Cisco IP Phone Training

Cisco IP Phone Training

© 2010 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential 1

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Basic Phone Usage

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Advanced Phone Features

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Phone Customization



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What is Unified Communications?

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What are the differences between my old phone and my new phone?

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What changes should I be aware of?





Line Buttons

Message

Notification

Handset

Directory

Applications

Voicemail

Volume

Headset Audio

Audio Mute

Video Mute

Dial Pad

Speaker Phone

Camera

Display

Soft Keys

Navigate, Select,

Call History and

Speed Dial

Transfer

Conference

Hold

Redial

1.

On Campus – Last 5 digits or use the Ohio University Directory

2.

Campus to Campus – 10 digit number or use the Ohio

University Directory

3.

Off Campus Local – 9 + 10 digit number

4.

Long Distance –

Domestic – 9 + 1 + area code + telephone number

International – 9 + 011 + country code + city + number

You may be asked for a authorization code

5.

Toll Free – 9 + 1 + 8xx + number



There are multiple ways to initiate a call on your new phone.

1.

Lift the handset and begin to dial, just like you would on your home phone.

2.

Press the Speaker Phone button and begin to dial.

3.

Press the button next to the phone number you wish to call from

(the Line button) and begin to dial.

4.

Dial the number first, then choose any of the above options to place the call.



What is my number?

You can locate both your full external telephone number and your 5-digit extension number in the display of your IP Phone.

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External Calls

Dial “ 9 ”, then enter the telephone number you wish to call.

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Internal Calls to Ohio University

Athens Campus

Dial a colleague’s 5-digit extension number to call them or you can use the Ohio University Directory.

•

Calling between Ohio University locations

To call other Ohio University campuses dial the 10 digit number, or you can use the Ohio University

Directory

Cisco Confidential 9 © 2010 Cisco and/or its affiliates. All rights reserved.

Just as with making a call, you have several options for ending your call.

1.

If you are talking on your handset, simply place the handset back in the receiver to end the call.

2.

Press the soft key located under the word End Call in the display of your IP Phone.



There are multiple ways to answer a call on your new phone.

1.

Lift the handset, just like you would on your home phone.

2.

Press the Speaker Phone button.

3.

Press the button next to the phone number

(the Line button) which is ringing.

The Caller ID of the person calling you will appear in the display.



When you place a call on hold, the person on hold hears music and you can not hear them. You should use hold if you are going to to step away from your desk during a call, or need to leave the conversation for a brief period of time.

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To place a call on hold, press the Hold button.

Hanging up the handset will not disconnect the call when the caller is on hold.

The hold icon will appear next to the call in the display of your IP Phone to indicate the call is currently on hold.

•

To return to the call, press the soft key under the word Resume in the IP Phone display.



When you place a call on Mute, you can still hear the caller, but they cannot hear you. You should use mute if you want to remain in the conversation but do not wish to be heard. The other person

(or people) on the phone will not have any indication you have momentarily silenced your end of the conversation.

•

To place a call on mute, press the Mute button. The button will remain lit in red to indicate the call is currently on mute.

•

To remove yourself from mute, simply press the Mute again. The button will no longer be lit.


button


When you have a call on your line, you may transfer that call to anyone in or outside your agency.

1.

With the call live on your line (not on hold), press the Transfer button. This will put the caller on hold automatically, and you will hear dial tone.

1.

Enter the telephone number you wish to transfer to. You will need to enter this just as you would dial it directly from your phone. You may either press the Transfer button again to immediately complete the transfer, or you may wait for the other person to answer the call, speak to them, then press Transfer again when you are ready.



Conference Calls allow you to be on a single phone call with 15 additional participants.

1.

With the first participant on an active call, press the Conference button. This will place the first caller on hold.

2.

Once the second call is answered, press the Conference button again to add the second call to the first. You can now talk to both participants at the same time.

Repeat the above steps to add up to 14 more calls (total of 16 per conference call)



Before you may begin checking voicemail messages, you must first initialize your mailbox. It is very important that you do this only from

YOUR assigned IP Phone.

1.

Press the Messages button on your IP Phone.

2.

Enter the default PIN: 457011 then press #.

3.

The system will tell you the PIN has expired and you will be prompted for a new PIN followed by #.

4.

Once you have changed your PIN you will be logged into the system. Where you can set up your greetings, send voicemail, etc.



When you have a voice message in your mailbox, the red light on your IP Phone handset will illuminate.

To check your messages from your IP Phone, press the Messages button, then enter your PIN followed by # when prompted. Your default PIN will be 457011.

2.

3.

1.

You may also check your voicemail messages from outside your office using any telephone.

Dial your own telephone number. When your voicemail greeting begins to play, press the Star

Button on your phone’s keypad.

*

Enter your PIN followed by # when prompted.

You can also call (740) 566-6245 and press the voicemail PIN

Star

* and enter your 10 digit phone number and





Soft keys are pre-programmed options that will change depending on the current state of your phone. For example, if you are on an active call, you may see End Call and Call Park in the display above the buttons, but when your phone is ringing, you will see

Answer and Divert (send direct to voicemail) above those same buttons.

Soft keys offer more advanced features, such as Call Forward ,

Redial , and Speed Dial .



•

Your IP Phone is equipped with a video camera to increase the effectiveness of your communications.

Video

Camera

To temporarily disable your video from transmitting, press the Video

Mute button.

Video

Display

•

Video will automatically appear when you are connected to another user with video capabilities. You will see the person’s live video image on the display of your IP Phone.



To disable all video calling you can do the following

1.

Press the Applications button.

2.

Use the Navigation Bar to select Preferences

3.

Use the Navigation Bar again to select Camera Settings

4.

Press the Edit Soft Key to edit the Video setting

5.

Use the Navigation Bar to highlight the Off radio button and press the Select soft key then the Apply soft key



You have the ability to forward all your telephone calls to another extension, an external local telephone number, or your voicemail.

When your IP Phone is forwarded, your IP Phone will not ring with incoming calls.

1.

Press the soft key under the Fwd All in the IP Phone display.

2.

Enter the phone number you wish to forward your calls to, exactly how you would dial it directly from your IP Phone.

3.

The phone number your calls are forwarding to will be shown in the display of your IP Phone.

4.

To cancel the forwarding, press the Fwd Off soft key.

To forward to voicemail, press the Fwd All soft key, then press your

Messages button.



You can park a call in a virtual “parking lot” to be retrieved from any other Cisco IP Phone.

1.

During a call, press the More soft key, then press the button under Park in the display.

2.

Take note of the 5-digit call park number displayed on the screen, then hang up.

3.

From any Cisco IP Phone, press the Pound # button, then dial the 5-digit number that was displayed in step 2.

You have two minutes to pick up the call from another phone. If the call is not retrieved in that timeframe, the call will ring back to the original phone. If you forget the park number, you will have to wait for the call to ring back before it can retrieved.



Navigation Bar and

Select Button

Contacts

Button

You can look up the phone numbers of colleagues and dial them directly from your Cisco IP Phone using the Contacts button.

1.

2.

3.

4.

5.

Press the Contacts button.

Use the Navigation Bar to scroll down to the Ohio

University Directory .

Press the Select button located in the middle of the Navigation

Bar .

Search for a colleague by entering some or all of the information in the First Name and Last Name fields, then select

Search .

When you locate the person you wish to reach, highlight the name, press Select , then press Dial .



You can view a list of all past received, placed, and missed calls.

1.


2.

The first option will be Call History . Press the

Select button in the center of the Navigation Bar .

To dial from Call History , use the Navigation Bar to highlight the number you wish to call, then lift the handset or press the Speaker button.

Your last 150 calls will be saved.





You can choose a custom ringtone for your phone to distinguish it from other ringing phones.

1.


2.

Use the Navigation Bar to scroll to Preferences , then press the

Select button in the middle of the Navigation Bar.

3.

Ringtone should be the first option in your list. Press the Select button.

4.

You can listen to all 29 ringtones by scrolling through the list, then selecting Play .

5.

When you find the ringtone you like, select Set , then Apply to save the changes on your IP Phone.



•

You may change the angle of your phone by adjusting the stand.

•

You can change the contrast on your phone display by pressing the Applications button, then choosing Contrast . Use the

Navigation Bar to increase or decrease the contrast.

•

You may use the Volume Bar to change the volume of the ringer when you are not on an active call, or change the handset volume when you are on an active call.



•

You may record up to 5 Alternate Greetings to play instead of your Standard Greeting . When logged in to your voicemail, choose Option 4 for Setup , then Option 1 to Manage Your

Greetings .

•

If you receive a voice message intended for someone else or you simply want to share the message with others, you may Forward your voicemail messages to others within Ohio University (that have been migrated to the new system). After you have listened to a message, press 5 to Forward that message to another voicemail user.

•

While listening to messages, you may press 64 to Speed Up playback, or 66 to Slow Down playback.



*

Cancel Playback


1 New Voicemail

2 Send Voicemail

3 Saved Messages

4 Setup Options

*

Exit Voicemail

*

Exit Setup


•

Listen/manage your messages online http://vmail.ohio.edu/inbox

•

Manage your mailbox settings http://vmail.ohio.edu/ciscopca



•

You may create up to 199 speed entries for frequently called contacts. To do this, you must open a web browser and navigate to the Cisco Unified Communications Self Care Portal located at:

https://myphone.ohio.edu

1. Enter your Ohio

Username and

Password.

2. Click the Login button to continue.

* Currently this website can only be accessed from the Ohio University Network



•

You may now complete the Speed Dials for This Phone fields for your speed dial entries. You must enter the phone numbers exactly how you would dial them from your phone. (5-digits for internal contacts, 9 + 10 digits for external numbers).

•

Click Save to save your entries. Your phone will reset as it is updated with your new Speed Dial entries.



If you have open line buttons on your phone, the Speed Dials will fill those lines first. You will be able to tell if a line button is a speed dial by looking for this symbol next to the line button.

You may also dial your Speed Dial entries by pressing the up arrow on the navigation highlight the entry and press the call soft key or lifting the handset. Please note the first 9 speed dials will appear on your telephone. To utilize the rest of them you may simply press the number associated with the speed dial and then hit the speed dial softkey in the display.



•

Bluetooth for wireless headsets

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5 line keys

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Can use up to (2) expansion modules

•

Video calling capable with Unified IP Camera

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Would be used in areas where users handles and directs a high volume of calls.



•

•

•

•

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Expanded room coverage up to 30 feet by 40 feet with the optional external microphone kit

Support for a third-party lapel microphone kit

Hold, Mute, and Redial Keys

Multiple Ring Tones

Wireless mics available



•

•

•

•

•

•

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IEEE 802.11 a/b/g radio

Two-inch color display

Bluetooth 2.0 support with Enhanced Data

Rate (EDR)

IP54 rated for protection against dust and splashing water

MIL-STD-810F standard for shock resistance

Long battery life (up to 240 hours of standby time or 13 hours of talk time)

Built-in speakerphone for hands-free operation



•

Would be used in areas such as lab/research and lobby areas.

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Integrated Switch Port



Softphone

Features:

•

•

Voice

Video

•

•

•

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Presence

Instant Messaging

Voicemail

Conferencing

Supported on Android, Windows, MacOS, or iOS





•

Watch your email for communications regarding when you will be migrated to the new phone system.

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The VoIP team will be in your area delivering phones.

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Look for signage on your building for your department nearing your migration date.

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Contact Service Desk @ 31222 or email [email protected] with any questions.





Cisco IP Phone Training

Cisco IP Phone Training

Basic Phone Usage

Advanced Phone Features

Phone Customization

What is Unified Communications?

What are the differences between my old phone and my new phone?

What changes should I be aware of?

https://myphone.ohio.edu

Softphone

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