HP LaserJet M4349 Multifunction Printer series User guide
Reklama
Reklama
HP LaserJet M4349x MFP
User Guide
HP LaserJet M4349x MFP
User Guide
Copyright and License
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CE796-90904
Edition 1, 06/2009
Trademark Credits
Adobe ® , Acrobat ® , and PostScript ® are trademarks of Adobe Systems Incorporated.
Linux is a U.S. registered trademark of Linus
Torvalds.
Microsoft
®
, Windows
®
, and Windows NT
® are U.S. registered trademarks of Microsoft
Corporation.
UNIX ® is a registered trademark of The Open
Group.
ENERGY STAR
®
and the ENERGY STAR logo ® are U.S. registered marks of the United
States Environmental Protection Agency.
Table of contents
Remove software from Macintosh operating systems ...................................... 15
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iv ENWW
Load letterhead, prepunched, or preprinted paper ........................................... 85
Load small sizes, custom sizes, or heavy paper ............................................... 87
Weight and sizes .............................................................................. 87
Guidelines for heavy paper ............................................................... 87
Guidelines for custom-size paper ..................................................... 87
Additional guidelines for small or narrow paper ................................ 87
Print the remaining copies of a proof and hold job ............................................ 97
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Find the SMTP gateway from the device control panel ................................... 129
Find the SMTP gateway from an e-mail program ........................................... 129
Add e-mail addresses to the local address book ............................................ 134
Delete e-mail addresses from the local address book .................................... 134
10 Manage and maintain the device
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Open the embedded Web server by using a network connection ................................... 149
Clean the document feeder delivery system ................................................... 158
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ix
Appendix A Accessories and consumables
Appendix C Regulatory information
Disposal of waste equipment by users in private households in the European Union .... 241
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Appendix D Working with memory and print server cards
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1 Device basics
●
●
●
●
ENWW 1
Device introduction
Figure 1-1
HP LaserJet M4349x MFP
The HP LaserJet M4349x comes standard with the following items:
● 100-sheet input tray (tray 1)
●
500-sheet input tray (tray 2)
● Automatic document feeder (ADF) that holds up to 50 pages
●
HP Jetdirect embedded print server for connecting to a 10/100Base-T network
● 256 megabytes (MB) synchronous dynamic random access memory (SDRAM)
●
Automatic duplex printing accessory (duplexer)
●
Additional 500-sheet feeder (tray 3)
●
33.6 kbps analog-fax accessory
2 Chapter 1 Device basics ENWW
Features comparison
Feature
Functions
Speed and throughput
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Resolution
Memory
User interface
Drivers
HP LaserJet M4349x
● Two-sided copying (duplexing)
●
Image modification
● Color digital sending
●
Document finishing
●
45 pages per minute (ppm) when scanning and printing on letter-size paper; 43 ppm when copying and printing on A4-size paper
●
25% to 400% scalability when using the scanner glass
●
25% to 200% scalability when using the automatic document feeder (ADF)
●
Less than 10 seconds to print the first page
●
Transmit Once, Raster Image Processing (RIP) ONCE technology
●
Duty cycle of up to 200,000 pages per month
●
1200 dots per inch (dpi) with Resolution Enhancement technology (REt)
● FastRes1200 provides 1200 dpi quality at full speed
●
Up to 220 levels of gray
●
256 megabytes (MB) of random-access memory (RAM), expandable to 512 MB by using an industry standard 100pin double data rate memory module (DDR SDRAM
DIMM)
● Memory Enhancement technology (MEt) that automatically compresses data to use RAM more efficiently
●
Graphical touchscreen control panel
● An embedded Web server to gain access to support (for network-connected products)
HP provides the following drivers for downloading:
●
HP Universal Print Driver (UPD): Postscript, PCL 6, PCL
5
● Mac Driver
●
Linux
●
SAP
●
UNIX Model Script
To download the drivers, to go www.hp.com/go/ ljm4349mfp_software
Features comparison 3
Language and fonts
Copying and sending
Print cartridge
●
HP PCL 6
● HP PCL 5
●
Printer Management Language
●
XHTML
● 80 scalable TrueType typefaces
●
HP Postscript 3 emulation
●
Modes for text, graphics, and mixed text and graphics formats
●
A job-interrupt feature (at copy boundaries)
●
Xenon lamp for instant-on copying
● Multiple pages per sheet
●
Operator attendance animations (for example, jam recovery)
● E-mail compatibility
●
A sleep feature that saves energy
● Automatic duplex (two-sided) scanning
NOTE:
An automatic duplex printing accessory is required for two-sided copying.
NOTE:
To use e-mail functionality, the device must be connected to an IP-based server that has simple mail transfer protocol (SMTP). This server can be on the local area network or at an outside Internet service provider (ISP). HP recommends that the device be located on the same local area network (LAN) as the SMTP server. If you are using an ISP, you must connect to the ISP by using a digital subscriber line
(DSL) connection. If you obtain e-mail services from an ISP, ask the ISP to provide the correct SMTP address.
Dial-up connections are not supported. If you do not have an
SMTP server on your network, you can purchase third-party software that allows you to create an SMTP server.
● Prints up to 18,000 pages at 5% coverage.
●
No-shake cartridge design
● Authentic HP print cartridge detection
4 Chapter 1 Device basics ENWW
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Paper Input
Paper output
Connectivity
●
Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes.
● Tray 2 and optional trays 3, 4, and 5: 500-sheet trays.
These trays automatically detect standard paper sizes up to Legal and accommodate printing on custom-size paper.
●
Automatic document feeder (ADF): Holds up to 50 sheets of paper.
● Duplex printing and copying: With the optional duplexing accessory, provides two-sided printing and copying (printing on both sides of the paper).
●
ADF duplex scanning: The ADF has an automatic duplex feature for scanning two-sided documents.
● Optional envelope feeder: Holds up to 75 envelopes.
●
Standard output bin: The standard output bin is located on the left side of the device. This bin can hold up to 500 sheets of paper.
●
ADF output bin: The ADF output bin is underneath the
ADF input tray. The bin holds up to 50 sheets, and the device automatically stops when this bin is full.
●
Optional stapler/stacker: The stapler/stacker staples up to 30 sheets and stacks up to 500 sheets.
●
Optional 3-bin mailbox: One bin stacks up to 500 sheets, and two bins stack up to 100 sheets each for a total capacity of 700 sheets.
● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server
●
Optional analog-fax card
● Optional HP Digital Sending Software (DSS)
●
High-speed USB 2.0
● Jetlink for paper handling solutions
●
Optional HP Jetdirect enhanced input/output (EIO) print server cards:
LocalTalk
◦
◦
◦
◦
◦
Fast Ethernet 10/100TX
Ethernet 802.11b wireless
Bluetooth wireless printer adapter
Infrared adapter
Features comparison 5
Environmental features
Security features
●
The Sleep setting saves energy (meets ENERGY STAR guidelines).
● Secure Disk Erase
●
Security lock
● Job retention
●
DSS authentication
6 Chapter 1 Device basics ENWW
Walkaround
3
4
5
1
2
6
7
Document-feeder assembly
Document-feeder top cover
Document-feeder input tray
Top cover (provides access to the print cartridge)
Top-cover lever
Tray 1 (multipurpose tray)
Jam-access lever
8
9
Tray-number indicator
Paper-level indicator
10
Control-panel keypad
11
Control-panel display
12
Control-panel status lights
13
Scanner lock
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14
Output bin
15
Optional duplexer
16
On/off switch
17
Power connection
18
Interface ports
19
Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory)
Accessories and supplies
1
2
3
4
500-sheet feeder (Q5968A) (See the note that follows)
Duplexer (Q5969A)
Envelope feeder (Q2438B)
Stapler/stacker (Q5691A)
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5
6
7
8
Memory DIMM
HP Jetdirect print server (EIO card)
Hard-disk accessory (EIO card)
Storage cabinet/stand (Q5970A)
9
3-bin mailbox (Q5692A)
10
Staple cartridge (C8091A)
11
Print cartridge (CE267C)
12
HP LaserJet Analog Fax Accessory 300 (Q3701A)
See
Order parts, accessories, and supplies on page 228 for information about ordering accessories
and supplies.
NOTE:
The device accommodates up to three optional 500-sheet feeders. HP recommends using a cabinet when using the optional 500-sheet feeders.
Interface ports
1
2
3
4
1
2
3
4
EIO slot
Network connection (embedded HP Jetdirect print server)
High-speed USB 2.0 device port
Telephone-line connection (for the optional analog-fax accessory)
Locking and unlocking optional accessories
For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the cabinet are automatically locked to the bottom of the device. When accessories are installed, verify that the lock on each accessory is in the rear (locked) position.
To unlock the accessories, slide the lever to the forward (unlocked) position.
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Device software
The printing-system software is only available for download from the Web. See the getting started guide for installation instructions.
The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer.
NOTE:
For a list of printer drivers and updated software, go to www.hp.com/go/ ljm4349mfp_software .
Supported operating systems
The device supports the following operating systems:
Full software installation
●
Windows XP (32-bit and 64-bit)
● Windows Server 2003 (32-bit and 64-bit)
●
Windows Server 2008 (32-bit and 64-bit)
●
Windows 2000
●
Mac OS X V10.3, V10.4 and later
Printer driver only
●
Linux (Web only)
● UNIX model scripts (Web only)
NOTE:
For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported.
Supported printer drivers
Operating system PCL 5 PCL 6 Postscript level 3 emulation
Windows
Mac OS X V10.3, V10.4 and later
Linux
1 For Linux, download the postscript level 3 emulation driver from www.hp.com/go/linuxprinting .
The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
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Select the correct printer driver
Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language).
The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language
(PDL) drivers.
●
Use the PCL 6 printer driver for the best overall performance.
●
Use the PCL 5 printer driver for general office printing.
●
Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support.
Universal printer drivers
The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. For more information, go to www.hp.com/go/universalprintdriver .
Driver Autoconfiguration
The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation.
Some accessories that the Driver Autoconfiguration supports are the duplexing unit, optional paper trays, and dual inline memory modules (DIMMs).
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Update Now
If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see
Open the printer drivers on page 14 ),
on the Device Settings tab, click the Update Now button to update the driver.
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and default settings for
HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/hpdpc_sw .
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE:
The names of commands and dialog boxes might vary depending on your software program.
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.
●
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software.
●
Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
●
Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.
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Open the printer drivers
Operating System To change the settings for all print jobs until the software program is closed
Windows 2000, XP,
Server 2003, and
Server 2008
Mac OS X V10.3,
V10.4 and later
1.
On the File menu in the software program, click
Print.
2.
Select the driver, and then click Properties or
Preferences.
The steps can vary; this procedure is most common.
1.
On the File menu, click
Print.
2.
Change the settings that you want on the various pop-up menus.
To change the default settings for all print jobs
To change the device configuration settings
1.
Click Start, click Settings, and then click Printers or
Printers and Faxes.
2.
Right-click the driver icon, and then select Printing
Preferences.
1.
Click Start, click Settings, and then click Printers or
Printers and Faxes.
2.
Right-click the driver icon, and then select
Properties.
1.
On the File menu, click
Print.
3.
Click the Device Settings tab.
1.
In the Finder, on the Go menu, click Applications.
2.
Change the settings that you want on the various pop-up menus.
2.
Open Utilities, and then open Printer Setup Utility.
3.
Click on the print queue.
3.
On the Presets pop-up menu, click Save as and type a name for the preset.
4.
On the Printers menu, click
Show Info.
These settings are saved in the
Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
5.
Click the Installable
Options menu.
NOTE:
mode.
Configuration settings might not be available in Classic
14 Chapter 1 Device basics ENWW
Software for Macintosh computers
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
For network connections, use the embedded Web server (EWS) to configure the device. See
The printing system software includes the following components:
●
PostScript Printer Description (PPD) files
The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.
●
HP Printer Utility
Use the HP Printer Utility to set up device features that are not available in the printer driver:
◦ Name the device.
◦
Assign the device to a zone on the network.
◦ Assign an internet protocol (IP) address to the device.
◦
Download files and fonts.
◦ Configure the device for IP or AppleTalk printing.
You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see
Use the HP Printer Utility for
NOTE:
The HP Printer Utility is supported for Mac OS X V10.3 or later.
Remove software from Macintosh operating systems
To remove the software from a Macintosh computer, drag the PPD files to the trash can.
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Utilities
The device is equipped with several utilities that make it easy to monitor and manage the device on a network.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer.
NOTE:
HP Web Jetadmin 10.0 or later is required for full support of this product.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin .
When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see
Use information pages on page 146
.)
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 16
.
Other components and utilities
Windows
● Software installer — automates the printing system installation
●
Online Web registration
Macintosh OS
● PostScript Printer Description files (PPDs) — use with the
Apple PostScript drivers that come with the Mac OS
●
The HP Printer Utility — change device settings, view status, and set up printer-event notification from a Mac.
This utility is supported for Mac OS X V10.3 and later.
16 Chapter 1 Device basics ENWW
2 Control Panel
●
●
Navigate the Administration menu
●
●
●
●
●
●
●
●
●
●
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Use the control panel
The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status.
Control-panel layout
The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.
1
4
5
6
2
3
7
8
9
10
Attention light
Data light
Ready light
Brightness-adjustment dial
Touchscreen graphical display
Numeric keypad
Sleep button
Reset
Stop
Start
button
button
button
The Attention light indicates that the device has a condition that requires intervention. Examples include an empty paper tray or an error message on the touchscreen.
The Data light indicates that the device is receiving data.
The Ready light indicates that the device is ready to begin processing any job.
Turn the dial to control the brightness of the touchscreen.
Use the touchscreen to open and set up all device functions.
Allows you to type numeric values for number of copies required and other numeric values.
If the device is inactive for a long period of time, it automatically enters a sleep mode. To place the device into sleep mode or to reactivate the device, press the Sleep button.
Resets the job settings to factory or user-defined default values.
Stops the active job. While stopped, the control panel shows the options for the stopped job (for example, if you press the Stop button while the device is processing a print job, the control panel message prompts you to cancel or resume the print job).
Begins a copy job, starts digital sending, or continues a job that has been interrupted.
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Home screen
The home screen provides access to the device features, and it indicates the current status of the device.
NOTE:
Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.
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1
2 Device status line
3
4
5
6
7
8
Features
Copy count
Help button
Scroll bar
Sign Out
Network Address
Date and time
Depending on how the system administrator has configured the device, the features that appear in this area can include any of the following items:
●
Copy
● Fax
●
● Secondary E-mail
●
Network Folder
● Job Storage
●
Workflow
● Supplies Status
●
Administration
The status line provides information about the overall device status. Various buttons appear in this area, depending on the current status. For a description of each button that can appear in
the status line, see Buttons on the touchscreen on page 20 .
The copy count box indicates the number of copies that the device is set to make.
Touch the Help button to open the embedded help system.
Touch the up or down arrows on the scroll bar to see the complete list of available features.
Touch Sign Out to sign out of the device if you have signed in for access to restricted features.
After you sign out, the device restores all options to the default settings.
Touch Network Address to find information about the network connection.
The current date and time appear here. The system administrator can select the format that the device uses to show the date and time, for example 12-hour format or 24-hour format.
Use the control panel 19
Buttons on the touchscreen
The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button.
Home button. Touch the home button to go to the Home screen from any other screen.
Start button. Touch the Start button to begin the action for the feature that you are using.
NOTE:
The name of this button changes for each feature. For example, in the Copy feature, the button is named Start Copy .
Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start button. Touch the Stop button to halt the current job. The device prompts you to cancel the job or to resume it.
Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem.
Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the problem. The message also has instructions for solving the problem.
Help button. Touch the help button to open the built-in online Help system. For more information, see
Control-panel help system on page 20 .
Control-panel help system
The device has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button ( ) in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
If the device alerts you of an error or warning, touch the error ( ) or warning ( ) button to open a message that describes the problem. The message also contains instructions to help solve the problem.
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Navigate the Administration menu
From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature.
The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option that you want to configure. To return to the previous level, touch Back .
To exit the Administration menu, touch the Home button ( ) in the upper-left corner of the screen.
The device has built-in Help that explains each of the features that are available through the menus.
Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global Help system, touch the Help button ( ) in the upper-right corner of the screen.
The tables in the sections that follow indicate the overall structure of each menu.
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Information menu
Use this menu to print information pages and reports that are stored internally on the device.
Table 2-1 Information menu
Menu item Sub-menu item Sub-menu item Values Description
Configuration/Status
Pages
Fax Reports
Administration Menu
Map
Configuration Page
Supplies Status
Page
Usage Page
File Directory
Fax Activity Log
Fax Call Report
Billing Codes Report
Blocked Fax List
Speed Dial List
Sample Pages/Fonts PCL Font List
PS Font List
Fax Call Report
(button)
(button)
(button)
(button)
(button)
(button)
(button)
Shows the basic structure of the
Administration menu and current administration settings.
A set of configuration pages that show the current device settings.
Shows the status of supplies such as cartridges, maintenance kits, and staples.
Shows information about the number of pages that have been printed on each paper type and size.
A directory page that contains information for any mass-storage devices, such as flash drives, memory cards, or hard disks, that are installed in this device.
Contains a list of the faxes that have been sent from or received by this device.
A detailed report of the last fax operation, either sent or received.
Choose whether or not to include a thumbnail of the first page of the fax on the report.
Thumbnail on Report Yes
No (default)
When to Print Report Never auto print
Print after any fax job
Print after fax send jobs
Print after any fax error
Print after send errors only
Print after receive errors only
Print A list of billing codes that have been used for outgoing faxes. This report shows how many sent faxes were billed to each code.
A list of phone numbers that are blocked from sending faxes to this device.
Shows the speed dials that have been set up for this device.
A list of printer control language (PCL) fonts that are currently available on the device.
A list of PostScript (PS) fonts that are currently available on the device.
22 Chapter 2 Control Panel ENWW
Default Job Options menu
Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.
The Default Job Options menu contains the following sub-menus:
●
Default Options for Originals
●
Default Copy Options
●
Default Fax Options
●
Default E-mail Options
●
Default Send To Folder Options
●
Default Print Options
Default Options for Originals
Table 2-2 Default Options for Originals menu
Menu item Values
Paper Size
Number of Sides
Orientation
Optimize Text/Picture
Darkness
Description
Select a paper size from the list.
Select the paper size that is most often used for copy or scan originals.
1 Select whether copy or scan originals are most often single-sided or double-sided.
2
Portrait
Landscape
Select the orientation that is most often used for copy or scan originals. Select Portrait if the short edge is at the top or select
Landscape if the long edge is at the top.
Manually Adjust
Text
Photograph
Use this setting to optimize the output for a particular type of original.
You can optimize the output for text, pictures, or a mixture.
If you select Manually Adjust , you can specify the mix of text and pictures that will most often be used.
Select a value.
ENWW Default Job Options menu 23
Default Copy Options
Table 2-3 Default Copy Options menu
Menu item Sub-menu item
Number of Copies
Number of Sides
Staple/Collate
Image Adjustment
Output Bin
Edge-To-Edge
Staple
Collate
Background Cleanup
Sharpness
Output Bin
Paper Path
Values Description
1
2
Type the number of copies. The factory default setting is 1.
None (default)
Set the default number of copies for a copy job.
Set the default number of sides for copies.
Set up options for stapling and collating sets of copies.
One left angled
Off
If collation is selected, the device prints a complete copy before starting on the next copy. If collation is not selected, the device prints page 1 for all copies, then page 2 for all copies, etc.
On (default)
Adjust the value within the range.
Increase the Background Cleanup setting to remove faint images from the background or to remove a light background color.
Adjust the value within the range.
Adjust the Sharpness setting to clarify or soften the image.
<Binname> Select the default output bin, if applicable, for copies.
Face-up (straightest path) Select the default paper path for copies.
Face-down (correct order)
Normal (recommended)
(default)
Edge-To-Edge Output
If the original document is printed close to the edges, use the Edge-To-Edge feature to avoid shadows that can appear along the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies.
24 Chapter 2 Control Panel ENWW
Default Fax Options
Table 2-4 Fax Send menu
Menu item Sub-menu item
Resolution
Image Adjustment
Fax Header
Background Cleanup
Sharpness
Values Description
Standard (100x200dpi)
(default)
Fine (200x200dpi)
Superfine (300x300dpi)
Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Adjust the value within the range.
Increase the Background Cleanup setting to remove faint images from the background or to remove a light background color.
Adjust the value within the range.
Adjust the Sharpness setting to clarify or soften the image.
Prepend Use this feature to select the position of the fax header on the page.
Overlay
Select Prepend to print the fax header above the fax content and move the fax content down on the page.
Select Overlay to print the fax header over the top of the fax content without moving the fax content down.
Using this option could prevent a single-page fax from flowing onto another page.
Table 2-5 Fax Receive menu
Menu item
Forward Fax
Stamp Received Faxes
Fit to Page
Fax Paper Tray
Output Bin
Values
Fax Forwarding
Change PIN
Enabled
Disabled (default)
Enabled
Disabled
Select from the list of trays.
<Binname>
Description
To forward received faxes to another fax device, select Fax
Forwarding and Custom . You can then type the number of the other fax device into the Fax Forwarding Number field. When you select this menu item for the fist time, you are prompted to set up a PIN. You will be prompted to enter that PIN every time you try to use this menu.
This is the same PIN that is used to access the Fax Printing menu.
Use this option to add the date, time, senders phone number, and page number to each page of the faxes that this device receives.
Use this feature to shrink faxes that are larger than Letter-size or A4size so that they can fit onto a Letter-size or A4-size page. If it this feature set to Disabled , faxes larger than Letter or A4 will be flow across multiple pages.
Select the tray that holds the size and type of paper that you want to use for incoming faxes.
Select the default output bin, if applicable, to use for faxes.
ENWW Default Job Options menu 25
Default E-mail Options
Use this menu to set default options for e-mails that are sent from the device.
Menu item
Document File Type
Output Quality
Resolution
Color/Black
TIFF Version
Values
PDF (default)
JPEG
TIFF
M-TIFF
High (large file)
Medium (default)
Low (small file)
75 DPI
150 DPI (default)
200 DPI
300 DPI
Color scan (default)
Black/white scan
TIFF 6.0
(default)
TIFF (Post 6.0)
Description
Choose the file format for the e-mail.
Choosing higher quality for output increases the size of the output file.
Use this feature to select the resolution. Use a lower setting to create smaller files.
Specify whether the e-mail will be in black or in color.
Use this feature to specify the TIFF version to use when saving scanned files.
26 Chapter 2 Control Panel ENWW
Default Send to Folder Options
Use this menu to set default options for scan jobs sent to the computer.
Menu item
Color/Black
Document File Type
TIFF version
Output Quality
Resolution
Values
Color scan
Black/white scan (default)
PDF (default)
M-TIFF
TIFF
JPEG
TIFF 6.0
(default)
TIFF (post 6.0)
High (large file)
Medium (default)
Low (small file)
75 DPI
150 DPI (default)
200 DPI
300 DPI
400 DPI
600 DPI
Description
Specify whether the file will be in black or in color.
Choose the file format for the file.
Use this feature to specify the TIFF version to use when saving scanned files.
Choosing higher quality for output increases the size of the output file.
Use this feature to select the resolution. Use a lower setting to create smaller files.
ENWW Default Job Options menu 27
Default Print Options
Use this menu to set default options for jobs that are sent from a computer.
Table 2-6 Default Print Options menu
Menu item Sub-menu item Values Description
Copies Per Job
Default Paper Size
Default Custom Paper
Size
Output Bin
Print Sides
2-Sided Format
Unit of measure
X Dimension
Y Dimension
Output Bin
Paper Path
Type a value.
Use this feature to set the default number of copies for print jobs.
(List of supported sizes.) Choose a paper size.
Millimeters Configure the default paper size that is used when the user selects Custom as the paper size for a print job.
Inches
<binname>
Configure the width measurement for the Default
Custom Paper Size .
Configure the height measurement for the Default
Custom Paper Size .
Select the default output bin, if applicable, for print jobs.
Face-up (straightest path) Select the default paper path for print jobs.
Face-down (correct order)
1-sided Use this feature to select whether print jobs should be single-sided or double-sided by default.
2-sided
Book style
Flip style
Use this feature to configure the default style for 2sided print jobs. If Book style is selected, the back side of the page is printed the right way up. This option is for print jobs that are bound along the left edge. If Flip style is selected, the back side of the page is printed upside-down. This option is for print jobs that are bound along the top edge.
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Time/Scheduling menu
Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode.
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-7 Time/Scheduling menu
Menu item Sub-menu item Sub-menu item Values Description
Date/Time Date Format
Date
YYYY/MMM/DD
(default)
MMM/DD/YYYY
DD/MMM/YYYY
Use this feature to set the current date and time, and to set the date format and time format that are used to time-stamp outgoing faxes.
Time Format
Month
Day
Year
Time
12 hour (AM/PM)
(default)
24 hour
Sleep Delay
Hour
Minute
AM
PM
Use this feature to select the time interval that the device should remain inactive before entering Sleep Mode.
Wake Time Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
20 minutes
30 minutes (default)
45 minutes
1 hour (60 minutes)
90 minutes
2 hours
4 hours
Off (default)
Custom
Select Custom to set a wake time for each day of the week. The device exits sleep mode according to this schedule. Using a sleep schedule helps conserve energy and prepares the device for use so that users do not have to wait for it to warm up.
ENWW Time/Scheduling menu 29
Table 2-7 Time/Scheduling menu (continued)
Menu item Sub-menu item Sub-menu item
Fax Printing Fax Printing Mode
Change PIN
Values
Store all received faxes
Print all received faxes
Use Fax Printing
Schedule
Description
If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
For the fax printing schedule, the control panel prompts you to select days and times to print faxes.
Select Change PIN to change the PIN number that users must provide to print faxes.
30 Chapter 2 Control Panel ENWW
Management menu
Use this menu to set up global device-management options.
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-8 Management menu
Menu item Sub-menu item Values Description
Stored Job Management
Sleep mode
Manage Supplies
Quick Copy Job Storage
Limit
Quick Copy Job Held
Timeout
Select the maximum number of jobs to store
1 Hour
4 Hours
Use this menu to view and manage any jobs that are stored on the device.
1 Day
1 Week
Supply Low/Order
Threshold
Disable
Use Sleep Delay (default)
Use this feature to customize the sleep mode settings for this device.
Select Use Sleep Delay to set the device to enter sleep mode after the delay that is specified in the Time/
Scheduling menu.
Select a value in the range.
Use this menu to carry out administrative supply management tasks such as changing the threshold when supplies should be ordered.
Replace Black Cartridge Stop at low
Stop at out
Override at out (default)
ENWW Management menu 31
Initial Setup menu
The Initial Setup menu contains the sub-menus shown:
●
Networking and I/O menu
●
Fax Setup menu
●
E-mail Setup menu
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Networking and I/O
Table 2-9 Networking and I/O
Menu item Sub-menu item
I/O Timeout
Parallel Input
NOTE:
This item appears only if an EIO accessory is installed.
Embedded Jetdirect
EIO <X> Jetdirect
Values Description
High Speed
Advanced Functions
Select a value in the range. The factory default setting is 15 seconds.
I/O timeout refers to the elapsed time before a print job fails. If the stream of data that the device receives for a print job gets interrupted, this setting indicates how long the device will wait before it reports that the job has failed.
No Use the High Speed setting to configure the speed that the parallel port uses to communicate with the host.
Yes (default)
Enabled
Disabled
(default) Use the Advanced Functions setting to enable or disable bidirectional parallel communication.
See
Table 2-10 Jetdirect menus on page 32 for the list of options.
Table 2-10 Jetdirect menus
Menu item Sub-menu item
TCP/IP Enable
Host Name
Sub-menu item Values and Description
Off : Disable the TCP/IP protocol.
On (default): Enable the TCP/IP protocol.
An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the
HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the
LAN hardware (MAC) address.
32 Chapter 2 Control Panel ENWW
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
IPV4 Settings
Sub-menu item
Config Method
DHCP Release
DHCP Renew
Manual Settings
Values and Description
Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server.
Bootp : Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server.
DHCP : Use DHCP (Dynamic Host Configuration
Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP
Release and DHCP Renew menus are available to set
DHCP lease options.
Auto IP : Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.
Manual : Use the Manual Settings menu to configure
TCP/IPv4 parameters.
This menu appears if Config Method was set to
DHCP and a DHCP lease for the print server exists.
No (default): The current DHCP lease is saved.
Yes : The current DHCP lease and the leased IP address are released.
This menu appears if Config Method was set to
DHCP and a DHCP lease for the print server exists.
No (default): The print server does not request to renew the DHCP lease.
Yes : The print server requests to renew the current
DHCP lease.
(Available only if Config Method is set to Manual )
Configure parameters directly from the printer control panel:
IP Address : The unique IP address of the printer
(n.n.n.n), where n is a value from 0 to 255.
Subnet Mask : The subnet mask for the printer
(m.m.m.m), where m is a value from 0 to 255.
Syslog Server : The IP address of the syslog server used to receive and log syslog messages.
Default Gateway : The IP address of the gateway or router used for communications with other networks.
Idle Timeout : The time period, in seconds, after which an idle TCP print data connection is closed (default is
270 seconds, 0 disables the timeout).
ENWW Initial Setup menu 33
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item
Default IP
IPV6 Settings
Primary DNS
Secondary DNS
Enable
Address
DHCPV6 Policy
Primary DNS
Manual Settings
Values and Description
Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or
DHCP).
Auto IP : A link-local IP address 169.254.x.x is set.
Legacy : The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
Specify the IP address (n.n.n.n) of a Primary DNS
Server.
Specify the IP address (n.n.n.n) of a Secondary
Domain Name System (DNS) Server.
Use this item to enable or disable IPv6 operation on the print server.
Off (default): IPv6 is disabled.
On : IPv6 is enabled.
Use this item to manually configure an IPv6 address.
Manual Settings : Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address.
Router Specified : The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.
Router Unavailable : If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server.
Always : Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server.
Use this item to specify an IPv6 address for a primary
DNS server that the print server should use.
Use this item to manually set IPv6 addresses on the print server.
Enable : Select this item and choose On to enable manual configuration, or Off to disable manual configuration.
Address : Use this item to type a 32 hexadecimal digit
IPv6 node address that uses the colon hexadecimal syntax.
34 Chapter 2 Control Panel ENWW
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
Proxy Server
Sub-menu item
IPX/SPX
AppleTalk
DLC/LLC
Proxy Port
Enable
Frame Type
Enable
Enable
Values and Description
Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches
Web pages, and provides a degree of Internet security, for those clients.
To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to
255 octets.
For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy server address.
Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Off : Disable the IPX/SPX protocol.
On (default): Enable the IPX/SPX protocol.
Selects the frame-type setting for your network.
Auto : Automatically sets and limits the frame type to the first one detected.
EN_8023 , EN_II , EN_8022 , and EN_SNAP : Frametype selections for Ethernet networks.
Off (default): Disable the AppleTalk protocol.
On : Enable the AppleTalk protocol.
Off (default): Disable the DLC/LLC protocol.
On : Enable the DLC/LLC protocol.
ENWW Initial Setup menu 35
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
Security Print Sec Page
Sub-menu item
Secure Web
Diagnostics
IPsec or Firewall
Reset Security
Embedded Test
LAN HW Test
HTTP Test
Values and Description
Yes : Prints a page that contains the current security settings on the HP Jetdirect print server.
No (default): A security settings page is not printed.
For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and
HTTPS.
HTTPS Required : For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.
HTTP/HTTPS optional : Access using either HTTP or
HTTPS is permitted.
Specify the IPsec or Firewall status on the print server.
Keep : IPsec/Firewall status remains the same as currently configured.
Disable : IPsec/Firewall operation on the print server is disabled.
Specify whether the current security settings on the print server will be saved or reset to factory defaults.
No *: The current security settings are maintained.
Yes : Security settings are reset to factory defaults.
This menu provides tests to help diagnose network hardware or TCP/IP network connection problems.
Embedded tests help to identify whether a network fault is internal or external to the device. Use an embedded test to check hardware and communication paths on the print server. After you select and enable a test and set the execution time, you must select Execute to initiate the test.
Depending on the execution time, a selected test runs continuously until either the device is turned off, or an error occurs and a diagnostic page is printed.
CAUTION:
Running this embedded test will erase your TCP/IP configuration.
This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware. There are no external transmissions on your network.
Select Yes to choose this test, or No to not choose it.
This test checks operation of HTTP by retrieving predefined pages from the device, and tests the embedded Web server.
Select Yes to choose this test, or No to not choose it.
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Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
Ping Test
Dest Type
Dest IP
Packet Size
Timeout
Count
Print Results
Sub-menu item
SNMP Test
Select All Tests
Data Path Test
Execution Time [H]
Execute
Execute
Values and Description
This test checks operation of SNMP communications by accessing predefined SNMP objects on the device.
Select Yes to choose this test, or No to not choose it.
Use this item to select all available embedded tests.
Select Yes to choose all tests. Select No to select individual tests.
This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device.
It sends a predefined PS file to the device, However, the test is paperless; the file will not print.
Select Yes to choose this test, or No to not choose it.
Use this item to specify the length of time (in hours) that an embedded test will be run. You can select a value from 1 to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off.
Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed.
No *: Do not initiate the selected tests.
Yes : Initiate the selected tests.
This test is used to check network communications.
This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items:
Specify whether the target device is an IPv4 or IPv6 node.
IPV4 : Type the IPv4 address.
IPV6 : Type the IPv6 address.
Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 (default) and the maximum is 2048.
Specify the length of time, in seconds, to wait for a response from the remote host. The default is 1 and the maximum is 100.
Specify the number of ping test packets to send for this test. Select a value from 1 to 100. To configure the test to run continuously, select 0.
If the ping test was not set for continuous operation, you can choose to print the test results. Select Yes to print results. If you select No (default), results are not printed.
Specify whether to initiate the ping test. Select Yes to initiate the test, or No to not run the test.
ENWW Initial Setup menu 37
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
Ping Results
Sub-menu item
Packets Sent
Packets Received
Percent Lost
RTT Min
RTT Max
RTT Average
Ping In Progress
Refresh
Values and Description
Use this item to view the ping test status and results using the control panel display. You can select the following items:
Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed.
Shows the percent of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed.
Shows the minimum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response.
Shows the maximum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response.
Shows the average round-trip-time (RTT), from 0 to
4096 milliseconds, for packet transmission and response.
Shows whether a ping test is in progress. Yes indicates a test in progress, and No indicates that a test completed or was not run.
When viewing the ping test results, this item updates the ping test data with current results. Select Yes to update the data, or No to maintain the existing data.
However, a refresh automatically occurs when the menu times out or you manually return to the main menu.
38 Chapter 2 Control Panel ENWW
Table 2-10 Jetdirect menus (continued)
Menu item Sub-menu item
Link Speed
Sub-menu item
Print Protocols
Values and Description
The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings:
CAUTION:
If you change the link setting, network communications with the print server and network device might be lost.
Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A
1000T half-duplex selection is not supported.)
10T Half : 10 Mbps, half-duplex operation.
10T Full : 10 Mbps, Full-duplex operation.
100TX Half : 100 Mbps, half-duplex operation.
100TX Full : 100 Mbps, full-duplex operation.
100TX Auto : Limits auto-negotiation to a maximum link speed of 100 Mbps.
1000TX Full : 1000 Mbps, full-duplex operation.
Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare,
AppleTalk, DLC/LLC.
ENWW Initial Setup menu 39
Fax Setup
Table 2-11 Fax Setup menu
Menu item Sub-menu item
Required Settings Location
PC Fax Send
Date/Time
Fax Header
Information
Sub-menu item
Phone Number
Company Name
Values
(Countries/regions listed)
Description
Configure the settings that are legally required for outgoing faxes.
Disabled
Enabled (default)
Use this feature to enable or disable PC Fax
Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct driver installed.
40 Chapter 2 Control Panel ENWW
Table 2-11 Fax Setup menu (continued)
Menu item
Fax Send Settings
Sub-menu item
Fax Dial Volume
Error Correction
Mode
JBIG Compression
Maximum Baud Rate
Dialing Mode
Redial On Busy
Redial On No Answer
Redial Interval
Detect Dial Tone
Dialing Prefix
Billing Codes
Sub-menu item
Minimum Length
Values Description
Off
Medium (default)
High
Enabled
Disabled
Disabled
Enabled
(default)
(default)
Use this feature to set the volume of the tones that you hear while the device dials the fax number.
When Error Correction Mode is enabled and an error occurs during fax transmission, the device sends or receives the error portion again.
The JBIG Compression reduces faxtransmission time, which can result in lower phone charges. However, using JBIG
Compression sometimes causes compatibility problems with older fax machines. If this occurs, turn off the JBIG
Compression.
Select a value from the list.
Use this feature to set the maximum baud rate for receiving faxes. This can be used as a diagnostic tool for troubleshooting fax problems.
Select whether the device should use tone or pulse dialing.
Tone (default)
Pulse
The range is between
0 and 9. The factory default is 3 times.
Type the number of times the device should attempt to redial if the line is busy.
Never
Once
Twice
(default) Use this feature to specify the number of times the device should attempt to dial if the recipient fax number does not answer.
NOTE: Twice is available in locations other than the United States and Canada.
The range is between
1 and 5 minutes. The factory default is 5 minutes.
Use this feature to specify the number of minutes between dialing attempts if the recipient number is busy or not answering.
Enabled
Disabled (default)
Use this feature to specify whether the device should check for a dial tone before sending a fax.
Off (default)
Custom
Off (default)
Custom
Use this feature to specify a prefix number that must be dialed when sending faxes from the device.
When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax.
The range is between 1 and 16 digits. The default is 1 digit.
ENWW Initial Setup menu 41
Table 2-11 Fax Setup menu (continued)
Menu item Sub-menu item Sub-menu item
Fax Receive Settings Rings To Answer
Ring Interval
Ringer Volume
Blocked Fax
Numbers
Add Blocked
Numbers
Remove Blocked
Numbers
Clear All Blocked
Numbers
Values Description
The range varies by location. The factory default is 2 rings.
Default (default)
Custom
Off
Low (default)
Use this feature to specify the number of rings that must occur before the fax modem answers.
Use this feature to control the time between rings for incoming faxes.
Set the volume for the fax ring-tone.
High
Type the fax number to add.
Select a fax number to remove.
No (default)
Use this feature to add or delete numbers from the blocked fax list. The blocked fax list can contain up to 30 numbers. When the device receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with job-accounting information.
Yes
42 Chapter 2 Control Panel ENWW
E-mail Setup
Use this menu to enable the e-mail feature and to configure basic e-mail settings.
NOTE:
To configure advanced e-mail settings, use the embedded Web server. For more information, see
Embedded Web server on page 16 .
Table 2-12 E-mail Setup menu
Menu item Values Description
Address Validation
Find Send Gateways
SMTP Gateway
Test Send Gateway
On (default)
Off
Enter a value.
This option enables the device to check e-mail syntax when you type an e-mail address. Valid e-mail addresses require the "@" sign and a ".".
Search the network for SMTP gateways that the device can use to send e-mail.
Specify the IP address of the SMTP gateway that is used to send email from the device.
Test the configured SMTP gateway to see if it is functional.
Send Setup menu
Table 2-13 Send Setup menu
Menu item Values
Replicate MFP
Allow Transfer to New DSS
Enter a value (IP Address).
Allow Use of Digital Send Service
Description
Copy the local Send settings from one device to another.
Use this feature to allow the transfer of the device from one HP Digital
Sending Software (DSS) server to another.
HP DSS is a software package that handles digital sending tasks such as faxing, e-mail, and sending a scanned document to a network folder.
This feature allows you to configure the device for use with an
HP Digital Sending Software (DSS) server.
ENWW Initial Setup menu 43
Device Behavior menu
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-14 Device Behavior menu
Menu item Sub-menu item
Language
Sub-menu item
Key Press Sound
Inactivity Timeout
Warning/Error
Behavior
Tray Behavior
Clearable Warnings
Continuable Events
Jam Recovery
Use Requested Tray
Manually Feed
Prompt
PS Defer Media
Use Another Tray
Size/Type Prompt
Duplex Blank Pages
Values Description
Select the language from the list.
On
Off
(default)
Use this feature to select a different language for control-panel messages. When you select a new language, the keyboard layout might also change.
Use this feature to specify whether you hear a sound when you touch the screen or press buttons on the control panel.
Type a value between 10 and 300 seconds. The factory default is 60 seconds.
Use this feature to specify the amount of time that elapses between any activity on the control panel and the device resetting to the default settings.
On
Job (default)
Auto continue (10 seconds) (default)
Touch OK to continue
Auto (default)
On
Use this feature to set the amount of time that a clearable warning appears on the control panel.
Use this option to configure the device behavior when the device encounters certain errors.
Use this feature to configure how the device handles pages that are lost during a jam.
Off
Exclusively (default)
First
Always (default)
Unless Loaded
Enabled (default)
Disabled
Enabled (default)
Use this feature to control how the device handles jobs that have specified a specific input tray.
Use this feature to indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the device pulls from the multipurpose tray instead.
Use this feature to choose either the
PostScript (PS) or HP paper-handling model.
Disabled
Display
Use this feature to turn on or off the controlpanel prompt to select another tray when the specified tray is empty.
Use this feature to control whether the tray configuration message appears whenever a tray is opened or closed.
Do not display
(default)
Auto (default)
Yes
Use this feature to control how the device handles two-sided jobs (duplexing).
44 Chapter 2 Control Panel ENWW
Table 2-14 Device Behavior menu (continued)
Menu item Sub-menu item Sub-menu item
Stapler/Stacker Staple
MBM-3
Configuration
General Copy
Behavior
Staples Out
Operation Mode
Scan Ahead
Auto Print Interrupt
Copy Interrupt
First Copy Speed
Values
None
One
Continue (default)
Stop
Function Separator
Mailbox
Stacker
Enabled (default)
Disabled
Enabled
Disabled
Enabled
Disabled
Description
If the optional stapler/stacker is installed, use this feature to set stapling characteristics for the device.
Use this feature to configure the optional 3bin mailbox accessory.
Use this feature to turn on no-wait scanning.
With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available.
When this feature is enabled, copy jobs can interrupt print jobs that are set to print multiple copies.
The copy job is inserted into the print queue at the end of one copy of the print job. After the copy job is complete, the device continues printing the remaining copies of the print job.
When this feature is enabled, a copy job that is currently printing can be interrupted when a new copy job is started. You are prompted to confirm that you want to interrupt the current job.
No early warm up
Early warm up
ENWW Device Behavior menu 45
Table 2-14 Device Behavior menu (continued)
Menu item Sub-menu item Sub-menu item
General Print
Behavior
Default Paper Size
Override A4/Letter
Manual Feed
Courier Font
Wide A4
Print PS Errors
Print PDF Errors
Personality
Values Description
Select from the list of paper sizes.
Use this feature to configure the default paper size used for print jobs.
No
Yes (default)
Enabled
Disabled
Regular
(default)
(default)
Use this feature to print on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the device (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded). This option will also override
A3 with ledger-size paper and ledger with A3size paper.
When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job.
Use this feature to select which version of the
Courier font you want to use.
Dark
Enabled
Disabled (default)
Use this feature to change the printable area of A4-size paper. If you enable this option, eighty 10-pitch characters can be printed on a single line of A4 paper.
Enabled
Disabled
Enabled
Disabled
Auto
PCL
(default)
(default)
(default)
Use this feature to select whether a
PostScript (PS) error page is printed when the device encounters a PS error.
Use this feature to select whether a PDF error page is printed when the device encounters a PDF error.
Select the printer language that the device should use.
PS
Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software commands are sent to the device.
46 Chapter 2 Control Panel ENWW
Table 2-14 Device Behavior menu (continued)
Menu item Sub-menu item
PCL
PCL
Sub-menu item
Form Length
Orientation
Font Source
Font Number
Font Pitch
Font Point Size
Symbol Set
Append CR to LF
Suppress Blank
Pages
Media Source
Mapping
Values Description
Type a value between 5 and 128 lines. The factory default is 60 lines.
Portrait (default)
PCL is a set of printer commands that
Hewlett-Packard developed to provide access to printer features.
Landscape
Select the orientation that is most often used print jobs. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top.
Use this feature to select the font source for the user-soft default font.
Select the source from the list.
Type the font number. The range is between 0 and 999.
The factory default is
0.
Use this feature to specify the font number for the user-soft default font using the source that is specified in the Font Source menu item.
The device assigns a number to each font and lists it on the PCL font list (available from the Administration menu).
Type a value between 0.44 and
99.99. The factory default is 10.00.
If Font Source and Font Number indicate a contour font, then use this feature to select a default pitch (for a fixed-spaced font).
Type a value between 4.00 and
999.75. The factory default is 12.00.
If Font Source and Font Number indicate a contour font, then use this feature to select a default point size (for a proportional-spaced font).
PC-8 (default)
(50 additional symbol sets from which to choose)
Use this feature to select any one of several available symbol sets from the control panel.
A symbol set is a unique grouping of all the characters in a font.
No (default)
Yes
No (default)
Yes
Standard
Classic
(default)
Use this feature to configure whether a carriage return (CR) is appended to each line feed (LF) encountered in backwardscompatible PCL jobs (pure text, no job control).
This option is for users who are generating their own PCL, which could include extra form feeds that would cause blank pages to be printed. When Yes is selected, form feeds are ignored if the page is blank.
Use this feature to select and maintain input trays by number when you are not using the device driver, or when the software program has no option for tray selection.
ENWW Device Behavior menu 47
Print Quality menu
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-15 Print Quality menu
Menu item Sub-menu item
Set Registration Test Page
Fuser Modes
Optimize
Resolution
REt
Economode
Toner Density
Source
Adjust Tray <X>
<Paper Type>
Restore Modes
High Transfer
Line Detail
Values Description
Print (button) Use Set Registration to shift the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back.
All trays
Tray <X>: <contents>
(choose a tray)
Print a test page for setting the registration.
Select the source input tray for printing the
Registration page.
Set
Shift from -20 to 20 along the X or Y axes. 0 is the default.
Perform the alignment procedure for each tray.
When it creates an image, the device scans across the page from side to side as the sheet feeds from top to bottom into the device.
Restore
Normal
(button)
(default)
The scan direction is referred to as X. X1 is the scan direction for the first side of a 2-sided page. X2 is the scan direction for the second side of a 2-sided page.
The feed direction is referred to as Y.
Configure the fuser mode associated with each media type.
Restore the fuser modes to the default settings.
Optimizes certain parameters for all jobs rather than (or in addition to) optimizing by paper path.
Increased
Off (default)
On
300
600
Use this feature to select the print resolution.
FastRes 1200 (default)
ProRes 1200
Off
Light
Medium (default)
Enable Resolution Enhancement technology (REt), which produces print output with smooth angles, curves, and edges. All print resolutions, including
FastRes 1200, benefit from REt.
Dark
Enabled
Disabled
When Economode is enabled, the device prints with a reduced amount of toner per page; however, the print quality of the page is slightly reduced.
Choose from a range of 1 to 5. 3 is the default.
Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest.
48 Chapter 2 Control Panel ENWW
Table 2-15 Print Quality menu (continued)
Menu item
Calibration/Cleaning
Sub-menu item
Auto Cleaning
Cleaning Interval
Auto Cleaning Size
Process Cleaning Page
Values
Enabled
Disabled
1000
2000
5000
10000
20000
Letter
A4
Process (button)
Description
When auto-cleaning is on, the device prints a cleaning page when the page count reaches the value that is set in Cleaning Interval .
Set the interval when the cleaning page should be printed. The interval is measured by the number of pages printed.
Select the size of paper used for the cleaning page.
Use this feature to create and process a cleaning page for cleaning excess toner off the pressure roller in the fuser. The process takes up to 2.5 minutes.
ENWW Print Quality menu 49
Troubleshooting menu
NOTE:
Values shown with "(default)" are the factory-default values. Some menu items have no default.
Table 2-16 Troubleshooting menu
Menu item Sub-menu item
Event Log
Sub-menu item
Calibrate Scanner
Fax T.30 Trace
Fax Transmit Signal
Loss
Fax V.34
Fax Speaker Mode
Paper Path Sensors
Print T.30 Report
When to Print Report
Values Description
Print (button)
Calibrate (button)
This feature shows the event codes and their corresponding engine cycles on the display, and it allows you to print the full event log.
Use this feature to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans.
Never auto print
Print after any fax job
Use this feature to print or configure the fax
T.30 trace report. T.30 is the standard that specifies handshaking, protocols, and error correction between fax machines.
Print after fax send jobs
You might need to calibrate the scanner if it is not capturing the correct sections of scanned documents.
Print after any fax error
Print after send errors only
Print after receive errors only
A value between 0 and 30.
Normal
Off
Normal
(default)
(default)
Diagnostic
Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning.
Use this feature to disable V.34 modulations if several fax failures have occurred or if phone line conditions require it.
This feature can be used by a technician to evaluate and diagnose fax issues by listening to the sounds of fax modulations. The factory default setting is Normal.
Initiate a test of the paper path sensors.
50 Chapter 2 Control Panel ENWW
Table 2-16 Troubleshooting menu (continued)
Menu item Sub-menu item Sub-menu item
Paper Path Test Test Page
Source
Destination
Duplex
Copies
Values Description
Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths.
Specify whether the test page will be printed from all trays or from a specific tray.
All trays
Tray 1
Tray 2
(Additional trays are shown, if applicable.)
All bins
Stacker Bin
Select the output option for the test page. You can choose to send the test page to all output bins or only to a specific bin.
Standard Output Bin
Off (default) Select whether the duplexer should be included in the Paper Path test.
On
Range: 2-30,
Default=2
Select how many pages should be sent from the specified source as part of the Paper Path test.
ENWW Troubleshooting menu 51
Table 2-16 Troubleshooting menu (continued)
Menu item Sub-menu item Sub-menu item
Finishing Paper Path
Test
Staples Finishing Options
Media Size
Manual Sensor Test
Stack
Media Type
Copies
Duplex
Print Test Page
Media Size
Media Type
Copies
Duplex
Print Test Page
Values Description
Choose from a list of available options.
Test paper handling features for the finisher.
Letter
Select the option that you want to test.
Select the paper size for the Finishing Paper
Path Test.
Legal
A4
Executive (JIS)
8.5 x 13
Range: 2-30,
Default=2
Off
On
Print (button)
Select the paper type for the Finishing Paper
Path Test.
Select the number of copies to include in the
Finishing Paper Path Test.
Select whether to use the duplexer in the
Finishing Paper Path Test.
Letter
Legal
A4
Print a test page to use for the Finishing
Paper Path Test.
Select the options that you want to use to test the stacker.
Executive (JIS)
8.5 x 13
Select from a list of types.
1
Select the type of media to use for the
Finishing Paper Path Test.
Select the number of copies to include in the
Finishing Paper Path Test.
10
50
100
500
Off
On
Print (button)
Select whether to use the duplexer in the
Finishing Paper Path Test.
Print a test page to use for the Finishing
Paper Path Test.
Test the device sensors and switches for correct operation. Each sensor is displayed on the control-panel screen, along with its status. Manually trip each sensor and watch for it to change on the screen. Press the Stop button to abort the test.
52 Chapter 2 Control Panel ENWW
Table 2-16 Troubleshooting menu (continued)
Menu item Sub-menu item Sub-menu item
Component Test
Print/Stop Test
Scanner Tests
Control Panel LEDs
Display
Buttons
Touchscreen
Values
Continuous value from 0 to 60,000 milliseconds. The default is 0 milliseconds.
Description
Exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the device during the test.
Press the Stop button to abort the test.
Isolate faults by stopping the device during the print cycle and observing where in the process the image degrades. To run the test, specify a stop time. The next job that is sent to the device will stop at the specified time in the process.
This menu item is used by a service technician to diagnose potential problems with the device scanner.
Use this feature to make sure the components of the control panel are functioning correctly.
ENWW Troubleshooting menu 53
Resets menu
Table 2-17 Resets menu
Menu item Values Description
Clear Local Address Book
Clear Document Feeder
Message
Reset Supplies
Clear (button) Use this feature to clear all addresses from the address books that are stored on the device.
Use this feature to clear all events from the Fax Activity Log.
Clear Fax Activity Log Yes
No (default)
Restore Factory Telecom Setting Restore (button)
Restore Factory Settings
Clear Maintenance Message
Restore
Clear
Clear
(button)
(button)
(button)
Use this option to restore the telephone-related settings that are in the Initial Setup menu to factory default values.
Use this feature to restore all device settings to their factory defaults.
Clear the Order Maintenance Kit and Replace Maintenance Kit warning messages.
Use this feature to clear the Order Document Feeder Kit and Replace
Document Feeder Kit warning messages.
New Maintenance Kit (Yes/No)
New Document Feeder Kit (Yes/
No)
Notify the device that a new maintenance kit or document feeder kit has been installed.
54 Chapter 2 Control Panel ENWW
Service menu
The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
ENWW Service menu 55
56 Chapter 2 Control Panel ENWW
3 Input/output (I/O)
This chapter describes how to configure certain network parameters on the device. The following topics are covered:
●
●
ENWW 57
USB configuration
This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
Figure 3-1
USB connection
1
2
USB connector
USB port (type B)
58 Chapter 3 Input/output (I/O) ENWW
Network configuration
You might need to configure certain network parameters on the device. You can configure these parameters in the following locations:
●
Installation software
●
Device control panel
●
Embedded Web server
●
Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh)
NOTE:
For more information about using the embedded Web server, see Embedded Web server on page 16
For more information on supported networks and network configuration tools, see the HP Jetdirect Print
Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed.
This section contains the following information about configuring network parameters:
●
●
●
Disable network protocols (optional)
●
HP Jetdirect EIO print servers
Configure TCP/IPv4 parameters
If your network doesn't provide automatic IP addressing through DHCP, BOOTP, RARP, or another method, you might need to enter the following parameters manually before you can print over the network:
● IP address (4 bytes)
●
Subnet mask (4 bytes)
● Default gateway (4 bytes)
Set an IP address
You can view the current IP address of the device from the control-panel Home screen by touching
Network Address .
Use the following procedure to change the IP address manually.
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
5.
Touch TCP/IP .
ENWW Network configuration 59
6.
Touch IPV4 Settings .
7.
Touch Config Method .
8.
Touch Manual .
9.
Touch Save .
10.
Touch Manual Settings .
11.
Touch IP Address .
12.
Touch the IP Address text box.
13.
Use the touchscreen keypad to type the IP address.
14.
Touch OK .
15.
Touch Save .
Set the subnet mask
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
5.
Touch TCP/IP .
6.
Touch IPV4 Settings .
7.
Touch Config Method .
8.
Touch Manual .
9.
Touch Save .
10.
Touch Manual Settings .
11.
Touch Subnet Mask .
12.
Touch the Subnet Mask text box.
13.
Use the touchscreen keypad to type the subnet mask.
14.
Touch OK .
15.
Touch Save .
Set the default gateway
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
60 Chapter 3 Input/output (I/O) ENWW
5.
Touch TCP/IP .
6.
Touch IPV4 Settings .
7.
Touch Config Method .
8.
Touch Manual .
9.
Touch Save .
10.
Touch Manual Settings .
11.
Touch Default Gateway .
12.
Touch the Default Gateway text box.
13.
Use the touchscreen keyboard to type the default gateway.
14.
Touch OK .
15.
Touch Save .
Configure TCP/IPv6 parameters
For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print Server
Administrator's Guide.
Disable network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits:
●
It decreases device-generated network traffic.
●
It prevents unauthorized users from printing to the device.
●
It provides only pertinent information on the configuration page.
●
It allows the device control panel to display protocol-specific error and warning messages.
Disable IPX/SPX
NOTE:
Do not disable this protocol in Windows-based systems that print to the printer through IPX/
SPX.
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
5.
Touch IPX/SPX .
6.
Touch Enable .
7.
Touch Off .
8.
Touch Save .
ENWW Network configuration 61
Disable AppleTalk
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
5.
Touch AppleTalk .
6.
Touch Enable .
7.
Touch Off .
8.
Touch Save .
Disable DLC/LLC
1.
Scroll to and touch Administration .
2.
Scroll to and touch Initial Setup .
3.
Touch Networking and I/O .
4.
Touch Embedded Jetdirect .
5.
Touch DLC/LLC .
6.
Touch Enable .
7.
Touch Off .
8.
Touch Save .
HP Jetdirect EIO print servers
HP Jetdirect print servers (network cards) can be installed in the EIO slot. These cards support multiple network protocols and operating systems. HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software.
NOTE:
Configure the card through the control panel, the printer installation software, or HP Web
Jetadmin. Refer to the HP Jetdirect print server documentation for more information.
62 Chapter 3 Input/output (I/O) ENWW
4 Media and trays
This chapter contains the following sections:
●
●
●
●
●
Printing and paper-storage environment
●
●
●
ENWW 63
General media specifications
For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print
Media Guide (available at www.hp.com/support/ljpaperguide ) .
Category
Acid content
Caliper
Curl in ream
Cut edge conditions
Fusing compatibility
Grain
Moisture content
Smoothness
Specifications
5.5 pH to 8.0 pH
0.094 to 0.18 mm (3.0 to 7.0 mils)
Flat within 5 mm (0.02 in)
Cut with sharp blades with no visible fray.
Must not scorch, melt, offset, or release hazardous emissions when heated to 200°
C (392°F) for 0.1 second.
Long grain
4% to 6% by weight
100 to 250 Sheffield
64 Chapter 4 Media and trays ENWW
General guidelines for media
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer
Family Print Media Guide.
To download a copy of the HP LaserJet Printer Family Print Media Guide, go to www.hp.com/support/ ljpaperguide .
It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family
Print Media Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).
Hewlett-Packard Company recommends testing any paper before buying it in large quantities.
CAUTION:
Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements.
Paper to avoid
The product can handle many types of paper. Using paper that does not meet specifications will cause lower print quality and increase the chance of jams.
●
Do not use paper that is too rough. Use paper with a tested smoothness rating of 100–250 Sheffield.
● Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations.
●
Do not use multipart forms.
● Do not use paper that has already been printed on, or that has been fed through a photocopier.
●
Do not use paper that contains a watermark if you are printing solid patterns.
● Do not use heavily embossed or raised-letterhead papers.
●
Do not use papers that have heavily textured surfaces.
●
Do not use offset powders or other materials that prevent printed forms from sticking together.
●
Do not use paper that has a colored coating that was added after the paper was produced.
Paper that can damage the device
In rare circumstances, paper can damage the device. The following paper must be avoided to prevent possible damage to the device:
●
Do not use paper with staples attached.
● Do not use transparencies, labels, or photo or glossy paper designed for Inkjet printers or other low temperature printers. Use only media that is specified for use with HP LaserJet printers.
ENWW General guidelines for media 65
●
Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser.
●
Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device. Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser.
To order HP LaserJet printing supplies, see Order parts, accessories, and supplies on page 228 .
General media specifications
For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print
Media Guide (available at www.hp.com/support/ljpaperguide ) .
Category
Acid content
Caliper
Curl in ream
Cut edge conditions
Fusing compatibility
Grain
Moisture content
Smoothness
Specifications
5.5 pH to 8.0 pH
0.094 to 0.18 mm (3.0 to 7.0 mils)
Flat within 5 mm (0.02 in)
Cut with sharp blades with no visible fray.
Must not scorch, melt, offset, or release hazardous emissions when heated to 200°
C (392°F) for 0.1 second.
Long grain
4% to 6% by weight
100 to 250 Sheffield
66 Chapter 4 Media and trays ENWW
Media considerations
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:
●
Weight: The weight of the envelope paper should not exceed 105g/m 2 (28lb) or jamming might occur.
● Construction: Prior to printing, envelopes should lie flat with less than 6mm (0.25 inch) curl, and should not contain air.
●
Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
● Temperature: You should use envelopes that are compatible with the heat and pressure of the printer.
●
Size: You should use only envelopes within the following size ranges.
◦ Minimum: 76 x 127mm (3 x 5 inches)
◦
Maximum: 216 x 356mm (8.5 x 14 inches)
NOTE:
Use only tray 1 or the optional envelope feeder to print envelopes. You might experience some jams when using any media with a length less than 178mm (7 inches). This might be caused by paper that has been affected by environmental conditions. For optimum performance, make sure you are storing and handling the paper correctly. Also, choose envelopes in the printer driver (see
Supported printer drivers on page 11 ).
Envelopes with double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
ENWW Media considerations 67
1
2
Acceptable envelope construction
Unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.
Envelope margins
The following gives typical address margins for a commercial #10 or DL envelope.
Type of address
Return address
Delivery address
Top margin
15mm (0.6 inch)
51mm (2.0 inches)
Left margin
15mm (0.6 inch)
89mm (3.5 inches)
NOTE:
For the best print quality, position margins no closer than 15mm (0.6 inch) from the edges of the envelope. Avoid printing over the area where the envelope's seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
For more information, see Printing and paper-storage environment on page 77 .
Labels
CAUTION:
To avoid damaging the MFP, use only labels recommended for laser printers. Never print on the same sheet of labels more than once or print on a partial sheet of labels.
68 Chapter 4 Media and trays ENWW
Label construction
When selecting labels, consider the quality of each component:
●
Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing temperature.
●
Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets with spaces between the labels, causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than 13mm (0.5 inch) of curl in any direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
NOTE:
Choose labels in the printer driver (see
Supported printer drivers on page 11 ).
Transparencies
Transparencies used in the printer must be able to withstand 200°C (392°F), the printer's fusing temperature.
CAUTION:
To avoid damaging the MFP, use only transparencies recommended for use in HP
LaserJet printers, such as HP-brand transparencies.
NOTE:
Choose transparencies in the printer driver (see
Supported printer drivers on page 11
).
Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and postcards.
Some card stock performs better than others because its construction is better suited for feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 157g/m
2
(42lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.
NOTE:
You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield.
Card stock construction
●
Smoothness: 135-157g/m 2 (36-42lb) card stock should have a smoothness rating of 100-180
Sheffield. 60-135g/m
2
(16-36lb) card stock should have a smoothness rating of 100-250 Sheffield.
●
Construction: Card stock should lie flat with less than 5mm (0.2in.) of curl.
●
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
●
Sizes: Only use card stock within the following size ranges:
◦
Minimum: 76 x 127mm (3 x 5in.)
◦ Maximum: 216 x 356mm (8.5 x 14.0in.)
Card stock guidelines
Set margins at least 2mm (0.08in.) away from the edges.
ENWW Media considerations 69
Letterhead and preprinted forms
Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models in order to achieve adequate toner adhesion.
NOTE:
Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines:
● Avoid using low-temperature inks (the kind used with some types of thermography).
●
Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.
● Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.
●
When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage.
● Avoid processing preprinted forms that have a finish or coating.
●
Avoid using heavily embossed or raised-letterhead papers.
● Avoid papers that have heavily textured surfaces.
●
Avoid using offset powders or other materials that prevent printed forms from sticking together.
Select the correct fuser mode
The device automatically adjusts the fuser mode based on the media type to which the tray is set. For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to make the toner adhere better to the page, but transparencies need a lower fuser-mode setting to avoid damage to the device. The default setting generally provides the best performance for most print-media types.
The fuser mode can be changed only if the media type has been set for the tray that you are using. See
. After the media type has been set for the tray, then the fuser mode for that type can be changed on the Administration menu in the Print Quality submenu at the device control panel. See
Print Quality menu on page 48 .
NOTE:
Using the High 1 or High 2 fuser mode setting improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The device might print at a slower speed when the fuser mode is set to High 1 or High 2 . The table below describes the ideal fuser mode setting for supported media types.
Media type
Plain
Preprinted
Letterhead
Fuser mode setting
Normal
Normal
Normal
70 Chapter 4 Media and trays ENWW
Media type
Transparency
Prepunched
Labels
Bond
Recycled
Color
Light
Card stock
Rough
Envelope
Fuser mode setting
Low 2
Normal
Normal
Normal
Normal
Normal
Low 1
Normal
High 1
Normal
To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality , touch Fuser Modes , and then touch Restore Modes .
ENWW Media considerations 71
Select print media
Table 4-1 Supported types of media
Type of media Tray 1 Trays 2, 3,
4, and 5
Optional duplexer Optional envelope feeder
3-bin mailbox or stacker part of stapler/stacker
Stapler part of stapler/stacker
Plain
Preprinted
Letterhead
Transparency
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Prepunched
Labels
Bond
Recycled
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X Color
Cardstock X X X
Rough
Envelope
1
2
X X X X X X
X X
Face-up delivery only.
If a 3-bin mailbox is installed, select the bottom bin when printing on cardstock. Media weights that are 200g/m 2 or greater are supported only in the bottom bin.
Letter
A4
Legal
Executive
Statement
8.5 x 13
A5
B5 (JIS)
Executive (JIS)
D Postcard (JIS)
16K
Custom
Table 4-2 Tray 1 supported sizes and weights
Size Dimensions
Weight
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
216 x 356mm (8.5 x 14 inches)
184 x 267mm (7.3 x 10.5 inches)
140 x 216mm (5.5 x 8.5 inches)
216 x 330mm (8.5 x 13 inches)
148 x 210mm (5.8 x 8.3 inches)
182 x 257mm (7.2 x 10.1 inches)
216 x 330mm (8.5 x 13 inches)
148 x 200mm (5.8 x 7.9 inches)
197 x 273mm (7.75 x 10.75 inches)
Minimum: 76 x 127mm (3 x 5 inches)
60 to 200g/m
2
(16 to 53lb)
Maximum: 216 x 356mm (8.5 x 14 inches)
Capacity
100 sheets of 75g/m
2
(20lb) paper
72 Chapter 4 Media and trays ENWW
Table 4-2 Tray 1 supported sizes and weights (continued)
Size
Weight Capacity
Envelope Commercial #10
EnvelopeDL ISO
105 x 241mm (4.1 x 9.5 inches)
110 x 220mm (4.3 x 8.7 inches)
75 to 105g/m
2
(20 to 28lb)
10 envelopes
EnvelopeC5 ISO
EnvelopeB5 ISO
162 x 229mm (6.4 x 9.0 inches)
176 x 250mm (6.9 x 9.8 inches)
EnvelopeMonarch #7-3/4
1
2
3
98 x 191mm (3.9 x 7.5 inches)
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
To print on custom-size paper, see
Load small sizes, custom sizes, or heavy paper on page 87 .
Table 4-3 Trays 2, 3, 4, and 5 supported sizes and weights
Size Dimensions
Weight Capacity
Letter
A4
Executive
Legal
B5 (JIS)
A5
8.5 x 13
Executive (JIS)
16K
Custom
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
184 x 267mm (7.3 x 10.5 inches)
216 x 356mm (8.5 x 14 inches)
182 x 257mm (7.2 x 10.1 inches)
148 x 210mm (5.8 x 8.3 inches)
216 x 330mm (8.5 x 13 inches)
216 x 330mm (8.5 x 13 inches)
197 x 273mm (7.75 x 10.75 inches)
Minimum: 148 x 210mm (5.8 x 8.3
inches)
60 to 120g/m 2 (16 to 32lb) 500 sheets of 75g/m paper
1
2
3
Maximum: 216 x 356mm (8.5 x 14 inches)
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
To print on custom-size paper, see
Load small sizes, custom sizes, or heavy paper on page 87 .
2 (20lb)
ENWW Select print media 73
Table 4-4 Optional duplexer supported sizes and weights
Size Dimensions
Letter
A4
Executive
Legal
B5 (JIS)
A5
8.5 x 13
Executive (JIS)
16K
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
184 x 267mm (7.3 x 10.5 inches)
216 x 356mm (8.5 x 14 inches)
182 x 257mm (7.2 x 10.1 inches)
148 x 210 mm (5.8 x 8.3 inches)
216 x 330mm (8.5 x 13 inches)
216 x 330mm (8.5 x 13 inches)
197 x 273mm (7.75 x 10.75 inches)
Weight
60 to 120g/m 2 (16 to 32lb)
Table 4-5 Optional envelope feeder supported sizes and weights
Size Dimensions Weight
75 to 105g/m 2 (20 to 28lb) Monarch #7-3/4
Commercial#10
DL ISO
C5 ISO
B5 ISO
98 x 191mm (3.9 x 7.5 inches)
105 x 241mm (4.1 x 9.5 inches)
110 x 220mm (4.3 x 8.7 inches)
162 x 229mm (6.4 x 9.0 inches)
176 x 250mm (6.9 x 9.8 inches)
Capacity
75 envelopes
74 Chapter 4 Media and trays ENWW
Table 4-6 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights
Size Dimensions
Weight Capacity
Letter
A4
Executive
Legal
B5 (JIS)
A5
Statement
8.5 x 13
Executive(JIS)
DPostcard(JIS)
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
184 x 267mm (7.3 x 10.5 inches)
216 x 356mm (8.5 x 14 inches)
182 x 257mm (7.2 x 10.1 inches)
148 x 210mm (5.8 x 8.3 inches)
140 x 216mm (5.5 x 8.5 inches)
216 x 330mm (8.5 x 13 inches)
216 x 330mm (8.5 x 13 inches)
148 x 200mm (5.8 x 7.9 inches)
For the stacker on the stapler/ stacker or the lower bin on the 3bin mailbox: 500 sheets of 75g/ m 2 (20lb) paper
For the top two bins on the 3-bin mailbox: each can hold 100 sheets of 75g/m 2 (20lb) paper.
16K
Envelope #10
Envelope Monarch #7-3/4
197 x 273mm (7.75 x 10.75 inches)
105 x 241mm (4.1 x 9.5 inches)
98 x 191mm (3.9 x 7.5 inches)
162 x 229mm (6.4 x 9.0 inches)
Envelope B5 ISO
Custom
110 x 220mm (4.3 x 8.7 inches)
176 x 250mm (6.7 x 9.8mm)
Minimum: 76 x 127mm (3 x 5 inches)
3
4
1
2
Maximum: 216 x 356mm (8.5 x 14 inches)
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
To print on custom-size paper, see
Load small sizes, custom sizes, or heavy paper on page 87 .
Face-up delivery only.
Table 4-7 Stapler part of the optional stapler/stacker supported sizes and weights
Size
Letter
A4
Legal
8.5 x 13
Executive(JIS)
Dimensions
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
216 x 356mm (8.5 x 14 inches)
216 x 330mm (8.5 x 13 inches)
216 x 330mm (8.5 x 13 inches)
Weight Capacity
For plain media: 60 to 120g/m 2
(16 to 32lb)
For plain media: 30 sheets of 75g/ m 2 (20lb) paper
For thick media: 128 to 199g/ m 2 (34 to 53lb)
For glossy media: 20 sheets
For thick media: the stack height must not exceed 7mm (0.27 inch)
ENWW Select print media 75
Table 4-8 ADF supported sizes and weights
Size Dimensions
Letter
A4
A5
Legal
216 x 279mm (8.5 x 11 inches)
210 x 297mm (8.3 x 11.7 inches)
148 x 210mm (5.8 x 8.3 inches)
216 x 356mm (8.5 x 14 inches)
Weight Capacity
60 to 120g/m 2 (16 to 32lb) 50 sheets of 75g/m 2 (20lb) paper
76 Chapter 4 Media and trays ENWW
Printing and paper-storage environment
Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture it can distort. This can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper storage environmental conditions directly affect the feed operation.
Care should be taken not to purchase more paper than can be easily used in a short time (about 3 months). Paper stored for long periods might experience heat and moisture extremes, which can cause damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages of paper have more potential for environmental damage, especially if they are not wrapped with a moisture-proof barrier.
The paper-storage environment should be properly maintained to ensure optimum product performance.
The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines should be helpful when evaluating the paper's storage environment:
●
Paper should be stored at or near room temperature.
●
The air should not be too dry or too humid (due to the hygroscopic properties of paper).
●
The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.
If the product environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes.
●
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
ENWW Printing and paper-storage environment 77
Load media
This section contains information about loading standard- and custom-size media into the input trays.
CAUTION:
To avoid a jam, never add or remove paper from a tray while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray 1 only. Print on only one side of labels, envelopes, and transparencies.
Load the flatbed scanner
Place the document face-down on the scanner glass.
Load the ADF
Load the document face-up in the ADF.
Load tray 1
Tray 1 holds up to 100 sheets of paper or 10 envelopes. For more information about supported media, see
Select print media on page 72 .
Use the following procedure if tray 1 is loaded continually with the same type of media, and the media is not usually removed from tray 1 between print jobs. The following procedure can also increase the
MFP performance when printing from tray 1.
CAUTION:
To avoid a jam, never add or remove media from a tray while printing from that tray.
1.
Touch Copy .
2.
Touch Paper Selection .
3.
Touch Tray 1 Any Size .
4.
Touch the correct media size.
NOTE:
If you select Custom as the media size, also select the unit of measure and the X and Y dimensions.
5.
Touch OK .
6.
Touch OK again.
7.
Open tray 1.
8.
Load paper according to size and finishing options. See Select print media on page 72
for information about loading preprinted, letterhead, and prepunched paper.
CAUTION:
To avoid jams, print sheets of labels one sheet at a time.
78 Chapter 4 Media and trays ENWW
9.
Adjust the media guides so they lightly touch the media stack, but do not bend the media.
10.
Make sure the media fits under the tabs on the guides and not above the load level indicators.
NOTE:
If printing on long media also pull out the tray extension until it stops.
11.
Touch Start Copy .
Load trays 2, 3, 4 and 5
Trays 2 , 3, 4, and 5 hold up to 500 sheets of standard media. For information about paper specifications, see
Select print media on page 72 .
The following are the detectable standard sizes, which are marked inside the tray:
●
A4
● Letter
●
Legal
● Executive
●
B5 (JIS)
●
A5
The following are the undetectable standard sizes:
●
16K
●
Executive (JIS)
●
8.5 x 13 (216 x 330 mm).
When loading undetectable sizes, you need to manually set the size at the control panel. For information about loading custom-size media, see
Load custom-size media in trays 2, 3, 4, and 5 on page 81 .
CAUTION:
To avoid a jam, never add or remove paper from a tray while printing from that tray.
ENWW Load media 79
Load standard-size media in trays 2, 3, 4, and 5
NOTE:
Do not load envelopes in trays 2, 3, 4, or 5. Use only tray 1 for printing on envelopes.
1.
Open the tray until it stops.
2.
Load the media into the tray.
NOTE:
See
Load letterhead, prepunched, or preprinted paper on page 85
for information about loading preprinted, letterhead, and prepunched paper.
3.
Adjust the media-length guide by pressing the tab on the guide and moving it until it touches the media stack.
4.
Adjust the media-width guide by pressing the tab on the guide and moving it until it touches the media stack.
80 Chapter 4 Media and trays ENWW
5.
Close the tray.
NOTE:
Depending on the size that you selected, the MFP might prompt you to move the media guides.
Follow the instructions on the control panel.
Load custom-size media in trays 2, 3, 4, and 5
1.
Open the tray until it stops.
2.
Press the tab on the left media guide and slide the guide all the way out.
3.
Press the tab on the front media guide and slide the guide all the way out.
ENWW Load media 81
4.
Load the media into the tray.
NOTE:
See
Load letterhead, prepunched, or preprinted paper on page 85
for information about loading preprinted, letterhead, and prepunched paper.
5.
Adjust the left media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack
6.
Adjust the front media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack.
7.
Look at the package for the ream of paper. Note the value of the width (X dimension) and the length
(Y dimension). You will need this information for a later step.
8.
Close the tray.
9.
If the size that appears on the control panel is Custom , then the tray size is set to ANY
CUSTOM . The tray will match any custom-size print job, even if the print-job dimensions are different from the dimensions of the media that is loaded in the tray. If you prefer, you can specify the exact dimensions of the custom-size media that is loaded in the tray. When you specify exact dimensions, the dimensions appear as the size, rather than Custom .
82 Chapter 4 Media and trays ENWW
Touch Custom . The UNIT OF MEASURE menu appears.
NOTE:
The MFP might prompt you to move the media guides. Follow the instructions on the control panel.
10.
Touch MILLIMETERS or touch INCHES .
11.
Use the numeric keypad to select the X dimension (short edge).
12.
Touch OK .
13.
Use the numeric keypad to select the Y dimension (long edge).
14.
Touch OK . SETTING SAVED appears on the control-panel display for a moment. The tray size then appears.
15.
Touch EXIT to accept the settings. The tray is ready to use.
Load special media
Load envelopes
You can print on envelopes from tray 1 or the optional envelope feeder. Tray 1 holds up to 10 envelopes and supports standard or custom sizes. The optional envelope feeder holds up to 75 envelopes and supports only standard envelope sizes.
For printing on any size of envelope, make sure to set the margins in your program at least 15mm (0.6
inch) from the edge of the envelope.
Printing performance depends on the construction of the envelope. Always test a few sample envelopes
before purchasing a large quantity. For envelope specifications, see Select print media on page 72 .
WARNING!
Never use envelopes that contain coated linings, exposed self-stick adhesives, or other synthetic materials. These items can emit noxious fumes.
CAUTION:
Envelopes that have clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the MFP. To avoid jamming and possible MFP damage, never try to print on both sides of an envelope. Before you load envelopes, make sure that they are flat and are not damaged or stuck together. Do not use envelopes that have pressure-sensitive adhesive.
NOTE:
The MFP prints at a slower speed when printing on envelopes.
Many types of envelopes can be printed on from tray 1. Up to 10 can be stacked in the tray. See
for specifications.
ENWW Load media 83
Load envelopes in tray 1
1.
Open tray 1, but do not pull out the extension. Most envelopes feed best without the extension.
However, oversize envelopes might need the extension.
2.
Load up to 10 envelopes in the center of tray 1 with the front side facing up, and the postage-end toward the MFP. Slide the envelopes into the MFP as far as they will go without forcing them.
3.
Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs and maximum-height indicators on the guides.
Load labels
Use only labels that are recommended for use in laser printers. Make sure that labels meet the correct specifications. See
.
Follow these guidelines when printing on labels:
● Print on a stack of up to 50 label sheets from tray 1 or a stack of up to 100 label sheets from other trays.
●
Load labels in tray 1 with the front side facing up, and the top, short edge toward the MFP. For other trays, load media with the front side facing down, and the top edge toward the right.
Do not load or print on labels in the following ways:
CAUTION:
Failure to follow these instructions can damage the MFP.
●
Do not load the trays to maximum capacity, because labels are heavier than paper.
●
Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way.
●
Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet, leaving no exposed spaces.)
●
Do not feed a sheet of labels through the MFP more than once. The adhesive backing is designed for only one pass through the MFP.
●
Do not print on both sides of labels.
●
Do not print on sheets from which labels have been removed.
84 Chapter 4 Media and trays ENWW
Load transparencies
Use only transparencies that are recommended for use in laser printers. For transparency specifications, see
●
At the control panel, scroll to and touch Administration , scroll to and touch Print Quality , touch
Fuser Modes , touch Transparency , and touch Low2 .
CAUTION:
Failure to set the fuser mode to Low2 can permanently damage the MFP and fuser.
● In the printer driver, set the paper type to Transparency.
●
At the control panel, touch Copy , touch Paper Selection , select the desired tray, and touch
Transparency .
● Load transparencies face up in tray 1 with the top toward the MFP. Up to 50 transparencies can be loaded in tray 1.
●
A stack of up to 100 transparencies can be printed from tray 2 and the optional trays (although stacking more than 50 at a time is not recommended).
● Because transparencies are heavier than paper, do not load trays to maximum capacity.
●
Load transparencies in tray 2 or the optional trays with the side to be printed on facing down, and the top, short edge toward the right.
● To prevent transparencies from becoming too hot or from sticking together, remove each transparency from the output bin before printing another.
●
Print on only one side of a transparency.
● Place transparencies on a flat surface to cool after removing them from the MFP.
●
If two or more transparencies feed at the same time, try fanning the stack.
● Do not feed transparencies through the MFP more than once.
Load letterhead, prepunched, or preprinted paper
When printing on letterhead, prepunched, or preprinted paper, it is important to orient the paper correctly.
For most printing situations, follow the guidelines in this section for printing on one side only. For duplexing guidelines, see
Print on both sides of the paper on page 108
.
NOTE:
If you want to always load letterhead or preprinted paper the same way for all print jobs, whether you are printing on one side of the sheet or on both sides of the sheet, use the Alternative
Letterhead Mode setting in the printer driver. Load the paper as you would for printing on both sides.
When this option is selected, the MFP speed slows to the speed that is required for printing on both sides. The information presented in this section is for printing without using Alternative Letterhead Mode.
NOTE:
For more information about paper that has a special finish, such as laid or bond paper, see
Load paper that has a special finish on page 86
.
For tray 1, load the paper with the front side facing up, and the top, short edge toward the MFP.
ENWW Load media 85
For tray 2 and the optional 500-sheet trays, load the paper with the front side facing down, and the top, short edge toward the right.
Load paper that has a special finish
Some paper has a special finish, such as laid paper, bond paper, and cockled paper. These types of paper can cause issues in regard to toner adhesion and print quality. Follow these guidelines when printing on paper that has a special finish.
●
At the control panel, scroll to and touch Administration , touch Print Quality , and touch Fuser
Modes . Touch the paper type that you are using (such as Bond ). Set the fuser mode to High1 or
High2 . High2 provides better toner adhesion and optimal print quality for paper that has a highly textured finish. At the control panel home screen, touch Copy , touch Paper Selection , select the desired tray, and touch the type of paper that you are using (such as Bond ) to turn on the appropriate fuser mode.
NOTE:
The MFP might print at a slower speed when set at High1 or High2 . Use the High1 and
High2 settings only if you are experiencing toner-adhesion problems. The High1 and High2 settings might increase problems with curl and jams.
● Some makers of these types of paper are now coating one side of the paper to enhance toner adhesion and print quality. To take advantage of this feature, make sure to load the paper correctly.
The side on which you can read the watermark correctly is the front side, or the side to be printed on.
For tray 1, load paper with the front side facing up, and the top, short edge toward the MFP.
For tray 2 and the optional 500-sheet trays, load paper with the front side facing down, and the top, short edge toward the right.
86 Chapter 4 Media and trays ENWW
Load small sizes, custom sizes, or heavy paper
Custom-size paper can be printed from tray 1, tray 2, or an optional 500-sheet tray.
NOTE:
The MFP might print at a slower speed when printing on small sizes, custom sizes, and heavy paper. For more information about paper that has a special finish, such as laid or bond paper, see
Load paper that has a special finish on page 86 .
Weight and sizes
See the following table for specifications when printing on custom or heavy paper.
Tray
Tray 1
Minimum size
76 x 127mm (3 x 5 inches)
Tray 2 and optional 500-sheet tray
148 x 210mm (5.8 x 8.2
inches)
Maximum size
216 x 356mm (8.5 x 14 inches)
216 x 356mm (8.5 x 14 inches)
Supported weights
60 to 200g/m 2 (16 to 53lb)
60 to 120g/m 2 (16 to 32lb)
Guidelines for heavy paper
To help prevent toner from rubbing off of the paper, some heavier paper types should be printed using a higher fuser mode. At the control panel, scroll to and touch Administration , touch Print Quality , and touch Fuser Modes . Touch the paper type that you are using. Set the fuser mode to High1 or High2 .
Using these modes helps prevent toner from rubbing off the page, but using them might slow the device speed or create other problems, such as increased curl.
Guidelines for custom-size paper
Follow these guidelines when printing on any custom-size paper:
●
Feed the paper short-edge first.
● In your program, set page margins at least 4.23mm (0.17 inch) away from the edges.
●
Set the custom size in the program, in the printer driver, or at the MFP control panel.
Additional guidelines for small or narrow paper
Follow these additional guidelines when printing on small or narrow paper:
●
Do not attempt to print on paper smaller than 76mm (3 inches) wide or 127mm (5 inches) long.
● HP does not recommend printing large quantities of small or narrow paper. This could result in excessive wear on the print-cartridge components that might result in print-quality problems or toner leaking into the MFP.
ENWW Load media 87
Control print jobs
When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These settings are available from the
Application Setting dialog box, the Print dialog box, or the printer driver.
Setting
Source
Type or Size
Description
Directs the printer to pull paper from a user-specified tray. The printer tries to print from this tray, no matter what type or size media is loaded in it. To begin printing, load the selected tray with the correct type or size of print media for the print job. After loading the tray, the printer begins printing. If the printer does not begin printing:
●
Verify the tray configuration matches the size or type of the print job.
●
Press OK to have the printer try to print from another tray.
Directs the printer to pull paper or print media from the first tray that is loaded with the type or size that you selected. Always
print by Type for special print media such as labels or
transparencies.
88 Chapter 4 Media and trays ENWW
Select output bins
The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the output device.
When documents are scanned or copied by using the ADF, the original documents are automatically delivered to the ADF output bin. Copies are delivered to the standard output bin or the output bin(s) on the stapler/stacker or to the 3-bin mailbox.
Documents that are sent to the MFP from a computer are delivered to the standard output bin or the output bin(s) on the stapler/stacker or to the 3-bin mailbox.
Select an output location
It is recommended that you select an output location (bin) through your program or driver. Where and how you make selections depends on your program or driver. If you cannot select an output location from the program or driver, set the default output location from the MFP control panel.
1.
Scroll to and touch Administration .
2.
Touch Default Job Options .
3.
Touch Output Bin .
4.
Touch the desired output bin.
3-bin mailbox output bins
If you are using the 3-bin mailbox, three output bins are available. You can configure these bins to act as individual mailboxes, or they can be combined as a single bin to stack documents. You can set up these options in the Device Behavior menu, on the MBM-3 Configuration submenu. This menu is available only when the 3-bin mailbox is installed.
The top two bins hold up to 100 sheets of paper. A sensor causes the MFP to stop when the bin is full.
MFP operation continues when you empty or reduce the amount of media in the bin.
The lower bin holds up to 500 sheets of paper.
Selecting face-up or face-down output for copy jobs
The MFP can deliver pages either face-up or face-down. The default setting is to deliver jobs face-down.
Documents that have multiple pages are delivered with the correct page order. Face-down output is the fastest delivery method.
Select face-up output when you want to use the straightest paper path, such as when printing on heavy media. Documents that have multiple pages are delivered with the pages in reverse order.
ENWW Select output bins 89
NOTE:
If you select Face-up (Straightest Path), the stapler/stacker cannot staple the job.
90 Chapter 4 Media and trays ENWW
5 Use device features
●
●
ENWW 91
Use the stapler
The optional stapler/stacker can staple jobs of up to 30 sheets of 75g/m
2
(20lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5 x 13. It can stack up to 500 sheets of paper.
●
Paper weight can range from 60 to 120g/m
2
(16 to 32lb). Heavier paper might have a stapling limit of fewer than 30 sheets.
● If the job consists of only one sheet, or if it consists of more than 30 sheets, the MFP delivers the job to the bin, but the MFP does not staple the job.
●
The stapler supports paper only. Do not try to staple other types of print media, such as envelopes, transparencies, or labels.
When you want the MFP staple a document, select stapling in the software. You can usually select the stapler in your program or printer driver, although some options might be available only in the printer driver. Where and how you make selections depends on your program or printer driver.
If you cannot select the stapler in the program or printer driver, select the stapler at the MFP control panel.
The stapler accepts print jobs if it is out of staples, but it does not staple the pages. The printer driver can be configured to disable the staple option if the staple cartridge is empty.
Configure the printer driver to recognize the optional stapler
You need to configure the printer driver to recognize the optional stapler/stacker. You need to configure this setting only once. The procedure to configure the driver to recognize the accessory depends on the operating system that you are using. For instructions, see
Supported printer drivers on page 11 . Look
for the column with the heading "To change the configuration settings," and follow the procedure for the operating system that you are using. Select the HP 500-Sheet Stapler/Stacker as an optional paper destination or accessory.
Staple media
Select the stapler in the software (Windows)
1.
On the File menu, click Print, and then click Properties.
2.
On the Output tab, click the drop-down list under Staple, and click One Staple Angled.
Select the stapler in the software (Mac)
1.
On the File menu, click Print, and then select Finishing from the print options.
2.
In the Output Destination pop-up menu, select the Stapler option.
3.
In the Finishing Options pop-up menu, select the stapling style that you want to use.
Select the stapler at the control panel for printed jobs
1.
Scroll to and touch Administration .
2.
Touch Default Job Options .
3.
Touch Default Copy Options .
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4.
Touch Staple/Collate .
5.
Touch Staple .
6.
Touch the staple option you want to use.
NOTE:
Selecting the stapler at the printer control panel changes the default setting to Staple . It is possible that all print jobs will be stapled. However, settings that are changed in the printer driver override settings that are changed at the control panel.
Select the stapler in the printer driver for printed jobs (Windows)
NOTE:
The following procedure changes the default setting to staple all print jobs.
1.
Open the printer driver. See Open the printer drivers on page 14
. Look for the column with the heading "To change the print job default settings."
2.
On the Output tab, click the drop-down list under Staple, and click One Staple Angled.
NOTE:
You can create a Quick Set that has the appropriate settings.
Select the stapler in the printer driver for printed jobs (Mac)
Select the stapler by creating a new preset in the printer driver.
1.
Open the printer driver. See Open the printer drivers on page 14
. Look for the column with the heading "To change the print job default settings," and follow the instructions for the operating system that you are using.
2.
Create the new preset.
Set the stapler at the control panel for all copy jobs
NOTE:
The following procedure changes the default setting for all copy jobs.
1.
Scroll to and touch Administration .
2.
Touch Default Job Options .
3.
Touch Default Copy Options .
4.
Touch Staple/Collate .
5.
Touch Staple .
6.
Touch the staple option you want to use.
Set the stapler at the control panel for a single copy job
NOTE:
The following procedure sets the stapling option for only the current copy job.
1.
Scroll to and touch Copy .
2.
Touch Staple/Collate .
3.
Touch the staple option you want to use.
ENWW Use the stapler 93
Configure the device to stop or continue when the staple cartridge is empty
You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs.
1.
Scroll to and touch Administration .
2.
Scroll to and touch Device Behavior .
3.
Scroll to and touch Stapler Stacker .
4.
Touch Staples Out .
5.
Touch the option that you want to use:
●
Select Stop to stop all printing until the staple cartridge is replaced.
●
Select Continue to continue printing jobs without stapling them.
Load staples
Load staples if the printer control-panel display prompts you with a STAPLER LOW ON STAPLES message (the stapler has fewer than 20 usable staples left) or a REPLACE STAPLE CARTRIDGE message (the stapler is empty, or the remaining staples cannot be used).
You can specify whether the MFP stops printing when the staple cartridge is empty or if it continues printing but does not staple the jobs.
1.
Press and hold the release button on the top of the stapler/stacker. Pull the stapler/stacker away from the MFP.
2.
Open the staple-cartridge cover.
94 Chapter 5 Use device features ENWW
3.
Grasp the green staple-cartridge handle and pull the old staple cartridge out of the stapler unit.
4.
Insert the new staple cartridge into the stapler unit and push down on the green handle until the unit snaps into place.
5.
Close the staple-cartridge cover, and slide the stapler/stacker into the MFP.
ENWW Use the stapler 95
Use job storage features
The following job-storage features are available for this device:
●
Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies.
●
Private jobs: When you send a private job to the device, the job does not print until you provide the required personal identification number (PIN) at the control panel.
●
QuickCopy jobs: You can print the requested number of copies of a job and then store a copy of the job on the device hard disk. Storing the job allows you to print additional copies of the job later.
●
Stored jobs: You can store a job such as a personnel form, time sheet, or calendar on the device and allow other users to print the job at any time. Stored jobs also can be protected by a PIN.
Follow the instructions in this section to gain access to the job storage features at the computer. See the specific section for the type of job that you want to create.
CAUTION:
If you turn off the device, all QuickCopy, proof and hold, and private jobs are deleted.
Gain access to the job storage features
For Windows
1.
On the File menu, click Print.
2.
Click Properties, and then click the Job Storage tab.
3.
Select the job storage mode that you want.
For Macintosh
In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options.
Use the proof and hold feature
The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies.
To permanently store the job and prevent the device from deleting it when space is needed for something else, select the Stored Job option in the driver.
Create a proof and hold job
CAUTION:
If the device needs additional space to store newer proof and hold jobs, the device deletes other stored proof and hold jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Stored Job option in the driver instead of the Proof and Hold option.
In the driver, select the Proof and Hold option and type a user name and job name.
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Print the remaining copies of a proof and hold job
At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the job.
4.
Scroll to and touch the job that you want to print.
5.
Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document.
Delete a proof and hold job
When you send a proof and hold job, the device automatically deletes your previous proof and hold job.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the job.
4.
Scroll to and touch the job that you want to delete.
5.
Touch Delete .
6.
Touch Yes .
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Use the private job feature
Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit
PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.
Create a private job
To specify that a job is private, in the driver, select the Private Job option, type a user name and job name, and then type a four-digit PIN. The job will not print until you enter the PIN at the device control panel.
Print a private job
You can print a private job at the control panel after the job has been sent to the device.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the private job.
4.
Scroll to and touch the private job that you want to print.
NOTE:
A private job will have a [lock symbol] next to it.
5.
Touch the PIN field.
6.
Use the numeric keypad to type the PIN, and then touch OK.
7.
Touch the Copies field to change the number of copies to print.
8.
Touch Retrieve Stored Job ( ) to print the document.
Delete a private job
A private job is automatically deleted from the device hard disk after you release it for printing. If you want to delete the job without printing it, use this procedure.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the private job.
4.
Scroll to and touch the private job that you want to delete.
NOTE:
A private job will have a [lock symbol] next to it.)
5.
Touch the PIN field.
6.
Use the numeric keypad to type the PIN, and then touch OK .
7.
Touch Delete .
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Use the QuickCopy feature
The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver.
The default number of different QuickCopy jobs that can be stored on the device is 32. At the control
panel, you can set a different default number. See Navigate the Administration menu on page 21 .
Create a QuickCopy job
CAUTION:
If the device needs additional space to store newer QuickCopy jobs, the device deletes other stored QuickCopy jobs, starting with the oldest job. To permanently store a job and prevent the device from deleting it when space is needed, select the Job Storage option in the driver instead of the
QuickCopy option.
In the driver, select the QuickCopy option, and then type a user name and a job name.
When you send the job to print, the device prints the number of copies that you set in the driver. To print more quick copies at the device control panel, see
Print additional copies of a QuickCopy job on page 99 .
Print additional copies of a QuickCopy job
This section describes how to print additional copies of a job stored on the device hard disk at the control panel.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the job.
4.
Scroll to and touch the job that you want to print.
5.
Touch the Copies field to change the number of copies to print.
6.
Touch Retrieve Stored Job ( ) to print the document.
Delete a QuickCopy job
Delete a QuickCopy job at the device control panel when you no longer need it. If the device requires additional space to store new QuickCopy jobs, the device automatically deletes other stored QuickCopy jobs, starting with the oldest job.
NOTE:
Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the job.
4.
Scroll to and touch the job that you want to delete.
5.
Touch Delete .
6.
Touch Yes .
ENWW Use job storage features 99
Use the stored job feature
You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it.
You also can create a stored copy job at the device control panel that can be printed at a later time.
Create a stored copy job
1.
Place the original document face-down on the glass or face-up in the ADF.
2.
From the Home screen, touch Job Storage .
3.
Touch the Create tab.
4.
Specify the name for the stored job in one of these ways:
● Select an existing folder from the list. Touch New Job and type a job name.
●
Touch the box below the existing Folder Name: or Job Name: on the right-hand side of the screen, and then edit the text.
5.
A private stored job has a lock icon next to the name, and it requires that you specify a PIN to retrieve it. To make the job private, select PIN to Print and then type the PIN for the job. Touch
OK .
6.
Touch More Options to view and change other job storage options.
7.
After all the options are set, touch Create Stored Job ( ) in the upper-left corner of the screen to scan the document and store the job. The job is saved on the device until you delete it, so you can print it as often as necessary.
For information about printing the job, see
Print a stored job on page 100 .
Create a stored print job
In the driver, select the Stored Job option, and then type a user name and job name. The job does not
print until someone requests it at the device control panel. See Print a stored job on page 100
.
Print a stored job
At the control panel, you can print a job that is stored on the device hard disk.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the stored job.
4.
Scroll to and touch the stored job that you want to print.
5.
Touch Retrieve Stored Job ( ) to print the document.
6.
Touch the Copies field to change the number of copies to print.
7.
Touch Retrieve Stored Job ( ) to print the document.
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If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See
Print a private job on page 98
.
Delete a stored job
Jobs stored on the device hard disk can be deleted at the control panel.
1.
From the Home screen, touch Job Storage .
2.
Touch the Retrieve tab.
3.
Scroll to and touch the job storage folder that holds the stored job.
4.
Scroll to and touch the stored job that you want to delete.
5.
Touch Delete .
6.
Touch Yes .
If the file has (lock symbol) next to it, the job requires a PIN to delete it. See
Print a private job on page 98 .
ENWW Use job storage features 101
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6 Print
●
Use features in the Windows printer driver
●
Use features in the Macintosh printer driver
●
ENWW 103
Use features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●
●
●
●
Set a custom paper size from the printer driver
●
Use different paper and printing covers
●
●
Print multiple pages on one sheet of paper
●
Print on both sides of the paper
NOTE:
Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Create and use quick sets
Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.
Create a quick set
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
Select the print settings that you want to use.
3.
In the Print Task Quick Sets box, type a name for the quick set.
4.
Click Save.
Use quick sets
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
Select the quick set that you want to use from the Print Task Quick Sets drop-down list.
3.
Click OK.
NOTE:
To use printer-driver default settings, select Default Print Settings from the Print Task Quick
Sets drop-down list.
Use watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document.
1.
On the File menu in the software program, click Print.
2.
Select the driver, and then click Properties or Preferences.
104 Chapter 6 Print ENWW
3.
From the Effects tab, click the Watermarks drop-down list.
4.
Click the watermark that you want to use. To create a new watermark, click Edit.
5.
If you want the watermark to appear only on the first page of the document, click First Page
Only.
6.
Click OK.
To remove the watermark, click (none) in the Watermarks drop-down list.
Resize documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling.
Reduce or enlarge a document
1.
On the File menu in the software program, click Print.
2.
Select the driver, and then click Properties or Preferences.
3.
On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce or enlarge your document.
You can also use the scroll bar to adjust the percentage.
4.
Click OK.
Print a document onto a different paper size
1.
On the File menu in the software program, click Print.
2.
Select the driver, and then click Properties or Preferences.
3.
On the Effects tab, click Print Document On.
4.
Select the paper size to print on.
5.
To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.
6.
Click OK.
ENWW Use features in the Windows printer driver 105
Set a custom paper size from the printer driver
1.
On the File menu in the software program, click Print.
2.
Select the driver, and then click Properties or Preferences.
3.
On the Paper or Paper/Quality tab, click Custom.
4.
On the Custom Paper Size window, type the name of the custom paper size.
5.
Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed.
6.
If necessary, click the button to change the unit of measure between millimeters and inches.
7.
Click Save.
8.
Click Close. The name that you saved appears in the paper-size list for future use.
Use different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.
3.
Click Use Different Paper/Covers.
4.
In the list box, click the pages or covers that you want to print on different paper.
5.
To print front or back covers, you must also select Add Blank or Preprinted Cover.
6.
In the Source is and Type is list boxes, select the appropriate paper type or source for the other pages of the print job.
NOTE:
The paper size must be the same for all pages of the print job.
Print a blank first page
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
On the Paper or Paper/Quality tab, click Use Different Paper/Covers.
3.
In the list box, click Front Cover.
4.
Click Add Blank or Preprinted Cover.
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Print multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper.
1.
On the File menu in the software program, click Print.
2.
Select the driver, and then click Properties or Preferences.
3.
Click the Finishing tab.
4.
In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
5.
If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order.
● If you need to change the page orientation, click the Finishing tab, and then click Portrait or
Landscape.
6.
Click OK. The product is now set to print the number of pages per sheet that you have selected.
ENWW Use features in the Windows printer driver 107
Print on both sides of the paper
When duplex printing is available, you can automatically print on both sides of a page. If duplex printing is not available, you can manually print on both sides of a page by feeding the paper through the product a second time.
NOTE:
In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used.
To configure the product for automatic or manual duplex printing, open the printer-driver properties, click the Device Settings tab, and then select the appropriate settings under Installable Options.
NOTE:
The Device Settings tab is not available from within software programs.
NOTE:
The procedure to open the printer-driver properties depends on the operating system that you are using. For information about opening the printer-driver properties for your operating system, see
Open the printer drivers on page 14 . Look for the column titled "To change the device configuration
settings".
Use automatic duplex printing
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
●
For tray 1, load the letterhead paper with the front side up, bottom-edge first.
● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray.
CAUTION:
To avoid jams, do not load paper that is heavier than 105 g/m 2 (28 lb bond).
2.
Open the printer driver (see Open the printer drivers on page 14 ).
3.
On the Finishing tab, click Print on Both Sides.
●
If necessary, select Flip Pages Up to change the manner in which pages are turned, or select a binding option in the Booklet Layout list box.
4.
Click OK.
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Print on both sides manually
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
●
For tray 1, load the letterhead paper with the front side up, bottom-edge first.
●
For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray.
CAUTION:
To avoid jams, do not load paper that is heavier than 105 g/m
2
(28 lb bond).
2.
Open the printer driver (see
Open the printer drivers on page 14 ).
3.
On the Finishing tab, select Print on Both Sides (manually).
4.
Click OK.
5.
Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack into tray 1 for printing the second half.
6.
Go to the product. Remove any blank paper that is in tray 1. Insert the printed stack with the printed side up, and the bottom-edge feeding into the product first. You must print the second side from tray 1.
7.
If prompted, press a control-panel button to continue.
Layout options for printing on both sides
The four duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver.
2
1
2
3
2
4
2
3
5
2
3
5
5
3
1. Long-edge landscape
2. Short-edge landscape
3. Long-edge portrait
4. Short-edge portrait
5
3
Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.
Every printed image is oriented right-side-up. Facing pages are read from top to bottom.
This is the default setting, and the most common layout used. Every printed image is oriented right-side-up. Facing pages are read from top to bottom.
Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.
ENWW Use features in the Windows printer driver 109
Use features in the Macintosh printer driver
When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●
●
●
Print multiple pages on one sheet of paper
●
Print on both sides of the paper
NOTE:
Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Create and use presets
Use presets to save the current printer driver settings for reuse.
Create a preset
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
Select the print settings.
3.
In the Presets box, click Save As..., and type a name for the preset.
4.
Click OK.
Use presets
1.
Open the printer driver (see Open the printer drivers on page 14 ).
2.
In the Presets menu, select the preset that you want to use.
NOTE:
To use printer-driver default settings, select the Standard preset.
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Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1.
Open the printer driver (see
Open the printer drivers on page 14 ).
2.
On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before
Document or After Document.
3.
In the Cover Page Type pop-up menu, select the message that you want to print on the cover page.
NOTE:
To print a blank cover page, select Standard as the Cover Page Type.
Print multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.
1.
Open the printer driver (see
Open the printer drivers on page 14 ).
2.
Click the Layout pop-up menu.
3.
Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).
4.
Next to Layout Direction, select the order and placement of the pages on the sheet.
5.
Next to Borders, select the type of border to print around each page on the sheet.
ENWW Use features in the Macintosh printer driver 111
Print on both sides of the paper
When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the device a second time.
CAUTION:
To avoid jams, do not load paper that is heavier than 105g/m
2
(28-lb bond).
Use automatic duplex printing
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
●
For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.
● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.
2.
Open the printer driver (see Open the printer drivers on page 14 ).
3.
Open the Layout pop-up menu.
4.
Next to Two Sided Printing, select either Long-Edge Binding or Short-Edge Binding.
5.
Click Print.
Print on both sides manually
1.
Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways:
● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.
●
For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.
CAUTION:
To avoid jams, do not load paper that is heavier than 105 g/m 2 (28-lb bond).
2.
Open the printer driver (see Open the printer drivers on page 14 ).
3.
On the Finishing pop-up menu, select the Manual Duplex option.
NOTE:
If the Manual Duplex option is not enabled, select Manually Print on 2nd Side.
4.
Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half.
5.
Go to the printer, and remove any blank paper that is in tray 1.
6.
Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You
must print the second side from tray 1.
7.
If prompted, press the appropriate control-panel button to continue.
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Cancel a print job
You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software.
NOTE:
It can take some time for all printing to clear after you have canceled a print job.
Stop the current print job from the control panel
1.
Press Stop on the control panel.
2.
On the touchscreen, on the Device Has Been Paused screen, touch Cancel current job.
NOTE:
If the print job is too far into the printing process, you might not have the option to cancel it.
Stop the current print job from the software program
A dialog box will appear briefly on the screen, giving you the option to cancel the print job.
If several requests have been sent to the device through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete the print job there.
Click Start and then click Printers. Double-click the device icon to open the print spooler. Select the print job that you want to cancel, and then press Delete . If the print job is not cancelled, you might need to shut down and restart the computer.
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7 Copy
This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass. The device can process copying, printing, and digital-sending jobs simultaneously.
This chapter provides information about how to make copies and how to change copy settings, including the following topics:
●
●
●
●
●
●
●
Change the copy-collation setting
●
●
Combine copy jobs by using Job Build
●
It is recommended that you review the basic control-panel information before using the device copying
functions. See Use the control panel on page 18
for more information.
ENWW 115
Use the Copy screen
From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in
to view additional copy features, touch More Options .
Figure 7-1
Copy screen
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Set the default copy options
You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings.
1.
From the Home screen, scroll to and touch Administration .
2.
Touch Default Job Options , and then touch Default Copy Options .
3.
Several options are available. You can configure defaults for all options, or for only some options.
For information about each option, see Adjust the copy settings on page 119 . The built-in Help
system also provides an explanation of each option. Touch the Help button ( ) in the upper-right corner of the screen.
4.
To exit the administration menu, touch the Home button ( ) in the upper-left corner of the screen.
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Basic copy instructions
This section provides the basic instructions for copying.
Copy from the scanner glass
Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m 2 or 28 lb). This includes media such as receipts, newspaper clippings, photographs, old documents, worn documents, and books.
Place original documents face-down on the glass. Align the corner of the original with the upper-left corner of the glass.
To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start . To use customized settings, touch Copy . Specify the settings, and then press Start . For more information about using customized settings, see
Adjust the copy settings on page 119 .
Copy from the document feeder
Use the document feeder to make as many as 999 copies of a document that has up to 50 pages
(depending on the thickness of the pages). Place the document into the document feeder with the pages facing up.
To make copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start . To use customized settings, touch Copy . Specify the settings, and then press Start . For more information about using customized settings, see
Adjust the copy settings on page 119 .
Before starting another copy job, retrieve the original document from the document-feeder output bin that is under the document feeder input tray, and retrieve the copies from the appropriate output bin.
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Adjust the copy settings
The device offers several features so you can optimize copied output. These features are all available on the Copy screen.
The Copy screen consists of several pages. From the first page, touch More Options to go to the next page. Then touch the up or down arrow buttons to scroll to other pages.
For details about how to use an option, touch the option, and then touch the help ( ) button in the upperright corner of the screen. The following table provides an overview of the copy options.
NOTE:
Depending on how the system administrator has configured the device, some of these options might not appear. The options in the table are listed in the order in which they can appear.
Option name
Sides
Staple/Collate or Collate
Paper Selection
Image Adjustment
Content Orientation
Output Bin
Optimize Text/Picture
Pages per Sheet
Original Size
Booklet Format
Edge-To-Edge
Job Build
Description
Use this feature to indicate whether the original document is printed on one or both sides, and whether the copies should be printed on one or both sides.
If the optional HP Stapler/Stacker/Separator is attached, the Staple/Collate option is available.
Use this feature to set up options for stapling and assembling the pages in sets of copies.
If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. Use this feature to assemble each set of copied pages in the same order as the original document.
Use this feature to select the tray that holds the size and type of paper that you want to use.
Use this feature to improve the overall quality of the copy. For example, you can adjust the darkness and sharpness, and you can use the Background Cleanup setting to remove faint images from the background or to remove a light background color.
Use this feature to specify the way the content of the original page is placed on the page: portrait or landscape.
Use this feature to select an output bin for the copies.
Use this feature to optimize the output for a particular type of content. You can optimize the output for text or printed pictures, or you can manually adjust the values.
Use this feature to copy multiple pages onto one sheet of paper.
Use this feature to describe the page size of the original document.
Use this feature to copy two or more pages onto one sheet of paper so you can fold the sheets in the center to form a booklet.
Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies.
Use this feature to combine several sets of original documents into one copy job. Also use this feature to copy an original document that has more pages than the document feeder can accommodate at one time.
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Copy two-sided documents
Two-sided documents can be copied manually or automatically.
Copying two-sided documents manually
Copies resulting from this procedure are printed on one side, and need to be hand-collated.
1.
Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder.
2.
Touch Start Copy . The odd-numbered pages are copied and printed.
3.
Remove the stack from the document feeder output tray and reload the stack with the last page facing up, and with the top of the page leading into the document feeder.
4.
Touch Start Copy . The even-numbered pages are copied and printed.
5.
Collate the odd- and even-numbered printed copies.
Copy two-sided documents automatically (duplex models only)
The default copy setting is one-sided to one-sided. Use the following procedures to change the setting so you can copy from or to documents that are two-sided.
Make two-sided copies from one-sided documents
1.
Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading.
2.
On the control panel, touch Copy .
3.
Touch Sides .
4.
Touch 1-sided original, 2-sided output.
5.
Touch OK .
6.
Touch Start Copy .
Make two-sided copies from two-sided documents
1.
Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading.
NOTE:
Two-sided copying from the flatbed scanner glass is not supported.
2.
On the control panel, touch Copy .
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3.
Touch Sides .
4.
Touch 2-sided original, 2-sided output.
5.
Touch OK .
6.
Touch Start Copy .
Make one-sided copies from two-sided documents
1.
Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading.
2.
On the control panel, touch Copy .
3.
Touch Sides .
4.
Touch 2-sided original, 1-sided output.
5.
Touch OK .
6.
Touch Start Copy .
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Copy mixed-size originals
You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes.
1.
Arrange the sheets in the original document so they all have the same width.
2.
Place the sheets face-up into the document feeder, and adjust both paper guides against the document.
3.
From the Home screen, touch Copy .
4.
Touch Original Size .
NOTE:
If this option is not on the first screen, touch More Options until the option appears.
5.
Select Mixed Ltr/Lgl , and then touch OK .
6.
Touch Start Copy .
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Change the copy-collation setting
You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
To use the automatic collation, the original document size must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:
●
Split the job into smaller jobs that contain fewer pages.
●
Make only one copy of the document at a time.
●
Turn off the automatic collation.
The collation setting you select is in effect for all copies until you change the setting. The default setting for automatic copy collation is On .
1.
On the control panel, touch Copy .
2.
Touch Staple/Collate .
3.
Touch Collate .
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Copy photos and books
Copy a photo
NOTE:
Photos should be copied from the flatbed scanner, not from the document feeder.
1.
Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass.
2.
Gently close the lid.
3.
Touch Start Copy .
Copy a book
1.
Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the upper-left corner of the glass.
2.
Gently close the lid.
3.
Gently press down on the lid to press the book to the flatbed scanner surface.
4.
Touch Start Copy .
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Combine copy jobs by using Job Build
Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans.
1.
Touch Copy .
2.
Scroll to and touch Job Build .
3.
Touch Job Build On .
4.
Touch OK .
5.
If necessary, select the desired copy options.
6.
Touch Start Copy . After each page is scanned, the control panel prompts you for more pages.
7.
If the job contains more pages, load the next page, and then touch Start Copy .
If the job contains no more pages, touch Finished to print.
NOTE:
In Job Build, if you scan the first page of a document by using the document feeder, then you must scan all of the pages in that document by using the document feeder. If you scan the first page of a document by using the scanner glass, then you must scan all of the pages in that document by using the scanner glass.
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Cancel a copy job
To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device.
Then touch Cancel Current Job .
NOTE:
If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
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8 Scan and send to e-mail
The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment.
To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN.
NOTE:
The device cannot copy or print in color, but it can scan and send color images.
This chapter addresses the following topics:
●
●
●
Perform basic e-mail functions
●
●
Change e-mail settings for the current job
●
●
Scan to a workflow destination
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Configure e-mail settings
Before you can send a document to e-mail, you must configure the device for e-mailing.
NOTE:
The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see
Supported protocols
The HP LaserJet M4349x MFP supports Simple Mail Transfer Protocol (SMTP) and Lightweight
Directory Access Protocol (LDAP).
SMTP
● SMTP is a set of rules that define the interaction between programs that send and receive e-mail.
In order for the device to send documents to e-mail, it must be connected to a LAN that has a valid
SMTP IP address. The SMTP server must also have Internet access.
●
If you are using a LAN connection, contact your system administrator to obtain the IP address for your SMTP server. If you are connecting through a DSL connection, contact the service provider to obtain the SMTP server IP address.
LDAP
● LDAP is used to gain access to a database of information. When the device uses LDAP, it searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses an autocomplete feature that supplies a list of e-mail addresses that match the characters you type. As you type additional characters, the list of matching e-mail addresses becomes smaller.
●
The device supports LDAP, but a connection to an LDAP server is not required in order for the device to be able to send to e-mail.
NOTE:
If you need to change the LDAP settings, you must change them by using the embedded
Web server. For more information, see
Embedded Web server on page 16
, or see the Embedded
Web Server User Guide.
Configure e-mail server settings
Consult your system administrator to find the IP address for the SMTP server. Or, find the IP address from the device control panel (see ). Then use the following procedures to manually configure and test the IP address.
Configure the SMTP gateway address
1.
From the Home screen, touch Administration .
2.
Touch Initial Setup .
3.
Touch E-mail Setup , and then touch SMTP Gateway .
4.
Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator.
5.
Touch OK .
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Test the SMTP settings
1.
From the Home screen, touch Administration .
2.
Touch Initial Setup .
3.
Touch E-mail Setup , and then touch Test Send Gateways .
If the configuration is correct, Gateways OK appears on the control-panel display.
If the first test was successful, send an e-mail to yourself by using the digital-send feature. If you receive the e-mail, you have successfully configured the digital-sending feature.
If you do not receive the e-mail, use these actions to resolve issues with the digital-sending software:
●
Check the SMTP and address to make sure that you typed them correctly.
●
Print a configuration page. Verify that the SMTP gateway address is correct.
● Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP).
●
Run the DISCOVER.EXE file. This program attempts to find the gateway. You can download the file from the HP Web site at www.hp.com/support/ljm4349mfp .
Find gateways
If you do not know the SMTP gateway address, you can use one of the following methods to find it.
Find the SMTP gateway from the device control panel
1.
From the Home screen, touch Administration .
2.
Touch Initial Setup .
3.
Touch E-mail Setup , and then touch Find Send Gateways .
The touchscreen displays a list of detected SMTP servers.
4.
Select the correct SMTP server, and then touch OK .
Find the SMTP gateway from an e-mail program
Because most e-mail programs also use SMTP to send e-mail and LDAP to address e-mail messages, you might be able to find the hostname of the SMTP gateway and LDAP server by looking at the settings for your e-mail program.
NOTE:
The find gateway features might be unable to detect a valid SMTP server on the network if it uses an internet service provider (ISP). To find the ISP e-mail server address, contact the ISP.
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Use the Send E-mail screen
Use the touchscreen to navigate through the options on the Send E-mail screen.
1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses.
Touching this button opens the Home screen.
2 Home button
3 From: field Touch this field to open the keyboard, and then type your e-mail address. If the system administrator has configured the device to do so, this field might automatically insert a default address.
4 To: field
5 Subject: field
Touch this field to open the keyboard, and then type the e-mail addresses of those whom you want to receive the scanned document.
Touch this field to open the keyboard, and then type a subject title.
6 More Options button Touch this button to change certain e-mail settings for the current scan job.
7 Scroll bar Use the scroll bar to view and set up the CC: , BCC: , Message , and File Name fields. Touch any of those fields to open the keyboard and add the necessary information.
8 Address book buttons Touch these buttons to use the address book to populate the To: , CC: , or BCC: fields. For more information, see
Use the local address book on page 133 .
9 Help button Touch this button for control-panel help. For more information, see
.
10 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it to open a pop-up screen that will help you resolve the error or warning.
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Perform basic e-mail functions
The device e-mail feature offers the following benefits:
●
Sends documents to multiple e-mail addresses, saving time and delivery costs.
●
Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.
With e-mail, documents are scanned into the device memory and sent to an e-mail address or multiple addresses as an e-mail attachment. Digital documents can be sent in several graphics formats, such as .TFF and .JPG, which allows recipients to manipulate the document file in various programs to meet their specific needs. Documents arrive in near-original quality, and then can be printed, stored, or forwarded.
In order to use the e-mail feature, the device needs to be connected to a valid SMTP local area network that includes Internet access.
Load documents
You can scan a document by using either the glass or the ADF. The glass and ADF can accommodate
Letter-, Executive-, A4-, and A5-size originals. The ADF can also accommodate Legal-size originals.
Smaller originals, receipts, irregular and worn documents, stapled documents, previously folded documents, and photographs should be scanned by using the glass. Multiple-page documents can be scanned easily by using the ADF.
Send documents
The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings:
●
Color
●
PDF (requires the recipient to have an Adobe Acrobat viewer to view the e-mail attachment)
For information about changing the settings for the current job, see
Change e-mail settings for the current job on page 135 .
Send a document
1.
Place the document face-down on the scanner glass or face-up in the ADF.
2.
From the Home screen, touch E-mail .
3.
If prompted, type your user name and password.
4.
Complete the From: , To: , and Subject: fields. Scroll down and complete the CC: , BCC: , and
Message fields if appropriate. Your user name or other default information might appear in the
From: field. If so, you might not be able to change it.
5.
(Optional) Touch More Options to change the settings for the document that you are sending (for example, the document’s original size). If you are sending a two-sided document, you should select
Sides and an option with a two-sided original.
6.
Press Start to begin sending.
7.
When you are finished, remove the original document from the scanner glass or ADF.
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Use the auto-complete function
When you type characters into the To: , CC: , or From: fields on the Send E-mail screen, the autocomplete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match. You can then select that name by touching Enter , or continue typing the name until autocomplete finds the correct entry. If you type a character that does not match any entry in the list, the auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book.
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Use the address book
You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists.
NOTE:
You can also use the embedded Web server to create and manage the e-mail address book.
For more information, see
Embedded Web server on page 16
.
Create a recipient list
1.
From the Home screen, touch E-mail .
2.
Complete one of the following steps:
●
Touch To: to open the keyboard screen, and then type the recipients' e-mail addresses.
Separate multiple e-mail addresses with a semicolon or by touching Enter on the touchscreen.
● Use the address book.
a.
On the Send E-mail screen, touch the address book button ( ) to open the address book.
b.
Navigate the entries in the address book by using the scroll bar. Hold down the arrow to scroll quickly through the list.
c.
Highlight the name to select a recipient, and then touch the add button ( ).
You can also select a distribution list by touching the drop-down list at the top of the screen and then touching All , or add a recipient from a local list by touching Local in the drop-down list. Highlight the appropriate names, and then touch to add the name to your list of recipients.
You can remove a recipient from your list by scrolling to highlight the recipient, and then touching the remove button ( ).
3.
The names in the recipient list are placed in the text line of the keyboard screen. If you want, you can add a recipient that is not found in the address book by typing the e-mail address on the keyboard. After you are satisfied with your recipient list, touch OK .
4.
Touch OK .
5.
Finish typing information in the CC: and Subject: fields on the Send E-mail screen, if necessary.
You can check the list of recipients by touching the down arrow in the To: text line.
6.
Press Start .
Use the local address book
Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software.
You can use the address book when you type e-mail addresses in the From: , To: , CC: , or BCC: fields.
You can also add or delete addresses in the address book.
To open the address book, touch the address book button ( ).
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Add e-mail addresses to the local address book
1.
Touch Local .
2.
Touch .
3.
(Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry.
Touch OK .
The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself.
4.
Touch the Address field, and in the keyboard that appears type the e-mail address for the new entry. Touch OK .
Delete e-mail addresses from the local address book
You can delete e-mail addresses that you no longer use.
NOTE:
To change an e-mail address, you must first delete the address and then add the corrected address as a new address in the local address book.
1.
Touch Local .
2.
Touch the e-mail address that you want to delete.
3.
Touch .
The following confirmation message appears: Do you want to delete the selected address(es)?
4.
Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen.
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Change e-mail settings for the current job
Use the More Options button to change the following e-mail settings for the current print job:
Button Description
Document File Type Touch this button to change the type of file the device creates after scanning the document.
Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size.
Resolution
Color/Black
Touch this button to change the scan resolution. A higher resolution setting produces a larger file size.
Touch this button to determine whether you will scan the document in color or in black-and-white.
Original Sides Touch this button to indicate if the original document is one-sided or two-sided.
Content Orientation Touch this button to select either the portrait or landscape orientation for the original.
Original Size
Optimize Text/
Picture
Job Build
Touch this button to select the size of the document: letter, A4, legal, or mixed letter/legal.
Touch this button to change the scanning procedure based on the type of document that you are scanning.
Image Adjustment
Touch this button to activate or deactivate the Job Build mode, which enables you to scan several small scan jobs and send them as one file.
Touch this button to change the darkness and sharpness settings, or to clean up background clutter on the original.
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Scan to a folder
NOTE:
This device feature is supported for the HP LaserJet M4349x MFP only.
If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000,
Windows XP, Windows Server 2003, Windows Server 2008, and Novell.
NOTE:
You might be required to supply a user name and password in order to use this option, or to send to certain folders. See your system administrator for more information.
1.
Place the document face-down on the scanner glass or face-up in the ADF.
2.
From the Home screen, touch Network Folder.
3.
In the Quick Access Folders list, select the folder in which you want to save the document.
4.
Touch the File Name field to open the keyboard pop-up screen, and then type the file name.
5.
Touch Send to Network Folder.
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Scan to a workflow destination
NOTE:
This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4349x MFP only.
If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the ability to send additional information, along with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on the control-panel display. The system administrator can also designate a printer as a workflow destination, which allows you to scan a document and then send it directly to a network printer for printing.
1.
Place the document face-down on the scanner glass or face-up in the ADF.
2.
From the Home screen, touch Workflow.
3.
Select the destination to which you want to scan.
4.
In the Text Field field, type the data that you want to accompany the file, and then touch Send
Workflow.
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9 Fax
The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed.
Windows users can also install the optional HP Digital Sending Software (DSS), which provides digital faxing services.
For complete instructions for configuring the fax accessory and using the fax features, see the HP
LaserJet Analog Fax Accessory 300 User Guide.
This chapter provides a summary of analog and digital fax.
●
●
ENWW 139
Analog fax
When the HP LaserJet Analog Fax Accessory 300 is installed, the device can function as a standalone fax machine.
NOTE:
The HP LaserJet M4349x MFP comes with an HP LaserJet Analog Fax Accessory 300 installed.
Install the fax accessory
If your device does not have the HP LaserJet Analog Fax Accessory 300 installed, use the following procedure to install it.
1.
Unpack the fax accessory from the box, but do not remove it from the antistatic pouch.
2.
Turn off the device, and unplug the power cable.
3.
At the back of the device, remove the side cover by placing your fingers in the indented area and sliding the cover off.
4.
If necessary, remove the plastic fax-accessory cover from the formatter. Insert a coin into the groove at the top of the cover, and use it to pry the cover away from the formatter.
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5.
Open the formatter-cage door by grasping the metal tab and pulling the door open.
6.
If you are replacing an existing fax accessory, remove the old card from the formatter by pulling it out of the slot.
7.
Remove the new fax accessory from the antistatic pouch.
CAUTION:
The fax accessory contains parts that are sensitive to electrostatic discharge (ESD).
When handling the fax accessory, use static protection such as a grounding wrist strap that is connected to the metal frame of the device, or touch the metal frame of the device with your other hand.
CAUTION:
When handling the fax accessory, do not press the yellow component on the card.
Doing so can damage the card and cause a fax malfunction.
8.
Align the two cutouts on the new fax accessory with the two fax-accessory guides on the formatter.
9.
Push the fax accessory into place, and then verify that it is securely connected to the formatter.
The phone connector on the fax accessory should be aligned with the square opening in the formatter cage.
10.
Close the formatter-cage door.
Analog fax 141
11.
Replace the formatter cover.
12.
Plug the power cable into the device, and turn on the device.
Connect the fax accessory to a phone line
When connecting the fax accessory to a phone line, ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices. In addition, this line should be an analog line because the fax will not function correctly if it is connected to some digital PBX systems.
If you are not sure whether you have an analog or digital phone line, contact your telecom provider.
NOTE:
HP recommends using the phone cord that comes with the fax accessory to ensure that the accessory functions correctly.
1.
Locate the phone cord that is included in the fax accessory kit. Connect one end of the phone cord to the fax-accessory phone jack on the formatter. Push the connector until it clicks.
CAUTION:
Be sure to connect the phone line to the fax-accessory phone jack , which is near the bottom of the formatter. Do not connect the phone line to the HP Jetdirect LAN port, which is closer to the top of the formatter.
2.
Connect the other end of the phone cord to the phone jack on the wall. Push the connector until it clicks or until it is securely seated. Because different types of connectors are used in different countries/regions, the connector might not make an audible click.
Configure and use the fax features
Before you can use the fax features, you must configure them in the control-panel menus. For example, you need to specify the following information:
● Date and time
●
Location
● Fax header
For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory.
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Digital fax
Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/ljm4349mfp_software .
With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways:
●
LAN fax sends faxes through a third-party fax provider.
●
Microsoft Windows 2000 fax is a fax modem and digital sender module that the computer uses to operate as a turnkey gateway fax.
●
Internet fax uses an Internet fax provider to process faxes. The fax is delivered to a traditional fax machine or sent to the user’s e-mail.
For complete information about using digital faxing, see the documentation that is provided with the
HP Digital Sending Software.
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10 Manage and maintain the device
This chapter describes how to manage the printer:
●
●
●
●
●
Use the HP Printer Utility for Macintosh
●
●
●
ENWW 145
Use information pages
From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages.
Page description How to print the page
Menu map
Shows the control-panel menus and available settings.
1.
From the Home screen, touch Administration .
2.
Touch Information .
3.
Touch Configuration Page .
4.
Touch Administration Menu Map .
5.
Touch Print .
The content of the menu map varies, depending on the options currently installed in the device.
For a complete list of control panel menus and possible values, see
Use the control panel on page 18 .
1.
From the Home screen, touch Administration .
2.
Touch Information .
Configuration page
Shows device settings and installed accessories.
3.
Touch Configuration Page .
4.
Touch Configuration Page .
5.
Touch Print .
NOTE:
If the device contains an HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices.
1.
From the Home screen, touch Administration .
Supplies status page
Shows print-cartridge toner levels.
2.
Touch Information .
3.
Touch Configuration Page .
4.
Touch Supplies Status Page .
5.
Touch Print .
NOTE:
If you are using non-HP supplies, the supplies status page might not show the remaining life for those supplies. For more information, see
HP print cartridges on page 154
.
1.
From the Home screen, touch Administration .
Usage page
Shows a page count for each size of paper printed, the number of one-sided
(simplexed) or two-sided (duplexed) pages, and the average percentage of coverage.
2.
Touch Information .
3.
Touch Configuration Page .
4.
Touch Usage Page .
5.
Touch Print .
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Page description How to print the page
File directory
Font lists
Shows which fonts are currently installed in the device.
1.
From the Home screen, touch Administration .
Contains information for any mass storage devices, such as flash drives, memory cards, or hard disks, that are installed in the device.
2.
3.
Touch
Touch
Information .
Configuration Page .
4.
Touch File Directory .
5.
Touch Print .
Fax reports 1.
From the Home screen, touch Administration .
Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers.
2.
Touch Information .
3.
Touch Fax Reports .
NOTE:
Fax reports are available only on device models that have fax capabilties.
4.
Touch one of the following buttons to print the corresponding report:
◦
Fax Activity Log
◦ Fax Call Report
◦
Billing Codes Report
◦
◦
Blocked Fax List
Speed Dial List
5.
Touch Print .
For more information, see the fax guide that came with the device.
1.
From the Home screen, touch Administration .
2.
Touch Information .
3.
Touch Sample Pages/Fonts .
4.
Touch either PCL Font List or PS Font List .
5.
Touch Print .
NOTE:
The font lists also show which fonts reside on a hard disk accessory or
DIMM.
Use information pages 147
Configure e-mail alerts
NOTE:
If your company does not have e-mail, this feature might not be available.
You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
You can configure the following:
●
The device(s) you want to monitor
●
The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and cover open)
●
The e-mail account(s) to which the alerts should be forwarded
Software
HP Web Jetadmin
Embedded Web server
Information location
See
Use HP Web Jetadmin software on page 152 for general information about HP Web
Jetadmin.
See the HP Web Jetadmin Help system for details about alerts and how to set them up.
See
Embedded Web server on page 16 for general information about the embedded Web
server.
See the embedded Web server Help system for details about alerts and how to set them up.
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Use the embedded Web server
●
View device control status information
●
Set the type of paper loaded in each tray
●
Determine the remaining life on all supplies
●
View and change tray configurations
●
View and change the device control panel menu configuration
●
View and print internal pages
●
Receive notification of device and supplies events
●
View and change network configuration
●
View support content that is specific to the current state of the device
When the device is connected to the network, the embedded Web server is automatically available. You can open the embedded Web server from Windows 95 and later.
To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape
Navigator 4 and later. The embedded Web server works when the device is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server.
Open the embedded Web server by using a network connection
1.
In a supported Web browser on your computer, type the device IP address or host name in the address/URL field. To find the IP address or host name, print a configuration page. See
Use information pages on page 146 .
NOTE:
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2.
The embedded Web server has three tabs that contain settings and information about the device: the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
See
Embedded Web server sections on page 150 for more information about each tab.
ENWW Use the embedded Web server 149
Embedded Web server sections
Tab or section
Information tab
Provides device, status, and configuration information
Options
●
Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change
Settings.
●
Configuration Page: Shows the information found on the configuration page.
● Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, contact your dealer.
● Event log: Shows a list of all device events and errors.
●
Usage page: Shows a summary of the number of pages the device has printed, grouped by size and type.
● Device Information: Shows the device network name, address, and model information. To change these entries, click Device Information on the Settings tab.
●
Control Panel: Shows messages from the device control panel, such as Ready or
Sleep mode on.
●
Print: Allows you to send print jobs to the device.
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Tab or section Options
Settings tab ● Configure Device: Allows you to configure device settings. This page contains the traditional menus found on devices using a control-panel display.
Provides the ability to configure the device from your computer
●
E-mail Server: Network only. Used in conjunction with the Alerts page to set up incoming and outgoing e-mail, as well as to set e-mail alerts.
● Alerts: Network only. Allows you to set up to receive e-mail alerts for various device and supplies events.
Networking tab
Provides the ability to change network settings from your computer
●
AutoSend: Allows you to configure the device to send automated e-mails regarding device configuration and supplies to specific e-mail addresses.
●
Security: Allows you to set a password that must be entered to gain access to the
Settings and Networking tabs. Enable and disable certain features of the embedded Web server.
●
Edit Other Links: Allows you to add or customize a link to another Web site. This link is displayed in the Other Links area on all embedded Web server pages.
● Device Information: Allows you to name the device and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the device.
●
Language: Allows you to determine the language in which to display the embedded
Web server information.
● Date & Time: Allows time synchronization with a network time server.
●
Wake Time: Allows you to set or edit a wake time for the device.
NOTE:
The Settings tab can be password-protected. If this device is on a network, always consult with the system administrator before changing settings on this tab.
Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network. This tab does not appear if the device is directly connected to a computer, or if the device is connected to a network using anything other than an HP Jetdirect print server.
NOTE:
The Networking tab can be password-protected.
Use the embedded Web server 151
Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhanced-management software at www.hp.com/go/webjetadmin_software .
NOTE:
HP Web Jetadmin 10.0 or later is required for full support of this product.
To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site.
If installed on a host server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape Navigator 7.1 for Linux.
Browse to the HP Web Jetadmin host.
NOTE:
Browsers must be Java-enabled. Browsing from an Apple PC is not supported.
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Use the HP Printer Utility for Macintosh
Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer.
Open the HP Printer Utility
Open the HP Printer Utility in Mac OS X V10.3, V10.4 and later
1.
In the Dock, click the Printer Setup Utility icon.
NOTE:
If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click
Applications, click Utilities, and then double-click Printer Setup Utility.
2.
Select the device that you want to configure, and then click Utility.
HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.
Item
Configuration Page
Supplies Status
File Upload
Upload Fonts
Firmware Update
Duplex Mode
Economode & Toner Density
Resolution
Lock Resources
Stored Jobs
Trays Configuration
IP Settings
Bonjour Settings
Additional Settings
E-mail Alerts
Description
Prints a configuration page.
Shows the device supplies status.
Transfers files from the computer to the device.
Transfers font files from the computer to the device.
Transfers updated firmware files from the computer to the device.
Turns on the automatic two-sided printing mode.
Turns on the Economode setting to conserve toner, or adjusts toner density.
Changes the resolution settings, including the REt setting.
Locks or unlocks storage products, such as a hard disk.
Manages print jobs that are stored on the device hard disk.
Changes the default tray settings.
Changes the device network settings and provides access to the embedded Web server.
Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network.
Provides access to the embedded Web server.
Configures the device to send e-mail notices for certain events.
ENWW Use the HP Printer Utility for Macintosh 153
Manage supplies
Monitor the print cartridge to ensure high-quality output.
Supplies life expectancy
The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at approximately 5% coverage (typical for a business letter), the HP print cartridge lasts an average of 18,000 pages. The page-yield specification that HP provides is a general guideline. Actual yield can vary according to usage conditions.
Change the print cartridge
1.
Pull the top-cover release to open the top cover.
2.
Grasp the print cartridge by the handle, and remove it from the device.
3.
Remove the new print cartridge from the packaging.
4.
Remove any protective tape from the print cartridge.
5.
Insert the new print cartridge in the device, and close the top cover.
Manage the print cartridge
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION:
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Use genuine HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
● Percentage of supplies remaining
●
Estimated number of pages remaining
●
Number of pages printed
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.
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To install a new HP print cartridge, see
Change the print cartridge on page 154 . To recycle the used
cartridge, follow the instructions included with the new cartridge.
Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see
HP fraud hotline and Web site on page 155 .
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).
ENWW Manage supplies 155
Clean the device
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.
NOTE:
If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.
1.
Open the scanner lid.
2.
Clean the glass by using a damp, lint-free cloth.
CAUTION:
Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device.
3.
Clean the scanner strip by using a damp, lint-free cloth.
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Clean the scanner lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid.
1.
Open the scanner lid.
2.
Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass.
3.
Wash the backing gently to loosen debris; do not scrub the backing.
4.
Dry the backing by using a chamois or soft cloth.
CAUTION:
Do not use paper-based wipes because they might scratch the backing.
5.
If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol.
Clean the paper path
1.
From the Home screen, touch Administration .
2.
Touch Print Quality .
3.
Touch Calibration/Cleaning .
4.
Touch Create Cleaning Page .
The device prints a cleaning page.
5.
Follow the instructions printed on the cleaning page.
Clean the document feeder
Clean the document feeder only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking).
ENWW Clean the device 157
Clean the document feeder delivery system
1.
Open the scanner lid.
2.
Locate the white, vinyl document-feeder backing.
3.
Locate the white, vinyl calibration strips.
4.
Clean the document-feeder backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the document-feeder components.
5.
Clean the scanner glass by wiping it gently with a clean, slightly damp, lint-free cloth. Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner glass.
6.
Close the scanner lid.
Clean the document feeder-rollers
You should clean the rollers in the document feeder if you are experiencing misfeeds or if your originals show marks as they exit the document feeder.
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CAUTION:
Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the device.
1.
Open the scanner lid.
2.
Locate the rollers near white, vinyl calibration strips.
3.
Wipe the rollers gently with a clean, water-dampened, lint-free cloth.
CAUTION:
Do not pour water directly onto the rollers. Doing so might damage the device.
4.
Close the scanner lid.
5.
Pull the release lever to open the document-feeder cover.
Clean the device 159
6.
Locate the rollers.
7.
Wipe the rollers with a clean, water-dampened, lint-free cloth.
CAUTION:
Do not pour water directly onto the rollers. Doing so might damage the device.
8.
Locate the separation pad.
9.
Wipe the pad with a clean, water-dampened, lint-free cloth.
10.
Close the document-feeder cover.
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Calibrate the scanner
Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored. The offset values are then used when producing scans so that the correct portion of the document is captured.
Scanner calibration should be carried out only if you notice offset problems with the scanned images.
The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely.
1.
From the Home screen, touch Administration .
2.
Touch Troubleshooting .
3.
Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box.
The device starts the calibration process, and Calibrating appears on the touchscreen status line until the process is complete.
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11 Problem solving
This chapter provides information about the following topics.
●
●
●
●
●
●
●
●
●
●
Solve network printing problems
●
●
●
●
●
Solve common Macintosh problems
●
●
ENWW 163
Problem-solving checklist
If you are experiencing problems, use the following checklist to identify the cause of the problem:
●
Is the device connected to power?
●
Is the device on?
●
Is the device in the Ready state?
●
Are all necessary cables connected?
●
Do any messages appear on the control panel?
●
Are genuine HP supplies installed?
●
Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed?
For additional information about installation and setup, see the getting started guide.
If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljm4349mfp or contact your dealer for support.
Factors that affect performance
Several factors affect the time it takes to print a job:
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Device processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
● The I/O configuration
●
The amount of memory installed
● The network operating system and configuration (if applicable)
●
Device personality (PCL or PS)
NOTE:
Although additional memory can resolve memory problems, improve how the device handles complex graphics, and improve download times, it will not increase maximum printing speed (ppm).
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Problem-solving flowchart
Symptom Check Possible causes Possible solutions
The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors.
Is the power on?
The control panel indicates an error.
The power switch might be off.
The power cord might be unplugged.
1.
Make sure the device is plugged in and the power switch is on.
The power outlet might not be working correctly.
2.
Test the power outlet by plugging the device into an outlet that is known to work.
The internal power supply might have failed.
3.
If the problem persists, contact your dealer for support.
Do error messages appear on the control-panel display?
Several conditions can cause an error message to appear.
1.
Follow the instructions on the control panel to resolve the problem.
Paper-feed problems
2.
For more information, see
Control-panel messages on page 174
.
3.
If the problem persists, contact your dealer for support.
Are the main features, such as
Copy and E-mail , inactive on the touchscreen?
The scanner shipping lock might be in the locked position.
Make sure the scanner shipping lock is unlocked. The scanner lock is on the left side of the device, underneath the scanner.
Do jams occur frequently?
The media does not meet specifications.
Paper remains in the device after clearing a previous jam.
1.
Make sure the media meets specifications for the device. See
Select print media on page 72 .
Some of the shipping tape, cardboard, or shipping locks are still in the device.
2.
Open all doors and trays and check for jammed
media. See Clear jams on page 184
.
The maintenance kit items might be ready for replacement.
3.
Make sure the print cartridge is installed correctly. See
Change the print cartridge on page 154
.
4.
Install the device maintenance kit. See
Order parts, accessories, and supplies on page 228 .
5.
If the problem persists, contact your dealer for support.
ENWW Problem-solving flowchart 165
Symptom
Copy problems
Check Possible causes Possible solutions
Do original documents feed correctly through the ADF?
The original document might be printed on media that is too light or too heavy for the ADF.
1.
If the original document is printed on very heavy or light media, copy by using the flatbed glass.
The ADF rollers and separation pad might be dirty.
The ADF maintenance kit parts might need to be replaced.
2.
Clean the ADF rollers and separation pad. See
the document feeder on page 157 .
3.
Install the ADF maintenance kit. See
Order parts, accessories, and supplies on page 228
Are copies blank?
Are copies of poor quality from the ADF and the scanner glass?
Are copies of poor quality only from the ADF?
Are copies of poor quality only from the scanner glass?
The originals might have been loaded upside-down.
The copy settings need to be adjusted for the original document.
4.
If the problem persists, contact your dealer for support.
1.
In the ADF, load original documents face-up.
2.
On the scanner glass, load original documents facedown.
3.
If the problem persists, contact your dealer for support.
See
Adjust the copy settings on page 119 .
If the problem persists, contact your dealer for support.
Clean the scanner glass. See
Clean the device on page 156 .
The ADF glass strip might be dirty.
If the problem persists, contact your dealer for support.
The scanner glass might be dirty Clean the glass strip that is to the left of the scanner glass. See
Clean the device on page 156 .
If the problem persists, contact your dealer for support.
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Symptom
Print-quality problems
General printing problems
Stapling problems
Check Possible causes Possible solutions
Is the overall print quality poor?
The media does not meet specifications.
Is the printing too light?
Do lines, streaks, or dots appear on the pages?
The print cartridge might be empty or damaged.
The maintenance kit items might be ready for replacement.
1.
Make sure the media meets specifications for the device. See
Select print media on page 72 .
2.
Replace the print cartridge.
See Change the print cartridge on page 154
3.
Install the device maintenance kit. See
Order parts, accessories, and supplies on page 228 .
Can you print documents from a computer?
The computer cable might be defective.
The printer driver might need to be reinstalled.
4.
If the problem persists, contact your dealer for support.
1.
Try printing a configuration page at the control panel.
Touch Network Address and then touch Print.
If the page prints, the problem is with the cable or the driver.
2.
Reconnect the cables.
Can you print over the network?
Are you having problems printing from specific software programs?
Are jobs stapled?
The network might not be configured correctly.
The problem might be with the software program.
The staple cassette might be jammed.
The staple cassette might need to be replaced.
3.
Reinstall the printer driver.
4.
If the problem persists, contact your dealer for support.
1.
Try connecting the computer directly to the device. If you can print, the problem is with the network
configuration. See Solve network printing problems on page 211
.
2.
If the problem persists, contact your dealer for support.
1.
Try printing from a different software program. If you can print, the problem is with the original software program.
2.
See the documentation for the software program.
1.
Remove the staple cassette and check if it is jammed or
empty. See Clear staple jams on page 199
.
2.
If the problem persists, contact your dealer for support.
ENWW Problem-solving flowchart 167
Symptom
E-mail problems
Fax problems
Check Possible causes Possible solutions
Are you able to send e-mail attachments?
The SMTP gateway might need to be reconfigured.
See
Solve e-mail problems on page 219 .
Does an “E-mail gateway not responding” message appear on the control panel?
Are you able to change the
“From” e-mail address?
The device might be configured so that the “From” e-mail address cannot be changed.
Use the embedded Web server to change these settings. See
Embedded Web server on page 16 .
The device might require you to sign in before you can change the
“From” e-mail address.
Are you able to change the file type or the color setting for e-mail attachments?
Change the settings at the control panel or by using the embedded
Web server.
1.
At the control panel, touch
E-mail , and then touch More
Options . See
Change e-mail settings for the current job on page 135 .
Do you receive a “job failed” email message when you try to send an e-mail attachment?
Is the Fax feature on the control panel inactive?
2.
To change the settings by using the embedded Web server, see
Embedded Web server on page 16 .
The e-mail address to which you are sending the document might be incorrect.
1.
Send a test e-mail from your computer.
The file size might be larger than the maximum allowable size for the SMTP gateway.
2.
Use the embedded Web server to change the maximum allowable size for e-mail attachments. See
Embedded Web server on page 16 .
You need to provide required settings before using the Fax feature.
1.
At the control panel, touch
Administration , touch Initial
Setup , and touch Fax
Setup .
panel completely missing?
installed incorrectly.
2.
Configure the settings for
Location , Date/Time , and
Fax Header.
1.
Make sure the fax accessory is installed correctly and that none of the pins are bent. See
Install the fax accessory on page 140 .
2.
Print a configuration page and check the modem status. It should indicate
“Operational/Enabled”. If the modem status is anything else, the problem is with the fax accessory.
168 Chapter 11 Problem solving ENWW
Symptom Check
Is the Fax feature configured correctly but you cannot send faxes?
correctly but you cannot receive faxes?
Possible causes Possible solutions
You must use the phone cord that came with the device.
See Solve fax problems on page 216
.
The phone cord might not be connected securely or the telephone line might not be working.
You might have connected the device to a digital phone line instead of an analog phone line.
The fax accessory requires an analog phone line.
1.
3.
Always use the phone cord that came with the device.
2.
Test the telephone line by connecting a telephone to it and making a call.
Make sure you are connecting the device to an analog phone line.
device might be interfering with incoming faxes.
An answering machine or voicemail system might be intercepting the incoming fax transmission.
See Solve fax problems on page 216
.
1.
Do not use line splitters or surge-protection devices.
2.
Disconnect the answering machine or voice-mail system.
3.
Set the number of rings-toanswer for the fax accessory to a lower number. See
.
4.
Make sure the device is connected to an a dedicated analog phone line. Do not use a roll-over line.
ENWW Problem-solving flowchart 169
Solve general device problems
Device selects media from the wrong tray.
Cause Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Remove any media in other trays to make the device select from the correct tray.
For Macintosh computers, use the HP Printer Utility to change the priority of the tray.
The configured size does not match the size of the media that is loaded in the tray.
Adjust the width guides to match the size of the media that is loaded in the tray.
Device does not pull paper from tray.
Cause
The tray is empty.
The paper guides are set incorrectly.
Solution
Load paper in the tray.
To set the guides correctly, see
For tray 2, 3, 4, or 5, make sure that the leading edge of the paper stack is even. An uneven edge can prevent the lift plate from rising.
Paper curls when it exits the device.
Cause
The paper curls when it exits to the top output bin.
Solution
Choose the straightest paper path in the printer driver or control panel.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality menu on page 48 .)
170 Chapter 11 Problem solving ENWW
ENWW
Print job is extremely slow.
Cause Solution
The job might be very complex.
The maximum speed of the device cannot be exceeded even when more memory is added.
Reduce the complexity of the page or try adjusting the printquality settings. If this problem occurs frequently, add memory to the device.
Printing speeds might be automatically reduced when printing on custom-sized media.
Note: Slower speeds are expected when printing on narrow paper, when printing from tray 1, or when using the High2 fuser mode.
You are printing a PDF or PostScript (PS) file but are using a
PCL device driver.
Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.)
Print job prints on both sides of the paper.
Cause
The device is set for duplexing.
Solution
See
Open the printer drivers on page 14 to change the setting,
or see the online Help.
Print job contains only one page but the device processes the back side of the page as well (the page comes part of the way out, and then goes back into the device).
Cause Solution
The device is set for duplexing. Even if the print job contains only one page, the device also processes the back side.
See
Open the printer drivers on page 14 to change the setting,
or see the online Help.
Do not try to pull the page out of the device before duplexing is complete. Jamming might result.
Pages print, but are totally blank.
Cause
The sealing tape might still be on the print cartridge.
The file might have blank pages.
Solution
Remove the print cartridge and pull out the sealing tape.
Reinstall the print cartridge.
Check the file to make sure that it does not contain blank pages.
The device prints, but the text is wrong, garbled, or incomplete.
Cause Solution
The device cable is loose or defective.
Disconnect the device cable and reconnect it. Try a print job that you know works. If possible, attach the cable and device to another computer and try a print job that you know works.
Finally, try a new cable.
Solve general device problems 171
The device prints, but the text is wrong, garbled, or incomplete.
Cause Solution
The wrong driver was selected in the software.
The software program is malfunctioning.
Check the software device selection menu to make sure that an HP LaserJet M4349x device is selected.
Try printing a job from another program.
The device does not respond when you select Print in the software.
Cause Solution
The device is out of media.
The device might be in the manual-feed mode.
The cable between the computer and the device is not connected correctly.
The device cable is defective.
Add media.
Change the device from manual-feed mode.
Disconnect and reconnect the cable.
The wrong device was selected in the software.
The device might have a jam.
The software for the device is not configured for the device port.
The device is on a network and is not receiving a signal.
The device is not receiving power.
The device is malfunctioning.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
Check the software device selection menu to make sure that an HP LaserJet M4349x device is selected.
Clear any jams, paying careful attention to the duplexer area
(if your model has a duplexer). See
.
Check the software device selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the device is attached to the correct one.
Check cable connections. Reinstall the printing software. Print a job that you know works.
Clear any stopped jobs from the print queue.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
Check the control-panel display for messages and lights to determine if the device is indicating an error. Note any message and see
Control-panel messages on page 174 .
172 Chapter 11 Problem solving ENWW
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message type
Status messages
Warning messages
Error messages
Description
Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Warning messages inform you of data and print errors. These messages typically alternate with the
Ready or status messages and remain until you touch OK . Some warning messages are clearable.
If Clearable Warnings is set to Job on the device Device Behavior menu, the next print job clears these messages.
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If Auto-Continue is set on the menus, the device will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE:
Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the device off and then on. These messages are not affected by the Auto-Continue setting.
If a critical error persists, service is required.
ENWW Control-panel message types 173
Control-panel messages
Table 11-1 Control-panel messages
Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR
11.XX Internal clock error To continue touch OK
13.JJ.NT JAM IN ENVELOPE FEEDER
A duplexed (2-sided) document was requested from a tray that is set to Any Size or Any Custom. Duplexing is not allowed from a tray configured to Any Size or Any
Custom.
Select another tray or reconfigure the tray.
A user name or password is incorrect.
Type the information again.
A digital send or copy job has been performed from the scanner glass, but the original document needs to be removed.
Remove the original document from the scanner glass and press Start .
The control panel function that you are trying to use has been locked to prevent unauthorized access.
Contact the network administrator.
The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
Install a new HP print cartridge.
The MFP real time clock has experienced an error.
Whenever the MFP is turned off and then turned on again, set the time and date at the
control panel. See Use the control panel on page 18 .
Media is jammed in the envelope feeder.
If the error persists, you might need to replace the formatter.
Remove the jammed media from the envelope feeder. Follow the instructions in the onscreen dialog box. See
Clear jams from the optional envelope-feeder area on page 187 .
13.JJ.NT JAM IN OUTPUT BIN
13.JJ.NT JAM IN TRAY 1
13.JJ.NT JAM IN TRAY X
Media is jammed in the output bin.
Media is jammed in tray 1.
Media is jammed in the specified tray.
Remove the output bin and gently remove the jammed media. Reattach output bin. Follow the instructions in the onscreen dialog box.
Remove the jammed media from tray 1.
Follow the instructions in the onscreen dialog box. See
Clear jams from the tray 1 area on page 188 .
Follow the instructions in the onscreen dialog box. See
Clear jams from the tray 2, 3, 4, or
13.JJ.NT JAM INSIDE DUPLEXER Remove duplexer from lower left area
13.JJ.NT JAM INSIDE LEFT OUTPUT
AREA Remove output bin and duplexer
Media is jammed in the duplexer.
Media is jammed in the output area.
Follow the instructions in the onscreen dialog box. See
Clear jams from the optional duplexer on page 191 .
Follow the instructions in the onscreen dialog box. See
Clear jams from the output areas on page 193 .
13.JJ.NT JAM INSIDE RIGHT ACCESS
DOOR Open all right access doors ABOVE tray X
Media is jammed inside the jam-access door for the tray that is indicated.
Follow the instructions in the onscreen dialog box.
174 Chapter 11 Problem solving ENWW
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
13.JJ.NT JAM INSIDE TOP COVER AREA
Media is jammed in the top cover area.
13.JJ.NT JAM INSIDE TOP COVER AREA
Remove print cartridge
13.JJ.NT JAM INSIDE TRAY 2 AREA
Media is jammed in the top cover area and you must remove the print cartridge to clear the jam.
Media is jammed in tray 2.
13.JJ.NT JAM INSIDE TRAY 2 RIGHT
ACCESS DOOR
Media is jammed inside tray 2 in the jamaccess door.
13.JJ.NT JAMS INSIDE TOP COVER AREA
Remove print cartridge
Media is jammed in more than one location inside the top cover area. You must remove the print cartridge to clear the jams.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
20 INSUFFICIENT MEMORY To continue touch OK
21 PAGE TOO COMPLEX To continue touch OK
22 EIO X BUFFER OVERFLOW To continue touch OK
22 EMBEDDED I/O BUFFER OVERFLOW
To continue touch OK
30.1.YY SCANNER FAILURE
Media is jammed inside one or more of the trays.
The MFP received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
The page formatting process was not fast enough for the MFP.
Follow the instructions in the onscreen dialog
box. See Clear jams from the top-cover and print-cartridge areas on page 185 .
Follow the instructions in the onscreen dialog
box. See Clear jams from the top-cover and print-cartridge areas on page 185 .
Follow the instructions in the onscreen dialog
box. See Clear jams from the tray 2, 3, 4, or
Follow the instructions in the onscreen dialog box.
Follow the instructions in the onscreen dialog
Follow the instructions in the onscreen dialog box.
Clear jams from the top-cover and print-cartridge areas on page 185
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory. See
Adding printer memory on page 249 .
Touch OK to print the transferred data.
(Some data might be lost.) If this message appears often, simplify the print job.
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Touch OK to print the transferred data.
(Some data might be lost.)
Check the host configuration. If this message persists, contact your dealer for support, or go to www.hp.com/support/ljm4349mfp .
Too much data was sent to the embedded HP
Jetdirect print server.
Touch OK to print the transferred data.
(Some data might be lost.)
An error has occurred in the scanner.
Check the scanner lock. Turn the MFP off and then on.
40 BAD EIO X TRANSMISSION To continue touch OK
40 BAD SERIAL TRANSMISSION To continue touch OK
40 EMBEDDED I/O BAD TRANSMISSION
To continue touch OK
41.3 MEDIA TOO SHORT CANNOT
DUPLEX
The connection between the MFP and the
EIO card in the specified slot has been broken.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Touch OK to clear the error message and continue printing.
A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
Touch OK to clear the error message. (Data will be lost.)
A temporary printing error has occurred.
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
The MFP cannot print on both sides of the selected media because the media does not meet the minimum length specification.
Select single-sided printing or load a longersize media. Resend the job. See
Select print media on page 72 .
ENWW Control-panel messages 175
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
41.3 MEDIA TOO SHORT CANNOT SEND
TO FACE DOWN OUTPUT BIN
41.3 UNEXPECTED SIZE IN TRAY XX
LOAD TRAY XX <TYPE> <SIZE>
41.3 UNEXPECTED SIZE IN TRAY XX To use another tray touch OK
41.X ERROR To continue touch OK
49.XXXXX ERROR To continue turn off then on
50.X FUSER ERROR
The MFP cannot deliver the selected media face-down because the media does not meet the minimum length specification.
Select the face-up output option, or load a longer-size media in the tray. Resend the job.
See
.
This is typically caused if two or more sheets of media stick together in the MFP or if the tray is not adjusted correctly.
Reload the tray with the correct media size.
Reconfigure the size in a tray so that the MFP will use a tray that contains the size required for the print job. Follow the instructions in the onscreen dialog box.
The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray.
Touch OK to use another tray. Reconfigure the size in a tray so that the MFP will use a tray that is loaded with the size of media required for the print job. If the message does not clear automatically from the control-panel display, turn the MFP off, and then turn the
MFP on.
A temporary printing error occurred.
Touch OK to clear the error. If the error is not cleared, turn the MFP off, and then turn the
MFP on.
A critical firmware error has occurred.
A fuser error has occurred.
51.XY ERROR To continue turn off then on A temporary printing error has occurred.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Remove third-party devices. Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Make sure you have the correct fuser. Reseat the fuser. Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
52.XY ERROR To continue turn off then on A temporary printing error has occurred.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
53.XY.ZZ CHECK RAM DIMM SLOT <X> To continue touch OK
A problem exists with the MFP memory. The
DIMM that caused the error will not be used.
The following are the values of X:
You might need to reseat or replace the specified DIMM.
X = Device location
Turn the MFP off, and then replace the DIMM
that caused the error. See Adding printer memory on page 249 .
0 = Onboard memory
1 = Slot 1
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
176 Chapter 11 Problem solving ENWW
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
55.XX.YY DC CONTROLLER ERROR To continue turn off then on
The print engine is not communicating with the formatter.
56.X ERROR To continue turn off then on A temporary printing error has occurred.
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
57.XX ERROR To continue turn off then on A temporary printing error has occurred.
58.XX ERROR To continue turn off then on A temporary printing error has occurred.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
If this message persists, contact dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
59.XY ERROR To continue turn off then on A temporary printing error has occurred.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
60.X ERROR To continue turn off then on The tray specified by X is not lifting correctly. Follow the instructions in the onscreen dialog box.
62 NO SYSTEM To continue turn off then on
A problem exists with the MFP firmware.
Turn the MFP off, and then turn the MFP on.
64 ERROR To continue turn off then on
A scan buffer error occurred.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
66.XY.ZZ OUTPUT DEVICE FAILURE
An error occurred in an external paperhandling accessory.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
1.
Turn the MFP power off.
2.
Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them.
3.
Verify that there is no packaging material in or around the output device.
4.
Turn the MFP power on.
5.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ljm4349mfp .
ENWW Control-panel messages 177
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
68.X PERMANENT STORAGE FULL To continue touch OK
The MFP NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
68.X PERMANENT STORAGE WRITE FAIL
To continue touch OK
The MFP NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
68.X STORAGE ERROR SETTINGS
CHANGED To continue touch OK
One or more MFP settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
69.X ERROR To continue turn off then on A temporary printing error occurred.
79 ERROR To continue turn off then on
A critical hardware error occurred.
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Turn the MFP off, and then turn the MFP on.
8X.YYYY EIO ERROR
The EIO accessory card has encountered a critical error, as specified by YYYY.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Try the following actions to clear the message.
1.
Turn the MFP off, and then turn the MFP on.
2.
Turn the MFP off, reseat the EIO accessory, and then turn the MFP on.
Authentication has been enabled for this feature or destination. A username and password are required.
A user name and password are required.
3.
Replace the EIO accessory.
8X.YYYY INTERNAL JETDIRECT ERROR
The embedded HP Jetdirect print server has encountered a critical error, as specified by
YYYY.
Turn the MFP off, and then turn the MFP on.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Authentication required
Type the user name and password, or contact the network administrator.
Authentication required to use this feature
Bad duplexer connection
The duplex printing accessory is not connected correctly to the MFP.
Type the user name and password, or contact the network administrator.
Remove and reinstall the duplexer. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
178 Chapter 11 Problem solving ENWW
Table 11-1 Control-panel messages (continued)
Control panel message
Bad env feeder connection
Cartridge failure return for replacement
Check output device
Chosen personality not available. To continue touch OK.
Close right access door <x>
Close right access doors
Close top cover
Digital Send Communication Error
Digital Send server is not responding
Contact administrator
Document feeder bin full
Document feeder cover open
Document feeder pick error
Document feeder skew error
DUPLEXER ERROR Remove duplexer
Install duplexer with power off
E-mail Gateway did not accept the job because the attachment was too large.
Description Recommended action
The envelope feeder is not connected properly.
The print cartridge still contains part of the sealing tape.
Remove and reinstall the envelope feeder. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Try to remove the remaining sealing tape. If it cannot be removed, insert a new print cartridge and return the faulty print cartridge to receive a replacement. (See
Order parts, accessories, and supplies on page 228 , or
go to www.hp.com/support/ljm4349mfp .)
An error has occurred with the output device. Remove and reinstall the output device.
Observe the LED on the device. If is flashing
or is amber, see Solve general device problems on page 170
.
A print job requested a MFP language
(personality) that is not available for this MFP.
The job will not print and will be cleared from memory.
Print the job by using a printer driver for a different printer language, or add the requested language to the MFP (if possible).
To see a list of available personalities, print a configuration page. (See
Use information pages on page 146 .)
The specified jam-access cover is open.
More than one jam-access cover is open.
Close the specified jam-access cover.
Close all jam-access covers to continue printing.
The top cover is open.
An error has occurred during a digital send task.
Close the top cover.
Contact the network administrator.
The MFP cannot communicate with the server.
The document feeder output bin holds 50 sheets of paper. The MFP stops when the bin is full.
Remove the paper from the document feeder output bin.
The document feeder cover is open.
Verify the network connection. Contact the network administrator.
The document feeder experienced an error while picking media.
Close the document feeder cover. Follow the instructions in the onscreen dialog box.
Make sure that you have not overloaded the document feeder. Do not load more than 50 sheets of 20 lb paper in the document feeder.
Media has become skewed in the document feeder.
Make sure that the paper guides are aligned on the sides of the originals, and that all of the originals are the same size. Remove the remaining media from the document feeder and close the document feeder cover. Follow the instructions in the onscreen dialog box.
The duplexer has been removed.
Reinstall the duplexer. (Any print jobs at the
MFP might be lost.)
The scanned documents have exceeded the size limit of the server.
Send the job again using a lower resolution, smaller file size setting, or fewer pages. See
Solve e-mail problems on page 219
to learn how to reduce the size of the attachment.
Contact the network administrator to enable sending the scanned documents by using multiple e-mails.
ENWW Control-panel messages 179
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
E-mail Gateway did not respond. Job failed.
E-mail Gateway rejected the job because of the addressing information. Job failed.
.
One or more of the e-mail addresses is incorrect.
Send the job again with the correct addresses.
Error executing Digital Send job. Job failed.
A digital send job has failed and cannot be delivered.
Try to send the job again.
Folder list is full. To add a folder, you must first delete a folder.
The MFP limits the number of folders that can be established.
Delete an unused folder to add a new folder.
HP Digital Sending: Delivery Error
Try to send the job again.
Incompatible Cartridge
A digital send job has failed and cannot be delivered.
A print cartridge that is not designed for this product is installed.
Check to ensure that the print cartridge is a valid HP print cartridge with product number
CE267C.
Insert or close tray XX
Install cartridge
Insufficient memory to load fonts/data
<device> To continue touch OK
JAM IN DOCUMENT FEEDER
The specified tray is missing or open.
Insert or close the specified tray to continue.
The print cartridge has been removed or has been installed incorrectly.
Replace or reinstall the print cartridge correctly to continue printing.
The MFP does not have enough memory to load the data (for example, fonts or macros) from the location specified.
Media is jammed in the document feeder.
Touch OK to continue without this information. If the message persists, add more memory.
Remove jammed media from the document feeder. Follow the instructions in the onscreen dialog box. See
Clear jams from the document feeder on page 197
. Also see
Solve repeated jams on page 198 .
Jam in document feeder
LDAP Server is not responding Contact administrator
Load envelope feeder <type> <size>
Load Tray 1 <type> <size>
Manually feed <type> <size>
Network connection required for Digital
Sending. Contact administrator.
Non HP supply installed Economode disabled
Media is jammed in the document feeder.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact your dealer for support, or go to www.hp.com/support/ljm4349mfp .
Follow the instructions in the onscreen dialog box. See
Clear jams from the document feeder on page 197
. Also see Solve repeated jams on page 198 .
The LDAP server has exceeded the time out value for an address request.
Verify the LDAP server address. See Solve e-mail problems on page 219 . Contact the
network administrator.
The envelope feeder is empty.
Load the envelope feeder.
The tray is empty or configured for a different size than the size requested.
Follow the instructions in the onscreen dialog box.
The specified job requires manual feed from tray 1.
Load the requested media into tray 1.
To override the message, touch OK to use a type and size of media that is available in another tray.
A digital-sending feature has been configured, but a network connection is not detected.
Verify the network connection. See
Solve network printing problems on page 211 .
Contact the network administrator.
A non-HP supply or a refilled HP supply has been installed.
Follow the instructions in the onscreen dialog box.
180 Chapter 11 Problem solving ENWW
Table 11-1 Control-panel messages (continued)
Control panel message
Novel login required
Order cartridge
Output bin <x> full
Output paper path open
PAPER WRAPPED AROUND FUSER
Password or name is incorrect. Please enter correct login.
PIN is incorrect. Please enter a 4-digit number.
PIN is incorrect. Please re-enter PIN.
Please turn device off and install hard disk.
Description Recommended action
Novell authentication has been enabled for this destination.
Enter Novell network credentials to access the requested feature.
The number of pages remaining for the print cartridge has reached the low threshold. The
MFP was set to stop printing when a supply needs to be ordered.
Touch OK to continue printing until the print cartridge is out of toner.
To order a new print cartridge, see
parts, accessories, and supplies on page 228 .
Empty the bin to continue printing.
The specified output bin is full and printing cannot continue.
The paper path between the MFP and the output device is open and must be closed before printing can continue.
1.
If you have a 3-bin mailbox installed, make sure the jam-access door is closed.
2.
If you have a stapler/stacker installed, make sure the staple cartridge is snapped into position and that the staple-cartridge door is closed.
A jam has occurred because paper has wrapped around the fuser.
The user name or password was typed incorrectly.
The PIN format is incorrect.
Follow the instructions in the onscreen dialog
box. See Clear jams on page 184 .
Retype the user name and password.
Type the 4-digit PIN.
Reattach output bin
Reinsert duplexer
Reinstall output device
Replace cartridge
Replace staple cartridge
SANITIZING DISK <X>% COMPLETE Do not power off
The PIN was typed incorrectly.
Retype the PIN.
The requested job requires a hard disk, but the MFP does not have a hard disk installed.
Turn the MFP off and install a hard disk. See
Order parts, accessories, and supplies on page 228 .
The standard output bin was detached when the MFP was turned on, or the cable on the stapler/stacker or the 3-bin mailbox is not connected to the MFP.
Turn the MFP off. If you are using the stapler/ stacker or the 3-bin mailbox, make sure that the cable is connected to the MFP. Reattach the output bin, and then turn the MFP on.
Observe the LED on the output device. If it is flashing or amber, see
Solve general device problems on page 170
.
The duplexer has been removed and must be reinstalled.
Reinsert the duplexer in the MFP.
The output device has been removed or is not attached.
Make sure the output bin, 3-bin mailbox, or stapler/stacker is correctly installed on the
MFP.
The print cartridge has reached the end of its life. Printing cannot continue.
Replace the print cartridge. To order a new print cartridge, see
Order parts, accessories, and supplies on page 228
.
The stapler is out of staples.
The hard disk is being cleaned.
Replace the staple cartridge. For information about replacing the staple cartridge see
Order parts, accessories, and supplies on page 228 .
Contact the network administrator.
ENWW Control-panel messages 181
Table 11-1 Control-panel messages (continued)
Control panel message Description Recommended action
SCAN FAILURE Press 'Start' to rescan
SMTP Gateway
STAPLER LOW ON STAPLES
Fewer than 20 staples remain in the staple cartridge. Printing continues when the cartridge runs out of staples unless you have configured the device to stop when staples run out.
Replace the staple cartridge. For information about replacing the staple cartridge see
Order parts, accessories, and supplies on page 228 .
The MFP cannot communicate with the specified IP address.
Verify the IP address. Contact the network administrator.
The Digital Sending Service at <IP
Address> does not service this MFP.
Contact administrator.
The Digital Sending Service must be upgraded to support this version of the
MFP firmware. Contact administrator.
The Digital Sending Service is not supported by the version of the firmware that is currently installed for the MFP.
Check the firmware version. Contact the network administrator.
The folder you have entered is not a valid folder.
The folder name was entered incorrectly, or the folder does not exist.
TOO MANY PAGES IN JOB TO STAPLE
Unable to connect
The maximum number of sheets the stapler can staple is 30.
Re-enter the folder name correctly, or add the folder.
For print jobs that have more than 30 pages, staple them manually.
To temporarily hide this message in order to fax or send to e-mail, touch Hide. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
UNABLE TO COPY
The scan was unsuccessful and the document needs to be rescanned.
If necessary, reposition the document to rescan it, and then press Start .
The SMTP gateway has exceeded a time out value.
Verify the e-mail server address. See
Solve e-mail problems on page 219 . Contact the
network administrator.
UNABLE TO SEND
The MFP was unable to copy the document.
If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
To temporarily hide this message in order to fax or send to e-mail, touch IGNORE.
The MFP was unable to send the fax.
To temporarily hide this message in order to fax or send to e-mail, touch IGNORE. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Contact the network administrator.
Unable to send Fax. Please check fax configuration.
UNABLE TO SEND JOB
To temporarily hide this message in order to fax or send to e-mail, touch IGNORE. If this message persists, contact your dealer for support, or go to www.hp.com/support/ ljm4349mfp .
Retype the user name and password.
User name or password is incorrect.
Please re-enter.
The user name or password was typed incorrectly.
User Name, Job Name, or PIN is missing.
One or more of the required items has not been selected or typed.
Select the correct user name and job name, and type the correct PIN.
182 Chapter 11 Problem solving ENWW
Common causes of jams
The device is jammed.
Cause Solution
The media does not meet specifications.
The media is skewed.
Use only media that meets HP specifications. See Select print media on page 72 .
Verify that the print cartridge is correctly installed.
A component is installed incorrectly.
You are using media that has already passed through a device or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
See
.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
The media is removed before it settles into the output bin.
Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray.
Reset the device. Wait until the page completely settles in the output bin before removing it.
During two-sided printing, you removed the paper before the second side of the document was printed.
The media is in poor condition.
The internal tray rollers are not picking up the media.
Reset the device and print the document again. Wait until the page completely settles in the output bin before removing it.
Replace the media.
If the media is heavier than 120 g/m 2 (32 lb), it might not be picked from the tray.
Replace the media.
The media has rough or jagged edges.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
Device supply items have reached the end of their useful life.
Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See
Use information pages on page 146 .
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
1
Not all device packing material was removed.
Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device.
If the device still continues to jam, contact your dealer for support.
ENWW Common causes of jams 183
Clear jams
If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following figure.
3
4
1
2
5
6
Top-cover and print-cartridge areas
Envelope-feeder area and tray 1 area (the envelope feeder is optional)
Tray 2 and optional 500-sheet feeder areas
Duplexing area (the duplexer is optional)
Output area
Document feeder
The following table lists the jam messages that might appear on the control-panel display. For information about clearing the jam, see the section that is indicated. You might need to look for media in locations other than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the top-cover area underneath the print cartridge.
Table 11-2 Control-panel messages for jams
Jam message Procedure for clearing the jam
JAM IN DOCUMENT FEEDER
ADF PAPER JAM
ADF PICK ERROR
13.JJ.NT JAM IN ENVELOPE FEEDER
13.JJ.NT JAM IN OUTPUT BIN
13.JJ.NT JAM IN TRAY 1
13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5)
13.JJ.NT JAM INSIDE DUPLEXER
13.JJ.NT JAM INSIDE LEFT OUTPUT AREA
See Clear jams from the document feeder on page 197 .
See Clear jams from the document feeder on page 197 .
See Clear jams from the document feeder on page 197 .
See Clear jams from the optional envelope-feeder area on page 187
.
See Clear jams from the output areas on page 193 .
See Clear jams from the tray 1 area on page 188 .
See Clear jams from the tray 2, 3, 4, or 5 areas on page 190 .
See Clear jams from the optional duplexer on page 191 .
See Clear jams from the output areas on page 193 .
184 Chapter 11 Problem solving ENWW
Table 11-2 Control-panel messages for jams (continued)
Jam message Procedure for clearing the jam
13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR
13.JJ.NT JAM INSIDE TOP COVER AREA
13.JJ.NT JAM INSIDE TRAY 2 AREA
13.JJ.NT JAM INSIDE TRAY 2 RIGHT ACCESS DOOR
13.JJ.NT JAM INSIDE TOP COVER AREA
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
13.JJ.NT JAM IN STAPLER
See
Clear jams from the tray 2, 3, 4, or 5 areas on page 190
.
See
Clear jams from the top-cover and print-cartridge areas on page 185 .
See
Clear jams from the tray 2, 3, 4, or 5 areas on page 190
.
See
Clear jams from the tray 2, 3, 4, or 5 areas on page 190
.
See
Clear jams from the top-cover and print-cartridge areas on page 185 .
See
Clear jams from the tray 2, 3, 4, or 5 areas on page 190
.
See
Clear staple jams on page 199 .
When clearing jams, be very careful not to tear jammed media. If a small piece of media is left in the device, it could cause additional jams. If jams are a recurring problem, see
Solve repeated jams on page 198 .
NOTE:
Loose toner might remain in the device after a jam and cause temporary print-quality problems.
These problems should clear up within a few pages.
Clear jams from the top-cover and print-cartridge areas
Clear jams that occur during the printing process by using this procedure.
1.
Open the top cover and remove the print cartridge.
CAUTION:
To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of the device.
2.
Use the green handle to lift the paper-access plate.
ENWW Clear jams 185
3.
Slowly pull the jammed media out of the device. Do not tear the media.
4.
If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If media is present, remove it.
5.
Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it.
6.
Replace the envelope-entrance cover and close tray 1.
7.
Reinstall the print cartridge and close the top cover.
8.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
186 Chapter 11 Problem solving ENWW
Clear jams from the optional envelope-feeder area
This section applies only to jams that occur when you are using an optional envelope feeder.
1.
Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position.
2.
Press and hold the release button on the left side of the optional envelope feeder. Grasp both sides of the optional envelope feeder and carefully pull it out of the device.
3.
Slowly remove any jammed envelopes from the optional envelope feeder and from the device.
ENWW Clear jams 187
4.
Insert the optional envelope feeder into the device until it locks into place. Pull gently on the optional envelope feeder to be sure that it is securely in place.
5.
Fold down the envelope-feeder tray. Lift the envelope weight.
6.
Reload the envelopes, making sure that you push the bottom envelopes in slightly farther than the top envelopes.
7.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams from the tray 1 area
Use this procedure to clear jams that occur in the tray 1 input area.
1.
Open the top cover, open tray 1, and remove the print cartridge.
2.
Use the green handle to lift the paper-access plate.
188 Chapter 11 Problem solving ENWW
ENWW
3.
Slowly pull any jammed media out of the device. Do not tear the media. If part of the sheet has
4.
If jammed media is difficult to remove, remove the envelope-entrance cover. If media is present, remove it.
5.
Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it.
6.
Replace the envelope-entrance cover and close tray 1.
Clear jams 189
7.
Reinstall the print cartridge and close the top cover.
8.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams from the tray 2, 3, 4, or 5 areas
Use this procedure to clear jams that occur in tray 2 or in the optional 500-sheet feeders.
1.
Pull the jam-access lever to open the jam-access cover.
2.
Carefully pull out any jammed media from either the top or the bottom of the jam-access area.
NOTE:
Use an upward or downward pulling motion to avoid tearing the media and to prevent toner from falling into the device.
3.
Close the jam-access cover.
190 Chapter 11 Problem solving ENWW
4.
Slide the tray completely out of the device, and remove any damaged media from the tray.
5.
Slide the tray into the device.
6.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams from the optional duplexer
If a jam occurs during a duplex printing job, use this procedure to check for the jam and to clear it.
1.
Remove the output bin (or remove the stapler/stacker or the mailbox).
2.
Remove the optional duplexer.
ENWW Clear jams 191
3.
Check for jammed paper in the optional duplexer. Carefully pull out the jammed paper.
4.
Set the duplexer aside.
5.
Check for jammed paper inside the device. Carefully pull out the jammed paper.
6.
Reinstall the duplexer.
7.
Reinstall the output bin (or reinstall the 3-bin mailbox or the stapler/stacker).
8.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
192 Chapter 11 Problem solving ENWW
Clear jams from the output areas
Use this procedure to clear jams that occur in the output bin, the 3-bin mailbox, or the stapler/stacker.
1.
If you are using the standard output bin, slide the standard output bin away from the device.
2.
If you are using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the accessory. Slide the accessory away from the device.
3.
If the jammed media is inside the device, carefully pull the jammed media out of the device.
4.
If the jammed media is inside the 3-bin mailbox or the stapler/stacker, carefully pull the jammed media up and out of the device.
ENWW Clear jams 193
5.
If you are using a 3-bin mailbox, the jammed media might be completely inside the device. Open the jam-access cover that is on the top of the 3-bin mailbox, and carefully pull the jammed media out of the mailbox.
6.
Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device.
7.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams from the fuser
Use this procedure to clear jams that occur in the fuser.
1.
Turn the device off and wait 30 minutes for the fuser to cool.
WARNING!
The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the device.
2.
If you are using the standard output bin, grasp the handle at the bottom of the output-bin assembly, and pull it out and then up to remove it.
3.
If you are using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the device. Pull the device away from the device.
194 Chapter 11 Problem solving ENWW
4.
Remove the optional duplexer or the duplex cover.
5.
If you cannot see the jammed media inside the fuser, skip to step 9.
6.
If you can see either the leading edge or the trailing edge of the jammed media inside the fuser, carefully pull it out.
7.
If you can see the jammed media, but neither the leading edge nor the trailing edge is visible, gently pull on the sides of the sheet of media until one edge becomes free. Then carefully pull the jammed media out of the fuser.
8.
If the media tears as you are removing it, turn the green dial on the fuser, and then carefully pull out the jammed media. Go to step 13.
ENWW
9.
To remove the fuser-entrance guide, push inward at the left edge to free the left-side alignment pin. Then lift up slightly on the fuser-entrance guide, and remove it from the device. Place your forefingers on the blue levers on the bottom of each side of the fuser. Place your thumbs on the grip points on the top of each side of the fuser. Squeeze the blue levers up, and remove the fuser from the device.
Clear jams 195
10.
Open the black cover at the top of the fuser, and remove the jammed media.
11.
Reinstall the fuser. Push on the fuser with your thumbs to be sure it snaps securely into place.
12.
To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left-side mounting pin into the hole on the left side.
13.
Reinstall the duplexer or the duplex cover.
14.
Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device.
15.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
196 Chapter 11 Problem solving ENWW
Clear jams from the document feeder
Use this procedure to clear jams from the document feeder.
1.
Lift the document-feeder input tray, and check for jammed media underneath the tray. Carefully remove any jammed media.
2.
Pull up on the document-feeder-cover-release lever, and open the document feeder cover.
Carefully remove any jammed media.
3.
Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media.
4.
Close the document feeder cover.
ENWW
5.
If a jam message persists, jammed media is still in the device. Look for the jam in another location.
Clear jams 197
Solve repeated jams
Situation Solution
General repeated jam problems
1.
Make sure that the media is loaded correctly in the trays and that all width guides are set correctly (see
2.
Make sure that the tray is set for the size of media that is installed and that the tray is not overloaded.
3.
Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from tray 1.
4.
Do not use media that has been printed on previously or torn, worn, or irregular media. See
Select print media on page 72 .
5.
Check the media specifications. (See
.) If media is outside of the recommended specifications, problems can occur.
6.
The device might be dirty. Clean the device as described in
Clean the device on page 156 .
7.
Check that all damaged or jammed media is removed from device.
Repeated jams in the document feeder
1.
The document feeder might be dirty. Clean the document feeder as described
in Clean the document feeder on page 157 .
2.
Make sure that the media is loaded squarely and that the media-width guides are adjusted to the sides of the media stack.
3.
Make sure that no more than 50 sheets of 75g/m 2 (20lb) bond paper are loaded in the document feeder.
4.
If the original document that is being copied has been folded or stapled, flatten it as much as you can and smooth any wrinkles. Make sure the pages are not stuck together where the staple was.
5.
Media that has been pre-punched or perforated in any way might be difficult to feed through the document feeder. If the leading edge of the document is excessively worn or frayed, try rotating the document 180 degrees before copying.
NOTE:
If jams continue, contact your dealer for support, or go to www.hp.com/support/ljm4349mfp .
Paper-path test
The paper path test can be used to verify that various paper paths are working correctly or to troubleshoot problems with tray configuration.
1.
Scroll to and touch Administration .
2.
Scroll to and touch Troubleshooting .
3.
Scroll to and touch Paper Path Test .
4.
Touch Print Test Page .
198 Chapter 11 Problem solving ENWW
Clear staple jams
The stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you observe the following media limits:
●
Plain media: 30 sheets of 75 g/m 2 (20 lb) media
Glossy media: 20 sheets
Thick media (128-199 g/m
2
[34-53 lb]): Stack height must not exceed 3mm (0.27 inches)
Occasionally, staples become jammed in the optional stapler/stacker. If jobs are not being stapled correctly or are not being stapled at all, use the following procedure to clear staple jams.
1.
Turn off the device.
2.
Press and hold the release button on the top of the stapler/stacker. Pull the stapler/stacker away from the device.
3.
Open the staple-cartridge cover.
4.
To remove the staple cartridge, pull up on the green handle and pull out the staple cartridge.
ENWW Clear staple jams 199
5.
Lift up on the small lever at the back of the staple cartridge.
6.
Remove the staples that protrude from the staple cartridge.
7.
Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
8.
Reinsert the staple cartridge into the staple-cartridge holder, and push down on the green handle until it snaps into place.
9.
Close the staple-cartridge cover, and slide the stapler/stacker into the device.
200 Chapter 11 Problem solving ENWW
Solve print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●
Use media that meets HP specifications. See
Select print media on page 72 .
●
.
●
The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.
●
Some areas of the media reject toner. Use media from a different source or from an unopened ream.
● The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your letterhead to use media that meets the specifications for this device. See
Select print media on page 72 .
●
The media is excessively rough. Use a smoother, xerographic media.
●
The driver setting is incorrect. To change the media type setting, see Control print jobs on page 88
.
●
The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.
Print-quality problems associated with the environment
If the device is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See
Printing and paper-storage environment on page 77 .
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Clear jams on page 184
.
●
If the device recently jammed, print two to three pages to clean the device.
●
If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the problem persists, print and process a cleaning page.
See
.
Image defect examples
Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to resolve the problem. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact your dealer for support.
ENWW Solve print-quality problems 201
See Light print (partial page) on page 203
See Light print (entire page) on page 203
See
See
See
A
A
A
A a a
B
B
B
B
A a a a B b b b b b C c c c c
C
C
C
C c
See
See
See
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
See Repeating defects on page 206
See
See
Misformed characters on page 206
See
See Wrinkles or creases on page 208
A
A
A
A
A a a a a a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
See
Vertical white lines on page 208
See
See
White spots on black on page 209
See Scattered lines on page 209
.
.
See
Random image repetition on page 210
(dark)
See
Random image repetition on page 210
(light)
202 Chapter 11 Problem solving ENWW
NOTE:
These examples depict letter-size media that has passed through the device.
Light print (partial page)
1.
Make sure that the print cartridge is fully installed.
2.
The toner level in the print cartridge might be low. Replace the print cartridge.
3.
The media might not meet HP specifications (for example, the media is too moist or too rough).
See
.
Light print (entire page)
Specks
1.
Make sure that the print cartridge is fully installed.
2.
Make sure that the Economode setting is turned off at the control panel and in the printer driver.
3.
Open the Administration menu at the device control panel. Open the Print Quality menu and increase the Toner Density setting. See
Print Quality menu on page 48 .
4.
Try using a different type of media.
5.
The print cartridge might be almost empty. Replace the print cartridge.
ENWW
Specks might appear on a page after a jam has been cleared.
1.
Print a few more pages to see if the problem corrects itself.
2.
Clean the inside of the device and run a cleaning page. See Clean the device on page 156
.
Solve print-quality problems 203
3.
Try using a different type of media.
4.
Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
Dropouts
Lines
1.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
2.
If the media is rough, and the toner easily rubs off, open the Administration menu at the device control panel. Open the Print Quality menu, select Fuser Modes , and then select the media type you are using. See
.
3.
Try using a smoother media.
A a a a a
A
A
A
A a
B
B
B
B
B b b b b b
C c c c c
C
C
C
C c
1.
Print a few more pages to see if the problem corrects itself.
2.
Clean the inside of the device and run a cleaning page. See Clean the device on page 156 .
3.
Replace the print cartridge.
Gray background
1.
Do not use media that has already been run through the device.
2.
Try using a different type of media.
3.
Print a few more pages to see if the problem corrects itself.
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
204 Chapter 11 Problem solving ENWW
5.
Open the Administration menu at the device control panel. On the Print Quality menu, increase the
Toner Density setting. See
Print Quality menu on page 48 .
6.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
7.
Replace the print cartridge.
Toner smear
1.
Print a few more pages to see if the problem corrects itself.
2.
Try using a different type of media.
3.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
4.
Clean the inside of the device and run a cleaning page. See Clean the device on page 156
.
5.
Replace the print cartridge.
Also see
.
Loose toner
ENWW
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1.
If media is heavy or rough, open the Administration menu at the device control panel. On the Print
Quality submenu, select Fuser Modes , and then select the media type you are using.
2.
If you have observed a rougher texture on one side of your media, try printing on the smoother side.
3.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
4.
.
Solve print-quality problems 205
Repeating defects
1.
Print a few more pages to see if the problem corrects itself.
2.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
3.
Clean the inside of the device and run a cleaning page. See Clean the device on page 156 .)
Also see Repeating image on page 206
.
Repeating image
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of narrow media.
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that type and quality of the media you are using meet HP specifications. See
Select print media on page 72 .
3.
If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print cartridge might need to be replaced.
Misformed characters
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
206 Chapter 11 Problem solving ENWW
Page skew
1.
Print a few more pages to see if the problem corrects itself.
2.
Verify that no torn pieces of media are inside the device.
3.
Make sure that media is loaded correctly and that all adjustments have been made. See
. Make sure that the guides in the tray are not too tight or too loose against the media.
4.
Turn over the stack in the tray. Also, try rotating the stack 180°.
5.
Make sure that the type and quality of the media you are using meet HP specifications. See
.
6.
7.
Perform a tray alignment by opening the Administration menu at the device control panel. On the
Print Quality submenu, touch Set Registration . Choose a tray under Source and then run a test page. For more information, see
.
Curl or wave
ENWW
1.
Turn over the stack in the tray. Also, try rotating the stack 180°.
2.
Make sure that the type and quality of the media you are using meet HP specifications. (See
.)
3.
4.
Try printing to a different output bin.
5.
If media is lightweight and smooth, open the Administration menu at the device control panel. On the Print Quality submenu, touch Fuser Modes , and then select the media type you are using.
Change the setting to Low , which helps reduce the heat in the fusing process.
Solve print-quality problems 207
Wrinkles or creases
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Make sure that media is loaded correctly and all adjustments have been made. See
5.
Make sure that the type and quality of the media you are using meet HP specifications. See
Select print media on page 72 .
6.
If envelopes are creasing, try storing envelopes so that they lie flat.
If the above actions do not improve wrinkles or creases, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes , and then select the media type you are using. Change the setting to Low , which helps reduce the heat in the fusing process.
Vertical white lines
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the type and quality of the media you are using meet HP specifications. See
Select print media on page 72 .
3.
Replace the print cartridge.
Tire tracks
A a a a a
A
A
A
A a
B
B
B
B
B b b b b b C c c c c
C
C
C
C c
208 Chapter 11 Problem solving ENWW
This defect typically occurs when the print cartridge has far exceeded its rated life. For example, if you are printing a very large quantity of pages with very little toner coverage.
1.
Replace the print cartridge.
2.
Reduce the number of pages that you print with very low toner coverage.
White spots on black
1.
Print a few more pages to see if the problem corrects itself.
2.
Make sure that the type and quality of the media you are using meet HP specifications. See
.
3.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
4.
Replace the print cartridge.
Scattered lines
1.
Make sure that the type and quality of the media you are using meet HP specifications. See
.
2.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Open the Administration menu at the device control panel. Open the Print Quality submenu and change the Toner Density setting. See
Print Quality menu on page 48 .
5.
Open the Administration menu at the device control panel. On the Print Quality submenu, open
Optimize and set Line Detail=On .
ENWW Solve print-quality problems 209
Blurred print
1.
Make sure that the type and quality of the media you are using meet HP specifications. See
Select print media on page 72 .
2.
Make sure that the environmental specifications for the device are being met. See
Printing and paper-storage environment on page 77 .
3.
Turn over the stack in the tray. Also, try rotating the stack 180°.
4.
Do not use media that already has been run through the device.
5.
Decrease the toner density. Open the Administration menu at the device control panel. Open the
Print Quality submenu and change the Toner Density
setting. See Print Quality menu on page 48 .
6.
Open the Administration menu at the device control panel. On the Print Quality submenu, open
Optimize and set High Transfer=On . See
Print Quality menu on page 48 .
Random image repetition
If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.)
● Change the tone (darkness) of the field that the repeated image appears in.
●
Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page.
● From your software program, rotate the whole page 180° to print the lighter image first.
●
If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn it on to restart the print job.
210 Chapter 11 Problem solving ENWW
Solve network printing problems
●
Print a configuration page (see Use information pages on page 146
). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status.
●
See the HP Jetdirect Embedded Print Server Administrator's Guide for help and for more information about the Jetdirect configuration page.
●
Try printing the job from another computer.
●
To verify that a device works with a computer, use a USB cable to connect it directly to a computer, and then reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.
●
Contact a network administrator for assistance.
ENWW Solve network printing problems 211
Solve copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●
Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).
● Use quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See Load media on page 78 for instructions.
● Use or make a carrier sheet to protect your originals.
NOTE:
Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn.
Image problems
Problem
Images are missing or faded.
Cause
The print-cartridge toner-level might be low.
The original might be of poor quality.
The original might have a colored background.
Vertical white or faded stripes appear on the copy.
The media might not meet
HP specifications.
The print-cartridge toner-level might be low.
Solution
Replace the print cartridge. See
Change the print cartridge on page 154 .
If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition.
Touch Copy , and then touch Image
Adjustment.
Adjust the Background
Cleanup slider to the right to decrease the background.
Use media that meets HP specifications.
See
Select print media on page 72 .
Replace the print cartridge. See
Change the print cartridge on page 154 .
Unwanted lines appear on the copy.
A
A a a
A
A
A a a a
B
B
B
B
B b b b b b
C c c c c
C
C
C
C c
Tray 1 or tray 2 might not be installed correctly.
Verify that the tray is in place.
The flatbed scanner or the ADF glass might be dirty.
Clean the flatbed scanner or the ADF
glass. See Clean the device on page 156 .
The photosensitive drum inside the print cartridge might have been scratched.
Install a new HP print cartridge. See
Change the print cartridge on page 154 .
212 Chapter 11 Problem solving ENWW
Problem
Black dots or streaks appear on the copy.
Copies are too light or dark.
Text is unclear.
Cause Solution
Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.
Clean the device. See Clean the device on page 156
.
The darkness setting needs to be adjusted.
The sharpness setting needs to be adjusted.
The image should be optimized for text.
Touch Copy , and then touch Image
Adjustment.
Adjust the Darkness slider to lighten or darken the image.
To adjust the sharpness, touch Copy , and then touch Image Adjustment.
Adjust the Sharpness slider to the right to increase the sharpness.
To optimize the image for text, touch
Copy and then touch Optimize Text/
Picture . Select Text .
Media-handling problems
Problem
Poor print quality or toner adhesion
Dropouts, jamming, or curl
Excessive curl
Jamming, damage to device
Problems with feeding
Cause Solution
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
The paper varies from side-to-side.
The paper has cutouts or perforations.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
The paper has been stored incorrectly.
Store paper flat in its moisture-proof wrapping.
Turn the paper over.
The paper has variability from one side to the other.
The paper is too moist, has the wrong grain direction, or is of short-grain construction
Open the rear output bin, or use longgrain paper.
Turn the paper over.
Use paper that is free of cutouts or perforations.
The paper has ragged edges.
Use high-quality paper that is made for laser printers.
Turn the paper over.
The paper varies from side-to-side.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
● Try another kind of paper, between
100 and 250 Sheffield, 4 to 6% moisture content.
●
Use long-grain paper.
ENWW Solve copy problems 213
Problem Cause Solution
Print is crooked or misaligned on the page.
The media guides might be incorrectly adjusted.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
The scanner might require a calibration.
Perform a tray alignment, and then calibrate the scanner.
● Perform a tray alignment by opening the Administration menu at the device control panel. On the
Print Quality submenu, touch Set
Registration . Choose a tray under
Source and then run a test page.
For more information, see
.
More than one sheet feeds at one time.
The device does not pull media from a media tray.
The media tray might be overloaded.
The media might be wrinkled, folded, or damaged.
The device might be in manual feed mode.
●
See
Calibrate the scanner on page 161 for information about
calibrating the scanner.
Remove some of the media from the tray.
See
.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
●
If Manual Feed appears on the control-panel display, press OK to print the job.
● Verify that the device is not in manual feed mode, and then print your job again.
Contact your dealer for support.
The pickup roller might be dirty or damaged.
The paper-length adjustment control in the tray is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.
Performance problems
Problem
No copy came out.
Cause
The input tray might be empty.
The original might have been loaded incorrectly.
Solution
Load media in the device. See Load media on page 78 for more information.
Load the original correctly in the ADF or
flatbed scanner. See Load media on page 78 .
214 Chapter 11 Problem solving ENWW
Problem
Copies are blank.
The wrong original was copied.
Copies are reduced in size.
Cause
The sealing tape might not have been removed from the print cartridge.
The original might have been loaded incorrectly.
The media might not meet
HP specifications.
The print-cartridge toner-level might be low.
The ADF might be loaded.
The device software settings might be set to reduce the scanned image.
Solution
Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge.
Load the original correctly in the ADF or
flatbed scanner. See Load media on page 78 .
Use media that meets HP specifications.
See Select print media on page 72 .
Replace the print cartridge. See
Change the print cartridge on page 154 .
Make sure that the ADF is empty.
See the device software Help for more information about changing the settings.
ENWW Solve copy problems 215
Solve fax problems
Solve sending problems
Faxes quit during sending.
Cause Solution
The fax machine to which you are sending might be malfunctioning.
Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.
Your telephone line might not be working, or the line might be experiencing interference.
Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.
Try using a lower baud rate by adjusting the Maximum Baud
Rate setting in the Administration menu. See Initial Setup menu on page 32
.
The device fax is receiving faxes but is not sending them.
Cause Solution
If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect.
There might be a poor telephone connection.
The fax machine to which you are sending might be malfunctioning.
Your telephone line might not be working.
Disable the detect dial tone setting. See the fax guide for information about changing the setting.
Resend the fax later.
Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.
Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.
Outgoing fax calls keep dialing.
Cause Solution
The fax automatically redials a fax number if either the Redial on Busy feature or the Redial on No Answer feature is enabled.
Disable the Redial on Busy and Redial on No Answer features.
See the fax guide for information about changing the settings.
Faxes you send are not arriving at the receiving fax machine.
Cause Solution
The receiving fax machine might be turned off or might have an error condition, such as being out of paper.
Call the recipient to make sure that the fax machine is turned on and ready to receive faxes.
A fax might be stored in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent.
If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see the fax guide), and check the Result column for jobs with a
Pending designation.
216 Chapter 11 Problem solving ENWW
NOTE:
If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in
Initial Setup menu on page 32 .
Solve receiving problems
Incoming fax calls are not being answered by the fax (no fax detected).
Cause Solution
The rings-to-answer setting might not be set correctly.
The telephone cord might not be connected properly, or the telephone cord is not working.
Check the rings-to-answer setting. See the fax guide for information about changing the setting.
Check the installation. Make sure you are using the telephone cord that came with the device.
The telephone line might not be working.
Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working.
A voice-messaging service might be interfering with the ability to answer calls.
Do one of the following:
●
Discontinue the messaging service.
● Get a telephone line dedicated to fax calls.
●
Decrease the rings-to-answer setting for the fax to a number less than the rings-to-answer for the voice mail.
See the fax guide for information about changing the setting.
Faxes are transmitting or being received very slowly.
Cause Solution
You might be sending or receiving a very complex fax, such as one with many graphics.
Complex faxes take longer to be sent or received.
The receiving fax machine might have a slow modem speed.
The device fax only sends the fax at the fastest modem speed the receiving fax machine can use.
The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time.
If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings.
A poor telephone-line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust for errors.
Cancel and resend the fax. Have the telephone company check the telephone line.
Faxes are not printing at the device.
Cause
There is no media in the input trays.
Solution
Load media. Any faxes received while the input trays are empty are stored and will print after the trays have been refilled.
ENWW Solve fax problems 217
Faxes are not printing at the device.
Cause Solution
The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled
The device toner level is low, or it has run out of toner.
The device stops printing as soon as it is low on toner or runs out of toner. Any faxes received are stored in memory and are printed after the toner has been replaced.
Disable the Schedule Printing of Faxes mode. See the fax guide for information about changing the setting.
Replace the print cartridge.
218 Chapter 11 Problem solving ENWW
Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address. Print a Configuration page to find the current
SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid.
Validate the SMTP gateway address
NOTE:
This procedure is for Windows operating systems.
1.
Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
2.
Type telnet followed by the SMTP gateway address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where
"123.123.123.123" represents the SMTP gateway address.
3.
Press Enter . If the SMTP gateway address is not valid, the response contains the message Could not open connection to the host on port 25: Connect Failed.
4.
If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address
NOTE:
This procedure is for Windows operating systems.
1.
Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the
LDAP gateway address.
2.
Press Enter . If the LDAP gateway address is valid, the Find People dialog box opens.
3.
If the LDAP gateway address is not valid, contact the network administrator.
ENWW Solve e-mail problems 219
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program.
Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with the computer for more information about Windows error messages.
220 Chapter 11 Problem solving ENWW
Solve common Macintosh problems
lists problems that can occur when using Mac OS X.
NOTE:
Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The device software might not have been installed or was installed incorrectly.
The Postscript Printer Description (PPD) file is corrupt.
Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
The device might not be ready.
Solution
The wrong connection type might be selected.
The wrong device name, IP address, or Rendezvous host name is being used.
The interface cable might be defective or of poor quality.
Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer, or use a different port.
Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the device and the computer.
Check the device name, IP address, or Rendezvous host name by printing a configuration page. See
Use information pages on page 146
. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer
Setup Utility.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause
The device might not be ready.
Solution
Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different port.
ENWW Solve common Macintosh problems 221
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause Solution
The device software might not have been installed or was installed incorrectly.
The PPD file is corrupt.
The device might not be ready.
The interface cable might be defective or of poor quality.
Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Make sure that the cables are connected correctly, the device is on, and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different port.
Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the device that you wanted.
Cause Solution
The print queue might be stopped.
Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous host name might have received your print job.
Check the device name, IP address, or Rendezvous host name by printing a configuration page See
Use information pages on page 146
. Verify that the device name, IP address, or Rendezvous host name on the configuration page matches the device name, IP address, or Rendezvous host name in the Print Center or Printer
Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs.
● Try downloading the fonts that are contained in the EPS file to the device before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
This error occurs when the software for USB printers is not installed.
Solution
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this software is available from the Apple Web site.
222 Chapter 11 Problem solving ENWW
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware component.
Software troubleshooting
● Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X version 10.3 or later.
● Ensure that your Macintosh has the appropriate USB software from Apple.
Hardware troubleshooting
● Check that the device is turned on.
●
Verify that the USB cable is connected correctly.
● Check that you are using the appropriate Hi-Speed USB 2.0
cable.
●
Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
NOTE:
The iMac keyboard is a nonpowered USB hub.
ENWW Solve common Macintosh problems 223
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ .
224 Chapter 11 Problem solving ENWW
Solve PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems.
NOTE:
To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the default typeface) instead of the typeface that you requested.
Cause Solution
The requested typeface is not downloaded.
Download the font that you want and send the print job again.
Verify the font type and location. Download the font to the device if applicable. See the software documentation for more information.
A legal page prints with clipped margins.
Cause
The print job was too complex.
Solution
You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.
A PS error page prints.
Cause
The print job might not be a PS job.
Solution
Make sure that the print job is a PS job. See whether the software program expected a setup or PS header file to be sent to the device.
ENWW Solve PostScript problems 225
226 Chapter 11 Problem solving ENWW
A Accessories and consumables
This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
●
Order parts, accessories, and supplies
●
ENWW 227
Order parts, accessories, and supplies
To order parts, accessories, and supplies, contact your dealer.
228 Appendix A Accessories and consumables ENWW
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer.
Accessories
Item Description Part number
Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity.
Holds Letter, A4, Legal, A5, B5 (JIS),
Executive, and 8.5 x 13 inch paper sizes.
Q5968A
Envelope feeder
Duplexer (duplex printing accessory)
The printer can accommodate up to three optional 500-sheet feeders.
Holds up to 75 envelopes.
Q2438A
Q5969A
3-bin mailbox
Allows automatic printing on both sides of the paper.
Provides three output bins that hold a total of 700 sheets.
Q5692A
500-sheet stapler/stacker Allows for high-volume output with automatic job finishing. Staples up to 30 sheets of paper.
Q5691A
Provides one staple cartridge.
C8091A 5,000-staple cartridge
Storage cabinet Raises the height of the MFP and provides room to store paper.
HP LaserJet analog fax accessory 300 Provides fax capability for the MFP.
Q5970A
Q3701A
Print cartridges
Item
HP LaserJet print cartridge
Description
18,000-page cartridge
Part number
CE267C
ENWW Part numbers 229
Maintenance kits
Item Description Part number
Printer maintenance kit. 110-volt printer maintenance kit
Includes a replacement fuser, a transfer roller, a transfer-roller tool, a pickup roller, eight feed rollers, and one pair of disposable gloves. Includes instructions for installing each component.
220-volt printer maintenance kit
The printer maintenance kit is a consumable item, and its cost is not covered under the warranty or most extended warranty options.
ADF maintenance kit
Q5998A
Q5999A
Contains maintenance parts for the ADF Q5997A
Includes a roller assembly, a separation pad, and mylar shields.
The ADF maintenance kit is a consumable item, and its cost is not covered under the warranty or most extended warranty options.
Memory
Item Description Part number
100-pin DDR memory DIMM (dual inline memory module)
64 MB
128 MB
Boosts the ability of the printer to handle large or complex print jobs.
256 MB
Hard disk
Q2625A
Q2626A
Q2627A
Greater than 20-GB permanent storage for fonts and forms. Also used for making multiple original prints and for jobstorage features.
J6054B
Cables and interfaces
Item
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards
Description Part number
HP Jetdirect 620n Fast Ethernet
(10/100Base-TX) print server
HP Jetdirect Connectivity card for USB, serial, and LocalTalk connections
J7934A
J4135A
Print media
For more information about media supplies, go to www.hp.com/go/ljsupplies .
230 Appendix A Accessories and consumables ENWW
ENWW
Item Description Part number
HP LaserJet paper Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton
For use with HP LaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence.
Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton
Specifications: 96 bright, 24lb (90g/m 2 ).
ALetter (220 x 280mm), 500 sheets/ ream, 5-ream carton
A4 (210 x 297mm), 500 sheets/ream,
5-ream carton
HPJ1124/North America
HPJ1424/North America
Q2398A/Asia-Pacific countries/ regions
Q2400A/Asia-Pacific countries/ regions
HP Printing paper
For use with HP LaserJet and inkjet printers.
Created especially for small and home offices. Heavier and brighter than copier paper.
Specifications: 92 bright, 22lb.
A4 (210 x 297mm), 500 sheets/ream CHP310/Europe
Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton
Letter (8.5 x 11 inch), 500 sheets/ ream, 3-ream carton
A4 (210 x 297mm), 500 sheets/ream,
5-ream carton
A4 (210 x 297mm), 300 sheets/ream,
5-ream carton
HPP1122/North America and Mexico
HPP113R/North America
CHP210/Europe
CHP213/Europe
HP Multipurpose paper
For use with all office equipment-laser and inkjet printers, copiers, and fax machines.
Created for businesses that want one paper for all their office needs. Brighter and smoother than other office papers.
Specifications: 90 bright, 20lb (75g/m 2 ).
Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton
Letter (8.5 x 11 inch), 500 sheets/ ream, 5-ream carton
Letter (8.5 x 11 inch), 250 sheets/ ream, 12-ream carton
Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton
HPM1120/North America
HPM115R/North America
HP25011/North America
HPM113H/North America
HPM1420/North America
Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton
Part numbers 231
Item Description Part number
HP Office paper
For use with all office equipment-laser and inkjet printers, copiers, and fax machines.
Good for high-volume printing.
Specifications: 84 bright, 20lb (75g/m 2 ).
HP Office recycled paper
For use with all office equipment-laser and inkjet printers, copiers, and fax machines.
Good for high-volume printing.
Satisfies U.S. Executive Order 13101 for environmentally preferable products.
Specifications: 84 bright, 20lb, 30% postconsumer content.
HP LaserJet transparencies
Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton
Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton
Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton
Letter (8.5 x 11 inch), Quick Pack;
2,500-sheet carton
Letter (8.5 x 11 inch), Quick Pack 3hole; 2,500-sheet carton
HPC8511/North America and Mexico
HPC3HP/North America
HPC8514/North America
HP2500S/North America and Mexico
HP2500P/North America
ALetter (220 x 280mm), 500 sheets/ ream, 5-ream carton
A4 (210 x 297mm), 500 sheets/ream,
5-ream carton
Q2408A/Asia-Pacific countries/ regions
Q2407A/Asia-Pacific countries/ regions
A4 (210 x 297mm), 500 sheets/ream,
5-ream carton
CHP110/Europe
A4 (210 x 297mm), Quick Pack; 2500 sheets/ream, 5-ream carton
CHP113/Europe
Letter (8.5 x 11 inch), 500 sheets/ ream, 10-ream carton
Letter (8.5 x 11 inch), 3-hole, 500 sheets/ream, 10-ream carton
Legal (8.5 x 14 inch), 500 sheets/ ream, 10-ream carton
For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers.
Specifications: 4.3-mil thickness.
Letter (8.5 x 11 inch), 50 sheets to a carton
A4 (210 x 297mm), 50 sheets to a carton
HPE1120/North America
HPE113H/North America
HPE1420/North America
92296T/North America, Asia-Pacific countries/regions, and Europe
922296U/Asia-Pacific countries/ regions and Europe
232 Appendix A Accessories and consumables ENWW
B Specifications
●
●
●
●
ENWW 233
Physical specifications
Table B-1 Product dimensions
Product Height
HP LaserJet M4349x MFP
Optional 500-sheet feeder
Optional cabinet
Depth
667mm (26.3
inches)
483mm (19.0
inches)
122mm (4.8 inches) 483mm (19.0
inches)
440mm (17.3
inches)
762mm (30.0
inches)
Optional stapler/stacker
Optional 3-bin mailbox
Optional Envelope feeder
1
Optional duplexer
Without print cartridge
Width
762mm (30.0
inches)
559mm (22.0
inches)
825.5mm (32.5
inches)
Weight
52.4kg (115.5lb)
8.3kg (18.3lb)
41.8kg (92.2lb)
6.0kg (13.2lb)
5.8kg (12.8lb)
2.5kg (5.5lb)
2.5kg (5.5lb)
Table B-2 Product dimensions, with all doors and trays fully opened
Product Height Depth
HP LaserJet M4349x MFP 101cm (39.8 inches) 876mm (34.5 inches)
Width
142.2cm (56.0 inches)
Electrical specifications
WARNING!
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty.
Table B-3 Power requirements for the HP LaserJet M4349x MFP
Specification 110-volt models 230-volt models
Power requirements
Rated current
110 to 127 volts (10%)
50/60Hz (2Hz)
10.0 Amps
220 to 240 volts (10%)
50/60Hz (2Hz)
4.5 Amps
Table B-4 Power consumption for the HP LaserJet M4349x MFP (average, in watts)
Product model Copying
Ready Sleep
3
4
1
2
5
6
HP LaserJet M4349x MFP 800W 790W
49W 15W
Values subject to change. See www.hp.com/support/ljm4349mfp for current information.
Power numbers are the highest values measured using all standard voltages.
Printing and copying speeds are 45ppm Letter size and 43ppm A4 size.
Default time from Ready mode to Sleep = 60 minutes.
Recovery time from Sleep to start of printing = less than 10 seconds.
Heat dissipation in Ready mode = 167 BTU/hour.
Off
0.25W
234 Appendix B Specifications ENWW
Acoustic specifications
Table B-5 Sound power and pressure level for the HP LaserJet M4349x MFP
Sound power level Declared per ISO 9296
Printing
Copying
Ready
L
WAd
= 7.0Bels (A) [70dB(A)]
L
WAd
= 7.2Bels (A) [72dB(A)]
L pAm
=33dB (A)
Sound pressure level
Printing
Declared per ISO 9296
L pAm
=55dB (A)
Copying L pAm
=56dB (A)
1
2
3
Ready L pAm
=33dB (A)
Values subject to change. See www.hp.com/support/ljm4349mfp for current information.
Speed is 43ppm A4 size.
Configuration tested: Base model, simplex printing with A4 paper size.
Operating environment
Table B-6 Necessary conditions
Environmental condition Printing
Temperature (printer and print cartridge) 15 to 32.5°C (59 to 89°F)
Relative humidity 10%to80%
Storage/standby
-20 to 40°C (-4 to 104°F)
10%to90%
ENWW Acoustic specifications 235
236 Appendix B Specifications ENWW
C Regulatory information
This section contains the following regulatory information:
●
●
Environmental product stewardship program
●
●
●
ENWW 237
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE:
Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
238 Appendix C Regulatory information ENWW
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Ready and Sleep modes, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY
STAR® (Version 3.0), which is a voluntary program to encourage the development of energy-efficient office products.
ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency. For more information, see www.energystar.gov
.
Toner consumption
Economode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
Use automatic duplex printing on page 112
(Mac)) and N-up printing
(multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
ENWW Environmental product stewardship program 239
HP LaserJet print supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet
Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the
HP Planet Partners program. Thank you for being environmentally responsible!
In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 35 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
HP print supplies returns and recycling program information
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet
Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most
HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site: www.hp.com/recycle .
Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned.
More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet
Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an environmentally responsible manner.
●
U.S. returns. For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle .
●
Non-U.S. returns. Non-U.S. customers should visit the www.hp.com/recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.
240 Appendix C Regulatory information ENWW
Material restrictions
This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life.
This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet M4349x device
Type
Weight
Location
User-removable
Carbon monofluoride lithium battery BR1632
1.5 g
On formatter board
No
For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org
.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
ENWW Environmental product stewardship program 241
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety .
For more information
To obtain information about these environmental topics:
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment .
242 Appendix C Regulatory information ENWW
Telecom statement
The HP LaserJet M4349x models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP
LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.
ENWW Telecom statement 243
Declaration of conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:
Hewlett-Packard Company
DoC#: BOISB-0407-01-Rel. 6
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name:
Regulatory Model Number 3) :
HP LaserJet M4345/M4349 MFP Series
BOISB-0407-00 and BOISB-0407-01
Product Options:
Including: Q5691A, Q5692A, Q5968A, BOISB-0308-00 3)
ALL
Toner Cartridges: Q5945A, CE267C
conforms to the following Product Specifications:
Safety:
EMC:
IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
CISPR 22:2005/EN 55022:2006 -- Class B 1)
EN 61000-3-2:2006
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B
2)
/ ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Telecom: 4) TBR-21:1998; EG 201 121:1998
Supplementary Information:
The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC Annex II, EMC Directive 2004/108/EC and the Low
Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing names or the product number(s).
3) All worldwide modular approvals for analog fax accessory obtained by Hewlett-Packard under the regulatory model number BOISB-0308-00 incorporate the Multi-Tech Systems MT5634SMI Socket Modem Module.
4) Telecom standards and R&TTE Directive compliance apply to BOISB-0407-01.
Boise, Idaho , USA
March 2009
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143) www.hp.com/go/ certificates
USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,
(Phone: 208-396-6000)
244 Appendix C Regulatory information ENWW
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord statement (Japan)
EMC statement (Korea)
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet M4349x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
ENWW Safety statements 245
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet M4349x - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
246 Appendix C Regulatory information ENWW
D Working with memory and print server cards
This section explains the memory features of the printer and provides steps for expansion.
●
●
●
●
Save resources (permanent resources)
●
●
Using HP Jetdirect print server cards
ENWW 247
Overview
Memory is upgradeable by replacing the memory DIMM. DIMMs are available in 32, 48, 64, 128, and
512 MB.
For ordering information, see Order parts, accessories, and supplies on page 228
NOTE:
Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the printer.
The printer also has one EIO slot for expanding the printer networking capabilities. The EIO slot can be used to upgrade the printer with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection.
NOTE:
The HP LaserJet M4349x MFP comes with a network device already installed. The EIO slot may be used to provide networking capabilities in addition to those already built into the printer.
To find out how much memory is installed in the printer, or to find out what is installed in the EIO slots, print a configuration page. See
Use information pages on page 146
.
248 Appendix D Working with memory and print server cards ENWW
Adding printer memory
You might want to add more printer memory to the printer if you often print complex graphics, print
PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying.
Installing printer memory
CAUTION:
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer.
The HP LaserJet M4349x MFP comes with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM.
If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. See
Use information pages on page 146
.
1.
After the configuration page has printed, turn the printer off and disconnect the power cord.
2.
Disconnect all interface cables.
3.
At the back of the device, remove the side cover by placing your fingers in the indented area and sliding the cover off.
4.
Open the formatter-cage door by grasping the metal tab and pulling the door open.
ENWW Adding printer memory 249
5.
Remove the DIMM from the antistatic package.
CAUTION:
To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.
6.
Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.)
7.
Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the
DIMM snap into place.
NOTE:
To remove a DIMM, first release the locks.
250 Appendix D Working with memory and print server cards ENWW
8.
Close the formatter-cage door.
9.
Replace the formatter cover.
10.
Reconnect the interface cable(s).
11.
Reconnect the power cord, and turn the device on.
ENWW Adding printer memory 251
Checking DIMM installation
After installing the DIMM, make sure that the installation was successful.
To verify that the DIMM is installed correctly
1.
Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears, the DIMM might have been incorrectly installed.
See
Use information pages on page 146 .
2.
Print a configuration page (see Use information pages on page 146
).
3.
Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation. If the amount of memory has not increased, the DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure.
If necessary, install a different DIMM.
NOTE:
If you installed a printer language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new printer language.
252 Appendix D Working with memory and print server cards ENWW
Save resources (permanent resources)
Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
●
Mark resources as permanent only when it is absolutely necessary that they remain in memory while the device power is turned on.
●
Send permanent resources to the device only at the beginning of a print job and not while the device is printing.
NOTE:
Overusing permanent resources or downloading them while the device is printing might affect device performance or the ability to print complex pages.
ENWW Save resources (permanent resources) 253
Enabling memory for Windows
1.
On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2.
Select this printer and select Properties.
3.
On the Configure tab, click More.
4.
In the Total Memory field, type or select the total amount of memory that is now installed.
5.
Click OK.
6.
Go to Checking DIMM installation on page 252 .
254 Appendix D Working with memory and print server cards ENWW
Using HP Jetdirect print server cards
Follow these procedures to install or remove an EIO card.
Install an HP Jetdirect print server card
1.
Turn off the device.
2.
Remove the two screws and cover plate from the EIO slot on the back of the device.
NOTE:
Do not discard the screws or the cover plate. Save them for future use if you remove the
EIO card.
3.
Install the EIO card in the EIO slot and tighten the screws.
4.
Connect the network cable to the EIO card.
ENWW
5.
Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See
Use information pages on page 146
.
NOTE:
When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints.
Using HP Jetdirect print server cards 255
Remove an HP Jetdirect print server card
1.
Turn off the device.
2.
Disconnect the network cable from the EIO card.
3.
Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot.
4.
Place the cover plate from the EIO slot onto the back of the device. Insert and tighten the two screws.
5.
Turn on the device.
256 Appendix D Working with memory and print server cards ENWW
Index
Symbols/Numerics
3-bin mailbox
3-bin mailbox
500-sheet tray. See tray 3
500-sheet trays
insert or close error
unexpected size or type error
A
accessories
address book, e-mail
address books, e-mail
recipient lists 133 recipient lists, creating 133
ENWW address books, e-mail
address, device
Macintosh, problem-
ADF
ADF output bin
adhesive labels. See labels
Administration menu, control
Alternative Letterhead Mode 85
Attention light
authentication error
automatic two-sided printing path
B
bins
bins, output paper curl, problem-
blank copies, problem-
blank pages
blocked fax list, printing 147
blurred print, problem-
books
both sides, printing on
buttons, control panel
C
cabinet/stand
canceling
printing 113 canceling a print request 113
capacity
Index 257
card stock
cartridges
cartridges, print
cartridges, staple empty, stop or continue
chosen personality not
cleaning
document feeder delivery
lid backing 157 paper path 157
clock
configuration page
control panel
messages, alphabetical
messages, numerical
copying
problems, preventing 212 quality, problem-solving 212
Courier font, problem-solving 225
creased paper, problem-
curled paper, problem-
curly paper, problem-solving 170
custom-size paper
3-bin mailbox
500-sheet tray
customer support
D
Data light
default settings
density
diagnostics
digital sending
validating gateway
258 Index ENWW
DIMMs
disk
Document feeder
document feeder copying two-sided
dots, problem-solving 203, 209,
double-sided printing
drivers
Macintosh, problem-
operating systems
duplex printing accessory
duplexer
duplexing
E
EIO accessory
EIO cards
envelope feeder
envelopes
environment for device
environment for printer
environmental stewardship
EPS files, problem-solving 222
Error button, control panel
error messages
Ethernet cards, part
European Union, waste
validating gateway
F
face-down output 89 face-up output 89
fax accessory
Fax Activity Log
faxes receiving, problem-
ENWW Index 259
Finnish laser safety
Firmware Update, Macintosh 153
first page
folders
fonts
EPS files, problem-
fuser
G
gateways
General Protection FaultException
glass
graphical display, control
gray background, problem-
H
hard disk
heavy media, guidelines for
heavy paper
Help button, control panel
touchscreen 20 help, control panel 20
Home button, control panel
HP Jetdirect print server
HP Printer Utility, Macintosh 15
humidity
I
I/O configuration
image defects, problem-
image quality
copy, improving 212 copy, problem-solving 212
image repetition, problem-
Information tab, embedded Web
input trays. See trays
insert tray error messages 180
install cartridge error
installing
interface ports
IP address
Macintosh, problem-
J
jams
print-cartridge area 185 print-quality problems 185
Jetdirect print server
job storage
260 Index ENWW
jobs
K
keys, control panel
kits, maintenance
L
labels
LDAP servers
validating gateway
legal paper
letterhead
light print
lights
lines, problem-solving
loading
documents, sizes
ENWW
scanner glass 131 sizes supported 131
unexpected size or type error
locking
loose toner, problem-solving 205
loose toner, troubleshooting 185
M
Macintosh
removing software 15 software 15
supported operating
USB card, problem-
mailbox, 3-bin
mailbox, 3-bin
maintenance kit
margins legal paper, problem-
Material Safety Data Sheet
media
3-bin mailbox
500-sheet tray
envelope feeder
stacker specifications 75 stapler specifications 75
tray 1 specifications 72 types supported 72
memory
permanent storage error
Index 261
menu map
menus, control panel
messages
misformed characters, problem-
multipurpose tray. See tray 1
N
Networking tab, embedded Web
networks
configuring gateway
HP Jetdirect print server error
protocol configuration page,
validating gateway
not responding, problem-
O
operating environment
operating systems
ordering
output bins
output path open error
output quality
copy, improving 212 copy, problem-solving 212
P
paper
3-bin mailbox
500-sheet tray
stacker specifications 75 stapler specifications 75
tray 1 specifications 72 types supported 72
paper path
parallel port
part numbers
EIO cards 230 maintenance kit 230 media, HP 230 memory 230
print cartridges 229 trays 229
262 Index ENWW
PCL drivers operating systems
phone line, connecting fax
photos
ports
problem-solving
PostScript
PostScript Printer Description
(PPD) files
power
PPDs
preprinted forms
preprinted paper
prepunched paper
print cartridges
print quality
image defects 201 jams, after 201
tire tracks 208 white lines 208
printer drivers. See drivers
printer maintenance kit
printing
problem-solving
Error button, control panel
protocol configuration page,
punched paper
Q
quality
copy, improving 212 copy, problem-solving 212
R
Ready light
reattach output bin error
receiving faxes
removing Macintosh software 15
repeating defects, problem-
ENWW Index 263
replacing
replacing printing cartridges 154
resolution
Resolution Enhancement
REt (Resolution Enhancement
retention, job
rollers cleaning document
S
scanner glass
scanner lid backing, cleaning 157
scanning e-mail validating gateway
scanning to e-mail
scanning to e-mail
security
sending faxes
sending to e-mail
sending to e-mail
validating gateway
Service menu, control panel 55
settings driver presets
Settings tab, embedded Web
size, copy
size, media
3-bin mailbox
500-sheet tray
envelope feeder
stacker specifications 75 stapler specifications 75
unexpected, error
sizes, media
Sleep mode
sleep settings
slow printing, problem-
slow speed, problem-solving
smeared toner, problem-
SMTP gateways
SMTP servers configuring gateway
finding gateways 129 testing 129
validating gateway
software
supported operating
specifications
264 Index ENWW
specifications, media
speed fax receiving, problem-
spots, problem-solving 203, 209
standard output bin
staple cartridges empty, stop or continue
stapler
stapler/stacker
empty, stop or continue
settings 94 loading staples 94
too many pages error
Start button, control panel
status
Home screen, control
HP Printer Utility,
Stop button, control panel
storage cabinet
storage, job
storing
straight-through paper path 89
supplies
authentication 155 counterfeit 155
replacing print cartridges 154
status, viewing with embedded
status, viewing with HP Printer
support
T
technical support
temperature specifications 235
tests
text, problem-solving
Time/Scheduling menu, control
tire tracks, problem-solving 208
toner adhesion problems,
smeared, problem-
top cover
transparencies
tray 1
insert or close error
media sizes supported 72 media types supported 72
unexpected size or type error tray 2
tray 3
ENWW Index 265
trays
insert or close error
unexpected size or type error
troubleshooting
control panel messages,
error messages, alphabetical
error messages, numerical
jams, frequent 198 paper path test 198
two-sided printing
typefaces
types, media
U
unable to connect, copy, or
unexpected size or type error
uninstalling Macintosh
Update Now feature, drivers 13
USB port problem-solving
Use Different Paper/Covers 106
V
validating gateway
vertical white or faded
W
Warning button, control panel
wavy paper, problem-
Web sites
HP Web Jetadmin,
Material Safety Data Sheet
weight, media specifications
duplexer 74 envelope feeder 74
white lines or spots, problem-
Windows
supported operating
wrinkled paper, problem-
266 Index ENWW
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE796-90904*
*CE796-90904*
CE796-90904
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