Basic Installation Module

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Objectives

●

Upon completion of the module, the participant will be able to:

•

Locate the installation documentation, manuals and videos

•

Follow safety installation guidelines

•

Understand YahClick as a service

•

Understand basic installation steps

•

Complete an Installation Reference Sheet

•

Obtain standard installation tools

•

Follow installation guidelines and mounting requirements

•

Follow grounding guidelines

•

Identify approved and non-approved installation examples

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How YahClick Delivers High Speed Internet

●

When we sell the

YahClick service we are offering the customer high speed internet via satellite

●

The service is provided by a Ka satellite system

Computer workstation:

- PC

- UNIX

- Linux

Satellite

Modem

Antenna

Yahsat

Internet

Gateway

Internet

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Satellite Frequency Band Overview

C-band

4-6 GHz

Large

Dish Size

Rain Fade

Minimal

Terrestrial Interference

High

Installation

Download/Upload

Speeds

Two-man team

Slow

Bandwidth

Requirements

Large

Ku-band

11-14 GHz

Medium

Medium

Medium

One to two man team

Medium

Medium Small

Ka-band

18-30 GHz

Small

Highly susceptible

None

One man team

Fast

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Satellite Modem Features

●

The satellite modem connects to the computer via Ethernet cable

●

The satellite modem is a self-hosted terminal that delivers accelerated IP traffic

●

Compatible with all operating systems that are TCP/IP compliant (Current versions of Windows and Macintosh officially supported)

●

Satellite Modems feature a built in

DHCP server that allocates dynamic

IP addresses

●

The YahClick system provides a secure connection to the internet via satellite

●

The System Control Center displays information and also can be used for troubleshooting and can be accessed from any computer on the local network

●

The modem has a DNS caching proxy that reduces time required for domain name lookup

●

Automatically adjusts the transmit data rate when necessary due to inclement weather

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RF Warning

All systems transmit and receive RF energy

●

Requires antenna to be mounted at a height not less than 5ft from bottom lip of reflector to the ground or surface and out of reasonable reach of children. See Antenna Site Preparation and Mount Installation Guide.

●

To ensure installer safety, when transmitter is active, pointing should be performed from behind antenna

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General Installation Overview

● Installer obtains Installation Reference Sheet (IRS), runs Site Location Verification

Tool (SLVT), gathers necessary software and tools, and arrives onsite

● Conduct on-site survey, discuss install options with customer

● Assemble the antenna, install mount on approved surface, install cable and

ground the system

● Commission satellite modem through web browser

● Coarse point (peaking) and fine point antenna (squinting)

● Verify modem software download and operational status

● Use On-site Validation Tool (OVT)

● Complete Installation Reference Sheet (IRS)

● Installer departs site and reports back to service provider

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Country Code Requirements

●

Only certified installers may install or service Hughes antennas and their components. Installers must expressly acknowledge the Hughes requirements for Hughes installations

●

Properly install system to prevent interference

●

Hughes antennas are not designed or licensed for aeronautical, maritime, or other boat- or ship-based installations or use

●

The antenna must be installed in a location not readily accessible to children and in a manner that prevents human exposure to potentially harmful levels of radiation

●

Site preparation practices must conform to the requirements set forth in this guide

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Where to Locate Manuals, Install Specs, and FSBs

●

Go to the Installation Portal

( http://install.yahclicksupport.com

)

●

Enter your User ID and

Password

•

Note: Installers must have received their installer ID number to be able login to the Installation Portal

●

Access the latest manuals, OVT, technical specifications and Field

Service Bulletins (FSB)

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Minimum Installer Computer Requirements

Operating systems

Windows 7 or higher

Windows Vista

Windows XP

Hardware requirements

1 gigahertz (GHz) Pentium processor and 1 gigabyte (GB) of system RAM (32-bit) or 2 GB of system RAM (64-bit)

1 gigahertz (GHz) Pentium processor and 1 gigabyte (GB) of system RAM

500 megahertz (MHz) Pentium processor (recommended

1 GHz) and 256 megabytes (MB) of system RAM

Additional Requirements For All Operating Systems

Ethernet Network Card

Internet Explorer versions 5.x and higher or Firefox versions 2.x and higher required

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Minimum Customer Computer Requirements

Operating systems

Windows 7 or higher

Windows Vista

Hardware requirements

1 gigahertz (GHz) Pentium processor and 1 gigabyte (GB) of system RAM (32-bit) or 2 GB of system RAM (64-bit)

1 gigahertz (GHz) Pentium processor and 1 gigabyte (GB) of system RAM

Windows XP

500 megahertz (MHz) Pentium processor (recommended

1 GHz) and 256 megabytes (MB) of system RAM

OSX 10.1 and higher

(Apple Macintosh)

128 MB RAM

Additional Requirements For All Operating Systems

Ethernet Network Card

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Installation Reference Sheet

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● Referred to as IRS

● SAN and PIN are used to activate service during installation

● SAN and Service Order

Number (FSO) are required to perform an

OVT test

● Customer Information will provide the hardware type and Lat/Long parameters needed for site installation

● Installers are required to run SLVT prior to site visit to confirm installation location and customer hardware

Installation Reference Sheet

● Installer Information should be filled out prior to installation

● Any Non-Standard work must be itemized and initialed prior to installation

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Installation Reference Sheet

● Peel Off serial number labels are provided on

Satellite Modem and

Radio Assembly. Labels must be affixed to the

Installation Service Order form.

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Installation Reference Sheet

● Post Installation Check

List must be completed prior to installer leaving site

● Installer must use Post

Installation Audit Form to ensure quality and installation compliance

● Post Audits will minimize dealer/installer charge backs found during

Quality Audits (QA)

● Additional notes or information can be annotated at the bottom of the form

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Installation Reference Sheet

● Installer must leave the last page of the IRS with the customer

● This provides the customer with their

SAN, PIN, and Service

Partner information

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Service Call Order Form

● The Service Call Order form is to be used when a customer has issues and a ticket is opened.

This form should be used to record all repair actions

● Fill in the appropriate customer information obtained from the IRS

● Complete the installer information section

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Service Call Order Form

● Ensure that Pre Service

Call Checklist is completed prior to site visit

● View customer OVT and

SVT information prior to the service call

● Complete the items under Pre Service Call

Audit before making any corrections or repairs

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Service Call Order Form

●

Pre Service Call Check List

●

Run and review historical plots while at the office

●

Your management can print them out to attach to the Service call order

●

Also run the OnSite Validation tool while in the office, print and attach to the Service Call Order

●

Review both and note any plot issues and any red indications. Also note at the bottom of the OVT report recommended fix actions. This becomes your baseline for repair

●

Pre Service Call Audit

Once at the customer’s site inspect the dish and cable for possible damage or defects

1.

Walk the cable run looking for damage or extreme bends in the cable (exceeding 45 degrees)

2.

Check all connectors for damage, tightness and water intrusion

3.

Next, check the mount to ensure all bolts are installed and tight. A loose mount will cause unstable transmit and receive

4.

Next, complete a push pull test on the dish to ensure it is tightly connected to the mount

5.

If there is a possible Line of Sight issue use you angle finder to ensure proper clearance. You should have at least

10 degrees clearance if the obstruction is a tree or bush (non fixed). If it is a building 5 degrees will be fine

6.

Check the power applied to the modem, ensure that the modem lights are on. If not you will need to test the voltage at wall, use a voltmeter or plug another device into the current wall socket

7.

If the modem is enclosed you need to verify that it has enough clearance within the housing to dissipate heat. See modem installation for proper clearance

8.

Using the notes area below this section, enter any issues you have found. Run OVT if you did a repair. Failure of

OVT (red values) requires further investigation.

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Service Call Order Form

● Identify what repair actions were completed

● Verify site OVT after completion of repairs and record sign off number on the Service Call Order form

● Ensure that the customer can browse the internet prior to leaving the site

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Service Call Order Form

●

Repair Actions:

•

Check off any repairs completed

•

If you completed more than one repair be sure to check off every repair action

•

If more detail is required, use the notes below this section

•

Run OVT and record the sign off number that will be available once you get all green parameters

●

Lastly, ensure that the customer can again browse the internet before leaving the location

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Standard Tools and Parts Needed for Installation

Type of installation

All Installations

Items you must supply

Coaxial cable • Weatherproof 360° cable connectors

• UV Rated Cable ties • Insulated U-shaped tacks •

Ftype ground block and screws • #6 washer (to help with drilling) • Silicone sealant • 14 AWG copper or 10 AWG copper ground wire, as required for installation for grounding scheme , dielectric grease, silicone tape, ground enclosure for exposed ground blocks

Tools you must supply

Compass • Angle finder or protractor • Carpenter’s level • Pencil or chalk • Ladder or stepladder • Electric drill • Ruler and tape measure • Adjustable wrench

(socket preferred) • Torque wrench (up to 18 foot pounds.) • Torque wrench (18-25 inch pounds) •

Open-end or socket wrenches: 3/16, 1/2, 5/16, 7/16,

9/16inch • Needle-nose pliers • Lineman pliers • String

• #2 Phillips or similar screwdriver • Flat-blade screwdriver • Hammer • Permanent marker • Crimp tool

• Digital voltage meter • Ka Installation kit (DAPT and 1 squinter)

• GPS • 7/64” Allen wrench • 3mm Long

Handle Allen wrench • .020 feeler gauge

Wood frame roof

Concrete masonry or

concrete wall

Metal pole

If 5/16-inch x 4-inch lag screws are decided for this installation, Installer must provide them and the

5/16-inch galvanized washers

3/8-inch x 3inch Hilti sleeve anchor, Qty: 6 • If also installing optional brace kit, 1/4-inch x 2-1/4-inch

Hilti sleeve anchor, Qty: 4

Approved metal pole, 2-3/8-inch diameter

Note: Use 2 7/8-inch diameter pole for 0.98m antenna with step-down adapter (applies only to Ka)

Drill bits: 3/8, 1/4, 1/8, and 5/32-inch

Hammer drill • Masonry drill bits: 3/8-inch

Holedigging tools • Wheelbarrow or concrete mixing box •Hacksaw

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Run Site Location Verification Tool

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●

After logging into the portal and entering a valid Service Order and

SAN run the SLVT

●

Verify Beam ID, antenna size, and

ODU type prior to site visit

Site Location Verification Tool

•

Site Location Verification Tool

(SLVT) is used to validate site location, beam ID, and hardware

•

SLVT will indicate site location based on order entry

•

Installer can either clink on the map or manually enter the correct LAT/LONG position in decimal or degree format

•

Once LAT/LONG position has been updated, click on Submit

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SLVT Validation

•

Location based on entry

•

Location based on order

•

Based on site location, SLVT will validate the order and recommend hardware to reach desired site availability

•

Click the radio button to select the ODU type

•

Click on Confirmation

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SLVT Validation

•

SLVT confirms Beam Match with original order

•

Order is successfully created

•

Confirm antenna size and ODU power

•

Proceed to customer site for installation

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SLVT Errors

•

If the site location is vastly different than order location, installer may see SLVT errors

•

Beam Not Found: based on the updated location there is not a valid beam available

•

Beam Different: based on the updated location, the site requires activation in a different beam than originally ordered

•

In either case, installer should follow Service Partner guidelines to determine the next step

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Site Survey

•

A Site Survey consists of:

•

Unobstructed line of site to satellite

•

Antenna Placement

•

Modem Placement

•

Determining grounding placement

•

Determining cable runs

•

Customer considerations

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Satellite Modem Placement Considerations

●

Modems use convection cooling

●

Recommended ventilation space is approximately 6 inches

●

Ensure that the modem is not installed near any heat sources

●

Do not place modem inside enclosure or on its side

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Mounting Antenna Requirements

● Approved surfaces: solid wood surface, cement, pole mount (contact utility company prior to digging), non-penetrating roof mount, asphalt shingle roof

● Do not mount on these surfaces: brick, tile, cedar shingles, stucco, aluminum, vinyl and asbestos siding

● Antennas must be mounted a minimum of 5 ft. from ground to bottom lip of the reflector to ensure it is out of reach of children

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.

Approved Tri Mast Mount for 0.74m Antenna

Type A or C uses support leg eyelet with 4-hole mounting bracket plate

This drawing shows a type A trimast, but it applies to both type A and C

● Trusses or rafters must be spaced from 16 inches to 24 inches apart on center.

● The roof surface must consist of relatively thin, resilient materials, such as asphalt or composite shingles, sheet metal, or similar materials, over wood sheathing with a thickness that must not exceed

¾ inch.

● A satellite antenna cannot be installed on slate roofs or Spanish tile roofing made of clay or other brittle materials.

● The roof pitch (also called slope) must be between 3:12 and 12:12.

● Center hole lag screws must be centered in the truss or rafter.

● The wood-frame roof interior must be unfinished so that placement of lag screws can be verified and the roof reinforced if necessary.

● The minimum size for roof truss members is 2 inches × 4 inches.

Roof rafters must be nominal 2× material (such as 2 inches × 4 inches or 2 inch ×. 6 inch)

● Large timber roofs with frequent spacing of members are also permitted. These are constructed of wood members larger than the nominal 2× sizes, and include post and beam structures with members from 4 inches × 4 inches and larger. The members cannot be spaced more than 24 inches on center. Their physical properties must match or exceed those of Spruce-Pine-Fir No. 2

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Determine the Centers of Trusses and Rafters

Use a Stud finder as a primary method for determining where the center of the roof trusses and rafters.

Alternative method requiring attic access:

● Lift a shingle and drive a nail vertically through the roof beneath the shingle such that the nail projects above and below the roof at least ¼ inch

● Measure from the nail to the rafter within the attic

● Transfer this measurement onto the roof to locate the rafter and its center.

Ideally this measurement should be accurate to within 1/16 inch.

● After installing the lag screws, check inside the attic to make sure each screw did not miss the rafter of split out the side of the rafter (even partially)

● Do not leave the nail protruding on the shingled side of the roof

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Approved Wall Mount for 0.74m Antenna

Wall Mount

● Verify mast is plumb

● Use tri-mast

● Mount mast so bottom of reflector is at least five feet above ground

● Secure all mounting points of the tri-mast in studs on wood construction

● Foot must be at least 12 inches from discontinuous surface to allow room for mounting struts

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Alternate Pole Types for .74 Antenna Installation

● Additional pole type specifications are given in detail in FSB_090402_01C

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Approved Non-Penetrating Mount Installation

G-19229 P

01/06/00

● Non-penetrating mount installation includes:

• Mount base

• Ballast

• Rubber pad

● Installer should refer to the antenna installation manual or manufacturer specifications to determine the amount of ballast needed

● Non-Pen mount cannot be used for mobile or temporary installations. Must be in location with restricted access

● For more information regarding non-pen installations please refer to “Antenna Site

Preparation and Mount Installation Guide”

(1035678-0001)

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Cable Specifications

Bulk RG6

RG11

Bulk RG6

● Solid copper RG6, RG11, and any other approved cable type is required on all installations

● A minimum of 25ft of cable must be used between the antenna and modem

● A 10ft service loop on back of antenna and 10ft service loop at modem is required on all installations

● #17 Messenger wire may be used to ground from antenna to ground block

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English to Metric Conversion

ENGLISH

1 ft

5 ft

10 ft

15 ft

20 ft

25 ft

30 ft

METRIC

0.30 M

1.25 M

3.05 M

4.57 M

6.10 M

7.62 M

9.14 M

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Ka Radio Assembly Cable Connections

● Connect the satellite modem using solid copper RG6 cable to the radio assembly

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Weatherproofing

● All F-connectors must be compression type

● Radio connectors must be protected by wrapping them with weatherproof tape such as GB

Electronics silicone tape

● Wrap the connector and cable with weatherproofing tape and secure the tape with a cable tie

● Tape and cable ties must be resistant to UV rays

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Grounding Video

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● Please watch our grounding video. It follows the basic installation module

● Please be patient streaming this video, file may take several minutes to load due to large file size

Grounding Requirement

● Country codes require grounding of all receive and transmitting antennas

● Static electricity may cause damage to satellite modem and computer

● Improperly grounded systems or improperly wired AC outlets may damage the satellite modem

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Acceptable Grounding Point on Antenna

● Use double nut and bolt through the elevation slot with ground wire fully wrapped clockwise around the bolt

● Choose Ring lug terminal for the size wire being used and crimp with the correct crimp tool (No channel locks or pliers)

● #17 messenger wire as part of dual RG6 cable can be used as ground from antenna to ground block

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Indoor and Outdoor Ground Block Requirements

Indoor ground blocks

Outdoor ground block utilizing weatherboots

Outdoor ground block utilizing enclosure

● If a ground block is installed outdoors, it must be inside a weather resistant enclosure or have each connector covered with a full length weather boot that has been filled with dielectric grease

● Indoor ground blocks and outdoor ground blocks installed inside an enclosure, do not require silicone tape

● All cables must be secured using suitable methods and materials

● Concepts apply to both single and dual-IFL configurations

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Grounding Requirements

– FSB_050518_01E

All grounding must meet the following requirements:

1. All outdoor F-connectors threads must be coated with dielectric grease before connecting them to the radio or ground block. Radio connectors must also be wrapped with a weatherproof tape such as GB Electronics silicone tape or covered with a full length weather boot that has been filled with dielectric grease.

NOTE: Connectors installed indoors or in an enclosure, do not need to be

protected with a weather boot or tape

2. Tighten Radio & ground block connectors to 20 in./lb. with a torque wrench such as the Ripley TW 207-AH-B

CAUTION: Do not wrench tighten indoor unit connectors. Finger tighten only, snug with no play

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Grounding Requirements

– FSB_050518_01E

3. IFL cable splices are not allowed outdoors except as an emergency measure to restore service. Any outdoor splice must be filled with dielectric grease, wrench tightened and sealed with weatherproof tape.

4. Install the ground block inside the building whenever possible, as close as practicable to the POE.

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Approved Grounding Locations

Metallic cold water pipe within 5ft of service entrance

Structural steel (scrape coating to make reliable contact)

I-beam clamp (scrape coating to make reliable contact)

Indoor Meter

Outdoor Meter

Front meter box pan clamp

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Split-bolt attached to meter ground Raceway clamp

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Metallic power service raceway

Approved Grounding Part List

High Freq Ground Block

Ground Wire

Corner Clamp (Meter Box)

Front Meter Clamp

Pipe Clamp

“I” Beam Clamp

12 Inch Copper Strap

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● Purchase approved grounding parts from authorized distributors

Approved/Non Approved Installations

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Approved Indoor Grounding Examples

● Used required indoor ground block

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APPROVED

● Ground block within 20ft of ground source (cold water pipe)

Recommendations for improvement:

● Ensure cold water pipe is within 5 ft of service entrance (unverifiable from picture)

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Non-Approved Outdoor Grounding Example

● Used outdoor ground block enclosure

Corrective Action Needed:

● Use larger enclosure to allow larger bend radius of cables for either single or dual-IFL run

● Cables should be labeled with red and blue phase tape indicating transmit and receive for dual-IFL configuration

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Approved Grounding Example

● Ground block is within

20ft of ground source

(front meter pan clamp)

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Non-Approved Grounding Example

Corrective Action Needed:

● Ground block must be installed inside an enclosure or with weatherboots and dielectric grease

● Ground block must be within 20ft of ground source

● Ground rod should be back bonded to house ground

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HUGHES PROPRIETARY II

Approved Roof Mount Example

Incorrect Grounding

● Weatherproofed connectors

● Good wire management

● Grounded properly to service raceway

● Concepts apply to both single and dual-IFL configurations

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Non-Approved Installation Example

Corrective Action Needed:

● Cables should be labeled with red blue phase tape indicating transmit and receive for dual-IFL hardware

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Non-Approved Roof Installation Example

Corrective Action Needed:

● Lag bolts must be mounted in center of trusses

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Non-Approved Wall/Roof Installation Example

Corrective Action Needed:

● Follow approved mounting methods

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Installer Support and Resources

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Installer Support and Resources

● Training website: http://yahsat.rapidtraining.com

● Current technical information can be found on Installation Portal:

http://install.yahclicksupport.com

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