2/24/2009 APPLIANCESERVICE.MABE.CA PROCEDURES GUIDE Table of Contents Sign‐in Page ............................................................................................................................................................................. 3 Password Page ........................................................................................................................................................................ 3 Model Search .......................................................................................................................................................................... 5 Model Information Page ......................................................................................................................................................... 6 Tabs ..................................................................................................................................................................................... 6 Main Menu .............................................................................................................................................................................. 7 My Profile ................................................................................................................................................................................ 7 Applianceservice.mabe.ca Page 2 Sign­in Page Enter your user name and password here Search for non‐
technical information without signing in Search for an authorized servicer Password Page On initial sign on you will be presented with the following page. All fields must be filled in and the waiver agreed to proceed with the site. The language option is for future use when we have the French site operational. Once you have completed the form, press the button ‘Update My Information’ . The program will check that the form is filled out properly and will open the news and events page. If there is an error, the field causing the error will show in red. Fix the error and resubmit. Applianceservice.mabe.ca Page 3 Applianceservice.mabe.ca Page 4 Model Search Enter a model number As you enter your model number, a search will begin against the model database and return the results below. If you see your model in the list below, move your mouse over it and click to select it. Recent searches performed will show here. Just click on the model to retrieve the model information. If you entered a partial model number, it will return a listing of the closest matches. Select the model you require and click on the See More link. Returned results Click this link to select your model Multiple pages returned. Click here to move to other pages. Applianceservice.mabe.ca Page 5 Model Information Page This page provides links to all information available on the selected model. Just click on the item you require and you will be able to view it on line. Tabs •
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Manuals – manuals found here include Service Manuals, Use and Care, Installation, Minimanuals, Wiring Diagrams Parts – this tab has a parts listing for the selected model. A search by product description is available. Any parts that have service letters generated will have a link to that service letter. sLetters – Service letters that apply to the selected model will be listed. Specs – Product sales specifications will be listed here – ie warranty , dimensions, features, cycles, install requirements etc. Issues – this will list issues for this model called into the techline. Authorized servicers and techline only – new issue tab will allow you to enter a new issue for the selected model Applianceservice.mabe.ca Page 6 Main Menu •
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My Profile – link to the servicers profile page elearning ‐ online tutorials for appliance repair forum – blog conversations with other Canadian servicers calendar – events and training courses will be advertised here – online registration info – business tools – warranty summary, policy and procedure manual, fault code manual, serial number production news/events – mabe and appliance industry news and events field issues – for technical support team use only product search – main model search advanced search – keyword search on service letters, fault code search by product, search by part number for models it is used on, service manuals by product My Profile Applianceservice.mabe.ca Page 7 This page allows you to put your company information on the site. This will show when a search is done to locate a servicer. Several edit buttons allow you to customize this page. •
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Add Change Image – clicking on this link will allow you to upload a picture or a business card which will display on this page. Most file types are accepted – JPEG, GIF etc Company Description ‐ the edit button under your company name opens a text box to enter a description of your company Specialties – this edit button opens a text box to enter the services your company provides Contact Info – this edit button opens 4 fields to enter your phone, cell, fax and email information Authorized Servicers Below your profile information is a listing of issues you have opened with the tech line. You will also be able to generate an issue to send to the technical support group. Applianceservice.mabe.ca Page 8 ">
