Cisco 6900, 7900, 7925 Wireless, 7940, 7960, 8900, 9900, Expansion Module 7914, Expansion Module 7915, Expansion Module 7916, Color Key Expansion Module IP Phone, VG248 Analog Phone Gateway Feature configuration guide
Διαφήμιση
Διαφήμιση
Call Park and Directed Call Park
•
•
Call Park Prerequisites, page 2
•
Call Park Configuration Task Flow, page 2
•
Call Park Interactions and Restrictions, page 11
•
Troubleshooting Call Park, page 14
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Directed Call Park Overview, page 15
•
Directed Call Park Prerequisites, page 15
•
Directed Call Park Configuration Task Flow, page 16
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Directed Call Park Interactions and Restrictions, page 19
•
Troubleshooting Directed Call Park, page 22
Call Park Overview
The Call Park feature allows you to place a call on hold so that can be retrieved from another phone in the
Cisco Unified Communications Manager system (for example, a phone in another office or in a conference room). If you are on an active call, you can park the call to a call park extension by pressing the Park softkey.
Another phone in your system can then dial the call park extension to retrieve the call.
You can define either a single directory number or a range of directory numbers for use as Call Park extension numbers. You can park only one call at each Call Park extension number.
The Call Park feature works within a Cisco Unified Communications Manager cluster, and each Cisco Unified
Communications Manager node in a cluster must have Call Park extension numbers defined. You can define either a single directory number or a range of directory numbers for use as Call Park extension numbers.
Ensure that the directory number or range of numbers is unique.
Users can dial the assigned route pattern (for example, a route pattern for an intercluster trunk could be 80XX) and the Call Park number (for example, 8022) to retrieve parked calls from another Cisco Unified
Communications Manager cluster. You must ensure that calling search spaces and partitions are properly configured. Call Park works across clusters.
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Call Park Prerequisites
Valid Call Park extension numbers comprise integers and the wildcard character X. You can configure a maximum of XX in a Call Park extension number (for example, 80XX), which provides up to 100 Call Park extension numbers. When a call gets parked, Cisco Unified Communications Manager chooses the next Call
Park extension number that is available and displays that number on the phone.
Call Park Prerequisites
If you are using call park across clusters, you must have partitions and calling search spaces configured.
Table 1: Cisco Unified IP Phones that Support Park Softkey Template and Call Park Button Template
Phone Model Supported in Softkey Template Supported in Phone Button
Template
X Cisco Unified IP Phones 6900 series (except 6901 and 6911)
X
Cisco Unified IP Phones 7900 series (except 7921, 7925, 7935,
7936, 7937)
Cisco Unified IP Phones 8900 series
X
X
Cisco Unified IP Phones 9900 series
Cisco Unified IP Phones 7900 series (except 7906, 7911, 7921,
7925, 7935, 7936, 7937)
X
X
X
X
Note
You can configure Call Park on any line (except line 1) or button by using the programmable line key feature.
Call Park Configuration Task Flow
Procedure
Step 1
Command or Action Purpose
Configure ClusterWide Call Park, on page
3
(Optional) Configure Call Park for the entire cluster, or use the procedure in step 3 to configure Call Park on servers within the cluster
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Configure ClusterWide Call Park
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Command or Action Purpose
Configure a Partition for Call Park, on page
4
Create a partition to add a Call Park Number
Configure a Call Park Number, on page 5
Configure a Softkey Template for Call
Configure a Call Park Number to use Call Park across servers in a cluster.
Add the Park softkey to a softkey template.
To
8
Associate a Softkey Template with a
Common Device Configuration , on page
, complete the following subtasks:
•
Add a Softkey Template to a Common
Device Configuration , on page 9
•
Configuration with a Phone, on page
9
Optional. To make the softkey template available to phones, you must complete either this step or the following step. Follow this step if your system uses a Common Device Configuration to apply configuration options to phones. This is the most commonly used method for making a softkey template available to phones.
Associate a Softkey with a Phone, on page
10
Optional. Use this procedure either as an alternative to associating the softkey template with the Common
Device Configuration, or in conjunction with the
Common Device Configuration. Use this procedure in conjunction with the Common Device
Configuration if you need assign a softkey template that overrides the assignment in the Common Device
Configuration or any other default softkey assignment.
To
Configure Call Park Button, on page
10 , complete the following subtasks:
•
Configure a Phone Button Template for Call Park, on page 10
•
Associate a Button Template with a
Configure ClusterWide Call Park
Procedure
Step 1
ChooseSystem > Service Parameters.
Step 2
Select the desired node as Server and the service as Cisco CallManager (active).
Step 3
Click the Advanced button.
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Configure a Partition for Call Park
The advanced service parameters are displayed in the window.
Step 4
In Clusterwide Parameter(Feature- General) section set the Enable cluster-wide Call Park Number/Ranges to True.
The default value is False. This parameter determines whether the Call Park feature is implemented clusterwide or restricted to a specific Unified CM node.
Step 5
Set the Call Park Display Timer for each server in a cluster that has the Cisco CallManager service and Call
Park configured.
The default is 10 seconds. This parameter determines how long a Call Park number displays on the phone that parked the call.
Step 6
Set the Call Park Reversion Timer for each server in a cluster that has the Cisco Unified Communications
Manager service and Call Park configured.
The default is 60 seconds. This parameter determines the time that a call remains parked. When this timer expires, the parked call returns to the device that parked the call. If a hunt group member parks a call that comes through a hunt pilot, the call goes back to the hunt pilot when the Call Park Reversion Timer expires.
Note
If you enter a Call Park Reversion Timer value that is less than the Call Park Display Timer, Call
Park numbers may not display on the phone.
Step 7
Click Save.
Step 8
Restart all Cisco Unified Communications Manager services.
What to Do Next
Configure a Partition for Call Park, on page 4
Configure a Partition for Call Park
Configure partitions to create a logical grouping of directory numbers (DNs) and route patterns with similar reachability characteristics. Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type. You can configure multiple partitions.
Procedure
Step 1
From Cisco Unified CM Administration, choose Call Routing > Class of Control > Partition.
Step 2
Click Add New to create a new partition.
Step 3
In the Partition Name, Description field, enter a name for the partition that is unique to the route plan.
Partition names can contain alphanumeric characters, as well as spaces, hyphens (-), and underscore characters
(_). See the Related Topics section for guidelines about partition names.
Step 4
Enter a comma (,) after the partition name and enter a description of the partition on the same line.
The description can contain up to 50 characters in any language, but it cannot include double quotes ("), percentage sign (%), ampersand (&), backslash (\), angle brackets (<>), or square brackets ([ ]). If you do not enter a description, Cisco Unified Communications Manager automatically enters the partition name in this field.
Step 5
To create multiple partitions, use one line for each partition entry.
Step 6
From the Time Schedule drop-down list, choose a time schedule to associate with this partition.
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Configure a Call Park Number
The time schedule specifies when the partition is available to receive incoming calls. If you choose None, the partition remains active at all times.
Step 7
Select one of the following radio buttons to configure the Time Zone:
• Originating Device—When you select this radio button, the system compares the time zone of the calling device to the Time Schedule to determine whether the partition is available is available to receive an incoming call.
• Specific Time Zone—After you select this radio button, choose a time zone from the drop-down list.
The system compares the chosen time zone to the Time Schedule to determine whether the partition is available is available to receive an incoming call.
Step 8
Click Save.
What to Do Next
Configure a Call Park Number, on page 5
Configure a Call Park Number
If you want to use Call Park across servers in a cluster, you must configure Call Park extension numbers on each server.
Ensure that each Call Park directory number, partition, and range is unique within the Cisco Unified
Communications Manager. Each Cisco Unified Communications Manager to which devices are registered requires its own unique Call Park directory number and range. Cisco Unified Communications Manager
Administration does not validate the Call Park numbers or range that you use to configure Call Park. To help identify invalid numbers or ranges and potential range overlaps, use the Cisco Unified Communications
Manager Dialed Number Analyzer tool.
Procedure
Step 1
Choose Call Routing > Call Park.
Step 2
Perform one of the following tasks:
• To add a new Call Park number, click Add New.
• To copy a Call Park number, find the Call Park number or range of numbers and then click the Copy icon.
• To update a Call Park number, find the Call Park number or range of numbers.
The Call Park number configuration window displays.
Step 3
Configure the fields in the Call Park configuration fields. See the Related Topics section for more information about the fields and their configuration options.
Step 4
To save the new or changed Call Park numbers in the database, click Save.
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Configure a Call Park Number
What to Do Next
Configure a Softkey Template for Call Park, on page 7
Related Topics
Call Park Configuration Fields, on page 6
Call Park Configuration Fields
Field
Call Park Number/Range
Description
Description
Enter the Call Park extension number. You can enter digits or the wildcard character X (the system allows one or two Xs). For example, enter 5555 to define a single Call Park extension number of 5555 or enter
55XX to define a range of Call Park extension numbers from 5500 to 5599.
Note
Note
Note
You can create a maximum of 100 Call Park numbers with one call park range definition.
Make sure that the call park numbers are unique.
You cannot overlap call park numbers between Cisco Unified Communications
Manager servers. Ensure that each Cisco
Unified Communications Manager server has its own number range.
The call park range is selected from the list of servers where the call originates. For example, if phone A (registered to node A) calls phone B (registered to node B) and the phone B user presses Park, phone B requires a call park range in the CSS that resides on node A. In a multinode environment where phones and gateways communicate with various nodes and where calls that originate from any server may need to be parked, the phones require a CSS that contains call park ranges from all servers.
Provide a brief description of this call park number.
The description can include up to 50 characters in any language, but it cannot include double-quotes (“), percentage sign (%), ampersand (&), or angle brackets
(<>).
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Field
Partition
Cisco Unified Communications Manager
Description
If you want to use a partition to restrict access to the call park numbers, choose the desired partition from the drop-down list. If you do not want to restrict access to the call park numbers, choose <None> for the partition.
Note
Make sure that the combination of call park extension number and partition is unique within the Cisco Unified Communications
Manager.
Using the drop-down list, choose the Cisco Unified
Communications Manager to which these call park numbers apply.
Configure a Softkey Template for Call Park
Use this procedure to make the Park softkey available.
Park softkey has the following call states:
• On Hook
• Ring Out
• Connected Transfer
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Device Settings > Softkey Template.
The Softkey Template Configuration window appears.
Step 2
Perform this step to create a new softkey template; otherwise, proceed to the next step.
a) Click Add New.
b) Select a default template and click Copy.
c) In the Softkey Template Name field, enter a new name for the template.
d) Click Save.
Step 3
Perform this step to add softkeys to an existing template.
a) Enter search criteria and click Find.
b) Choose an existing template.
The Softkey Template Configuration window appears.
Step 4
Check the Default Softkey Template check box to designate this softkey template as the default softkey template.
Note
If you designate a softkey template as the default softkey template, you cannot delete it unless you first remove the default designation.
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Associate a Softkey Template with a Common Device Configuration
Step 5
Choose Configure Softkey Layout from the Related Links drop-down list in the upper right corner and click Go.
Step 6
From the Select a Call State to Configure drop-down list, choose the call state for which you want the softkey to display.
Step 7
From the Unselected Softkeys list, choose the softkey to add and click the right arrow to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkey.
Step 8
To display the softkey in additional call states, repeat the previous step.
Step 9
Click Save.
Step 10 Perform one of the following tasks:
• If you modified a template that is already associated with devices, click Apply Config to restart the devices.
• If you created a new softkey template, associate the template with the devices and then restart them. See the What to Do Next section for more information.
What to Do Next
Associate a Softkey Template with a Common Device Configuration , on page 8
Associate a Softkey Template with a Common Device Configuration
Optional. There are two ways to associate a softkey template with a phone:
• Add the softkey template to the Phone Configuration.
• Add the softkey template to the Common Device Configuration.
The procedures in this section describe how to associate the softkey template with a Common Device
Configuration. Follow these procedures if your system uses a Common Device Configuration to apply configuration options to phones. This is the most commonly used method for making a softkey template available to phones.
To use the alternative method, see Associate a Softkey Template with a Phone .
Procedure
Step 1
Step 2
Command or Action
Add a Softkey Template to a Common Device Configuration
Associate a Common Device Configuration with a Phone
Purpose
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Associate a Softkey Template with a Common Device Configuration
Add a Softkey Template to a Common Device Configuration
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Device Settings > Common Device Configuration.
The Find and List Common Device Configuration window appears.
Step 2
Perform this step to create a new Common Device Configuration and associate the softkey template with it; otherwise, proceed to the next step.
a) Click Add New.
b) In the Name field, enter a name for the Common Device Configuration.
c) Click Save.
Step 3
Perform this step to add the softkey template to an existing Common Device Configuration.
a) Enter search criteria and click Find.
b) Choose an existing Common Device Configuration.
The Common Device Configuration window appears.
Step 4
In the Softkey Template drop-down list, choose the softkey template that contains the softkey that you want to make available.
Step 5
Click Save.
Step 6
Perform one of the following tasks:
• If you created a new Common Device Configuration, associate the configuration with devices and then restart them. See the What to Do Next section for more information.
• If you modified a Common Device Configuration that is already associated with devices, click Apply
Config to restart the devices.
What to Do Next
Associate a Common Device Configuration with a Phone
Associate a Common Device Configuration with a Phone
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Phone.
The Find and List Phones window appears.
Step 2
Find the phone to which to add the softkey template.
Step 3
From the Common Device Configuration drop-down list, choose the common device configuration that contains the new softkey template.
Step 4
Click Save.
Step 5
Click Reset to update the phone settings.
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Associate a Softkey with a Phone
Associate a Softkey with a Phone
This procedure is optional. You can use this procedure as an alternative to associating the softkey template with the Common Device Configuration. This procedure also works in conjunction with the Common Device
Configuration: use it when you need to assign a softkey template that overrides the assignment in the Common
Device Configuration or any other default softkey assignment.
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Phone.
The Find and List Phones window appears.
Step 2
Choose the phone to which you want to add the softkey template.
The Phone Configuration window appears.
Step 3
From the Softkey Template drop-down list, choose the template that contains the new softkey.
Step 4
Click Save.
Step 5
Press Reset to update the phone settings.
Configure Call Park Button
Configure a Phone Button Template for Call Park
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Device Settings > Phone Button Template.
The Find and List Phone Button Templates window appears.
Step 2
Click Find.
The window displays a list of templates for the supported phones.
Step 3
Perform this step if you want to create a new phone button template; otherwise, proceed to the next step.
a) Select a default template for the model of phone and click Copy.
b) In the Phone Button Template Information field, enter a new name for the template.
c) Click Save.
Step 4
Perform this step if you want to add phone buttons to an existing template.
a) Enter search criteria and click Find .
b) Choose an existing template.
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The Phone Button Template Configuration window appears.
Step 5
From the Line drop-down list, choose feature that you want to add to the template.
Step 6
Click Save.
Step 7
Perform one of the following tasks:
• If you modified a template that is already associated with devices, click Apply Config to restart the devices.
• If you created a new softkey template, associate the template with the devices and then restart them. See the What to Do Next section for more information.
What to Do Next
Associate a Button Template with a Phone
Associate a Button Template with a Phone
Procedure
Step 1
From Cisco Unified CM Administration, choose Device > Phone.
The Find and List Phones window is displayed.
Step 2
From the Find and List Phones window, click Find.
A list of phones that are configured on the Cisco Unified Communications Manager is displayed.
Step 3
Choose the phone to which you want to add the phone button template.
The Phone Configuration window appears.
Step 4
In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button.
Step 5
Click Save.
A dialog box is displayed with a message to press Reset to update the phone settings.
Call Park Interactions and Restrictions
Call Park Interactions
Feature
CTI Applications
Interaction
CTI applications access call park functionality, including monitoring activity on call park DNs. To monitor a call park DN, add an application or end user that is associated with the CTI application to the
Standard CTI Allow Call Park Monitoring user group.
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Call Park Interactions
Feature
Music On Hold
Route Plan Report
Calling Search Space and Partitions
Immediate Divert
Barge
Call Park and Directed Call Park
Interaction
Music On Hold allows users to place calls on hold with music that a streaming source provides. Music
On Hold allows two types of hold:
• User hold–The system invokes this type of hold when a user presses the Hold button or Hold softkey.
• Network hold–This type of hold takes place when a user activates the Transfer, Conference, or Call Park feature, and the hold automatically gets invoked.
The route plan report displays the patterns and directory numbers that are configured in Cisco
Unified Communications Manager. Use the route plan report to look for overlapping patterns and directory numbers before assigning a directory number to Call
Park.
Assign the call park directory number or range to a partition to limit call park access to users on the basis of the device calling search space.
Call Park supports Immediate Divert (iDivert or
Divert softkey). For example, user A calls user B, and user B parks the call. User B retrieves the call and then decides to send the call to a voice-messaging mailbox by pressing the iDivert or Divert softkey.
User A receives the voice mail greeting of user B.
• Barge with Call Park–The target phone (the phone that is being barged upon) controls the call. The barge initiator “piggybacks” on the target phone. The target phone includes most of the common features, even when the target is being barged; therefore, the barge initiator has no feature access. When the target parks a call, the barge initiator then must release its call
(the barge).
• cBarge with Call Park–The target and barge initiator act as peers. The cBarge feature uses a conference bridge, which causes it to function like a MeetMe conference. Both phones (target and barge initiator) have full access to their features.
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Feature
Directed Call Park
QSIG Intercluster Trunks
Call Park Restrictions
Feature
Call Park
Shared Line
Backup
Directed Call Park
Call Park Restrictions
Interaction
We recommend that you do not configure both
Directed Call Park and the Park softkey for Call Park, but the possibility exists to configure both. If you configure both, ensure that the call park and directed call park numbers do not overlap.
When a user parks a call across a QSIG intercluster trunk or a QSIG gateway trunk, the caller who has been parked (the parkee) does not see the To parked number message. The phone continues to display the original connected number. The call has been parked, and the user who parked the call can retrieve it. When the call is retrieved from the parked state, the call continues, but the caller who was parked does not see the newly connected number.
Restriction
Cisco Unified Communications Manager can park only one call at each call park extension number.
For shared line devices across nodes, the line registers to the node on which the device registers first. For example, if a device from subscriber2 registers first and the line is created in subscriber2 and the publisher node, the line belongs to subscriber2. Each node must be configured with the call park number.
To achieve failover or fallback, configure call park numbers on the publisher node and subscriber nodes.
With this configuration, when the primary node is down, the line device association gets changed to the secondary node, and the secondary node call park number gets used.
If a directed call park (or call park) is initiated from a shared line and the call is not retrieved from any device, the parked call does not always get reverted to the recipient in the shared line (parker).
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Troubleshooting Call Park
Feature
Conference
Delete Server
Restriction
When a conference call is set up between both the shared line and the caller on park reversion or park reversion fails causing a two-party call (between the other shared line and caller). The reason is that, on park reversion, Cisco Unified Communications
Manager extends the call to both devices sharing the line and tries to add either party in conference (party already in conference or party that hit the park). If the party attempts to add the party who is already in the conference first, then the park reversion fails.
When park reversion fails, the shared line can still barge into the call as usual.
If any call park numbers are configured for Cisco
Unified Communications Manager on a node that is being deleted in the Server Configuration window
(System > Server), the node deletion fails. Before you can delete the node, you must delete the call park numbers in Cisco Unified Communications Manager
Administration.
Troubleshooting Call Park
User Cannot Park Calls
Problem
User cannot park calls. When the user presses the Park softkey or feature button, the call does not get parked.
Solution
Ensure that a unique call park number is assigned to each Cisco Unified Communications Manager in the cluster.
The partition that is assigned to the call park number does not match the partition that is assigned to the phone directory number. For more information on partition see the System Configuration Guide for Cisco Unified
Communications Manager.
Call Park Number is Not Displayed Long Enough
Problem
The call park number is not displayed long enough for the user.
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Directed Call Park Overview
Solution
Set the Call Park Display Timer to a longer duration. See the Related Topics section for more information about the Timer.
Related Topics
Configure ClusterWide Call Park, on page 3
Directed Call Park Overview
Directed Call Park allows a user to transfer a call to an available user-selected directed call park number.
Configured Directed Call Park numbers exist cluster-wide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy or idle status of specific directed call park numbers.
Users can also use the BLF to speed dial a directed call park number.
Cisco Unified Communications Manager can park only one call at each directed call park number. To retrieve a parked call, a user must dial a configured retrieval prefix followed by the directed call park number at which the call is parked.
Directed Call Park Prerequisites
A user can park and retrieve a call by using directed call park from any phone that can perform a transfer.
Cisco VG248 Analog Phone Gateways also support directed call park.
The following IP phones (SCCP and SIP) support directed call park BLF:
• Cisco Unified IP Phones 6900 Series (except 6901 and 6911)
• Cisco Unified IP Phones 7900 Series (except 7906, 7911, 7936, 7937)
• Cisco Unified Wireless IP Phone 7925
• Cisco Unified IP Phone Expansion Module (7914, 7915, 7916)
• Cisco Unified IP Color Key Expansion Module
• Cisco Unified IP Phones 8900 Series
• Cisco Unified IP Phones 9900 Series
The following phones (SCCP) support directed call park BLF
Cisco Unified IP Phones 7940, 7960
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Directed Call Park Configuration Task Flow
Directed Call Park Configuration Task Flow
Procedure
Step 1
Step 2
Step 3
Step 4
Command or Action Purpose
Configure ClusterWide Directed Call Park,
on page 16
To configure clusterwide parameter for directed call park.
Configure a Directed Call Park Number, on
page 16
To add, copy, and update a single Directed Call
Park extension number or range of extension numbers.
Configure BLF/Directed Call Park Buttons,
on page 18
Configure a phone button template for
BLF/Directed Call Park.
Synchronize Directed Call Park with
Affected Devices
Synchronize Directed Call Park with Affected
Devices
Configure ClusterWide Directed Call Park
Procedure
Step 1
In Cisco Unified CM Administration, choose System > Service Parameters.
Step 2
To set the timer, update the Call Park Reversion Timer fields in the Clusterwide Parameter(Feature- General) section.
The default is 60 seconds. This parameter determines the time that a call remains parked. When this timer expires, the parked call returns to the device that parked the call or to another specified number, depending on what you configure in the Directed Call Park Configuration window.
What to Do Next
Configure a Directed Call Park Number, on page 16
Configure a Directed Call Park Number
Before You Begin
Ensure that each directed call park directory number, partition, and range is unique within the Cisco Unified
Communications Manager.Before you begin, generate a route plan report. If the Park softkey is also activated
(not recommended), ensure that no overlap exists between call park numbers and directed call park numbers.
If reversion number is not configured, the call reverts to the parker (parking party) after the Call Park Reversion
Timer expires.
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Configure a Directed Call Park Number
Procedure
Step 1
Choose Call Routing > Directed Call Park.
Step 2
Perform one of the following tasks:
• To add a new directed call park number, click Add New.
• To copy a directed call park number, find the directed call park number or range of numbers and then click the Copy icon.
• To update a directed call park number, find the directed call park number or range of numbers.
The directed call park number configuration window is displayed.
Step 3
Configure the fields in the Directed Call Park settings area. See the Related Topics section for more information about the fields and their configuration options.
Step 4
To save the new or changed call park numbers in the database, click Save.
If you update a directed call park number, Cisco Unified Communications Manager reverts any call that is parked on that number only after the Call Park Reversion Timer expires.
Step 5
Click Apply Config.
The Apply Configuration Information dialog is displayed.
Step 6
Click OK.
Step 7
If you are using BLF to monitor directed Call Park numbers, click Restart Devices button on the Directed
Call Park Configuration window. This step is optional if you are using change notification.
What to Do Next
Configure BLF/Directed Call Park Buttons, on page 18
Related Topics
Directed Call Park Configuration Settings, on page 17
Directed Call Park Configuration Settings
Field
Number
Description
Enter the directed call park number. You can enter digits (0-9) or the wildcard character ([], - , *, ^, #) and X (the system allows one or two Xs). For example, enter 5555 to define a single call park number of 5555 or enter 55XX to define a range of directed call park extension numbers from 5500 to 5599. Make sure that the directed call park numbers are unique and that they do not overlap with call park numbers.
Description Provide a brief description of this directed call park number or range. The description can include up to 50 characters in any language, but it cannot include double quotation marks (“), percentage sign (%), ampersand (&), or angle brackets
(<>) and tabs.
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Configure BLF/Directed Call Park Buttons
Field
Partition
Reversion Number
Description
If you want to use a partition to restrict access to the directed call park numbers, choose the desired partition from the drop-down list. If you do not want to restrict access to the directed call park numbers, leave the partition as the default of
<None>.
Note
Make sure that the combination of directed call park number and partition is unique withinCisco Unified Communications Manager.
Enter the number to which you want the parked call to return if not retrieved, or leave the field blank.
Note
A reversion number can comprise digits only; you cannot use wildcards.
Reversion Calling Search
Space
Using the drop-down list, choose the calling search space or leave the calling search space as the default of <None>.
Retrieval Prefix For this required field, enter the prefix for retrieving a parked call. The system needs the retrieval prefix to distinguish between an attempt to retrieve a parked call and an attempt to initiate a directed park.
Configure BLF/Directed Call Park Buttons
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone
Button Template.
The Phone Button Template Configuration window displays.
Step 2
After the configuration window displays, click the Add a new BLF Directed Call Park link in the Association
Information pane.
Note
The link does not display in the Association Information pane if the phone button template that you applied to the phone or device profile does not support BLF/Directed Call Park.
Step 3
Configure the fields in the BLF/Directed Call Park fields area. See the Related Topics section for more information about the fields and their configuration options.
Step 4
After you complete the configuration, click Save and close the window.
The directory numbers are displayed in the Association Information pane of the Phone Configuration Window.
Related Topics
BLF/Directed Call Park Configuration Fields, on page 19
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Directed Call Park Interactions and Restrictions
BLF/Directed Call Park Configuration Fields
Table 2: BLF/Directed Call Park Button Configuration Fields
Field
Directory Number
Label
Label ASCII
Description
The Directory Number drop-down list displays a list of Directed Call Park number that exist in the Cisco Unified Communications Manager database.
For phones that are running SCCP or phones that are running SIP, choose the number (and corresponding partition, if it is displayed) that you want the system to dial when the user presses the speed-dial button; for example, 6002 in 3.
Directory numbers that display without specific partitions belong to the default partition.
Enter the text that you want to display for the BLF/Directed Call Park button.
This field supports internationalization. If your phone does not support internationalization, the system uses the text that displays in the Label ASCII field.
Enter the text that you want to display for the BLF/Directed Call Park button.
The ASCII label represents the noninternationalized version of the text that you enter in the Label field. If the phone does not support internationalization, the system uses the text that displays in this field.
Note
If you enter text in the Label ASCII field that differs from the text in the Label field, Cisco Unified Communications Manager
Administration accepts the configuration for both fields, even though the text differs.
Directed Call Park Interactions and Restrictions
Directed Call Park Interactions
The following table describes feature interactions with the Directed Call Park feature.
Feature
Music On Hold
Interaction
Directed Call Park uses the Default Network Hold
MOH Audio Source for music on hold.
Calling Search Space and Partitions Assign the Directed Call Park Directory number or range to a partition to limit Directed Call Park access to users on the basis of the device calling search space.
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Directed Call Park Interactions
Feature
Immediate Divert
Barge
Call Park
Call Park and Directed Call Park
Interaction
Directed call park supports Immediate Divert (iDivert or Divert softkey). For example, user A calls user B, and user B parks the call. User B retrieves the call and then decides to send the call to a voice-messaging mailbox by pressing the iDivert or Divert softkey.
User A receives the voicemail greeting of user B.
• Barge with Directed Call Park–The target phone
(the phone that is being barged upon) controls the call. The barge initiator “piggybacks” on the target phone. The target phone includes most of the common features, even when the target is being barged; therefore, the barge initiator has no feature access. When the target parks a call by using directed call park, the barge initiator then must release its call (the barge).
• cBarge with Directed Call Park–The target and barge initiator act as peers. The cBarge feature uses a conference bridge that makes it behave like to a meet-me conference. Both phones
(target and barge initiator) retain full access to their features.
We recommend that you do not configure both directed call park and the Park softkey for call park, but the possibility exists to configure both. If you configure both, ensure that the call park and directed call park numbers do not overlap.
A caller who has been parked (the parkee) by using the directed call park feature cannot, while parked, use the standard call park feature.
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Directed Call Park Restrictions
Directed Call Park Restrictions
Feature
Directed Call Park number
Standard Call Park feature
Restriction
Cisco Unified Communications Manager one party can park only one call at each Directed Call Park number.
You cannot delete a Directed Call Park number that a device is configured to monitor (using the BLF button). A message indicates that the Directed Call
Park number or range cannot be deleted because it is in use. To determine which devices are using the number, click the Dependency Records link on the
Directed Call Park Configuration window.
A caller who has been parked (the parkee) by using the Directed Call Park feature cannot, while parked, use the standard call park feature.
Directed Call Park BLF The Directed Call Park BLF cannot monitor a range of Directed Call Park numbers. A user can monitor only individual Directed Call Park numbers by using the Directed Call Park BLF. For example, if you configure a Directed Call Park number range 8X, you cannot use the Directed Call Park BLF to monitor that whole range of 80 to 89.
Directed Call Park for phones that are running SIP The following limitations apply to Directed Call Park for phones that are running SIP:
• Directed Call Park gets invoked by using the
Transfer softkey on Cisco Unified IP Phones
7940 and 7960 that are running SIP.
• The system does not support directed call park when the Blind Transfer softkey is used on
Cisco Unified IP Phones 7940 and 7960 that are running SIP.
• The system does not support directed call park
BLF on Cisco Unified IP Phones 7940 and 7960 that are running SIP, and third-party phones that are running SIP.
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Call Park and Directed Call Park
Troubleshooting Directed Call Park
Troubleshooting Directed Call Park
User Cannot Retrieve Parked Calls
Problem
User cannot retrieve parked calls. After dialing the directed call park number to retrieve a parked call, the user receives a busy tone, and the IP phone displays the message, “Park Slot Unavailable”.
Solution
Ensure that the user dials the retrieval prefix followed by the directed call park number.
User Cannot Park Calls
Problem
User cannot park calls. After the Transfer softkey (or Transfer button if available) is pressed and the directed call park number is dialed, the call does not get parked.
Solution
Ensure that the partition that is assigned to the call park number matches the partition that is assigned to the phone directory number. Ensure that the partition and calling search space are configured correctly for the device. For more information about the partition, see the System Configuration Guide for Cisco Unified
Communications Manager.
User Receives a Reorder Tone After the Reversion Timer Expires
Problem
User cannot park calls. The user receives a reorder tone after the reversion timer expires.
Solution
Ensure that the user presses the Transfer softkey (or Transfer button if available) before dialing the directed call park number, and then presses the Transfer softkey (or Transfer button) again or goes on hook after dialing the directed call park number. Because directed call park is a transfer function, the directed call park number cannot be dialed alone.
Note
You can complete the transfer only by going on hook rather than pressing the Transfer softkey (or Transfer button) a second time if the Transfer On-hook Enabled service parameter is set to True.
User Receives a Reorder Tone or Announcement
Problem
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User Cannot Park a Call at a Number Within The Range
User cannot park calls. After pressing the Transfer softkey (or Transfer button if available) and dialing the directed call park number, the user receives a reorder tone or announcement.
Solution
Ensure that the dialed number is configured as a directed call park number.
User Cannot Park a Call at a Number Within The Range
Problem
After configuring a range of directed call park numbers, the user cannot park a call at a number within the range.
Solution
Review the syntax for entering a range of directed call park numbers. If incorrect syntax is used, the system may appear to configure the range when it actually does not.
Parked Calls Revert Too Quickly
Problem
Parked calls revert too quickly.
Solution
Set the Call Park Reversion Timer to a longer duration.
Park Slot Unavailable
Problem
User cannot park calls. After pressing the Transfer softkey (or Transfer button if available) and dialing the directed call park number, the user receives a busy tone, and the IP phone displays the message, “Park Slot
Unavailable".
Solution
Ensure that the dialed directed call park number is not already occupied by a parked call or park the call on a different directed call park number.
Parked Calls Do Not Revert to the Parked Call Number
Problem
Parked calls do not revert to the number that parked the call.
Solution
Check the configuration of the directed call park number to ensure that it is configured to revert to the number that parked the call rather than to a different directory number.
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Call Park and Directed Call Park
Number or Range Cannot Be Deleted Because It Is in Use
Number or Range Cannot Be Deleted Because It Is in Use
Problem
When an attempt is made to delete a directed call park number or range, a message displays that indicates that the number or range cannot be deleted because it is in use.
Solution
You cannot delete a directed call park number that a device is configured to monitor (by using the BLF button).
To determine which devices are using the number, click the Dependency Records link in the Directed Call
Park Configuration window.
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