Certex Model 3200 3200 Check Writer Operators Manual
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MODEL 3200 OPERATORS MANUAL
Rev. 5
CONTENTS
INTRODUCTION ......................................................................................................................... 1
DIMENSIONS, SPECIFICATIONS, & INTERFACE CONNECTIONS............................... 1
Dimensions ......................................................................................................................................... 2
Operator Interface ............................................................................................................................... 2
Rear Interface...................................................................................................................................... 2
HARDWARE REQUIREMENTS ............................................................................................... 3
Provided .............................................................................................................................................. 3
Optional .............................................................................................................................................. 3
Required.............................................................................................................................................. 3
BASIC OPERATION.................................................................................................................... 3
Basic Features ..................................................................................................................................... 3
The Display......................................................................................................................................... 5
Contrast ................................................................................................................................... 5
The Counter ........................................................................................................................................ 5
The Keypad......................................................................................................................................... 5
Code......................................................................................................................................... 5
S/N........................................................................................................................................... 6
Total......................................................................................................................................... 6
Clear ........................................................................................................................................ 7
The Keyboard...................................................................................................................................... 7
SETUP & ADMINISTRATION .................................................................................................. 7
Computer Connection ......................................................................................................................... 7
Parallel..................................................................................................................................... 7
Serial........................................................................................................................................ 8
Network ................................................................................................................................... 9
Ethernet ................................................................................................................................... 9
Twinax/Coax ........................................................................................................................... 9
SUPERVISOR MENU DEFINITIONS..................................................................................... 10
1 - Communications.......................................................................................................................... 10
2 - Printer .......................................................................................................................................... 11
3 - Format.......................................................................................................................................... 13
Measurements........................................................................................................................ 14
Using the Label Maker .......................................................................................................... 14
Modes .................................................................................................................................... 15
Form Length .......................................................................................................................... 16
Lines per Inch ........................................................................................................................ 16
Print Date On......................................................................................................................... 16
Serial Number........................................................................................................................ 16
Payee Name and Address ...................................................................................................... 16
Payor Name and Address ...................................................................................................... 17
Miscellaneous text ................................................................................................................. 17
Ask for Fee ............................................................................................................................ 17
Protected Amount.................................................................................................................. 17
Written Amount..................................................................................................................... 17
Courtesy Amount................................................................................................................... 18
Amount Window ................................................................................................................... 18
Erase Window ....................................................................................................................... 18
Symbol Before the Amount................................................................................................... 18
Signatures .............................................................................................................................. 19
Do Not Sign Above ............................................................................................................... 19
Void Check Above ................................................................................................................ 19
Count Unsigned Forms.......................................................................................................... 19
Form Overlay......................................................................................................................... 19
MICR Line Position............................................................................................................... 19
MICR Line Format ................................................................................................................ 20
Location Code Position ......................................................................................................... 20
Serial Number Window ......................................................................................................... 20
Print Merchant Copy ............................................................................................................. 20
Print Customer Copy ............................................................................................................. 21
4 - Supervisor Code........................................................................................................................... 21
5 - Operator Codes ............................................................................................................................ 21
6 - Report .......................................................................................................................................... 21
Defaults ................................................................................................................................. 21
7 - Advanced Options ....................................................................................................................... 21
1 - Set Date and Time ............................................................................................................ 21
2 - Security Timeout .............................................................................................................. 21
3 - Serial Numbers................................................................................................................. 22
4 - Communications............................................................................................................... 22
5 - Resolution (dots per inch) ................................................................................................ 23
6 - Upload Format.................................................................................................................. 23
7 - Download Format............................................................................................................. 24
8 - Print Form ........................................................................................................................ 25
8 - Transactions................................................................................................................................. 25
9 - Diagnostics .................................................................................................................................. 25
WARNING MESSAGES ............................................................................................................ 25
MEMORY ALMOST FULL ............................................................................................................ 25
MEMORY IS FULL ......................................................................................................................... 25
BUFFER OVERFLOW .................................................................................................................... 25
MULTI-CURRENCY MODE (FOREIGN CURRENCY)...................................................... 26
Country Codes Table ........................................................................................................................ 26
TROUBLESHOOTING & MAINTENANCE.......................................................................... 28
Changing The Fuse ........................................................................................................................... 28
Installing New Signatures ................................................................................................................. 28
Same Firmware Version ........................................................................................................ 28
Different Firmware Version .................................................................................................. 29
Environmental Considerations .......................................................................................................... 29
Re-Initialize / System Reset .............................................................................................................. 30
DIP Switches ......................................................................................................................... 30
Serial port connection problem.............................................................................................. 30
Diagnostics........................................................................................................................................ 31
Voltage Indication ................................................................................................................. 31
Blink Codes ........................................................................................................................... 32
1 - LCD.................................................................................................................................. 32
2 - Keys/Keyboard................................................................................................................. 32
3 - Parallel I/O ....................................................................................................................... 32
Hex Dumps............................................................................................................................ 33
ERROR MESSAGES ....................................................................................................................... 34
BATTERY RAM ERROR .................................................................................................... 34
BUFFER OVERFLOW......................................................................................................... 34
TOO MANY CHARACTERS .............................................................................................. 34
BAUD RATE ERROR .......................................................................................................... 34
CHANNEL ERROR.............................................................................................................. 34
AMOUNT SYMBOL ERROR.............................................................................................. 34
LANGUAGE ERROR........................................................................................................... 34
CTS LINE STUCK HIGH CUT PIN 5 ................................................................................. 35
PRINTER IS NOT READY .................................................................................................. 35
INACTIVE SELECTION...................................................................................................... 35
UNRECOGNIZED CODE .................................................................................................... 35
TOO NARROW .................................................................................................................... 35
FORM NOT FOUND............................................................................................................ 35
SIGNATURES OVERLAP................................................................................................... 35
Specific Problems & Solutions ......................................................................................................... 36
No Display............................................................................................................................. 36
Dark/Light Display ................................................................................................................ 36
Signature Moves Around....................................................................................................... 36
Break In Signature................................................................................................................. 37
Signature Prints On Next Page .............................................................................................. 37
Does Not Print a Signature .................................................................................................... 37
Does Not Print Anything ....................................................................................................... 37
Stuck In Receiving................................................................................................................. 38
Characters Wrap Around ....................................................................................................... 38
Prints Garbage Where Signature Should Be.......................................................................... 38
Prints Very Large Text .......................................................................................................... 38
Prints “PCL XL Error” .......................................................................................................... 39
Keyboard Does Not Function At All ..................................................................................... 39
CERTEX MODEL 3200
Introduction
Congratulations on your purchase of the Certex Model 3200. The Certex Model 3200 is an excellent all around solution for check writing and check signing. It performs both as a stand-alone or manual check writer and as a computer-interfaced check-protector and signer in one compact, rugged unit. The 3200 allows for complete control of all check printing functions. Several key features contribute to this flexibility:
• Dollar amounts are printed on the check in characters that are both professional in appearance and difficult to alter.
• Forms can be signed as they are printed, with amount limits set by the supervisor.
• The supervisor easily controls check writing and signature access.
• A non re-settable item counter counts each check.
• All check writing in stand-alone mode is recorded and can be printed on a transaction report.
• Continuous form or stand-alone checks can be voided.
• Forms or Check Designs can be added to the check data.
• MICR line can be printed.
Dimensions, Specifications, & Interface Connections
The Certex Model 803200 (3200) is safety certified by The Canadian Standards
Association (CSA). It carries the “C” and “US” indicators adjacent to the CSA mark to signify that it has been evaluated to the applicable CSA and ANSI/Underwriters
Laboratory (UL) Standards for use in Canada and the United States respectively. The
“US” indicator includes products eligible to bear the “NRTL” indicator. NRTL, National
Recognized Testing Laboratory, is a designation granted by the U.S Occupational Safety and Health Administration (OSHA) to laboratories that have been recognized to perform certification to U.S. Standards.
Warning: Removal or covering the serial number label, or covering the Certex logo and
model information on the top of the unit voids the CSA/UL certification.
The 3200 has been tested with a Class A computing device and has been found to comply with Part 15 of FCC rules. Operation in a residential area may cause unacceptable interference to radio and TV operation requiring the operator to take whatever steps are necessary to correct the interference.
Certex Model 3200 Operators Manual (Rev. 5) 1
CERTEX MODEL 3200
Dimensions
• Height: 3.0 inches (7.6 cm) – without stand
• Width: 8.5 inches (21.5 cm)
• Depth: 7.5 inches (19.5 cm)
• Weight: 5.4 pounds (2.45 kg)
Operator Interface
• Display: 4 lines by 20 characters LCD
• Keypad: 16-key
• Key switch: Controls AC power
• Keyboard: 101-key KeyTronic PS2 (optional)
Rear Interface
• Power: 120VAC, 60Hz., 2.5 Amps
• Fuse: 2.5A slow blow
• Serial Input: Male DB-25 for RS-232 serial connection
• Parallel Input: Centronics
• Parallel Output: Female DB-25 for standard parallel cable
• Keyboard Input: PS2 connection
Certex Model 3200 Operators Manual (Rev. 5) 2
Model 3200 Rear panel
Hardware Requirements
Provided
The 3200 comes with a signature EPROM, format report (describes the EPROM setup), operator manual, power cable, parallel data cable, and plastic stand.
Optional
Optional components are the full-size PS2 keyboard (KeyTronic is the only recommended keyboard); Multi Media Card (MMC) (internal), Check forms design and Troy MICR printer. (Units purchased with an MMC will include a
MICR document template).
Required
A parallel printer that is capable of accepting one or more of the following graphics emulations: 9-pin Epson (FX), 24-pin Epson (LQ), 9- or 24-pin IBM
Proprinter, 9- or 24-pin DEC, 9-pin Okidata Microline, or PCL (HP LaserJet).
If MICR line is to be printed on the check, a laser printer with a magnetic toner cartridge is required.
Basic Operation
Basic Features
The unit is powered up by rotating the key switch clockwise to the horizontal position. On power-up, the Certex logo, model number, and firmware version are momentarily displayed while the 3200 runs some
Operation internal tests. After about five seconds, Channel One will be ready automatically. The 3200 always powers up to Channel One.
There are seven channels that can be configured by the supervisor for various check formats and functions. To change the 3200’s operating channel, an operator must press the [Code] key and then enter a valid access code (which is displayed as asterisks):
Enter Code: ********
Counter 000000
Certex Model 3200 Operators Manual (Rev. 5) 3
(The number 000000 is the non re-settable check counter.)
Entering a valid access code and pressing [Enter] displays a menu of the channels available to that code, for example:
Select channel:
2. Payroll
3. Accts Payable
8. Transactions
The available selections appear three at a time as the 3200 sequences the display through the menu items. The operator makes the selection by pressing the appropriate numeric key at any time while the menu sequences through the selections. When a selection is made, the sequencing will stop, the selected channel will move to the top and a cursor
(block) will appear at the number of the selected channel. Pressing [Enter] sets the channel. Pressing [Clear] will resume the scrolling of the choices. The 3200 will not
pass any data to the printer if a channel has not been selected.
Access codes can be from one to eight digits. This provides millions of possible codes, which ensures against unauthorized access.
When using the optional keyboard, access codes can be alpha-numeric and are case sensitive (“A” is different from “a”), can use special characters such as “*” or “~” (but no spaces), and can be from one to eight characters long. This provides for millions of possible codes, which ensures against unauthorized access.
When the 3200 is connected to a host computer and receiving characters, it displays
“Receiving” and will not accept commands from the keypad (or keyboard, if present).
Only One Assigned Channel
If only one channel is assigned to an operator’s password, that channel will automatically be selected when that operator’s password is entered.
Channel 8 - Transaction Report
Channel 8 is reserved as a “Report” channel that allows operators to print a report of transactions printed from all channels using Manual Mode (mode 3) and channel totals from checks printed from channels using Check Mode (mode 2). Selecting channel 8 displays the following:
Transactions
Insert report paper
Press Enter to print
There is room to record about 500 manually created transactions. Refer to Formatting section if you do not wish to record transactions, otherwise you must occasionally run a report and erase the data.
Certex Model 3200 Operators Manual (Rev. 5) 4
Transactions
Erase Data
0. No
1. Yes
After the report is printed, you are asked if you wish to erase the transaction data.
Erasing also clears the running totals displayed by the [Total] key. The 3200 returns to
“Enter Code:”
The Display
The operator’s display is laid out in the following manner:
Line 1 – Status or Required Value
Line 2 – Channel Name
Line 3 – Mode
Line 4 – Counter
Examples:
Enter Code:
Counter 000001
Receiving…
4. Accts Payable
Online Checkwriting
Counter 000075
Ready
1. Channel One
Buffer Mode
Counter 000001
How Many Forms?
Approved Payroll
Manual Check Signing
Counter 000142
Contrast
The operator can change the contrast on the display. Hold down the [Code] button and repeatedly tap or hold down the [3] button to lighten the display. Hold down the [Code] button and repeatedly tap or hold down the [1] button to darken the contrast on the display. With the optional keyboard, use the [Alt]+[F1] to increase the contrast (darken) and Alt-F3 to decrease (lighten) the contrast.
The Counter
The 3200’s counter can be used to count all checks printed through the 3200, or it can be used to count only documents that have been signed. If you choose to use it, this information is intended to offer another level of audit security.
The Keypad
Code
The [Code] key is used to return to the “Enter code:” display at any time.
This secures the unit and deletes any stray characters left in the 3200’s buffer.
Certex Model 3200 Operators Manual (Rev. 5) 5
S/N
The [S/N] key is used to display or change the serial number. The serial number is an incrementing number that can be printed on each check and is printed on the Transaction Report.
After the [S/N] key is pressed, the serial number can be changed by keying in a new value. If a serial number is entered that is already stored in memory, then the error message “S/N ALREADY USED” is briefly displayed before allowing you to try again.
There is normally only one serial number set used by all channels.
However, separate serial numbers for each channel can be established from the Supervisor Menu.
To prevent duplicate serial numbers upon first initialization, the defaults are:
Channel One = 0000000001
Channel Two = 0000001001
Channel Three = 0000002001
Channel Four = 0000003001
Channel Five = 0000004001
Channel Six = 0000005001
Channel Seven = 0000006001
Total
The [Total] key is used to display the running total of the checks printed for each channel. Totals are calculated for channels set up in either mode
2 (check) or mode 3 (manual). These modes are described in detail in the
Supervisor Menu section.
Pressing the [Total] key will show which channel the total applies to, the total dollar amount printed in that channel since the last printed report, and the number of items (checks) that contribute to that total.
Total for
1. Channel One
0.00
in 0 items
If the [Total] key is pressed when “Enter Code:” is displayed, the total shown is for the last channel selected. If no channel was selected since power-up, then the total is for channel one.
The only way to clear a total is to erase the transaction data. Totals cannot be changed by keying in a new value.
Certex Model 3200 Operators Manual (Rev. 5) 6
Clear
The [Clear] key is normally used to correct an entry. The [Clear] key can also be used to flush any characters that are left in the 3200’s buffer to the printer.
The Keyboard
Code
All references to the [Code] key, apply to the [Esc] key
S/N
All references to the [S/N] key, apply to [Ctrl]+[S]
Total
All references to the [Total] key, apply to [Ctrl]+[T]
Clear
All references to the [Clear] key, apply to [Backspace] or [Delete]
Setup & Administration
Computer Connection
If you will not be connecting the 3200 to a computer, please jump to the Printer Connection section.
Setup &
Administration
When connecting the 3200 between a computer and a printer, it is important to have a connected and functioning computer-toprinter system in place before you begin – the computer must be
able to print check information to the printer before installing the 3200!
WARNING: Be sure the power is off on the 3200, printer and host computer, before connecting cables.
Parallel
Connecting the 3200 parallel cable between the computer and the printer is fast and simple.
Step 1: Disconnect the Centronics connection at the printer and plug it into the parallel input on the 3200.
Step 2: Connect the provided parallel cable to the parallel output connection on the 3200.
Step 3: Connect the other end of this cable to the printer.
Certex Model 3200 Operators Manual (Rev. 5) 7
Serial
Connecting the 3200 serial to the PC, and parallel to the printer is as follows:
Step 1: Disconnect the serial connection at the printer and plug it into the serial input on the 3200. The 3200 uses a DB-25 male connector (see Rear
Interface). You may need an adapter or gender-changer to properly connect to the 3200.
Step 2: Connect the provided parallel cable to the parallel output connection of the 3200.
Step 3: Connect the other end of this cable to the printer (the printer MUST be able to accept a parallel input in order to work with the 3200).
For ease of serial configuration, an internal jumper block is provided to remove the need for custom wiring in some situations. This jumper block can accommodate DCE, DTE, and IBM serial configurations. The factory default is
DCE configuration. The pin-out for the serial connection at the rear of the 3200 is as follows:
Pin - Function
1 – Chassis Ground
2 – TD (Transmit Data)
3 – RD (Receive Data)
4 – RTS (Request To Send – handshake)
5 – CTS (Clear To Send)
6 – DSR (Data Set Ready)
7 – Signal Ground
8 – DCD (Data Carrier Detect)
20 – DTR (Data Terminal Ready)
Jumper Block - JB1
DCE DTE IBM
Certex Model 3200 Operators Manual (Rev. 5) 8
Serial input circuitry for the Model 3200
See the Supervisor Menu Definitions - Communications section for software configuration of the serial port.
Network
The 3200 can be used on a network printer; however, additional hardware may be required.
Ethernet
If your printer is connected to the network via Ethernet, the data that is sent over the network needs to be converted into a form that the printer can directly use.
This is accomplished with either an internal network card or an external print server (e.g. HP JetDirect is a common brand). Since this conversion needs to happen before the data enters the 3200, the external print server is the device of choice.
External
Device
Twinax/Coax
If your printer is connected to the network via Twinax or Coax, the data is not in the ASCII format that the 3200 requires. Networks of this type use the EBSDIC character set. An external protocol converter is required to convert EBSDIC to
ASCII.
Certex Model 3200 Operators Manual (Rev. 5) 9
Supervisor Menu Definitions
1 - Communications
This is used to set up the input port of the 3200. The factory default is “1” for parallel. Serial (“0”) specifies that the DB-25 serial port be used for the input.
Parallel is the simplest to set up, as there are no other parameters required to connect properly with the host computer.
When setting up a serial connection, it is always advisable to obtain the serial settings from the computer before you begin to set up the 3200. You will need to know the baud rate, word length, parity, number of stop bits, and type of handshaking used.
Valid baud rate speeds are 150, 300, 600, 1200, 2400, 4800, 9600, 19200, and
38400. The default setting for all other serial port questions has the best likelihood of being the correct setting (if you are unsure).
Xon/Xoff is software handshaking, and is most commonly used format. It does not require hardware handshake lines.
Hardware handshaking requires that the hardware handshake lines be properly connected to the serial cable.
Certex Model 3200 Operators Manual (Rev. 5) 10
2 - Printer
This menu item is used to set up the printer options to match your printer. The questions will differ, depending on which printer you choose. Below is a flow chart to help in selecting the correct options. The following page contains a description of each menu item. The default is laser.
From Supervisor Menu o
0=9 pin
n
Type (0=9 1=24
2=Laser 3=Troy):
2=IBM 3=DEC):
1=24 pin
Brand (0=Epson 1=Microline
p
2=Laser 3=Troy
Brand (0=Epson 1=ML
2=IBM 3=DEC):
0=Epson 1=ML 2=IBM 3=DEC 0=Epson 1=ML 2=IBM 3=DEC
q
Use old graphics
(0=no 1=yes):
r s t u
Pin spacing
(0=60th 1=72nd):
Color ribbon used
(0=no 1=yes):
Bi-directional print
(0=no 1=yes):
Print test pattern
(0=no 1=yes):
Return to Supervisor Menu v
Advanced
Driver used
(0=no 1=yes)
Certex Model 3200 Operators Manual (Rev. 5) 11
n
Type:
Select your type of printer
“0” for 9-pin dot matrix printer
“1” for 24-pin dot matrix printer
“2” for laser printer (uses built in Certex MICR font)
“3” for Troy MICR laser printer (uses resident Troy MICR font in o the printer)
Printer Brand (emulation) - 9 pin:
“0” for Epson - FX emulation q
Old
If the signature does not print, set this to “1” to p r s t select the old-style, MX-80 graphics. Older Epson printers and some newer compatibles (such as the
Okidata 380) do not support all of the features of the Epson FX + new-style graphics command set.
“1” for Microline - Okidata emulation
“2” for IBM - Pro Printer emulation only
“3” for DEC - LA210 and LG series only
Printer Brand (emulation) - 24 pin:
“0” for Epson - LQ emulation
“1” for Microline - Okidata emulation
“2” for IBM - Pro Printer emulation only
“3” for DEC - LA324, 424, 400, 30N, 30W & LX324
Pin Spacing (9 & 24 pin Printers):
“0” for 1/60”
“1” for 1/72”
Set 9-pin printers to 1/72” and 24 pin printers to 1/60”.
Change the setting if the printer puts a gap in the signature, or if the lines of text are not spaced correctly.
Color Ribbon Used
“0” for No
“1” for Yes
If a color ribbon is used on a dot matrix printer, set this to “yes”.
Bi-directional Print
“0” for No
“1” for Yes
If the dot matrix printer is set to print bi-directionally set this to “yes”.
Certex Model 3200 Operators Manual (Rev. 5) 12
u
Print Test Pattern
“0” for No
“1” for Yes
This is used to print a test pattern that is helpful in determining row and column print locations when setting up the format of a check. It will also print a sample of the
Protected Amount (the large graphic numbers produced by the 3100). This is helpful in testing the printer settings. If the print-out contains garbage it is possible the selected emulation in incorrect. (See Specific Problems &
Solutions) v used
“0” for No
“1” for Yes
This question will only be asked if you have selected a laser printer. This option is used to increase compatibility with PCL5e printer drivers. If no is selected the 3200 relies on line feeds and only handles simple laser printer escape sequences. If yes is selected it uses a separate program to deal with PCL5e printer drivers. This option only effects mode 2 (check) and mode 5
(validate). Lines and columns are still used to specify positions.
For measurement purposes there are always six lines per inch vertically and ten characters per inch horizontally.
3 - Format
This is the section where the first seven channels are programmed for their intended functions.
• Each channel can be set up for a different check type or layout.
• Each channel can have different signatures associated with it, and each signature can have a different amount limit.
• Each channel can have access restricted to particular operators.
• Each channel can be set for a different type of operating mode or function.
The programming questions asked by the 3200 will depend on the options installed or enabled. If you have an optional MMC installed, you will be asked additional questions about check forms. If you have enabled the foreign currency options with the DIP-switch
(see the DIP-switches section) you will be asked additional programming questions about currency formatting. For information about programming with an MMC, see the end of this section (Form overlay). For information concerning foreign currency, see the section entitled Multi-currency (foreign currency).
When you first enter the Format programming area, the 3200 will ask which channel you want to program.
Certex Model 3200 Operators Manual (Rev. 5) 13
The 3200 always powers up into Channel One. Therefore, Channel One should be left set up in the Pass-Thru mode for security reasons. This will require the operator to enter a password in order to change the channel and write a check.
Measurements
Most of the measurements that you will enter into the 3200 will be in lines and columns. The line is measured from the top edge of the page to the proper vertical placement. The column is measured from the left edge of the page to the proper horizontal placement.
• Most printers will default to printing at 6 lines per inch and 10 characters
(columns) per inch.
Using the Label Maker
If you have the optional keyboard attached to the 3200, then this section does not apply - you may simply type the channel name that you desire.
The display will show the current title of the channel. For example:
Format Channel 2
Enter channel title:
Channel Two
ABCDEFGHIJKLMNOPQRST
Not shown immediately, but present in the forth line of the display, is the remainder of the alphabet including lower case letters, a space, dollar sign, period, comma, and numerals 0 thru 9.
If the title shown on the third line is correct, simply press [Enter] to go to the next question. To change the title, shift the characters on the last line to the right or left by pressing the [1] or [3] keys. When the desired character is below the cursor, press [2].
The [1] and [3] keys shift the alphabet one character at a time. The [4] and the [6] keys shift the alphabet two characters at a time. The [7] and the [9] keys move to the first and last characters in the line.
If a key is held down for more than half a second, it automatically repeats about eight times per second. This is useful for shifting the alphabet. This auto-repeat is also useful for skipping questions by holding down the [Enter] key.
The title you choose should indicate the intended purpose. You might rename
“Channel One” to “Buffer”. “Payroll” and “Accts Payable” are also logical titles.
If the differences between the channels are merely the signatures, rather than the format, then “Jones” or “E. M. Smith” is appropriate.
Certex Model 3200 Operators Manual (Rev. 5) 14
Modes
After you have given the channel a title, you will be asked the mode (function) of the channel.
Format Channel 2
1. Pass 4. Sign
2. Check 5. Valid
3. Manual 6. Void
1=Pass-Thru
The Pass-thru or Buffer mode passes all characters received from the host computer to the printer without modifying or scrutinizing them. The effect is as though the printer were connected directly to the host computer. Channel One should be programmed for this function for security reasons.
2=Check
Check mode captures the dollar amount of the checks as they are being sent to the printer by the host computer’s check writing software. This capture allows you to use the 3200 to create a protected amount, written amount, and to set signing and printing limits.
3=Manual
All the information required to create a check can be produced by the
3200 in this mode – no host computer is required. The operator enters the dollar amount (and payee/ payor if keyboard is present) and the check is printed, protected, dated, serialized, and signed. Manually created checks are logged in detail in the 3200’s reporting. The 3200 will not accept data from the host computer while it is in this mode.
4=Sign
Print signature only – no host computer required. This can be used to sign pre-printed, continuous or cut-sheet checks. The operator is asked to specify the number of checks to be signed and that number of signatures is issued to the printer. The 3200 will not accept data from the host computer while it is in this mode.
5=Validate
Sign checks as they are being printed. This is an on-line mode with the host computer. This mode does not generate a protected amount. It signs every check regardless of the amount. Signature limits are not used in this mode.
6=Void
Print a graphic “VOID” on a single check or multiple checks. Void also debits the transaction report when voiding manually created checks. This
Certex Model 3200 Operators Manual (Rev. 5) 15
is a stand-alone mode that does not require a host computer. It is useful to void a large batch of checks that were printed incorrectly.
8=Hex Dump
(Not shown on the display)
All data sent to a 3200 channel in Hex Dump mode will be printed as its hexadecimal equivalent. This feature is very useful for troubleshooting, as it shows exactly what the host computer sends to the printer.
9=Demo
(Not shown on the display)
Mode 9 demonstrates computer-interfaced operation without needing to hook up a computer. It is typically used only for demonstration purposes.
Form Length
Form Length is the number of lines in the document. This is essential for the correct positioning of the print on each succeeding form. If you are using continuous form checks, set the form length to the exact number of lines. If you are using a cut-sheet feeder (such as a laser printer), the form length may vary depending on the printer. If the check is 8 ½ x 11”, set the form length to 60 lines. (6 lines per inch x 11 inches = 66 lines. Most laser printers cannot print on the top three and bottom three lines therefore, 66 minus 6 = 60 lines).
Lines per Inch
Most printers are normally set to 6 lines per inch, but they can also be set to 8 lines per inch. (11” x 8 = 88 lines, 88 minus 8 lines = 80 line form length). If you are using a laser printer, you can print any number of lines per inch, and this question is not asked.
Print Date On
Indicate the line and column where you would like the 3200 to place a date on the check. If you do not want the 3200 to print a date, then enter
“0” for the position to disable it.
Serial Number
The 3200 can produce a serial number for the check. Enter the line and column where you would like the serial number (maximum of ten digits long and leading zeros will be suppressed) to appear, or enter “0” to disable it.
Payee Name and Address
When programming channels for manual operation, you will be asked where to place the payee name and address. Enter the line and column.
This field is six lines high by forty characters wide.
Certex Model 3200 Operators Manual (Rev. 5) 16
Payor Name and Address
When programming channels for manual operation, you will be asked where to place the payee name and address. Enter the line and column or zeros to disable the feature. This field is six lines high by forty characters wide.
Miscellaneous text
This feature is only available for Manual checks. In certain cases you may want to put additional information on the check. This feature can be used to add stub information or it can also be used with the Merchant copy and
Customer copy. The field is six lines high by forty characters wide. Any information can be placed on the check. Program the location by line and column.
Ask for Fee
This feature is only available for manual checks. If you wish to charge a fee, you can enable this feature by indicating #1 for yes. If enabled, the operator will be prompted to enter a fee upon issuing a manual check. A value of $0.00 can be entered. The fee will appear on the Transaction report. All fees charged for a specific channel will be totaled on the report.
Protected Amount
The protected amount is the dollar amount of the check, printed in large, graphic characters, for example,
$12,345,678.90 dols.
As with the other capabilities, enter the line and column where you would like it to appear, or enter “0” to not print it. The Protected Amount characters will print as large as two lines of normal text.
Written Amount
The written amount is the amount of the check written in words, for example, “Fifty Dollars and twenty-three cents”.
The host computer usually sends this feature. If required, the 3200 can generate this for you. Enter the line and column where you would like the written amount to appear, or enter “0” to disable it.
Right Column
If large check amounts are to be printed, you can set the right column. If the written amount reaches this right limit, the remainder will be printed on the next line.
Compressed Print
Once again, if large check amounts are to be printed, you may elect to print the written amount in compressed print. This will reduce the instances where the written amount wraps to a second line.
Certex Model 3200 Operators Manual (Rev. 5) 17
Courtesy Amount
The courtesy amount is the amount printed in normal (unprotected) characters, for example, $123.00. Enter the line and column where you would like it to appear, or enter “0” to not print it. The host computer usually sends this feature. If required, the 3200 can generate this for you.
Enter the line and column where you would like the written amount to appear, or enter “0” to disable it.
Amount Window
This specifies the location for the 3200 to look for the amount of the check. The amount window should be made as small as possible to avoid picking up the wrong number. For instance, if the number to be scanned is on line 29, then typically choose line 28 as the top and line 30 as the bottom. If an amount is not found in this window, VOID will be printed instead of the protected amount and a signature will not be printed.
The 3200 must scan the characters from the host computer for the protected amount. Since a typical check has many numbers on it, the 3200 must determine the correct one by its location on the form (line and column). It is not always possible to determine the line number where
the amount appears on a printed form, since the top of the form may or may not be the first line of print.
If possible, check the program configuration on the host computer to determine the first line of print. Otherwise, proceed with a measurement of the form. If the location is not correct (and therefore unable to be scanned), a VOID will appear in place of the protected amount, and the location of the VOID will be at the line and column specified for the protected amount. This gives a known place from
which to measure.
Erase Window
Sometimes it is necessary to eliminate some characters, such as the written amount, if they occupy the same location as the protected amount. Enter the line and column where you would like characters erased, or enter “0” if unused. Warning: Partially deleting unprinted characters such as escape commands can cause unusual operation.
Symbol Before the Amount
This refers to the symbol sent by the host computer that precedes the amount of the check. This helps the 3200 select the correct number for the amount of the check. Use “1” for a dollar sign ($), “2” for an asterisk (*) or select “0” for any other characters.
Certex Model 3200 Operators Manual (Rev. 5) 18
Signatures
This is how you position the signature on the check. Enter the position of the bottom-left corner of the signature field. Additional signatures
(B, C ...) might be in your EPROM chip. If a signature is not used for this particular channel, set the line and column to “0”. The signature field is four lines high. Signatures must start on at least line four or they will not be printed. There is a maximum of ten signatures.
Do Not Sign Above
After entering each signature location, you will be asked for the amount limit above which the check will not be signed. Above this limit the check will be generated and protected but not signed. The operator must then take the check to a supervisor for signature.
Void Check Above
Enter the amount limit above which the word VOID will be printed in place of the protected amount. Above this limit the signature will not be printed on the check.
Count Unsigned Forms
If you choose no “0” then only signed checks will increment the non resettable counter. This is used as an audit tool.
Form Overlay
This question will only be asked if a keyboard and or MMC is installed.
The 3200 has an optional Multi Media Card (MMC) in which overlay check forms are stored. If an MMC is installed, it will ask if you intend to use an overlay. Entering a “0” will disable this feature for this channel.
Each form is numbered. Enter the number of the form you want to use.
Examples of all the forms stored in the MMC can be printed from
“Advanced Options” 8 - Print Form.
Branch/teller
If desired, your branch number and Teller ID can be printed on the check, customer copy or merchant copy. The position is set by line and column.
You will also be asked to enter the branch number. Example: A branch number of 156 and Teller ID of JD1 would appear on the check as:
0156/JD1. Line 0, Column 0 disables this function.
MICR Line Position
Only check, manual and demo modes allow for a MICR line. You will only be prompted for MICR information if a keyboard is connected.
Enter the vertical and horizontal position for the MICR line. The 3200 will accept values as small as a thousandth of an inch so the MICR line can be adjusted properly. Use the MICR positioning template provided with the model 3200 to make the necessary adjustments. MICR templates
Certex Model 3200 Operators Manual (Rev. 5) 19
are provided with any unit that is ordered with a check design. They can also be purchased from your dealer or ordered directly from The Certex
Company.
MICR Line Format
The MICR line can only be programmed from the optional keyboard. The
MICR line includes special symbols that are entered from the keyboard as follows:
= = On Us (use the O key) a = Transit (use the T key)
D = Dash (use the D key)
S/N
= Serial Number (use the S Key)
Enter the MICR line from your bank’s check.
Location Code Position
Enter the vertical and horizontal position for the location code position.
The 3200 will accept values as small as a thousandth of an inch so the code can be adjusted properly. This code (a number between 1 and 100) is the geographic location assigned to each financial institution. This number will appear in the numerator of the Fractional Routing Number.
Example: 5-55 or 5-55/412
412
The font is restored to 10 characters per inch after printing the location code.
Serial Number Window
This feature is only available for on-line check writing if you are using the
MICR line. This specifies the location for the 3200 to look for the serial number of the check. This feature works similar to the amount window.
The serial number window should be made as small as possible to avoid errors. This question will only appear if the channel is programmed for on-line check writing from a host computer. Up to ten digits can be captured and non-digits are ignored.
Print Merchant Copy
This feature will print a Merchant Copy if desired. You will be asked to configure the merchant copy by specifying the presence and location of the date, serial number, payee name and address, payor name and address, miscellaneous text, protected amount, written amount, courtesy amount, branch/teller and MIRC line positions. Using a three-panel 8½ x 11 inch check, you can produce a check, merchant copy and customer copy.
Certex Model 3200 Operators Manual (Rev. 5) 20
Print Customer Copy
The questions asked here, are the same as the merchant copy except there is no MICR line. This will produce a copy for the customer. You will be asked to configure the customer copy by specifying the presence and location of the date, serial number, payee name and address, payor name and address, miscellaneous text, protected amount, written amount, branch/teller and courtesy amount.
4 - Supervisor Code
Use this display to change the code number (password), which allows access to the supervisor commands. There is only one supervisor code. If you forget your supervisor code see the section Re-Initialize / System Reset or contact your dealer.
5 - Operator Codes
This command is used to change the list of valid operator codes (passwords).
There are a maximum of 30 codes. Each code has a three character ID associated with it. The supervisor can limit operator access to specific channels. For example: Operator John Smith has an ID of J2S, a code of 13921 and has access to channels 2 & 3. If the keypad is used you are limited to digits only. If a keyboard is used you may also use letters for the codes or ID’s. The supervisor
can be excluded from knowing the codes (passwords). Codes are a maximum
of eight characters. Existing codes can be cleared (set to 0), or changed. Each code has corresponding channel number(s), which specify the channels available for that operator code. The channel numbers are 1 through 8, which can be entered in any order. Use the [Enter] key to exit this menu item.
6 - Report
This command prints a report of all the settings programmed into the Model 3200
(except the supervisor and operator codes). It also prints all of the signatures and graphic characters. A copy should always be kept on file in the event the 3200
needs to be programmed again.
Defaults
All the default settings can be printed out using the report function. This must be done just after initialization before any programming has been done.
7 - Advanced Options
1 - Set Date and Time
This sets the current date and time. A 24-hour clock is used. Use two digits for entering the month, day, year; and hours, minutes, and seconds.
As an option, you can specify a four-digit date.
2 - Security Timeout
The Security Timer specifies the time delay before the 3200 automatically goes back to the “Enter code” display (Operator Commands). The default time is 300 seconds (five minutes). If the timer is set for 0 then this
Certex Model 3200 Operators Manual (Rev. 5) 21
security feature is disabled. This can secure the 3200 to a state that requires a password to write a check.
3 - Serial Numbers
This feature enables unique serial numbers for each channel. This is important when using multiple channels for manual checks. When selecting this option keep in mind that the unique serials numbers work only in channels utilizing the manual mode. In order to change the serial number for a particular channel, that channel must be selected.
4 - Communications
Data Timeout
This feature applies only to channels programmed for on-line check writing and validate mode. When the host computer completes its check run, and the last character is received, the timing begins. At the end of the data timeout period, the 3200 will perform one of three functions.
1) Do nothing - Set the timeout period to 0.
2) Erase data - The 3200 will erase any data in its buffer.
3) Eject form - The 3200 will send a form feed to the printer to purge its buffer and eject the last form.
Add LF After CR
This feature compensates for check writing software and hardware that does not send line feed commands (LF). If this is set to yes, the 3200 will insert a line feed whenever it sees a carriage return (CR). In hexadecimal a line feed is 0A, a carriage return is 0D and a form feed (FF) is 0C.
Strip Off High Bit
This feature can remove the most significant bit of each byte. Most computers do not use the high bit. If your system sets this bit, you can strip it off by setting this to “yes”.
Channel Commands
Sometimes the 3200 is placed in a remote location. This can make it difficult to change channels. Channel commands can be sent to the 3200 from the host computer to change channels without using the keypad or keyboard. Setting this feature to 0 disables it. The channels selected must be set up for either check mode or buffer mode (the other modes, including validate mode, do not use this feature). The host computer sends an FS command (hex1C - similar to an Esc command) to change the channel. To select CHANNEL ONE, an “FS a” (hex 1C 61) is sent; to select CHANNEL TWO, an “FS b” is sent, etc. When the 3200 is in check mode, the FS command can be sent anytime before the last character of the check. The selected channel will be used to print the check. When the 3200 is in buffer mode, the FS command should be sent
Certex Model 3200 Operators Manual (Rev. 5) 22
at the beginning of the check, otherwise the preceding characters would be printed in buffer mode.
Enabling this feature can also allow you to suppress a signature on the current check despite the signature limit. This allows the host computer to determine its own signature limits. In this situation, the 3200 signature limit should be set to a very large amount so as not to interfere with the host computer. Sending and “FS @” (hex 1C 60) suppresses the signature.
Remove Form Feeds
Enabling this feature will remove all form feeds (hex 0C) sent by the host computer. It is normally not used and is set to 0. It can be used to solve a problem where blank forms occur.
5 - Resolution (dots per inch)
This is used to resolve a conflict between the 3200 and Windows NT/2000 while using a laser printer. Set the 3200’s resolution to match the resolution of the operating system. See “Prints Very Large Text” in the
Specific Problems & Solutions section.
6 - Upload Format
This feature enables the user to upload the programmed settings of the
3200 to a host computer. In order to perform this function you need a utility program (UPLOAD.EXE) that runs under DOS on a P.C. Contact the factory for a copy of this program.
This feature is useful to store the 3200 settings. In the event the 3200 needs to be re-programmed, it can be performed quickly from the host computer. Once the settings are stored in the host computer, they can be downloaded into multiple 3200 units.
To perform an upload:
1) Connect your computer’s COM 1 serial port to the 3200 using the
Serial In connection on the 3200.
2) Go to the directory or subdirectory on the host computer that contains the utility UPLOAD.EXE. Start the utility. The screen will display:
UPLOAD UTILITY, VERSION X.XX
This uploads data sent from the Certex 3200 into the P.C.’s COM 1 serial port.
File not specified
Usage: UPLOAD filename.ext
C:\pathxxxxx
Certex Model 3200 Operators Manual (Rev. 5) 23
3) Turn on the 3200. Enter the supervisor password. From the menu select #7 Advanced Options. From the menu select #6 Upload Format.
The display will read:
Upload Format
Press Enter to begin
4) At the computer type: UPLOAD and a name for the file to be created.
Example: If the name of the file you want to create is XYZ. Type
UPLOAD XYZ. Hit the enter key. The screen will say: “Ready for
Upload”
5) Press the enter key and the program settings will upload.
7 - Download Format
This feature enables the user to download the stored settings of a 3200 into a 3200. In order to perform this function you will need a utility program
(DNLOAD.EXE) that runs under DOS on a P.C. Contact the factory for a copy of this program.
This feature is useful to restore the settings of a 3200 or download settings into multiple 3200 units.
To perform a download:
1) Connect your computer’s COM 1 serial port to the 3200 using the serial input connection on the 3200.
2) Go to the directory or subdirectory on the host computer that contains the utility DNLOAD.EXE. Start the utility. The screen will display:
DOWNLOAD UTILITY, VERSION X.XX
This downloads data from the PC’s COM 1 port into the Certex 3200.
File not found
Usage: DNLOAD filename.ext
C:\pathxxxxx
3) Turn on the 3200. Enter the supervisor password. From the menu select #7 Advanced Options. From the menu select #7 Download Format.
The display will read:
Download Format
Ready...
Certex Model 3200 Operators Manual (Rev. 5) 24
4) At the computer type: DNLOAD and a name for the file to be downloaded. Example: If the name of the file you want to download is
XYZ. Type DNLOAD XYZ. Hit the Enter key. The screen will say:
“Press Enter to begin”
5) Press the Enter key a second time and the settings will download.
A download can be aborted by hitting the [Code] or Esc keys on the 3200.
8 - Print Form
This will print copies of the forms stored in the MMC. Enter the number of the form you want printed.
8 - Transactions
This will allow you to print a report of check activity.
Information Stored:
For checks created in Manual mode, the operator ID, date, time, dollar amount, check number, payee, payor and fee are retained for every transaction in addition to dollar and item totals for the channel. For checks created in Check mode, the dollar total and number of items are tallied.
Transaction Report Capacity: The 3200’s transaction memory holds about 250 manual transactions.
9 - Diagnostics
The diagnostics section of the supervisor menu provides tests on the 3200 to help troubleshoot problems. The diagnostic menu allows you to test the display, the keypad or keyboard, and the parallel communications (I/O test). The I/O test is also useful for testing a suspect parallel cable for faults. See Diagnostics in the
Troubleshooting section for specific details on performing these tests.
Warning Messages
MEMORY ALMOST FULL
When the transaction memory is nearly full, “MEMORY ALMOST FULL” is displayed for three seconds.
MEMORY IS FULL
At this point, there is room in memory to store fifteen more transactions, after which you will get the message: “MEMORY IS FULL”
BUFFER OVERFLOW
At this point, only the [Code] key will work. The supervisor should print a
Transaction Report and erase the transaction memory. If the memory is not erased, and 10 more transactions are stored, then “BUFFER OVERFLOW” error message finally appears. This can interfere with the proper function of the 3200 until the transaction memory is erased.
Certex Model 3200 Operators Manual (Rev. 5) 25
Multi-Currency Mode (Foreign Currency)
To enable the use of multi-currency (U.S. Dollars and other currencies), you must move
DIP-switch #3 to the “on” position (See the section Re-Initialize/System Reset for DIPswitch location). When DIP switch #3 is on, additional currency questions will be asked.
This determines the language used for dates, the written amount, and the format of amounts.
Country Codes Table
0=International
1=United States
2=France
3=Quebec
4=Costa Rica
5=Mexico
6=Columbia
The country selected for channel one is used to determine the way dates are printed on the Transaction and Format Reports. When the format is being set up for channel one, “Country” is asked no matter which mode (buffer=0, check=2, etc.) has been selected.
Although the month-day-year order varies depending on the country selected, the date entered in supervisor menu item 7 is always entered in the order: MO-DA-YR.
Month INT’L U.S. FRANCE QUEBEC
COSTA
RICA
MEXICO COLUMBIA
01
02
JAN
FEB
JAN
FEV
JAN
FEV
ENE
FEB
ENE
FEB
ENE
FEB
03
04
05
06
07
08
09
10
11
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
MAR
AVR
MAI
JUN
JUI
AOU
SEP
OCT
NOV
MAR
AVR
MAI
JUN
JUI
AOU
SEP
OCT
NOV
MAR
ABR
MAY
JUN
JUL
AGO
SEP
OCT
NOV
MAR
ABR
MAY
JUN
JUL
AGO
SEP
OCT
NOV
MAR
ABR
MAY
JUN
JUL
AGO
SEP
OCT
NOV
12 DEC DEC DEC DIC DIC
Order DMY MDY DMY DMY DMY DMY
Written Amount
INT’L U.S.
DIC
DMY
MEXICO COLUMBIA
English dollars cents
English dollars cents
French
EUROS centimes
French dollars centimes
RICA.
Spanish colones centimos
Spanish nuevos peso s centavos
Spanish pesos centavos
Courtesy Amount:
Currency Symbols:
Thousands Mark:
Decimal Point:
Void:
Transaction Report:
Demo Mode:
,
.
*
-
VOID
-
English
English
,
.
$
-VOID-
English
English
.
.
E
ANNULE
French
English
$ space
,
-VOID-
English
English
,
.
*
ANULADO
English
English
.
,
$
ANULADO
English
English
.
,
$
ANULADO
English
English
For any mode that requires a thousands separator other than a comma, the graphic symbols in the protected amount will need to be changed at the factory. Be sure to note your protected amount requirements on the order form.
Additional custom settings questions asked:
Format Channel 2
Country: 2 0=Intl
1=US 2=France 3=Qbec
26
The country can be changed from 0=I (International), 1=U (United States),
2=F (France), 3=Q (Quebec), 4=C (Costa Rica), 5=M (Mexico),
6=(Columbia).
Format Channel 2
Places after “.”
(0 thru 4): 2
Places after “.” refers to the number of decimal places following the decimal point (or comma) that appears in amounts. Up to four places are available for foreign currency users. The default is two places.
Format Channel 2
_ _ _ Currency abbr.
If a currency abbreviation is specified, it will replace the dollar sign (or other currency symbols) used by the protected and courtesy amounts. The abbreviation is entered using the same procedure as entering a channel title. If the first character in the abbreviations is a space then the abbreviation will not be used.
Format Channel 2
“$” in amount
0. No
1. Yes
This determines whether the $, E or * is to be printed or removed from the protected amount.
Format Channel 2
Commas in amount
0. No
1. Yes
This determines whether thousands separators (commas or decimal points) are printed or removed from the protected amount.
Format Channel 2
Left Logo
0. No
1. Yes
The logo can precede (left) or follow (right) the amount on the protected amount line. This logo can be your company name or “PAY EXACTLY.”
Certex Model 3200 Operators Manual (Rev. 5) 27
If not desired select 0=no. The right logo question is the same format.
Questions concerning differences in certain currencies will be asked when necessary.
Troubleshooting & Maintenance
Changing The Fuse
Troubleshooting and Maintenance
Fuse is located here, under the cover. It is a 2½
Amp, 250 Volt, slo-blo, 20mm metric fuse.
CAUTION: For continued protection against fire, replace only with the same type and rating of fuse.
Installing New Signatures
CAUTION: There is 120 Volts AC inside the unit. Be careful not to touch the wires inside. High voltage can injure!
Same Firmware Version
The signatures and system firmware in the Model 3200 are contained in an EPROM chip that is designated U10 on the circuit board. See the Re-Initialize / System Reset section for the EPROM location. The EPROM is held in a black plastic carrier that is keyed and only permits installation one way. The firmware version is written on the label of the
EPROM. If the label has been removed you can determine the version by observing the display of the 3200 on power up. When the Certex logo appears, so will the model and version number. If the version number is different between the old and new EPROM’s, skip to the following section (Different Firmware Version). If the version number of the new EPROM matches the version number of the old EPROM, follow this procedure:
1) Disconnect power from the back of the 3200.
2) Remove the case top: Remove the three Phillips screws on the back, and the two on the bottom of the unit.
3) Remove the old EPROM by grasping it by the tabs on the ends and gently rocking it until it releases.
4) Install the new EPROM by pressing it into place. The EPROM is keyed with one slot on one end and two slots on the other end. It can only be installed one way. Do not force it into the socket. If it does not push in easily, turn it around and try the other direction.
Certex Model 3200 Operators Manual (Rev. 5) 28
5) Replace the top, connect power and test the unit. Replace the screws when it tests correctly. Using this procedure does not require re-initialization or reprogramming.
Different Firmware Version
If the new EPROM version is different than the old one follow this procedure:
1) Install plane paper in the printer. Run a copy of the Format report from the Supervisor menu (#6).
2) Disconnect power from the back of the 3200.
3) Remove the case top: Remove the three Phillips screws on the back, and the two on the bottom of the unit.
4) Remove the old EPROM by grasping it by the tabs on the ends and gently rocking it until it releases.
5) Install the new EPROM by pressing it into place. The EPROM is keyed with one slot on one end and two slots on the other end. It can only be installed one way. Do not force it into the socket. If it does not push in easily, turn it around and try the other direction.
6) Move DIP switch #1 to the “ON” position. See the following page for DIP switch location.
7) Set the top on its front edge, just in front of the case bottom. Carefully re-connect the power cord. Turn on the key-switch and watch the display. You should see:
SUPERVISOR CODE: 789
TURN DIP SWITCH OFF
8) Turn the DIP-switch #1 “OFF”. The display will show:
Ready
Channel One
Pass-thru mode
Counter 000001
9) You must now re-program the unit with the settings from the Format Report. See section “Supervisor Menu Definitions”. Be sure to replace the case screws after testing.
Environmental Considerations
• The Model 3200 is for indoor use only.
Certex Model 3200 Operators Manual (Rev. 5) 29
• Do not block the vent holes in the bottom and back of the unit. These provide cooling for the internal electronic circuitry. Do not place the 3200 inside a cabinet that could restrict airflow.
• Do not place the 3200 in direct sunlight.
• High concentrations of dust on circuit boards can create shorts and early failures, as components cannot cool freely. In this type of environment, contact your dealer for periodic maintenance.
• A surge suppressor is always a good idea for electronic equipment.
• For reliable operation, the parallel data cable length should not exceed ten feet. The serial data cable length should not exceed fifty feet.
• The 3200 is a digital device and is therefore subject to electrical noise.
The 3200 and the data cables between the 3200, the computer and the printer, should not be near electrical motors, high voltage or electrically noisy equipment.
Re-Initialize / System Reset
This initializes the battery-backed RAM, which resets all operator codes, print formats, and settings. When the 3200 is powered up for the first time, DIP switch
#1 should be on.
DIP Switches
Battery Backed Ram Memory (U9)
EPROM (U10)
DIP switches
DIP Switch #1 - Initializes the unit. It loads default program settings into the battery backed RAM memory.
DIP Switch #2 - Resets the supervision password to 789 without affecting any of the other settings.
DIP Switch # 3 - Turns on the International currency questions in the Format section.
DIP Switch #4 - Initializes the 3200 for a demonstration mode. When the operator code “123” is entered, access to channels 1, 2 and 3 is enabled. Channel
1 is Pass-thru; channel 2 is DEMO; and channel 3 is VOUCHER DEMO.
Serial port connection problem
Making devices communicate over RS-232 lines can be surprisingly difficult.
RS-232 is a standard that is only loosely followed by manufacturers, thus some rewiring is often required to get it to work.
Certex Model 3200 Operators Manual (Rev. 5) 30
The problem is greatly simplified by the fact that of the 25 lines available only three need to be connected to the 3200 unit: A data line, a handshake line and a ground line.
Ground is simple because it is always on RS-232 line 7.
The 3200 unit is normally configured as Data Communications Equipment (DCE) which receives data on RS-232 line 2. However it can also receive data on line 3 by changing the jumper block, in which case it is configured as Data Terminal
Equipment (DTE).
The handshake line is the most confusing. “Handshake” is a signal from the 3200 unit telling the sending unit to momentarily stop sending data so the 3200 can catch up. Handshake can be left disconnected if the sender or the baud rate is sufficiently slow. However reliable operation requires handshake. Handshake is accomplished in two basic ways: XON/XOFF, or hardware.
XON/XOFF uses the return data line to send a command from the 3200 to the host computer. XOFF is CTRL-S (hex 13), and XON is a CTRL-Q (hex 11). If the 3200 is configured as DCE then it receives data on RS-232 line 2 and sends its handshake command back on line 3. If the 3200 is DTE then these two lines are reversed.
Hardware handshake uses a level (not a command) on one of the other RS-232 lines. The 3200 always uses the RTS signal at the processor to do the
hardware handshake, but this signal can be routed to several different RS-232
lines by the jumper block. The jumper block (JB1) is used to configure the 3200 to the RS-232 signals that are used by the sending unit.
The 3200 can only send the handshake signal reliably over fifty feet of cable.
Diagnostics
Voltage Indication
The glowing red LED indicates voltage to the internal circuitry. When lit, it is visible through the hole between the Parallel Out and Serial In connectors at the back of the 3200.
LED
Voltage
Indicator
Certex Model 3200 Operators Manual (Rev. 5) 31
If the unit does not power up and this LED is off, check the AC power source first, then check the fuse at the rear of the unit.
Blink Codes
At power up, after the LED is lit, all of the processor’s address lines are sequentially pulsed low, the EPROM is tested, and then the RAM is tested. If an error is detected, the LED flashes a repeatable pattern:
FLASHES ERROR read/write address
If the [Clear] key is held down while powering up the 3200, the PROM and RAM tests are skipped. This is useful if the PROM or RAM test fails and prevents the 3200 from being used. Of course, the 3200 may not operate correctly when a hardware failure is not dealt with properly.
Diagnostic tests can be preformed from using the Diagnostics menu (#9) of the
Supervisor menu).
1 - LCD
Successive strokes of the [Enter] key will darken all segments of the LCD, clear all segments of the LCD, and display three different screens of characters. This will allow you to determine any bad segments within the display.
2 - Keys/Keyboard
Use the keypad/keyboard menu selection to verify that all keys function properly. Special keystrokes are represented as follows:
[00] Is displayed as Z
[Code] is displayed as D
[S/N] is displayed as S
[Total] is displayed as T
[Enter] moves the cursor to the beginning of the line
[Clear] returns you to the diagnostic menu
3 - Parallel I/O
This test can confirm that the parallel input and output are working correctly.
When you select the option you will be prompted to connect the parallel out put to the parallel input. This forms a loop where the 3200 can output bytes of data, then receive them and check to see if it received what it sent.
Certex Model 3200 Operators Manual (Rev. 5) 32
Connect Parallel Out
To Parallel In
Press the enter key to start the test. The test will display hex values for both input (what is read in) and output (what is expected). As long as they are equal, the I/O is working correctly. If the values are different, there is a problem with the output or, input ports, or the cable and an ERROR will be displayed. Press Enter to exit the test. The bits in the hex numbers are as follows:
BIT NAME PIN
15 /STROBE 1
14 /AUTOFEED 14
13 /SLCT_IN 36
12 /ACK 10
11 BUSY 11
10 PE 12
9 SLCT 13
8 /ERROR 32
7 DATA_8 9
6 DATA_7 8
5 DATA_6 7
4 DATA_5 6
3 DATA_4 5
2 DATA_3 4
1 DATA_2 3
0 DATA_1 2
Hex Dumps
To perform a hex dump you will need to program an un-used channel for hex dump mode (see the Format section). You will also have to be sure you have a password to access that channel. Once this is done, enter your password and go to the channel. Be sure your printer is ready and has plain paper installed. Send down two or three checks if possible. The hex data will be printed on the left side of the page and the ASCII on the right.
When the printer stops printing press the Clear key on the keypad or the
Delete key on the keyboard to eject the last page of the hex dump. The hex dump tells exactly what the host computer is sends to the printer. You will need a copy of the character set for your printer. This can usually be found in the manual for the printer.
Things to look for are: 0A = line feed, 0C = form feed and 0D = carriage return. By counting the number of line feeds, you can determine the form length. You can also see when the computer tells the printer to form feed.
For more information contact your dealer or The Certex Company.
Certex Model 3200 Operators Manual (Rev. 5) 33
ERROR MESSAGES
The [Clear] or [Code] keys can usually be used to proceed beyond (ignore) an error message if necessary. Be aware that the 3200 might not run properly if you do this.
BATTERY RAM ERROR
The RAM forgot something. If you’ve just installed a new signature EPROM, then the most likely cause is failure to initialize new firmware with DIP-switch 1.
See the Re-Initialize / System Reset section. A Battery RAM error can be caused by faulty power or static electricity. To correct this error, turn the unit off. Wait a few seconds then turn it back on. If the error re-appears, you will need to Re-
Initialize the unit and re program it according to the format report on file.
BUFFER OVERFLOW
The transaction memory is trying to hold more information than what is capable.
Print a transaction report and erase the transaction data.
TOO MANY CHARACTERS
This error message is displayed when a check contains more than 6000 characters.
The cause of this is usually the use of a print driver that is not issuing any line feeds for positioning text on the document (such as a laser driver). If this is the case, either direct the computer to use a lower-level print driver (Generic/Text only is the simplest) or change the mode and format of the 3200 channel to:
“Validate”. If you are using a laser printer make sure you use the advanced driver setting.
BAUD RATE ERROR
Somehow a non-supported baud rate was set. Valid baud rate speeds are 150,
300, 600, 1200, 2400, 4800, 9600, 19200, and 38400. This error might indicate an unintentional change of the settings held in the RAM – see BATTERY RAM
ERROR.
CHANNEL ERROR
An operator code was assigned an illegal channel, such as 9. This error might indicate an unintentional change of the settings held in the RAM – see BATTERY
RAM ERROR.
AMOUNT SYMBOL ERROR
A symbol other than “any”, “$”, or “*” was set as the symbol before the amount in an amount window. This error might indicate an unintentional change of the settings held in the RAM – see BATTERY RAM ERROR.
LANGUAGE ERROR
A non-supported language was set. This error might indicate an unintentional change of the settings held in the RAM – see Battery RAM Error .
Certex Model 3200 Operators Manual (Rev. 5) 34
CTS LINE STUCK HIGH CUT PIN 5
The CST (clear to send) pin on the V25 processor used in the 3200 must be high for it to transmit an XOFF. Connecting the CTS line to a host computer has the potential to pull this line low. If this occurs the above error message will be displayed. Be sure the computer is turned on BEFORE the 3200. Try using the
[Clear] key to temporarily clear the error. To permanently correct this situation, disconnect the host computers connection to the CTS line. This can be done at the jumper block (JB1). Refer to the section Setup & Administration - Serial.
With the connection cut at JB1, CTS will be pulled high by the 3200’s internal circuitry.
PRINTER IS NOT READY
The printer is either not connected to the 3200, or it is turned off, offline, out of paper, or otherwise unable to print. Some printers might cause this message to momentarily be displayed while it is digesting data.
INACTIVE SELECTION
The operator pass code that you are using is not assigned to the channel that you are trying to select. A supervisor-level login can correct this using the Supervisor
Menu option “Operator Codes” (option 5).
UNRECOGNIZED CODE
The pass code or password entered does not match any valid operator or supervisor pass codes. Be aware that when using the keyboard, passwords are case sensitive. All operator pass codes are removed when the 3200 is reinitialized and need to be re-entered by the supervisor.
TOO NARROW
The column setting is not large enough to hold the information intended for it.
Increase the width to accommodate the intended information.
FORM NOT FOUND
The form overlay you are attempting to use does not exist. Forms in the 3200 are numbered from 1 to 99. Have a supervisor print a format report (option 6 from the Supervisor Menu). The last page of the report will list the names and numbers of all available forms.
SIGNATURES OVERLAP
Signatures are only allowed to overlap when printed with a laser printer. This error will be displayed if you are using an impact printer and are attempting to format the signature locations within three lines of one another (signature graphics are three lines tall). For example, if Signature A is on line 15, then
Signature B can be no closer than line 18. The exception to this is that two signatures may be placed side by side (on the exact same line).
Certex Model 3200 Operators Manual (Rev. 5) 35
BACKWARDS – Backwards or Zero occurs when the left column is greater than or equal to the right column of a window
UPSIDE DOWN - Upside-down or Zero occurs when the top line is greater than or equal to the bottom line of a window
Specific Problems & Solutions
No Display
Is your surge protector or outlet strip turned on? Does the 3200 have power connected to it? Is the key switch on? If so, next turn the 3200 around and have a look at it from the backside. There is a small hole in the chassis between the Parallel Out and Serial In connections. There is a red LED that should be visible there. If the LED is lit, refer to the
Dark/Light Display section. If the LED is blinking, refer to Diagnostics –
Blink Codes. If the LED is not lit, then the 3200 does not have power to its circuitry – the 3200’s fuse may be blown (refer to changing the fuse) or the 3200’s circuitry may be damaged.
Dark/Light Display
The operator can change the contrast on the display. Hold down the
[Code] button and repeatedly tap or hold down the [3] button to lighten the display. Hold down the [Code] button and repeatedly tap or hold down the [1] button to darken the contrast on the display. Using a keyboard, press [Alt]+[F1] to increase contrast and [Alt]+[F3] to decrease contrast.
Signature Moves Around
A form-length mismatch between the 3200 and the printer usually causes this problem. If the signature moves consistently lower from one check to the next, then the 3200’s form length is too great. Decrease the form length by the number of lines that the signature moves down from one check to the next.
If the signature moves consistently one inch lower from one check to the next, then the 3200’s form length is too great. Many printers declare a non-printable margin around the page or are set to skip over a perforation.
Try subtracting six lines from the 3200’s form length, or change the margin, skip over perforation, or form length setting in the printer.
If the signature moves consistently higher from one check to the next, then the 3200’s form length is too short. Increase the form length by the number of lines that the signature moved up from one check to the next.
If the signature moves consistently less than one line higher or lower from one check to the next, then the 3200’s printer settings – pin spacing or emulation – may be incorrect or inconsistent with the printer’s settings.
Try changing the pin spacing setting first. If changes to the pin spacing and the emulation fail to correct the problem, try changing the emulation that the printer is set for.
Certex Model 3200 Operators Manual (Rev. 5) 36
If the signature moves up and down, then either the data coming from the host computer is inconsistent, or the printer is wrapping or incorrectly printing text. This can be confirmed with a hex dump.
Break In Signature
An improper pin-spacing setting usually causes this. A good general starting point is to set the pin spacing for 1/60 th
for a 24-pin printer and
1/72 nd
for a 9-pin printer. If that doesn’t work, whatever setting you’re on
– try the other one.
If changing the pin spacing does not fix this problem, then the emulation
(printer type) in the 3200 may not be set the same as the emulation in the printer. Try a different emulation in either the 3200 or the printer.
Signature Prints On Next Page
The signature is set for a line that exceeds the form length that is set.
Example: The signature is set for line 53 and the form length is 42 lines.
The form length is set too long for the actual form. See the Form Length section.
Does Not Print a Signature
Proper Mode: Have you programmed the mode of the channel for check, validate or manual? All other modes do not sign.
Signing Limits: Is the amount of the check above the limit you have set?
Missed Capture: Is the amount window set correctly? If the 3200 does not capture the amount of the check being sent by the host computer it will not sign the check.
Symbol before the amount: If the 3200 is not set correctly it will not sign the check. If the host computer is not sending a “$” then you must not set to look for a “$”.
Does Not Print Anything
Power: The 3200 will not pass any data to the printer unless it is powered
up. Be sure that the printer is also on and online and selected.
Channel: Be sure you have correctly programmed and selected a channel
to receive data.
Connections: Check the connections of your cables from the host
computer to the 3200 then from the 3200 to the printer. Does the 3200’s display say “Receiving” when the print job is sent? If it does, then your connection to the host computer is good.
Certex Model 3200 Operators Manual (Rev. 5) 37
Communication: Check your 3200 programming to be sure it is set
correctly for your type of connection (Serial or Parallel).
Jumper Block: If you are connected to, and programmed for serial
communication. Check the jumper block (JB1). See the section on Serial connection.
Networked: If the 3200 is connected to a network, be sure the host
computer is sending the print job to the correct printer.
Stuck In Receiving
This problem usually is caused by the last check in the run. Some check writing software does not send a form feed or page eject at the end of the check run. The result of this is that the last check will be stuck in the 3200 memory. The 3200 will not send a check to the printer until it has received a form feed or the correct number of line feeds as programmed in the 3200. If, at the end of a check run the display says “Receiving” and the printer has stopped printing you can clear out the last check by pressing the [Clear] key on the keypad or the Escape key on the keyboard.
The best solution is to have a form feed inserted in the host computers software at the end of the run. The Data Timeout feature can also solve this problem.
Characters Wrap Around
Be certain that the number of characters per line of the check format is less than or equal to 80 if you are using an 80-column printer, otherwise many printers will automatically issue a carriage return (CR) and a line feed
(LF) at the 81 st
column, which will not allow the imprint to match the form. To print more than 80 characters per line, you must use either a compressed font or a wide-carriage (132-column) printer.
Prints Garbage Where Signature Should Be
The emulation (printer type) in the 3200 is not set the same as the emulation in the printer. Try a different emulation in either the 3200 or the printer.
Prints Very Large Text
This problem usually occurs with laser printers operating under Windows
NT or 2000. The problem is a resolution mismatch between the information sent from the host computer and the information sent from the
3200. Either change the resolution setting in the 3200 (see Advanced
Options/ Resolution), change the resolution setting in the printer driver on the host computer to 150 dpi (or whatever the 3200 is set at), or install a lower-level printer driver at the PC that can print at 150 dpi. Reducing the resolution in the printer driver will only reduce the resolution of images – text will still print the highest resolution available for the printer.
Certex Model 3200 Operators Manual (Rev. 5) 38
Prints “PCL XL Error”
This message will be printed out if you are using a PCL6 or higher driver.
Install a PCL4 or lower driver for your printer. This driver should be available within your computer, online, or included with the initial software that came with the printer.
Keyboard Does Not Function At All
Be sure that the connection is snugged all the way into the connector at the back of the 3200. Also, for the keyboard to function, it must be connected before the 3200 is turned on. Try turning the power off and on again. Are you using the KeyTronic keyboard from Certex? The KeyTronic keyboard works reliably, but other keyboards might not. There is also a connection inside from the PS2 connector on the rear of the 3200 to the
3200’s main board that may not be firmly connected. To access this connection, the 3200 must be opened. BE SURE TO DISCONNECT
POWER FIRST AND TAKE APPROPRIATE PRECAUTIONS!
Certex Model 3200 Operators Manual (Rev. 5) 39
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