BT Smart Home Cam 100 User Guide

BT Smart Home Cam 100

User Guide

1

Download app

Important: don’t launch the app when you’ve downloaded it. Complete Step 2 before launching the app.

a On the smartphone or tablet you’ll use to monitor your home, install the BT Home

Cam app through its usual app store. Search BT Smart Home Cam, to find it.

For Apple tablet users, search in the Phone section of the app store.

Apple App Store Google Play Store

2

Connect camera

a Plug in the BT Smart Home Cam 100.

b Slide the camera switch up, for setup mode.

c Go to Wi-Fi settings on your smart device.

Connect your device to the BT Smart Home Cam’s wi-fi signal; it’s called

HomeCam-XXXX. When it’s connected, go to Step 3.

iOS Android

If you can’t see the Home Cam, or if you can’t connect your device, try moving your device closer to the camera.

3

Open the app

a Open the BT Home Cam app you installed in Step 1.

b

Touch Yes on the BT Home Cam app message.

If you don’t get a confirmation message, follow Point c in

Step 2 again and wait until your connection’s confirmed.

c

Touch Continue for the

Camera setup.

Set up complete

Setup

Camera

Setup

Network

Touch Connect camera

to Internet.

Setup

Camera

Setup

Network

Slide the switch at the back to Camera.

Wait until the Network light is solid green, then press Continue.

Choose your home wi-fi network from the list

(not the camera network).

Enter the account details you created above.

Enter your home wi-fi password and touch Continue.

Create a new account if you don’t have one already and touch Continue. Otherwise touch Use existing.

This will be your BT Smart

Home Cam account.

Make a note of your username and password as you’ll need them later.

Enter a camera name and description and touch Continue.

Want to use a second device to view the camera? Download the app and use the same login credentials.

App features

Touch a camera name to see its view.

Touch the arrow for Camera Settings.

Key camera icons

Camera is viewable only by you.

Camera is viewable by you and anyone you have chosen to share with.

Touch this icon to see all cameras set up on your account.

Touch this icon to take a snapshot of the live video.*

Touch these icons to start and stop recording videos.*

Touch these icons to Mute and Unmute live audio whilst monitoring.

This indicates the current streaming quality.

* Snapshots and videos are saved to your device where your photos/videos are normally saved

Help

Light status

State

Starting up

Establishing connection

OK

Camera mode

Network light

Flashing green

Solid green

Can’t connect to your home network Flashing amber

No internet or no cloud Solid amber

Setup light

Solid green, then flashing green Off

Off

Off

Off

Off

State

Starting up

Preparing for setup

Ready for setup

Setup mode

Network light Setup light

Solid green, then flashing green Off

Flashing amber

Flashing amber

Flashing green

Solid green

Can’t find the app on the store

• Check phone compatibility and search for ‘BT Home Cam’. If your phone isn’t compatible, the app may not appear in the store.

Can’t connect to camera with wi-fi during set-up

• Move your phone/tablet nearer to the camera during set-up.

• Make sure the camera is switched on.

Camera does not connect during set-up

• Camera may be out of Wi-Fi range of your router. Move the camera closer to your router.

• Make sure your internet is working.

Poor video quality

• Video quality depends on the bandwidth of your connection, especially when using over a mobile network. Although the camera will usually auto-adjust to the optimum bandwidth, if you permanently get poor quality, you could try a lower resolution or lower frame rate, by changing your camera settings.

General information

For information on safety instructions, technical information or setting up the

BT Smart Home Cam 100, please see the Frequently Asked Questions at bt.com/producthelp

Guarantee

Your BT Smart Home Cam 100 is guaranteed for a period of 1 year from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Smart Home Cam 100 or any component thereof which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• the guarantee shall only apply to defects that occur within the 1 year guarantee period

• proof of purchase is required

• the equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

To find out what to do if your BT Smart Home Cam 100 is in or outside of the 1 year guarantee, please see the

FAQ at bt.com/producthelp

How to recycle your equipment

The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin.

It’s all part of the Waste Electrical and Electronic

Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.

You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

R&TTE Directive & Declaration of Conformity

This equipment complies with the essential requirements for the Radio Equipment and

Telecommunications Terminal Equipment Directive

(1999/5/EC).

For a copy of the Declaration of Conformity please refer to bt.com/producthelp

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative

Commons 3.0 Attribution License.

Box content

BT Smart Home Cam 100 Power supply Screws and wall plugs

Compatibility iOS

5.0 upwards

Android™

2.3 upwards

Web

Major browsers: Chrome,

Explorer and Safari

Find out more

• If you need more help, go to bt.com/producthelp where you can view

Frequently Asked Questions.

• If you cannot find the answer to your problem in the Frequently

Asked Questions, then please call our free Helpline on 0808 100 0255.

Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time.

Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of a contract.

© British Telecommunications plc 2014. Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

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Printed in China / Issue 1 / ADP02-14