Hive Active Heating
Thermostat installation guide
Here’s what you’ll need to install Hive Active Heating
• A working gas central heating system
• An existing broadband connection with a spare Ethernet port
• An Android or Apple smartphone to control your heating via the app or an up to date web browser.
Installation order
For quick and efficient setup install Hive Active Heating in this order:
1 2 3 4
Status
Status
Install hub
Wait until the hub flashes AMBER
Install receiver
Wait until the status light flashes AMBER
Add thermostat
It will show ‘Search’ and then connect
Complete online setup
Control your thermostat remotely
Please remember that for your own safety Hive Active Heating should always be installed by a qualified professional.
Contents
The hub
The receiver
The thermostat
Multizone
page 3
page 7
page 23
page 31
2
3
1
The Hive Hub
If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for 1 second and release it.
The middle light should now flash AMBER showing it is in pairing mode.
Then move on to stage 2.
If you are not installing a hub just now skip to step 2.
Button
1a – Installing your hub
To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows:
1
2
3
Connect the hub to the household’s broadband router using the network cable provided.
Fit the power cable into the hub and plug it into a power socket.
Wait for the middle light to flash
AMBER. During start-up the GREEN light will flash, followed by the
AMBER light. This usually takes
5-10 minutes.
4
5
1b – Connecting the hub
Once the AMBER light is flashing, the hub is set up and you can move onto installing the receiver. If no lights are displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
Hub lights and what they mean:
Colour
GREEN
AMBER
AMBER
GREEN
RED
Pattern What does this mean?
Notes
Flashing Installation and start-up.
The hub is attempting to connect to the Hive servers and update itself.
Do not disconnect the hub.
If flashing continues after 15 minutes, contact Hive Technical Support to confirm that it has connected.
Flashing
Solid
Solid
Solid or
Flashing
Installation. The hub is actively seeking to connect to the receiver and thermostat.
Installation. The hub has paused its search for other devices.
Normal operation.
The hub is connected.
Error. The hub has failed to connect to the Hive servers.
The hub will search for devices for
2 hours at a time. It will then pause, and show solid AMBER.
To restart the search, simply turn the hub off then on. The AMBER flashing light should then return.
This happens once the hub, receiver and thermostat are all installed and synchronised.
Check that the hub is plugged in and that the broadband is working. If the problem persists, call Technical Support.
6
7
2
The receiver
Important information:
Before you get started
• Before fitting, isolate the mains electricity supply to the central heating system. Confirm it is isolated and secured in the off position for the duration of the installation. Remember to always follow appropriate safe electrical isolation procedures and test to confirm that the supply is isolated before touching any electrical connections.
• This product should only be installed by an electrically skilled person competent in the installation of electrical accessories. The wiring must comply to the current edition of BS7671 (The IET Wiring Regulations), and the appropriate Building Regulations or Standards in place.
• The Hive receiver is double insulated so doesn’t need an earth connection.
You’ll find a tether on the backplate to secure an earth wire if needed.
• This product is designed for fixed wiring installation only. It must be supplied via a switched fused spur with a minimum contact separation of 3mm (both live and neutral) and fitted with a 3A fuse.
Installing the correct receiver
Hive Active Heating has two types of receiver:
Single channel receiver for combi boilers and additional plumbed heating zones
Dual channel receiver for conventional boilers with hot water tanks
Status
Hot water
Central heating
Status
Hot water
Central heating
8
9
Wiring labels
Use the labels provided and attach them to the wires to help you remember which one is which during the installation.
Sticker here
2a – Installing the receiver
You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least 30cm away from large metal objects, such as a boiler or hot water cylinder, to avoid interference with radio signals. Take care to avoid any cables and pipes that may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
1
Status
Hot water
Central heating
Loosen the screws on the underside of the receiver and remove the backplate by pulling the bottom of it away from the front panel.
10
2
11
3
Fix the backplate to the wall with the terminals at the top.
Run cable from the boiler or wiring centre
(if required), then continue on to the next section to wire up the backplate.
2b – Single channel
receiver wiring
N: Permanent neutral
L: Permanent live
1: Common
2: Heating off (NC)
3: Heating on (NO)
4: (unused)
2b – Dual channel
receiver wiring
N: Permanent neutral
L: Permanent live
1: Hot water off (NC)
2: Heating off (NC)
3: Hot water on (NO)
4: Heating on (NO)
Earth tether
Earth tether
12
13
2c – Testing the boiler
To test the receiver to boiler connection follow these steps:
1 carried out correctly, referring to the labels on the wires and any photographs taken before replacement began
2
3 Check the middle light on the Hub is flashing Amber – if it isn’t, go back to step 1
4 Restore power to the central heating system – the receiver’s status light should flash AMBER. This means it’s ready to connect to the hub and thermostat
5 Test the receiver’s wiring to the heating system by pressing the
Central heating button. The GREEN light above the Central heating button should come on and the boiler should fire up.
Once you’ve completed these tests, leave the receiver switched on with the status light flashing – this means it’s ready to connect to the hub and thermostat. Next, install the thermostat.
Important information:
Replacing existing controls
If there’s an existing single zone timer or wireless receiver, you should replace it with the Hive receiver. Hive receivers are backplate compatible with a number of common boiler controls that may already be fitted in the home.
If the existing controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring, or use a decoration plate (DP) when replacing a larger controller.
If the existing controller does have a compatible backplate, simply remove the front panel of the existing controller and snap the Hive receiver front panel on in its place.
• Single channel receiver compatibility: WR1 receiver, UT2 and EMT2 timers
• Dual channel receiver compatibility: UP2 and EMP2 programmers
Important information:
Replacing an existing thermostat
If you’re replacing an existing wired thermostat, you should ensure that the pre-existing wires and connections are made safe. This can be achieved by disconnecting or bridging out the wired thermostat in the wiring centre or boiler. Where cables are left at the wireless thermostat position, they should be housed and terminated within an enclosure to prevent access. If you’re replacing an existing wireless thermostat, decommission it by detaching it from the wall and removing its batteries.
14
15
Important information:
Gravity-fed and part-pumped systems
Gravity-fed and part-pumped systems are wired differently to standard boilers. With these, the hot water relay switches on the boiler, whilst the heating relay opens a valve, operates a pump, or both, to divert hot water to the heating. If you are installing into a gravity-fed or part pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows:
1 Switch off the power to the boiler and receiver
2 Wait at least 5 seconds, then switch the boiler and receiver back on
3 Press and hold the hot water button for at least 10 seconds
The receiver status light will flash BLUE for 3 seconds when entering
‘gravity-fed’ mode. Or GREEN for ‘fully pumped’ mode. Fully pumped mode is the default for new devices.
Important information:
Multizone receiver installation
If you’re installing Hive Multizone, you’ll need to install all the receivers before proceeding to the next step.
Note: Hive Multizone can support up to three heating zones and one hot water zone. Each Multizone installation should include a maximum of:
Three single channel receivers or
One dual channel and two single channel receivers
When installing a dual channel receiver, the chosen central heating zone will need to be wired into the dual channel receiver and this zone will control the hot water.
16
17
Hot tips: See page 13 (section 2c) on how to confirm receivers are installed and operating the heating system correctly.
Label the receivers once you have installed them so that it’s clear which receiver controls which zone.
See page 31 on how to set-up Multizone.
Important information:
Stand-alone installation
For Hive Active Heating a hub, a receiver and a thermostat are installed.
When this service hasn’t been bought, the thermostat and receiver can also be installed without a hub. This is known as ‘stand-alone’ mode.
Follow the steps in the next section if the thermostat and receiver are going to be installed without a hub in ‘stand-alone’ mode (where Hive Active
Heating hasn’t been purchased).
In ‘stand-alone’ mode the thermostat acts as a standard wireless programmable thermostat without the remote heating control features and functionality of Hive Active Heating.
18
19
Activating stand-alone mode
1 Remove the batteries from the thermostat
2 Switch off the boiler and receiver
3 Wait at least 5 seconds, then turn the boiler and receiver back on.
The receiver’s status light will begin to flash AMBER
4 Press and hold the heating button for at least 10 seconds – until the
status light begins to flash WHITE. The receiver is now in ‘stand-alone’ mode and is searching for a thermostat
5 Insert the batteries into the thermostat, press and hold down the menu and back buttons on the thermostat and follow the
factory reset instructions on screen. After about 10 seconds, ‘Welcome’ and ‘Searching…’ will be displayed on screen. If the thermostat shows
‘REJOIN’ then try steps 1 and 5 again.
To switch back to ‘remote heating’ mode:
Switch the hub off and then on again. If it begins to flash AMBER continue on to step b. If all the lights go out and the hub does not flash AMBER, log into hivehome.com, open the ‘Devices’ page and click ‘Add devices’.
The hub should now begin to flash AMBER.
b. Now follow steps 1-5 on page 19, but note that the lights will be different.
At step 3 the receiver’s status light will initially flash WHITE/PINK and in step 4 it will change to AMBER (for ‘remote heating’) once you have held the Central heating button down.
At any time you can check what mode the receiver is set to by switching it off then on. When power is restored the status light will flash for 5 seconds –
AMBER for Hive Active Heating, WHITE for ‘stand-alone’ mode.
20
21
Receiver lights and what they mean:
The receiver has lights on its front panel to show what it’s doing.
A single channel receiver has two lights – Status and Central heating.
A dual channel receiver has an additional light for Hot water. This is what the lights mean:
Light
Central heating
Colour
GREEN
Pattern Meaning
Solid Heating is on.
Notes
Central heating
GREEN
Hot water
Hot water
GREEN
GREEN
Flashing
Solid
Flashing
Commands queued.
The receiver has received
2 or more commands to switch the boiler on or off within 1 minute. Or, Heating
Boost mode with target temperature lower than room temperature.
Hot water is on.
The Hive receiver protects the boiler from damage that may occur if it’s switched on and off very quickly. Once the boiler has been switched on (or off), it will not change state again for 1 minute as a protective measure.
This light is only present on dual channel receivers.
Commands queued.
The receiver has received
2 or more commands to switch the boiler on or off within 1 minute.
See ‘Central heating’.
Light Colour Pattern Meaning
Status GREEN
Status BLUE
Status AMBER
Status WHITE
Solid
Solid
Normal operation. The receiver is connected to the rest of the Hive system and operating normally.
The system is in
gravity-fed mode and is connected to the rest of the Hive system.
Flashing Installation. The receiver is trying to connect to other Hive devices.
Flashing The receiver is in
stand-alone mode and is actively seeking to connect to a Hive thermostat.
Notes
See gravity-fed mode section of this manual on page 15.
The receiver will search for devices for 40 minutes at a time.
Status AMBER or
WHITE
Status RED
Solid
Solid
Installation. The receiver has paused its search for other devices.
Error. The receiver has lost its wireless connection to the thermostat.
The receiver will search for a thermostat for 40 minutes.
If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE.
To restart the search, simply turn the receiver off and then on.
This will return it to the AMBER or WHITE flashing state.
Whilst in this state heating and hot water will default to off. They can be switched on manually by pressing the ‘heating’ and ‘hot water’ buttons on the receiver
(hot water only available on dual channel receivers). For help call
Hive Technical Support.
22
3
The thermostat
Hot Water
Boost
Heating
Boost
Screen
Back
23
Menu
For the thermostat to work accurately, it’s important that you install it in the right location.
Dial
Confirm
3a – Selecting a location for the thermostat
The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could affect its operation, such as radiators and areas in direct sunlight. To make accurate temperature readings, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects.
The thermostat should not be installed in the same room as a radiator that’s controlled by a thermostatic radiator valve (TRV). Installing the two in the same room may result in the central heating being permanently on.
X X
1.5m
24
3b – Wall mounting the thermostat
25
Remove the backplate of the thermostat by pressing the lever at the bottom and pulling away from the front of the device.
Once you’ve found a suitable location, fix the backplate to the wall using the appropriate fixings. The backplate is designed for 3.5mm/size 6 or size 8 screws. Be careful to avoid any cables and pipes that may be buried in the wall.
Note: The backplate is designed to mount directly onto a single gang back box, if available.
3c – Confirming the hub is ready to connect
Before inserting the batteries into the thermostat, check the hub is flashing AMBER – this means it’s ready to connect. If it is showing a solid
AMBER light, turn it off then on, and then switch the receiver and boiler off and then on again too. The hub should then begin to flash AMBER and be ready to connect.
26
27
3d – Inserting the batteries and connecting to the hub and receiver
The battery compartment is located at the back of the thermostat and is only accessible when the front of the thermostat is removed from the backplate.
1
Insert the 4 x AA batteries provided.
If you are installing Hive Multizone only insert batteries into one thermostat at a time.
Press to open
2
Search
Search 00:23
The thermostat display will show
‘Search’ – meaning it’s searching for the hub and receiver. A timer will show how long the thermostat has been searching. If this lasts for longer than five minutes contact
Hive Technical Support and they will diagnose any problems.
3
4
Welcome
Status
Hot water
Central heating
The receiver will display a solid
GREEN status light or a BLUE light if it’s in gravity-fed mode.
If installing Hive Multizone the status light will go GREEN on one receiver only. This is correct as the batteries should only be inserted into one thermostat at a time.
The thermostat will then go onto the ‘Welcome’ pages and a solid
GREEN light will appear on the hub.
28
29
3e – Final steps
Installation is almost complete. All that’s left to do is:
1 Hook the thermostat onto the backplate and click it in place
2 Remove the screen protector from the front of the thermostat
3 Confirm the system is properly configured by checking:
The thermostat is displaying room temperature
• The receiver’s status light is solid GREEN or solid BLUE
•
If the system is not properly configured it will not be possible to control your thermostat remotely.
4
Controlling your thermostat remotely
Hive Active Heating is now installed, there is one final step to link your thermostat to your Hive account.
1 Download the Hive app
2 Login using the email address and password you registered with
OR If you haven’t already got a Hive account, tap ‘Create Account’ on the app Login screen or create one at hivehome.com/register. Once you’ve created your account then you’ll need to log in.
3 Select ‘Hub’ then enter the hub ID when prompted. This is the
ABC-123 formatted number on the underside of the hub
4 Once the hub ID has been entered, setup is complete and you’ll land on your Hive dashboard
5 Tap on your thermostat to control it remotely.
Hot tip: You can also control your thermostat and other Hive devices through our website, just go to hivehome.com
30
31
5
Multizone
Important note:
X
Hive Multizone is not compatible with Nano 1 hubs.
Adding additional heating zones
If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status lights should be double flashing AMBER.
Please see page 16 for more information on receiver installation.
Status
To complete installation of the remaining heating zone(s) use either the hub or the Hive app or online dashboard:
5a – Using the hub
1 Press the button at the rear of the hub for 1 second and release it. The middle
LED should start to flash AMBER
Button
2 Now add the batteries to one new thermostat
3 Wait until the thermostat display stops showing ‘Search’.
Now check that the status light on one of the receivers that was previously flashing AMBER has turned solid GREEN
4 If there are still more zones to install, repeat steps 2-3
5 When all zones have been added, press the button on the rear of the hub to exit from pairing mode. The middle LED will stop flashing.
32
33
5b – Using the Hive app or online dashboard:
Please note, if installing Hive Active Heating to a hub that is already connected to other Hive products, you must use the button on the back of the hub to install the first zone. Any additional zones can be added through the Hive app or online dashboard using the steps below.
1 Download the Hive app or go to hivehome.com
2 Login using the email address and password you registered with
OR If you haven’t already got a Hive account, tap ‘Create Account’ on the app Login screen or create one at hivehome.com/register. Once you’ve created your account then you’ll need to log in.
3 If prompted to do so, enter the hub ID – this is found on the underside of the hub, for example ABC-123
4 Select menu in the smartphone app or settings on the website
5 Select Install Devices, then select Add Heating Zone and follow the on-screen instructions.
Hot tips: Once installed, the default zone name can be changed by selecting ‘Manage Devices’ in the Hive app or online dashboard.
Once all the thermostats and receivers are paired, fit the correct thermostat on the wall in each zone.
Check all thermostats remain in range once mounted in their final locations, adding a signal booster if required.
Can we help?
You can view our handy how-to-use videos along with hints and tips at hivehome.com/support
If for any reason you need to return your Hive Active Heating, simply return your box and its contents to the retailer. Any return is subject to the retailer’s refund policy so please don’t forget to check the retailer’s refund policy too.
34
Need help?
If you’re a qualified professional installing
Hive Active Heating yourself and need any help during the installation process, just visit our technical support page at hivehome.com/installation
If you need further help, you can email our support team at [email protected]
This thermostat is a Class I temperature control and contributes 1% to seasonal space heating energy efficiency.
© 2017 Centrica Connected Home Limited.
Registered in England (No. 5782908). Registered office:
Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
All rights reserved. IG70003650517V1
