The enterprise server can be installed on a physical machine or run as a virtual machine. The server provides the PINs, resolves PIN issues, provides monitoring and alerts, and allows IT to manage the Unite solution.

NOTE: The IIS web server and Microsoft SQL database server can be installed on separate machines.



Microsoft Windows Server 2012 or later



Microsoft Internet Information Services with SSL enabled. This will require a trusted web server certificate with an internal or public root of trust



Microsoft SQL Server 2012 R2 or later (Recommend latest patch)



Microsoft SQL Management Studio



Microsoft .NET 4.5 or later



Intel Unite Enterprise Server software version 3.0 PV or later



4 GB RAM



64 GB available Solid State Drive (SSD) storage

2.2 Hub Requirements



The Hub requires network setup to collaborate with the Enterprise server.



Windows 10 Pro Enterprise



Microsoft .NET 4.5 or later



Intel Core ™ i5-5300U vPro System



8 GB RAM



64 GB available SSD storage

2.3 Client Requirements

The Intel Unite software is installed on end users’ systems. The application allows users to connect to the Hub to perform wireless display.

For Windows:

 Microsoft Windows 7, 8, 8.1, 10 RS1 or RS2 with latest patches applied

For iOS:

 Mac PC OS X version 10.10.5 or higher:

 IOS iPad version 9.3 or higher:

For Chrome and Android:

 Chromebook any version

 Android for Phones and Tablets version 5.1 or higher

2.4 IT Considerations and Network Requirements

Hub and Client installation should be managed using your IT department’s established process for software distribution. To ensure reliability, it is strongly recommended that the Hub uses a wired network connection.

This will prevent wireless bandwidth saturation, especially in congested areas.

Another consideration is that you will need to allow the Intel Unite software to accept incoming connections.

This may require you to add an exception to the firewall installed on the Hub. Please contact your firewall vendor for specific details on how to create application exceptions.

In a production environment, it is strongly recommended that you use a Fully Qualified Domain Name (FQDN) and to setup a DNS service record, which points to the Enterprise Server. This provides the easiest method for

Hub and Clients to locate the Enterprise Server.

As a security upgrade, the application accepts only SHA-2 or greater certificates. This may require you to upgrade the certificates on your web server. Work with your IT Security team to get SHA-2 certificates during setup.

2.5 System Architecture

 Corporate Wide Access

 Up to 100 of connected users

 Local Access or Across Entire Intranet

 VPN Connections

 Scalable Architecture

 Synchronized Security

3. Enterprise Server Setup and Installation

3.1 Prepare Enterprise Server Installation

 Download Windows Server 2012 R2 ISO. https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2

 Prepare Windows Server 2012 R2 CD Key.

 Download Microsoft SQL Server Express 2014 or higher. https://www.microsoft.com/en-us/download/details.aspx?id=42299

 Download Microsoft SQL Server Management Studio 2012 or higher. https://msdn.microsoft.com/library/mt238290.aspx

 Request two IP addresses from IT; one for the Enterprise server and one for the Hub.

 Request the Hub login name for Skype for Business (for example “room01”) from IT.

 Download the latest Intel Unite Enterprise Server Software https://actiontec.zendesk.com

 Download the latest Unite Hub Software. https://actiontec.zendesk.com

 Download the latest Add-in Microsoft Outlook Software. https://actiontec.zendesk.com

 Download the latest Plug-in for Guest Access. https://actiontec.zendesk.com

 Download the latest Skype for Business (Lync) for Windows 10. http://lync-windows-10.en.softonic.com

 Download the latest Plug-in for Skype for Business. https://actiontec.zendesk.com

 Safely store the Admin Portal username and password for later use.

3.2 Install MS Server 2012 R2

Note: If you already have installed MS Server and MS SQL Server, skip this section.

1. Insert MS Server 2012 R2 CD or USB to your PC.

2. When enter the MS Server 2012 R2 Product Key, select Windows Server 2012 R2 Standard (Server with a GUI)

3. Wait until MS Server 2012 R2 installation is complete.

4. Go to Control Panel and click the Windows Update icon.

5. Click Check for updates.

Note: Over 195 files need to Install and Update in Windows Update.

6. Wait until Windows update is completed, and reboot the PC.

3.3 Setup Static IP Address in PINSERVER

Rename the Enterprise server PC

1. Select This PC on the desktop and right-click to select Properties.

2. Under Computer Name, click Change Settings.

3. Click Change to rename this computer.

4. At Computer Name enter PINSERVER.

Note: You can use another name as you wish.

5. Click OK and make sure to reboot the PINSERVER

Setup Static IP Address in PINSERVER

6. Right-click on Network at System Tray in the bottom-right corner

7. Select Open Network and Sharing Center

8. Click Ethernet, and click Properties button

9. Double click Internet Protocol Version 4 (TCP/IPv4)

10. Set up Static IP address in PINSERSER

Note: IP Address and default gateway are dependent on your network, such as 192.168.x.x.

11. Click OK button

3.4 Install IIS and other features in PINSERVER

1. At the Server Manager Dashboard, click Add Roles and Features.

2. At the Before You Begin, click Next button.

3. At Installation Type, click Next button.

4. At the Server Selection, click Next button

5. At the Server Roles, Select Active Directory Certificate Services.

6. Select or Check Active Directory Domain Services

7. Select or Check DNS Server

8. Select or Check Web Server (IIS)

Note: These features are required to install in PINSERVER

9. Click Next Button

10. At Features, select .NET Framework 4.5 under .NET Framework 4.5 Features.

11. Select ASP .NET 4.5 under .NET Framework 4.5 Features

12. Select or Check HTTP Activation under WCF Services

13. Click Next Button

14. At the AD DS, click Next button

15. At DNS Server, click Next button

16. At Web Server Role (IIS), click Next button

17. At Role Services, click Next button.

18. At Confirmation, click Install button

19. Wait until all features are completely installed.

20. Click Close button, and make sure to reboot the PINSERVER PC.

3.5 Setup Domain in PINSERVER

1. There are two options to promote domain controller

Option-1: Click on the Flag Icon and select Promote this server to a domain controller

Option-2: Click on More showed in the yellow bar at server page or AD DS page

2. At the Deployment Configuration, there are 3 options to setup domain in AD DS.

1) Add a domain controller to an existing domain

2) Add a New domain to an existing forest

3) Add a new forest

Note: The option depends on your network environment

Note: If you select option-3 New Forest, please refer to following instructions.

1. Select Add a New Forest.

2. Input Domain_Name in Root domain name section.

3. Click Next button.

4. At the Domain Controller Options, enter a new password in Password section.

5. Input the same password in Confirm Password section.

6. Click Next button.

7. At DNS Options, uncheck Create DNS delegation.

8. Click Next button.

9. At Additional Options, domain name is automatic promoted in The NetBIOS domain name section.

10. Click Next button.

11. At Paths, click Next button.

12. At Review Options, click Next button.

13. At Prerequisites Check, click Install button.

14. After installation, the PINSERVER PC will automatic reboot.

3.6 Install SQL EXPRESS in MS Server

Note: Both MS SQL Server Express and Management Studio can be installed on the same PC (PINSERVER).

1. Double click SQLEXPR_x64_ENU.exe (Make sure your PC is 64-bit)

2. Click New SQL Server stand-alone installation or add features to an existing installation

3. Check I accept the license terms and click Next button

4. In Feature Selection section, click Select All button and click Next

5. In Instance Configuration section, user can change unique Name Instance and Instance ID.

Note: Name Instance and Instance ID must be the same.

6. Click Next button.

7. In section, click the arrow to pull down the menu.

8. Select <<Browse…>>

9. Enter an object name as Administrator at Enter the object name to select block.

10. Click Check Names button. If the object name cannot be found, check back the administrator login name correctly

11. Click OK button

12. Enter administrator password

13. Click Next button

14. In Database Engine Configuration section, select Mixed Mode (SQL Server authentication and Windows

authentication).

15. Use as same password as administrator login.

16. Click Next button for installation.

17. Verify if all features have successfully installed.

18. Click Close button.

3.7 Install SQL Management Studio in MS Server

Note: Both MS SQL Server Express and Management Studio can be installed in the same PC (PINSERVER).

1. Double click SQLManagementStudio_x64_ENU.exe (Make sure your PC is 64-bit)

2. Click New SQL Server stand-alone installation or add features to an existing installation

3. At Installation Type, click Next button.

4. At License Terms, check I accept the license terms and click Next button.

5. At Feature Selection section, click Next button.

6. Wait for installation to complete

7. Verify all features have successfully installed.

8. Click Close button

3.8 Add MIME Type in IIS Manager

1. Open the Server Manager Dashboard.

2. Click Tools\Internet Information Services (IIS) Manager

3. Click Computer Name (PINSERVER) in the left panel.

4. A message pops up, click No to continue.

5. Double Click MIME Types.

6. In Actions section click Add…

7. Type dmg at File Name Extensions.

8. Type application/octet-stream at MIME Type.

9. Click OK button.

3.9 Security Certificates and Network Integrity

Note: To maintain the security of your network environment, the Hub with Intel Unite requires users to install an SHA2 certificate in the IIS Server and create a public key.

Note: Numerous companies supply SHA2 SSL Certificates, each having different setup procedures. Find the certificate that best meets your needs. Here is an example of installing a Thawte Symantec certificate.

1. Create SHA2 SSL Certificate in Thawte Symantec Website.

2. Open IE Browser or Firefox Browser.

3. Enter URL: https://search.thawte.com/support/ssl-digital-certificates/index?page=content&actp=CROSSLINK&id=INFO

1773

4. Following the steps by URL link above how to create CSR.

5. Download the SSL Assistant tool for Windows.

6. Unzip and Open SSL Assistant tool

7. Generate CSR

8. Enter all certificate information as need

9. At the Website field enter pinserver.my_company.com

10. Click Continue button.

11. Click Save button to save CSR file.

12. This SHA2 Certificate may take few days to completed order process.

3.10 Check SHA2 SSL Certificate status

Note: SHA2 certificate purchasing should be completed.

1. Open IE Browser or Firefox Browser

2. Enter URL: https://cryptoreport.websecurity.symantec.com/checker/views/csrCheck.jsp

3. Copy and paste the CSR that you have purchased SHA2 Certificate

Note: You must copy from –BEGIN NEW CERTIFICATE REQUEST-- to –END NEW CERTIFCATE REQUEST--

4. Click Check button, and you should see the message “CSR Successful checked”

5. If the CSR check is failed, a. Make sure paste correct CSR file b. Make sure you have paid for the SHA2 Certificate c. Make sure CSR is generated correctly by Certificate Information

3.11 Install SHA2 SSL Certificate

1. After completed purchasing the SHA2 certification, download and Install the SHA2 Certificate from URL: https://getcert.thawte.com/process/trust/home?digest=23e9f902a2585b499abb7018aab7a07e&language=

2. Follow the steps to Install SHA2 Certificate

Note: This setup requires to use PINSERVER PC to get SHA2 Certificate

3. Download the SHA2 Certificate and unzip the SHA2 Certificate

Note: Select Microsoft IIS and version xx (Depends on your MS Server)

4. Copy ssl_certificate.p7b and install to your Server Certificates

Note: SHA2 Certificate file may have different extension file name depends on your company.

3.12 Create SHA2 SSL Certificate in IIS Manager

Note: SHA2 SSL Certificate installation must be completed before proceeding this section.

1. In the Server Manager Dashboard, click Tools and select IIS Manager.

2. In Internet Information Services (IIS) Manager window, expand the PINSERVER left panel.

3. A message pops up. Click No button.

4. Expand Sites and highlight Default Web Site.

5. Click Bindings at right column, and click Add.

6. In Type section, select https in the pull-down menu.

7. In Port section, enter 443.

8. In SSL Certificate section, select PINSERVER in the pull-down menu.

Note: PINSERVER is a unique name you created earlier.

9. Click OK button.

10. Click Close button.

11. Return to the Internet Information Services (IIS) Manager window.

12. Highlight the Computer Name (PINSERVER) in left column.

13. A message pops up. Click No button to continue.

14. Double click Server Certificates

15. Verify Issue to is pinserver.my_company.com, and Expiration Date is your timestamp

3.13 Create Service Record in DNS Server

1. In Server Manager Dashboard, click Tools and select DNS.

2. Click Forward Lookup Zones. If it is blank, please create a new zone as the following steps. i. Right click Forward Lookup Zones and select New Zone from the popup menu. ii. Click Next button

iii. Select Primary Zone, and click Next button iv. In Create a new file with this file name section, leave it as default. v. Click Next button.

vi. Leave things as default and click Next button. vii. Click Finish button

3. If you already have a zone in Forward Lookup Zones, please follow the steps below. i. Click Forward Lookup Zones ii. Click right button under your_company_name.com iii. Select Other New Records…

iv. Select Service Location (SRV) v. Click Create Record button vi. In Service section, enter _uniteservice vii. In Protocol section, enter _tcp viii. In Port number section, enter 443 ix. In Host offering this service section, enter pinserver.your_company_name.com x. Click OK button and Done button.

3.14 Install Intel Unite Enterprise software into PINSERVER

Note: Installing Intel Unite Enterprise version 3.1 requires upgrading or reinstall SQL EXPRESS Server.

1. Double click Intel Unite Server.mui.msi

2. Click Next button

3. Check I accept the terms in the License Agreement, and click Next button

4. In SQL Hostname section, enter PINSERVER\SQLEXPRESS

Note: SQL Hostname must be the same as Instance Name, according to your setup in section 3.6 of this user manual (Install SQL EXPRESS in MS Server).

5. Select Specify Username and Password (SQL Authentication)

6. Enter your login ID (“sa” here is just an example)

7. Enter your password that was set up in section 3.6 of this user manual (Install SQL EXPRESS in MS Server)

8. Click Test Connection button. There should be a popup message shows “Connecting to the database server success!”

Note: If the connection failed, check the SQL server name is entered correctly.

9. Expand the Database pull down menu

10. Select Enter feature will be installed on local hard drive

11. Click Next button

12. Click Install button, and wait until installation is completed

3.15 Validate CCService.asmx at the PINSERVER

1. Open a browser and enter URL https://pinserver.your_company_name.com/unite/CCService.asmx

2. Click Get Profile.

3. Enter Test value and click Invoke.

4. The server should return the XML file

Note: If the XML file has a login exception error, then check the SQL installation above.

3.16 Validate Admin Portal at the PINSERVER

1. Open a browser and enter URL https://pinserver.your_company_name.com/admin

2. There should be a Admin Portal Login Page shows up

Note: If this page does not show up, click on Login button

3. Login to Admin Portal. The instructions show in section 5 of this user manual (Remote Management

Settings)

3.17 Validate Download at the PINSERVER

1. Open a browser

2. In URL: Enter https://pinserver.your_company_name.com/download

3. There should be a software download page shows up

3.18 How to change background image and display URL Text

Note: The background image file should be copied into PINSERVER.

Full Screen Room Mode Enable/disable Hub full screen

False = PIN in upper right only

True = PIN in upper right and a full screen background.

Boolean False

Full Screen Room Mode

Background Image Stretch

Full Screen Room Mode

Background URL

1. Open Windows Explorer

Flag to set the background image to stretch across the entire screen

False = PIN in upper right only

True = PIN in upper right and stretch across the entire screen

Sets background specific image (jpg/png) to the Hub. JPG file

must be copied into PINSERVER at c:\inetpub\wwwroot\Background\filename.jpg

Enter: http://pinserver.comapny_name.com/Background/filename.jpg

At the blank field

Boolean True

String Blank

2. Copy a file in JPG format from your USB that you want to set as your background image

3. Go to C:\inetpub\wwwroot\Background folder.

4. Paste the JPG file to Background folder

5. Continue with a browser

6. In URL: Enter https://pinserver.company_name.com/admin

7. Login into the Admin Portal

8. Click Groups and select Profiles

9. Click View Details Icon

10. Set Full Screen Room Mode to True

11. Click Save

12. Set Full Screen Room Mode Background Image Stretch to True

13. Click Save

14. Set Full Screen Room Mode Background URL by

15. Enter https://pinserver.company_name.com/Background/name.jpg in the blank area

16. Click Save

Note: If Full Screen Room Mode is not turned ON, then URL Text will not display.

Congratulation!

Now you have completed setting for your PINSERVER

4. Hub Setup and Installation

4.1 Setup the Hub

1. Click Windows Key and search “PC”

2. Right click This PC and select Properties

3. In Computer Name section click Change Settings

4. Click Change to rename this computer

5. In Computer Name section, enter SW_Conf_Room (This is just an example)

Note: SW_Conf_Room can be changed to any name of maximum 15 bytes.

6. Click More, and enter your_company_name.com

7. Click OK and reboot the Hub

Note: Make sure the Hub is reboot, otherwise the setting will not be implemented.

8. Setting Static IP address in Hub is optional.

9. You can select Obtain an IP Address Automatically instead

Note: IP Address and default gateway are dependent in your Network. For example; 192.168.x.x.

4.2 Setup Remote Desktop Connection

Note: You may use any Client PC to validate a PINSERVER which is connected to the same network.

1. Press Windows Key and search “PC”

2. Right click on This PC and select Properties

3. Click Remote Tab, and check Allow Remote Assistance connections to this computer

4. Select Allow remote connections to this computer, and check Allow connections only from computer running

Remote Desktop with Network Level Authentication (recommended)

5. Click OK button

6. Press Windows Key and search Network and Sharing Center

7. Click Network and Sharing Center

8. Click Change Advanced Sharing Settings

9. Check Turn ON network discovery

10. Check Turn ON File and Printer Sharing

11. Click Save Changes

12. Press Windows Key and enter cmd. This will open a DOS Command terminal.

13. At the prompt and type: ipconfig <enter>

14. If you are connected by wired network cable, scroll up to Ethernet Adapter Ethernet

15. If you are connected wirelessly scroll up to Wireless LAN Adapter Wi-Fi.

16. Write down the IP address, you will need it later.

4.3 Validate Remote Connection

Note: Use any Windows PC remote connection to connect the Client to the Hub. Make sure both PCs are connected to the same network.

1. Make sure DNS service record is working properly.

2. Press Windows Key and enter cmd. This will open a DOS Command terminal.

3. At the prompt type: ping x.x.x.x <enter> (The IP address from the Hub)

4. Observe the IP Address and ping path. If the IP address replied “timeout”, then check the network setting. Be sure the domain must be the same network.

5. Press Windows Key and enter Remote Desktop Connection

6. Click Remote Desktop Connection

7. In Computer section, click the pull-down menu and select your IP address

Note: The IP address should be the same as you have in section 4.1 of this user manual (Setup Remote

Desktop Connection)

8. In User Name section, enter the Windows 10 login user name of the Hub

9. Click Connect

Note: If the Remote Desktop Connection shows an error message, check if Client PC and Hub are connected to the same network.

10. Click OK button

11. Enter Administrator login password

12. Click OK button

13. Click Yes button to confirm that you can access Remote Desktop Connection.

14. If the IP address shows on the Desktop, now you have successfully connected the Client PC to the Hub

15. Now you can control or troubleshoot the Hub

4.4 Validate DNS service record

Note: You may use any PC to validate the PINSERVER which is connected to the same network.

1. Open CMD DOS prompt.

Type: nslookup –type=SRV _uniteservice._tcp.your_company_name.com

4.5 How to upgrade Intel Unite software from v3.0 to v3.1

Please following this procedure how to upgrade Intel Unite software including the Client, Hub and PINSERVER.

1. Uninstall Intel Unite Hub 3.0 at Uninstall Program from Hub

2. Uninstall Intel Unite Enterprise 3.0 at Uninstall Program from PINSERVER PC

3. Uninstall Microsoft SQL Server 2014 at Uninstall Program from PINSERVER PC

4. Uninstall all Microsoft SQL software at Uninstall Program from PINSERVER PC (See Section 9.1)

Note: DO NOT uninstall any Microsoft Visual C++ Redistributable

5. Install MS SQL EXPRESS 2014 (See Section 3.6)

6. Install MS SQL Management Studio 2014 (See Section 3.7)

7. Install Intel Unite Enterprise 3.1 software to PINSERVER PC (See Section 3.14)

8. Install Intel Unite Hub 3.1 software to the HUB (See Section 4.6)

4.6 Install Intel Unite software into the Hub

1. Double click UniteSetup folder on Hub Desktop, and open the Unite folder.

Note: Please visit https://actiontec.zendesk.com to check the latest version of software.

2. Double click filename Intel Unite Hub.mui_version.msi

Note: Make sure you selected the correct installer!

3. Click Next button

4. Check I accept the terms in the License Agreement and click Next button

5. Select Enterprise and click Next Button

6. Select Automatically Find Server and click Next button

7. Click Next button as default.

8. Click Install button

9. Uncheck Launch Intel Unite Application.

10. Click Finish button

11. Double click DisableCheckCertificateChain.reg key

Note: See Appendix A below (How to Disable Check Certificate Chain).

12. Launch Intel Unite software on the Hub. The PIN should show on the TV screen

Note: If the PIN shows scrolling dashes go to the troubleshooting section in this user manual.

4.7 First time launch Intel Unite Software

Note: Please disable Full Screen Room Mode in PINSERVER before following these steps.

1. Double click Intel Unite application shown on Desktop

2. You should see the PIN on your TV screen

3. Connect the Client PC to the Hub

4. For the first-time connection, Clients must check both Private Networks and Public Networks.

5. Click Allow access.

Note: Please remember to enable Full Screen Room Mode in PINSERVER after the steps above are completed.

See section 3.18 of this user manual (How to Enable or Disable Full Screen Room Mode).

4.8 Install and Setup Plug-in Protected Guest Access

Note: This plug-in feature allows guests to temporarily join the meeting, share and view a session without access to the enterprise network.

1. Make sure the Intel Unite application is off in the Hub.

2. Double click filename: Intel Unite Plugin for Protected Guest Access.mui.msi

3. Follow the steps of installation.

4. Connect any Client PC to the Hub

5. If the Guest Access Icon doesn’t show in Client Intel Unite App.

6. Go to section 5.2 How to setup bypass plugin Certificate Hash

7. Click Guest Access icon in Client Intel Unite App

8. Click Start Guest Access button, and click Show Info button

9. The Guest Access SSID, Password and URL should show on the TV screen

Note: This message will automatically disappear after 10 seconds

5. Remote Management Settings

5.1 Setup Hub in Admin Portal

1. Use any PC that can connect to PINSERVER. Before connecting to PINSERVER, ping pinserver.your_company_name.com to see if the connection is valid.

2. Open a browser, and enter URL https://pinserver.your_company_name.com/admin to enter the admin portal.

3. Click Login Button at the upper-right of the pop-up window.

4. Enter Username and Password.

- Default username: [email protected]

- Default password: Admin@1

Note: Three failed login attempts will lock you out of the admin portal.

Note: You can change user name and password after you login.

5. For the first-time login, Admin Portal will ask to change to a new password. Setup your new password.

6. The table below explains the meaning of each icons in Admin Portal.

Icon Description

Dialog box containing information about a specific value.

View Devices

View Details

Edit

Delete

Lock

7. On the top menu bar click Devices. This will show the list of Hubs that have connected to the PINSERVER. User can select or delete any devices.

8. On the top menu bar click Groups, and select Devices. Click View Details Icon, you should see a list of settings items for device. See Appendix B if you want to configure each setting in the Admin Portal.

5.2 How to setup bypass Plugin Certificate Hash

Note: If you have installed the Protected Guest Access software application plug-in, please skip this section because the settings remain no change unless user has reinstall SQL Server from scratch.

Boolean True Verify Plugin Certificate Hash Guess Access Certificate bypass

False = Not check Guess Access Certificate

True = Check Guess Access Certificate

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Verify Plugin Certificate Hash to False

6. Click Save button

5.3 How to Enable/Disable Showing Clock

Hub Show Clock Show clock in bottom right corner

False = Not show the Clock

True = Show the Clock

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Hub Show Clock to True

6. Click Save button

7. Make sure Full Screen Room Mode is turned ON

8. This will show the clock when Intel Unite application is launched

Boolean True

5.4 How to Lock/Unlock the Keyboard

Hub Lock Keyboard Lock out the following: Ctrl-Esc, Alt-Tab, Charms bar,

Windows keys and Alt-F4 in Hub

False = Keyboard is unlocked

True = Keyboard is locked

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Click on page#2

6. Set Hub Lock Keyboard to False

7. Click Save button

Boolean False

5.5 How to Configure Text Instruction

Full Screen Room Mode

Background Image Stretch

Full Screen Room Mode

Instructions

Enable/disable Hub full screen

False = PIN in upper right only

True = PIN in upper right and a full screen background.

Boolean True

Boolean True Flag to set the background image to stretch across the entire screen

False = PIN in upper right only

True = PIN in upper right and stretch across the entire screen

Text instructions to be displayed on Hub. Can use {pin} and {host} as replacements

String {pin}

URL for download of the Client. This item is displayed on the full screen room mode screen.

Example: https://pinserver.your_company_name.com/download

{pin}

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Full Screen Room Mode to True

6. Set Background Image Stretch to True

7. Set Full Screen Room Mode Instructions

8. Enter URL https://pinserver.your_company_name.com/download

9. Click Save button

10. Make sure Full Screen Room Mode is turned ON

11. Make sure Background Image Stretch is turned ON

5.6 How to Configure Enable/Disable File Transfer in the Meeting

Allow File Transfer Flag to Enable/Disable the ability for a HUB or Client to transfer a file

True = Enable (This will see file transfer icon)

False = Disable (This will not see file transfer icon)

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Allow File Transfer to True

6. Click Save button

Boolean True

5.7 How to configure File Blocked extension

File Blocked Extensions Comma separated list of blocked file extensions string Blank

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set File Blocked Extension by enter any file extension you want to block. For Example: exe, xml.

6. Click Save button

5.8 How to Enable/Disable Audio Video Streaming

Audio Video Streaming Support Flag to enable Windows users the ability to present their desktop with the full A/V experience (1080p at 20-30fps)

True = Enable (User will hear the audio / video)

False = Disable (User will not hear the audio but video can still stream)

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

Boolean True

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Audio Video Streaming Support to True

6. Click Save button

5.9 How to change Static PIN during meeting

Change PIN during Meeting Lock the PIN for meeting/session, the PIN will remain unchanged until all users have disconnected.

True = Allow the PIN to rotate during session

False = Lock the PIN during session

Boolean True

Note: This feature allows IT to control the PIN for a session. Once a user has connected to the Hub, the PIN will remain static until all the participants has disconnected from the Hub.

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Change PIN during Meeting to True or False

6. Click Save button

5.10 How to disable Remote View

Disable Remote View Disable the remote view capability from certain rooms.

True = Disables remote view (Locked the content)

False = Allows remote view (interact the content)

Boolean True

Note: This feature allows IT to control the remote view capability form certain rooms in the environment.

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Disable Remote View to True or False

6. Click Save button

5.11 How to Setup Moderator mode

Moderator Mode Assign Moderator Mode on the meetings using the following value:

0 = No Moderator, 1 = Self Promote, 2 = strict

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Groups and select Profiles

4. Click View Details Icon

5. Set Moderated Mode to 0, 1 or 2 (0 is default)

6. Click Save button

Integer 0

Values and Description:

0- No Moderator: No Moderator in the meeting, all participants can view or present.

1- Self Promote: The meeting could be managed if someone self-promotes to become the Moderator. After the participant becoming the Moderator, he or she can assign another participant to become Moderator, Presenter or Viewer.

2- Strict mode:

Note: This feature requires IT administrator to set up in Admin Portal.

1) The list of the Moderators is managed by the IT administrator through the Admin Portal, Moderators are authenticated with their email address. When a user is promoted to be the Moderator, the Admin Portal will send the Moderator a link to install the Moderator token on their Client PC.

2) The IT administrator can revoke Moderator right by removing the token from the Admin Portal.

3) To send registration emails to Moderators, IT needs to configure an SMTP relay for this feature.

Request Manual Token for a user in Strict Mode:

1. If you do not have SMTP relay setup in Admin Portal, you can manually install Moderator token for any participants

2. To add this token. IT Administrator need to login Microsoft SQL Server Management Studio.

3. After Login into Microsoft SQL Server Management Studio, expand “Databases”, “UniteServer”, and then

“Tables”.

4. Right-click on “dbo.tbModerators”, and select “Select Top 1000 Rows”. This will open SQLQuery_number.sql

5. In the bottom, high light the token that associated with user email address

6. Right-click and copy the token

7. Open Notepad and create the URL: intelunite://pinserver.your_company.com/SetModerationToken?Token=Paste the token here

8. IT sends this Notepad text file to whom wants to become the Moderator associated with his/her email address.

9. The Moderator needs to launch Intel Unite application his/her Client PC first.

10. The Moderator needs to open the Notepad text file and copy intelunite://pinserver.your_company.com/SetModerationToken?Token=the token here.

11. The Moderator needs to open a browser and paste full URL.

12. A message will pop-up.

13. Click Yes button.

14. It will launch Intel Unite application.

Note: Make sure Intel Unite software has installed to your PC.

15. Connected to Hub.

Note: If you received this message “You are a Moderator to this section” that means you have successfully become a Moderator.

Note: If you have received this message “Unable to become Moderator” that means you failed to become the Moderator but still a viewer.

5.12 How to Reserve the PIN

1. Open a browser, enter URL: https://pinserver.company_name.com/admin

2. Login Admin Portal

3. Click Management and select Reserved PIN

4. At the device, Input 6 digits Pin number. If you want the system to auto-generate the PIN, click Auto Generate button, and click Save button.

5. If you want to remove the reserved PIN on the device, click the Unreserved button.

6. Windows Auto Login into the Hub

6.1 Add a Non-Admin User Account

Note: Make sure to login with Administrator user account first

1. Press Windows Key, and search Allow Family

2. Select Allow Family Members to Use this PC

3. Click Add a new use in PC Settings

4. Click I don’t have this person’s sign-in information

5. Click Add a User without a Microsoft Account

6. Enter the information required, and click Next button

7. Press <Ctrl+Alt+Del>, and click Non-Admin user login. This will automatic create Non-Admin account in

Windows 10

8. Reboot the Hub.

6.2 Setup Windows Auto Login in the Hub

Note: If you don’t want the auto login for Administrator account in Windows 10, session 6.3 in this user manual will instruct how to use Microsoft auto logon tool that specifies Non-Admin account and AD Domain.

1. Press Windows key + R, and enter control userpasswords2

2. Uncheck Users must enter a user name and password to use this computer

3. Click OK button

4. Enter the Windows 10 Username and password

5. Click OK.

6. Reboot the Hub PC.

6.3 Setup Auto Login in the Hub with AD Domain

1. Click the link to download the auto login tool from Microsoft support: https://technet.microsoft.com/en-us/sysinternals/autologon.aspx

2. Go to Download folder, unzip AutoLogon.zip, and double click AutoLogon.exe

3. Make sure you have already created non-Admin at User account

4. Enter the non-Admin username in Username section

5. Enter “PINSERVER” into Domain section

6. Enter your password into Password section

7. Click Enable

8. Reboot the Hub PC

7. Auto-run of Intel Unite Application in the HUB

7.1 Enable Auto-run of Intel Unite Application in Hub

Note: This function has been pre-setup in the Hub by default. However, if your Hub has been format and reinstalled windows 10, you need to follow the steps below to enable auto-run function.

1. Press <Windows Key>, and enter scheduler

2. Click Task Scheduler

3. Click Action Bar and select Create Task

4. Click the General Tab, and enter Intel Unite Startup in Name section

5. Select Windows 10 in Configurator for section

6. Click Change User or Group button

7. Click Advanced button

8. Click Find Now button

9. Scroll down and look for Users under Name

10. Click OK Button

11. Click Triggers Tab

12. Click New button

13. In Begin the task section, select At startup

14. Check Delay task for, and select 2 Minutes

15. Click OK button

16. Click Actions Tab

17. Click New button

18. Click Browse button, and go to this path C:\Program Files (x86)\Intel\Intel Unite\Hub\Intel Unite.exe

19. Click Settings tab

20. Uncheck Stop the task if it runs longer than

21. Click OK button

22. Reboot the Hub.

7.2 Validate Auto-run of Intel Unite Application in Hub

1. After reboot the Hub, press <Windows Key>, and enter Scheduler

2. Select Task Scheduler

3. Click Task Scheduler Library

4. Click Intel Unite Startup, and wait about 3 minutes

5. Validate the Last Run Result

6. Validate Running at Status column

7. Validate the PIN that should display on the top-right corner on the TV screen

Note: If the PIN does not display on the TV, it is most likely User Login Issue. Go back to section 6.2 in this user manual and check your setup. Make sure configure USERS under security options.

7.3 Disable Auto-run of Intel Unite Application in Hub

1. Press <Windows Key>, and enter scheduler

2. Click Task Scheduler

3. Click Task Scheduler Library

4. Select Intel Unite Startup, and delete this item.

5. Click Yes button to confirm delete this Task

6. Reboot the Hub PC

Congratulation!

Now you have completed setting for your Hub

8. Troubleshooting

8.1 Hub doesn’t get the PIN from PINSERVER – Scrolling dashes displayed

1. Make sure Check Certificate Chain is disabled in the registry.

Note: See Appendix B in this user manual (How to create a registry for DisableCheckCertificateChain).

2. Make sure Self Signed or SHA2 Certificate has been selected in SSL certificate section. See section 3.7 in this user manual for your SSL certificate.

3. Make sure the service record is setup correctly. See section 3.12 in this user manual for Domain, Service,

Protocol and Port Number.

Note: If you still cannot connect to the PIN Server then following the steps below to collect the log.

4. Open CMD DOS

5. Open Windows Explorer

6. Go to C:\Program Files (x86)\Intel\Intel Unite\Hub folder

7. Drag “Intel Unite.exe” to CMD DOS windows

8. Continue type /debug C:\Intel\filename.log <enter>

9. It will look like this snapshot below

10. It will automatic open Debug Window, and also logging into filename.log at C:\Intel folder

11. Copy the log and send it to Technical Support Team for Advance troubleshooting

8.2 HTTP Error 500 – Internal Server Error in PINSERVER

1. Uninstall Intel Unite Server software

2. Reinstall SQL EXPRESS (See section 3.6 in this user manual)

3. Reinstall SQL Management Studio 2014 (See section 3.7 in this user manual)

4. If the Instance Name has already been used, the name will keep existing in MS Server. Please choose a different name (for example: SQLEXPRESS2)

5. Install Intel Unite Server software.

6. Make sure the Instance Name is the same as the name used in SQL EXPRESS setup.

8.3 HTTP Error 404 – Not Found in PINSERVER

1. Make sure your Windows OS is 64-bit

2. Make sure MIME Types are setup correctly (See section 3.8 in this user manual)

8.4 MS SQL EXPRESS Database Engine Installation Error in PINSERVER

1. Uninstall SQL Server

2. Install SQL EXPRESS (See section 3.6)

3. Make sure the Setup Administrator Login and Password at SQL Server Database Engine correctly

4. Install SQL Management Studio (See section 3.7)

5. If the SQL Server Name has already been used, the name will keep existing in MS Server. Please choose a different name

8.5 Intel Unite Database Installation Error in PINSERVER

1. Uninstall SQL Server

2. Install SQL EXPRESS (See section 3.6)

3. Install SQL Management Studio (See section 3.7)

4. If the SQL Server Name has already been used, the name will keep existing in MS Server. Please choose a different name. unless user can remove the MSSQL12.EXPRESSx folder at C:\Program Files\Microsoft SQL

Server folder

5. Install Intel Unite Server software.

8.6 Add Roles Feature Installation Error in PINSERVER

1. If the features failed to install, then reinstall certain feature that missing in the PINSERVER

9. FAQs

9.1 How to Uninstall SQL Management Studio in MS Server from

PINSERVER

1. In Control Panel go to Uninstall Programs or Programs and Features

2. Highlight Microsoft SQL Server 2014 (64-bit)

3. Click Uninstall, and click Next button

4. Select All and Click Next button

5. Verify all features are successfully removed.

6. Click Close.

Note: If you want to reinstall MS SQL Server, make sure to choose a different server name because the old server name will keep existing in MS server.

7. Continue uninstall all related to MS SQL Server at Programs and Features

8. Verify all MS SQL should be removed at Programs and Features

9.2 Recommended Power Plan for Hub

1. Press <Windows Key>, and type Power Options

2. Click the pull-down menu and select ScreenBeam 1200 which is recommended

Note: Selecting power plan of ScreenBeam 1200 can prevent it from entering sleep mode.

Note: If you selecting other power plans, once the Hub switch to dim mode or sleep mode, a keyboard/mouse is required to wake it up.

9.3 How to Collect Intel Unite Installer Log from Hub

1. Go to Admin portal to disable Full Screen Room mode first

2. Close the Intel Unite application

3. Press <Windows Key>, and enter cmd. This will open DOS Command terminal

4. Type: cd C:\destination_folder where is Intel Unite Installer copy to

5. Type: msiexec /i “PATH_TO_MSI” /log “PATH_TO_LOG”

Note: For Example: msiexec /i “Intel_Unite_Hub.msi” /log “C:\Intel\filename.log”

6. Open Windows Explorer and go to C:\Intel folder, and find the filename.log

9.4 How to Collect Intel Unite Activity Log from Hub

1. Go to Admin portal to disable Full Screen Room mode first

2. Close the Intel Unite application

3. Press <Windows Key>, and enter cmd. This will open DOS Command terminal

4. Type: cd C:\Program Files (x86)\Intel\Intel Unite\Hub <enter>

5. Type: “Intel Unite.exe” /debug “C:\Intel\filename.log” <enter>

6. This will launch Intel Unite application.

7. It will automatic open Debug Window and also logging into filename.log at C:\Intel folder

8. Verify the error you have observed which will automatically collect in the log

9. Close the Intel Unite application.

10. Open Windows Explorer, and go to C:\Intel folder, and find the filename.log

11. Copy the log and send it to technical support team for advance troubleshooting

10. Appendix A:

10.1 Advance Settings: Registry Keys

The registry keys are for the registry when you run the installers and applications.

Values in some of these keys can be changed to achieve desired outcomes. Please refer to the tables below.

Registry Keys: (Current User) Value

HKEY_CU\software\Intel\Unite\LogFile (String) Path create a filename to write access to log

file to debug.

“LogFile"="C:\Temp\Unitelog.txt”

If Temp folder doesn’t exist, then create Temp folder at root C:\

HKEY_CU\software\Intel\Unite\DoNotShow

PrivacyStatement (DWORD)

0 is show privacy screen

1 is not show privacy screen

HKEY_CU\software\Intel\Unite\PublicKey

(String)

Require public key to connect certificate

Device

Both

Registry Keys: (Local Machine)

HKEY_LM\software\Intel\Unite\LogFile

(String)

HKEY_LM\software\Intel\Unite\DisableCert ificateChain (DWORD)

HKEY_LM\software\Intel\Unite\DisableUsag eCollection (DWORD)

HKEY_LM\software\Intel\Unite\AllowInsecur eCertificates (DWORD)

Value

Path create a filename to write access to log

file to debug.

“LogFile"="C:\Temp\Unitelog.txt”

If Temp folder doesn’t exist, then create Temp folder at root C:\

1 is NOT check certificate chain of PINSERVER certificate

1 is disable telemetry data collection

1 is NOT check SHA2

Device

Both

HUB

Both

11 . Appendix B

Page#1

11.1 Configuration in Admin Portal

KEY

Allow File Transfer

Audio Video Streaming Support

Change PIN during Meeting

Disable Remote View

Description

Flag to Enable/Disable the ability for a HUB or Client to transfer a file

True = Enable (This will display a file transfer icon)

False = Disable (This will not display a file transfer icon)

Flag to enable Windows users the ability to present their desktop with the full A/V experience (1080p at 20-30fps)

True = Enable (User will hear the audio / video)

False = Disable (User will not hear the audio but video still can be streaming)

Lock the PIN for meeting/session, the PIN will remain unchanged until all users have disconnected.

True = Allow the PIN to change during session

False = Lock the PIN during session

Disable the remote view capability from certain rooms.

If set to True, the user only allow to view

If set to False, the user can allow to remote view

Data

Type

Default

Value

Boolean False

Boolean True

Boolean False

Display PIN Size

Display PIN Transparency

File Blocked Extensions

File Max Size

Full Screen Room Mode

Full Screen Room Mode Background Color

Size in Pixels. The value is the height in pixels for the onscreen PIN (larger values make the PIN easier to read from across the room)

Integer 48

Integer 100 Controls the Alpha Transparency of the PIN displayed on the

TV Screen. 100% is visible and 0% is transparent.

Value set from 1 to 99

Comma-separated list of blocked file extensions String Blank

Max file size for file transfers

(valid range: 0-2147483647)

Integer 2147483647

Bytes

Enable/disable HUB full screen

- is False: PIN in upper right only

+ is True: PIN in upper right and a full screen background.

Background color used on the HUB. HTML colors

(Hexadecimal colors).

Examples of valid values (RGB values, format

Black: #000000

White: #FFFFFF

Red: #FF0000

Yellow: #FFFF00

Green: #00FF00

Light Blue: #00FFFF

Dark Blue: #0000FF

Grey: #808080

Boolean True

String Blank

Page#2

KEY

Full Screen Room Mode Background Image

Stretch

Full Screen Room Mode Background URL

Full Screen Room Mode Instructions

Full Screen Room Mode PIN Color

Full Screen Room Mode Show PIN

Full Screen Room Mode Text Color

Description Data

Type

Default

Value

Flag to set the background image to stretch across the entire screen

False = PIN in upper right only

True = PIN in upper right and stretch across the entire screen

Sets the HUB background to the URL or image (jpg/png) specified. Set value to True if you want this feature http://pinserver.comapny_name.com/Background/name.jpg

JPG file must copy to PINSERVER at c:\inetpub\wwwroot\Background\name.jpg

Text instructions to be displayed on HUB . Can use {pin} and

{host} as replacements

URL for download of the Client. This item is displayed on the full screen room mode screen.

Example: https://pinserver.your_company_name.com/download

{pin}

Color of the PIN displayed

See “Full Screen Room Mode Background color” as example

Show instructions. Set value to True if you want this feature

False = Not show Text Instructions

True = Show Test Instructions

Color of the text displayed on Hub

Boolean False

String Blank

String {pin}

String Blank

Boolean True

String Blank

Full Screen Room Mode Text Font

Hub Lock Keyboard

Hub Show Clock

Moderator Mode

See “Full Screen Room Mode Background color” as example

Name of font for instructions

Lock out the following: Ctrl-Esc, Alt-Tab, Charms bar,

Windows keys and Alt-F4 in Hub

False = Keyboard is unlocked

True = Keyboard is locked

Show clock in bottom right corner

False = Not show the Clock

True = Show the Clock

Assign Moderator Mode on the meetings using the following value: 0 = No Moderation, 1 = Self Promote, 2 = strict

See How to Setup Moderator Mode

String Blank

Boolean False

Boolean True

Integer 0

Page#3

KEY

Send Error Email Address

Service Listen Port

Tile Compression

Tile Size

Verify Plugin Certificate Hash

Description

Assign an email address where the HUB will send error messages to.

The TCP port that the service listens on.

JPG compression level. Percentage of compression to apply to a changed portion of the display (tile) being transmitted over the network.

Tile size for breaking screen into chunks. The size, in pixels, for each tile. A tile is a section of the screen which is evaluated for change. Only changed tiles are transmitted

Integer 0

(0 indicates

OS assigned port)

Integer 85

(valid range:

5-100)

Integer 128

(valid range:

32-512)

Boolean True Guess Access Certificate bypass

False = Not check Guess Access Certificate

True = Check Guess Access Certificate

Data

Type

Default

Value

String Blank

12 . Appendix C:

12.1 Technical Specification

System

• Processor: Intel i5-5300U vPro processor

• CPU speed: 2.3 GHz

• Cores/Threads: 2

• Intel HD Graphics 5500

• RAM: 8 GB DDR3L

• Hard drive: 64 GB SSD

Audio

• Intel HD audio via Mini DisplayPort

• Headphone/Microphone jack

I/O

• Four USB 3.0 ports

• Two Mini DisplayPorts v1.2

Wireless

• Intel 7265 with Bluetooth

• 802.11 b/g/n/ac Dual-band

LAN

• Integrated Intel Gigabit LAN

Dimension

• 1.92” x 4.53” x 4.37”

What’s included in the box

• ScreenBeam™ 1200 with Intel® Unite™ device

• Power adapter with multi-country AC plugs

• VESA bracket

• Installation guide

• Mini DP-to-HDMI adapter

Operating system

• Windows 10 Enterprise

12.2 Warranty

This product has a one-year Limited Hardware Warranty and 90-day free software updates from the date of purchase.

12.3 Local Law

This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to

country elsewhere in the world. To the extent that this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. Go to http://www.actiontec.com/products/warranty.php for more information.

12.4 Technical Support

Go to http://actiontec.zendesk.com for product support, updates, and more information.

12.5 Technical Support Phone Number

Number United States: 1-888-436-0657

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