Velocity Quick Guide
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This is the quickest way to book a delivery. Ensure the following fields are completed ar e = = =
and click on submit. Your job will then be booked, and if required, an APC label Job Type Dewery Fs _
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Order / Destination Details
I Booked By Simon Jones Fields marked * are mandatory
Mandatory fields =D в
Pickup Date Ready now must be ticked, or enter the date/time when the Your Reference D/N 067854 a [7] Saturday Delivery
consignment will be ready for collection specified. Goods Type * GENERAL GOODS Y С) fragile
Liability Value Cl Security y Rs
Goods type This can usually be left as GENERAL GOODS. If in doubt ask Adaress Code xmas ow | 2d Una 7
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Address details Addresses can be entered using the UK Postal Code search, or Contact rod Booms — $
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Pieces Enter the number of parcels making up the consignment. Е SEB | E — x —
Vol. Weight Г) 0
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Weight Enter the actual total weight of the consignment. 2 a A © internet
Optional fields in the Quick Entry screen
Order Ref This is used to bring up the details of a previous job Liability Value If you require extra cover for your consignment,
if you have a similar job to book. Use the number please enter the required value here. Note.
after the “Z” in the NetDespatch reference. Conditions may apply. Please ask your APC
Depot for details.
Template If alternative templates have been created by you or Security Tick this box if you require the Security service. Note.
your APC depot, select the one you require for each This option may incur an extra charge. Please ask
booking. Otherwise leave on “Initial” your APC Depot. If you have not entered a Liability
Value you will be asked if you require extra cover.
Account If your APC Depot has created multiple accounts for Country See delivering to Eire and International sections
you, select the one you require for each booking,
otherwise leave as the default setting.
Tariff This will show your most commonly used APC Contact Enter the name of the contact at the delivery address.
Service. Select an alternative if required for a
particular booking.
Your Reference Enter your own reference here if required, e.g. Phone Enter the phone number for the contact at the delivery
Despatch note no., Purchase order no. You can address.
track jobs using this number, which might be more
converient than using the АРС Consignment no. Save to If your address save feature is enabled and set to
field. or some users this maybe a mandatory Address Book “optional” you can tick this box if you'd like to save
leld. this address to your address book.
Saturday If entering a booking for a Friday (or any day if Dimensions Some bulky consignments will be priced by
Delivery delivering to a remote area), and delivery is required | (in cms) “Volumetric” weight. If the dimensions are entered
on a Saturday, this box must be ticked. Note. You here in centimetres, the system will make the
must also select a before 12:00 (or earlier) calculation for you. Please ask your APC Depot for
service. more information.
Fragile This should only be selected if you are shipping Vol. Weight If your APC Depot has provided you with a standard
liquids. Note. This option may incur an extra (in kgs) volumetric weight to use for a regular consignment
charge. Please ask your APC Depot. format, tick the box and enter the volumetric weight
here. The actual weight must still be entered above.
Other features
Printing a daily
manifest
Click “Print Manifest” on your home screen. Select which manifest style you require and click on Submit. Only tick the “Close after
Manifest” box if you are sure you ve finished for the day. It doesn't matter if you don’t do this.
Tracking a
consignment
There are two ways to track a consignment.
To see a range of consignments select “Tracking Summary” on your home screen, enter the date range required and click on
Submit.
To track an individual consignment, click “Track” on your home screen. Select which type of reference you'd like to use (usually
your reference or the APC consignment number), enter the number and click on “Track”.
Cancelling a job
To cancel a consignment, click “Cancel” on your home screen. Select which type of reference you'd like to use (usually your
reference or the APC consignment number), enter the number and click on “Cancel”. You will be asked to confirm.
Options for entering addresses
Addresses can be looked up using the “UK Post Code” field, or, if they have been previously saved into the address book,
they can be selected by entering the relevant code (or the first few characters of the code) into the “Address Code” field.
Addresses can also be entered manually in the Standard Entry screen. Md
Using the UK Post Code Look up
Enter the post code for the address you require into the UK Post Code field and click on the “book” alongside it. If the post in
code is valid, a list of addresses is displayed. You may have to click “Next” until you can select the correct address. If you mati
cannot find the exact address, select one that is close to it. Once you have selected an address you will be able to make
any amendments required. Note. There must be something entered in the “Organisation” field, even if it is a private
address. Click "apply address" to proceed.
Setting up your Address Book to save addresses
The address book save feature is setup in your “My Profile” section. The system can be set to save all addresses, none or give the option when making
a booking. Recommended settings are “Always save”, Public Address Book and use Post Code as the Account Code. Addresses that have been saved
can be amended or deleted by clicking on the “Address Book” option on the home screen. The address book can be used to store contact names,
special instructions, email addresses etc.
Using your Address Book
Enter the relevant address code (or the first few characters of the code) for the required address in the “Address Code” field and click on the “book”. If
the address code exists the details will be brought into the booking form automatically. If more than one entry in the address book matches the code you
will asked to choose which address you wish to use. Note. If you are using post codes as your address codes, always enter the postcode with a
space into the “Address Code” field. If the address doesn’t exist in the address book it will take you to the postcode look up automatically.
When to use the Standard Entry screen UCI SE
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Pick up If you want something collected from another address and returned to you, or delivered to another mem a AA Me
requests / address, select the appropriate “Job Type” in the Standard Entry Form. This will adjust the addresses == с ul
Third party accordingly for you to complete. Contact Names and phone numbers are mandatory. Select the correct sm. pw CE
collections tariff before clicking submit. Note. Pick ups cannot be booked after 11:30am for collection the same day. a EE E E не
Please ask your APC Depot for details. — Ha =
Special These can be added in the Notes section and will appear on the driver's notes and the label. Maximum = = -
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Deliveries to | Select Ireland in the Country Field and enter the full address manually. Enter the appropriate Area Code = = оно Te”
the Island of | in the Postcode field, e.g. EIRE, DUB1 (central) to DUB9. Addresses in Eire can be added to the >=
Ireland by address book and then used in the Quick Entry screen. == = _—
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Road As there are no full postcodes in Southern Ireland it is usually easier to use Velocity's standard booking screen for south of the border.
deliveries to | Select the correct service Road — N. Ireland, Road — Dublin County and Road - Eire. Northern Ireland and Dublin County are two day
the Island of | services. The rest of Eire outside Dublin County is a three day service.
Ireland Enter full destination address including a full postcode for Northern Ireland, DUB1 to DUB9 or DUB for Dublin County, or EIRE for
areas outside Dublin County.
If Northern Ireland leave the Country field as United Kingdom. If Eire change to Ireland.
International | Please confirm with your APC Depot that you can book international consignments through Velocity. APC International consignments
deliveries are any outside of United Kingdom and Eire. To book an international consignment select “International” in the Service field at the top
and of the screen. Select the country required and complete the address details manually. Note. International addresses can be stored
collections in the Address Book. Complete the Dimensions fields and Submit.
Sending an If you enter the consignee's email address in the Email field and tick the Email Alert box, the system will send your consignee an email
Email Alert notifying them there is a delivery on the way, and provide them with a link for them to click on that will display the tracking for that
consignment.
Common system messages
These messages appear in red at the top of the screen after you click “Submit” if there is an issue that needs to be resolved. They will also tell you if a
mandatory field hasn't been completed.
Service Selected is not available to this This message will appear if you book a consignment to a postcode that falls outside the normal Next Day
Postal Code on this Date delivery area. Select a suitable 2-5 day tariff in the Tariff Field and re-submit.
The selected delivery deadline is too This message will appear if you book a consignment to an address where timed deliveries aren’t available.
early for this postcode Select later tariff (e.g. Next Day 16:00) in the Tariff Field and re-submit.
Please resolve the above issue and re- This may appear on Fridays, with a message above it asking if you require a Saturday Delivery. Select Yes
submit or No and re-submit.
If booking a late consignment you may get the following message. “You have missed the cut-off for today,
will you accept an extra charge for a late collection? If YES then a customer service representative will call
you to confirm that a collection can be made.” If you'd like to make the booking select Yes and re-submit. If
you want to book the consignment for collection tomorrow instead select No, change the date accordingly
and re-submit. If you are uncertain, please ask your APC Depot how this will affect you.
You have missed the booking cut-off for You have passed your booking deadline for today and can’t make any more bookings. If you want to book
this service. the consignment for collection tomorrow instead change the date accordingly and re-submit.
You must enter a value for Destination You haven't entered anything in the Address Organisation field. Enter the Organisation field and re-submit
Company Name
Weight/dimensions exceeded for You need to select a tariff that allows more weight, or larger dimensions, e.g. Excess Parcel and then re-
selected tariff submit.
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