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Sabre Basic Course
Manual
Edition 1.0
© 2016 Sabre Inc. All rights reserved
This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.
Sabre, the Sabre logo design, Format Finder help system, and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc.
All other trademarks, service marks, and trade names are owned by their respective companies
T A B L E O F C O N T E N T S
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RULE DISPLAY - OPTIONS (SHORT ENTRY)
– FROM FQ RESPONSE ........................................... 113
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Introduction to Sabre
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Understand the commonly used Air Travel Terminology
Know the specific symbols used in the Sabre system
Know the Sabre Red Workspace layout
Sign In and Sign Out from the Sabre System
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AIR TRAVEL GLOSSARY
Term
Origin
Destination
Segment / Leg
Routing
One
–way journey
Roundtrip journey
Open
–jaw
ARNK
Itinerary
Non
– stop service
Direct Flight
Change of
Gauge
Connecting
Flights
Online
Connection
Offline
Connection
Interline
Definition
The starting point at which the passenger begins his travel on a particular flight segment.
航程起点，是指在客票中列明的整个航程最初的出发地点。
The ultimate end of the passenger’s journey as shown on the booking and ticket.
航程终点，是指在客票中列明的整个航程最终的到达地点。
Part of the journey from a passenger’s boarding point to a deplaning point; it could be a flight segment or auxiliary segment of the itinerary.
航程中某一段， 可为行程中的某一航班或是航班上的辅助服务.
Term to identify the passenger’s flight itinerary
航班飞行路径，或
“一个城市到达另外一个城市的飞行线路（包括经停）”
Trip that is moving away from its origin and does not return to its point of origin city.
不构成完全的来回程、环球程或其它使用一半来回程(1/2 Round Trip) 运价的缺口程
的航程
The trip that goes back to its point of origin city.
旅行从一点始发，经某一折返点，再回到原出发点的航程。
Travel to one city, return from another city; i.e. the departure city is not the same as the arrival city of the previous segment.
下程的始发地与上程的目的地不同.
Arrival Not Known; it is a term used in CRS / GDS booking.
It is a portion of the itinerary where passenger will not take any air service from one city to the next.
地面运输段。旅客通过非航空方式从一个城市到达另一个城市。
List of flights that the passenger is scheduled to take.
所有航班信息和所附带服务项目的列表
A flight that proceeds directly to the final destination without making any stops at intermediate points.
不经过任何经停站而直达终点站
A flight that may have Transit points (i.e. it may make an intermediate stop(s) before reaching its destination, it does not require a change of flight number and aircraft).
经过 经停站 (Transit point) 至 终点站， 但旅客无需换班机.
There is a change on the aircraft enroute or a change of inventory compartment enroute but has the same flight number.
指旅客在经停点需换搭另一班机（航班号保持不变）
Flights that require change of aircraft at intermediate stop(s), referred as
Connecting city(ies) before arriving at the destination (i.e. it takes two or more flights to reach the destination).
指因衔接的需要，旅客在航程中的某一中间点 (称 转机城市， Connecting City) 转换
航班。 衔接时间不超过 24 小时
A connection that requires a change of planes on same airline.
是指转机至同一航空公司的情况
A connection that not only involves a change of planes but also change of airlines as well. 是指转机至不同航空公司班机的情况
Travel with more than one (1) airline with a single ticket; entails agreement for airlines to transfer baggage. 是指旅客搭乘多个航空公司的班机, 但只需办理一次行
李托运手续，因这些航空公司之间有行李托运协议。
Minimum
Connecting
Time
The legal minimum time necessary to change planes at a given airport.
在特定机场从一家航空公司的班机转搭另一航空公司班机所需的时间
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Term
Stopover
City/ airline/ airport codes
Code share
Flight
Class of Service
Available seats
ETD
Definition
A planned stop in a destination for more than 24 hours before continuing the next part of the flight itinerary.
在航程中的某一中间点中断旅行，停留时间超过 24 小时
IATA designated codes for cities, airlines and airports.
由国际航协指定的城市/机场或航空公司代码
An agreement between airlines to sell space on each other’s flights using their own two-letter codes in the CRS.
代码共享航班是航空公司之间合作的一种形式。例如 A 航空公司从 B 航空公司购买
座位进行销售，班机号使用 A 航空公司的代码，实际承运人是 B 航空公司
Section of seating in the airline.
机舱内不同区域的座位
Seats that are available and can be sold
航班上可供销售的座位
Estimated time of departure 预计起飞时间
ETA
Estimated time of arrival 预计到达时间
Elapsed Time
Greenwich
Mean Time
(GMT)
Zulu Time
Number of scheduled hours from point of origin to destination.
从某一出发点到目的地的飞行时间
Universal point of reference in determining standard time; also known as Zulu time,
Universal Time (UT) or Coordinated Universal Time (UTC)
英国伦敦的皇家格林威治天文台的时间,也称为世界标准时间。
The letter designator for this clock is Z. 时间以字母
”Z” 为首
Computer
Reservations
System (CRS)
Airline-owned computerized reservation system to facilitate interactive online transactions.
航空公司的电脑订位系统
Global
Distribution
System (GDS)
Passenger
Name Record
(PNR)
FIT Booking
Group Booking
PNR Address or
File Address or
Record Locator
Passenger
(PAX)
Computerized reservation networks through which users (travel agents, airline employees or travelers) can view data on a wide range of travel services, including air, hotel, car rental and like services. Several GDS provide their services to users worldwide.
供代理人使用的电脑系统。该系统与多家航空公司系统及其它于旅游业有关的供应商
的电脑系统相连接。
The file or record containing the passenger’s reservations, i.e. names of all passengers having the same itinerary (air and non-air segments), passengers contacts and other passenger travel information.
它记录同一行程的旅客 （一个或多个）的所有必要信息， 如航段， 旅客姓名，连络
资料等。
Reservations made for 1
– 9 passengers.
订位人数从 1 至 9 人的订位称为散客订位
Booking that consists of 10 or more passengers on the same date for the same destination.
订位人数是 10 人或以上的订位称为团体订位
The computer reference code that is unique to a passenger’s flight reservation that is stored in the CRS/airline for retrieval of booking
旅客订位记录的电脑编号，它具有唯一性。
Any person (except the members of the crew) carried or to be carried in an aircraft with the consent of the carrier.
除机组人员以外的所有飞机上的搭客。
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Term
Adult
Child
Infant
Confirmed
Status (HK)
Waitlisted
Status (HL)
DAPO
Duplicate
Booking
Rebooking
Cancellation
No-show
Ticketing Time
Limit
Electronic
Ticketing
Definition
A person who has reached his/her 12 th
birthday as of the date of the commencement of travel.
在行程的第 1 航段出发日期时超过 12 周岁的旅客
A person who has reached his/her 2nd-11th birthday as at the date of commencement of travel and not his/her current birthday. i.e. 02-11 years old
2 周岁以上，12 周岁以下为儿童
A person who has reached his/her 01st -23th month old as at the date of commencement of travel and not his/her current birthday. i.e. 01-23 months old
2 周岁以下为婴儿
Indicates a reserved space on the desired flight. This means the airline has recognized your reservation and is confirming that it recognizes your reservation.
A “confirmed reservation” means that the ticket sold by the airline or its authorized travel agents contain a specification of the flight with flight number, date and time; and the notation “OK” or any other entry in the appropriate space on the ticket.
确认旅客订位已预订成功
A list, established by an airline, of passengers who are either seeking space on a flight that is sold out, or travelling on a standby basis/standby fare. For passengers on standby, they are not permitted to board the flight until all passengers with confirmed reservations have been boarded.
在等候航空公司确认座位。如旅客持有候补座位的机票， 只有在所有其它持有确认
座位的旅客都登机后， 如还有剩余机位才办理登机手续。
Do All Possible;
Used in CRS booking to request assistance on confirmation of HL segments from the airlines.
请求航空公司尽一切可能确认处于候补状态的机位，
Two reservations for the same traveler on the same day or on overlapping date, including stopovers.
同一旅客有两个完全相同行程的订位， 这样的订位称为重复订位
A change in date/time of reservation in a previously booked segment(s).
在原订位中，修改旅行时间或航班
Removing the segment from the PNR where passenger will not go.
取消客人不再需要的航段
A traveler who does not appear for a flight on which he or she has confirmed reservation and fails to cancel that reservation properly. Airlines will cancel all further flights on a traveler’s itinerary if a reservation is not cancelled.
指旅客预订了机位却没有搭机，而且没有事先通知航空公司取消座位。这种情况下，
航空公司有权取消旅客订位中的机位，包括所有后续航班。
Deadline set by the airlines to purchase a ticket for the flight reservations made.
由航空公司设定的最晚出票期限。
Ticket is in electronic form rather than paper and the record is stored in the airline system.
纸质机票的电子形式，电子机票将票面信息存储在订座系统中，可像纸票一样执行出
票、作废、退票、换开、改转签等操作。
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ABOUT SABRE
S abre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management.
Sabre also operates a leading global travel marketplace, which processes more than $110 billion of estimated travel spend annually by connecting travel buyers and suppliers.
Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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SABRE KEYBOARD LAYOUT
The frequently used keys used in the Sabre System have been configured for the convenience to the users. Below is the description of these keys.
Display on screen
¥
§
Position on
Keyboard
Alt + Backspace /
F12
Function
+
[
（on the right to the letter P）
’
（on the left to the
Return key）
\
（above RETURN key）
Display key
For example,
SLXIHM is the entry to retrieve
PNR
Change key
For example,
91 ABC TRAVEL 6220 0011/AMY-A is the entry to change the information in the 1 st phone field
Cross of Lorraine
Used in the entry as prefix to option.
When seen on the system response, it indicates that there are more information which can be displayed with entries like “MD”, “MU”, “MB” and
“MT”.
End item key
Used as “Entry Connector” that joins the entries in one transaction
Clear key
Alt
Recall key Entry
Used to recall the last entry.
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SABRE RED WORKSPACE LAYOUT
The Sabre Red Workspace
’s screen is structured into five main areas, they are
1. Menu Area,
2. Application Launcher Area,
3. Tool Bar,
4. Sabre Work Area
5. Application Side Area
Within each area, you may have drop down list or tabs with features to facilitate servicing your clients.
In this user guide, we would focus on the Menu Area, Tool bars and Application Side Area. The details of Profiles and others in the Application Launch Area will be covered in a separate guide.
Menu Area
Application Launcher Area
Tool
Bar
Sabre Work Area
Application Side Area
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SABRE RED WORKSPACE SIGN IN
Before any work can be performed in the Sabre system, you must sign into the system. There are six work areas (or called Agent Assembly Areas, AAA) that allows you to work on different transactions concurrently without one transaction interfering with the other. It also enables more than one user to access the computer at the same location witho ut affecting each other’s work.
These six areas are named as A, B, C, D, E and F.
You can sign in to one work area or all six work areas in a single entry.
Entry: SIA1ØØ1
Explanation:
SI
A
1ØØ1
Function Identifier for Sign In
Work area “A”
Agent identification number
4 numerals that are unique to an agent within a travel agency setup.
System Response：
AGENT SIGN IN
CURRENT PASSCODE <******* > ID <001001> CTY <V718 >
DUTY CODE <.> AREA <A> NEW PASSCODE <********>
Ref. label
CURRENT
PASSCODE
ID
Explanation
Enter your 7
– 8 alphanumeric Passcode e.g. 1SABRE.
SIGN-IN ID that the system will fill in for you as in the entry
CTY
PCC (Pseudo City Code) - Your Pseudo City Code which the system will pre-fill for you.
DUTY CODE
By default is <.>
AREA
NEW
PASSCODE
The system will pre-fill the default Agent Assembly Areas to Area
A. You may change this field to your desired working area.
You may change your Passcode here if necessary. Else, it can be left blank.
Change Passcode
Every Passcode will expire in 90 days. The system will prompt you to change the Passcode 10 days before the expiration.
About Sabre Passcode
Sabre Passcode should be 7
– 8 alphanumeric Passcode e.g. 123SABRE. It should not contain letter “Q” and “Z” and the same letter should not be continuously repeated 3 times or more. The Passcode should not be a common or offensive word.
About the New Passcode
The new Passcode should be entered after you have entered the current Passcode and prior to pressing the “ENTER” key. The new Passcode should be different from the last 4 Passcode used.
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System Response：Successfully signed in
Explanation of the 1 st
line on the response:
V718
Pseudo City Code (PCC). Travel agency’s identity in Sabre system.
Duty Code assigned for the user
- Subscriber with full reservations access in live mode.
A
WS
A
6 - Training Mode / S.A.I lessons (Sabre Assisted Instruction lesson)
9 - Management function
Agent
Agent’s initial. E.g. “WS “ is the initial for Agent “William Seetoh”
Area that WS has signed in.
Multi Sign In
When you are already in one work area ( e.g. Area A) and would like to sign in to another area without signing out of current work area, you can use the Sign In function again to sign in to the desired area.
Entry: SIB1214
Explanation:
SI
B
FUNCTION IDENTIFIER FOR SIGN IN
Desired work area
B - Area B
- All work areas
1214 Agent identification number
System Response：
At the system response prompting the Passcode, key in the Passcode and you will be out of the current work area A and successfully signed in to Area B.
Summary of Sign In Entries
Entry Explanation
SIB Sign in to work area B by the same user
SIC1012
Sign in to work area C by user with ID “1012”
SI
1001
Sign in to all work areas. (A, B, C, D , E, F) by user with ID “1001”
Common Error Responses
Error response
ENTER CORRECT PASSCODE
UNKNOWN AGENT ID
Explanation
Wrong Passcode has been entered
ID has not been defined in the system
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CHANGE WORK AREA
Entry：B
Explanation：
Change the current work area to the desired work area, e.g. work area B that agent has already signed in to.
System Response：
¤B«
H1J8.H1J8*AOA.B..PNR PRESENT
1.1DAITE/MARKMR
1 SQ 970S 25APR 4 SINBKK SS1 0710 0835 /DCSQ /E
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/AMIE-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
RECEIVED FROM – DAPHNE
H1J8.H1J8*AOA 2136/16DEC14
When the agent returns to an area where a PNR is on hold, the response will indicate that work is present and automatically will redisplay the unfinished PNR.
If any work (PNR) was left unfinished in Area B, it will now be on hold. If the work is not completed within 2 hours, it will disappear.
System Response (Multiple Tabs Work Area):
TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS
Entry：
S
System Response：
*S*
H1J8.H1J8*ACS.C
ACTIVE AGENT – CS CANDY SARABIA – 2122-H1J8
H1J8.H1J8*AOA.A
H1J8.H1J8*AMD.B..PNR PRESENT
Explanation:
Line Explanation
1
Current user with initial “CS is using work area “C” named as the active
2 work area
Active agent is “CS” with ID “2122” belongs to travel agency with PCC as
“H1J8”
3,4
Other work areas that have been signed in are “A” & “B”
Agent “OA” has signed in to work area “A”.
Agent “MD” has signed in to work area “B” and has a PNR on hold
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TO CHECK THE SET / TERMINAL ADDRESS
Entry：¥J
System Response：
Explanation:
The set or terminal address “C41E8F” are shown in 2 locations as above.
SIGN OUT
When you wish to leave the terminal for any length of time, the terminal should be signed out for security reasons. This will prevent anyone from accidentally or intentionally modifying data using another agent’s sign in code.
If there are no transactions done in a work area for 6Ø minutes, the system will automatically sign out that work area.
Entry ： SO
Explanation ：
Sign out the current work area
Entry ： SO
Explanation ：
Sign out all the work areas that have been signed in by an agent.
Sample Response:
SO*«
A.B.C.D.E.F..SIGNED OUT
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Air Schedule and Availability
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
Use the Sabre AWS Mask and Entry to Encode and Decode City and Airline
Display the Air Schedule and City Pair Availability
Interpret the codes and symbols from Air Schedule and City Pair Availability
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ENCODE AND DECODE
IATA has designated standard codes for City, Airport and Airline for its recognition worldwide.
Thus, before viewing Air Schedule or City Pair Availability, it is important to know the 3 letter City
Code or Airport Code and 2 letter Airline Code.
Encode Function
Airline.
The Encode function is used to verify the 3 letter code for City or Airport and 2 letter code for
City Name
ENTRY:
W/
CC
QUITO
W/
CCQUITO
Function Identifier
City Name
Airport Name
ENTRY:
W/
AP
W/
APNARITA
Function Identifier
NARITA
Airline Name
Airport Name
ENTRY:
W/
AL
CROSSAIR
Country Name
W/
ALCROSSAIR
Function Identifier
Airline Name
HCCC/SINGAPORE ENTRY:
HCCC/
SINGAPORE
Decode Function
Function Identifier
Country Name
The Decode function is used to verify the Name of a specific 3 letter City or Airport code and 2 letter Airline code and 3 characters Airline Equipment code
City / Airport Code / Airline Code
ENTRY:
W/
CRI
W/
Function Identifier
ENTRY:
W/
W/
SQ
Function Identifier
CRI 3 letter City or Airport Code SQ 2 letter Airline Code
Airline Equipment Code
ENTRY:
W/EQ
AB4
W/EQ
AB4
Function Identifier
3 Characters Airline Equipment Code
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Country Code
ENTRY:
HCCC/
SG
HCCC/SG
Function Identifier
2 Characters Country Code
Encoder / Decoder Mask
The Encoder/Decoder Mask allows travel consultant to view Codes / Names for City, Airport, Airline,
Country, Special Service Request, Meal and a lot more.
Step 1: Click on Tools on the Menu Bar
Step 2: Select Encoder/Decoder or Select from Helper Apps
Step 3: Fill in the Mask
Click on the drop down arrow located at the
“Category” box to select the list of categories.
Choose either the
“Encode” or “Decode” function by activating the radial button.
Type in at the Text box the Name or Code that you wish to check.
The respective Code or
Description would be displayed in the box below.
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AIR SCHEDULE
Sabre can display the electronic version of the OAG (Official Airline Guide) Schedule. The resulting display looks like flight availability, except there will be no seat availability shown. It can display up to 331 days from today. All non-stop and direct flights will be shown first, followed by connecting flights.
Date Specific
Entry: S10DECSINLAX
S
1ØDEC
SINLAX
Function Identifier
Desired Travel Date (Optional)
SIN
– origin city/airport; LAX – destination city/airport
Sample Response:
10DEC MON SIN/Z¥8 LAX/PST-16
1SQ 38 C Z J D S SINLAX 1615 1550 345 M 0 DC/E
B E M W H K L
2US/SQ 5401 C D Z Y B SINLAX 1615 1550 345 M 0 DC/E
H Q N V W L S T G K U E R
3SQ 12 F P A C Z SINLAX 0950 1125 744 M 1 DC/E
D S Y B E M W H K L Q N V T
4AI/SQ 8028 K M SINLAX 1715 1840 77W 1 DC/E
5BR 226 F P C J SINTPE 1310 1730 74E M 0 DC/E
Q L Z V R L T B X U H
6BR 12 C J Y M Q LAX 1820 1345 77W M 0 DC/E
Z V R K T B X U H
Explanation of the response:
1ØDEC MON Date as indicated on the entry, MON
– the day for specific date
SIN/Z¥8 SIN
– origin city/airport; Z – Zulu time code; ¥8 – plus 8 hours from the
LAX/PST
–16
Greenwich Meantime
LAX
– destination city/airport; PST – Pacific Standard Time;
–16 is the time difference to origin city
The United States uses nine standard time zones. From east to west they are Atlantic Standard Time (AST), Eastern Standard Time (EST), Central
Standard Time (CST), Mountain Standard Time (MST), Pacific Standard
Time (PST), Alaskan Standard Time (AST), Hawaii-Aleutian Standard
Time (HST), Samoa standard time (UTC-11) and Chamorro Standard
1SQ 38
Time (UTC+10).
1
– line number; SQ 38 – airline code & flight number.
C Z J D S B E M Booking Classes. The number of seats available is shown on Availability
SINLAX display, please refer to Availability topic.
City Pair; SIN
– origin airport; LAX – arrival airport
1615 155Ø
345
M
If arrival airport is different from the city pair request, it may mean that there are connecting flights, please see line 5 from sample response.
Illustration: (refer to line 5 and 6 from sample response)
SINTPE
– arrival airport is TPE, the connecting city.
LAX
– arrival airport is LAX, the destination city.
1615
– estimated departure time; 1550 – estimated arrival time
Equipment type. To decode use the entry: W/EQ
345
Meal type. To view the Meals Table use the entry: DU
/MLS
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Ø
Number of stop indicator. To view use the entry: VA
1 (where 1 is the line number). Refer to Flight Information Chapter for more details.
Ø
– Non Stop flight.
1
– Direct Flight that involves transit point(s).
DC Participation Level of the airline in Sabre. For more details, refer to
Levels of Participation Chapter.
/E Airline is capable of issuing Electronic Ticket.
US/SQ 54Ø1 Codeshare flight. US
– marketing carrier; SQ – operating carrier
NH/** Codeshare flight will be shown after a sell for the flight segment is made
Extended Search / 14 Days Schedule
Entry: SØ1MARSINHKG¥CX/ES
¥CX Specific airlines schedule
ES Extended Search qualifier
Sample Response:
S01MARSINHKG¥CX/ES
01MAR FRI – 15MAR FRI SIN/Z¥8 HKG/¥0
1CX 650 J C D I Y B SINHKG 0650 1045 773 B 0 5 DC/E
H K M L V S N Q O
30JAN – 06MAR
2CX 710 J D I Y B H SINHKG 0805 1155 773 B 0 5 DC/E
K M L S N Q O
15FEB – 23MAR
3CX 636 J C D I Y B SINHKG 2015 0005¥1 333 D 0 X167 DC/E
H K M L V S N Q O
26FEB – 01MAR
Explanation of the response:
Ø1MAR
– 15MAR
3ØJAN
– Ø6MAR
14 days schedule display from the requested date 01March
Flight Validity period.
If INFIN is shown, it means that schedule of the flight is valid until
X167 further notice.
Flight frequency indicator. X167
– daily flight except Monday,
Saturday and Sunday. No frequency indicator means daily flight.
5, means every Friday.
¥1 Following day indicator. No indicator means same day arrival.
Minus (-) 1
– means previous day.
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Air Schedule Entries
SAMPLE FORMAT
S23MARSINLON
S23MARSINLON/ES
S23MARNYCLON10A
S23MARLONNYC/1P
S23MARSINJKT¥GA
S23JUNSINMNL¥/
A
S23JUNSINSYD¥/
O
S23JUNSYDNYC¥/
S
S23JUNSINTYO.
SHORTCUT ENTRIES
S
S
OA
S
R
S¥1
S
1
S¥QF
S21MAY
SR15APR
Date Specific Display
DESCRIPTION
14 days / Extended Schedule Display
Schedule display by departure time
Schedule display by arrival time
Specific carrier display
Alliance Manager
– Star Alliance
Alliance Manager
– One World
Alliance Manager
– Sky Team
Schedule display without Codeshare Flights
DESCRIPTION
Display more schedule
Redisplay original schedule screen
Redisplay last schedule screen (date specific only)
Schedule for next day
Schedule for previous day
Display specific carrier
Change schedule date
Display return schedule
10-Jan-17 Sabre Basic Course Page | 21
AIR AVAILABILITY
City Pair Availability (CPA) displays flight information for air transportation offered between two cities
. All participating carriers’ availability are displayed equally and all subject to the same display factors. City pair availability may be made up to 331 days in advance.
City Pair Availability
Entry: 1Ø1APRMNLHNL¥UA
1
Ø1APR
MNLHNL
¥UA
Function Identifier
Departure Date
MNL
– origin airport; HNL – arrival airport
¥
use for City Pair Availability; UA
– specific airline availability
Sample Response:
101APRMNLHNL¥UA«
01APR MON MNL/Z¥8 HNL/HST-18
1UA 184 C9 D9 Z9 P8 Y9 B9 MNLGUM 2255 0445¥1 738 S 0 DCA/E
M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0
2UA 200 J9 C9 D9 Z9 P8 Y9 HNL ¥1 0640 1755-1 777 B 0 DCA/E
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0
NO MORE – 1* FOR INTERLINE CONX
Explanation of the response:
C9 D9 G0 Number of seats shown after the booking class code.
2255 0445¥1 ¥1
– plus one day arrival indicator
¥1 0640 1755
1 ¥1 – plus one day departure indicator;
1
less one day arrival indicator
The above explanation for the response is partial only and highlights the key points. Details are already explained in Air Schedule
City Pair Availability is also known as General Availability which the display starts at line 1.
City Pair Availability is applicable only to airline on DCA, DC, AB, NO CODE and Basic Booking
Request Participation Level. Refer to Levels of Participation Chapter for more details.
City Pair Availability Entries
SAMPLE FORMAT DESCRIPTION
12ØMAYTPELAX9A or
120MAYTPELAXØ9ØØ
Specify estimated departure time
123FEBSINKUL¥MH
128MARYYZSIN9ANRT
115JUNSINLHR¥SQ
E
121JULCPHSIN/D
128AUGSINBRU9AFRA¥JL
M
Specify specific airline
Specify connecting city
Specify specific booking class
119SEPSINHND.¥SQ
107DECSINNYC¥SQ//BB
Specify only direct flights
Combined qualifiers
Specify Airlines not showing Codeshare flights
Specify Airline and Cabin Category
YB
– Economy SB – Premium Economy
BB
– Business JB – Premium Business
FB
– First PB – Premium First
10-Jan-17 Sabre Basic Course Page | 22
SHORTCUT ENTRIES DESCRIPTION
1
1
C
Display more availability
Display more Booking Classes
1
OA
1
R
Display original availability
Redisplay last availability
1¥1
1
1
Request availability for next day (max. 30 days)
Request availability for previous day
122NOV
1
12P
1.
Request an alternate date
Request an alternate time
Request availability hiding all codeshare flight options
1HKG
1¥CX
1
T
1/D
Request for a specific connection city
Request for specific carrier
Request for specific class
Display direct flights only
1R29NOV
1R6P
1R¥5
1//YB
1//SB
1//BB
1//JB
Display return availability different date
Display return availability
– same day 6PM
Display return availability 5 days later
Display availability for Economy Class Cabin
Display availability for Premium Economy Class Cabin
Display availability for Business Class Cabin
Display availability for Premium Business Class Cabin
1//FB Display availability for First Class Cabin
1//PB Display availability for Premium First Class Cabin
City Pair Availability Mask
STEP 1:
Click on Point and Click at
Helper Apps Area
STEP 2:
Complete the Mask
Click on “Go” to get the City
Pair Availability
10-Jan-17 Sabre Basic Course Page | 23
Direct Access
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
*
Display Direct Access Availability
Identify the importance of Direct Access Availability
Compare City Pair Availability and Direct Access Availability
Learn other Direct Access Functions
10-Jan-17 Sabre Basic Course Page | 24
Direct Access allows as Sabre user to obtain information directly from the participating airline system. Thus, you will be able to view the last seat available of the airline.
DIRECT ACCESS AVAILABILITY
ENTRY:
1
26OCT
DXBRUH
SV
1 2 6 O C T D X B R U H S V
Function Identifier
Departure Date
DXB
– origin airport; RUH – arrival airport
use for Direct Access Availability; SV
– specific airline
Sample Response:
26OCT FRI DXB/Z¥4 RUH/-1
SV RESPONSE
13SV 559 F0 J0 Y7 L7 DXBRUH 1600 1635 M90 0
14SV 555 F0 J0 Y7 L7 DXBRUH 1815 1850 744 0
15SV 553 F0 J0 Y7 L7 DXBRUH 2145 2220 744 0
Explanation of the response:
SV RESPONSE
13SV 559
F0 J0 Y7
Availability response is coming from the airline seat database
13
– line number; SV – airline code; 559 – flight number
Actual number of seats in the airline system
The above explanation for the response is partial only and highlights the key points. Details are already explained in Air Schedule
Direct Access Availability response does not show the meal type, flight frequency and the participation level code.
Direct Access Availability display starts at line 13
Direct Access Availability is applicable only to airline on DCA, DC, AT and TA Participation Level.
Refer to Levels of Participation Chapter for more details.
DIRECT ACCESS AVAILABILITY ENTRIES
SAMPLE FORMAT
120MAYFRALISTP
120MAYSINFRA-Y¤SQ
SHORTCUT ENTRIES
1LH
1
1
8A
1
OA
1
R
1R30APR
DESCRIPTION
Specify city pair for specific airline
Specify booking class for specific airline
DESCRIPTION
Shift to Direct Access from City Pair Availability
Display more direct access availability
Display more availability & change departure time
Display original availability request
Redisplay last direct access availability
Display return availability for specific date
10-Jan-17 Sabre Basic Course Page | 25
DIRECT ACCESS AVAILABILITY MASK
STEP 1:
Click on Point and Click at
Helper Apps Area
STEP 2:
Complete the Mask
Check the
“Direct Access”
Box
OTHER DIRECT ACCESS FUNCTIONS
Other Direct Access functions that a user is allowed to access:
Direct Reference System
Availability
Seat Map
Verify Flight Information
Flight Schedules
Fares and Fares Rules
10-Jan-17 Sabre Basic Course Page | 26
Flight Information
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
* Verify the Flight Information from the system
10-Jan-17 Sabre Basic Course Page | 27
VERIFY FLIGHT INFORMATION
3 ways to verify specific flight details:
From an availability display
From an itinerary segment
By flight details
From An Availability Display
STEP 1: View City Pair Availability or Direct Access Availability
ENTRY: 12ØMARSINLAX¥SQ
STEP 2: Verify Flight Information
ENTRY:
VA
2
VA
2
V
– function identifier; A – verify from Availability
Retrieve line number 2 from availability display
Alternatively, click on the flight number from an availability response.
Sample Response:
20MAR FLT SEGMENT DPTR ARVL MEALS EQP ELPD MILES SM
2 SQ 12 SIN NRT 0950 1720 M 744 6.30 3311 N
DEP-TERMINAL 3 ARR-TERMINAL 1
NRT LAX 1830 1225 M 9.55 5451 N
DEP-TERMINAL 1 ARR-TOM BRADLEY INTL TERM
Explanation of the response:
2ØMAR
2 SQ 12
Date from availability, followed by the header
2
– line number; SQ 12 – flight number
SIN
– origin; NRT – transit airport; LAX – destination
SINNRT /
NRTLAX
Ø950 172Ø 0950
– estimated departure time; 1720 – estimated arrival time
M
744
6.3Ø
3311
N
If a flight crosses the international date line and arrives a day earlier than the departure date, a
1 will appear after the arrival time. If a flight arrives on the day following the departure date, a ¥1 will appear after the arrival time, to indicate plus one day.
Prior to the departure and arrival times, a time zone indicator is shown when appropriate.
E
– Eastern C – Central M – Mountain
P
– Pacific Z – Zulu / Greenwich Mean Time.
Meals Type. To view use the entry: DU
/MLS
For Basic Booking Request carriers, no meal service will be shown.
Equipment Type. To view use the entry: W/EQ
744
If equipment type is blank for the next line, it means same equipment or no change on the aircraft. For Basic Booking Request carrier, a single equipment code chosen by the carrier will be displayed, no specific equipment type codes.
Elapsed time. Total flying time.
Number of Miles.
Smoking indicator.
N - Not Smoking Flight. Y
– Yes ,Smoking Flight
If blank means unknown
10-Jan-17 Sabre Basic Course Page | 28
More Entry Format
VA
1
VA
4/5
VA
1
3¥T
Description
Verify specific line number
Verify multiple line number
Verify range of number. For connecting flights only
From An Itinerary Segment
STEP 1: View City Pair Availability or Direct Access Availability
ENTRY:
STEP 2: Sell the seat
125MARLHRLAX¥UA
ENTRY: Ø1M2
This topic will be covered in depth details in Passenger Name Record Chapter
STEP 3: Verify Flight Information
ENTRY:
VI
VI
V
– function identifier; I
– verify from Itinerary (all segments)
Sample Response:
FLIGHT DATE SEGMENT DPTR ARVL MLS EQP ELPD MILES SM
1 UA 931 25MAR LHR SFO 1310 1721 LS 777 11.11 5358 N
DEP-TERMINAL 3 ARR-INTERNATIONAL TERMINAL
SFO LAX 1900 2024 735 1.24 330 N
DEP-TERMINAL 3 ARR-TERMINAL 7
STAR ALLIANCE
MORE ENTRY FORMAT
VI
2
VI
1/3
VI
1
3
DESCRIPTION
Verify specific segment number
Verify multiple segment numbers
Verify range of segment numbers
From Flight Details
ENTRY:
V
SQ2/2ØMAR
V
SQ2/2ØMAR
V
– function identifier;
– to display
SQ2
– airline code and flight number; 2ØMAR – departure date
Sample Response:
20MAR DPTR ARVL MEALS EQP ELPD ACCUM MILES SM
SIN HKG 1740 2125 M 744 3.45 3.45 1594 N
DEP-TERMINAL 3
HKG SFO 2235 1930 M / 11.55 16.50 6915 N
ARR-INTERNATIONAL TERMINAL
Explanation of the response:
M / flying time plus the number of hours the aircraft is parked at the transit point (i.e. 16 hours and 50 minutes).
Founder under MEALS column.
If / is after meal code, meal is served only in First Class.
If / is before meal code, meal is served only in Economy Class.
If / is between meal codes, meal is served in each class.
10-Jan-17 Sabre Basic Course Page | 29
Note that display is partially explained as it is covered in Verify Flight Information from an
Availability topic. Refer to page
MORE ENTRY FORMAT
V
PR1Ø2
V
CX712/2ØMARSINHKG
DESCRIPTION
Verify specific flight number as of current date
Verify flight with future date and city pair
MINIMUM CONNECTING TIME
This function allows a user to verify the minimum connecting time for connecting flight segments in itinerary. The entry below can also be made prior to an end transaction on a newly created
PNR.
ENTRY:
VCT
Sample Response 1:
MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTIONS
Sample Response 2:
INVALID CONNECT TIME SEGS 1 AND 2 – MINIMUM IS 50 MINUTES
VERIFY ANY REMAINING SEGS
MORE ENTRY FORMAT
VCT
1/2
VCT
1
4
DESCRIPTION
Verify multiple segments
Verify range of segments
10-Jan-17 Sabre Basic Course Page | 30
Levels of Participation
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Identify the Levels of Participation codes used in Air Schedule and City Pair Availability *
10-Jan-17 Sabre Basic Course Page | 31
Airline Level of Participation is the level that airline can participate in Sabre to meeting their marketing and operations needs in reservations. There are 6 levels where Direct Connect
Availability (DCA) is the highest level and Basic Booking Request is the lowest.
It is important for you as a travel consultant to know the difference of these levels as it would help you in your bookings. Following is the table that summarizes the key points of all level of participation for your easy reference.
Airline level of
Participation
Connectivity tag
Sell from
General
Availability
Display
(¥)
Sell from
Direct
Access
Availability
Display
()
Sell tag with
Airline Record
Locator
Seat with confirmed status guaranteed by Sabre
Direct
Connect
Availability
Direct
Connect
Total Access with
Answerback
Total Access
DCA
DC
AT
TA
AB
Not advisable
Yes
Yes
Yes
Yes
/DCSQ
/DCPR
/TATP
<record
>
<record
>
<record>
No tag
Cannot be
/ABJK
<record>
Yes
Yes
Yes provided seat sold from Direct
Access
No Answerback
Full
Availability &
Basic Booking
Request
No tag Yes Cannot be
No tag
No
DIRECT CONNECT AVAILABILITY (DCA)
This is the highest level of participation. The connectivity tag for this level is DCA.
Sabre provides a seamless link between the airlines’ inventory systems and the travel agencies.
This allows consultants to view up-to-the-second seat availability even with a general City Pair
Availability display, unlike Direct Access whereby an agent has to view Direct Access Availability.
City Pair Availability Response:
110MARSINLHR¥SQ«
01MAR SAT SIN/Z¥8 LHR/-8
1SQ 318 F4 P4 A4 Z4 J0 SINLHR 1250 1855 744 M 0 DCA/E
D1 S9 Y9 B9 E9 M9 H9 Q9 N9 V0 W0 T0 L0 K0
2SQ 308 F4 P4 A4 Z4 J0 SINLHR 0900 1505 744 M 0 DCA/E
D0 S9 Y9 B9 E9 M9 H9 Q9 N9 V0 W0 T0 L0 K0
A Direct Connect Availability booking will result in a Direct Connect Sell transaction. In other words, a DCA participant must also be a DC Participant.
Sample Itinerary Response BEFORE End Transaction:
1 SQ 308E 10MAR 6 SINLHR SS1 0900 1505 /DCSQ /E
Sample Itinerary Response AFTER End Transaction:
1 SQ 308E 10MAR 6 SINLHR HK1 0900 1505 /DCSQ*LRLQV4 /E
10-Jan-17 Sabre Basic Course Page | 32
Explanation of the response:
1 SQ 308E
10MAR 6
SINLHR
SS1 / HK1
/DCSQ
*LRLQV4
1
– segment number; SQ308 – flight number; E – booking class
10MAR
– departure date; 6 – day of the week (Saturday)
SIN
– origin airport; LHR – destination airport
SS / HK
– status codes; 1 – number of seat
SELL TAG for Direct Connect Availability
Airline Record Locator
DIRECT CONNECT SELL (DC)
This is the second to the highest level. The connectivity tag for this level is DC.
The participating airlines will have their seat inventory immediately decremented when a booking is made. Such bookings are immediately confirmed and guaranteed by Sabre
City Pair Availability Response:
121MARMNLSIN¥PR«
21MAR FRI MNL/Z¥8 SIN¥0
1PR 501 J4 C4 D4 N4 Y4 MNLSIN 1440 1825 330 H/ 0 DC/E
L4 M4 H4 Q4 V4 B4 X4 K4 E4 T4 U0
2PR 503 J7 C7 D3 N7 Y7 MNLSIN 0820 1200 320 B/ 0 DC/E
L7 M7 H7 Q7 V7 B7 X7 K7 E7 T1 U1
Sample Itinerary Response BEFORE End Transaction:
1 PR 501S 21MAR 5 MNLSIN SS1 1440 1825 /DCPR /E
Sample Itinerary Response AFTER End Transaction:
1 PR 501S 21MAR 5 MNLSIN HK1 1440 1825 /DCPR*BU5TGB /E
Explanation of the response:
/DCPR SELL TAG for Direct Connect Sell
* BU5TGB Airline Record Locator
The consultant has to End Transaction within 30 minutes of making the booking, otherwise the seats will be returned to airline inventory.
TOTAL ACCESS (AT / TA)
This is the third to the highest level. The connectivity tag for this level is AT and TA, it is shown in the general availability or CPA (City Pair Availability). AT airline provides record locator but TA airline does NOT.
The consultant must access Direct Access Availability display to view airline inventory in the
Airline system and sell from that screen to get the AT/TA sell tag.
Direct Access Availability Response:
120DECMIASAL¤TA«
20DEC SUN MIA/EST SAL/CST-1
TA RESPONSE
13AV* 311 C7 J7 D4 Y9 B9 M9 H9 Q9 V9 MIASAL 1710 1850 320 0
A9 E9 K9 L9 O5
14AV* 537 C7 J6 D5 Y9 B9 M9 H9 Q9 V9 MIASAL 1510 1810 E90 1
A9 E6 K4
15TA* 397 C8 J7 D6 Y9 B9 M9 H9 Q5 MIASAL 1507 1820 320 1
Sample Itinerary Response BEFORE End Transaction:
1 TA 397Y 20DEC 7 MIASAL SS1 1507 1820 /TATA /E
10-Jan-17 Sabre Basic Course Page | 33
Sample Itinerary Response AFTER End Transaction:
1 TA 397Y 20DEC 7 MIASAL HK1 1507 1820 /TATA*TND23E /E
Explanation of the response:
/TATA SELL TAG for Direct Access
* TND23E Airline Record Locator
For seat reservations to be guaranteed at the Direct Access level, the 3 conditions must be fulfilled.
Consultant MUST make Direct Access Availability request.
Booking MUST be made within 2 minutes of availability response.
The consultant MUST end the PNR within 30 minutes after booking.
ANSWERBACK (AB)
This is the fourth to the highest level. The connectivity tag for this level is AB.
In this level, the PNR information is sent to the airline by Sabre upon End Transaction. The airline has to respond with a secondary record locator within 22 hours. However, the airline can still cancel the requested seats without providing any reason within the first 12 hours.
After 22 hours without response. Sabre will automatically send a Record Locator Request to the airline. If there is no record locator after another 22 hours, the PNR is dropped into the agency’s
Queue 28. When the PNR is dropped into t he agency’s Queue 28, the agency should call the airline to request for the record locator.
City Pair Availability Response:
130APRVIERIX¥BT«
30APR SAT VIE/Z‡2 RIX/‡1
1BT 432 C4 D4 J4 Y4 VIERIX 0925 1245 735 H/G 0 X7 AB /E
S4 M4 B4 H4 O4 Q4 V4 E4 A4 W4 Z4 U4 P4 K0 L0 F0 T0
X4 G4
Sample Itinerary Response BEFORE End Transaction:
1 BT 432Y 30APR 6 VIERIX SS1 0925 1245 /ABRQ /E.
Sample Itinerary Response AFTER End Transaction:
1 BT 432Y 30APR 6 VIERIX HK1 0925 1245 /ABBT*G5DGE3 /E
Explanation of the response:
/ABRQ
/ABBT
* G5DGE3
Sell tag before End Transaction, RQ will change to airline code
SELL TAG for Answerback
Airline Record Locator
FULL AVAILABILITY AND BASIC BOOKING REQUEST (NO CODE)
This is the fifth to the highest level. There is no connectivity tag for these levels.
When airline is on this level, the travel consultant must change the SS status code to NN after the sell entry is made (see illustration below). The PNR information is sent to the airline upon
End Transaction thus, airline receiving the information will then have to update the status codes accordingly.
10-Jan-17 Sabre Basic Course Page | 34
City Pair Availability Response:
120MARLISMAD7AOPO¥UX«
20MAR SUN LIS/Z MAD/¥1
1S4/TP 8400 C D I J Y B LISOPO 0705 0800 ER4 0 /E
M K W P S L Q H R N T U V X
2UX/** 1146 J5 C5 D5 I4 O0 Y9 MAD 1110 1320 ER4 S 0 /E
B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U8 T0 Q0 P0 A0 N0 Z0
W0 G0 X0
Basic Booking Request is similar to Full Availability except that it does not display the number of seats available next to the class of service.
Step for booking System response
Step 1 :
Check Availability
Entry: 12ØAPRLISMAD¥UX
Step 2:
Book one seat M class on
UX1152
Entry: Ø1M1
CPA
– City Pair Availability or General Availability
120MARLISMAD¥UX«
20MAR SUN LIS/Z MAD/¥1
1UX 1152 J9 C9 D8 I6 O1 LISMAD 0725 0940 E90 S 0 /E
Y9 B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U9 T9 Q9 P3 A0 N0
Z0 W0 G0 X0
Even if availability shows “M9”, system response with status “NN” when sold
*I«
1 UX1152M 20MAR 7 LISMAD NN1 0725 0940 /E
Step 3:
End Transaction
Entry: ER
After End Transaction, response with status “PN”
PPLXXU
1.1TAN/LAYKUANMS
1 UX1152M 20MAR 7 LISMAD PN1 0725 0940 /E
When UX received the booking message, they would based on their inventory status and respond to the booking appropriately.
If seat is available, response with status “KK”
IR«
PPLXXU
1.1TAN/LAYKUANMS
1 UX1152M 20MAY 7 LISMAD KK1 0725 0940 /E
No Sell tag for Full Availability & Basic Booking Request.
Airline has 12 hours upon receipt of the PNR to cancel the requested seats without providing any reasons. If it is beyond 12 hours, the airline will have to honor reservations made, or provide reasons for cancellation. Such cancellations are reflected on the PNRs with HX or US codes
10-Jan-17 Sabre Basic Course Page | 35
Passenger Name Record
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
*
Understand the Mandatory Fields of a Passenger Name Record (PNR)
Use appropriate command entries in selling flight segments
Use the Sabre WS Mask and Entries to create Passenger Name Record
Use the entries to End Transaction
10-Jan-17 Sabre Basic Course Page | 36
PASSENGER NAME RECORD
A Passenger Name Record (PNR) is an automated record of a complete reservation. This record stores all the pertinent details of the client’s itinerary and business relations with the travel agency.
There are five mandatory items needed to create a PNR. Without any one of these five mandatory fields, system will not allow the agency to end transaction. Sabre will generate all relevant information to the airlines, hotels, car rental companies and other travel vendors concerned.
The FIVE MANDATORY Fields are:
IDENTIFIERS DESCRIPTION MANDATORY FIELDS
P
– Phone Field
R
– Received From Field
I
– Itinerary Field
N
– Name Field
T
– Ticketing Field
9
6
Ø
7
Travel agency contact
Name of the requesting client
Passengers’ itinerary
Passengers’ name as in the travel document
Deadline when to issue ticket
Sample PNR:
IOVPTF
1.1SARABIA/CANDYMS 2.1SARABIA/ALLANMSTR8C05
3.I/1SEETOH/WILMAMISS*I10
1 CX 650B 12MAR 2 SINHKG*HK2 0650 1045 /DCCX*5R9KXU /E
2 CX 882B 12MAR 2 HKGLAX*HK2 1635 1405 /DCCX*5R9KXU /E
3 CX 873B 30MAR 6 SFOHKG*HK2 0005 0600 31MAR 7
/DCCX*5R9KXU /E
4 CX 691B 31MAR 7 HKGSIN*HK2 0805 1145 /DCCX*5R9KXU /E
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR CHLD CX HK1/15SEP09
2.SSR INFT CX NN1 SINHKG0650B12MAR/SEETOH/WILMAMISS/25JUN2014
3.SSR INFT CX NN1 HKGLAX0882B12MAR/SEETOH/WILMAMISS/25JUN2014
4.SSR INFT CX NN1 SFOHKG0873B30MAR/SEETOH/WILMAMISS/25JUN2014
5.SSR INFT CX NN1 HKGSIN0691B31MAR/SEETOH/WILMAMISS/25JUN2014
RECEIVED FROM – WILL
H1J8.H1J8.AOA. 2116/12DEC14 IOVPTF H
DESCRIPTION ENTRY TO DISPLAY PNR FIELDS
N
I
P7
P9
P6
A
Display the Name Field
Display the Itinerary Field
Display the Ticketing Field
Display the Phone Field
Display the Received From Field
Display ALL PNR Fields
10-Jan-17 Sabre Basic Course Page | 37
ITINERARY FIELD
The Itinerary field contains air and non-air services. Up to nine seats may be sold on host airlines flights and up to four seats on other airlines. Groups of ten or more on host airlines are handled through the airline group desk.
The number of seats that is displayed in Sabre availability is contractually agreed between the airlines and Sabre. Hence, if an airline chooses to display 4 seats in First class, it implies that you can sell to a maximum of 4 seats with a single entry.
When creating the itinerary field, you will use various entries including selling from the city pair availability, Direct Segment Sell (NN), Open Segment (DS), Surface Segment (ARNK
– “arrival unknown”) and Passive Segment (GK).
The Function Identifier is the Segment Sell key, or zero “0”.
Book A Direct/Non-Stop Flight
STEP 1: Display a City Pair Availability or Direct Access Availability
Sample Availability Response:
120AAUGSINHKG¥CX«
20AUG TUE SIN/Z¥8 HKG/¥0
1CX 650 J9 C9 D9 I9 Y9 B9 SINHKG 0710 1055 772 B 0 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9
2CX 710 J9 C9 D9 I9 Y9 B9 SINHKG 0805 1155 773 B 0 X145 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9
3CX 736 J9 C9 D9 I9 Y9 B9 SINHKG 1000 1405 773 L 0 X357 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9
STEP 2: Sell the Seats
ENTRY: Ø2M3
Ø Function Identifier
2
M
3
Number of seats to book class of service code or RBD
Line number of the flight on the Availability response.
Line number for City Pair Availability starts with number 1
Line number for Direct Access Availability starts with number 13
Sample Response:
02M3«
CX 736 M 20AUG SINHKG SS2 1000 1405 /DCCX
SURNAME CHG NOT ALLOWED FOR CX-M FARECLASS
STEP 3: Display the Itinerary Field, do a
I
Sample Response:
*I«
1 CX 736M 20AUG 2 SINHKG SS2 1000 1405 /DCCX /E
10-Jan-17 Sabre Basic Course Page | 38
Book Connecting Flights
STEP 1: Display a City Pair Availability or Direct Access Availability
Sample Availability Response:
125AUGHKGSFO¥JL«
25AUG SUN HKG/Z¥8 SFO/PDT-15
1JL 26 J4 C2 D4 X4 I0 W4 HKGHND 1515 2025 777 M 0 DC/E
E4 Y4 B4 H4 K4 M4 L4 V4 S4 N0 Q4 O0 G0
2JL 2 J0 C0 D0 X0 I0 W0 SFO ¥1 0005 1720-1 777 M 0 DC/E
E4 Y4 B4 H4 K0 M4 L0 V0 S0 N0 Q0 O0 G0
STEP 2: Sell the Seats
ENTRY:
Ø
Ø2Y1M2 or Ø2Y1*
Function Identifier
2
Y1 M2 or
Y1*
Number of seats to reserve class of service code or RBD from availability line number 1 class of service code or RBD from availability line number 2
“*” symbol is added at the end of sell entry to auto seall the connecting flight with the SAME class of service as the flight on line number 1
Sample Response: Status code of the segment is “SS” - Sold
02Y1M2«
JL 26 Y 25AUG HKGHND SS2 1515 2025 /DCJL
SURNAME CHG NOT ALLOWED FOR JL-Y FARECLASS
JL 2 M 26AUG HNDSFO SS2 0005 1720 25AUG /DCJL
SURNAME CHG NOT ALLOWED FOR JL-M FARECLASS
STEP 3: Display the Itinerary Field, do a
I
Sample Response:
*I«
1 JL 26Y 25AUG 7 HKGHND SS2 1515 2025 /DCJL /E
2 JL 2M 26AUG 1 HNDSFO SS2 0005 1720 25AUG 7 /DCJL /E
MORE SELL ENTRY FORMAT DESCRIPTION
Ø3V1LL
Ø4H3LL*
To sell Waitlist flight for Direct / Non-Stop flights
To sell Waitlist flight for Connecting flights
Ø1B1GK
Ø4H3GK*
Ø1B1GL
Ø1B3GL*
To sell Passive Segment for HK booking
To sell Passive Segment for HK booking on Connecting flights
To sell Passive Segment for HL booking
To sell Passive Segment for HL booking on Connecting flights
The use of Passive Segment identifier code “GK/GL” must comply with the airline requirements such as valid flight(s) must be live in the airline system and all the pertaining airline PNR details must match to Passive Segments’ PNR. Note that not all airlines allow creation of passive booking.
10-Jan-17 Sabre Basic Course Page | 39
Direct Segment Sell Or Long Sell (NN)
A Direct Segment Sell entry is an alternate means of selling a flight. Direct Segment sell entry is used when the flight number is known, thus eliminating the need for an availability display.
ENTRY:
ØSQ221E23JULSINSYDNN1
Ø
SQ
221
E
Function Identifier
Airline Code
Flight number class of service code or RBD
23JUL
SINSYD
NN
Date of departure city pair or Origin and Destination
NN - Status code to request flight,
LL is used for waitlist flight
Number of seat 1
Sample Response:
0SQ221E23JULSINSYDNN1«
2010 0555 2 M 24JUL 3 SEG 1 SS E /DCSQ /E
DEP-TERMINAL 3 ARR-TERMINAL 1 INTERNATIONAL
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
*I«
1 SQ 221E 23JUL 2 SINSYD SS1 2010 0555 24JUL 3 /DCSQ /E
For PASSIVE SEGMENT (GK):
ENTRY:
KVHJKS
ØSQ221E23JULSINSYDGK1*KVHJKS
The airline record locator
Open Segment (DS)
Should a passenger wish to purchase a ticket without any reservations, an open segment is used.
ENTRY:
Ø
MH
OPEN
Y
15AUG
KULSIN
DS
4
ØMHOPENY15AUGKULSINDS4
Function Identifier
Airline Code
Indication that no reservations made on any flight class of service code or RBD
Dummy date is used for arranging the segments in an itinerary in chronological order city pair or Origin and Destination
Desired Sell - Status code for Open Segment
Number of seat desired
10-Jan-17 Sabre Basic Course Page | 40
ARNK Segment
An ARNK is used to provide continuity in Itinerary segments. If a passenger does not have any airline reservations within the same PNR for a specific city or arrival to that specific city is unknown, an ARNK is necessary to keep the itinerary in order.
Sample Itinerary Response:
*I«
1 SQ 221E 23JUL 3 SINSYD SS1 2030 0555 24JUL 4 /DCSQ /E
2 SQ 228E 27AUG 3 MELSIN SS1 1550 2140 /DCSQ /E
Explanation:
Passenger has a flight reservation for SYD but the return flight back to SIN is from MEL.
In this instance, SYD to MEL is surface whereby an ARNK is needed to keep the itinerary in order.
In absence of ARNK in itinerary, you would experience an error message upon every End Transaction.
This error message is categoriz ed as “Soft Error Response” where you are able still successfully End transaction with a second End Transaction Entry.
VERIFY ORDER OF ITINERARY SEGMENTS – MODIFY OF END TRANSACTION
To insert ARNK after specific segment:
ENTRY: /1A
/1 Function Identifier to insert after segment 1
A ARNK qualifier
To Auto-Insert ARNK:
ENTRY: ØAA
Auto-Insert ARNK function is not applicable for duplicate segments.
10-Jan-17 Sabre Basic Course Page | 41
ITINERARY MODIFICATION
An existing itinerary can be modified either by the airline or by the travel consultant. When an itinerary has been modified by the airline, it is important that the travel consultant identifies whether the PNR was taken over or localized by the airline system. If so, the travel consultant must be aware that any further changes or modification to the localized itinerary will not be generated to the airline.
Sample Itinerary Field:
*I«
1 SQ 219Y 01AUG 5 SINSYD SS1 0930 1855 /DCSQ /E
2 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF /E
3 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ /E
4 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ /E
5 SQOPENY 01SEP 1 LAXSIN DS1
Scenario 1: Cancel a specific segment
ENTRY X1
X
1
Function identifier
Itinerary segment number 1, SQ flight 219
Scenario 2: Insert ARNK after segment 1
ENTRY /1A or ØAA
Scenario 3: To Insert a specific segment after specific segment
ENTRY /1/5
Sample Result after moving segment 5 to insert next to segment 1.
*I«
1 SQ 219Y 01AUG 5 SINSYD SS1 0930 1855 /DCSQ /E
2 SQOPENY 01SEP 1 LAXSIN DS1
3 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF /E
4 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ /E
5 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ /E
Scenario 4: To update PNR status code
*I«
1 SQ 219Y 01AUG 5 SINSYD TK1 0930 1855 /DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ*JFTAAH /E
5 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ*JFTAAH /E
6 SQOPENY 01SEP 1 LAXSIN DS1
For segment 1, after informing the passenger of the new timing, use
ENTRY .1HK
.
1HK
For segment 3, use
ENTRY
Function Identifier to update segment status code
Segment number with corresponding status code HK
X3
10-Jan-17 Sabre Basic Course Page | 42
MORE ENTRY FORMAT ON CANCELLATION DESCRIPTION
X1
–6
Will cancel itinerary from segment 1 to 6
X1/6
XI
Will cancel itinerary segment 1 and 6 only
Will cancel all itinerary segments in the PNR
X3/5/7
X4/6-8
Will cancel segments 3, 5 and 7
Will cancel segments 4 and from 6 to 8
When flight segment is cancelled, an insert mode automatically exists.
For example, if flight segment 2 is cancelled, the system will response “NXT REPLACES 2” and the next flight segment sold will automatically be inserted in the number 2 position, system automatically renumbers the segment accordingly.
X2¥0020JAN
WCAY
Will cancel itinerary segment 2 only and book same flight, class with different date. Segment number and date field varies according to modification requirement whereas the remainder of the command is constant (i.e.
X
α¥00ddmmm, where α is the segment and
ddmmm is the new date.)
Will change all flight segments to Y class
WC1E
WC1E/2B
,2
,4S1
,3S2-4
Will change segment 1 to E class
Will change segment 1 to E class and segment
2 to B class
Increases / Decreases number of seats in itinerary to 2 seats for all segments.
(This entry can only be done before first End
Transaction and all segments must be showing same number of seats throughout.)
Increases / Decreases number of seats in itinerary to 4 seats for segment 1.
(This entry can only be done before first End
Transaction.)
Increases / Decreases number of seats in itinerary to 3 seats for segments 2 - 4.
(This entry can only be done before first End
Transaction.)
10-Jan-17 Sabre Basic Course Page | 43
PASSENGER NAME FIELD
Passenge r Name Field comprises of Passenger’s Name and Age (applicable for Child and
Infant). 3 types of passengers will be covered in this manual, viz. Adult, Child and Infant. They are represented by Passenger Type Codes (PTC) ADT, CNN and INN, where NN is the age of the Child or Infant.
Each name has a designated Name Field Number for identification in the PNR.
Note that this field must contain correct details as per passenger
’s passport or travel document.
Infant name cannot be the first item on the Name Field.
The function that identifies this field is “–“
Adult Name (ADT)
ENTRY:
–THOMPSON/MARYMS
–
Function Identifier
THOMPSON Surname or Last Name of Passenger
MARY
MS
Given Name or First Name of Passenger
Sample of a Passenger’s Title
Other Acceptable Titles for Adult are:
MR
– Male Adult, at least 12 years of age, Single or Married
MRS
– Female Adult, at least 12 years of age, Married
MS
– Female Adult, marital status not specified
DR
– M.D, PH D etc
Child Name (CØ2
– C11)
Passengers under 12 years old to 2 years of age are considered as a
Child. It is important that the Child’s age is included in the Name Field.
ENTRY:
–LEE/ALICEMISS
C11
MISS
Sample of a Passenger’s Title
MISS
– Female Child under 12 years of age
MSTR
– Male Child under 12 years of age
C11
Note that the above titles are also apply to Infant
is a qualifier; C
– for Child; 11 – age of the child in years
General Facts -
SSR CHLD is required to input the child’s birth date (only after an itinerary is
created). For more details, refer to PNR OPTIONAL FIELDS topic.
ENTRY: 3CHLD/Ø3JUL1 Ø
2.1
Infant Name (IØ1 - I23 )
Passengers under the age of 2 years old (i.e. 23 months old) or at least 1 month old are considered as an Infant. Infant name cannot be the first on the Name Field. This type of passenger is not occupying a seat thus different qualifier (
I/ ) in the entry is being used.
ENTRY:
–I/JACKSON/JULIEMISS
I2Ø
I/
Function Identifier for Infant
I2Ø
is a qualifier; I
– for Infant; 20 age of the infant in months
General facts - SSR INFT is required when an infant name is being entered in the name field (only after an itinerary is created).
ENTRY: 3INFT/JACKSON/JULIEMISS/Ø3SEP15
1.1
10-Jan-17 Sabre Basic Course Page | 44
Same Surname Or Last Name
Passengers (Adult or Child) with same Surname may be placed in one name field item.
You CANNOT combine the Infant name with either Adult or Child.
Sample 1: 2 Adult Passengers with same Surname
ENTRY:
–2ONG/JACKMR/XUEFENMS
–2
Function Identifier; 2 passengers with same surname
ONG
JACKMR
Sample of a Passenger’s Surname or Last Name
Sample of a first Passenger’s Given Name
XUEFENMS
Sample of a second Passenger’s Given Name
Sample 2: 2 Children with same Surname
ENTRY:
–2WONG/SIEWHOONMISS/KELVINMSTR
C1Ø/CØ4
WONG Sample o f a Passenger’s Surname or Last Name
SIEWHOON
MISS
The first child passenger who is C1Ø
KELVIN
MSTR
The second child passenger who is CØ4
Sample 3: 2 Adult and 1 Child with same Surname
ENTRY:
–3LEE/PENGMR/JAMESMSTR/JENNYMRS
ADT/CØ5/ADT
LEE Sample of a Passenger’s Surname or Last Name
PENGMR The first passenger, the first ADT
JAMESMSTR The second passenger, the Child 5 years old, the CØ5
JENNYMRS The third passenger, the second ADT
Sample 4: 2 Infant with same Surname
ENTRY:
–I/2TAN/RANDYMSTR/KENNETHMSTR
I18/I15
–I/
TAN
Function Identifier for Infant
Sample of a Passenger’s Surname or Last Name
RANDYMSTR The first infant passenger who is I18
KENNETHMSTR The second infant passenger who is I15
Display Name Field
ENTRY:
N
Sample Response:
*N«
1.1THOMPSON/MARYMS 2.1LEE/ALICEMISS*C11
3.I/1JACKSON/JULIEMISS*I20 4.2ONG/JACKMR/XUEFENMS
5.2WONG/SIEWHOONMISS/KELVINMSTR*C10/C04
6.3LEE/PENGMR/JAMESMSTR/JENNYMRS*ADT/C05/ADT
7.I/2TAN/RANDYMSTR/KENNETHMSTR*I18/I15
10-Jan-17 Sabre Basic Course Page | 45
NAME FIELD MODIFICATION
Before the VERY FIRST END TRANSACTION of a PNR, you can make changes to the surname and given name of the passengers.
However, for any passengers’ name change in the SUBSEQUENT END TRANSACTIONS, you must call
ALL of the airlines in the itinerary to obtain authorization and procedures. Once the approvals are received from all carriers, you must insert the authorization and other relevant information in the 5H- field. The format of the field is suggested as follows:-
5H-CHNT Correct name AUTH BY SINxx Name of the airline staff
Example: PNR with the itinerary as follows:
1 SQ 12Y 12MAY 6 SINNRT HK1
2 DL 621Y 22MAY 2 NRTSIN HK1
After the approvals are obtained from the airlines, use the 5H- remarks field to indicate the name of the airline staff who authorized the name change.
5H-CHNT Correct name AUTH BY SINSQ Name of the airline staff
5H-CHNT Correct name AUTH BY SINDL Name of the airline staff
Once authorization is given and 5H- fields have been updated, for GIVEN NAME CHANGE, you can proceed to make the changes in the PNR. But for SURNAME CHANGE, you should make the request to Sabre Helpdesk by email.
Before any name change, please adhere to the different procedures advised by the airlines as individual airlines may have a different handling within their systems.
Modify Surname Or Last Name
You are not allowed to change the Surname or Last Name after the PNR is ended.
However, you can still delete a name field item and enter the correct one prior to the very first End Transaction.
To delete the name field number 3.1
ENTRY:
3.1
Modify Given Name Or First Name
Scenario 1: Change the Given Name of MS EVE ANG to MS EVELYN ANG
*N«
1.1ANG/EVEMS
ENTRY
1.1EVELYNMS
Name Field Function Identifier
1.1
Name item Number
Change symbol
EVELYN MS The correct Given Name with the title.
10-Jan-17 Sabre Basic Course Page | 46
Scenario 2: Change the Given Name of Child MISS MARY TAN to MISS MARYANN TAN
*N«
1.1LEE/KENNETHMR
2.3TAN/RICARDMR/MARYMISS/JANETMRS*ADT/C11/ADT
ENTRY:
2.2MARYANNMISS
Scenario 3: Change the Given Name of Infant MSTR ANTHONY GOH to MSTR TONY GOH
*N«
1.1GOH/LINDAMS 2.I/1GOH/ANTHONYMSTR*I22
ENTRY:
2.1TONYMSTR
Modify Child And Infant’s Age
Child and Infant age can be modified in the system before or after End Transaction.
*N«
1.1LEE/KENNETHMR
2.3TAN/RICHARDMR/MARYANNMISS/JANETMRS*ADT/C11/ADT
3.1GOH/LINDAMS 4.I/1GOH/TONYMSTR*I22
Scenario 1: To modify the age of MARYANN MISS to 8 years old
ENTRY:
2.2
CØ8
Scenario 2: To modify the age of TONY MSTR to 2Ø months old:
ENTRY:
4.1
I2Ø
10-Jan-17 Sabre Basic Course Page | 47
Passenger Details
Passenger Details field contains all passenger names, passenger types and the associated name item numbers.
ENTRY: PD
Sample response:
PD«
PASSENGER DETAIL
NAME PT
3.1 GOH/LINDAMS ADT
4.1 GOH/TONYMSTR INF
1.1 LEE/KENNETHMR ADT
2.3 TAN/JANETMRS ADT
2.2 TAN/MARYANNMISS C11
2.1 TAN/RICHARDMR ADT
Scenario 1: Change passenger type of name item 3.1 GOH/LINDAMISS from Adult (ADT) to Child
(C1Ø)
ENTRY:
-3.1
C1Ø
PT for Miss Linda Goh in the PD response would auto update the PTC to C10.
Scenario 2: Remove passenger type of name item 2.2 TAN/MARYANNMISS from Child (C11) to
Adult (ADT)
ENTRY:
-2.2
PT for Miss Tan Maryann in the PD response would still show as C11. To synchronize the
Passenger Detail (PD) with that in the PNR Name Field
ENTRY:
PDTADT
2.2
10-Jan-17 Sabre Basic Course Page | 48
PHONE FIELD
This field should reflect the Travel Agency Name, Telephone Number and
Travel Consultant’s
Name. It is important that the Travel Agency phone number is the first information to reflect on this PNR Field.
The number 9 is the function identifier used.
Agency Phone Field
ENTRY:
9 622ØØØ11 ATS TRAVEL/LINDA
A
9
62200011
Function Identifier
Mandatory space before the phone information.
Sample Travel Agency Phone Number
ATS TRAVEL Sample Travel Agency Name
LINDA
A
Sample Travel Consultant’s Name
To inform the airline that this is a Travel Agency Contact
Information
Display Phone Field
ENTRY:
P9
System Response:
*P9«
PHONES
1.SIN 62200011 STNS TRAVEL/LINDA-A
“SIN” is a Travel Agency location that system automatically inserts into the phone field.
Passenger Phone Field
MORE ENTRY FORMAT
9 65433456 MR EUGENE POH
B
9 68750987 MS ERICA CHUA
H
DESCRIPTION
Business Contact
Residence Contact
When the PNR has been authorized for another travel agency for ticketing (i.e. when wholesale
Ticketing Function is done, for more details refer to Wholesale Ticketing Function Topic), the other agency’s consultants would be able to view all of the phone fields, including the passenger’s contact in the
Phone Field (if present). Thus, it is not advisable that the client’s contact information is added to Phone
Field especially when a Travel Agency endorses a PNR to another Travel Agency for issuance of ticket.
10-Jan-17 Sabre Basic Course Page | 49
PHONE FIELD MODIFICATION
Phone Field can also be modified when wrong information was put in.
Sample Phone Field
*P9«
PHONES
1.SIN 62200011 STNS TRAVEL/SHARON-A
2.SIN 90562457 MR MARK-M
Scenario 1: Change the phone number from 622ØØØ11 to 62292871
ENTRY:
91 62292871 ATS TRAVEL/SHARON
A
9
1
Function Identifier
The line number in the phone field with the change symbol
62292871 The new phone number
ATS TRAVEL…. Need to retype all these details to reflect again onto the phone field
Scenario 2: Delete the line number 2 in the Phone Field
ENTRY 92
TICKETING FIELD
The Ticketing Field contains the date on when the ticket will be issued. The date is set by the travel consultant in order to complete the mandatory field of a PNR. However, it should be updated when the airline advises the ticketing date. A travel consultant must comply strictly with the ticket date requirement of the airline.
The function identifier for this field is 7.
Ticket Issuance Date
ENTRY: 7TAWØ1MAR/
7TAW Function Identifier
Ø1MAR Pre-determined date by the Travel Consultant
On this date, PNR will be placed on Queue 9
This date must be prior or before the departure date
Note that airline will still give the ticketing deadline
/ Mandatory qualifier to signify end of ticketing information.
If time is not entered, a default time of Ø4ØØ local time on specified date will be used
Other Ticketing Field Entries
MORE ENTRY FORMAT DESCRIPTION
7TAW1ØMAR240/1ØØØA/
7TAW/
7T
A
Place PNR on Personal Queue 24Ø on specified date & time,1ØMar at 1ØØØ.
Note: Time must be top of the hour eg 1ØØØ, 1ØA, 3P
Will immediately place PNR on Queue 9
When it is not necessary to place PNR on Queue
10-Jan-17 Sabre Basic Course Page | 50
Display Ticketing Field
ENTRY:
Sample Response:
*P7
*P7«
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/
TICKETING FIELD MODIFICATION
This function allows you to modify or delete the ticketing field. As this is a single item field, the line number is not specified.
Scenario: Change the ticketing field to another date
ENTRY
:
7TAW15MAR/
OR
ENTRY
:
7TAW15MAR/
*P7«
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/
Be reminded that additional inf ormation after the slash “/” MUST NOT be added to avoid teletype rejects or problem in the airline system.
RECEIVED FROM FIELD
The Received From Field reflects the name of a person who provides the passenger information and authorizes the trans action. Hence, it should be “EXPLICIT”. Please note that this information cannot be modified after End Transaction.
The function identifier for this field is 6.
ENTRY: 6KELLY
Display Received From Field
ENTRY: *P6
Sample Response:
*P6«
RECEIVED FROM – WILLIAM
H1J8.H1J8*AOA 2116/12DEC14 IOVPTF H
The last line of the response above is known as “signature line”. It contains details on Pseudo
City Code, agent
’s initial, time (based on TULSA time) and the date that the PNR was created.
After a successful End Transaction, a Sabre Record Locator will be appended next to the date.
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RECEIVED FROM MODIFICATION
The Received From Field can only be modified before End Transaction. System will not allow any modification on this PNR Field after the transaction was saved.
Scenario: Change the Received From to Mark before end transaction.
ENTRY: 6MARK
OR
ENTRY:
6MARK
Sample Received From Field:
*P6«
RECEIVED FROM – MARK
H1J8.H1J8*AOA 2117/12DEC14
The Name on the Received From Field CANNOT be deleted or modified after End Transaction
.
The Received From Field is important whenever there are changes or modification. ALL succeeding modification on any parts of the PNR must have a Received From Field which will be reflected in the PNR History to track who authorize the changes.
END TRANSACTION
To save a new PNR or updated PNR into the system, a successful End Transaction must be done.
Upon successful End Transaction of a new PNR, you should find the 6 alpha characters in the system response, on the 1 st
line and the last line of the signature line of the PNR.
STEP 1: *A
Display the PNR to check if all PNR fields have been completed
STEP 2: E
End Transaction
System will respond with 6-alpha characters code referred as Sabre Record
Locator, Sabre File Address or Sabre PNR Address. or
ER
End and Retrieve the PNR to see Sabre Record Locator
Do not proceed to Step 3 when there is a system check or an error response is received. Comply with the system check and repeat the End Transaction process from Step 1 again.
STEP 3: IR
Ignore and Retrieve the PNR to see Airline Record Locator
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Some Error Responses Upon End Transaction
¥FIN OR IG¥
FIN means “Finish the PNR”
IG means “Ignore the current transaction”
INFANT DETAILS REQUIRED IN SSR - ENTER 3INFT/...
INVLD NAME CHANGE.NOT ENT BGNG WITH
NEED TICKETING/TIMELIMIT - USE 7 OR 8
NEED PHONE FIELD - USE 9
NO CHANGES MADE TO PNR - UPDATE OR IGNORE
NUMBER OF NAMES NOT EQUAL TO RESERVATIONS
PNR IGNORED AND REDISPLAYED DUE TO SIMULTANEOUS CHANGE
SIMULTANEOUS CHANGES TO PNR-USE IR TO IGNORE AND RETRIEVE PNR
VERIFY ORDER OF ITINERARY SEGMENTS - MODIFY OR END TRANSACTION
10-Jan-17 Sabre Basic Course Page | 53
QUICK REFERENCE FOR PNR CREATION
Step Function / Field Entry (example)
1 Availability
Function
Identifier
1 120DECSINHKG¥SQ
2 Itinerary
3 Name - Adult
Name
– Child
SSR- Birth Date
Name
– Infant
SSR- Birth Date
4 Ticketing
5 Phone
6 Received From
7 End Transaction & redisplay PNR
8 Ignore & redisplay the PNR
7
9
6
E
Ø
-
-
-I/
I
Ø1Y1
-TAN/LAYKUANMS
-TAN/MICHAELMSTR*CØ5
3CHLD/Ø2JANØ9-2.1
-I/TAN/MAYMISS*IØ9
3INFT/TAN/MAYMISS/Ø4FEB16-1.1
7TAWØ7DEC/
9 622ØØØ11 ABC TRAVEL/GRACE-A
6JEAN
ER
Notes:
1. System will return Sabre Record Locator
2. Do not proceed to Step 8 when check/error
received after ER
3. Do the necessary amendments and try to ER
again
IR
Notes:
1. System will return Airline Record Locator within 4
hours
10-Jan-17 Sabre Basic Course Page | 54
PNR Retrieval
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
*
*
Retrieve a previously created PNR in Sabre
Display parts of the PNR
View secondary PNR of the participating airlines
Modify parts of the PNR fields
Learn PNR Segment Action and Status Codes
10-Jan-17 Sabre Basic Course Page | 55
PNR RETRIEVAL
After a Passenger Name Record (PNR) has been created and saved, the PNR is filed in the
Sabre system. To add new information or make modifications to the PNR, you must first retrieve it.
A PNR may be retrieved up to 48 hours after the scheduled departure time of the last flight segment in the PNR.
Following the retrieval of a PNR, if no changes have been made to the record, an ignore function should be performed to return the record to storage. The work area will be ready for other PNRs or transactions.
3 ways to retrieve a PNR: by name, by Sabre PNR record locator / file address and by confirmed or waitlisted flight details with surname.
The function identifier to retrieve / redisplay a PNR is *
Retrieval By Name
This is the most common retrieval method. If the passenger name is common or there are several PNRs with that name, more specific dates should be used.
ENTRY
*¥
WANG
*¥
WANG
Function Identifier
Passenger’s Surname
OR
ENTRY
*¥
WANG/SHUFEN
*¥
Function Identifier
WANG/SHUFEN
Passenger’s Surname and Given Name
Sample Response:
*¥-WANG/S«
1 WANG/SHUFUNGMS 20SEP-30SEP SINICN SQ 608
2 WANG/SUFENMS 20SEP-30SEP SINHKG SQ 890
3 X WANG/SUSANMS 05NOV-26NOV SINHND NH 152
If list of Names are displayed, choose the item number and do an entry:
ENTRY *1
Retrieval By Sabre Record Locator
The Sabre Record Locator that is found on top left side of the PNR or at the signature line can also be retrieved. This is a specific PNR retrieval.
ENTRY *KDAVHS
* Function identifier
KDAVHS Sabre Record Locator. It composes of 6 alpha characters.
10-Jan-17 Sabre Basic Course Page | 56
Retrieval By Flight Details
Entries to retrieve a PNR with confirmed and waitlisted flights are slightly different.
Confirmed flight
ENTRY: *SQ322/29AUGSINLHR
TAYLOR
* Function identifier
SQ322/
29AUG
Airline and flight number followed by mandatory slash
Departure date
Waitlisted flight
SINLHR
TAYLOR
City Pair
Passenger’s Surname with
as identifier
ENTRY:
*L¥SQ322/29AUGSINLHR
SMITH
*L¥
Function identifier
FLIGHT MANIFEST
Flight manifest allows you to request for all bookings on a specific flight / date / board point with specific segment status code made by a PCC, also known as Passenger Listing. This helps you to save keystrokes and time.
H
C
W
P
Q
ENTRY: LHUA806YØ7DECSINHKG
L
H
Function identifier
Action Code
– refer to list of Action Codes below
UA806Y Airline and its flight number, Y booking class (mandatory)
Ø7DECSINHKG Ø7Dec
– departure date; SINHKG – City Pair
Following is a list of action codes used to determine the PNRs to be listed based on air itinerary status codes.
Action code DESCRIPTION
All status codes identified with the action code of C, W, P, Q
Air segments with confirmed status codes: HK, KK, KL, RR, TK
Air segments with waitlist status codes: HL, TL, UU, US
Air segments with pending status codes: HN, PN, TN
Air segments with passive status codes: GK, GL, DS
X
Cancelled air segments.
All status codes recorded with a “XS” history action code. When using the secondary action code of X, action / status codes cannot be specified in the entry.
You may use “/” instead of a specific booking class if you are checking across all class of service.
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Sample Response:
LHUA896Y01FEBSINHKG«
ALL PNL UA 896 01FEB SINHKG TUL0146 20NOV
1 ANG/EVEMS 1 Y JDYTJG GK H1J8
2 ANG/FIELDMR 1 Y IFBGNG GK H1J8
3 CHIA/CHRISTINAMS 1 Y JEJMZS GK H1J8
Explanation for the response:
ALL All status codes identified with the secondary action code
PNL
UA896
Ø1FEB
SINHKG of C, W, P, Q
Passenger Name List
Airline code and flight number
Departure date
TUL146 2ØNOV
ANG/EVE MS
1
Y
City Pair
Time of request based on Tulsa Time
Passenger Name (first 24 characters)
Number in party
Booking class
JDYTJG
GK
H1J8
Sabre Record Locator
Status Code
Pseudo City Code
To select PNR from the Sample Response above
ENTRY: L2*
L
2
Function Identifier
Line number from flight manifest list, with mandatory
symbol
Or click the bolded Sabre Record Locator
MORE ENTRY FORMAT
LCJL407/5JULNRTFRA
DESCRIPTION
Retrieve all confirmed status on ALL Class of Service.
LCCX289Q02FEBNRTFRA/HK Retrieve flight manifest with HK status codes
L
To redisplay the flight Manifest
The flight manifest retrieval is only applicable within the same Pseudo City Code or PCC. This functionality will not display the actual flight manifest of the airline.
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DISPLAY PARTS OF PNR MANDATORY FIELDS
After a PNR has been displayed, you may want to look at only certain fields:
ENTRY FORMAT DESCRIPTION
A
N
I
Display all PNR Fields
Display Name Field only
Display Itinerary Field only
P
Display other PNR fields like Ticketing / Phone / Remarks / Received
From
PD
P7 or
T
P6
P9
IA
IH
IC
H
HN
H7
HI
Display Passenger Detail type
Display Ticketing Field
Display Received From Field
Display Phone Field
Display Itinerary for Air segments only
Display Itinerary for Hotel segments only
Display Itinerary for Car segments only
Display PNR History
Display PNR History on Name
Display PNR History on Ticketing
Display PNR History on Itinerary
DIRECT ACCESS PNR RETRIEVAL
Sabre has the ability to retrieve and view Secondary PNRs. In order to retrieve the Airline PNR
(Secondary PNR) from the Direct Access participant’s system, an entry must precede with the symbol followed by the carrier access code.
Following are the list of Airlines that allow Direct Access Retrieval in Sabre with its Access Code:
AIRLINE AIRLINE
AE
BR
ACCESS CODE
QCI/*
QBR/*
JD
KA
ACCESS CODE
QJD/*
QKA/*
CX
CI
GA
GE
QCX/*
QCI/*
QGA/*
QGE/*
MH
MI
OZ
PR
QMH/*
QMI/*
QOZ/*
QPR/*
IC
QIC/*
SQ
QSQ/*
To Retrieve the Airline PNR / Record Locator
ENTRY:
QSQ/
4DDHI5
Function Identifier
QSQ/
Airline Access Code with slash “/” as separator
4DDHI5
Initiate retrieval for BZ48SW Airline Record Locator
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Sample Response:
SQ RESPONSE
/¥--- RLR ---
RP/HDQ1B/HDQ1BGPQATU/H1J8/9991000 13DEC14/0552Z YFEXS2
1.SARABIA/CANDYMS
2 SQ 970 E 01MAR 5 SINBKK HK1 2 0715 0840 *1A/E*
3 SQ 973 E 07MAR 4 BKKSIN HK1 0945 1315 *1A/E*
4 OSI SQ CTCT SIN 62200011 STNS TRAVEL AMIE A
5 OPW-15JAN:0800/1C7/SQ REQUIRES TICKET ON OR BEFORE
18JAN:0800/S2-3
6 OPC-18JAN:0800/1C8/SQ CANCELLATION DUE TO NO TICKET/S2-3
A Travel Consultant cannot modify the Secondary PNR.
To view more information on the retrieved Secondary PNR, do MD command
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PNR HISTORY
Every PNR created in the system established history. This history reflects action codes to easily determine the type of modification an agent has made. PNR history also reflects the signature line which composes of Travel Agency Pseudo City Code, the initial of the travel consultant as per in Sign In code, the time and the date the PNR was modified. Also, a Received From Field is needed to track who authorized the changes and this will also be reflected as part of a PNR
History.
To display PNR History
ENTRY:
H
Sample Response:
*H«
A3S SSR ADTK 1B TO SQ BY 20JAN 0800 OTHERWISE WILL BE XLD
R- MUCRM1A13060014 44CC9A02-001 SSC
PLT PLTRM1A 0000/13DEC14
XS SQ 970E 01MAR SINBKK NN/HK1 0715 0840 /DCSQ*YFEXS2
HRS/E
X4G* SQ 970E 01MAR SINBKK NN/KK 40A N -SARABIA/CANDYMS
X3S* SSR VGML SQ KK1 SINBKK0970E01MAR -SARABIA/CANDYMS
AS SQ 970E 03MAR SINBKK NN/SS1 0715 0840 /DCSQ /E
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
R- JOANNA
H1J8.H1J8*AOA 0000/13DEC14
M3S SSR VGML SQ KK1 SINBKK0970E01MAR -SARABIA/CANDYMS
M3S SSR VGML SQ KK1 BKKSIN0973E07MAR -SARABIA/CANDYMS
R- MUCRM1A13055926 44CC3F07-001 SSC
PLT PLTRM1A 2359/12DEC14
A3S SSR VGML SQ NN1 SINBKK0970E01MAR -SARABIA/CANDYMS
A3S SSR VGML SQ NN1 BKKSIN0973E07MAR -SARABIA/CANDYMS
A4G SQ 970E 01MAR SINBKK NN/KK 40A N -SARABIA/CANDYMSW
A4G SQ 973E 07MAR BKKSIN NN/KK 41K N -SARABIA/CANDYMS
R- PATRICIA
H1J8 H1J8*AOA 2359/12DEC14
A3S SSR ADTK 1B TO SQ BY 18JAN 0800 OTHERWISE WILL BE XLD
R- MUCRM1A13055250 44C2EAA3-001 SSC
PLT PLTRM1A 2352/12DEC14
A9 SIN 62200011 STNS TRAVEL/AMIE-A
AN 1SARABIA/CANDYMS
AS SQ 970E 01MAR SINBKK NN/SS1 0715 0840 /DCSQ /E
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
AS SQ 973E 07MAR BKKSIN NN/SS1 0945 1315 /DCSQ /E
A7 TAWH1J820FEB009/0400A/
ADT ADT -SARABIA/CANDYMS
R- MARK
H1J8 H1J8*AOA 2352/12DEC14
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SOME PNR HISTORY ACTION CODES
XS
AS
SC
X9
DESCRIPTION
Cancelled segment
Added segment
Schedule changed segment
Cancelled Phone item
A9
XN
AN
X7
A7
R
–
A3O
X3O
Added Phone item
Cancelled Name Item
Added Name Item
Cancelled Ticketing Field
Added Ticketing Field
Entered Received From
Added OSI item
Cancelled OSI item
A3S Added SSR item
X3S Cancelled SSR item
M3S Modified SSR item
X3S
Cancelled SSR item after cancelling the itinerary where this SSR is attached.
More PNR History Codes are found on Format Finder pnrov340.
PNR History Display Entries DESCRIPTION
*H
*HI
*HIA
*HIH
Display all PNR History
Display history for All Segments Types
(Air, Cars, Hotels, etc)
Display history for Air Segments Only
Display history for Hotel Segments Only
*H9
*HN
*H3O
*H3S
*H-A
*H-X
*H-M
*HN*HIA*H9
Display history for Phone fields
Display history for Name Fields
Display history for OSI fields
Display history for SSR fields
Display history for All Added-in Fields / Items
Display history for All Cancelled Fields / Items
Display history for All Modified Fields / Items
Combination Display of Name, Air Segment & Phone
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PNR RETENTION
A PNR will be completely purged from the system, 48 hours after the last segment is scheduled or flown. If that segment is cancelled, it will continue to be the segment that determines the date in which the PNR will be completely purged. If the PNR is required longer than this period, you may create miscellaneous segment information to retain the PNR. This segment will be printed on the itinerary printout.
To check the maximum 331 days, use this entry:
ENTRY:
T19NOV¥331
T Function Identifier
19NOV The date the PNR was created
331 Number of days that you wish to retain the PNR
Sample Response:
T¤19NOV¥331«
* 16OCT17 MON
To add PNR Retention Segment:
ENTRY: ØOTHYYHK1SIN16OCT
–PNR RETENTION
ØOTHYYHK1SIN Mandatory Function Identifier and qualifier
16OCT Up to what date you wish to retain the PNR
PNR
RETENTION
Miscellaneous information that must be added
Sample Response:
*I«
1 UA 896Y 01FEB 5 SINHKG GK1 0650 1025 /E
2 UA 895Y 13FEB 3 HKGSIN GK1 2040 0020 14FEB 4 /E
3 OTH YY 16OCT J HK1 SIN/PNR RETENTION
The PNR Retention segment will be part of the Itinerary Field.
PNR Retention is used to keep the PNR for some period of time for future reference only.
Should a passenger wish to travel again, it is not advised to reuse an existing PNR with PNR
Retention and with all flight segments used. Please create a new PNR for such cases.
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SEGMENT STATUS CODE
The status code associated to segments in an itinerary can be grouped into the following 3 categories: Action Code, Status Code, and Reply Code.
Besides travel agents, airlines may make changes to the PNR. These will be reflected in the
Reply Code of the segment concerned. If an airline has taken over the ownership of a PNR, changes made in the airline system will not be reflected in the Sabre system. This is one of the causes of the PNR non-synchronization.
Category Explanation Commonly DESCRIPTION used codes
NN Need segment
Action
Code used when selling segment
LL
DS
GK
GL
SS
Waitlist segment
Desires Segment
– used for open dated segment
Passive Confirmed segment
Passive Waitlisted segment
Seat Sold
Status code
Used by system to reflect the current status of the segment.
HK
LL
HL
US
UU
PN
HN
Holding Confirmed
Seat Waitlisted
Holding Waitlist
Unable to accept sale, has been waitlisted
Unable to confirm, has been waitlisted
Pending Need
Holding Need
UC
UN
KK
KL
Unable to confirm or waitlist
Unable, flight not operating
Carrier confirmed the requested segment
Confirmed from waitlist
Reply
Code
Used by airlines advising changes to the segment.
TK
TL
SC
Schedule change for confirmed segment showing new schedule
Schedule change for waitlisted segment
Schedule change
– applicable only for AA (American
Airlines)
Segment was cancelled by carrier. HX
No action was taken on the segment.
NO Some airlines use NO to inform that a specific segment has been cancelled in the airline system.
Example:
01Y1«
SQ 318 Y 12DEC SINLHR SS1 1255 1855 /DCSQ
SURNAME CHG NOT ALLOWED FOR SQ-Y FARECLASS
01Y1«
SQ 318 Y 12DEC SINLHR UC1 1255 1855 /DCSQ
SURNAME CHG NOT ALLOWED FOR SQ-Y FARECLASS
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CHANGE SEGMENT STATUS CODE (CSS)
When there is a change to the segment, the airline will send an advice to Sabre. The affected segment will be updated with the Reply Code. For example, when a waitlisted segment is confirmed, the segment code will be reflected as “KL”. You should inform the passenger accordingly and then update the affected segment with correct status code. Without a reply from airline, you should not make any changes to the segment.
You may follow the steps stipulated below.
Step 1: Retrieve the PNR or work on the PNR in the queue。
Following is the sample of PNR：
LXBUJB
1.1LIM/ALANMR
1 SQ 219Y 01AUG 5 SINSYD TK1 0915 1840 /DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE HK1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL KL1 1230 1730 /DCNZ*JFTAAH /E
5 NZ 6E 28AUG 4 AKLLAX UN1 1915 1225 /DCNZ*JFTAAH /E
Step 2: Advise the passenger
Entry Explanation
Step 3: Received from 6 ALAN Informed passenger Alan
Step 4: update the segment status code.
Step 5: end transaction
.1HK Change segment 1 status to HK
.4HK Change segment 4 status to HK
Or
.1/4HK Change segment 1 and 4 to HK
X5 Cancel segment 5
E or
(replacing step 4 and
5 )
EWR
QUICK REFERENCE FOR CSS
Action code
NN
Status code
PN
HN
HK
Airline reply code
KK
UU
UC
TK
SC
US
HX
Explanation
Carrier confirmed the request.
Unable to confirm, has been waitlisted.
Unable to confirm or waitlist.
Schedule change for confirmed segment.
Schedule change for confirmed segment- applicable for AA (American Airlines) only.
Unable to accept sale，has been waitlisted.
LL
HL
NO
UN
KL
TL
HX
UN
Segment was cancelled by carrier.
No action was taken on the segment.
Some airlines use NO to inform that a specific segment has been cancelled in the airline system.
Unable, flight not operating.
Confirmed from waitlist.
OA Schedule change for waitlisted segment.
Segment was cancelled by carrier.
Unable, flight not operating.
X4
X5
.4HK
.2HL
X3
X1
Agent’s action
.1HK
.2HL
X3
.2HK
.1HK
.6HL
X3
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O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Optional PNR Fields
*
*
*
*
*
Provide airlines with Other Service Information concerning the passengers in the form of OSI.
Make Special Service Requests for your passengers to the airlines in the form of SSR items
Differentiate Other Service Information and Special Service Request
Provide Frequent Flyer information, Pre-Reserved Seat (PRS) and Email
Apply the Sabre AWS Mask and Entries for PNR Optional Fields
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GENERAL FACTS (GFAX) FIELD
The General Facts (GFAX) Field is an optional multiple items field containing supplementary information items which cannot be included in other elements of the PNR. General facts entries are divided into 2 categories:
Other Service Information (OSI)
Special Service Request (SSR)
Function Identifier for
General Facts is “3”.
OTHER SERVICE
INFORMATION
(OSI)
Other Service Information or OSI is for notification only and may be processed by the receiver as desired. OSI information does not require immediate action or reply. It is recommended that the
OSI field not exceed 180 characters in length to avoid teletype rejects.
Inform Airline O f Passenger’s Contact
ENTRY
3OSISQCTCA BKK MERCURE HOTEL -1.1
3
OSI
TG
CTCA
Function Identifier
Other Service Information qualifier
Mandatory space (press the space bar once)
Airline code where information is intended to send
Mandatory space (press the space bar once)
CTC
– contact; A – abroad
CTCB
CTCH
CTCM
– Business contact
– Residence or Home contact
– Hand phone or Mobile contact
CTCE - Email address (use .. as underscore, // as @ sign)
MERCURE HOTEL Contact information; i.e. Hotel name / telephone number
-1.1 Name item 1.1
Advise Airline Of Traveling Companion Party (TCP)
ENTRY
TCP
3OSICXTCP3 HKGSIN GOH/RICHARD MR
Traveling Companion Party
3
HKGSIN
Total number of traveling party excluding infant without seat
City Pair which the party are traveling together with
GOH/RICHARD MR Name of passenger whose booking is made separately but will be traveling together with passenger(s) in the PNR concerned.
Advise Airline O f Other Passenger’s Information
ENTRY
YY
MRS LIZERAY….
3OSIYYMRS LIZERAY SPEAKS FRENCH ONLY all airlines in the PNR
Free flow message
Display OSI Item
ENTRY
P3O
Sample Response:
*P3O«
GENERAL FACTS
1.OSI SQ CTCA BKK MERCURE HOTEL
2.OSI CX TCP3 HKGSIN MR RICHARD GOH
3.OSI YY MRS LIZERAY SPEAKS FRENCH ONLY
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Modify OSI Item
ENTRY
3
1
OSISQ
CTCA…
.
Delete An OSI Item
31OSISQCTCA BKK SHANGRI LA HOTEL
Function identifier
Line number from
P3O that has to be modified with change symbol
OSI with the new information
ENTRY
3
3
33
Function identifier
Line number from
P3O that has to be deleted with change symbol
Deleting an OSI item does not transmit message to the airline system.
Delete A Range Of OSI Items
ENTRY
3
1
3
31
3
Function identifier
Range of line numbers that have to be deleted with change symbol
SPECIAL SERVICE REQUEST (SSR)
If the passenger has special services request like Meal Request, Seat Request or others that require the airline to give you a confirmation, you will need to use Special Service Requests or SSR for such requests.
The request has to be made using the 4-letter codes accepted by the airline concerned.
The function identifier for SSR is “3”.
Entry Format: or
3<SSR CODE><SEGMENT SELECT>
<NAME SELECT>
3<SSR CODE><SEGMENT SELECT>/<REMARK>
<NAME SELECT>
As the SSR item is segment and name related, when the segment or the passenger(s) are cancelled, the corresponding SSR items will also be cancelled.
Commonly Used SSR Codes
Category
SSR code
Remarks Explanation
In the remarks column, ： mandatory item ：not allowed - ：optional
Meal
Request
AVML
BBML
BLML
CHML
DBML
FPML
GFML
HFML
HNML
Indian Vegetarian Meal
Infant / Baby food
Bland / soft Meal
Child Meal
Diabetic Meal
Fruit Platter
Gluten
–free Meal
High Fiber Meal
Hindu (non-vegetarian) Meal
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Category
SSR code
Remarks Explanation
In the remarks column, ： mandatory item ：not allowed - ：optional
KSML
LCML
LFML
LPML
LSML
MOML
NLML
ORML
PRML
RVML
SFML
Kosher Meal
Low Calorie Meal
Low Cholesterol, Low Fat Meal
Low Protein Meal
Low Sodium (no salt added) Meal
Muslim Meal
Non-Lactose Meal
Oriental Meal
Low Purine Meal
Raw Vegetarian Meal
Seafood Meal
SPML
VGML
Special meal requirement not covered by specific code
Vegetarian Meal (non-dairy)
VJML
VLML
VOML
BSCT
EXST
NSSA
NSSB
Vegetarian Meal (Jain)
Vegetarian Meal (lacto-ovo)
Vegetarian Meal (Oriental)
Bassinet / carrycot / baby basket
Extra Seat
No Smoking Aisle Seat
No Smoking Bulkhead Seat
Seat request
Wheelchair request
Others
NSST
NSSW
RQST
SMSA
SMST
SMSW
STCR
WCHR
WCHS
WCHC
CHLD
INFT
AVIH
BIKE
BLND
BULK
CBBG
-
-
-
-
-
-
No Smoking Seat
No Smoking Seat Window
Seat request with specific seat number or preference
Smoking aisle seat
Smoking seat
Smoking window seat
Stretcher passenger
Wheelchair
– R for ramp.
Passenger can ascend/descend steps and make own way to/from cabin seat
Wheelchair
– S for steps
Passenger cannot ascend/descend steps and must be carried up/down steps
Wheelchair
– C for cabin seat.
Passenger completely immobile
Child’s Date of birth
Infant’s Date of birth
Animal in Hold
– specify details
Bicycle
Blind passenger
– specify if accompanied by seeingeye dog
Bulky baggage
– specify number, weight, size, if known
Cabin baggage
CKIN
COUR
-
Provides information for airport personnel for passenger handling at departure time for which no other SSR code exists and does not require a reply
Commercial courier. When known, add the name of the commercial courier company and the weight of the commercial courier baggage accompanied by such courier
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Category
SSR code
Remarks Explanation
In the remarks column, ： mandatory item ：not allowed - ：optional
Deaf passenger
– specify if accompanied by hearing
DEAF -
DEPA - dog
Deportee
– accompanied by an escort
DPNA
FRAG
Passenger intellectually disabled or with developmental disability
Fragile baggage
– specify number, weight, size, if known
LANG
MAAS
MEDA
OTHS
PETC
SEMN
SPEQ
Specify language(s) spoken
Meet and Assist
– specify details
Medical Case - call the airline for special handling
Requires action but no representative SSR code
Animal in cabin
– specify details
Ship’s crew – seaman
Sport equipment
– specify type of equipment, number, weight, size, if known
TWOV
UMNR
XBAG
-
Transit / transfer without visa
Unaccompanied Minor
Excess baggage
– specify number, weight, size, if known
Create SSR Item
– Meal Request
Step 1:
Select PNR Services from Helper Apps
Step 2:
Select the passenger and a particular segment or the whole itinerary then the
Type of Meal.
Upon clicking the “ADD” icon, system will send the entry as follows :
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ENTRY
3
LFML
1.1
3LFML-1.1
Function identifier
Request for Low Fat Meal for all segments
Passenger name item 1.1
Entry
3BBML1
– 4.1
3LSML 1,3 -2.1
Explanation
Request for Baby Meal for segment 1 for the infant. However, the request has to be associated with an Adult
4.1 is the name item number of Adult passenger
Request for Low Salt Meal for segment 1 and 3 for Pax 2.1
3LCML -2.2
3SFML -2.3,3.1
3SFML -Ø
3SPML1,4/NO
BEEF
1.1, 2.3
Request for Low Calories Meal for all segments for Pax 2.2
Request for Seafood Meal for all segments for Pax 2.2 and 3.1
Request for Seafood Meal for all seg & all Pax s (name item number is “Ø”).
Please note that “Ø” only applicable for PNR without INFANT.
Request for special meal with details as remark for seg 1 & 4, Pax 1.1 & 2.3
Please note that SPML should only be used when the request would not be described by any existing SSR code
To check applicable SPECIAL MEAL code DU*/SPM
DU*/SPM¥CX To check applicable SPECIAL MEAL code to a specific airline e.g. CX
Other Requests (OTHS)
For other non-seat or non-meal requests, you may use OTHS code in your SSR entry.
Entry: 3OTHS1/ NN1 REQUEST LIMOUSINE PICKUP HEATHROW APT FOR MR TAN
Explanation:
3 Function Identifier for SSR
OTHS SSR code
1 Segment 1
/ / - separator and follows with free text remark
Display SSR Item
Entry:
P3S
Sample Response:
*P3S«
GENERAL FACTS
1.SSR INFT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
2.SSR INFT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
3.SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
4.SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
5.SSR CHLD NH HK1/01MAR09 3.1 LIM/JESSICAMISS
6.SSR CHLD PG HK1/01MAR09 3.1 LIM/JESSICAMISS
7.SSR LFML NH NN1 SINNRT0902Y12M 1.1 LIM/ALANMR
AY
8.SSR BBML NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY
9.SSR NSSW NH NN1 SINNRT0902Y12M 1.1 LIM/ALANMR
AY
10.SSR NSSW PG NN1 BKKSIN0961Y30M 1.1 LIM/ALANMR
AY
11.SSR BSCT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY
12.SSR BSCT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS
AY
INFT
CHLD
LFML
BBML
NSSW
BSCT
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Remove Or Cancel SSR Item
Entry Explanation
Remove / Delete SSR item
This remove / delete SSR function is only applicable prior or before End
Transaction.
This delete SSR (same entry command as OSI) will not generate any SSR
cancellation message to the airline. This will only remove SSR item from the
face of Sabre PNR.
32 Remove item 2 in the GENERAL FACTS
31
3
Remove item 1,2 3 in the GENERAL FACTS
31,3,6 Remove item 1,3 and 6 in the GENERAL FACTS
Entry Explanation
Cancel SSR item
Cancellation entry will initiate a Cancellation message to the airline
This entry is used after end transaction.
When a segment or passenger name is cancelled, the associated SSR item is
automatically cancelled by the system.
32.XX
31
3.XX
Cancel item 2 in General Facts
Cancel item 1,2 and 3 in General Facts
31,3,6.XX Cancel item 1,3 and 6 in General Facts
Modify SSR Item
If a passenger wants to change his/her request, you will need to cancel the existing request before making a new request.
Update SSR Status Code
Upon the receipt of the reply from the airline on your SSR request, you may use the following entry to update the status of the SSR.
Entry: 32. HK
Explanation:
Update the status code of item 2 of the SSR to HK status.
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SSR FOR CHILD & INFANT NOT OCCUPYING SEAT
Entry for Child:
3CHLD2/15JANØ8
1.1
Child information must be sent to airlines using 3CHLD, this is in compliant to the industry standard.
Re-association of SSR CHLD is required whenever an air segment is added into the PNR regardless of changes made on class of service, flight number, date or new flight addition.
Cancellation of air segment will not result in associated SSR CHLD being automatically cancelled from the PNR. Hence, you will need to delete the child’s information manually.
System will not validate the age of the child from date of birth.
Entry for Infant:
3INFT2/WONG/ANTHONYMARKMSTR/Ø1OCT12
1.1
Infant’s name in SSR INFT must be entered according to reservation’s name in the PNR.
Associate name number of an adult when infant is not occupying seat.
Re-association of SSR INFT is required whenever an air segment is added into the PNR regardless of changes made on class of service, flight number, date or new flight addition. Flight segment cancellation will automatically cancel SSR INFT attached to this flight.
INFANT OCCUPYING SEAT
Step 1: Create name field as a child for infant occupying seat.
ENTRY:
WONG/MICHAELMSTR
CØ2
Step 2: Input SSR INFT by associating to the child’s name field when infant is occupying a seat (OS).
ENTRY: 3INFT/WONG/MICHAEL/Ø8SEP12/OS
1.1
APIS - ADVANCE PASSENGER INFORMATION SYSTEM
When travelling to certain countries, the respective local government may request for the detailed information of the passenger. For example, the U.S. and Canadian Transportation
Security Administration (TSA) requires all airlines to provide the passport information, Date of birth, VISA info, destination or residential addresses of all passengers travelling to the United
States.
Some airlines require passenger information like passport number as the form of identification at check-in.
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Following is the summary of the SSR entries that you may need to provide the information.
SSR code Explanation remarks
Also known as SFPD
– Secure Flight Passenger
DOCS/DB Date of Birth
Data
DOCS/P
DOCO
DOCA
Passport information
VISA information
Destination Address
Also known as APIS
Information System
– Advance Passenger
Refer to the following DRS pages for more details
Y/AAI/PDT/P60
– format details
Y/AAI/PDT/P61
– list of airlines that require AIPS or
SFPD format
PSPT
OTHS
Passport information
Passport information
FOID
APIS Format
Step
Form Of Identification
For airlines which do not accept DOCS format.
Refer to the following DRS pages for more details
Y/AAI/PDT/P60/L71
– format details
Y/AAI/PDT/P61/L34
– list of airlines that require
PSPT format
For airlines which do not accept DOCS/ PSPT format.
System Response
Step 1:
Click Scribe Scripts under Helper Apps
APIS_SSR
Step 2:
Select APIS_SSR to input DOCS, DOCO,
DOCA information, or FOID for inserting
FOID information.
Step 3:
Click DOCS，select from
1. Passenger name
2. Document Type P
P = Passport information
3DOCS/P/SG/E46384662D/SG/01APR1980/
F/25MAR2017/WANG/SHUFUNGMS-1.1
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Following is the detailed explanation of the various SSR DOC entries.
SSR Code Explanation Entry
DOCS/DB
DOCS/P
DOCO//V
DOCO//R
Pax data of birth
Passport information
VISA information
Redress
Number of
Adult or
Child
3DOCS1,2/DB/13MARØ3/M/JONES/ANDREW/DAVID-2.1
Explanation:
3DOCS <segment number>/DB/<date of birth>/<gender>/<pax surname>/<1 st
given name>/<2nd given name> - <name item number >
3DOCS1/P/CN/G1585714/CN/17JAN1982/F/1ØSEP2ØØ9/LIU/PING-1.1
Explanation:
3DOCS <segment number>/P/< passport issue country code>/ <passport number>/< nationality
– country code>/<date of birth>/<gender>/<
Passport expiry date>/< pax surname>/<given name> - <name item number>
3DOCO1/CN/V/789789/CHINA/16NOV69/USA-1.1
Explanation:
3DOCO <segment number>/< nationality
– country code>/V/< document number>/ <place of issue country code>/<VISA issue date>/<VISA applicable country> - <name item number>
3DOCO1//R/112233445///US-1.1
Explanation:
3DOCO <segment number>//R/<Redress number>///<place of issue country code>-<name item number>
Note : Redress Number
– allows up to a maximum 25Alpha numeric
3DOCO//R/123456789///US/I-2.1
DOCO//R
Redress
Number of
Infant
DOCA/D
DOCA/R
PSPT
OTHS
Destination
Address
Residential
Address
Passport
Information
Passport
Information
Explanation:
3DOCO <segment number>//R/<Redress number>///<place of issue country code>/ I-<name item number of Adult>
3DOCA1/D/USA/82 MAIN ST/DALLAS/TX/999-1.1
Explanation:
3DOCO <segment number>/D/<Country code of address>/ <address details /<name of city>/<state code>/<zip code>-<name item number>
Note: Do not use any special characters like # symbol as address details
3DOCA1/R/USA/HOLIDAY INN/DALLAS/TX/19231-1.1
Explanation:
3DOCO <segment number>/R/<Country code of address>/ <address details /<name of city>/<state code>/<zip code>-<name item number>
3PSPT1/A72889311/CN/Ø1APR8Ø/LIU/KEN/F/H
1.1
Explanation:
3DOCS <segment number>/<passport number>/<nationality
– country code>/<date of birth>/Passport expiry date>/< pax surname>/<given name>/<gender>/H- <name item number>
Note: H = Primary passport holder - Optional
3OTHS2/PSPTA72889311CNØ1APR8ØLIUKEN
1.1
Explanation:
3OTHS <segment number>/PSPT <space><passport number><space><nationality
– country code> <space> <date of birth>
<space> < pax surname>/<given name >- <name item number>
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Display 3DOC Information
All of these SSR DOCA, DOCO and DOCS will not be shown on the face of the PNR. It needs to be displayed with the following entry:
Entry:
P3D
System response：
*P3D«
GENERAL FACTS
1.SSR DOCS UA HK1/DB/15OCT69/M/M 1.1 MORRIS/WAYNE
ORRIS/WAYNE/THOMAS
2.SSR DOCO UA HK1//R/12345678901 1.1 MORRIS/WAYNE
2345///US
FOID
– FORM OF IDENTIFICATION
Step 1:
Click Scribe Scripts under Helper Apps
APIS_SSR FOID
Step 2:
Fill in all the mandatory fields (and optional field if necessary)
Following is the FOID Type that you could select:
1) PASSPORT
2) FREQUENT FLYER NUMBER
3) CREDIT CARD
4) DRIVER’S LICENSE
5) NATIONAL IDENTITY
6) TICKET NUMBER
7) LOCALLY DEFINED IDENTITY
NUMBER
8) CONFIRMATION NUMBER OR
RECORD LOCATOR
Upon pressing “ENTER”, system will send the entry as follows:
3FOID/PPSGE46384662D-1.1«*
Other FOID Entries
Type Code Entry
PP 3FOID/PP Country code and PP number
Sample
3FOID/PPHK12312312312312312
CC
FF
3FOID/CC Credit card code and number
3FOID/FF Carrier code and FF number
3FOID/CCAX123456789Ø12345
3FOID/FFLH12346789Ø12345
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Display FOID Information
Entry:
P3S
System response：
*P3S«
GENERAL FACTS
1.SSR FOID CZ HK1/PPSG12341234Z 1.1TAN/LAYKUANMS
FREQUENT FLYER
When a Frequent Flyer number is entered into a PNR, a teletype message will be sent to the participating carriers so that the passenger may get mileage credit for bookings made through
Sabre.
Sometimes, the passenger may not travel on flights of the airline of their frequent flyer card.
However, he/she may still able to get his/her mileage credit if the airlines in the itinerary have participating Airline Exchange / Partnership agreements。
Function Identifier for Frequent Flyer entry is “FF”
Check Airline Exchange Agreements
If the passenger’s flight is on airline that is different from the airline of the FF card, you will have to check if the two airlines have an agreement on the frequent flyer program.
For example, Mr. Lim’s FF card is TG123456789. For him to be credited with mileage on the itinerary as follows, you need to check NH’s FQTV Participating Airline Exchange / Partnership agreement to see if NH accepts TG card. You would have to do the same for PG flight that he is taking.
*N*I«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0045 0845 /E
2 ARNK
3 TG 603Y 25MAY 3 HKGBKK GK5 0745 0925 /E
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
Step System response
Step 1
Entry：PTNH
Explanation:
NH accepts TG card
PT*NH«
FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
----------------------------------------------------------
USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT INFO
OC-OWNING RC-RECEIVING
CARRIER CARRIER
/*/ SEGMENT SPECIFIC ALLOWED
NH-205 ALL NIPPON AIRWAYS
ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
AC* A3 BD* BR* CA* CO FM* JJ JK* JP KF LH* LO*
LX* MH* MS NH* NZ* OS OU OZ* PZ QR* SA* SK* SN
SQ* TG* TK* TP UA* US* VS* ZH 9W*
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Step 2
Entry：PT*PG
Explanation:
There is no TG code, i.e. PG does not accept TG card
PT*PG«
FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
----------------------------------------------------------
USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT INFO
OC-OWNING RC-RECEIVING
CARRIER CARRIER
/*/ SEGMENT SPECIFIC ALLOWED
PG-829 BANGKOK AIWAYS
ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
EY FT PG
Step 3
From the responses above, Mr
Lim is only able to clock the mileage on NH and TG segments.
Enter the FF info using the mask.
Click PNR Services Frequent
Traveller and fill in all the information. Upon clicking the
“Add” button, system will send the entry as follows:
FFTG8811223/TG-1.1~*
Note: You will only be able to add in 1 Operating Airline per entry. If you are clocking Mileage for more than one Airline, you can enter again for the other carrier(s).
Create FF Field
Entry ：FFTG8811223/NH,TG-1.1
FF Function identifier
TG
8811223
Owner airline of the frequent flyer card
Frequent flyer number
/ separator
NH,TG Carriers in the itinerary that accept the FF card.
1.1
Up to a maximum of 4 carrier codes is allowed.
Note that TG code is included in the field as TG is accepting its own FF card.
Name select
A separate Frequent Flyer number must be made for each name and/or airline.
Sabre system will validate the entry. If information is not correct, the following error response may appear.
FFTG8811223/NH,TG,PG-1.1«
.FREQUENT TRAVELER AGREEMENT DOES NOT EXISTS BETWEEN PG/TG
REQUEST PROCESSED FOR THE FOLLOWING CARRIERS – NH,TG
RE-ENTER REQUEST FOR THE FOLLOWING CARRIERS - PG
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Display FF Field
Entry ：* FF
System response：
*FF«
FREQUENT TRAVELER
1.TG 8811223 HK NH 1.1 LIM/ALANMR
2.TG 8811223 HK TG 1.1 LIM/ALANMR
Modify / Delete Frequent Flyer Number
ENTRY: FF1
1
Line number from
FF, then followed by the symbol
Please note that no cancellation message will be sent to the airline concerned. Hence, you need to call the airline to cancel the Frequent Flyer number.
Entry：FF1BA7654321-1.1
Please note that no cancellation message will be sent to the airline concerned. Hence, you need to
call the airline to cancel the Frequent Flyer number.
The updated FF number will be sent as a new FF item.
Summary Of FF Entries
Entry Explanation
PT*SQ
FFKA1234567-1.1
FFKA1234567/CX-2.1
FFMH568473/DL,KL,MH,AF
3.1
*FF
FF1,3
FF1
4
FFALL
FF2SQ123456789Ø
2.1
Check SQ exchange /partnership agreement
Enter KA FF number of Pax 1.1 to clock mileage for KA segments. i.e. the default airline is KA = same as the airline in FF card number.
Enter KA FF number of Pax 2.1 to clock mileage for CX segments.
Enter MH FF number of Pax 3.1 to clock mileage for
DL,KL,MH,AF segments
Display FF data field in the PNR
Delete specific FF item 1 and 3 in FF data field
Delete range of frequent flyer in FF data field
Delete all frequent flyer in FF data field
Change specific FF data field with airline and FQTV number
PRE-RESERVED SEAT (PRS)
You would be able to request a specific seat in the aircraft for your passenger. Before putting in the request for a specific seat, you will need to display the Seat map of the flight to find out the availability of a particular seat.
If a carrier does not provide such a facility, you may receive a following response :
ENTRY NOT VALID FOR THIS HOST – VERIFY AND RE-ENTER
Function Identifier for Pre-
Reserved Seat entry is “4G”.
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Check The List Of PRS Carriers
Entry：Y/AAI/PRS
System Response：
Y/AAI/PRS«
CATEGORY-AAI SUBJECT-PRS PAGE 001
01 *************************************************************
02 INDEX PAGE FOR CARRIERS
03 PARTICIPATING IN
04 PRE-RESERVE SEAT ASSIGNMENT
05 *************************************************************
06 CC CARRIER NAME PARTICIPATING TYPE PAGE
07 -- ------------ ------------------ ----
08 AA AMERICAN AIRLINES INTERACTIVE PRS Y/P8
09 AF AIR FRANCE NON I PRS Y/P9
10 BA BRITISH AIRWAYS INTERACTIVE PRS Y/P10
11 B7 UNI AIRWAYS INTERACTIVE PRS Y/P11
12 CO CONTINENTAL AIRLINES NON I PRS Y/P12
13 AM AEROMEXICO NON I PRS Y/P13
14 CX CATHAY PACIFIC AIRWAYS INTERACTIVE PRS Y/P14
15 DL DELTA AIRLINES NON I PRS Y/P15
16 GF GULF AIR INTERACTIVE PRS Y/P16
17 KA HONG KONG DRAGON AIRLINES INTERACTIVE PRS Y/P17
18 KL KLM ROYAL DUTCH AIRLINES NON I PRS Y/P18
19 LH LUFTHANSA INTERACTIVE PRS Y/P19
20 NH ALL NIPPON AIRWAYS INTERACTIVE PRS Y/P20
21 AV AVIANCA NON I PRS Y/P21
22 NW NORTHWEST AIRLINES NON I PRS Y/P22
Entry：Y/AAI/PRS/SQ
System Response：
Y/AAI/PRS/SQ«
CATEGORY-AAI SUBJECT-PRS SINGAPORE AIRLINES PAGE 026
01 *************************************************************
02 PRE-RESERVED SEAT INFORMATION
03 FOR
04 SINGAPORE AIRLINES
05 ****************************************************************
06
07 *** PARTICIPATING TYPE : INTERACTIVE PRS
08
09 BOOKABLE DATE RANGE FOR PRS :
10 -----------------------------
11 MINIMUM : 24HOURS BEFORE FLIGHT DEPARTURE
12 MAXIMUM : 331 DAYS AHEAD
13 CLASS APPLICABLE :
14 A,B,C,D,E,F,H,I,J,K,L,M,N,P,Q,R,S,T,V,W,Y,Z
15
16 MAXIMUM NO. OF SEATS MAY BE REQUESTED : 7
17
18 ACCEPTABLE SEAT REQUESTS :
19 --------------------------
20 SQ ONLY ACCEPTS SPECIFIC SEAT REQUESTS.
21 E.G. ENTRY FOR SPECIFIC PRS : 4G1/5A
22 WHERE 5A : SEAT NO. 5A¥
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10-Jan-17
Using Mask For Seat Selection
GRAPHICAL SEAT MAP
Step
Step 1:
Just Type in the Seat Map request entry to bring up the Seat Map
System response
4G1*«
Step 2:
All segments that allows Display of Seat
Map will be displayed
Step 3:
Generic Seat Map Display:
If the Airline does not participate in IMAP
Display, the Generic Seat Map would be shown as such. You have to read the Seat
Map and Type in the Seat Number you wish to book.
Entry： 4G1/32K-1.1 i.e. select seat number 32K for segment 1 in the itinerary for Pax 1.1
Interactive Map Display (IMAP):
If the Airline participates in IMAP Display, you will be shown description of the respective seat which they clicked on. To block the seat, simply click on the respective seat icon.
Sabre Basic Course Page | 81
Entries For Seat Selection
Step
Step 1:
Display seat map
Entry
4G1*
Explanation
Display seat map for segment 1
4G*UA852Y15DECNRTSFO Display seat map by flight details
Step 2:
Select seat
4G2 / 28AB - 1.1，2.1
4G2,4 / 15A16A - 3.1, 4.1
4GA / 25A - 2.1
Reserve seat number 28A & 28B on segment 2 for Pax 1.1 & 2.1
Reserve seat number 15A & 16B on segment 2 & 4 respectively for Pax 3.1
& 4.1
Reserve seat number 25A on all segments for Pax 2.1
Display Pre-Reserve Seat / Boarding Pass Information
Entry：*B
System response ：
*B«
SEATS/BOARDING PASS
1 CX 714M 20MAR SINHKG KK 33A N 1.1 LEE/KARENMS
1 CX 714M 20MAR SINHKG KK 33B N 2.1 TAN/LINDAMS
Cancel Pre-Reserved Seat
Entry: 4GX1/33A
Explanation：
4GX cancel PRS
1 segment 1
/33A / followed by Seat number
Summary of cancellation entries：
Entry Explanation
4GX2/23B Cancel seat 23B for segment 2
4GX3/22DEF Cancel seat 22D,22E,22F for segment 3
4GX4
1.1,2.1,4.2
Cancel seat reserved for Pax 1.1, 2.1 & 4.2 on for segment 4
4GX3 Cancel all reserved seats for segment 3
4GXSQ
4GXALL
Cancel all reserved seats for SQ
Cancel all reserved seats
Update Pre-Reserved Seat
Entry: 4G1HK
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PRS For Change Of Gauge Flight
A Change of Gauge flight refers to a flight with a single flight number that changes the aircraft type at the transit point. For example UA924 LAX / IAD / LHR. You may use the entries in the table below.
Description Origin leg - LAX/IAD Onward Leg - IAD/LHR
Display seat map for origin leg and onward leg.
Reserve seat for segment 1 origin leg：seat number 12A onward leg：seat number 8A
Cancel seat for segment 1 origin leg：seat number 12A onward leg：seat number 8A
4G1C*
4G1C/12A-2.1
4GX1C/12A
4G1*
4G1/8A-2.1
4GX1/8A
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PASSENGER EMAIL ADDRESS AND EMAIL FUNCTION
The Passenger Email Data Field is used to store email addresses of clients to facilitate the Sabre
TripCase function. Passengers will receive an email for them to access their travel itinerary on the internet through the TripCase website or App on their Smartphone. Besides the itinerary details, passenger can also get more information about the destination like local weather, city information and etc. With the TripCase App, the travellers can manage all their trips
(past/present/future) and they can opt to share details with their friends, families and colleagues if required.
Function Identifier for Email address entry is “PE”.
Create Email Address
Step
Step 1:
Select: Helper Apps Documents &
Messaging
Step 2:
Fill in the mask and click “Send”.
System will send entry as follows:
System response
PE¥[email protected]¥TO«
6SABRE§EMR¥A1«
Sample of Itinerary in TripCase for
Registered users
Sample of Itinerary in email
10-Jan-17 Sabre Basic Course Page | 84
Summary Of Passenger Email Address Entries
Entry Explanation
PE¥[email protected]¥-1.1
Email address of Pax 1.1
If the email contains the “_” i.e. underscore, you should type “-” “-” twice. It would be shown as “= =” on the screen.
PE¥[email protected]¥FR/MARY-1.1 Email address of Pax 1.1 with sender as MARY
PE¥[email protected]¥CC/MAY-1.1 Email address of Pax 1.1 with in copy as MAY
PE¥[email protected]¥BC/ANNA-1.1 Email address of Pax 1.1 with in blind copy as ANNA
Email address of Pax 1.1 with language preference as
PE¥[email protected]¥C-1.1
Chinese
Code for Language：
C-Simplified Chinese，H-Traditional Chinese ，E-English (Default)， F-French，G-German
I-Italian， K-Korean， J-Japanese， T-Thai， S-Spanish，D-Dutch， P-Portuguese
EM¥N1.1, N2.1 End Transaction and send message to Pax 1.1 and 2.1
EMR End Transaction, send message and redisplay the PNR
For the email address, system accepts special ASCII characters like @, %, &, +, etc except for the underscore (_). Use two dashes, “
”, to represent the underscore instead.
The maximum of 63 characters per email entry including the function identifier and name reference. Maximum of 27 PE fields may be entered into a single PNR.
Multiple names may be attached in a single entry, for example:
PE¥[email protected]¥TO/GLEN
1.1,2.1. Maximum of 30 passenger names/select may be attached in a single entry.
When a passenger’s name is changed (deleted), all email info associated with that passenger is also changed (deleted) in the PNR and written to history.
Display Passenger Email Address
Entry：*PE
System response:
*PE«
EMAIL ADDRESS
1.¥[email protected]¥ 1.1 TAN/LAYKUANMS
Modify / Delete Passenger Email Address
Function Entry
Modify
Delete one item
PE1¥[email protected]¥-1.1
System Response:
PE1¤¥[email protected]¥-1.1«*
*PE«
EMAIL ADDRESS
1.¥[email protected]¥ 1.1 TAN/LAYKUANMS
PE1
Delete a range of item PE1-4
10-Jan-17 Sabre Basic Course Page | 85
Itinerary Printing
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
Use the entry to add in Remarks in the PNR
Print a detailed itinerary that is easily understood by traveler
Obtain a hardcopy printout that is similar to Sabre Emulator Screen display
10-Jan-17 Sabre Basic Course Page | 86
REMARKS
Remarks are used for storing information into the PNR. Information in the remarks will not be sent to any airlines.
Function identifier for Remark is “5”
Entry format: 5<free text with a maximum of 7Ø characters>
Sample entry：5 PAX RQ DELIVER TKT 5 DAYS BEF DEP
Summary of remarks ：
Type of remarks Entry
General Remark 5PSGR RQ TKT 5 DAYS BEF DEP
Historical Remark 5H-FARE QUOTED SGD685 NETT
Invoice Remark 5-CHECK
Itinerary Remark
5¥S1 TAXI FEE FROM AIRPORT TO
HOTEL MUST BE PAID IN RMB
Explanation
General info
Remarks will be recorded in the history
Remarks will be printed in the tickets as the form of payment
Remarks will be printed on the itinerary printout
ITINERARY REMARKS
Unlike the PNR, the information printed on the itinerary printing is easily understood by travelers.
Beside the PNR information which is for the airline and agency’s operation, you can add information specifically for the traveler. Information could be stored as Itinerary Remarks which can be associated to the different segments in the itinerary.
Type of Itinerary
Entry Explanation remarks
Opening, i.e. before segment 1
Segment 2 related
5¥SØYOUR ITINERARY IS AS
FOLLOWS
5¥S2FREE SHUTTLE SERVICE
FROM AIRPORT TO HOTEL
5¥ Function identifier
SØ segment Ø
mandatory space
Closing i.e. after the 5¥PLEASE REMEMBER TO BRING YOUR ITIN。。free text
last segment YOUR PASSPORT
For each PNR, up to a maximum of 9999 remarks is allowed.
For each remark, up to a maximum of 7Ø characters is allowed.
When the segment is cancelled, the associated remarks will not be cancelled.
DISPLAY ITINERARY REMARKS
Remarks
All Itinerary Remarks
Specific segment & its associated remarks
Whole itinerary & its associated remarks
Entry System response
*¥
*I2
*IØ
*¥«
REMARKS
1.¥S0 YOUR ITINERARY IS AS FOLLOWS
2.¥S2 FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
3.¥PLEASE RECONFIRM FLIGHTS 72HRS PRIOR DEPARTURE
*I2«
2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
*I0«
1 UA 804Y 20AUG 3 SINNRT GK1 0715 1515 /E
2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
3 TG 411Y 01SEP 1 BKKSIN GK1 1300 1620 /E
10-Jan-17 Sabre Basic Course Page | 87
MODIFY & DELETE ITINERARY REMARKS
Entry Explanation
52¥S2 SHUTTLE SERVICE FROM AIRPORT
TO HOTEL IS CHARGEABLE
51
51-3
51,3
Modify item 2 in the remarks field
Delete item 1 in the remarks field
Delete item 1 to 3 in the remarks field
Delete item 1 and 3 in the remarks field
ITINERARY PRINTING
You must retrieve the PNR before making the following entries. The Itinerary will be printed on the OKI printer.
Entry Explanation
DIT¥DPI Print Itinerary
DIT¥DPI¥R Print Itinerary and redisplay PNR
DIT¥DPI¥S1-5¥N2.1-4.1 Print segment 1 to 5 for pax 2.1 to 4.1
DIT¥DPI¥S1/2¥N3.1/4.1 Print segment 1 & 2 for pax 3.1 to 4.1
ITINERARY SERVICES
The itinerary will be displayed on the screen and you can choose to print, or email or fax to your customer.
Step System response
Step 1:
Retrieve the PNR, click on
Itinerary under the Red Apps
*N*I*P3S«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0030 0800 /E
2 ARNK
3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
GENERAL FACTS
1.SSR INFT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
2.SSR INFT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
3.SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
4.SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
5.SSR CHLD NH HK1/01MAR09 4.2 LIM/JESSICAMISS
6.SSR CHLD PG HK1/01MAR09 4.2 LIM JESSICAMISS
Step 2.
You will be able to preview the itinerary which will be part of the content of the email that you will be sending to the passenger.
The itinerary remarks will also be shown in the respective areas which you have inserted them in. Font settings are available in the toolbar at the top.
You can also use entries to activate the Itinerary Red App.
ITIN¥N1.1
ITIN¥S2/3
ITIN¥N1.1¥S2/3
10-Jan-17 Sabre Basic Course Page | 88
Step 3:
You have the option to Print,
Fax, Save or Email to the traveler from Itinerary Red
App. Email programs supported at Lotus Notes,
Outlook and Windows Live
Mail.
HARDCOPY PRINTING
You can print information from the Sabre system to the OKI printer, without first displaying them on the screen.
Entry Explanation
PTRDCHBQC
PTRY/MKT/SG1/P5
Print PNR (PNR address is DCHBQC）
Print DRS page
CHECK PRINTER DESIGNATION & STATUS
Upon agent sign-in, the printers would be automatically designated. Hence, if you encountered any problems in printing, please check the status of the printers.
Printer Status
Entry: *S*P
System response：
*S*P«
V718.V718*AMD..A
ACTIVE AGENT – MD MARVIN DY – 1214 – V718
H1-9A85B3 I-9A85B3
Explanation for the last line:
H1 Hardcopy Printer, printer address as 9A85B3
I Itinerary Printer, printer address as 9A85B3
10-Jan-17 Sabre Basic Course Page | 89
Printer Designation & Undesignate Printer
System response Entry
Itinerary Printer
To designate:
DSIV9A85B3 where：
DSIV is designate printer
9A85B3 is the printer address
Response 1：printer successfully designated
DSIV9A85B3«
OK PTR ASSIGNED
Response 2：printer has already been designated
DSIV9A85B3«
PTR ALREADY ASSISGNED
To un-designate
DSNO
DSNO«
OK PTR UNASSIGNED
Hardcopy Printer
PTR/9A85B3 where：
PTR/ is Hardcopy printer
9A85B3 is the printer address
Response 1：printer successfully designated
PRINTER DEISGNATED
Response 2：printer has already been designated
9A85B3 STILL DESIGNATED
PTR/END
PTR/ is Hardcopy printer
END is undesignate printer
PRINTER UNDESIGNATED
10-Jan-17 Sabre Basic Course Page | 90
PNR Optional Functions
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
Divide a PNR in order to modify itinerary segment for specific passenger(s)
Learn the entry that allows a Travel Agency to view PNRs of another Travel Agency
10-Jan-17 Sabre Basic Course Page | 91
PNR DIVIDE
When one or more passengers wish to change, cancel or modify the itinerary such that it is different from the other passenger(s) of the PNR, you need to divide out the passenger(s) who requested for the changes. As a result, a NEW PNR is created.
Beside the above scenario, you should not divide the PNR or the segments may be cancelled by the airlines.
The divide should be done only after you have received the airline record locator for all segments in the itinerary.
Steps For PNR Divide
It takes 7 steps to complete the PNR Divide process. The steps must be done in order and NO skips should be ignored. Otherwise, you will have to start from step 1.
Step
Original
PNR
New
PNR
Step 1:
Retrieve PNR
Entry： *NHMZAA
This PNR is referenced as Original PNR
Step 2:
Mr Richard TAN (item
2.1) would like to change his itinerary.
Use the following entry to divide Mr Richard
TAN
Entry：D2.1
Where
D Function identifier
2.1 Pax name item
System response
NHMZAA
1.1LEE/GRACEMS 2.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK2 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK2 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
D2.1«
NYWHYG
1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
Note:
NEW PNR is created for Pax 2.1
– Mr Richard TAN with the PNR record locator as NYWHYG。
Although the PNR record locator is available, this PNR is not saved into Sabre system yet. Hence, you should complete the 7 steps.
10-Jan-17 Sabre Basic Course Page | 92
New
PNR
Step 3:
Modify the PNR as per pax request. e.g.
1. cancel return segment
Entry ： X2
2. book OPEN segment
Entry:
0SQ OPEN20JAN
HKGSIN DS1
3.Display the PNR
Entry:*A
Step 4:
1. As the passengers in both PNRs are still traveling together on
SINHKG segment，you should inform the airline using OSI TCP item as follows.
Entry：
3OSI SQ TCP2
SINHKG LEE/ GRACE
MS
2. enter received from as
Entry: 6RICHARD
3. display PNR
Entry：*A
Step 5:
File the NEW PNR
Entry：F
X2«
NEXT REPLACES 2
0SQOPENE20JANHKGSINDS1«
02 SQ OPEN E 20JAN HKGSIN DS01
*A«
NYWHYG
1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQOPENE 20JAN 3 HKGSIN DS1
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
3OSI SQ TCP2 SINHKG LEE/GRACEMS«*
6RICHARD«*
*A«
NYWHYG
1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQOPENE 20JAN 3 HKGSIN DS1
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG LEE/GRACEMS
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
F«
RECORD FILED
NHMZAA
1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
Note: the Original PNR will be displayed after the F entry.
10-Jan-17 Sabre Basic Course Page | 93
Original
PNR
Step 6:
1. Inform airline of the party travelling together on segment SINHKG
Entry：
3OSI SQ TCP2
SINHKG
TAN/RICHARD MR
enter received from as
Entry: 6RICHARD
End Transaction and redisplay PNR
Entry ： ER
3OSI SQ TCP2 SINHKG TAN/RICHARDMR«*
6RICHARD«*
ER«
NHMZAA
1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG TAN/RICHARDMR
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
Step 7:
Check the PNR to confirm the PNR Divide process is successfully done.
NHMZAA
1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
1. Ignore and redisplay
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
PNR
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
Entry：IR
2.OSI SQ TCP2 SINHKG TAN/RICHARDMR
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
2. Display Divide remark
Entry ： *P5
*P5«
REMARKS
1.DIVIDED/V718*AVG 0147/30APR15 NYWHYG
2.H-SPLIT TO/014745/30APR15 NYWHYG 02/02 01/01 LEE/GRACEMS
3. Retrieve New PNR
Entry： *NYWHYG
Explanation of Divide Remark
– 1 st
line
1. The PNR is divided by travel agency with PCC as V718, consultant with initial VG.
2. The PNR is divided at 0147/30APR
– Sabre system time
3. The record locator of new PNR is NYWHYG
10-Jan-17 Sabre Basic Course Page | 94
PNRs After Divide
Ms Grace Lee
–Original PNR
NHMZAA
1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG TAN/RICHARDMR
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
*P5«
REMARKS
1.DIVIDED/V718*AVG 0147/30APR15 NYWHYG
2.H-SPLIT TO/014745/30APR15 NYWHYG 02/02 01/01 LEE/GRACEMS
Mr Richard Tan
–Child PNR
NYWHYG
1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*DQAXAB /E
2 SQOPENE 20JAN 3 HKGSIN DS1
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG LEE/GRACEMS
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
*P5«
REMARKS
1.DIVIDED/V718*AVG 0147/30APR15 NHMZAA
2.H-SPLIT TO/014745/30APR15 NHMZAA 02/02 01/01 TAN/RICHARDMR
For the new PNR, you should receive new record locator for the airline segment. Otherwise, please contact the Sabre Helpdesk for assistance.
Quick Reference For PNR Divide
Step Details
Original PNR
Entry
Step 1 Retrieve original PNR
Divide name item 2 ：TAN/RICHARD MR
Step 2
Divide name item 2.1
Divide multiple names item 2 & 3.1
*NHMZAA
D2
D2.1
D2*3.1
D1-3 Divide multiple names item 1 to 3
New PNR
Step 3
Make necessary changes to the itinerary
OSI TCP 3
OSI▲SQ▲TCP2 SINHKG LEE/GRACE MS
Enter received from 6RICHARD
Display PNR
Step 4 File PNR
Original PNR
Make necessary changes to the itinerary
OSI TCP 3
OSI▲SQ▲TCP2 SINHKG TAN/RICHARD MR
Step 5
*A
F
Enter received from
Display PNR
6RICHARD
*A
Step 6 End transaction & redisplay PNR
Step 7
Ignore & redisplay PNR
Divide remark to get the record locator of the new PNR
Retrieve new PNR
ER
IR
*P5
*NYWHYG
10-Jan-17 Sabre Basic Course Page | 95
WHOLESALE TICKETING
Sabre Wholesale Ticketing provides the ability for sub-agents to assign their PNRs to other
Sabre Ticketing agents to issue tickets on their behalf. These agents could be wholesalers or associated agents or just any Sabre ticketing agent. This facility however still maintains the high level of PNR security for the original booking agent as it allows only limited PNR data to be transferred.
1
st
Wholesaler
When the PNR is ready for ticketing, the sub-agent can use the 5WT- entry to authorize the wholesaler to retrieve the PNR and issue tickets. After the wholesaler has issued the ticket, the sub-agent should disable the viewership.
Please note that the wholesaler will not be able to see information likes remarks, hotel bookings and history. Similarly, the sub-agent will not be able to see information relating to ticketing.
Turn ON WT Turn OFF WT
Entry 5WT- V718/ON 5WT- V718/OFF
Explanation
5WT- Function Identifier
V718 / Wholesaler’s PCC
5WT- Function Identifier
V718 / Wholesaler’s PCC
ON Turn ON OFF Turn OFF
System Response:
5WT-V718/ON«*
*N*I*P5«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0030 0800 /E
2 ARNK
3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
REMARKS
1.WT-V718/ON
2
nd
Wholesaler
If the 1 st
wholesaler is not able to issue ticket, they may authorize a 2 nd
wholesaler to do the fulfillment using the 5WS- entry.
Turn ON WS Turn OFF WS
Entry 5WS- D7H8/ON 5WS- D7H8/OFF
Explanation
5WS- Function Identifier
D7H8 / 2 nd
Wholesaler’s
5WS Function Identifier
D7H8 / 2 nd
Wholesaler’s PCC
PCC
OFF Turn OFF
ON Turn ON
Do’s And Don’ts For Wholesaler
Both the 1 st
and the 2 nd
Wholesaler Agents can retrieve the endorsed PNR either by Sabre
Record locator or by flight details.
Certain modifications can be made to the endorsed PNR like input of ticketing information e.g. pricing, ticket issuance, and voiding ticket from PNR. Modification of passenger data fields such as division, seat assignments and SSR request are not permitted. The displaying of any portion of the
PNR other than the Itinerary, Phone, Name, Ticketing and Received Field is not allowed.
Adding of SSR/OSI ticket number manually in the system is not permitted. However, the 7T
TK function is allowed.
All the facilities provided for the 1 st
wholesaler agent are made available to the 2 nd wholesaler except the 2 nd
wholesaler agent cannot view and modify the Phone Field and
Invoice Remarks
10-Jan-17 Sabre Basic Course Page | 96
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Understand the use of Queue System
Find out how many Messages / PNRs in a queue
Access PNRs from the Queue
Work / Action on PNRs that are seen on a queue
*
*
*
*
Queue System
10-Jan-17 Sabre Basic Course Page | 97
QUEUE SYSTEM
G
S
N
C
A
The Queue System is like an electronic file cabinet that maintains PNRs and messages. The
Queue System informs agencies of the many changes that occur to their clients
’ reservation. For instance, a PNR is placed on queue when a flight is affected by schedule change. Queues are an essential part of a travel agency
’s daily operation and can be accessed and worked on at your convenience.
It is the responsibility of the travel consultation to check on queues several times a day, so that their clients can be updated on any changes to their PNR/reservations.
There are 2 types of Queues:
1.
2.
Message Queues
PNR Queues
Message Queues
The following Message Queue letters are designed for, but not restricted to, the following types of messages
QUEUE TYPES FUNCTION
General Messages
Supervisory Messages
Notification Messages
Commercial Messages
Auxiliary Messages
PNR Queues
PNR queues are numbered from Ø to 511 where queues Ø to 49 are system-defined queues and 5Ø
– 511 are subscriber queues. The system-defined queues are designed for, but not restricted to, the following functions as shown in the table below.
QUEUE NUMBER
Ø
1
FUNCTION
Basic PNR
– urgent (departure within 72 hours)
Basic PNR
– non-urgent
2 Car / Hotel / Tour Confirmation Numbers
5
6
7
9
17
Airline schedule changes within 72 hours
Airline schedule changes beyond 72 hours
HX status code received
TAW
– Tickets to print
Waitlist confirmation
– urgent (departure within 72 hours)
Waitlist confirmation
– nonurgent
Pre-Reserved Seat confirmations
18
24
25 Pre-Reserved Seat unable to confirm
28
5Ø
– 511
Answerback queue
Subscriber usage
Queues Ø and 1 include all carriers and are for use with groups, corporate bookings, meals and special service confirmations.
Queues 5, 6, 17, 18, 24 and 25 include changes from all carriers.
10-Jan-17 Sabre Basic Course Page| 98
QUEUE COUNT
ENTRY
Sample Response:
QC/«
QC/
Number
G......5
0......1
1......3
5......1
9......3
Number of Messages / PNRs in corresponding queue
TOTAL MESSAGES........0 SPECIALS........0 PNRS........8
ENTRY FORMAT DESCRIPTION
QC/9
QC/1
QC/G
QC/S
9
Queue count for queue 9
Queue count for queues 1 to 9
Queue count for General Message queue
Queue count for Supervisory queue
QUEUE ACCESS
This function allows a travel consultant to access PNRs or messages in queues.
ENTRY:
Q/
9
Q/9
Function Identifier
Queue number
Sabre responds with the first PNR placed on queue.
Once the message/PNR is displayed to 1 agent, it is not viewable by any other agent accessing
the same queue.
If only 1 PNR or message remains on queue, it will be returned to the same queue and takes the travel consultant out of that specific queue.
A travel consultant will not be able to access another queue while still active on a specific queue.
QUEUE WORKING
ENTRY FORMAT DESCRIPTION
I Ignores the PNR / message in work area and places in queue
E After updating changes manually, end transaction and removes PNR from queue
ER
EWR
QR
After updating changes manually, end transaction and redisplay the PNR
Will update changes automatically, end transaction and redisplay the PNR
Removes current PNR from queue if no changes required. Next PNR will be displayed.
Note: EPR keyword
“SUBMGR” is required to QR a message from queue
QCL/ALL
QCL/9
Removes PNRs from all queues that are past-dated or have no itinerary
Note: A “SUBMGR” EPR keyword is required to perform this function
Removes PNRs from a specific queue e.g. 9 that are past-dated or have no itinerary. Requires EPR keyword “SUBMGR”
PNR Division cannot be performed while inside the queue.
A different PNR cannot be retrieved while inside the queue
10-Jan-17 Sabre Basic Course Page| 99
QUEUE EXIT
Before you make a new PNR or access another queue, you must exit from the queue system first.
ENTRY FORMAT DESCRIPTION
QXR
QXI
QXE
Removes current PNR / message from queue and exits queue
Ignores PNR / message in work area, places it back at queue and exits queue
After finalizing and changes made, end transaction for the
PNR and exits queue
OTHER QUEUE ENTRIES
Sometimes you may want to display a specific PNR within your Queue but you do not wish to go through the whole list of PNRs, you may perform the below entries to start reading the queue from specific PNRs onwards.
ENTRY FORMAT DESCRIPTION
Q/9/LN
Display a list of PNRs on queue 9 with primary passenger name showing
Q/9¥NM-10 Access Queue 9 and start displaying from 10
th
PNR onwards
10-Jan-17 Sabre Basic Course Page| 100
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
* Perform Fare Quote Command
* Interpret Fare Quote Response
Use different Fare Quote Options
10-Jan-17 Sabre Basic Course
Fare Quote
Page | 101
FARE QUOTE INTRODUCTION
Fare Quote provides international and domestic point-to-point fare display of normal and special published and negotiated fares. Travel Date and Carrier Code are the most essential qualifiers to be used in the Fare Quote command to retrieve desired fares. If no travel date is specified in the
Fare Quote command, the default travel date will be the current day.
Note:
Fare Quote can display up to a maximum of 650 lines of fares.
System returns an integrated list of Published and Negotiated Fares.
Fares are displayed from the lowest to the highest fare amounts.
Fares filed with various Global Indicators will be arranged in the following default sequence:
EH - via the Eastern Hemisphere
TS - via Trans Siberia
FE
RU
-
- via IATA Area 3 between Russia and TC3
AP
PA
PN
AT
SA
-
-
-
-
- via the Atlantic and Pacific via the Pacific
Pacific via North America via the Atlantic via the South Atlantic
WH - Within the Western Hemisphere
System will display a maximum of 60 carriers' fares if no carrier code is specified in the
Fare Quote command.
10-Jan-17 Sabre Basic Course Page | 102
BASIC FARE QUOTE - SINGLE CARRIER
Format: FQ<originating city or airport code><destination city or airport code><travel date> - <2letter carrier code>
Example: FQSINHKGØ1JAN-SQ
Sample of Basic Fare Quote - Single Carrier Response:2
FQSINHKG01JAN-SQ«
SIN-HKG CXR-SQ TUE 01JAN13 SGD
3K 3/ 0/ 0 BR 0/ 0/ 2 CA 0/ 0/ 8 CI 0/ 0/ 4 CX 8/ 1/ 1
CZ 0/ 0/ 3 GA 0/ 0/ 8 KE 0/ 0/ 3 MH 0/ 0/30 MU 0/ 0/10
NH 0/ 0/ 3 OZ 0/ 0/ 9 SQ 7/ 0/ 0 TG 0/ 0/ 7 UA 1/ 0/ 0
VN 0/ 0/ 4 PR 0/ 0/ 6 MF 0/ 0/ 2 BI 0/ 0/ 1
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
A1
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
*FOR AIRPASS/STAR ALLIANCE FARES USE FQQMXQMY-CARRIER CODE*
SQ SINHKG.EH 01JAN13 MPM 1912
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
A B C D D E F G H
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
2 NGV2SG - 400.00 N¥ --- 2/ 1M EH02
4 HESG 3 560.00 H¥ --- 3/ 90 EH02
5 ERSG - 640.00 E¥ --- -/12M EH02
*** BELOW ARE YY NLX FARES SIN-HKG VALID ON SQ ***
YY SINHKG.EH 01JAN13 MPM 1912
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
26. YEEIF3M - 2183.00 S¥ --- 2/ 3M EH02
27. YIF - 3189.00 S¥ --- -/ - EH02
28. CIF - 4000.00 Z¥ --- -/ - EH02
29. YIF - 2073.00 S¥ --- -/ - EH02
EH01* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED RTG 2119
1. SIN-SQ-HKG
EH02* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED MPM 1912
MILEAGE SYSTEM APPLIES ORIGIN TO DESTINATION
SPECIFIED ROUTING PERMITTED AS FOLLOWS
SIN-MNL-HKG
A4
10-Jan-17 Sabre Basic Course Page | 103
Explanation:
A1
Fare Quote Header:
Part
Part Description
Specified City Pair
Specified Carrier
Day and Travel Date
Displayed currency based on Country of Commencement (COC)
List of alternate carriers that publish fares for the same city pair of the specified travel date.
Command to display Fare Quote HELP page, i.e. FQHELP
Prompt to remind user on Paper Ticket Surcharge.
Star Alliance Fares, Airpass command
Explanation:
A2
Carrier Specified Fares Response:
Description
Specified Carrier
Specified City Pair
Global Indicator, e.g. EH
Specified Travel Date
Maximum Permitted Mileage
10-Jan-17 Sabre Basic Course Page | 104
Cont…
Carrier Specified Fares Response:
Part
Description
Vendor Code:
CODE
.
Fare Source
SITA
<blank>
ATPCO
A
Private Fare Code:
CODE
Description
/
X
*
A general Private fare without Account code and amount is not marked-up.
Marked-Up Private fare
Private fare that is ineligible for ticketing
Any Private fare filed with an Account Code
<blank>
Published fare
Same Day Fare Indicator:
Code
A
X
I
R
C
<blank>
Description
Fare has been added
Fare has been deleted
Fare has been increased
Fare has been reduced
Changes have been made on footnote, routing number or effective date in the last 24 hours
Indicates changes or additions to the fares database are not covered by the above.
B
Fare Basis Code
C
Advance Purchase Requirement.
Code Description
<numeric>
Number of days (e.g. 7)
<numeric> followed by Number of hours (e.g. 3H)
H
<numeric> followed by
M
╪
Number of months (e.g. 1M)
SI
-
Multiple advance purchase requirements exist. Refer to
Fare Rule.
Reservation and Ticketing requirement exist.
No advance purchase requirement.
D
One-way fare amount, Round-trip fare amount
E
Booking Code
¥ symbol appended next to primary booking class (e.g. B¥) indicates alternate booking class is filed.
F
Seasonality
G
Minimum/Maximum Stay
H
Routing Reference
10-Jan-17 Sabre Basic Course Page | 105
Explanation:
A3
YY Fare Response
Part Description
Carrier participated in YY filed fares.
Explanation:
A4
Routing Information
Part
Description
Global Indicator and its routing number.
* symbol appended at the end of Global Indicator and its routing number indicates the routing is bi-directional.
10-Jan-17 Sabre Basic Course Page | 106
FARE QUOTE
– OPTIONS
Item
Description
Basic Fare Quote
Without specifying carrier code and travel date, system
1 will display all applicable fares of up to a maximum of 60 carriers' fares defaulting to current day.
2
3
4
5
FQ Command
FQSINLAX1DEC-SQ
Fare Quote with Travel Date and Multiple Carriers
The applicable fares will be returned based on the specified Travel Date and Carriers.
Request for Normal Fares with Travel Date and Single
Carrier
Display Normal Fares of a specified carrier and travel date.
Request Fare With A Specific Passenger Type Code
The default - Adult fares will be displayed if no Passenger Type
Code is specified in the Fare Quote command. FQ response will display applicable fares that are filed for the specified PTC.
Passenger Type Codes:
PTC Description
ADT
Adult
CNN
Accompanied Child
INF
INS
Infant without a seat
Infant with a seat
LBR
Labour/Maid
Refer to Appendix, item C for list of Passenger Type Codes.
FQSINLAX11DEC-SQ-UA-CX
(Maximum 32 carriers)
FQSINLAX11DECNL-CI
Identifier: ¥P
FQSINLAX1DEC-
PR¥PADT/CNN
(Maximum 4 PTCs)
Request For One Way, Round Trip or Half Round Trip Fare
No combination of One-Way and Round Trip fares will be returned when any of these qualifiers is used.
FQSINLAX1DEC-BA¥OW
FQSINLAX1DEC-BA¥RT
FQSINLAX1DEC-BA¥HR
6
Request For Specific Global Indicator Fares
Only specified Global Indicator fares will be displayed.
FQSINNYC.PA1DEC-SQ
7
8
9
Request Fare of A Preferred Currency
If currency code is not specified, the default currency is based on the Country of Commencement (COC).
FQSINLAX1DEC-NH/NUC
FQSINLAX1DEC-NH/THB
Request Fare With A Specific Booking Code
Fares with the applicable booking class will be displayed.
Identifier: ¥B
FQSINLAX1DEC-MH¥BY
Request For Adult, Child And Infant Fares In A Single Fare
Quote Command
Child and infant fares when displayed are tagged with ticketing designator after the fare basis code (e.g. FRTIN,
FRTCH).
FQSINLAX1DEC-QF,ACI
FQSINLAX1DEC-QF,AC
FQSINLAX1DEC-QF,AI
FQSINLAX1DEC-QF,CI
10-Jan-17 Sabre Basic Course Page | 107
Item
Description
Request Fares with Ticketing And Travel Date
Ticketing Date: 11DEC12
10
Travel Date: 17DEC12
It is mandatory to input year if Ticketing and Travel
Date are specified.
Request Fares with Specified Inclusion Code
The default will display all Normal and Excursion fares if no fare type is used in the FQ command.
One fare type code can be specified in the FQ command. You may use ALL fare type code to view multiple fare types.
Fare Type Description
NL
Normal fares
EX
PM
Excursion fares
Promotional fares
GRP
Group and Group Inclusive fares
(GV fares)
Inclusive Tour fares
11
IT
SEA
STU
VAC
Seaman fares
Student fares
Visit Another Country fares (VUSA)
CTRW
CT
RW
ALL
Circle Trip and Round-the-World fares
Circle Trip fares
Round-the-World fares
All applicable fare types. Include adult, child and infant
NET
Net fares, mainly published negotiated fares
Senior Citizen fares
SC
MIL
Military fares
Refer to Appendix, item B for list of Inclusion Codes.
12
13
14
15
FQ Command
FQ11DEC11SINLAX17DEC12-BR
FQSINLAX1DECSTU-SQ
FQSINATH1DECSEA-SQ
FQSINLON1DECGRP-SQ
Negotiated Fares with Account Code
Fares filed with Account Code will be displayed.
Identifier: ¥AC*
FQSINLAX1DEC-OZ¥AC*IBM
(Maximum 20 alpha-numeric Account
Code)
Request fares to be displayed in the specified sort order
By default, fares are displayed in ascending order.
However, fares may be sorted in descending order.
Sort order from highest to lowest: SD
Sort order from lowest to highest: SA
Fare Quote with Travel and Return Date
When return date is specified in the FQ entry, system will validate fare's min and max stay requirements.
Request fares by Specific Fare Basis Code
Specified Fare Basis Code fare will be displayed only.
FQSINLAX1DEC-CI¥SD
FQSINLAX1DEC-CI¥SA
Identifier: ¥R
FQSINLAX1DEC-PR¥R13DEC
Identifier: ¥Q
FQSINLAX1DEC-SQ¥QYEE120
10-Jan-17 Sabre Basic Course Page | 108
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
* Display Fare Rule
* Perform shortcut command to view specific rule categories
Fare Rule
10-Jan-17 Sabre Basic Course Page | 109
FARE RULE INTRODUCTION
The Fare Rule display function allows you to view the rule provisions that are filed in conjunction with a fare so that you can verify applicability of a fare for display and pricing.
Fare rules may be displayed using the short continuation command referencing to the Fare Quote response. Alternatively, fare rules may be displayed using the long command without referencing to the Fare Quote response by specifying the origin/destination, travel date, fare basis code and carrier.
You are required to read the fare rules and ensure that the fare conditions are met before issuing tickets.
BASIC FARE RULE DISPLAY - SHORT COMMAND
Format:
Example:
RD<fare quote display line number>
RD1
FQSINHKG01JAN-SQ«
SIN-HKG CXR-SQ TUE 01JAN15 SGD
3K 3/ 0/ 0 BR 0/ 0/ 2 CA 0/ 0/ 8 CI 0/ 0/ 4 CX 8/ 1/ 1
CZ 0/ 0/ 3 GA 0/ 0/ 8 KE 0/ 0/ 3 MH 0/ 0/30 MU 0/ 0/10
NH 0/ 0/ 3 OZ 0/ 0/ 9 SQ 7/ 0/ 0 TG 0/ 0/ 7 UA 1/ 0/ 0
VN 0/ 0/ 4 PR 0/ 0/ 6 MF 0/ 0/ 2 BI 0/ 0/ 1
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
*FOR AIRPASS/STAR ALLIANCE FARES USE FQQMXQMY-CARRIER CODE*
SQ SINHKG.EH 01JAN15 MPM 1912
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
2 NGV2SG - 400.00 N¥ --- 2/ 1M EH02
3 QESG 3 480.00 Q¥ --- 3/ 30 EH02
4 HESG 3 560.00 H¥ --- 3/ 90 EH02
10-Jan-17 Sabre Basic Course Page | 110
Sample of Fare Rule Response:
RD1«
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-SIN TO-HKG CXR-SQ TVL-01JAN13 RULE-SG60 IPRPG/8
FARE BASIS-V92GV2SG SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-PRO RT-ECONOMY PROMOTIONAL
A
A
SGD 235.00 2119 E01JAN13 D31JAN13 FC-V92GV2SG FN-7
B C D E F
SYSTEM DATES - CREATED 19NOV12/0346 EXPIRES INFINITY
G
50.RULE APPLICATION AND OTHER CONDITIONS
NOTE – THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
ECONOMY CLASS GV2 HONGKONG PROMOTIONAL FARES
APPLICATION
AREA
THEESE FARES APPLY
FROM SIN
TO AREA 3.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
B
THIS RULE GOVERNS ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
¥
Explanation:
A
Fare Rule Header
Part Description
Associated Passenger Type for fare selected
Indicates whether fare is priceable.
Origin/Destination
Carrier
Travel Date
Tariff Rule Reference
Vendor Tariff Code
Fare Basis Code
10-Jan-17 Sabre Basic Course Page | 111
Cont…
Fare Rule Header:
Part
Description
Fare Type description and Display Type Code
Code
E
Description
Excursion
T
L
Private Fare - Net Fare with Selling amount
Private Fare - Selling amount
C
Private Fare - Net Fare without Selling amount
Normal
N
Vendor Source
Fare Rule Header:
Part
A
Description
Fare Type Code and Fare Type Description
B
C
D
Published Currency Code and Fare amount
Fare Effective Date
E
F
G
Fare Discontinuation Date
Fare Basis Code
Footnote Reference
Fare Rule creation/expiration date/time
Rule Category
Text
Description
Displays all rule categories and text. Category 50 will be displayed right below the Rule Header followed by the rest of the categories in ascending order. International Construction Rule Category is always shown last of the Rule display.
10-Jan-17 Sabre Basic Course Page | 112
RULE DISPLAY - OPTIONS (SHORT ENTRY)
– FROM FQ RESPONSE
Item
Description
RD Command
1
Display Rule
RD7
2
3
4
5
Display Fare Rule Menu
List of Rule Categories is displayed for the specified fare line number.
Display Specific Rule Category Or Categories
Only specific rule category text is displayed
Display Routing Information
Routing Details Is Displayed For The Specified Fare
Line Number
Display Rule Header
Only Rule Header Is Displayed For The Specified
Fare Line Number
6
Redisplay Current Fare Rule
RD7*M
RD7*3
RD7*3/6/9/10/11
RD7*RTG
RD7*H
RD*
10-Jan-17 Sabre Basic Course Page | 113
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
*
Price the PNR
Perform different PNR Pricing options
Store the PNR Pricing
Delete the PNR Pricing
PNR Pricing
10-Jan-17 Sabre Basic Course Page | 114
PNR PRICING INTRODUCTION
PNR Pricing, also known as Itinerary Pricing, allows you to price an itinerary stored in a PNR. Sabre
SmartPrice provides more flexibility in pricing, with a new feature built into the pricing system known as the 'Match' and 'No Match' workflow.
PNR Pricing request is allowed on a completed or incomplete PNR. System is able to price up to 24
segments including surface segments.
PNR PRICING - PRICE LIST (WPA)
Price List prices all applicable fares to a maximum of 12 matched lowest combinations for each passenger type. There are 2 easy steps to complete PNR Pricing. System will append validating carrier in the Price Quote Record (PQR) by default if validating carrier is not specified in the pricing command.
Step 1: Initiate Pricing
Format: WPA (Will Price and return All applicable fares)
Example of 'Match' fares from Price List (WPA)
WPA«
PSGR TYPE ADT
FARE BASIS BOOK CODE FARE TAX TOTAL
01 YEE120-YD* Y/Y/Y SGD 6794.00 526.00 7320.00 ADT
02 Y2R-YDRT-* Y/Y/Y SGD 7594.00 526.00 8120.00 ADT
03 Y2R-YD-YE* Y/Y/Y SGD 7704.00 526.00 8230.00 ADT
04 Y2R-YDRT-Y Y/Y/Y SGD 8136.00 526.00 8662.00 ADT
05 YEE120-YX* Y/Y/Y SGD 8594.00 526.00 9120.00 ADT
06 YEE120-YX* Y/Y/Y SGD 8774.00 526.00 9300.00 ADT
07 Y-YD-YEE1M Y/Y/Y SGD 8787.00 526.00 9313.00 ADT
08 Y2R-YXRT-* Y/Y/Y SGD 9393.00 526.00 9919.00 ADT
09 Y2R-YXOW-* Y/Y/Y SGD 9574.00 526.00 10100.00 ADT
10 C-YD-YEE1M Y/Y/Y SGD 9797.00 526.00 10323.00 ADT
11 Y2R-YXRT-Y Y/Y/Y SGD 9936.00 526.00 10462.00 ADT
12 Y2R-YXOW-Y Y/Y/Y SGD 10116.00 526.00 10642.00 ADT
ATTN*SEE OTHER FARES – USE WPA¥XM
Explanation:
Part
Description
Fare Line Number
Fare Basis Code.
Maximum number of characters to be displayed is 9. If FBC exceeds 9 characters, it will be truncated and will append an asterisk * symbol next to the incomplete FBC.
Booking Class for the specified itinerary
Maximum number of characters to be displayed is 8. If booking code exceeds 8 characters, it will be truncated and will append an asterisk * symbol next to the incomplete booking codes.
Local Currency Code
Default to Agency's location
10-Jan-17 Sabre Basic Course Page | 115
Part
Description
Fare Amount quoted without Tax/Fee
Total Tax Amount
Total Fare Amount inclusive of Tax/Fee
Mapped Passenger Type Code (PTC)
Trailer Message for Alternate Fares
By performing the command specified will display alternative lower fares of other RBDs not booked in the current PNR.
Note: Fares displayed are arranged from the lowest to highest amount.
Step 2: Store Price Quote Record (PQ)
Format: PQ<price list line number>
Example:
PQ1
PQ1«
PRICE QUOTE RECORD RETAINED
FARE RECORD-ADT-AUTO PRICED -ATPC
PQ 1 LAST DAY TO TICKET TKT/TL 30MAY15/2359 INPUT PTC – ADT
1.1BLACK/TONYMR
VALIDATING CARRIER – KL
1 OSIN KL 836N 01OCT 0030 NSFSG OK 01OCT1501OCT1501P
2 OAMS KL 835N 23OCT 2100 NSFSG OK 23OCT1523OCT1501P
SIN
BASE FARE TAXES/FEES/CHARGES TOTAL
SGD800.00 637.50XT SGD1437.50
XT 19.90SG 8.00OO 6.10OP 22.40CJ
27.00RN 3.50VV 550.60YR
SIN KL AMS315.81KL SIN315.81NUC631.62END ROE1.26655
FARE RSTR COULD APPLY/NON ENDO/
ADT DESCRIPTION FEE
OBFCA – ANY CC 20.00
PRICING TRAILER MSG
VALIDATING CARRIER – KL
WP
Notes: i.
Accepts maximum 7 fare records per entry but can store maximum of 99 records combined with
PQR, PQM & deleted Fare records.
10-Jan-17 Sabre Basic Course Page | 116
ii.
If validating carrier is not specified during pricing, system will assume and append the default validating carrier based on the following:
- For Domestic itineraries, it will assume the 1 st
transporting carrier as the validating carrier.
- For International itineraries, the system will default to the carrier performing the 1 st
change in
IATA area. If there is no change in the IATA area, then it will default to the 1 st
International carrier.
Explanation:
Part
Description
i. Fare stored for Adult Passenger Type. ii. Price Quote Record (PQR) status. iii. Single Fare Source Indicator:
SITA - SITA
ATPC - ATPCO
Combined Fare Source Indicator:
SITAX - Primary fare source (SITA)
Secondary fare source (ATPCO)
ATPCX - Primary fare source (ATPCO)
Secondary fare source (SITA)
Validating carrier specified during pricing. If validating carrier is not specified during pricing, system will assume and append the default validating carrier based on the following:
- For Domestic itineraries, it will assume the 1 st
transporting carrier as the
validating carrier.
- For International itineraries, the system will default to the carrier performing the
1 st
change in IATA area. If there is no change in the IATA area, then it will default
to the 1 st
International carrier.
System pre-stored Endorsement Remarks and will be printed on the ticket. You may use EO/ to override pre-stored Endorsement remarks.
- Modify PQR (W¥I¥EO/<space>)
- Ticketing command (W¥PQ¥EO/)
Pricing command used for the stored Price Quote Record (PQ)
System Tag
System: The fare was stored from a pricing response. No modifications were made to the PQ.
Amended: The fare was stored using the manual PQ create entries, or certain modifications were made to the PQ, such as commission or baggage allowance.
Manual: The fare was stored using the manual PQ create entries, or certain modifications were made to the PQ, such as fare data.
10-Jan-17 Sabre Basic Course Page | 117
PNR PRICING - PRICE LIST (WPA) OPTIONS
Item Description WPA Command
1
Basic PNR Pricing - WPA
Price List will return a maximum of 12 fares options. System will automatically append a validating carrier if no validating carrier is specified in the pricing command. System will price all Passenger Types in the PNR.
WPA
2
With Validating Carrier
Price with specified validating carrier
WPA¥ASQ
3
4
5
With Segment Selection
Price specific segments in the itinerary
WPA¥S1
WPA¥S1/3
WPA¥S1-5
WPA¥S1/3-5
With Name Selection
Price specific Passenger Name field
With Passenger Type
Price specific passenger type
- Child fares
- Infant fares
- Student fares
- Adult, Child and Infant fares
- Seaman fares with ship registry (GR - Greece)
WPA¥N1
WPA¥N1.3
WPA¥N1.1/3.1
WPA¥N1.1-3.2
WPA¥PCNN
WPA¥PINF
WPA¥PSTU
WPA¥PADT/CNN/INF
WPA¥PSEA¥SGR
6
7
8
9
10
With Connection
Transit at specified segment (Arrival city)
WPA¥X1
WPA¥X1/3
With Stopover
Stopover at specified segment (Arrival city)
WPA¥O1
WPA¥O1/3
With Point Of Sale And Ticketing
Price itinerary by specifying Point of Sale and
Ticketing
WPA¥SLON/TLON
With Ticketing Date
Price itinerary by specifying ticketing date
WPA¥B01JUL15
With No Fare Break
Price itinerary with no fare break at specified segments
WPA¥NB2
WPA¥NB2/4
10-Jan-17 Sabre Basic Course Page | 118
Item
11
Description
Break Fare or Mandatory Fare
Breakpoint
Price itinerary by specifying the fare breakpoint
12
Exempt all Taxes and Fees
WPA Command
WPA¥BF3
WPA¥BF3/5
WPA¥TN
13
Exempt Taxes only but not Fees
WPA¥TE
14
Exempt Specific Taxes only
Exempt specific tax codes, SW & QK
WPA¥TE-SW/QK
PNR Pricing - Price List (WPA) Quick Reference
Step Description Command
1 Initiate Price List WPA
2
Step
1
Store fare by selecting from Price List
Description
Initiate Price List
PQ<Price List line number>
Command
WPA
View Fare Quote (Optional)
View Fare Calculation Description
(Optional)
WP<Price List line number>
WPDF<Price List line number>
Display Alternate fares, when available WPA¥XM
2 Store fare by selecting from Price List PQ<Price List line number>
PNR Pricing
– View And Delete Price Quote Record (PQ)
To view the PQ after it has been stored in the PNR.
Entry: To Display the List of PQs
Format: *PQS
Entry: To Display the PQ(s)
Format: *PQ (displays all PQs if there is more than 1)
To delete the PQ
*PQ1 (when there are more than one PQ in the PNR)
Displays Fares & Taxes including Baggage information & OB Fees
– if applicable
Entry: To Delete the PQ
Format:
PQD-ALL
PQD2 (To delete a specific PQ)
10-Jan-17 Sabre Basic Course Page | 119
Timatic and ETAS
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Obtain Country Visa and Health information via the Timatic system
Apply Australia Visa by using the Electronic Travel Authority System (ETAS)
*
*
10-Jan-17 Sabre Basic Course Page| 120
TIMATIC SYSTEM
Timatic is an Automated Travel Information Manual, updated by the Timatic Service Company and controlled by TIM group of airlines who continually monitor and update the contents. It provides users with access to a database of Passport, Visa, Health and other requirements for travelers.
This Travel Information Manual can easily access by using the following codes.
Codes Description Mandatory or Optional
TIRV
TIRH
TIRA
Visa / Passport Information only
Health Information only
All
– Visa/Passport and Health Information
Mandatory
Mandatory
Mandatory
Note: Choose only one code among TIRV or TIRH or TIRA
NA
EM
DE
TR
Nationality of the traveller
Embarkation point of the traveller
Destination point of the traveller
Transit point of the traveller
Mandatory
Mandatory
Mandatory
Optional
VT Countries visited by the traveler up to six days prior to this trip. Optional
Access TIMATIC
Step 1: Switch to Timatic Mode
ENTRY:
TIM
Step 2: Check Timatic Information
Using City Code
ENTRY:
TIRA
NASIN
DESYD
EMSIN
/
TIRA/NASIN/DESYD/EMSIN
Function identifier
NA
– nationality, SIN – nationality city code
DE
– destination, SYD – destination city code
EM
– embarkation point SIN – embarkation city code
Mandatory separator
Using Country code
ENTRY: TIRA/NASG/DEAU/EMSG
TIRA
NASG
DEAU
EMSG
/
Step 3: To scroll the pages.
Function identifier
NA
– nationality, SG – nationality country code
DE
– destination, AU – destination country code
EM
– embarkation point SG – embarkation country code
Mandatory separator
Entry Format Description
TIMATIC Page Next
– Display the next page
TIMATIC Page
– Redisplay the current page
TIMATIC Page back
– Display the previous page
TIMATIC Page last
– Display the last page
TIMATIC Page first
– Display the first page
TIPN
TIPG
TIPB
TIPL
TIPF
10-Jan-17 Sabre Basic Course Page| 121
Step 4: Exit from Timatic Mode
ENTRY:
TIMATIC SRW Mask
STEP 1:
Red Apps
Booking
Services
Visa Advisor without PNR
STEP 2:
Fill up the Mask and click “Send”
STEP 3:
Scroll the pages
QUIT
The Segment Details from the Timatic Masks will auto-populate the itinerary segment from a retrieved PNR.
Other Useful TIMATIC Information
TIDFT/SIN
Full Country Text
TIDFT/SIN/GE Geography
TIDFT/SIN/CS
TIDFT/SIN/CY
TIDFT/SIN/TX
TIRCC/KUL
Customs
Currency
Airport tax
Obtain some city codes for a country
10-Jan-17 Sabre Basic Course Page| 122
ELECTRONIC TRAVEL AUTHORITY SYSTEM
Sabre subscribers are able to obtain instant authorization for an AUSTRALIAN VISA for clients using the “ELECTRONIC TRAVEL AUTHORITY SYSTEM” or known as ETAS.
Steps To Apply Visa
STEP 1: Shift to ETAS Mode
ENTRY:
ETA
STEP 2: Check which nationality is allowed to apply the VISA online
ENTRY: TIETAS6
STEP 3: Request for travel visa application form
ENTRY: TIETAR
Sample Response:
TIETAR«
TIETAA ETA APPLICATION
AGENT LOGON <..........>
PASSPORT NUMBER <..............> FROM PASSPORT TITLE PAGE
NATIONALITY <...> 1-3 CHARACTER CODE
DATE OF BIRTH <.........> DDMONYYYY/--MONYYYY/-----YYYY
SEX <.> M/F
COUNTRY OF BIRTH <...> 1-3 CHARACTER CODE
EXPIRY DATE <.........> DDMONYYYY
FAMILY NAME <........................>FULL NAMES-NO TITLES
GIVEN NAMES <........................>SPACE BETWEEN NAMES
TYPE OF TRAVEL <..> T/B
STEP 4: Complete all the screens (i.e. 4 screens) for each person traveling.
The details must be taken from passport
Use the TAB key to move from one box to another. Press ENTER key to submit for processing.
For Nationality and Country of birth, use the 1-3 character code as in the passport or you may find out the codes to be used using the following entry made in the Sabre mode
ENTRY in Sabre mode :
N
/ETAS COUNTRY CODES
Complete Family Name without title (e.g. MR, MRS and MISS) and complete Given Names with space in between names.
Type of travel
Valid for use for 12 months or the life of the passport
T Tourist whichever is shorter. For multiple stays of up to 3 months on each visit.
B Business
Valid for use for 12 months or the life of the passport whichever is shorter. For only a single stay of up to 3 months.
10-Jan-17 Sabre Basic Course Page| 123
First application screen:
TIETAR«
TIETAA ETA APPLICATION
AGENT LOGON <
1001H1J8
..>
Agent ID & PCC
PASSPORT NUMBER <
E8431694A
.....> FROM PASSPORT TITLE PAGE
NATIONALITY <
SGP
> 1-3 CHARACTER CODE
DATE OF BIRTH <
05APR1982
> DDMONYYYY/--MONYYYY/-----YYYY
SEX <
M
> M/F
COUNTRY OF BIRTH <
SGP
> 1-3 CHARACTER CODE
EXPIRY DATE <
21OCT2018
> DDMONYYYY
FAMILY NAME <
TAN
.....................>FULL NAMES-NO TITLES
GIVEN NAMES <
BERNARD JONES THOMAS
....>SPACE BETWEEN NAMES
TYPE OF TRAVEL <
T
.> T/B
Second application screen:
TIETAG ETA APPLICATION
ISSUING STATE<
SGP
> DATE OF ISSUE<
15APR2015
> DDMONYYYY
ISSUING AUTHORITY
<
IMMIGRATION AND CHECKPOINT AUTHORITY OF SINGAPORE...........
>
DOES APPLICANT HOLD CURRENT PASSPORT OF OTHER COUNTRIES<
N
> Y/N
IF YES, ENTER CODES OF ISSUING STATES <...><...><...>
HOME <
BLOCK 123 UNIT 04-567..............................
>
ADDRESS OF<
YISHUN AVENUE 1....................................
>
APPLICANT <
SINGAPORE 760123...................................
>
TELEPHONE HOME COUNTRY<
65..>
AREA<.....>NUMBER<
69752401........
>
OF BUS COUNTRY<....>AREA<.....>NUMBER<................>
APPLICANT MOB COUNTRY<....> NUMBER<..............>
EMAIL OF APPLICANT<.............................................>
Third application Screen:
TIETAD ETA APPLICATION
HAS APPLICANT EVER BEEN KNOWN BY ANOTHER NAME<
N
> Y/N
HAS APPLICANT EVER HAD A CRIMINAL CONVICTION <
N
> Y/N
NATIONAL IDENTITY NUMBER <
S8416228B...........
>
National ID Number is required for the following Nationalities:
Brunei-Darussalam
Norway
Denmark
Portugal
Finland
Singapore
Hong Kong (SAR)
South Korea
Luxembourg
Spain
Malaysia
Sweden
Netherlands
Taiwan
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Fourth (verification) application screen, the last screen:
The verification page must be filled up with exact information to the first application page.
System will provide an error if one or more of the item does not matched with the first page.
Verification page must reflect First, Second and Other Given Names accordingly. See sample below.
TIETAP ETA APPLICATION
RE-ENTER TO VALIDATE PASSPORT DETAILS
DETAILS MUST MATCH PREVIOUS SCREEN
PASSPORT NUMBER <
E8431694A.....
>FROM PASSPORT
NATIONALITY <
SGP
> 1-3 CHARACTER
FAMILY NAME <
TAN.....................
>
FIRST GIVEN NAME <
BERNARD.................
>
SECOND GIVEN NAME <
JONES...................
>
OTHER GIVEN NAME(S) <
THOMAS..................
>
ETA Approval Screen after a successful application:
ETA APPROVAL 02SEP14/1257
FAMILY NAME TAN AUSTRALIAN GOVT
GIVEN NAMES BERNARD JONES THOMAS
PASSPORT E8431694A SGP EXPIRY DATE 21OCT2018
DATE OF BIRTH 05APR1982 SEX M COB SGP
TYPE OF TRAVEL T TOURIST
ENTRY STATUS UD/601 ETA
AUTHORITY TO ENTER AUSTRALIA UNTIL 02SEP2015
PERIOD OF STAY 03 MTHS
MULTIPLE ENTRY
NO WORK – BUSINESS VISITOR ACTIVITY ONLY
ETA APPROVED
STEP 5:
ENTRY:
Exit from ETAS Mode
QUIT
Other ETAS Function:
TIETAQ To check for status of all the current visa / ETA applications
TIETAS
TIETAC
Online Help
To confirm visa validity
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Format Finder
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
* Use the Format Finder as reference for Sabre entry commands and formats
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Format Finder is an automated reference for entry commands and formats used in Sabre.
These entry commands and formats are explained in detail so that you can be a more proficient
Sabre user.
The Format Finder can be found under the Helper Apps. Upon its launch, it opens a browser type window from the bottom of the screen.
It opens within the work area tab. User just needs to type within the search bar for the entry or format that they are looking for. If a Host Error
Response is encountered, user may also use the Error Response to search for explanations, solutions or workarounds.
Example of Format Finder Launched:
Example of Search Result:
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Format Finder Quick Search
Alternative method of launching the Format Finder is to make use of the HELP/ entry. The user can make use of a sentence or specific Keywords for search.
Example: Launching Format Finder
With this method, the user do not have to launch Format Finder then indicate the search item to find the information.
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Personal Trainer
O B J E C T I V E S
Upon completion of this chapter, you will be able to:
Access Personal Trainer from Agency eServices
Shop for Courses in Personal Trainer
Add Courses to your Training Plan *
*
*
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AGENCY ESERVICES
Steps to access Agency eServices
There are a couple of ways a user can gain access to Agency eServices.
1) Log in via the URL: https://agencyeservices.sabre.com
2) Click on Community eServices within your Sabre Red Workspace.
Agency eServices URL
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The user will be required to fill in their details to log into
Agency eServices.
** Note: Agent Sign In, Password and PCC is the same as the ones used for Sabre Red Workspace.
Via Sabre Red Workspace
The user can launch the Agency eServices from the Community Agency eServices found at the Application Launcher area of the Sabre Red Workspace.
Once the user click on the Agency eServices button, the application will be launched in the Work
Area tab, no browser window is launched. The user will have the ease of access, to be able to toggle between the Sabre Red Workspace and the eServices without having to switch between browser and point of sale.
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If the user have already registered in the eServices, they will be automatically Signed in to the eServices account according to their Sign In ID used to sign in in Sabre Red Workspace. If the user has not created any Agency eServices account, they will be provided with a registration screen to perform a one time setup for future access.
The Personal Trainer is just 1 step away.
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PERSONAL TRAINER
Upon gaining access to the Agency eServices, the user may find the Personal Trainer application under the Training page.
Personal Trainer page
Click on Launch Personal Trainer to begin.
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Personal Trainer Log On
The user is required to create an account in Personal Trainer. This account is not linked to the
EPR sign in of the Sabre Red Workspace.
If this is the first time of use, the user can click on New Person-Please Add Me to register for a
Personal Trainer account.
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If the user has already created an account, they may click on the Forgot Password or Forgot
Logon Name for assistance.
Once the user is done registering or logged on, the user can start selecting a course to begin with. Click on Individual Courses to gain access to the course search.
10-Jan-17 Sabre Basic Course Page| 136
Specify the name of the course you will wish to attempt. Alternatively you may leave the Search
For field empty to gain access to all the courses in Personal Trainer library and choose from there.
Example of Search Results
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After identifying the course, click on SELECT and you will be given a summary screen.
The user have access to the following options:
- Add course to my training plan
- Start Course
- Course Status
If the user is not available now, they may add the course to their training plan like a shopping cart for future use. The Training Plan can be accessed from the side menu.
It will also reflect the stauts of the courses. The user can delete a course if added in wrongly or when the course is not required.
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To begin the Course, clikc on Start Course and it will launch the course in a separate window, please ensure Pop-ups are not blocked on your browser as reminded on the Course Detail screen.
Summary:
The Personal Trainer is an interactive online self-help learning centre. It allows the user to gain access to short, topic focused courses on the different functions in Sabre Red Workspace. The user will be able to learn from the courses at their own pace and time. Hints will be provided on screen to guide the user on how to utilise the commands which were introduced. There are exercises and certified evaluation courses which the user can utilise to gauge their understanding of what they have gone through. It is also helpful if the user requires to be refreshed on the different topics if required.
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O B J E C T I V E S
Upon completion of this chapter, you will be able to:
*
*
*
*
*
View the list of Capital Cities in Countries
Check the closest airports to a city
Check the time difference between cities & local time
Check the weather information
Display the calendar
Miscellaneous
10-Jan-17 Sabre Basic Course Page| 140
MISCELLANEOUS INFORMATION
Sabre Travel Guide
View list of Capital Cities in Countries that are grouped in alphabetical order (e.g., all nations starting with letter M)
ENTRY:
N
/GLOBEM
Distance Check
Display 10 closest airports to a city, using Full City name, country code
ENTRY:
W/
CYTOKYO,JP
Time Checks
Entry Function
Time difference based on time of a specified city.
Time difference between two cities
TET2300SYD/SIN
TETSIN/TUL
T
LON Local time of a specific city
Display Daylight Saving Time
Start/End Dates
Weather Forecast
T
DST
SFO
Function Entry
WEA/WX
SFO
WEA/AV
CPH
F
TTL/WEA
Current weather condition in city
Display average monthly temperature of a city
For more information, refer to:
Calendar
Function
Display Current Month
Tax Information
Functionality
TXN*AU
TXN**QK
TXN**QK/S20
Entry
TAPR
Description
Displays All Applicable Tax of a Country
Displays Tax Details by Specific Tax Code
Displays detailed tax information for a specific tax code by tax sequence number
141
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Appendix
10-Jan-17 Sabre Basic Course Page | 142
A.
REFERENCES
F
FOX/SINE/IN
F
FOX/SINE/OUT
F
FOX/WORK/AREAS
F
FOX/DIRECT/REFERENCE/SYSTEM
F
FOX/T
F
FOX/TIMATIC
F
FOX/ENCODE/CITY/NAME
F
FOX/SCHEDULE/DISPLAY
F
FOX/EXTENDED/SCHEDULE
F
FOX/PARTNER/DISPLAYS
F
FOX/VERIFY/FLIGHT
F
FOX/MINIMUM/CONNECT/TIMES
F
FOX/AIR/SELL/SEGMENT
F
FOX/ENTER/INFANT/NAME
F
FOX/PHONE/CREATE
F
FOX/FUTURE/TICKET/DATE
F
FOX/NAME/MODIFY
F
FOX/PHONE/MODIFY
F
FOX/TAW/MODIFY
F
FOX/6/MODIFY
F
FOX/CANCEL/REBOOK
F
FOX/INSERT/SEGMENT
F
FOX/ACTION/STATUS/CODES
F
FOX/PNR/DISPLAY/NAME
F
FOX/FLIGHT/MANIFEST
F
FOX/DISPLAY/PNR/DATA
N
/ETAS COUNTRY CODES
N
/ETAS
N
/NOREC
F
FOX/OSI
F
FOX/OSI/MODIFY
F
FOX/OSI/SSR/CODES
F
FOX/PSPT
F
FOX/GFAX/MODIFY
F
FOX/TKNO/TKNM
F
FOX/FREQUENT/FLYER
F
FOX/PRS/SPECIFIC
F
FOX/PRS/LOCATION
F
FOX/PRS/NAME/RANGE
F
FOX/CANCEL/PRS
F
FOX/EMAIL/ADDRESS
F
FOX/ITINERARY/REMARKS
F
FOX/ITINERARY/ASSOCIATED/REMAR
KS
F
FOX/COMBINE/ITIN/PRINT
F
FOX/DIT
F
FOX/DESIGNATE/HARDCOPY
F
FOX/ITINERARY/UNDESIGNATE
F
FOX/HARDCOPY/UNDESIGNATE
F
FOX/PNR/DIVIDE
F
FOX/ASSIGNED/QUEUE/NUMBERS
F
FOX/QUEUE/COUNT
F
FOX/ACCESS/QUEUES
F
FOX/WORKING/QUEUES
F
TTL
F
SPZMDN
F
TTL/ETAS
Y/AAI/AIR
Y/AAI/PRS
Y/MKT/SG1
10-Jan-17 Sabre Basic Course Page | 143
B.
FARE INCLUSION CODES
IT
FB
YB
BB
MIL
NET
SEA
SC
STU
Inclusion Code
ALL
NL
SP
EX
NLX
PM
NLP
EXP
GRP
Description
All fares of all passenger types
Normal fares
Special fares
Excursion fares
Normal and Excursion fares
Promotional / Miscellaneous fares
Normal and Promotional fares
Excursion and Promotional fares
Group and Group Inclusive fares (e.g. GV fares)
Inclusive Tour fares
First Class fares
Economy Class fares
Business Class fares
Military fares
Net fares (Private fares distributed by Airlines through ATPCO / SITA)
Seaman fares
Senior Citizen fares
Student fares
VAC
Visit Another Country fares (e.g. VUSA)
CT
Circle Trip
RW
CTRW
Round
– the – World fares
Circle Trip and Round
– the - World fares
C.
PASSENGER TYPE CODES
INF
INN
INS
LBR
SEA
STU
UNN
Passenger Type Code Description
ADT
CNN
CNE
Adult
Accompanied Child
EMI
INE
Child Negotiated
Emigrant
Infant Negotiated
Infant without a seat
Individual Inclusive Tour Child
Infant with a seat
Labourer / Maid
Seaman
Student
Unaccompanied Minor
10-Jan-17 Sabre Basic Course Page | 144
D.
RULE CATEGORIES
28
29
31
33
23
25
26
27
19
20
21
22
15
16
17
18
35
50
IC
Category No.
1
2
3
4
5
6
11
12
13
14
7
8
9
10
Category Name
Eligibility
Day / Time
Season
Flight Reservation
Advance Reservation & Ticketing
Min Stay
Max Stay
Stopovers
Transfers
Combinability
Blackouts
Surcharge
Accompanying Travel
Travel Restrictions
Sales Restrictions
Penalty
Higher Intermediate Point / Mileage
Ticket Endorsements
Child Discounts
Tour Conductor Discounts
Agent Discounts
All Other Discounts
Miscellaneous Provisions
Fare by Rule
Groups
Tours
Visit A Country
Deposits
Voluntary Changes
Voluntary Refunds
Negotiated Fares
Rule Application and Other Conditions
International Construction
MP
FR
GR
TO
VA
DP
VC
VR
SR
PE
ME
TE
CD
TC
AD
OD
NF
AC
IC
Category Code
EL
DT
SE
FA
AV
MI
MS
ST
TF
CO
BL
SU
AT
TV
10-Jan-17 Sabre Basic Course Page | 145
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* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Questions & Answers
I I X
How do I open a file?
N N G
How do I retain a PNR in Sabre?
How long will a PNR be retained in the system?
R R L
How to rebook with baggage in Sabre?
How to rebook with baggage fare in Sabre?
How to rebook partial ticket in Sabre?
I I X
What are some common issues when opening a file?
Related manuals
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