HP Pavilion g7-2100 Notebook PC series Guide

HP Pavilion g4 Notebook PC

Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard

Development Company, L.P.

AMD is a trademark of Advanced Micro

Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by

Hewlett-Packard Company under license.

Microsoft, Windows, and Windows 7 are

U.S. registered trademarks of Microsoft

Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2012

Document Part Number: 685781-001

Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 5

Display .................................................................................................................................................. 5

Top ....................................................................................................................................................... 6

Buttons and speakers .......................................................................................................... 6

Keys ..................................................................................................................................... 7

Lights ................................................................................................................................... 8

TouchPad ............................................................................................................................ 9

Left side .............................................................................................................................................. 10

Right side ........................................................................................................................................... 11

Bottom components ........................................................................................................................... 12

3 Illustrated parts catalog ............................................................................................................................... 13

Service label ....................................................................................................................................... 13

Computer major components ............................................................................................................. 14

Display assembly subcomponents ..................................................................................................... 17

Mass storage devices ......................................................................................................................... 18

Miscellaneous parts ............................................................................................................................ 19

Sequential part number listing ............................................................................................................ 19

4 Removal and replacement procedures ....................................................................................................... 23

Preliminary replacement requirements ............................................................................................... 23

Tools required .................................................................................................................... 23

Service considerations ....................................................................................................... 23

Plastic parts ....................................................................................................... 23

Cables and connectors ..................................................................................... 23

Drive handling ................................................................................................... 24

Grounding guidelines ......................................................................................................... 24

Electrostatic discharge damage ........................................................................ 24

Packaging and transporting guidelines ............................................. 26

Component replacement procedures ................................................................................................. 27

Service label ...................................................................................................................... 28

Computer feet .................................................................................................................... 29

Battery ............................................................................................................................... 30

Service door ....................................................................................................................... 31

v

vi

Optical drive ....................................................................................................................... 32

Hard drive .......................................................................................................................... 35

Memory module ................................................................................................................. 36

WLAN module .................................................................................................................... 39

Keyboard ........................................................................................................................... 41

Top cover ........................................................................................................................... 44

Speakers ............................................................................................................................ 47

Power button board ........................................................................................................... 48

TouchPad button board ..................................................................................................... 49

TouchPad LED board ........................................................................................................ 51

Display assembly ............................................................................................................... 52

Optical drive cable ............................................................................................................. 59

USB board ......................................................................................................................... 61

Power connector ................................................................................................................ 62

System board ..................................................................................................................... 63

RTC battery ....................................................................................................................... 65

Fan and heat sink .............................................................................................................. 66

PCH heat sink .................................................................................................................... 69

Processor ........................................................................................................................... 70

5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 72

Starting Setup Utility (BIOS) ............................................................................................................... 72

Updating the BIOS ............................................................................................................................. 72

Determining the BIOS version ........................................................................................... 72

Downloading a BIOS update ............................................................................................. 73

Using System Diagnostics .................................................................................................................. 73

6 Specifications ................................................................................................................................................ 75

Computer specifications ..................................................................................................................... 75

35.6 cm (14.0 in), display specifications ............................................................................................. 76

Hard drive specifications .................................................................................................................... 76

DVD±RW SuperMulti Double-Layer Combo Drive specifications ...................................................... 77

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications ............................................... 78

7 Backing up, restoring, and recovering ....................................................................................................... 79

Creating backups ............................................................................................................................... 79

Creating recovery media to recover the original system .................................................... 79

What you need to know ..................................................................................... 79

Creating the recovery media ............................................................ 80

Creating system restore points .......................................................................................... 80


Creating a system restore point ........................................................................ 80

Backing up system and personal information .................................................................... 80

Tips for a successful backup ............................................................................. 81


Creating a backup using Windows Backup and Restore .................................. 81

Restore and recovery ......................................................................................................................... 82

Restoring to a previous system restore point .................................................................... 82

Restoring specific files ....................................................................................................... 82

Restoring specific files using Windows Backup and Restore ............................ 82

Recovering the original system using HP Recovery Manager ........................................... 82


Recovering using HP Recovery partition (select models only) ......................... 83

Recovering using the recovery media ............................................................... 83

Changing the computer boot order ................................................... 83

8 Power cord set requirements ...................................................................................................................... 85

Requirements for all countries ............................................................................................................ 85

Requirements for specific countries and regions ............................................................................... 86

9 Recycling ....................................................................................................................................................... 88

Index ................................................................................................................................................................... 89

vii

viii

1 Product description

Category

Product Name

Processors

Chipset

Graphics

Display panel

Memory

Description

HP Pavilion g4 Notebook PC

AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)

AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)

AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)

AMD A70M FCH

Internal Graphics (UMA):

● AMD Radeon HD 7660G graphics supporting HD decode, DX11, and HDMI for use with computer models equipped with an AMD A10-4600M processor



Switchable Discrete Graphics:

● AMD Radeon HD 7670M with 2 GB of dedicated video memory (128 MB x 16

DDR3 @ 900 MHz x 8 pcs) 128-bit M2 package, supports HD Decode, DX11,

HDMI, and PX5

● AMD Radeon HD 7670M with 1 GB of dedicated video memory (64 MB x 16 DDR3

@ 900 MHz x 8 pcs) 128-bit M2 package, supports HD Decode, DX11, HDMI, and

PX5

Dual Graphics:

● AMD Radeon HD 7660G+HD 7670M Dual Graphics for computer models equipped with an AMD A10-4600M APU and AMD Radeon HD 7670M graphics card

● AMD Radeon HD 7640G+HD 7670M Dual Graphics for computer models equipped with an AMD A8-4500M APU and AMD Radeon HD 7670M graphics card

● AMD Radeon HD 7520G+HD 7670M Dual Graphics for computer models equipped with an AMD A6-4400M APU and AMD Radeon HD 7670M graphics card (no support for 1 DIMM memory)

35.6 cm (14.0 in), high-definition (HD), light-emitting diode (LED), SVA BrightView

(1366×768) display; typical brightness: 200 cd/m 2 (nits)

All display assemblies include two wireless local area network (WLAN) antenna cables

Supports 16:9 ultra-wide aspect ratio

Two customer-accessible/upgradable SODIMM memory module slots

Supports dual-channel memory

Supports up to 8 GB of system RAM

1

Category Description

Hard drives

Supports the following configurations:

● 8192 MB total system memory (4096×2) (no support for 32-bit operating system)

● 6144 MB total system memory (4096×1 + 2048×1) (no support for 32-bit operating system)

● 4096 MB total system memory (4096×1 or 2048×2)

● 2048 MB total system memory (2048×1)

Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses

Customer-accessible

Serial ATA (SATA)

Supports HP 3D Drive Guard

Supports the following single hard drive configurations:

● 1 TB, 5400 rpm, 9.5 mm

● 750 GB, 7200 rpm, 9.5 mm

● 750 GB, 5400 rpm, 9.5 mm

● 640 GB, 5400 rpm, 9.5 mm

● 500 GB, 7200 rpm, 9.5 mm

● 500 GB, 5400 rpm, 9.5 mm

● 320 GB, 7200 rpm, 7.0 mm

● 320 GB, 5400 rpm, 7.0 mm

Optical drive Fixed

SATA

12.7 mm tray load

Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

Supports DVD±RW Super Multi Double-Layer Combo Drive

Supports zero-power optical drive

Customer-accessible

Audio and video One digital microphone

Ethernet

Wireless

Supports Dolby Advanced Audio v2

Two Altec Lansing speakers

Supports Microsoft® Premium requirements

VGA webcam (fixed, no tilt) with activity LED, 640×480 by 24 frames per second

Integrated 10/100 network interface card (NIC)

Integrated wireless local area network (WLAN) options by way of wireless module

Customer-accessible

2 Chapter 1 Product description

Category

External media card

Internal media card

Ports

Keyboard/pointing devices

Power requirements

Description

Support for the following WLAN formats:

● Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo

Adapter (select models only)

● Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)

● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS Combo


● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter

HP Multi-Format Digital Media Reader supports the following digital card formats:

● MultiMediaCard (MMC)

● Secure Digital (SD) Memory Card

● Secure Digital High Capacity (SDHC) Memory Card

● Secure Digital Extended Capacity (SDXC) Memory Card

One half-size Mini Card slot for WLAN

● Audio-in (digital microphone)

● Audio-out (stereo headphone)

● HDMI version 1.4 supporting up to 1920×1200 @ 60Hz

● Power adapter

● RJ-45 (Ethernet, includes link and activity lights)

● USB 3.0 (two ports)

● USB 2.0 (one port)

● VGA (Dsub 15 pin) supporting:

◦ 1920x1200 external resolution @ 60Hz

◦ Hot plug and unplug and auto-detection for correct output to wide-aspect versus standard aspect video

Full-size, textured, island-style keyboard

TouchPad with two buttons:

● Multitouch gesture support enabled as default

● Taps enabled by default

HP Smart AC adapter:

● 90 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only)

● 65 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with UMA memory only)

3

Category

Security

Operating system

Serviceability

Description

Support for the following batteries:

● 6 cell, 2.20 Ah, 47 Wh Li-ion battery

● 6 cell, 2.55 Ah, 55 Wh Li-ion battery (select models only)

Supports fast charge

Security cable slot

Preinstalled:

● Windows 7® Professional 64 bit

● Windows 7 Home Premium 64 bit

● Windows 7 Home Basic 64 bit

● FreeDOS

● SUSE Linux

End-user replaceable parts:

● AC adapter

● Battery

● Hard drive

● Keyboard

● Memory modules (2)

● Optical drive

● WLAN module

4 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLAN devices.

Records sound.

(2)

(3)

Internal microphone

Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs >

CyberLink YouCam > CyberLink YouCam.

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Display 5

Top

Buttons and speakers

Component

(1) Power button

Description

● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep.

● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the computer has stopped responding and the operating system shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options, or see the HP User Guide.

(2)

6 Chapter 2 External component identification

Keys

Component

(1)

(2)

(3) esc key fn key

Operating system logo key

(4)

(5)

Action keys

Operating system applications key

Description

Displays system information when pressed in combination with the fn key (select models only).

Displays system information when pressed in combination with the esc key (select models only).

Displays the Start menu.

Execute frequently used system functions.

Displays a shortcut menu for items beneath the cursor.

Top 7

Lights

Component

(1) Power light

(2)

(3)

(4)

Caps lock light

Mute light

Wireless light

(5)

Description

● White: The computer is on.

● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

White: Caps lock is on, which switches the keys to all capital letters.

● Amber: Computer sound is off.

● Off: Computer sound is on.

● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a

Bluetooth® device, is on.

● Amber: All wireless devices are off.

● Amber: The TouchPad is off.

● Off: The TouchPad is on.


TouchPad

Component

(1)

(2)

TouchPad on/off button

(3)

(4)

(5)

TouchPad zone

Left TouchPad button

Right TouchPad button

Description

Turns the TouchPad on or off.

● Amber: The TouchPad is off.

● Off: The TouchPad is on.

Moves the on-screen pointer and selects or activates items on the screen.

Functions like the left button on an external mouse.

Functions like the right button on an external mouse.

Top 9

Left side

Component

(1) External monitor port

(2) Vents (2)

(3)

(4)

(5)

(6)

(7)

HDMI port

RJ-45 (network) jack

USB 3.0 ports (2)

Audio-in (microphone) jack

Audio-out (headphone) jack

(8) Digital Media Slot

Description

Connects an external VGA monitor or projector.

Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.

Connects a network cable.

Connect optional USB 3.0 compatible devices and provide enhanced USB power performance.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.

WARNING!

To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.

Supports the following digital card formats:

● SD Memory Card

● SDxC Memory Card

● SDHC Memory Card

● MMC


Right side

Component

(1)

(2)

Optical drive

Optical drive light

(3)

(4)

Optical drive eject button

Power light

(5)

(6)

(7)

Hard drive light

USB 2.0 port

AC adapter light

(8)

(9)

Power connector

Security cable slot

Description

Reads and writes to an optical disc.

● Green or amber: The optical drive is being accessed.

● Off: The optical drive is idle.

Releases the disc tray.

● White: The computer is on.

● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Connects an optional USB 2.0 compatible device.

● White: The AC adapter is connected and the battery is charged.

● Blinking white: The battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is charging.

● Off: The computer is using DC power.

Connects an AC adapter.

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

Right side 11

Bottom components

Component

(1)

(2)

Battery bay

Battery release latch

(3) Vents (5)

(4) Service door

Description

Holds the battery.

Releases the battery from the battery bay.

Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

The service door provides access to the keyboard, optical drive, SSD/hard drive bay, wireless compartment and memory module compartment.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.


3 Illustrated parts catalog

Service label

When ordering parts or requesting information, provide the computer serial number and model description provided on the service label.

Item Description

(1) Product name

(2)

(3)

Serial number

Product part number

(4)

(5)

Warranty period

Model description

(select models only)

Function

This is the model name for the computer.

This is an alphanumeric identifier that is unique to each product.

This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

This number describes the duration of the warranty period for the computer.

This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.

Service label 13

Computer major components

14 Chapter 3 Illustrated parts catalog

Item

(1)

(3)

(2)

(5)

(6)

(7)

(8)

(4)

(9)

(10)

(11)

Component Spare part number

35.6 cm (14.0 in), high definition (HD), LED, SVA BrightView display assembly (includes webcam,

microphone, wireless antenna transceivers and cable, and display cable)

● Ruby red (modern mesh pattern) 683845-001

● Sparkling black

● Winter blue (modern mesh pattern)

683847-001

683846-001

NOTE: For more display assembly spare part information, see

Display assembly subcomponents on page 17 .

Keyboard (includes keyboard cable):

Keyboard with black finish

● For use in Brazil

● For use in Canada

● For use in Latin America

● For use in Taiwan

● For use in Thailand

● For use in the United States

Top cover (includes TouchPad):

● Ruby red (modern mesh pattern)

● Sparkling black


Power button board (includes cable)

TouchPad LED board (includes cable)

TouchPad button board (includes cable)

Speaker Kit (includes left and right speakers and cable)

System board (includes replacement thermal material):

● For use only with computer models equipped with UMA video memory

● For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory

● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory

Platform Controller Hub (PCH) heat sink

Processor (includes replacement thermal material):

● AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache,

DDR3, quad core, 35W)

● AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)

● AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)

RTC battery

680555-201

680555-DB1

680555-161

680555-AB1

680555-281

680555-001

680574-001

680576-001

680575-001

680560-001

683848-001

680559-001

680567-001

683029-001

683031-001

683030-001

683843-001

683046-001

683048-001

683047-001

637193-001

Computer major components 15

(19)

(20)

Item

(12)

(15)

(16)

(13)

(14)

(17)

(18)

Component

Fan and heat sink (includes replacement thermal material):

● Heat sink for use only with computer models equipped with switchable discrete video memory

● Heat sink for use only with computer models equipped with UMA video memory

● Fan

Power connector

USB board (includes cable)

Optical drive cable (includes optical drive connector)

Battery:

● 6 cell, 47 Whr, 2.20 Ah Li-ion battery

● 6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only)

Base enclosure

Rubber Feet Kit (not illustrated, includes four rubber feet)

Hard drive:

9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable:

● 1 TB, 5400 rpm

● 750 GB, 7200 rpm

● 750 GB, 5400 rpm

● 640 GB, 5400 rpm

● 500 GB, 7200 rpm

● 500 GB, 5400 rpm

7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable:

● 320 GB, 7200 rpm

● 320 GB, 5400 rpm

Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and two bumpers)

Memory modules (two, DDR3-1600 MHz, PC3-12800):

● 4 GB

● 2 GB

WLAN module:

● Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo


● Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)

● Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS

Combo Adapter

Spare part number

683028-001

683027-001

680551-001

680548-001

680558-001

680546-001

593553-001

593554-001

680544-001

680563-001

676521-001

633252-001

634250-001

669300-001

634925-001

669299-001

634862-001

645193-001

682745-001

641369-001

652972-001

655795-001

675794-001

657325-001


Item

(21)

(22)

Component

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select models only)

● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter


600370-001

670691-001

Optical drive (includes bezel and bracket):

● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

● DVD±RW Super Multi Double-Layer Combo Drive

Service door (includes one captive screw) — available in the Plastics Kit

680557-001

680556-001

680561-001

Display assembly subcomponents

Item

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

Component Spare part number

Display bezel

Webcam/microphone module

Display Hinge Kit (includes left and right display hinges and brackets)

35.6 cm (14.0 in), HD, LED, SVA BrightView display panel

Antenna Kit (includes left and right wireless antenna cables and transceivers)

680545-001

680577-001

680554-001

680562-001

680539-001

Display Panel Cable Kit (includes display panel cable) 680547-001

Display hinge covers (2) 680553-001

Display enclosure:

Display assembly subcomponents 17

Item Component


● Sparkling black


Display Screw Kit (not illustrated)

Mass storage devices


680541-001

680543-001

680542-001

680565-001

Item

(1)

(2)

Component

Optical drive (includes bezel and bracket):

● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

● DVD±RW Super Multi Double-Layer Combo Drive

Hard drive:

9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable:

● 1 TB, 5400 rpm

● 750 GB, 7200 rpm

● 750 GB, 5400 rpm

● 640 GB, 5400 rpm

● 500 GB, 7200 rpm

● 500 GB, 5400 rpm

7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable

● 320 GB, 7200 rpm


680557-001

680556-001

676521-001

633252-001

634250-001

669300-001

634925-001

669299-001

634862-001


Item Component

● 320 GB, 5400 rpm

Hard Drive Hardware Kit, (not illustrated) includes:

● Hard drive bumpers (2)

● Hard drive bracket and screws

● Hard drive cable


645193-001

682745-001

Miscellaneous parts

Component

HP Smart AC adapter

● 90 W RC V HP Smart AC adapter with Power Factor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only)

● 65 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with UMA memory only)

● 90 W RC V HP Smart AC adapter with PFC (for select computer models equipped with a graphics subsystem with switchable discrete memory only)

● 65 W HP Smart AC adapter (for select computer models equipped with a graphics subsystem with UMA memory only)

Power cord (3-pin, black, 1.83 m):

● For use in Argentina

● For use in Brazil

● For use in North America

● For use in the People's Republic of China

● For use in Taiwan

● For use in Thailand

● For use in the United Kingdom and Singapore

Screw Kit

Thermal Material Kit


609940-001

609939-001

609947-001

609948-001

490371-D01

490371-202

490371-001

490371-AA1

490371-AB1

490371-201

490371-031

680566-001

680571-001

Sequential part number listing


490371-001

490371-031

490371-201

490371-202

Description

Power cord for use in North America (black, 3-pin, 1.83 m)

Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)

Power cord for use in Thailand (black, 3-pin, 1.83 m)

Power cord for use in Brazil (black, 3-pin, 1.83 m)

Miscellaneous parts 19

633252-001

634250-001

634862-001

634925-001

637193-001

641369-001

645193-001

652972-001

655795-001

657325-001

669299-001

669300-001

670691-001

675794-001

676521-001

680539-001


490371-AA1

490371-AB1

490371-D01

593553-001

593554-001

600370-001

609939-001

609940-001

609947-001

609948-001

Description

Power cord for use in the People's Republic of China (black, 3-pin, 1.83 m)

Power cord for use in Taiwan (black, 3-pin, 1.83 m)

Power cord for use in Argentina (black, 3-pin, 1.83 m)

6 cell, 47 Whr, 2.20 Ah Li-ion battery

6 cell, 55 Whr, 2.55 Ah Li-ion battery (select models only)

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter

(select models only)

65 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with UMA memory only)

90 W RC V HP Smart AC adapter with PFC (for computer models equipped with a graphics subsystem with switchable discrete memory only)

90 W HP Smart AC adapter with PFC (for select computer models equipped with a graphics subsystem with switchable discrete memory only)

65 W HP Smart AC adapter (for select computer models equipped with a graphics subsystem with UMA memory only)

750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)




RTC battery

4 GB memory module (DDR3-1600 MHz, PC3-12800)


2 GB memory module (DDR3-1600 MHz, PC3-12800)

Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only)

Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo

Adapter



Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter

Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)

1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)

Antenna Kit (includes left and right wireless antenna cables and transceivers)



680557-001

680558-001

680559-001

680560-001

680561-001

680562-001

680563-001

680565-001

680566-001

680567-001

680571-001

680574-001

680575-001

680576–001

680577-001

682745-001

680541-001

680542-001

680543-001

680544-001

680545-001

680546-001

680547-001

680548-001

680551-001

680553-001

680554-001

680555-001

680555-161

680555-201

680555-281

680555-AB1

680555-DB1

680556-001

Description

Display enclosure, ruby red (modern mesh pattern)

Display enclosure, winter blue (modern mesh pattern)

Display enclosure, sparkling black

Base enclosure

Display bezel

Optical drive cable (includes optical drive connector)

Display Panel Cable Kit (includes display panel cable)

Power connector

Fan

Display hinge covers (2)

Display Hinge Kit (includes left and right display hinges and brackets)

Keyboard with black finish for use in the United States (includes cable)

Keyboard with black finish for use in Latin America (includes cable)

Keyboard with black finish for use in Brazil (includes cable)

Keyboard with black finish for use in Thailand (includes cable)

Keyboard with black finish for use in Taiwan (includes cable)

Keyboard with black finish for use in Canada (includes cable)

DVD±RW Super Multi Double-Layer Combo Drive (includes bezel and bracket)

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive (includes bezel and bracket)

USB board (includes cable)

TouchPad button board (includes cable)

Power button board (includes cable)

Plastics Kit (includes service door)

35.6 cm (14.0 in), HD, LED, SVA BrightView display panel

Rubber Feet Kit (includes 4 rubber feet)

Display Screw Kit

Screw Kit

Speaker Kit (includes left and right speakers and cable)

Thermal Material Kit (includes replacement thermal paste and pads)

Top cover, ruby red (modern mesh pattern), includes TouchPad

Top cover, winter blue (modern mesh pattern), includes TouchPad

Top cover, sparkling black, includes TouchPad

Webcam/microphone module

Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and two bumpers)

Sequential part number listing 21


683027-001

683028-001

683029-001

683030-001

683031-001

683046-001

683047-001

683048-001

683843-001

683845-001

683846-001

683847-001

683848-001

Description

Heat sink for use only with computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material)

Heat sink for use only with computer models equipped with a graphics subsystem with switchable discrete memory (includes replacement thermal material)

System board for use only with computer models equipped with UMA video memory (includes replacement thermal material)

System board for use only with computer models equipped with a graphics subsystem with

1 GB dedicated switchable discrete video memory (includes replacement thermal material)

System board for use only with computer models equipped with a graphics subsystem with

2 GB dedicated switchable discrete video memory (includes replacement thermal material)

AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core,

35W)

AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core,

35W)


35W)

PCH heat sink

35.6 cm (14.0 in), HD, LED, SVA BrightView display assembly, ruby red (modern mesh pattern),

(includes webcam, microphone, wireless antenna transceivers and cable, and display cable)

35.6 cm (14.0 in), HD, LED, SVA BrightView display assembly, winter blue (modern mesh pattern), (includes webcam, microphone, wireless antenna transceivers and cable, and display cable)

35.6 cm (14.0 in), HD, LED, SVA BrightView display assembly, sparkling black (includes webcam, microphone, wireless antenna transceivers and cable, and display cable)

TouchPad LED board (includes cable)


4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

● Magnetic screwdriver

● Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Preliminary replacement requirements 23

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

24 Chapter 4 Removal and replacement procedures

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPS from plastic tube

Removing DIPS from vinyl tray

Removing DIPS from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Typical electrostatic voltage levels

10%

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

Relative humidity

40%

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

55%

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

Preliminary replacement requirements 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.


Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

● Field Service Kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material

Antistatic plastics

Carbon-loaded plastic

Metallized laminate

Use

Bags

Floor mats

Floor mats

Voltage protection level

1,500 V

7,500 V

5,000 V

Component replacement procedures

This chapter provides removal and replacement procedures.

There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

Component replacement procedures 27

Service label

When ordering parts or requesting information, provide the computer serial number and model number provided on the service label.

(4)

(5)

Item

(1)

(2)

(3)

Description

Product name

Serial number (s/n)

Part number/Product number (p/n)

Warranty period

Model description (select models only)

Function

The name affixed to the front of the computer.

This is an alphanumeric identifier that is unique to each product.

This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

This number describes the duration of the warranty period for the computer.

This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.


Computer feet

Description

Rubber Feet Kit


680563-001

The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below.


Battery

Description

6-cell, 55 Whr, 2.55 Ah Li-ion battery

6-cell, 47 Whr, 2.20 Ah Li-ion battery


593554-001

593553-001

Before disassembling the computer, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

Remove the battery:

1.

Slide the battery release latch (1) to release the battery.

2.

Pivot the front edge of the battery (2) up and back.

3.

Remove the battery (3) from the computer.

To insert the battery:

1.

Align the tabs on the rear edge of the battery (1) with the notches on the rear edge of the battery bay.

2.

Pivot the front edge of the battery (2) down into the battery bay until it is fully seated. (The battery release latch will automatically lock into place.)


Service door

Description

Plastics Kit (contains the service door)


680561-001

Before removing the service door, follow these steps:

1.


2.


3.


4.

Remove the battery (see Battery on page 30 ).

Remove the service door:

1.

Using a small Phillips screwdriver, loosen the service door screw (1).

2.

Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the service door.

3.

Remove the service door (4) at an angle.

Reverse this procedure to replace the service door.


Optical drive

NOTE: The optical drive spare part kit includes a bezel and bracket.

Description

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive


680557-001

680556-001

Before removing the optical drive, follow these steps:

1.


2.


3.


4.


5.

Remove the service door (see

Service door on page 31

).

Remove the optical drive:

1.

Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the optical drive to the computer.

2.

Insert a screwdriver or other narrow tool through the release access hole (2) in the bottom of the computer. Push the rear of the optical drive until it is released.


3.

Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer.

4.

Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive.


5.

Insert a straightened paper clip into the release access opening (1) in the bezel.

6.

Press the release tab (2) and remove the bezel from the tab side (3).

7.

Remove the bezel (4) from the optical drive.

Reverse this procedure to reassemble and install the optical drive.


Hard drive

NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws.

Spare part number Description

9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA

1 TB, 5400 rpm

750 GB, 7200 rpm

750 GB, 5400 rpm

640 GB, 5400 rpm

500 GB, 7200 rpm

500 GB, 5400 rpm

7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA

320 GB, 7200 rpm

320 GB, 5400 rpm

Hard Drive Hardware Kit (includes hard drive cable, hard drive bumpers, and hard drive bracket and screws)

676521-001

633252-001

634250-001

669300-001

634925-001

669299-001

634862-001

645193-001

682745-001

Before removing the hard drive, follow these steps:

1.


2.


3.


4.


5.

Remove the service door (see Service door on page 31 ).

Remove the hard drive:

1.

Disconnect the hard drive cable (1) from the computer.


2.

Lift the hard drive (2) to remove.

3.

Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3).

4.

Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive.

To install a hard drive, reverse the removal procedure.

Memory module

WARNING!

To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.

NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.


Description

4 GB (DDR3-1600 MHz, PC3-12800)

2 GB (DDR3-1600 MHz, PC3-12800)


641369-001

652972-001

Before removing a memory module, follow these steps:

CAUTION: To prevent information loss or an unresponsive system, shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation.

1.


2.


3.


4.


5.


To add or replace a memory module:

1.

Spread the retention clips (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)

2.

Remove the memory module (2) by pulling it away from the slot at an angle.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.

3.

Align the notched edge (1) of the memory module with the tab in the memory module slot.


4.

With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module into the memory module slot (2) until it is fully seated.

5.

Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place.

6.

Replace the service door.

7.

Replace the battery.

8.

Turn the computer right-side up, and then reconnect external power and external devices.

9.

Turn on the computer.


WLAN module

Description Spare part number

Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only)

Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)

655795-001

675794-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 3.0+HS combination adapter (select models only)

Broadcom 4313GN 802.11b/g/n 1×1 WiFi Adapter and 20702 Bluetooth 4.0+HS Combo Adapter

600370-001

657325-001

Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 670691-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1.


2.


3.


4.


5.


Remove the WLAN module:

1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.

The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal.

2.

Remove the Phillips M2.5×2.5 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)


3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket.

Reverse this procedure to install the WLAN module.


Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

Description

Keyboard with black finish for use in Brazil

Keyboard with black finish for use in Canada

Keyboard with black finish for use in Latin America

Keyboard with black finish for use in Taiwan

Keyboard with black finish for use in Thailand

Keyboard with black finish for use in the United States


680555-201

680555-DB1

680555-161

680555-AB1

680555-281

680555-001

Before removing the keyboard, follow these steps:

1.


2.


3.


4.


5.


6.

Remove the optical drive (see

Optical drive on page 32

).

7.

Remove the hard drive (see Hard drive on page 35 ).

Remove the keyboard:

1.

Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.

2.

Turn the computer right-side up with the front toward you and open the display.

3.

Stand the computer on its left side.


4.

Insert a finger or thin tool into the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer.

NOTE: The keyboard icon in the optical drive bay indicates the point to apply pressure.

5.

Turn the computer right-side up with the front toward you.

6.

Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel.


7.

Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector

(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

8.

Remove the keyboard.

Reverse this procedure to install the keyboard.


Top cover

NOTE: The top cover spare part kit includes the TouchPad.

Description

Ruby red (modern mesh pattern)

Sparkling black

Winter blue (modern mesh pattern)


680574-001

680576-001

680575-001

Before removing the top cover, follow these steps:

1.


2.


3.


4.


5.



).

6.

Remove the optical drive (see Optical drive on page 32

).

7.

Remove the hard drive (see

Hard drive on page 35

).

8.

Remove the keyboard (see

Keyboard on page 41 ).

When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover:

●

Power button board and cable (see Power button board on page 48 ).

● TouchPad button board and cable (see

TouchPad button board on page 49

).

●

TouchPad LED board and cable (see TouchPad LED board on page 51 ).

●

Speakers and cable (see Speakers on page 47

).


Remove the top cover:

1.

Disconnect these cables from the system board:

(1) Power button board ZIF cable

(2) Speaker cable

(3) TouchPad button board ZIF cable

2.

Remove the following screws under the keyboard:

(1) Three Phillips M2.5 x 3.0

(2) Three Phillips M2.5 x 6.5

3.

Close the computer.

4.

Turn the computer upside down, with the front toward you.


5.

Remove the following screws that secure the top cover to the computer:

(1) Two Phillips M2.5 x 7.5

(2) Five Phillips M2.5 x 6.5

6.

Turn the computer right-side up, with the front toward you.

7.

Open the computer.

8.

Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.

9.

Remove the top cover (2).

Reverse this procedure to install the top cover.


Speakers

Description

Speaker Kit (includes left and right speakers and cable)


680567-001

Before removing the speakers, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.

Remove the top cover (see

Top cover on page 44

).

Remove the speakers:

1.

Remove the Phillips M2.5 x 4 screw (1) from the left speaker and the Phillips M2.5 x 3 screw (1) from the right speaker.

2.

Release the speaker cable from the clips built into the top cover (2).

3.

Lift the speakers from the top cover.

Reverse this procedure to install the speakers.


Power button board

Description

Power button board (includes cable)


680560-001

Before removing the power button board, follow these steps:

1.


2.


3.


4.


5.



).

6.


).

7.



).

8.



9.


Top cover on page 44 ).

10.

Remove the speakers (see

Speakers on page 47

).

Remove the power button board:

1.

Turn the top cover upside down, with the front toward you.

2.

Remove the Phillips M2.5 × 2.5 screw (1) that secures the power button board to the top cover.

3.

Remove the power button board and cable (2).

Reverse this procedure to install the power button board.


TouchPad button board

Description

TouchPad button board (includes cable)


680559-001

Before removing the TouchPad button board, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

Remove the TouchPad button board and cable:

1.


2.

Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board cable (1) from the back of the TouchPad.

3.

Remove the Phillips M2.5 x 2.5 screw (2) that secures the TouchPad button board cable to the top cover.

4.

Lift the front edge of the TouchPad button board (3) until it is released from the clips built into the top cover.


5.

Lift the TouchPad button board (4) slightly to perform the next step.

6.

Carefully invert the TouchPad button board (1).

7.

Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board.

8.

Lift the TouchPad button board away from the top cover (3).

Reverse this procedure to install the TouchPad button board and cable.


TouchPad LED board

Description

TouchPad LED board (includes cable)


683848-001

Before removing the TouchPad LED board, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

10.

Remove the TouchPad button board (see TouchPad button board on page 49 ).

Remove the TouchPad LED board and cable:

1.


2.

Apply slight pressure to the retaining clips (1) of the top cover.

3.

Lift the TouchPad LED board on the right front corner (2) up and away from the top cover.

4.

Remove the TouchPad LED board and cable.

Reverse this procedure to install the TouchPad LED board and cable.


Display assembly

NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables.

Spare part number Description

35.6 cm (14.0 in), HD, LED, SVA BrightView display assembly


● Sparkling black


Display Screw Kit

680541-001

680543-001

680542-001

680565-001

Before removing the display assembly, follow these steps:

1.


2.


3.


4.


5.



).

6.


).

7.



).

8.



9.



Remove the display assembly:

1.

Disconnect the display panel cable (1) from the system board.


2.

Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.

NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables.

CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.

3.

Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer.

4.

Remove the display assembly by lifting straight up (2).


5.

If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.

Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly.

b.

Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.

c.

Remove the display bezel (4). The display bezel is available using spare part number

680545-001.

6.

If it is necessary to replace the webcam/microphone module: a.

Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.)


b.

Disconnect the webcam/microphone cable (2) from the webcam/microphone module.

c.

Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 680577-001.

7.

If it is necessary to replace the hinge covers: a.

The hinge covers are held in place by the same screws as the previously removed bezel.

b.

Using a small tool to pry, remove the hinge covers. The hinge covers are available using spare part number 680553-001.


8.

If it is necessary to replace the display panel: a.

Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5

screws that secure the display panel to the display enclosure.

b.

Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.

c.

Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel.

d.

Remove the display panel.


9.

If it is necessary to replace the display hinges: a.

Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel.

b.

Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 680554-001.

10.

If it is necessary to replace the display panel cable: a.

Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.

b.

Release the display panel cable from the clips (2) built into the display enclosure.


c.

Remove the display panel cable. The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit, spare part number

680547-001.

11.

If it is necessary to replace the wireless antenna cables and transceivers: a.

Release the wireless antenna cables from the clips (1) built into the display enclosure.

b.

Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) c.

Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 680539-001.


The display panel is available using spare part number 680562-001.

Reverse this procedure to reassemble and install the display assembly.

Optical drive cable

Description

Optical drive cable (includes optical drive connector)


680546-001

Before removing the optical drive cable, follow these steps:

1.


2.


3.


4.

Remove the battery (see Battery on page 30 .

5.


6.



).

7.


8.



9.



).

Remove the optical drive cable:

1.

Disconnect the optical drive cable (1) from the system board .

2.

Release the optical drive cable (2) from the clips built into the base enclosure.

3.

Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure.


4.

Remove the optical drive cable from the base enclosure (4).

Reverse this procedure to install the optical drive cable.


USB board

Description

USB board (includes cable)


680558-001

Before removing the USB board, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

Remove the USB board:

1.

If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board.

2.

Pry the clip (2) that secures the USB board to the base enclosure.

3.

Remove the USB board and cable by lifting straight up (3).

Reverse this procedure to install the USB board.


Power connector

Description

Power connector (includes cable)


680548-001

Before removing the power connector, follow these steps:

1.


2.


3.


4.


5.



).

6.


).

7.



).

8.



9.



Remove the power connector:

1.

Disconnect the power connector cable(1) from the system board.

2.

Remove the power connector from the base enclosure (2).

Reverse this procedure to install the power connector.


System board

NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads.

Description

For use only with computer models equipped with UMA video memory

For use only with computer models equipped with 2 GB of dedicated switchable discrete video memory

For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory


683029-001

683031-001

683030-001

Before removing the system board, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

● Memory module (see

Memory module on page 36 )

● RTC battery (see

RTC battery on page 65 )

● Fan and heat sink (see

Fan and heat sink on page 66 ).

● PCH heat sink (see

PCH heat sink on page 69 )

●

Processor (see Processor on page 70 )


Remove the system board:

1.

Disconnect the following cables from the system board:

(1) Display panel cable

(2) Optical drive cable

(3) USB board cable

(4) Power connector cable

2.

Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure.

3.

Lift the right side of the system board (2) until it rests at an angle.

4.

Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.


RTC battery

Description

RTC battery


637193-001

Before removing the RTC battery, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

10.

Remove the system board (see

System board on page 63

).

Remove the RTC battery:

1.

Turn the system board upside down, with the front toward you.

2.

Disconnect the RTC battery cable (1) from the system board.

3.

Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.)

Reverse this procedure to install the RTC battery.


Fan and heat sink

NOTE: The fan and heat sink spare part kits include replacement thermal material.

Description

Heat sink for use only with computer models equipped with switchable discrete video memory

Heat sink for use only with computer models equipped with UMA video memory

Fan


683028-001

683027-001

680551-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.

Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan and heat sink, follow these steps:

1.


2.


3.


4.


5.



).

6.


).

7.



).

8.



9.



10.


System board on page 63 ).

Remove the fan and heat sink:

1.

Turn the system board upside down, with the front toward you.

2.

Disconnect the fan cable (1) from the system board.

CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws in sequence as numerically labeled.

NOTE: The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured.

3.

Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board.

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.


4.

Remove the fan and heat sink (4).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it

● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it (only on computer models equipped with a graphics subsystem with switchable discrete memory)

1.

If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you.

2.

Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink.


3.

Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan.

Reverse this procedure to reassemble and install the fan and heat sink.


PCH heat sink

Description

PCH heat sink


683843-001

Before removing the PCH heat sink, follow these steps:

1.


2.


3.


4.


5.


6.



).

7.


8.



9.



).

10.



).

Remove the PCH heat sink:

1.

Remove the two Phillips M2.0 x 3.0 screws (1) that secure the PCH heat sink to the system board.


2.

Remove the PCH heat sink by lifting straight up (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.

Reverse this procedure to install the PCH heat sink.

Processor

NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number


35W)


35W)

683046-001

683048-001

AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W) 683047-001

Before removing the processor, follow these steps:

1.


2.


3.


4.



5.


6.



).

7.


8.



9.



).

10.



).

11.

Remove the heat sink (see

Fan and heat sink on page 66

).

Remove the processor:

1.

Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click.

2.

Lift the processor (2) straight up, and remove it.

NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor.

Reverse this procedure to install the processor.


5 Using Setup Utility (BIOS) and System

Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup

Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), follow these steps:

1.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2.

Press f10 to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn + esc (if you are already in Windows) or by using Setup Utility (BIOS).

1.

Start Setup Utility (BIOS).

2.

Use the arrow keys to select Main.

3.

To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select Exit > Exit Discarding Changes, and then press enter .

72 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1.

Select Start > Help and Support > Maintain.

2.

Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

3.

At the download area, follow these steps: a.

Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1.

Open Windows Explorer by selecting Start > Computer.

2.

Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

Using System Diagnostics 73

To start System Diagnostics:

1.

Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc . When the Startup Menu is displayed, press f2 .

2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc .

74 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions:

Width

Depth

Height (front to back)

Weight:

Input power

Operating voltage and current

34.7 cm

23.1 cm

3.0 cm to 3.6 cm

2.19 kg

13.67 in

9.10 in

1.9 in to 1.4 in

4.83 lbs

18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W

19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W

Temperature

Operating (writing to optical disc)

Nonoperating

Relative humidity

Operating

Nonoperating

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia)

Nonoperating (14.7 to 4.4 psia)

Shock

Operating

Nonoperating

Random vibration

5°C to 35°C

-20°C to 60°C

10% to 90%

5% to 95%

-15 m to 3,048 m

-15 m to 12,192 m

125 g, 2 ms, half-sine

200 g, 2 ms, half-sine

41°F to 95°F

-4°F to 140°F

-50 ft to 10,000 ft

-50 ft to 40,000 ft

Operating

Nonoperating

0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

Computer specifications 75

35.6 cm (14.0 in), display specifications

Metric

Dimensions

Width

Height

Diagonal

Number of colors

Contrast ratio

Brightness

Backlight

Total power consumption (varies by display)

Viewing angle

U.S.

32.4 cm

19.3 cm

35.6 cm

262K (6bit)

500:1 (typical)

200 cd/m 2 (nits) (typical)

LED

12.8 in

7.6 in

14.0 in

3.2 W (max)

±45° horizontal, +15° up & -35° down vertical (typical)

Hard drive specifications

1 TB* 750 GB* 640 GB* 500 GB* 320 GB*

Dimensions

Height

Width

Weight

Interface type

Transfer rate

Security

9.5 mm

70 mm

107 g max

SATA

300 MB/sec

ATA security

9.5 mm

70 mm

107 g max

SATA

300 MB/sec

ATA security

9.5 mm

70 mm

107 g max

SATA

300 MB/sec

ATA security

9.5 mm

70 mm

107 g max

SATA

300 MB/sec

ATA security

9.5 and 7.0

mm

70 mm

107 g max

SATA

300 MB/sec

ATA security

Seek times (typical read, including setting)

Single track

Average

Maximum

Logical blocks

Disk rotational speed

1.5 ms

11.0 ms

22.0 ms

1.0 ms

14.0 ms

24.0 ms

1.0 ms

14.0 ms

22.0 ms

1.5 ms

12.0 ms

22.0 ms

1,953,525,168 1,465,128,359 1,250,242,867 976,752,240

5400 rpm 7200 and

5400 rpm

5400 rpm 7200 rpm

2.0 ms

12.0 ms

22.0 ms

625,121,433

7200 and

5400 rpm

Operating temperature 5°C to 55°C (41°F to 131°F)

*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

76 Chapter 6 Specifications

DVD±RW SuperMulti Double-Layer Combo Drive specifications

Applicable disc

Read

Write

Random access time

DVD

CD

Cache buffer

Data transfer rate

24X CD-ROM

8X DVD-ROM

24X CD-R

16X CD-RW

8X DVD+R

4X DVD+RW

8X DVD-R

4X DVD-RW

2.4X DVD+R(9)

5X DVD-RAM

Transfer mode

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED

MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD

(Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-

ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD

+RW, DVD-RAM

CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM

< 230 ms

< 175 ms

2 MB

3,600 KB/sec

10,800 KB/sec

3,600 KB/sec

2,400 KB/sec

10,800 KB/sec

5,400 KB/sec

10,800 KB/sec

5,400 KB/sec

2,700 KB/sec

6,750 KB/sec

Multiword DMA Mode

DVD±RW SuperMulti Double-Layer Combo Drive specifications 77

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications

Applicable disc

Read

Write

Random access time

BD

DVD

CD

Cache buffer

Data transfer rate

24X CD-ROM

8X DVD-ROM

4X BD

24X CD-R

16X CD-RW

8X DVD+R

4X DVD+RW

8X DVD-R

4X DVD-RW

2.4X DVD+R(9)

5X DVD-RAM

1X BD-ROM

1X BD-R read

1X BD-RE read

Transfer mode

BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM,

DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM

(Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra,

CD-R, CD-RW, and CD-TEXT

DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM

< 230 ms

< 180 ms

< 180 ms

4.5 MB

3,600 KB/sec

10,800 KB/sec

18,000 KB/sec

3,600 KB/sec

2,400 KB/sec

10,800 KB/sec

5,400 KB/sec

10,800 KB/sec

5,400 KB/sec

2,700 KB/sec

6,750 KB/sec

4,500 KB/sec

4,500 KB/sec

4,500 KB/sec

Multiword DMA Mode

78 Chapter 6 Specifications

7 Backing up, restoring, and recovering

Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed.

NOTE: For SUSE Linux backup, restore, and recovery steps, refer to the User Guide provided.

Double-click the HP Documents icon on the desktop to access this documentation.

Creating backups

1.

Use HP Recovery Manager to create recovery media immediately after you set up the working computer.

2.

As you add hardware and software programs, create system restore points.

3.

As you add photos, video, music, and other personal files, create a backup of your system and personal information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then configures the settings for the default programs.

What you need to know

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software.

● If your computer does not include an integrated optical drive, you can use an optional external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take up to an hour or more. Do not interrupt the creation process.

● Store the recovery media in a safe location, separate from the computer.

● If necessary, you can exit the program before you have finished creating the recovery media.

The next time you open HP Recovery Manager, you will be prompted to continue the process.

Creating backups 79

Creating the recovery media

1.

Select Start and type recovery in the search field. Select Recovery Manager from the list.

Allow the action to continue, if prompted.

2.

Click Recovery Media Creation.

3.

Follow the on-screen instructions to continue.

To recover, see

Recovering the original system using HP Recovery Manager on page 82

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System

Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created.

Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point, but it does affect software you may have installed.

For example, if you download a photo from a digital camera and then restore the computer to the state it was on the previous day, the photo remains on the computer.

However, if you install photo viewing software and then restore your computer to the state it was on the previous day, the software will be uninstalled, and you won't be able to use it.


● If you restore to a restore point and then change your mind, you can undo the restoration.

● You should create system restore points:

◦ Before you add or change software or hardware

◦ Periodically, whenever the computer is running normally

● System Restore also saves shadow copies of files that have been changed since the last restore point was created. For more information about using shadow copies to restore, see Help and

Support.

Creating a system restore point

1.

Select Start > Control Panel > System and Security > System.

2.

In the left pane, click System Protection.

3.

Click the System Protection tab.

4.

Click Create, and follow the on-screen instructions.

To restore, see

Restoring to a previous system restore point on page 82 .

Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly.

How completely you are able to recover your files depends on how recent your backup is. As you add new software and data files, you should create backups on a regular basis.

80 Chapter 7 Backing up, restoring, and recovering

Tips for a successful backup

● Number backup discs before inserting them into the optical drive.

● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically.

● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1.

Display the screen you want to save.

2.

Copy the screen image:

To copy only the active window, press alt + prt sc .

To copy the entire screen, press prt sc .

3.

Open a word-processing document or graphics editing program, and then select Edit > Paste.

The screen image is added to the document.

4.

Save and print the document.


● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs.

● Connect the computer to AC power during backups.

● Allow enough time for the backup. Depending on files sizes, it may take more than an hour.

● Verify the amount of free space on your backup storage device before you back up.

● You should back up:

◦ Before adding or changing software or hardware.

◦ Before the computer is repaired or restored.

◦ On a regular schedule to be sure you have recent copies of personal information.

◦ After you add many files—for example, if you saved videos from a birthday party.

◦ Before using antivirus software to remove a malicious program.

◦ After adding information that is hard to replace, such as pictures, videos, music, project files, or data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space.

To back up:

1.

Select Start > Control Panel > System and Security > Backup and Restore.

2.

Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information.

Creating backups 81

To restore, see

Restoring specific files using Windows Backup and Restore on page 82 .

Restore and recovery

Restoring to a previous system restore point

Sometimes installing a software program causes your computer or Windows to behave unpredictably.

Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).

To restore to a previous system restore point, when the computer was running correctly:

1.

Select Start > Control Panel > System and Security > System.

2.

In the left pane, click System Protection.

3.

Click the System Protection tab.

4.

Click System Restore, and follow the on-screen instructions.

Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the

Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:

1.

Select Start > Control Panel > System and Security > Backup and Restore.

2.

Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory state.


● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer.

● A system recovery should be used as a final attempt to correct computer issues. If you have not

already tried restore points (see Restoring to a previous system restore point on page 82 ) and partial restores (see Restoring specific files on page 82

), try them before using HP Recovery

Manager to recover your system.

● A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail.


● If the recovery media do not work, you can obtain recovery discs for your system from the HP website.

● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.

To check for the presence of a recovery partition, select Start, right-click Computer then select

Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1.

Access HP Recovery Manager in either of the following ways:

● Select Start and type recovery in the search field. Select Recovery Manager from the list.

– or –

● Turn on or restart the computer, and then press esc while the “Press the ESC key for

Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the

“F11 (System Recovery)” message is displayed on the screen.

2.

Click System Recovery in the HP Recovery Manager window.

3.

Follow the on-screen instructions.

Recovering using the recovery media

1.

If possible, back up all personal files.

2.

Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See Changing the computer boot order on page 83

.

3.

Press f9 at system bootup.

4.

Select the optical drive or the flash drive.

5.

Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1.

Restart the computer.

2.

Press esc while the computer is restarting, and then press f9 for boot options.

3.

Select Internal CD/DVD ROM Drive from the boot options window.

Restore and recovery 83

To change the boot order for a recovery flash drive:

1.

Insert the flash drive into a USB port.

2.

Restart the computer.

3.

Press esc while the computer is restarting, and then press f9 for boot options.

4.

Select the flash drive from the boot options window.


8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to

120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 85

Requirements for specific countries and regions

Country/region

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Denmark

Finland

France

Germany

India

Israel

Italy

Japan

The Netherlands

New Zealand

Norway

The People's Republic of China

Saudi Arabia

Singapore

South Africa

South Korea

Sweden

Switzerland

Taiwan

Thailand

The United Kingdom

Accredited agency

SANZ

NEMKO

CCC

SASO

PSB

SABS

KTL

SEMKO

SEV

BSMI

TISI

ASTA

FIMKO

UTE

VDE

ISI

SII

IMQ

JIS

KEMA

IRAM

SAA

OVE

CEBEC

ABNT

CSA

IMQ

DEMKO

Applicable note number

1

1

5

1

1

1

4

7

1

6

1

1

1

1

3

1

1

1

1

1

1

2

1

1

1

1

1

1

86 Chapter 8 Power cord set requirements

Country/region Accredited agency Applicable note number

The United States UL 2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or

1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 87

9 Recycling

When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

For more information about recycling programs, see the HP website at www.hp.com/recycle .

88 Chapter 9 Recycling

Index

A

AC adapter 11

AC adapter, spare part numbers

19, 20

action keys

identifying 7

antenna

locations 5

removal 58 spare part number 17, 20, 58

Antenna Kit, spare part number

17, 20, 58

audio, product description 2

audio-in (microphone) jack 10 audio-out (headphone) jack 10

B

backups 79

base enclosure, spare part

number 16, 21

battery

removal 30 spare part numbers 16, 20, 30

battery bay 12 battery release latch 12

BIOS

determining version 72

downloading an update 73

updating 72

Blu-ray Disc (BD) ROM and DVD

±R/RW SuperMulti Double-Layer

Drive

specifications 78

Blu-ray ROM DVD±R/RW Super

Multi Double-Layer Drive

precautions 24

removal 32

spare part numbers 17, 18,

21, 32

boot order

changing 83

bottom components 12

button component 6

buttons

left TouchPad 9

optical drive eject 11

power 6

right TouchPad 9

TouchPad on/off 9

C

cable kit 59

cables, service considerations 23

caps lock light, identifying 8

chipset, product description 1

components

bottom 12

button 6

display 5

keys 7

left side 10

lights 8

right side 11

TouchPad 9

computer feet

locations 29 spare part number 16, 21, 29

computer major components 14

computer specifications 75

connector, power 11

connectors, service

considerations 23

D deleted files

restoring 82

Digital Media Slot, identifying 10

display assembly

removal 52

spare part numbers 15, 22, 52

subcomponents 17

display bezel


display components 5

display enclosure

spare part numbers 21

display enclosure, spare part

numbers 17

Display Hinge Kit, spare part

number 17, 21, 57

display panel

product description 1

removal 56

spare part number 17, 21, 59

display panel cable

removal 57

spare part number 17, 21, 56,

58

Display Panel Cable Kit, spare part

number 17, 21, 58

Display Screw Kit, spare part

number 18, 21

display specifications 76

drives, preventing damage 24

DVD±RW and CD-RW Super Multi

Double-Layer Combo Drive

precautions 24

removal 32 spare part numbers 32

DVD±RW and CD-RW SuperMulti

Double-Layer Combo Drive

specifications 77

DVD±RW Super Multi Double-

Layer Combo Drive


E

electrostatic discharge 24

equipment guidelines 27

esc key, identifying 7

Ethernet, product description 2

external media cards, product

description 3

external monitor port 10

F fan feet


locations 29 spare part number 16, 21, 29

fn key, identifying 7

Index 89

G

graphics, product description 1

grounding guidelines 24

guidelines

equipment 27

grounding 24

packaging 26 transporting 26 workstation 26

H hard drive

precautions 24



specifications 76

hard drive bay, identifying 12

Hard Drive Hardware Kit, spare

part number 16, 19, 21, 35

hard drive light 11

HDMI port, identifying 10

heat sink

removal 66

spare part number 16


heat sink assembly


hinge


hinge cover


HP Recovery Manager 82

I internal media card, product

description 3

J jack

audio-in (microphone) 10 audio-out (headphone) 10

jacks

network 10

RJ-45 (network) 10

K

key components 7

keyboard


removal 41


keys

action 7 esc 7 fn 7

operating system

applications 7 operating system logo 7

Windows applications 7

Windows logo 7

L

latch, battery release 12

left-side components 10

light components 8

lights

AC adapter 11

caps lock 8

hard drive 11

mute 8

optical drive 11

power 8, 11

TouchPad 8, 9

webcam 5

wireless 8

M mass storage device

precautions 24

removal 35

spare part numbers 18, 35

memory module


removal 36


memory module compartment,

identifying 12

microphone

location 5


model name 1

mute light, identifying 8

N

network jack, identifying 10

O operating system applications key,

identifying 7

operating system logo key,

identifying 7

operating system, product

description 4

optical drive

precautions 24


removal 32


specifications 77, 78

optical drive bracket, removal 33

optical drive cable

removal 59

spare part number 21

optical drive eject button,

identifying 11 optical drive light, identifying 11 optical drive, identifying 11

original system recovery 82

P

packaging guidelines 26

PCH heat sink

part number 22

removal 69 spare part number 69

plastic parts, service

considerations 23

Plastics Kit 31

Plastics Kit, spare part number

17, 21

pointing device, product

description 3

ports

external monitor 10

HDMI 10

USB 2.0 11

USB 3.0 10

ports, product description 3

power button board


power button, identifying 6

power connector

removal 62

spare part number 16, 21

power connector, identifying 11

90 Index

power cord requirements for all countries

85

requirements for specific

countries and regions 86

set requirements 85

spare part numbers 19, 20

power lights, identifying 8, 11

power requirements, product

description 3

processor


processors, product description 1

product description

audio 2

chipset 1 display panel 1

Ethernet 2

external media cards 3

graphics 1

hard drives 2

internal media card 3 keyboard 3

memory module 1

microphone 2

operating system 4

optical drive 2

pointing device 3 ports 3 power requirements 3

processors 1 product name 1

security 4 serviceability 4

video 2 wireless 2

product name 1

R recovering from the recovery

discs 83

recovering the original system 82 recovery 82

HP Recovery Manager 82

recovery discs 79 recovery media 79

recovery, system 82

recycling 88

removal/replacement

preliminaries 23

procedures 27

restore points 80

restoring the original system

creating recovery media 79

right-side components 11

RJ-45 (network) jack, identifying

10

RTC battery


Rubber Feet Kit, spare part

number 16, 21, 29

S

Screw Kit, spare part number 19,

21

security cable lock, identifying 11

security, product description 4

service considerations

cables 23 connectors 23 plastic parts 23

service door

removal 31


service label 13, 28

serviceability, product

description 4

slots

Digital Media 10

security cable lock 11

Speaker Kit, spare part number

15, 21, 47

speakers


speakers, identifying 6

specifications

Blu-ray Disc (BD) ROM and

DVD±R/RW SuperMulti

Double-Layer Drive 78

computer 75

display 76

DVD±RW and CD-RW

SuperMulti Double-Layer

Combo Drive 77

hard drive 76

optical drive 77, 78

supported discs 79

system board

removal 63


system recovery 82

system restore points 80 creating 80

T

Thermal Material Kit, spare part

number 19

tools required 23

top cover

removal 44


TouchPad

buttons 9

TouchPad button board


TouchPad components 9

TouchPad LED board


TouchPad light 9

TouchPad on/off button 9

TouchPad reader light 8

TouchPad zone, identifying 9

transporting guidelines 26

U

USB 2.0 ports, identifying 11

USB 3.0 ports, identifying 10

USB board

removal 61


V

vents, identifying 10, 12

video, product description 2

W

webcam light 5 webcam, location 5

webcam/microphone module

removal 54

spare part number 17, 21, 55

Windows applications key,

identifying 7

Windows Backup and Restore

restoring files 82

Index 91

Windows logo key, identifying 7

wireless antenna

locations 5


wireless light 8

wireless module compartment,

identifying 12

wireless, product description 2

WLAN module


workstation guidelines 26

92 Index

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