Promise Technology SmartStor NS4600

S MART S TOR

NS4600

Product Manual

Version 1.0

SmartStor NS4600 Product Manual

Copyright

© 2009 Promise Technology, Inc. All Rights Reserved.

Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark

Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits.

Promise Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice.

Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.

This version of the Product Manual supersedes all previous versions.

Recommendations

In this Product Manual, the appearance of products made by other companies, including, but not limited to software, servers, and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer, or support any product made by another manufacturer.

ii

Contents

Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Compatible Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Client OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Chapter 2: Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Unpacking the SmartStor NS4600 . . . . . . . . . . . . . . . . . . . . . . . . . .5

Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Installation: Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Installation: Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Setting up the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Finding the SmartStor’s IP Address . . . . . . . . . . . . . . . . . . . . .22

PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Chapter 3: Connecting to the SmartStor . . . . . . . . . . . . . . . . . . . . . .29

Setting up a Network Drive on a Windows PC . . . . . . . . . . . . . . . .29

Setting up a Network Drive on a UNIX or Linux PC . . . . . . . . . . . .33

On a Windows or Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . .33

Setting up UNIX/Linux Service . . . . . . . . . . . . . . . . . . . . . .33

Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

On the UNIX/Linux PC with Command Line Interface . . . . . . .34

On the Linux PC with Graphic Desktop . . . . . . . . . . . . . . . . . .35

Setting up a Network Drive on a Macintosh PC . . . . . . . . . . . . . . .37

In PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

On the Macintosh Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

iii


Chapter 3: Connecting to the SmartStor, cont.

Connecting a USB Printer to SmartStor . . . . . . . . . . . . . . . . . . . . .41

Setting up the Print Server on SmartStor . . . . . . . . . . . . . . . . . . . .42

Setting up Windows Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Setting up Linux Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Setting up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Connecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Linux PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Disconnecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Setting-up Apple iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Downloading the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . .54

Installing the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Installing and Configuring Apple iTunes . . . . . . . . . . . . . . . . . .56

Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .64

Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Chapter 5: Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Accessing Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Picture Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Displaying a Picture File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Downloading a Picture File . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Video Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Playing a Video File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Downloading a Video File . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Music Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Playing a Music File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Downloading a Music File . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Making a New Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Adding a Music File to an Existing Playlist . . . . . . . . . . . . . . . .72

Playing Music File from a Playlist . . . . . . . . . . . . . . . . . . . . . . .72

Deleting a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

iv

Contents

Chapter 6: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Working with SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Opening the MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Opening the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Choosing a SmartNAVI Language . . . . . . . . . . . . . . . . . . . . . .77

Starting the Advanced Storage Manager (PASM) . . . . . . . . . .78

MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

SmartNAVI Tray Icon (Windows only) . . . . . . . . . . . . . . . .78

Viewing SmartNAVI Information . . . . . . . . . . . . . . . . . . . . . . . .78

Locking the SmartNAVI Window . . . . . . . . . . . . . . . . . . . . . . . .79

Closing SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Alternative Method for Windows . . . . . . . . . . . . . . . . . . . . .79

Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Creating the Default User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Changing User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Deleting Members from a Group . . . . . . . . . . . . . . . . . . . . . . . .83

Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Expanding a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . . .87

Viewing a List of RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . .87

Recreating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Doing a Backup Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Scheduling a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Viewing Backup Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Changing a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . .92

v


Chapter 6: SmartNAVI, cont.

Managing Backups, cont.

Deleting a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . . .93

Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .94

Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Creating a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Opening a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Viewing a List of Share Folders . . . . . . . . . . . . . . . . . . . . . . . .97

Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .97

Deleting a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Mounting a Share Folder /

Creating a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Un-mounting a Share Folder /

Disconnecting a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . .98

Setting up a Share Folder for Time Machine . . . . . . . . . . . . . .98

Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Configuring a NAS System . . . . . . . . . . . . . . . . . . . . . . . . . . .100

One Click Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Advanced Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Changing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . .102

Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Choosing a Default NAS System . . . . . . . . . . . . . . . . . . . . . .103

Enabling or Disabling Event Notification . . . . . . . . . . . . . . . . .103

Enabling Event Notification . . . . . . . . . . . . . . . . . . . . . . . .103

Disabling Event Notification . . . . . . . . . . . . . . . . . . . . . . .104

Viewing the System Event Log . . . . . . . . . . . . . . . . . . . . . . . .104

Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .104

Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Viewing Plug-in Version Numbers . . . . . . . . . . . . . . . . . . . . .105

Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .106

Enabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .107

Using SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

vi

Contents

Chapter 6: SmartNAVI, cont.

Managing Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Adding a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Drag and Drop Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Dragging and dropping files . . . . . . . . . . . . . . . . . . . . . . .110

Batch Downloading Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Viewing the Download List . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Removing a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Pausing and Resuming a Download . . . . . . . . . . . . . . . . . . . .112

Pausing a Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Resuming a Download . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Viewing the Downloaded List . . . . . . . . . . . . . . . . . . . . . . . . .112

Opening a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .112

Deleting a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .113

Using Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Viewing Playlists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Creating a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Playing a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Renaming a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Deleting a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Playing a Single Music or Video File . . . . . . . . . . . . . . . . . . . .116

Managing Photo Albums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Making an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Part 1: Making your Album . . . . . . . . . . . . . . . . . . . . . . . .118

Part 2: Exporting or Uploading your Album . . . . . . . . . . .119

Part 3: Viewing your Album . . . . . . . . . . . . . . . . . . . . . . .119

Viewing an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Editing an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Deleting an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Chapter 7: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Method 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

vii


Chapter 7: PASM, cont.

Navigating in PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Logging out of PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Setting up SmartStor with the Setup Wizard . . . . . . . . . . . . . . . . .130

Step 1 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Step 2 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Step 3 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Step 4 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Step 5 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Finish Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Changing the Administrator’s Password . . . . . . . . . . . . . . . . .132

Changing a User's Password . . . . . . . . . . . . . . . . . . . . . . . . .133

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . .134

Removing Members from a Group . . . . . . . . . . . . . . . . . . . . .134

Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Managing File & Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Setting up Windows Access . . . . . . . . . . . . . . . . . . . . . . . . . .137

Setting up Windows Service . . . . . . . . . . . . . . . . . . . . . . .137

Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Setting up UNIX/Linux Access . . . . . . . . . . . . . . . . . . . . . . . .139

Setting up UNIX/Linux Service . . . . . . . . . . . . . . . . . . . . .139


Setting up Macintosh Access . . . . . . . . . . . . . . . . . . . . . . . . .140

Setting up Macintosh Service . . . . . . . . . . . . . . . . . . . . . .140


Setting up FTP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Setting up FTP Service . . . . . . . . . . . . . . . . . . . . . . . . . . .141


Setting up your Print Server . . . . . . . . . . . . . . . . . . . . . . . . . .142

Setting up your DLNA Server . . . . . . . . . . . . . . . . . . . . . . . . .142

Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

viii

Contents


Managing File & Print Services, cont.

Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .143

Enabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Viewing a List of Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Modifying Folder Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Adding a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Deleting a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Setting up Folder Sharing: Windows, Macintosh, FTP . . . . . .145

Setting up Folder Sharing: UNIX and Linux . . . . . . . . . . . . . .146

Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .147

Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .148

Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Deleting a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Viewing an External USB Drive or Memory Stick . . . . . . . . . .151

Formatting an External USB Drive or Memory Stick . . . . . . . .151

Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Viewing a List of Snapshot Backups . . . . . . . . . . . . . . . . . . . .152

Setting up a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . .152

Scheduling a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . .153

Recovering Snapshot Backups . . . . . . . . . . . . . . . . . . . . . . . .153

Viewing the NAS Replication Schedule . . . . . . . . . . . . . . . . .154

Setting up NAS Replication . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . .155

Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .156

Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . .156

Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . .157

Working with DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Making DDNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .159

Sending a Test Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . .160

Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .161

ix



Making Management Settings, cont.

Deleting an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . .161

Upgrading the System Firmware . . . . . . . . . . . . . . . . . . . . . .161

Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .161

Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Enabling and Disabling the Buzzer . . . . . . . . . . . . . . . . . . . . .162

Viewing UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Setting up a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Setting up System Standby . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . .165

Adjusting for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . .165

Running the Network Time Protocol . . . . . . . . . . . . . . . . . . . .166

Viewing the Results of NTP Synchronization . . . . . . . . . . . . .166

Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .167

Using PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .168

Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .169

Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Chapter 8: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .171

Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .174

RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

x

Contents

Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .181

Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .182

Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .184

SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .184

Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .185

Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .186

Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .187

Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .191

Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .192

Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .194

SmartStor Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .197

Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .198

Chapter 10: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Appendix A: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .216

Appendix B: Important Information . . . . . . . . . . . . . . . . . . . . . . . . .217

GNU General Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

xi

SmartStor NS4600 Product Manual xii

Chapter 1: Introduction to SmartStor

•

About This Manual (page 1)

•

Architecture (page 2)

•

Protocol Support (page 2)

•

Key Benefits (page 2)

•

Specifications (page 3)

•

Compatible Backup Software (page 4)

•

Client OS Support (page 4)

•

Browser Support (page 4)

Promise Technology’s SmartStor NS4600 is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users.

With a NAS product, users can save their work and have access to files over the network without having to carry around a disk drive or memory stick. The

Administrator can manage access privileges for greater security. Multiple backup and synchronization functions protect your data.

About This Manual

This Product Manual describes how to setup, use, and maintain the SmartStor

NS4600. It also describes how to use:

• SmartNAVI software that you install and run on your Windows or Macintosh

PC

• Promise Advanced Storage Manager (PASM) software that runs on the

SmartStor

This manual includes a full table of contents, chapter task lists, and numerous cross-references to help you find the specific information you are looking for.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative ways of doing a task.

Important

An Important calls attention to an essential step or point required to complete a task. Important items include things often missed.

1


Caution

A Caution informs you of possible equipment damage or loss of data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.

Architecture

The SmartStor NS4600’s architecture is based on the Intel IOP321, 600 MHz microprocessor and the Promise PDC42819 Serial ATA RAID Controller. The

Gigabit Ethernet port is used for the data transfer and management. The USB ports are used for a printer, expansion drives, and Uninterruptable Power Supply

(UPS).

Protocol Support

SmartStor NS4600 supports:

• Windows XP Professional, 2008 Server; and Vista Home Basic and

Enterprise clients through SMB and CIFS protocols

• UNIX and Linux clients through the NFS protocol

• Macintosh clients through the AFP protocol

• FTP clients through the FTP protocol

• DLNA clients through UPnP protocol with an optional plug-in

• Up to 16 concurrent connections

Key Benefits

• Easy-to-use browser-based management interface

• Data sharing over the network

• One-touch backup of designated file folders on client PC

• Snapshot backup for real-time image of the file system

• Remote NAS-to-NAS synchronization and backup

• Network print server with USB printer

• User, Group, and Quota management

• UPS support with automated shutdown

• Heterogeneous environment: Windows, UNIX, Linux, and Macintosh

2

Chapter 1: Introduction to SmartStor

Specifications

• Disk drive support:

• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives

• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification)

• SATA specification of 3 Gb/s transfers with CRC error-checking

• eSATA external hard drive

• USB external hard drive

• Hot-swapping of disk drives

• Tagged command queuing

• Native command queuing

• Drive roaming among channels

• S.M.A.R.T. status polled every 15 minutes

• Online capacity expansion

• RAID Level Migration

• Hot spare drives

• RAID Volume rebuilding

• Gigabyte rounding

• Background rebuilding

• Spin-down in system Standby mode

• RAID level support: RAID 0, 1, 5, and 10

• Large file system support up to 6 TB

• Unicode file name support

• SATA RAID Controller: Promise PDC42819

• Server on a Chip: Intel IOP321, 600MHz

• Networking: 10/100/1000 Mb/s Ethernet Port on motherboard

• USB ports: USB 2.0, up to 480 Mb/s, two Type-A connectors

• File protocols: SMB, CIFS, FTP, AFP, NFS

• Flash Memory: 16 MB, 16-bit

• Memory: 256 MB DDR II SDRAM

• Power Supply: 90-100W with PFC, 100-230V auto-ranging, 50-60Hz AC

• Network Time Protocol (NTP) client

• Error logging

• Phone home capability (email notification) to contact IT staff

• Wake-on-LAN support

3


• Power-on Automatic support

• Hardware monitoring of:

• Fan

• Temperature

• Power

• Disk status

• One-Touch button

• Enclosure status

• Temperature, Operating: 5° to 35°C (41° to 95°F)

• Humidity, Operating: 10 to 85 percent

• Dimensions (H x W x D): 188.2 x 152.5 x 229.6 mm (7.4 x 6.0 x 9.0 in)

• Weight: 2.5 kg (5.5 lbs) without drives

Compatible Backup Software

SmartStor NS4600 is compatible with the following backup software products:

• Symantec Backup Exec System Recovery Server Edition

• Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP

• Dantz Retrospect for Macintosh

Client OS Support

The following operating systems support SmartNAVI:

• Windows Vista Home Basic

• Windows Vista Enterprise

• Windows Vista Enterprise 64-bit

• Windows Server 2008 Enterprise

• Windows XP Professional

• Mac OS 10.4.x

• Mac OS 10.5.x

Browser Support

Choose one of the following browsers to use with PASM:

• Internet Explorer 6 with SP2

• Internet Explorer 7

• Mozilla 1.7, 1.8

• Firefox 3

• Netscape Navigator 7.2, 8.1,

9.0

• Safari (Mac OS X) 2, 3

• Google Web (Windows)

4

Chapter 2: Installation and Setup

•

Unpacking the SmartStor NS4600 (page 5)

•

Installing Disk Drives (page 7)

•

Connecting to the Network (page 8)

•

Connecting the Power (page 8)

• Installing the Software

•

OS Support (page 8)

•

Installation: Windows (page 9)

•

Installation: Macintosh (page 12)

•

Setting up the SmartStor (page 17)

•

Connecting to PASM (page 22)

•

Shutting Down the SmartStor (page 28)

Unpacking the SmartStor NS4600

The SmartStor NS4600 box contains the following items:

• SmartStor NS4600 Unit

• Quick Start Guide

• Screws for disk drives

(1 package)

• Ethernet cable

• Power cord

• CD with SmartNAVI software,

Product Manual and Quick Start

Guide

Warning

The electronic components within the SmartStor are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the SmartStor or its subassemblies.

Important

To configure the SmartStor, you must install SmartNAVI. See

“Installing the Software” on page 8.

5


Figure 1. SmartStor NS4600 Front View

Disk Drive

Drive Carrier

Disk Status

LED

Disk Activity

LED

System Status

LED

Front Door

Lock

Note: This SmartStor is shown without the front door.

Ethernet

Activity LED

One Touch

Backup Button

Figure 2. SmartStor NS4600 Rear View

Power

Button

Disk Drive

Cooling Fan

USB

Connections eSATA

Connection

RJ45 Network

Connection

Power

Connection

6

Chapter 2: Installation and Setup

Installing Disk Drives

You can populate the SmartStor NS4600 with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor.

To install disk drives:

1.

Open the door on the front of the SmartStor enclosure.

2.

Pull a disk drive carrier from the enclosure. See Figure 1.

3.

Carefully lay the disk drive into the drive carrier, so that the screw holes on

the sides of the carrier align with the screw holes in the drive. See Figure 3.

Figure 3. Disk drive installed in a drive carrier

SATA Data and

Power Connectors

Disk Carrier Handle

7


4.

Insert the screws through the holes in the drive carrier and into the sides of the disk drive.

• Install only the counter-sink screws supplied with the SmartStor.

• Install four screws per drive.

• Snug each screw. Be careful not to over-tighten.

5.

Reinstall the drive carrier into the SmartStor enclosure.

Repeat steps 2 through 5 until all of your disk drives are installed.

6.

Close the door on the front of the SmartStor.

Connecting to the Network

To connect the SmartStor to your network:

1.

Attach one end of the network cable to the RJ45 network connection.

See Figure 2.

2.

Attach the other end of the network cable to your Ethernet hub or switch.

Connecting the Power

To power the SmartStor:

1.

Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source. See Figure 2.

2.

On the front of the SmartStor, press the power button. See Figure 1.

It takes about a minute to boot the SmartStor. When fully booted:

• The System Status LED turns blue. See Figure 1.

• The buzzer beeps one time.

Installing the Software

The SmartNAVI software connects your PC to the SmartStor, sets up the

SmartStor, sets up network drives on your PC, and performs backups.

OS Support

The following operating systems support SmartNAVI:

• Windows Vista Home Basic

• Windows Vista Enterprise

• Windows Vista Enterprise 64-bit

• Windows Server 2008 Enterprise

• Windows XP Professional

• Mac OS 10.4.x

• Mac OS 10.5.x

8


Installation: Windows

To install the SmartNAVI on a Windows PC:

1.

Insert the CD into your PC’s CD-ROM.

2.

Double-click the SmartNAVI installer icon (right).

3.

Click the Next button to begin installation.

The License Agreement screen appears.

9


4.

Click the “I accept the terms...” option, then click the Next button.

The Choose Destination Location screen appears.

5.

Optional. Click the Browse... button to choose a new install location for the software.

Click the Next button.

The Ready to Install screen appears.

10


6.

Click the Install button to proceed with installation.

When the installation is finished, the final installation screen appears.

7.

Click to Finish button to close the installer.

With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

11


The installer adds a SmartNAVI icon to the:

• Start menu

• Application tray

SmartNAVI loads automatically every time your Windows OS starts.

Installation: Macintosh

To install the SmartNAVI on a Macintosh PC:

1.

Insert the CD into your PC’s CD-ROM.

2.

Double-click the SmartNAVI installer icon (right).

3.

From the dropdown menu, choose the language you prefer.

Then click the OK button.

The Introduction screen appears.

12

4.

Click the Next button to begin installation.


The License Agreement screen appears.

5.

Click the “I accept the terms...” option, then click the Next button.

13


The Pre-Installation Summary screen appears.

6.

Click the Install button to begin the installation.

The Install Complete screen appears.

14

7.

Click the Next button to continue.


The Online Registration screen appears.

15


8.

Click to Done button to close the installer.

With the Online Registration box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

The installer adds a SmartNAVI icon to the:

• Dock

• Applications folder

SmartNAVI loads automatically every time your Mac OS starts.

16


Setting up the SmartStor

The SmartNAVI performs the setup procedures on your SmartStor. After the procedure is done, you will have a default folder on the SmartStor, set up as a network drive on your PC.

You can change the network settings, create RAID volumes, add and mount folders on your SmartStor after initial setup using SmartNAVI. You can also made more advanced settings using the PASM software. See

“Connecting to PASM” on page 22.

To set up your SmartStor:

1.

Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right).

The MSN Window opens.

2.

Macintosh PCs only. From Language dropdown menu, choose the language you prefer.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X

17


3.

Double-click the NS4600 in the NAS list.

4.

Type admin in the Username, Password, and Confirm fields, then click the

Login button.

This action creates a default user and logs the default user into SmartNAVI.

The Main Window opens.

18


5.

Choose a Setup Mode and click the button:

• One Click Setup – Loads a collection of default settings.

Recommended for most users.

• Advanced Setup – Enables you to make your own settings.

Recommended for advanced users.

6.

Click the OK button to continue.

If you chose One Click Setup, the Wizard creates a RAID Volume and a default folder called Public. You are finished with the setup.

If you chose Advanced Setup, go to the next step.

7.

Choose Automatic (DHCP) or Manual network settings.

If you chose Manual settings, type entries for each of the following parameters in the fields provided:

• Computer (NAS system) Name

• IP Address

• Subnet Mask

• Gateway

• Primary and Secondary DNS – optional

8.


19


9.

Choose the following values from their respective dropdown menus:

• Timezone

• Year

• Month

• Day

• Time in Hours, Minutes, and Seconds

10. Click the Next button to continue.

11. Choose Automatic or Manual RAID Volume creation.

If you chose Manual, choose the type of RAID Volume you want:

• Maximum Capacity – RAID 0, using all disk drives

• Data Protection – RAID 5, using all disk drives


13. Choose a network drive letter from the dropdown menu.

This drive will be mapped as a network drive on your PC.

The list begins with Z and goes in reverse alphabetical order.


15. Review your parameters.

To make changes, click the Previous button.

To accept the parameters and configure your NAS system, click the OK button.

16. Click the Yes button in the confirmation box.

The Wizard creates a RAID Volume and a default folder called Public.

The Public folder on the SmartStor appears under My Computer as a network drive.

20


You can now copy files to and from the folder on the SmartStor.

To access this folder from other PCs, see “Chapter 3: Connecting to the

SmartStor” on page 29.

To create additional RAID Volumes and folders, see “Chapter 7: PASM” on page 123.

21


Connecting to PASM

The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access

PASM:

•

Directly in your browser. See page 23.

•

From SmartNAVI. See page 24.

•

Using Bonjour. See page 26.

Browser Support

Choose one of the following browsers to use with PASM:

• Internet Explorer

• Mozilla

• Firefox

• Netscape Navigator

• Safari (Mac OS X)

Finding the SmartStor’s IP Address

To access the SmartStor in your browser, you must know the SmartStor’s IP address. Use SmartNAVI for this purpose.


The MSN Window opens with the NAS List displayed.

The IP address of the SmartStor shown in the NAS List.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X

IP address of the SmartStor detected on the network

For more information about SmartNAVI, see “Chapter 6: SmartNAVI” on page 75.

22


PASM in your Browser

To log into PASM in your browser:

1.

Start your Browser.

2.

In the Browser address field, type in the IP address of the SmartStor.

See “Finding the SmartStor’s IP Address” on page 22.

Note that the IP address shown below is only an example. The IP address you type into your browser will be different.

• PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http://

• Enter the SmartStor’s IP address . . . . . . . . . . . . . . 192.168.50.129/

Together, your entry looks like this: http://192.168.50.129/

The browser opening screen displays.

3.

Click the WebPASM icon.

The PASM login screen displays.

23


4.

Type admin in both the User Name and Password fields, then click the

Login button.

The user name and password are case sensitive.

For more information about PASM, see “Chapter 7: PASM” on page 123.

PASM in SmartNAVI

To log into PASM from SmartNAVI:

1.



2.

Click the NS4600 in the NAS list.

3.

Click the WWW icon to start the browser and open

PASM.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X

24


Your default browser starts and the PASM login screen displays.

4.


Login button.



25


PASM in Bonjour

Bonjour is a service discovery protocol for local area networks. To use Bonjour, you must have a Bonjour-capable browser.

Method 1

To log into PASM from Bonjour:

1.

Start your Browser.

2.

Click the Show all bookmarks icon.

The Collections list appears.

3.

Under the Collections list, click the Bonjour icon.

4.

Click to highlight the SmartStor in the Bookmark list to launch PASM.

Method 2


1.

Start your Browser.

2.

Click the Bonjour icon.

The Bonjour list of network devices appears.

3.

Click to highlight the SmartStor in the Bonjour list to launch PASM.

26



4.

Type the user name and password in the respective fields, then click the

Login button.

The default user name is admin. The default password is admin.



27


Shutting Down the SmartStor

To shut down the SmartStor, press and hold the power button for five seconds.

The system status LED turns red, then goes dark.

Figure 4. Press and hold the Power button for 5 seconds

Power Button

Figure 5. System status LED turns red, then goes dark

System Status

LED

To restart the SmartStor, press the power button again.

28

Chapter 3: Connecting to the SmartStor

•

Setting up a Network Drive on a Windows PC (page 29)

•

Setting up a Network Drive on a UNIX or Linux PC (page 33)

•

Setting up a Network Drive on a Macintosh PC (page 37)

•

Connecting a USB Printer to SmartStor (page 41)

•

Setting up the Print Server on SmartStor (page 42)

•

Setting up Windows Printing (page 43)

•

Setting up Linux Printing (page 46)

•

Setting up Macintosh Printing (page 49)

•

Connecting a USB Drive (page 51)

•

Disconnecting a USB Drive (page 53)

•

Setting-up Apple iTunes (page 54)

To copy files to and from a folder on the SmartStor, you must make the folder a network drive on your PC.

To use the SmartStor as a print server, you must connect the USB printer, enable

SmartStor’s print server, and set up printing on your PC.

Setting up a Network Drive on a Windows PC

You can also use SmartNAVI for this purpose, see “Mounting a Share Folder /

Creating a Network Drive” on page 98. If your PC does not have SmartNAVI, use

the following procedure to setup a Network Drive with My Network Places.

Using the SMB protocol, SmartStor supports up to 16 concurrent connections.

To setup a network drive:

1.

On the Windows desktop, double-click the My Network Places icon.

2.

Click the Search button in the toolbar.

If the Search button is not shown, from the View menu, choose Toolbars, then Standard Buttons.

29


3.

In the Computer name field, type the IP address of the SmartStor and click the Search button.


The SmartStor appears in the search results list.

SmartStor (NS4600) found on the network

4.

Double-click the SmartStor to show the Public folder and any other folders you have created.

30

Chapter 3: Connecting to the SmartStor

5.

Right-click the folder you want and choose Map Network Drive from the dropdown menu.

The Map Network Drive dialog box appears.

6.

In the Map Network Drive dialog box, choose a drive letter and click the

Finish button.

7.

Double-click the My Computer icon on your Windows desktop.

31


The folder on the SmartStor appears under My Computer as a network drive.

SmartStor (NS4600) under

Network Drives


32


Setting up a Network Drive on a UNIX or Linux PC

Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux.

On a Windows or Macintosh PC

Setting up UNIX/Linux Service

To set up access from a UNIX or Linux PC:

1.

Start PASM.

See “PASM in your Browser” on page 23, “PASM in SmartNAVI” on page 24,

or “PASM in Bonjour” on page 26.

2.

In the Tree, click the + beside the File & Print icon to expand the Tree.

3.

Click the Protocol Control icon, then click the UNIX/Linux tab.

4.

Click the Enable option button.

5.

Optional. To join a NIS Domain, click the UNIX/Linux tab, then click the

Enable option button beside Services.

Note: If you join an NIS Domain, you automatically disable your AD Domain

settings. See “Setting up Windows Access” on page 137.

6.

Enter the Domain name into the field provided.

See your Network Administrator for help with this information.

7.

Click the OK button to save your settings.

8.

Click the OK button in the confirmation box.

Setting up File Sharing

File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder.

You must designate the IP addresses for each folder individually. You can have up to 256 IP addresses for all of your folders.

33


To set up UNIX/Linux file sharing:

1.

In the Tree, click the Sharing Setup icon, then click the UNIX/Linux

Sharing tab.

2.

Choose a folder from the Folder Name dropdown menu.

3.

In the New IP Address field, type the IP address of the UNIX or Linux PC from which you will access this folder, then click the Add button.

4.


5.


On the UNIX/Linux PC with Command Line Interface

1.

Open a terminal window.

2.

Create a new folder for the SmartStor. Type mkdir SmartStor and press

Enter.

3.

Mount the SmartStor. Type mount 192.168.1.214:/VOLUME1/PUBLIC/

SmartStor and press Enter.

Note that the IP address shown above is only an example. See “Finding the

SmartStor’s IP Address” on page 22.

Volume1 and Public refer to the default Volume and folder created during

setup. See page 17. If you created a different volume or folder, use those

names.

4.

Change to the SmartStor directory. Type cd /SmartStor and press Enter.


When you are done with the SmartStor, type cd; umount /SmartStor and press Enter.

34


On the Linux PC with Graphic Desktop

This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a different version of Linux, you might have to adapt the procedure. See your OS documentation.

1.

From the Applications menu, choose Network Servers.

2.

In the Network window, double-click Windows Network.

3.

Double-click the SmartStor (NS4600) on the network.

4.

Double-click the folder you want.

If this is the first time you accessed this folder, an Authentication dialog box opens.

35


5.

Type the user name and password in the respective fields, then click the OK button.



Leave the Domain field blank.

The folder opens. You can now copy files to and from the folder on the

SmartStor.

36


Setting up a Network Drive on a Macintosh PC

Before you can access the SmartStor from a Macintosh (Mac OS X) PC, you must configure the SmartStor to communicate with the MacOS.

In PASM

1.

Start PASM.



2.

Click the Protocol Control icon, then click the Macintosh tab.

3.

Click the Enable button.

4.

Optional. Type a message in the Login Message field.

5.


The optional login message appears on the Welcome screen when you log into SmartStor from a Macintosh PC.

Login Message

37


To set up Macintosh file sharing:

1.

In the Tree, click the Sharing Setup icon, then click the Windows/

Macintosh/FTP Sharing tab.

2.

Check the Macintosh protocol box.

3.


4.

In the User/Group list, highlight the name of a user or group.

Group names are preceded by the @ character.

5.

Under Permissions, choose a permission level for this user or group:

• Deny Access – Visible only, cannot open

• Read Only

• Read and Write – Default

6.


7.

In the confirmation box, click the OK button.

You can now access the specified folder from a Macintosh PC.

The Macintosh file sharing enables Macintosh PCs to access folders on the

SmartStor. In this case, access is given for the PUBLIC folder.

38


On the Macintosh Desktop

1.

From the Go menu, choose Connect to Server.

2.

In the Connect to Server dialog box, type afp://192.168.1.214 and click the

Connect button.

Note that the IP address shown below is only an example. The IP address you type in the dialog box on your Macintosh will be different.


Click the + button to add this IP address to the Favorite Servers list.

3.



39



4.

In the NS4600 dialog box, click the folder you want, then click the OK button.

5.

In the NS4600 Welcome screen, click the OK button.

40


A window opens on the Macintosh desktop to access the folder on the

SmartStor.


Connecting a USB Printer to SmartStor

To connect a USB printer to the SmartStor:

1.

Set up your printer and install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual.

2.

Attach the USB cable from your printer to one of the USB connections on the back of the SmartStor.

USB

Connections

41


Setting up the Print Server on SmartStor

To set up the SmartStor’s print server:

1.

Start PASM.



2.

In the Tree, on the left side of the PASM screen, click the + beside the File &

Print icon to expand the Tree.

3.

Click the Protocol Control icon, then click the Printer Server tab.

4.

Click the Enable option button beside Printer Server.

5.


42


Setting up Windows Printing

If your printer came with automatic configuration software, you might have to complete this procedure first to create a connection path. Then use the configuration software.

To set up printing on a Windows PC:

1.

On the Windows desktop, double-click the My Network Places icon.

2.

Click the Search button in the toolbar.

If the Search button is not shown, from the View menu, choose Toolbars, then Standard Buttons.

3.

In the Computer name field, type the IP address of the SmartStor and click the Search button in the side bar.


The SmartStor appears in the search results list.

4.

In the computer list, double-click the SmartStor to open it.

If the Connect to dialog box appears, type the user name and password in the respective fields, then click the OK button.



5.

Right-click the usbptr01 icon folder and choose Connect... from the dropdown menu.

43


6.

When the warning message about printer drivers appears, click the OK button to continue.

7.

In the Add Printer Wizard, click the Manufacturer and model name of your

USB printer, then click the OK button.

8.

To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes.

The Printers and Faxes screen appears. The usbptr01 is the USB printer on the SmartStor.

44

45



Setting up Linux Printing

This procedure is for a RedHat Enterprise Linux 4 configuration. If you run a different version of Linux, you might have to adapt the procedure. See your OS documentation.

1.

From the Applications menu, choose System Settings, then Printing.

Printer configuration window opens.

2.

Click the New button.

Add a new print queue dialog box opens.

3.

Click the Forward button.

4.

In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button.

5.

From the Select a queue type dropdown menu, choose Network Windows

(SMB).

6.

Scroll the list and click the triangle icon beside NS4600.

USBPTR01 appears below NS4600. USBPTR01 represents the USB printer connected to the SmartStor.

46


7.

Highlight USBPTR01 and click the Forward button.

The Authentication dialog box opens.

8.

In the User name and Password fields, type admin, then click the OK button.


The Printer Model dialog box opens.

9.

From the dropdown menu, choose the manufacturer of your printer.

From the model list, highlight the model of your computer, then click the

Forward button.

47


10. Click the Finish button.

USBPTR01 is added to your printer list.

48


Setting up Macintosh Printing

To set up printing on a Macintosh PC:

1.

From the Apple Menu, choose System Preferences.

2.

Double-click the Print & Fax icon.

3.

Click the Setup Printers button.

4.

In the Printer List, click the Add icon.

The Printer List displays a new panel.

5.

In the new panel, from the popup menus, choose:

• Windows Printing

• Workgroup

6.

From the list, highlight the SmartStor, then click the Choose button.

A user name and password dialog box appears.

7.




49


The printer list displays a new panel.

8.

Highlight the USBPTR01 in the list.

USBPRT01 represents the USB printer connected to the SmartStor.

9.

In the Printer Model popup menu, choose the make of your printer.

10. In the Model Name list, choose the model of your printer.

11. Click the Add button.

USBPTR01 is added to your printer list.

50


Connecting a USB Drive

To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor.

If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.

USB

Connections

The USB drive or memory stick appears as a folder called usbdisk when you create your network drive. See the instructions on the following page.

SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3 file formats. If the SmartStor does recognize the USB drive or memory stick, the

usbdisk folder does not appear. See “Formatting an External USB Drive or

Memory Stick” on page 151.

51


Windows PC

The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC.

USB drive connected to the SmartStor

Follow the procedure “Setting up a Network Drive on a Windows PC” on page 29,

but choose the usbdisk folder instead of the public folder.

Linux PC

The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC.

52


Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 33, but choose the USBDISK folder instead of the PUBLIC folder.

Macintosh PC

The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.

Follow the procedure “Setting up a Network Drive on a Macintosh PC” on page 37, but choose the USBDISK folder instead of the PUBLIC folder.

Disconnecting a USB Drive

To disconnect a USB drive or memory stick from the SmartStor:

1.

Be sure that no files on the USB drive or memory stick are still open.

2.

Unplug the USB drive or memory stick from the SmartStor.

The SmartStor automatically unmounts the USB drive or memory stick.

53


Setting-up Apple iTunes

The Firefly Media Server plug-in enables SmartStor to be a shared resource in the Apple iTunes user interface. You must perform the setup operation on the PC where you installed SmartNAVI.

Downloading the Firefly Plug-in

To download the Firefly Media Server plug-in:

1.

Download your Firefly plug-in from the Promise Support Website .

Plug-in file names end with a .ppg extension.

2.

Save the plug-in file to a convenient place on your PC.

Installing the Firefly Plug-in

To install the Firefly Media Server plug-in using

SmartNAVI:

1.

Double-click the SmartNAVI icon in the Windows application tray or Macintosh Dock (right)


2.

Double-click the system in the NAS List.

SmartNAVI in

Windows

SmartNAVI in

Macintosh


3.

Click the NAS Management icon.

4.

Click the Add Plugin button.

5.

Do one of the following actions:

• Type the name of the plug-in file

• Click the folder icon, navigate to the Firefly plug-in file, click it, then click the Open button

6.

Click the OK button.

54


After a few moments, the plug-in is added.

Warning

Do not disconnect the power or shut down the SmartStor while the plug-in installation is running!

7.

Click the Configure Plugin button.

The newly added plug-in appears in the list. Its Service Status is OFF.

8.

Click the plug-in to choose it.

The plug-in’s name turns red.

9.


After a moment, the Service Status changes to ON.

The Firefly plug-in is now installed SmartStor.

55


Note

You can also install the Firefly plug-in using PASM. See “Enabling

and Disabling Plug-ins” on page 143 and “Adding Application

Plug-ins” on page 161.

Installing and Configuring Apple iTunes

After you have installed the Firefly plug-in, your system is ready to install and configure iTunes.

1.

Go to the Apple website and download iTunes.

2.

Install iTunes onto your PC.

3.

Be sure your SmartStor is running and connected to your network.

4.

Open the iTunes application.

The SmartStor’s network name appears on the iTunes screen under Shared.

Click on the SmartStor to display the items stored there.

56

SmartStor


57


58

Chapter 4: One Touch Backup

•

Enabling One Touch Backup (page 60)

•

Creating a Backup Schedule (page 62)

•

Performing a One Touch Backup (page 64)

•

Viewing Your Backup Files (page 65)

•

Restoring Backed-up Files (page 67)

One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button. You can backup the files in a single folder, multiple folders, or your complete hard disk drive. This feature works on the Windows PC where you installed the SmartStor software.

Caution

The SmartStor and One Touch Backup cannot restore a failed boot drive in your PC. However, you can use the SmartStor to save your system backup file. See your Windows documentation for information about system backups.

For One Touch Backup to work, you must:

• Enable One Touch Backup on the SmartStor

• Create a Backup Schedule in SmartNAVI

Notes

• Windows does not allow SmartNAVI to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.

• If you want to run the Windows Backup or Restore Wizard,

access the SmartStor as a network drive. See “Setting up a

Network Drive on a Windows PC” on page 29.

59


Enabling One Touch Backup

To enable One Touch Backup on the SmartStor:

1.



2.


3.


PASM.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X


60

Chapter 4: One Touch Backup

4.


Login button.


5.

In the Tree, click the + beside the Backup icon, then click the Easy Backup icon.

6.

On the One Touch Backup tab, click the Enable button for One Touch

Backup Services, then click the OK button.

61


Creating a Backup Schedule

For each folder you want to backup, you must create a backup schedule.

To create a Backup Schedule in SmartNAVI:

1.



2.


SmartNAVI in

Windows

SmartNAVI in

Mac OS X

3.

Click the SmartSYNC icon.

4.

Click the Backup/Schedule – NAS button.

62


5.

Do any of the following actions to select your backup folders:

• Check the Backup My Data box – Selects the My Documents,

Favorites, and Desktop folders with all their contents.

• Click the Add to Backup icon (right) – Opens the My

Documents folder. Click a folder you want to backup, then click the Choose button. Repeat for additional folders.

• Drag and drop the folders you want to backup to the Backup your data

from window.

6.

Click the Schedule button.

7.

Click an option button for:

• Hour

• Day

• Day of the week

63


8.

Choose the corresponding values from the dropdown menus:

• Number of hours

• Time of day in hours and minutes

• Time of day and day of the week

9.

Click the Add button.

The newly created schedule appears in the Schedule List.

The backed up files will appear on the NAS in a folder named

BACKUPDATA_your username.

Performing a One Touch Backup

To perform a One Touch Backup, press the One Touch Backup button on the front of the SmartStor.

One Touch

Backup Button

The SmartStor beeps five times to indicate that the backup has begun. If

SmartNAVI is open, a message displays the progress of the backup.

The One Touch Backup function backs up all of the folders on your PC for which you created a backup schedule.

64


Viewing Your Backup Files

To view your backup files on the SmartStor:

1.

On the Windows PC desktop, double-click the My Computer icon.

2.

Under Network Drives, double-click the SmartStor.

3.

On the SmartStor, find the Backup folder.

The Backup folder contains the results of the One Touch Backup:

• The subfolders inside the Backup folder match the file structure on your

PC’s hard disk drive or your USB disk.

• The PC Backup folder is named BACKUPDATA plus your user name.

• A USB disk backup folder is named “USBDISK” and the date of the backup, plus a random number.

See the example on the next page.

65


Backup folder of a USB Disk

Backup folder of account name “Billy”

Backup folder of account name “admin”

66


Restoring Backed-up Files

You can restore all or any portion of the files in the BACKUPDATA_your

username folder on the NAS system.

You can also choose to restore the files to their original location on your PC or an alternative location.

The original file structure is maintained during backup and restoration.

Caution

If you restore to the original folders on your PC, the restore function will overwrite the files in those folders.

Be careful which files you restore and where on your PC you direct the backup files.

To restore your backed-up files from the NAS system to your PC:

1.



2.


SmartNAVI in

Windows

SmartNAVI in

Mac OS X


3.


67


4.

Click the Restore button.

5.

Click the folder whose contents you want to restore.

Click the arrow icons to expand the tree and narrow your choices.

6.


• Restore to original folder – The backup files will overwrite the files on your PC

• Restore to a specific folder – No files are overwritten on your PC

7.

If you chose Restore to a specific folder, do one of the following actions:

• Type the name of an existing folder in the field provided

• Type the name of an new folder in the field provided

• Click the Folder icon – Opens the My Documents folder. Click a folder you want to use for a target, then click the Open button

8.


The restoration begins immediately. The amount of time required depends on the size and number of files being restored.

68

Chapter 5: Media Center

•

Accessing Media Center (page 69)

•

Picture Files (page 71)

•

Video Files (page 71)

•

Music Files (page 71)

Media Center enables you to play your picture, video, and music files from the

SmartStor and to download those files to your PC.

Note that there are two features called Media Center. This chapter deals with

Media Center on the SmartStor. See page 114 for Media Center in SmartNAVI.

Important

In order for your music and video to play, your PC must have the proper software to support the file formats and codecs used to create those music and video files.

You can identify a file’s format by its file extension. If you do not recognize a file extension, look it up on a reference website such as Wikipedia or FILExt.com.

You can download players for common music and video file formats free over the Internet.

Accessing Media Center

To access Media Center:

1.

Launch your Browser.

2.

In the Browser address field, type the IP address of the SmartStor subsystem.

See “Finding the SmartStor’s IP Address” on page 22. Note that the IP

address shown below is only an example. The IP address you type into your browser will be different.

• Media Center uses an HTTP connection. . . . . . . . . . . . . . . . . .http://

• Enter the SmartStor’s IP address . . . . . . . . . . . . . . . 192.168.1.120/

Together, your entry looks like this: http://192.168.1.120/

69



3.

Click the Media Center icon.

The Media Center login screen displays.

4.

Type the user name and password in the respective fields.

The default user name is admin. The default password is admin. The user name and password are case sensitive.

5.

Choose the display language you prefer from the dropdown menu.

6.

Click the Login button.

70

Chapter 5: Media Center

Picture Files

Click the picture icon to access the files in the SmartStor PICTURE folder.

Displaying a Picture File

To display a picture, click the picture file icon or the display icon for the picture file.

Downloading a Picture File

To download a picture, click the download icon for the picture file.

Video Files

Click the video icon to access the files in the SmartStor VIDEO folder.

Playing a Video File

To play a video file, click the video file icon or the play icon for the video file.

Downloading a Video File

To download a video file, click the download icon for the video file.

Music Files

Click the music icon to access the files in the SmartStor MUSIC folder.

Playing a Music File

To play a music file:

1.

Choose and click a music folder by Browse, Artist, Album, or Genre to view your music files.

2.

Click the music file icon or the play icon for the music file.

71


Downloading a Music File

To download a music file:

1.


2.

Click the download icon for the music file.

Making a New Playlist

To make a new Playlist:

1.


2.

Click the add-to-playlist icon for the music file.

3.

In the Playlist box, click the Save button.

4.

In the Playlist Name box, type the name for the Playlist and click the OK button.

5.


Adding a Music File to an Existing Playlist

To add a music file to an existing Playlist:

1.


2.

Click the add-to-playlist icon for the music file.

3.

In the Playlist box, click the Save button.

4.

In the Playlist Name box, type the name of the Playlist to which you want to add the music file, and click the OK button.

If the name does not match an existing Playlist, a new Playlist is created with the name that you just typed.

5.


Playing Music File from a Playlist

To play music files from a Playlist:

1.

Click the Playlist folder icon to view your Playlists.

2.

Click the Playlist icon to choose a Playlist.

3.

Click the play icon to play a single music file. OR

72

Chapter 5: Media Center

Click the Play All icon to play all of the music files in the Playlist.

Deleting a Playlist

To delete a Playlist:

1.

Click the Playlist folder icon to view your Playlists.

2.

Click the delete icon for the Playlist.

73


74

Chapter 6: SmartNAVI

•

Working with SmartNAVI (page 75)

•

Managing Users and Groups (page 80)

•

Managing RAID Volumes (page 86)

•

Managing Backups (page 89)

•

Managing Share Folders (page 96)

•

Making Management Settings (page 100)

•

Managing Downloads (page 109)

•

Using Media Center (page 114)

•

Managing Photo Albums (page 118)

Working with SmartNAVI

The SmartNAVI software connects your PC to the SmartStor, performs backups, changes the network settings, create RAID volumes, add and mounts folders, and manages file downloads from the Internet.

This category includes the following topics:

•

Opening the MSN Window (page 75)

•

Opening the Main Window (page 76)

•

Choosing a SmartNAVI Language (page 77)

•

Starting the Advanced Storage Manager (PASM) (page 78)

•

Viewing SmartNAVI Information (page 78)

•

Locking the SmartNAVI Window (page 79)

•

Closing SmartNAVI (page 79)

Opening the MSN Window

To open the MSN Window, do one of the following actions:

• If the Main Window is open – Click the close or

icon on the Main Window.

• If neither Window is open – Double-click the

SmartNAVI icon in the Windows application tray or

Macintosh Dock (right).

SmartNAVI in

Windows

SmartNAVI in

Mac OS X

75


The MSN Window lists all SmartStor units on the network by their system name and IP address.

Opening the Main Window

To open the Main Window, do one of the following actions:

• If neither Window is open – Double-click the

SmartNAVI icon in the Windows application tray or

Macintosh Dock (right).

When the MSN Window opens, double-click a system in the NAS List.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X

• If the MSN Window is open – Double-click a system in the NAS List.

The Main Window contains the management features of SmartNAVI.

76

Chapter 6: SmartNAVI

Choosing a SmartNAVI Language

On Windows PCs, SmartNAVI chooses the display language automatically based on your OS language setting. On Macintosh PCs, you choose the display language.

To choose a language:

1.

Open the MSN Window.

2.

From the dropdown menus, choose Function > Language, then choose the the language you prefer.

77


Starting the Advanced Storage Manager (PASM)

This feature opens Promise Advanced Storage Manager (PASM) in your default

browser. See the PASM online help or “Chapter 7: PASM” on page 123 for more

information.

MSN Window

1.

Click the system in the NAS List that you want to open in PASM.

2.

Click the Open Advanced Management icon (right).

The PASM login screen appears in your browser.

SmartNAVI Tray Icon (Windows only)

1.

Right-click the SmartNAVI icon in the application tray.

2.

Choose Open Advanced Management in the popup menu.

The PASM login screen appears in your browser.

Viewing SmartNAVI Information

SmartNAVI is the software application that connects your PC with the SmartStor

NAS system.

To view information about SmartNAVI on Windows:

1.


2.

Choose About from the popup menu.

To view information about SmartNAVI on Macintosh, from the dropdown menus at the top of the screen, click Help > About.

The About window appears and lists the following information:

• SmartNAVI Version number

• Java Virtual Machine (JVM) Version number

• JVM Vendor name

• SmartNAVI installation directory on your PC

• SmartNAVI Plug-in directory on your PC

• Names of installed Plug-ins

• Version numbers of installed Plug-ins

When you are done with the About window, click the Close button.

78


Locking the SmartNAVI Window

You can lock the MSN window without closing SmartNAVI. Click the lock icon at the top of the MSN window.

The lock icon turns red. Before you can access the MSN window again, you must click the red lock icon and enter your user name and password.

Closing SmartNAVI

To close SmartNAVI:

1.

Click the close icon on the Main Window.

• Windows icon in the top right corner

• Macintosh icon in the top left corner

2.

Click the close icon on the MSN Window.

• Windows icon in the top right corner

• Macintosh icon in the top left corner

For Windows PCs, if you close SmartNAVI this way, you can open it from the application tray icon.

On Macintosh PCs, you can always open SmartNAVI from the Dock icon.

Alternative Method for Windows

To close SmartNAVI:

1.


2.

Choose Close from the popup menu.

If you close SmartNAVI this way, you must open it from the Start menu.

79


Managing Users and Groups


•

Creating a User (page 80)

•

Creating the Default User (page 81)

•

Changing User Passwords (page 81)

•

Changing User Permissions (page 82)

•

Viewing a List of Users (page 82)

•

Deleting a User (page 82)

•

Creating a Group (page 82)

•

Viewing a List of Groups (page 83)

•

Adding Members to a Group (page 83)

•

Deleting Members from a Group (page 83)

•

Deleting a Group (page 84)

•

Viewing Quotas (page 84)

•

Setting Quotas (page 84)

Creating a User

To create a user:

1.

Go to the Main Window.

2.

Click the User Management icon.

3.

Click the Create New User button.

4.

Type a Username in the field provided.

Up to 16 characters, A-Z, 0-9, and _, first character must be a letter. No spaces.

5.

Type a Password in the field provided.

Up to 16 characters, A-Z and 0-9. No spaces.

6.

Retype the Password in the Confirm field.

7.


Note

These users can access the share folders but not SmartNAVI or

PASM.

80


Creating the Default User

This feature creates the default user for SmartNAVI.

Important

If you change to a new default user, the previous default user’s network drives, backup schedules, username, and password information all will be deleted.

To create the default user:

1.

Go to the MSN Window.

2.

Click the Default User icon (right).

The Default User Setting dialog box opens.

OR

1.


2.

Choose Default User from the popup menu.

3.

Type the default username admin in the field provided.

4.

Type the default password admin in the field provided.

5.

Retype the password in the Confirm field.

6.

Click the Save button.

If you do not choose a default user, SmartNAVI sets the default user after you first log on.

To create additional users, see “Creating a User” on page 80.

Changing User Passwords

To change a user’s password:

1.


2.


3.

Click the Modify User button.

4.

Click the user whose password you want to change.

5.

Admin user only, type the old password in the field provided.

6.

Type the new password in the field provided.

7.

Retype the password in the Confirm field.

8.


81


Changing User Permissions

The Admin user always has read and write permission. All other users have readonly permission by default.

To change permissions:

1.


2.

Click the Share Folder icon.

3.

Click the Share Folder Permission button.

4.

Click the share folder whose permissions you want to change.

The folder name turns red.

5.

For each user in the list, click one of the following options:

• Deny access

• Read only

• Read and Write

“Guest” is the only other default user.

6.


The permission change happens immediately.

Viewing a List of Users

To view a list of Users:

1.

Go to the Main Window.

2.

Click the User Management icon.

The User List appears.

Deleting a User

To delete a user:

1.


2.


3.

Click the Delete User button.

4.

Click the user you want to delete.

5.


6.

Click the Yes button in the confirmation box.

Creating a Group

To create a Group:

1.


82


2.


3.

Click the Create New Group button.

4.

Type a Group name in the field provided.

Up to 16 characters, A-Z, 0-9, and _. No spaces.

5.

Optional. Move members to the Selected User list to add them.

Or add them later.

6.


Viewing a List of Groups

To view a list of Groups:

1.


2.


3.

Click the Group List button.

Adding Members to a Group

Note

A User can only belong to one Group. If a User already belongs to a Group and you add him to this Group, you automatically delete him from the previous Group.

To add Users as Group members:

1.


2.


3.

Click the Modify Group Member button.

4.

Click the Group whose membership you want to change.

5.

Move members to the Selected User list to add them.

6.


Deleting Members from a Group

Note

Deleting a User from a Group does not delete the User from the

System.

To delete Users from a Group:

1.


83


2.


3.

Click the Modify Group Member button.

4.

Click the Group whose membership you want to change.

5.

Move members to the Available User list to delete them.

6.


Deleting a Group

Before you can delete a Group, you must first delete all of the Members from the

Group. See “Deleting Members from a Group” on page 83.

To delete a Group:

1.


2.


3.

Click the Delete User button.

4.

Click the Group you want to delete.

5.


6.


Viewing Quotas

Quotas are portions of storage space that you assign to each user or group.

To view a quota:

1.


2.


3.

Click the Quota icon.

A list of users and groups, and the following data appear on the screen:

• RAID Volume

• Currently assigned quotas

• Free space

• Used space

Setting Quotas


Assigning quotas enables you to control how much storage space each user or group can access.

By default, each user and group is assigned an unlimited quota, meaning that any one user or group can access the entire storage space. In the Quota screen, the names of groups are preceded with a @ symbol.

84


To set a quota:

1.


2.


3.


4.

Click the user or group whose quota you want to assign.

5.

From the dropdown menu, choose the RAID Volume to which the quota applies.

6.

Click one of the following options:

• Unlimited

• Limited Quota

7.

If you chose Limited Quota, type a number into the field provided.

This number represents how many MB of data the user or group can access.

8.


Note

If you set different size quotas for the user and the group,

SmartStor will use the smaller quota.

85


Managing RAID Volumes


•

Creating a RAID Volume (page 86)

•

Expanding a RAID Volume (page 86)

•

Viewing RAID Volume Status (page 87)

•

Viewing a List of RAID Volumes (page 87)

•

Recreating a RAID Volume (page 88)

Creating a RAID Volume

To create a RAID volume:

1.


2.

Click the Volume Configuration icon.

3.

Click the Create Volume button.

4.

Choose Automatic or Manual RAID Volume creation.



• Data Protection – RAID 1 or 5, depending on the number of disk drives available

5.


The RAID volume takes several minutes to create and initialize, depending on the size of your disk drives.

Note

When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes.

See “Setting up SmartStor with the Setup Wizard” on page 130.

Expanding a RAID Volume

This feature adds all unassigned disk drives to your existing RAID volume.

To expand a RAID volume:

1.


2.


3.

Click the Expand Volume button.

4.


5.


86


The RAID volume can take up to two hours to expand and initialize, depending on the size of your disk drives.

Notes

Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives.

For additional expansion options or to change the RAID level of your volume, use PASM.

See “Migrating a RAID Volume” on page 149.

Viewing RAID Volume Status

RAID Volume status includes:

• Volume name

• RAID level

• Capacity

• Usage – Percentage of capacity used

• Disk drive model and capacity

To view the status of a RAID Volume:

1.


2.


3.

Click the Volume Status List button.

The Volume Status appears.

Viewing a List of RAID Volumes

To view a list of RAID Volumes:

1.


2.


The Volume List appears.

87


Recreating a RAID Volume

Caution

When you recreate a RAID volume, you delete all the data saved in the volume.

Back up any important data before you recreate a volume.

To recreate a RAID volume:

1.


2.


3.

Click the Recreate Volume button.

4.



• Maximum Capacity – RAID 0

• Data Protection – RAID 1 or 5, depending on the NAS model and number of drives

5.


6.

Click the Yes button in the first confirmation box.

7.

Type YES then click the OK button in the second confirmation box.

The RAID volume takes several minutes to recreate and initialize, depending on the size of your disk drives.

88


Managing Backups


•

Doing a Backup Now (page 89)

•

Scheduling a Backup (page 91)

•

Viewing Backup Schedules (page 92)

•

Changing a Scheduled Backup (page 92)

•

Deleting a Scheduled Backup (page 93)

•

Restoring Backed-up Files (page 93)

•

Viewing the Backup Event Log (page 94)

•

Saving the Event Log (page 94)

•

Clearing the Event Log (page 95)

Doing a Backup Now

This feature enables you to perform an immediate backup of your files from your

Windows or Macintosh PC to the NAS system (SmartStor).

You can perform an immediate backup of your files from:

• SmartNAVI Main Window

• SmartNAVI MSN Window

• SmartNAVI tray icon (Windows PCs only)

Main Window

If you do not have a backup schedule for your PC, start your backup from the

SmartNAVI Main Window.

1.


2.


3.






• Drag and drop the folders you want to backup to the Backup

your data from window.

89


4.

Click the Backup button.

The backup begins immediately.

MSN Window

Before you can do a backup from the SmartNAVI MSN Window, you must create

a backup schedule. See “Scheduling a Backup” on page 91.

1.

Click the system in the NAS List whose backup you want to run.

2.

Click the Do Backup Now icon (right).


Tray Icon

Before you can do a backup from the SmartNAVI tray icon, you must create a

backup schedule. This feature applies to Windows PCs only. See “Scheduling a

Backup” on page 91.

1.


2.

Choose Backup Now in the popup menu.


The amount of time required depends on the size and number of files being backed up.

The backed up files will appear on the NAS system (SmartStor) in a folder named

BACKUPDATA_your username.

You can restore the backup files to your PC at any time.

See “Restoring Backed-up Files” on page 93.

90


Scheduling a Backup

You can schedule backups by the hour, day, or week.

To set a schedule for backing up files from your PC to the NAS system

(SmartStor):

1.


2.


3.


4.






• Drag and drop the folders you want to backup to the Backup

your data from window.

5.


6.


• Hour

• Day

• Day of the week

7.


• Number of hours



8.


91


The newly created schedule appears in the Schedule List.

The backed up files will appear on the NAS in a folder named

BACKUPDATA_your username.

Viewing Backup Schedules

To view the list of current schedules:

1.


2.


3.

Click the Schedule List button.

The list of all backup schedules appears.

Changing a Scheduled Backup

You can schedule backups by the hour, day, or week.

To change the scheduled backup of files from your PC to the NAS system

(SmartStor):

1.


2.


3.


4.

Click the schedule you want to change.

5.

Click the Modify button.

6.

Click the folder whose contents you want to backup.


7.


8.


• Hour

• Day

• Day of the week

9.


• Number of hours



10. Click the Add button.

The modified schedule appears in the Schedule List.

92


Deleting a Scheduled Backup

Deleting a scheduled backup has no effect upon any files previously backed-up to the NAS system (SmartStor).

To delete a scheduled backup:

1.


2.


3.


4.

Click the schedule you want to delete.

5.

Click the Delete button.

6.


Restoring Backed-up Files

You can restore all or any portion of the files in the BACKUPDATA_your

username folder on the NAS system (SmartStor).

You can also choose to restore the files to their original location on your PC or an alternative location.

The original file structure is maintained during backup and restoration.

Caution

If you restore to the original folders on your PC, the restore function will overwrite the files in those folders.

Be careful which files you restore and where on your PC you direct the backup files.

To restore your backed-up files from the NAS system to your PC:

1.


2.


3.


4.

Click the folder whose contents you want to restore.


5.


• Restore to original folder – The backup files will overwrite the files on your PC

• Restore to a specific folder – No files are overwritten on your PC

6.

If you chose Restore to a specific folder, do one of the following actions:

• Type the name of an existing folder in the field provided

93


• Type the name of an new folder in the field provided

• Click the Folder icon – Opens the My Documents folder. Click a folder you want to use for a target, then click the Open button

7.


The restoration begins immediately. The amount of time required depends on the size and number of files being restored.

Viewing the Backup Event Log

Backup events report on backups, schedules, and file transfers.

Events are reported by date, time, severity (information or error) and description.

To view Backup Event Log:

1.


2.


3.

Click the Event Log button.

4.

Optional. Set the Event Filter dropdown menu to display:

• All events

• Information events only

• Error events only

5.

Optional. Click the arrow on the Date/Time header to reverse the chronological order.

Note

For NAS system events, see “Viewing the System Event Log” on page 104.

Saving the Event Log

This function saves a copy of the Backup Event Log as a text file onto your PC.

The text file records the events displayed in the Event Log window.

Set the Event Filter dropdown menu to display:

• All events

• Information events only

• Error events only

Click the arrow on the Date/Time header to reverse the chronological order.

To save a copy of the Backup Event Log as a text file:

1.


94


2.


3.


4.

Click the Save button.

5.

Optional. Change the file name or save to a different location.

6.

Click the Save button in the Save dialog box.

Clearing the Event Log

Note

Before you clear the Backup Event Log, consider saving a copy

for future reference. See “Saving the Event Log” on page 94.

To clear the Backup Event Log:

1.


2.


3.


4.

Click the Clear All button.

5.


95


Managing Share Folders


•

Creating a Share Folder (page 96)

•

Opening a Share Folder (page 96)

•

Viewing a List of Share Folders (page 97)

•

Changing Share Folder Permissions (page 97)

•

Deleting a Share Folder (page 97)

•

Mounting a Share Folder / Creating a Network Drive (page 98)

•

Un-mounting a Share Folder / Disconnecting a Network Drive (page 98)

•

Setting up a Share Folder for Time Machine (page 98)

Creating a Share Folder

To create a new share folder:

1.


2.


3.

Click the Create New Share Folder button.

4.

Type a folder name in the field provided.

Use A-Z, 0-9, - and _. No spaces.

5.

Click the Create button.

6.


The new folder appears in the Share Folder List.

Opening a Share Folder

This feature opens share folders in the file browser.

From the MSN Window:

1.

Click the system in the NAS List whose share folders you want to open.

2.

Click the Open Share Folders icon (right).

All share folders open on the NAS (SmartStor) you chose.

From the Main Window:

1.


2.

Double-click the folder in the Share Folder List that you want to open.

The share folder opens in your PC’s file browser.

96


Viewing a List of Share Folders

To view a list of Share Folders:

1.


2.


3.

Double-click the individual share folder to view its contents.

Changing Share Folder Permissions

The Admin user always has read and write permission. All other users have readonly permission by default.

To change permissions:

1.


2.


3.

Click the Share Folder Permission button.

4.

Click the share folder whose permissions you want to change.


5.

For each user in the list, click one of the following options:

• Deny access

• Read only

• Read and Write

“Guest” is the only other default user.

6.


The permission change happens immediately.

Deleting a Share Folder

Caution

When you delete a share folder, you delete all the data saved in the folder.

Back up any important data before you delete a folder.

To delete a share folder:

1.


2.


3.

Click the Delete Share Folder button.

4.

Click the share folder you want to delete.


97


5.


6.


7.

Click the Yes button in the first confirmation box.

8.

Type Yes then click the OK button in the second confirmation box.

Mounting a Share Folder /

Creating a Network Drive

To mount a share folder (Linux) or create a network drive (Windows):

1.


2.


3.

Click the Mount Share Folder button.

4.

Click the share folder you want to mount or make a network drive.


5.

Choose a device name (drive letter) from the dropdown menu.

6.

Click the Map button.

The share folder appears on your PC as a mounted or network drive.

Un-mounting a Share Folder /

Disconnecting a Network Drive

To un-mount a share folder (Linux) or disconnect a network drive (Windows):

1.


2.


3.


4.

Click the share folder you want to un-mount or delete as a network drive.


5.

Click the Un-Mount button.

6.


The share folder is un-mounted (Linux) or disconnected but the link remains

(Windows).

Setting up a Share Folder for Time Machine

Time Machine is a backup utility included with Mac OS X 10.5 “Leopard.”

Before you begin, be sure your Macintosh PC is running and connected to the same network as the SmartStor.

98


On SmartNAVI

To set up a SmartStor folder for Time Machine backups:

1.


2.


3.


4.

Click the share folder you want to use for Time Machine backups.

5.

Check the Support TimeMachine box.

6.

Click the Mount button.

If the process goes correctly, the following message appears:

This folder has been set to a network drive.

On the Macintosh PC

Follow this procedure if you have not set up Time Machine.

To set up the Macintosh PC for backups with SmartStor:

1.

On the desktop, go to the Dock and click the Time Machine icon.

A popup message informs you that no storage location is set up.

2.

In the popup message, click the Set Up Time Machine button.

The Time Machine dialog box appears.

3.

In the Time Machine dialog box, click the Choose Backup Disk... button.

4.

In the list of external drives, choose the share folder that you mounted on the

SmartStor and click the Use for Backup button.

A Name and Password dialog box appears.

5.

In the dialog box, enter your username and password, then click the

Connect button.

Pre-existing Time Machine Configuration on the Macintosh PC

Follow this procedure if you currently have a Time Machine configuration.

To set up the Macintosh PC for backups with SmartStor:

1.

On the desktop, go to the Dock and click the Time Machine icon.

The Time Machine dialog box appears.

2.

In the Time Machine dialog box, click the Change Disk... button.

3.

In the list of external drives, choose the share folder that you mounted on the

SmartStor and click the Use for Backup button.

A Name and Password dialog box appears.

4.

In the dialog box, enter your username and password, then click the

Connect button.

99


Making Management Settings


•

Configuring a NAS System (page 100)

•

Changing Network Settings (page 102)

•

Locating the SmartStor (page 103)

•

Choosing a Default NAS System (page 103)

•

Enabling or Disabling Event Notification (page 103)

•

Viewing the System Event Log (page 104)

•

Adding Application Plug-ins (page 104)

•

Viewing a List of Plug-ins (page 105)

•

Viewing Plug-in Version Numbers (page 105)

•

Enabling and Disabling Plug-ins (page 106)

•

Removing Plug-ins (page 106)

•

Rebooting the SmartStor (page 107)

•


•

Restarting the SmartStor (page 108)

Configuring a NAS System

The Setup Wizard has two modes:

• One Click Setup – Loads a collection of default settings. Recommended for most users.

• Advanced Setup – Enables you to make your own settings. Recommended for advanced users.

Caution

Do NOT run the Setup Wizard on a NAS system that is already configured! That action will delete your data and network drives!

One Click Setup

To configure your NAS system using One Click Setup:

1.


2.

Click the Setup Wizard icon.

3.

Click the One Click Setup button.

4.


100


Advanced Setup

To configure your NAS system using Advanced Setup:

1.


2.

Click the Setup Wizard icon.

3.

Click the Advanced Setup button.

4.




• IP Address

• Subnet Mask

• Gateway



5.

Choose the following values from their respective dropdown menus:

• Timezone

• Year

• Month

• Day

• Time in Hours, Minutes, and Seconds


6.




• Data Protection – RAID 5, using all disk drives


7.

Choose a network drive letter from the dropdown menu.

This drive will be mapped as a network drive on your PC.

The list begins with Z and goes in reverse alphabetical order.


8.

Review your parameters.

To make changes, click the Previous button.

To accept the parameters and configure your NAS system, click the OK button.

9.


101


Note

When you create your RAID volume in PASM, you can choose additional options, such as Multiple RAID volumes.

See “Setting up SmartStor with the Setup Wizard” on page 130.

Changing Network Settings

Caution

If your NAS system is on a network, check with your Network

Administrator before you change the network settings. Incorrect settings can result in address conflicts and connection failures.

To change your network settings:

1.


2.


3.

Click the Network Setting button.

4.




• IP Address

• Subnet Mask

• Gateway


5.


6.

Click the Yes button in the Network Setup box.

7.

Click the OK button in the Information box.

The Main Window closes and the MSN Window opens.

8.

Click your system in the NAS List.

The Main Window reopens.

102


Locating the SmartStor

This feature helps you to physically locate a NAS system.

To locate a SmartStor:

1.


2.

Click the system in the NAS List that you want to locate.

3.

Click the Locate NAS icon (right).

On the NAS system you chose:

• The buzzer sounds three times

• The Status LED blinks RED three times (right)

System Status LED

Choosing a Default NAS System

This feature sets the default NAS system (SmartStor) for the MSN window and SmartNAVI tray icon. A default NAS activates several important functions, including:

• Opening a Share Folder

• Performing an Immediate Backup

• Starting the Advanced Storage Manager

• Enabling Event Notification

If you do not choose a default NAS, SmartNAVI sets the default NAS after you first log on.

To set a default NAS:

1.


2.

Click the system in the NAS List that you want to make the default.

3.

Click the Set Default NAS icon (right).

The default NAS is highlighted in the NAS List.

Enabling or Disabling Event Notification

This feature displays popup notices of events on the default NAS system.

Enabling Event Notification

To enable event notification:

1.


2.

Check Event Notice in the popup menu.

SmartNAVI displays a popup message indicating that event notification is working.

103


Disabling Event Notification

To disable event notification:

1.


2.

Uncheck Event Notice in the popup menu.

Viewing the System Event Log

NAS events report functions and status of the NAS system. The Event Log displays the 20 most recent events.

Events are reported by date, time, severity (information or warning) and description.

To view the NAS system’s Event Log:

1.


2.


3.


Click the arrow on the Date/Time header to reverse the chronological order.

Note

For backup system events, see “Viewing the Backup Event Log” on page 94.

Adding Application Plug-ins

Application plug-ins are enhancements to SmartStor’s capabilities. Available plug-ins include:

• DLNA server – Enables SmartStor to support the UPnP protocol and function as a Digital Media Server (DMS).

• BT server – Enables SmartStor to automatically download Bit Torrent, FTP,

and HTTP files using SmartNAVI. See page 109.

• Firefly Media Server – Enables SmartStor to download Roku SoundBridge and iTunes.

SmartNAVI installs plug-ins from your PC. PASM installs plug-ins from a folder on

the SmartStor. Also see “Adding Application Plug-ins” on page 161.

Download your plug-ins from the Promise Support Website . Plug-in file names end with a .ppg extension. Save the plug-in file to a convenient place on your PC.

To add a plug-in to SmartStor:

1.


2.


104


3.

Click the Add Plugin button.

4.


• Type the name of the plug-in file

• Click the folder icon, navigate to the plug-in file, click it, then click the

Open button

5.


After a few moments, the plug-in is added.

Warning


6.

Click the Configure Plugin button.

The newly added plug-in appears in the list. Its Service Status is OFF.

7.

Click the plug-in to choose it.


8.



The plug-in is now installed SmartStor.

Viewing a List of Plug-ins

To view a list of installed plug-ins:

1.


2.


3.

Click the Configuration Plugin button.

Currently installed plug-ins appear in the Configuration Plugin list.

Viewing Plug-in Version Numbers

To view plug-in version numbers:

1.


2.

Choose About from the popup menu.

The About window appears. The About window includes a list of installed plug-ins and their version numbers.

When you are done with the About window, click the Close button

105


Enabling and Disabling Plug-ins

Enabling Plug-ins

You must add a plug-in to SmartStor before you can use this function.

To enable a plug-in:

1.


2.


3.


4.

Click the Plug-in you want to enable.


5.



The plug-in is now enabled on SmartStor

Disabling Plug-ins

Disabling a plug-in saves memory space and processing time on the SmartStor. If you do not use a feature, consider disabling its plug-in.

To disable a plug-in:

1.


2.


3.


4.

Click the Plug-in you want to disable.


5.

Click the Disable button.

After a moment, the Service Status changes to OFF.

The plug-in is now disabled.

Removing Plug-ins

There are two reasons to remove a plug-in:

• To replace the old plug-in with a new one

• You know that you will never use the plug-in

Before you remove a plug-in, consider disabling it, instead. See “Enabling and

Disabling Plug-ins” on page 106.

To remove a plug-in:

1.


2.


106


3.


4.

Click the Plug-in you want to remove.


5.

Click the Remove button.

6.


The plug-in is removed from SmartNAVI.

If you need the plug-in later, you can reinstall it. See “Adding Application

Plug-ins” on page 104.

Rebooting the SmartStor

Normally you will only need to reboot the SmartStor is after a firmware upgrade or

a plug-in installation. See “Upgrading the Firmware” on page 213. During the

reboot, none of your folders will be accessible from your networked PCs.

To reboot the SmartStor:

1.


2.


3.

Click the Shutdown button.

4.

Click the Restart option

5.


6.

In the confirmation box, click the Close button.

The reboot runs automatically. When the SmartStor is fully booted:

• The system status LED turns blue (right)

• The buzzer beeps one time (if the buzzer is enabled)

System Status LED

See “Enabling and Disabling the Buzzer” on page 162.

Shutting Down the SmartStor

The only time you need to shut down the SmartStor is to replace the disk drive

cooling fan or the power supply. See “Appendix A: Maintenance” on page 213.

During and after the shutdown, none of your folders will be accessible from your networked PCs.

Using SmartNAVI

To shut down the SmartStor:

1.


2.


107


3.

Click the Shutdown button.

4.

Click the Shutdown option.

5.


6.

In the confirmation box, click the Close button.

Directly

To shut down the SmartStor, press and hold the power button on the back of the SmartStor enclosure for five seconds (top, right. The system status LED turns red, then goes dark (bottom, right).

Power Button

Restarting the SmartStor

To restart the SmartStor after a shutdown, press the power button on the back of the SmartStor enclosure (top, right).

System Status LED

When the SmartStor is fully booted:

• The system status LED turns blue (bottom, right)



108


Managing Downloads


•

Adding a Link (page 109)

•

Drag and Drop Files (page 110)

•

Batch Downloading Files (page 110)

•

Viewing the Download List (page 111)

•

Removing a Link (page 111)

•

Pausing and Resuming a Download (page 112)

•

Viewing the Downloaded List (page 112)

•

Opening a Downloaded File (page 112)

•

Deleting a Downloaded File (page 113)

Adding a Link

Note

This feature requires the BT server plug-in for each NAS system.

See “Adding Application Plug-ins” on page 104.

SmartNAVI and the NAS system can download files using several protocols, including:

• Torrent

• HTTP

• FTP

• eDonkey

For Torrent files, use your browser to locate the file you want on the Internet and download its link to your PC. Then add the Torrent file link to the Download

Station as described below.

To add a Torrent file download link:

1.


2.

Click the Download Station icon.

3.

Click the Add New Link button.

4.


• Type the link into the field provided.

• Click the folder icon, navigate to the link, click it, then click the Open button.

5.


109


The Torrent files are added to the Download List and begin to download automatically. The Torrent files are saved to the download folder on the

NAS system.

Drag and Drop Files

Drag and drop supports HTTP, FTP, and Torrent files. The process includes two actions:

• Showing the Dropzone icon on your desktop

• Dragging and dropping files onto the Dropzone icon

SmartNAVI icon

Windows

To show the Dropzone icon in Windows, right-click the

SmartNAVI icon in the Windows tray and choose Dropzone from the popup menu.

The Dropzone icon appears on the desktop.

Mac OS X

To show the Dropzone icon in Mac OS X:

1.


2.

From the Function dropdown menu, choose Dropzone.

The Dropzone icon appears on the desktop.

Dragging and dropping files

Drag and drop your files onto the Dropzone icon (right).

Torrent files are added to the Download List and begin to download automatically. Files are saved to the download folder on the NAS system.

To close the Dropzone icon, right-click the icon and choose Close. Or choose

Dropzone again in the popup (Windows) or dropdown (Mac OS X) menu.

Batch Downloading Files

You can batch-download files from a server. The files must have the same name with sequential numbering. You might have to rename your files to use this feature.

110


To add a series of sequential download links:

1.


2.


3.

Click the Batch button.

A dialog box appears.

4.

In the field provided, type the URL of the file server. Then type a slash (/) and the file name with an asterisk (*).

5.

Choose one of the following values for the asterisk:

• Numbering from 0 to 20, in 1 to 4 places

• Lettering from a to z or A to Z.

A list of files appears in the window.

6.


The batch-download files are added to the Download List and begin to download automatically. The files are saved to the download folder on the

NAS system.

Viewing the Download List

The Torrent files in this list have not been downloaded yet.

To view the Download List:

1.


2.


3.

Click the Download List button.

Downloading began automatically when you added the links.

Torrent files are saved to the download folder on the NAS system.

Removing a Link

When you remove a link, the Download Station does not download the corresponding Torrent file.

To remove a Torrent file download link:

1.


2.


3.


4.

Click the file link you want to remove.

5.

Click the Remove button.

6.


111


Pausing and Resuming a Download

Pausing a Download

To pause a Torrent file download:

1.


2.


3.


4.

Click the link of the file download you want to pause.

5.

Click the Pause button.

Resuming a Download

To resume a Torrent file download:

1.


2.


3.


4.

Click the link of the paused file download you want to resume.

5.

Click the Start button.

Viewing the Downloaded List

The Torrent files in this list have been downloaded.

To view a list of downloaded files:

1.


2.


3.

Click the Downloaded List button.

Torrent files are saved to the download folder on the NAS system.

Opening a Downloaded File

Note

This feature requires a plug-in for each NAS system. See “Adding

Application Plug-ins” on page 104.

To open a downloaded file:

1.


2.


3.


4.

Click the file you want to open.

112


5.

Click the Open button.

Deleting a Downloaded File

Caution

The feature deletes Torrent files from the download folder on the

NAS system.

To delete a downloaded Torrent file:

1.


2.


3.


4.

Click the file you want to delete.

5.


6.


The link and corresponding Torrent file in the download folder on the NAS system are deleted.

113


Using Media Center

Media Center contains the Media Library, which enables you to organize and play your music and video files that are saved on the NAS system.

Note that there are two features called Media Center. This section deals with

Media Center in SmartNAVI. See page 69 for Media Center on the SmartStor.

The Media Library includes the following functions:

•

Viewing Playlists (page 114)

•

Creating a Playlist (page 114)

•

Playing a Playlist (page 115)

•

Renaming a Playlist (page 115)

•

Deleting a Playlist (page 116)

•

Playing a Single Music or Video File (page 116)

Important

This feature requires the DLNA plug-in to be installed and enabled on the NAS system.

Your music and video files must be saved in the MUSIC and

VIDEO folders, respectively, on the NAS system.

Viewing Playlists

To view a Playlist:

1.


2.


The Media Library window appears with List highlighted.

A list of playlists appears in the List Window.

Playlists are shown by name and the number of files in the playlist.

Creating a Playlist

This function requires a LAN connection to the NAS system.

To create a Playlist:

1.


2.



3.

Click the Create List icon.

114


4.

Type a name for the playlist in the highlighted box and press Enter.

5.

Click and drag files from the folder list to the Playlist icon.

The playlist is stored in the DLNA database on the NAS system.

Playing a Playlist

To play a Playlist:

1.


2.



3.

Right-click on the playlist in the List Tree or the List Window and choose

Play from the dropdown menu.

Renaming a Playlist


To rename a Playlist:

1.


2.



3.

Right-click the playlist you want to rename and choose Rename from the dropdown menu.

115


4.

Type a name for the playlist in the highlighted box and press Enter.

Deleting a Playlist


To delete a Playlist:

1.

Go to the Main Window.

2.



3.

Right-click the playlist you want to delete and choose Delete from the dropdown menu.

4.

In the Delete box, type YES and click the Yes button.

The playlist is deleted.

Playing a Single Music or Video File

To play a single music or video file:

1.


2.



3.

Click the Music or Video folder icon.

116


4.

Right-click on the file you want to play and choose Play from the dropdown menu.

117


Managing Photo Albums


•

Making an Album (page 118)

•

Viewing an Album (page 120)

•

Editing an Album (page 120)

•

Deleting an Album (page 121)

Making an Album

An album is a collection of photo files that you can browse by means of Adobe

Flash® and HTML technology. You can make any number of albums using photos in a variety of file formats. And you can use the same photos in multiple albums.

Part 1: Making your Album

To make a new album:

1.


2.

Click the Photo Album icon.

The Make Album screen appears.

3.

Click the Select button and choose From folder in the dropdown menu.

4.

In the Open dialog box, navigate to the folder that contains the photo files you want to add to your album and click the Open button.

Thumbnails of the photos in the folder appear in the left window.

5.

Click and drag the photos to the right window to add them to your album.

Optional:

• To view a photo, click the view

• To sort the photos, click the sort from the dropdown menu.

icon.

icon and choose a sort method

118


• To delete a photo, click the photo, then click the delete icon.

6.

When you finish your selection of photos, click the Next button.

The Album Style Setting screen appears.

7.

Type a title for your album in the Title field.

Or accept the default title.

8.

Choose a Style from the list.

An example of the highlighted Style appears in the Preview window.

Your photos do not appear in the Preview window.

Part 2: Exporting or Uploading your Album

You now have the choice of:

• Exporting (saving) the album to your PC

• Uploading (saving) the album to the NAS system

• Both actions

To export the album to your PC:

1.

Click the Export icon.

2.

In the Final Confirm box:

• Type the name of the destination folder where you want the Album to be saved.

• Navigate to the place where you want the destination folder created.

• Click the Confirm button.

3.

When the album success message appears, click the Confirm button.

The album has been saved in the destination folder.

To upload the album to the NAS system:

1.

Click the Upload icon.

2.

When the album success message appears, click the Confirm button.

The album has been uploaded to the WWW\Album folder on the NAS system.

Part 3: Viewing your Album

To view your album, open its folder and double-click the index.html file.

The album opens in your default browser.

119


Viewing an Album

To view an album:

1.


2.


3.

Click the Manage Album button.

The Manage Album screen appears.

4.

Choose the location, year, and month in the dropdown menus.

Local means on your PC. Other names apply to NAS systems.

The albums matching the criteria appear in the Manage Album list.

5.

Click the album you want to view and click the View button.

In the View window, click these icons as desired to apply their effects:

– Rotate left

– Rotate right

– Zoom in

– Zoom out

– Default size

– Color/grayscale toggle

– Photo metadata

– Add/view/delete comments

– Full screen view

Editing an Album

The album must be on saved your PC for editing.

To edit an album:

1.


2.


3.



4.

Choose Local, the year and month in the dropdown menus.


120


5.

Click the album you want to edit and click the Edit button.

The Make Album screen appears.

To continue, go to “Making an Album” on page 118.

Deleting an Album

Caution

Deleting an album deletes all of the photo files saved in the album itself.

Deleting an album does not delete the original photo files that you copied when you created the album or later added to it.

To delete an album:

1.


2.


3.



Choose the location, year, and month in the dropdown menus.

Local means on your PC. Other names apply to NAS systems.


4.

Click the album you want to delete and click the Delete button.

5.

In the Confirmation box, click the Yes button.

The album is deleted.

121


122

Chapter 7: PASM

• Connecting to PASM (below)

•

Choosing a Language (page 129)

•

Navigating in PASM (page 129)

•

Logging out of PASM (page 129)

•

Setting up SmartStor with the Setup Wizard (page 130)

•

Managing Users and Groups (page 132)

•

Managing File & Print Services (page 137)

•

Managing RAID Volumes (page 147)

•

Managing Backups (page 152)

•

Managing the Network Connection (page 156)

•

Making Management Settings (page 159)

•

Managing the System (page 165)

Connecting to PASM

The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access

PASM:

•

Directly in your browser. See page 123.

•

Through SmartNAVI. See page 125.

•

Using Bonjour. See page 127.

PASM in your Browser

To log into PASM in your browser:

1.

Start your Browser.

2.

In the Browser address field, type in the IP address of the SmartStor.


Note that the IP address shown below is only an example. The IP address you type into your browser will be different.

• PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http://

• Enter the SmartStor’s IP address . . . . . . . . . . . . . . 192.168.50.129/

Together, your entry looks like this: http://192.168.50.129/


123


3.

Click the WebPASM icon.


4.


Login button.



124

Chapter 7: PASM

PASM in SmartNAVI

To log into PASM from SmartNAVI:

1.



2.


3.


PASM.

SmartNAVI in

Windows

SmartNAVI in

Mac OS X


125


4.


Login button.



126

Chapter 7: PASM

PASM in Bonjour

Bonjour is a service discovery protocol for local area networks. To use Bonjour, you must have a Bonjour-capable browser.

Method 1


1.

Start your Browser.

2.

Click the Show all bookmarks icon.

The Collections list appears.

3.

Under the Collections list, click the Bonjour icon.

4.

Click to highlight the SmartStor in the Bookmark list to launch PASM.

Method 2


1.

Start your Browser.

2.

Click the Bonjour icon.

The Bonjour list of network devices appears.

3.

Click to highlight the SmartStor in the Bonjour list to launch PASM.

127



4.


Login button.



128

Chapter 7: PASM

Choosing a Language

To choose a language, click the Language menu in the PASM Header and choose the language you prefer.

Navigating in PASM

The Tree is the primary navigation tool in

PASM. Categories of functions listed with a

+ sign before the icon.

Icons for specific functions are listed under the categories. Click the + sign to show the functions.

Click the function icons to display their information on the screen. Each function has one or more tabs in its screen.

The Tree expands and contracts in

DHTML-capable browsers. If your browser does not support DHTML, the Tree is expanded all of the time. The functions are not affected.

Logging out of PASM

There are two ways to log out of PASM:

• Close your browser window.

• Click Logout in the PASM Header.

Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again.

129


Setting up SmartStor with the Setup Wizard

If you used the SmartNAVI Setup Wizard to set up your SmartStor, you do not need to run the Setup Wizard in PASM.

If you have not yet set up your SmartStor:

1.

In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen.

2.

Click the Next button to start the Setup Wizard.

The Step 1 screen appears.

Step 1 Screen

1.

Optional. In the Computer Name field, enter a name for the SmartStor.

Use only letters, numbers, and the underscore character for the name.

2.

Under network configuration, choose one of the following options:

• Configure using DHCP – Choose this option if your network has a

DCHP server with addresses available

• Configure using Specify an IP address – Choose this option if you want to set the IP address and other network setting manually

3.

If you chose the Configure using Specify an IP address option, type the following information in the fields provided:

• IP Address

• Subnet Mask

• Default Gateway IP Address

• Primary DNS

• Secondary DNS

See your Network Administrator for help with these settings.

4.



Step 2 Screen

1.

Optional. Type a new administrator password into the New Password field.

Retype the new password into the Retype Password field.

2.

Optional. To add a user, click the Add new user option button.

3.

If you clicked the Add new user option button, type a user name and password into the fields provided, then click the Add button.

4.



130

Chapter 7: PASM

Step 3 Screen

1.

Check the Enable box to the right of the services you plan to use.

• Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server.

• Unix/Linux – Enables file access from Unix and Linux PCs

• Macintosh – Enables file access from Macintosh PCs

• FTP – Enables file access from PCs using FTP

2.

Optional. Type new names into the Workgroup Name and Computer

Description fields.

3.



Step 4 Screen

You must add at least one folder, which you will access from your PC as a networked drive.

1.

To add a folder, click the Add new folder option button.

2.

Type a folder name into the field provided, check the boxes of the services you expect to use with this folder, then click the Add button.

Add more folders as required.

3.



Step 5 Screen

If a RAID Volume already exists on the SmartStor, information about the RAID

Volume is shown. To change the RAID, you must delete it first, then run the Setup

Wizard again. See “Deleting a RAID Volume” on page 150.

1.

From the RAID Level dropdown menu, choose the RAID level you want for your disk array.

See for “Choosing a RAID Level” on page 176 more information.

2.

Highlight disk drives in the Free Disks column and click the >> button to move them to the Disks in RAID column.

3.


The Finish screen appears.

Finish Screen

Click the Finish button to set up your SmartStor. The setup process takes several minutes, depending on the size of your disk drives.

131


Managing Users and Groups


•

Viewing a List of Users (page 132)

•

Creating a User (page 132)

•

Changing the Administrator’s Password (page 132)

•

Changing a User's Password (page 133)

•

Deleting a User (page 133)

•

Viewing a List of Groups (page 133)

•

Creating a Group (page 134)

•

Adding Members to a Group (page 134)

•

Removing Members from a Group (page 134)

•

Deleting a Group (page 135)

•

Viewing Quotas (page 135)

•

Setting Quotas (page 135)

Viewing a List of Users

To view the list of Users:

1.

In the Tree, click the + beside the Users & Groups icon.

2.


A list of users appears on the Information tab.

Creating a User

You can create up to 512 Users.

To create or add a new user:

1.


2.


3.

Click the Create User tab.

4.

Type a user name in the field provided.

5.

Type a password into the fields provided.

6.


7.


Changing the Administrator’s Password

To change the Administrator’s password:

1.


132

Chapter 7: PASM

2.


3.

Click the Change Password tab.

4.

Type a new password into the fields provided.

5.


6.


If you forget your new password, you reset the SmartStor to the default

Administrator’s password. See “Restoring the Default Password” on page 197.

Changing a User's Password

To change a user’s password:

1.


2.


3.

Click the Change Password tab.

4.

From the User Name dropdown menu, choose the name of the user whose password you want to change.

5.

Type a new password into the fields provided.

6.


7.


Deleting a User

You cannot delete the Administrator or the Guest. To delete any other user:

1.


2.


3.

Click the Delete User tab.

4.

Click the option button to the left of the user you want to delete.

5.


6.


Viewing a List of Groups

Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users.

To view a list of groups:

1.


2.

Click the Group Management icon.

A list of groups appears on the Information tab.

133


Creating a Group

Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups.

To create a group:

1.


2.


3.

Click the Create tab.

4.

Type a group name in the field provided.

5.


6.


Adding Members to a Group

You must create a group before you can assign members to it. See “Creating a

Group” on page 134.

To add members to a group:

1.


2.

Click the Group Management icon.

3.

Click the Group Members tab.

4.

From the dropdown menu, choose a group to which you want to add members.

5.

Highlight users in the Users column and click the >> button to move them to the Members column.

6.


7.


Removing Members from a Group

1.


2.


3.

Click the Group Members tab.

4.

From the dropdown menu, choose a group from which you want to remove members

5.

Highlight users in the Members column and click the << button to move them to the Users column.

6.


7.


134

Chapter 7: PASM

Deleting a Group

You must remove all members from the group before you can delete the group.

See “Removing Members from a Group” on page 134.

To delete a group:

1.


2.


3.

Click the Delete tab.

4.

Click the option button next to the group you want to delete.

5.


6.


Viewing Quotas


To view a quota:

1.


2.


A list of users and groups, and the following data appear on the screen:

• RAID Volume

• Currently assigned quotas

• Free space

• Used space

Setting Quotas


Assigning quotas enables you to control how much storage space each user or group can access.

By default, each user and group is assigned an unlimited quota, meaning that any one user or group can access the entire storage space. In the Quota screen, the names of groups are preceded with a @ symbol.

To set a quota:

1.


2.


3.

Click the Settings tab.

4.

Highlight the user or group whose quota you want to assign.

135


5.

From the dropdown menu, choose the RAID Volume to which the quota applies.

6.

Click one of the following options:

• Unlimited

• Limited Quota

7.

If you chose Limited Quota, type a number into the field provided.

This number represents how many MB of data the user or group can access.

8.


9.


Note

If you set different size quotas for the user and the group,

SmartStor will use the smaller quota.

136

Chapter 7: PASM

Managing File & Print Services


•

Setting up Windows Access (page 137)

•

Setting up UNIX/Linux Access (page 139)

•

Setting up Macintosh Access (page 140)

•

Setting up FTP Access (page 141)

•

Setting up your Print Server (page 142)

•

Setting up your DLNA Server (page 142)

•

Viewing a List of Plug-ins (page 143)

•

Enabling and Disabling Plug-ins (page 143)

•

Viewing a List of Folders (page 144)

•

Modifying Folder Services (page 144)

•

Adding a Folder (page 144)

•

Deleting a Folder (page 145)

•

Setting up Folder Sharing: Windows, Macintosh, FTP (page 145)

•

Setting up Folder Sharing: UNIX and Linux (page 146)

Setting up Windows Access

Setting up Windows Service

To set up access from a Windows PC:

1.

In the Tree, click the + beside the File & Print icon.

2.

Click the Protocol Control icon, then click the Windows tab.

3.


4.

Optional. Type a new Computer Description into the field provided.

5.

Optional. Click the Enable option button beside Recycle Bin.

• Enabled – Deleted files move the Recycle Bin. You must empty the

Recycle Bin to remove them from the SmarStor. Uses more space.

• Disabled – Default. Deleted files are immediately removed from the

SmartStor. Saves space but has no chance of file recovery.

6.

Choose the option button to make the SmartStor a member of:

• An Active Directory (AD) Domain

• A Workgroup

Note: If you join an AD Domain, you automatically disable your NIS Domain

settings. See “Setting up UNIX/Linux Access” on page 139.

137


7.

Optional. If you chose an AD Domain, enter the following in the fields provided:

• Domain Name

• Domain Controller

• Administrator Name

• Administrator Password


8.

Optional. If you chose an Workgroup, enter the Workgroup name into the field provided:


9.



To set up Windows file sharing:

1.

In the Tree, the Sharing Setup icon, then click the Windows/Macintosh/

FTP Sharing tab.

2.

Check the Windows protocol box.

3.


4.



5.



• Read Only


6.


7.


You can now access the folder you chose from a Windows PC.

See “Chapter 3: Connecting to the SmartStor” on page 29 for information

about the settings that you must make on your PC.

Note

Windows support is only through SMB and CIFS protocols.

SmartStor supports the Recycle Bin feature. When you delete a file, the file is moved to the Recycle Bin, a hidden folder in the share folder.

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Setting up UNIX/Linux Access

Setting up UNIX/Linux Service

To set up access from a UNIX or Linux PC:

1.


2.

Click the Protocol Control icon, then click the UNIX/Linux tab.

3.


4.

Optional. To join a NIS Domain, click the UNIX/Linux tab, then click the

Enable option button beside Services.

Note: If you join an NIS Domain, you automatically disable your AD Domain

settings. See “Setting up Windows Access” on page 137.

5.

Enter the Domain name into the field provided.


6.


7.



File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder.

You must designate the IP addresses for each folder individually. You can have up to 256 IP addresses for all of your folders.

To set up UNIX/Linux file sharing:

1.

In the Tree, click the Sharing Setup icon, then click the UNIX/Linux

Sharing tab.

2.


3.

In the New IP Address field, type the IP address of the UNIX or Linux PC from which you will access this folder, then click the Add button.

4.


5.


You can now access the folder you chose from a UNIX or Linux PC.


about the settings that you must make on your UNIX or Linux PC.

139


Setting up Macintosh Access

Setting up Macintosh Service

To set up access from a Macintosh PC:

1.


2.

Click the Protocol Control icon, then click the Macintosh tab.

3.


4.

Optional. Type a message in the Login Message field.

5.


The optional login message appears on the Welcome screen when you log into SmartStor from a Macintosh PC.

Login Message


To set up Macintosh file sharing:

1.



2.

Check the Macintosh protocol box.

3.


4.



5.



• Read Only


6.


7.


You can now access the specified folder from a Macintosh PC.


about the settings that you must make on your Macintosh PC.

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Setting up FTP Access

Setting up FTP Service

To set up FTP access for your folders:

1.


2.

Click the Protocol Control icon, then click the FTP Sharing tab.

3.


4.

To specify a new Command Port number, type the number into the field provided.

Port 21 is typically used for the Command Port.

5.

To specify a range of passive data port numbers, type those numbers into the fields provided.

The port range is 1024 to 65535.

Be sure the port numbers you enter are enabled on your firewall and server.

In active mode, the FTP server uses port 20 for the data port.

6.

If your FTP client uses double-byte characters but does not support

Unicode, choose your FTP client’s encoding from the Client Coding Type dropdown menu, shown here translated to English. Choose from:

• English (Unicode)

• Japanese

• Simplified Chinese

• Traditional Chinese

• Korean

7.



To set up FTP file sharing:

1.



2.

From the Folder name dropdown menu, choose the folder you want to access.

3.

Check the FTP protocol box.

4.


5.



6.



• Read Only

141



7.


8.


You can now access the specified folder from your PC using FTP.

Setting up your Print Server

To set up the SmartStor as a printer server:

1.

Connect your printer to the USB port on the SmartStor and power on the printer.

2.


3.

Click the Protocol Control icon, then click the Printer Server tab.

4.


5.


Notes

• The Printer Server tab also verifies that your USB printer is connected and online. If you do not see your printer on the

Printer Server tab, take the necessary action to connect and

power the printer. See “Connecting a USB Printer to


• The software driver for your printer must be installed on your

PC before you can print from the PC. See the printer’s Setup

Guide or User Manual.

Setting up your DLNA Server

The Digital Living Network Alliance (DLNA) service enables the Universal

Plug-and-Play (UPnP) protocol, so your SmartStor can function as a Digital

Media Server (DMS). When your DLNA service is enabled, you can connect your

DLNA control unit or UPnP client on the network where the SmartStor is connected, and use the SmartStor to play image, audio, and AV media.

You must install the optional DLNA plug-in before you can make this setting and

use the UPnP protocol. See “Adding Application Plug-ins” on page 161.

The media content directory is under /VOLUME1/. Three share folders are created when you install the DLNA plug-in: PICTURE, MUSIC, and MOVIE.

With the DLNA plug-in, SmartStor supports these media formats:

• Picture – bmp, gif, jpg, jpeg, png, tif

• Music – mp3, pcm, wma

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• Movie – avi, mpg, mpeg, wmv, tts, vob

Viewing a List of Plug-ins

To view a list of installed plug-ins:

1.


2.

Click the Protocol Control icon.

A list of installed plug-ins and their version numbers appear on the

Information tab.

Many plug-ins have a clickable link that takes you to their management interface.

Enabling and Disabling Plug-ins

Enabling Plug-ins

You must add a plug-in to SmartStor before you can use this function. To add a

plug-in to SmartStor, see “Adding Application Plug-ins” on page 161.

To enable a plug-in:

1.


2.


3.

In the Information tab, click the Enable button next to the plug-in you want to enable.

4.



The plug-in is now enabled.

Disabling Plug-ins

Disabling a plug-in saves memory space and processing time on the SmartStor. If you do not use a feature, consider disabling its plug-in.

To disable a plug-in:

1.


2.


3.

In the Information tab, click the Disable button next to the plug-in you want to disable.

4.


After a moment, the Service Status changes to OFF.

The plug-in is now disabled.

143


Viewing a List of Folders

A folder is the entity that appears as a Network Drive on your PC.

To view the list of folders:

1.


2.

Click the File Sharing icon.

A list of current folders appears in the Information tab.

Modifying Folder Services

Services enable different types of PCs to access your folders. Use this function to add or remove a service for a specific folder.

To modify the services on a folder:

1.


2.


3.

Click the Modify tab

4.

From the Volume dropdown menu, choose the RAID Volume containing the folder you want to modify.

5.

From the Folder Name dropdown menu, choose the folder you want to modify.

6.

Check the boxes beside the services you want to use.

7.


8.


If the service you want is OFF, see:

“Setting up Windows Access” on page 137

“Setting up UNIX/Linux Access” on page 139

“Setting up Macintosh Access” on page 140

“Setting up FTP Access” on page 141

Adding a Folder

A folder is the entity that appears as a Network Drive on your PC.

To add a folder:

1.


2.


3.


4.

From the Volume dropdown menu, choose the RAID Volume in which you want to create a new folder.

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5.

In the Folder Name field, type a name for your new folder.

6.

Check the boxes beside the services you want to use.

7.


8.


To access the new folder from a Windows PC, see “Setting up Folder

Sharing: Windows, Macintosh, FTP” on page 145.

To access the new folder from a UNIX or Linux PC, see “Setting up Folder

Sharing: UNIX and Linux” on page 146.

To make the folder a network drive on your PC, see “Chapter 3: Connecting to the SmartStor” on page 29.

Deleting a Folder

Caution

When you delete a folder, you delete all the data saved in the folder. Back up any important data before you delete a folder.

To delete a folder:

1.


2.


3.

Click the Remove tab

4.

Click the option button beside the folder you want to delete.

5.


6.

In the confirmation box, click the OK button to confirm.

Setting up Folder Sharing: Windows, Macintosh, FTP

Sharing Setup assigns user access the folders on your SmartStor. By default all users and groups have read and write access.

To set up sharing for a folder:

1.


2.

Click the Sharing Setup icon.

3.

Click the Windows/Macintosh/FTP Sharing tab.

4.


5.


145


6.

Check the boxes for the protocols you want for this folder:

• Windows

• Macintosh

• FTP

7.

In the Permission list, click the option button for one of the following permissions for each group and user:


• Read Only


8.


9.


Be sure the appropriate services are running for this folder. See:

“Setting up Windows Access” on page 137.

“Setting up Macintosh Access” on page 140.

“Setting up FTP Access” on page 141.

Setting up Folder Sharing: UNIX and Linux

UNIX and Linux sharing designates which UNIX and Linux PCs can access the folders on your SmartStor. You specify a UNIX or Linux PC by its IP address. You can add up to 256 IP addresses for all of your folders.

You must designate the IP addresses for each folder individually.

To set up UNIX and Linux sharing for a folder:

1.


2.

Click the Sharing Setup icon in the tree.

3.

Click the UNIX/Linux Sharing tab.

4.


5.


6.

In the New IP Address field, type the IIP address of the UNIX or Linux PC from which you will access this folder.

7.


Be sure the UNIX/Linux service is running for this folder. See “Setting up

UNIX/Linux Access” on page 139.

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Managing RAID Volumes


•

Viewing RAID Volume Status (page 147)

•

Viewing Disk Drive Information (page 148)

•

Creating a RAID Volume (page 148)

•

Designating a Spare Drive (page 149)

•

Migrating a RAID Volume (page 149)

•

Deleting a RAID Volume (page 150)

•

Viewing an External USB Drive or Memory Stick (page 151)

•

Formatting an External USB Drive or Memory Stick (page 151)

Viewing RAID Volume Status

RAID status refers to the disk drives on your SmartStor and how they are arranged into a RAID Volume.

To view the status of your RAID Volume:

1.

In the Tree, click the + beside the RAID & File System icon.

2.

Click the RAID Management icon.

The RAID Status tab displays the current RAID system and its status:

• RAID Name – The name of your RAID, automatically assigned when it was created

• RAID Level – RAID 0, 1, 5, or 10, specified when it was created

• Capacity – Data capacity of the RAID Volume in GB

• RAID Status – Functional is normal. Critical means a disk drive has failed. Offline means you cannot access your data.

Critical and offline RAIDs require you to take corrective action. See

“Replacing a Failed Disk Drive” on page 183.

• Action Status – Idle is normal. Rebuilding means the RAID Volume is being rebuilt after a disk drive failure. Migrating means the RAID Volume is adding a disk drive or changing RAID levels.

• Background Activity – None is normal. Running means a background activity is in progress.

• Format Status – Shows progress of the current Background Activity as a percentage.

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Viewing Disk Drive Information

To view information about a disk drive:

1.


2.


The RAID Status tab displays the current RAID system and its status.

3.

In the Disk List, double-click a disk drive icon.

The disk drive information displays under Disk Status.

Creating a RAID Volume

On SmartStor, the term RAID Volume refers to one or more disk drives working together as a RAID logical drive.

You can also use a USB disk to create a RAID Volume. See “Viewing an External

USB Drive or Memory Stick” on page 151.

You must have unassigned disk drives in your SmartStor to create a new RAID.

To create a new RAID Volume:

1.


2.


3.


4.

From the RAID Level dropdown menu, choose the RAID level you prefer for your disk array.

See “Choosing a RAID Level” on page 176 for more information.

5.

Highlight disk drives in the Free Disks column and click the >> button to move them to the Disks in RAID column.

6.


7.


The RAID Volume is created and formatting begins. Formatting requires several minutes, depending on the size of your disk drives.

After formatting is done, you must create folders on your RAID Volume. See

“Adding a Folder” on page 144.

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Designating a Spare Drive

If you have an unassigned disk drive, you can assign it as a spare drive.

For more information, see “Spare Drive” on page 177 and “Automatic Rebuilding” on page 178.

To assign a spare drive:

1.


2.


3.


4.

From the RAID Level dropdown menu, choose Spare Disk.

5.

Highlight a disk drive in the Free Disks column and click the >> button to move it to the Disks in RAID column.

6.


7.


Migrating a RAID Volume

To migrate a RAID Volume means to change its RAID level or to add disk drives.

See “RAID Volume Migration” on page 179 for more information.

To migrate a RAID Volume:

1.


2.


3.

Click the Modify tab.

4.

From the Current Volume dropdown menu, choose the RAID Volume which you want to modify.

5.

In the Migrate to RAID Level dropdown menu, choose the target RAID Level.

6.

To add disk drives, highlight disk drives in the Free Disks column and click the >> button to move them to the Disks in RAID column.

7.


The RAID Volume is modified as you directed. Migration can take up to two hours, depending on the size of your disk drives.

During the modification, your RAID Volume and all of the folders on it are fully accessible.

After the Migration is completed, you must extend the file system in order to use the storage space you have added. You can extend the file system immediately or wait until later.

8.

Click the File System Management icon.

9.

In the File System Status tab, click the Extend File System button.

149


Deleting a RAID Volume

Caution

When you delete a RAID Volume, you delete all the folders in the

RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume.

Note

You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild. Wait until these activities are completed.

To delete a RAID Volume:

1.


2.


3.


4.

Click the option button beside the RAID Volume you want to delete.

5.


6.

In the confirmation box, type yes into the field provided, then click the OK button.

After a RAID Volume is deleted, the SmartStor reboots automatically. When the SmartStor is fully booted:

• The System Status LED turns blue (right)


7.

Close your browser then restart the browser to access

PASM.

System Status LED

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Viewing an External USB Drive or Memory Stick

To view a USB drive or memory stick attached to the SmartStor:

1.


2.


The USB drive or memory stick appears as a USB External Disk

3.


The USB drive or memory stick appears as a Volume called USBDISK.

You do NOT create a RAID Volume or folders with the USB drive or memory stick as you would with the disk drives installed in the SmartStor enclosure.

With the USB drive or memory stick connected to the SmartStor, create a network drive on your PC and choose the USB disk as the folder. Then you can access the USB drive or memory stick from your PC.

See “Chapter 3: Connecting to the SmartStor” on page 29 for more information.

Formatting an External USB Drive or Memory Stick

This option only appears when SmartStor does not recognize the file system on the USB drive or memory stick.

Caution

When you format a USB drive or memory stick, you delete all the data saved on it. Back up any important data before you format.

To format a USB drive or memory stick:

1.

Attach the USB drive or memory stick to one of the USB ports on the back of the SmartStor.

2.


3.


4.

On the File System Status tab, highlight the USB drive.

5.

From the Format File System Type dropdown menu, choose a file system:

• FAT 32 – Use for Windows, Linux, and Macintosh PCs, and SmartStor

• Ext3 – Use for UNIX and Linux PCs, and SmartStor

6.

Click the Format USB Disk button.

7.

In the confirmation box, type yes, then click the OK button.

Formatting requires several minutes, depending on the size of your USB drive or memory stick.

151


Managing Backups


•

Viewing a List of Snapshot Backups (page 152)

•

Setting up a Snapshot Backup (page 152)

•

Scheduling a Snapshot Backup (page 153)

•

Recovering Snapshot Backups (page 153)

•

Viewing the NAS Replication Schedule (page 154)

•

Setting up NAS Replication (page 154)

•

Enabling One Touch Backup (page 155)

Viewing a List of Snapshot Backups

To view the list of Snapshot backups:

1.

In the Tree, click the + beside the Backup icon.

2.

Click the Snapshot Backup icon.

The current list of Snapshots displays on the Information tab.

Setting up a Snapshot Backup

Caution

Setting up a Snapshot will delete all existing Snapshots.

To setup a Snapshot Backup:

1.


2.


3.

Click the Setup tab.

4.

From the Volume dropdown menu, choose the RAID Volume you want to backup.

5.

Next to Snapshot Status, click the Enable option.

6.

In the Reserve Capacity dropdown menu, choose a portion in GB of the

RAID Volume you want to reserve for snapshots.

7.


8.

In the confirmation box, type yes into the filed provided than click the OK button.

The snapshot backup settings are applied. The process takes a few moments. Click the Schedule tab for scheduling options.

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Scheduling a Snapshot Backup

To schedule a Snapshot Backup:

1.


2.


3.

Click the Schedule tab.

4.

Click the option you want from the Schedule Type list.

• Disable – No snapshots will be taken.

• Do it at once – Snapshots will be taken now, one time only.

• Time interval by hour – Snapshots will be taken at the hourly interval you choose from the dropdown menu.

• Daily – Snapshots will be taken at the time of day you choose from the dropdown menus.

• Weekly – Snapshots will be taken on the day of the week, at the time of day you choose from the dropdown menus.

5.

As needed, make your choices from the dropdown menus.

6.


7.


The new backup schedule is applied. If you have not yet made your

Snapshot settings, click the Setup tab and make them now.

Recovering Snapshot Backups

The Snapshot recovery feature has two functions:

• Use a Snapshot to restore the data volume (VOLUME1 or VOLUMEx) to an earlier point in time.

• Export a Snapshot to the share folder. The recovered Snapshot volume is read-only.

To recover a Snapshot backup:

1.


2.


3.

Click the Recovery tab.

4.

Click the option button beside the Timestamp and Volume that you want to recover or export.

5.


• To restore the data volume using the Snapshot, click the OK button.

• To export the Snapshot to the share folder, click the Export button.

SmartStor performs the action you specified.

153


Viewing the NAS Replication Schedule

NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network.

To view the NAS Replication schedule:

1.


2.

Click the NAS Replication icon.

The current schedule displays on the Information tab.

• Role:

Standalone – No backup server was specified

Primary Server – This SmartStor is the primary, the other SmartStor is the backup

Backup Server – This SmartStor is the backup, the other SmartStor is the primary

• Primary or Backup Server – The IP address of the other SmartStor on the network.

• Schedule – Replication schedule in number of hours, daily or weekly.

Appears on the primary server.

Setting up NAS Replication

To set up NAS replication:

1.


2.

Click the NAS Replication icon.

3.


4.

Under Settings, click the option button to assign a role to this SmartStor:

• Standalone – Use this option when you only have one SmartStor on your network. This is the default setting and it disables NAS Replication.

• Primary – This SmartStor is the primary and the other SmartStor is the backup server.

• Backup Server – The other SmartStor is the primary and this SmartStor is the backup server.

5.

Optional. If you chose Primary or Backup Server, type the IP address of the other SmartStor on your network.

6.

Under Schedule, click the option button for the schedule type you want:

• Disable – Disables NAS Replication

• Do it at once – Performs a NAS Replication when you click the OK button.

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Chapter 7: PASM

• Time interval by hour – Set an hourly interval for NAS Replications to happen.

• Daily – Sets the time of day when the NAS Replications happen.

• Weekly – Sets the time of day and day of the week when the NAS

Replications happen.

7.


8.


Enabling One Touch Backup

One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor.

To enable One Touch Backup:

1.


2.

Click the Easy Backup icon.

3.

In the One Touch Backup tab, click the Enable option.

4.


5.


One Touch

Backup button

To disable One Touch Backup, click the Disable option, then click the OK button.

You must create a backup schedule in SmartNAVI so the One Touch Backup

function will know which folders and files to backup. See “Chapter 4: One Touch

Backup” on page 59.

155


Managing the Network Connection


•

Viewing Network Setup Information (page 156)

•

Making Network Settings (page 156)

•

Working with Jumbo Frames (page 157)

•

Working with DDNS (page 157)

Viewing Network Setup Information

To view network setup information:

1.

In the Tree, click the + beside the Network icon.

2.

Click the Network Setup icon.

The current network setup for this SmartStor displays on the Information tab:

• Computer Name

• IP Address

• Subnet Mask


• Primary Domain Name Server IP Address

• Secondary Domain Name Server IP Address

To change these settings, click the Setup tab.

Making Network Settings

To make network settings:

3.


4.


5.


6.

Optional. Type a name for the SmartStor in the Computer Name field.

7.

Click an option button to choose an Internet Protocol option:

• Obtain an IP address automatically – Choose this option to let your

DHCP server make the network settings.

• Specify an IP address – Choose this option if you want to make your network settings manually.

8.

Optional. If you chose Specify an IP address, enter the following settings in the fields provided:

• IP Address

• Subnet Mask


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Chapter 7: PASM

• Primary Domain Name Server IP Address

• Secondary Domain Name Server IP Address

See your Network Administrator for help in making these settings.

9.


10. In the confirmation box, click the OK button.

Working with Jumbo Frames

The term jumbo frame refers to a frame on a local area network that is larger than the standard 1518 byte size. SmartStor supports jumbo frames up to 9000 bytes.

On SmartStor, the frame size setting is called Maximum Transmission Unit

(MTU). The default MTU or frame is 1500 bytes. This setting is appropriate for most users. See your Network Administrator before you change this setting.

To make frame size settings:

1.


2.


3.

Click the Jumbo Frame tab.

4.

From the MTU dropdown menu, choose the maximum MTU or frame size:

• 1500 bytes (default)

• 4000 bytes

• 7000 bytes

5.


6.


Working with DDNS

A Domain Name Service (DNS) translates human-readable host names, such as

www.promise.com, into IP addresses, such as 103.204.15.26, and back again.

A Dynamic DNS (DDNS) is required because in many cases, IP addresses periodically change. The DDNS enables you to keep up-to-date and stay connected.

There are two DDNS options:

• Provide your own DDNS server

• Register with an online DDNS service

A free online DDNS service is available at http://www.dyndns.com/ .

157


Making DDNS Settings

PASM requires the DDNS domain name, user name, and password to work with the DDNS server. See your Network Administrator or the online DDNS service for this information.

To make DDNS settings:

1.


2.


3.

Click the DDNS tab.

4.

Click the Enable option.

5.

Type the required information in the fields provided:

• DDNS (domain) name

• User name

• Password

6.


7.


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Chapter 7: PASM

Making Management Settings


•

Viewing the Event Log (page 159)

•

Setting up SMTP Authentication (page 159)

•

Sending a Test Message (page 160)

•

Viewing the Email Alert List (page 160)

•

Adding an Email Alert Recipient (page 161)

•

Deleting an Email Alert Recipient (page 161)

•

Upgrading the System Firmware (page 161)

•

Adding Application Plug-ins (page 161)

•

Removing Plug-ins (page 162)

•

Enabling and Disabling the Buzzer (page 162)

•

Viewing UPS Status (page 163)

•

Setting up a UPS (page 163)

•

Setting up System Standby (page 164)

Viewing the Event Log

The event log keeps a log of the 20 most recent events on the SmartStor. You can use this information to review your actions and to diagnose problems.

To view the Event Log:

1.

In the Tree, click the + beside the Management icon.

2.

Click the Event Log icon.

A list of the 20 most recent events displays on the Event Log tab.

Events are ranked in severity as Information, Warning, and Error.

Setting up SMTP Authentication

In order to set up email alerts over a network, you must enable the SMTP service, specify a SMTP server, and in most cases, supply authentication information.

See your Network Administrator for help with these settings.

To set up SMTP authentication:

1.


2.

Click the Mail Alert icon.

3.


4.

Next to Service, click the Enable option button.

159


5.

In the SMTP Server field, type the IP address or the DNS name of your

SMTP server.

6.

Optional. Type a new number in the Command Port field.

25 is the default number.

7.

In the From field, the sender’s email address that you want to appear in the alert messages.

8.

Next to SMTP Authentication:

• Click the Yes option button to enable authentication.

• Click the No option button to disable authentication.

Note that most SMTP servers require authentication.

9.

If you enabled authentication, to the following:

• In the User Name field, type the mail server account name.

• In the Password field, type the password of the mailer server account.

10. Click the OK button.


Sending a Test Message

Before you can send a test message, you must set up SMTP authentication and have at lease one email alert recipient.

To send a test email message:

1.


2.


3.


4.

Click the Test button.

5.


A test email message is sent to each recipient on the Mail List tab.

Viewing the Email Alert List

The SmartStor will send alerts via email to the recipients you designate.

To view a list of Email Alert recipients:

1.


2.


The list of recipients displays on the Mail List tab.

See “Checking Your Email Inbox” on page 197 for an example of an email

alert message.

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Chapter 7: PASM

Adding an Email Alert Recipient

You can have up to 32 Email Alert recipients.

To add an Email Alert recipient:

1.


2.


3.

Click the Add tab.

4.

In the E-Mail Address field, type the recipient’s email address.

5.


6.


Deleting an Email Alert Recipient

To delete an Email Alert recipient:

1.


2.


3.


4.

Click the option button beside the E-Mail Address you want to delete.

5.


6.


Upgrading the System Firmware

See “Upgrading the Firmware” on page 213.

Adding Application Plug-ins

Application plug-ins are enhancements to SmartStor’s capabilities. Available plug-ins include:

• DLNA server – Enables SmartStor to support the UPnP protocol and function as a Digital Media Server (DMS).

• BT server – Enables SmartStor to automatically download Bit Torrent, FTP,

and HTTP files using SmartNAVI. See “Adding a Link” on page 109.

• Firefly Media Server – Enables SmartStor to download Roku SoundBridge and iTunes.

PASM installs plug-ins from a folder on the SmartStor. SmartNAVI installs plug-

ins from your PC. Also see “Adding Application Plug-ins” on page 104.

Download your plug-ins from the Promise Support Website . Plug-in file names end with a .ppg extension. Place the plug-in file into a folder on the SmartStor.

161


To add a plug-in to SmartStor:

1.


2.

Click the System Upgrade icon, then click the Application Plug-in tab.

3.

From the Volume dropdown menu, choose the Volume that has the folder with the plug-in file.

4.

From the Folder dropdown menu, choose the Folder that contains the plug-in file.

5.

In the File Name field, type the name of the plug-in file.

Or highlight the file and copy the name, then paste the name into the field.

6.

Click the OK button to begin the installation.

Warning


When the installation is done, PASM displays a notification dialog box.

7.


Removing Plug-ins

There are two reasons to remove a plug-in:

• To replace the old plug-in with a new one

• You know that you will never use the plug-in

Before you remove a plug-in, consider disabling it, instead. See “Enabling and

Disabling Plug-ins” on page 143.

To remove a plug-in from SmartStor:

1.


2.

Click the System Upgrade icon, then click the Delete Plug-in tab.

3.

Click the option button to the left of the plug-in you want to delete.

4.


5.


Enabling and Disabling the Buzzer

The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected. The buzzer is enabled by default.

Promise recommends that you leave the buzzer enabled.

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Chapter 7: PASM

To disable the buzzer:

1.


2.

Click the Buzzer icon.

3.

Click the Disable option button.

4.


5.


Click the Enable option button, then click the OK button to enable the buzzer, then click the OK button in the confirmation box.

Viewing UPS Status

If you have an APC Uninterruptable Power Supply (UPS) attached to the

SmartStor, you can check its status in PASM.

To view UPS status:

1.


2.

Click the APC UPS icon.

The Information tab displays the status of the UPS.

If there is no UPS connected or recognized, the Status field reports

“NO UPS.”

Setting up a UPS

This feature enables you to tell the SmartStor how long to run on UPS battery power and when to shutdown, after a power failure.

To set up a UPS:

1.

Attach the APC UPS to one of the SmartStor’s USB ports.

2.


3.

Click the APC UPS icon.

4.


5.

Click the option button beside the shutdown option you want:

• Disable – Run until the UPS battery is depleted

• Run until the UPS battery reaches a certain percentage

• Run on the UPS battery for certain period of time

If you chose battery percentage, type a percentage amount in the % field.

If you chose running time, type the number of minutes into the Mins. field.

6.


7.


163


Setting up System Standby

This feature enables the SmartStor to shut down the disk drives in order to save power. You choose the interval of inactivity on the SmartStor after which the drives are powered down. System standby is disabled by default.

To set up System Standby:

1.


2.

Click the Power Options icon.

3.

From the dropdown menu on the System Standby tab, choose the time interval you want. Click the option button beside the shutdown option you want:

• After 3 minutes – Minimum

• After X minutes or hours

• After 5 hours – Maximum

• Never – Disabled

4.


5.


Disk Status

LED

When the SmartStor is on standby, the

Disk Status and Disk Activity LEDs go dark.

The System Status LED remains blue.

The Ethernet Activity LED continues to blink blue in response to network activity.

Disk Activity

LED

System Status

LED

Ethernet

Activity LED

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Chapter 7: PASM

Managing the System


•

Setting System Date and Time (page 165)

•

Adjusting for Daylight Saving Time (page 165)

•

Running the Network Time Protocol (page 166)

•

Viewing the Results of NTP Synchronization (page 166)

•

Rebooting the SmartStor (page 167)

•


•

Restarting the SmartStor (page 168)

•

Locating the SmartStor (page 168)

•

Viewing System Information (page 168)

•

Viewing Enclosure Information (page 169)

•

Enabling the Smart Fan (page 169)

Setting System Date and Time

To set the date and time on the SmartStor:

1.

In the Tree, click the + beside the System icon.

2.

Click the Date / Time icon.

3.


4.

From the dropdown menus, choose the time and date values.

5.


6.


Adjusting for Daylight Saving Time

To adjust the SmartStor’s clock for daylight saving time:

1.


2.


3.

Click the Time Zone tab.

4.

Check the Adjust clock for daylight saving changes box.

5.

From the dropdown menu, choose the increment for daylight saving time in your location.

6.


7.


165


Running the Network Time Protocol

You can use the Network Time Protocol (NTP) to set the system date and time on your SmartStor to synchronize itself with an external Time Server.

To run the Network Time Protocol:

1.


2.


3.

Click the Time Zone tab.

4.

From the dropdown menu, choose the time zone for your location.

5.


6.

Click the NTP tab.

7.

In the Time Server field, type the URL of the time server you want to use.

URL time.nist.gov is the default.

8.

Under Schedule, choose one of the options:

• Disable – Disables NTP synchronization

• Do it at once – Performs a synchronization when you click the OK button.

• Time interval by hour – Set an hourly interval for a synchronization to happen.

• Daily – Sets the time of day when the synchronization happens.

• Weekly – Sets the time of day and day of the week when the synchronization happens.

9.



Viewing the Results of NTP Synchronization

To view the results of an NTP synchronization:

1.


2.


3.

Click the NTP tab.

The results of the latest synchronization are displayed:

• Last Synchronization Time – Time and date of the last synchronization

• Last Synchronization Result – OK means success

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Chapter 7: PASM

Rebooting the SmartStor

Normally you will only need to reboot the SmartStor is after a firmware upgrade or

a plug-in installation. See “Upgrading the Firmware” on page 213. During the

reboot, none of your folders will be accessible from your networked PCs.

To reboot the SmartStor:

1.


2.

Click the Reboot / Shutdown icon.

3.

Click the Reboot option.

4.


5.


The reboot runs automatically. When the SmartStor is fully booted:



System Status LED


Shutting Down the SmartStor

The only time you need to shut down the SmartStor is to replace the disk drive

cooling fan or the power supply. See “Appendix A: Maintenance” on page 213.

During and after the shutdown, none of your folders will be accessible from your networked PCs.

Using PASM

To shut down the SmartStor:

1.


2.

Click the Reboot / Shutdown icon.

3.

Click the Shutdown option.

4.


5.


Directly

To shut down the SmartStor, press and hold the power button for five seconds. The system status LED turns red, then goes dark (right).

Power Button

System Status LED

167


Restarting the SmartStor

To restart the SmartStor after a shutdown, press the power button on the front of the SmartStor chassis (right).

Power Button

When the SmartStor is fully booted:



System Status LED


Locating the SmartStor

If your SmartStor in is on a rack with other equipment and you need to locate it quickly, this function will assist you.

To locate the SmartStor:

1.


2.

Click the System Information icon.

3.

Click the System Information tab.

4.

Click the Locate button.

The SmartStor’s buzzer beeps three times and the system status LED blinks RED three times (right).

System Status LED

Viewing System Information

To view system information:

1.


2.


3.

Click the System Information tab.

System Information includes:

• Operating System – Embedded Linux

• Firmware Version – Changes when you upgrade the firmware. See

“Upgrading the Firmware” on page 213

• CPU model – MPC 8343

• Network Adapter – Gigabit Ethernet

• MAC Address – MAC address of the Ethernet card

• Network Flow – Inflow and Outflow speeds in bits per second

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Chapter 7: PASM

Viewing Enclosure Information

To view enclosure information:

1.


2.

Click the System Information icon.

3.

Click the Enclosure Information tab.

Enclosure Information includes:

• CPU temperature

• System Fan Speed

• Power Status 5V

• Power Status 12V

• Power Status 3.3V

If any values are out of specification, see “Checking Enclosure Status in

PASM” on page 191.

Enabling the Smart Fan

The Smart Fan feature slows or turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure. The Smart Fan is enabled by default.

To enable the Smart Fan:

1.


2.

Click the System Information icon.

3.


4.

Under Fan Control, click the Enable option.

5.


6.


169


170

Chapter 8: Technology Background

• Introduction to RAID (below)

•

Choosing a RAID Level (page 176)

•

Spare Drive (page 177)

•

Automatic Rebuilding (page 178)

•

Partition and Format (page 178)

•

RAID Volume Migration (page 179)

Introduction to RAID

RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume. You create a RAID Volume on your

SmartStor when you perform the setup procedure, either in SmartNAVI or the

PASM Setup Wizard.

The benefits of a RAID can include:

• Higher data transfer rates for increased server performance

• Increased overall storage capacity for a single Volume

• Data redundancy/fault tolerance for ensuring continuous system operation in the event of a disk drive failure

Different RAID levels use different organizational models and have varying

benefits. Also see “Choosing a RAID Level” on page 176. The following outline

breaks down the properties for each RAID level supported on the SmartStor:

171


RAID 0 – Stripe

When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume.

Identical drives are recommended for performance as well as data storage efficiency.

Data

Stripe disk drives

Figure 1. RAID 0 Striping interleaves data across multiple drives

The RAID Volume’s data capacity equals the capacity of the smallest disk drive times the number of disk drives. For example, one 100 GB and three 120 GB drives will form a 400 GB (4 x 100 GB) RAID Volume instead of 460 GB.

If disk drives of different capacities are used, there will also be unused capacity on the larger drives.

Because RAID 0 does not offer Fault Tolerance, meaning that you cannot recover your data after a disk drive failure, Promise does not recommend a RAID 0

Volume for your SmartStor.

RAID 0 Volumes on SmartStor consist of one or more disk drives.

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Chapter 8: Technology Background

RAID 1 – Mirror

When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.

With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function. This is called Fault Tolerance. Moreover, if a spare disk drive is present, the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive.

Data Mirror

3

4

1

2 disk drives

3

4

1

2

Figure 2. RAID 1 Mirrors identical data to two drives

The RAID Volume’s data capacity equals the smaller disk drive. For example, a

100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrored RAID Volume.

If disk drives of different capacities are used, there will also be unused capacity on the larger drive.

RAID 1 Volumes on SmartStor consist of two disk drives.

If you want a mirrored RAID Volume with more than two disk drives, see

“RAID 10 – Mirror / Stripe” on page 175.

173


RAID 5 – Block Striping with Distributed Parity

RAID 5 organizes block data and parity data across the disk drives. Generally,

RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers.

Distributed Parity

Data

Blocks disk drives

Figure 3. RAID 5 Stripes all drives with data and parity information

The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives, minus one. Hence, a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB. A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB.

RAID 5 is generally considered to be the most versatile RAID level.

RAID 5 requires a minimum of three disk drives.

174


RAID 10 – Mirror / Stripe

Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed.

With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair.

Data Stripe

Data

Mirror disk drives

Figure 4. RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs

The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives, divided by two.

In some cases, RAID 10 offers double fault tolerance, depending on which disk drives fail.

RAID 10 Volumes on SmartStor consist of four disk drives.

Because all of the available disk drives are used for the RAID Volume, you cannot set up a spare drive with RAID 10.

175


Choosing a RAID Level

There are several issues to consider when choosing the RAID level for your

Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice.

RAID 0

Advantages Disadvantages

Implements a striped disk RAID

Volume, the data is broken down into blocks and each block is written to a separate disk drive

Not a true RAID because it is not faulttolerant

The failure of just one drive will result in all data in an RAID Volume being lost

I/O performance is greatly improved by spreading the I/O load across many channels and drives

Should not be used in mission critical environments

No parity calculation overhead is involved

Recommended applications for RAID 0:

• Image Editing

• Pre-Press Applications

• Any application requiring high bandwidth

RAID 1

Advantages

Simplest RAID storage subsystem design

Can increase read performance by processing data requests in parallel since the same data resides on two different drives


• Accounting/Financial

• Payroll

• Any application requiring very high availability

Disadvantages

Very high disk overhead - uses only

50% of total capacity

176


RAID 5

Advantages

High Read data transaction rate

Medium Write data transaction rate

Good aggregate transfer rate

Most versatile RAID level


• File and Application servers

• WWW, E-mail, and News servers

• Intranet servers

Disadvantages

Disk failure has a medium impact on throughput

RAID 10

Advantages

Implemented as a mirrored RAID

Volume whose segments are RAID 0

RAID Volumes

High I/O rates are achieved thanks to multiple stripe segments

Disadvantages

Very high disk overhead – uses only

50% of total capacity


• Imaging applications

• Database servers

• General fileserver

Spare Drive

A spare is a disk drive that has been designated to replace a failed disk drive in a

RAID Volume. In the event of the failure of a disk drive within a RAID 1 or threedrive RAID 5 Volume, the spare drive is activated as a member of the RAID

Volume to replace a disk drive that has failed.

A spare drive cannot replace the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0.

A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure. However, when you replace the failed disk drive, the SmartStor will automatically rebuild the RAID Volume using the new disk drive.

177


You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See

Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure.

Automatic Rebuilding

When a disk drive in your RAID 1, 5, or 10 Volume fails, and a replacement disk drive becomes available, the RAID Volume will rebuild itself to the new disk drive automatically.

For RAID 1 and three-drive RAID 5 Volumes, you can designate a spare drive. If a spare drive is present when the RAID Volume experiences a disk drive failure, the rebuild will start automatically using the spare drive.

For RAID 1, RAID 5, and RAID 10 Volumes without a spare drive, the RAID

Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive.

A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0. Even if there is a designated spare drive, rebuilding is not possible for RAID 0 Volumes.

Partition and Format

When you create a RAID Volume on SmartStor, the RAID Volume is automatically partitioned and formatted for you.

To use your RAID Volume, you must create Folders on the RAID Volume and assign services to those Folders according to your requirements. SmartStor provides file services for Windows, UNIX/Linux and Macintosh, so all of those

PCs can access the folders on the SmartStor, even though each PC might have a different file system.

178


RAID Volume Migration

Migration is the process of:

• Changing the RAID level

• Adding disk drives but keeping the same RAID level

In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target. Each target RAID Volume has certain requirements and they are different for each RAID level. You must meet all of the requirements in order to successfully migrate a RAID Volume.

In most cases, you must add one or more disk drives during the migration process. You can never reduce the number of disk drives.

While the migration is running, you can still access the folders on your RAID

Volume and the data they contain.

The tables below shows the migration options for a source RAID Volume according to its RAID level. The available target RAID levels are shown with their requirements.

RAID 0

A RAID 0 source Volume can migrate to the following target RAID levels:

Target

RAID 0

RAID 1

RAID 5

Requirements

Add disk drives.

2 disk drives only.

Only a 1-drive RAID 0 can migrate to RAID 1. Add 1 disk drive.

3 disk drives minimum.

At least 1 more disk drive than the RAID 0 RAID Volume.

RAID 1

A RAID 1 source Volume can migrate to the following target RAID level:

Target

RAID 5

Requirements

3 disk drives minimum.

At least 1 more disk drive than the RAID 1 RAID Volume.

179


RAID 5

A RAID 5 source Volume can only add a drive.

Target

RAID 5 Add a disk drive.

Requirements

RAID 10

A RAID 10 source Volume cannot migrate or add more disk drives.

180

Chapter 9: Troubleshooting

•

Responding to an Audible Alarm (page 181)

•

Checking the System Status LED (page 182)

•

Checking Disk Status LEDs (page 182)

•

Replacing a Failed Disk Drive (page 183)

•

Checking RAID Volume Status in PASM (page 184)

•

Checking File System Status in PASM (page 186)

•

Checking the Event Log in PASM (page 187)

•

Checking Enclosure Status in PASM (page 191)

•

Solving Network Connection Problems (page 192)

•

Checking Your Email Inbox (page 197)

•

Restoring the Default Password (page 197)

•

Resolving a Windows Firewall Issue (page 198)

This chapter deals problems you might encounter with your SmartStor and how

to resolve them. Also see “Frequently Asked Questions” on page 201.

Responding to an Audible Alarm

The SmartStor has two beep patterns

• Single beep, not repeated – The SmartStor is online

• Two beeps, continuously repeated – The SmartStor reports a problem

When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer sounds one time to indicate that the SmartStor is online.

If you hear the two-beep pattern, check the following items:

• System Status LED (see below)

•

Drive Status LED (see page 182)

•

RAID Volume status in PASM (see page 184)

•

File System status in PASM (see page 186)

•

Enclosure status in PASM (see page 191)

•

Event Log in PASM (see page 187)

•

Your email inbox (see page 197)

181


Checking the System Status LED

The SmartStor system status LED (see Figure 1.) reports the condition of the

Enclosure fan and power supply:

• Blue – Normal Enclosure function

• Amber – There is a problem with the fan or power supply

• Red – The fan, power supply, or file system has failed.

The system status LED blinks red three times when you click the Locate NAS icon in SmartNAVI or the Locate button in PASM.

If your SmartStor is configured to work with a UPS, it will continue to run after a power supply failure.

Checking Disk Status LEDs

The disk status LEDs (see Figure 1.) report the condition of the disk drives:

• Blue – Normal disk drive function

• Amber – Rebuilding to this disk drive

• Red – Failed disk drive

• Dark – No disk drive is installed

The disk status LEDs are also dark when the drives are powered down during system stand-by.

See “Replacing a Failed Disk Drive” on page 183.

182

Figure 1. SmartStor Disk and System Status LEDs

Chapter 9: Troubleshooting

Disk Status

LED

Disk Activity

LED

System Status

LED

Replacing a Failed Disk Drive

If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive

belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking

RAID Volume Status in PASM” on page 184.

Replace the failed disk drive with a new disk drive of the same or slightly greater capacity. You do not have to power down the SmartStor.

1.

Open the SmartStor’s front door.

2.

Pull out the drive carrier with the failed drive.

3.

Remove the failed disk drive from the drive carrier.

4.

Install a new disk drive into the carrier.

5.

Place the carrier with the new disk drive back into the open slot in the

SmartStor.

If the failed drive belonged to a RAID Volume, the RAID Volume will begin rebuilding as soon as the new drive is installed.

During the Rebuild, the Disk Status LED show amber. When the Rebuild is finished, the Disk Status LED turns blue.

If the replacement drive is free, that is, not assigned to a RAID Volume or as a spare, the Disk Status LED remains dark after you install the new drive.

183


Checking RAID Volume Status in PASM

To view RAID Volume status:

1.

Start PASM.

See “PASM in your Browser” on page 123.

Or see “PASM in SmartNAVI” on page 125.

Or see “PASM in Bonjour” on page 127.

2.


3.


The status is displayed in the RAID Status tab.

Figure 2. PASM reports a Critical RAID Volume

RAID Critical icon

Rebuild in progress

SmartStor Responds to a Critical RAID Volume

How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available:

• For a RAID 1 Volume or a three-drive RAID 5 Volume, if a spare drive is available, the RAID Volume begins rebuilding itself automatically.

• For RAID 1, 5, and 10 Volumes, when no spare drive is available, you must replace the failed disk drive. The RAID Volume will begin rebuilding itself

when you install the new disk drive. See “Replacing a Failed Disk Drive” on page 183.

• RAID 0 Volumes go offline after a disk drive failure. A RAID 0 Volume cannot be rebuilt. All data on the Volume is lost.

Additional Details about Rebuilds

• The Rebuild takes several minutes, depending on the size of your disk drives.

• During a rebuild, you can access your folders on the SmartStor.

184


• When you replace the failed disk drive with a new disk drive, the new disk drive becomes a Free Drive.

Responding to an Invalid RAID Volume

The SmartStor considers a RAID Volume invalid when the RAID Volume was created by a different SmartStor. However, the RAID Volume itself remains functional and the data on it is safe.

This condition could happen when you:

• Move the disk drives from one SmartStor to a different SmartStor.

• Remove the disk drives in order to send your SmartStor for service.

When the SmartStor’s memory does not recognize the RAID Volume, so PASM

displays the RAID Volume as invalid. See Figure 3.

Use the Recover function to validate the RAID Volume. The Recover tab is only active when an invalid RAID Volume is present and can be recovered.

Figure 3. An invalid RAID Volume in PASM

Recover tab is active

RAID Critical icon

RAID Volume is functional

Using the Recover Function

To validate the RAID Volume:

1.


2.


3.

Click the Recover tab.

4.

On the Recover tab, click the option button beside the invalid RAID Volume.

5.


The SmartStor will reboot itself to update its configuration and recognize the

RAID Volume.

185


Important

Running the Recover function might erase some or all of your

SmartStor settings. If that condition happens, run the NAS Setup

Wizard. See “Setting up the SmartStor” on page 17.

Checking File System Status in PASM

Typically the first indication of a problem with the SmartStor’s file system is when your network drive becomes unavailable.

You might also see the message, “File system contains errors. Please check.” when you click the icons under the File & Print menu.

To view File System status:

1.

Start PASM.




2.


3.


4.

Look for the RAID Volume icon on the File System Status tab.

If the RAID Volume icon is Critical (has a yellow !), the file system contains errors and you must rebuild the file system. See below.

Rebuilding the File System

When you only have read access to your files or no access at all, the File System might be damaged. This feature checks, and where necessary rebuilds the File

System without loss of data.

You cannot access any data on the SmartStor while the check/rebuild operation is running.

To rebuild a File System:

1.


2.


3.

In the File System Status tab, click the RAID Volume Critical icon to display the Check File System button.

4.

Click the Check File System button.

186


5.

In the confirmation box, type yes into the field provided, then click the OK button.

During the File System Check or Rebuild, the System Status LED blinks amber and the Disk Activity LEDs blink blue. See page 183, Figure 1.

The time needed to check and rebuild the File System depends on the amount of data on the SmartStor. The process can take anywhere from 10 minutes to 2 hours.

Warning

Do not disconnect the power or shut down the SmartStor while the check/rebuild is running!

Checking the Event Log in PASM

To view the Event Log in PASM:

To check Enclosure status:

1.

Start PASM.




2.


3.

Click the Event Log icon.

The Event Log displays. See Figure 4.

187


Figure 4. The PASM Event Log

4.

Check the Event Log for reports of disk drive failure or other problems.

Responding to Events

All events are reported in the Event Log. Most events are simply reports that the

SmartStor is responding to your commands.

Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.

A list of event categories is shown below:

•

File System (page 188)

•

NAS Replication (page 189)

•

Snapshots (page 189)

•

System (enclosure) (page 189)

•

Disk Drives (page 190)

•

RAID Volumes (page 190)

Reported Event Corrective Action

File System

File system of volume X content errors! Check the system before continuing.

The file system has a problem. Reboot the SmartStor and check file system again. If the event appears again, the file system has crashed. Rebuild the file

system. See page 186.

188



File system capacity usage of volume X is over

90%.

Reduce the number or size of the files or expand the

volume size. See “Migrating a RAID Volume” on page 149.

File system capacity usage of volume X is

100%.

Rebuilding file system...

The file system is being rebuild by user action.

NAS Replication

NAS replication is completed.

System is busy. NAS replication is abort!

NAS replication has finished. Normal.

The RAID Volume is currently formatting, rebuilding, or migrating. Wait until this process is done. Then try the replication again.

System is doing another replication. NAS replication is abort!

The SmarStor is currently doing a replication. Wait until the current replication is done. Then try the second replication again.

NAS replication is failed!

There is a failed network connection between the two

SmartStors. Correct the problem and try again. See

page 192.

Snapshots

The snapshot capacity usage which timestamp is

[date and time] of volume

X is over 90%.

Move the snapshot volume to another storage location.

Or delete the snapshot and then create a new one.

See page 152.

System is busy. Snapshot creation was aborted!

The RAID Volume is currently formatting, rebuilding, or migrating. Wait until this process is done. Then try the snapshot again.

System is creating another snapshot.

Snapshot creation was aborted!

The SmarStor is currently doing a snapshot. Wait until the current snapshot is done. Then try the second snapshot again.

System (enclosure)

System is starting to work. Normal.

System is rebooting.

System is shutting down.

189



System was shut down abnormally.

CPU temperature is higher than 58°C/138°F.

System will shut down.

The SmartStor shut down incorrectly the last time.

See “Shutting Down the SmartStor” on page 167.

Allow the SmartStor to cool for several minutes. Then restart the SmartStor and check system temperature

and fan operation. See page 169.

Be sure there is adequate air circulation around the

SmartStor.

System fan speed is lower than 1800 RPM. Check the system before continuing.

Try enabling or disabling the Smart Fan. See

page 169. If the fan still runs below 1800 RPM,

contact Technical Support. See page 205.

AC Power failure. System will shut down.

Restore the AC power. Then restart the SmartStor.

See “Connecting the Power” on page 8.

Disk Drives

Task X timeout on disk Y at LBA [address]

A LBA error. Check the disk drives. See page 182.

Check the RAID Volume. See page 184. Replace the

disk drive or rebuild the RAID Volume as needed.

Task X disk error on disk

Y at LBA [address] with status Z

S.M.A.R.T threshold exceeded on disk X

BSL update on disk X at

LBA [address]

Check the disk drives. See page 182. Replace the

failed drive. See page 183.

Bad sector on a disk drive. Check the disk drives.

See page 182. Replace the disk drive if it continues to

receive BSL updates.

Check the disk drives. See page 182.

BSL log disk X at LBA

[address] cleared

Delete Spare Disk

RAID Volumes

Delete a spare drive. Normal.

Create [RAID name,

RAID level and X number of disk drives]

Create a RAID Volume. Normal.

Delete RAID X Delete a RAID Volume. Normal.

Migration or Rebuilding on array X started.

Migration or Rebuilding on array X at Y%.

RAID Volume Migration or Rebuild has started.

Normal.

Progress report on RAID Volume Migration or

Rebuild. Normal.

190



Migration or Rebuilding on array X paused at Y%.

RAID Volume Migration or Rebuild was paused temporarily by user action.

Migration or Rebuilding on array X resumed at

Y%.

RAID Volume Migration or Rebuild was paused and then resumed by user action.

Migration or Rebuilding on array X completed.

Migration or Rebuilding on array X aborted at Y%

RAID Volume Migration or Rebuild has finished.

Normal.

RAID Volume Migration or Rebuild was aborted

(stopped) by user action.

Migration or Rebuilding on array X aborted at Y% because of error.

RAID Volume Migration or Rebuild has aborted

(stopped) because of an error. Check the disk drives.

See page 182. Check the RAID Volume. See

page 184.

RAID status: "OFFLINE".

The NS4600 X volume Y is offline.


failed drive. See page 183. Create a new RAID

Volume. See page 148.

RAID status: "CRITICAL".

The NS4600 X volume Y is not functioning correctly.


failed drive. See page 183. The RAID Volume will

rebuild automatically.

RAID X had some errors.

Formatting was aborted!


failed drive. See page 183.

Checking Enclosure Status in PASM

To check Enclosure status:

1.

Start PASM.




2.


3.


4.


See Figure 5.

191


Figure 5. The Enclosure Information tab with malfunctions shown

Overheat icon

Failed fan icon

Out-of-spec power icon

The corrective action you take depends on the nature of the problem:

• If CPU temperature is above specification:

• Be sure there is adequate air flow around the SmartStor.

• Be sure the ambient temperature is below 35°C (95°F).

• Check the fan speed.

• If the fan speed is below specification, contact Technical Support. See

page 205.

• If any power status is out-of-specification, contact Technical Support. See

page 205.

Solving Network Connection Problems

Most network connection problems are the result of poor connections.

When the SmartStor is fully booted and connected to the network, the Ethernet

Activity LED indicates status and activity:

• Blue – Network link is properly connected

• Flashing Blue – Network Activity

• Dark – No Connection

See Figure 6.

If your SmartStor is connected to your network but the Ethernet Activity LED on your SmartStor is dark, check the following items:

• Verify that the switch, hub, or facility network service connection that you are using is operational.

Switches and hubs have LEDs that light when there is a connection and flash when there is activity.

192


Network service connections generally do not have LEDs to verify whether they actually are connected to the network. See your Network Administrator for assistance.

• Be sure the network cable is firmly attached to the SmartStor network connector at one end and to the network switch, hub, or facility network connection at the other.

• If the cable connections are good, remove the existing network cable and install a known-good network cable.

Figure 6. System Status and Ethernet Activity LEDs

System Status

LED

Ethernet

Activity LED

If you know your network devices are working properly and you know that your network cable is good, but the Ethernet Activity LED remains dark, see

“Contacting Technical Support” on page 205.

The SmartNAVI application is designed to detect the SmartStor on your network.

If SmartNAVI does not detect your SmartStor, check the following items:

• Be sure the SmartStor is powered up and fully booted.

The System Status LED should be blue. See Figure 6.

• Be sure the SmartStor is properly connected to your network.

The Ethernet Activity LED should be blue or blinking blue. See Figure 6.

If the Ethernet Activity LED is dark, see “Solving Network Connection

Problems” on page 192.

193


• Be sure that SmartNAVI is looking on the same network where you connected the SmartStor.

• If you are running a personal firewall on your Windows PC, the firewall might prevent you from accessing folders on the SmartStor. You must do one of the following actions:

• Disable the firewall

• Add an exception for the SmartStor

See “Resolving a Windows Firewall Issue” on page 198.

Verifying Connections with SmartNAVI

If your PC has multiple network connections, you must verify that SmartNAVI is looking on the network where the SmartStor is installed:


SmartNAVI in

Windows


SmartNAVI in

Mac OS X

If the SmartStor is running and connected, it appears here.

If your SmartStor does not appear in the MSN window, SmartNAVI does not detect the SmartStor on your network. If you have verified all other functions, then you might have SmartNAVI and SmartStor on different networks.

194


SmartStor Lockup

On rare occasions, SmartNAVI or PASM become unresponsive to your inputs. If

that happens, check the SmartNAVI MSN window on your PC. See Figure 7.

Figure 7. SmartNAVI MSN window

The SmartStor appears here when it is working properly

If the SmartStor used to appear in the MSN window previously but is no longer there, the SmartStor is probably locked up or frozen and requires a hard reboot.

Caution

This action is appropriate only when there are no data transfers or installations in progress.

Do not disconnect the power to reboot the SmartStor unless the proper shutdown procedure does not work.

Keep the SmartNAVI MSN window open during this procedure.

To hard reboot the SmartStor:

1.

Press and hold the Power button for five seconds.

During a proper shutdown, the System Status LED turns RED, then goes dark.

If the System Status LED stays BLUE, the SmartStor is locked up.

See Figure 8.

195


Figure 8. SmartStor front and back views

Disk Activity LED

System Status LED

Power Button

Power Connection

2.

Disconnect the power cable from the SmartStor.

3.

Wait 10 seconds, then reconnect the power cable.

4.

Press the Power button.


• The System Status LED turns blue.


5.

Verify that the SmartStor now appears in SmartNAVI MSN window.

See Figure 7.

The SmartStor automatically runs a File System Check due to the abnormal shutdown. During the File System Check, the System Status LED blinks

amber and the Disk Activity LEDs blink blue. See page 186 for more

information.

196


Checking Your Email Inbox

If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.”

Figure 9. Email message from the SmartStor.

See “Adding an Email Alert Recipient” on page 161 for more information about

email alerts.

Restoring the Default Password

Normally, you change your password in PASM. See “Changing the

Administrator’s Password” on page 132.

If you changed the password and then forgot the new password, you can reset the SmartStor to the default password: admin. Use a straightened paper clip or the tip of a ball-point pen as a reset tool.

To reset the Administrator’s password:

1.

Verify that the SmartStor is fully booted.

2.

Insert your reset tool into the reset button hole on the back of the SmartStor.

See Figure 10.

3.

Press and hold the reset button for eight seconds, until the System Status

LED flashes three times.

See Figure 10. The Administrator’s password is now reset to admin.

197


Figure 10.Reset button and System Status LED

Reset button

System Status LED

Resolving a Windows Firewall Issue

If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network.

Follow this procedure to add an exception for the SmartStor:

1.

From the Windows Start menu, choose Settings, then Network Connections.

The Network Connections window opens.

2.

Right-click Local Area Connection and choose Properties from the popup menu.

The local Area Connection properties dialog box opens.

3.

Click the Advanced tab.

198


4.

Click the Settings button.

The Windows Firewall dialog box opens.

5.

Click the Advanced tab.

6.

Under Network Connection Setting, click the Settings button.

The Advanced Settings dialog box opens.

7.


The Service Settings dialog box opens.

8.

In the Description of service field, type Promise NAS utility.

9.

In the Name or IP address field, type the IP address of the SmartStor.


10. In the External Port field, type 49152.

11. Click the UDP option button.

12. In the Internal Port field, type 49152.

13. Click the OK button.

Figure 11. Windows Firewall Advanced Service Settings

14. Click the OK buttons in the Advanced Settings, Windows Firewall, and Local

Area Connection Properties dialog boxes.

199


200

Chapter 10: Support

• Frequently Asked Questions (below)

•

Contacting Technical Support (page 205)

•

Limited Warranty (page 208)

•

Returning Product For Repair (page 210)

Frequently Asked Questions

Also see “Chapter 9: Troubleshooting” on page 181.

The SmartStor worked OK until I turned it off. When I turned it on again, my

Windows network drive connection no longer works.

When you powered up the SmartStor, the DHCP server assigned a different

IP address to the SmartStor. Here are two possible solutions:

• You may be able to reset the SmartStor’s IP address manually. See

“Mounting a Share Folder / Creating a Network Drive” on page 98 or

“Changing Network Settings” on page 102.

Note that changing the SmartStor’s IP address may cause an IP address conflict on your network. Check with your Network

Administrator before taking this action.

• If you cannot restore the previous IP address, you must create new

network drives and printer connections. See “Chapter 3: Connecting to the SmartStor” on page 29.

When I start Windows, a message displays that says, “Could not reconnect all network drives.”

The SmartStor reconnects to your PC shortly after Windows starts. In most cases, the SmartStor network drives will be available by the time you click them.

The SmartNAVI application cannot access the SmartStor over the network.

If you a running a personal firewall on your Windows PC, the firewall might prevent you from accessing folders on the SmartStor. You must do one of the following actions:

• Disable the firewall

• Add an exception for the SmartStor

See “Resolving a Windows Firewall Issue” on page 198.

201

SmartStor NS4600N Product Manual

I tried to connect my SmartStor as a network drive using SmartSYNC, but

Windows displayed an error message.

There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance.

I cannot log into the SmartStor with through the AD Domain.

Be sure you use a “domain name\user name” when you log into the

SmartStor using SMB, FTP, or AFP. You must use the “\” character.

Many FTP clients do not support a space in the domain name or user name.

Also, the SmartStor does not support a user home directory.

How does the SmartStor integrate into an NIS Domain?

If the NIS domain account or group name is the same as the SmartStor, the

SmartStor will apply them to its account or group.

If the SmartStor joins a NIS Domain, joining only affects the NFS service and

Quota settings. The other services are not affected.

How are non-ASCII folder file names displayed?

The SmartStor supports Unicode, so you can use non-ASCII characters in your folder names. Windows 98 and ME do not support Unicode, so they cannot display your folder names properly. But you can still access your folders.

I tried to copy a Windows shortcut to my network drive, but an error message says there is not enough free disk space.

Normally, you can copy a Windows shortcut to a network drive. However, if the network drive is a USB drive or memory stick with FAT32 file format, the

SmartStor might not recognize the shortcut and prevent you from copying it.

If this situation occurs, choose a different folder in which to copy the shortcut.

Does SmartStor support a USB drive or memory stick with FAT16 file format?

No. If you attach the FAT16 USB drive or memory stick to SmartStor, you can see the files on it. But if you attempt to copy files to the drive or memory stick, Windows might display a disk full message.

How do I remove a USB drive or memory stick from the SmartStor?

Be sure that no files on the USB drive or memory stick are still open. Then unplug the USB drive or memory stick from the SmartStor. The SmartStor automatically unmounts the USB drive or memory stick.

202

Chapter 10: Support

Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC?

No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files.

I enabled One Touch Backup and pressed the button on the SmartStor but no files were backed up. What happened?

You must create a backup schedule using SmartNAVI. The backup schedule tells One Touch Backup which folders and files to backup from your PC onto the SmartStor.

Which FTP clients are compatible with the SmartStor’s FTP server?

Promise recommends FTP clients that support Unicode, such as Filezilla or

Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for

Macintosh.

If your FTP client does not support Unicode, you have two choices:

• Use only ASCII characters to name your shared folders.

•

Set your SmartStor for double-byte character encoding. See page 141.

Can I move the disk drives from one SmartStor to a different SmartStor?

Yes. However, to access the RAID Volume on the new SmartStor, you must run the Recover function. When SmartStor’s memory does not match the

RAID Volume on the disk drives, the RAID Volume is considered invalid and

the Recover function becomes available. See “Responding to an Invalid

RAID Volume” on page 185.

I set up email alert recipients but they never receive any messages.

In most cases, you must setup SMTP authentication in order for your alert

messages to pass your SMTP server. See “Setting up SMTP Authentication” on page 159.

Can SmartStor handle jumbo frames?

Yes. But you must set the maximum frame size in PASM. See “Working with

Jumbo Frames” on page 157.

I tried to create a share folder called “Admin” but the PASM software would not let me.

The Admin name is a reserved folder name. Choose another folder name.

203


I created a share folder and gave it the same name as a local user. This action caused a conflict.

The system does not check share folder names against user names, therefore it is possible to create two folders with the same name. If this happens, delete the share folder, so that only the user’s home folder remains.

Is there a Windows browser that supports the Bonjour service?

Yes. Apple’s Safari browser supports Bonjour and is available for Windows.

And a Bonjour for Windows plug-in is available for Internet Explorer.

Why do my drives fill up when I regularly delete unused files?

If you are running a Windows OS with the Recycle Bin enabled, you must periodically empty Recycle Bin. Deleted files move to the Recycle Bin, the same as on a Windows PC. They are not deleted from the SmartStor until you empty the Recycle Bin.

Where can I find a list of plug-ins installed on my SmartStor?

You can view a list of installed plug-ins using NAS Management in the

SmartNAVI Main Window or under File & Print, Protocol Control in PASM.

On a Windows PC, you can also right-click the SmartNAVI tray icon and choose About. On a Macintosh PC, you can also click the Help dropdown menu and choose About.

Where can I find a list of plug-ins available for my SmartStor?

Check for the latest plug-ins on the Promise Support Website . Plug-in file names end with a .ppg extension.

How do I make the SmartStor quieter?

The loudest component on SmartStor is the cooling fan. But the fan can run at low speed part of the time and sometimes not at all. Be sure the Smart

Fan feature is enabled in PASM under System Management, Enclosure

Management.

Does the SmartStor have a power-saving feature?

Yes. The System Standby feature powers down the disk drives after a selected period of inactivity. To enable System Standby, go to Management,

Power Options in PASM.

204

Chapter 10: Support

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

• Product model and serial number

• BIOS, firmware, and driver version numbers

• A description of the problem / situation

• System configuration information, including: motherboard and CPU type, hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online™ Web Site http://www.promise.com/support/ support_eng.asp

(technical documents, drivers, utilities, etc.)

United States

E-mail Support

Fax Support

Phone Support

If you wish to write us for support: e-Support On-Line

(408) 228-1100 Attn: Technical Support

(408) 228-1400 option 4

Promise Technology, Inc.

580 Cottonwood Drive

Milpitas, CA 95035, USA

205


The Netherlands

E-mail Support

Fax Support

Phone Support


+31 (0) 40 256 9463 Attn: Technical Support

+31 (0) 40 235 2600

Promise Technology Europe B.V.

Science Park Eindhoven 5542

5692 EL Son, The Netherlands

Germany

E-mail Support

Fax Technical Support

Phone Technical Support


+49 (0) 2 31 56 76 48 - 29

Attn: Technical Support

+49 (0) 2 31 56 76 48 - 10

Promise Technology Germany

Europaplatz 9

44269 Dortmund, Germany

Italy

E-mail Support

Fax Support

Phone Support


0039 06 367 12400 Attn: Technical Support

0039 06 367 12626

Promise Technology Italy

Piazza del Popolo 18

00187 Roma, Italia

206

Chapter 10: Support

Taiwan

E-mail Support

Fax Support

Phone Support


+886 3 578 2390 Attn: Technical Support

+886 3 578 2395 (ext. 8822, 8823)


2F, No. 30, Industry E. Rd. IX

Science-based Industrial Park

Hsin-Chu 30075, Taiwan (R.O.C.)

China – Beijing

E-mail Support

Fax Support

Phone Support



+86 10 8857 8085 or 8095

Promise Technology China – Beijing

Room 1205, Tower C

Webok Time Center, No.17

South Zhong Guan Cun Street

Hai Dian District, Beijing 100081, China

China – Shanghai

E-mail Support

Fax Support

Phone Support



+86 21 6249 4192, 4193, or 4199

Promise Technology China – Shanghai

Room 508, Leader Tower

1189 West Wu Ding Road

Jing An District, Shanghai 200042, China

207


Limited Warranty

Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of two (2) years; b) will conform to Promise’s specifications; c) will be free from defects in material and workmanship under normal use and service.

This warranty: a) applies only to products which are new and in cartons on the date of purchase; b) is not transferable; c) is valid only when accompanied by a copy of the original purchase invoice; d) Is not valid on spare parts.

This warranty shall not apply to defects resulting from: a) improper or inadequate maintenance, or unauthorized modification(s), performed by the end user; b) operation outside the environmental specifications for the product; c) accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance by anyone other than a Promise or a

Promise-authorized service center.

Disclaimer of other warranties

This warranty covers only parts and labor, and excludes coverage on software items as expressly set above.

Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise. Promise makes no warranty or representation concerning the suitability of any product for use with any other item. You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used.

Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

208

Chapter 10: Support

No other document, statement or representation may be relied on to vary the terms of this limited warranty.

Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.

Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages. Promise is not an insurer. If you desire insurance against such damage, you must obtain insurance from another party.

Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above limitation may not apply to you.

This warranty gives specific legal rights, and you may also have other rights that vary from state to state. This limited warranty is governed by the State of

California.

Your Responsibilities

You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.

209


Returning Product For Repair

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our

Technical Services, making sure to provide the following information:

• Product model and serial number (required)

• Return shipping address

• Daytime phone number

• Description of the problem

• Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair.

If the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number.

Important

Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.

Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:

Other Countries:


Customer Service Dept.

Attn.: RMA # ______

47654 Kato Road

Fremont, CA 94538

Return the product to your dealer or retailer.

Contact them for instructions before shipping the product.

You must follow the packaging guidelines for returning products:

• Use the original shipping carton and packaging

• Include a summary of the product’s problem(s)

• Write an attention line on the box with the RMA number

• Include a copy of proof of purchase

210

Chapter 10: Support

You are responsible for the cost of insurance and shipment of the product to

Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.

Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

211


212

Appendix A: Maintenance

• Upgrading the Firmware (below)

•

Connection Problems After Restart (page 216)

Upgrading the Firmware

Follow this procedure to upgrade the firmware on your SmartStor.

Downloading the Firmware Upgrade File

To download the upgrade file:

1.

Point your browser to http://www.promise.com/support/support_eng.asp

.

2.

Download the NS4600 firmware upgrade file to your PC.

3.

Copy the firmware upgrade file from your PC to a folder on the SmartStor.

Installing the Firmware Upgrade File

Warning

Do not disconnect the power or shut down the SmartStor while the upgrade is running!

To install the firmware upgrade file:

1.

Log into PASM.

2.


3.

Click the System Upgrade icon.

4.

Click the Firmware Upgrade tab.

5.

From the Volume dropdown menu, choose the Volume that has the folder with the firmware image file.

6.

From the Folder dropdown menu, choose the Folder that contains the firmware upgrade file.

7.

In the File Name field, type the name of the firmware upgrade file.

Or highlight the file and copy the name, then paste the name into the field.

8.

Click the OK button to begin the upgrade.

The upgrade takes about two to three minutes.

When the installation is done, the SmartStor reboots automatically. When the

SmartStor beeps once, it is ready for use.

213


Error During Upgrade

If an error occurs during the firmware upgrade, the SmartStor cannot reboot in mormal mode. You must boot the SmartStor in Safe Mode and repeat the firmware installation. See “Booting the SmartStor in Safe Mode” below.

No Reboot After Upgrade

If the SmartStor has not rebooted after 20 minutes, there might be a service conflict that prevented the reboot. You must hard boot the SmartStor manually.

See “Hard Booting the SmartStor” below.

Booting the SmartStor in Safe Mode

If an error occurs during firmware upgrade, the SmartStor will not reboot normally. You must reboot the SmartStor in Safe Mode and repeat the firmware upgrade

To boot the SmartStor in safe mode:

1.


2.

Immediately press the Power and Reset buttons at the same time.

See page 215, Figure 1.




At this point, the SmartStor is in Safe Mode.

3.

Repeat the procedure under “Installing the Firmware Upgrade File” on page 213.

Hard Booting the SmartStor

Caution

Do not disconnect the power to reboot the SmartStor unless the

SmartStor failed to reboot itself after the firmware update.

To hard reboot the SmartStor:

1.

Disconnect the power cable from the SmartStor.

See page 215, Figure 1.

2.

Wait 10 seconds, then reconnect the power cable.

3.


214

Appendix A: Maintenance




4.

Verify that the SmartStor now appears in SmartNAVI MSN window.

The SmartStor automatically runs a File System Check due to the abnormal shutdown. During the File System Check, the System Status LED blinks amber and the Disk Activity LEDs blink blue.

See “Checking File System Status in PASM” on page 186 for more

information.

Figure 1. SmartStor front and back views

Disk Activity LED

System Status LED

Power Button

Reset Button

Power Connection

215


Connection Problems After Restart

If your SmartStor’s network settings were set to Obtain an IP address

automatically, your DHCP server might assign a different IP address to the

SmartStor when you restart the SmartStor after is was shutdown for repairs.

This condition does not apply if you assigned your SmartStor’s IP address manually.

If you experience network drive or printer connection failures, check the

SmartStor’s current IP address. See “Finding the SmartStor’s IP Address” on page 22.

If the SmartStor’s IP address has changed, your previous network drives and printer connections will no longer work.

Here are two possible solutions:

• You may be able to reset the SmartStor’s IP address manually. See

“Changing the SmartStor’s Network Settings” on page 53 or “Making

Network Settings” on page 85.

Note that changing the SmartStor’s IP address may cause an IP address conflict on your network. Check with your Network Administrator before taking this action.

• If you cannot restore the previous IP address, you must create new network drives and printer connections. See “Chapter 3: Connecting to the


216

Appendix B: Important Information

GNU General Public License

This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License

(“GPL”) for the exact terms and conditions of this license at www.gnu.org

.

The GPL source code incorporated into the product is available for free download at our web site www.promise.com/support/download/download_eng.asp

.

Subject to GPL, you may re-use, re-distribute and modify the GPL source code.

Note that with respect solely to the GPL Software, no warranty is provided, we do not offer direct support for the distribution.

Battery

Caution

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

217


218

Index

A

about this manual 1

action status, RAID Volume 147

AD domain

138, 202

add album

118

email alert recipient

161

folder 131, 144

group 82, 134

group member 83, 134

network drive

98

plug-ins 104, 161

RAID Volume

86, 148

spare drive

149

user

130, 132

Add Printer Wizard

44

Administrator’s password, change

132

Adobe Flash®

118

Advanced Setup

19

album delete

121

edit

120

export to PC 119

make

118

upload to NAS 119

view

120

APC UPS

163

Apple iTunes, installing and configuring

56

Time Machine, setting up 98

architecture, NS4600

2

audible alarm

181

Authentication dialog box 35

B

background activity progress

147

RAID Volume

147

backup change schedule

92

clear event log

95

delete schedule 93

files, restore

67, 93

files, view 65

immediate 89

NAS replication

154

save event log

94

schedule, create 62

scheduling

91

server

154

software

4

view event log 94

view schedules

92

See also snapshots

BACKUPDATA folder

65, 92

batch downloading files 110

Bit Torrent server plug-in 104, 161

Bonjour

26, 127, 204

browsers, supported

4, 22

BT server plug-in 104, 161

buttons

Extend File System 149

One Touch Backup

6, 64 power 6

reset

198

buzzer alarm

181

enable/disable

162

one beep

8, 107, 108, 150,

167, 168

three beeps 103, 168

two beeps, repeated

181

219


C

cable, network 193

clear backup event log

95

client OS support

4, 8

close

PASM 129

SmartNAVI

79

codec

69

computer name

19, 156

connections

failed after restart 201, 216

network 8, 192

power

8

USB printer 41

verifying with SmartNAVI

194

connectors

network 6, 193

power

6

RJ45

6

USB

6

USB drive 51

counter-sink screws 8

CPU temperature 169, 190, 192

critical RAID Volume 184

D

date and time

20, 165 daylight saving time 165

DDNS 157

default gateway

19, 101, 102,

130, 156

default user, SmartNAVI 81

delete album

121

email alert recipient

161

folder 145

group 84, 135

group member 134

RAID Volume

150

user

82, 133

device name 20

DHCP server

19, 101, 102, 130,

156

dimensions 4

disconnect network drive 98

disconnect USB drive

53

disk drive

assign to RAID Volume 131

events 190

information 87

installing

7

powered down

164

replace 183

SATA 7

view 148

disk drives, moving to a different

SmartStor

185

disk status LED 182

DLNA plug-in 114

DLNA server 142

DLNA server plug-in 104, 161

DNS name, SMTP server 160

DNS server

156

DNS, IP address

19, 101, 102,

130, 156

domain controller 138

domain name, AD domain

138

downloads add link

109

download list

111

downloaded list

112

open/delete file

112 pause/resume 112

remove link

111

drag and drop

63, 89, 91, 110

drive mapping 20

Dropzone icon

110

220

E

email alert list, view

160

notification 197

recipients

161

enable/disable

One Touch Backup 155

service 131

Smart Fan

169

enclosure events

189

status

191

error message network drive

202

not enough free disk space

202

ESD warning 5

Ethernet activity LED

193

Ethernet hub or switch

8

events

disk drive 190

enclosure

189

file system

188

log, view 104, 159

NAS replication

189

RAID Volume

190

response to 188

snapshots 189 system 189

troubleshooting 187

export access list, UNIX/Linux PC

34, 139

export album to PC 119

Ext3 file format

51

Index

F

fan cooling

6

power supply

6

Smart Fan 169 speed 169, 190, 192

FAT16 file format 202

FAT32 file format 51, 202

file protocol support 3

file system

events 188

rebuilding 186 status 186

files backup

65

protected

59

finding SmartStor’s IP address

22

Firefly Media Server plug-in 54,

104, 161

firewall, Windows 198

firmware, updating

213

folder

add 96, 131, 144

BACKUPDATA

65, 92

delete 97, 145

FTP sharing

145

Macintosh sharing

145

movie 142 music 142

names 202

picture 142

protected

59

services 144

UNIX/Linux sharing 146

USBDISK 65

view 97, 144

Windows sharing 145

folder selection 63, 89, 91

221

SmartStor NS4600 Product Manual formatting

memory stick 151

RAID Volume

148

USB drive 151

free disks 148

frozen SmartStor 195

FTP

access setup 141

client encoding

141

clients 202, 203

sharing setup

145

G

GNU General Public License

217

group add

134 add member 134

delete

84, 135

delete member

83, 134

view

83, 133

H

hard reboot

195, 214

HTML

118

hub, network

192

I

icon

SmartNAVI

12, 16

SmartNAVI installer

9, 12

index.html

119

information, SmartNAVI 78

installing SmartNAVI 8

internal port in Windows

199

invalid RAID Volume 185, 203

IP address

DNS

19, 101, 102, 130, 156

finding

22

SmartStor 156

SmartStor, finding

22

222

IP address, cont.

SmartStor, setting 19, 101,

102, 130, 156

SMTP server

160

UNIX/Linux PC

34, 139, 146

iTunes plug-in 54, 104, 161

iTunes, installing and configuring

56

J

jumbo frames

157, 203

L

language

PASM

129

SmartNAVI 17, 77

LEDs

color definitions 182

disk activity

6, 164 disk status

6, 164, 182

Ethernet activity

6, 164, 193

status, three blinks 103, 168

system status

6, 107, 108,

150, 164, 167, 168, 182,

193

Linux

export access list 34, 139

network servers

35

setup access

139

setup network drive 33

sharing setup 146

locate SmartStor

103, 168

locked-up SmartStor

195

M

MAC address 168

Macintosh setup access

140


setup sharing 145

mail alerts 197

Main Window, open 76

Map Network Drive 31

maximum transmission unit (MTU)

157

Media Center in SmartNAVI

114

logging in

70

on SmartStor 69

memory stick

format 202

formatting 151

view

151

migrate a RAID Volume 149

mirror RAID

173, 176

mirror/stripe RAID

175, 177

modify folder services

144

mount share folder

98

Movie folder

142

MSN Window, open 75

music files

add to playlist 72

downloading

72 play from playlist 72

play individually

71

Music folder

142

My Computer, network drive 21

My Network Places 29

N

NAS

default system 103

system name 19

NAS replication

enable/disable 154

events

189

schedule

154

setup

154

network connecting to

8

connection problems 192

223

Index network, cont.

connections, multiple 194

settings

102, 156

view information

156

network drive

could not reconnect all 201

create

98

disconnect

98

error message

202

in My Computer 21

letter

20

network drive setup

Linux

33

Macintosh

37

UNIX

33

Windows

29

Network Servers, on Linux desktop

35

Network Time Protocol (NTP) 166

NIS domain

33, 139, 202

non-ASCII characters in folder name

202

not enough free disk space error

message 202

NTP synchronization, view

166

O

One Click Setup

19

One Touch Backup

and protected folders 203

button

6

described 59

enable 60

enable/disable

155

perform

64

USB disk

65

open

Main Window 76

MSN Window

75

OS, client supported

4


P

parity RAID

174, 177

partition and format

178

PASM

access from Bonjour 26, 127

access from SmartNAVI

24,

78, 125

add group 134

add group member

134

add plug-ins

161

add spare drive 149

add user 132

buzzer, enable/disable

162

change administrator’s pass-

word 132

change user’s password 133

connecting to

22, 123

create RAID Volume 148

date and time

165

DDNS 157

delete group 135

delete group member 134

delete RAID Volume

150

delete user

133

disk drives, power down

164

email recipients

161

enable/disable plug-ins 143

event log, view 159

folder services, modify

144

folder, add

144

folder, delete 145 folder, FTP sharing 145 folder, Macintosh sharing 145

folder, UNIX/Linux sharing 146

folder, Windows sharing

145

FTP access, setup

141

group list

133

in browser

23, 123

jumbo frames

157

language

129

locate SmartStor 168

224

logging in

25, 27, 60, 124,

125, 128

logging out

129

Macintosh access, setup 140

migrate RAID Volume 149

NAS replication

154

navigating the interface 129

network settings

156

One Touch Backup

155

print server, setup 142

remove plug-ins

106, 162

set quota

84, 135

Setup Wizard 130, 171

Smart Fan 169

SmartStor, shutdown/reboot

107, 167

SMTP authentication 159

snapshot backups 152

System Standby 164

UNIX/Linux access, setup

139

UPS settings

163

UPS status 163

USB drive or stick, format 151

user list

132

view enclosure information

169

view folders 144

view plug-in list

143

view quota

84, 135

view system information 168

Windows access, setup

137

password administrator’s

130

change Administrator’s

132

change user’s

133

Media Center 70

PASM

27, 124, 126, 128

restore default

197

SmartNAVI 18, 81

SmartStor

36, 39, 43, 47, 49

SMTP server

160

permissions

share folders 82, 97

Windows

38, 138, 140, 141

personal firewall 194, 201

picture files, downloading and viewing

71

Picture folder 142

player, music or video, download

69

playlist add music files

72

delete

73

new 72

play music files

72

Plug-ins add

104, 161

enable/disable 106, 143

link to management interface

143

list 105, 143

remove

106, 162

power

button 6

connecting to

8

saving 164

status

169, 190

primary server

154

print server, setup

42, 142

printer, name in Linux

46

printing

Linux

46

Macintosh 49

Windows

43

protected folders and files

59, 203

protocols supported 2

Public folder 20, 30, 34

Q

quota set

84, 135

view

84, 135

225

Index

R

RAID level

change 149

choosing 147, 148, 176

RAID 0

172, 176

RAID 1

173, 176

RAID 10

175, 177

RAID 5

174, 177

RAID Volume

7

add 148

automatic rebuilding 178

change RAID level 179

critical

184

delete 150

events 190

expand 149

formatting

148

invalid

185, 203

Maximum Capacity or Data

Protection

20

migrate 149, 179

partition and format 178

RAID 0 or RAID 1 20

rebuild 184

recover 185, 203

status 184

view status 147

RAID volume

expand 86

recreate 88

RAID volume status

87

RAID, introduction to

171

reboot

connections failed after 216

SmartStor

107, 108, 167, 168

rebuild

file system 186

RAID Volume

184

recipient, email alert 203

add 161 delete 161

SmartStor NS4600 Product Manual recover

RAID volume 185, 203

snapshot backup 153

Recycle Bin

137, 204

replace a disk drive

183

restore backup files

67, 93

RJ45 connector

8

S

safe mode

214

save backup event log

94

schedule

snapshot backup 153

schedule a backup

91

scheduled backup change

92

delete

93

server

backup 154

DHCP

19, 101, 130, 156

DLNA

142

service enable

131

FTP 131

Macintosh 131

UNIX/Linux

131

settings

network 156

quota 84, 135

setup

FTP access

141

Linux printing

46

Macintosh access

140

Macintosh printing

49

NAS replication schedule 154

print server

42

print server access

142

snapshot backup 152

System Standby 164

UNIX/Linux access 139

setup, cont.

UPS 163

Windows access

137

Windows printing 43

Setup Wizard in PASM

130

Setup, one-click or advanced

19

share folder

add 96

delete 97

list

97

mount

98

movie 142 music 142

permissions 97

picture 142

Time Machine 98

un-mount

98

Smart Fan, enable/disable 169

SmartNAVI

add download link 109

add group member

83

add plug-ins

104

add share folder

96

add user

80

cannot access SmartStor

201

change password

81

close 79

create group 82

create RAID volume 86

default NAS 103

default user

81

delete group

84

delete group member

83

delete share folder 97

delete user 82

disk drive information

87

download list

111

downloaded list

112

enable/disable plug-ins

106

event log, view 104

226

SmartNAVI, cont.

expand RAID volume 86

group list

83

icon 12, 16

information

78

installer icon

9, 12

installing

8

language

77

language setting

17

locate SmartStor 103

network settings 102

open/delete downloaded file

112 pause/resume download 112

RAID setup

171

RAID volume status 87

recreate RAID volume 88

remove download link

111

setting up SmartStor 17

user list 82

user name and password 18

verify network connections

194

view plug-in list

105

SmartStor

boot in safe mode 214

cannot connect after restart

201

date and time

165

enclosure info 169

finding IP address

22

hard reboot

195, 214

locate

103, 168

locked up

195

plug-ins 104, 161

reboot 107, 167

restart 108, 168

setting up with SmartNAVI

17

shut down 28, 107, 167

unpacking 5

view system info

168

Index

SMTP authentication 159, 203

snapshots

events 189

recover backups 153

setup backups

152, 153 status 152 view 152

SoundBridge plug-in

104, 161

spare drive

add 149

explained 177

specifications 3

standalone

154

status

disk drives 182

enclosure 191

file system 186

power 169

RAID Volume

147, 184

SmartStor

182

snapshot 152

system

182

UPS 163

stripe RAID

172, 176

subnet mask 19, 101, 102, 130,

156

switch, network

192

system events 189

System Standby, setup 164

system status LED

107, 108, 150,

167, 168, 182, 193

T

temperature, CPU 192

time and date 20

Time Machine, setting up

98

timezone 20, 101, 165

Tree, always expanded 129

227


U

UDP option in Windows 199

Unicode support

203

Unicode, folder name support 202

UNIX export access list

34, 139 setup access 139

setup network drive

33

sharing setup

146

un-mount share folder

98

unpacking the SmartStor

5

update firmware 213

upload album to NAS 119

UPnP protocol 104, 161

UPS

182

setup

163

view

163

USB drive

connect 51

disconnect 53

file formats 51

formatting 151

One Touch Backup 65

RAID Volume on 148

view

151

Windows shortcuts

202

USB printer, connecting 41

USBDISK

51, 53, 151

user add

80, 130, 132

change password 133

delete

133

view

132

user list, SmartNAVI

82

user name

Media Center

70

PASM

27, 124, 126, 128

SmartNAVI

18

SmartStor

36, 39, 43, 47, 49

V

video files, downloading and view-

ing 71

view backup event log

94

backup files 65

backup schedules 92

disk drive

148

download list

111

downloaded list

112

email alert list

160

enclosure info

169

event log 104, 159

folders 144

group

83, 133

memory stick

151

NAS replication schedule

154

network information

156

NTP synchronization 166

plug-in list

105, 143

quota

84, 135

RAID Volume status 147

share folder list

97

snapshots

152

system info 168

UPS status 163

USB drive

151

users

82, 132

W

weight

4

Windows

AD domain 138

firewall issue

198

setup access

137


setup sharing 145

workgroup 138

228

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