 3PAR StoreServ 10000 Storage
•
HPE 3PAR StoreServ 20000 Storage
SSMC 2.2 and later allows you to connect and manage a maximum of 32 3PAR StoreServ
Storage arrays.
Supported HPE 3PAR Operating Systems
•
HPE 3PAR 3.1.3 (includes all MUs)
•
HPE 3PAR 3.2.1 (includes all MUs)
•
HPE 3PAR 3.2.2 (includes all MUs)
Managing storage systems using SSMC and MC
You can manage supported storage systems concurrently using SSMC and MC. SSMC provides most of the MC functionality. However, until all MC features are fully integrated with SSMC, you must perform some actions using MC or the HPE 3PAR Command Line Interface (3PAR CLI).
For information about MC, see the version-specific MC user guide.
For information about the 3PAR CLI, see the HPE 3PAR OS 3.2.2 Command Line Interface
Reference and the HPE 3PAR OS 3.2.2 Command Line Interface Administrator's Manual.
The following table describes the features supported in MC as compared to those features available with SSMC.
Category
Hardware
Management
Features
DAR Encryption
FIPS 140–2 Support
Configuring and displaying iSCSI VLAN tag support on Ports
MC 4.7
Yes
Yes
No
SSMC 2.4
Yes
Display only
Yes
Supported browsers 7
Category
Federation
Provisioning
Features
Health Management Events
Peer Motion Data Migration
Data Mobility
Adaptive Optimization
Adaptive Flash Cache
Dynamic Optimization cMLC SSD Support
Deduplication
Remote Copy
Compact CPG
Templates
Physical Copy (Clone)
Convert Virtual Volume
Yes
Yes
Yes
Yes
Create RC Configuration
Yes
Edit RC Configurations (add new systems)
Yes
Configure RC Port
Create RC Group
Start RC Group
Edit RC Group
Delete RC Group
Stop RC Group
Sync RC Group
Failover
Revert Failover
Recover
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Restore
Peer Persistence
Security & Domains Domain Management
LDAP
Performance and
Reports
NGEN: Security
AO Configurations
CPG
Region I/O Density
Cumulative Region
IO Density
Yes
Yes
Yes
Space Moved
Region I/O Density
Yes
Yes
Yes
Yes
Yes
Yes
8 Compatibility and interoperability
MC 4.7
Yes
Yes
No
Yes
No
Yes
Yes
Yes
SSMC 2.4
No
Yes
Yes
Yes
Yes
(3PAR OS 3.2.1 and later)
Yes
Yes
Yes
(3PAR OS 3.2.1 MU2 and later)
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes (Virtual Volume only)
Yes
Yes
Yes
Yes
Category
Custom Charts
Features
Physical Drives
Ports (Data)
VLUNs
Virtual Volumes
Virtual Volume Set
Domain
Controller Node
Logical Drives
Physical Drives
Logical Drives
Virtual Volumes
VLUNs
Ports (Data)
Cumulative Region
IO Density
Space
PD Usage —Total
IOPS
MC 4.7
Yes
Yes
Yes
Yes
I/O Time and Size
Distribution
Space
Performance
Statistics
Disks – Total
Throughput
Hosts – Total
Throughput
Yes
Yes
Yes
Yes
Peers – Total
Throughput
RCFCs – Total
Throughput
RCIPs – Total
Throughput
I/O Time and Size
Distribution
Performance
Statistics
I/O Time and Size
Distribution
Yes
Yes
Yes
Yes
Yes
Yes
Performance
Statistics
Space
QoS
QoS
CPU Performance
Performance
Statistics
Yes
Cache Performance
Yes
I/O Time and Size
Distribution
Space
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
SSMC 2.4
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
No
Yes
Yes
Yes
Managing storage systems using SSMC and MC 9
Category Features
Ports (Control) iSCSI iSCSI Session
CMP Node
CMP VV
CPUs
Remote Copy Link
Remote Copy VV
FCOE
QoS
Yes
Yes
Yes
Yes
MC 4.7
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
SSMC 2.4
Yes
Yes
No
Yes
No
Yes
10 Compatibility and interoperability
3 Installing SSMC
SSMC is available for various Windows and Linux environments, and includes a silent install option.
For information on downloading the SSMC installation package, see Hewlett Packard Enterprise
Software Depot.
For minimum and recommended system configuration information, as well as supported platforms, see the HPE 3PAR StoreServ Management Console 2.4 Release Notes, available from the HPE
Storage Information Library.
Prerequisites
Configure the following security settings before installing SSMC:
•
Port settings—To allow inbound communication from a browser, SSMC uses inbound port
8443 (default). You can change this port to another secured port setting without reinstalling
SSMC (see
Changing the secure port manually ).
To communicate with an array, SSMC uses outbound port 5783. You cannot change this port.
SSMC also uses port 443 to communicate with StoreFrontRemote.com and retrieve version information about SSMC and the HPE 3PAR operating system.
For the most current port information, see the Site Planning Guide for your platform, available from the HPE Storage Information Library.
•
LDAP—Before adding a storage system to manage, configure the LDAP server as an
authentication method for connecting to the 3PAR StoreServ Storage System array.
•
Federation
◦
All federated systems must meet the following prerequisites:
– Two ports configured in peer mode (must be from partner nodes, and do not require identical slot and port numbers). Used exclusively for inter system communication and data transfer and not for host I/O use.
– Ports cabled to the fabric switch and in ready state (requires 3PAR OS 3.2.2 or later).
◦
All migration sources for a federation must meet the following prerequisites:
– Two ports configured in host mode or free (must be from partner nodes and do not require identical slot and port numbers).
– Ports cabled to the fabric switch and in ready state.
IMPORTANT:
SSMC does not support remote installation, installation using a symbolic link, or other installation methods.
Installing in a Windows environment
IMPORTANT:
Hewlett Packard Enterprise does not ship installation CDs with the system. If you selected the LTU (License to Use) as the physical delivery method when ordering your system, use the installation media that shipped at the time of your order. If you selected electronic delivery, see the Hewlett Packard Enterprise e-Software Delivery Confirmation email for detailed instructions.
1.
To start the installation wizard, double-click the setup file.
Prerequisites 11
2.
If prompted, select your preferred language. Otherwise, read the Introduction screen, and then click Next.
3.
Accept the License Agreement, and then click Next.
TIP:
If you are reinstalling or upgrading SSMC and you did not remove existing data, the system prompts you to keep or remove this information. Select Yes to keep pre-existing data. Select No to remove all previous SSMC data.
4.
Select a destination folder for the installation or accept the default folder (recommended), and then click Next.
5.
Enter the secure TCP port number that the browser uses to access SSMC, or keep the default port 8443 (recommended), and then click Next.
The summary screen displays the settings you selected and the amount of disk space required for the installation.
6.
To accept these settings and continue with the installation, click Install. To change these settings, click Previous until you see the screen containing the settings you want to change.
If the system does not meet the minimum installation requirements, the installer displays an error message. For information on error messages, see
The Installing... screen displays the progress of the installation.
When the installation is complete, the system displays the following message:
If you are using a firewall to protect this system, please ensure that the inbound SSMC TCP port 8443 is accessible from an outside system.
7.
Click Next to complete the installation.
8.
Click Done to exit the installation wizard.
Using the silent install option with Windows
Install SSMC silently using the default settings:
1.
Open a command prompt window.
2.
Run the installer with the -i silent option
Install the SSMC server silently using settings other than the default:
1.
Open a command prompt window.
2.
Generate a response file by running the installer with the -r <response file> option.
3.
Run the installer using the -i silent -f <response file> option.
Installing in a Linux environment
You must have superuser access to install the SSMC server in a Linux environment.
1.
To start the installation, execute the following command: sh HPSSMC-<version number>-linux-x86_64.bin.HPb
OR
You can change the file permissions and start the installation with the following commands: chmod 775 HPSSMC-<version number>-linux-x86_64.bin.HPb
./HPSSMC-<version number>-linux-x86_64.bin.HPb
2.
Enter Yes to accept the displayed End User License Agreement (EULA).
12 Installing SSMC
3.
Enter the secure TCP port number the browser uses to access SSMC, or press the Enter key to accept the default port 8443 (recommended).
The summary message displays the settings you selected, plus the amount of disk space required for installation.
If the system does not meet the minimum installation requirements, the installer displays an error message. For information on error messages, see
“Linux installation issues” (page 32) .
Using the silent install option in Linux
1.
Extract the files from the bin.HPb package using the Linux command: sh HPSSMC-<version number>-linux-x86_64.bin.HPb --tar xvf
This command extracts the file hpssmc-<version number>-x86_64.rpm.
2.
To install the product, execute the following Linux commands: chmod 775 hpssmc-<version number>-x86_64.rpm
rpm –i hpssmc-<version number>-x86_64.rpm
If you want to change the default secure port, you must do so manually after the installation.
3.
Once installed, enter the Linux command to start the service: service ssmc start
Changing the secure port manually
1.
Shut down the SSMC server:
Windows command: sc stop ssmc
Linux command: service ssmc stop
2.
Edit the https.ini file:
Windows location: C:\Program Files\Hewlett-Packard\SSMC\ssmcbase\start.d
Linux location: /opt/hp/ssmc/ssmcbase/start.d
3.
To specify the new port number, edit the entry https.port=8443.
4.
Save the file, and then restart the service.
Windows command: sc start ssmc
Linux command: service ssmc start
IMPORTANT:
In Windows, if you are using the desktop shortcut to open SSMC, you must also change the port number in the Web Document tab of the Properties dialog box. The format is https://localhost:<port number>/.
SSMC inteface
SSMC provides contemporary browser-based interfaces, including a main console and an administrator console, for monitoring 3PAR StoreServ Storage System. 3PAR user accounts and roles determine access to the main console. Only users with an administrator user account can access to the administrator console.
The main console provides information and tutorials for monitoring and managing your storage, including functionality for Block Persona, File Persona, Replication, Security, Federation,
Optimization, and System Reporter.
The administrator console allows administrators to manage 3PAR StoreServ Storage System arrays that are directly connected to the SSMC server.
Changing the secure port manually 13
Accessing SSMC
•
To access SSMC from the system on which it is installed:
◦
Windows: Double-click the SSMC program icon on your desktop. Your browser opens to the URL https://localhost:8443 (or the secure port number you entered during installation, if different).
Linux: Open your browser, and then enter the following location in the address bar using port number 8443, or the secure port number you entered during installation: https://localhost:<secure_port_number>
.
•
To access SSMC from a remote system, open a supported browser and enter https://<server name or IP>:<secure_port_numer>
.
TIP:
If your browser displays a message indicating a problem with the website security certificate, you can safely continue to the website. To remove the windows message, create a
CA Certificate as described in
“Working with CA certificates” (page 21) . SSMC contains a main
menu from which you can manage connected storage systems. To display the main menu, click the arrow next to 3PAR StoreServ on upper-left side of the screen.
Setting the administrator credentials
The first time you open SSMC after installation, the system prompts you to set up the user name and password for the administrator account.
1.
Click Set credential.
2.
In the Set Administrator Credential dialog, enter the user name for the administrator account.
User names must be at least two characters long and contain no spaces. You can use any characters, including UTF-8.
3.
Enter the password for the account. Passwords must be 8 to 32 characters and contain at least one uppercase character, one lowercase character, one digit, and one nonalphanumeric character.
14 Installing SSMC
4.
Enter the password again to confirm.
5.
Click Set.
After setting the administrator credential, you must log in to the Administrator Console and add a 3PAR StoreServ Storage System before you can continue. For more information, see
“Administrator Console” (page 19)
.
Using the management console dashboard and tutorials
1.
Browse to the server that has the SSMC software installed: https://<IP address or FQDN>:8443
The login screen opens.
2.
Log in to the management console:
a.
Enter your 3PAR account user name and password as shown in
.
Figure 1 SSMC login screen b.
Make sure that the check box next to Administrator Console is unchecked (default).
c.
Click Login.
TIP:
Upon your first login to the management console, a navigation tutorial automatically starts. You can click Next to navigate manually through the tutorial, click
Play to run the tutorial automatically, or click Close to view the tutorial at a later time.
3.
To open the Help window from any location within the management console, click the question mark (?) in the upper right corner of the dashboard window.
SSMC inteface 15
Figure 2 Access help in the management console
•
To run the tutorials, click either Navigation tutorial or Provisioning tutorial.
•
For context-sensitive help on any page, click Help on this page.
For more information about the management console and the available help features, see the
HPE 3PAR StoreServ Management Console User Guide, available from the HPE Storage
Information Library.
16 Installing SSMC
4 Installing the HPE 3PAR Excel add-in
The HPE 3PAR Excel add-in extracts data from the HPE 3PAR StoreServ System Reporter database (.srdata) in Microsoft Excel. The 3PAR Excel add-in extracts data using the SSMC server, and provides an accessible way to create reports for performance data and configuration.
Prerequisites
Requires Microsoft .Net Framework 4.0 or later.
IMPORTANT:
If you do not have Microsoft .Net Framework installed on your system, the 3PAR
Excel add-in installation installs it for you, and might require a reboot.
Also, after installing the 3PAR Excel add-in, when you open Microsoft Excel the program might perform some internal configuration that requires a reboot.
For more information on installing Microsoft add-in programs, see the Microsoft Support website.
Installing the 3PAR Excel add-in
1.
Locate the HP 3PAR SSMC Excel client installer SW in Software Depot. Follow the instructions and copy the installer software to a CD ROM. You can also use any ISO mounter software to install the 3PAR Excel add-in.
2.
Save and close any Microsoft Excel windows, and then close the program.
3.
On the client system, run HPSSMCSRExcelAddin.exe and follow the instructions.
The 3PAR Excel add-in installs to the default path C:\Program
Files\Hewlett-Packard\HP3PARSRExcelAddin
, or to C:\Program Files
(x86)\Hewlett-Packard\HP3PARSRExcelAddin
.
Troubleshooting the 3PAR Excel add-in
Link to add-in does not appear in Microsoft Excel.
Symptom
After installing the 3PAR Excel add-in, the add-in does not appear in Microsoft Excel.
Cause
Disabled add-ins in Microsoft Excel.
Action
If you do not see the 3PAR Excel add-in in the list under ADD-INS in Microsoft Excel, use the following steps to enable the add-in:
1.
Click File in In Microsoft Excel, and then click Options.
2.
Click Add-Ins.
3.
Select Disabled Items in the Manage box at the bottom of the page, and then click GO.
4.
Select Add-In (SR Excel Addin), and then click Enable.
5.
Click OK, and then close and reopen Excel.
Time stamps are incorrect, showing a different time zone
Symptom
Time stamps are incorrect.
Prerequisites 17
Cause
When the storage system and SSMC are in different time zones, the data is shown correctly, but the time stamps are not correct.
Action
None.
Cannot establish a connection using the Excel Add-in
Symptom
Unable to establish a connection to the SSMC server from the Excel Add-in.
Cause
After you connect to the SSMC server from the Excel Add-in, if you change user, password, or
SSMC server to reconnect, you cannot establish a connection and must restart the Excel Add-in.
Action
Restart the Excel Add-in.
Uninstalling the 3PAR Excel add-in
1.
In Windows, navigate to Programs and Features.
2.
Select HP 3PAR SSMC System Reporter Excel Add-in from the list of installed programs, and then click Uninstall.
Using the 3PAR Excel Add-in
1.
Launch Microsoft Excel.
2.
Select the ADD-INS tab, and then click HP 3PAR Excel Add-in, or select the System
Reporter tab.
3.
Enter the SSMC Server name and port, and then enter the username and password (3PAR
StoreServ Storage System credentials).
4.
Click Connect to SSMC.
TIP:
When you generate performance data, scroll to the top left of the Excel spreadsheet to view the CSV data.
The 3PAR Excel add-in uses the following date formats to plot reports:
•
HIRES—mm/dd/yyyy hh:mm
•
HOURLY—mm/dd/yyyy hh:mm
•
DAILY—mm/dd/yyyy
18 Installing the HPE 3PAR Excel add-in
5 Administrator Console
You can use the Administrator Console to change the administrator account password and specify the 3PAR StoreServ Storage System arrays to be managed using SSMC. Use a single set of login credentials (user name and password) for each instance of SSMC and its associated storage array.
Logging in to the Administrator Console for the first time
The first time you log in to SSMC, a message appears indicating you must log in to the 3PAR
StoreServ Administrator Console and connect 3PAR StoreServ Storage Systems to this instance of SSMC before you can continue.
1.
Click Administrator Console in the dialog box that appears.
TIP:
For subsequent logins to the Administrator Console, select the Administrator Console check box on the SSMC login screen, and then enter the administrator user name and password.
2.
Enter the SSMC administrator user name and password.
Logging in to the Administrator Console for the first time 19
3.
Click Login.
•
The Administrator Console displays in a new browser window.
•
The first time you attempt to display the Administrator Console, your browser might issue a warning that pop up windows from the host (SSMC server) are not allowed. In most cases, you can click the warning icon to enable pop-up windows.
4.
Add 3PAR StoreServ Storage System following the instructions in
“Adding systems to manage” (page 20)
.
5.
To log out of the Administrator Console and close the window, click the Session icon in the main menu, and then click Logout and close.
6.
When the Logout confirmation dialog box appears, click Yes or click the X in the upper right corner of the confirmation window to return to the login screen.
Accessing the Administrator Console while logged in to SSMC
1.
Click the Session icon in the main menu.
2.
Click Administrator Console.
The Administrator Console login dialog box is displayed in a new browser window.
3.
To log out and close the window, click Logout and close.
4.
When the Logout confirmation appears, click Yes or click the X in the upper-right corner of the window to return to the login screen.
Changing the SSMC administrator account password
1.
Log in to the Administrator Console.
2.
Click the Session icon in the main menu.
3.
Click Change credential.
4.
Enter the current password for the displayed name.
5.
Enter the new password.
6.
Enter the confirm password.
7.
Click Change.
If you forget the Administrator credentials, clear the password by executing the script
ClearAdminCredential.bat
located in the SSMC\ssmcbase folder. Run the script from an administrator command prompt window.
Adding systems to manage
1.
Select Actions, and then click Add.
2.
In the Add Storage Systems dialog box, enter the DNS names or IP addresses of the storage systems to add, separated by commas or spaces. (Or you can press Enter key on the keyboard after each system name or IP address.)
•
If you want to add multiple storage systems at the same time, they must have the same credentials.
•
You can add up to 32 3PAR StoreServ Storage System for each SSMC server.
3.
Enter the credentials for the storage systems.
4.
To connect to the storage systems immediately, select the Connect to the systems check box.
If you do not select this check box, you can connect after you add a system by selecting the storage system, and then selecting Actions—>Connect.
5.
Click Add.
20 Administrator Console
6.
If the value in State Description indicates that certificate acceptance is required, select that storage system, and then select Actions—>Accept certificate (see
After making the connection to the storage system, the Connection State column in the detail panel displays a green icon and the text Connected.
7.
To add a storage array that uses different login credentials, repeat steps 1 through 6.
8.
When you have finished adding storage systems, click Close to return to the SSMC login screen.
To manage storage systems that have the same credentials, clear the Administrator Console check box on the SSMC login screen, and then enter the credentials for accessing the storage systems.
Connecting to managed systems
1.
Select the storage system to which you want to connect.
2.
Select Actions—>Connect.
3.
In the Connect dialog, click Connect.
After the connection is made to the storage system, the Connection State column displays the text Connected and the State Description column displays the text Connection established.
Disconnecting managed systems
Disconnecting a managed system terminates its connection to the network. It does not remove the system from the list of systems managed through SSMC. Disconnecting a system allows you to re-establish a connection later without having to add the system again. For information on removing a managed system, see
“Removing managed systems” (page 21) .
To disconnect a managed system:
1.
Select the system you want to disconnect.
2.
Select Actions, and then click Disconnect.
3.
Click Disconnect in the Disconnect dialog.
4.
Click Yes, disconnect in the Disconnect confirmation dialog box.
After disconnecting the system, the Connection State column displays the text Not Connected and the State Description column displays the text User disconnected.
Removing managed systems
Removing a managed system disconnects and then removes it from the list of systems managed through SSMC. To manage that storage system again, you must add it as described in
“Adding systems to manage” (page 20) .
To remove a managed system:
1.
Select the storage system you want to remove.
2.
Select Actions, and then click Remove.
3.
Click Remove in the Remove dialog.
4.
Click Yes, remove in the Remove confirmation dialog.
After removing the storage system, it no longer appears in the list of managed systems.
Working with CA certificates
SSMC uses two types of CA certificates. One is a CA-signed browser certificate and the other is a CA-signed array certificate between SSMC server and the 3PAR array. This section provides two methods for managing CA certificates, one for use with Java keytool, and one for use with other methods, such as openssl.
Connecting to managed systems 21
IMPORTANT:
Each array has its own certificate, and must be managed separately. However, if your certificates have a common CA authority chain, you can import the authority chain into
SSMC one time for all arrays. For more information about certificate authority chains, see the
Oracle website for keytool or the openssl website.
Prerequisites
Before you edit the text files associated with the following procedures, make sure you have reviewed the following best practices and documentation:
•
Review Keytool – Key and certificate management tool
•
Review Jetty how to for secure passwords. Passwords can be in plain text or they can be obfuscated using a Java class similar to the following (the paths will change depending on the environment):
C:\Program Files\Hewlett-Packard\SSMC\jre\bin\java.exe" -cp "C:\Program
Files\Hewlett-Packard\SSMC\jetty\lib\jetty-util-9.2.1.v20140609.jar" org.eclipse.jetty.util.security.Password
<password>
•
When editing system files, use a text editor such as Notepad or VI. Do not use document editors such as Wordpad or MS Word. The latter can append program-specific information to the file, which can make the file unreadable for its original purpose.
Managing CA-signed browser certificates using Java keytool
By default, SSMC uses a self-signed certificate, which causes security warnings in the browser.
Replacing the SSMC self-signed certificate with a CA-signed certificate eliminates the browser warnings.
The following procedure uses Java keytool to manage public and private keys. keytool is located in C:\Program Files\Hewlett-Packard\SSMC\jre\bin. Add this directory to the path or prepend the following keytool commands with the path.
For information on using keytool see:
http://docs.oracle.com/javase/7/docs/technotes/tools/windows/keytool.html
1.
Navigate to C:\Program Files\Hewlett-Packard\SSMC\ssmcbase\etc\ and rename keystore.
to keystore.original.
2.
Use keytool to manage a new public/private key pair in a new keystore file: keytool -genkeypair -keystore keystore. -alias jetty -keyalg RSA
3.
Generate a certificate signing request (CSR): keytool -certreq -keystore keystore. -alias jetty -file certificate.request.txt
4.
Send the CSR to your Certificate Authority and save the resulting signed certificate to the folder in which the keystore resides.
5.
Add the chain of certificates to the keystore, starting with the root CA certificate, any intermediate CA certificates, and finally the signed certificate returned by the CA: keytool -import -alias root -keystore keystore -trustcacerts -file
CA.cert.txt
keytool -import -alias jetty -keystore keystore -trustcacerts -file certificate.response.cert.txt
22 Administrator Console
6.
Update C:\Program
Files\Hewlett-Packard\SSMC\ssmcbase\etc\jetty-ssl.xml
with the passwords used by the new keystore:
•
If you changed the default password to the keystore as a whole, modify the
KeyStorePassword entry.
•
If you changed the password to the private key inside the keystore, change the
KeyManagerPassword.
•
You can find the jetty-util-<version>.jar file in C:\Program
Files\Hewlett-Packard\SSMC\jetty\lib
.
provides an example of the jetty-ssl.xml file configuration with password instructions
See Jetty HowTo for more details.
Figure 3 jetty-ssl.xml file example
7.
Restart the 3PAR StoreServ Management Console Server service.
8.
Import the root certificate of the Certificate Authority into the Trusted Root Certificate Store in the browser and browse to SSMC.
The previous instructions are for SSMC installed on Windows but apply in general to Linux as well.
IMPORTANT:
Repeat this process each time you update or install SSMC.
Managing CA-signed browser certificates using a non-keytool method
If your environment uses methods other than keytool, such as openssl, use the following procedure:
1.
Generate a private key and public certificate using tools and options appropriate for your security environment. For example:
a.
openssl gensra –out private.key 2048
b.
openssl req –new –sha256 –key private.key –out csr.txt
c.
Send csr.txt to the CA to have it signed.
The expected result is a file containing the public certificate containing the phrase
-----BEGIN CERTIFICATE-----
.
The file contains:
•
A private key in a file named something like private.key.
•
A public certificate (built using the private key) in a file named something like public.cer
.
2.
Import the private.key and public.cer files into the keystore as follows:
Working with CA certificates 23
a.
Delete the existing SSMC keystore (not used).
b.
At the prompt, enter each of the following commands: openssl pkcs12 –inkey private.key –in public.cer –export –out jetty.pkcs12
keytool –list –keystore jetty.pkcs12 –storetype PKCS12
Look for an entry with an alias (possibly “1”).
c.
Enter the following command. Use the alias created in the previous step: keytool -importkeystore -srckeystore jetty.pkcs12 -srcstoretype
PKCS12 -destkeystore keystore -destalias jetty -srcalias 1
Managing CA-signed array certificates
The first time you attempt to connect to a storage system that has a CA-signed certificate, install the CA certificates (root CA and intermediate CA) on the SSMC server. This is also required if you have changed to a CA-signed certificate since the last login. Then, reconnect to the storage system. The system requires that you accept the certificate before you can connect.
Installing certificates
1.
Copy the CA certificates (root CA and intermediate CA or CA authority chain) to the following directory on the SSMC server:
Windows
C:\Program
Files\Hewlett-Packard\SSMC\ssmcbase\data\StoreServMC\security
Linux
/opt/hp/ssmc/ssmcbase/data/StoreServMC/security
2.
Select the storage system that requires CA certificate installation.
3.
Select Actions, and then click Connect.
4.
Select Actions, and then click Accept certificate.
For more information on accepting certificates, see
Accepting certificates
The first time you attempt to connect to a storage system that has a CA signed certificate (or, if the certificate has been changed to CA signed since the last login), the system requires that you accept the certificate.
IMPORTANT:
Only users with the Super, Browse, or Edit role can accept a certificate.
1.
Select the storage system that requires certificate acceptance.
2.
Select Actions—>Accept certificate.
3.
(Optional) To view the following certificate details, expand Certificate details for <system>.
•
System on which the certificate is valid
•
Common Name of the system the certificate is issued to
•
Name of the Organization to which the certificate is issued
•
Serial number of the certificate
•
Common Name of the storage system issuing the certificate
•
Name of the organization issuing the certificate
•
Certificate fingerprint
24 Administrator Console
•
Signature algorithm
•
Version
•
Issue date
•
Expiration date
4.
Click Accept and cache.
NOTE:
If the certificate is expired, you must renew the certificate to connect to the storage system.
Logging out of the Administrator Console
1.
Click the Session icon in the main menu, and then click Logout and close.
2.
In the Logout confirmation dialog, click Yes, or click the X in the upper-right corner of the window to return to the login screen.
Logging out of the Administrator Console 25
6 Uninstalling SSMC
IMPORTANT:
SSMC does not support remote uninstall, or any uninstall methods other than those methods described in this chapter.
Uninstalling in a Windows 7 or Windows Server 2008 environment
1.
Select Start, and then click Control Panel. If you are viewing by small Icons, click Programs
and Features. If your view is by category, click Uninstall a Program under the Programs
group.
2.
Right-click HPE 3PAR StoreServ Management Console Server, then select
Uninstall/Change.
•
To keep existing data when uninstalling SSMC, select Do not remove the data.
•
To delete all stored data and uninstall SSMC, select Remove all the data.
Uninstalling in a Windows 8, Windows 10, or Windows Server 2012 environment
1.
To display the Start Menu, hover the cursor over the bottom left of the screen, and then right-click Start.
2.
Click Programs and Features.
3.
Right-click HP 3PAR StoreServ Management Console Server, then select
Uninstall/Change.
Manually uninstalling in a Windows environment
If you are unable to uninstall the product using the standard procedure, you can uninstall it using the following commands at an administrator command prompt (assumes that the product was installed using the defaults). Use double quotes for paths with spaces in them: sc stop ssmc sc delete ssmc del /S /Q /F "C:\Program Files\Hewlett-Packard\SSMC" rmdir /S /Q "C:\Program Files\Hewlett-Packard\SSMC" del /S /Q /F C:\ProgramData\Hewlett-Packard\SSMC rmdir /S /Q C:\ProgramData\Hewlett-Packard\SSMC net user hp3parssmcuser /delete
Remove the SSMC entry from the Zero G Registry. The Zero G Registry can be found at
C:\Program Files\Zero G Registry\.com.zerog.registry.xml
. If SSMC is the only
InstallAnywhere application installed, you can delete the entire “Zero G Registry” folder.
TIP:
If the uninstall entry still exists in the Control Panel Programs and Features applet, you can remove the entry by trying to uninstall the product using the applet. This action produces an error similar to the following:
An error occurred while trying to uninstall HP 3PAR StoreServ Management
Console Server. It may have already been uninstalled.
Would you like to remove HP 3PAR StoreServ Management Console Server from the Programs and Features list?
Click Yes to remove the entry.
26 Uninstalling SSMC
Uninstalling in a Red Hat Enterprise Linux environment
1.
Log in as a super user.
2.
Run the following script: /opt/hp/ssmc/uninstall.sh
Uninstalling manually in a Red Hat Enterprise Linux environment
If you are unable to uninstall the product using the /opt/hp/ssmc/uninstall.sh script, execute the following commands manually to remove the product: service ssmc stop rm -f /etc/rc.d/rc2.d/S20ssmc rm -f /etc/rc.d/rc1.d/K20ssmc rm -f /etc/rc.d/rc0.d/K20ssmc rm -f /etc/rc.d/rc3.d/S20ssmc rm -f /etc/rc.d/rc5.d/S20ssmc rm -f /etc/rc.d/init.d/ssmc rm -f /etc/rc.d/rc6.d/K20ssmc rm -f /etc/rc.d/rc4.d/S20ssmc rm -fr /var/opt/hp/ssmc rm -fr /opt/hp/ssmc userdel hp3parssmcuser rm -fr /home/hp3parssmcuser rm -fr /var/mail/hp3parssmcuser
Uninstalling in a Red Hat Enterprise Linux environment 27
7 Troubleshooting
This chapter provides troubleshooting information for installation and configuration issues and describes the log files.
When you are logged in to SSMC, the Activity pane displays activity for the current session. A green icon preceding an activity indicates that the activity completed successfully. A yellow or red icon preceding an activity indicates an error.
Windows installation issues
The following sections describe error messages you might encounter when attempting to install the SSMC server.
Insufficient Privileges
Symptom
Error message
Cause
You must have administrator privileges before you can install the product.
Action
Make sure that a user with the required administrator privileges installs the product.
Detected Uninstaller Running
Symptom
Error message
Cause
The installer has detected that the uninstaller is running.
Action
Finish the uninstall process before installing the product. Rerun the installer when you have completed the uninstall process.
Detected Multiple Instances of Installer
Symptom
Error message
Cause
The installer detected that the 3PAR StoreServ Management Console Server you are trying to install is already installed on the machine.
Action
Cancel additional instances of the installer.
If there are no additional instances running, you might need to delete the lock files. For example:
C:\Users\<logonUser>\AppData\Local\Temp\
<ad540182-1f13-11b2-8c51-9c2bf64fc32>-install
C:\Users\<logonUser>\AppData\Local\Temp\
<ad540182-1f13-11b2-8c51-9c2bf64fc32>-uninstall
28 Troubleshooting
Detected 3PAR StoreServ Management Console Server
Symptom
Error message
Cause
The installer detected that a version of the 3PAR StoreServ Management Console Server is already installed on the machine.
Action
Click OK to remove the installed product before installing, or click Cancel to terminate the current installation.
Detected 3PAR StoreServ Management Console Server service
Symptom
Error message
Cause
The 3PAR StoreServ Management Console Server service still exists.
Action
Make sure the previous version of 3PAR StoreServ Management Console Server has been uninstalled and the service has been removed. Then try a reboot and rerun the installer.
If you still receive this error after rebooting, enter the following command from a Command Prompt window to delete the service from the Windows registry: sc delete ssmc
Invalid Secure Port Value
Symptom
Error message
Cause
The secure port number is out of range or is a non-numeric value.
Action
Enter a value between 1024 and 65002.
Port Is Already in Use
Symptom
Error message
Cause
The port entered for the secure port is not available.
Action
Enter an available port number between 1024 and 65002.
Windows installation issues 29
Password contains unacceptable characters
Symptom
Error message
Cause
Provided password contains unacceptable characters.
Action
Provide a password that does not contain the following characters: spaces, percent (%), dollar
($), double quote ("), or caret (^).
Unable to create hp3parssmcuser
Symptom
Error message
Cause
There was an error trying to add the user hp3parssmcuser.
Action
Depends on the error. See your administrator for more information.
Not running 64-bit OS
Symptom
Error message
Cause
The software detected a non 64–bit operating system.
Action
Occurs only when attempting to install on a 32–bit machine. Install on a supported 64–bit operating system.
Recommended Operating System Not Met
Symptom
Error message
Cause
The software detected a nonsupported operating system.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system.
Recommended Minimum Processors Requirement Not Met
Symptom
Error message
30 Troubleshooting
Cause
Detected fewer than the minimum number of processors required for installation.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system with a minimum of two logical processors.
Recommended Operating System Not Met
Symptom
Error message
Cause
The software detected a nonsupported operating system.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system.
Recommended Minimum Free Disk Space Requirement Not Met
Symptom
Error message
Cause
The amount of free space detected was less than the recommended amount.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system with a minimum of 2 GB of free space.
Service Not in Running State
Symptom
Error message
Cause
The 3PAR StoreServ Management Console Server failed to start.
Action
Try starting the service manually from a Command Prompt window using the following command: sc start ssmc
Detected Installer Running
Symptom
Error message
Cause
When trying to uninstall the product, the uninstaller detected that the installer is running.
Windows installation issues 31
Action
Finish or abort the installation, then rerun the uninstaller.
Linux installation issues
The following sections describe error messages you might encounter when attempting to install the SSMC server.
rmdir: failed to remove ‘/opt/hp’: Not a directory
Symptom
Error message
Cause
Attempt to remove SSMC from symbolic link.
Action
You can continue to remove SSMC (not recommended) or install SSMC on a supported location.
Port xxxxx is not valid
Symptom
Error message
Cause
You must have a valid port number to install the product.
Action
Set the secure port number to a value between 1024 and 65002.
Detected Installer Running
Symptom
Error message
Cause
When trying to uninstall the product, the uninstaller detected that the installer is running.
Action
Finish or abort the installation, then rerun the uninstaller.
Port xxxxx is not available
Symptom
Error message
Cause
The port you selected is not available for the secure port.
Action
Set the secure port number to an available port with a value between 1024 and 65002.
32 Troubleshooting
Detected a non 64-bit operating system
Symptom
Error message
Cause
A non 64–bit operating system was detected.
Action
Occurs only when attempting to install on a 32–bit machine. Install on a supported 64–bit operating system.
Your current operating system is xxxxx which is NOT supported
Symptom
Error message
Cause
A nonsupported operating system was detected.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system.
Did not meet the minimum requirement of two processors
Symptom
Error message
Cause
Detected fewer than the minimum number of processors required for installation.
Action
You can attempt to continue with the installation (not recommended) or install on a supported operating system with a minimum of two logical processors.
Minimum RAM requirement of 4194304 KB is NOT met
Symptom
Error message
Cause
Less than the minimum required RAM was detected.
Action
You can attempt to continue with the installation (not recommended) or install on a system with at least 4 GB of RAM.
Minimum free disk space requirement of 2097152 KB is NOT met
Symptom
Error message
Linux installation issues 33
Cause
The amount of free space detected was less than the recommended amount.
Action
You can attempt to continue with the installation (not recommended) or install on a system with a minimum of 2 GB of free disk space.
Unable to connect to secure port xxxxx
Symptom
Error message
Cause
A connection could not be made to the secure port.
Action
Check log files for troubleshooting information.
Configuration issues
No data available in table
Symptom
File Persona – Node Pairs error message.
Cause
No nodes appear for selection.
Action
To make sure that the system has a File Persona license and nodes that support File Persona, run the 3PAR CLI commands showlicense, showport, and showfs.
If the system has a File Persona license and supporting nodes, check the system status to see if the system is in a degraded state that could affect the nodes.
System <name> does not have enough available ports.
Symptom
Federation error message. Cannot add the system to the Federation
Cause
There are not enough available ports to complete this action.
Action
Take the desired ports offline to make the ports available for federation.
Log files
SSMC has four logging levels, in increasing levels of severity.
INFO Designates informational messages that show the progress of a request at a high level.
WARN Designates potentially harmful situations, or errors that the server was able to handle.
ERROR Designates errors that should not occur per the design of the system, but would allow the server to continue operating.
34 Troubleshooting
FATAL Designates severe errors that would prevent the server from starting successfully, or would cause the server to crash if already running.
A list of log files and their default locations follows.
Log file name
audit.log
Directory location Contents
Windows logical location:
C:\Program
Files\Hewlett-Packard\SSMC\ ssmcbase\data\logs
Windows physical location:
C:\ProgramData\Hewlett-Packard\
SSMC\data\logs
Linux logical location:
/opt/hp/ssmc/ssmcbase/data/logs
Linux physical location:
/var/opt/hp/ssmc/data/logs
Helps the Security Administrator monitor and enforce security policy. Retention/rollover policy: 10 files of 1 Mb each.
audit.log
contains the following columns:
• System Name — Name of 3PAR
StoreServ Storage System array if available; the IP address if not.
• Action — One of the following actions:
CREATE, DELETE, UPDATE, LOGIN,
READ, STARTUP, SHUTDOWN, ARRAY
ACTION, or UNKNOWN.
• Result — One of the following results:
SUCCESS, FAILURE,
SOME_FAILURES, CANCELLED,
KILLED, INFO, OPERATION,
FORBIDDEN, UNAUTHORIZED, TASK
CREATED, or UNKNOWN
• Severity — One of the following classifications: INFO, WARNING,
CRITICAL, or UNKNOWN.
fatal.log
Errors that would prevent the server from starting correctly and errors that cause an unexpected shutdown of the server.
Retention/rollover policy: Two files of 1 Mb each.
HP_3PAR_StoreServ_
Management_Console_
Server_Install_
MM_DD_YYYY_ hh_mm_ss.log
C:\Program Files\
Hewlett-Packard\SSMC\installLogs
Summary of installation operations.
MM is month
DD is day
YYYY is year hh is hour mm is minute ss is second hpssmcInstall.log
rest_history.log
ssmc.log
/var/log
Linux cumulative install and uninstall logs.
Windows logical location:
C:\Program
Files\Hewlett-Packard\SSMC\ ssmcbase\data\logs
Windows physical location:
C:\ProgramData\Hewlett-Packard\
SSMC\data\logs
Linux logical location:
/opt/hp/ssmc/ssmcbase/data/logs
Linux physical location:
/var/opt/hp/ssmc/data/logs
Audit entries for GET, POST, PUT, and
DELETE requests. Intended for internal, development troubleshooting.
Helps the Application Administrator gauge the health of the product and troubleshoot customer issues along with field support.
Retention/rollover policy: Two files of 100
Mb each.
Log files 35
Log file name
tclapi.audit
Directory location
Windows logical location:
C:\Program
Files\Hewlett-Packard\SSMC\ ssmcbase\data\InFormMC\log
Windows physical location:
C:\ProgramData\
Hewlett-Packard\SSMC\ data\InFormMC\log
Linux logical location:
/opt/hp/SSMC/ssmcbase/data/
InFormMC/log
Linux physical location:
/var/opt/hp/SSMC/data/InForm/ log
Contents
Audit entries for commands sent to each connected 3PAR StoreServ Storage System array.
HP_3PAR_StoreServ_
Management_Console_
Server_Uninstall_
MM_DD_YYYY_ hh_mm_ss.log
wrapper.log
C:\Program
Files\Hewlett-Packard\SSMC\ installLogs
Actions performed during the uninstall process.
MM is month
DD is day
YYYY is year hh is hour mm is minute ss is second
Windows logical location:
C:\Program
Files\Hewlett-Packard\SSMC\ ssmcbase\data\logs
Windows physical location:
C:\ProgramData\Hewlett-Packard\
SSMC\data\logs
Linux logical location:
/opt/hp/ssmc/ssmcbase/data/logs
Linux physical location:
/var/opt/hp/ssmc/data/logs
This file contains all the logging information from the YAJSW (Yet Another Java Service
Wrapper), and all the console output from the SSMC product. This file might not mirror all the content of ssmc.log. If SSMC output goes to the log file only, then the wrapper.log
does not contain the data.
Wrapper information includes the YAJSW version, OS type, JVM version, working directory, service start info, the PID of the started application, and so on.
The console output of the application contains the PID instant of "wrapper" in the output line in the second field.
36 Troubleshooting
8 Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
www.hpe.com/assistance
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
www.hpe.com/support/hpesc
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method.
•
To download product updates, go to either of the following:
◦
Hewlett Packard Enterprise Support Center Get connected with updates page:
www.hpe.com/support/e-updates
◦
Software Depot website:
www.hpe.com/support/softwaredepot
•
To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access
to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport account set up with relevant entitlements.
Websites
Website
Hewlett Packard Enterprise Information Library
Hewlett Packard Enterprise Support Center
Link www.hpe.com/info/enterprise/docs www.hpe.com/support/hpesc
Accessing Hewlett Packard Enterprise Support 37
Website
Contact Hewlett Packard Enterprise Worldwide
Subscription Service/Support Alerts
Software Depot
Customer Self Repair
Insight Remote Support
Serviceguard Solutions for HP-UX nl
Single Point of Connectivity Knowledge (SPOCK)
Storage compatibility matrix
Storage white papers and analyst reports
Link www.hpe.com/assistance www.hpe.com/support/e-updates www.hpe.com/support/softwaredepot www.hpe.com/support/selfrepair www.hpe.com/info/insightremotesupport/docs www.hpe.com/info/hpux-serviceguard-docs www.hpe.com/storage/spock www.hpe.com/storage/whitepapers
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.
If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.
For more information and device support details, go to the following website:
www.hpe.com/info/insightremotesupport/docs
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation
Feedback ([email protected]). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
38 Support and other resources
Glossary
FIPS
FPG
LDAP
MC
QoS
RC
SLD
SSMC
AFC
AO
CLI
CPG
DAR
DIT
DN
DO
Adaptive Flash Cache
Adaptive Optimization
Command Line Interface
Common Provisioning Group
Data At Rest
Directory Information Tree
Distinguished Name
Dynamic Optimization
Federal Information Processing Standards
File Provisioning Group
Lightweight Directory Access Protocol
HPE 3PAR Management Console
Quality of Service
Remote Copy
Synchronous Long Distance
HPE 3PAR StoreServ Management Console
39
A Open source code
The following table lists open source code tools and license information. For the latest and most up to date listing, see thirdPartyManifest.pdf, located in the Licenses directory on the SSMC
DVD ISO image.
Tool name
Apache Commons
Bouncy Castle commons-beanutils commons-collections commons-lang3 commons-net commons-vfs2 commons-xml-apis
Dom4J
Dynamic Reports
ECMA262-5.js
ElasticSearch Server
excanvas.js
gentlyWEB
Globalize
Guava
html5.js
ICU4j
Jackson
Java Assistant
Java Hamcrest
Jaxen
Jcraft Jsch
Jetty
Jfreechart
JNA
Joda Time josql jquery
0.1.48
9.2.1
1.0.13
4.1.0
2.2
2.2.0
1.8.2
Version
3.3
1.52
1.9.0
3.2.1
3.1
3.3
2.0
1.4.01
1.6.1
4.0.0
Public Domain
1.7.4
None/r3
1.1
0.1.1
18.0
2.1pre
2.6.1
1.9.12
3.18.2–GA
1.3
1.1–beta6
License URL or location
Apache 2.0
MIT
Apache 2.0
Apache 2.0
Apache 2.0
Apache 2.0
Apache 2.0
Apache 2.0
BSD
LGPL v3
NA
Apache 2.0
Apache 2.0
Apache 2.0
MIT
Jquery Globalize License
Apache 2.0
GPLv2
MIT
ICU License
Apache 2.0
Apache 2.0
BSD
The Werken Company License
BSD 3–Clause
BSD
Apache 2.0
LGPL v2.1
Apache 2.0
Apache 2.0
Apache 2.0
MIT
40 Open source code
Tool name
jquery.ba-hashchange.js
jquery.browser.js
jquery.columnizer.js
jquery.cookie.js
jquery.dataTables.js
jquery.dataTables.rowReordering.js
jquery.dateFormat.js
jquery.flot.categories.js
jquery.flot.fillbetween.js
jquery.flot.js
jquery.flot.pie.js
jquery.flot.selection.js
jquery.flot.time.js
jquery.js
jquery.knob.js
jquery.mask.js
jquery.maskedinput-1.3.js
jquery.selectBox.js
jquery.sparkline.js
jquery.ThreeDots.js
jquery.timeago.js
jquery-ui.js
jquery-ui-sliderAccess.js
jquery-ui-timepicker-addon.js
None/1
None/0.8
0.8.0
None/0.7
None/0.7
None/0.7
1.8.3
Version
1.3
2.3
1.6.0
1.3.1
1.9.4
1.0.0
1.0 (June 15, 2011)
1.2.0
1.6.5
1.3
1.0.7
2.1
1.0.10
1.4.1
1.9.2
0.3
1.1.2
GPL v1.0
MIT
MIT
MIT
GPL v2.0
MIT
BSD-3
GPL v1.0
MIT
MIT
GPLv2
MIT
BSD-3
TR GPL
TR MIT
BSD-3
License URL or location
GPL v1.0
MIT
GPL v1.0
MIT
GPL v1.0
MIT
GPL v1.0
MIT
GPL v2.0
BSD-3
BSD-3
GPL v1.0
MIT
MIT
MIT
MIT
MIT
MIT
MIT
GPL v2.0
MIT
41
Tool name
shBrushPlain.js
shBrushXml.js
shCore.js
Trove4J
text.js
use.js
xregexp.js
42 Open source code jquery.validate.js
JSON
Json.NET 6.0 Release 8
json2.js
JSON-path
JSR305
Junit
Log4J
Lucerne
Makeself
MapDB
modernizr.js
OpenCSV
Reflections
require.js
RESTeasy
SLF4J
shBrushCss.js
shBrushJScript.js
Version
1.10.0
20080701
6.0, Rel 8 none/40597
0.8.0
2.0.3
4.12
1.2.17
4.6.1
2.1.5
1.0.6
2.6.2
2.3
Public Domain
2.1.4
3.0.9
1.6.6
None/3.0.83
None/3.0.83
3.0.83
None/3.0.83
None/3.0.83
3.0.3
2.0.4
0.3.0
1.5.1
GPL v1.0
MIT
GPL v1.0
MIT
GPL v1.0
MIT
MIT
LGPL v2.1
BSD-3
MIT
MIT
License URL or location
TR GPL
TR MIT
GPL v1.0
MIT
JSON License
Codeplex MIT
OpenSource MIT
NA
Apache 2.0
Apache 2.0
Eclipse Public License v1.0
Apache 2.0
Apache 2.0
GNU GPL v2.txt
Apache 2.0
MIT
Apache 2.0
NA
BSD-3
Apache 2.0
MIT
SLF4J
GPL v1.0
MIT
GPL v1.0
MIT
Tool name Version
Yet Another Java Service Wrapper (YAJSW)
11.11
YourKit (yjpagent.dll)
Zulu: Multi-platform Certified OpenJDK
1.8.0_45
License URL or location
LGPL v2.1
https://www.yourkit.com/purchase/ license.html
GPL v2
43
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