Panasonic KX-TVS100 Voice Processing System

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www.voicesonic.com
Phone 877-289-2829
KX-TVS100
Panasonic KX-TVS100, KXTVS100, TVS100
Panasonic
Communication Systems Division
Technical Advisory
Updated: Nov. 16, 00
Subject: Quick KX-TVS100 Installation Guide
Document Number: KTVS1000001
AN INSTALLER’S GUIDE TO THE
KX-TVS100
VOICE PROCESSING SYSTEMS
6.1
QUICK GUIDE TO THE KX-TVS100
TABLE OF CONTENTS
CHAPTER 1 STOP!
KNOW THE BASICS BEFORE GOING TO THE SITE
What the VPS Can and Cannot Do
Why Voice Processing?
Basic Operations
VPS Limitations
1.1
1.1
1.2
System Basics
System Components
Which Phone Systems are Compatible?
Installer Equipment and Software Requirements
Expansion Capabilities
Recommendations for System Configuration
Installing an Optional CO Card
1.2
1.5
1.6
1.6
1.6
1.7
CHAPTER 2 INSTALLATION
Safety Precautions
Installation
2.1
Wiring
2.1
Wall Mounting
On Wood
On Concrete or Mortar
2.2
2.3
Connections
Connecting PBX Extensions
Requirements for Connecting Programming Terminal
Connecting RS-232C Cable
EIA (RS-232C) Signals
Connecting the Power Cable to the VPS
2.4
2.5
2.6
2.7
2.8
CHAPTER 3 INTEGRATING THE VPS WITH THE PANASONIC
KX-TD DIGITAL PBX
Guidelines for Digital Integration
Why Digital Integration Is Important
Understanding How Digital Integration Works
3.1
3.1
6.2
Programming Instructions—Connecting the VPS with
the Panasonic KX-TD1232
KX-TD1232 Software Verification and Programming
for Digital Integration Via the Manager’s Extension
Voice Mail Port Assignment
Voice Mail Extension Number Assignment
Voice Mail Extension Group Assignment
Common Digital Integration Features and Setup
Procedures
Live Call Screening (LCS) Programming
Live Call Screening Recording Mode Assignment
Live Call Screening Private/Hands-Free Mode
Assignment
Live Call Screening Button Assignment
Live Call Cancel Button Assignment
Live Call Screening Password Assignment
Live Call Screening Password Canceling
Live Call Screening Password Control
Two-Way Recording into Mailbox
Two-Way Recording (TWR) Button Assignment
Two-Way Transfer into Mailbox
Two-Way Transfer (TWT) Button Assignment
KX-TD1232 Software Verification and Programming
Via the Operating and Maintenance Tool
Software Verification
System Programming
3.2
3.3
3.3
3.4
3.5
3.5
3.5
3.6
3.6
3.6
3.7
3.7
3.7
3.7
3.8
3.8
3.9
3.9
CHAPTER 4 INTEGRATING THE VPS WITH THE PBX
Guidelines for Integration
Why Integration is Important
4.1
Understanding How the VPS and the PBX Communicate 4.1
PBX Requirements for Integration
4.2
PBX Parameters and Port Settings:
General Guidelines and Definitions
RS-232C Settings
Port Settings
PBX Interface Parameters
4.4
4.4
4.4
Programming Instructions—Connecting the VPS with Panasonic KX-T Series PBXs
KX-TVS100 Software Verification and Programming 4.7
KX-T1232110 Software Verification and Programming 4.7
KX-T336 Software Verification and Programming
4.10
KX-TD1232 Software Verification and Programming
for Inband Integration
4.22
6.3
CHAPTER 5 DESIGNING THE SYSTEM
Starting Up
Start-up Sequence
Quick Setup
5.1
5.2
Port Setting Options
Custom Service (Recommended)
Sample Custom Service Message
Custom Service Tree
Custom Service Programming
Recording Menus
Checking Operation
Voice Mail
Interview Service
Automated Attendant
5.9
5.9
5.9
5.10
5.12
5.12
5.12
5.12
5.13
Setting Ports
Port Service Menu
5.13
Automated Attendant Parameters
Automated Attendant Menu
Department Dialing
Operator Parameters
5.14
5.14
5.14
Setting Mailboxes
Mailbox Setting Menu
Entering a Mailbox
Deleting a Mailbox
Password Reset
Mailbox Listing
5.15
5.15
5.17
5.17
5.17
CHAPTER 6 FINAL SETUP
Message Manager’s Mailbox
Accessing the Message Manager’s Mailbox
Message Manager’s Main Command Menu
Company Greetings
Modifying Voice Prompts
Recording the Company Name
6.1
6.1
6.1
6.2
6.12
Setting Up Mailboxes
Recording Personal Greetings
Recording the Owner’s Name
6.12
6.13
Backing Up the System
6.13
6.4
CHAPTER 1
STOP! KNOW THE BASICS BEFORE GOING TO THE SITE
WHAT THE VPS CAN AND CANNOT DO
WHY VOICE PROCESSING?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate
extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send
and transfer messages to other subscribers within the system. The VPS is easy to use, helping callers through
the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are
stored in a mailbox and retrieved only with the subscriber’s password. Other advantages of the VPS are clarity
and accuracy, which are commonly lacking with written messages. The messages come directly from the caller,
in the caller’s own voice. To further ensure accuracy, the system allows the sender to correct or change
messages before saving them. Messages can be erased, transferred, or saved for future reference by the
recipient.
BASIC OPERATIONS
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving
and editing messages. The VPS can list single-digit numbers for each available
extension, mailbox, or department. Callers who know the extension of the person
they wish to reach may dial the extension number at any time. Callers with rotary
phones are transferred to a preprogrammed destination (which is often an operator
or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox.
Subscribers can send messages to an individual or to several mailboxes at once.
The message sender can then verify that the message has been received by the
other subscriber.
Receiving Messages:
Subscribers can choose from several different message notification methods.
They can be notified by: message waiting lamp, pager, or a call from the system
to another line. System programming determines whether a subscriber will be
notified each time a message is left. (Subscribers can choose to be notified of
messages differently depending on the time of day.) Mailbox parameters
determine maximum length and accommodate 5-100 messages. If the system is
connected using Digital Integration, subscribers can press a button to record
6.5
conversations in their own mailboxes or other subscribers’ mailboxes while
talking on the phone. Digital Integration also allows subscribers to screen
messages as they are being left and pick up if they choose to take the call.
VPS LIMITATIONS
The KX-TVS100 does not support:
Fax-on-demand
Some systems are connected to fax machines. Callers are offered the option of
leaving a fax number; the information is then automatically faxed to that number.
This system does not support this feature at this time.
UCD functions
UCD (universal call distribution) is a service that distributes calls evenly among
extensions and returns to callers to say that all extensions are busy. This system
does not support UCD functions.
Integration with the wrong PBX or with certain Key Systems presents limitations to the TVS100’s
standard functions. We do not recommend these systems for integration with the TVS100. The section
Which Phone Systems Are Compatible? explains problems with compatibility.
SYSTEM BASICS
SYSTEM COMPONENTS
TVS100
VOICE PRO
CESSING SYST
EM
EIA (RS-232C)
Connector
Ground
Terminal
Fuse
AC Inlet
Panaso
nic
Power Switch
Power Indicator
Main Cabinet
6.6
Grounding Strap
Hard Disk Drive
SLOT 3
SLOT 2
Slot for Optional CO Card
SLOT 1
CO Card
Rotary Switch
POWER
Power Indicator
Inside View of the Main Cabinet
AC Power Jack
Connects the power cable to an AC outlet dedicated for
the VPS.
Power Indicator
Indicates system status—when flashing, the system is off-line (not ready to
receive calls).
Power Switch
Starts the system and begins the self test.
SAFETY PRECAUTION: When making any connections or removing the
cover, be sure the power switch is turned off.
Ground Terminal
This terminal should be connected to a ground source with less than 1 ohm
resistance.
Fuse (700mA 250v)
Protects the system from power line surges and should only be replaced with the
same type.
6.7
CO Card
KX-TVS102
(1-2/system) Includes the telephone line interface and the CODEC facility. The
telephone line interface transmits and receives analog and digital signals (when
used with KX-TD D-PITS extensions to and from the Voice Mail ports). The
analog signal is digitized at a sampling rate of 8 kHz to create an 8-bit digital
signal. The CODEC facility consists of two digital signal processors (DSP).
When a user calls the VPS, one of the DSPs compresses the digital signal sent
from the telephone interface. This compressed signal is stored on the hard disk as
data. When messages are played back, the DSP decompresses the stored data and
the signal is then sent back to the telephone interface. Each card supports two
ports. (The number of ports determines how many users can simultaneously
access the VPS.)
CPU Card
(1/system) Main processing unit for the system; comprised of: central
microprocessor, ROM, dynamic RAM, system controller, rotary switch, and an
RS-232C interface.
EIA Connector
RS-232C
Connects an ASCII or VT terminal to the VPS; must be used to program system.
Hard Disk Drive
(1/system) Stores the proprietary system program, the system administration
table, and the voice prompts (about 40 minutes worth); has the capacity to record
approximately four hours of messages from callers. (The hard disk is controlled
by the central microprocessor.)
Grounding Strap
(Ground)
metal board.
Rotary Switch
Protects the printed circuit board from static electricity.
SAFETY PRECAUTION: Discharge any body
static by touching the
(Check the status of this switch only at start-up.)
Provides the following additional functions:
Position
Additional Function
0
Normal setting.
1
Initializes RS-232C parameters.
RS-232 default parameters: 9,600, N, 8, 1
2*
Quick Setup is automatically completed and all
ports are set for Automated Attendant service.
3*
Quick Setup is automatically completed and all
ports are set for Voice Mail service.
4
Reserved for future function.
5
Initializes the VPS. Clears all messages and
data.
6-9
Reserved for future function.
* For Panasonic KX-TD series telephone systems with
D-PITS Integration
6.8
WHICH PHONE SYSTEMS ARE COMPATIBLE?
We recommend integration with the following Panasonic phone systems:
Panasonic KX-TD1232
Panasonic KX-TD816
Panasonic KX-T336
Panasonic KX-T123211D
We cannot guarantee adequate integration of the TVS100 with other PBX systems or with Key Systems. If
the customer does not have one of the recommended Panasonic PBX systems, be sure that the system has the
features listed in the following section.
The PBX must have the following features for successful integration:
• Single line (tip/ring) port circuits
(Some PBXs need an OPX card to provide this connection. See page 4.2 for
minimum current and voltages that the PBX must supply.)
• Station to station DTMF signaling
• Message waiting notification from an SLT (single-line telephone)
• Screened transfer from an SLT
more details and
If the PBX does not have these features, VPS operation will be limited.
Please see Chapter 4 under the heading: PBX Requirements for Integration. For each of the features
above, this section gives the following information:
• Description
• Limitations of the system without the feature
• Tests to determine whether the PBX has the feature
Avoid Voice Mail Jail!
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When callers are
transferred to an extension that is forwarded to Voice Mail, Follow-on-ID sends callers directly to the
mailbox. Without Follow-on ID, the caller would have to re-enter the desired mailbox number when
connected to the Voice Mail.
DTMF Integration enables the VPS to recognize the current state of the call and improve its call handling
performance. When enabled, the PBX informs the VPS of the status of the call (busy, answered, ringing,
etc.) by sending a code with DTMF tones before sending the normal call progress tones. For example,
when a caller hangs up before making a selection, the PBX sends # 9 to the VPS port that answered. This
informs the VPS that the caller has hung up. Upon receiving these digits, the VPS goes on-hook and is
ready to handle another call.
Digital (D-PITS) Integration is available when the VPS is connected to a Panasonic KX-TD series PBX
(depending on the software version). This digital integration provides the VPS with more information than
DTMF integration. This information enables the system to identify the extension number of the caller,
know where the call is forwarded from and why, and recognize what the caller wants to do. Some features
are available only with D-PITS integration (Live Call Screening, Two-Way Recording, Direct Mailbox
Access, Intercom Paging, Auto Configuring).
INSTALLER EQUIPMENT AND SOFTWARE REQUIREMENTS
6.9
The installer must have a laptop computer or data terminal equipped with terminal emulation software. We
recommend Procom Plus®, version 2.0 or higher. The computer is used to program the VPS. Terminal
emulation software enables the keyboard to be used as a data entry device. The data terminal or terminal
emulation software must support ASCII or VT100 type terminals. It is best to use a VT100 type terminal to
program the system.
While both the laptop and data terminal will work, the laptop allows screens to be saved in a file throughout the
process. It is often helpful to retrieve these files later if technical support is needed.
EXPANSION CAPABILITIES
Standard System: 2 ports, 1 CO card
The VPS comes equipped with 2 ports. Each port represents one extension on the phone system. Expansion
requires an additional CO card (KX-TVS102). With 2 ports, the VPS can handle 2 simultaneous calls; it can be
expanded to 4 ports (to handle 4 simultaneous calls). Because each CO card has 2 ports, ports are increased in
increments of 2.
Ports:
extensions connected to VPS (2 ports—standard)
extensions connected to VPS (4 ports—maximum)
Voice Storage:
The standard KX-TVS100 can store up to 4 hours; this cannot be expanded.
RECOMMENDATIONS FOR SYSTEM CONFIGURATION
General guideline: a ratio of 6/1 (for every 6 lines, 1 CO board). There are two questions to ask when
considering how many CO boards:
1. Are the ports answering all incoming calls or just forwarded/transferred calls?
2. If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. This may have to be modified for heavy
traffic. These recommendations are outlined in the chart below. Recommendations for Voice Mail Ports
1 CO board may not support an Automated Attendant configuration with 5 CO lines. The following
recommendations for Automated Attendant ports may have to be modified for heavy traffic.
Recommendations for Automated Attendant Ports
INSTALLING AN OPTIONAL CO CARD
Safety Precautions:
1. Make sure that the power switch is turned off.
6.10
2. Discharge any body static by touching the grounding strap.
(This protects the printed circuit board from static electricity.)
3. Refer to the manual for the optional CO card for further precautions
and installation procedures.
1. Loosen the screw on the grounding strap. Then remove the strap from the unit.
SLOT 3
SLOT 2
SLOT 1
2. Insert the optional CO card, along the guide rails, into SLOT 2.
SLOT 3
SLOT 2
SLOT 1
Guide Rail
3. Press the left and right card latches firmly, then affix the grounding strap to the unit
with a screwdriver.
6.11
6.12
6.13
CHAPTER 2
INSTALLATION
SAFETY PRECAUTIONS
Please read the following precautions before installing the VPS.
INSTALLATION
The VPS can be installed on the floor or on the wall. Improper placement of the system may result in
malfunction, noise, or discoloration. Avoid installing the VPS in the following places:
• in direct sunlight; in hot, cold, or humid places.
• in new areas where there are thermal springs, etc. (where sulfuric gas may
damage the equipment or contacts).
• where shocks or vibrations are frequent or strong.
• in dusty places or places where water or oil may come in contact with the unit.
• near high frequency generating devices such as sewing machines, elevators or
electric welders.
• on or near computers, telexes, or other office equipment; near microwave ovens or
air
conditioners. (Ideally, the VPS should not be in the room with these items and
should be at least 6
feet away from televisions.)
Do not obstruct the areas around the PBX and the VPS. Both require space above for cooling and space
on the sides for maintenance and inspection.
WIRING
• Do not wire the telephone cable parallel to an AC power source, computer, telex, etc. If cables are run
near those wires, shield the cables with metal tubing or use shielded cables and ground the shields.
• Use protectors if running cables on the floor; avoid wiring under carpets.
• Avoid sharing a 120 V AC power supply for computers, telexes, and other office equipment with the
VPS. Induction noise from that equipment may interrupt the VPS operation.
When making any connections or removing the cover, be sure the power switch is turned off.
WALL MOUNTING
6.14
The VPS can be installed on the floor or on the wall. If mounting on the wall, be sure that the wall can support
the weight of the VPS. Use the screws supplied with the system or use screws that are the same in diameter.
ON WOOD
1. Place the template (included) on the wall to mark the three screw positions.
Template
2. Install three screws.
Drive the screw to
this position.
3. Hook the unit onto the screw heads.
ON CONCRETE OR MORTAR
1. Place the template (included) on the wall to mark the three screw positions.
6.15
2. Drill three holes and hammer in anchor plugs until they are flush with the wall.
To Wall Surface
Anchor Plug
Concrete
Wall
1/4 inch
1 1/8 inch
3. Install three screws into the anchor plugs.
Drive the screw to
this position.
4. Hook the unit onto the screw heads.
6.16
CONNECTIONS
CONNECTING PBX EXTENSIONS
The VPS must be connected to the PBX extensions before starting the system. Up to four extensions can be
connected to the VPS. Each PBX extension is inserted into the modular jack on the CO card.
1. Loosen the two screws on the right side of the main unit, then open the front cover (A).
TVS100
VOICE PROC
ESSING SYSTE
M
screw
A
screw
Panaso
nic
2. Insert modular plug of the PBX extension into modular jack on the CO card.
telephone line
modular jacks
SLOT 3
SLOT 2
PORT 1
PORT 2
SLOT 1
POWER
to the extension
port of the PBX
Make sure the PBX extension is connected to the proper modular jack. Modular jacks on the CO card
correspond to the port numbers as follows:
CO Card
1
1
2
2
Modular Jack
Left
Right
Left
Right
Port Number
1
2
3
4
Assign one of the incoming call services according to the port number.
6.17
To use D-PITS Integration, Port 1 of the VPS must be connected to the lowest number jack assigned as a
VPS extension. When D-PITS Integration is activated, a single extension jack provides two single-line
interfaces to the CO card on the VPS. For example, only connect one line cord (4 wire) to Port 1 on the
VPS. This will provide two extensions. Then connect the second line cord (4 wire) to Port 3 (if installed)
for the other two extensions. Only one D-PITS (4 wire) extension can be connected per card.
3. Connect the PBX extension to the CO ports of the Voice Processing System.
Your PBX
D1232
DIGITAL SUPER
HYBRID SYSTEM
VPS
TVS100
VOICE PROCE
SSING SYSTE
M
Panaso
nic
Panasoni
c
Follow instructions on the PBX to connect the PBX extension ports to the CO ports on the VPS. Use a
four-conductor wiring cord for connection with KX-TD systems that use D-PITS integration. Use a twoconductor wiring cord for connections to all other PBXs. The maximum length of the wire varies
according to the PBX length. (Refer to the PBX installation manual for length.) Write down the extension
port number of the PBX extensions that are connected to the TVS100. You will need to know these
numbers when accessing the TVS100.
4. Close the front cover of the VPS (and the PBX if the cover was removed).
5. Tighten the two screws firmly.
REQUIREMENTS FOR CONNECTING PROGRAMMING TERMINAL
The programming terminal must be connected with a serial cable with an RS-232C connector at the EIA port.
This enables system administration (system set-up, mailbox set-up, and system diagnosis). If the DEC VT220
(100) or VT220 (100) compatible terminal is used, the system administrator can set up system parameters and
diagnose the system with the menu-driven program. Other RS-232C ASCII terminals can also be used, but we
recommend a terminal that supports VT emulation. The wiring and parameters are the same for either terminal
type.
Communication parameters of the VPS have been set to the following values at the factory:
COMMUNICATION PARAMETERS
Baud Rate:
9600 bps
Word Bit Length:
8 Bits
Parity:
None
Stop Bit Length:
1 Bit
CONNECTING RS-232C CABLE
6.18
STOP: Before connecting the cable, make sure the power switches on
terminal and the VPS are OFF.
both the data
TVS100
VOICE PRO
CESSING SYST
EM
RS-232C Cable
Data Terminal
or Printer
EIA Port (RS-232C)
Panaso
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Insert the RS-232C cable into the VPS with the connector indicating the same direction.
Programming Terminal Connection
Connect the terminal and KX-TVS100 cables as shown in the chart below. Cables must be shielded and no
longer than 6.5 feet.
TVS100
Circuit Type
(EIA)
AA
BA
BB
CC
AB
CD
Signal
Name
FG
TXD
RXD
DSR
SG
DTR
Data Terminal
Pin
No.
1
2
3
6
7
20
Pin
No.
1
3
2
20
7
5
6
8
Signal
Name
FG
RXD
TXD
DTR
SG
CTS
DSR
DCD
Circuit Type
(EIA)
AA
BB
BA
CD
AB
CB
CC
CF
Sub-part J of Part 15 of FCC Rules requires special accessories, such as cable, to
comply with Class A computing devices. Accessories specified in this installation
manual meet this requirement.
6.19
EIA (RS-232C) SIGNALS
Frame Ground (FG)
Connects to the unit frame an external ground, usually the ground pin of the AC power cord.
Transmitted Data (TXD)—output
Conveys signals from the unit to the terminal/printer. A “mark” condition is held unless data or BREAK
signals are being transmitted.
Received Data (RXD)—input
Conveys signals from the terminal/printer to the unit.
Request To Send (RTS)—output
Sets the modem to originate so that it can send; this lead is held on whenever DSR
is on.
Clear To Send (CTS)—input
When circuit CTS is on, the terminal/printer is ready to receive data from the unit. The unit does not
attempt to transfer data or receive data when circuit CTS is off.
Data Set Ready (DSR)—input
When circuit DSR is on, the terminal/printer is ready. Circuit DSR ON does not indicate that
communication has been established with the terminal/printer.
Signal Ground (SG)
Connects to the DC ground of the unit for all interface signals.
Data Terminal Ready (DTR)—output
This signal line is turned on by the unit to indicate that it is on line. Circuit DTR ON does not indicate that
communication has been established with the terminal/printer. It is switched off when the unit is off-line.
Data Carrier Detect (DCD)—input
The DCD is on when the carrier signal is being received.
6.20
CONNECTING THE POWER CABLE TO THE VPS
Before connecting the power cable to an AC outlet, make sure all other connections
(RS-232C data terminal with VPS, PBX with VPS, PBX with PBX extensions) are secure. Use an AC outlet
dedicated for the VPS unit.
TVS100
VOICE PROC
ESSING SYST
EM
RS-232C
Interface
Data Terminal
To AC Outlet
Panason
ic
Port 1
D1232
DIGITAL SUPER
Port 2
EXT. 101
Operator
(Message
Manager)
HYBRID SYSTE
M
EXT. 102
EXT. 103
EXT. 104
EXT. 105
Panaso
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CO 01
CHAPTER 3
INTEGRATING THE VPS WITH THE
PANASONIC KX-TD DIGITAL PBX
GUIDELINES FOR DIGITAL INTEGRATION
WHY DIGITAL INTEGRATION IS IMPORTANT
6.21
The KX-TVS100 works well with most PBXs because its connections are made through a standard single line
(tip/ring) telephone interface. However, the communication between the PBX and VPS is best when Digital
Integration is used; the KX-TVS100 is already set up to communicate through Digital Integration.
UNDERSTANDING HOW DIGITAL INTEGRATION WORKS
To the Panasonic KX-TD digital PBX, the VPS ports look like digital extensions. The PBX thinks that the VPS
is a digital phone, and the VPS mimics all actions of a digital set. Another advantage of Digital Integration is
that the 2B+D communication provides two Voice Mail ports for each Digital Station port. For example, you
can connect jack 15 of the KX-TD1232 to Port 1 of the Voice Mail with a four-wire connection (see diagram
below). This connection creates two Voice Mail extensions and can simultaneously answer two calls. This
means that a fully-configured four-port system requires only two jacks from
the PBX.
port 2
extensions 167 and 168
KX-TD1232
16
15
KX-TVS100
port 1
extensions 165 and 16
Fig. 1
Communication between the VPS and the PBX through Digital Integration requires the proper software level in
the PBX and four-wire connections for each port. Also, the PBX and VPS must be programmed to work with
each other.
Once Digital Integration is established, the PBX sends information to the VPS through the data link. This
information enables the VPS to identify the extension that is calling, know where a call is forwarded and why
it’s forwarded, and recognize what a caller wants to do. This communication allows features that are only
available with Digital Integration, several of which are described below.
DIGITAL INTEGRATION FEATURES
Auto Configuration
The VPS knows what extension numbers exist on the PBX and
creates mailboxes for each extension automatically.
Live Call Screening
Extension users can monitor messages as they are being left in the
mailbox and intercept if required.
Two-Way Recording
Extension users can record conversations in their own mailboxes by
pressing one button.
Direct Mailbox Access
The VPS asks the caller for the password; the caller does not have to
dial the mailbox number.
Intercom Paging
Callers can page subscribers through built-in speakers and external
paging equipment.
6.22
The KX-TVS100 System comes from the factory already set up for a KX-TD1232 PBX. When the power is
turned on for the first time, the VPS will try to communicate with the KX-TD1232 through Digital Integration.
For this reason, several things should be done before starting up the KX-TVS100 for the first time.
PROGRAMMING INSTRUCTIONS—CONNECTING THE VPS WITH THE
PANASONIC KX-TD1232
KX-TD1232 SOFTWARE VERIFICATION AND PROGRAMMING
FOR DIGITAL INTEGRATION VIA THE MANAGER’S EXTENSION
It is important that the KX-TD1232 have the proper software level to allow Digital Integration with the VPS.
Follow the procedures below to confirm the software level,
then complete the required programming before starting up the VPS.
NOTE: Two methods of programming are available on the KX-TD1232. The instructions below show how to
program without the operating and maintenance tool. For instructions on programming with the operating and
maintenance tool, please see page 3.9.
All of the following procedures must be done after entering system programming. Refer to the KXTD1232 Installation Manual for
instructions on how to enter the system programming mode.
Step 1
Check the software version of the KX-TD1232 by using PITS programming code 116, which shows the
software version number: P 1 0 1 A 5 0 5 0 8 B
The underlined digits represent the software production date code (format YMMDD). In this example,
the date code is May 8, 1995 (year, month, day). For Digital Integration, the software production date
of the PBX must be March 31, 1995, or later. If the software production date of the PBX is earlier
than this, call Panasonic Parts Center (MSC) about an upgrade: 1-800-833-9626.
6.23
Step 2
From the System-Prg No. ? screen:
1. Enter [116].
2. Press the NEXT button (sp-phone).
3. Enter the system number ([0] or [1], master/slave).
The system displays the ROM version and date it was created.
This version must be P101A with a date of 05-08-95 or later for Digital Integration to be utilized
(both systems if system connection is used).
VOICE MAIL PORT ASSIGNMENT
This program tells the PBX which jacks will be connected to the Voice Mail system. This allows the PBX to
send the proper Digital Integration information to those ports.
From the System-Prg No. ? screen:
1. Enter [117].
2. Press the NEXT button (Sp-Phone).
Screen Output: Master: # # #
3. Enter the jack number of the first port you will use
for the Voice Mail (02 - 64).
4. Press [→] to enter the next jack number.
5. Enter the second jack to be used for Voice Mail.
6. Repeat Steps 4 and 5 until all jacks are entered.
7. Press STORE.
8. Press the NEXT button to program the slave system (if connected).
9. Press END (Hold) when finished.
Conditions: Jack 01 cannot be used as a Voice Mail port. A jack programmed as a Manager
Extension (prg. 006) cannot be used in this program. The jack numbers correspond to Voice Mail port
numbers in numerical order. The lowest jack entered here must be connected to the first port of the
VPS.
Example:
Jack 02 = Voice Mail numbers 01, 02; Jack 03 = 03, 04
(Each jack entered gives two Voice Mail ports.)
VOICE MAIL EXTENSION NUMBER ASSIGNMENT
This program allows you to assign an extension number to each Voice Mail port. Since each jack connected to
the VPS provides two extensions, this enables you to assign extension numbers to each port. You can assign any
extension number that is not already assigned to another port. To reach the Voice Mail system, users dial these
extension numbers. It is not necessary to change the default programming for the extensions 165, 166, 167,
168.
From the System-Prg No. ? screen:
1. Enter [118].
2. Press the NEXT button (Sp-Phone).
Screen Output: VM NO? →
3. Press the NEXT button (Sp-Phone).
Screen Output: VM-01:#_ _ -1: 165
( _ _ = the first port number you entered in program 117).
6.24
4. Enter the extension number that you want this port to have. (The default extension number for
port 1: 165; port 2: 166 ...)
5. Press STORE.
6. Repeat Steps 3, 4, and 5 until all extension numbers are entered.
Conditions: No two jacks on the system can have the same extension number. If you try to enter a
number that is already assigned, you will hear an error tone. Each digital extension connected provides
two Voice Mail ports and must have two different extension numbers assigned.
VOICE MAIL EXTENSION GROUP ASSIGNMENT
This program allows you to assign an extension group number to each Voice Mail port. The default
programming for all ports is Group 01. The group assigned should be used only for ports connected to the
Voice Mail. It is not necessary to change the default programming for Voice Mail extension group assignments
for most applications.
From the System-Prg No. ? screen:
1. Enter [119].
2. Press the NEXT button (Sp-Phone).
Screen Output: VM EXG Group Assn.
3. Press the NEXT button (Sp-Phone).
Screen Output: VM No?
4. Enter the extension group number that you want the first Voice Mail port
to be in.
5. Press STORE.
6. Repeat Steps 3, 4, and 5 until all Voice Mail ports are assigned a group.
7. Press END (Hold).
The required programming is complete and the VPS and KX-TD1232 should be able to
communicate through Digital Integration.
We recommend that the KX-TD1232 system have any optional extension cards and
telephones connected before starting the VPS.
When running the Quick Setup command (Chapter 5) from the VPS, the PBX transmits
the station information automatically. This saves time when programming the VPS.
6.25
COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES
LIVE CALL SCREENING (LCS) PROGRAMMING
LCS notifies subscribers of incoming messages to their mailboxes. The notification method is programmable
for hands-free or private. Hands-free allows the user to monitor a recording through the speaker-phone and, if
desired, intercept the call by lifting the handset. The private mode notifies the user with an alert tone when a
message is being recorded. By pressing the LCS button, the user can monitor the message and intercept the call
by going off-hook. Programming also determines whether the mailbox continues to record after the user
intercepts the call.
LIVE CALL SCREENING RECORDING MODE ASSIGNMENT
This program allows the VPS to continue recording the conversation in the mailbox after the extension
intercepts the call during the Live Call Screening.
1. Enter [610].
2. Press the NEXT button (sp-phone).
Screen Output: Jack No.?
3. Enter the jack number.
Screen Output: # _ _ Stop Recording
(_ _ = the jack number you entered)
4. Press the SELECT button (Auto-Ans) until the desired selection is
displayed.
5. Press STORE.
6. Press the NEXT button (Sp-Phone).
7. Repeat Steps 4, 5, and 6 until all jacks are programmed.
Conditions: Only available with D-PITS Integration.
LIVE CALL SCREENING PRIVATE/HANDS-FREE MODE ASSIGNMENT
This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an
alert tone is sent and whether the recorded message is played through the built-in speaker of the extension. The
default mode is hands-free. (This is a station level program and should be done at each individual phone.)
1. Enter PITS programming:
a. With the phone on-hook, press the PROGRAM button.
b. Dial [99]. (Display changes to PT-Prg Mode.)
2. Dial the code for the mode you want this phone to have.
Hands-Free = 71
Private = 72
Screen Output: Hands-Free or Private
3. Press STORE.
4. Exit the program mode by pressing the PROGRAM button.
5. Repeat these steps at each telephone.
Conditions: None.
6.26
LIVE CALL SCREENING BUTTON ASSIGNMENT
For the Live Call Screening feature to work at an extension, the extension must have an LCS button on it and
the button must be lit at the time of the message. This key must be either a DSS/BLF or CO key (must have a
lamp). Follow the procedure below to assign an LCS button on an extension. (This is a station level program
and should be done at each individual phone.)
1. Enter PITS programming:
a. With the phone on-hook, press the PROGRAM button.
b. Dial [99]. (Display changes to PT-Prg Mode.)
2. Press the desired FLEXIBLE (CO or DSS/BLF) button you want to assign
as the LCS button.
3. Dial [92].
Screen Output: LCS
4. Press STORE.
5. Repeat these steps at each telephone.
6. To exit the Station Programming mode, press the PROGRAM button
or lift the handset.
7. Repeat these steps for each telephone.
Conditions: This button must be assigned and lit for LCS to operate. To light this, press the button
and dial the LCS password (see Password Assignment).
LIVE CALL SCREENING CANCEL BUTTON ASSIGNMENT
This button assignment allows you to assign a Flexible (CO, DSS) button as a Live Call Screening Cancel
button. (Before setting, be sure that you are in the Station Programming mode; press [PROGRAM 99]).
1. Press the Flexible (CO, DSS) button that you wish to assign
as a Live Call Screening Cancel button.
2. Dial [93].
Screen Output: LCS Cancel
3. Press STORE.
The STORE indicator light turns on.
The display shows the initial programming mode.
4. To exit the Station Programming mode, press the PROGRAM button
or lift the handset.
The Live Call Screening Cancel Button Assignment is optional; Live Call Screening can also be
canceled by pressing the FLASH button.
LIVE CALL SCREENING PASSWORD ASSIGNMENT
To allow the Live Call Screening feature to work at an extension, the extension must have the LCS button lit.
To light this button on the phone, press the LCS button, then enter the password. This password prevents others
from activating the LCS feature and listening to the messages as they are being left. (It is not necessary to enter
PITS Programming to activate this feature.)
1. Lift the handset or press the speaker-phone button.
2. Dial the feature number [799].
6.27
3. Dial any password of three digits ([000] - [999]) twice.
You will hear a confirmation tone, then a dialtone.
Screen Output: The three-digit password you entered is displayed.
LIVE CALL SCREENING PASSWORD CANCELING
To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate
this feature).
1. Lift the handset or press the speaker-phone button.
2. Dial the feature number [799].
3. Dial the password ([000] - [999]).
You will hear confirmation tone, then a dialtone.
Screen Output: Password Canceled.
LIVE CALL SCREENING PASSWORD CONTROL
This feature allows Operator 1 to cancel the password for LCS at any extension. If a user forgets the preprogrammed password, Operator 1 can cancel the LCS password.
1. Enter PITS programming:
a. With the phone on-hook, press the PROGRAM button.
b. Dial [99]. (Display changes to PT-Prg Mode.)
2. Dial [*].
Screen Output: Ext No?
3. Dial the extension number or [*] key to remove all passwords.
4. Press STORE.
5. To exit the Station Programming mode, press the PROGRAM button
or lift the handset.
TWO-WAY RECORDING INTO MAILBOX
This feature allows extension users to record conversations into their mailboxes by pressing the Two-Way
Recording (TWR) button.
TWO-WAY RECORDING (TWR) BUTTON ASSIGNMENT
For the Two-Way Recording feature to work at an extension, the extension must have a TWR button on it. This
key must be either a DSS/BLF or CO key (must have a lamp). Follow the procedure below to assign a TWR
button on an extension. (This is a station level program and should be done at each individual phone.)
1. Enter PITS programming:
a. With the phone on-hook, press the PROGRAM button.
b. Dial [99]. (Display changes to PT-Prg Mode.)
2. Press the FLEXIBLE button (CO or DSS/BLF) that you want to assign
as the TWR button.
3. Dial [90].
Screen Output: 2 Way-Rec.:
4. Enter a Voice Mail extension number.
Screen Output: 2 Way-Rec: _ _ _
(_ _ _ = The extension number you entered).
5. Press STORE.
6.28
6. To exit the Station Programming mode, press the PROGRAM button
or lift the handset.
7. Repeat these steps for each telephone.
Conditions: This button must be a CO or DSS/BLF button to be programmed as a TWR button.
When all Voice Mail ports are busy and this key is pressed, the user will hear reorder tone.
TWO-WAY TRANSFER INTO MAILBOX
This feature allows an extension user to record a conversation into another user’s mailbox by pressing the TwoWay Transfer button followed by the mailbox number. This is commonly used by a person who is taking a
detailed message for someone else and wants the message recorded in the mailbox at the same time.
TWO-WAY TRANSFER (TWT) BUTTON ASSIGNMENT
For the Two-Way Transfer feature to work at an extension, the extension must have a TWT button on it. This
key must be either a DSS/BLF or CO key (must have a lamp). Follow the procedure below to assign a TWT
button on an extension. (This is a station level program and should be done at each individual phone.)
1. Enter PITS programming:
a. With the phone on-hook, press the PROGRAM button.
b. Dial [99]. (Display changes to PT-Prg Mode.)
2. Press the desired FLEXIBLE (CO or DSS/BLF) button that you want to
assign as the
TWT button.
3. Dial [90].
Screen Output: 2 Way-Trans:
4. Enter a Voice Mail extension number.
Screen Output: 2 Way-Trans: _ _ _
(_ _ _ = The extension number you entered).
5. Press STORE.
6. To exit the Station Programming mode, press the PROGRAM button
or lift the handset.
7. Repeat these steps for each telephone.
Conditions: This button must be a CO or DSS/BLF button to be programmed as a TWT button.
When all Voice Mail ports are busy and this key is pressed, the user will hear reorder tone.
6.29
KX-TD1232 SOFTWARE VERIFICATION AND PROGRAMMING VIA THE OPERATING AND
MAINTENANCE TOOL
Follow these steps after communication between the KX-TD1232 and the programming software has been
established. Refer to the Operating and Maintenance manual for connection information.
SOFTWARE VERIFICATION
Step 1
Go to the Main Menu. Press the ALT key and the letter [V] at the same time.
Step 2
Verify the Operating and Maintenance version being used.
Sample display:
DB data (PC): Empty
Version: 3.00MUK
This version must be 3.00 or higher to program the KX-TD1232
for Digital Integration.
NOTE: If you have an older version of the maintenance tool but have the correct ROM version in the
system, you may still program the KX-TD1232 but you must program using the Manager’s Extension.
Step 3
Verify the ROM version of the KX-TD1232.
Example: P 0 1 0 1 A 5 0 5 0 8 B
This version must be P101A with a date of 05-08-95 for Digital Integration to be utilized (both systems
if system connection is being used).
In the example above, the underlined digits represent the software production date code (format
YMMDD). In this example, the date code is May 8, 1995 (year, month, day). For Digital Integration,
the software production date of the PBX must be May 8, 1995, or later. If the software production
date of the PBX is earlier than this, call Panasonic Parts Center (MSC) about an upgrade: 1-800833-9626.
SYSTEM PROGRAMMING
Step 1
Go to the Main Menu. Choose System Data Programming.
(BATCH [1] or INTERACTIVE [2]).
Main Menu
1.System Data Programming (BATCH)
2.System Data Programming (INTERACTIVE)
3.Disk File Management
4.DSHS Management
5.DSHS Connect/Disconnect
6.Quit
Select the number : [ ]
6.30
Step 2
Choose System from the System Data Programming Main Menu.
System Data Programming Main Menu
1.Line
2.Station
3.System
4.Toll Restriction
5.ARS
6.Aux. Ports
7.Additional Function
8.Caller ID
Select the number : [ 3 ]
Step 3
Choose Voice Mail Integration from the System Menu.
System Menu
01.Day/Night
02.Class of Service
03.Speed Dial
04.Absent Message
05.Flexible Numbering
06.Account Code/Special Carrier
07.Timer
08.Voice Mail
09.Voice Mail Integration
10.Miscellaneous
11.System Time
12.Version
Select the number : [ 09 ]
Step 4
First, enter the port numbers that will be connected to the VPS. If desired, change the default extension
numbers of the Voice Mail ports.
Voice Mail Integration
VM Port No.
Master
Slave
Master [07] [ ] [ ]
Slave [ ] [ ] [ ]
VM
Jack
EXT
01
02
03
04
05
06
07
08
09
10
11
12
07-1
07-2
-1
-2
-1
-2
-1
-2
-1
-2
-1
-2
[165 ]
[166 ]
[167 ]
[168 ]
[169 ]
[170 ]
[171 ]
[172 ]
[173 ]
[174 ]
[175 ]
[176 ]
the System Data Programming Main Menu.
the Voice Mail hunt group.
Step 5
Step 5
should
[1]
only be
[1]
done if
[1]
the VPS is
[1]
going to
[1]
[1]
answer all
[1]
incoming
[1]
Central
[1]
Office
[1]
lines
[1]
[1]
directly.
Return to
Select Line. Program all lines DIL to the first extension of
EXG
6.31
CO Line Setting
T
CO C
R
No O
G
N
01
02
03
04
05
06
07
08
09
10
11
12
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[8]
[8]
[8]
[8]
D
I
A
L
D
D
D
D
D
D
D
D
D
D
D
D
D
T
M
F
80
80
80
80
80
80
80
80
80
80
80
80
P
P
S
C
I
D
10
10
10
10
10
10
10
10
10
10
10
10
N
N
N
N
N
N
N
N
N
N
N
N
CPC
Detection
Mode
Out
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Day
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
DIL 1: 1
EXT No
Night
]
]
]
]
]
]
]
]
]
]
]
]
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
EXT [165
]
]
]
]
]
]
]
]
]
]
]
]
The required programming is now complete and the VPS and KX-TD1232 should be
able to communicate through Digital Integration.
We recommend that the KX-TD1232 system have any optional extension cards and
telephones connected before starting the VPS.
When running the Quick Setup command (Chapter 5) from the VPS, the PBX transmits
the station information automatically. This saves time when programming the VPS.
6.32
CHAPTER 4
INTEGRATING THE VPS WITH
PANASONIC KXT PHONE SYSTEMS
GUIDELINES FOR INTEGRATION
WHY INTEGRATION IS IMPORTANT
The KX-TVS100 works well with most PBXs because its connections are made through a standard single-line
(tip/ring) telephone interface. However, the VPS operation depends on the capabilities and features provided by
the PBX; its performance will vary when connected with different PBX systems. For example, Follow-on (or
Called Party) ID is a feature of the PBX. If the PBX does not have this feature, the VPS cannot transfer calls
directly to the correct mailbox and play the busy or no-answer greeting for that mailbox. Instead, callers are
told that the extension is busy or that no one is available and they may choose to leave a message or take another
action.
UNDERSTANDING HOW THE VPS AND THE PBX COMMUNICATE
To the PBX, the VPS looks like SLT sets. The PBX thinks that the VPS is an SLT, and the VPS mimics all
actions a live attendant would carry out from an ordinary 2500 type set.
For the VPS and the PBX to communicate, proper signaling is important. Like an attendant, the VPS places
calls by going off-hook and dialing numbers. It starts call transfers with a hookswitch flash to put callers on hold
and then dials the desired extension number. By recognizing call progress tones from the PBX, the VPS decides
how calls should be handled. Inband Integration allows the PBX to send certain digits (DTMF) to the VPS,
allowing it to quickly recognize the status of the extension and take the appropriate action.
VPS/PBX COMMUNICATION
PBX to VPS
Call Progress Tones
• ring back
• busy
• reorder
DTMF Tones
VPS to PBX
SLT Signals
• on/off hook
• hookswitch flash
• DTMF tones
The VPS must also have access to certain PBX features. For example, if the VPS takes a message, one way it
can notify the mailbox owner is by dialing the PBX’s Message-Waiting-Lamp-On code. Once new messages
are retrieved, the VPS dials the Message-Waiting-Lamp-Off code for that same mailbox owner.
6.33
PBX REQUIREMENTS FOR INTEGRATION
The PBX must have certain capabilities and features to work with the VPS. (Although this section includes
tests to help you evaluate the PBX, it may be necessary to refer to the PBX’s documentation for detailed
capability and feature descriptions.)
• Single Line (Tip/Ring) Port Circuits
The VPS can only be connected to a PBX that supports SLT sets (e.g. 2500 type sets). Some PBXs need
an OPX card to provide this connection. However, some OPX cards do not provide all the capabilities
listed in this section.
Following are the minimum current and voltages that the PBX must supply:
Minimum Loop Current
20 mA
Minimum Line Voltage
5 Vdc
Minimum Ringing Voltage
(Frequency : 25 Hz)
40 Vac
• Station to Station DTMF Signaling
For system users to access VPS services and features, they must be able to send DTMF tones from their
telephones to the VPS port. As a rule, SLT sets can perform station to station DTMF signaling;
however, many proprietary telephones cannot. Some PBXs need to be programmed to make proprietary
sets use DTMF signaling. If the PBX does not provide station-to-station DTMF signaling, VPS
services and features will be limited.
TEST: Call an SLT extension from the telephone in question. When the call is answered, see if the
person receiving the call hears DTMF tones when numbers are dialed.
• Message Waiting Notification from an SLT
The PBX extensions should light a lamp or receive stutter dialtone when the Message-Waiting-Lamp-On
code is dialed by the VPS. The VPS functions best when the Light-On or Light-Off code is followed by
the extension number of the voice mailbox owner. On some PBXs, however, the extension number is
dialed first, followed by a hookswitch flash and then the On code. This presents a problem if the
extension is answered before the VPS sends the hookswitch flash.
If the PBX does not provide message waiting notification from an SLT, the VPS can only notify
mailbox owners by dialing a pager number or user-assigned extension. This process slows down VPS
performance as it dials the pager or extension number and waits to confirm notification. The pager or
user-assigned extension notification is meant to be used for necessity, usually for mailbox owners who
are often out of the office (e.g. salespeople or field representatives). The only other option, without
message waiting notification, is for mailbox owners to periodically call the VPS to check for messages.
TEST: See if an extension’s message waiting indicator can be turned on by dialing the On code from an
SLT.
• Screened Transfer From an SLT
The PBX must provide a screened transfer from an SLT for the VPS to function properly.
A screened transfer:
1. Puts the caller on hold, usually with a hookswitch flash.
2. Dials the extension.
6.34
3. Checks to see if the called subscriber is in, out, or on another line, and
whether or not that subscriber accepts the transfer.
4. Completes the transfer (by going on-hook) or returns to the caller to say
that the
party is busy or not available. It then gives the caller an opportunity
to leave a
message.
If the PBX does not provide screened transfer from an SLT, the VPS cannot give callers the option to
leave a message in a subscriber’s mailbox.
TEST: Place an outside call from an SLT. See if you can set up a screened transfer to another
extension. Next, try the same test with an internal call. (The VPS may have to transfer both types of
calls.)
• Follow-on ID or Called Party ID
When forwarding or transferring a call to the VPS, a PBX with Follow-on ID sends the mailbox number
of the called subscriber to the VPS before connecting the caller. The VPS responds by playing that
subscriber’s personal greeting. This operation is sometimes called Call Forward to Mailbox. Without
this feature, the VPS cannot immediately play the greeting when the line is busy or there is no answer
and allow the caller to leave a message.
6.35
PBX PARAMETERS AND PORT SETTINGS:
GENERAL GUIDELINES AND DEFINITIONS
Optimal performance of the VPS/PBX system relies on proper VPS programming. There are three categories of
hardware settings: RS-232C, Port Settings, and PBX Interface Parameters. Some of the parameters are set by
entering a number, while others use sequence codes.
RS-232C SETTINGS
• Baud Rate (300 - 19200):
Specifies the bits per second (the speed
at which the data is transferred).
• Word Bit Length (7 - 8):
Defines the number of bits in each byte
or character.
• Parity (N, O, E):
Specifies the number of bits used for
error detection.
• Stop Bit Length (1 - 2):
Specifies the number of bits used to signify
the end of the byte.
PORT SETTINGS
There is no need to change these in a typical installation. Each port on the VPS should be matched to the type
of signaling the PBX expects. If you need to change these settings, refer to the PBX reference manual or
customer support office to get the correct values for these settings.
• Flash Time—300, 600, 900 milliseconds: The minimum amount of time that the PBX requires to
recognize a hookswitch flash. Choose the amount that is equal to or greater than the PBX’s setting.
• CPC Signal (Calling Party Control Signal)—NONE, 6.5, 150, 300, 450, 600 milliseconds: The
amount of time allowed for the short break in loop current that is used to indicate that the caller has hung
up; usually set to NONE, since most PBXs do not provide this signal to single line ports. If choosing a
setting other than NONE, use an amount equal to or less than the PBX or telephone company provided
CPC signal.
• Disconnect Time—1 - 8 seconds: The amount of time an SLT has to be on-hook for the PBX to
recognize a disconnect.
• Dial Mode—DTMF, Pulse 10pps, Pulse 10pps: The type of signaling the PBX single line port expects
to receive. (pps = pulses per second)
PBX INTERFACE PARAMETERS
• Dialing Parameters
PBX Type: Specifies the type of PBX which is connected to the VPS.
Integration Mode: Specifies the method of integration to be used between the VPS and PBX. If
PBX type is set to Panasonic KX-T series, the inband signaling parameters are set automatically
and should not be altered. D-PITS integration is only available when a KX-TD series PBX is
connected.
6.36
SEQUENCE CODES
D
Disconnect
F
Hookswitch Flash
R
Ring Detection
S
Silence Detection
T
Dialtone Detection
W
Wait for 1 Second
X
Dial Extension
0-9, *, # DTMF Digits
Operator Transfer Sequence: This setting tells the VPS how to transfer a call to the operator.
Example: FTX [hookswitch flash—wait for dial-tone—dial (operator)
extension]
Extension Transfer Sequence: This setting tells the VPS how to transfer a call to an extension.
Example: FTX [hookswitch flash—wait for dialtone—dial extension]
Alternate Extension (Transfer Sequence): This setting tells the VPS how to transfer a call to an
extension that is entered into the “Alternate Extension Group.” This is useful for extensions that
need a special transfer procedure (ie. blind transfer) such as modem extensions.
Example: FTXD [hookswitch flash—wait for dialtone—dial
extension—hang up]
Reconnect Sequence on Busy: If the extension the caller has dialed is busy, this setting tells the
VPS how to return to the caller. PBXs differ in how they handle this function. Test from an SLT to
determine the sequence.
Reconnect Sequence on No-Answer: If the extension the caller has dialed does not answer, this
setting tells the VPS how to return to the caller. PBXs differ in how they handle this function. Test
from an SLT to determine the sequence.
Reconnect Sequence on Transfer Refused: If the extension the caller has dialed has Call
Screening enabled and the subscriber chooses not to take the call, this setting tells the VPS how to
return to the caller. PBXs differ in how they handle this function. Test from an SLT to determine
the sequence.
Light On Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must
use to turn on a message lamp at an extension.
Light Off Sequence for Message Waiting Lamp: This is the dialing sequence that the VPS must
use to turn off a message lamp at an extension.
Call Waiting Sequence: This sequence is carried out by the VPS to perform call waiting when the
extension being called is busy. PBXs differ in how they handle this function. Test from an SLT to
determine the sequence.
Release Sequence for Call Waiting: This sequence is carried out by the VPS to release call
waiting. PBXs differ in how they handle this function. Test from an SLT to determine the
sequence.
6.37
• Inband Signaling
These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T
series system, these parameters will be automatically set. If another type PBX is used, check that
system’s installation manual for settings.
Code
(default)
Call State
Sent to the Voice Mail Port When...
1
Ring-back Tone
The extension dialed is ringing.
2
Busy Tone
The extension dialed is busy.
3
Reorder Tone
An invalid extension number is dialed or the call is inadvertently
connected to another Voice Mail port (also heard when no DTMF
receiver is available to the Voice Mail extension).
4
DND
The extension dialed has set DND feature (Do Not Disturb).
5
Answer
The extension dialed is answered.
6
Forwarded to Voice The extension dialed is forwarded to Voice Mail and another Voice Mail
Mail (Ringing)
port is able to answer. (This lets the first Voice Mail port, usually an
Auto Attendant, send the call to the other Voice Mail port.)
7
Forwarded to Voice The extension dialed is forwarded to Voice Mail and no other Voice
Mail (Busy)
Mail ports are available to accept the call. (This signals the Voice Mail
port [usually Auto-Attendant] to let the caller to leave a message.)
8
Forwarded to Ext.
The extension dialed is forwarded to another, non-Voice Mail extension.
9
Confirmation Tone
The Message Waiting Lamp On or Message Waiting Lamp Off code is
dialed successfully.
#9
Disconnect
The caller disconnects. The central office must set a CPC signal to the
PBX line for this signal to work for CO calls.
• Digit Translation Table Parameters
These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the KX-TVS100.
For example, a Follow-on ID sequence of ***101 can be changed to #6101 by using these parameters.
Inter-Digit Time-Out: This parameter defines the interval of incoming signals (Follow-on ID)
from the PBX to the VPS. The digits received within this time are applied to translation by the
Digit Translation Table.
Input-Output (up to 8 alphanumeric characters): When the system receives digits within the
inter-digit time, it checks them against the input table. If they are found, the system utilizes the
output digits in their place.
The remainder of this chapter consists of step-by-step guides for software
verification and programming of the recommended Panasonic PBX systems.
If you have any problems as you go through this chapter, call Panasonic
Technical Support at (201) 392-4843.
PROGRAMMING INSTRUCTIONS—CONNECTING THE VPS WITH PANASONIC
KX-T SERIES PBXs
6.38
KX-TVS100 SOFTWARE VERIFICATION AND PROGRAMMING
Set parameters from the System Administration Terminal. The table below lists recommended parameters for
Panasonic KX-T series PBXs.
PBX Type
Other
Manufacturers
T308
T616
T1232
T96
T336
TD816
TD1232
Integration Mode
None
None
None
Inband
Inband
Inband
Inband
Inband
Operator Transfer
Sequence
FX
FTX
FTX
FTX
FTX
FTX
FTX
FTX
Extension Transfer
Sequence
FX
FTX
FTX
FTX
FTX
FTX
FTX
FTX
Alternate Extension
FX
FTX
FTX
FTX
FTX
FTX
FTX
FTX
Reconnect
Sequence on Busy
F
F
F
F
F
F
F
F
Reconnect
Sequence on NoAnswer
F
F
F
F
F
F
F
F
Reconnect
Sequence on
Refuse Call
F
F
F
F
F
F
F
F
Light-On Sequence
for Message
Waiting Lamp
*
N/A
N/A
T701X#
T#91X
T*9X
T701X
T701X
Light-Off Sequence
for Message
Waiting Lamp
*
N/A
N/A
T702X#
T#90X
T#9X
T700X
T700X
Call Waiting
Sequence
*
N/A
N/A
1
N/A
N/A
1
1
Release Sequence
for Call Waiting
*
N/A
N/A
F
N/A
N/A
F
F
N/A
*
Not Available
Check with manufacturer.
KX-T123211D SOFTWARE VERIFICATION AND PROGRAMMING
Step 1
Check the software version of the KX-T123211D by using PITS programming code 98, which shows
the software version number: Y201Z940430(TM3)
The underlined digits represent the software production date code (format YYMMDD). In this
example, the date code is April 30, 1994 (year, month, day). For this software version, the software
production date of the VPS must be April 30, 1994, or later. If the software production date of the
PBX is earlier than the 4/30/94, call Panasonic Parts Center (MSC) for an upgrade: 1-800-8339626.
Step 2
Enable PITS programming code 80 for each extension connected to the VPS.
6.39
This parameter is used to tell the KX-T123211D which extensions are connected to the VPS. Ports
with this parameter enabled can receive Follow-on ID and DTMF call status signaling (busy, answered,
disconnect, etc.) if the Voice Mail integration and DTMF integration features are also enabled.
Step 3
Enable PITS programming code 81 to turn on DTMF Integration.
On extensions with the Voice Mail port parameter enabled, the KX-T123211D can send codes (DTMF
tones) to indicate call states; this increases VPS efficiency. Codes apply to all transferred calls; CO line
calls only indicate disconnect (provided the T123211D is programmed for CPC detection and the CO
sends the CPC signal). Refer to the table on page 4.6.
Step 4
Put all extensions connected to the VPS into one extension group using PITS program 60. Reserve this
extension group for these extensions!
Do not mix other extensions into this group.
Step 5
Enable hunting for the VPS extension group using PITS program 08.
Step 6
Set the hunting type for the VPS extension group to circular; use PITS program 09.
Step 7
At every VPS extension, temporarily connect an SLT or butt set, go off-hook and dial 7301# to turn on
Data Line Security.
This prevents the KX-T123211D from sending Executive Override or Call Waiting tones to these
extensions. We recommend that all Voice Mail port extensions have this feature enabled to avoid
interruption of recording.
Step 8
At every user’s extension, go off-hook and dial 7192#.
This sets the proper Follow-on ID sequence so that forwarded calls go directly to the extension’s
mailbox. The KX-T123211D automatically sends the extension’s digits to the Voice Mail port before
connecting the caller.
For Follow-on ID to work:
• Ports connected to the TVS100 must be assigned as Voice Mail ports.
• Extensions must be forwarded to the first port of the Voice Mail (using the
Busy/NoAnswer mode or the All Calls mode).
• The mailbox number should be the same as the extension number.
Interaction with other features:
• Call Forwarding—If the extension is forwarded to an extension that is
also
forwarded, the forwarding will not work.
• Call Hunting—Hunting does not interfere with Follow-on ID.
• Call Transfer—Calls transferred to an extension with Follow-on ID enabled
and call
forwarding set will be forwarded directly to the mailbox.
6.40
• Data Line Security—We recommend that all Voice Mail port extensions
have this
feature enabled to avoid interruption of recording by Executive
Override tone or Call Waiting
tone.
Step 9
Select the appropriate CO Line feature settings depending on how your customer plans to use the VPS:
A) to answer all incoming calls, B) as an operator backup, or C) to only answer calls not answered by
user extensions.
Recommended CO Line feature settings:
A. If the KX-TVS100 is answering all incoming calls:
CO Mode—Use PITS programs 51 and 52 to set this parameter. Program all lines DIL to the first
extension of the Voice Mail hunt group. The KX-T123211D will allow incoming CO calls to hunt
only if the CO lines are DIL to the first port of the hunt group. Lines programmed as Normal do
not hunt.
B. If the KX-TVS100 is only answering calls not answered by
the operator (Operator Backup):
Flexible Ringing Assignment—For each CO line, use PITS programs 47 (Day Mode) and 48
(Night Mode) to enable ringing at the operator’s extension (jack). Assign CO lines to ring at VPS
prots as suggested below.
2 Ports, 4 Lines
Ports
1
2
Lines
1, 3
2, 4
4 Ports, 8 Lines
Ports
1
2
3
4
Lines
1, 5
2, 6
3, 7
4, 8
Delayed Ringing Assignment—To give the operator time to answer the call before the VPS picks
up, we recommend setting the delay to three or four rings for each extension connected to the KXTVS100. Use PITS programs 49 (Day Mode) and 50 (Night Mode).
CO Mode—Set the mode for each CO to Normal. Use PITS programs 51 and 52 to set this
parameter.
C. If the KX-TVS100 is only answering calls not answered by
user extensions:
Flexible Ringing Assignment—For each CO line, use PITS programs 47 (Day Mode) and 48
(Night Mode) to enable ringing on every extension (jack) that you want to have ring. Refer to chart
above (9B) for suggested CO line assignments.
Delayed Ringing Assignment—To give users time to answer the call before the VPS picks up, we
recommend setting the delay to three or four rings for each extension connected to the KX-TVS100.
Use PITS programs 49 (Day Mode) and 50 (Night Mode).
CO Mode—Set the mode for each CO to Normal. Use PITS programs 51 and 52 to set this
parameter.
6.41
KX-T336 SOFTWARE VERIFICATION AND PROGRAMMING
Step 1
Verify the software version of the KX-T336 using the programming terminal or console. Go to the
Monitor→Device Status screen. The ROM version must be V6.50 or higher.
Device Status (1/4)
| ONL | MON |
|
--------------------------------------------------------+------+------+-------+-----System Status
V6.50
ROM Version --------------------------DEC 26 1992
Date ------------------------------------Area-2
For Place ------------------------------CPU RAM ----------------------------------Basic Shelf ---------------------------------Expansion Shelf 1 -------------------- ---Expansion Shelf 2 ------------------------TSW -----------------------------------------Additional CONF --------------------SMDR ----------------------------------------
←←←
INS
INS
INS
INS
INS: In Service; OUS: Out of Service; FLT: Fault
If the ROM version is lower than V6.50, call Panasonic Technical Support about a software upgrade.
Step 2
Enable the system level parameter DTMF Tone Integration.
A. From the Main Menu, press the CTRL and [V] keys at the same time to get into dumb terminal
mode.
B. At the > prompt, type PRG and press ENTER.
C. At the PRG> prompt, type [WS3 AT 3] and press ENTER.
Screen output: DTMF Tone Integration---------------------N
INPUT>>
D. At the INPUT>> prompt, type [Y] and press ENTER.
SLT On -hook Operation Mode----------------1
Screen output:
INPUT>>
E. At the INPUT>> prompt, type [$EOD] and press ENTER to get back to the PRG> prompt. Don’t
exit the dumb terminal mode yet. You will need to use it for Step 3.
Step 3
Make each extension that is connected to the KX-TVS100 a Voice Mail port. Up to 16 Voice Mail
ports can be assigned on the KX-T336.
A. At the PRG> prompt, type [VMD AT 01] and press ENTER.
B. At the Input>> prompt, type [DNxxx].
(xxx = the number of the first extension connected to the KX-TVS100)
01:Voice Mail DN-------------------------0
Screen output:
Input>>
C. After you enter this extension, you will be prompted to enter the next
KX-TVS100 extension.
Sample programming session for connecting extensions 112 through 115:
6.42
Screen Output:
PRG>VMD AT 01
01:Voice Mail Dn--------------------------0
Input>>DN112
02:Voice Mail Dn--------------------------0
Input>>DN113
03:Voice Mail Dn--------------------------0
Input>>DN114
04:Voice Mail Dn--------------------------0
Input>>DN115
05:Voice Mail Dn--------------------------0|
Input>>$eod
D. When you have finished programming all KX-TVS100 extensions, type
[$EOD] at the
Input>> prompt and press ENTER. This will take you back
to the PRG> prompt.
Don’t exit the dumb terminal mode yet. You will need to use it for Step 4.
Step 4
Set the Follow-on ID sequence for every extension that will have a mailbox on the KX-TVS100. By
sending an extension’s Follow-on ID sequence to the KX-TVS100 port before connecting the caller,
the KX-T336 transfers unanswered calls directly to that extension’s voice mailbox. This operation is
often called Call Forward to Mailbox. Only extensions programmed as Voice Mail ports (see Step 3
above) can receive Follow-on ID.
A. From the dumb terminal mode PRG> prompt, type [MBN AT DNxxx]
(xxx = extension number).
Screen output: PRG>MBN AT DN100
1: Mail Box Number-------------------#6100
Input>>
B. At the Input>> prompt, type the Follow-on ID sequence and press
ENTER. We
recommend the Follow-on ID sequence #6xxx (xxx = mailbox
number). The #6 forces the KXTVS100 into Voice Mail service regardless of
port service setting (Automated Attendant, Custom
Service, Voice Mail)
C. To program the next extension, type [$EOD] at the Input>> prompt and
press ENTER. Then
AT DNxxx command. Use the backspace
press the up arrow key (↑) to recall the previous MBN
key to erase the previous
extension number and enter the number of your next extension.
6.43
Screen output:
PRG>MBN AT DN101
1: Mail Box Number--------------------#6101
Input>>101
1: Mail Box Number--------------------#6101
Input>>$EOD
PRG>
<press the ↑ key to recall the previous command>
PRG>MBN AT DN101
<use the backspace key to erase the extension>
PRG>MBN AT DN
<enter the next extension number and press ENTER>
PRG>MBN AT DN102
1: Mail Box Number--------------------#6102
Input>>102
1: Mail Box Number--------------------#6102
Input>>$EOD
PRG>
and so on...
D. When you have finished programming all the extensions and mailbox
numbers, type
[$EOD] at the Input>> prompt and press ENTER. This will
take you back to the PRG prompt.
Next, type [EXIT] and press ENTER.
Then press the CTRL and the [V] key at the same time to
get out of dumb
terminal programming and back to the main menu.
E. Activate one of the following Call Forwarding features at each extension that
needs Call
Forward to Mailbox: The Follow-on ID sequence will not
be sent unless Call Forwarding is
activated. (See pages 4-F-6 to 4-F-15 of the KX-T336 manual for instructions on Call Forwarding
activation.)
• All Calls
• Busy
• No-Answer
• Busy/No-Answer
Step 5
Go to the Extension - Station screen for each extension connected to the KX-TVS100 and set the
following parameters:
A. Put all extensions connected to the KX-TVS100 into a circular hunting
Hunt Station parameter.
Example: extensions 112 through 115 connected to the KX-TVS100:
KX-TVS100 Extension
112
113
114
115
B.
C.
group using the Next
Next Hunt Station
113
114
115
112
Set Data Line Security to Yes.
Set Automatic Callback - Trunk to No.
6.44
D.
If the KX-TVS100 extension is connected to a hybrid card, set Parallel
Extension - Station
Connect to No.
| ONL | PRG | SCR | SEL
-------------------------------------------------------------+------+-----+------+----Station Equipment No. = 1121 (1/3)
Telephone Type --------------PITS
Model -----------------------KX-T123235(7130)
OHCA Circuit ----------------No
112
Primary Directory Number -—
Intercom Number -------------VPS
Station Name -----------------1
ICM Group --------------------PCKUP:01
Pickup Group -----------------(see example for 2A)
Next Hunt Station ------30
Class of Service --------------Yes
Data Line Security -----No
Automatic Callback --No
Trunk -------------------------—
Parallel Connect --------Message Waiting Indication
← ← ←2A
←
← ← ←2B
←
← ← ←2C
←
← ← ←2D
←
Step 6
The last step is to select the appropriate CO Line feature settings depending on how your customer
plans to use the VPS: A) to answer all incoming CO calls, B) as an operator backup, or C) to only
answer CO calls not answered by user extensions.
Recommended settings:
A. If the KX-TVS100 is answering all incoming calls:
1. Set the Incoming Mode (Day) for each trunk group to DIL1:1. These parameters are in the Group Trunk Group screen.
Group - Trunk Group
| ONL | PRG | SCR | SEL
-------------------------------------------------+------+------+------+----Trunk Group No. = 01 (1/2)
DDD
Type-----------------------------CD
Name----------------------------Tenant--------------------------—
Both-way
Incoming/Outgoing ---------DIL 1:1
Incoming Mode (Day) -FLEXIBLE
Incoming Mode (Night) ---EXT:104 (Type:No.)
Intercept Routing (Day)----EXT:104 (Type:No.)
Intercept Routing (Night)---16
Toll Restriction Level ------1
Toll Restriction Table ------Type-A
Dialing Plan ------------------10 minute(s) (1-64)
CO-CO Duration Limit ------1.5 second(s)
Disconnect Time -------------3.5 second(s)
Pause Time --------------------None
Hook Switch Flash Time ----
←←←
2. Set Direct Termination for each CO line to the extension number connected
to the first port of the KX-TVS100. This parameter is in the Trunk-CO Line
extension 112 is connected to the first KX-TVS100 port:
Trunk - CO Line
screen. Example:
| ONL | PRG | SCR | DIR
6.45
--------------------------------------------------------+-------+------+------+----Trunk Equipment No. = 1042
Trunk Group -------------------01
Trunk Name--------------------TECH2
D N :112
Direct Termination ----←←←
EX :121
Night Answer Point (Type:No.)DTMF
Dial Mode----------------------80 msecond(s)
DTMF Duration Time ------—
Pulse Speed --------------------— %
% Break ------------------------50*8 msecond(s)
CPC Detection ----------------—
DID Start Arrangement -------
B. If the KX-TVS100 is only answering calls not answered by the Operator (Operator Backup):
1. Set the Incoming Mode (Day) for each trunk group to DIL1:1. These parameters are in the Group Trunk Group screen.
Group - Trunk Group
| ONL | PRG | SCR | SEL
---------------------------------------------------------+-------+------+------+----Trunk Group No. = 01 (1/2)
DDD
Type-----------------------------CD
Name----------------------------—
Tenant--------------------------Both-way
Incoming/Outgoing ---------←←←
DIL 1:1
Incoming Mode (Day) -FLEXIBLE
Incoming Mode (Night) ----None
(Type:No.)
Intercept Routing (Day)-----None
(Type:No.)
Intercept Routing (Night)---16
Toll Restriction Level ------1
Toll Restriction Table ------Type-A
Dialing Plan ------------------10 minute(s) (1-64)
CO-CO Duration Limit ------1.5 second(s)
Disconnect Time -------------3.5 second(s)
Pause Time --------------------None
Hook Switch Flash Time ----
2. Set Direct Termination for each CO line to the operator’s extension. This
Trunk - CO Line screen. Example: operator’s
extension is 101:
parameter is found in the
6.46
Trunk - CO Line
| ONL | PRG | SCR | DIR
--------------------------------------------------------+------+-----+-------+----Trunk Equipment No. = 1042
Trunk Group-------------------01
Trunk Name--------------------TECH2
←←←
D N :101
Direct Termination ----Night Answer Point (Type:No.)
Dial Mode ---------------------DTMF Duration Time --------Pulse Speed --------------------% Break ------------------------CPC Detection ----------------DID Start Arrangement -------
E X T:121
DTMF
80 msecond(s)
—
— %
50*8 msecond(s)
—
3. Set the Intercept Routing (Day) and Intercept Routing (Night) to the extension
number
connected to the first KX-TVS100 port. Example: the number of the extension connected to the first
KX-TVS100 port is 112:
Group - Trunk Group
| ONL | PRG | SCR | SEL
--------------------------------------------------------+-----+-----+-----+----Trunk Group No. = 01 (1/2)
Type-----------------------------Name----------------------------Tenant-------------------------Incoming/Outgoing ---------Incoming Mode (Day) -Incoming Mode (Night) ----Intercept Routing (Day)-----Intercept Routing (Night)---Toll Restriction Level ------Toll Restriction Table ------Dialing Plan -----------CO-CO Duration Limit ---Disconnect Time -------Pause Time ------------Hook Switch Flash Time --
DDD
CD
—
Both-way
DIL 1:1
FLEXIBLE
EXT:112 (Type:No.)
EXT:112 (Type:No.)
16
1
Type-A
10 minute(s) (1-64)
1.5 second(s)
3.5 second(s)
None
←←←
←←←
4. Set the Intercept Routing Time-Out (System) parameter in the System - System
Timer screen.
This parameter tells the KX-T336 how long to let a call ring at an extension before forwarding.
Since the KX-T336 ringing patterns are five
seconds long, we recommend using one of the
following settings:
INTERCEPT ROUTING
Delay by
Setting
3 rings
15 seconds
4 rings
20 seconds
5 rings
25 seconds
6 rings
30 seconds
System - System Timer
| ONL | PRG | SCR | DIR
-----------------------------------------------------------+------+------+------+-----
6.47
Held Call Reminder ------------------------------------Held Call Reminder (ATT) ----------------------------Transfer Recall -----------------------------------------Pickup Dial Waiting ----------------------------------External First Digit Time-Out -----------------------External Interdigit Time-Out -------------------------External Interdigit Time-Out (PBX)-----------------Toll Restriction Guard Time-Out --------------------Call Forwarding - No-Answer Time-Out ------------Intercept Routing Time-Out (System) --Intercept Routing Time-Out (DISA) -------Attendant Overflow Time-------------------SMDR Duration Time -----------------------
240 second(s) (15-240)
240 second(s) (15-240)
240 second(s) (15-240)
1 second(s) ( 1- 5)
20 second(s) ( 5-120)
5 second(s) ( 3- 15)
5 second(s) ( 3- 10)
5 second(s) ( 0- 25)
19 second(s) ( 5- 60)
15 second(s) (15-240)
15 second(s) (15-240)
15 second(s) (15-240)
3 second(s) ( 0- 15)
←←←
5. Set the Follow-on ID sequence for the operator’s extension. Setting is based on
how you choose to
have the Intercept Routing feature handle calls forwarded from the operator's extension. (See Step 4 on
page 4.11 for Follow-on ID sequence
programming instructions.)
FOLLOW-ON ID OPTIONS
Options
Operator’s Sequence Setting
Forward to Automated Attendant service
#8
Forward to Voice Mail service
#6
Leave a message in the operator’s mailbox
#6 followed by the operator’s extension
number
C. If the KX-TVS100 is only answering calls not answered by user extensions:
1. Set the Incoming Mode (Day) for each trunk group to DIL1:1. These parameters
Trunk Group screen.
Group - Trunk Group
| ONL | PRG | SCR | SEL
--------------------------------------------------------+-----+-----+-----+----Trunk Group No. = 01 (1/2)
DDD
Type-----------------------------CD
Name----------------------------—
Tenant-------------------------Incoming/Outgoing ---------Both-way
DIL 1:1
Incoming Mode (Day) -FLEXIBLE
Incoming Mode (Night) ----EXT:104 (Type:No.)
Intercept Routing (Day)-----EXT:104 (Type:No.)
Intercept Routing (Night)---16
Toll Restriction Level ------1
Toll Restriction Table ------Type-A
Dialing Plan ------------------10 minute(s) (1-64)
CO-CO Duration Limit ------1.5 second(s)
Disconnect Time -------------3.5 second(s)
Pause Time --------------------None
Hook Switch Flash Time ----
are in the Group -
←←←
6.48
2. Choose one extension number to be the direct termination for all CO lines and set the Direct
Termination parameter for each CO line to this number. This parameter is found in the Trunk - CO
Line screen. Example:
extension 124 is the direct termination:
Trunk - CO Line
| ONL | PRG | SCR | DIR
--------------------------------------------------------+-----+------+-----+----Trunk Equipment No. = 1042
Trunk Group-------------------------Trunk Name--------------------------Direct Termination ----------Night Answer Point (Type:No.) -Dial Mode ---------------------------DTMF Duration Time --------------Pulse Speed --------------------------% Break ------------------------------CPC Detection ----------------------DID Start Arrangement -------------
01
TECH2
D N :124
E X T:121
DTMF
80 msecond(s)
—
— %
50*8 msecond(s)
—
←←←
3. Set the Intercept Routing (Day) and Intercept Routing (Night) to the number of
the extension
connected to the first KX-TVS100 port. Example: the number of the extension connected to the first
KX-TVS100 port is 112:
Group - Trunk Group
| ONL | PRG | SCR | SEL
--------------------------------------------------------+-----+-----+-----+----Trunk Group No. = 01 (1/2)
Type-----------------------------Name----------------------------Tenant-------------------------Incoming/Outgoing ---------Incoming Mode (Day) -Incoming Mode (Night) ----Intercept Routing (Day)-----Intercept Routing (Night)---Toll Restriction Level ------Toll Restriction Table ------Dialing Plan -----------CO-CO Duration Limit ---Disconnect Time -------Pause Time ------------Hook Switch Flash Time --
DDD
CD
—
Both-way
DIL 1:1
FLEXIBLE
EXT:112 (Type:No.)
EXT:112 (Type:No.)
16
1
Type-A
10 minute(s) (1-64)
1.5 second(s)
3.5 second(s)
None
←←←
←←←
6.49
4. Set the Intercept Routing Time-Out (System) parameter in the System - System
Timer screen.
This parameter tells the KX-T336 how long to let a call ring at an extension before automatically
forwarding. Since the KX-T336 ringing patterns are five seconds long, we recommend using one of the
following settings:
INTERCEPT ROUTING
Delay by
Setting
3 rings
15 seconds
4 rings
20 seconds
5 rings
25 seconds
6 rings
30 seconds
System - System Timer
| ONL | PRG | SCR | DIR
-----------------------------------------------------------+------+------+------+----Held Call Reminder ------------------------------------Held Call Reminder (ATT) ----------------------------Transfer Recall -----------------------------------------Pickup Dial Waiting ----------------------------------External First Digit Time-Out -----------------------External Interdigit Time-Out -------------------------External Interdigit Time-Out (PBX)-----------------Toll Restriction Guard Time-Out --------------------Call Forwarding - No-Answer Time-Out ------------Intercept Routing Time-Out (System) --Intercept Routing Time-Out (DISA) -------Attendant Overflow Time-------------------SMDR Duration Time -----------------------
240 second(s) (15-240)
240 second(s) (15-240)
240 second(s) (15-240)
1 second(s) ( 1- 5)
20 second(s) ( 5-120)
5 second(s) ( 3- 15)
5 second(s) ( 3- 10)
5 second(s) ( 0- 25)
19 second(s) ( 5- 60)
15 second(s) (15-240)
15 second(s) (15-240)
15 second(s) (15-240)
3 second(s) ( 0- 15)
←←←
5. Set the Follow-on ID sequence for the operator’s extension. Setting is based on
how you choose to
have the Intercept Routing feature handle calls forwarded from the operator's extension. (See Step 4 on
page 4.11 for Follow-on ID sequence
programming instructions.)
FOLLOW-ON ID OPTIONS
Options
Operator's Sequence Setting
Forward to Automated Attendant service
#8
Forward to Voice Mail service
#6
Leave a message in the operator’s mailbox
#6 followed by the operator’s extension
number
C. If the KX-TVS100 is only answering calls not answered by user extensions:
6.50
1. Choose one extension number to be the direct termination for all CO lines and set the Direct
Termination parameter for each CO line to this number. This parameter is found in the Trunk - CO
Line screen. Example:
extension 124 is the direct termination:
Trunk - CO Line
| ONL | PRG | SCR | DIR
--------------------------------------------------------+-----+------+-----+----Trunk Equipment No. = 1042
Trunk Group-------------------------Trunk Name--------------------------Direct Termination ----------Night Answer Point (Type:No.) -Dial Mode ---------------------------DTMF Duration Time --------------Pulse Speed --------------------------% Break ------------------------------CPC Detection ----------------------DID Start Arrangement -------------
01
TECH2
D N :124
E X T:121
DTMF
80 msecond(s)
—
— %
50*8 msecond(s)
—
←←←
2. Set the Incoming Mode (Day) for each trunk group to DIL1:1. These parameters
Trunk Group screen.
are in the Group -
Group - Trunk Group
| ONL | PRG | SCR | SEL
--------------------------------------------------------+-----+-----+-----+----Trunk Group No. = 01 (1/2)
Type-----------------------------Name----------------------------Tenant-------------------------Incoming/Outgoing ---------Incoming Mode (Day) -Incoming Mode (Night) ----Intercept Routing (Day)-----Intercept Routing (Night)---Toll Restriction Level ------Toll Restriction Table ------Dialing Plan ------------------CO-CO Duration Limit ------Disconnect Time -------------Pause Time --------------------Hook Switch Flash Time ----
DDD
CD
—
Both-way
DIL 1:1
FLEXIBLE
EXT:104 (Type:No.)
EXT:104 (Type:No.)
16
1
Type-A
10 minute(s) (1-64)
1.5 second(s)
3.5 second(s)
None
←←←
3. Set the Intercept Routing (Day) and Intercept Routing (Night) to the number of
the extension
connected to the first KX-TVS100 port. Example: the number
of the extension connected to
the first KX-TVS100 port is 112:
Group - Trunk Group
| ONL | PRG | SCR | SEL
--------------------------------------------------------+-----+-----+-----+----Trunk Group No. = 01 (1/2)
6.51
Type-----------------------------Name----------------------------Tenant--------------------------Incoming/Outgoing ---------Incoming Mode (Day) -Incoming Mode (Night) ----Intercept Routing (Day)-----Intercept Routing (Night)---Toll Restriction Level ------Toll Restriction Table ------Dialing Plan ------------------CO-CO Duration Limit ------Disconnect Time -------------Pause Time --------------------Hook Switch Flash Time ----
DDD
CD
—
Both-way
DIL 1:1
FLEXIBLE
EXT:112 (Type:No.)
EXT:112 (Type:No.)
16
1
Type-A
10 minute(s) (1-64)
1.5 second(s)
3.5 second(s)
None
←←←
←←←
4. Set the Intercept Routing Time-Out (System) parameter in the System - System
Timer screen.
This parameter tells the KX-T336 how long to let a call ring at an extension before automatically
forwarding. The KX-T336 ringing patterns are five seconds long.
Recommended Settings
To Delay Intercept Routing by
Use this setting
3 rings
15 seconds
4 rings
20 seconds
5 rings
25 seconds
6 rings
30 seconds
System - System Timer
| ONL | PRG | SCR | DIR
--------------------------------------------------------+-----+-----+-----+----Held Call Reminder ----------------------------------Held Call Reminder (ATT) --------------------------Transfer Recall ----------------------------------------Pickup Dial Waiting ---------------------------------External First Digit Time-Out ----------------------External Interdigit Time-Out -----------------------External Interdigit Time-Out (PBX)---------------Toll Restriction Guard Time-Out ------------------Call Forwarding - No-Answer Time-Out ----------Intercept Routing Time-Out (System) Intercept Routing Time-Out (DISA) ---------------Attendant Overflow Time----------------------------SMDR Duration Time --------------------------------
240 second(s) (15-240)
240 second(s) (15-240)
240 second(s) (15-240)
1 second(s) ( 1- 5)
20 second(s) ( 5-120)
5 second(s) ( 3- 15)
5 second(s) ( 3- 10)
5 second(s) ( 0- 25)
19 second(s) ( 5- 60)
15 second(s) (15-240)
15 second(s) (15-240)
15 second(s) (15-240)
3 second(s) ( 0- 15)
←←←
5. Set the Follow-on ID sequence for the direct termination extension. Setting is
based on how
you choose to have the Intercept Routing feature handle calls
forwarded from the operator’s
extension. (See Step 4 on page 4.11 for
Follow-on ID sequence programming instructions.)
6.52
Direct termination extension’s Follow-on ID sequence settings:
For Automated Attendant service: #8
For Voice Mail service:
#6
6. Set up an SDN for the direct termination extension on all extensions on the system. This will
allow other extensions to pick up incoming calls before they
are forwarded to the Voice Mail
system. This is done in the Extension Station screen.
Example: the set up of extension 101 if the direct termination extension is 124:
Extension - Station
| ONL | PRG | SCR | SEL
---------------------------------------------------+------+------+------+----Station Equipment No. = 1011 (2/3)
Key
DN-01
DN-02
DN-03
DN-04
DN-05
DN-06
DN-07
DN-08
DN-09
DN-10
DN-11
DN-12
Type
PDN
PDN
SINGLE CO
LOGIN
SDN
SDN
SDN
SINGLE CO
GROUP CO
SINGLE CO
SINGLE CO
SINGLE CO
Number
101
101
1044
—
124
103
104
1045
07
1043
1042
1041
SDN COS |
—
—
—
—
Station
Station
Station
—
—
—
—
—
Day Ring
Instantly
Instantly
Instantly
—
No ring
No ring
No ring
Instantly
No ring
No ring
No ring
No ring
Night Ring
Instantly
Instantly
Instantly
—
No ring
No ring
No ring
Instantly
No ring
No ring
No ring
No ring
←←←
NOTE: PITS Only
6.53
KX-TD1232 SOFTWARE VERIFICATION AND PROGRAMMING
FOR INBAND INTEGRATION
Step 1
Go to the Main Menu. Choose System Data Programming.
(BATCH [1] or INTERACTIVE [2]).
• Before choosing Batch Programming, you must open a file in the
DSHS File Management Menu (Item 3).
• Before choosing Interactive Programming, you must connect with the
system in the DSHS Connect/Disconnect menu.
Main Menu
1.System Data Programming (BATCH)
2.System Data Programming (INTERACTIVE)
3.Disk File Management
4.DSHS Management
5.DSHS Connect/Disconnect
6.Quit
Select the number : [ ]
Step 2
Choose Station from the System Data Programming Main Menu.
System Data Programming Main Menu
1.Line
2.Station
3.System
4.Toll Restriction
5.ARS
6.Aux. Ports
7.Additional Function
8.Caller ID
Select the number : [ 2 ]
Step 3
Choose Station Setting 1 from the Station Menu.
Station Menu
1.Station Setting 1
2.Station Setting 2
3.Station Setting 3
4.Station Setting 4
5.Flexible Keys 1
6.Flexible Keys 2
7.DSS
Select the number : [ 1 ]
6.54
Step 4
Enable XDP ports. Place Voice Mail extensions in Extension Group 8.
Station Setting 1
Jack
01-1
1]
01-2
1]
02-1
1]
02-2
1]
03-1
1]
03-2
1]
04-1
1]
04-2
1]
05-1
1]
05-2
8]
06-1
1]
06-2
8]
07-1
1]
07-2
8]
08-1
1]
08-2
8]
Et
Name
[ 101 ] [
X
D
P
] N
E
X
G
[
[ 201 ] [
] - [
[ 102 ] [
] N [
[ 202 ] [
] - [
[ 103 ] [
] N [
[ 203 ] [
] - [
[ 104 ] [
] N [
[ 204 ] [
] - [
[ 105 ] [
] Y [
[ 205 ] [
] -
[ 106 ] [
] Y [
[ 206 ] [
] -
[ 107 ] [
] Y [
[ 207 ] [
] -
[ 108 ] [
] Y [
[ 208 ] [
] -
Dorophone
Day
Night
1 2 3 4 1 2 3 4
YYYY
YYYY
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
NNNN
LCS
Mode
Stop Rec
Stop Rec
Stop Rec
Stop Rec
Stop Rec
Stop Rec
Stop Rec
Stop Rec
[
[
[
[
Step 5
Return to the System Data Programming Main Menu. Select System.
Step 6
Choose Miscellaneous from the System Menu.
System Menu
01.Day/Night
02.Class of Service
03.Speed Dial
04.Absent Message
05.Flexible Numbering
06.Account Code/Special Carrier
07.Timer
08.Voice Mail
09.Voice Mail Integration
6.55
10.Miscellaneous
11.System Time
12.Version
Select the number : [ 10 ]
Step 7
Choose the Call Hunting extension group. Set the last extension group to A for Automated Attendant.
6.56
Miscellaneous
Password => [1234
]
Operator-1 => Jack [01]
Operator-1
=> Disable
Manager
=> Disable
Local Access => Priority =
TRG No. =
Call Hunting => EXG No. =
SPD TRS Override
CO Auto-Hold by Push DSS-Key
Adjust Time
1
2
3
4
5
6
7
8
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
1
D
2
D
3
D
4
D
5
D
6
D
7
D
8
A
=> Disable
=> Enable
=> [01:00] AM
Step 8
Return to the System Data Programming Main Menu. Select Line. Program all lines DIL to the first
extension of the Voice Mail hunt group.
CO Line Setting
T
CO C
R
No O
G
N
01
02
03
04
05
06
07
08
09
10
11
12
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[8]
[8]
[8]
[8]
D
I
A
L
D
T
M
F
P
P
S
C
I
D
D
D
D
D
D
D
D
D
D
D
D
D
80
80
80
80
80
80
80
80
80
80
80
80
10
10
10
10
10
10
10
10
10
10
10
10
N
N
N
N
N
N
N
N
N
N
N
N
CPC
Detection
Mode
Out
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
400ms
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Disable
Day
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
DIL 1: 1
EXT No
Night
]
]
]
]
]
]
]
]
]
]
]
]
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
EXT [205
]
]
]
]
]
]
]
]
]
]
]
]
6.57
CHAPTER 5
CUSTOMIZING THE SYSTEM
STARTING UP
START-UP SEQUENCE
Before starting the VPS, make sure all installation and line connections have been done as described in
Chapter 2.
Turn the power switch to ON. The calls to the VPS can be processed after the Power Light stops flashing.
.
After turning the power on, the system starts up in the following sequence:
1. The Power Indicator light goes on.
2. The Power Indicator light begins to flash.
3. “CARD TEST” is displayed on the screen.
4. “SYSTEM SETUP” is displayed.
Screen Output:
CARD TEST...
SYSTEM SETUP...
1.. 2.. 3..
5. The VPS tests the CPU card, the hard disk drive, and the CO cards
as “SYSTEM SETUP...” is displayed.
6. Active ports are displayed on the screen.
Screen Output:
Active COs: 1 2 3 4
DPITS Interface Connection is Established
** ON LINE MODE **
The display will alert you if System Setup is not completed successfully.
Screen Output:
Active COs: 1 2 3 4
DPITS Interface Connection is not Established
** OFF LINE MODE **
6.58
This message is shown when the digital (D-PITS) connection between the VPS and telephone system
cannot be established.
6.59
Possible causes of this message are listed below:
Cause
Action
The PBX is not a KX-TD series system.
Since the default PBX type for the KXTVS100 is set to KX-TD1232 at the
factory, this message will always appear
when connecting to another type of PBX.
Change the PBX type by using
Quick Setup (see below).
The cabling between the PBX extension
ports and the VPS is not four-wire or is
improperly connected.
Confirm the cabling is connected as
described in Chapter 2.
The PBX is a KX-TD series but does not
have the proper level of software required
to support D-PITS Integration.
Contact Panasonic Parts Center
(MSC) at 1-800-833-9296
or use Inband Integration under
hardware settings.
The PBX is not programmed properly to
support D-PITS Integration.
Do required integration
programming as described in
Chapter 3.
Start-up completed:
1. The Power Indicator light stops blinking when the start-up has been successful.
(The delay varies according to the system’s condition.)
2. “**ON LINE MODE**” is displayed.
3. System prompt > is displayed on the screen.
To enter system administration, press ENTER.
When the system administrator starts operation, the system asks for the terminal type. By choosing VT100
[2], all parameters can be set through the menu driven program.
Please Select Your Terminal Type.
1. ASCII TERMINAL
2. VT100 COMPATIBLE TERMINAL
ENTER THE NUMBER := ______
QUICK SETUP
Quick Setup provides a quick way to set the following programming items. Each of these must be initially set
to start the VPS operation.
1. PBX type
2. Extension numbers of VPS ports
3. Extension numbers for mailboxes
4. Creating mailboxes
5. Port service setting
6. Password setting
6.60
7. Date and time setting
8. Activating the Quick Setup
Depending on your PBX type, some steps can be skipped as shown below.
PBX Type
Required Procedures
KX-T308/T616
1
KX-T123211D/T96/T336
non-Panasonic system
1
KX-TD816/1232
1
2
3
4
5
6
7
8
3
4
5
6
7
8
4
5
6
7
8
Starting the Quick Setup
Quick Setup is only available to the VT100 mode. At the System Administration Top Menu, type [5] and
press ENTER.
Screen Output:
System Administration Top Menu→5
Quick Setup Utility for connection to Panasonic KX-T series telephone systems.
This utility provides a quick way of programming the Voice Processing System to
operate in a standard automated attendant or Voice Mail configuration when
connected to a Panasonic KX-T series telephone system. The system will prompt
you to enter, modify, or confirm settings based upon which PBX type you select.
By entering the appropriate information in the following screens, the system sets
PBX integration parameters, identifies the extension numbers connected to it,
creates default mailboxes, sets its ports to handle callers with automated attendant
or voice mail service, sets system passwords and sets the time and date. Finally, it
confirms that you want to activate the system based on the information you
entered, modified, or confirmed.
To proceed, press Enter. To exit and cancel Quick Setup now, press [/].
Step 1. PBX Type:
1. Press ENTER.
Screen Output:
Quick Setup - PBX type
Please select your PBX type.
1. KX-T308
2. KX-T616
3. KX-T123211D
4. KX-T96
5. KX-T336
6. KX-TD816
7. KX-TD1232
8. OTHERS
2. Select your PBX type. The required steps are different for some models.
Go to the step indicated below for that type.
6.61
1. KX-T308, 2. KX-T616
3. KX-T123211D, 4. KX-T96, 5. KX-T336, 8. Others
6. KX-TD816, 7. KX-TD1232
Go to Step 2.
Go to Step 3.
Go to Step 4.
NOTE: D-PITS Integration with the KX-TD816 or KX-TD1232 will be activated automatically by
selecting “6. KX-TD816” or “7. KX-TD1232.”
Step 2. Extension Numbers of VPS Ports
Screen Output:
Quick Setup - Assigned extension No. of VPS Port
Please enter extension number of VPS.
1: 11
2: 22
3: 33
4:
5:
6:
Please enter extension numbers.
(2 digits) : =
S: Next Screen
Enter extension numbers of VPS ports with two-digit numbers.
This improves the VPS integration with the KX-T308 or KX-T616 by allowing the VPS to discriminate
between VPS extensions and non-VPS extensions.
Type [S] to go to the next screen.
Step 3. Extension Numbers for Mailboxes
Screen Output:
Quick Setup - Enter Extensions for Mailboxes
What extensions need a mailbox on this system?
1: 110
2: 111
3: 112
4: 113
6: 115 7: 116 8: 117
9: 118
10: 119
11: 120
12: 121
13: 122
14: 123
16: 125
17: 126
18: 127
19: 128
21: 130
22: 131
23: 132
24: 133
26: 135
27: 136
28: 137
29: 138
31: 140
32: 141
33: 142
34: 143
36: 145
37: 146
38: 147
39: 148
41: 150
42: 151
43: 152
44: 153
46: 155
47: 156
48: 157
49: 158
51: 160
52: 161
53: 162
54: 163
56: 165
57: 166
58: 167
59: 168
61: 170
62: 171
Please enter extension numbers.
:=
S: Next Screen
5: 114
15: 124
20: 129
25: 134
30: 139
35: 144
40: 149
45: 154
50: 159
55: 164
60: 169
6.62
Enter extension numbers of subscribers who need personal mailboxes (2-5 digits). For example, to
enter the extension number 101, enter [101] and ENTER. You can also enter multiple extensions.
Enter the extensions from No. 101 to No. 110 by entering [101-110] and ENTER.
The VPS will create mailboxes with the extension numbers entered. (See Step 4.)
NOTES:
• The VPS accepts any extension numbers within a two to five-digit range.
• Up to 62 extension numbers can be entered.
Step 4. Creating Mailboxes
Screen Output:
Quick Setup - Mailbox Editing
Extension and mailbox list
Assigned 62 Vacant 0
Page 1/4
Ext
MBX Owner (Last Name)
MAKE (Make/Delete)
• • • : 101 • • • • • • • • • • • • • • • •
Make
110 : 110 • • • • • • • • • • • • • • • •
Make
111 : 111 • • • • • • • • • • • • • • • •
Make
112 : 112 • • • • • • • • • • • • • • • •
Make
113 : 113 • • • • • • • • • • • • • • • •
Make
114 : 114 • • • • • • • • • • • • • • • •
Make
115 : 115 • • • • • • • • • • • • • • • •
Make
116 : 116 • • • • • • • • • • • • • • • •
Make
117 : 117 • • • • • • • • • • • • • • • •
Make
P: Previous menu, N: Next menu, S: Next Screen
1. To create or discard the mailboxes
In the “MAKE (Make/Delete)” field: type [M] (Make) to create the mailbox; type [D] (Delete)
to discard the mailbox. If there are more than 62 mailboxes, the first 62 are displayed with
“Make” and the rest are displayed with “Delete.” (Screen Output: [Assigned 62, Vacant 0])
To change the status of a mailbox from “Delete” to “Make,” first change the status of a mailbox
from “Make” to “Delete.” (Screen Output: [Assigned 61, Vacant 1]) Then change the status
from “Delete” to “Make.”
2. Owner’s last name
Up to 16 alphabetic characters can be assigned as an Owner’s Last Name.
NOTES:
• Mailbox numbers displayed on this screen
Panasonic KX-TD Series System
The same numbers as the extensions of the KX-TD series system that
automatically transmitted to the VPS — Auto Configuration.
Non-KX-TD Series System
The same numbers as that of the extensions entered in Step 3.
were
6.63
• The length of mailbox numbers
If both three- and four-digit extension numbers exist at one time, the VPS
will unify all
mailbox numbers to four-digit length by putting [0] at the end
of all three-digit numbers.
Example:
Extension
Mailbox
Numbers
Numbers
201
201(0) *
202
202(0) *
203
203(0)*
2000
2000
2001
2001
2002
2002
* The VPS puts [0] at the end of three-digit numbers.
To program mailbox parameters other than the extension numbers and Owner’s Last Name, see
page 5.15 “Setting Mailboxes.”
Step 5. Port Service Setting
Screen Output:
Quick Setup- Port Service Setting
All ports are currently set up to handle callers with standard Automated
Attendant operation, day and night mode, using the Custom Service
feature (Custom 1). You can change the operation to standard Voice
Mail (Custom 2) or leave it as Automated Attendant. If necessary,
Custom 1 and Custom 2 can be modified under the menu
‘Program -> Service Setting -> Custom Service.’
PORT 1 (Day)---------------PORT 1 (Night)-------------PORT 2 (Day)---------------PORT 2 (Night)-------------PORT 3 (Day)---------------PORT 3 (Night)-------------PORT 4 (Day)---------------PORT 4 (Night)-------------A: Auto Attend.
:
:
:
:
:
:
:
:
Auto Attend.
Auto Attend.
Auto Attend.
Auto Attend.
Auto Attend.
Auto Attend.
Auto Attend.
Auto Attend.
V: Voice Mail
(using Custom 1)
(using Custom 1)
(using Custom 1)
(using Custom 1)
(using Custom 1)
(using Custom 1)
(using Custom 1)
(using Custom 1)
S: Next Screen
Incoming Call Services for all ports (Day/Night) can be defined by this setting. Default values for all
ports (Day/Night) are “Custom 1 : Extension.” To select other incoming call services, go to page 5.13,
“Setting Ports.”
6.64
Step 6. Password Setting
Screen Output:
Quick Setup-Password Setting
System Administrator Password
NEW PASSWORD : =
VERIFICATION : =
System Reset/Clear Password
NEW PASSWORD : =
VERIFICATION : =
You can assign the System Administrator Password and System Reset/Clear Password in this screen, if
necessary.
To go to the next screen without assigning the password, press ENTER.
Step 7. Date and Time Setting
Screen Output:
Quick Setup-Time Setting
Current time is 3:04, PM
Enter new time (HH:MM, AM/PM) : =
Current date is SAT 1-JAN- 1994
Enter new date (DD-MM-YY) : =
Enter the date (month and year in two digits).
To go to the next screen, press ENTER.
NOTE: If you have a Panasonic KX-TD series telephone system, date and time are automatically
synchronized between the PBX and the VPS.
Step 8. Activating the Quick Setup
Screen Output:
Quick Setup - Setup
To set up the mailbox and restart, select “Yes.”
To cancel and exit, select “No.”
1: Yes
2: No
To activate the Quick Setup, press [1]. The VPS begins to change system programming data.
6.65
Screen Output:
Quick-Setup
To set up the mailbox and restart, select “Yes.”
To cancel and exit, select “No.”
1: Yes
2: No
Setup 101
Then “CARD TEST…,” “SYSTEM SETUP…” and “1…2… 3…”
appear on the screen one by one.
Screen Output:
CARD TEST ...
SYSTEM SETUP ...
1 ... 2 ... 3 ...
Screen Output when Quick Setup is finished:
**ON LINE MODE**
>
Press ENTER.
Screen Output:
Please Select Your Terminal Type.
1. ASCII TERMINAL
2. VT 100
Please Enter the Number : =
To Cancel Quick Setup, press [2].
Screen Output:
System Administration Top Menu
1 : Program
2 : System Reports
3 : Utility Command
4 : System Reset/Clear
5 : Quick Setup
SELECT ITEM AND PRESS RETURN KEY
NOTE: “5: Quick Setup” in above screen does not appear in the ASCII TERMINAL mode.
6.66
PORT SETTING OPTIONS
Design each system to suit the needs of the customer. You should be familiar with all options for port
assignment so that customers get exactly what they need and expect.
Each port can be assigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. Custom
Service is the most flexible of all the services because it allows access to the other services by pressing one key.
We recommend that you program all ports as Custom Service to provide callers with the easiest method
of reaching their intended party.
CUSTOM SERVICE (RECOMMENDED)
Custom Service incorporates all features of the Automated Attendant and Voice Mail. Custom Service offers
callers a menu of single digits that they may use to reach the desired location quickly and easily.
SAMPLE CUSTOM SERVICE MESSAGE
“Thank you for calling the ABC company. If you know the extension number of the person you are calling, you
can dial it at any time. For a list of extensions, press [1]; to reach the sales department, press [2]; to reach the
service department, press [3]; if you would like to place an order, press [4]; all other callers, please wait and an
operator will be right with you.”
SAMPLE CUSTOM SERVICE TREE
Create a tree to design a route leading callers to the desired extension, mailbox, or next menu. This tree should
include all available caller options and cannot be deeper than eight layers. Discuss available options with the
customer before programming the system.
Custom Svc.
100
Main Greeting
All ports day
2
1 Custom
Extension
2
List
1
New
Cars
Custom 3
Sales
Menu
2
3
Tranfer
To
Service
4
Tranfer
To
Orders
Used
Cars
The top of the tree should include what callers will hear when they are first connected to the VPS. Then create a
branch for each option. This should be done until each caller option has been documented. Next, fill in each
box with the action that it represents so you can easily remember what action corresponds to each keystroke.
6.67
Remember that it is possible and often necessary to have one custom service lead to another custom service.
For example, if someone presses [1] for sales, you might want another menu to say “for new car sales, press [1];
for used car sales, press [2].” This way callers are routed directly to the person best suited to handle them.
CUSTOM SERVICE PROGRAMMING
After the tree is complete, enter the System Programming Custom Service Settings Menu.
Access the Custom Service Setting Menu through the following sequence:
System Administration
Top Menu:
Enter The Number: =1 (Program)
Enter The Number: =4 (Service Settings)
Enter The Number: =2 (Custom Service)
The system then asks what Custom Service number you want to edit. Enter the desired number (1-100).
The Custom Service screen is displayed:
Service Setting - Custom 01
Description ----------------------------------------|
................
| ................
Prompt Mode(1:Sys 2:User1 3:User2) ----- | System
Menu Repeat Cycle (1-3) ---------------------- | 3 times
Call Transfer Anytime(Ext/Mbx/No) ------ | Ext
Wait for Second Digit (1-5 seconds) -------- | 1 seconds
No DTMF Input Operation(a-f) -------------- | c
Keypad Assignment
1:
2:
4:
5:
7:
8:
*: d
0: c
3:
6:
9:
#:
Enter data into the Custom Service menu; use the table below as a guide.
Description
Prompt Mode
Menu Repeat Cycle
Value Range (Default)
(up to 32 alphanumeric characters)
1. System
2. User 1
3. User 2
(System)
1-3 Times
(3)
Description/Function
(for reference only)
Specifies the language that the
caller will hear when calling this
Custom Service.
Specifies the number of times the
Custom Service menu is repeated
before the system uses the No
DTMF Input entry.
6.68
Call Transfer Any Time
Ext/Mbx/No
(Ext)
Wait for Second Digit
1-5 secs
(1)
No DTMF Input Operation
Keypad Assignment
a.-f.
(c.)
a.-n.
(*=d, 0=c, others=None)
Entry
a. Followed by a mailbox number
b. Followed by an extension number
c. Operator
d. Exit
e. Previous Menu
f. Followed by a Custom Service number
g. Voice Mail Service
h. Call Transfer
i. Subscriber Service
j. Department Dialing
k. Dial by Name
l. Repeat Menu
m. Main Menu
n. Fax Transfer
Specifies where a caller is
transferred when dialing an
extension or mailbox number
during the menu. If this entry is
set to Extension, the caller is
transferred to the corresponding
extension. If it is set to Mailbox,
the caller is sent directly to the
greeting of the corresponding
mailbox.
This is used when the first digit
of a mailbox or extension is also
a menu choice within the custom
service. If a second digit is not
dialed within this time, the system
uses the menu choice.
This is used when a caller does
not dial anything when hearing
the menu (usually rotary callers).
This entry assigns the different
actions that can be performed
when each digit is dialed. Callers
are then able to access these
services by pressing the corresponding keys on their telephones.
See following chart for options.
Keypad Assignment Options
Function
Sends the caller to the designated mailbox and
plays the personal greeting.
Transfers the caller to the specified extension.
Transfers the caller to the operator.
Plays the Custom Service exit prompt and
disconnects the caller.
Returns the caller to the previous menu.
Sends the caller into the designated Custom
Service and plays the menu.
Changes the port status to Voice Mail and plays
Voice Mail prompt.
Changes the port status to Automated Attendant
and plays Automated Attendant prompt.
Allows the caller to enter subscriber service.
Digits received after entering this code are
assumed to be the subscriber’s mailbox number.
Plays the Department Dial Menu.
Asks the caller to enter the first three or four
digits of the person (last name) they wish to
reach, then allows transfer to that extension.
Repeats the menu prompt.
Returns the caller to the top level of Custom
Service tree. Plays the menu for that service.
Transfers the caller to the extension designated
as the fax extension in system programming.
RECORDING MENUS
6.69
Once you have finished entering the parameters in each menu, the menu messages should be recorded. Menu
messages tell the caller what options are available and what keys correspond to those options. For this reason
the prompts must match the programming that has been input.
Step 1. Access the Message Managers mailbox (998) by dialing an extension connected to the VPS.
Step 2. When the VPS answers, dial [#6*998] to enter the Mailbox Manager’s mailbox.
Step 3. Press [5] to modify messages.
Step 4. Press [4] to change the custom service menu.
Step 5. You will hear:
Enter the Custom Service number [1] through [100].
To record the Custom Service Exit prompt, press [0].
Step 6. You will hear:
Record menu at the tone...
Follow the instructions until all Custom Service prompts have been recorded, using the tree that you created as a
guide.
CHECKING OPERATION
After you have entered and recorded all menus, it is important to try the program yourself to see that all
functions perform properly. Dial into the system and try all the choices to see if you are routed correctly. Verify
that each menu choice works as it should.
VOICE MAIL
Voice Mail service is a message-taking service that allows non-subscribers to leave messages for subscribers.
This service is often assigned when incoming calls are answered by a live person. This person can then send the
caller to the Voice Mail service if desired.
Callers can access Voice Mail service by:
1. Voice Mail Port
This service can be programmed independently of any or all ports of the
VPS. Callers
reaching these ports immediately access Voice Mail service.
2. Service Access Command
A caller can switch to Voice Mail service by dialing [#6] during a call.
3. Custom Service
This service can be assigned to a keypad digit within a Custom Service.
After pressing this key, the caller enters Voice Mail service.
INTERVIEW SERVICE
The subscriber can leave a series of prerecorded questions for the caller in an Interview Mailbox. As the caller
answers questions, those answers are recorded in the mailbox.
6.70
AUTOMATED ATTENDANT
Automated Attendant service answers incoming calls and waits for the caller to input an extension number. The
caller is then transferred to the appropriate extension.
Callers can access Automated Attendant Service by:
1. Automated Attendant Port
This service can be programmed independently of any or all ports of the
VPS. Callers
reaching these ports access Automated Attendant service.
2. Service Access Command
A caller can switch to Automated Attendant service by dialing [#8] during a call.
3. Custom Service
The call transfer service can be assigned to a keypad digit within a Custom
Service. After
pressing this key, the caller enters Automated Attendant service.
SETTING PORTS
PORT SERVICE MENU
Access the Port Service Menu through the following sequence:
System Administration
Top Menu:
Enter The Number: =1 (Program)
Program Menu:
Enter The Number: =3 (Port Service)
Screen Output:
Program - Port Service Menu
1. Port1
2. Port2
3. Port3
4. Port4
SELECT ITEM AND PRESS KEY
Day Mode, Night Mode
Port 1
from Program - Port Service Menu:
Enter the data using the table below as a guide.
Description
Value Range
(Default)
Company Greeting No.
Incoming Call Service
Incoming Call Service Prompt
1-32
(None)
1. Voice Mail
2. Auto Attend
3. Interview
4. Custom
(Auto Attend)
1. System
2. User 1
3. User 2
4. Selective
(User 1)
Description/Function
Specifies the company greeting to
be played on the port.
Specifies one of four incoming
call services. When you use
Custom Service, Custom Service
numbers (1-100) should also be
specified.
Specifies the language of voice
prompts to be played on this port.
6.71
Delayed Answer
0-60 sec.
(0)
Specifies whether the port
answers immediately or in delay.
6.72
AUTOMATED ATTENDANT PARAMETERS
Automated Attendant parameters include: operator parameters, department dialing, and alternate extension.
AUTOMATED ATTENDANT MENU
From Top Menu:
Enter The Numbers : = 1 - 4 - 1
Program - Service Settings - Auto. Attn. Menu
1. Department Dialing
2. Operator Parameters
3. Alternate Extension
DEPARTMENT DIALING
Department Dialing numbers (0 - 9) represent department extensions; these numbers
are given to the caller in the initial list of prompts.
Return to Program - Auto. Attn. Setting Menu:
Enter The Number : = 1
Program - Auto. Attn. Setting - Department Dialing Menu
1. Department Dialing No.1 [ ] := 102
2. Department Dialing No.2 [ ] := 104
3. Department Dialing No.3 [ ] := 115
4. Department Dialing No.4 [ ] := 136
5. Department Dialing No.5 [ ] := 107
6. Department Dialing No.6 [ ] := 108
7. Department Dialing No.7 [ ] := 109
8. Department Dialing No.8 [ ] := 110
9. Department Dialing No.9 [ ] := 111
OPERATOR PARAMETERS
If you enable operator service, you must set the following parameters: operator extension and mailbox number,
coverage modes, and message repeat cycle.
Return to Program - Auto. Attn. Setting Menu:
Enter The Number : = 2
Program - Auto. Attn. Setting - Operator’s Parameters Menu
1. Operator 1
2. Operator 2
3. Operator 3
SELECT ITEM AND PRESS KEY
Day Mode, Night Mode
Enter the data using the table below as a guide.
Description
Operator Service
Operator’s Extension
Value Range
(Default)
1. Disable
2. Enable
(Enable)
2-5 Digits
(0)
Description/Function
Enables or disables operator
service.
Specifies the operator’s
extension.
6.73
Operator’s Mailbox Number
2-5 Digits
(998)
Operator No Answer Time
10-60 secs.
(30)
Busy Coverage Mode
No-Answer Coverage Mode
Menu Repeat Cycle
1. Hold
2. No Answer Coverage
3. Call Waiting
4. Disconnect Message
(Hold)
1. Caller Select
2. Leave Message
3. Disconnect Message
4. Next Operator
(Caller Select)
1-3 Times
(3)
Specifies Operator 1’s mailbox
number. Also specifies general
delivery mailbox.
If a call transferred to Operator 1,
2, or 3 is not answered within this
period of time, the VPS uses the
No-Answer Coverage Mode.
Specifies the treatment of calls
when Operator 1 is busy.
Specifies the treatment of calls
when Operator 1 does not
answer.
Specifies the number of times the
VPS plays the option selection
message to the caller. (NoAnswer Mode)
SETTING MAILBOXES
MAILBOX SETTING MENU
Access the Mailbox Setting Menu through the following sequence:
System Administration
Top Menu:
Enter The Number: =1 (Program)
Program Menu:
Enter The Number: =1 (Mailbox Setting)
Program - Mailbox Setting Menu
1. Enter
2. Delete
3. Password Reset
4. Mailbox Listing
ENTERING A MAILBOX
From Mailbox Setting Menu:
Enter The Number : = 1
Then Enter the Mailbox number:
Program - Mailbox Setting Menu - Enter/Edit
1. Mailbox Setting
2. Notification Setting
Enter The Number : = 1
6.74
Enter the data using the table below as a guide.
Description
Extension of the Owner
Owners Name
First + Last
Value Range
(Default)
Description/Function
2-5 Digits
(None)
Sets the extension to be used in
conjunction with the mailbox.
Any valid number, including an
ext. group, can be assigned.
The Dial by Name feature uses
the last name. Both are printed on
mailbox report.
Used to define a set of services
available to the subscriber. 63
and 64 are fixed to message
manager and system manager.
Specifies where the caller who
was unable to reach this mailbox
owner’s extension will be
transferred when Covering
Extension is dialed or set under
Incomplete Call Handling.
Used to permit this mailbox
owner to have his or her own
interview mailbox. Must be
unused mailbox.
If set to Yes, calls coming to the
extension through AutoAttendant go directly to the
mailbox and do not ring the
extension. (When set to Yes, the
message lamp of this extension is
never turned on by the VPS.)
Up to 16 characters
(None)
Class of Service
COS No. 1-62
(1)
Covering Extension
2-5 Digits
(None)
Interview Mailbox
2-5 Digits
(None)
All Calls Transfer to Mailbox
1. Yes
2. No
(No)
From Mailbox Setting Enter/Edit Menu:Enter The Number : = 2
Enter the notification number: = 1
Enter the data using the table below as a guide.
Description
Number to Dial
Type
Value Range
(Default)
Description/Function
Up to 32 Digits of
[1-9,0,*,#,P,T,M,X]
(None)
Assigns the telephone or beeper
number to Device 1. The
callback number entry code (X)
must be entered if COS is set to
enable and set to beeper.
Assigns whether device is beeper
or telephone.
1. Beeper
2. Telephone
(Telephone)
6.75
Use Device
Number of Retries
Busy Delay
No Answer Delay
Time Frame 1, 2
MON - SUN
1. Not Use
2. Continuously
3. Scheduled
(Continuously)
0-3 Times
(0)
0-120 mins.
(3)
0-120 mins.
(30)
1-12: hour
00-59: minute
AM/PM: am/pm
*: All Day
Space: No Use
Not Use: Does not use device.
Continuously: The VPS notifies
each time a message is recorded
in mailbox.
Scheduled: The VPS notifies the
subscriber if a message is left
during one of the time frames.
Specifies the number of times a
device should be retried when
busy or no-answer.
The time the VPS will wait
before retry on busy.
The time the VPS will wait
before retry on No Answer.
Weekly Schedule for Message
Waiting Notification. The
schedule is only used when Use
Device is set to Scheduled.
DELETING A MAILBOX
From Mailbox Setting Menu:
Enter The Number : = 2
Program - Mailbox Setting - Delete
Enter the Mailbox Number :=
Are you sure?, (Y, N) :=
PASSWORD RESET
To reset the password, go to the Password Reset Menu. “Enter the Mailbox Number” appears on the screen.
Enter the mailbox number you wish to reset. “Enter the Mailbox Number” appears again. Enter a new number.
From Mailbox Setting Menu:
Enter The Number : = 3
Program - Mailbox Setting - Password Reset
Enter the Mailbox Number := 101
Enter the Mailbox Number := 111
MAILBOX LISTING
This listing is a report of mailbox extension assignments.
From Mailbox Setting Menu:
Enter The Number : = 4
Program - Mailbox Setting - Mailbox Listing
1: 101
2: 103
3: ---4: ---6: ---7: ---8: ---9: ---11: ---12: ---13: ---14: ---16: ---17: ---18: ---19: ----
5: ---10: ---15: ---20: ---(..to 61)
System Manager’s Mailbox Number.:999
Message Manager’s Mailbox Number.:998
6.76
6.77
CHAPTER 6
FINAL SETUP
MESSAGE MANAGER’S MAILBOX
The message manager takes care of the General Delivery Mailbox, recording company greetings and modifying
voice prompts. Follow the instructions below to record the required greetings and voice prompts.
ACCESSING THE MESSAGE MANAGER’S MAILBOX (DIAL [#6*998])
Dial an extension number that is connected to the Voice Mail.
You will hear the initial prompt:
Good morning/Good afternoon/Good evening. Welcome to the voice
processing system...
Press [# 6 * 9 9 8] to access the message manager’s mailbox.
You will hear the following prompt if mailbox 998 has a password set:
Please enter the password, followed by a pound sign.
Enter the message manager’s password (if programmed). Otherwise, you will hear the Message
Manager’s Main Command Menu.
MESSAGE MANAGER’S MAIN COMMAND MENU
You have...messages.
To transfer general delivery mailbox messages, press [1].
To set up message waiting notification, press [2].
To customize your mailbox, press [3].
To set the clock, press [4].
To modify messages, press [5].
To end this call, press [*].
COMPANY GREETINGS (DIAL [#6*998,5,1])
Access the Message Manager’s Main Command Menu.
To modify messages, press [5].
6.78
To change the company greeting, press [1].
Continue following voice prompts through appropriate menus. Prompts lead you through the choices
and recording process.
After you record the company greeting, it may be necessary to enter programming through the terminal
and set the company greeting assignment under the Port Settings Menu. This tells the system what
company greeting to play on each port.
NOTE: A company greeting should be very short. Example: “Thank you for calling ABC Company.”
It is not necessary to give any other instruction within the company greeting because instructions will
follow the company greeting automatically.
MODIFYING VOICE PROMPTS (DIAL [#6*998,5,6])
The customer may want to enter user prompts in place of the automated system prompts. The following chart
lists all system prompts. To change the user prompts:
Access the Message Manager’s Main Command Menu.
To modify messages, press [5].
To modify the user prompts, press [6].
To change user prompt 1, press [1].
To change individual prompts, press [1]; to change all prompts, press [2].
Enter the prompt number you want to change.
Continue following voice prompts through appropriate menus. Prompts lead you through the choices
and recording process.
Voice Prompts
1
ZERO
16
FIFTEEN
2
ONE
17
SIXTEEN
3
TWO
18
SEVENTEEN
4
THREE
19
EIGHTEEN
5
FOUR
20
NINETEEN
6
FIVE
21
TWENTY
7
SIX
22
TWENTY-ONE
8
SEVEN
23
TWENTY-TWO
9
EIGHT
24
TWENTY-THREE
10
NINE
25
TWENTY-FOUR
11
TEN
26
TWENTY-FIVE
12
ELEVEN
27
TWENTY-SIX
13
TWELVE
28
TWENTY-SEVEN
14
THIRTEEN
29
TWENTY-EIGHT
15
FOURTEEN
30
TWENTY-NINE
6.79
31
THIRTY
68
SIXTY-SEVEN
32
THIRTY-ONE
69
SIXTY-EIGHT
33
THIRTY-TWO
70
SIXTY-NINE
34
THIRTY-THREE
71
SEVENTY
35
THIRTY-FOUR
72
SEVENTY-ONE
36
THIRTY-FIVE
73
SEVENTY-TWO
37
THIRTY-SIX
74
SEVENTY-THREE
38
THIRTY-SEVEN
75
SEVENTY-FOUR
39
THIRTY-EIGHT
76
SEVENTY-FIVE
40
THIRTY-NINE
77
SEVENTY-SIX
41
FORTY
78
SEVENTY-SEVEN
42
FORTY-ONE
79
SEVENTY-EIGHT
43
FORTY-TWO
80
SEVENTY-NINE
44
FORTY-THREE
81
EIGHTY
45
FORTY-FOUR
82
EIGHTY-ONE
46
FORTY-FIVE
83
EIGHTY-TWO
47
FORTY-SIX
84
EIGHTY-THREE
48
FORTY-SEVEN
85
EIGHTY-FOUR
49
FORTY-EIGHT
86
EIGHTY-FIVE
50
FORTY-NINE
87
EIGHTY-SIX
51
FIFTY
88
EIGHTY-SEVEN
52
FIFTY-ONE
89
EIGHTY-EIGHT
53
FIFTY-TWO
90
EIGHTY-NINE
54
FIFTY-THREE
91
NINETY
55
FIFTY-FOUR
92
NINETY-ONE
56
FIFTY-FIVE
93
NINETY-TWO
57
FIFTY-SIX
94
NINETY-THREE
58
FIFTY-SEVEN
95
NINETY-FOUR
59
FIFTY-EIGHT
96
NINETY-FIVE
60
FIFTY-NINE
97
NINETY-SIX
61
SIXTY
98
NINETY-SEVEN
62
SIXTY-ONE
99
NINETY-EIGHT
63
SIXTY-TWO
100
NINETY-NINE
64
SIXTY-THREE
101
HUNDRED
65
SIXTY-FOUR
102
MORE THAN HUNDRED
66
SIXTY-FIVE
103
A.M.
67
SIXTY-SIX
104
P.M.
6.80
105
O’CLOCK
142
THIRTEEN
(MINUTE)
106
ONE
(HOUR)
143
FOURTEEN
(MINUTE)
107
TWO
(HOUR)
144
FIFTEEN
(MINUTE)
108
THREE
(HOUR)
145
SIXTEEN
(MINUTE)
109
FOUR
(HOUR)
146
SEVENTEEN
(MINUTE)
110
FIVE
(HOUR)
147
EIGHTEEN
(MINUTE)
111
SIX
(HOUR)
148
NINETEEN
(MINUTE)
112
SEVEN
(HOUR)
149
TWENTY
(MINUTE)
113
EIGHT
(HOUR)
150
TWENTY-ONE
(MINUTE)
114
NINE
(HOUR)
151
TWENTY-TWO
(MINUTE)
115
TEN
(HOUR)
152
TWENTY-THREE
(MINUTE)
116
ELEVEN
(HOUR)
153
TWENTY-FOUR
(MINUTE)
117
TWELVE
(HOUR)
154
TWENTY-FIVE
(MINUTE)
118
THIRTEEN
(HOUR)
155
TWENTY-SIX
(MINUTE)
119
FOURTEEN
(HOUR)
156
TWENTY-SEVEN
(MINUTE)
120
FIFTEEN
(HOUR)
157
TWENTY-EIGHT
(MINUTE)
121
SIXTEEN
(HOUR)
158
TWENTY-NINE
(MINUTE)
122
SEVENTEEN
(HOUR)
159
THIRTY
(MINUTE)
123
EIGHTEEN
(HOUR)
160
THIRTY-ONE
(MINUTE)
124
NINETEEN
(HOUR)
161
THIRTY-TWO
(MINUTE)
125
TWENTY
(HOUR)
162
THIRTY-THREE
(MINUTE)
126
TWENTY-ONE
(HOUR)
163
THIRTY-FOUR
(MINUTE)
127
TWENTY-TWO
(HOUR)
164
THIRTY-FIVE
(MINUTE)
128
TWENTY-THREE
(HOUR)
165
THIRTY-SIX
(MINUTE)
129
TWENTY-FOUR
(HOUR)
166
THIRTY-SEVEN
(MINUTE)
130
ONE
(MINUTE)
167
THIRTY-EIGHT
(MINUTE)
131
TWO
(MINUTE)
168
THIRTY-NINE
(MINUTE)
132
THREE
(MINUTE)
169
FORTY
(MINUTE)
133
FOUR
(MINUTE)
170
FORTY-ONE
(MINUTE)
134
FIVE
(MINUTE)
171
FORTY-TWO
(MINUTE)
135
SIX
(MINUTE)
172
FORTY-THREE
(MINUTE)
136
SEVEN
(MINUTE)
173
FORTY-FOUR
(MINUTE)
137
EIGHT
(MINUTE)
174
FORTY-FIVE
(MINUTE)
138
NINE
(MINUTE)
175
FORTY-SIX
(MINUTE)
139
TEN
(MINUTE)
176
FORTY-SEVEN
(MINUTE)
140
ELEVEN
(MINUTE)
177
FORTY-EIGHT
(MINUTE)
141
TWELVE
(MINUTE)
178
FORTY-NINE
(MINUTE)
6.81
179
FIFTY
(MINUTE)
216
NINTH
180
FIFTY-ONE
(MINUTE)
217
TENTH
181
FIFTY-TWO
(MINUTE)
218
ELEVENTH
182
FIFTY-THREE
(MINUTE)
219
TWELFTH
183
FIFTY-FOUR
(MINUTE)
220
THIRTEENTH
184
FIFTY-FIVE
(MINUTE)
221
FOURTEENTH
185
FIFTY-SIX
(MINUTE)
222
FIFTEENTH
186
FIFTY-SEVEN
(MINUTE)
223
SIXTEENTH
187
FIFTY-EIGHT
(MINUTE)
224
SEVENTEENTH
188
FIFTY-NINE
(MINUTE)
225
EIGHTEENTH
189
JANUARY
226
NINETEENTH
190
FEBRUARY
227
TWENTIETH
191
MARCH
228
TWENTY-FIRST
192
APRIL
229
TWENTY-SECOND
193
MAY
230
TWENTY-THIRD
194
JUNE
231
TWENTY-FOURTH
195
JULY
232
TWENTY-FIFTH
196
AUGUST
233
TWENTY-SIXTH
197
SEPTEMBER
234
TWENTY-SEVENTH
198
OCTOBER
235
TWENTY-EIGHTH
199
NOVEMBER
236
TWENTY-NINTH
200
DECEMBER
237
THIRTIETH
201
MONDAY
238
THIRTY-FIRST
202
TUESDAY
239
STAR (*)
203
WEDNESDAY
240
POUND (#)
204
THURSDAY
241
PAUSE
205
FRIDAY
242
TONE DIALING MODE
206
SATURDAY
243
PULSE DIALING MODE
207
SUNDAY
244
DIALTONE
208
FIRST
245
CALLBACK NUMBER
209
SECOND
246
Mailbox
210
THIRD
247
And
211
FOURTH
248
At
212
FIFTH
249
For
213
SIXTH
250
Sorry
214
SEVENTH
251
Thank you.
215
EIGHTH
252
Messages
6.82
253
Days
287
To accept the prompt, press [2].
254
Minutes
288
Record the recipient’s name at the tone.
255
Seconds
289
Sorry, no space for recording.
256
Enter your password, followed by [#].
290
257
Incorrect entry.
Enter the first three or four letters of the
person’s last name. For “Q,” press [7]. For
“Z,” press [9].
258
You have (number).
291
Sorry, this name cannot be found.
259
New messages.
292
Sorry, there are no more matching names.
260
You have one new message.
293
To call this person, press [1].
261
You have one message.
294
To change to the next person, press [2].
262
There are no messages.
295
To try again, press [*].
263
Sorry, this function is not available.
296
Extension (extension number)
264
Please inform system manager.
297
Sorry, this mailbox is in use.
265
Cannot be retrieved.
298
There were (number of failure).
266
Thank you for calling.
299
Unsuccessful attempts to enter this mailbox.
267
Message manager
300
268
Please leave a message at the tone.
Password entry failure. Check the
password.
269
To end recording, press [1].
301
270
To pause and restart recording, press [2].
Enter the four-digit password.
To skip setting password, press [#].
271
Record greeting at the tone.
302
To skip setting password, press [#].
272
Record the question at the tone.
303
Password not assigned.
273
Record the prompt at the tone.
304
This is the general delivery mailbox.
274
Record menu at the tone.
305
To set delivery time or make this message
private, press [1].
275
Record company name at the tone.
306
If this message is urgent, press [1].
276
Record label at the tone.
307
Otherwise, press [2].
277
Sorry, there is no space for recording in this
mailbox.
308
To set delivery time, press [1].
For immediate delivery, press [2].
278
To end recording, hang up or press [1] for
more features.
309
Enter the time, followed by [#].
279
To end recording, hang up.
To cancel your message, press [*], if you
have a touch tone phone.
310
For help, press [0].
311
Enter [1] for A.M. or [2] for P.M.
312
Enter the day of the month, followed by [#].
280
Recording accepted.
313
To make this message private, press [1].
281
To review, press [1].
314
This message will be delivered on (day).
282
To accept, press [2].
315
Good morning.
283
To erase and try again, press [3].
316
Welcome to the voice processing system.
284
To add, press [4].
317
Good afternoon.
285
To erase and exit, press [*].
318
Good evening.
286
Sorry, I cannot add any more.
319
Please enter your party’s mailbox number.
6.83
320
To enter by name, press [#, 1].
354
Please wait a moment.
321
If you are using a rotary telephone, stay on
the line.
355
Please enter your callback number.
356
You can enter up to (number).
322
To call the operator, press [0].
357
Digits
323
To accept, press [1].
358
324
For the next name, press [2].
When you are finished, hang up; stay on the
line to confirm or change your number.
325
To repeat this name, press [3].
359
The callback number is (telephone number).
326
To enter a new name or mailbox, press [*].
360
Please hold while I page your party.
327
The mailbox number entry failure.
Check the mailbox number.
361
Sorry, this pager is not available.
362
I have a call for (name).
328
To change, press [1].
363
Sorry, no one is available.
329
There was one unsuccessful attempt to enter
this mailbox.
364
To leave a message, press [1].
330
Record your name at the tone.
365
To reach the covering extension, press [2].
331
Record the group at the tone.
366
To page your party, press [3].
332
Record owner’s name at the tone.
367
To notify your party’s beeper, press [4].
333
For example, to enter 5 o’clock, press
[5, #], or to enter 5:15 press [5, 1, 5, #].
368
To enter another extension, press [*].
369
Sorry, this number is not assigned.
334
This message is from (name).
370
Calling the operator.
335
Of (company name)
371
336
Delivering message to (name)
Call transferred from the voice processing
system.
337
Company name (name)
372
Sorry, this line is busy.
338
Hello, this is the voice processing system.
373
Sorry, operator is not available to answer the
call. Please call back later.
339
I have a message for (name).
374
You have a call.
340
To receive the message, press [1].
375
You have a call from (name).
341
To hold this call, press [2].
376
342
To retrieve the call, press [2].
To answer the call, press [1].
Otherwise, press [2] and hang up.
343
To repeat this message, press [1].
377
This call is for (name).
344
To reply, press [2].
378
From (name).
345
To end this call, press [*].
379
This call is from (name).
346
To rewind, press [5].
380
347
To fast forward, press [6].
To cancel holding, press [2] now.
Otherwise, I'll try your party again.
348
Please call (telephone number).
381
To continue holding, press [1].
349
Extension number (extension number).
382
To enter another extension, press [2].
350
To repeat, press [1].
383
(Number) other people are waiting to
connect.
351
If you want me to call back later, press [3].
384
One other person is waiting to connect.
352
Welcome to the general delivery mailbox.
385
If you would like to hold, press [1].
353
I have a call for mailbox (mailbox number).
386
Please enter your party’s extension.
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387
For department dialing, press [*].
413
One message to verify.
388
Custom service menu.
414
No messages to verify.
389
The callback number is not assigned.
415
Message for (name).
390
Message from the system manager.
416
Received on (date).
391
State your comment at the tone.
417
Message recorded on (date).
392
Beeper access disabled.
418
Has not been received.
393
To set call transfer status, press [1].
To set up covering extension, press [2].
To set message reception mode, press [3].
To set incomplete handling status, press [4].
419
Has been erased, because message retention
time expired.
420
To play the message, press [1].
To check the previous message, press [1]
twice.
To check the next message, press [2].
421
To cancel this message or verification, press
[3].
422
No more messages.
423
This is the last message.
424
To delete distribution verification of this
message, press [1].
To cancel message delivery, press [2].
425
Verification deleted.
394
Call blocking enabled.
395
Call screening enabled.
396
Intercom paging enabled.
397
Beeper access enabled.
398
All transfer services disabled.
399
To enable call blocking, press [1].
To enable call screening, press [2].
To enable intercom paging, press [3].
To enable beeper access, press [4].
To disable all transfer service, press [5].
400
Message reception mode is interview mode.
426
Message delivery canceled.
401
Message reception mode is message
recording mode.
427
The message is (message).
428
Sorry, this group is full.
402
To set leaving a message status, press [1].
To set covering extension transfer status,
press [2].
To set intercom paging status, press [3].
To set beeper access status, press [4].
To set operator transfer status, press [5].
To set returning to top menu Automated
Attendant service status, press [6].
429
Eight members maximum.
430
This list member already exists.
431
To add more members, press [1].
To end, press [2].
432
Telephone number is (telephone number).
433
To delete all group members, press [1].
434
This group has no members.
435
To delete, press [1].
436
To play the next, press [2].
437
Group member deleted.
438
Enter delivery list number [1] or [2].
439
Delivery list number is (number).
440
To add new member, press [1].
441
To delete members, press [2].
442
To review, press [3].
443
Sorry, this list is in use for delivery.
If this list is edified, all the deliveries will be
canceled.
403
Leaving a message is enabled.
404
Leaving a message is disabled.
405
Covering extension transfer enabled.
406
Covering extension transfer disabled.
407
Intercom paging disabled.
408
Operator transfer enabled.
409
Operator transfer disabled.
410
Returning to top menu Automated Attendant
service enabled.
411
Returning to top menu Automated Attendant
service disabled.
412
(Number) messages to verify.
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444
To record a message for external delivery,
press [1].
To check external delivery message status,
press [2].
To set up mailing list, press [3].
445
To send to one recipient, press [1].
To send by mailing list, press [2].
446
Sorry, you cannot deliver the message.
The maximum number of delivery has
already reached.
475
I'll redial (number).
476
More times
477
Covering extension is (extension number).
478
Covering extension not assigned.
479
To delete, press [3].
480
Enter extension number.
481
Group name not recorded.
482
To erase, press [3].
483
Owner’s name erased.
484
To record the question, press [1].
To set the answer length, press [2].
To erase the question, press [3].
447
Sorry, there is no space for recording.
448
Password is (number).
449
External delivery message scheduled for
(name).
450
On (date)
485
To change the answer length, press [1].
451
External delivery message will be sent to
(name).
486
To skip to the next question, press [2].
452
Right away.
487
To skip to the previous question, press [3].
453
To change the setting, press [1].
488
To go directly to a question, press [4].
454
No one specified by this number.
489
455
To change the telephone number, press [1].
456
To change the password, press [2].
457
To change the recipient’s name, press [3].
Set the answer length using the following
options:
For 4 seconds, press [1].
For 8 seconds, press [2].
For 16 seconds, press [3].
For 32 seconds, press [4].
458
To change the time and date, press [4].
490
To change this question, press [1].
459
To change the password, press [1].
491
To erase the question, press [1].
460
To change the time and date, press [2].
492
Answer length is (number).
461
To deliver now, press only [#].
493
Enter question number, followed by [#].
462
No external delivery message pending.
494
Question erased.
463
I was unable to reach (name).
495
Question number (number).
464
External delivery message for (name).
496
No question recorded.
465
Was erased
497
To change the personal greeting, press [1].
466
Because message retention time expired
498
To change the owner’s name, press [3].
467
To reschedule, press [1].
499
To set the group distribution lists, press [4].
468
To play the next schedule, press [2].
500
469
To repeat this schedule, press [3].
470
To play the previous schedule, press [4].
471
To cancel external message delivery, press
[1].
To change the message waiting lamp status,
press [1].
To change device status, press [2].
To assign telephone or beeper numbers,
press [3].
To change caller selection status, press [4].
501
Message Waiting Lamp notification
enabled.
502
Message Waiting Lamp notification
disabled.
472
Message to (name)
473
Being delivered now
474
I'll redial only once.
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503
Enter device number, [1] through [3].
532
To delete group members, press [3].
504
Device number is (number).
533
To review this group, press [4].
505
This device is for continuous use.
534
Message from the interview mailbox.
506
This device is not be use.
535
Message from the message manager.
507
Telephone number is not assigned.
536
Message recorded by (mailbox number).
508
First telephone number is (telephone
number).
537
And transferred via (mailbox number).
538
Message recorded on (date).
509
First telephone number is not assigned.
539
To play the next message, press [2].
510
Second telephone number is (telephone
number).
540
To erase this message, press [3].
511
Second telephone number is not assigned.
541
To reply, press [4].
512
Third telephone number is (telephone
number).
542
To transfer this message, press [7].
543
To replay the previous message, press [1]
twice.
513
Third telephone number is not assigned.
544
To message scan, press [8].
514
To change the first telephone number, press
[1].
To change the second telephone number,
press [2].
To change the third telephone number, press
[3].
545
No previous message.
546
All messages erased.
547
Message transferred via (mailbox number).
548
Message erased.
515
I’ll notify by telephone.
549
516
I’ll notify by beeper.
These are the brief segments of your
message.
517
Sorry, you cannot transfer a private
message.
550
To replay the previous message, press [1].
551
To play the entire message, press [3].
518
To change the no-answer greeting, press [1].
To change the busy greeting, press [2].
To change the after hours greeting, press
[3].
552
Message from (name).
553
Was sent on (date).
554
To replay the previous message information,
press [1].
To play the next message’s information,
press [2].
To play the message, press [3].
555
You can add up to (number).
556
More members
557
Sorry, you cannot reply.
558
The message sender is unknown.
559
To call message sender, press [1].
To record a message, press [2].
560
This message from general delivery
mailbox.
519
No-answer greeting is (message).
520
Busy signal greeting is (message).
521
After hours greeting is (message).
522
No-answer greeting is not recorded.
523
Busy signal greeting is not recorded.
524
After hours greeting is not recorded.
525
Getting erased.
526
Twenty members maximum.
527
Enter the mailbox number.
528
Enter a group number, [1] through [4].
529
Group number (number).
561
This is the message from you.
530
To change group name, press [1].
562
Telephone number deleted.
531
To add group members, press [2].
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563
For notification by telephone, press [1].
For notification by beeper, press [2].
564
Old message
565
New message
566
Message reception mode is set to interview
mode.
591
To add, press [2].
592
To use for scheduling use, press [1].
To use for continuously, press [2].
To use not at all, press [3].
593
To transfer, press [1].
594
To add new mailbox number, press [3].
595
To review mailing list, press [4].
596
Enter your party’s mailbox number.
597
Enter the destination mailbox number.
598
To cancel, press [*].
To continue, press [1].
567
Message reception mode is set to message
recording mode.
568
Group name erased.
569
This device is for scheduled use.
570
Owner’s name is (name).
571
Owner’s name is not recorded.
599
Mailbox number already specified.
572
To deliver a message, press [2].
600
This is your mailbox.
573
To check the mailbox distribution, press [3].
601
To repeat, press [3].
574
For Automated Attendant status, press [4].
602
575
For mailbox management, press [5].
Sorry, maximum of 20 destinations
exceeded.
576
For other features, press [6].
603
577
For interview mailbox management, press
[1].
To record a message, press [1].
To add mailbox number, press [2].
To review mailing list, press [3].
604
To transfer with comment, press [2].
578
To set up message waiting notification,
press [3].
605
To cancel mailing list review, press any
key.
579
Any digit on the telephone keypad can be
used.
606
External delivery message will be sent
right away.
580
Enter the telephone number and wait.
To insert a pause or special command, enter
the partial number and wait for the options
menu.
607
You have one FAX message.
608
FAX messages.
609
The FAX transfer situation is as follows.
610
Transferred one time.
611
Transferred (number).
612
Times
613
One attempt was successful.
614
One attempt was busy.
615
One attempt was no answer.
616
(Number) attempts were successful.
617
(Number) attempts were busy.
618
(Number) attempts were no answer.
581
To add more digits, press [4].
582
To insert a pause, press [5].
583
To set dial mode, press [6].
584
To insert a wait for dial tone, press [7].
585
To insert a beeper display command, press
[8].
586
You cannot add any more digits.
587
Sorry, I cannot call this number.
588
Only extension call is available.
589
For external message delivery, press [3].
590
External delivery message scheduled on
(date).
RECORDING THE COMPANY NAME (DIAL [#6*998,5,2])
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•
•
•
•
Access the Message Manager’s Main Command Menu.
To modify messages, press [5] .
To record the company name, press [2].
Continue following voice prompts through appropriate menus.
Prompts lead you through the choices and recording process.
NOTE: The company name is only played when the External Message Delivery feature is used.
SETTING UP MAILBOXES
The following steps complete the basic installation of the KX-TVS100 system. For each mailbox on the system,
a no-answer, busy, and after hours greeting should be recorded, as well as the owner’s name and password.
Please follow the steps below to set up the mailboxes accordingly.
RECORDING PERSONAL GREETINGS
• Dial an extension connected to the VPS.
• When the port answers, dial [#6], then the mailbox number you wish to change.
• Dial your password (if programmed), then the [#] key.
You are now inside the mailbox.
• For mailbox management, press [5].
• To change the personal greetings, press [1].
• To change the No-Answer Greeting, press [1] again.
• The system will then say: “The No-Answer Greeting is not recorded.
Please state the greeting at the tone.”
• State you greeting when the tone sounds. Example: “Hi this is Tom I am
away from my desk
right now by please leave a message at the tone and I will return your call as soon as possible.”
• When you finish speaking, press [1].
• The system gives the options of reviewing, accepting, or erasing the message.
• To review the message, press [1].
• If the greeting is acceptable, press [2].
• The system will then play the menu for changing the No-Answer Greeting, Busy
signal
Greeting and the After hours greeting. Record the busy signal greeting as you did the No-Answer
Greeting.
• Continue on to the After Hours greeting and hang up when finished.
RECORDING THE OWNER’S NAME
• Dial an extension connected to the VPS.
• When the port answers dial [#6], then the mailbox number you wish to change.
• Dial your password (if programmed), then [#].
You are now inside the mailbox.
• For mailbox management, press [5] .
• To change the owner’s name, press [3].
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• The system will say: “The owner’s name is not recorded. Please state the
tone.”
• State the owner’s first and last name at the tone.
• Press [1] when finished, then hang up.
owner’s name at the
TEST THE SYSTEM
Before backing up the system, call each extension to see that each port functions
as it should. Check for proper greetings and call transfers.
BACKING UP THE SYSTEM
Choose the Utility Command. Type [OFLN], then ENTER. “OFF LINE MODE” appears (The system will not
answer calls when off-line.) Type [SAVE], then ENTER. See screen output below.
from System Administration Top Menu:
Enter The Number : = 3
Utility Command
$ OFLN
** OFF LINE MODE ** (The system will not answer calls when off-line)
$ SAVE
VPS Data Save ( VPS - › PC : Xmodem )
1: Program
2: Parameters
3: System Prompts
4: User Prompts 1
5: User Prompts 2
6: Custom Service Menu
7: Personal Greetings
Select No : = 2
To start press ENTER
Press RETURN or ENTER again at this point. Press the Page Down key. This allows you to
access the ProComm Plus® software download function.
Download Protocols - 18268160 bytes free
X) XMODEM
A) ASCII
Z) ZMODEM
R) RAW ASCII
Y) YMODEM (Batch)
T) TELINK
G) YMODEM-G (Batch)
M) MODEM7
O) 1K-XMODEM
W) WXMODEM
E) 1K-XMODEM-G
I) IMODEM
C) COMPUSERVE B+
1) [EXT 1]
K) KERMIT
2) [EXT 2]
S) SEALINK
3) [EXT 3]
: Your Selection: (press ENTER for XMODEM)
Press X for xmodem and then ENTER.
Receive XMODEM
Please enter filename: (any valid DOS filename, "parametr.sve" for example)
6.90
Type in file name. Press ENTER to transfer files through the software to the hard or floppy disk.
PROTOCOL:
FILE NAME
FILE SIZE:
BLOCK CHECK:
TOTAL BLOCKS:
TIME ESTIMATE:
TRANSMITTED:
BYTE COUNT:
BLOCK COUNT:
CORRECTIONS:
AVERAGE CPS:
LAST MESSAGE:
PROGRESS:
XMODEM
PETES.PH
CRC
0
0
1
0
TIME OUT
11111111111111111
The file transfer screen appears and shows download progress. Download time will vary depending on the
communication speed and file sizes.
“Save Complete” will appear on the screen when the file has finished saving. Continue saving the other items
as needed. It is not necessary to save the “Program” or “System Prompts” because these are resident on the hard
drive and cannot be altered. We do recommend all other data be saved including User Prompt 1 and User
Prompt 2 if they have been recorded.
NOTE: User Prompt files are extremely large and can take several hours to save.
When all information is saved at the $ prompt, type [ONLN]. The VPS system is now back on-line and ready to
receive calls. Store saved files in a safe area.
Panasonic Telephone Systems
See More
Panasonic Manuals
www.voicesonic.com
Phone: 877-289-2829
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