If you have never created a log in or used our previous website continue following the instructions over the next several
pages until you get to the bottom of page 13.
If you have used our website prior to the upgrade, please go to page 14 and follow the instructions to the end.
To create an online account through the Pamentus Payment System, customers will still log on to www.polk-county.net and
select Utilities Online Bill Pay from the menu on the left side of the page.
Page 1
On this page you will need to click on Create New User to create your new user ID. Once you have created your new user ID, you
will come to this page to log in by clicking on the Login option
Next is the Create New User Page. Fill in the information and then click on Create New User
Page 2
Page 3
This page will pop up once you have successfully created your log in.
Page 4
At this point you will need to log in to your email and click the link to enable email address. Below is a example of the email.
You will then go to a screen telling you that your email has been enabled. You can click log in at this point by clicking login in at
the top or bottom of the page or by going back to the Utilities Online Bill Pay screen where you went to create new user ID.
When you log in you will be taken to this page.
Page 5
See below. You can select log in from this screen in two locations
Page 6
This is the user log in screen, please enter your user ID (email address) and password and click on the logon button
Page 7
Please choose Select Account from the left side of the page in the Blue area.
Page 8
Next Click on Add Account
Page 9
You will need to enter your account number and cycle/ route number on the Add Account page. The first part of your account
number (the part before the dash-) goes in the first box and the second part of your account number (after the dash-) goes in
the second box on the Account ID line. The first 2 digits of your cycle/ route number, which can be found on your utility bill,
go in the first box and the second two digits will go in the last box in the Cycle/ Route number boxes. If you have more than
one account you will need to add each one separately.
First part of acct # before the
dash – goes in the first box.
Second part after the dash
goes in the second box. The
cycle number goes in the first
box and the route number
goes in the second box.
Your Cycle/ Route number can be found on your utility bill.
Once you have entered your account number, cycle number, and route number you will click on submit.
Page 10
Once you hit submit you will see this page. Click on Select Account to go to the list of your accounts
Page 11
Once you click on select account you will come to this page. Click on the account number for the account you would like to
access.
Page 12
Options for the account will appear on the left side in the Blue area.
Online
Account
Options
Page 13
To create an online account through the new Pamentus Payment System, customers will still log on to www.polk-county.net and
select Utilities Online Bill Pay from the menu on the left side of the page.
This will take you to the page below. On this page you will need to click on Login to create your new user ID. Please clcik on Log
in.
Page 14
After you click on Log in the following screen will pop up. Please enter your account number with the dash ( - ) in the User ID
box and your password for our old site in the password box. You will then click Logon.
Page 15
Below is the Create New User Page. Fill in the information and then click on Create New User
Page 16
This page will pop up once you have successfully created your log in.
Page 17
At this point you will need to log in to your email and click the link to enable email address. Below is a example of the email.
Page 18
You will then go to a screen telling you that your email has been enabled. You can click log in at this point by clicking login in at
the top or bottom of the page or by going back to the Utilities Online Bill Pay screen where you went to create new user ID.
When you log in you will be taken to this page.
See below. You can select log in from this screen in two locations
Page 19
This is the user log in screen, please enter your user ID (email address) and password and click on the logon button
Page 20
Please choose Select Account from the left side of the page in the Blue area.
Page 21
Once you click on select account you will come to this page. Click on the account number for the account you would like to
access. If you have multiple accounts with Polk County Utilities, you can add all of your accounts to one log in. For instructions
on adding accounts to your user ID, please see pages 8-10.
Page 22
Options for the account will appear on the left side in the Blue area.
Online
Account
Options
Page 23
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