Cisco VoIP Phones User Guide

Information Technology
www.mercer.edu/IT
Cisco VoIP Phone Quick Start Guide
Make & Receive Calls
To place a call:
• Lift the handset and dial the number.
• Press the line button for your extension, then
dial.
• Press the Speaker button, then dial.
• Press the New Call soft key, then dial.
To answer a call:
• Lift the handset.
• To use the speakerphone, press the
Answer soft key or the Speaker button.
Transfer a Call
To transfer a call:
1. During a call, press the Transfer soft key.
This puts the call on hold.
2. Dial the number to which you want to
transfer the call. As soon as you hear
ringing, or after the party answers, press
Transfer.
Note: If the transfer fails, press the Resume
soft key to return to the original call.
Call Forward
To forward all calls to another number:
1. Press the CFwdAll soft key. You will
hear two beeps.
2. Enter the number to which you want to
forward all of your calls. Enter the number
exactly as you would if you were placing
a call to that number. An animated phone
icon flashes in the upper-right corner of
your LCD screen.
3. To cancel call forwarding, press the
CFwdAll soft key.
Instant Help Button
• Press the ? button once, then press a
button or soft key.
• Highlight a feature in the Directories,
Settings, or Services menu, then press the ?
Button twice
Place a Call on Hold
To put a call on hold:
• Press the Hold soft key.
• To return to the call, press the Resume
soft key.
• If multiple calls are on hold, use the
Navigation button to select the desired
call before you press Resume.
• If multiple calls on multiple lines are
on hold, press the line button for the
line to which you want to switch and
use the Navigation button to select the
desired call. Press Resume.
Conference Call
To place a conference call:
1. During a call, press the 0ore soft keyWZLFH
and then the Confrn soft key to open a
new line and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press Confrn
again to add the new party to the call.
Volume & Ringer Sound
To adjust the ringer volume:
Press the up or down Volume button
while the handset is in its cradle.
To change the ringer sound:
1. Press the Settings button.
2. Press 1 for User Preferences
3. Press 1 for Ring Type.
4. Use the Navigation button to scroll
through the list of ring types and press
the Play soft key to hear samples.
5. Highlight the ring you want, then
press the Select soft key.
6. Press the OK and Save soft keys.
7. To adjust the handset, speakerphone,
or headset volume:
During a call, press the up or down Volume
button. Press the Save soft key to apply
the new volume level to future calls.
IT Help Desk
For further assistance call x2922
Online Tutorials available from the IT website
www.mercer.edu/IT
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