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HP ProLiant DL320 Generation 4 Server
User Guide
November 2005 (First Edition)
Part Number 394179-001
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
November 2005 (First Edition)
Part Number 394179-001
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Contents
Contents 3
Contents 4
Contents 5
Server component identification
In this section
Front panel components
Item Description
1 Serial label pull tab
2
3
4
5
6
7
Hard drive bay 1
Hard drive bay 2
Diskette drive bay
Optical drive bay
Front USB port
Power On/Standby button and system power LED
Server component identification 6
Front panel LEDs and buttons
Item Description
1 UID button/LED
2
3
4
5
6
Internal health LED
NIC 1 link/activity LED
NIC 2 link/activity LED
Drive activity LED
Power On/Standby button and system power LED
Status
Blue = Identification is activated.
Flashing blue = System is being remotely managed.
Off = Identification is deactivated.
Green = System health is normal.
Amber = System is degraded. To identify the component in a
degraded state, refer to system board LEDs (on page 11 ).
Red = System critical. To identify the component in a critical state,
refer to system board LEDs (on page 11 ).
Off = System health is normal (when in standby mode).
Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, view the LEDs on the RJ-45 connector for status by
referring to the rear panel LEDs (" Rear panel LEDs and buttons " on page 9 ).
Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. View the LEDs on the RJ-45 connector for status by referring to the rear panel LEDs
("
Rear panel LEDs and buttons " on page 9 ).
Green = Drive activity is normal.
Amber = Drive failure occurred.
Off = No drive activity.
Green = System is on.
Amber = System is shut down, but power is still applied.
Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or the DC-to-DC converter is not installed.
Server component identification 7
Rear panel components
Item Description
1 PCI-X expansion slot 2, full-length (optional PCI Express slot 1)
2 PCI Express expansion slot 1, low-profile, half-length
5
6
7
10/100/1000 NIC 2
10/100/1000 NIC 1 iLO 2 management port
12 USB connectors (2)
Server component identification 8
Rear panel LEDs and buttons
Item Description Status
1 iLO 2 activity Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2 iLO 2 link Green = Link exists.
Off = No link exists.
NIC 1 activity Flashing green = Activity exists.
Off = No link exists.
Off = No link exists. NIC 1 link
NIC 2 activity
NIC 2 link
Flashing green = Activity exists.
Off = No activity exists.
Off = No link exists.
Server component identification 9
System board components
Item Description
1 System maintenance switch
Item Description
12 Fan 2 connector
2 NMI switch 13 Fan 1 connector
3
4
Battery
Hard drive connector 1
14
15
Main power connector
Processor socket
5
6
7
8
9
Hard drive connector 2
Front panel LED board connector
Front USB connectors (2)
Fan 4 connector
Optical drive connector
16
17
18
19
20
Auxiliary power connector
DIMM slot 4 (Bank B)
DIMM slot 3 (Bank B)
DIMM slot 2 (Bank A)
DIMM slot 1 (Bank A)
10 Diskette drive connector 21 PCI Express x8 connector
11 Fan 3 connector 22 PCI-X 133-MHz or optional PCI
Express x8 connector
System maintenance switch
S1
S2
Off
Off
Off = iLO 2 security is enabled
On = iLO 2 security is disabled
Off = Normal operation
On = RBSU will not commit any configuration changes *
S4 Off Off = Normal operation
On = Override RBSU setting and enable diskette boot *
Server component identification 10
S5
S6
Off
Off
Off = Power-on password enabled
On = Power-on password disabled *
Off = Normal operation
On = BIOS will clear CMOS and
NVRAM *
* "On" activates the function.
NMI switch
The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashes freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue screen trap when the operating system crashes. When this happens, Microsoft® recommends that system administrators perform an NMI event by pressing a dump switch. The NMI event enables a hung system to become responsive again.
System board LEDs
Item LED Status
1 Power supply signal Amber = Power supply signal cable is not connected.
Off = Power supply signal cable is connected.
Server component identification 11
Item LED Status
2 System fan module Amber = One fan in this module has failed.
Red = Multiple fans in this module have failed.
Off = All fans in this module are operating normally.
4
5
6
7
8
9
10
Processor
PPM
DIMM 4
DIMM 3
DIMM 2
DIMM 1
PCI Riser interlock critical temperature level.
Off = Temperature is OK.
Amber = Processor has failed.
Off = Processor is operating normally.
Amber = PPM has failed.
Off = PPM is operating normally.
Amber = DIMM has failed.
Off = DIMM is operating normally.
Amber = DIMM has failed.
Off = DIMM is operating normally.
Amber = DIMM has failed.
Off = DIMM is operating normally.
Amber = DIMM has failed.
Off = DIMM is operating normally.
Amber = PCI riser cage not seated.
Off = PCI riser cage is seated.
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
System LED and Color Internal Health
LED Color
Status
Processor failure
(Amber)
Red
Amber
One or more of the following conditions may exist:
• Processor has failed.
• Processor failed over to the offline spare.
• Processor is not installed in the socket.
• Processor is unsupported.
• ROM detects a failed processor during POST.
Processor is in a pre-failure condition.
PPM failure (Amber)
DIMM failure, slot X
(Amber)
Red
Red
PPM has failed.
• DIMM in slot X has failed.
• DIMM in slot X is an unsupported type, and no valid memory exists in another bank.
Server component identification 12
System LED and Color Internal Health
LED Color
Amber
DIMM failure, all slots in one bank (Amber)
Overtemperature
(Amber)
Riser interlock
(Amber)
Fan module (Amber)
Fan module (Red)
Red
Amber
Red
Red
Amber
Red
Power supply signal interlock (Amber)
Red
Internal USB connector
Status
• DIMM in slot X has reached single-bit correctable error threshold.
• DIMM in slot X is in a pre-failure condition.
• DIMM in slot X is an unsupported type, but valid memory exists in another bank.
No valid or usable memory is installed in the system.
The Health Driver has detected a cautionary temperature level.
The server has detected a hardware critical temperature level.
The PCI riser board assembly is not seated.
A redundant fan has failed.
The minimum fan requirements are not being met in one or more of the fan modules. One or more fans have failed or are missing.
The power supply signal cable is not connected to the system board.
For more information, refer to "Internal USB functionality (on page
Server component identification 13
SATA and SAS device numbers
Item Description
Fan assembly location
Server component identification 14
Server operations
In this section
Powering up the server
To power up the server, press the Power On/Standby button.
Powering down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel
Power On/Standby button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next step.
3. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front or rear panels. In a rack environment, this feature facilitates locating a server when moving between the front and rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Server operations 15
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the following procedures:
• Extend the server from the rack, if applicable ("
Extending the server from the rack " on page 16 ).
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
•
•
•
For more information about telco rack solutions, refer to the RackSolutions.com website
( http://www.racksolutions.com/hp ).
Power down the server ("
Powering down the server " on page 15 ).
If you must remove a server from a rack or a non-hot-plug component from a server, power down the server.
Remove the server from the rack ("
Removing the server from the rack " on page 16 ).
If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.
Remove the access panel ("
Removing the access panel " on page 17 ).
Extending the server from the rack
NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution.
1.
2.
3.
4.
Power down the server ("
Powering down the server " on page 15 ).
Disconnect all peripheral cables and power cords from the server rear panel.
Loosen the thumbscrews that secure the server faceplate to the front of the rack.
Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the
rack is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
5. After performing the installation or maintenance procedure:
6. a. Slide the server fully into the rack. b. Secure the server by tightening the thumbscrews.
Reconnect all peripheral cables and power cords.
Removing the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1. Power down the server ("
Powering down the server " on page 15 ).
2.
3.
Disconnect all peripheral cables and power cords from the server rear panel.
Disconnect the cable management arm, if necessary. For more information, refer to the documentation that ships with the cable management arm.
Server operations 16
4.
5.
6.
7.
Loosen the thumbscrews that secure the server faceplate to the front of the rack.
Extend the server from the rack ("
Extending the server from the rack " on page 16 ).
Disengage the server from the rack. For more information, refer to the documentation that ships with the rack mounting option.
Place the server on a sturdy, level surface.
Removing the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1. Power down the server if the standard cable management solution is installed ("
Powering down the server " on page 15 ).
NOTE: If the optional cable management arm is installed, you can extend the server and perform hot-plug installation or maintenance procedures without powering down the server.
2.
3.
4.
Extend the server from the rack, if applicable ("
Extending the server from the rack " on page 16 ).
Use a screwdriver to remove the captive screw.
Slide the access panel back and lift it off the server.
Installing the access panel
1.
2.
Place the access panel on top of the server, allowing it to extend past the rear of the server approximately 10 mm (0.39 in).
Slide the access panel forward to lock, and tighten the captive screw to secure the access panel to the server.
Removing the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all
AC power cords before removing or installing the PCI riser board assembly.
1.
2.
3.
4.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Disconnect any internal or external cables connected to any existing expansion boards.
Server operations 17
5. Remove the PCI riser board assembly.
Installing the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all
AC power cords before removing or installing the PCI riser board assembly.
1. Install the PCI riser board assembly.
2.
3.
Install the access panel ("
Installing the access panel " on page 17 ).
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Removing the fan assembly
1.
2.
3.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Server operations 18
4. Remove the air baffle.
5.
6.
Disconnect the fan cables from the system board.
Remove the fan assembly.
Server operations 19
Installing the fan assembly
1. Install the fan assembly.
2.
3.
Connect the fan cables to the system board.
Install the air baffle.
4.
5.
Install the access panel ("
Installing the access panel " on page 17 ).
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Server operations 20
Server setup
In this section
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
• Hardware support
•
•
•
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
• Software support
•
•
•
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
• Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
( http://www.hp.com/hps/carepack/servers/cp_proliant.html
).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
A summary of the content of each resource follows:
• Custom Builder is a web-based service for configuring one or many racks. Rack configurations can be created using:
Server setup 21
•
•
•
•
A simple, guided interface
Build-it-yourself mode
For more information, refer to the HP website ( http://www.hp.com/products/configurator ).
•
•
•
•
The Installing Rack Products video provides a visual overview of operations required for configuring a rack with rack-mountable components. It also provides the following important configuration steps:
Planning the site
Installing rack servers and rack options
Cabling servers in a rack
Coupling multiple racks
The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment on the HP website ( http://www.hp.com/products/servers/platforms ).
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in this section.
Space and airflow requirements
•
•
•
To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:
Leave a minimum clearance of 122 cm (48 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 122 cm (48 in) from the back of the rack to the back of another rack when racks are back-to-back.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.
The Compaq 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.
Server setup 22
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your
facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
•
•
•
•
When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Server setup 23
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than
one component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading
a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty
42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft)
tall, and may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet.
Always handle the rack from both sides.
Identifying the server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.
The contents of the server shipping carton include:
•
•
•
•
Server
Printed setup documentation, Documentation CD, and software products
Power cord
Rack mounting hardware kit and documentation
In addition to these supplied items, you may need:
•
•
•
Application software CDs or diskettes
Options to be installed
Phillips screwdriver
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page
Server setup 24
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website ( http://www.racksolutions.com/hp ). Follow the server-specific instructions on the website to install the rack brackets.
Use the following information when connecting peripheral cables and power cords to the server.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into RJ-45 connectors.
Item Description
1 PCI-X expansion slot 2, full-length (optional PCI Express slot 1)
2 PCI Express expansion slot 1, low-profile, half-length
5
6
7
10/100/1000 NIC 2
10/100/1000 NIC 1 iLO 2 management port
12 USB connectors (2)
Powering up and configuring
IMPORTANT: The F8 key is available only when a supported storage controller is installed in the server.
Server setup 25
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
OS installation.
• Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. The array controller defaults to RAID 0 with one drive installed and RAID 1 with more than one drive installed.
• Press the F9 key, when prompted during the boot process, to access RBSU and change the server settings (such as language and operating system). The system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported OS. For the latest information on OS support, refer to the HP website ( http://www.hp.com/go/supportos ).
Two methods are available to install an OS on the server:
• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
• Manual installation—Insert the OS CD into the CD-ROM drive and reboot the server. This process may require you to obtain additional drivers from the HP website ( http://www.hp.com/support ).
Follow the on-screen instructions to begin the installation process.
NOTE: For SATA RAID configuration, a driver diskette must be created.
For information on using these installation paths, refer to the SmartStart installation poster in the HP
ProLiant Essentials Foundation Pack, included with the server.
Registering the server
To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP
Registration website ( http://register.hp.com
).
Server setup 26
Hardware options installation
In this section
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and
the internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Memory options
You can expand server memory by installing PC4200 DDR2 unbuffered SDRAM DIMMs. The system supports up to four ECC DDR2 SDRAM DIMMs.
NOTE: By default, the server is set to Advanced ECC Support. Refer to "HP ROM-Based Setup Utility (on page
The server supports standard memory configuration for maximum performance with up to 8 GB of active memory (four 2-GB memory modules).
Interleaving and non-interleaving memory configuration
The server supports interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by enabling simultaneous access to multiple blocks of data. For example, to overlap read-writes, the server divides the system memory between pairs of DIMMs, and then writes to and reads from each DIMM concurrently. For an interleaving configuration, always install identical DIMMs in pairs.
For a non-interleaving configuration, install a single DIMM in slot 1 only.
DIMM installation guidelines
Observe the following guidelines when installing additional memory:
• DIMMs installed in the server must be unbuffered DDR2 SDRAM, 2.5 V, 64 bits wide, and ECC.
Hardware options installation 27
• All DIMMs installed must be the same speed (DDR2 PC4200). Do not install DIMMs supporting different speeds.
If only a single DIMM is installed, HP recommends installing it in slot 1A. •
BIOS detects the DIMM population and sets the system as follows:
•
•
Single-bank mode: DIMMs installed in one bank only.
Dual-bank interleaved mode: DIMMs installed in both banks with equal bank capacities.
The following table lists some, but not all, possible configurations. For best performance, HP recommends dual-bank interleaved mode configurations.
Slot 1A Slot 2A Slot 3B Slot 4B Total Memory Mode
512 MB
1 GB
1 GB
— 512 MB — 1 GB Dual-bank interleaved
— — — 1 Single-bank
—
1 GB
1 GB
1 GB
—
1 GB
2 GB
4 GB
Dual-bank interleaved
Dual-bank interleaved
Installing DIMMs
1.
2.
3.
4.
5.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Open the DIMM slot latches.
Install the DIMM.
6.
7.
Install the access panel ("
Installing the access panel " on page 17 ).
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Hard drive options
The server provides non-hot plug capability through an embedded SATA controller. To obtain SAS or
SATA hot-plug capability, install an optional controller.
Hardware options installation 28
Hard drive guidelines
When adding hard drives to the server, observe the following general guidelines:
•
•
•
The system automatically sets all drive numbers.
If only one hard drive is used, install it in the bay with the lowest drive number.
Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
•
•
•
Optional storage controllers provide support for hot-plug capability and drive LEDs. Controller options are:
The embedded controller supports non-hot-plug SATA hard drives. Drive LEDs are not supported.
Optional SATA controllers support hot-plug SATA hard drives and drive LEDs.
Optional SAS controllers support hot-plug SAS or SATA hard drives and drive LEDs.
NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.
Removing a hard drive blank
To remove the component:
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
Removing hard drives
To remove the component:
1. Back up all data on the hard drive.
2. Power down the server ("
Powering down the server " on page 15 ).
3. Remove the hard drive.
Hardware options installation 29
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
Installing hard drives
IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server.
1.
2.
3.
Power down the server ("
Powering down the server " on page 15 ).
Prepare the hard drive.
Hardware options installation 30
4. Install the hard drive.
Optical drive assembly option
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
NOTE: The server supports slimline optical devices, including CD-ROM, DVD-ROM, and DVD-RW.
1. Power down the server ("
Powering down the server " on page 15 ).
2.
3.
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
4.
5.
Remove the fan assembly ("
Removing the fan assembly " on page 18 ).
Disconnect the front panel LED board cable.
6. Disconnect cables from any devices installed in the media cage, if necessary.
Hardware options installation 31
7. Remove the media cage.
8. Remove the optical drive blank.
9. Remove the screws required to install the optical drive.
Hardware options installation 32
NOTE: Five screws are provided on the media cage, but only four screws are required to install the drive.
10. Install the optical drive into the media cage.
Hardware options installation 33
11. Install the media cage.
12. Connect the optical drive cable and the optical drive power cable to the optical drive.
13. Connect all cables to other devices installed in the media cage, if necessary.
Hardware options installation 34
14. Connect the front panel LED board cable.
15. Install the fan assembly ("
Installing the fan assembly " on page 20 ).
16. Install the access panel ("
Installing the access panel " on page 17 ).
17.
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Diskette drive assembly option
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
1.
2.
3.
4.
5.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Remove the fan assembly ("
Removing the fan assembly " on page 18 ).
Disconnect the front panel LED board cable.
6. Disconnect cables from any devices installed in the media cage, if necessary.
Hardware options installation 35
7. Remove the media cage.
8. Remove the diskette drive blank.
9. Remove the screws required to install the diskette drive.
Hardware options installation 36
NOTE: Five screws are provided on the media cage, but only four screws are required to install the drive.
10. Install the diskette drive into the media cage.
Hardware options installation 37
11. Install the media cage.
12. Connect the diskette drive cable to the diskette drive.
13. Connect all cables to other devices installed in the media cage, if necessary.
Hardware options installation 38
14. Connect the front panel LED board cable.
15. Install the fan assembly ("
Installing the fan assembly " on page 20 ).
16. Install the access panel ("
Installing the access panel " on page 17 ).
17.
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Expansion board
1.
2.
3.
4.
5.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Remove the PCI riser board assembly ("
Removing the PCI riser board assembly " on page 17 ).
Remove the bezel blank.
Hardware options installation 39
6. Install the expansion board.
7.
8.
9.
Install the PCI riser board assembly ("
Installing the PCI riser board assembly " on page 18 ).
Install the access panel ("
Installing the access panel " on page 17 ).
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Storage controller option
IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option.
1.
2.
Power down the server ("
Powering down the server " on page 15 ).
Remove the server from the rack (" Removing the server from the rack " on page 16 ).
3.
4.
Remove the access panel ("
Removing the access panel " on page 17 ).
Remove the PCI riser board assembly ("
Removing the PCI riser board assembly " on page 17 ).
5.
6.
Install the storage controller ("
Expansion board " on page 39 ).
Install the PCI riser board assembly ("
Installing the PCI riser board assembly " on page 18 ).
IMPORTANT: The server will not power up if the PCI riser board assembly is not seated properly.
7. Remove the fan assembly ("
Removing the fan assembly " on page 18 ).
8. Remove the hard drive cables.
Hardware options installation 40
9. Connect the DL320 hot-plug SATA/SAS cable provided in the storage controller option kit to the storage controller and the backplane.
10. Install the fan assembly ("
Installing the fan assembly " on page 20 ).
11. Install the access panel ("
Installing the access panel " on page 17 ).
12.
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Installing PCI Express riser boards
1.
2.
3.
4.
5.
Power down the server ("
Powering down the server " on page 15 ).
Extend the server from the rack, if applicable ("
Extending the server from the rack " on page 16 ).
Remove the access panel ("
Removing the access panel " on page 17 ).
Remove the PCI riser board assembly ("
Removing the PCI riser board assembly " on page 17 ).
Remove any installed expansion boards.
6. Remove the riser board with the slot for full-length expansion boards.
Hardware options installation 41
IMPORTANT: When removing the two parts of the riser board, pay attention to the orientation of the slots on each side. This information is important for subsequent procedures.
7. Install the PCI Express riser board.
8.
9.
Install any PCI Express expansion boards ("
Expansion board " on page 39 ).
Install the PCI riser board assembly ("
Installing the PCI riser board assembly " on page 18 ).
IMPORTANT: The server will not power up if the PCI riser board assembly is not seated properly.
10. Install the access panel ("
Installing the access panel " on page 17 ).
11.
Install the server into the rack (" Installing the server into the rack " on page 25 ).
Hardware options installation 42
Server cabling
In this section
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website ( http://www.hp.com/products/servers/platforms ).
Server cable routing
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.
IMPORTANT: Route the cables without blocking the airflow or other installed components. Use the cable clips installed in the chassis to manage cable routing.
Server cabling 43
Embedded SATA controller cable routing
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.
Optional SATA/SAS controller cable routing
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.
Server cabling 44
Server software and configuration utilities
In this section
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
•
•
•
•
•
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every assisted installation
Testing server hardware using the Insight Diagnostics Utility ("
HP Insight Diagnostics " on page
Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility (on page
), and Erase Utility (on page 49
)
47 ), Array Diagnostic Utility (on page
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
( http://www.hp.com/servers/smartstart ).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
( http://www.hp.com/servers/sstoolkit ).
Server software and configuration utilities 45
HP ROM-Based Setup Utility
•
•
•
•
•
RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include:
Configuring system devices and installed options
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation
CD or the HP website ( http://www.hp.com/servers/smartstart ).
Using RBSU
The first time you power up the server, the system prompts you to enter RBSU and select a language.
Default configuration settings are made at this time and can be changed later. Most of the features in
RBSU are not required to set up the server.
•
•
To navigate RBSU, use the following keys:
• To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.
Auto-configuration process
IMPORTANT: The F8 key is available only when a supported storage controller is installed in the server.
The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
Drives installed Drives used RAID level
3, 4, 5, or 6
More than 6
3, 4, 5, or 6
0
RAID 5
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and
Server software and configuration utilities 46
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.
For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/servers/smartstart ).
Boot options
After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive. During this time, the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.
For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the
Documentation CD or the HP website ( http://www.hp.com/servers/smartstart ).
Array Configuration Utility
•
•
•
•
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
Suggests the optimum configuration for an unconfigured system
Provides different operating modes, enabling faster configuration or greater control over the configuration options
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com
).
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website ( http://www.hp.com/servers/rdp ).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
Server software and configuration utilities 47
1.
2.
During the server startup sequence, press the F9 key to access RBSU.
Select the System Options menu.
3. Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.
4. Press the Enter key to clear the warning.
5.
6.
7.
Enter the serial number and press the Enter key.
Select Product ID.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu. 8.
9. Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
ROMPaq utility
Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.
For more information about the ROMPaq utility, refer to the HP website
( http://www.hp.com/servers/manage ).
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
Using iLO 2, you can:
• Remotely power up, power down, or reboot the host server.
Server software and configuration utilities 48
•
•
•
Send alerts from iLO 2 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 2 interface.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the Integrated Lights-Out 2 User Guide on the
Documentation CD or on the HP website ( http://www.hp.com/servers/lights-out ).
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD
(" SmartStart software " on page 45 ).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors,
SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website ( http://www.hp.com/go/hpsim ).
Management Agents
Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP website ( http://www.hp.com/servers/manage ).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
Server software and configuration utilities 49
for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.
USB support and functionality
USB support (on page
Internal USB functionality (on page
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
•
•
•
•
•
Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
( http://h18004.www1.hp.com/products/servers/platforms/usb-support.html
).
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. The internal connector shares the same bus with the front external USB connector, and connecting a device to both the front internal and front external USB connectors is not supported. This solution provides for use of a permanent boot drive from a USB drive key installed in the front internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.
For additional security, you can individually disable the front, rear, and internal USB connectors through
RBSU. Disabling the rear USB connectors in RBSU disables both rear USB ports.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
( http://www.hp.com/servers/diags ).
Server software and configuration utilities 50
Survey Utility
Survey Utility, a feature within HP Insight Diagnostics (on page
50 ), gathers critical hardware and
software information on ProLiant servers.
This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos ).
If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration.
Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP
(" ProLiant Support Packs " on page 52 ).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within HP SIM ("
From within Survey Utility (on page
From within operating system-specific IML viewers
•
•
•
For NetWare: IML Viewer
For Windows®: IML Viewer
For Linux: IML Viewer Application
• From within HP Insight Diagnostics (on page
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
ADU is tool that collects information about array controllers and generates a list of detected problems.
ADU can be accessed from the SmartStart CD ("
SmartStart software " on page 45 ) or downloaded from
the HP website ( http://www.hp.com
).
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the
SmartStart website ( http://www.hp.com/servers/smartstart ) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website ( http://www.hp.com/support ).
Server software and configuration utilities 51
IMPORTANT: Always perform a backup before installing or updating device drivers.
Version control
The VCRM and VCA are Web-enabled Insight Management Agents. HP Systems Insight Manager uses these Insight Management Agents to facilitate software update tasks.
• The VCRM provides a graphical view of the Windows® and Linux PSPs that are stored in a repository and can be configured to automatically update the repository with the latest software from
HP.
• The VCA can be configured to point to a repository being managed by the VCRM, enabling easy version comparison and software updates.
For more information about version control tools, refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website
( http://www.hp.com/go/hpsim ).
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website
( http://h18000.www1.hp.com/products/servers/management/psp.html
).
Operating system version support
Refer to the operating system support matrix ( http://www.hp.com/go/supportos ).
System Online ROM Flash Component Utility
•
•
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:
Works offline and online
Supports Microsoft® Windows NT®, Windows® 2000, Windows® Server 2003, and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos ).
•
•
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server
To download the tool and for more information, refer to the HP website
( http://h18000.www1.hp.com/support/files/index.html
).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website
( http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html
).
Server software and configuration utilities 52
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html
).
Server software and configuration utilities 53
Troubleshooting
In this section
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers
Troubleshooting Guide.
• The server-specific Documentation CD
• The Business Support Center on the HP website ( http://www.hp.com/support guide by using the navigation features on the HP website.
). You can find the
• The Technical Documentation website ( http://www.docs.hp.com
). Select Enterprise Servers,
Workstations and Systems Hardware, and then the appropriate server.
Server diagnostic steps
This section covers the steps to take in order to diagnose a problem quickly.
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 58 )," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
when the problem is not server-specific or is not easily categorized into the other flowcharts.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or
modifying system components.
Troubleshooting 54
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
49-109 kg
100-240 lb
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
Troubleshooting 55
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety
hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than
one component is extended for any reason.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where
the cord extends from the server.
49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
Preparing the server for diagnosis
1.
2.
3.
4.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.
Record any error messages displayed by the system.
Remove all diskettes and CDs from the media drives.
Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must:
Troubleshooting 56
5.
6. a. Exit any applications. b. Exit the operating system. c. Power down the server ("
Powering down the server " on page 15 ).
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem.
• You must have the appropriate Health Drivers and Management Agents installed on the server.
NOTE: To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
•
•
HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process.
HP recommends you have access to the server documentation for server-specific information.
Symptom information
•
•
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed between the time the server was working and now?
Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?
Has the server exhibited problem symptoms for a period of time?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
• Run HP Insight Diagnostics (on page
50 ) and use the survey page to view the current configuration
or to compare it to previous configurations.
• Refer to your hardware and software records for information.
Service notifications
To view the latest service notifications, refer to the HP website ( http://www.hp.com/go/bizsupport ).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray.
Troubleshooting 57
•
•
•
•
Be sure each device is properly seated.
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 58 )," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page
59 )." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
•
•
•
•
Start diagnosis flowchart (on page
POST problems flowchart (on page
General diagnosis flowchart (on page
OS boot problems flowchart (on page
Power-on problems flowchart (on page
Server fault indications flowchart (on page
The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
4
5
1
2
3
"General diagnosis flowchart (on page 59 )"
"Power-on problems flowchart (on page
"POST problems flowchart (on page 62 )"
"OS boot problems flowchart (on page
"Server fault indications flowchart (on page 66 )"
Troubleshooting 58
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
1
2
3
4
5
6
"Symptom information (on page
"Loose connections (on page
"Service notifications (on page 57 )"
Server maintenance and service guide, located on the Documentation
CD or the HP website ( http://www.hp.com/products/servers/platforms )
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
• Server maintenance and service guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
Troubleshooting 59
8
7 • "Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support ).
• "Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support ).
"Contacting HP technical support or an authorized reseller" in the HP
ProLiant Servers Troubleshooting Guide located on the Documentation
CD or on the HP website ( http://www.hp.com/support ).
Power-On Problems Flowchart
Symptoms:
•
•
•
The server does not power on.
The system power LED is off or amber.
The internal health LED is red or amber.
Troubleshooting 60
2
3
4
Possible causes:
•
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power supply cord improperly seated to system board
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
1
5
6
7
8
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms ).
"HP Insight Diagnostics (on page 50 )"
"Loose Connections (on page 57 )"
Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
"Integrated Management Log (on page 51 )" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).
"Power Source Problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• "Power Supply Problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Server maintenance and service guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
"System Open Circuits and Short Circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).
Troubleshooting 61
POST problems flowchart
Symptoms:
• Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
• Server completes POST with errors
•
•
Possible Problems:
• Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
1
2
3
"POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
"Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
KVM or RILOE documentation
Troubleshooting 62
4
5
6
7
"Loose connections (on page
Server maintenance and service guide, located on the Documentation
CD or the HP website ( http://www.hp.com/products/servers/platforms )
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Server maintenance and service guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
Troubleshooting 63
Troubleshooting 64
OS boot problems flowchart
Symptoms:
•
•
Server does not boot a previously installed operating system
Server does not boot SmartStart
Possible Causes:
•
•
Corrupted operating system
Hard drive subsystem problem
1
2
3
4
5
6
7
8
9
HP ROM-Based Setup Utility User Guide
( http://www.hp.com/servers/smartstart )
"POST problems flowchart (on page 62 )"
• "Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Controller documentation
"HP Insight Diagnostics (on page
• "Loose connections (on page
• "CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support ).
• Controller documentation
Server user guide or setup and installation guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support ).
• "Contacting HP technical support or an authorized reseller" in the HP
ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
( http://www.hp.com/support ).
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Server maintenance and service guide, located on the
Documentation CD or the HP website
( http://www.hp.com/products/servers/platforms )
"General diagnosis flowchart (on page 59 )"
Troubleshooting 65
Server fault indications flowchart
Symptoms:
•
•
Server boots, but a fault event is reported by Insight Management agents (on page
Server boots, but the internal health LED or external health LED is red or amber
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported component installed
• Redundancy failure
• System overtemperature condition
1
"Management agents (on page 49 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).
Troubleshooting 66
3
4
5
6
7
8
2 •
"Integrated Management Log (on page 51 )" in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).
• "Event list error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support ).
Server user guide, located on the Documentation CD, or the HP website
( http://www.hp.com/products/servers/platforms )
System Management Homepage at https://localhost:2381
( https://localhost:2381 )
"Power-on problems (" Power-On Problems Flowchart " on page 60 )" in
the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website ( http://www.hp.com/support ).
• "Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Server maintenance and service guide, located on the
Documentation CD, or the HP website
( http://www.hp.com/products/servers/platforms )
"HP Insight Diagnostics (on page 50 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
• Server maintenance and service guide, located on the
Documentation CD, or the HP website
( http://www.hp.com/products/servers/platforms )
Troubleshooting 67
Troubleshooting 68
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or
modifying system components.
Troubleshooting 69
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack
is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
• Replace only with the spare designated for this product.
To remove the component:
1. Power down the server ("
Powering down the server " on page 15 ).
2.
Extend or remove the server from the rack (" Preparation procedures " on page 16 ).
3. Remove the access panel ("
Removing the access panel " on page 17 ).
4. Remove the PCI riser cage ("
Removing the PCI riser board assembly " on page 17 ).
CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all
AC power cords before removing or installing the PCI riser cage.
5. Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Battery replacement 70
Regulatory compliance notices
In this section
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.
Regulatory compliance notices 71
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.
Class B equipment
•
•
•
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with the
FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
• 1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Regulatory compliance notices 72
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
•
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Regulatory compliance notices 73
Japanese notice
BSMI notice
Korean notice A&B
Class A equipment
Class B equipment
Regulatory compliance notices 74
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack
is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Regulatory compliance notices 75
Power cord statement for Japan
Disposal of waste equipment by users in private households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Regulatory compliance notices 76
Electrostatic discharge
In this section
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
•
•
Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller.
Electrostatic discharge 77
Server specifications
In this section
Environmental specifications
Specification Value
Temperature range*
Operating 10°C to 35°C (50°F to 95°F)
Shipping -40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature 28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating 10% to 90%
Non-operating 5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
Server specifications
Specification Value
Dimension
Height
Depth
Width
Weight (maximum)
4.32 cm (1.70 in)
60.96 cm (24 in)
42.62 cm (16.78 in)
12.27 kg (27 lb)
Weight (no drives installed) 10.91 kg (24 lb)
Input requirement
Rated input voltage 100 VAC to 240 VAC
Rated input frequency
Rated input current
Rated input power
BTUs per hour
Power supply output
Rated steady-state power
50 Hz to 60 Hz
6.0 A (110 V) to 3.0 A (220 V)
580 W
1990
350 W
Server specifications 78
Specification Value
Acoustic Noise*
Sound power, L
WAd
Idle
Operating
6.4 Bels
6.4 Bels
Bystander sound pressure, L pAm
Idle 47 dBA
Operating 47 dBA
*The limits apply when operated in an ambient environment temperature of +23°C ± 2° (+73.4°F ± 2°).
Server specifications 79
Technical support
In this section
Related documents
For related documentation, refer to the Documentation CD.
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, refer to the HP US service locator webpage
( http://www.hp.com/service_locator ).
• In other locations, refer to the HP website ( http://www.hp.com
).
For HP technical support:
• In North America:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website ( http://www.hp.com
).
• Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers for worldwide Technical Support Centers, refer to the HP website ( http://www.hp.com
).
Customer self repair
What is customer self repair?
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part.
• For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website ( http://www.hp.com/support ).
Technical support 80
Acronyms and abbreviations
ABEND abnormal end
ACU
Array Configuration Utility
ASR
Automatic Server Recovery
DDR double data rate
DU driver update
EFS
Extended Feature Supplement
IEC
International Electrotechnical Commission iLO
Integrated Lights-Out
IML
Integrated Management Log
IPL initial program load
IRQ interrupt request
MPS multi-processor specification
Acronyms and abbreviations 81
NEMA
National Electrical Manufacturers Association
NFPA
National Fire Protection Association
NIC network interface controller
NVRAM non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCI Express peripheral component interconnect express
PCI-X peripheral component interconnect extended
PDU power distribution unit
POST
Power-On Self Test
PPM
Processor Power Module
PSP
ProLiant Support Pack
PXE preboot eXecution environment
RBSU
ROM-Based Setup Utility
RILOE II
Remote Insight Lights-Out Edition II
Acronyms and abbreviations 82
SATA serial ATA
SCSI small computer system interface
SDRAM synchronous dynamic RAM
SIM
Systems Insight Manager
SIMM single inline memory module
SPM system power module
SSD support software diskette
TMRA recommended ambient operating temperature
UID unit identification
USB universal serial bus
VCA
Version Control Agent
VHDCI very high density cable interconnect
WOL
Wake-on LAN
Acronyms and abbreviations 83
Index
A
ADU (Array Diagnostic Utility) 51
Altiris Deployment Solution 47
Altiris eXpress Deployment Server 47 array configuration 47
Array Configuration Utility (ACU) 47
ASR (Automatic Server Recovery) 48, 81
Automatic Server Recovery (ASR) 48, 81
B
C
component identification 6, 8, 9, 10, 11
controller board, installing 40 controller installation 40, 44
CSR (customer self repair) 80 customer self repair 80
D
diagnosing problems 54, 56, 58 diagnostic steps 54, 58
diagnostic tools 45, 47, 48, 50, 51
E
electrical grounding requirements 23
environmental specifications 78
F
Federal Communications Commission (FCC)
Index 84
G
general diagnosis flowchart 59
H
hardware options installation 24, 27
HP ProLiant Essentials Foundation Pack 49
HP ProLiant Essentials Rapid Deployment Pack 47
HP Systems Insight Manager, overview 49
I
identification number, server 71
iLO (Integrated Lights-Out) 48
IML (Integrated Management Log) 51
Important Safety Information document 55
installation, server options 24
installing operating system 26
Installing Rack Products video 21
Integrated Lights-Out (iLO) 48
Integrated Management Log (IML) 51
J
K
L
M
N
NIC (network interface controller) 82
O
Online ROM Flash Component Utility 52
Optional Installation Services 21
P
PCI Express riser boards 8, 41
power on problems flowchart 60
Power On/Standby button 6, 7, 15
power supply signal connector 10
powering down 15 powering up 15, 46
Index 85
R
Rack Products Documentation CD 21 rack resources 21
RBSU (ROM-Based Setup Utility) 46
rear panel buttons 9 rear panel LEDs 9
regulatory compliance notices 71, 73, 76
RJ-45 network connector LEDs 9
S
server fault indications flowchart 66
server features and options 27
SmartStart Scripting Toolkit 45
supported operating systems 52
system maintenance switch 10 system power connector 10
T
Taiwan battery recycling notice 75
technical support 80 telephone numbers 80
troubleshooting 54 troubleshooting sequence 54, 58
U
utilities 45, 46, 47, 48, 49, 50, 51 utilities, deployment 45, 46, 47
V
W
Index 86
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