CUSTOM user manual

USER MANUAL

Q3X

CUSTOM S.p.A.

Q3X

Made for iPhone 7 Plus iPhone 7 iPhone 6s Plus iPhone 6s

iPhone 6

Plus iPhone 6 iPhone 5s iPhone 5c iPhone 5 iPhone 4s iPhone 4 iPhone 3GS iPhone 3G iPhone iPad Pro (12.9 - inch) iPad Pro (9.7- inch) iPad mini 4 iPad mini 3, iPad mini 2 iPad mini iPad (5th generation) iPad (4th generation) iPad (3rd generation) iPad 2 iPad iPad Air 2 iPad Air iPod touch (5th generation) iPod touch (4th generation) iPod touch (3rd generation) iPod touch (2nd generation) iPod touch (1st generation) iPad, iPhone, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.

CUSTOM S.p.A.

Via Berettine 2/B

43010 Fontevivo (PARMA) - Italy

Tel. : +39 0521-680111

Fax : +39 0521-610701 http: www.custom.biz

Customer Service Department:

Email : [email protected]

© 2017 CUSTOM S.p.A. – Italy.

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or electronic means, is forbidden. While guaranteeing that the information contained in it has been carefully checked, CUSTOM S.p.A. and other entities utilized in the realization of this manual bear no responsibility for how the manual is used.

Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since products are subject to continuous check and improvement, CUSTOM S.p.A. reserves the right to make changes in information contained in this manual without prior notii cation.

The pre-installed multimedia contents are protected from Copyright CUSTOM S.p.A. Other company and product names mentioned herein may be trademarks of their respective companies.

Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. CUSTOM

S.p.A. assumes no responsibility with regard to the performance or use of these products.

THE IMAGES USED IN THIS MAN-

UAL ARE USED AS AN ILLUSTRA-

TIVE EXAMPLES. THEY COULDN’T

REPRODUCE THE DESCRIBED

MODEL FAITHFULLY.

UNLESS OTHERWISE SPECIFIED,

THE INFORMATION GIVEN IN THIS

MANUAL

ARE REFERRED TO ALL MODELS

IN PRODUCTION AT THE ISSUE

DATE OF THIS DOCUMENT.

GENERAL INSTRUCTIONS

CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or property occurring as a result of tampering, structural or functional modii cations, unsuitable or incorrect installations, environments not in keeping with the equipment’s protection degree or with the required temperature and humidity conditions, failure to carry out maintenance and periodical inspections and poor repair work.

GENERAL SAFETY INFORMATION

Your attention is drawn to the following actions that could compromise the characteristics of the product:

• Read and retain the instructions which follow.

• Follow all indications and instructions given on the device.

• Make sure that the surface on which the device rests is stable. If it is not, the device could fall, seriously damaging it.

• Make sure that the device rests on a hard (nonpadded) surface and that there is sufi cient ventilation.

•

Do not i x indissolubly the device or its accessories such as power supplies unless specii cally provided in this manual.

• When positioning the device, make sure cables do not get damaged.

• [Only OEM equipment] The equipment must be installed in a kiosk or system that provides mechanical, electrical and i re protection.

• The mains power supply must comply with the rules in force in the Country where you intend to install the equipment.

• Make sure that there is an easily-accessible outlet with a capacity of no less than 10A closely to where the device is to be installed.

• Make sure the power cable provided with the appliance, or that you intend to use is suitable with the wall socket available in the system.

• Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch.

• Before any type of work is done on the machine, disconnect the power supply.

• Use the type of electrical power supply indicated on the device label.

• These devices are intended to be powered by a separately certii ed power module having an SELV, non-energy hazardous output.

(IEC60950-1 second edition).

• [Only POS equipment] The energy to the equipment must be provided by power supply approved by CUSTOM S.p.A.

• Take care the operating temperature range of equipment and its ancillary components.

• Do not block the ventilation openings.

• Do not insert objects inside the device as this could cause short-circuiting or damage components that could jeopardize printer functioning.

• Do not carry out repairs on the device yourself, except for the normal maintenance operations given in the user manual.

• The equipment must be accessible on these components only to trained, authorized personnel.

• Periodically perform scheduled maintenance on the device to avoid dirt build-up that could compromise the correct, safe operation of the unit.

• Do not touch the head heating line with bare hands or metal objects. Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot.

• Use consumables approved by CUSTOM S.p.A.

THE CE MARK AFFIXED TO THE

PRODUCT CERTIFY THAT THE

PRODUCT SATISFIES THE BA-

SIC SAFETY REQUIREMENTS.

The device is in conformity with the essential

Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006/95/CE and 2004/108/CE inasmuch as it was designed in conformity with the provisions laid down in the following Standards:

• EN 55022 Class B (Limits and methods of

measurements of radio disturbance characteristics of Information Technology Equipment)

• EN 55024 (Information Technology Equip-

ment – Immunity characteristics – Limits and methods of measurement)

• EN 60950-1 (Safety of information equipment

including electrical business equipment)

The device is in conformity with the essential requirements laid down in Directives 1999/05/CE about devices equipped with intentional radiators

The Declaration of Conformity and other available certii cations can be request to [email protected] please providing the correct part number shown on product label or in the invoice.

GUIDELINES FOR

THE DISPOSAL OF

THE PRODUCT

The crossed-out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted municipal waste. For more detailed information about recycling of this product, refer to the instructions of your country for the disposal of these products.

• Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to have it collected separately.

• The re-use or correct recycling of the electronic and electrical equipment (EEE) is important in order to protect the environment and the wellbeing of humans.

• In accordance with European Directive WEEE

2002/96/EC, special collection points are available to which to deliver waste electrical and electronic equipment and the equipment can also be handed over to a distributor at the moment of purchasing a new equivalent type.

• The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re-use and recovery of waste electrical and electronic equipment through the organisation of collection activities and the use of appropriate planning arrangements.

• Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties.

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this copy .

WI-FI MODELS

This statement refers only to Q3X with CC3000 embedded Wii module. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

MANUAL

For details on the commands, refer to the manual with code 77100000001300

TABLE OF CONTENTS

1 INTRODUCTION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 DESCRIPTION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.1 Box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Device components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.3 Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.4 Key functions: power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5 Key functions: standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.6 Status lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 INSTALLATION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.1 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3.2 Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.3 Driver and SDK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4 OPERATION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.1 Switch the device ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.2 Opening cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3 Loading the paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4.4 Pairing with Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

5 CONFIGURATION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.1 Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5.2 Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.3 Device status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5.4 WI-FI communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

5.5 Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5.6 Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

6 MAINTENANCE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.1 Paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6.2 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6.3 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6.4 Upgrade irmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

7

8

7 SPECIFICATION

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7.1 Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7.2 Character speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

7.3 Device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

7.4 Power supply dimensions cod. 963GE020000041 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

7.5 Power supply dimensions cod. 963GE020000046 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

7.6 Paper speciication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

7.7 Character sets in CUSTOM/POS emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

8 CONSUMABLES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

9 ACCESSORIES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

10 ALIGNMENT

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

10.1 Enable alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

10.2 Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

10.3 Alignment parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

10.4 Printing area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

11 TECHNICAL SERVICE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

1 INTRODUCTION

This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below.

Link to table of contents

Notes reference

Numbered title for chapter

Numbered title for paragraph

Information valid for devices

AAAA, BBBB, CCC

Information valid for devices AAAA, BBBB

Information valid for device CCCC

5 CONFIGURATION

5.1 Setup parameters

When the printer is turned on it performs a self-test and reset routine

(1)

that checks and initializes the following electronic and mechanical components. During power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of default parameters.

AAAA, BBBB

When the printer is turned on it performs a self-test and reset routine that checks and initializes the following electronic and mechanical components.

CCCC

During power-up, if the LF LINE FEED key is held down, the printer enters the autotest routine and prints out the Setup report. The printer permits the configuration of default parameters.

Useful information to not compromise devices operation

Generic information or suggestions for the use of the devices

Information or suggestions related to specific operations

ATTENTION: Respect power supply polarity.

NOTES:

All the dimensions shown in figures are in millimetres.

(1) For the keys functions refer to the chapter 2.

9

10

2 DESCRIPTION

2.1 Box contents

Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future.

Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

1. Device

2. Standard AC power supply cable or

US market AC power supply cable

3. Documentation (Short guide)

4. AC power supply

1 2

4

3

• Open the device packaging.

• Remove the packing frame content and remove the packing frame.

• Take out the device.

• Keep the box, trays and packing materials in the event the device must be transported/shipped in the future.

11

2.2 Device components

External view

1. Cover for paper compartment

2. Opening lever for paper compartment

3. Paper out

4. Status LED

5. FEED key

6. RS232 serial port

1

2

7. USB port

8. Drawer port

9. Power supply port

10. ON/OFF key

11. WiFi or Bluetooth board (only for WiFi models or Bluetooth)

3

4

5

11

12

6 7 8 9 10

Internal view

1. Sensor for printhead temperature

2. Sensor for paper end and black mark detection

3. Sensor for cover open

1

2

3

13

2.3 Product label

PC = Product code (14 digits)

SN = Serial number

HW = Hardware release

PC

XXXXXXXXXXXXXX Rx

0000000000000000000

SN HW

14

2.4 Key functions: power up

POWER UP

FEED

FEED

Print the

SETUP report

FEED

skip the

SETUP MODE

FEED

enter the

SETUP MODE

FEED

modify selected parameter next parameter

15

2.5 Key functions: standby

STANDBY

FEED

advance the paper

(manual feed)

16

2.6

Status lashes

The status LED indicates hardware status of device. Given in the table below are the various LED signals and the corresponding device status.

Standard models

STATUS LED DESCRIPTION

-

OFF

DEVICE OFF

WHITE BLUE

WHITE/BLU

ON

DEVICE ON: READY MODE

BLUE

COMMUNICATION

STATUS

YELLOW

RECOVERABLE

ERROR

RED

UNRECOVERABLE

ERROR

x 1 x 2 x 5 x 6 x 3 x 4 x 5 x 3 x 4 x 2 x 3

RECEIVE DATA

RECEPTION ERRORS

(PARITY, FRAME ERROR, OVERRUN ERROR)

COMMAND NOT RECOGNIZED

COMMAND RECEPTION TIME OUT

PRINTHEAD OVERHEATED

PAPER END

POWER SUPPLY VOLTAGE INCORRECT

COVER OPEN

RAM ERROR

EEPROM ERROR

CUTTER ERROR

17

Wi-Fi and Bluetooth models

STATUS LED

-

WHITE BLUE

WHITE/BLUE

BLUE

COMMUNICATION

STATUS

YELLOW

RECOVERABLE

ERROR

YELLOW

Wi-F i/

BLUETOOTH

STATUS

GREEN

Wi-Fi /

BLUETOOTH

STATUS

PURPLE

Wi-Fi /

BLUETOOTH

STATUS

RED

ERRORE

UNRECOVERABLE

ERROR

ON x 3 x 4 x 5 x 1 x 2 x 3 x 4 x 2 x 3 x 5 x 6

OFF

ON

DESCRIPTION

DEVICE: OFF

DEVICE ON: READY MODE.

CABLE COMMUNICATION ACTIVE AND/OR

CABLE COMMUNICATION Wi-Fi OR BLUETOOTH

DEACTIVATED

RECEIVE DATA

RECEPTION ERRORS

(PARITY, FRAME ERROR, OVERRUN ERROR)

COMMAND NOT RECOGNIZED

COMMAND RECEPTION TIME OUT

HEADING OVER TEMPERATURE

PAPER END

POWER SUPPLY VOLTAGE INCORRECT

COVER OPEN

x 1

INITIALIZATION MODULE Wi-Fi OR

BLUETOOTH MODULE

ON

DEVICE ON: NO ERROR

WI-FI AND BLUETOOTH COMMUNICATION ACTIVE,

WAITING TO OPEN A Wi-Fi SOCKET OR PAIRING

BLUETOOTH IS IN PROGRESS

WIRELESS CONNECTION ACTIVE

RAM ERROR

EXTERNAL FLASH ERROR

CUTTER ERROR

18

3 INSTALLATION

3.1 Connections

The following igure shows the possible connections for the device.

PC SERIAL

DEVICE

Serial standard cable (optional)

PC USB

DEVICE

USB standard cable (optional)

Power supply cable

(included)

POWER SUPPLY

Cable suppled with cash drawer (optional)

CASH DRAWER

ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable.

NOTE: When RS232 and USB communication cables are connected to the device simultaneously, the communication takes place via the USB port.

19

3.2 Pinout

4

1

2

3

POWER SUPPLY

Tripolar female connector

J12

1 +24 Vdc

2 GND

3 GND

4 Frame GND

ATTENTION:

Respect power supply polarity.

NOTE:

Power supply cable

The following igure shows the connector pinout of the power supply cable for the device:

Tripolar male connector

n.c.

+24 V

GND

Power supply cable

20

2 1

USB INTERFACE

Female USB type B connector

3 4

J2

1 USB0-VBUS

2 D0 -

3 D0 +

4 GND

SH1 SHIELD

SH2 SHIELD

(in)

(in/out)

(in/out)

J1

RS232 SERIAL INTERFACE

Female DB9 connector

1 DCD

2 TX

3 RX

4 DSR

5 GND

6 DTR

7 CTS

8 RTS

9 n.c.

During transmission, takes the values -VRS232 and +VRS232 depending on data.

During reception, takes the values -VRS232 and +VRS232 depending on data.

When +VRS232, device is power on.

When +VRS232, device is ready to receive data.

NOTES:

Given the presence of the RS232 standard, logic value “0” is associated with voltage value +VRS232 (corresponds to a voltage level of between +3Vdc and +15Vdc) and logic value “1” is associated with voltage value -VRS232 (corresponds to a voltage level of between -3Vdc and -15Vdc).

DEVICE > PC connection:

The following picture shows an example of connections between the device and a personal computer using a 9 pin

RS232 serial connectors:

5

6

3

4

1

2

7

8

9

DEVICE

DCD

RXD

TXD

GND

DSR

CTS

DCD

TXD

RXD

GND

DSR

CTS

5

6

3

4

1

2

7

8

9

PC

When use a serial cable, we recommend the installation of a ferrite core on the serial cable.

21

1 6

DRAWER CONNECTOR

Female RJ12 connector

J5

1 GND

2 SOL1

3 CASS

4 +24 Vdc

5 n.c.

6 GND

(out) Drawer 1 command (open collector)

(in) Drawer status

ATTENTION:

This device can manage drawers of power supplies 24V. To prevent a current overload, check and set correctly the kind of cash drawer.

PIN 4

DRAWER 1

PIN 2

NOTE:

The solenoid of the drawer 1 must be connected from Pin 2 to Pin 4 on the drawer connector

NOTES:

DEVICE > CASH DRAWER (optional) connection

Use an optional adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the connector pin signals:

SOL

+24Vdc

(-)

(+)

DEVICE

CASH

DRAWER

22

3.3 Driver and SDK

The drivers are available for the following operating system:

OPERATING

SYSTEM

DESCRIPTION

Driver for Windows XP

Driver for Windows VISTA

(32/64bit)

Driver for Windows 7 (32/64bit)

Windows

Driver for Windows 8 (32/64bit)

Driver for Windows 8.1 (32/64bit)

Driver for Windows10 (32/64bit)

Driver for OPOS

INSTALLATION PROCEDURE

From the START menu, press Run and type-in the path where the SW was saved on your PC, then click OK.

Follow the instructions that appear on the screen to install the driver.

Linux

Mac OS X

Android iOS

Window phone

32/64bit

Library for CustomAndroidAPI

Library for CustomiOSApi

Follow the instruction get back on the

README.TXT ile. You can ind it in the software package downloaded in advance.

Follow the instruction in the .PKG ile.

You can ind it in the software package downloaded previously.

Extract the zipped folder to the destination path desired.

Follow the instructions present in the software package that you downloaded on how to install and use the library.





NOTE: All drivers can be found in the DOWNLOAD section of the web site https://www.custom.biz.

23

24

4 OPERATION

4.1

Switch the device ON/OFF

1

For printing receipts with wide black zones, we recommend to replace the included power supply with the optional power supply that provides a peak current higher for larger time intervals (see technical specification for power supplies codes).

IN DC 24V 1A

2

Power supply cable

(supplied)

Connect the power adapter (supplied) to the device and the mains outlet.

Use the type of electrical power supply indicated on the label.

VIn 24Vdc

ON/OFF

Switch device on pressing key ON/OFF, the LED is switched on and the device is ready.

Switch device off pressing key ON/OFF.

25

4.2 Opening cover

To open the device cover proceed as follows.

1

Lift the opening lever.

2

26

Open the device cover.

4.3

Loading the paper roll

To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper.

1

PAPER

CORE

MAX 10mm

2

Open the device cover (see par. 4.2).

Place the roll in the paper compartment and pull out the paper for a few centimetres.

Use paper rolls in accordance with the measure for the double roll up of the paper at the roll core.

V

ROOM

Close the device cover and wait until the paper is automatically loaded .

27

4.4

Pairing with Bluetooth devices

The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software) or from a mobile device Android, iOS and Windows Phone after installing the application CUSTOM PRINT, downloadable from the DOWNLOADS section of https://www.custom.biz site.

To perform the wireless printing with a device equipped with Bluetooth connectivity is needed to pair with device.

NOTE: The windows used in this paragraph may be different from the screens that appear on the device used for printing and may vary depending on the version of the operating system.

Window

1


2

<serial number>

Write down the 16-digit serial number indicated on the label of the printer (see par. 2.3).

3

BT BUILD VERSION = 121016A IDPS

Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull

USB Address Number ................... :

0

Pairing BT...................................... :

Enabled

BT AutoReconnect......................... : Disabled

USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal

Make sure that the WIRELESS parameter on the printer is set to ON and that the BT AUTORECONNECT parameter is set to DISABLED (see chapter. 5).

4

ON

28

Turn on the printer and print a setup report (see par. 5.1).

FEED

On the PC status bar click the

Bluetooth icon.

5

Add a device

<< Device and Printer Bluetooth Devices

Add a printer

No items match your search.

Search Devices and Printer

8

“Pairing BT” = Disabled

Add a device

Select a device to add to this computer

Windows will continue to look for new devices and display them here.

<device_serial number>

Bluetooth

Other

In the window that opens, click ADD DEVICE.

6

Add a device



What if Windows doesn’t find my device?

Click the NEXT key.

7

Add a device




Bluetooth

Other

Next Cancel


Next Cancel

If the parameter BT PAIRING of the printer is set to

DISABLED (see par. 5.4), click the NEXT key to confirm the pairing and skip to step 11.

9

“Pairing BT” = Enabled

Add and device

Select a pairing option

Create a pairing code for me

The device has a keypad.

Enter the device’s pairing code

The device comes with a pairing code .

Check for one on the device or in thr device manual.

Pair without using a code

This type of device, such as a mouse, does not require a secure connection.

How can I tell if my device has a pairing code?


Next Cancel

If parameter PAIRING BT of the printer is set to

ENABLED (see par. 5.4), click

ENTER THE DEVICE’S PARING CODE.

10

Add a device

Enter the pairin code for the device.

This will that yo are connecting to the connect device.

The code is either displayed on your device or the information that came with the device.


Next Cancel

Locate your Bluetooth printer in the list of proposed devices (<device_serial number>) and select it with a click.


Enter the PIN (1234) and click the NEXT key.

Next Cancel

29

11

Add a device

This device has been successfully added to this computer

Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use.

To verify if this device finished installin properly, look for it in

Device and Printers .



Close

12

In the confirmation message that appears, click

DEVICE AND PRINTERS.

Mac OS X

1

XXXXXXXXXXXXXX

<serial number>

2


ON

Add aa device

Device (3)

All control panel item Device and printer

Add a printer

Search Devices and Printer

Monitor PC <device_serial number>

Check that your device appears in the list of paired devices.

NOTE: Once that has occurred the association (pairing) between the host and printer, this remains active even in the event of switching off, interruption of communication, etc.

FEED


3


Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled


USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal


30

4 7


Opzioni...

5


Bluetooth icon.

Bluetooth: On

Turn Bloetooth Off

Send File to Device...

Browse File to Device...

Open Bluetooth Preferences...

In the dropdown menu click

OPEN BLUETOOTH PREFERENCES.

6


Bluetooth

Devices


Not connected

Bluetooth On

Turn Bluetooth Off

Now discoverable as

<Bluetooth>

Search

Pair

Show Bluetooth in menu bar

Advanced...

?

Make sure that the WIRELESS parameter on the

ORECONNECT


DISABLED (see par. 5.4), locate your printer

(<device_serial number>) and select it with a click.

Click the NEXT key to confirm the pairing and skip to step 10.

8


ENABLED (see par. 5.4), click the PAIR key.

An error message appears on the screen.

Click the PAIR key again.

Bluetooth

Devices

<dievice_dserial number>

Pairnig falled

Search

Options...

Pair

Bluetooth On

Turn Bluetooth Off

Now discoverable as

<Bluetooth>

?

?

Advanced...

?


Click OPTIONS key.

9

Bluetooth Search

Devices

Enter the code show on <device_serial number> to pair it with.

<dievice_dserial number>

Options...

See the documentation that came with your Bluetooth device if you don’t know the code or are having troble pairing.

Pair

Bluetooth On

Code: 1234

Turn Bluetooth Off

Now discoverable as

<Bluetooth>

Cancel Pair


Enter the PIN (1234) and click PAIR key to confirm.

Advanced...

?

31

10

Bluetooth

Devices


Connected

Search

Pair

Linux

1

XXXXXXXXXXXXXX

Bluetooth On

Turn Bluetooth Off

Now discoverable as

<Bluetooth>


Advanced...

?


2

ON

<serial number>


32


FEED


3


Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled


USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal


4


Bluetooth icon.

5

Turn Bluetooth off

Make Discoverable

Setup New Device...

Send Files to Device...

Browse Files on Device...

Recent Connections...

Devices...

Adapter...

Local Services...

Plugins

Help

Exit

In the dropdown menu click

DEVICES.

6

Bluetooth Devices

Adapter

Search

Device View help


Unknown

<xx:xx:xx:xx:xx:xx>

Setup...

7



Adapter

Search

Device View help

Setup...


Unknown

Connect To:

<xx:xx:xx:xx:xx:xx>

Serial Port

ISend a File...

Browse Device...

Pair

Trust

Setup...

Rename device...

Remove...

Disconnect

In the dropdown menu, click the PAIR key.


DISABLED (see par. 5.4) skip to step 9.

8



Adapter Device View help

Search Setup...


Paring request

Unknown

<xx:xx:xx:xx:xx:xx>

Pairing request for device:

<device_serial number> (xx:xx:xx:xx:xx:xx)

Enter PIN code for authentication:

1234

Show input

Stop OK

9

If parameter PAIRING BT on the printer is set to

ENABLED (see par. 5.4), enter the PIN (1234) and click OK to confirm.


Adapter

Search

Device View help


Helmet

<xx:xx:xx:xx:xx:xx>

Setup...


ORECONNECT

Locate your printer (<device_serial number>) and select it with a click.


33

34


Android

1

XXXXXXXXXXXXXX

2

ON

<serial number>


FEED


3


Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled


USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal


4

7

Bluetooth

O

Available devices

I

<Bluetooth device>

<Bluetooth device>


Press the SETTINGS icon on your

Android device.

5

6

Bluetooth

Press the Bluetooth icon.

Bluetooth

O

I


ORECONNECT

Move the switch to ON to enable the Bluetooth communication and start searching for available devices .

8


Bluetooth paring request

To pair with:

<device_serial number>

Type the device’s required PIN

1234

_________________________________

Usually 0000 or 1234

PINcontains letters or symbols

You may also need to type this PIN on the other device.

Cancel OK

1

4

7

2

5

8

0 .

9

3

6 ,

Done


ENABLED (see par. 5.4) enter the PIN (1234) and press the OK key to confirm.

If the parameter BT PAIRING on the printer is set to

DISABLED (see par. 5.4) pairing is automatically performed.

35

9

Bluetooth

O

I

Paired deviceas


Available devices

<Bluetooth device>

<Dispositivo Bluetooth>

Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted.

iOS

1

XXXXXXXXXXXXXX

2

ON

<serial number>


36

NOTE: To print with a device Android you need to install the application CUSTOM PRINT available in the DOWN-

LOAD of the site https://www.custom.biz.

FEED


3


Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled

BT AutoReconnect......................... : Enabled

USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal


4

7

Setting Bluetooth

Bluetooth

OTHER DIVICE

<Bluetooth device>

<device_ serial number>

Press the SETTINGS icon, on your iOS device.

5

Bluetooth


8


Enter PIN

Cancel

<device_serial number> Pair

PIN

1234

6


Bluetooth


ORECONNECT

Move the switch to ON to enable the Bluetooth communication and start searching for available devices .

1

4

GHI

7

PQRS

2

ABC

5

JKL

8

TUV

0

3

DEF

6

MNO

9

WXYZ


ENABLED (see par. 5.4) enter the PIN (1234) and press the PAIR key to confirm.



37

9


Bluetooth

MY DIVICE

<device_serial number> connect

i

OTHER DIVICE

<Bluetooth device>


Windows Phone

1

XXXXXXXXXXXXXX

2

ON

<serial number>


38

NOTE: To print with a device iOS you need to install the application CUSTOM PRINT available in the DOWN-

LOAD of the site https://www.custom.biz.

FEED


3


Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled


USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal


4

5

Press the SETTINGS icon on the WIndows device.

Bluetooth


7

SETTING

Bluetooth

Status

On

<Bluetooth device>

tag to pair


tag to pair advanced

8


Pairing

<device_serial number>

Enter your PIN to connect

1234

done cancel

6

SETTING

Bluetooth

Status

On advanced


ORECONNECT

Move the switch to ON to enable the Bluetooth communication and start searching for for available devices.

1 2

ABC

3

DEF

4

GHI

5

JKL

6

MNO

7

PQRS

8

TUV

9

0

+

#

WXYZ


ENABLED (see par. 5.4) enter the PIN (1234) and press the DONE key to confirm.



39

9

SETTING

Bluetooth

Status

On


paired

<Bluetooth device >

tag to pair advanced


NOTE: To print with a device Windows Phone you need to install the application CUSTOM PRINT available in the DOWNLOAD of the site https://www.custom.biz.

40

5 CONFIGURATION

5.1

Coniguration mode

To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows.

NOTE: To change the parameters you can use the PRINTER SET tool downloadable from the DOWNLOADS section of https://www.custom.biz site.

1

ON

While pressing the FEED key, switch on the device by pressing the ON/OFF key.

FEED

2

UP SET TER PRIN

The device prints the report with the settings parameters.

Follow the instruction printed on paper to proceed with configuration procedure.

41

5.2 Setup report

The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs.

Standard models

DEVICE NAME and

FIRMWARE MODULES

RELEASE

DEVICE

STATUS

Wi-Fi

COMMUNICATION

PRINTER

PARAMETERS

KEYS FUNCTIONS

SCODE <code>

FCODE <code>

<device>

- rel.

- rel.

PRINTER SETUP

PRINTER TYPE .............................. <device model>

PRINTING HEAD TYPE .................. <head model>

INTERFACE .................................... RS232

PROGRAM MEMORY TEST........... OK

STATIC RAM TEST......................... OK

EEPROM TEST............................... OK

CUTTER TEST................................ OK

HEAD VOLTAGE [V] = 23.70

HEAD TEMPERATURE [°C] = 25

POWER ON COUNTER

PAPER PRINTED [cm]

CUT COUNTER

= 4

= 40

= 1

Wireless......................................... :

OFF

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal

Chars / inch ................................... :

A=15 B=20 cpi

Speed / Quality.............................. :

Normal

Black Mark Alignment .................... :

Enabled

Black Mark Threshold.................... : 40%

Black Mark Distance [mm]............. : +15

PaperEnd Buffer Clear .................. :

Disabled

Font Type....................................... :

International

Code Table [num] .......................... :

00

USB Virtual COM........................... :

Disabled

Print Density.................................. :

0%

[ PUSH ] key to enter setup

[ FAST PUSH ] key to skip setup

42

Wi-Fi models

DEVICE NAME and

FIRMWARE MODULES

RELEASE

DEVICE

STATUS

Wi-Fi

COMMUNICATION

PRINTER

PARAMETERS

KEYS FUNCTIONS

SCODE <code>

FCODE <code>

<device>

- rel.

- rel.

PRINTER SETUP



INTERFACE .................................... USB



EEPROM TEST............................... OK

CUTTER TEST................................ OK



POWER ON COUNTER = 4

PAPER PRINTED [cm]

CUT COUNTER

= 40

= 1

[Network configuration]

DHCP Client ............................... : Disabled

IP Address .................................. : 192.168. 10. 52

Subnet Mask .............................. : 255.255.255. 0

Default Gateway......................... : 192.168. 0. 5

[Wi-Fi]

WiFi SSID ................................... : Custom

Security Type.............................. : NONE

MAC Address WiFi ..................... : 00-00-00-00-00-00

Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal

Chars / inch ................................... :

A=15 B=20 cpi

Speed / Quality.............................. :

Normal


Enabled




Disabled

Font Type....................................... :

International

Code Table [num] .......................... :

00

USB Virtual COM........................... :

Disabled

Print Density.................................. :

0%



43

Bluetooth models

DEVICE NAME and

FIRMWARE MODULES

RELEASE

DEVICE

STATUS

Wi-Fi

COMMUNICATION

PRINTER

PARAMETERS

KEYS FUNCTIONS

SCODE <code>

FCODE <code>

<device>

- rel.

- rel.

PRINTER SETUP



INTERFACE .................................... BLUETOOTH



EEPROM TEST............................... OK

CUTTER TEST................................ OK



POWER ON COUNTER = 4

PAPER PRINTED [cm] = 40

CUT COUNTER

BT PRINTER ID

PAIRING BT PIN

BT BUILD VERSION

= 1

=


= 1234

= 121016A IDPS

Wireless......................................... :

ON

RS232 Baud Rate ......................... :

19200 bps

RS232 Data Length ....................... :

8 bits/chr

RS232 Parity ................................. :

None

RS232 Handshaking ..................... :

Xon/Xoff

Busy Condition .............................. :

RxFull


0

Pairing BT...................................... :

Enabled


USB Virtual COM........................... :

Disabled

Autofeed ........................................ :

CR Disabled

Print Mode ..................................... :

Normal

Chars / inch ................................... :

A=15 B=20 cpi

Speed / Quality.............................. :

Normal


Enabled




Disabled

Font Type....................................... :

International

Code Table [num] .......................... :

00

USB Virtual COM........................... :

Disabled

Print Density.................................. :

0%



44

5.3 Device status

The device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed, the following information is given:

PRINTER TYPE

PRINTING HEAD TYPE

INTERFACE

PROGRAM MEMORY TEST

STATIC RAM TEST

EEPROM TEST

CUTTER TEST

HEAD VOLTAGE

HEAD TEMPERATURE

POWER ON COUNTER

PAPER PRINTED

CUT COUNTER

BT PRINTER ID *

PAIRING BT PIN *

BT BUILD VERSION *

device model print head model interface present

OK appears if functioning and NOT OK if faulty



OK appears if functioning and NOT OK if faulty voltage of the head temperature of the head number of power-ups made centimetres of paper printed number of cuts performed printer identiier printer PIN for Bluetooth pairing irmware release of the Bluetooth module

NOTE* : Only for Bluetooth models.

45

5.4 WI-FI communication

The parameters marked with the symbol D are the default values.

Settings remain active even after the device has been turned off

DHCP CLIENT

IP ADDRESS

SUBNET MASK

DEFAULT GATEWAY

Wi-Fi SSID

SECURITY TYPE

MAC ADDRESS

WIRELESS

Setting of the DHCP protocol:

Disabled D = protocol disabled

Enabled = protocol enabled

NOTE: This parameter can't be modiied by setup

IP address of device; this parameter is assigned by the network administrator.


P address of device; this parameter is assigned by the network administrator.


This parameter identiies the Gateway IP address used to send applications to the external network.


IP address of Wi-Fi; this parameter is assigned by the network administrator..


Security Protocol:

None D = protocol disabled

WPA = WPA protocol enabled

WPA2 = WAP2 protocol enabled


This is the number, provided by the constructor, that identiies the device; this number is univocal.


Activation of the Bluetooth or Wi-Fi communication:

ON

OFF

D

NOTE: If the WIRELESS parameter is set to ON (enabled) do not connect any communication cable to the device and disconnect all the communication cables from the device.

ATTENTION:

Any changes to network parameters will interrupt browser connection. If the server not responding you must reconnect to the new IP address set.

46

5.5 Printer parameters

This device allows the coniguration of the parameters listed in the following table.

The parameters marked with the symbol D are the default values.

Settings remain active even after the device has been turned off and they are stored in non-volatile memory.

RS232 BAUD RATE

Communication speed of the serial interface:

RS232 DATA LENGTH

RS232 PARITY

RS232 HANDSHAKING

BUSY CONDITION

USB ADDRESS NUMBER

2400 38400

4800 57600

9600 115200

NOTE: Parameter valid only with serial interface.

Number of bit used for characters encoding:

7 bits/char

8 bits/char D


Bit for the parity control of the serial interface:

None D = parity bit omitted

Even = even value for parity bit

Odd = odd value for parity bit


Handshaking:

XON/XOFF D = software handshaking

Hardware = hardware handshaking (CTS/RTS)

NOTE:

Parameter valid only with serial interface.

When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends the XOFF (0x13) on the serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the device sends the XON (0x11) on the serial port.

Activation mode for Busy signal:

OffLine/ RXFull = busy signal is activated when the device is both in OffLine status and the buffer is full

RXFull D = busy signal is activated when the buffer is full


Numerical address code for the univocal identiication of the USB device (in case of more than a USB device connected with the same PC):

0 D 2 4 6 8

1 3 5 7 9

47

PAIRING BT

BT AUTORECONNECT

AUTOFEED

PRINT MODE

CHARS / INCH

SPEED / QUALITY

BLACK MARK ALIGNMENT

Setting the paring function for the Bluetooth (pairing) devices (see par. 4.4):

Disabled

D

= pairing function disabled. No PIN is requested to make association

Enabled = pairing function enabled. It is necessary to enter a PIN to perform pairing (refer to PARIRING BT PIN parameter of printer setup = 1234).

NOTE: The parameter is printed only for Bluetooth models.

Setting the automatically connection function.

Disabled

D

= BT AUTORECONNECT function disabled. It is necessary to perform pairing between printer and Bluetooth device whenever the communication is interrupted. (power off, standby, etc.).

Enabled = BT AUTORECONNECT function enabled. The printer automatically attempts to restore the connection with the last device connected whenever the communication is interrupted (power off, standby, etc.).

Before enabling this function, you must perform the pairing between the bluetooth device and printer at least once.

NOTES:

This parameter is effective only for connection to iOS devices. For connection to all other devices, keep this parameter set to DISABLED.

The parameter is printed only for Bluetooth models.

If the PAIRING BT parameter is disabled, the BT AUTORECONNECT parameter is not printed.

Setting of the Carriage Return character:

CR disabled

D

= carriage Return disabled

CR enabled = carriage Return enabled

Printing mode:

Normal D = Enables printing in normal writing way

Reverse = Enables printing rotated 180 degrees

Font selection:

A = 11 cpi, B = 15 cpi

A = 15 cpi, B = 20 cpi

D

NOTE: CPI = Characters Per Inch

Setting of printing speed and printing quality:

Normal

D

High Quality

Alignment management:

Disabled D = the black mark alignment is not performed

Enabled = the black mark alignment is performed

48

BLACK MARK THRESHOLD

Threshold value for the recognition of the presence of black mark by the black mark sensor:

0.75V 1.50V 2.25V

1.25V 2.00V 2.75V

NOTE: If the BLACK MARK ALIGNMENT parameter is disabled, this parameter is not printed.

BLACK MARK DISTANCE

BLACK MARK DISTANCE is the minimum distance (in mm) between the upper edge of ticket and the black mark (see chapter 10).

The numeric value of the distance is made up with the following four parameters for the setting of three digits (two for the integer part of the number, one for the decimal part and of the sign):

PAPEREND BUFFER

CLEAR

FONT TYPE

B. MARK DISTANCE [mm x 10]

B. MARK DISTANCE [mm x 1]

B. MARK DISTANCE [mm x .1]

Setting the digit for tens:

0 D

2 4 6 8

1 3 5 7 9

Setting the digit for units

0 D 2 4 6 8

1 3 5 7 9

Setting the digit for decimals:

0 D 2 4 6 8

1 3 5 7 9

NOTES:

For example, to set the black mark distance to 15 mm, modify the parameters as follows:

BLACK MARK DISTANCE [mm x 10] = 1

BLACK MARK DISTANCE [mm x 1] = 5

BLACK MARK DISTANCE [mm x .1] = 0

If the BLACK MARK ALIGNMENT parameter is disabled, the parameters for the

BLACK MARK DISTANCE are not printed.

Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:

Disabled D = the data remain in the receive buffer. When the paper runs out, the device keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded.

Enabled = when the paper runs out, all data in the receive buffer are deleted.

Setting of the font type:

International

D

= enables the use of the 256 characters font tables

Chinese GB18030 = enables the use of the chinese extended font GB18030-2000

NOTE: When the INTERNATIONAL font is enabled, you need to choose the character code table (parameter CODE TABLE). When the Chinese or Korean fonts is enabled, the selection of the character code table is suspended (parameter CODE TABLE).

49

CODE TABLE [NUM]

USB VIRTUAL COM

PRINT DENSITY

Identiier number of the character code table to use.

The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the tens and the units

Setting the digit for tens:

CODE TABLE [num x 10]

0 D 2 4

1 3 5

CODE TABLE [num x 1]

Setting the digit for units:

0

D

NOTES:

See the paragraph 7.7 to learn about the character tables corresponding to the identiication numbers set with this parameter.

The character tables set with this parameter are the same set with the command

0x1B 0x74 (refer to the commands manual of the device).

Setting the USB port as a virtual serial port:

Disabled

D

Enabled

=

= virtual COM disabled virtual COM enabled

NOTE: To use this coniguration it is necessary to install an addictional driver.

Adjusting the printing density:

-12% +12%

50

5.6 Hexadecimal dump

This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

During the startup, if you hold down the FEED key, the printer enters the self-test routine and print the setup report.

The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal Dump mode). For each character sent, the receipt contain an indication of the hexadecimal and ASCII values (if the characters are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal Dump:

HEXADECIMAL DUMP

31 32 33 34 35 ...

39 30 31 32 33 ...

37 38 39 75 69 ...

68 6B 6A 73 64 ...

73 64 66 6B 6A ...

66 73 64 66 6B ...

65 69 6F 79 75 ...

6F 72 69 75 77 ...

6F 75 77 65 72 ...

77 65 72 69 6F ...

72 69 6F 75 77 ...

6B 6C 73 64 66 ...

64 66 6B 73 64 ...

73 64 66 6B 6A ...

66 6B F2 6A 73 ...

6A 6B 6C 68

12345 ...

90123 ...

789ui ...

hkjsd ...

sdfkj ...

fsdfk ...

eioyu ...

oriuw ...

ouwer ...

werio ...

riouw ...

klsdf ...

dfksd ...

sdfkj ...

fk≥j ...

jklh

51

52

6 MAINTENANCE

6.1 Paper jam

1 3

2

Open the device cover

(see par. 4.2).

4

Pull the paper in order to have the damaged part outside the device.

Lift the damaged paper, check and remove possible scraps of paper along the cutter path.

Close the cover.

53

6.2 Planning of cleaning operations

The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations.

EVERY PAPER CHANGE

Printhead

Platen roller

EVERY 5 PAPER CHANGES

Cutter

Paper path

Sensors

EVERY 6 MONTHS OR AS NEEDED

Printer case

Use isopropyl alcohol

Use isopropyl alcohol

Use compressed air

Use compressed air or tweezers

Use compressed air

Use compressed air or a soft cloth

For speciic procedures, see the following pages.

NOTE: If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

54

6.3 Cleaning

For periodic cleaning of the device, see the instructions below.

Sensors

1

Paper path

1

2

Disconnect the power supply cable and open the device cover (see par. 4.2).

2


ATTENTION:

Do not use alcohol, solvents, or hard brushes.

Do not let water or other liquids get inside the device.

ON

Alcohol, solvent

Clean the device sensors by using compressed air.

ATTENTION:



ON

Alcohol, solvent

Clean the area involved in the passage of paper by using compressed air.

55

Printhead

1

Platen roller

1

2

Disconnect the power supply cable and topen the device cover (see par. 4.2).

2


56

ISOPROPYL ALCOHOL

ATTENTION:

Do not use solvents, or hard brushes.


ON

Clean the printinghead by using a non-abrasive cloth moistened with isopropyl.

ISOPROPYL ALCOHOL

ATTENTION:

Do not use solvents, or hard brushes.


ON

Clean the platen roller by using a non-abrasive cloth moistened with isopropyl.

Case

1

Cutter

1

2

Disconnect the power supply cable.

2


ATTENTION:



ON

Alcohol, solvent

To clean the device, use compressed air or a soft cloth.

ATTENTION:



ON

Alcohol, solvent

Clean the cutter compartment from the inside using compressed air.

57

6.4

Upgrade irmware

WARNING: During communication between PC/device for the irmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the device.

NOTES:

The latest irmware of the device is available in the download area of the web site https://www.custom.biz.

Install on the PC used for device upgrading the UPG-

CEPRN software available in the download area of the web site https://www.custom.biz.

9. Select the serial communication port (ex. COM1):

Select the system communication port

Available port

COM1

None

COM3

None

PSW Version : None

COM6

File [*.cfg] : None

File (*.psw):

C:\<device>.PSW

OK

Printer type: None

Cancel

Select port:

Selected port

None

COM1

Select (*.psw): Begin upgrade

Data flush status...

Upgrade status:

No upgrade thread active...

Port config:

Communication port not init

UPDATE VIA SERIAL INTERFACE

Proceed as follows:

1. Write down the product code (14 digits) printed on the product label (see par. 2.3).

2. Go to the web site https://www.custom.biz and download the appropriate irmware release from the DOWNLOAD area.

3. Print the setup report (see chapter 5).

4. Switch off the device.

5. Connect the device to the PC using a serial cable (see paragraph 3.1).

6. Switch on the device.

7. Launch the software UPGCEPRN.

8. Select the up date ile .PSW location:

10. Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins.

11. After a few minutes a message on the screen warns that the update is completed.

Upgrade OK

Upgrade succesfully completed.

OK

12.

Print a new setup report to verify the new irmware release (see chapter 5).

Printer type:

Select port:

None

None

Firmware rel.:

Hardware rel.:

PSW Version :

File [*.cfg] :

File (*.psw):

None

None

None

None

Select (*.psw):


Begin upgrade

Upgrade status:


Port config:


58

UPDATE VIA USB INTERFACE

ATTENTION:

Only during the irmware update, the connection between PC and device must be direct, without the use of wireless HUB.

Only during the irmware update, do not connect or disconnect other USB devices.

Select Printer

<device1>

<device2>

<device3>

<device4>

<device5>

NOTE: For communication via USB you must install on

PC the device driver available in the download area of the web site https://www.custom.biz.

Proceed as follows:

Selected Printer

<device1>

OK

Port filtering...

USB

Cancel

Select the system communication port

Available port

COM4

None

COM6

None

PSW Version :

USB

None

File [*.cfg] : None

File (*.psw):

C:\<device1>.PSW

OK

Printer type: None

Cancel

Select port:

Selected port

None

USB

Select (*.psw): Begin upgrade

1. Write down the product code (14 digits) printed on the product label (see par. 2.3).

2. Go to the web site https://www.custom.biz and download the appropriate irmware release from the DOWNLOAD area.

3. Print the setup report (see chapter 5).

4. Switch off the device.

5. Connect the device to the PC using a USB cable (see paragraph 3.1).

6. Switch on the device.

7. Launch the software UPGCEPRN.

8.

Select the update ile .PSW location:


Upgrade status:


Port config:


10. After a few minutes a message on the screen warns that the update is completed.

Upgrade OK

Upgrade succesfully completed.

OK

Firmware rel.:

Hardware rel.:

PSW Version :

File [*.cfg] :

File (*.psw):

None

None

None

None

Select (*.psw):


Printer type:

Select port:

None

None

Begin upgrade

Upgrade status:


Port config:


11.

Print a new setup report to verify the new irmware release (see chapter 5).

9. Select item USB and then select the USB device among those proposed (e.g. device1):

59

60

7 SPECIFICATION

7.1

Hardware speciications

GENERALS

Sensors

Emulations

Printing driver

INTERFACES

USB port

RS232 serial port

RJ12 drawer port

MEMORIES

Receive buffer

Flash memory

RAM memory

Graphic memory

PRINTER

Resolution

Printing method

Head temperature, paper presence, detection of black mark, cover open

CUSTOM/POS

Windows XP,

VISTA (32/64bit),

Windows 7 (32/64bit),


Windows 8.1 (32/64bit),


OPOS,

Linux (32/64bit),

Android,

Windows Phone, iOS,

MacOSX

12 Mbit/s (USB 2.0 full speed) from 1200 to 115200 bps

24 V

20 Kbytes

512 Kbytes

2 Mbytes

1 logo (576 x 910 dots)

203 dpi (8 dot/mm)

Thermal, ixed head

61

Head life (1)

Printing width

Printing mode

Printing format

Character fonts

Printable barcode

Printing speed

(1) (2)

PAPER

Type of paper

Paper width

Paper weight

Paper thickness

Recommended types of paper

External roll diameter

Internal roll core diameter

Core thickness

Paper end

Core type

CUTTER

Paper cut

Estimated life

(1)

62

50 Km / 100M pulses

72 mm

Normal, 90°, 180°, 270°

Height/Width from 1 to 8, bold, reverse, underlined, italic

54 character code tables (see par. 7.7)

Extended chinese GB18030-2000

UPCA, UPCE, EAN13, EAN8,

CODE39, ITF, CODABAR, CODE93,

CODE128, CODE32, PDF417

Normal = 140 mm/s

High Quality = 100 mm/s

Thermal rolls, heat-sensitive side on outside of roll

80 mm ± 0.5 mm from 55 g/m 2 to 60 g/m 2

63 μm

KANZAN KF50

MITSUBISHI PF5067 max. 80 mm

12 mm (+ 1 mm)

25 mm (+ 1 mm)

2 mm (+1 mm)

Not attached to roll core

Cardboard or plastic

Partial

1000000 cuts

WI-FI MODULE SPECIFICATIONS

Standards

Wireless speed

Protocol supported

Security

Antenna

Power supply

BLUETOOTH MODULE SPECIFICATIONS

Communication speed

PRINTER ELECTRICAL SPECIFICATIONS

Power supply

Medium consumption (2)

IEEE 802.11b/g

11 Mbps

TCP/IP, IPv4

40 bits and 128 bits WPA and WPA2 encryption

2.4-GHz chip antenna

DC 3.3 V

2.0 Class 2 - SPP (Serial port proile)

24 Vdc ±10% (optional external power supply)

1 A

0.05 A Stand-by consumption

ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 963GE020000041

(3)

Power supply voltage

Frequency

Output

Power

ELECTRICAL SPECIFICATIONS POWER SUPPLY cod. 963GE020000046 (optional)

Power supply voltage

Frequency

Output

Power from 100 Vac to 240 Vac from 50 Hz to 60 Hz

24 V, 2.5 A

60 W from 100 Vac to 240 Vac from 50 Hz to 60 Hz

25 V, 2 A

10 W

63

ENVIRONMENTAL CONDITIONS

Operating temperature

Relative humidity

Storage temperature

Storage relative humidity from 0°C to +50°C from 10% Rh to 80% Rh from -20 °C to +70 °C from 10% Rh to 90% Rh

NOTES:

(1) : Respecting the regular schedule of cleaning for the device components.

(2) : Referred to a standard CUSTOM receipt (L=10cm, Density = 12,5% dots on).

(3) : For receipts with wide black zones is recommended the optional power supply cod. 963GE020000046 that provides a peak current higher for larger time intervals.

7.2

Character speciications

Character set

Character density

Number of columns

Chars / sec

Lines / sec

Characters (L x H mm)-Normal

11 cpi

32

1815

55

2.25 x 3

NOTE: Theoretical values.

64

3

15 cpi

42

2310

55

1.75 x 3

20 cpi

56

3080

55

1.25 x 3

7.3 Device dimensions

Length

Height

Width

Weight

NOTES:

Dimensions referred to devices without paper roll.

All the dimensions shown in following igures are in millimetres.

150 mm

117 mm

140 mm

920 g

150

65

7.4 Power supply dimensions cod. 963GE020000041

Length

Height

Width

NOTE: All the dimensions shown in following igures are in millimetres.

116 mm

33 mm

52.5 mm

116

AC INLET

DC OUTPUT WIRE n.c.

GND

3

2 1

+24V

66

7.5 Power supply dimensions cod. 963GE020000046 (optional)

Length

Height

Width

127 mm

35.5 mm

56 mm


127

AC INLET

DC OUTPUT WIRE n.c.

GND

3

2 1

+24V

67

7.6

Paper speciication

Paper with black mark for ixed sensor

The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter 10.


12

Cutting line

Printing line

68

10

+0.5

0

PAPER WIDTH 80 mm

7.7

Character sets in CUSTOM/POS emulation

The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored on the device.

The selection of the font and the encoding table is done via command (see the commands manual of the device) or through the setup procedure by properly setting the parameter “Chars / Inch”, “Code Table” (see par. 5.4).

The following is the complete list of coding tables that can be installed on the device.

13

26

30

31

32

33

34

18

19

20

21

14

15

16

17

<COD.

TABLE>

11

12

4

5

2

3

0

1

PC437 - U.S.A., Standard Europe

Katakana

PC850 - Multilingual

PC860 - Portuguese

PC863 - Canadian/French

PC865 - Nordic

PC851 - Greek

PC853 - Turkish

PC857 - Turkish

PC737 - Greek

ISO8859-7 - Greek

WPC1252

PC866 - Cyrillic 2

PC852 - Latin 2

PC858 for Euro symbol at position 213

KU42 - Thai

TIS11 - Thai

TIS18 - Thai

TCVN_3 - Vientamese

TCVN_3 - Vientamese

PC720 - Arabic

WPC775 - Baltic Rim

PC855 - Cyrillic

CHARACTER TABLES on request on request on request on request on request on request on request on request on request on request

69

70

<COD.

TABLE>

47

48

49

50

43

44

45

46

51

52

53

255

39

40

41

42

35

36

37

38

PC861 - Icelandic

PC862 - Hebrew

PC864 - Arabic

PC869 - Greek

ISO8859-2 - Latin 2

ISO8859-15 - Latin 9

PC1098 - Farci

PC1118 - Lithuanian

PC1119 - Lithuanian

PC1125 - Ukranian

WPC1250 - Latin 2

WPC1251 - Cyrillic

WPC1253 - Greek

WPC1254 - Turkish

WPC1255 - Hebrew

WPC1256 - Arabic

WPC1257 - Baltic Rim

WPC1258 - Vientamese

KZ1048 - Kazakhstan

Space page

CHARACTER TABLES on request on request on request on request on request on request on request on request on request on request on request on request on request on request on request

8 CONSUMABLES

The following table shows the list of available consumables for device:

DESCRIPTION

THERMAL PAPER ROLL weight = 58 g/m

2 width = 80 mm

Ø external = 80 mm

Ø core = 12 mm

CODE

67300000000398

71

72

9 ACCESSORIES

The following table shows the list of available accessories for device:

DESCRIPTION CODE

963GE020000041

POWER SUPPLY

(for technical speciications, see the paragraph 7.1)

963GE020000046

POWER SUPPLY

(for technical speciications, see the paragraph 7.1)

26500000000352

SERIAL CABLE

9 pin male connector - 9 pin female connector length = 1.8 mt

26500000000356

USB CABLE

A-B type length = 1.8 mt

73

74

10 ALIGNMENT

Device is provided with a sensor for the use of alignment black mark printed on paper in order to handle roll of tickets with pre-printed ields and a ixed length;

The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, considering that the light is relected by the white paper and absorbed by the black mark.

The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

75

10.1 Enable alignment

Device is provided with one sensor for alignment, placed on the on the internal side of the cover for paper compartment.

To guarantee the alignment, it is necessary enable the parameter BLACK MARK ALIGNMENT during the setup procedure

(see chapter 5) and set the correct value of this parameter as described in the following table.

VALUE OF THE

BLACK MARK ALIGNMENT

PARAMETER

Disabled

Enabled

USING MODE

OF SENSOR

-

Relection

BLACK MARK TYPE

Alignment disabled

Black mark printed on the thermal side of paper

SENSOR

76

Paper with black mark on the thermal side

The following igure show the usable format of paper and the corresponding sensor used for alignment:

SENSOR

Direction of paper feed

THERMAL

SIDE

77

Peak

BLACK MARK

THRESHOLD

78

10.2 Calibration

The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper.

The device automatically performs the self-calibration during the setup procedure only if the BLACK MARK ALIGNMENT parameter is set to ENABLED (see chapter 5)

When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value of the PWM duty-cicle of the alignment sensor driver so that it can be perform an optimal black mark detection:

AUTOSETTING BLACK MARK : OK

POLARIZATION VOLT : 2.4V [75%]

The AUTOSETTING BLACK MARK parameter indicates the result of the self-calibration procedure; OK will appear if it has been successful, NOT OK will appear if the procedure has failed.

After the printing of the procedure result, the device offers the execution of the function of paper characterization CHARAC-

TERIZE PAPER and the change of the BLACK MARK THRESHOLD parameter which represents the detection threshold of the black mark. Choosing the YES value for the CHARACTERIZE PAPER, parameter, the device prints a graphic representation (see following igures) of the outgoing voltage of the alignment sensor (expressed as a percentage) and the

BLACK MARK THRESHOLD value.

This graphic representation is useful to set the most suitable value to assign to the BLACK MARK THRESHOLD parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero.

The following igure shows an example of paper with the non-thermal paper printed with black marks: the outgoing voltage is constant while passing the white paper between two black marks and presents a peak at each black mark.

In this case, the optimal value for BLACK MARK THRESHOLD parameter is placed about half of the peak

NON-THERMAL SIDE

THERMAL SIDE

The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics

(for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the BLACK

MARK THRESHOLD parameter is located about halfway between the peak value and the maximum value of the “noise”.

NON-THERMAL SIDE

Peak

BLACK MARK

THRESHOLD

THERMAL SIDE

Noise

If the maximum value of “noise” read by the sensor is very close to the peak value, it might be dificult to place the value of the BLACK MARK THRESHOLD at an intermediate point. In these cases, it is mandatory that the portion of paper between the point of printing end and the front of black mark is completely white (no graphics). In this way, the only next graphic detected by the sensor for alignment after the printing end will be the black mark.

79

10.3 Alignment parameters

The “alignment point” is deined as the position inside the ticket to use for the black mark alignment.

The distance between the black mark edge and the alignment point is deined as BLACK MARK DISTANCE.

Referring to the front of the black mark, the value of BLACK MARK DISTANCE value varies from 0 mm minimum and

22 mm maximum.

If the BLACK MARK DISTANCE value is set to 0, the alignment point is set at the beginning of the black mark.

Alignment point: black mark front

Alignment point

PRINTING DIRECTION

0

+

Positive values of

BLACK MARK DISTANCE

80

The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the alignment sensor, the print head, cutter (cutting line) and paper out mouth.

A B

A = distance between printing head and cutter = 13.5 mm

B = distance between printing head and alignment sensor = 15 mm

81

CUSTOM/POS EMULATION

To deine the alignment point you need to set the device parameters that compose the numerical value of the BLACK MARK

DISTANCE parameter (see par. 5.4).

For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values:

BLACK MARK DISTANCE [mm x 10]

BLACK MARK DISTANCE [mm x 1]

BLACK MARK DISTANCE [mm x .1]

: 1

: 5

: 0

The BLACK MARK DISTANCE parameter, may be modiied as follows:

• during the setup procedure of the device (see chapter 5).

• by driver.

Using the PRINTER SET tool downloadable from the DOWNLOADS section of https://www.custom.biz site.

82

10.4 Printing area

In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of the ticket according to functional the inter-black mark distance.

The following igure shows an example of tickets with BLACK MARK DISTANCE set to 0:

Cutting line Printing line Cutting line Printing line

28

13

PRINTING

AREA

PRINTING DIRECTION

A H

L

D A

A “Non-printable area” of 15 mm generated from:

“Distance between black mark front/cutting line” - “Distance between black mark front/printing line”

where:

H

“Distance between black mark front/cutting line” =

“Distance between black mark front/printing line” =

28 mm

13 mm

(ixed distance)

(ixed distance)

Distance between the irst and the last print line, called “Height of the printing area”.

L Ticket length.

D Automatic feed for alignment at the next black mark.

To use all the black marks on the card, you must comply with the following equation:

H + A ≤ L

The height of the printing area (H) can be increased to make no progress on alignment (D) but no further.

83

84

11 TECHNICAL SERVICE

In case of failure, send the 4 pieces of information listed below to our support team:

1. Product code

2. Serial number

3. Hardware release

4. Firmware release

To get the necessary data, proceed as follows:

1 3


0000000000000000000

Write down the data printed on the product label (see paragraph 2.3).

2

FW

SCODE. <code>

FCODE. <code>

<device>

- rel.

- rel.

PRINTER SETTINGS

PRINTER TYPE

PRINTING HEAD TYPE

= <device model>

= <head model>

INTERFACE ......................................... USB

PROGRAM MEMORY TEST................ OK

STATIC RAM TEST.............................. OK

EEPROM TEST.................................... OK

CUTTER TEST..................................... OK


Print a setup report (see paragraph 5.1).

The setup report shows the firmware release.

Customer Service Department:

[email protected]

(worldwide) or

[email protected]

(specific for North/South American customers)

Send an e-mail to the technical service, with the data collected.

85

86

CUSTOM S.p.A.

W orld Headquarters

Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY

Tel. +39 0521 680111 - Fax +39 0521 610701 [email protected] - www.custom.biz

All rights reserved

www.custom.biz

CUSTOM user manual

CUSTOM S.p.A.

MANUAL

For details on the commands, refer to the manual with code 77100000001300

TABLE OF CONTENTS

1 INTRODUCTION

5 CONFIGURATION

2 DESCRIPTION

2.1 Box contents

2.2 Device components

External view

Internal view

2.3 Product label

XXXXXXXXXXXXXX Rx

2.4 Key functions: power up

POWER UP

enter the

SETUP MODE

2.5 Key functions: standby

STANDBY

2.6

Status lashes

Standard models

Wi-Fi and Bluetooth models

3 INSTALLATION

3.1 Connections

3.2 Pinout

4

1

2

3

n.c.

+24 V

GND

2 1

3 4

DEVICE

PC

DEVICE

CASH

DRAWER

3.3 Driver and SDK

4 OPERATION

4.1

Switch the device ON/OFF

4.2 Opening cover

4.3

Loading the paper roll

4.4

Pairing with Bluetooth devices

Window

XXXXXXXXXXXXXX Rx

“Pairing BT” = Disabled

“Pairing BT” = Enabled

Mac OS X

XXXXXXXXXXXXXX

<serial number>

“Pairing BT” = Enabled

“Pairing BT” = Disabled

Linux

XXXXXXXXXXXXXX

“Pairing BT” = Disabled

“Pairing BT” = Enabled

Android

XXXXXXXXXXXXXX

O

O

<device_serial number>

1234

Done

O

iOS

XXXXXXXXXXXXXX

1234

i

Windows Phone

XXXXXXXXXXXXXX

<Bluetooth device>

<device_serial number>

1234