CISCO IP PHONE USER GUIDE
7960/61/40/41
Getting Dial Tone
You can either lift Handset, press Speakerphone button (for Office use only), press
Headset button, or press Line buttons corresponding to each line or extension.
Making a Call
1. For internal calls, dial the extension of the person you are calling.
2. For external calls, dial a ‘9’ followed by the phone number you are calling.
3. Dial number on keypad, then press Dial soft key, pick up the Handset, press
Speakerphone button (for Office use only), press Headset button or press the Line buttons corresponding to each line or extension.
Answering a Call
Lift Handset, press the Answer soft key, press the Speakerphone button, or if using a headset, press the Headset button. You may also press one of the side buttons that correspond to each line.
Adjusting the Volume
Follow these instructions to adjust the volume on the handset, speakerphone, & ringer volume.
1. Press the up or down Volume.
2. While the phone is in an idle state, the Volume button will adjust the ring volume.
3. The Volume button will adjust the volume of the Handset, Speakerphone, or
Headset while you are using that particular method for conversation. To save this volume setting for future calls, press the Save soft key, otherwise you are changing the volume level for the duration of that particular call.
Note: You must save volume setting for Handset, Speakerphone and
Headset, but you do not have to save for ringer volume.
Speakerphone (for Office use only)
1. To place a call using the speakerphone, press the Speakerphone button.
When the Speakerphone button is activated the button will light up green.
2. To switch from Speakerphone to the Handset during a call, simply lift the
Handset.
3. To switch from the Handset to the Speakerphone during a call, simply press the Speakerphone button and then hang up the Handset.
Headset
1. Press the Headset button to activate the Headset. When the Headset function is activated the button will light up green.
Note: If you activate the Headset when there is no active call, you will have to press the Headset button followed by the EndCall soft key.
Muting a Call up red.
2. To disengage, press the Mute button again.
Note: The Mute button will mute the microphone on the Handset or
Speakerphone.
Redialing a Number
2. To redial a number from a line other than your primary line, select the desired line button and then press the Redial soft key.
Placing a Call on Hold
2. To return to the call, press the Resume soft key.
Note: If multiple calls are holding, use the toggle button to highlight the call to be retrieved followed by the Resume soft key.
Transferring a Call
2. Dial the extension to which you want to transfer the call. answers, announce the call and then press the Trnsfer soft key.
4. To cancel the transfer and go back to the caller to transfer elsewhere, press
End Call soft key, Resume soft key, then repeat steps 1 – 3.
**to transfer straight to voicemail, dial (*) before the extension
Forwarding Your Phone to an Internal extension (not External)
2. Enter the internal extension that you would like to forward to. (When activated, a message will be displayed on the lower portion of the screen and a revolving arrow icon will appear in the upper right hand corner of the screen.)
3. To cancel call forwarding, press the CfwdAll soft key.
Note: If you want to put yourself in a “Do Not Disturb” state or you are going to be out of the office and you do not want callers to wait for a series of rings prior to your greeting coming on, you may press the CfwdAll soft key followed by your
Voicemail button. This will direct all calls directly to your voicemail.
Making Conference Calls
Establishing a Conference Call and accesses a new line.
3. Place a call to another extension or external number.
5. Repeat these steps to add parties to the conference call.
Note: If the initiator disconnects, the conference call can continue.
Managing an Active Conference Call
1. You may see a list of participants on the conference call by pressing the
More soft key until you see the ConfList soft key. conference call.
3. As the Meeting Initiator you are presented with a Remove soft key. Use the toggle button to highlight the caller you wish to remove and press the
Remove soft key.
Note: Other internal users may access the conference list by pressing the
ConfList soft key. If you are not the conference initiator then you are not presented with the Remove soft key option.
Join
If you have 2 calls on the line, and you wish to join all 3 calls together:
2. Press the Select soft key. This will place a check mark next to the call you have selected.
3. Arrow down to second call. Press More soft key until you see the Select soft key. you have selected.
6. Press Join soft key. All 3 callers will be on the line.
Directories
Press the Directories button. From here, you may access:
Note: You may dial from these lists by pressing the Dial soft key or Edit/Dial soft key if editing of the phone number is necessary.
Settings
Contrast
1. Press Settings. Press #1 or Select soft key for Contrast image.
Ring Tone
1. Press Settings. Press #2 or arrow down to Ring tone and press Select soft key.
2. Using the navigational arrows, scroll to the tone you would like to preview and press Play soft key.
Services
Press the Services button. A menu will be presented with any special services that your system administrator has subscribed your phone to.
1. Press the number that corresponds to the service you wish to choose or use the toggle up/down button to highlight the service and then hit the Select soft key.
System Speed Dials (SYS SPD)
2. After the prompt, enter the three digit speed dial code (same speed dial codes as used with previous phone system).
Voicemail
Inside the Office
2. Enter your password followed by #.
Note: The first time you press your voicemail button you will be prompted to set up your mailbox. The default password is 1234.
Outside the Office
1. Dial 281/584-1100 or 281/584-5900 to access your voicemails.
*
3. Enter your extension number followed by #.
4. Enter your password followed by #.
Help
Press the Help button to receive instructions on the use of any feature
2. Press the feature button or soft key that you need help with.
3. Instructions on the use of that feature will be displayed on your phone.
Questions?
To ask questions or send emails regarding the new phone system, please forward them to the following email address:
SoftKeys Reference List
SYS SPD Allows you to dial using a speed dial index number
Answer Allows you to answer a call.
CallBack Allows you to receive notification when a busy extension becomes available
Cancel Allows you to cancel an action or exit a screen without applying changes.
CFwdALL Allows you to set up or cancel call forwarding
Clear Allows you to delete records or settings
ConfLit
Confrn
Default
Allows you to view conference participants
Allows you to create a conference call
Allows you to restore settings (including volume) to original factory values
Delete Allows you to remove characters to the right of the cursor when using EditDial
Dial
DirTrfr
EditDial
EndCall
Allows you to dial an entered phone number
Allows you to transfer two calls to each other
Allows you to edit a number in a call log.
Allows you to disconnect the current call
Exit
Join
Allows you to return to the previous screen.
Allows you to join several calls on one line to create a conference call
More Allows you to display additional softkeys
NewCall Allows you to make a new call
PickUp
Redial
Allows you to answer a call on another extension in your group
Allows you to redial the most recently dialed number
Remove Allows you to remove a conference participant
Resume Allows you to resume a call on hold.
RmLstC Allows you to drop the last party added to a conference call
Save Allows you to save the chosen settings
Search
Select
Trnsfer
Update
Allows you to search for a directory listing
Allows you to select an item on the screen
Allows you to transfer a call.
Allows you to refresh content and get the latest information
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Allows you to delete entered characters
Allows you to move through entered characters
