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BT Diverse 7410
User Guide
This new interactive user guide lets you navigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced.
Simply hover the cursor over the page number, website or email reference and click when the icon changes to the icon.
Think before you print!
This User Guide provides you with all the information you need to get the most from your phone.
Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages or refer to the quick set-up guide enclosed in the box if you haven’t already done so.
Need help?
If you have any problems setting up or using your BT Diverse
7410 please call the Helpline on 0800 218 2182* or email [email protected]. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.
Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.
IMPORTANT
Only use the power adaptor and telephone line cord supplied, or this product may not work.
Hearing aid?
Please note that the BT Diverse 7410 works by sending radio signals between the base and handset. These signals may interfere with some hearing aids, causing a humming noise.
Got everything?
•
BT Diverse 7410 handset
•
BT Diverse 7410 base
•
2 x NiMH AAA rechargeable batteries
(already fitted)
•
Power adaptor
(item code 048610)
•
Telephone line cord
•
Base plinth
(already attached)
2
* Calls to the Helpline made from within the UK mainland network are free.
Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
In this guide
Getting started
Getting to know your phone
Handset display / display icons
Using the phone
Switch to handsfree during a call
Redial a number from the redial list
Save a number from the redial list to the phonebook
Phonebook
Store a name and number in the phonebook 18
View an entry in the phonebook 18
Dial an entry in the phonebook
Edit a name and number in the phonebook 19
Copy an entry from the phonebook to another handset 19
Copy all phonebook entries to another handset
Delete an entry in the phonebook
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
3
Sounds
(for external or internal calls) 24
Handset ringer volume (including ringer off) 24
Settings
Display contrast / Handset name
Calls list
Copy a Calls list number to the phonebook 31
Calls list settings: Calls list type and
Delete an entry in the Calls list
BT Network services
Pre-stored BT Services numbers
BT 118 500 (Directory Enquires)
Show/Edit/Delete BT Services numbers
Text messaging (SMS)
Subscribe to the text messaging service
Cost of the fixed line service
Add or change Service Centre numbers
Switch new text message alert on or off
4
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Using additional handsets
Easy registration of a new additional
Registration of an additional handset when base PIN changed
General information
Replacing the handset batteries
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
5
Getting started
Location
Place your BT Diverse 7410 within 2 metres of the power socket and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical appliances to avoid interference.
Your BT Diverse 7410 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.
Setting up
1
. Plug the power cable into the socket marked on the underside of the base and plug the other end into the power wall socket and switch the power on. You can place the cable behind the retaining clip to prevent the plug being accidentally pulled from the socket.
2
. Batteries will come inserted in the battery compartment.
Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset.
WARNING
Do not place your BT Diverse 7410 in the bathroom or other humid areas.
Handset range
The BT Diverse 7410 has a range of
up to 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres.
Thick stone walls can severely affect the range.
Signal strength
The icon on your handset indicates when you are in range. If moving out of range of the base, the range indicator will flash. If you go out of range, any call you are on will be lost.
IMPORTANT
The base station must be plugged into the power socket at all times.
Do not connect the telephone line to the telephone wall socket until the handset is fully charged. Only use the power and telephone cables supplied with the product.
Battery low warning
If the icon flashes in the handset display you will need to recharge the handset before you can use it again.
You also hear a low battery warning beep once every 60 seconds.
During charging, the icon will scroll in the display as shown on
Rechargeable batteries already fitted
Remove this tab and charge batteries for 24 hours before use.
6
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
3
. Place the handset on the base to charge for at least 24 hours.
4
. When the batteries are fully charged, plug the end of the telephone line cord into the telephone wall socket.
Set date and time manually
Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call.
To set the date and time manually, follow the procedure below.
1
. Press the right soft key and press the right soft key
(
Menu
) and scroll to
(
OK
).
Settings
2
.
Date & Time
is highlighted. Press
OK
.
3
.
Time choose how you want the clock displayed, either
24
12
Format
Hour
is highlighted. Press
. Press
OK
.
OK
. Scroll
or
to
Hour
or
4
. Scroll to
Date Format
and press
OK
. Scroll to choose
DD/MM/YYYY or MM/DD/YYYY
. Press
OK
.
or
5
. Scroll to
Enter Time
and press
OK
. Enter the time using the keypad as either the 24 hour format or 12 hour format (previously selected) e.g. 17:30 or 05.30 for 5.30pm.
If 12 hour was chosen, press
or
to select
AM
or
PM
.
Press
OK
.
6
. Scroll to
Enter Date
and press
OK
. Enter the date, e.g.
09 04 2010 (displayed as
09/04/2010
Press
OK
.
) for 9th April 2010.
7
. Press
to return to the standby screen.
Your BT Diverse 7410 is ready for use.
Battery performance
In ideal conditions, a fully charged battery should give up to 12 hours talk time or 120 hours standby time on a single charge.
Note that new batteries do not reach full capacity until they have been in normal use for several days.
The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced. New rechargeable batteries are available from the BT Diverse 7410 Helpline on 0800 218 2182*.
After charging your handset for the first time, subsequent charging time is about 6–8 hours a day depending on usage. Batteries and handset may become warm during charging.
This is normal.
Using your BT Diverse 7410 on a
Broadband line?
If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter. Using this product on a Broadband line without an ADSL microfilter may cause problems with this product and your Broadband service.
Additional BT ADSL microfilters can be purchased from www.shop.bt.com
7
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Getting to know your phone
Handset buttons
BT
Press to open the BT Services
Up/Volume up/Redial
In standby, press to open and scroll through the
In talk mode, press to adjust the earpiece volume.
In menu mode, press to scroll up through the options.
Left soft key
In standby, press to access names in the phonebook.
Use to select options displayed on screen.
Press to clear digits and characters, go back to the previous menu level or keep pressing to return to the standby screen.
Talk / Handsfree
In standby mode, press to make
In talk mode, press to switch
handsfree on and off, pages 14-15.
Left
Press to return to the previous menu level.
Move cursor to the left.
1 Space
Use to enter a space when entering text.
*
handset ringer on or off.
When entering text, press to switch between upper and lower case letters.
13:00
Names
16/03
Menu
Right soft key
In standby, press to enter the menu.
Use to confirm options displayed on screen.
End call/Off or On
Press to end a call.
In standby, press and hold to
switch the handset off/on, page 13.
In menu mode, press to return to standby.
Headset socket (on side of handset)
Headset not included.
See page 15 for more information.
Right
Press to move to the next menu level.
Move cursor to the right.
Down/Volume down/Calls
In standby, press to open and
scroll through the Calls list, page 30.
In talk mode, press to adjust the earpiece volume.
In menu mode, press to scroll down through the options.
#/Lock
Press and hold to lock/unlock the
0
When storing an entry in the phonebook, press and hold to enter
Used to enter punctuation marks
Intercom
Use to make internal calls
(where more than one handset is registered).
Microphone
Recall
For use with switchboard/
PBX and BT Calling Features.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
8
Handset display
Time
Handset name/number
13:00 16/03
Handset 1
Date
Press the left soft key to enter the Phonebook.
Names
Menu
Press the right soft key to enter the Menu.
Indicates you can scroll up or down for further menu choices. On some screens the options are left and right.
Display icons
On – displayed in standby mode to
indicate handset is in range of the base.
Flashing – to warn you are moving out of range.
Off – out of range or cannot connect to the base selected.
On – new text message received.*
Flashing – mailbox is full.
Off – any messages have been read.
On – during a call.
Flashing – incoming call.
On – missed call in the Calls list.*
To remove the icon you need to view
missed calls. See Caller Display, page 30.
On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.
Handset ringer is switched off.
The keypad is locked.
Battery fully charged.
Battery is ¾ charged.
Battery is ½ charged.
Battery is ¼ charged.
Empty. Icon will flash.
Please note: battery scrolls between empty and fully charged when charging.
On – handsfree speaker on.
9
* For this feature to work you must subscribe to your network provider’s Caller Display service.
A fee may be payable.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Base
Find
Press and release to ring all registered handsets, helpful for finding a missing handset,
Also used during the
registration process, page 40.
Power/In use light
Green light flashes when the phone rings, during a call and during handset registration.
10
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Navigating the menus
Your BT Diverse 7410 has an easy to use menu system.
Each menu has a list of options, which you can see on the menu map on the following page.
When the handset is switched on and in standby:
1
. Press the right soft key
(
Menu
) to open the main menu.
2
. Then use the or buttons to scroll through the available menu options.
3
. Press the right soft key
(
OK
) to select a menu option or the left soft key to return to the previous screen.
(
Back
)
4
. Use the key
(
OK
or
buttons to scroll through the sub menu options, then press the right soft
) to select or the left soft key
(
Back
) to return to the previous screen.
To exit a menu and return to standby, press .
Left and Right soft keys
Press to select the option displayed on the screen.
Left soft key Right soft key
Names
Menu
11
Navigation buttons
Up and Down buttons
Left and Right buttons
If no buttons are pressed for 30 seconds, the handset returns to standby automatically.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Menu map
Text
Write Message
Inbox
Outbox
Draftbox
Template
Settings
Sound
Ringer
Tones
Settings
Date & Time
Alarm
Display
HS (Handset) Settings
BS (Base) Settings
The following menus can be accessed by pressing the relevant button:
BT menu
Helpdesk
BT 118500
Divert on
Divert off
Check divert
Call wait on
Call wait off
Chk call wait
Empty
Empty
Calls list empty
Settings
Names or
Calls list displayed, press
Options
Redial list displayed, press
Options
Press
Options
Call Number
Details Details
Edit Entry
Delete Entry Delete Entry
View Entry
Delete All Delete All
Copy Entry
2
Call Number Call Number
Copy All
2
Store Number
1
Store Number
1
Delete Entry
Settings
Delete All
Capacity
Edit Call Group
Speed Dial
1 Only available if entry not already stored in the phonebook.
2 Only available if more than one handset is registered to the base.
List Empty
Phonebook is empty
New Entry
Capacity
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
12
Using the phone
Switch handset on or off
To switch off
1
. Press and hold for about 5 seconds.
2
.
Switch off handset?
is displayed, press
Yes
to confirm.
To switch on
1
. Press and hold until the screen appears.
Making and receiving calls
Make an external call
1
. Press .
2
. When you hear the dial tone, dial the number.
When you make a call, the light on the base flashes.
Call timer
Your handset will automatically time the duration of all external calls.
The handset display shows the call duration both during and for a few seconds after your call.
Out of range warning
When the handset goes out of range of the base, the flashes. If you are on a call, the line will hang up. Move back within range. The handset will automatically re-connect to the base.
Preparatory dialling
1
. Dial the number first. If you make a mistake press the left soft key
Clear
to delete the last digit.
2
. Press
to dial.
End a call
1
. Press .
Receive a call
When you receive a call, the phone rings. The display shows the caller’s number and if it matches an entry in the phonebook it shows the name also. If you do not have a Caller Display service, the screen shows
External call
.
1
. Press .
Earpiece / handsfree volume
During a call you can adjust the volume of the earpiece or loudspeaker. There are 5 levels.
1
. Press
or
to increase or decrease the volume.
Auto answer
As long as you have auto answer set to ON you can answer a call by lifting the handset off the base. If you have switched auto answer off, you will need to press as well. Auto answer
ON is the default setting. See page 25.
For more information on Caller Display,
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
13
Call Waiting
Providing you have subscribed to your network’s Call Waiting service and it is switched on, your BT Diverse 7410 will alert you to a second incoming call while you are already engaged on an external call.
1
. You will hear the call waiting tone, then the display will show
Call Waiting
and the telephone number of the caller, or the stored name and number if it matches an entry in your phonebook.
2
. Press on hold.
to answer the new call and your first caller is put
3
. Press
to toggle between the two callers.
4
. Press
to hang up the current call.
Secrecy
During a call, you can talk to someone nearby without your caller hearing.
1
. Press left soft key
Secrecy
(
Secrecy
). The display shows
On
and your caller cannot hear you.
2
. Press left soft key again
(
Off
) to return to your caller.
Handsfree
Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.
Make a handsfree call
1
. Dial the number then press twice. is displayed.
You hear your call over the handset loudspeaker. Press switch the call between the earpiece and the loudspeaker.
to
2
. Press
to end the call.
To switch your Call Waiting service on
During a handsfree call, press or to change the volume.
14
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Answer a call handsfree
When the phone rings:
1
. Press and hold for at least 2 seconds. The call is answered in handset loudspeaker mode.
Switch to handsfree during a call
1
. During a call: press
to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece, press again.
Headset
A suitable headset is available to purchase from the BT Helpline
0800 218 2182*, just press the button followed by the button to call them. The headset port should also be compatible with any other Headset/Microphone combination terminated with a 2.5mm plug with three metal contact bands
(poles).
The headset socket is located on the side of the handset, peel back the rubber bung and plug the headset into the socket.
You can then make and receive calls as normal.
Redial
Up to the last 10 telephone numbers called are saved in the redial list. You can then select any of the numbers to redial, delete or copy to the directory.
Redial the last number called
1
. Press
the last number you called is displayed.
2
. Press
to dial.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
15
Redial a number from the redial list
1
. Press
2
. Press
3
. Press
, the last number you called is displayed.
or
to scroll to the number you want.
to dial.
Save a number from the redial list to the phonebook
1
. Press
then scroll or
to the number you want.
2
. Press
Options
and scroll
to Store Number
.
3
. Press
OK
. Use the keypad to enter a name.
4
. Scroll
to Number
. The number is displayed. Press
OK
.
5
.
Group
is displayed. If required, scroll a group. Press
OK
. Display shows
Saved
.
or
to select
6
. Press
Back
to return to the standby screen.
Delete a redial number
1
. Press . The last number dialled is displayed.
2
. Scroll
or
to the number you want.
3
. Press
Options
and scroll to
Delete Entry
Delete?
is displayed. Press
Yes
to confirm or
and press
OK
.
No
to cancel.
4
. Press
Back
to return to the standby screen.
Delete all redial numbers
1
. Press . The last number dialled is displayed.
2
. Press
Options
and scroll
to Delete All
and press
OK
.
3
.
Delete All?
is displayed. Press
Yes
to confirm or
No
to cancel.
4
. Display shows
List Empty
and returns to the standby screen.
To view the details of the number, press
Details
is displayed, press
Options
.
OK
.
Press
Clear
to delete any unwanted digits and then enter new ones using the keypad.
If the phonebook is full, the display shows
Memory Full
and the number will not be saved. You will need to delete a number in the phonebook
Call Groups available: General,
Family, Business, Friends, Utilities,
VIP, Others and No Group.
16
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Keypad lock
You can lock the keypad so that it cannot be used accidentally while carrying it around.
To lock the keypad:
1
. Press and hold . The handset beeps and
Keypad Locked is displayed for 2 seconds before returning to the standby screen. The screen will show the icon.
To unlock the keypad:
1
. Press and hold . The handset beeps and
Keypad Unlocked is displayed for 2 seconds before returning to the standby screen. The will disappear.
Find handset (Paging)
You can ring a handset to help locate it.
1
. Press and release
on the base. All handsets registered to the base will ring for up to 60 seconds.
2
. Press
on the base again to stop the ringing or press a button on any handset.
WARNING
If the keypad is locked you will still be able to dial the emergency numbers 999 and 112.
When the keypad is locked you can still answer incoming calls and operate the handset as normal. When the call is ended, the keypad lock comes on again.
Paging cannot be answered by a handset as a normal call.
The handset will ring even if the handset ringer has been turned off.
17
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Phonebook
You can store up to 200 names and numbers in the phonebook.
Names can be up to 15 characters long and numbers up to 24 digits.
Store a name and number in the phonebook
1
. From standby, press the left soft key
The phonebook menu is displayed.
(
Names
).
2
.
New Entry
is highlighted. Press
OK
.
Or, if entries are already stored you will need to press to highlight
New Entry
and then press
OK
.
3
. Enter the name (See the notes opposite for help). Press
OK
.
4
.
Number
is displayed. Enter the number. Press
OK
.
5
.
Group
is displayed and the group ringtone melody is played
(you cannot change the ringtone at this stage, to do so later,
see page 21). If you wish to add the entry to a call group, scroll
Saved
No
or
Group
).
to select a group and press
OK
. Display shows
(if you don't want to use this feature, simply select
6
. Press
Back
to return to the standby screen.
View an entry in the phonebook
1
. Press
Names
. The first entry is displayed.
2
4
. Scroll
. Press
OK
. Scroll and group.
or
to the entry you want.
3
. Press
Options
and scroll
or
to View Entry
.
to view the name, number
5
. Press
Back
to return to the previous level.
View phonebook capacity
1
. From standby, press
Names
. The phonebook is displayed.
2
. If there are no phonebook entries present, scroll to
Capacity scroll
and press
Capacity
and press
OK
.
OK
to any entry and press Options
. Scroll
. If there are phonebook entries,
to
3
. The number of entries used/available is displayed, e.g.
20/100
.
4
. Press
Back
to return to the previous menu level.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Entering names
Use the keypad letters to enter names, e.g. to store Tom:
Press
Press
Press once to enter T. three times to enter o. once to enter m.
Writing tips
Press
Clear
to delete the last character or digit.
Press or to move backwards or forwards through character/digits.
Press to switch between upper, lower or sentence case.
Press
Use to insert a space. and/or for other punctuation characters.
Call groups
When you store names and numbers you can also store the entry under a call group name, e.g.
Family
or
Friends
. You can also allocate a different ringtone to each call group,
see page 21. If you don't want to
use this feature simply store each entry under
No Group
and your normal ringtone will sound when someone calls.
The call group options are:
No Group Friends
General Utilities
Family VIP
Business Others
To exit phonebook entry mode, press to return to the standby screen.
To enter a pause in a phonebook number
When storing a number press and hold and a
P
will be displayed.
For more information on pauses,
18
Dial an entry in the phonebook
1
. In standby, press
Names
. The first entry is displayed.
2
. Scroll
or alphabetically.
to the entry you want or search
3
. Press
to dial.
Edit a name and number in the phonebook
1
. Press
Names
.
2
. Scroll
or
to the entry you want.
3
. Press
Options
and scroll
to Edit Entry
and press
OK
.
4
.
Name
is displayed. Use the keypad to enter a new name.
Press
OK
.
5
.
Number
is displayed. Use the keypad to enter a new number.
Press
OK
.
6
.
Group
is displayed. Press group. Press
OK
.
7
. Press
OK
. Display shows
Saved
.
or
to select a different
Copy an entry from the phonebook to another handset
1
. Press
Names to copy.
. Then scroll
or
to the entry you want
2
. Press
Options
and scroll
to Copy Entry
and press
OK
.
3
. Press or to select the handset you want to copy to and press
OK
.
At the receiving handset:
4
. Display shows
Accept or
No
to cancel.
Entries?
Press
Yes
to confirm
5
. When successful the display shows ✓
Finished
.
6
. Press
Back
to return to the previous menu level.
To search alphabetically
Press the relevant keypad button, e.g. for the entries beginning with T press once then scroll through the entries.
or
When editing a name or number, press
Clear and digits.
to delete characters
Use the or to move the cursor left or right.
To exit edit mode, press the standby screen.
to return to
Copy and copy all menu options are only available if more than one handset is registered to the base.
If you copy an entry that already exists in the receiving handset it will create a duplicate entry.
If copying is not successful, the display will show
Copying the transmitting handset.
failed
on
If the phonebook is full the display will show
Memory receiving handset.
full
on the
If the copying process is interrupted
(e.g. an incoming call or flat battery), the copy process will stop.
19
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Copy all phonebook entries to another handset
1
. Press
Names
. The first entry is displayed.
2
. Press
Options
and scroll
to Copy All
and press
OK
.
3
. Press or to select the handset you want to copy all entries to and press
OK
.
At the receiving handset:
4
. Display shows
Accept cancel.
Entries
. Press
Yes
to confirm or
No
to
5
. When successful the display shows ✓
Finished
.
6
. Press
Back
to return to the previous menu level.
Delete an entry in the phonebook
1
. Press
Names
.
2
. Scroll
or
to the entry you want.
3
. Press
Options
and scroll
to
Display shows
Delete?
Press
Yes
Delete Entry
to confirm or
and press
OK
No
to cancel.
.
4
. Press
Back
to return to the standby screen.
Delete entire phonebook
1
. Press
Names
.
2
. Scroll
Scroll
to any phonebook entry and press
Options
or
to
Delete All
and press
OK
.
.
3
. Display shows
Delete to cancel.
All Entries?
Press
Yes
to confirm or
No
4
. Press
Back
to return to the standby screen.
If the phonebook becomes full during copying the display shows
Memory Full
.
If copying is not successful the display shows
Copying failed
.
If you copy an entry that already exists in the receiving handset it will create a duplicate entry.
If the copying process is interrupted
(e.g. an incoming call or flat battery), phonebook entries after this interruption will not be copied.
20
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Edit call group name
1
. Press
Names
.
2
3
. Scroll
Scroll
. Scroll
to any phonebook entry and press
Options
or
to to
Edit Call Group
and press
OK
.
.
or
to the call group you want and press
OK
.
4
. Display highlights
Rename Group
. Press
OK
.
5
. Press
Clear
to delete the current name and enter a new name.
6
. Press
OK
to save.
7
. Press
Back
to return to the previous menu level.
Change call group ringtone
You can set different ringtones for each call group so you will know when someone from a certain call group is phoning you.
1
. Press
Names
.
2
. Scroll
Scroll
to any phonebook entry and press
Options
or
to
Edit Call Group
and press
OK
.
.
3
4
. Scroll
. Scroll
or
to the call group you want and press
to Set Ringtone
. Press
OK
.
OK
.
5
. Press or to choose the ringtone. A sample of each one is played. Press
OK
to save.
6
. Press
Back
to return to the previous menu level.
Call group names cannot exceed
10 characters.
21
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Speed dial
You can allocate a name and number from the phonebook to each of the Speed dial buttons to . Then you can simply press and hold the Speed Dial button to automatically dial the number stored under it.
Copy a phonebook entry to a Speed Dial button
1
. Press
Names
.
2
. Press
Options press
OK
.
and scroll
or
to
Speed Dial
and
3
. Scroll
or
to the Speed Dial button you want
(button to ) and press
OK
.
4
. If a name and number is already allocated to the Speed Dial button you have chosen they will be displayed. To re-use this
Speed Dial button see, “Edit a Speed Dial entry”, on page 23.
5
. If the Speed Dial is empty
No number
is displayed and then the screen shows all your Phonebook entries. Scroll
or to the entry you want to select and press
OK
to save.
6
. Press
Back
to return to the previous menu level.
Delete a Speed Dial entry
1
. Press
Names
.
2
. Press
Options press
OK
.
and scroll
or
to
Speed Dial
and
3
. Scroll
or
to select the Speed Dial button number you want to delete and press
OK
.
4
. The name and number is displayed, press
Options
to
Delete
.
and scroll
5
. Press
OK
to confirm,
Deleted
is displayed.
6
. Press
Back
to return to the previous menu level.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
22
Edit a Speed Dial entry
1
. Press
Names
.
2
. Press
Options press
OK
.
and scroll
or
to
Speed Dial
and
3
. Scroll and press
or
OK
.
to the Speed Dial button you want to edit
4
. The name and number is displayed, press
Options is displayed.
and
Edit
5
. Press
OK
to confirm, and then scroll in the phonebook you want and press
OK
or
to save.
to the entry
6
. This new name and number from the phonebook will replace the old name and number for this Speed Dial button.
7
. Press
Back
to return to the previous menu level.
Dial a Speed Dial entry
1
. Press and hold the Speed Dial button ( to ) that holds the number you wish to dial.
2
. The display shows the icon and the number being dialled.
23
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Sounds
The following sounds settings are for the handset, see page 26
to change the base ringer volume and melody.
Handset ringer melody (for external or internal calls)
1
. Press
Menu
, scroll to
Sound
and press
OK
.
2
.
Ringer
is highlighted. Press
OK
.
3
.
External scroll
Calls
is highlighted, either press
OK
to select or
to Internal Calls
and then press
OK
.
4
. Press press
OK
.
or
to select the melody you want and
Handset ringer volume (including ringer off)
1
. Press
Menu
, scroll to
Sound
and press
OK
.
2
.
Ringer
is highlighted, press
OK
.
3
4
. Scroll
. Scroll and press
to Volume
and press
OK
.
or
OK
.
to select the volume level 1-5 or off
Set to quiet mode
1
. Press
Menu
, scroll to
Sound
and press
OK
.
2
.
Ringer
is highlighted, press
OK
.
3
. Scroll
4
. Press
to Quiet Mode
and press
OK
.
or
Handset beeps
to select
Beep
or
Off
and press
OK
.
1
. Press
Menu
, scroll to
Sound
and press
OK
.
2
. Scroll
to
Tones
. Press
OK
.
3
.
Key Tone
is highlighted, press either
Confirmation Tone
Out of
,
OK
or scroll
Low
Range
and then press
OK
.
Battery Tone
to
or
4
. Press to confirm.
or
to select
On
or
Off
, then press
OK
5
. Press
Back
to return to the previous menu level.
You can set different ringtones for external calls and internal calls.
Choose from 10 polyphonic and 5 standard handset ringtones. Melody
1-5 are standard and Melody 6 to 15 are polyphonic.
Important
Changing the handset ringer melody will only change the ringer melody you hear when callers stored under
No Group
in your phonebook or callers whose numbers are not stored in your phonebook call you. To change the ringer melody for callers stored under different call groups, see
page 21 or for more information on
call groups, see the notes on page 18.
The handset has 5 ringer volume settings plus Off.
The icon will be displayed in the idle screen when the ringer is set to
Off
.
As a quick way to switch the handset ringer off, press and hold .
If you switch the handset ringer off you can still hear a tone when you receive an incoming call by changing the
Quiet Mode
setting to
Beep
.
Your handset can give a key beep to each button press. It can also give a tone to confirm a successful action such as storing a new phonebook entry. You can switch these tones on or off individually.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
24
Settings
Handset settings
Select base
You can use this feature if you've registered your handset to two different bases.
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
HS Settings
and press
OK
.
3
.
Select Base
is displayed, press
OK
.
4
. Press
or
to select the base (Base 1-4) and press
OK
.
Display contrast / Handset name
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll to
Display
and press
OK
.
3
.
Handset Name
is displayed, press
OK
. Either: press
Clear
to delete the current name. Enter a new name and then press
OK
to save.
Or
Scroll to
Contrast
, press
OK
. Scroll select the contrast setting and press
OK
.
or
4
. Press
Back
to return to the previous menu level.
to
Auto answer
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll to
HS Settings
and press
OK
.
3
. Scroll
to Auto Answer
and press
OK
.
4
. Press
or
to select
On
or
Off
and press
5
. Press
Back
to return to the previous menu level.
OK
to save.
Adjust the display contrast to suit different lighting conditions.
There are 8 levels.
Set a name for your handset, e.g. Donna or Office.
As long as you have auto answer set to ON you can answer a call by lifting the handset off the base. If you have switched auto answer off, you will need to press as well. Auto answer ON is the default setting.
25
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
De-register a handset
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to HS Settings
and press
OK
.
3
. Scroll
to De-Register
and press
OK
.
4
. Enter your 4-digit system PIN code (default 0000) and press
OK
.
5
. Press
or
to select the handset number you want to de-register and press
OK
.
6
. The display will show
De-registe r
Handset
Yes
or
No
and press
OK
.
X?
Select either
Handset reset
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to
HS Settings
and press
OK
.
3
. Scroll
to Reset Handset
and press
OK
.
4
. Enter the 4 digit system PIN code (default 0000) and press
OK
.
5
. Display will show
Reset confirm or
No
to cancel.
Handset to Default?
Press
Yes
to
Base settings
Base ringer melody and volume
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to
BS Settings
. Press
OK
.
3
.
Ringer
is highlighted. Press
OK
.
4
.
Melody
is highlighted, press the melody 1-15 and press
OK
. Press
OK
.
5
. Scroll
to
Volume
and press volume level 1-5 or off and press
OK
.
or
6
. Press
Back
to return to the previous menu.
or
to select
to select the
You cannot de-register the handset you are using.
For information on changing the
Restore your handset to its original factory settings. This will not affect:
• The phonebook
• Text messages stored in the Inbox
or Draftbox
• The Calls list
Choose from 15 base ringtones.
There are 5 volume levels and Off.
26
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Handset ringing priority
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to BS Settings
. Press
OK
.
3
. Scroll
to Ring Priority
. Press
OK
.
4
.
All Handsets
is highlighted. Press
OK
for all handsets to ring together.
Or
Scroll
to Select Handset
. Press
OK
then press
to select the handset you want to ring first. Press
OK
The ring delay option is highlighted. Press
or
to set the number of rings before the other handsets ring. Press
.
or
OK
.
5
. Press
Back
to return to the previous menu.
Recall mode
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
3
. Scroll
to BS Settings
. Press
OK
to Recall Mode
. Press
OK
.
.
4
. Press press
OK
.
or
to select
Timed Break
or
Earth
and
System PIN
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
3
. Scroll
. Scroll
to BS Settings
. Press
OK
.
to System PIN
. Press
OK
.
4
. Enter the old PIN (default setting 0000) and press
OK
.
5
. Enter the new PIN and press
OK
. Re-enter the new PIN and press
OK
. The display will show
Saved
.
When you have more than one handset registered to your base, you can set one handset to ring before the others. This allows one handset user to answer all incoming first, like a receptionist.
Choose
All Handsets
if you want all handset to ring at the same time or
Select Handset
to nominate a handset to ring before the others.
Ring delay options; 2, 4, 6 or 8 rings.
Earth and Timed Break are settings for switchboard use. If in doubt please contact your switchboard service provider.
The System PIN is used when changing certain settings and registration / de-registration.
The default setting is 0000.
You can change this to your own preferred 4-digit number.
If you make a mistake, press
Clear to delete digits.
27
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Reset base
This resets your BT Diverse 7410 to its original settings.
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to BS settings
. Press
OK
.
3
. Scroll
to Reset Base
. Press
OK
.
4
.
System PIN:
is displayed. Enter the system PIN (default setting = 0000) and press
OK
.
5
. Display shows
Reset or
No
to cancel.
Base to Default?
Press
Yes
to confirm
6
. Press
Back
to return to the previous menu level.
Date/Time/Alarm
Set date and time
Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call.
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
.
Date & Time
is highlighted. Press
OK
.
3
.
Time Format
is highlighted, press choose
24 Hour
or
12
OK
. Press
Hour
and press
OK
.
or
to
4
. Scroll
to Date Format
and press to select
DD/MM/YYYY
or
MM/DD/YYYY
OK
. Press
and press
OK
.
or
5
. Scroll
to Enter Time
and press
OK
. Enter the time using the keypad as either the 24 hour or 12 hour format (previously selected), e.g. 17:30 or 05:30. If 12 hour format was chosen, press
or
to select
AM
or
PM
. Press
OK
.
6
. Scroll
to
Enter Date
and press
OK
. Enter the date e.g. 09 04 2010 (displayed as
09/04/2010
) for 9 April 2010 and press
OK
.
7
. Press
Back
to return to the previous menu level.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
28
Set alarm call
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
to Alarm
and press
OK
.
3
. Scroll
to Time
and press
OK
.
4
. Enter the alarm time, using the 24 or 12 hour format, depending on which format you've previously selected and press
OK
.
5
. Scroll to select
to Alarm
Once
or
On/Off
and press
Daily
and press
OK
.
OK
. Press
6
. Scroll press
OK
.
to Activation
and press
OK
. Press
or
to On
and
7
. Scroll
to Melody
and press
OK
. Press
or to select the ringtone you want for the alarm (Melody 1-15).
Press
OK
to save.
8
. Press displayed if the alarm was set.
icon is
Stop alarm ring
When the alarm rings, the display shows
((Alarm))
and the icon flashes. The alarm rings for 30 seconds.
1
. Press
Stop
to stop the alarm.
You must set the alarm activation to
ON for the alarm to ring.
You can select melody 1-15 for the alarm ringtone.
29
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Calls list
Caller Display
If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.
If your caller’s name is stored in the phonebook and a number match is found, you will see the caller’s name and number on the display.
Calls list
The calls list holds details of up to 30 received calls. The date and time of the call is stored if available.
When the list is full, and a new call is received, the oldest entry will be deleted automatically.
The Calls list can hold numbers up to 24 digits and names up to
16 characters.
Unread, missed calls are displayed with a icon next to the caller's name or number. Read, missed calls have a icon next to the caller's number.
View call details
1
. Press , the most recent entry is at the top of the list.
2
. Press
or
to scroll through the list.
3
. Press
Options
.
Details
is highlighted. Press
OK
.
4
. The display shows the phone number, date and time of the call.
5
. Press
or
to display details about the next call.
6
. Press
Back
to return to the previous menu level.
IMPORTANT
To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more information on
BT Calling Features call BT free on
0800 800 150.
To ensure the caller’s name is displayed, make sure you have stored the full telephone number, including the dialling code in the directory.
The icon will appear in the display when a missed call is received.
To remove the icon you need to view the missed calls, see 'View call details' below.
If the number is unavailable,
Unavailable
is displayed.
If the number has been withheld by the caller,
Withheld
is displayed.
If the call is from the operator,
Operator
is displayed.
If the call is from a payphone,
Payphone
is displayed.
If the call is from a callback request,
Callback
is displayed.
If you do not have a Caller Display service, an external call is displayed as
External Call
.
When there are no calls in the calls list, the display shows offer the
Settings
Empty
then will
option.
When a Calls list is open, press to scroll from the newest call to the oldest, or press to scroll from the oldest call to the newest.
30
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Dial from the Calls list
1
. Press , the most recent entry is at the top of the list.
2
. Press
or
to scroll through the list.
3
. Press to call the number.
Or
1
. Press .
2
. Press you want.
or
to scroll through the list to the entry
3
. Press
Options
. Scroll
to Call Number
and press
OK
.
Copy a Calls list number to the phonebook
1
. Press .
2
. Press you want.
or
to scroll through the list to the entry
3
. Press
Options
. Scroll
to Store Number
and press
OK
.
4
. Enter the name and press
OK
.
5
.
Number
is displayed. Edit the number if required and press
OK
.
6
.
Group
is displayed. Press you want.
or
to set the call group
7
. Press
OK
to save.
8
. Press
Back
to return to the previous menu level.
Calls list settings: Calls list type / New call alert
1
. Press .
2
. Press
Options
. Scroll
to Settings
and press
OK
.
3
.
Calls List Type select
All Calls
is displayed, press
or
New
OK
. Press
Calls
and press
OK
.
or
4
. Scroll
Press
to
New Call Alert
and press
OK
.
or
to select
On
or
Off
and press
OK
.
5
. Press
Back
to return to the previous menu level.
to
If you need to edit the number or name, press
Clear
to delete any unwanted characters, then enter new ones using the keypad.
New call alert
The new call alert will cause the handset to beep when a missed call is received in the calls list and has not been viewed yet. The default setting is
Off
.
If you turn the new call alert
Off and the beeping continues, you may need to clear all calls in the calls list to stop it.
Calls List Type
All Calls
will list answered and missed calls in the Calls list.
New Calls
will only list unanswered calls.
31
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Delete an entry in the Calls list
1
. Press .
2
. Press you want.
or
to scroll through the list to the entry
3
. Press
Options
. Scroll
to Delete
and press is displayed, press
Yes
to confirm or
No
OK
.
Delete?
to cancel.
4
. Press
Back
to return to the previous menu level.
Delete entire Calls list
1
. Press .
2
. Press
Options
. Scroll
to Delete All
and press
OK
.
3
.
Delete All?
is displayed, press
Yes
to confirm or to cancel.
No
4
. Press
Back
to return to the previous menu level.
Voicemail
1
. If you have subscribed to the BT Answer 1571 service you can press and hold
to listen to your messages.
2
. The display shows
Listen instructions if appropriate.
to Info
. Follow the spoken
32
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
BT Network Services
By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features.
Pre-stored BT Services numbers:
• Helpdesk • Check divert
• BT 118500 (directory enquiries) • Call wait on
• Divert on
• Divert off
• Call wait off
• Check call wait
BT Diverse 7410 Helpdesk
1
. Press (a short press only).
2
.
Helpdesk
is highlighted. Press
to call.
BT 118500 (Directory Enquiries)
1
. Press
2
. Scroll
(a short press only).
to BT 118500
and press
to call.
Call Divert on/off/check
1
. Press (a short press only).
2
. Scroll
Press
OK
.
to Divert on
,
Divert off
or
Check divert
.
3
. Press
to call. Follow the spoken instructions, or listen for confirmation/status of your instructions.
Call Waiting on/off/check
1
. Press (a short press only).
2
. Scroll
Press
OK
.
3
. Press
to Call wait on
,
Call wait off
or
Chk call wait
.
IMPORTANT
To use BT Services and BT Calling
Features you must first subscribe (if required) to the relevant service from your network provider. A quarterly fee may be payable. For more details on BT’s Calling Features, call BT free on 0800 800 150.
If you are not connected to the BT network, some of these services may not be available. Please contact your network provider. Call Diversion services may allow other divert options. Check with your network provider for details.
For further information, see the BT
Calling Features user guide supplied when you subscribe to the services of your choice.
A long press and hold of the button will emit an error beep
(if the handset key tone is set to on) and will not open the BT menu.
Call Divert will divert all incoming calls to another number of your choice.
Call Waiting lets you know if another person is trying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Providing you have also subscribed to Caller Display, the screen will show the caller’s details.
33
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Show/Edit/Delete BT Services numbers
1
. Press (a short press only).
2
. Scroll
or press
Options
.
to select the entry you want and
3
. Scroll
or
to
Show Details
and press
OK
.
The number allocated to that entry is displayed.
Press
Back
to return to the previous menu level.
4
. From, step 2 above you can also scroll
Delete Entry
or
Delete All
. Press
OK
to
Edit Entry
,
then follow the procedure for editing or deleting phonebook entries as shown
on page 19 and 20 of this guide.
To reset the BT Services numbers back to the pre-stored numbers you can reset the handset to it's original
factory default settings, see page 28.
34
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Text messaging (SMS)
Welcome to the BT text messaging service on your BT Diverse
7410. Your BT Diverse 7410 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK.
The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms
Subscribe to the text messaging service
When you send your first text message from your BT Diverse 7410 you will automatically be registered for the service.
On receipt of your first text through the service, the system will send you a welcome text message back.
You may also register by sending the word
Register upon which you will receive a confirmation message.
to 00000
Cost of the fixed line service
There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find out how much it costs to send a text message (depends upon your call package).
Sending messages
Send a text message
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
.
Write Message
is highlighted. Press
OK
.
3
. Use the keypad to enter your message.
Press
Send
Options
and scroll
or
to:
Press
OK
.
Enter the phone number and press
Send
.
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number. A quarterly fee may be payable, please contact your network provider for more details.
You may also send messages to landline phones that are NOT text compatible. Messages to noncompatible lines will be connected to voice text and delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but to ensure maximum clarity of message delivery, abbreviations etc should be used sparingly.
Writing tips
Use the keypad to enter letters and numbers, eg to write today (2day):
Press
Press
DE
F once to enter d
.
Press four times to enter
2
.
Press once to enter a
.
three times to enter y
.
Press to enter a space and use and/or for other characters, punctuation marks and symbols.
Press
Clear
to delete incorrect characters.
Upper & lower case
Press to change between upper
(ABC), lower (abc) and sentence (Abc) case letters.
Maximum number of characters in a text message is 160. The display shows a character countdown from
160 down to 0.
35
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Or press
Options
to select a number from the
Phonebook, Redial list or Calls list. Scroll
or
to the option you want and press
OK
.
Scroll to the entry or number you want and
press
OK
. Press
OK
again to send.
Store as Draft
Press
OK
to save the message in the Draftbox for sending later.
Template
To insert a template, press
OK options are displayed. Press
. The template
or
to highlight the template you want then press
OK to insert the template into your text.
4
. When sending a message, the display shows
Sending then
Sent
.
Text
5
. Press
to cancel at any time and return to standby.
At any time, press
Back
to go back to the previous screen, or press to cancel and return to standby.
If the text is not sent, the display shows
Aborted!
It is stored in the Outbox and a icon is shown next to the entry.
In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the
1470 prefix presents your number for you.
Templates
There are five pre-set templates:
Please call
I’ll be there at
What time will you be home?
I’ll call you
Happy Birthday!
Receiving a call while writing a text
If you are writing a text and you receive a call your text can be recovered from the Draftbox to continue editing.
If a text message you tried to send was not successful, it is stored in the Outbox.
View messages in the Outbox
1
. Press
Menu
,
Text
is displayed, press
OK
.
2
. Scroll
to Outbox
and press
OK
.
3
. Scroll
or
to the message you want and press Read
.
4
. Press
Options
and scroll
or to:
Send
Press
Send
to re-send the message to the original recipient.
Details
Press
OK
to display the telephone number and date and time the text was received.
Delete
Press
OK
. Display shows
Delete?
Press
Yes
to confirm or
No
to cancel.
Delete All
Press
OK
. Display shows
Delete
Press
Yes
to confirm or
No
All?
to cancel.
Store as draft
Press
OK
. The display shows
Saved
.
36
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Using the Draftbox
Draft texts you store are kept in the Draftbox.
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
. Scroll
to Draftbox
. Press
OK
.
3
. Scroll
or press
Options
.
to the message you want and
4
. Press and press
or
OK
.
to select
Read
,
Delete
or
Delete All
5
. If you select
Read
, you can edit the message, then press
Options
Delete
and scroll
or
Delete All
or
and press
to select
Save
,
Send
,
OK
to confirm.
6
. Press
to cancel at any stage and return to standby.
Receiving messages
When you receive a new text message, the and
New Text
is displayed on the idle screen.
icon is displayed
Read messages
1
. Press
Menu and press
,
Text
OK
.
is displayed. Press
OK
. Scroll
2
. Scroll press
Read
.
or
to the text you want to read and
to
Inbox
3
. Press
or
to scroll through the text.
4
. Press
Options
and scroll
or
to:
Reply
Press
OK
.
Reply with is displayed. original text?
Press
No
to use a blank message or
Yes to keep original text in the reply.
Enter your message and press
Send
.
Details
Press
OK
to display the telephone number and date and time the text was received.
Forward
Press
OK
. Add more text if required and
proceed as shown on page 35 for creating
a new message.
Unread messages are marked new with the icon (once read the icon changes to the icon).
37
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Call Number
Press
OK
Press
. The telephone number is displayed to dial the number.
Store Number
Press
OK
. The telephone number is displayed.
Enter a name for the number following the instructions to store a name in the phonebook
Delete
Press
OK
. Display shows
Delete?
Press
Yes
to confirm or
No
to cancel.
Delete All
Press
OK
Press
. Display shows
Delete
Yes
to confirm or
No
All?
to cancel.
Store as draft
Press
OK
. The display will show
Saved
.
5
. Press
to cancel at any time and return to standby.
Edit or delete templates
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
. Scroll
to
Template
and press
OK
.
3
. Scroll
or
Press
Options
.
to the template you want to edit or delete.
4
. Scroll
Delete
or
to select either
Template
and press
OK
.
Edit Template
or
Edit Entry
Press
Clear
to delete characters.
Enter your template text and press
OK
.
Delete?
Press
Yes
to confirm or
No
to cancel.
5
. Press
Back
to return to the previous menu level.
Service Centre numbers
To send and receive text messages you need the telephone number of your Network’s text Centre. If you accidentally delete the Send or Receive Service Centre numbers you will need to re-enter them in order for your text Service to work.
You can enter up to 4 Service Centre numbers – two Send and two Receive.
The Send Service number is: 1470P1709400.
The Receive Service number is: 0800587529.
There are five pre-set templates
Please call
I’ll be there at
What time will you be home?
I’ll call you
Happy Birthday!
You can change the templates to your preferred message, up to a maximum of 20 characters.
If you delete a template without replacing the text it is marked as
Empty
.
All templates are restored if you reset your BT Diverse 7410 to its default
Do you have two text phone bases connected to the same phone line?
If you have two text phone base stations plugged into one line, you are likely to experience problems receiving text messages. Normally, only one SMS enabled base unit
(DECT or cordless) can be plugged into any line.
If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations. To do this on your BT Diverse 7410, see
page 39. This will allow you to send
text via either base station but texts will only be received on the product with the active receive centre number.
If you want to keep more than one text enabled phone connected see
the alternative method on page 46
for instructions.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
38
Add or change Service Centre numbers
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
. Scroll
or
to
Settings
and press
3
.
Text Centre
is highlighted press
OK
.
OK
.
4
. Scroll
Receive
or
Centre
to
Send Centre
1
or
2 and press
1
or
OK
.
2
or
5
. If necessary, press
Clear
to delete the current number. Enter the new service centre number and press
OK
.
6
. Press
Back
to return to the previous menu level. Or press to return to standby.
Select Send Service Centre
Only service centres that have numbers stored will be displayed as
Send Centres.
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
. Scroll
3
4
. Scroll
. Press press
OK
.
or
to
to Send Service
and press
OK
.
or
Settings
and press
OK
.
to select the
Send Centre menu
and
Message alert
When you receive a text message:
•
the new message beep will sound at the handset.
•
the new text message icon is shown on the handset display.
•
the base indicator light flashes.
These alerts can be switched On or Off.
The default setting is On.
Switch new text message alert on or off
1
. Press
Menu
,
Text
is displayed. Press
OK
.
2
3
. Scroll
. Scroll
or
to
Settings
and press
OK
to New Text Alert
and press
OK
.
.
4
. Press
or
to select
On
or
Off
and press
5
. Press
Back
to return to the previous menu level.
OK
.
If you have more than one ‘Text
Centre’ stored on your BT Diverse
7410 you will need to select which one you want to use for sending (see next section below).
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
39
Using additional handsets
You can use up to five BT Diverse additional handsets with your BT
Diverse 7410 base to extend your phone system without needing to install extension sockets for each new phone.
Your BT Diverse 7410 handset can also be registered to up to four other bases. You can then select the base you would prefer to use.
If you have purchased an additional handset you must register it to your BT Diverse 7410 base before it can be used. The batteries must be fully charged for 24 hours before you register it.
You may be able to register other DECT handsets to your BT
Diverse 7410. Compatibility of products may vary and the number of features available may be reduced in doing so.
Easy registration of a new additional Diverse handset
To use easy registration a new handset must be used and the base must have the PIN code 0000. (If the base PIN has been changed then the longer registration procedure on the following page will need to be followed).
1
. The display will show
Please Register
and once the handset has been fully charged for 24 hours, press
Reg
(left soft key).
2
. The display will show
Press and Hold Base Find Key
. The
button is located on the Diverse base underneath where the handset sits. Press and hold the
button on the base for approximately 8 seconds until the base beeps, then release.
3
. Immediately, press
OK
on the handset to confirm. The base will go into registration mode for 90 seconds and will beep when registration is successful. The handset will automatically be assigned the next available handset number and registration is now complete.
Registration of handsets can only take place while the base is not engaged on another call.
If registration is not successful first time, please repeat the process again in case the base registration period ran out of time.
If there are already 5 handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one.
If your BT Diverse 7410 handset is registered to more than one base, you can select which base to use,
If you have a handset registered to more than one base and then de-register it from one of them you will need to re-select which base to use. Until the base is selected the handset will display
Please Register
.
40
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Registration of an additional handset when base
PIN changed
(i.e. if PIN changed from default setting of 0000)
At the handset:
1
. Press
Menu
, scroll to
Settings
and press
OK
.
2
. Scroll
3
. Scroll
to
or
HS Settings
and press
OK
.
to
Register
and press
OK
.
4
. Press
or
to select the base you want (1-4). You should only select a base that has a
*
displayed beside it. Press
OK
.
5
. Enter the 4-digit system PIN then press
OK
. The display shows
Overwrite the registration on Base x?
Press
Yes.
6
.
Press and Hold Base Find Key
is displayed, press handset to commence registration.
OK
on the
At the base:
1
. Press and hold for approximately 8 seconds until it beeps and then release. Press
OK
on the handset to confirm.
The base will go into registration mode for 90 seconds and will then beep if registration is successful. The handset will automatically be assigned the next available handset number.
Internal calls
Call another handset
If you have more than one handset registered to the base, you can make internal calls between two handsets.
1
. Press and if you have one other handset it will ring. If you have other handsets, press
or handset (1-5) you want to call, then press
to select the
OK
.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
41
Transfer a call
You can transfer an external call to another handset registered to the base.
1
. During your call, press . Your external caller is put on hold.
2
. If you have one other handset it will ring. If you have extra handsets, press
or
to select the handset (1-5) you want, then press
OK
.
3
. When the other handset answers you can announce the caller.
4
. Press
Switch
to switch between the two callers if required.
While speaking to the other handset, press to transfer the call to the other handset.
3-Way conference call
You can hold a 3-way conference call between 2 internal callers and 1 external caller
1
. During your call, press . Your external caller is put on hold.
2
. If you have one other handset it will ring. If you have extra handsets press want, then press
OK
.
or
to select the handset (1-5) you
3
. When the other handset answers you can announce the call.
Press
Conf
to join all callers.
If the other handset does not answer, press caller.
Back
to return to your original
42
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Help
Phone does not work
•
Have you removed the pull tab and are the batteries installed correctly? See page 6.
•
Check that the mains power is correctly connected.
No dial tone
•
Is the telephone cord of the base plugged into the phone socket?
•
Check that the power is correctly connected.
•
Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
•
Check that the power is correctly connected.
•
Is the telephone line cord (provided with the product) plugged into the phone socket.
•
The batteries may need recharging.
•
Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.
You have a dial tone, but the phone will not dial out
•
If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
•
The ringer volume may be switched off on the handset or the base, see page 24 and 26.
•
Check that the power is correctly connected to the base.
•
Make sure the handset is registered to the base, see page 40.
No display
•
The batteries may be flat, dead or incorrectly inserted.
•
Recharge or replace the batteries (any replacement batteries must be rechargeable and of the same type supplied).
43
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
icon flashes
•
Is the handset registered correctly to the base, see page 40.
•
Check that the power is correctly connected.
•
Check that the handset is within range of the base.
•
The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press
•
Another handset registered to your BT Diverse 7410 base may be on the line.
No Caller Display number/name displayed
•
Have you subscribed to a Caller Display service from your network provider, see page 30.
•
The caller may have withheld their number.
•
An exact name/number match was not found in your phonebook.
Check that you have stored the full STD dialling code.
Cannot register a handset to a base
•
You can register a total of 5 handsets to your BT Diverse 7410 base and you can register your BT
Diverse 7410 handset to up to 4 bases. Check that you have not exceeded the limits.
•
Check that you have entered the correct PIN number (default PIN 0000).
•
Check that you are at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on
•
Have you connected the telephone line to the telephone wall socket correctly?
•
You must use the telephone line cord supplied with the product otherwise the phone may not work.
•
Is the base ringer set to off?
•
You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.
44
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
You keep hearing a beep
•
You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide.
•
The New Call alert might be switched on. The default setting is Off but if you have switched this
feature On, then your handset will beep when a missed call is received in your Calls list. See page
31 if you want to switch this feature Off.
•
The beeping might be a new text message alert. Check if you have received a new text message
and not viewed it yet, see page 37. This alert can be switched Off, see page 39.
•
Your battery may be low. Please refer to the battery icons on page 9 and check against the icons
on your handset display. If your battery is low, you will need to place the handset on the base to charge it.
•
You may be hearing an error tone. If you press and hold a handset button that does not have a dual-function associated with it i.e. the BT button, then a long press will emit an error tone
(providing the handset key tone is set to on) and will not open the BT menu. A long press and hold is only used for dual-function buttons i.e. a speed dial and keylock button etc, when the dual-function will respond and there will be no error tone.
Buzzing noise on my phone or on other electrical equipment nearby
•
Sometimes your BT Diverse 7410 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Diverse 7410 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.
•
Are you using your Diverse 7410 on a Broadband line? If you are, then please ensure that it is connected via an ADSL microfilter otherwise it may cause problems with your phone and
Broadband service. BT ADSL microfilters can be purchased from www.shop.bt.com
Customer Helpline
If you are still experiencing difficulties please call the BT Diverse 7410 Helpline on 0800 218 2182* or email [email protected].
Possible problems with text messaging
Text messages cannot be sent and screen displays Message not sent
•
The base station power supply or telephone line cord might not be properly connected.
•
Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
•
There might be a fault on the line. Check your telephone line is working properly.
•
You might have deleted the server number in error. See page 39 for instructions on how to enter
the number.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
45
Cannot send text
•
Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the
1470 prefix presents your number for you.
Cannot receive text
•
You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.
•
More than one text messaging product is plugged into the line. Either remove the other text
(SMS) enabled products or see below "I want to use more than one text (SMS) enabled product on my telephone line" for alternative instructions.
•
Check service centre number is correct.
•
Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.
I want to use more than one text (SMS) enabled product on my telephone line
It is possible to connect more than one SMS product to the same telephone line and for both of them to send and receive Text messages, but you must amend the final digit of both the Send and Receive
Service Centre telephone numbers first.
All BT text capable telephones are provided with the same send and receive telephone numbers, but with two or more text capable telephones connected to the same telephone line, delivery of text messages becomes unreliable causing the text to be delivered as a normal telephone call which when answered will be an electronic Text to Speech message.
To overcome this problem you must keep one of the products as it is with the default Send &
Receive ending in a '9', but for the second and subsequent products you must change the final digit of the Service Centre numbers (from the default ‘9’) to any unique number between 1 and
8 i.e for a second product change last digit from a '9' to a '1' by changing the Send number from
1470P17094009 to 1470P17094001 and the Receive number from 0800587529 to 0800587521.
For the Send number, go into
Text press
Save
-
Settings
…. (For Rcv. Centre, go into and then press
Save
).
-
Send centre
Text
-
Settings
-
1
- and amend the last digit and then
Rcv.
Centre 1
and amend the last digit
Once changed, for the products that you have assigned new send and receive numbers, you need to send a new registration text to the Fixed Line Text Service platform to register the new identity
(i.e. send a text to 00000 from the product that you changed the Send & Receive numbers).
You can then send and receive text messages from more than one product.
46
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.
•
This may be due to your line being de-registered at the text service centre. All you need to do is text
Reset
and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Further help and advice for text queries on BT lines:
•
BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
•
BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
•
For other telephone service providers please contact their customer services.
General sales enquiries
•
BT Residential lines – call 150. BT Business lines – call 152.
•
For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
•
Additional handsets are available from the Helpdesk on 0800 218 2182*.
Billing enquiries
•
Refer to the telephone number shown on your telephone bill.
Other functions and services available from the text messaging service
By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled.
1
. Press
Menu
.
Text
is highlighted. Press
OK
.
2
.
Write Message
is highlighted. Press
OK
.
3
. Use the keypad to type in the following commands (depending upon what you want to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
4
. Press
Options
.
Send
is highlighted, press
OK
.
5
. Enter the number 00000 then press
Send
.
47
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
If you are sending a message from a fixed line phone to another fixed line phone
DE
F
Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g.
DE
F
‘Hello I will be home late’.
You keep hearing an error beep
•
You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide.
User Guide formats
This document is also available in other formats, such as Large print, Braille and Audio CD.
If you would like a copy, please call 0800 218 2182*.
48
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
General information
IMPORTANT
This equipment is not designed for making emergency telephone call when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.
Replacing the handset batteries
After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.
1. Slide open the battery compartment cover.
2. Take out the old batteries and replace with 2x AAA NiMH 600mAh
rechargeable
batteries.
3. Push the battery compartment cover back on until it clicks into place.
Replacing the base plinth
If you ever remove the base plinth then follow this diagram re-attach it:
49
WARNING
Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary domestic refuse.
BT accepts no responsibility for damage caused to your BT Diverse 7410 by using any other types of batteries.
There is a risk of explosion if incorrect batteries are fitted.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Safety information
•
Only use the power supply suitable for the BT Diverse 7410 range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 048610. If you have purchased a Diverse additional handset the item code for the charger mains power supply is 048610.
•
Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the BT Diverse 7410 Helpline on 0800 218 2182*.
•
Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 218 2182* for all repairs.
•
If the keylock is switched on, it is possible to make calls to emergency services numbers
999 and 112.
•
Radio signal transmitted between the handset and base may cause interference to hearing aids.
•
It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.
•
It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.
•
Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close.
•
It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference.
•
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.
Cleaning
•
Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
50
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
Environmental
•
Do not expose to direct sunlight.
•
The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood.
•
Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
•
Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.
•
Do not expose your product to fire, explosive or other hazardous conditions.
•
There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord during an electrical storm.
Product disposal instructions
The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment, treat any hazardous substances and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your BT Diverse 7410 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Diverse 7410 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
51
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or its agent as instructed.
•
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 43 or contact the BT Diverse Helpdesk for assistance on
0800 218 2182* or email [email protected]. Additional answers to Frequently Asked
Questions are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. If you require technical assistance outside of the 12 month guarantee period, please call BT's approved technical support agent, Helpdesk
Solutions on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
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Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Diverse
7410 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. Any additional handsets and chargers that you register have a REN of 0.
R&TTE
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
Declaration of Conformance
Hereby, VTech declares that this BT Diverse 7410 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
If you would like a copy of the Declaration of Conformance, please email [email protected]
Connecting to a switchboard
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break or earth recall.
If in doubt please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.
Press and hold
to insert a pause (P) before entering the telephone number.
You may also need to enter a pause when storing international numbers or charge card numbers.
Recall
You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall by default and is also used for BT Calling Feature.
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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [email protected]
BT &
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Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2010.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
Designed and produced by The Art & Design Partnership Ltd.
BT Diverse 7410 (02/10) Issue 1
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