Data Sheet
Cisco Emergency Responder 7.0
Cisco
®
Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.
Product Overview
Cisco Emergency Responder 7.0 is a software appliance that enhances emergency calling from
Cisco Unified Communications Manager. It helps assure that Cisco Unified Communications
Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller's location.
Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls.
Features and Benefits
Table 1 summarizes the features and benefits of Cisco Emergency Responder 7.0.
Table 1. Cisco Emergency Responder 7.0 Features and Benefits
Feature
Automatic location of IP phones by MAC or IP address
Emergency calls routed by location
Identification of caller location to PSAPs by Emergency Location Identification
Numbers (ELINs)
Integration with Intrado V9-1-1 Service
Benefit
● Eliminates the need for administrators to update location when an IP phone is relocated
● Routes calls to a PSTN gateway capable of reaching the responsible PSAP for the caller’s location
● Eliminates the need to update the Automatic Location Information (ALI) database when an IP phone is relocated
Emergency callback to ELINs
Emergency call alerting by voice, web, and email
Software appliance
● Centralizes and automates the initial administration of ELINs and
Emergency Response Locations (ERLs) for on-premises users, especially for customers with many sites in regions served by different local exchange carriers (LECs)
● Facilitates emergency call completion with user-entered location information for off-premises users such as teleworkers, irrespective of their proximity to the customer premises
● Facilitates PSAP callback to reach the most recent callers from each location, including callers from stations without direct-inward-dialing (DID) numbers
● Helps onsite security to assist emergency callers immediately, and to direct fire, police, or ambulance services when they arrive
● Simplifies software installation and upgrade
● Enhances system security and stability
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 5
Data Sheet
Platform Support and Product Compatibility
Table 2 lists platforms and other products compatible with Cisco Emergency Responder 7.0.
Table 2. Cisco Emergency Responder 7.0 Platform Support and Product Compatibility
Product Type
Platform
Hardware
Software
Compatible Products
● Cisco 7800 Series Media Convergence Servers
● Equivalent customer-provided hardware servers
More information about specific models supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html
.
● Cisco Unified IP Phone 7902G, 7905G, 7910G, 7910G+SW, 7911G, 7912G, 7931G, 7940G, 7941G,
7941G-GE, 7942G, 7945G, 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G, and 7985G models
● Cisco Unified Wireless IP Phone 7920 and 7921G models (IP subnet-based tracking only)
● Cisco Unified IP Conference Station 7935, 7936, and 7937G models
● Cisco Unified SIP Phone 3911
● Cisco Unified Personal Communicator (IP subnet-based tracking only)
● Cisco IP Communicator
● Cisco IP SoftPhone (IP subnet-based tracking only)
● Cisco ATA 180 Series Analog Telephone Adaptors (IP subnet-based tracking or manual configuration only)
● Cisco VG200 Series Analog Phone Gateways (IP subnet-based tracking or manual configuration only)
● Cisco Catalyst® Express 500, Catalyst 2900 XL, Catalyst 2940, Catalyst 2950, Catalyst 2960, Catalyst
2970, Catalyst 3500 XL, Catalyst 3550, Catalyst 3560, Catalyst 3560-E, Catalyst 3750, Catalyst 3750-
E, Catalyst 4000, Catalyst 4500, Catalyst 4500-E, Catalyst 4900, Catalyst 5000, Catalyst 5500,
Catalyst 6000, Catalyst 6500, and Catalyst 6500-E Series LAN switches
● Fixed-configuration switches in Cisco 1861 Integrated Services Routers
● Cisco Ethernet switching network modules in Cisco 3700 Series Multiservice Access Routers and
Cisco 2800 and 3800 Series Integrated Services Routers
More information about specific models and releases supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html
.
● Cisco Unified Communications Manager
● Cisco Unified Operations Manager
More information about specific releases supported is available at: http://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_release_notes_list.html
.
Licensing
Each Cisco Emergency Responder 7.0 server requires a server license, including each server in a redundant pair. Server licenses are included in all orders for Cisco Emergency Responder 7.0 server software. Cisco Emergency Responder 7 user licenses are required for all types of devices capable of placing emergency calls, including wired IP phones, wireless IP phones, software telephony clients, and analog gateway foreign-exchange-station (FXS) ports. Each Cisco
Emergency Responder 7.0 server license includes an implicit user license for 100 phones. You can order additional user licenses separately. Cisco Emergency Responder 7 user licenses, including the implicit user licenses for 100 phones, are shared by both Cisco Emergency
Responder 7.0 servers in a redundant pair. Therefore, you should deduct 100 phones for a nonredundant Cisco Emergency Responder 7.0 server, or 200 phones for a redundant pair, from the number of phones supported on the corresponding Cisco Unified Communications Manager cluster(s) to determine the number of phones for which you need explicit Cisco Emergency
Responder 7 user licenses.
Product Specifications
Table 3 lists the product specifications for Cisco Emergency Responder 7.0.
Table 3. Cisco Emergency Responder 7.0 Product Specifications
Area Specifications
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 5
Data Sheet
Protocols
Performance
Reliability and availability
MIBs
Languages
● Cisco Java Telephony Application Programming Interface (JTAPI)
● Cisco Discovery Protocol
● HTTP
● Simple Mail Transfer Protocol (SMTP)
● Simple Network Management Protocol (SNMP)
● Syslog
Up to 30 emergency calls per second, depending on server platform
Redundant (active and standby) hardware and software servers
SYSAPPL-MIB
English and Canadian French (onsite security user interface only)
System Capacity
Table 4 provides capacity information for Cisco Emergency Responder 7.0 on various hardware platforms, assuming one synthetic voice alert per emergency call.
Table 4. Cisco Emergency Responder 7.0 System Capacity
Automatically tracked phones
Manually configured phones
Roaming phones (per Cisco
Emergency Responder cluster)
Switches
Switch ports
ERLs
Cisco MCS
7816
6,000
1,000
600
200
12,000
1,000
Cisco MCS
7825
12,000
2,500
1,200
500
30,000
3,000
Cisco MCS
7835
20,000
5,000
2,000
1,000
60,000
7,500
Cisco MCS
7845
30,000
10,000
3,000
2,000
120,000
10,000
Ordering Information
To place an order for Cisco Emergency Responder, visit the Cisco Ordering Home Page and refer to Tables 5 and 6.
Table 5. Cisco Emergency Responder 7.0 Ordering Information
Product Name
Cisco Emergency Responder 7.0 Software for MCS-7816 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
Cisco Emergency Responder 7.0 Software for MCS-7825 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
Cisco Emergency Responder 7.0 Software for MCS-7835 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
Cisco Emergency Responder 7.0 Software for MCS-7845 or Equivalent with Cisco
Emergency Responder 7 User License 100 Phones
Cisco Emergency Responder 7 User License 100 Phones
Cisco Emergency Responder 7 User License 500 Phones
Cisco Emergency Responder 7 User License 1,000 Phones
Cisco Emergency Responder 7 User License 5,000 Phones
Cisco Emergency Responder 7 User License 10,000 Phones
Part Number
SW-ER-7.0-7816-K9=
SW-ER-7.0-7825-K9=
SW-ER-7.0-7835-K9=
SW-ER-7.0-7845-K9=
KEY-ER7.X-100=
KEY-ER7.X-500=
KEY-ER7.X-1K=
KEY-ER7.X-5K=
KEY-ER7.X-10K=
Table 6. Cisco Unified Communications Software Subscription Ordering Information
Product Name
UCSS for Cisco Emergency Responder Top-Level Part Number
Part Number
UCSS-ER
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 5
Data Sheet
UCSS for Cisco Emergency Responder for One Year - 100 users
UCSS for Cisco Emergency Responder for One Year - 500 users
UCSS for Cisco Emergency Responder for One Year - 1,000 users
UCSS for Cisco Emergency Responder for One Year - 5,000 users
UCSS for Cisco Emergency Responder for One Year - 10,000 users
UCSS for Cisco Emergency Responder for Two Years - 100 users
UCSS for Cisco Emergency Responder for Two Years - 500 users
UCSS for Cisco Emergency Responder for Two Years - 1,000 users
UCSS for Cisco Emergency Responder for Two Years - 5,000 users
UCSS for Cisco Emergency Responder for Two Years - 10,000 users
UCSS for Cisco Emergency Responder for Three Years - 100 users
UCSS for Cisco Emergency Responder for Three Years - 500 users
UCSS for Cisco Emergency Responder for Three Years - 1,000 users
UCSS for Cisco Emergency Responder for Three Years - 5,000 users
UCSS for Cisco Emergency Responder for Three Years - 10,000 users
UCSS for Cisco Emergency Responder for Five Years - 100 users
UCSS for Cisco Emergency Responder for Five Years - 500 users
UCSS for Cisco Emergency Responder for Five Years - 1,000 users
UCSS for Cisco Emergency Responder for Five Years - 5,000 users
UCSS for Cisco Emergency Responder for Five Years - 10,000 users
UCSS-ER-1-100
UCSS-ER-1-500
UCSS-ER-1-1K
UCSS-ER-1-5K
UCSS-ER-1-10K
UCSS-ER-2-100
UCSS-ER-2-500
UCSS-ER-2-1K
UCSS-ER-2-5K
UCSS-ER-2-10K
UCSS-ER-3-100
UCSS-ER-3-500
UCSS-ER-3-1K
UCSS-ER-3-5K
UCSS-ER-3-10K
UCSS-ER-5-100
UCSS-ER-5-500
UCSS-ER-5-1K
UCSS-ER-5-5K
UCSS-ER-5-10K
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution.
Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services can enhance your technology experience to accelerate true business advantage.
For More Information
For more information about Cisco Emergency Responder, visit http://www.cisco.com/en/US/products/sw/voicesw/ps842/index.html
or contact your local Cisco account representative.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR PROPERLY CONFIGURING THE
CISCO EMERGENCY RESPONDER. CISCO HEREBY DISCLAIMS ANY AND ALL LIABILITY
ARISING FROM OR IN CONNECTION WITH A USERS INABILITY TO REACH EMERGENCY
SERVICE RESPONDERS (INCLUDING INABILITY TO ACCESS A PUBLIC SAFETY
ANSWERING POINT) OR THE INABILITY OF EMERGENCY SERVICE RESPONDERS TO
IDENTIFY A USER'S LOCATION. CISCO STRONGLY RECOMMENDS THAT ALL CUSTOMERS
VERIFY AND TEST CONFIGURATION OF THE CISCO EMERGENCY RESPONDER
IMMEDIATELY FOLLOWING INITIAL CONFIGURATION AND ON A PERIODIC BASIS
THEREAFTER. CISCO FURTHER RECOMMENDS THAT ALL CUSTOMERS PROVIDE
ADEQUATE TRUNK AND BANDWIDTH CAPACITY TO ENSURE THAT AUDIO PATHS ARE
AVAILABLE FOR EMERGENCY CALLS.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 5
Data Sheet
PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE
THIS PRODUCT, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Printed in USA
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
C78-483332-00 06/08
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