ARRIS 1000016 SURFboard SBX-AC1200P RipCurrent Enabled Network Wi-Fi Extender Product Manual
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SURFboard SBX-AC1200P
Network Extender
User Guide
STANDARD PN 365-095-28246 x.1
April 2016
SURFboard SBX-AC1200P Network Extender User Guide
STANDARD PN 365-095-28246 x.1
ARRIS Copyrights and Trademarks
©Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google Inc.
Patent Notice
Protected under one or more of the following U.S. patents:
http://www.arris.com/legal
Other patents pending.
Table of Contents
1.
2.
3.
4.
Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 ........... 19
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5.
6.
7.
Restart the Network Extender Using the Reset Button .......................................... 25
Restart the Network Extender Using the Network Extender Web Manager ......... 25
Reset the Network Extender Using the Reset Button ............................................ 26
Reset the Network Extender Using the Network Extender Web Manager ............ 26
Protecting & Monitoring Your Wireless Network ................................................... 28
SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router .................... 47
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SBX-AC1200P Wireless Extender with a SURFboard Gateway and an SBX-1000P
SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P
SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P
SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several
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Chapter 1
Important Safety Instructions
Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.
Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the interface cables and install them properly.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.
Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
This device should not be used in an environment that exceeds 40º C (104º F).
SAVE THE ABOVE INSTRUCTIONS
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Chapter 1: Important Safety Instructions
Temperature Requirements
The Network Extender is capable of operating in an ambient temperature range of 0° - 40°C, without any functional performance degradation.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the device.
Increase the separation between the device and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Country Code selection feature to be disabled for products marketed to the US/CANADA Operation of this device is restricted to indoor use only.
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Chapter 1: Important Safety Instructions
FCC DECLARATION OF CONFORMITY
ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SBX-AC1200P Network Extender complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
INDUSTRY CANADA (IC) STATEMENT
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1) l’appareil ne doit pas produire de brouillage; et 2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
CAN ICES-3 (B)/NMB-3 (B)
IC Warning:
This radio transmitter (IC: 6670A-SBXAC1200P) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated.
Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.
Antenna Peak gain (dBi)
Type Connector 2400~2483.5MHz 5150~5250MHz 5725~5850MHz
Dipole I-pex 3.1 3.34 2.7
Dipole I-pex 2.85 2.37 3.44
IC Avertissement:
Le présent émetteur radio (IC: 6670A-SBXAC1200P) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal. Les types d'antenne non inclus dans cette liste, et dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.
Antenne Gain de crête (dBi)
Type Connecteur 2400~2483.5MHz 5150~5250MHz 5725~5850MHz
Dipôle
Dipôle
I-pex
I-pex
3.1
2.85
3.34
2.37
2.7
3.44
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Chapter 1: Important Safety Instructions
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.
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Chapter 2
Product Overview
Introduction
The SURFboard SBX-AC1200P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-AC1200P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity.
About The Network Extender
The SBX-AC1200P Network Extender has the following features:
RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your home power lines.
Supports multiple extenders on the same network.
Easy plug-and-play installation.
Compatible with most routers, gateways, and cable modems.
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Chapter 2: Product Overview
What is RipCurrent?
SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home.
The SBX-AC1200P uses its power plug to connect to the power lines that already exist in your home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU
Specification managed by the HomeGrid™ Forum. This technology allows the SBX-AC1200P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn router, your network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).
The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn proves much more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES
128-bit encryption for secure transmissions.
In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.
What's in the Box?
Make sure you have the following items before proceeding:
SURFboard SBX-AC1200P Network Extender.
Quick Start Guide.
Ethernet cable.
Warranty card.
System Requirements
Two or more wireless- or Ethernet-enabled computers, printers, smart TVs, or other devices that you want to connect.
120VAC home wiring.
Two or more G.hn-capable devices, such as two SURFboard SBX-AC1200P Network
Extenders, or any SURFboard Router with G.hn capability along with this SBX-AC1200P
Network Extender.
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Chapter 2: Product Overview
About this Manual
This manual covers the SURFboard SBX-AC1200P Network Extender. The model number is on the label affixed to the back of the Network Extender.
1. QR Code.
2. MAC address.
3. Serial number.
4. Model number.
Contact Information
Please visit the ARRIS Support website
http://www.SURFboard.com/Support/SBX-AC1200P
for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at
877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Network Extender's label.
For information on additional SURFboard products, or to purchase SURFboard products
(including other RipCurrent-enabled devices), visit
http://www.surfboard.com
.
For informational videos and tutorials about this and other ARRIS products, visit the ARRIS
Everywhere YouTube channel at
https://www.youtube.com/user/ARRISmarketing/featured
.
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Chapter 3
Installing the Network Extender
Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.
If you are installing a Gigabit home networking router (SURFboard or a third-party router) with your SBX-AC1200P, please refer to the Installation and Configuration documentation for your device for setup instructions.
LED Indicators
The Network Extender has the following indicators:
1. Primary LED: indicates the status of the device (pairing mode, normal operation, error).
2. G.hn Link Quality LED: indicates the signal quality of the G.hn link.
3. G.hn Pairing LED: indicates the logical network connection status (not connected, connecting/pairing, connected/paired) and status of data transmission.
4. 2.4 GHz Wi-Fi LED: indicates the state of the 2.4 GHz wireless interface.
5. 5 GHz Wi-Fi LED: indicates the state of the 5 GHz wireless interface.
6. Ethernet 10/100 Mbps link/activity LED: indicates the status of the 10/100 Mbps link.
7. Ethernet 1 Gbps link/activity LED: indicates the status of the 1 Gbps link.
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Chapter 3: Installing the Network Extender
Indicator Lights for the SBX-AC1200P
The Network Extender has several LED indicator lights to assist in troubleshooting.
LED Color/Behavior Description
Primary LED Solid green
Flashing amber
Flashing red
G.hn Link Quality Solid green
Solid amber
Solid red
G.hn Pairing
Flashing green
Flashing amber
Flashing red
Off
Solid green
Flashing green
Solid red
Flashing red
Off
2.4 Ghz Wi-Fi LED Solid green
Flashing green
5 Ghz Wi-Fi LED Solid green
Ethernet 10/100
Mbps link/activity
Solid amber
Flashing amber
Ethernet 1 Gbps link/activity
Flashing green
Solid green
Flashing green
Normal operation.
WPS pairing mode.
Start-up mode, or error.
Excellent link.
Fair link.
Poor link.
Receiving/transmitting data, excellent link.
Receiving/transmitting data, fair link.
Receiving/transmitting data, poor link.
No link.
Secure pairing complete. Connected to G.hn network with encryption enabled.
Secure pairing in progress. Trying to connect to
G.hn network.
Non-secure pairing complete. Connected to G.hn network without encryption.
Non-secure pairing in progress. Trying to connect to G.hn network.
No link.
2.4 Ghz wireless interface enabled, but no activity.
2.4 GHz wireless interface activity.
5 Ghz wireless interface enabled, but no activity.
5 Ghz wireless interface activity.
10/100 Mbps Ethernet link activated, but no activity.
10/100 Mbps Ethernet activity.
1 Gbps Ethernet link activated, but no activity.
1 Gbps Ethernet activity.
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Chapter 3: Installing the Network Extender
Connectors and Controls
The Network Extender has the following connectors and controls:
1. Ethernet: Used to connect the Network Extender with a client device such as a computer, printer, gaming console, router, and so on.
2. G.hn Secure Pairing button: Initiates secure pairing.
Note: If you hold the Pairing button for more than 15 seconds, the Network Extender resets its pairing defaults (that is, it loses its connection to any securely paired devices).
3. Reset button: Can be used either to reset the Network Extender to its factory settings or to restart the Network Extender. Use a pointed non-metallic object to press and hold this button.
• Press and hold this button for three to five seconds to restart the Network Extender as if you power cycled the device.
• Press and hold this button for more than 10 seconds if you want to reset the Network
Extender to its factory default settings and restart the device. Any customized settings that you have set will be lost.
Configuring and Installing the Network Extender
In order to use Gigabit home networking (G.hn), you must have at least two G.hn devices connected to your power grid. The devices will begin to communicate with each other as soon as they detect each other over the power grid. You can add additional devices later to expand your network.
You can use the RipCurrent network by just plugging in two or more G.hn-enabled devices into the electrical outlets in your home. However, this network will not be secure. We recommend
pairing the devices to add security to the RipCurrent network.
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Chapter 3: Installing the Network Extender
Once you have paired the devices, you can move them to their permanent locations throughout the house. The devices will not lose their network settings unless they are reset.
In order to create a secure network, you must securely pair the devices with each other.
Secure pairing creates a secure connection between two or more G.hn devices on a power grid. It also allows you to help secure your local area network (LAN) by randomizing your domain name and password. Once your devices are securely paired, then devices that have not been securely paired will not be able to connect to your network. We recommend that you securely pair your devices to secure your network.
Important: If your Network Extender is not securely paired to another device, then the G.hn
Pairing LED will appear red to indicate that the device is not securely paired.
Follow these steps to securely pair and install your first G.hn devices:
1. Plug in both devices in a location where you can see and easily access both devices.
Power up both devices and wait for two minutes for the devices to fully boot before proceeding.
2. Press the Pairing button on your SBX-AC1200P to initiate pairing on your SBX-AC1200P.
Hold the button for two to three seconds and then release the button. The Pairing LED (3 in the illustration shown below) begins to flash green.
3. Go to the second device and follow the steps required to initiate pairing on that device.
(These steps may be different, depending on the model number and manufacturer of the second device.)
• When the devices begin communicating with each other, the Pairing LED 3 on the
SBX-AC1200P begins to flash green.
• When the Pairing LED stops flashing and becomes solid green (in secure mode) or solid red (if paired without encryption), the pairing process is complete. It may take up to
60 seconds for the pairing process to complete.
4. Once the pairing process is complete, you can unplug the devices from the wall and move them to their permanent locations throughout the house. Use the enclosed Ethernet cable to connect the client device, such as a computer, TV, or game console.
Repeat these steps to add additional devices to an existing G.hn network.
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Chapter 3: Installing the Network Extender
Note: The Link Quality LED 2 indicates the signal quality of the G.hn link. Green indicates an excellent link, amber indicates a fair link, and red indicates a poor link. If the LED is red, you may want to move your SBX-AC1200P to a new location to see if you can improve the quality of your G.hn link.
Note: If your pairing is not successful, you can reset the G.hn settings for the Network
Extender by pressing and holding the Pairing button for at least 15 seconds. Then, test your connection in unsecured mode before trying again to pair securely.
Note: If you are creating a new network, all of your devices must be set to the factory default settings before you begin. You must reset any devices that have been previously installed.
If you are adding a Network Extender to an existing network, then the Extender must be set to the factory settings, but the Router does not need to be reset. For more details, see the Quick
Start Guide for your Extender.
Creating a G.hn Network with a Non-G.hn Router
If your router is not G.hn-capable, you can still create a G.hn network in your home using your
SBX-AC1200P and another Network Extender. Use the enclosed Ethernet cable to attach your
SBX-AC1200P to a LAN port on your router. The SBX-AC1200P will transmit data from your router over your home's electrical wiring.
You will need a second Network Extender to complete your G.hn network. Follow the instructions in
Configuring and Installing the Network Extender SBX-1000P
the devices securely and complete your G.hn network.
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Chapter 4
Managing Your Network Extender
Use the ARRIS SURFboard Manager app or the Network Extender Web Manager to view and monitor the configuration settings and operational status of your SBX-AC1200P.
Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network. Attach each unit directly and configure each one individually. See
Setting Up Unique IP Addresses
(page 30) for more information.
Use the ARRIS SURFboard Manager App
The ARRIS SURFboard Manager app is available for Android™ and Apple® mobile devices at no charge. You can download it on Google Play™ or from the App Store®.
The app lets you manage the SBX-AC1200P directly from your mobile devices. Use the ARRIS
SURFboard Manager to view connected devices on your network, manage parental controls, and set other network parameters. Once you have connected your mobile device to the
SBX-AC1200P, then you can view and manage the SBX-AC1200P either locally on the network or remotely.
The ARRIS SURFboard Manager lets you scan the QR code on your Network Extender's security label to automatically connect the Network Extender with your mobile device.
The SBX-AC1200P Quick Start Guide also includes QR codes to download this User Guide or connect to the ARRIS Everywhere YouTube channel.
Note: In order to connect your mobile device to the SBX-AC1200P using the QR code, your network must be using the default network name and Wi-Fi security password.
You can download the ARRIS SURFboard Manager on Google Play or from the App Store.
Follow the instructions in the app to connect and manage your Network Extender.
Setting Up a Static IP Address
In order to use the Ethernet port on your SBX-AC1200P to view the Network Extender Web
Manager, you must set up a static IP address on the computer that you will use to access the
Network Extender Web Manager. Use the following procedures to set up a static address of
192.168.100.253 to the computer that you will use to access the configuration screens.
Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.
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Chapter 4: Managing Your Network Extender
Setting Up a Static IP Address in Windows 7, Windows 8, or
Windows 10
1. Click the Start menu and type network and sharing into the Search box.
2. Select Network and Sharing Center when it appears.
3. Click Change adapter settings from the left-side menu.
4. Right-click on your local area connection icon and select Properties.
Note: You may have more than one Internet connection listed here. If so, you will need to determine which adapter is your connection to the Internet.
5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
6. Click Use the following IP address and enter the following values:
• In the IP address field, enter 192.168.100.253.
• In the Subnet mask field, enter 255.255.255.0.
7. Click OK, and then click OK to close the Local Area Connection Properties window.
Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.
Setting Up a Static IP Address in Mac OS X
1. From the Apple menu, click System Preferences, and then click Network.
2. Click Advanced.
3. Click TCP/IP.
4. In the Configure IPv4 field, select Manually.
5. In the IPv4 Address field, enter 192.168.100.253.
6. In the Subnet Mask field, enter 255.255.255.0.
7. Click OK, and then click Apply.
Important: When you have finished configuring your Network Extenders, you must also follow these procedures to return your computer to its original IP and subnet settings.
Start the Network Extender Web Manager
Important: Before you can start the Network Extender Web Manager, you must set up a static
IP address on the computer that you want to use to access the Network Extender Web
Manager. See
Setting Up a Static IP Address
(page 18) for more information.
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Chapter 4: Managing Your Network Extender
Important: If you access the Web Manager through the default IP address (192.168.100.254), you should unplug all of your SBX-AC1200P devices except for the one you are trying to manage. This will help to ensure that you are communicating with the correct device.
Important: If you are operating your SBX-AC1200P as a Wi-Fi Router instead of a Network
Extender, then you must use Wi-Fi to access the SBX-AC1200P Web Manager. See
(page 33) for more information.
1. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the
Network Extender. Insert the other end of the Ethernet cable into your computer's
Ethernet port.
2. Open a browser window on your computer and navigate to http://192.168.100.254. The login screen appears.
3. Type the default user name and password. Both entries are case-sensitive.
Username: admin
Password: password
4. Click Login to open the SBX-AC1200P Web Manager. The SBX-AC1200P Main Screen appears.
Note: Your default password is password, and it is case-sensitive. We strongly recommend that you change the login password to prevent unauthorized access. See
Change the Default
User Name and Password
(page 28) for more information.
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Chapter 4: Managing Your Network Extender
Network Extender Web Manager Menu Options
Main Menu Buttons
The SBX-AC1200P main menu buttons are displayed along the top of the SBX-AC1200P Web
Manager screen. To display the drop-down submenu options, click the menu button.
Main Menu Links
The SBX-AC1200P main menu and related submenu option links are also displayed along the bottom of the SBX-AC1200P Web Manager screen. To open a submenu option, click the link.
Menu Option Function
Home Displays the Quick Start Wizard main screen.
Status
Basic
Advanced
Provides information about the Network Extender hardware and software, MAC address, Network Extender IP address, serial number, and related information.
Additional screens provide diagnostic tools and also allow you to change your Network Extender user name and password.
Configures the Network Extender IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and
DDNS.
Controls Internet protocols which configure and monitor how the
Network Extender routes IP traffic on the SBX-AC1200P.
Wireless Configures and monitors the Network Extender wireless networking features.
Help
Provides general information to help you set up your home network.
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Chapter 4: Managing Your Network Extender
Get Help
You can choose any of the following three options to obtain help information for any
SBX-AC1200P Web Manager function. General help information is available for any
SBX-AC1200P menu option when you click the Help button on that page.
Help Overview
General help information is available when you click Help, Overview on the SBX-AC1200P
Main Menu.
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Help Links
Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBX-AC1200P Main Menu. The link opens the related configuration screen.
Field Level Help
More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).
View the Network Extender Product Information
The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the Network
Extender.
To open the Status Product Information page:
1. Click Status on the SBX-AC1200P Main Menu.
2. Click Product Information from the Status submenu options.
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3. Click the Refresh button (F5) in your web browser to reload the information on the screen.
Disable LEDs on the Back Panel
The Basic LED Control screen lets you disable the LEDs on the back panel of your Network
Extender, if you want.
To disable the LEDs on the back panel:
1. Click Basic on the SBX-AC1200P Main Menu.
2. Click LED Control from the Basic submenu options.
3. In the LEDs field, select Disabled.
4. Click Apply.
Back Up Your Network Extender Configuration
You can save a backup copy of the current configuration settings to your local computer. You can use the backup file to restore your custom settings in the event that you made changes that you no longer want.
Caution: We highly recommend that you perform the configuration backup using the
SBX-AC1200P default login username and password.
To create a backup copy of your configuration settings:
1. Click Basic on the SBX-AC1200P Main Menu.
2. Click Backup and Restore from the Basic submenu options.
3. Click Backup to create a backup file of your SBX-AC1200P configuration settings. Follow the on-screen prompts to save the configuration file.
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Restore Your Gateway Configuration Settings
Caution: This action will delete your current SBX-AC1200P configuration settings and allow you to restore a previously saved gateway configuration.
Note: After the configuration settings are restored, the SBX-AC1200P will automatically reboot and you will have to log on using the default username (admin) and password
(password).
1. Click Basic on the SBX-AC1200P Main Menu.
2. Click Backup and Restore from the Basic submenu options.
3. Click Browse to search for a previously saved configuration file from the Downloads folder on your computer.
4. Click Restore. The SBX-AC1200P will automatically reboot.
Restart Your Network Extender
At some point during operation, you may have to restart or reboot your SBX-AC1200P. This will not affect your configuration settings.
There are two methods for restarting your Network Extender:
Restart the Network Extender Using the Reset Button
Restart the Network Extender Using the Network Extender Web Manager
Restart the Network Extender Using the Reset Button
To restart the Network Extender as if you power cycled the device:
1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the
SBX-AC1200P. See
Connectors and Controls
(page 15) for more information.
2. Press the button and release in three to five seconds.
Caution: Be sure that you release the button in less than five seconds. If you hold the button for more than 10 seconds, the SBX-AC1200P resets and restores all of its factory default settings.
Restart the Network Extender Using the Network Extender
Web Manager
To restart your Network Extender as if you power cycled the device:
1. Click Status from the configuration screen and select Security.
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2. In the Reboot section, select Yes and click Apply.
3. Follow the prompts on the screen to restart your Network Extender and log back in.
Reset Your Network Extender to Factory Settings
If necessary, you can reset or restore the SBX-AC1200P configuration settings, including your password, back to the default factory settings. There are two methods for resetting the configuration on the SBX-AC1200P:
Reset the Network Extender Using the Reset Button
Reset the Network Extender Using the Network Extender Web Manager
Caution: This action will delete your current configuration settings (including your login password) and restore the configuration back to the factory defaults.
Note: After the configuration settings are restored, the Network Extender will reboot, and you will have to log on using the default login password (password).
Reset the Network Extender Using the Reset Button
Caution: This procedure will delete your current configuration settings (including your login password) and restore the configuration back to the factory default settings.
To reset your Network Extender to factory default settings:
1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of the
SBX-AC1200P. See
Connectors and Controls
(page 15) for more information.
2. Press and hold for at least 10 seconds, and then release.
Reset the Network Extender Using the Network Extender
Web Manager
Caution: This procedure will delete your current configuration settings (including your login password) and restore the configuration back to the factory default settings.
To reset your Network Extender to factory default settings:
1. Click Status from the configuration screen and select Security.
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2. In the Restore Factory Defaults section, select Yes and click Apply.
3. Follow the prompts on the screen to reset your Network Extender. Do not power off the
Network Extender while it is resetting. The Network Extender will automatically reboot when the reset is complete.
4. Log back in using the default password (password).
Update Your Network Extender Firmware
You can update the firmware on your SBX-AC1200P Network Extender when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password.
To load the new firmware release onto your SBX-AC1200P Network Extender:
1. Download the latest firmware release from
http://www.SURFboard.com/Support/SBX-AC1200P
. Save the firmware file to your hard drive.
2. Click Status from the configuration screen and select Router Upgrade from the drop-down menu.
3. Click Browse to locate the new firmware file.
4. Select the new firmware file and click Open.
5. Click Upload to load the new firmware onto your SBX-AC1200P Network Extender.
Exit the SBX-AC1200P Web Manager
To log out and close the SBX-AC1200P Web Manager:
Click Logout located in the upper right corner of the SBX-AC1200P Web Manager window.
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Chapter 5
Protecting & Monitoring Your Wireless Network
After you have successfully connected the SBX-AC1200P and your wireless devices, you should configure the network extender to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network.
Although security for the SBX-AC1200P is already configured, you can use the SBX-AC1200P
Web Manager to set the level of security and access that you want on your home network.
Prevent Unauthorized Access
Caution: To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBX-AC1200P for the first time.
One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBX-AC1200P and other wireless devices as well. Default passwords are commonly used and shared on the Internet.
To ensure that your wireless home network is secure, it is recommended that you follow these best practices for user passwords:
Always create a secure password or pass phrase that is not easily guessed.
Use phrases instead of names so that it may be easier for you to remember.
Use a combination of upper and lowercase letters, numbers, and symbols.
Continue to change your administrator password on a regular basis.
Change the Default User Name and Password
To change the default user name:
1. Log in to the SBX-AC1200P from any web browser on the computer connected to the
SBX-AC1200P.
2. Type the SBX-AC1200P Web Manager IP address, http://192.168.100.254, in the Address bar and then press Enter. The Login screen appears.
3. Type the default username and password as they appear below:
• Username: admin
• Password: password
4. Click Login to open the SBX-AC1200P Web Manager. The Status Connection screen appears.
5. Click the Status menu button and then click Security to display the Status Security screen.
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6. Confirm that Change Username is displayed in the drop-down selection box.
7. Complete each field entry, but note the following:
• All fields (for example, Current Username & Current Password) are case-sensitive.
Note: The first time that you log in, the Current Username is admin and the Current
Password is password.
• Make sure No is selected under Restore Factory Defaults.
8. Click Apply to update your user name.
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9. Click the drop-down arrow to select Change Password.
10. Complete each field entry, but note the following:
• All fields are case-sensitive.
• The Username is your new user name, if you changed it.
• Make sure No is selected for Restore Factory Defaults.
• Find a secure place to write down and keep your new user name and password.
11. Click Apply to update your password.
Setting Up Unique IP Addresses
In order to reach the configuration screens for a particular Network Extender, you must use an
Ethernet cable to connect your computer to that Network Extender and then use a browser to navigate to http://192.168.100.254. This is the standard factory configuration for each
Network Extender.
Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network. Attach each unit directly and configure each one individually.
Advanced users may want to consider setting up a unique IP address for each extender on the network. By doing so, you can connect your computer to any Network Extender in the network and then configure any Network Extender by navigating to the unique IP address for that device. The procedure to set up unique IP addresses for each Network Extender is outside the scope of this guide.
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Restrict Wireless Access
Chapter 5: Protecting & Monitoring Your Wireless Network
You can restrict access to your wireless network based on MAC address.
To restrict access to your wireless network:
1. Click Wireless on the SBX-AC1200P Main Menu.
2. Click Access Control from the Wireless submenu options.
3. Select the tab for the band whose access you want to restrict.
4. In the Selected Network field, choose the network for which you want to restrict access.
5. In the MAC Restrict Mode field, select one of the following:
• Select Allow if you want to allow access to the devices that you specify (and deny all others).
• Select Deny if you want to deny access to the devices that you specify (and allow all others).
6. Use the MAC Address List fields to identify a list of devices.
7. Click Apply.
Prioritize Network Traffic Based on Media Type
Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type. You can configure the quality of service (QoS) parameters for WMM.
To configure your quality of service parameters:
1. Click Wireless on the SBX-AC1200P Main Menu.
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2. Click Quality of Service from the Wireless submenu options.
3. Choose your configuration settings, and click Apply.
Configure Wireless Media Settings
1. Click Wireless on the SBX-AC1200P Main Menu.
2. Click Media from the Wireless submenu options.
3. Select the tab for the band whose settings you want to configure.
4. Choose your configuration settings, and click Apply.
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Chapter 6
Operating Your SBX-AC1200P as a Router
You can choose to operate your SBX-AC1200P as a Wi-Fi router instead of a Network
Extender. If you do this, the Ethernet port on the bottom of the device becomes a WAN port instead of a LAN port. In other words, you will use an Ethernet cable to connect the Ethernet port on your SBX-AC1200P directly to your modem, and your SBX-AC1200P will use Wi-Fi to connect to client devices. You will also use Wi-Fi to access the Web Manager.
If you operate your SBX-AC1200P as a Wi-Fi router, you will also find additional configuration screens available in the Web Manager. This section describes those additional configuration screens.
Configure Your SBX-AC1200P To Operate as a Router
To configure your SBX-AC1200P to operate as a Router instead of a Network Extender:
1. Click Basic on the SBX-AC1200P Main Menu.
2. Click Setup from the Basic submenu options.
3. In the Gateway Mode field, select Router.
4. Click Apply.
Important: Once you configure your SBX-AC1200P to operate as a Wi-Fi Router instead of a
Network Extender, you can no longer use the Ethernet port to configure the SBX-AC1200P. If you want to make additional changes to the SBX-AC1200P, you will need to connect wirelessly.
Test Your Connection
The Status Diagnostics screen lets you perform a series of tests to make sure that your
SBX-AC1200P is connected and displays information about the ping test parameters.
To run a ping test:
1. Click Status on the SBX-AC1200P Main Menu.
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2. Click Diagnostics from the Status submenu options.
3. In the Select Utility section, select the kind of test that you want to run.
4. In the Ping Test Parameters section, set the parameters that you would like to use for your test.
5. Click Start Test to begin the test. The results will appear in the box at the bottom of the screen.
Set Up DHCP
The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN.
To configure your LAN:
1. Click Basic on the SBX-AC1200P Main Menu.
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2. Click DHCP from the Basic submenu options.
3. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply.
4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve.
5. In the Attached Client List section, select the IP address of any clients that you want to reserve, and click Reserve.
Set Up Dynamic DNS
The Basic DDNS screen uses dynamic DNS to let you give your SBX-AC1200P a "friendly" name, for example, in case you are setting up a web server in the home. Most users will not need to set up dynamic DNS.
If you do need to set up dynamic DNS:
1. Click Basic on the SBX-AC1200P Main Menu.
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2. Click DDNS from the Basic submenu options.
3. In the DDNS Service field, select the DDNS service that you are using.
4. In the Username field, type the username associated with the DDNS account.
5. In the Password field, type the password associated with the DDNS account.
6. In the Host Name field, type the "friendly" name that you want to assign to your
SBX-AC1200P.
7. Click Apply to save your changes.
Set Up Firewall Protection
You can set up firewall filters and firewall alert notifications on your wireless home network.
You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access.
To set the firewall protection level:
1. Click Firewall on the SBX-AC1200P Main Menu.
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2. Click Protection Level from the Firewall submenu options.
3. Click the Firewall Protection Setting drop-down button to select the firewall protection level.
Possible values:
• Off.
• Low.
• Medium.
• High.
Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers.
4. Use the IPv6 Firewall Protection drop-down button to turn firewall protection on or off for
IPv6 connections.
5. Select each Web filter that you want to set for the firewall and then click Apply.
Set Up Firewall Event Log Notifications
When a firewall attack is detected on your home network, a separate email alert notification is generated and a local log or report of the event is created. You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBX-AC1200P.
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To set up Firewall Event Log notifications:
1. Click Firewall on the SBX-AC1200P Main Menu.
2. Click Local Log from the Firewall submenu options.
3. Enter your email address in the Contact Email Address field.
4. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider.
5. Enter the user name for your email account in the SMTP Username field.
6. Enter the password for your email account in the SMTP Password field.
7. Select Enable in the E-mail Alerts field to allow for automatic Email alerts.
8. Click Apply.
Set Up Parental Controls
You can set up the following Parental Controls on your home network:
Block access to specific Internet sites.
Block access to specific MAC addresses.
Set time limitations for computer usage or Internet access.
Note: Any Parental Control filters that do not include assigned ports will apply to all ports. This also applies to MAC addresses as well.
You can also link each user on your network to specified rules for login, time-access, and content filtering.
To set Parental Controls:
1. Click Firewall on the SBX-AC1200P Main Menu.
2. Click Parental Control from the Firewall submenu options.
3. Follow the directions in the following sections to set up different kinds of filters.
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Note: You can set up multiple filters, if necessary. For example, suppose you want to block certain websites at all times, but you also want to block all web browsing on weekdays between 2:00 and 5:00 p.m. You would follow the steps in
To Block Certain URL Addresses
(page 39) to set up a filter to block that website at all times. Then you would use
To Block All
Web Browsing
(page 40) to set up a different filter to block all web browsing during the times
you specify.
To Block Certain URL Addresses
1. At the top of the screen, click the drop-down box and select Block URL.
2. Enter a name to identify this user profile in the Description field.
3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
4. Enter the web address of the Internet site that you want to block in the URL field.
5. Select the days of the week that you want to block access.
6. Select the time range that you want to block access.
7. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
8. Click Apply.
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To Block All Web Browsing
1. At the top of the screen, click the drop-down box and select Block Web Browsing.
2. Enter a name to identify this user profile in the Description field.
3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
4. Select the days of the week that you want to block access.
5. Select the time range that you want to block access.
6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
7. Click Apply.
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To Block All Internet Use
1. At the top of the screen, click the drop-down box and select Block All Internet.
2. Enter a name to identify this user profile in the Description field.
3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
4. Select the days of the week that you want to block access.
5. Select the time range that you want to block access.
6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
7. Click Apply.
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To Set Up a Custom Filter
1. At the top of the screen, click the drop-down box and select Block Custom.
2. Enter a name to identify this user profile in the Description field.
3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
4. Enter the web address of the Internet site that you want to block in the URL field.
5. Enter the Start Port number and the End Port number, and select the Protocol that you want to use.
6. Select the days of the week that you want to block access.
7. Select the time range that you want to block access.
8. In the Enabled field, select On or Off to enable or disable this Parental Control restriction.
9. Click Apply.
Set Up Port Triggers
You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to
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function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Note: If you enable the firewall and set up custom port triggers, then you must configure the
firewall to allow traffic through those custom ports. See
for more information.
To configure Port Triggers:
1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click Port Triggers from the Advanced submenu options.
3. Click Create Port Triggers to open the Add Port Triggering Entry window.
4. Enter the starting and ending port numbers for the port to be triggered in the Trigger Start
Port and Trigger End Port fields.
5. Enter the starting and ending port numbers of the Port Trigger range in the Target Start
Port and Target End Port fields.
6. Select TCP, UDP, or BOTH from the Internet Protocol field.
7. Select On to enable IP port triggers or Off to disable them.
8. Click Apply to create your port triggers.
9. Repeat steps 3 through 8 for each additional port trigger that you want to create.
Set Up Port Forwarding
You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the
Internet. This allows you to open specific ports behind the firewall on your LAN to set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly
Forwarded Ports.
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Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet.
IP address
Subnet mask
Default gateway
DNS address (at least one)
To set up Port Forwarding:
1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click Port Forwarding from the Advanced submenu options.
To Set Up Port Forwarding for IPv4 Addresses
Note: To map a port for IPv4, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address.
1. Click Create IPv4 to view the IPv4 Entry screen.
2. Do either of the following to set up the External IP Address:
• Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field.
This allows incoming data traffic on the specified ports from any remote IP address.
• Enter a specific remote IP address of your choice in the External IP Address field and then enter the specific port numbers in the Start Port and End Port fields. This allows incoming data traffic on the specified ports from only one remote IP address.
Note: To forward a range of ports, enter the first number of the port range in the Start
Port field and the last number of the port range in the End Port field.
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3. Do the following to set up your Local IP Address: a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field.
Note: To forward a range of ports, enter the first number of the port range in the Local
Start Port field and the last number of the port range in the Local End Port field. c. Enter a description to name the forwarded port you are creating. d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. e. Select On to enable port forwarding or Off to disable it.
4. Click Apply.
To Set Up Port Forwarding for IPv6 Addresses
1. Click Create IPv6 to view the IPv6 Entry screen.
2. Enter the remote IP address of your choice in the External IP Address field. This allows incoming data traffic from only one remote IP address.
3. Do the following to set up your Local IP Address: a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field.
Note: To forward a range of ports, enter the first number of the port range in the Local
Start Port field and the last number of the port range in the Local End Port field. c. Enter a description to name the forwarded port you are creating. d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. e. Select On to enable port forwarding or Off to disable it.
4. Click Apply.
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Chapter 6: Operating Your SBX-AC1200P as a Router
Set Up the DMZ Host
Caution: The gaming DMZ host is not protected by the SBX-AC1200P Network Extender firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ.
You can configure one computer on your home network to be the DMZ Host. That computer will operate outside of the SBX-AC1200P firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network.
To create the DMZ Host:
1. Click Advanced on the SBX-AC1200P Main Menu bar.
2. Click DMZ Host from the Advanced submenu options.
3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host.
4. Click Apply.
Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.
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Chapter 7
Installation Scenarios
This section illustrates several different ways that the SBX-AC1200P Network Extender can be installed.
SBX-AC1200P Wireless Extender with a SURFboard
G.hn-Enabled Router
Gigabit home networking throughout the house.
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SURFboard SBX-AC1200P Network Extender User Guide
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Chapter 7: Installation Scenarios
SBX-AC1200P Wireless Extender with a SURFboard
Gateway and an SBX-1000P Extender
Extend your current internet service to any room, including wireless connectivity.
SBX-AC1200P Wireless Extender with a SURFboard
Cable Modem and an SBX-1000P Extender
Add wireless capability to your current DSL, cable, or satellite modem.
STANDARD PN 365-095-28246 x.1
Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
SURFboard SBX-AC1200P Network Extender User Guide
48
Chapter 7: Installation Scenarios
SBX-AC1200P Wireless Extender with a SURFboard
Wireless Router and an SBX-1000P Extender
Extend your existing wired and wireless network to any room in the house.
SBX-AC1200P Wireless Extender with a SURFboard
Cable Modem and Several G.hn-Enabled Devices
Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet.
STANDARD PN 365-095-28246 x.1
Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
SURFboard SBX-AC1200P Network Extender User Guide
49
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com
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