T7208 User Guide

IP Office

T7208 Telephone User Guide

- Issue 02b - (05 March 2014)

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T7208 Telephone User Guide

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Downloading Documentation

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Contents

Contents

1.

Telephone Overview

7.

Voicemail

8.

Logging In/Out

8.2 Logout

..................................................................... 47

1.7 Tones ..................................................................... 15

9.

Redirecting Calls

9.1 Follow Me

..................................................................... 51

..................................................................... 16 1.9 Notes

2.

Making Calls

9.4 Twinning

..................................................................... 57

10.

Phone Settings

10.1 Contrast

..................................................................... 60

3.

Answering Calls

3.3 Call Pickup ..................................................................... 25

4.

Call Controls

11.

Button Programming

4.10 Groups ..................................................................... 31

5.

Conference Calls

6.

Call Log


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12.

Glossary

12.4 Auto Hold ..................................................................... 72

12.16 Group ..................................................................... 74

Index ...............................................................................77


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Chapter 1.

Telephone Overview


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Telephone Overview: T7208 Telephone

1. Telephone Overview

1.1 T7208 Telephone

On IP Office, the T7208 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

Display

Release

1

4

7

*

–

Mute

2

5

8

0

Volume

Feature

Hold

3

6

9

#

+

Headset

07

Group Pickup

68

06

Transfer

69

05

Last Number Redial

04

Page Group

03

Conference

02

Call

01

Spk

Call

72

72

68

66

68

The bottom right button is fixed as a Handsfree speaker button. This can be used to answer calls handsfree on the phone's speaker.

1.2 Which Telephone System?

The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office

Standard Version mode.

To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will hear an error tone. The display will show Invalid. If otherwise, the display will show the software level of the non-IP

Office Standard Version mode system. Contact your system administrator to obtain the appropriate T7208 user guide.


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1.3 Button Functions

In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys listed below. Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have.

·

Hold

Put the current call on hold. The calls associated call appearance key flashes. Press that key to retrieve the call from hold.

·

Feature

This key is used to access a range of special functions by pressing the key and then dialing a feature code

11 .

·

Release

End (drop) the current call.

·

Volume Controls

Increase or decrease the volume during a call.

· Handsfree Speaker

The bottom right button is fixed as a handsfree speaker button. You can press this button to answer or make a call in handsfree speakerphone mode. You can also press it to switch from the handset to the speaker during a call.

The button is lit when the phone is on the speaker.

·

Headset

Answer or make a call on the headset or switch to headset during a call. The button is lit when in use. Only supported when a headset is attached.

The button layout is indicated below. The double-digits are the button numbers for

programmable buttons

62

. The default function for those buttons is indicated. The function for each programmable button can be set by you or by your system administrator.

Display

Release

Feature

Hold

7

*

1

4

–

Mute

8

0

2

5

Volume

9

#

3

6

+

Headset

07

Group Pickup

68

06

Transfer

69

05

Last Number Redial

68

04

Page Group

68

03

Conference

66

02

Call

72

01

Call

72

Spk


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Telephone Overview: Button Functions

1.4 Feature Codes

The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.

· Speed Dial: Feature 0 <index>

Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or * and a 2-digit number personal speed dial (00 to 99).

· Ring Again: Feature 2 (Set)/Feature #2 (Clear)

Set a ringback on the extension being called. When the target extension ends its current call,you are rung and when you answer, a new call is made to the target.

· Conference: Feature 3

Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to which you want to add another call.

· Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)

Switch on and off immediate forwarding of calls to the number entered.

· Last Number Redial: Feature 5

Redial the last number dialed. This code can only be used when the phone is currently idle.

· Page: Feature 60 <number>

Make a page call to an extension or group. The target extension or group members must be free and must support handsfree auto-answer in order to hear the page.

· Retrieve Messages: Feature 65 or Feature 981

Access your voicemail mailbox to collect messages.

· Dial Voice Call: Feature 66 <number>

Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the call is presented as a normal call.

· Priority Call: Feature 69

Allows you to call another user even if they are set to 'do not disturb'. A priority call will follow forward and follow me settings but will not go to voicemail.

· Transfer: Feature 70 <number>

Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to completes the transfer.

· Call Park: Feature 74

Park your current call. The park slot number used is based on your extension number. For example, for extension

XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. Any user can unpark the call by entering that park slot number.

· Call Unpark: Feature #74 <park slot number>

Unpark a call. The code is followed by the park slot number used to park the call.

· Call Pickup Group: Feature 75

Answer a call ringing a group of which you are a member. You can use this function even if you group membership is currently set to disabled.

· Directed Call Pickup: Feature 76

Answer a call ringing the user or hunt group extension number specified.

· Call Timer: Feature 77

Briefly display the current duration of the currently connected call. The final duration of a call is also automatically shown after a call is ended.

· Time of Day: Feature 803

Briefly display the time and date during a connected call.

· Do Not Disturb On: Feature 85 (On)/Feature #85 (Off)

Switch do not disturb on or off. Do not disturb overrides all forwarding and follow me functions. Calls go to voicemail if available, otherwise the caller receives busy.

· Group Listen On: Feature 802 (on)/Feature #802 (Off)

Group listen allows you to hear the caller on the phone speaker while you speak through the handset microphone.

The code must be dialed during the call. Group listen is automatically turned off at the end of a call.

· Call Log: Feature 812

Displays your call log. Use the * key to switch between all calls, missed calls, outgoing calls and incoming calls.

Use the volume keys to move through the calls in the currently displayed category. To make a return to the entry displayed press #, to delete the entry press Hold.

Each of these feature codes above can be assigned to a programmable button

65 . The feature can then be invoked using a single button press.


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Administration Feature Codes

The following feature codes are used to edit phone settings. Some functions may request a security code after the feature code is entered. When this occurs, enter your

login code

46

and press #.

· Button Inspect: Feature *0

After selecting this function, pressing any programmable button will display the function

66

currently assigned to that button.

·

Auto Dial Button

64

: Feature *1

This feature allows you to store a number against a programmable button. After entering the code, press the button to be programmed and then enter the number that the button should dial.

·

Internal Autodial (User Button)

64

: Feature *2

This feature allow you to create a user button that matches another user's extension number. The button can then be used to call the other user. The button can also be used to see the current state of the other user. The button's icon will flash when the other user has a call alerting them. When that is the case, pressing the button answers their call. When the icon is steady the user is busy.

·

Ringer Sound

60

: Feature *6

Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. The volume can also be adjusted using the volume controls.

·

Ring Volume

60

: Feature *80

This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls.


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Telephone Overview: Feature Codes

1.5 Short Codes

In addition to the

Feature codes

11 supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type of phone on the system.

Some short codes require you to enter additional information when you dial them, typically an extension number. That is indicated by N in the short codes shown below.

The short codes below are default short codes that may be supported by your telephone system. Your system administrator can add, remove or edit the short codes.

Park/Unpark

· Park Call: *37*N#

Parks the held call using the park number dialed in place of N.

· Unpark Call: *38*N#

Unpark the call parked using the park number N.

Call Pickup

· Pickup Any Call: *30

Answer a call ringing on the telephone system.

· Pickup a Group Call: *31

Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

· Pickup a Users Call: *32*N#

Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N#

Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.

Conference

· Conference Held Calls: *47

Start a conference between yourself and any calls that you have on hold.

Do Not Disturb

· Switch Do Not Disturb On: *08

Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09

Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N#

Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N#

Remove a number (N) from your list of do not disturb exceptions.

· Cancel All Forwarding: *00

Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb.

Follow Me

· Follow Me Here: *12*N#

Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

· Follow Me Here Cancel: *13*N#

Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

· Follow Me To: *14*N#

Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just

*14# to cancel follow me.




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Forwarding



· Set the Forward Unconditional Destination: *07*N#

Set the destination number (N) for forward unconditional when it is switched on.

· Switch Forward Unconditional On: *01

Switch on forward unconditional. A destination must have been set.

· Switch Forward Unconditional Off: *02

· Include Group Calls in Forward Unconditional: *50

· Exclude Group Calls from Forward Unconditional: *51

· Set the Forward On Busy/No Answer Destination: *57*N#

Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those functions will use the forward unconditional number if set.

· Switch Forward On Busy On: *03

· Switch Forward On Busy Off: *04

· Switch Forward on No Answer On: *05

· Switch Forward on No Answer Off: *06

Group

· Night Service Status On: *20*N#

Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N#

Take a group out of night service status by entering its extension number (N).

Login

· Login: *35*N*L#

Login to a phone using your extension number (N) and login code (L).

· Log Out: *36

Log yourself out from the phone where you are currently logged in.

Voicemail

· Check Messages: *17

Access mailboxes to check for messages.

· Voicemail On: *18

Allow voicemail to be used to answer calls.

· Voicemail Off: *19

Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48

Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49

Switch off ringback.


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Telephone Overview: Short Codes

1.6 Status Letters

When the phone is idle, it normally displays the date and time. It may also show any of the following status letters at the left of the display.

· B = Barred

A B is shown on your phone's display when the system administrator has set you to outgoing call barred status.

You will only be able to make internal calls while this is applied.

· D = Diverting (Forwarding) Calls

A D is shown on your phone's idle display when you have forward unconditional

53

enabled.

· G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your membership is enabled. While this is the case, you may receive calls targeted to the group.

· N = No Calls (Do Not Disturb)

An N is shown on your phone's idle display when you have do not disturb

56

enabled.

· O = Out of Service

An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to voicemail if available.

· T = Twinned

A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will alert on both phones and can be answered by you at either phone.

· S = System Alarm

If you are configured as a system phone user, an S in the phone's display indicates a system alarm.

1.7 Tones

In addition to ringing, you may hear the following tones:

· Page Call: Single Loud Beep

This tone indicates that your phone is receiving a page call

19

. You do not need to take any action to hear the call and you cannot be heard by the person doing the page.

· Short Code Confirmation: 2 Loud Beeps

These tones are heard when using

short codes

completed.

13 . It is a confirmation that the short code function has been

· Direct Voice Call: 3 Loud Beeps

These tones are heard when receive a direct call which has been automatically answered by the phone. You can hear the caller and then can hear you.

· Waiting: 4 Loud Beeps

These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is invalid. The tones are repeated until you hang up.

· Incompatible: Warble tone

This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any system function. .

You may hear the following tones during calls:

· Conference Tones: Single Tone/Double Tone

During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone has left the conference. The system administrator can replace these with a repeating single tone every 10 seconds.

· Held Tone: Double tone every 4 seconds.

If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user.


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1.8 What's My Extension Number?

The label under the handset is normally used to record the extension number of the phone. This is normally a fixed

number. However, the telephone system supports users logging in

46

to an extension when they want to us it, changing its extension number to match their own when they do so.

Unfortunately for this type of phone there is no simple way to find out the phone's current extension number. Make a call to a colleague who has a phone with a display. They will see the extension number your phone.

1.9 Notes

This guide was written assuming that the telephone system and your phone are using their default settings. However, the system has a wide range of controls and features that can be used to customize its operation and that of your phone.

Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.

Other Phones

The T7208 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the T7208 can also be used on these other phones.

M7100/

M7100N

M7208/

M7208N

M7310/

M7310N

M7324/

M7324N

T7000 T7100 T7208 T7316 T7316

–

–

– –

Display

Display Soft Keys

Virtual Call Appearances

Handsfree

Operation

Speaker

Microphone

Headset

Operation

Socket

Button

Programmable Buttons...

... with icons

... without icons

–

1

–

1

–

–

–

7

7

–

–

– –

–

33

9

24

–

–

23

23

–

–

4

–

4

–

–

–

1

–

1

–

–

7

7

–

–

– –

15

15

–

–

16

16

–


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Chapter 2.

Making Calls


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2. Making Calls

If you are not already on a call, then you can just dial the number. The first available appearance button will be used for the call. Alternatively, you can press a specific appearance button in order to make a call using that button.

The number of call appearance buttons on your phone controls the number of calls you can make and receive at the same time. The normal number is 2 but this can be changed by your system administrator. They can also provide your phone with other types of appearance buttons (line, bridged and call coverage) for making and answering additional calls.

If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts alerting the target.

2.1 Setting a Callback

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user.

· This function can be assigned to a

programmable button

65

. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

To Set a Callback

1. While the call is still ringing or if you hear busy, press Feature 2

2. End your call attempt.

To Clear a Callback

If you have a callback set, you can cancel it using the following process:

1. Press Feature #2.

2.2 Redial the Previous Number

You can redial the number of the last outgoing call that you made.


programmable button

65 . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

1. To redial the last number called, press Feature 5.


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2.3 Making a Page Call

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.


programmable button

65


1. Press Feature 60.

2. Dial the number of the user or group you want to page.

· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is a group which is not in service or has no available members, it cannot be paged.

2.4 Direct Voice Calls

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.


programmable button

65 . This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).


2. Dial the target user extension number.

2.5 Making a Priority Call

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.


programmable button

65



2. Dial the target user extension number.


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2.6 Using Speed Dials

Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personal speed dials and system speed dials.

You or your system administrator can enter numbers that you want stored as personal speed dials. These are only useable by you. Your system administrator can also store numbers as system speed dials. Those are useable by all users on the system including you.

If you have any internal or external number that you dial frequently, you can store those as an

auto dial button

rather than a speed dial.

64

Dialing a Speed Dial

This function can be assigned to a programmable button

65

. This allows it to be accessed in a single key press.


· To dial a personal speed dial:

Dial * followed by the 2-digit personal speed dial number between 00 to 99. Alternatively you can dial the 2digit personal speed dial number and then press #.

· To dial a system speed dial:

Dial the 3-digit system speed dial number between 000 to 999.

Entering a Personal Speed Dial

·

!

WARNING

Note that no warning is given if the entry is already programmed. It is simply overwritten.

1. Press Feature *4.

2. Dial the two digit number, between 00 to 99, for the personal directory entry to be programmed.

3. Enter the number to be dialed by the speed dial. Use the * button to delete the last digit entered.

4. When the number is completed press Hold.

5. Enter a name to associate with the number.

1

1

4

GHI4ghi

7

PQRS7pqrs

*

Backspace

2

ABC2abc

5

JKL5jkl

8

TUV8tuv

0

.–0()

3

DEF3def

6

MNO6mno

9

WXYZ9wxyz

#

Space

· Use the # button button to advance the text entry cursor to enter the next character.

· Use the * button button to delete the current character.

6. When complete, press Hold again.


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Making Calls: Using Speed Dials

2.7 Account Codes

The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation to particular work, activities or clients. They can also be used to keep track of calls by particular users.

· When an account code is entered while making a call or during a call, that account code is included in the call records output by the system.

· Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, the account code is requested again.

· The system administrator can configure certain numbers or types of numbers to require entry of an account code before you can continue making a call to such a number.

· The system administrator can also configure you to have to enter an account code before making any external call.

Forced Account Code Entry

If you are required to enter an account code, the phone will display ACCOUNT:_.

1. Enter an account code and press #.

2. If the account code is not valid, the phone will display AGAIN:_.

Voluntary Account Code Entry

You can choose to enter an account code before making a call or during a call. This is done using a programmable button assigned with the

Account Code

65 function.

2.8 Calling from the Contacts List

You can use any directory contacts to make a call. You can also use the directory in many telephone functions where you need to select the number for a destination, for example during transfers.

1. Access the contacts directory: a. Press the programmable button to which the Directory function has been assigned. b. Dial the name or part of the name that you want to find. The list of contacts is filtered to show only matching names. c. Use the and buttons to scroll through the list of matching names (Note: If done during a call or while alerting, this will also adjust the call or ring volume).

2. When the required entry is shown, press #.

2.9 Calling from the Call Log

You can use the call log to make calls to the number included in the currently selected call record.

1. Press Feature 812. The display will change to show your call log records.

· Use the * key to select which call log records you are viewing. The options are All, Mis (missed calls), Ans

(answered incoming calls) and Out (outgoing calls).

· Use the up and down buttons to scroll through the records.



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Chapter 3.

Answering Calls


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3. Answering Calls

While you still have a call appearance button available you can receive incoming calls. The button icon on the call appearance button will show a slow flashing icon. In addition to any ringing the phone's message waiting lamp will flash to indicate an alerting call.

To Answer a Call when Idle

1. If your phone is idle or you only have parked or held calls, you can answer calls in a number of ways:

· Pickup the handset.

· To answer handsfree, press the call appearance button or the Handsfree button.

· To answer the call on headset, press the Headset button.

2. The button icon changes to a steady icon to show it is the call to which you are connected.

To Answer Another Call

If you already have a call in progress, you can still answer another call. Pressing the alerting call appearance button will automatically put the current call on hold and answer the waiting call.

Switching Between Calls

You can switch between calls by pressing the call appearance button of the call to which you want to talk. The button icons will show which call you are currently talking to.

· A slow flashing

icon indicates a call waiting to be answered.

· A steady icon

indicates the currently connected call.

· A fast flashing

icon indicates a held call.

3.1 Divert a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.

3.2 Answering a Page Call

You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged.

You cannot answer a page call.


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Answering Calls: Answering a Page Call

3.3 Call Pickup

Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:

· Answer any ringing call on the telephone system.

· Answer a call ringing a particular user.

· Answer a call ringing a particular group.

· Answer a call, not necessarily a group call, ringing the members of a group.

Direct Call Pickup

Answer a call ringing the user or group extension number specified.


2. Dial the extension or group number.

Group Call Pickup

You can answer a call ringing any group of which the you are a member even if the call is not currently alerting on your phone. You can use this function even when your group membership is set to disabled.


Default Short Codes

Short codes

13

are numbers that you can dial from any types of phone on the telephone system. The following are default short codes that may be available on your system.

· Pickup Any Call: *30

Answer a call ringing on the telephone system.

· Pickup a Group Call: *31

Answer a call ringing a group of which you are a member. You can use this function even if your group membership is set to disabled.

· Pickup a Users Call: *32*N#

Pickup a call ringing a user's extension number (N).

· Pickup a Group Members Call: *53*N#

Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.


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Chapter 4.

Call Controls


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4. Call Controls

4.1 Adjust the Call Volume

While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device you are currently using (handset, headset or speaker).

1. With the call connected, press the and keys to adjust the volume.

4.2 Muting a Call

Muting a call stops the caller from hearing you. However, you can still hear them.

· The button flashes when in use.

· Changing a call between handset, headset or handsfree automatically re-enables the microphone.

· Switching between calls re-enables the microphone.

1. To activate mute, press the MUTE key. The button will be lit while mute is active.

2. To switch mute off, press the key again.

4.3 Switching Between Calls

You can switch between calls by pressing the call appearance button of the call to which you want to talk. The button indicators will show which call you are currently talking to.

· A slow flashing icon indicates a call waiting to be answered.

· A steady icon


· A fast flashing

icon indicates a held call.

Answering Another Call

If you have an idle call appearance, you can still receive and answer another call.

1. Press the call apperance button with a slow flashing icon. Your current call is automatically put on hold.

Making Another Call

If you have an idle call appearance, you can still make another call.

1. Press the idle call appearance. Your current call is automatically put on hold.

2. Make the call as normal.


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4.4 Transferring Calls

To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttons

are in use, you must either end

30

or park

32

one of your existing calls.

· Your system administrator can configure the system so that it will attempt to return unanswered transfers to you.

1. Dial Feature 70. The current call is automatically put on hold.

2. Dial the number for the transfer destination.

· To complete the transfer, press Feature 70 again. You can do this while the call is still ringing or you can wait until it is answered.

· Transferring a call while it is still ringing is called an unsupervised or blind transfer.

· Transferring a call after ringing finishes is called a supervised or announced transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call:

· To try another number, replace the handset or press

Release.

· To cancel the transfer attempt, press the call appearance button of the original held call.

4.5 Transferring a Held Call

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press

Feature 3. Your current call and the held call will be connected. You can now

drop yourself

37

from the conference.

4.6 Handsfree Speaker Operation

Your phone has a handsfree speaker and microphone. These allow you to make and answer calls handsfree.

· You can make a handsfree call by simply dialing without lifting the handset. You can hear the call progress and when answered, either continue handsfree or lift the handset.

· The speaker allows the phone to receive page calls

However, you cannot answer the page.

19

. You can hear the page without needing to take any action.

· The speaker allows the phone to auto answer direct voice

19

calls. You can hear the caller and they can hear you

without you needing to take any action. The same applies for call from other users if you have internal auto-answer

set on the phone.

68

· Pressing the Handsfree button answers a call handsfree.

· The key can also pressed to turn a call already answered using the handset or headset into a handsfree call.

· If there are no currently connected call to which you are talking, a call answered by pressing its appearance button is connected as handsfree.

· If you are not currently connected to a call:

· If the handset is off-hook, answering a call by pressing the alerting appearance button answers the call using the handset.

· If the handset is on-hook, answering a call by pressing the alerting appearance button answers the call using the speaker or headset if one is connected, depending on which of the two modes was last used on a call.

· If there is already a connected call to which you are talking handsfree, answering another call by pressing the appearance button will answer that call handsfree.

Conference Phones

Your phone is not designed as a conference room speakerphone, it is a personal speakerphone. It is designed for use by a speaker who is located directly in front of the phone with no obstructions between them and the microphone. Phones designed to be used as conference speaker phones typically have multiple microphones and are able to handle sounds coming from multiple directions. For details of conference speaker phones supported by your phone system, contact your system administrator.


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4.7 Headset Operation

Your phone has a headset socket located under the phone.

· Pressing the

HEADSET key answers a call using the headset.

· The key is lit when there is a call connected through the headset.

· The key can also pressed to turn a call already answered using the handset or handsfree into a headset call.

· If you are not currently connected to a call:

· If the handset is off-hook, answering a call be pressing the alerting appearance button answers the call using the handset.

· If the handset is on-hook, answering a call be pressing the alerting appearance button answers the call using the speaker or headset if one is connected, depending on which of the two modes was last used on a call.

· If there is already a connected call to which you are talking through the headset, answering another call by pressing the appearance button will answer that call using the headset.

4.8 Group Listen

Using group listen allows you to hear the caller through the phone's handsfree speaker but they only hear speech from your phone's handset microphone rather than the handsfree microphone. Group listen is automatically turned off at the end of a call.

· To Turn Group Listen On: Press Feature 802.

· To Turn Group Listen Off: Press Feature #802.

4.9 Ending Calls

The Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. The duration of a call is briefly shown on the display after a call is ended.


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Call Controls: Ending Calls

4.10 Groups

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

· G = Group Member (In Group)

A G is shown on your phone's idle display when have been configured as a member of a group and your membership is enabled. While this is the case, you may receive calls targeted to the group.

· O = Out of Service

An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to voicemail if available.


Short codes

13 are numbers that you can dial from any types of phone on the telephone system. The following are default short codes that may be available on your system.

· Night Service Status On: *20*N#

Set a group into night service status by entering its extension number (N).

· Night Service Status Off: *21*N#

Take a group out of night service status by entering its extension number (N).


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4.11 Holding and Parking Calls

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call or holding a call.

When a call is ...

... the call occupies an appearance button.

... the caller hears music on hold or hold reminder tones.

... the call can be retrieved by other users dialing a short code.

... the call recalls you automatically if your phone is idle.

... the call can be used to start or add calls to a conference.

... the call is assigned a unique ID.

Held

Yes

Yes

No

Yes

Default 15 seconds

Yes

No

Parked

No

Yes

Yes

Yes

Default 5 minutes.

No

Yes

4.11.1 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.

Each parked call is given a unique park slot number which can then be used to unpark the call.

Calls that you have parked will recall to your phone when idle if they have been parked for too long. The default park timeout for the telephone system is 5 minutes but it can be changed by the system administrator. Recall recall calls ignore any forwarding or do not disturb settings you have set.

If you park a call without specifying a park slot number to be used, the system will automatically assign a number based on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot number 2010 if available. If you already have one parked call, the next parked call will use park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that park slot number. All users with a call park button set to the same number can see when there is a parked call and can unpark the call using the button.

To Park a Call

1. Press Feature 74. The park slot ID assigned to the parked call is briefly shown on the display. If there are not slots available the call is not parked and you will still be connected to the caller.

To Unpark a Call


2. The park slot ID of the longest waiting call parked is shown.

· Press # to unpark it.

· Otherwise enter the park slot ID assigned to the call that you want to unpark and press #.


Short codes

13


· Park Call: *37*N#

Parks the held call using the park number dialed in place of N.

· Unpark Call: *38*N#

Unpark the call parked using the park number N.


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Call Controls: Holding and Parking Calls

4.11.2 Holding Calls

You can hold as many calls as your phone can receive.

· The held call will still occupy the call appearance on which it was made or answered.

· While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will hear double beep tones every few seconds.

· If you have more than one call on your phone, either held or connected, you can start a conference

yourself and the calls.

36

between

Calls that you have held will recall to your phone when it is idle if they have been on hold for too long. The default hold timeout for the telephone system is 15 seconds but it can be changed by the system administrator. Hold recall calls ignore any forwarding or do not disturb settings you have set.

Important - Holding Conference Calls

You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the other conference parties who can continue talking. You will also still be listed as a member of the conference call in the conference details.

·

!

Warning

This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold.

4.11.2.1 Holding a Call

1. To put your current call on hold, press the Hold button or the call's appearance button.

2. The held call will be indicated by its appearance key changing to a fast flashing icon.

3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will instead hear double beep tones every few seconds.

4.11.2.2 Taking a Call Off Hold

If you have a currently connected call, that call will be automatically put on hold.

1. Press the appearance button with the fast flashing icon.

4.11.2.3 Switching Between Calls

You can switch between calls by pressing the call appearance button of the call to which you want to talk. The button indicators will show which call you are currently talking to.

· A slow flashing

icon indicates a call waiting to be answered.

· A steady icon


· A fast flashing icon indicates a held call.

4.11.2.4 Transferring a Held Call



drop yourself

37



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Chapter 5.

Conference Calls


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5. Conference Calls

Multiple conference calls are supported, with parties addable to each conference call until the system's total conference capacity (128) is reached. However, a maximum of 64 parties is supported in any particular conference call.

Conference resources are also used for call recording and other features, reducing the available conference capacity for ordinary conference calls.

Note that some conference controls, for example dropping other parties, only apply for conferences started on the same phone system as your extension.


Short codes

13


· Conference Held Calls: *47

Start a conference between yourself and any calls that you have on hold.

5.1 Starting a Conference

If you have a connected call and any held calls, pressing Feature 3 will start a conference between you and those calls.

If you do not already have a held call, you can use the process below to start a conference.

1. Make a call to the first party or answer a call.

2. Place the call on hold by pressing Hold or Feature 3.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press held call by pressing its call appearance (fast flashing icon).

Release. Return to the

5.2 Adding a Call to a Conference

You can add additional parties to an existing conference.

1. Press HOLD or Feature 3 to put the conference on hold. The appearance key for the conference call will show a fast flashing icon.

2. This does not affect the other conference parties who can continue talking to each other.

3. Dial the party that you want to add to the conference.

4. If they answer and want to join the call, press Feature 3.

5. If they do not want to join the call or do not answer, replace the handset or press held call by pressing its call appearance (fast flashing icon).

Release. Return to the



·

!

Warning



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Conference Calls: Adding a Call to a Conference

5.3 Viewing Conference Details

You can display a list of the parties involved in a conference call.

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

5.4 Dropping Parties

You can drop parties from a conference call, including yourself.

To Drop Yourself

1. Press Release. Your own details are displayed.

2. Press Release again.

To Drop Other Parties

1. Press Release.

2. The details of the parties in the conference are displayed. Your own details are always displayed first.

3. Press * to cycle through the details of the conference parties.

4. When the party you want to drop is displayed # (or press Release). .

Note

1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself from the conference may end the conference. Consult your system administrator for details.

5.5 Holding a Conference Call

Using the Hold key you can put a conference call on hold in the same way as you can for a normal call. The appearance key for the conference call will show a fast flashing icon.

To take the conference call off hold, press the appearance key.



·

!

Warning


5.6 Transferring Calls Using Conference



drop yourself

37



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Chapter 6.

Call Log


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6. Call Log

You can access your call log by pressing Feature 812. The call log you see is a call log stored on the telephone system.

If you login

46

at another 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, your call log moves with you.

Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls. If configured by the system administrator, it can also include calls missed by groups of which you are a member.

Missed Calls

Missed calls are calls to you that you did not answer. Your system administrator can also configure if the log includes calls presented to you but answered by someone else or by voicemail.

Missed Group Calls

If you are a member of any groups, the system administrator can configure whether your missed calls log should also include missed group calls. The hunt group does not necessarily have to have rung your phone. It will be recorded as missed if it was presented to the group and not answered by any of the members including you.

Note

1. Your centralized call log can be turned off by the system administrator

75

. If they do that, your phone will display

Call Log Disabled when you try to access the call log.

6.1 Accessing the Call Log




· Use the

up and down buttons to scroll through the records.

2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record.

3. To exit the call log, press the Feature button.


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Call Log: Accessing the Call Log

6.2 Viewing Call Details

You can view additional details about the currently shown call.




· Use the


2. Press 0. The individual details of the currently selected call record are displayed.

3. The call details are displayed. Use the and keys to cycle through the values:

· Time and Date - The time of the call.

· Count - How many time a call of the same type, name and number has occurred. Only the details of the most recent call are kept in your call log. However the count will indicate if the caller has rung or has been rung several times.

· Call Type - The type of call record. The options are Mis (missed calls), Ans (answered incoming calls) and

Out (outgoing calls). .

· Number - The number of the caller if available.

· Name - The name of the caller if known.

· Duration - The length of the call.

4. While you are in the details of a call record, the following functions are available:

· Call the Number: Press #.

· Add to Your Personal Directory: Press 0.

· Return to the Calls Display: Press *.


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6.3 Making a Call

You can use the call log to make calls to the number included in the currently selected call record.




· Use the



6.4 Deleting a Record

You can delete the currently displayed call record. If the record is a missed group call, the record is also deleted from the call log of other users configured to see the same group's missed calls.




· Use the


2. When the required record is highlight, press Hold.

6.5 Adding a Record to Your Contacts

You can add a name and number shown in your call log to your personal contacts.




· Use the


2. Press 0. The individual details of the currently selected call record are displayed.

3. Press 0.

· If you are configured as a system phone user, you can add a contact to either your own personal directory (

Personal...) or to the system's external directory (External...). Use the and key to select which.

4. Press #


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Chapter 7.

Voicemail


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7. Voicemail

If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is

15 seconds. It is also used to answer calls when you have do not disturb enabled. The message lamp on your phone is lit when you have new messages in your mailbox.


Short codes

13 are numbers that you can dial from any types of phone on the telephone system. The following are default short codes that may be available on your system.

· Check Messages: *17

Access mailboxes to check for messages.

· Voicemail On: *18

Allow voicemail to be used to answer calls.

· Voicemail Off: *19

Stop voicemail being used to answer calls.

· Voicemail Ringback On: *48

Have voicemail ring your phone when you have any new messages. It will call when you use the phone.

· Voicemail Ringback Off: *49

Switch off ringback.

7.1 Message Waiting Indication

Most phones have a message waiting lamp. The message lamp is lit when you have new messages in your voicemail mailbox. It remains lit until you have played each of the new messages. The system administrator can also configure it so that you receive new message waiting indication for a group or groups.

The icon of a programmable button

programmed

65

to Feature 65 will act as a message waiting indicator for new messages. That button can then also be used to access the mailbox.

7.2 Checking Messages

1. Press Feature 65 or Feature 981.

· Depending on how your voicemail system is configured, you may be asked to entered your voicemail code.

2. Follow the voice prompts provided by the system. For help press either 8 or *4.

Notes

1. Automatic Message Deletion

By default, messages are automatically deleted a set time after being played. The delay depends on the particular voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a

Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages.

7.3 Send a Call to Voicemail

You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member.

1. If your phone is idle, press the Release button. The call is redirected to voicemail.


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Chapter 8.

Logging In/Out


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8. Logging In/Out

You may always use the same phone in the same location. However, the telephone system provides features that allow you to use any phone on the system to make and receive your calls. To do this your system administrator need to assign you a login code.

·

Log In

47

You can login on any phone that you want to use. When you login to a phone, you take control of that phone.

Incoming calls for you are redirected to that phone and your user information and settings are available [1] . Any existing user on the phone is logged off when you login. Your contacts and call log are displayed by the phone.

· Any existing user of the phone is logged out while you are logged in.

· If you were logged in on another phone, you are logged out from that phone.

· If your phone system is in a

Small Community Network

75

of phone systems, it may be possible to login at extensions located on other phone systems in the network. Your system administrator will advise you if you can remote hot desk and what features will still be available to you when you do.

·

Log Out

47

When you log out from a phone (or are logged out by another user logging in), the telephone system may apply several actions:

· If you have a normal default extension and no one else is logged in there, you return to being logged in on that phone.

· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go to voicemail if available.

· If you have a mobile twinned number, the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out.

· Default Extension

Each extension can be configured with a default user. If you are logged off from an extension, if you have a default extension the system will automatically log you in at your default extension if it is not in use by another user.

· Login Idle Period

Your system administrator can configure a timeout which will automatically log you out if you do not use the phone in that time to make or answer a call.


Short codes

13


· Login: *35*N*L#

Login to a phone using your extension number (N) and login code (L).

· Log Out: *36

Log yourself out from the phone where you are currently logged in.

Note

1. User information stored by the telephone system, for example call log, contacts directory and speed dials, moves with you when you login on different phones. However this only applies when moving between 1400, 1600, 9400,

9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out.


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Logging In/Out:

8.1 Logging In on a Phone Already in Use

If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out.

1. Dial the short code for logging in. The default is *35*N*L# where N is replaced by your extension number and L by your login code.

8.2 Logout

You can only log yourself out if you have been given a login code by your system administrator. Otherwise, the only way to be logged out is if someone else logs in on your phone. When that happens, if you are not automatically logged back in when they log off or if you want to login over them, you can login again using the login process with a blank password .

If you have a login code, to logout dial *36.


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Chapter 9.

Redirecting Calls


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9. Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.

·

Follow Me

51

Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This function can be used in two ways:

· Follow Me To

Set the follow me destination from your own phone.

· Follow Me Here

Set the follow me from the phone that you want to share.

·

Forward

52

Forward calls to an internal or external number.

· Forward on Busy

Forward calls when you have reached the limit of the number of calls that the phone can present to you.

· Forward on No Answer

Forward calls if they have rung unanswered at your phone.

· Forward Unconditional

Immediately forward calls. Forwarding to voicemail can be selected as an option.

·

Do Not Disturb

67

Redirect all calls to voicemail if available or otherwise to busy tone.

· You can set do not disturb exception numbers for calls to which do not disturb if not applied.

· Other users can make

priority calls

19 to override your do not disturb.

·

Twinning

57

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile twinning which twins your internal extension with an external number.

Method

Follow Me Follow Me To

Forward

Follow Me Here

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

Calls Redirected

Internal External Group

Destination

Internal External Voicemail


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Redirecting Calls:

9.1 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

Follow Me To

Follow me to is the function used to enable follow me from your own phone.

Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.


Short codes

13


· Follow Me Here: *12*N#

Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing the short code.

· Follow Me Here Cancel: *13*N#

Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when dialing the short code.

· Follow Me To: *14*N#

Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just

*14# to cancel follow me.




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9.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of forward.

·

Forward Unconditional

53

This forward is used immediately when it is switched on.

·


55

This forward is used when a call alerts at your extension for too long without being answered. The normal default is 15 seconds.

·

Forward on Busy

54

This forward is used when you have no call appearances buttons available to on which to receive calls.


Short codes

13


















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Redirecting Calls: Forwarding Calls

9.2.1 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.

· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

· The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional.

· If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.



53 enabled.

To Turn Forward Unconditional On


2. The phone prompts you for the number to which you want calls forwarded. If you already had a number set previously, that number is displayed.

3. Enter the number to which you want to forward the call. Press * to delete the previous digit.

4. If the number matches an internal extension, it is saved automatically. For other numbers, press save the number when set as required.

Hold to

To Change the Forwarding Number

Use the same process as above. You do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off



Short codes

13












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9.2.2 Forward on Busy

Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.

· Busy is defined has having no available call appearance buttons on which further calls can be presented.

· Group calls are not presented when you are busy and so are not forwarded by this setting.



Using a Programmable Button


programmable button

65



Short codes

13











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Redirecting Calls: Forwarding Calls

9.2.3 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

· By default this function is only applied to incoming external calls to you. However if required internal calls can also be selected.


· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

· Group calls are not forwarded.



Using a Programmable Button


programmable button

65



Short codes

13











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9.3 Do Not Disturb

· When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone.

· People who call from numbers in your do not disturb exceptions list can still call you. Forwarding is set is applied to those calls.

· People who use a priority call function can also call you.

· Calls to any group of which you are a member are not presented to you (unless you are the last available member of the group).

· Enabling do not disturb will not affect any calls already being presented to your phone.




56

enabled.

To Turn On Do Not Disturb

1. Press Feature 85. The phone briefly displays Do Not Distrb.

To Turn Off Do Not Disturb

1. Press Feature #85. The phone briefly displays Allow Calls.


Short codes

13


· Switch Do Not Disturb On: *08

Set your phone to do not disturb.

· Switch Do Not Disturb Off: *09

Switch off do not disturb.

· Add a Do Not Disturb Exception Number: *10*N#

Add a number (N) to your list of do not disturb exceptions.

· Delete a Do Not Disturb Exception Number: *11*N#

Remove a number (N) from your list of do not disturb exceptions.




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Redirecting Calls: Do Not Disturb

9.4 Twinning

Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two types of twinning; internal twinning and mobile twinning.

Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).

Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting indication for your mailbox is show on both phones.

· T = Twinned

A T is shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will alert on both phones and can be answered by you at either phone.

Mobile Twinning

Mobile twinning is twinning

number.

69

where your calls ring at both your phone and at another number which can be an external

You can

assign a programmable button

65 to turn twinning on or off and to set the number to which you are twinned.


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Chapter 10.

Phone Settings


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10. Phone Settings

10.1 Contrast

You can change the contrast on the phone display.


2. Use the number keys to select the required contrast. Alternatively, use the and contrast.

3. The function will automatically cancel after a 3 seconds.

buttons to change the

10.2 Ringer Sound

You can change the ringer sound. This does not change the ring pattern which is controlled by the telephone system.


2. Press 1 to 4 to select the required ringer sound.

· Whilst the function is active, you can also use the

and


buttons to change the ringer volume.

10.3 Ringer Volume

You can change the ringer volume using the following process. You can also adjust the volume while a call is ringing your phone.

1. Press Feature *80. The phone will start a continuous ring.

2. Use the soft and loud volume buttons to change the volume to the level required.



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Chapter 11.

Button Programming


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11. Button Programming

The programmable buttons on your phone can be assigned a range of functions. You cannot override the function of buttons configured as appearance buttons for calls by your system administrator. Also your administrator can apply templates to your phone which set the function of specific buttons.

There are a number of methods that you can use for button programming:

·

Button Inspect

62 : Feature *0

See the function currently set on a button.

·

Auto Dial Button

64

: Feature *1

Store a number to be dialed by the button when it is pressed.

·

User Button (Internal Auto Dial)

64

: Feature *2

Store another user's extension number to be dialed when the button is pressed. The button's icon will flash when the other user has a call alerting them. When that is the case, pressing the button answers their call. When the icon is steady the user is busy.

·

Feature Button

65

: Feature *3

Set a button to invoke a Feature code.

·

Function Button

65

: Feature *3*

Set a button to invoke a selected telephone system function.

·

Default Buttons

63 : Feature *3**

You can return the function of certain buttons back to their default for this type of phone.

·

Erase a Button

63

: Feature *1 Hold

You can use the auto dial programming process but with a number to erase the current programming of a button.

You system administrator can see and edit your button settings. They can also apply functions that you cannot program.

Note that button user templates can be applied which will lock the function of certain button even if you try to change them.

11.1 Button Inspection

You can check the current function set on a programmable button.


2. Press a button. The button's function

66 , if any, is displayed.


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Button Programming: Button Inspection

11.2 Default Buttons

You can use the following process to return those programmable buttons that have default functions back to those functions. It does not affect the functions assigned to any buttons that do not have a default function.


· If a security code is requested, enter your phone login code and press #.

2. Press * twice.

3. Press #.

The following are the default buttons for a T7208 telephone.

Display

Release

Feature

Hold

1

4

7

*

–

Mute

2

5

8

0

Volume

3

6

9

#

+

Headset

07

Group Pickup

68

06

Transfer

69

05

Last Number Redial

68

04

Page Group

68

03

Conference

66

02

Call

72

01

Call

72

Spk

11.3 Erasing a Button

The process for setting an

auto dial button

64

can also be used to erase any programming on a programmable button.



2. Press the button you want to erase. You cannot override any button configured to a appearance function

your system administrator.

72

by

3. Press Hold.


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11.4 Auto Dial Button

A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing the button. It can also be a

system short code

13 for a telephone system feature. This button function is also known as

Auto Dial and External Auto Dial.

·

!

Warning

This process will overwrite the existing function of a programmable button without any warning.



2. Press the button to program.

· You cannot override the programming of any button configured to a call appearance function by your system administrator.

· On buttons that you can program, any existing function is overwritten without warning. If in doubt, use

Feature *0 to inspect the button first.

3. Enter the number you want stored by the button. This can be a partial number which you will complete after pressing the button.

· The

button deletes the last digit entered.

4. When the number is complete, press Hold.

11.5 Internal Auto Dial (User Button)

A button set to this function calls another user. The button can also be used to see the current state of the other user.

The button's icon will flash when the other user has a call alerting them. When that is the case, pressing the button answers their call. When the icon is steady the user is busy.

·

!

Warning








3. Enter the extension number of the user for who you want a button.

· The

button deletes the last digit entered.

4. As soon as a valid number is entered, the value is saved and the button set.


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Button Programming: Internal Auto Dial (User Button)

11.6 Function Button

This process allows you to assign a selected telephone system

function

66 to a programmable button. This is not the full set of button functions available from the telephone system. The system administrator can assign other button functions and will inform you what those functions are if they do that.



2. Press * (or More if displayed).

3. Enter the number for the feature required as listed below. Alternately use the and through the list of functions.

buttons to move

01.

Speed dial

02.

Ring Again

03.

Conference

69

68

66

04.

Call Forward All

66

05.

Last Number Redial

06.

Page Group

07.

Voicemail

69

68

08.

Automatic Intercom

09.

Priority Call

10.

Transfer

69

68

68

66

4. Press

11.

Call Park

66

12.

Group Pickup

13.

Direct Pickup

Hold to select a currently displayed function.

68

67

14.

Timer

69

15.

Do Not Disturb

16.

Contrast

66

17.

Group Listen

18.

Time of Day

68

69

67

19.

Call Log

66

20.

Self-Administer

69

5. If the button has an existing function it is displayed.

21.

Account Code

66

22.

Forward on Busy

67

23.


24.

Pickup

68

25.

Directory

67

26.

Flash Hook

67

27.

Internal Auto Answer

29.

Twinning

30.

Ringer Off

69

69

6. Press Hold to assign the function. Otherwise, press Feature to return to function selection.

7. Press Release to exit programming.

68

67

28.

Hunt Group Night Service

68

11.7 Feature Button

This process allows you to store some of the

Feature codes

a single button press.

11

that you can dial. You can then activate the feature using

·

!

Warning








3. Enter the feature code of the function required.

·

Speed Dial

69 : 0

·

Ring Again

68 : 2

·

Conference

66 : 3

·

Forward Unconditional On

66

: 4

·

Last Number Redial

68 : 5

·

Page

68 : 60

·

Retrieve Messages

69 : 65

·

Dial Voice Call

66 : 66

·

Priority Call

68 : 69

·

Time of Day

69 : 803

·

Timer

69

: 77

·

Transfer

·

Call Park

69

66

: 70

: 74

·

Call Pickup Group

68

: 75

·

Directed Call Pickup

67 : 76

·

Do Not Disturb

67 : 85

·

Group Listen On

·

Call Log

66

: 812

68

·

Retrieve Messages

·

Contrast

66

: *7

: 802

69

: 981


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11.8 Button Functions

The following is a quick summary of the various telephone system functions that

you can set

65 on a programmable button. This is not a comprehensive list of all button functions available, it only covers those that can be set by telephone users. The system administrator can assign other button functions and will inform you what those functions are if they do that.

Each function is listed by the name shown when you use button inspection.

You can check the current function set on a programmable button.


2. Press a button. The button's function

66

, if any, is displayed.

Some button function use the directory to allow number selection. When this is the case, the and volume buttons are used to scroll through the list of matching names. If this is done during a call or while a call is alerting, this will also adjust the call or ring volume.

11.8.1 Account Code

A button set to this function is used to enter an account code

21

before making a call or during a call. The account code entered is validated against those stored by the phone system and must be re-entered if not valid.

11.8.2 Automatic Intercom

A button set to this function makes an auto answered call to another extension.

This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the user must use the handset if they want to talk.

The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free when called, the call is alerts as a normal call.

11.8.3 Call Forwarding All

A button set to this function switches your forwarding unconditional setting on/off. The button's indicator is shown when forwarding is enabled.

When pressed, your current forwarding number is displayed. You can change the number if required and then enable forwarding.

11.8.4 Call Log

A button set to this function accesses your

call log

40 .

11.8.5 Call Park

A button set to this function parks and unpark calls. The button can be setup with or without a specific park slot number.

· When associated with a specific park slot number, the button will park and unpark calls from that park slot.

· When not associated with a specific park slot number, the button will park calls by assigning them a park slot number based on your extension number.

· If pressed while a call is connected, that call will be parked using a park slot number assigned by the system based on your extension number.

· If pressed with no call connected, your phone will display details of your parked calls.

11.8.6 Conference

A button set to this function starts a conference between your current call and any calls you already have on hold.

11.8.7 Contrast

A button set to this function adjusts the phone's display contrast.


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Button Programming: Button Functions

11.8.8 Direct Pickup

A button set to this function answers a call ringing the user or group extension number specified.

11.8.9 Directory

A button set to this function allows you to access the contacts directory.

11.8.10 Do Not Disturb

A button set to this function turns your do not disturb setting on or off.









56 enabled.

11.8.11 Flash Hook

A button set to this function will send a hook flash signal to a currently connected analog line.

11.8.12 Forward on Busy

A button set to this function turns your forward on busy setting on or off.








11.8.13 Forward on No Answer

A button set to this function turns your forward on no answer setting on or off.








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11.8.14 Group Listen

A button set to this function turns your group listen setting on or off. The button's icon is shown while the function is switched on.

Using group listen allows you to hear the caller through the phone's handsfree speaker but they only hear speech from your phone's handset microphone rather than the handsfree microphone. Group listen is automatically turned off at the end of a call.

11.8.15 Group Pickup

A button set to this function answers the longest waiting call ringing any group of which the you are a member even if the call is not currently alerting on your phone. You can use this function even when your group membership is set to disabled.

11.8.16 Hunt Group Night Service

A button set to this function turns the night service status of all the groups of which you are a member on or off. The button cannot be used to override a group automatically put into night service by a time profile on the telephone system.

11.8.17 Internal Auto Answer

A button set to this function switches your internal auto-answer setting on or off. When on, if the phone is idle, any internal call is automatically answered after three beeps. If the phone is in use, internal calls alert normally. The button's icon is shown when internal auto answer is on.

11.8.18 Last Number Redial

A button set to this function can be press to redial the number of the last outgoing call that you made.

You can redial the number of the last outgoing call that you made.

11.8.19 Page Group

A button set to this function starts the process of making a page call. After pressing the button, enter the extension number of the user or group that you want to page.

You can make a page call to another user or to the available members of a group. The users do not have to take any action to hear the page.

The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any alerting call.

11.8.20 Pickup

A button set to this function will pickup the longest waiting ringing call on the system. This function is not recommended for large systems where it will be difficult to predict which call will be answered.

11.8.21 Priority Call

A button set to this function starts the process of making a priority call. After pressing the button, enter the user extension number that you want to call.

A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail.

11.8.22 Ring Again

A button set to this function sets or clears a callback. The button's icon is shown when you have a callback set.

If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the system will call you when the other user next uses ends a call. When you answer the callback, the system will automatically make another call to the user.


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Button Programming: Button Functions

11.8.23 Ringer Off

A button set to this function turns your phone's ringer on or off. While the ringer is off, the button's icon is shown. The phone's message lamp is still flashed to indicate when you have an alerting call.

11.8.24 Self-Admin

A button set to this function starts

button programming

65 . It operates the same as dialing Feature *3.

11.8.25 Speed Dial

A button set to this function allows you to dial any of your

personal speed dials

20

or a

system speed dial

20

.

· To dial a system speed dial, press the button and then dial a 3-digit system speed dial number in the range 000 to

999.

· To dial a personal speed dial, press the button and then dial * followed by a 2-digit personal speed dial number in the range 00 to 99.

11.8.26 Speed Dial [nnnn]

A button

set to this function

64

dials a stored number. That number can be any number composed of the digits 0 to 9 plus * and #. It can be an internal or an external number. It can be a partial number that you complete dialing after pressing the button. It can also be a

system short code

13

for a telephone system feature. This button function is also known as Auto Dial and External Auto Dial.

11.8.27 Timer

A button set to this function briefly displays the duration of a call when the button is pressed. Even without this button, the duration of a call is briefly shown on the display after a call is ended.

11.8.28 Time of Day

A button set to this function briefly display the date and time during a call in place of the caller's name and number.

11.8.29 Transfer

A button set to this function operates the same as dialing Feature 70.

11.8.30 Twinning

A button set to this function lets you control your mobile twinning

75

. It only applies if you have been configured as a mobile twinning user by your system administrator.

· While your phone is idle, the button allows you to set and change the destination for your twinned calls and to switch mobile twinning on/off. The button icon is shown when mobile twinning is on.

· When a call has been routed by the system to your twinned destination, pressing the Twinning button will attempt to retrieve the call.

· When on a call on your primary extension, pressing the Twinning button will make an unassisted transfer to the twinning destination. You can use this feature even if when you do not have mobile twinning switched on. Pressing the Twinning button again will halt the transfer attempt and reconnect the call at your primary extension.

11.8.31 User BLF

A button set to this function calls another user. The button is set to match another user's extension number, see

Internal

Auto Dial

64

.

The button can also be used to see the current state of the other user. The button's icon will flash when the other user has a call alerting them. When that is the case, pressing the button answers their call. When the icon is steady the user is busy.

11.8.32 Voicemail

A button set to this function accesses your voicemail mailbox. If the button has an icon, the icon is shown when you have new messages in your mailbox.


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Chapter 12.

Glossary


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12. Glossary

12.1 Abbreviated Ring

A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a call in connected.

12.2 Appearance Button

Appearance buttons are used to represent calls made and received by you. They are configured by your system administrator. Normally your first 2 buttons are call appearance buttons but additional buttons can be configured as appearance buttons by the system administrator.

12.3 Attention Ring

Your system administrator can set what ringing should be used if another call alerts you when you already have a call connected. The options are a single non-repeated ring (abbreviated ring) or no ring.

12.4 Auto Hold

By default, when you have a connected call in progress, if you press another appearance button, the connected call is automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.

12.5 Bridged Appearance Button

A bridged appearance button shows the state of one of another user's call appearance

72

buttons. It can be used to answer or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold.

· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged appearance button can be used to answer the call on the call appearance button user's behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridged appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance button can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a

Small Community Network

75

.

12.6 Call Appearance Button

Call appearance buttons are used to represent calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available.

12.7 Call Coverage Button

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

12.8 Do Not Disturb









56

enabled.


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Glossary: Do Not Disturb Exceptions

12.9 Do Not Disturb Exceptions

· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls to you. It does not apply for calls to a group of which you are a member.

12.10 Follow Me

Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user. This allows you to share another person's phone without logging them off their phone.

The calls are still subject to all your user settings as if they were ringing at your phone. All calls are redirected.

12.11 Follow Me Here

Follow here is used to enable follow me at the extension to which you want your calls redirected.

12.12 Follow Me To

Follow me to is the function used to enable follow me from your own phone.

12.13 Forward on Busy








12.14 Forward on No Answer








12.15 Forward Unconditional

Forward unconditional is used to immediately redirect your calls.

· By default this function is only applied to incoming external calls to you. However, if required internal calls and or group calls can also be selected.

· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional destination. That number can be internal or external.




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53

enabled.

12.16 Group

Your system administrator can include you as a member of a group or groups along with other users. Each group has its own extension number which is used to call the group.

When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same time, until answered by one of the members.

How long a group call will ring at each group member's phone before being presented to the next member is controlled by the group's own settings. Groups also use voicemail and have their own settings for when an unanswered call should go to the group's mailbox. For group calls, the group's own voicemail settings are used rather than your settings.

12.17 Idle Line Preference

Having one of your phone's call or line appearance button set as the currently selected appearance button, means it will be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance button before going off hook. Idle line preference automatically selects the first available call appearance or line appearance as your currently selected button when you do not have a call connected.

12.18 Internal Twinning

This method of twinning twins your phone (your primary phone) with another internal extension (your secondary phone).

Both phones are yours and share the same extension number. Your incoming calls will ring on both phones. You can make your calls from either extension.

A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building.

Your settings are applied to both phones. If the secondary is a 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, it will share the same call log and personal directory contacts as available on your primary. Similarly, message waiting indication for your mailbox is show on both phones.

12.19 Line Appearance Button

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.

However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required.

· Private Lines

Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the

Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding.

12.20 Logged Out

If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding settings if set or go to voicemail if available.

12.21 Login Code

You can use a login code to login at any phone on the telephone system and then use that phone as your own. It is also used to prevent access to some of your settings.

12.22 Missed Call

Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included in your call log.

The system administrator can configure whether missed calls should include calls that you did not answer but where answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail.


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Glossary: Missed Group Call

12.23 Missed Group Call

The system administrator can configure whether the telephone system should keep an internal log of missed group calls.

They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed.

12.24 Mobile Twinning

Mobile twinning is twinning

number.

69 where your calls ring at both your phone and at another number which can be an external

12.25 Park Call

Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.

A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and forwarding settings, recalling to the phone from which it was parked.

12.26 Park Slot Number

If you park a call without specifying a park slot number to be used, the system will automatically assign a number based on your extension number plus a single digit. For example, for extension 201, the first parked call will use park slot number 2010 if available. If you already have one parked call, the next parked call will use park slot 2011 if available and so on up to 2019.

Call park buttons can be configured to match specific park slot numbers. A call parked using that button will be given that park slot number. All users with a call park button set to the same number can see when there is a parked call and can unpark the call using the button.

12.27 Ringing Line Preference

This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance button. You can answer the call by just lifting the handset without having to press the button to select it first.

Without ringing line preference, to answer the call on the alerting appearance button, you must press the appearance button to select it manually.

12.28 Short Codes

Short codes

13


12.29 Small Community Network

Several IP Office telephone systems can be connected together to form a Small Community Network. You can then dial the user on other systems in the same way as for internal calls on your own system. The remote users are listed in the directory.

The system administrator can also configure which groups are accessible across the network. You may also be able to hot desk to a phone located on another system in the network.

12.30 System Administrator

The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see and change most of your user settings.

12.31 System Phone User

Your system administrator can configure some user's as system phone users. They will be able to access a range of additional functions such as adding and deleting system directory entries.

12.32 Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system

administrator. There are two methods of twinning supported, internal twinning

74

and

mobile twinning

75

.


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Index

A

Abbreviate Ring 72

Abbreviated Dial Button 69

Account Code

Button 66

Entry 21

Add

Contact 42 to conference call 36

Administrator 75

All

Call Log 21, 40, 41, 42

Contacts 21

Answered 21, 40, 41, 42

Answered Calls

Log 40

Appearance Button

Call Coverage 72

Line Appearance 74

Appearance Buttons 72

Apperance Buttons

Bridged Appearance 72

Call Appearance 72

Auto Answer 19

Button 68

Auto Dial

Button program 64

Auto Dial Button 69

Auto Hold 72

Automatic Intercom 19

Button 66

B

B 15

Barred 15

Blind Transfer 29

Bridged Appearance 72

Broadcast 19, 68

Answer 24 broken dial tone 53, 56, 67, 72, 73

Button

Abbreviate Dial 69

Account Code 66

Auto Answer 68

Auto Dial 69


Call Forwarding All 66

Call Log 66

Call Park 66

Callback 68

Conference 66

Contacts 67

Contrast 66

Default 63

Dial Voice 66

Direct Pickup 67

Directory 67

Do Not Disturb 67

Erase 63

Feature Codes 65

Flash Hook 67

Forward All 66

Forward on Busy 67

Forward on No Answer 67

Forward Unconditional 66


IP Office

Index

Functions 66

Group Listen 68

Group Page 68

Group Pickup 68

Hook Flash 67

Hunt Group Night Service 68

Inspect 62

Intercom 66

Internal Auto Answer 68

Last Number Redial 68

Log 66

Night Service 68

No Calls 67

Page 68

Park 66

Pickup 68

Priority Call 68

Program a feature 65

Program a function 65

Program Auto Dial 64

Redial 68

Ring Back 68

Ringer Off 69

Self-Administration 69

Speed Dial 69

Time of Day 69

Timer 69

Transfer 69

Twinning 69

User 69

Voicemail 69

C

Call

Account Code 21

Answer a Page 24

Auto Answer 19


Broadcast 19, 68

Dial Direct 19

Direct Voice 19

Divert to voicemail 24, 44

Drop 30

End 30 from Call Log 21, 42

From the Call Log 42

From the Directory 21

Handsfree 29

Headset 30

History 40

Hold a Conference 37

Intercom Dial 19

Log 40

Page 19, 68

Page Direct 19

Park 32

Personal Speed Dial 20

Pickup 25

Pickup Button 68

Priority Call 19, 68

Release 30

Ride 32

Speed Dial 20

System Speed Dial 20

Transfer 29

Unpark 32

Volume 28

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Call Appearance Button 72

Call Coverage Button 72

Call Log 21, 40, 41, 42

Add to Directory 42

Button 66

Call from 21, 42

Delete 42

Details 41

Menu 40

Missed Calls 74

Missed Group Calls 75

Redial 42

Call Park

Button 66

Call Park ID 32, 75

Call Pickup

Direct 25

Group 25

Short Cde 13, 25

Callback 18, 68

Button 68

When Free 66

When Next User 66

Caller

Details 41

Calls

Switch 28

Code 25, 31, 32, 36, 44, 46, 51, 52, 53, 54, 55, 56, 75

Conference

Add call 36

Button 66

Details 37

Drop 37

End automatically 37

Hold 33, 36, 37

Last internal user 37

Maximum Parties 36

Music on hold 33, 36, 37

Parties 37

Short Code 13, 36

Transfer a Call 37

Contact

Add 42

Contacts 21

Button 67

Make a call 21

Contrast 60

Button 66

Count 41

D

D 15, 53, 73

Default 63

Delete

Call Log 42

Details

Call Log 41

Dial Direct 19

Dial tone

Broken 53, 56, 67, 72, 73

Dial Voice

Button 66

Dialing Code 25, 31, 32, 36, 44, 46, 51, 52, 53, 54, 55, 56,

75

Direct Call Pickup 25

Direct Pickup

Button 67


IP Office

Direct Voice 19

Directory

Add 42

Add From Call Log 42

Button 67

Make a call 21

Display

B 15

Contrast 60

Contrast Button 66

D 15, 53, 73

G 15, 31

N 15, 56, 67, 72

O 15, 31

S 15

T 15, 57

Divert

All 53, 73

Busy 54, 67, 73

Divert All Button 67

Divert on Busy Button 67

No Answer 55, 67, 73

To voicemail 24, 44

Divert All

Button 66

Diverting 15, 53, 73

Do Not Disturb 15, 56, 67, 72

Button 67

Exceptions 73


Short Code 13, 56

Drop

From Conference 37

Drop Call 30

E

End Call 30

Conference 37

Erase 63

External 21

F

Feature Codes

Button 65

Flash Hook

Button 67

Follow Me

Here 51, 73

Short Codes 13, 51

To 51, 73

Forced Account Code 21

Forward

All 53, 73

Busy 54, 67, 73

Busy Short Code 13, 52, 54, 55

No Answer 55, 67, 73

No Answer Short Code 13, 52, 54, 55

Unconditional 53, 73

Forward on Busy

Button 67

Forward on No Answer

Button 67

Forward Unconditional

Button 66

Short Codes 13, 52, 53

Forwarding 15, 53, 73

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G

G 15, 31

Group 31, 74

Call log 40

Missed 40

Missed Calls 75

Night Service Button 68

Page Button 68

Pickup Button 68

Short Code 13, 31

Group Call Pickup 25

Group Listen 30, 68

Group Member 15, 31

Group Pickup

Short Code 13, 25

Groups 21

H

Handset

Mute 28

Volume 28

Handsfree 29

Hangup 30

Headset 30

Held call

Transfer 29, 33, 37

History

Call Log 40

Hold

Auto Hold 72

Conference 33, 36, 37

Transfer 29, 33, 37

Hook Flash

Button 67

Hunt Group 31, 74

Call log 40

Missed 40

See Group 68

I

Idle Line Preference 74

Inspect 62

Intercom

Button 66

Intercom Dial 19

Internal Auto Answer

Button 68

Internal twinning 75

L

Last Number Rdial 18, 68

Last Number Redial

Button 68

Letters

Status 15

Line Appearance 74

Line Preference

Idle Line Preference 74

Ringing 75

Listen

Group Listen 68

Log

Button 66

Login

Short Code 13, 46

Login Code 74

Logout

Short Code 13, 46


IP Office

Index

M

Mailbox 69

Short Codes 13, 44

Make a call

From the Directory 21

Make call from Call Log 21, 42

Menu

Call log 40

Microphoe

Mute 28

Missed 21, 40, 41, 42

Missed Calls 74

Group 75

Hunt group calls 40

Log 40

Mobile twinning 57, 75

Button 69

Music on hold 33, 36, 37

Mute 28

N

N 15, 56, 67, 72

Network 75

New

Contact 42

Night Service 68

No Answer

Forward 55, 67, 73

No Calls 15, 56, 67, 72

Button 67

Exceptions 73


O

O 15, 31

Out of Service 15, 31

Outgoing 21, 40, 41, 42

Outgoing Calls

Log 40

P

Page 19, 68

Answer 24

Button 68

Direct 19

Park 32

Button 66

Short Code 13, 32

Park Slot ID 32, 75

Personal 21

Phone

Mute 28

Pickup

Button 68

Direct 25

Direct Pickup Button 67

Group 25

Group Button 68

Short Code 13, 25


Button 68

Program


Speed Dial 20

R

Reason 41

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Redial 18, 68

Button 68

From the Call Log 42

Release 30

Ride 32

Ring

Abbreviated 72

Attention Ring 72

Ring Again 18, 66, 68

Ring Back 18, 66, 68

Button 68

Ring Time 41

Ringer

Off Button 69

Sound 60

Volume 60

Ringing Line Preference 75

S

S 15

SCN 75

Self-Administration

Button 69

Send All Calls 53, 73

Button 67

Settings

Default buttons 63

Display Contrast 60


Ringer Sound 60

Ringer Volume 60

Speed Dial 20

Short Code 25, 31, 32, 36, 44, 46, 51, 52, 53, 54, 55, 56,

75

Do Not Disturb 13, 56

Short Codes

Conference 13, 36

Follow Me 13, 51

Forward on Busy 13, 52, 54, 55

Forward on No Answer 13, 52, 54, 55

Forward Unconditional 13, 52, 53

Group 13, 31

Login 13, 46

Logout 13, 46

Mailbox 13, 44

Park 13, 32

Pickup 13, 25

Unpark 13, 32

Voicemail 13, 44

Slot Number 32, 75

Small Community Network 75

Sound 60

Speaker 29

Group Listen 30, 68

Mute 28

Volume 28

Speech

Mute 28

Volume 28

Speed Dial

Personal 20

Program 20

System 20

Speed Dial Button 69

Status Letters 15

Supervised Transfer 29

Switch Calls 28


IP Office

System

Administrator 75

System Phone 75

System Alarm 15

System Short Code 25, 31, 32, 36, 44, 46, 51, 52, 53, 54,

55, 56, 75

T

T 15, 57

Time of Day 69

Timer 69

Transfer 29, 69

Held call 29, 33, 37

To voicemail 24, 44

Using a Conference 37

Twinned 15, 57

Twinning 75

Button 69

Internal Twinning 57, 74

Mobile Twinning 57, 75

U

Unpark 32

Short Code 13, 32

Unsupervised Transfer 29

User Button 69

Users 21

V

View

Conference Parties 37

Voicemail 69

Short Codes 13, 44

Transfer 24, 44

Volume

Call 28

Ringer 60

Page 80

- Issue 02b (05 March 2014)


IP Office

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Template: 29th August 2013

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

© 2014 Avaya Inc. All rights reserved.


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