INTRODUCING CHIP-ENABLED DEBIT CARDS
Enhanced Security for your Debit Card
Security State Bank now offers debit cards with chip technology. The embedded computer chip
provides more security and wider international acceptance.
A microchip embedded in the card adds a new layer of protection against fraud for purchases
made at the point of sale. Information programmed into the chip is personalized for your account
and each transaction generates a unique code, adding an extra safeguard against unauthorized
use and counterfeiting.
These cards are already in wide use around the world and are now becoming the standard in
the U.S.
Follow these steps to use your card at a chip-enabled terminal:
If the terminal is chip-enabled, insert the card into the chip reader. If the terminal is not chipenabled, swipe as you normally do.
1. Insert your card, face up and chip end into the chip-enabled terminal.
2. Leave the card in the terminal during the entire transaction.
3. Follow the instructions on the screen and either sign your name or enter your PIN as
needed. Be sure to remove your card and take your receipt when the transaction is
complete.
If a merchant isn't using a new chip-enabled terminal yet
If the terminal is not chip-enabled, continue to swipe as you normally do to complete your
transaction. Chip cards will continue to have the magnetic stripe on the back.
Online or phone purchases
Provide your card information as you have done in the past. Chip cards will not change the way
payments are made online or by telephone.
At an ATM
The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and
follow the prompts on the screen. Depending on the type of ATM, you may be prompted to reinsert your card. Leave the card in the ATM until the transaction is complete and the card is
released, and then remove your card. A PIN is needed for ATM transactions.
When will the change happen?
Even though chip cards are being issued in the U.S. and some merchants have already
installed chip-enabled card terminals for payment, the entire conversion process is expected to
take a few years to complete.
That's why chip cards will continue to have a magnetic stripe on the back. That way, if a
merchant's terminal or an ATM is not yet chip-enabled, your transaction can still be processed
using the magnetic stripe as it is today.
When will I get my chip card?
To ensure that all of our cardholders have the additional protections offered by chip cards as
soon as possible, we will be replacing all debit cards by July 2017. Once your new card arrives,
be sure to activate it for use and then destroy your old card.
There is no need to request a new card. You’ll automatically receive your chip card in the mail
during the month listed on your card’s expiration date. There is no charge for the new chip card.
How am I protected?
With Zero Liability–All debit cards that we issue come with 'zero liability protection,' so you are
not held liable for unauthorized transactions if a card is lost, stolen, or fraudulently used at a
merchant or online. It is important that you promptly report a lost or stolen card or any
suspicious transactions. See the applicable agreement for your account on liability and reporting
requirements for unauthorized transactions.
Frequently Asked Questions
What are chip cards?
A chip card - also called a smart card or an EMV™ card - is a debit card that contains a
microprocessor that enhances the security of cards during point-of-sale transactions.
These cards, already is use in much of the world, use a security standard originally developed
by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft,
skimming and counterfeiting. The EMV technology has been adopted by the other major card
brands and issuers.
Is a chip card more secure than my current card?
Yes. Chip cards add an additional layer of security to the safeguards that already protect your
card. Each time you use your chip card, it generates a code that is unique to that transaction.
This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.
Can I use my chip card anywhere?
Yes. Your chip card can be used virtually anywhere this brand of card is accepted in the U.S.
and around the world. (If you plan on traveling please contact us to remove travel restrictions on
your card.) If a merchant has a chip-enabled card terminal, you will insert your card during the
transaction. In the U.S., you will still be able to 'swipe' your card to make your payment if a
merchant has a regular terminal. You will need a PIN to be able to make a transaction at an
ATM.
Can I still use my current card?
You can use your current card until you get your chip card. At that time, activate your new chip
card and start using it. Be sure to destroy your old card by cutting it up or shredding it.
Can I use it to make purchases online or by phone?
Yes. You can use your chip card to make these purchases as you do today.
Can I use my card at an ATM?
Yes. For ATM transactions, insert your card into terminal and follow the instructions on the
screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the
card in the ATM until the transaction is complete and the card is released, and then remove
your card and any money you might have withdrawn.
What is the difference between chip and signature and chip and PIN?
You may be asked to provide your signature or enter your PIN to complete a transaction when
you use your card. You will need to use your PIN at ATMs and it may be required at some
unattended terminals such as fuel pumps and payment kiosks. Please note that some
merchants are now requiring you to use your PIN for debit card transactions (previously you
could select “credit” to sign instead). This change will also impact your HSA card (if you have
one). This is why it is important to select and remember your PIN. You are always protected
against fraud no matter if you sign or enter your PIN.
What if my card is lost or stolen?
It's important to report a lost or stolen card immediately. Keep a record of the telephone number
on the back of your card and call it if necessary.
Will chip cards prevent data breaches?
While chip cards won't prevent the types of large-scale data breaches that have hit some
merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.
Does a chip card contain more information about me that could be stolen?
No, a chip card does not contain any information about you that isn’t in your magnetic stripe
cards – just your name, account number, and expiration date.
Can someone steal the information in my chip card remotely using radio waves or a
“contactless reader?”
No, your chip card must be inserted into a POS terminal or ATM in order to read the chip.
How can I enter a tip (e.g. at a restaurant or hair salon)?
Some merchants that used to allow you to add the tip to the receipt after the transaction, may
now ask you to specify the tip before the transaction. We expect that this will change over the
next several months to restore the previous option of adding a tip after the transaction.
Contact us for more information
Call us at 218-263-8855 or stop in if you have additional questions about chip cards, or if you
are interested in opening an account.
EMV™ is a trademark owned by EMVCo LLC.
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