ProScript
User Guide
_________________________________________________________________________
Short Messaging Service (SMS) In
ProScript
Version
Release Date
Author
1.0.1
07/01/2011
Rx Systems
SMS v1.0.0
ProScript
Table of Contents
Introduction ......................................................................... 3
How does it work? ................................................................. 3
SMS control panel ................................................................. 4
Logging in to the SMS control panel ......................................... 4
Purchasing SMS credit/Viewing Bundle prices ............................ 5
Sending Text Messages from ProScript................................. 7
Send Text Message Window ................................................. 8
Predefined messages ............................................................. 8
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ProScript
Introduction
Rx Systems have teamed up with an SMS text service provider (24x) to
offer this new service which enables you to keep in touch with your
patients by sending them text messages directly to their mobile phone
using the ProScript application. This will enable you to advise them of
various things such as when their prescriptions are ready for collection or
when a repeat is due, or maybe even just a seasonal greeting. The feature
can also be configured to allow your patients to reply to text messages
which are converted to email by 24x and sent to an email address of your
choice.
How does it work?
To set up the SMS feature, you will need to contact the RxSystems admin
team. They will then send you a sign up form, and once completed and
returned via fax or post, an account will be created for you and an
electronic update will be sent to your system to enable the SMS feature in
ProScript.
A username and password will be sent to your email address and mobile
phone number which will be required for you to purchase SMS “bundles”
online using a website created specifically for Rx Systems SMS users. As
well as purchasing bundles of texts, this website also allows you to view a
full audit trail of texts sent/received, view your remaining messages, and
several other useful features which will be explained later in this guide.
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SMS control panel
The SMS control panel is a website (http://www.24x.com/RxSystems)
created by Rx Systems for SMS users. This website allows you to:
a) View the price of SMS bundles
b) Purchase SMS bundles
c) View statistics such as remaining credit, texts sent today/this
month/last month.
Tip: You may wish to add the above link to your favourites...
Logging in to the SMS control panel
When navigating to this link, you will be required to enter your username
and password.
Enter your username and password
here, and then click on the Login
button.
Note: This is the username and password that you should have received
to the email address and mobile number specified on the sign up form. If
you have not received it, please contact the Rx Systems Admin
department who will be able to assist you.
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After entering the username and password, the following screen will
appear.
As you can see there are several features on the screen that are offered
by 24x.com, but for now we will concentrate on the main features which
are purchasing SMS credits, viewing stats, and viewing the audit trail.
Purchasing SMS credit/Viewing Bundle prices
Initially you will need to purchase SMS credit. This can be done by clicking
on the “Top Up Credit” link (highlighted in RED on the screen below).
Here, you can view the offers available on purchasing SMS bundles, and
enter the amount in the “number of credits required” box at the bottom of
the page. Enter the amount of “credits” you wish to purchase and click the
[Calculate Cost] button.
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The total price of the credits will be shown at the bottom of the page
(highlighted in RED above). If you would like to enter a different amount
of credits, simply re-enter the amount you require and click [Recalculate]. Otherwise select [Buy Now], to purchase the credits.
The next two screens simply require your details and payment details.
Enter your details in the first form shown, and enter your payment details
on the next.
Once your payment has been accepted, a confirmation will be shown on
the screen at which point you are ready to send text messages from
ProScript.
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Sending Text Messages from ProScript
There are three areas within ProScript where text messages can be
created and sent to patients:
1) The ‘Patient Details’ screen.
2) At the end of a dispensing.
3) The RMS screen (if applicable)
Note: Before being able to send text messages using any of the above
methods, you will need to ensure that a mobile number exists in the
patient’s records.
1) To send a text message to a patient from within their ‘Patient
Details’ screen, select the [Alt+F1 – Send Text Message] button
at the bottom of the ‘Patient Details’ window (highlighted in RED
below). Once this option is selected, the “Send Text Message”
window will appear. See the heading “Send Text Message Window”
for information.
2) To send a text message to a patient immediately after dispensing,
place a tick in the “Send SMS” (highlighted in BLUE above). After
“ticking” this option, the “Send Text Message” window will appear
after every dispensing for this patient. See the heading “Send Text
Message Window” for information.
3) To send a text message
to a patient registered on
the RMS module, enter the
RMS module, highlight the
patient you wish to send
the message to, and select
the [Send SMS] option.
Highlight the patient in this list
Click this option to display
the “Send SMS window”
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Send Text Message Window
Selecting any of the methods above to send a text message displays the
following window. Follow the options shown below to send a text message
to the patient selected.
Enter the message you
wish to send here.
ProScript can also be preconfigured to auto
populate this section with
a preconfigured text
message, so you don’t
have to enter one each
time. To enter a preconfigured message,
please contact our
helpdesk.
The text message can be
scheduled and sent at a
later time if required by
placing a tick in the
checkbox, and entering
the date/time you wish to
send the message. By
default it shows today’s
date and time.
This section shows the reply email
address you provided to us in your
sign up form. If you wish to change it,
you can do so here.
Once you have configured the screen, press [F10 – OK] to send the
message.
Predefined messages
By default ProScript is configured to display the message ‘Your
prescription is ready for collection’. However, it can also be configured to
allow users to select from a list of your own pre-defined messages. This
can be useful if you need to send a handful of different messages.
The process of sending Pre-defined messages
is very similar to sending the default message
with only difference being that the user
selects one of the predefined message from
the list.
The “Other” option allows free-typing of
messages in instances where none of the predefined messages are applicable. The “other”
option can also be removed if you prefer your
users not to be able to free type messages.
Please contact Rx Systems helpdesk if you
wish to enable pre-defined text messages.
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