SMART Technologies Bridgit 4 Quick Reference Guide
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Bridgit® 4.7
conferencing software
INSTALLATION AND SYSTEM ADMINISTRATOR’S GUIDE
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Trademark notice
Bridgit, SMART Board, SMART Meeting Pro, SMART Notebook, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows, Windows Server, DirectShow and Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U.S. and/or other countries. Apple, Mac, Mac OS, OS X, iOS, iSight and QuickTime are trademarks of Apple, Inc. registered in the U.S. and other countries. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2013–2015 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents.
www.smarttech.com/patents
12/2015
i
Contents
SMART Scheduler Outlook add-in
Chapter 2: Installing Bridgit software
Installing Bridgit server software
Chapter 3: Configuring the server software
Changing Bridgit server setup options
Chapter 5: Administering the server software
Controlling Bridgit software services
Customizing the Bridgit server’s web page
Downloading the Bridgit client
Chapter 6: Using SMART Scheduler
Installing SMART Scheduler server software
Configuring SMART Scheduler server
Upgrading SMART Scheduler server
Installing the SMART Scheduler Outlook add-in
Installing the SMART Scheduler Outlook add-in from a command line
Removing the SMART Scheduler Outlook add-in
Chapter 7: Bandwidth and scalability
Examples of bandwidth requirements
CONTENTS
Using the Bridgit troubleshooting tool
Monitoring a meeting’s performance – presenter
Monitoring a meeting’s performance – participant
Troubleshooting Bridgit server connections
Troubleshooting administration tool connections
Troubleshooting SMART Scheduler
ii
Chapter 1:
1
Chapter 1
Welcome
SMART Bridgit Administration Tools
Global Server Network (GSN) option
Bridgit software and SMART Meeting Pro software
Bridgit software and SMART Notebook software
SMART Scheduler Outlook add-in
Bridgit® conferencing software is a cost effective client/server application that lets you easily schedule meetings to connect, share and collaborate between SMART Board® interactive whiteboards, interactive displays and local and remote participants anytime, anywhere. Bridgit software supports private local and wide area network (LAN and WAN) installations as well as public deployment scenarios that use a fully qualified domain name via the Internet.
For detailed information about using the Bridgit client software, refer to its online Help.
Bridgit server software
Bridgit server software passes data between clients and authenticates client connections using optionally implemented passwords.
SMART Bridgit Administration Tools
Bridgit server software includes an administration tools application. You can use SMART Bridgit
Administration Tools to configure servers and view their statuses, manage your Bridgit software licenses, as well as to change passwords, sharing settings and remote control settings. You can also use the administration tools to set up a message of the day and to configure chat and video settings.
When you install Bridgit server software, a shortcut to SMART Bridgit Administration Tools appears on the server’s desktop.
2
CHAPTER 1
WELCOME
Global Server Network (GSN) option
The Bridgit Global Server Network (GSN) is a network of Bridgit servers at different geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each
GSN and then automatically connecting the client to that server, regardless of the server they initially connected to.
For example, if there are five clients in North America and five clients in Europe all connecting to the same meeting, and the GSN consists of one server on each continent, each client automatically connects to the nearest, fastest server. This results in only one high latency overseas connection, instead of five overseas connections. A GSN works just as well for different buildings in the same city, or even different networks in the same building.
Bridgit client software
Bridgit client software transmits meeting data to and from the Bridgit server and displays it to the meeting participants. It is integrated with SMART Meeting Pro® software or SMART Notebook® collaborative learning software.
Features and highlights of Bridgit client software include the following: l
Share multiple displays with local and remote participants l
Share applications running on your SMART Board interactive whiteboard or computer desktop with meeting participants l
Host live demos, presentations, training events, webinars and ad hoc collaborative sessions l
Share and work on meeting notes simultaneously with remote participants l
Help colleagues and customers navigate Internet and intranet sites l
Request permission to remotely control a meeting participant’s computer l
View off-site meeting participants using webcams l
Speak with, and listen to, meeting participants using Voice over Internet Protocol (VoIP) technology
3
CHAPTER 1
WELCOME
Bridgit software and SMART Meeting Pro software
Bridgit software is integrated with SMART Meeting Pro software and SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared displays, VoIP and webcam functionality. Bridgit works best with the following versions of SMART Meeting Pro software: l
SMART Meeting Pro 4.x and 3.1 software l
SMART Meeting Pro Premium 2.3 software l
SMART Meeting Pro PE (Personal Edition) software
For detailed information on this functionality, refer to SMART Meeting Pro software documentation.
Bridgit software and SMART Notebook software
Bridgit software is integrated with SMART Notebook software to provide instant conferencing capabilities. Bridgit works best with SMART Notebook 11.x and 10.8 software. For detailed information on this functionality, refer to SMART Notebook software documentation.
SMART Scheduler
SMART Scheduler allows you to create meetings in Microsoft® Outlook® that will automatically start on a specified Bridgit server. SMART Scheduler monitors the Microsoft Exchange server for upcoming Bridgit meetings and starts the meeting on the Bridgit server at the appropriate time.
SMART Scheduler Outlook add-in
To use SMART Scheduler, install the SMART Scheduler Outlook add-in on your client computers.
This add-in consists of a toolbar that appears in the standard meeting request window in
Microsoft Outlook.
You can create a meeting in Outlook that uses Bridgit software by selecting the This is a
SMART Bridgit Meeting check box in the meeting creation dialog box. Both the meeting creator and the attendees will see a booking in their Outlook calendar that contains a link to the Bridgit meeting.
Chapter 2:
5
Chapter 2
Installing Bridgit software
Bridgit server software requirements
Bridgit conferencing software requirements
SMART Scheduler Outlook add-in requirements
Supported virtualization environment
Network administration experience
Access to servers and infrastructure components on your network
Installing Bridgit server software
Installing the server software
Upgrading Bridgit server software
Licensing Bridgit server software
Activating using the SMART activation server
Activating your license manually
Removing server or user licenses
This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of Bridgit software and its options.
6
CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
Preparing for installation
Bridgit software is scalable, so system requirements vary. The maximum number of users that a server can support is constrained by both the server hardware and the network bandwidth available to that server. The exact number of users supported varies depending on the available bandwidth and the use of Voice over Internet Protocol (VoIP) audio and webcam functionality. Allowing more than the recommended number of simultaneous users may negatively impact performance. To support more users, configure multiple servers to operate as a Global Server Network (GSN).
NOTES l
To determine the amount of bandwidth you need, see
Bandwidth requirements
l
Your system performs best if you use a high performance server or a dedicated server with no other applications installed.
Computer requirements
Bridgit server software requirements
Each server must meet the following minimum requirements: l
3.1 GHz quad-core processor l
4 GB of RAM l
Windows® Server® 2008 R2 (32-bit or 64-bit) or 2012 R2 (64-bit) operating system l
250 Mbps network interface card (NIC) that supports TCP/IP l
NOTES
1 Gbps NIC is recommended.
l
Increased hardware capabilities improve overall meeting performance.
l
The recommended maximum number of open microphones with this configuration is 100.
l
The recommended maximum number of shared webcams with this configuration is 100.
CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
Bridgit conferencing software requirements
Bridgit conferencing software enables meeting participants to interact and collaborate directly with each other and supports up to nine shared webcams and nine open microphones per meeting. In order for you to share audio and video with other meeting participants, your computer must meet the following minimum requirements.
Requirements Windows operating systems
Operating systems
Client (without
VoIP audio or webcam video)
Client (with
VoIP audio or webcam video)
Proxy server
Webcam l l l
Windows 7 l l
Windows 8.1
Windows 8
2 GHz processor
1 GB of RAM l
Broadband Internet connection l
2.33 GHz dual-core processor l
2 GB of RAM l
Broadband Internet connection l l
If you’re using Firefox®,
Internet Explorer® 6 or Opera
Internet browsers, configure the browser’s proxy settings and the operating system’s proxy settings with the server’s proxy settings.
For all other browsers, configure the operating system’s proxy settings with the server’s proxy settings.
l l
Compatibility with DirectShow® 9 driver
Supports 24-bit RGB color
Mac OS X operating system software l
Mac OS X 10.10 (Yosemite) l
Mac OS X 10.9 (Mavericks) l
Mac OS X 10.8 (Mountain Lion) l
2.0 GHz Intel® processor l
1 GB of RAM l
Broadband Internet connection l
2.4 GHz Intel dual-core processor l
2 GB of RAM l
Broadband Internet connection
Configure the operating system’s proxy settings with the server’s proxy settings.
l
Internal webcam or iSight camera
Audio l
Sound card l
Speakers or headphones l
Microphone l
Sound card l
Speakers or headphones l
Microphone
NOTE
You can download or update SMART software from smarttech.com/downloads .
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CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
SMART Scheduler requirements l
2 GHz processor l
1 GB of RAM l
Windows Server 2008 R2 (32-bit or 64-bit) or 2012 (64-bit) operating system l
Microsoft Exchange Server 2007 SP1, 2010, 2010 SP1, 2010 SP2 or 2013 l
Microsoft .NET Framework 4 Client Profile l
10 Mbps NIC that supports TCP/IP l
Network connection to your Microsoft Exchange Server and Bridgit server l
You must have Bridgit server installed and running on either a separate computer
(recommended) or, if required, on the same computer where you’ll install the SMART Scheduler server.
SMART Scheduler Outlook add-in requirements l
2 GHz processor l
1 GB of RAM l
Microsoft Outlook 2007, 2010 or 2013 l
Network connection to your Microsoft Exchange Server and Bridgit server
Software licensing
After the 60-day free evaluation period, users can no longer conduct meetings on the server and must purchase and activate a software license.
To continue using the software after the evaluation period, you need to purchase a license before the evaluation period expires.
When you purchase a license a Bridgit software license, you’re purchasing a server license for up to
500 concurrent users and you receive one product key.
Supported virtualization environment
Bridgit software supports VMware® vSphere™ Hypervisor 4.1.
Access requirements
Before you can successfully install and use a Bridgit server software, you must correctly configure your network environment. Bridgit server software doesn’t automatically do this. Therefore, you need access to various components of your network infrastructure before you can configure your network environment appropriately.
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CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
Network administration experience
IMPORTANT
Bridgit server software functions in a complex network environment. Do not attempt to install or configure the Bridgit server software unless you’re an experienced network administrator with a full understanding of how your network functions.
Access to servers and infrastructure components on your network
Different network configurations use different types of access.
Network configuration
Type of access
Private local area network (LAN) use
If your Bridgit server will be used only in a private LAN, you need access to the following components of your LAN infrastructure: l l l
An administrator login account with installation rights for the server computer you’ll install Bridgit server software on.
Physical or remote login access, and an administrator login account with configuration rights, for your network’s DHCP and DNS servers.
You could also need physical or remote login access to, and an administrator login account with configuration rights for, your network’s domain server which controls the software firewall configurations for all of your network’s client computers. This is dependent on your local network’s domain policies.
Use by different networks connected to a wide area network
(WAN)
If your Bridgit server will be used by different networks connected to a
WAN, you’ll need access to the following components of your LAN or
WAN infrastructure: l l
Physical or remote login access to, and an administrator login account with configuration rights for, the routers, WAN firewalls, and proxy servers between different segments of your WAN.
Physical or remote login access to, and an administrator login account with configuration rights for, all DNS servers in each segment of your WAN.
Use by clients with an
Internet connection
If your Bridgit server will be accessible to clients via the Internet, you need access to the following components: l l
Physical or remote login access to, and an administrator login account with configuration rights for, the routers, firewalls and proxy servers between your network and the Internet.
Login access with configuration rights to the Internet registrar which controls your company’s public Internet DNS records.
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CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
Network configuration
Use of
SMART Scheduler
Type of access
If you want to use the Bridgit Outlook add-in and SMART Scheduler integration with Microsoft Exchange, you need physical or remote login access to, and an administrator login account with configuration rights for, your company’s domain server. This server is used to create user accounts for use on your Microsoft Exchange server.
Administrator rights
After you install and configure Bridgit server software, you may want to administer the server to check information such as performance logs and use records. To do this, your administrator needs physical or remote login access and a user login account on the Bridgit server computer.
Security
Bridgit software complies with Secure Sockets Layer (SSL) 3.0 to encrypt data transmitted using a
TCP connection. It uses OpenSSL to generate a self-signed SSL certificate used for data encryption.
Each time the server starts, it generates a new 1024-bit SSL certificate and negotiates a new 256-bit encryption key with each client. However, if a client is unable to negotiate a set of encryption keys with the server, no connection is established.
Bridgit software also uses Secure Real-time Transport Protocol (SRTP) to encrypt audio traffic transmitted using a UDP connection. These encryptions prevent third parties from intercepting data transmitted between client and server.
The cipher suite negotiated between a Windows operating system server and client is an AES256-
SHA cipher suite, including RSA encrypted key exchange, digest authentication and 256-bit SSL data encryption. Bridgit software for Mac OS X operating system software also implements 256-bit
SSL encryption.
Passwords
System administrators and meeting creators can set four types of passwords to enhance Bridgit software security. These passwords aren’t mandatory.
IMPORTANT
If you assign a server access password, SMART recommends that you also assign a meeting creation password.
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INSTALLING BRIDGIT SOFTWARE
Password type
Server access password
Meeting creation password
Meeting password
Administrator access password
Description
An optional password that a meeting participant uses when connecting to a Bridgit server. The server access password allows the participant to access the server and view the list of meetings on it.
IMPORTANT
If you assign a server access password, you should also assign a meeting creation password.
An optional password that a meeting owner uses to create a meeting on the Bridgit server. Users who type the meeting creation password can also see the list of active meetings on the server.
NOTE
After you install Bridgit server software, you can use SMART Bridgit
Administration Tools to create additional server access and meeting creation passwords.
A password that a meeting participant uses to join a meeting. The meeting creator sets this password.
A password that server administrators creates to join any meeting on the server. Administrators can then monitor meetings and ensure the server is being used appropriately.
Domain names
If you’re using a public domain name, your Bridgit server is accessible to clients connecting via the
Internet. If you use a private domain name, your Bridgit server is accessible only to clients connecting from within your LAN.
Registered domain name
To access a server over the Internet, you must use a fully qualified domain name (FQDN) that exists in the records of a public DNS server. If an FQDN isn’t available for your server, users can access your server over the Internet using its IP address directly.
IMPORTANT
Do not mix FQDNs and unqualified domain names (those not registered on a DNS server) in the same Bridgit server GSN.
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CHAPTER 2
INSTALLING BRIDGIT SOFTWARE
IPv4/IPv6 addresses
During the installation process, Bridgit software detects the IP addresses bound to the servers’ network interface cards. You can choose to bind Bridgit software to one or all of the computers’ IP addresses, if there is more than one IP address assigned to the computer.
To check if your public domain name resolves to an IP address
1. Select Start > Run on the computer where you’ll install the Bridgit server software.
2. Type cmd, and then press ENTER.
A
Command Prompt
dialog box appears.
3. Use the ipconfig command to determine the server’s IP address.
4. Use either the nslookup command or the ping command against the domain name for the
Bridgit server to determine the IP address that the network’s DNS returns.
5. Compare this IP address to the Bridgit server’s IP address from step 3.
If the IP addresses are the same, the network’s DNS is configured correctly.
NOTES l
Your domain name must resolve to a valid IP address for you to be able to use it to configure your Bridgit server.
l
The ping can fail for reasons unrelated to the public domain name and still resolve to a computer name or IP address.
Bridgit and firewalls
Bridgit software automatically detects and employs the most secure and efficient methods available to connect clients and to maintain optimal meeting performance. However, SMART recommends installing your Bridgit server behind a firewall to prevent unauthorized access.
The firewall must open port 80 for HTTP traffic coming into the server and going out to the client.
NOTE
SMART doesn’t recommend deploying Bridgit servers with only HTTP connectivity.
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INSTALLING BRIDGIT SOFTWARE
Configuring firewalls
You can install your Bridgit server software behind a software firewall, proxy server, hardware firewall or router. For optimal performance, enable both primary and secondary TCP ports and a range of UDP ports for VoIP audio on the server.
l
Firewalls for the server should allow inbound communication to the server on all specified ports.
l
Firewalls for the client should allow outbound communication from the client on all specified ports.
For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified in the following table.
Type/protocol Use Default ports
80 TCP/HTTP
80
9933
9901 to
9920
TCP/Bridgit
TCP/Bridgit
UDP/Bridgit l l l
Initial connection to the Bridgit server to display the web page from which the users download the Bridgit client.
Initial connection to the Bridgit server from the Bridgit client when looking for meetings to join or when creating new meetings.
Fallback communication method for all other Bridgit functions when other ports are unavailable (lower performance than other ports).
l l l
Primary port for data, screen viewing and webcam traffic for
Bridgit meetings.
If this port is limited to only HTTP, Bridgit software attempts to use the secondary port (9933) for this traffic.
If this port is blocked or unavailable, Bridgit software uses
HTTP on the primary port, which can affect performance.
Secondary port for data, screen viewing and webcam traffic for Bridgit meetings.
l l
Primary port range for VoIP audio traffic for Bridgit meetings.
If these ports are blocked or unavailable, Bridgit software falls to TCP or HTTP on the primary or secondary port, which can negatively affect performance.
Configuring proxy servers
You can configure your Bridgit server software to work with any proxy server that adheres to the RFC
2068 HTTP standard. If you install your Bridgit server software behind a proxy server, you must create access policy rules for inbound and outbound traffic on that proxy server. You can further enhance your network security by enabling authentication, such as basic, digest or NT LAN Manager
(NTLM) authentication.
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INSTALLING BRIDGIT SOFTWARE
NOTE
Although proxy servers protect internal networks from intruders, they unavoidably introduce network latency.
If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow access to the Bridgit server.
Installing Bridgit server software
When you install Bridgit server software, consider the following points: l
If you install Bridgit server software on a dedicated server with one network interface card (NIC), select All (default) to bind Bridgit to all IP addresses. If your network uses network address translation (NAT), use port forwarding to redirect external requests to the NIC.
l
If the server is multi-homed (has multiple NICs), select the internal IP address to bind Bridgit to the internal NIC. Use port forwarding to redirect external requests to the external NIC.
l
If you install Bridgit server software on a server running other web server applications (for instance, Microsoft IIS or any other web server application using port 80), you can configure
Bridgit in either of the following ways: o
Using IP specific binding. Each server binds to a specific IP address. You can add multiple
IP addresses to a single NIC on Windows servers by selecting Control Panel >
Network Connections > Internet Protocol (TCP/IP).
o
Customizing the default primary server port. In this case, multiple applications can bind to the same IP address but on different ports. This setup requires users to specify the port when connecting to Bridgit client (for example, server.company.com).
IMPORTANT
Before you start SMART Bridgit Administration Tools, you might need to temporarily disable the other services listening on the same port as Bridgit services. When you finish configuring Bridgit server software, restart the services you disabled.
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INSTALLING BRIDGIT SOFTWARE
Installing the server software
To install Bridgit server software
1. Go to smarttech.com/downloads .
2. Download Bridgit software and run the ConferenceServicesSetup.exe file.
The
SMART Bridgit – InstallShield Wizard
opens and displays the start-up screen.
3. Click Next.
The
License Agreement
page appears.
4. Read the agreement. If you accept, click I accept, and then click Next.
NOTE
If you want to keep a hard copy of the agreement for your records, click Print.
The
Destination Folder
dialog box appears.
5. Click Next to use the default destination folder.
OR
Click Change to select a new location for Bridgit software, and then browse to the desired folder and click OK.
6. Click Next.
The
Server Address Configuration
page appears.
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INSTALLING BRIDGIT SOFTWARE
7. Configure your server by selecting one of the following options:
Option
IPv4 address and
IPv6 address
Description
The installation software detects all IP addresses assigned to the server. To use all the addresses, select All in the
IPv4 address
or
IPv6 address
box.
NOTES o
If you select all addresses, Bridgit software clients can use any
IP address assigned to the server computer to contact the
Bridgit server. To restrict the IP addresses through which your server is reachable, select a specific IP address.
o
If the IP address fields are unavailable, Bridgit software has automatically detected that you don’t have more than one IP address to choose from.
Public domain name Each Bridgit server requires a fully qualified domain name (for example, conference.company.com:88 or server.company.com:88) or a host name (for LAN access only).
IMPORTANT
If you use the computer’s network host name as the domain name, the server is accessible only from within the LAN. Internet users do not have access to the server. Do not mix fully qualified domain names and computer host names within the same Bridgit GSN.
8. Click Next.
The
Server Port Configuration
page appears.
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INSTALLING BRIDGIT SOFTWARE
9. Configure the ports using the following options:
Option
Primary TCP port
Enable secondary
TCP port
Description
By default, Bridgit software uses port 80 as its primary port. If your server is running another application that uses port 80, you must assign Bridgit software to an unoccupied port. Configure your firewall to allow incoming and outgoing TCP traffic on your chosen port.
By default, Bridgit software uses port 9933. If you want to use a different port, make sure it doesn’t conflict with any other applications running on the server computer.
NOTE
If your server is running another application that uses either of these ports, you must assign Bridgit software’s primary and secondary ports to unoccupied ports. Configure your firewall to allow incoming and outgoing TCP traffic on the chosen ports.
Enable UDP ports
(audio optimization)
Whenever possible, Bridgit software uses UDP for audio transmission to avoid the additional overhead of TCP in a timing-sensitive situation.
SMART strongly recommends that you enable UDP to minimize audio lag in Bridgit meetings. You must open a range of UDP ports (9901 to
9920) on your firewall to use this feature.
NOTES o
If you configure Bridgit server software to use a TCP port that isn’t the default, users must specify the port when connecting to the server. For example, to connect to a Bridgit server on port
8080, users must type server.company.com: 8080.
o
A UDP port supports up to 10 participants with optimal performance. By default, Bridgit software opens 20 UDP ports to allow approximately 200 concurrent participants. Open more ports to accommodate more participants.
o
If your network uses a firewall, you must configure it to allow incoming TCP and UDP traffic on these ports.
10. Click Next.
The
Server Password Security
page appears.
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INSTALLING BRIDGIT SOFTWARE
11. Optionally, create the following passwords for server password security:
Password
Server access
Meeting creation
Description
An optional password that a meeting participant uses when connecting to a Bridgit server. The server access password allows the participant to access the server and view the list of meetings on it.
IMPORTANT
If you assign a server access password, you should also assign a meeting creation password.
An optional password that a meeting owner uses to create a meeting on the Bridgit server. Users who type the meeting creation password can also see the list of active meetings on the server.
NOTE
After you install Bridgit server software, you can use SMART Bridgit
Administration Tools to create additional server access and meeting creation passwords.
12. Click Next.
The
Ready to Install
page appears.
13. Click Back to change the settings.
OR
Click Install to begin the installation.
The
Installing SMART Bridgit
dialog box appears and the installation validates. The setup status appears on the green status bar.
14. Click Finish in the
SMART Bridgit – InstallShield Wizard
to complete the installation.
After you finish installing the software, use SMART Bridgit Administration Tools to activate the server software using a valid server product key, to install user licenses, to change the server settings and to view status information. For more information on SMART Bridgit Administration Tools, click Help to open the
Bridgit Administrator’s Help
.
IMPORTANT
The Bridgit software installation includes a 60-day evaluation license for the server and up to 500 concurrent users. See
Licensing Bridgit server software
on the next page for information on
installing and activating server and user licenses.
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INSTALLING BRIDGIT SOFTWARE
Upgrading Bridgit server software
To upgrade your Bridgit server software
1. Go to smarttech.com/downloads .
2. Download Bridgit software and run the ConferenceServicesSetup.exe file.
A message appears asking if you want to upgrade or repair the program components from the previous version, and warning you that all open meetings will be closed during the upgrade.
3. Click Yes to close an open meeting and continue with the upgrade.
The
SMART Bridgit – InstallShield
wizard appears. Follow the procedure in
Installing the server software
OR
Click No, and then end the meeting using the on-screen instructions.
Licensing Bridgit server software
Once your 60-day trial expires, you must activate your server and user licenses to continue using
Bridgit software.
NOTES l
If you upgrade from version 3 to version 4, your version 3 licenses continue to work with version 4.
l
If you upgrade from a version earlier than 3.1, the software’s VoIP audio features aren’t available.
Activating using the SMART activation server
To activate your license using the SMART activation server
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Licensing tab.
2. Select the server you want to activate from the
Server
list.
3. Click Install Server License.
The
Install Server License
dialog box opens.
4. Type your product key in the
Product Key
box, and then click OK.
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INSTALLING BRIDGIT SOFTWARE
After you activate the product key, your server software information appears in the
Licenses for selected server
table, the related status changes to
Activated
, and you have 500 installed licenses.
IMPORTANT
When you purchase the Bridgit 4.7 software service license, you’re purchasing a server license and one product key that activates the server for up to 500 concurrent users.
Activating your license manually
To activate your license by e-mail
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Licensing tab.
2. Right-click the license you want to activate in the
Licenses for selected server
table, and then select Activate.
The
Activate License
dialog box appears.
3. Click Activate manually, and then click Continue.
The
Manual Activation
dialog box appears.
IMPORTANT
This dialog box contains your product key and installation ID which a SMART support specialist uses to create your activation key.
4. E-mail your product key and installation ID to SMART support ( smarttech.com/contactsupport ).
You receive a reply e-mail with your activation key.
NOTE
You have 60 days from the date of installation to enter the activation key.
5. Right-click the license you want to activate in the
Licenses for selected server
table, and then select Activate.
6. Click Activate Manually, and then type the activation key.
7. Click OK.
After you activate the product key, your license information appears in the
Licenses for selected server
table and the related license status changes to
Activated
.
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INSTALLING BRIDGIT SOFTWARE
To activate your license by phone
1. Call SMART Support ( smarttech.com/contactsupport ) and request your product key and installation ID.
The SMART Support representative uses your product key and installation ID to create and provide your activation key.
2. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Licensing tab.
3. Right-click the license you want to activate in the
Licenses for selected server
table, and then select Activate.
4. Click Activate Manually, and then type the activation key.
5. Click OK.
After you activate the product key, your license information appears in the
Licenses for selected server
table and the related license status changes to
Activated
.
Removing server or user licenses
If you remove a server license or a bundle of user licenses, the product keys remain valid and you can add them again at any time.
To remove server or user licenses
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Licensing tab.
2. Right-click the license you want to remove in the
Licenses for selected server
table, and then select Delete.
A confirmation dialog box appears.
3. Click OK.
21
Chapter 3:
23
Chapter 3
Configuring the server software
Changing the server access password
Changing the meeting creation password
Changing the administrator access password
Assigning an API authorization password
Changing Bridgit server setup options
Disabling the Raise Hand feature
Configuring meeting audio settings
Using Voice over Internet Protocol (VoIP)
You can use SMART Bridgit Administration Tools on any Bridgit server to assign client access and server access passwords, to create a message of the day, and to enable remote control. If you’re using a GSN, these settings automatically update on all your Bridgit servers.
Setting passwords
You can assign, change or remove many of the passwords users and administrators use with Bridgit.
Changing the server access password
Server access passwords are optional. Assign a server access password if you want users to have to type a password before they can view the list of active meetings on a server. You can assign as many server access passwords as necessary.
IMPORTANT
If you assign a server access password, you should also assign a meeting creation password.
CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
To change server access passwords
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Security tab.
2. Select Server access password in the
Client access passwords
area.
3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear).
o
NOTES
To revoke a password, remove it from the list.
o
If the server access password and meeting creation password are identical, you’re prompted for only the server access password.
4. Click Apply.
o
NOTES
Remember to give the passwords to everyone who’s authorized to view the list of active meetings.
o
Participants who receive an e-mail invitation to join a meeting can click the link in the invitation to bypass the server access password. However, the participant can join only the meeting they’re invited to. The participant can’t view the list of other active meetings on the server.
Changing the meeting creation password
Meeting creation passwords are optional. Assign a meeting creation password if you want users to have to type a password before they can create a meeting. You can assign as many passwords as necessary.
IMPORTANT
If you assign a server access password, you must also assign a meeting creation password.
To change meeting creation passwords
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Security tab.
2. Select Meeting creation password in the
Client access passwords
area.
24
CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for example, apple;banana;pear).
o
NOTES
To revoke a password, remove it from the list.
o
If the server access password and meeting creation password are identical, you’re prompted for only the server access password.
4. Click Apply.
NOTE
Remember to give the passwords to everyone who’s authorized to create meetings.
Changing the administrator access password
Administrators can access and monitor any meeting on the Bridgit server using an administrator access password.
To assign an administrator access password
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Security tab.
2. Select Admin access password in the
Client access passwords
area.
3. Type the passwords you want to assign.
4. Click Apply.
o
NOTES
You can assign only one administrator access password.
o
The administrator appears as
Administrator
in a Bridgit meeting’s participant list but doesn’t have any special capabilities in the meeting.
o
If you create a meeting that uses the same password as the administrator’s, no meeting members appear as
Administrator
in the participant list.
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CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
Assigning an API authorization password
Only original equipment manufacturers using the Bridgit application programming interface (API) use this authorization password.
To assign an API authorization password
1. Double-click the SMART Bridgit Administration Tools icon on the server’s desktop, and then click the Security tab.
2. Select API authorization password in the
Server access passwords
area.
3. Type the password you want to assign.
4. Click Apply.
o
NOTES
You can assign only one API authorization password.
o
To revoke the password, clear the API authorization password check box.
o
Remember to give the password to third-party users whose systems are integrated with
Bridgit software.
Changing Bridgit server setup options
Administrators can change server setup information including the registered domain name and primary and secondary port numbers.
To change the server setup options
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Setup tab.
2. Modify the options as required.
Configuration changes on this page don’t take effect until you restart both the Bridgit Master
Service and the Conference Service in Windows Services Manager (see
Controlling Bridgit software services
Setting meeting options
You can configure, enable and disable several features of Bridgit that are available to meeting participants.
26
CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
Disabling remote control
To prevent presenters from sharing control of their computers with other participants, disable the remote control setting in SMART Bridgit Administration Tools.
To disable remote control
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
2. Clear the Enable Remote Control check box.
o
NOTES
Remote control is available in active meetings until they end.
o
Remote control is disabled in new meetings and the option doesn’t appear to meeting participants.
Disabling webcams
To prevent participants from sharing video, disable the webcam setting in SMART Bridgit
Administration Tools.
To disable webcams in Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
2. Clear the Enable Webcams check box.
o
NOTES
Webcams are available in active meetings until they end.
o
Webcams are disabled in new meetings and the option doesn’t appear to meeting participants.
Disabling text chat
To prevent participants from sharing chat messages, disable the text chat setting in SMART Bridgit
Administration Tools.
To disable text chat in Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
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CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
2. Clear the Enable Chat check box.
o
NOTES
Text chat is available in active meetings until they end.
o
Text chat is disabled in new meetings and the option doesn’t appear to meeting participants.
Disabling the Raise Hand feature
To prevent participants from interrupting the meeting with the Raise Hand feature, disable the feature in SMART Bridgit Administration Tools.
To disable the raise hand feature in Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
2. Clear the Enable Raise Hand check box.
o
NOTES
The Raise Hand feature is available in active meetings until they end.
o
The Raise Hand feature is disabled in new meetings and the option doesn’t appear to meeting participants.
Disabling the Knock feature
To prevent participants from knocking and entering a meeting without a password, disable the Knock feature in SMART Bridgit Administration Tools.
To disable the knock feature in Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
2. Clear the Enable Knock check box.
o
NOTES
The Knock feature is available in active meetings until they end.
o
The Knock feature is disabled in new meetings and the Knock to Join button doesn’t appear to participants trying to join the meeting.
Adding a message of the day
Select this option to create a message users see when they open the Bridgit client.
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CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
To add a message of the day
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Options tab.
2. Select the display frequency in the
Message of the day
area.
3. Type the message in the
Message of the Day
text box (maximum 256 characters).
4. Click Apply.
Configuring meeting audio settings
Using Voice over Internet Protocol (VoIP)
By default, Bridgit software’s audio is enabled, allowing meeting participants to speak to each other during meetings.
Up to nine participants in a meeting can speak concurrently using Bridgit’s VoIP feature. Bridgit’s
VoIP implementation incorporates Secure Real-time Transport Protocol (SRTP) communication on
UDP ports, processing audio data as a steady stream with minimal lag time. When more than nine people are in a meeting, participants can open and close their microphones to give others the opportunity to speak.
To disable meeting audio
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Audio/Video tab.
2. Clear the Enable Audio check box.
o
NOTES
Meeting audio is available in active meetings until they end.
o
Meeting audio is disabled in new meetings.
To select a default audio optimization when using VoIP
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Audio/Video tab.
2. Select Use VoIP Audio, and then select one of the following: o
Optimize for high audio quality provides the best quality meeting audio. It also consumes the most bandwidth.
o
Optimize for low bandwidth uses less bandwidth but doesn’t provide optimal audio quality.
29
CHAPTER 3
CONFIGURING THE SERVER SOFTWARE
Using third-party audio
If you’re using a third-party voice bridge instead of VoIP, you can provide the telephone number and meeting code to participants so they can join the meeting.
To notify participants of a third-party voice bridge
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Audio/Video tab.
2. Select Use a third-party Voice Bridge or audio-conferencing provider.
30
Chapter 4:
31
Chapter 4
Managing a GSN
Adding a remote Bridgit server to the GSN
Removing a local server from a GSN
Removing a Bridgit server from a GSN
Changing GSN server information
Manually reconnecting to a remote GSN server
Selecting or viewing GSN server information
Disabling the Pick fastest server option
A Bridgit GSN is a network of Bridgit servers in different geographical locations. A GSN optimizes bandwidth and reduces latency for enterprise Bridgit deployment.
You don’t have to install the GSN separately. Install the Bridgit server software and use SMART
Bridgit Administration Tools to configure the GSN options. See
Installing the server software
on page 15 for installation information.
Bridgit servers in a GSN
You install each server in a GSN as an independent Bridgit server. Once included in a GSN, each independent server becomes a node in the network with independent server capabilities.
NOTE
The requirements for a GSN server are the same as a standard Bridgit server. See
Preparing for installation
CHAPTER 4
MANAGING A GSN
Setting up a local GSN server
When you install Bridgit server software, a shortcut to SMART Bridgit Administration Tools appears on your desktop.
NOTES l
Changes made on the
Options
,
Audio
and
Security
tabs in SMART Bridgit Administration
Tools on one server in a GSN automatically apply to all servers in that GSN.
l
Your server name should describe your local server in plain language.
l
The server password is used by other servers in the GSN to add your server. This password is mandatory.
To set up your local GSN server
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Type a name for your server in the
Description
box in the
Server setup information
area.
3. Type a password for the server in the
Server password
box.
4. Click Apply.
NOTE
The Apply button is enabled when you enter a server password.
Adding a remote Bridgit server to the GSN
To add a remote Bridgit server to the GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Click Add.
The
Add Server
dialog box appears.
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MANAGING A GSN
3. Type the server address, server port and GSN password for the server you want to add, and then click OK.
o
NOTES
All three boxes must be filled in before the OK button is available.
o
If you try to subscribe to your own server, an error message appears.
o
If there’s no GSN but you have two servers and want to form a GSN with them, you can use either server to add the other.
o
If there are two or more servers in a GSN, you can’t add your server to that GSN. An existing member must add your server.
Once you add the server, the
Server list
displayed on every member server of the GSN updates with the new server information. If meetings are running that include these servers, the
Conference Server
list on the
Meetings
tab also updates.
Removing a local server from a GSN
To remove a local server from a GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Select the local server you want to remove in the
Server list
.
3. Click Remove Local, and then click OK to confirm.
o
NOTES
The server is removed from every user’s
Server list
.
o
If clients are connected to meetings at the time of the server removal, they remain on the
Meetings
list of the server computer hosting them.
Removing a Bridgit server from a GSN
To remove a Bridgit server from a GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Select the server you want to remove in the
Server list
.
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CHAPTER 4
MANAGING A GSN
3. Click Remove, and then click OK to confirm.
o
NOTES
The server is removed from every user’s
Server list
.
o
If clients are connected to meetings when the server is removed, they remain on the
Meetings
list of the server computer hosting them.
Changing GSN server information
To change GSN server information
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Type new information in the
Description
box or the
Server password
box.
3. Click Apply.
The new information is pushed to all other servers in the GSN.
Manually reconnecting to a remote GSN server
To manually reconnect to a remote GSN server
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Select the server you want to connect to in the
Server list
.
3. Click Reconnect.
NOTE
The Reconnect button is unavailable when there’s already a valid connection or when no server is selected.
Ending a GSN meeting
To end a meeting on the local GSN server
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Meetings tab.
2. Select a meeting in the list.
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CHAPTER 4
MANAGING A GSN
3. Click End meeting.
NOTE
You can end meetings that exist on your local server only. If the meeting is created on a remote server, the End Meeting button is unavailable.
Bridgit clients in a GSN
Bridgit clients in a GSN detect and connect to the GSN server with the fastest connection speed.
Once this selection and connection is complete, the GSN optimizes the bandwidth for the network.
Connecting to a GSN server
Connecting to GSN servers is similar to connecting to a single Bridgit server. The main difference is that the SMART GSN client automatically detects the fastest server in the GSN and connects you to it, regardless of the server address you enter.
To connect to the GSN
1. In your Internet browser, go to your Bridgit server.
2. Click the Download Software link, and then run the client software.
Selecting or viewing GSN server information
To select or view a GSN server
1. Double-click the SMART Bridgit icon on your desktop.
The
SMART Bridgit Software
dialog box appears.
2. Click the server icon in the bottom-left corner of the
SMART Bridgit Software
dialog box, if you want to connect to a different server.
The
Server Information
dialog box appears.
o
NOTES
Starting server
is the name or address you typed into your browser.
o
Fastest server
is the name or address of the fastest server in the GSN.
3. Type the name of the new server or select a server from the drop-down list.
4. Click Connect.
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CHAPTER 4
MANAGING A GSN
Disabling the
Pick fastest server option
NOTE
For best results, SMART recommends always using the
Pick fastest server
option.
To disable the
Pick fastest server
option
1. Double-click the SMART Bridgit icon on the server’s desktop.
The
SMART Bridgit Software
dialog box appears.
2. Click the small SMART Bridgit icon in the upper-left corner.
3. Select About SMART Bridgit.
The
About SMART Bridgit Software
dialog box appears.
4. Click the Technical Support tab, and then click the Troubleshooting tab.
5. Clear the Pick fastest server check box in the
Connection
area.
The next time you connect to a GSN, you connect to the server you designate, regardless of connection speed and network traffic.
36
Chapter 5:
37
Chapter 5
Administering the server software
Broadcasting messages to meeting participants
Viewing and saving usage reports
Viewing and saving server usage reports
Controlling Bridgit software services
Customizing the Bridgit server’s web page
Downloading the Bridgit client
Bridgit server software includes an administration tools application. You can use SMART Bridgit
Administration Tools to configure servers and view their statuses, manage your Bridgit software licenses, as well as to change passwords, sharing settings and remote control settings. You can also use the administration tools to set up a message of the day and to configure chat and video settings.
When you install Bridgit server software, a shortcut to SMART Bridgit Administration Tools appears on the server’s desktop.
Viewing status information
You can use SMART Bridgit Administration Tools to view status information for Bridgit server software, including active meetings, licenses and server usage.
CHAPTER 5
ADMINISTERING THE SERVER SOFTWARE
Viewing active meetings
To view active meetings
Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Meetings tab.
A table of active meetings appears. The table includes the following information: o
When the meeting was created o
The meeting’s name o
Who created the meeting o
The number of participants o
The GSN server hosting the meeting
Broadcasting messages to meeting participants
To broadcast a message to all meeting participants
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Meetings tab.
2. Select the meeting to which you want to broadcast a message, and then click Send Message.
3. Type the message you want to broadcast in the
Message
box.
4. Click OK.
Your message appears on each meeting participant’s screen.
Viewing status information
To view status information
Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
A table of active servers appears. The table includes the following information: o
Server IP address or domain name o
A description of the server o
The port being used for the server o
The number of active meetings
38
CHAPTER 5
ADMINISTERING THE SERVER SOFTWARE o
The server’s status, which can include the following: o
Alive – the server is active and users can connect.
o
Offline – the server is offline or the local server is unable to contact it o
On hold – an administrator placed the server on hold
Viewing and saving usage reports
Viewing and saving server usage reports
To view server usage reports
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Report tab.
A server usage report for the current week appears.
2. Use the Report start date and Report end date calendars to select report dates, and then click Refresh.
A report appears for the period you select.
To save a server usage report as a text file
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Report tab.
A server usage report for the current week appears.
2. In the server usage report, select the entries you want to save.
OR
Ensure no entries are selected if you want to save the entire report.
3. Click Save Report.
If no entries are selected, a
Save As
dialog box appears. Skip to step 5.
OR
If entries are selected, a
Save All Items
dialog box appears. Proceed to step 4.
4. Click Save All Entries or Save Selection.
A
Save As
dialog box appears.
5. Enter a file name and destination, and then click Save.
39
CHAPTER 5
ADMINISTERING THE SERVER SOFTWARE
Setting log purge frequency
You can control how long the log stores information about server usage. The default value is 30 days, which means log entries older than 30 days are automatically deleted from the log. You can use any setting between 1 and 120 days.
To set log purge frequency
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Report tab.
2. Enter the number of days you want the log to store information for in the
Logs purged after
box.
3. Click Apply.
Managing servers and meetings
You can change the connection status of servers and end meetings using SMART Bridgit
Administration Tools.
Placing a server on hold
When you place a server on hold, it doesn’t allow users to connect, but it doesn’t end active meetings.
Place a server on hold when you want to perform maintenance on the server. This allows active participants to finish their meetings, and allows you to maintain the server when they’re finished.
To place a server on hold or reactivate it
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Servers tab.
2. Select the server in the
Server list
that you want to place on hold or to reactivate.
3. Click On Hold, and then click OK when asked to confirm.
The server status changes to
On Hold
.
OR
Click Re-activate.
The server status changes to
Alive
.
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CHAPTER 5
ADMINISTERING THE SERVER SOFTWARE
Ending a meeting
To end a meeting
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Meetings tab.
2. Select the meeting you want to end, and then click End Meeting.
3. If you want to broadcast a message to meeting participants as the meeting ends, type it in the
Message
box.
4. Click OK.
A notification dialog box and your message appears on each meeting participant’s screen, and the meeting ends.
Controlling Bridgit software services
You can use the Windows Services administration console to control Bridgit software services without restarting the computer.
IMPORTANT
If you stop the services from the Windows Services administration console, all meetings currently running end without warning the users.
To control Bridgit software services
1. Open the Windows Services administration console (Control Panel > System and Security >
Administrative Tools > Services).
2. Double-click SMART Bridgit Master Service.
The
SMART Bridgit Master Service Properties
dialog box appears.
3. Click Start, Stop, Pause, Restart or Resume in the
General
tab to control the service.
4. Click OK.
5. Double-click SMART Bridgit Meeting Service.
The
SMART Bridgit Meeting Service Properties
dialog box appears.
6. Click the General tab.
7. Click Start, Stop, Pause, Restart or Resume to control the service.
8. Click OK.
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CHAPTER 5
ADMINISTERING THE SERVER SOFTWARE
Customizing the Bridgit server’s web page
After you configure the Bridgit server, users can download the Bridgit client by visiting the server’s address in an Internet browser.
To customize the Bridgit server’s web page
1. Go to C:\Program Files (x86)\SMART Technologies\SMART Bridgit\res.
2. Back up the following files by copying them to a temporary location: o
ClientDownloadPageWin.htm
o
ClientDownloadPageMac.htm
o
ClientDownloadPageiOS.htm
3. Customize the above files.
The files should contain links to download the Bridgit client for Windows operating systems,
Mac OS X operating system software or iOS operating system software.
File
ClientDownloadPageWin.htm
ClientDownloadPageMac.htm
ClientDownloadPageiOS.htm
Link
<a href="Bridgit.exe">
<a href="Bridgit.zip">
<a href="[Bridgit app store URL]">
Downloading the Bridgit client
To download the Bridgit client
1. In your Internet browser, go to your Bridgit server.
2. Click the Download Software link, and then run the client software.
42
Chapter 6:
43
Chapter 6
Using SMART Scheduler
Installing SMART Scheduler server software
Locating the SMART Scheduler server software installation file
Configuring SMART Scheduler server
Upgrading SMART Scheduler server
Installing the SMART Scheduler Outlook add-in
Installing the SMART Scheduler Outlook add-in from a command line
Removing the SMART Scheduler Outlook add-in
If you’re using a Windows operating system, the SMART Scheduler option integrates the Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients. This enables you to schedule single or recurring meetings that use Bridgit software.
Installing SMART Scheduler server software
As shown in the following diagram, a SMART Scheduler server can manage only one
Microsoft Exchange mailbox but multiple Bridgit servers (if those Bridgit servers are the same version).
CHAPTER 6
USING SMART SCHEDULER
1
2
N
1 2 N
IMPORTANT l
Because a SMART Scheduler server can manage only one Microsoft Exchange mailbox, all
SMART Scheduler Outlook add-ins linked to the mailbox must be the same version.
l
As indicated in
Upgrading SMART Scheduler server
on page 46, upgrade all components of
the Bridgit ecosystem (Bridgit servers, SMART Scheduler server and
SMART Scheduler Outlook add-ins) at the same time.
Locating the SMART Scheduler server software installation file
The SMART Scheduler server software installation file is included with your Bridgit server software.
To locate the SMART Scheduler server software installation file
On the computer where you’re installing the software, browse to your Bridgit server by typing http://
[yourserver.com]
/SMARTSchedulerServerSetup.exe
in the address bar, where
[yourserver.com]
is the URL of your Bridgit server.
OR
On your Bridgit server, go to
C:\Program Files (x86)\SMART Technologies\SMART Bridgit\
SMARTSchedulerInstallers
44
CHAPTER 6
USING SMART SCHEDULER and then copy the SMARTSchedulerServerSetup.exe file to the computer you’re installing it on.
Installing the software
The ports that the Microsoft Exchange Server or Exchange client use depend upon the versions installed. The network administrator can restrict the Exchange Server’s range of allowed TCP ports or can map static TCP ports. Refer to the
Microsoft Exchange Server and Outlook clients
section in this article http://support.microsoft.com/kb/832017 .
IMPORTANT
Before installing SMART Scheduler server software, you must install Microsoft .NET Framework 4
Client Profile. If the installer is unable to find Microsoft .NET Framework 4 Client Profile, it prompts you to install this prerequisite software.
To install SMART Scheduler server software
1. Double-click the SMARTSchedulerServerSetup.exe installation file.
The
SMART Scheduler server – InstallShield Wizard
welcome screen appears.
NOTE
The installer doesn’t run on computers that have Microsoft Outlook installed.
2. Click Next to continue.
The
Software License Agreement
appears.
3. Read the agreement. If you accept it, click I accept, and then click Next.
NOTE
If you want to keep a hard copy of the agreement for your records, click Print.
The
Destination Folder
dialog box appears.
4. Click Next to install to the default folder, or click Change to specify another folder location.
5. Click Install.
If the installation is successful, the
InstallShield Wizard Completed
dialog box appears.
6. Click Configure to set up the mailbox.
The
SMART Scheduler server Configuration
dialog box appears.
45
CHAPTER 6
USING SMART SCHEDULER
7. Type your SMART Scheduler e-mail credentials and Windows authentication information in the appropriate boxes, and then click OK.
The setup application installs the SMART Scheduler server which runs as a service. The application then verifies that the specified Windows user account has access to the Microsoft
Exchange mailbox and that the mailbox is functioning correctly. Any errors are reported to you.
Configuring SMART Scheduler server
After you install SMART Scheduler server software, you can change the server name and password settings.
To change the SMART Scheduler server settings
1. Browse to where you installed SMART Scheduler server and double-click the
SMARTSchedulerServerConfig.exe file.
The
SMART Scheduler Server Configuration
dialog box opens.
2. Change your SMART Scheduler e-mail credentials or Windows authentication information as required.
3. Click OK to save the changes.
IMPORTANT l
If you change the SMART Scheduler e-mail address, none of the meetings scheduled using the old e-mail address will run.
l
After changing the e-mail address on the server, you must also change the e-mail address in the SMART Scheduler Outlook add-in. For instructions, see
To change the SMART Scheduler settings for all new meetings
in your
Bridgit 4.7 user’s guide
( smarttech.com/kb/170396 ) or
Bridgit Help.
Upgrading SMART Scheduler server
To upgrade your SMART Scheduler server software
1. Upgrade your Bridgit server.
See
Upgrading Bridgit server software
2. Upgrade your SMART Scheduler server software.
See
Installing SMART Scheduler server software
46
CHAPTER 6
USING SMART SCHEDULER
3. Upgrade SMART Scheduler Outlook add-in.
See
To upgrade the add-in from a command line
Installing the SMART Scheduler Outlook add-in
The SMART Scheduler Outlook add-in enables you to automatically create a Bridgit meeting that accompanies a Microsoft Outlook meeting.
You can install the add-in on any computer that can communicate with your Bridgit server, but the add-in must be installed and configured by an administrator. Once the add-in is installed, any user can change individual profile settings. These changes affect only the profile of the user that set them. The administrator settings remain the same.
IMPORTANT
Close Outlook before you download the .msi file and install the add-in.
To download the .msi file
1. Go to:
Path Outlook version
32 bit
64 bit http:// http://
[yourserver.com]
/SMARTSchedulerOutlookAddinSetupx86.msi
[yourserver.com]
/SMARTSchedulerOutlookAddinSetupx64.msi
where
[yourserver.com]
is the address for your Bridgit server.
2. Press ENTER.
3. Click Run to install the file.
The
SMART Scheduler Outlook Add-in – InstallShield Wizard
welcome page appears.
To install the SMART Scheduler Outlook add-in
1. Press Next in the welcome screen.
The
Software License Agreement
page appears.
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USING SMART SCHEDULER
2. If you accept, click I accept, and then click Next.
NOTE
If you want to keep a hard copy of the agreement for your records, click Print.
The
Destination Folder
page appears.
3. Click Next to install to the default folder, or click Change to specify another folder.
The
SMART Scheduler Outlook Add-in Preferences
page appears.
4. Type the name of the
Default Bridgit Server
to use when setting up Bridgit meetings.
5. Type the SMART Scheduler e-mail address.
NOTE
The Microsoft Exchange Server administrator creates this address when he or she creates the mailbox on the Microsoft Exchange Server.
6. If you want the meetings to be password protected by default, leave Password protect meetings by default selected.
7. If you want to use formatting in your messages, select Preserve Rich Text formatting.
Otherwise, clear the check box to use plain text.
NOTE
Rich text formatting can cause unexpected behavior when you use the SMART Scheduler
Outlook add-in with other third-party Outlook add-ins and extensions.
8. Click Next.
The
Ready to Install the Program
page appears.
9. Click Install.
When the add-in successfully installs, the
InstallShield Wizard Completed
page appears.
10. If you want Outlook to start after the wizard closes, leave Start Outlook selected.
11. Click Finish to close the wizard.
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Installing the SMART Scheduler Outlook add-in from a command line
To install the add-in from a command line
1. Open a Command Prompt window, then type cmd in the
Open
box, and then click OK.
The
cmd.exe
dialog box appears.
2. Type cd followed by a space, and then type the path to the directory that contains the installer.
3. Execute the installer with any appropriate msi-related parameters.
NOTE
For a list of msi-related parameters, type msiexec /? and press ENTER.
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4. Specify configuration options for the installer.
Option
SERVERNAME
USEPASSWORD
MAILBOX
USERTF
Description
The address of the Bridgit server on which your SMART Scheduler meetings will run.
Whether your SMART Scheduler meetings are password protected (0 or 1).
The SMART Scheduler e-mail address
NOTE
The Microsoft Exchange Server administrator creates this address and the mailbox on the Microsoft Exchange Server at the same time.
Specifies whether your e-mail messages use rich text formatting (1) or plain text formatting (0).
EXAMPLE msiexec.exe /i "C:\[Source file location]\
SMARTSchedulerOutlookAddinSetupx86.msi" /qn
SERVERNAME=[yourserver.com] USEPASSWORD=1 USERTF=1
MAILBOX="[Scheduler mailbox]" where
[Source file location]
is the path to the .msi file,
[yourserver.com]
is the URL of your
Bridgit server, and
[Scheduler mailbox]
is the SMART Scheduler e-mail address.
NOTE
If you have a space in your mailbox name, you must use double quotations marks before and after the name. If there is no space, quotation marks are not required.
5. Press ENTER.
The SMART Scheduler Outlook add-in installs.
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To upgrade the add-in from a command line
1. Upgrade Bridgit server software (see
Upgrading Bridgit server software
SMART Scheduler server software (see
Installing SMART Scheduler server software
2. Follow the steps in
To install the add-in from a command line
on page 49, and then close and
restart Outlook.
NOTE
You can leave Outlook running during the upgrade, but you must restart it for the changes to take effect.
Removing the SMART Scheduler Outlook add-in
IMPORTANT
Do not remove files for other SMART software products you want to continue to use. If you are unsure, contact SMART support for more information.
Software version
4.0
4.1
4.2
4.5
4.6
4.6 SP1
4.7
Before you can perform the default removal procedure, you must obtain the product code for your version of SMART Scheduler Outlook add-in. You can find your product code in the following table:
Product code
{916243FB-5A56-4CF1-B75B-6F4236977C12}
{EF2064B4-D050-4A45-B28A-F8BA573AB0B5}
{2F255E33-D2B6-4EC5-BE45-124E7A6BE420}
{2F255E33-D2B6-4EC5-BE45-124E7A6BE420}
{B600355A-F5A2-44BA-8C3E-A56792F5654E}
{B7C3471A-CE8F-44C2-A79C-5E3606D7E46A}
NOTE
Include the braces when entering a product code value.
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To remove the add-in from the uninstaller
1. Open Windows Control Panel’s Install or Remove Programs tool.
2. Remove the installed SMART Scheduler Outlook add-in software.
To remove the add-in from a command line
1. Open a Command Prompt window.
2. Type the following command (including quotation marks), and then press ENTER: msiexec.exe /x"[Path to .msi]\
SMARTSchedulerOutlookAddinSetupx86.msi" /q
OR
Type the following command, and then press ENTER: msiexec.exe /x[Product code] /q
52
Chapter 7:
53
Chapter 7
Bandwidth and scalability
Examples of bandwidth requirements
Bandwidth requirements
Bridgit software performs best when you allocate at least 1 Mbps of network bandwidth on your server for each meeting participant, both inbound to, and outbound from, the server.
EXAMPLE
If you have a 5 Mbps bandwidth connection to your server, you can support up to five concurrent participants with four open microphones and four webcams at optimal performance
(1 Mbps per user × 5 users = 5 Mbps).
Use the following table to estimate bandwidth requirements for Bridgit software.
Bridgit software resource
One shared desktop with a 1024 × 768 resolution
One open microphone using the standard quality setting
One open microphone using the low quality setting
One open webcam using the standard quality setting
One open webcam using the moderate quality setting
One open webcam using the low quality setting
Bandwidth required
9 Kbps
25 Kbps
15 Kbps
250 Kbps
200 Kbps
60 Kbps
CHAPTER 7
BANDWIDTH AND SCALABILITY
TIP
Most shared desktops maintain a bandwidth load of about 9 Kbps. However, the bandwidth required for a shared desktop depends on the display’s resolution, the complexity of the content being shared and the frequency at which the content changes. For example, a shared desktop with a photographic desktop background requires more bandwidth than a shared desktop with a plain, solid colored background.
As an extreme example, a shared desktop with a complex photographic background and frequent content changes can peak at 1800 Kbps, while maintaining an average of 300 Kbps.
Examples of bandwidth requirements
The following table can help you determine typical bandwidth usage for Bridgit meetings.
Bridgit resource
One shared desktop with a resolution of 1024 × 768
Four open microphones using the standard quality setting
Four open webcams with moderate activity
Total bandwidth required for each participant
Total bandwidth required for all
4 participants
Bandwidth required
9 Kbps
25 Kbps × 4 = 100 Kbps
200 Kbps × 4 = 800 Kbps
9 Kbps + 100 Kbps + 800 Kbps = 909 Kbps
909 Kbps × 4 participants = 3,636 Kbps or 3.636 Mbps
Scaling Bridgit
Bridgit software is scalable. Bridgit server software maintains its availability, reliability and performance when the number of meeting participants increases on the server.
54
Appendix A:
55
Appendix A
Troubleshooting
Using the Bridgit troubleshooting tool
Monitoring a meeting’s performance – presenter
View the meeting performance for each participant
Monitoring a meeting’s performance – participant
Viewing the meeting performance for your computer
Verifying communication protocol
Measuring latency and packet loss
Troubleshooting Bridgit server connections
Verifying the network’s DNS configuration
Verifying Bridgit server configuration
Manually updating the Windows registry
Configuring the client’s HOSTS file
Verifying port forwarding and firewall configuration
Troubleshooting administration tool connections
Directing IP traffic to the Bridgit server
Moving the server’s IP address to the top of the IP settings list
Stopping applications using the server’s IP port
Troubleshooting SMART Scheduler
This section includes troubleshooting topics and information on how to get technical support. It also shows how you can use the Bridgit software troubleshooting tool to optimize your system configuration and resolve problems.
APPENDIX A
TROUBLESHOOTING
Using the Bridgit troubleshooting tool
Bridgit software has a troubleshooting tool that you can use to determine the cause of issues you could have.
To open the troubleshooting tool
1. Open Bridgit client software and create a test meeting.
The Bridgit lobby screen appears.
2. Select Menu > About SMART Bridgit.
The
About SMART Bridgit Software
dialog box appears.
3. Select Technical Support > Troubleshooting.
The
Troubleshooting
dialog box appears.
The features of the
Troubleshooting
dialog box are described in the following sections: l
Screen capture technology
l
Sharing color quality
l
Audio
l
Connection
l
Ink
For more assistance, contact SMART Support ( smarttech.com/contactsupport ).
Screen capture technology
This section provides an overview of the various technologies that Bridgit software uses when you share your desktop during a meeting.
Bridgit software uses the following three types of technology to share screens during a meeting.
Type of technology
Mirror drivers
Description
Bridgit software attempts to use this sharing method first because it offers the best performance. It requires an installation which is automatically done if you have administrator rights.
NOTE
Mirror drivers behave unexpectedly on computers with Windows 7 operating systems.
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Type of technology
Redraw hooks
Description
Bridgit software reverts to using redraw hooks if it can’t use mirror drivers.
Redraw hooks are automatically downloaded from the server when needed and perform a screen capture every time something changes on the screen.
NOTE
Redraw hooks behave unexpectedly on computers with Windows 7 operating systems.
Four times per second capture
If Bridgit software can’t use either of the above technologies, it captures the shared screen four times per second, compresses the image, and then sends it to the recipient. This method offers the lowest performance, but it uses the lowest bandwidth.
Use the options outlined in this section to resolve issues with sharing speed and image quality.
When to use / why it’s important Field/option
Presenting status
Description l
Displays either
Not currently presenting
or the method of screen capture in use: o
Capturing screen 4 times per second (display 0)
o o
Using RedrawHooks.dll
(display 0)
Using mirror driver
(display 0)
Hardware acceleration status
Indicates whether hardware acceleration is on or off.
Mirror driver availability l l l
available
– The mirror driver is installed.
unavailable
– The mirror driver isn’t installed.
disable by OS
– Your computer has Windows 7, which causes the mirror driver to behave unexpectedly.
If you use a low-end video card in your system and you disable hardware acceleration, you increase the performance of your computer.
When video mirroring is active, each time the system draws to the primary video device at a location inside the mirrored area, a copy of the draw operation is executed on the mirrored video device in real time.
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Field/option
Enable redraw hooks
Enable mirror driver
Description
Select to share using redraw hooks.
NOTE
Redraw hooks behave unexpectedly with Windows 7 operating system.
Select to share using mirror driver.
When to use / why it’s important
If your pointer is flickering, you might want to try clearing this option.
l l
If your shared applications aren’t being captured correctly, you might want to try clearing this option.
Otherwise, leave this option enabled.
Sharing color quality
Use the following options to adjust the quality of shared color images and video.
Field
Share in full color
Optimize desktop for sharing
Description l l
Select to share in the highest color depth available (usually 24 or 32 bits per pixel).
Clear to share in 256 color mode.
Slows down the frequency of screen captures and removes your desktop background to decrease the amount of bandwidth used.
When to use / why it’s important
Clearing this option causes bandwidth usage to drop, but it increases the load on the presenter’s computer. The image quality of the shared screen is reduced.
This option is cleared by default.
You can select it to improve sharing when bandwidth is limited.
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APPENDIX A
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Audio
Use the following options to adjust your audio settings.
Option
Enable echo cancellation
Enable AGC
Description
Enables echo cancellation for
VoIP audio.
Enables automatic gain control
(AGC).
When to use / why it’s important l l l
Clear this option only if the computer’s power is very limited, because it takes slightly more processing power to have this enabled.
Some hardware devices contain echo cancellation that Bridgit’s software-based echo cancellation can interfere with.
Clear this option if you are having problems with echo cancellation.
l l
AGC adjusts the volume of your microphone to a reasonable level in case you have your volume set too high.
Clear this option if you prefer full control over the volume.
Connection
This section provides server connection status details, as well as information on ports and proxy connections.
Field
Starting server
Fastest server
Description
Displays the server name that you typed when you connected
Bridgit software to the server.
l l
Displays the server in the Global
Server Network (GSN) that you’re connected to.
Bridgit software selected this server due to its speed of connection.
When to use / why it’s important l
Status only l
To change which server is in use, double-click the SMART Bridgit
Client icon on your desktop or in the Dock, and then click the server icon .
l
Status only l
Bridgit software detects this server automatically.
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APPENDIX A
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Field
TCP port
UDP port
Proxy connection
Pick fastest server
Description
Displays the port your system is using for screen sharing, video conferencing and chat.
The port used for VoIP audio.
Fallback communication protocol when TCP/UDP is restricted.
Select to enable the automatic selection of the fastest server.
When to use / why it’s important
Status only
Status only
Status only
If you clear this option, Bridgit software connects to the server you specified, regardless of whether there is a faster server available in the same GSN.
Ink
Clear this check box to disable Bridgit’s remote and local ink ability. This is useful if you want to write on a SMART Board interactive whiteboard instead of using Bridgit software’s ink capability.
Monitoring a meeting’s performance – presenter
When you present in a meeting, an hourglass could appear on the Show/Hide Participant List button while Bridgit software sends updates to the other participants. The hourglass disappears once all the participants can see your desktop.
If the hourglass remains, one or more participants are lagging behind the meeting.
View the meeting performance for each participant
To view the meeting performance for each participant
Click the Show/Hide Participant List button .
The participant list appears. The delay interval (in seconds) appears to the right of the name of the participant who’s lagging. The chat icon is also covered by an hourglass.
If participants continue to lag behind the meeting, you can take steps to improve the meeting’s performance.
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APPENDIX A
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Improving performance
If you’re presenting a meeting and you find that some participants are seeing events on your desktop several seconds after they happen, you can try a number of things: l
Use a solid-color desktop background rather than a complex wallpaper.
l
Disable animations or fades in list boxes, windows, menus, ToolTips and so on.
l
Stop sharing your webcam.
l
Optimize your desktop for sharing. Select Menu > About SMART Bridgit > Technical Support
> Troubleshooting, and then select Optimize desktop for sharing and click OK.
l
Reduce the screen resolution in your operating system’s display settings or share only a portion of the desktop.
o
NOTES
The procedure for reducing the desktop resolution varies between versions of Windows operating system. However, the option is always available in Control Panel > Display >
Settings.
o
The procedure for reducing the desktop resolution varies between versions of the Mac operating system software. However, the option is always available in Apple ( ) menu >
System Preferences > Displays.
o
If you’re the meeting owner, you can choose an audio optimization setting that could improve performance.
If none of these options helps significantly, contact your network administrator and report that you’re experiencing slow network performance.
Monitoring a meeting’s performance – participant
When you view the shared desktop, the Show/Hide Participant List button turns yellow if your computer is 5 to 10 seconds behind the presenter’s. If your computer is more than 10 seconds behind the presenter’s, the Show/Hide Participant List button turns red .
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APPENDIX A
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Viewing the meeting performance for your computer
To view the meeting performance for your computer
Click the Show/Hide Participant List button .
The delay interval (in seconds) appears to the right of your name.
If your computer continues to lag behind the meeting, you and the presenter can take steps to improve performance.
Improving performance
If you’re participating in a meeting and you see events on the presenter’s desktop several seconds after they happen, you can try a number of things: l
Hide the webcam window.
l
Stop sharing your webcam.
l
Stop using audio and use text messaging (chat) instead.
l
Avoid using the
Fit presenter’s desktop to dialog box
option if you’re using a less powerful computer. If your desktop is the same size or larger than the presenter’s, you can view the shared desktop in Full Screen mode without using scroll bars.
NOTE
This can improve performance for slow computers, but not for slow networks.
l
Reduce the level of Windows hardware acceleration. Select Control Panel > Display >
Settings > Advanced. Click the Troubleshoot tab and drag the level of
Hardware acceleration
toward None. Test Bridgit software’s performance and reduce the hardware acceleration more if necessary.
NOTE
This can improve performance for slow computers, but not for slow networks.
If none of these options helps significantly, contact your network administrator and report that you’re experiencing slow network performance.
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APPENDIX A
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Minimizing network latency
This topic details steps you can take if your client’s program is slow or unresponsive during a meeting. Latency, the time lag between sending a message to a remote computer and receiving a response, can cause noticeable performance issues in Bridgit software.
Symptoms
Solution
Other suggestions l
Connecting to the Bridgit server takes a long time.
l
The screen updates slowly when you view a shared desktop.
l
Bridgit software doesn’t respond to your mouse or keyboard when you use remote control.
Try the following to troubleshoot network latency issues: l l l l
Verify that you’re using TCP and UDP network protocols. See
Verifying communication protocol
Check if you’re connecting through a proxy server. See
Bridgit and firewalls
Check your network bandwidth. See
Examples of bandwidth requirements
Measure latency and packet loss rate. See
Measuring latency and packet loss
Because you have limited control over the network outside of your LAN, you have limited control over network latency issues. However, you might be able to improve the connection between your LAN and your Internet Service
Provider (ISP).
You can try these options: l l
Read the specifications of your server and client computer Ethernet card throughput rates. Also, check your network device rates. If they’re low, upgrade the hardware.
Verify that your Internet transmit and receive speeds match the speed guaranteed by your ISP.
Verifying communication protocol
Bridgit software uses three types of network protocols: l
TCP for data and video l
UDP for VoIP audio l
HTTP if a client is unable to connect to the server using TCP
Communications using TCP and UDP have lower network delays than those using HTTP protocol, and using them helps to prevent latency issues.
Use Bridgit software’s troubleshooting tool to determine the network protocol you’re using. See
Using the Bridgit troubleshooting tool
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APPENDIX A
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Ensure that values appear in the
TCP Port
and
UDP Port
fields. If these fields have
N/A
in them, or if the
Proxy Connection
option is selected, contact your administrator to open the TCP and UDP ports to connect to the Bridgit server. See
Administering the server software
Bridgit and firewalls
on page 12 for information about configuring firewalls and proxy servers.
Checking for firewalls
To determine if the client is behind a firewall
1. On the client computer, open the Bridgit troubleshooting tool. See
Using the Bridgit troubleshooting tool
The
Connection
area displays the ports and protocols the client computer is using to communicate with the server. If a client is communicating through a proxy server or if the client’s
UDP and secondary TCP ports are blocked by a firewall, the
Proxy Connection
check box is selected.
2. Contact your administrator to open the TCP and UDP ports to connect to the Bridgit server.
Measuring latency and packet loss
Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination. Packet loss rates depend on factors including bandwidth, communication path reliability and router buffer size. When packets are lost, latency increases as the network devices try to recover the information.
Windows operating systems include the PathPing tool to measure packet loss rate and latency.
PathPing sends packets to each router on the path to a destination for an interval, and then it computes results based on the packets returned from each hop. Since PathPing shows how much packet loss is seen for any router or link, you can determine which routers or links are causing network problems. For more information on using PathPing to determine network latency and packet loss, see the Microsoft website.
Troubleshooting Bridgit server connections
This section helps you resolve connection issues that are caused by your Bridgit server software or your network environment.
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APPENDIX A
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Bridgit server connection issues can result from an incorrect domain name server (DNS) configuration for routing to the Bridgit server or from the server computer’s domain and IP address and port forwarding settings on the network servers, routers or firewalls.
Symptoms
Solution l l
When a Bridgit client connects to a Bridgit server that’s running on the same computer, a
The [servername.com] server is not available. Try again later or select another server
error message appears.
This error message can also appear when a client’s software causes the issue.
When you’re unable to connect to Bridgit server software and Bridgit client software is causing the issue, see
You’re unable to connect to the
Bridgit server because of issues with the Bridgit client computer
( smarttech.com/kb/099567 ).
An error message appears when you connect to a Bridgit server from an
Internet browser.
Verify that you’re using the latest version of Bridgit server software. See
Upgrading Bridgit server software
on page 19. If the software upgrade
doesn’t resolve the issue, try these procedures: l
Verifying the network’s DNS configuration
l
Verifying Bridgit server configuration
l
Manually updating the Windows registry
l
Configuring the client’s HOSTS file
l
Verifying port forwarding and firewall configuration
Verifying the network’s DNS configuration
Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s
DNS is the same as the Bridgit server’s IP address.
To verify that the DNS is configured correctly
1. Open a Command Prompt window on the Bridgit server, type ipconfig and then press ENTER.
The server’s network configuration information appears, including its IP address.
2. Type nslookup
[Server domain name]
and then press ENTER.
OR
Type ping
[Server domain name]
using the domain name for the Bridgit Server, and then press
ENTER.
The IP address that the network’s DNS resolves to appears.
3. Compare the IP addresses.
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APPENDIX A
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NOTES l
If the IP addresses are the same, the network’s DNS is configured correctly. See
Troubleshooting Bridgit server connections
l
If the IP addresses are different, the network’s DNS isn’t configured correctly.
OR
The Bridgit server is located on a LAN or virtual LAN but the domain name resolves to a router on a different LAN, and your network’s router doesn’t allow loop-back communication. See
Configuring the client’s HOSTS file
on page 68 to add the domain name to the Windows
HOSTS file.
Verifying Bridgit server configuration
Verify the domain name or IP address, and then configure Bridgit server software.
To verify the domain name or IP address
1. Double-click the SMART Bridgit Administration Tools shortcut on the server’s desktop, and then click the Setup tab.
For more information, see
Configuring the server software
NOTE
If the
SMART Bridgit Administration Tools
window doesn’t appear, see
Manually updating the
Windows registry
on the next page to enter the domain name or IP address manually in the
Windows registry.
2. Compare the domain name or IP address in the
Registered Domain Name
box to the domain name or IP address you compared in
Verifying the network’s DNS configuration
3. If the domain names or IP addresses are the same but clients are still unable to connect to the server, see
Verifying the network’s DNS configuration
on the previous page to verify the port
forwarding and firewall configurations.
If the domain names or IP addresses are different, type your Bridgit server’s domain name or IP address in the
Registered Domain Name
box, and then click Apply.
The
Restart Services
dialog box appears.
4. Click Close Administrative Tools.
The
SMART Bridgit Administration Tools
dialog box closes.
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APPENDIX A
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5. Select Start > Control Panel > System and Security > Administrative Tools > Services.
The
Services
dialog box appears.
6. Right-click SMART Bridgit Master Service, and then select Restart.
The
SMART Bridgit Master Service
restarts.
NOTE
Other Bridgit clients disconnect from the Bridgit server when you complete this procedure.
7. Right-click SMART Bridgit Conference Service, and then select Restart.
The
SMART Bridgit Conference Service
starts.
NOTES
If clients are still unable to connect to the server, see
Verifying the network’s DNS configuration
on page 65 to verify the port forwarding and firewall configurations.
Manually updating the Windows registry
CAUTION
Use caution when you open the Windows registry editor. If you incorrectly modify the Windows registry, you can damage your computer’s operating system. Back up your registry before performing the following procedure.
To enter the domain name or IP address in the Windows registry
1. Start the Windows registry editor and browse to HKEY_LOCAL_MACHINE\SOFTWARE\
SMART Technologies Inc.\Bridgit Data-conferencingSoftware\3.0.
2. Type your Bridgit server’s domain name or IP address in the
MasterServerDomainName
boxes.
3. Exit the Windows registry editor.
4. Select Start > Control Panel > System and Security > Administrative Tools > Services.
The
Services
dialog box appears.
5. Right-click SMART Bridgit Master Service, and then select Restart.
The
SMART Bridgit Master Service
restarts.
NOTE
Other clients disconnect from the Bridgit server when you complete this procedure.
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APPENDIX A
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6. Right-click SMART Bridgit Conference Service, and then select Restart.
The
SMART Bridgit Conference Service
restarts.
If clients are still unable to connect to the server, see
Verifying port forwarding and firewall configuration
below to verify the port forwarding and firewall configurations.
If the domain name resolves to your router’s public IP address, and your router doesn’t allow loop-back communication, see
Configuring the client’s HOSTS file
below to add the domain name to
the Windows HOSTS file.
Configuring the client’s HOSTS file
If the domain name resolves to your router’s public IP address, and your router doesn’t allow loopback communication, follow this procedure to add the domain name to the Windows HOSTS file.
To add the domain name to the Windows HOSTS file
1. Go to C:\Windows\system32\drivers\etc on the Bridgit client computer, and then open the
HOSTS file.
2. Add an entry so that the domain name you’re using to connect to the Bridgit server resolves to the server’s IP address.
This procedure is effective for Bridgit clients on this computer only. Other clients can use a direct
IP address or the IP address resolved from the domain name by your network’s DNS server.
3. See
Troubleshooting Bridgit server connections
on page 64 to configure the Bridgit server
software.
Verifying port forwarding and firewall configuration
If clients are still unable to connect to the server, verify that port forwarding on the network routers is configured to give clients access to the server, and that firewalls protecting the Bridgit server allow clients to access the server. See
Verifying communication protocol
Checking for firewalls
If the problems persist, the Bridgit client (not the server) could be the cause. See
You're unable to connect to the Bridgit server because of issues with the Bridgit client computer
( smarttech.com/kb/099567) .
Troubleshooting administration tool connections
Symptoms When you install Bridgit software with IP binding, SMART Bridgit
Administration Tools doesn’t connect to the Bridgit server.
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APPENDIX A
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Solution Use one of the following procedures to connect SMART Bridgit
Administration Tools to the Bridgit server: l
Directing IP traffic to the Bridgit server
l l
Moving the server’s IP address to the top of the IP settings list
Stopping applications using the server’s IP port
Directing IP traffic to the Bridgit server
To direct IP traffic to the IP address bound to the Bridgit server
1. Open a Command Prompt window, type hostname, and then press ENTER.
Note the computer name that appears.
2. If you don’t know the IP address that was entered when the server was installed, open
SMART Bridgit Administration Tools, and then select the Setup tab. For more information, see
Verifying Bridgit server configuration
Note the server’s IP address in the
IPv4 Address
drop-down list.
3. Go to C:\WINDOWS\system32\drivers\etc\, and then open the HOSTS file.
4. Type your IP address and host name on a new line at the bottom of the file.
EXAMPLE
192.168.0.8 bridgitserver.
5. Save the HOSTS file.
You can now open SMART Bridgit Administration Tools and configure the Bridgit server software. See
Configuring the server software
IMPORTANT
Because other applications can use the hostname, you should remove the line you added in step 4 after you configure the Bridgit server. You can remove the line or comment it out (by inserting a “#” character at the beginning of the line).
69
APPENDIX A
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Moving the server’s IP address to the top of the IP settings list
To move the server’s IP address to the top of the IP settings list
1. If you don’t know the IP address that was entered when the server was installed, open
SMART Bridgit Administration Tools, and then select the Setup tab.
Note the server’s IP address in the
IPv4 Address
drop-down list.
2. Select Start > Control Panel> Network Connections.
3. Right-click the network device that Bridgit software is bound to, and then select Properties.
4. Click Internet Protocol (TCP/IP) in the
This connection uses the following items
list.
5. Click Properties.
6. Select the General tab, and then click Advanced.
The
Advanced TCP/IP Settings
dialog box appears.
7. Click the IP Settings tab.
8. Remove all the IP addresses above the Bridgit server’s address.
9. Replace the addresses below the server’s address.
10. Restart the server.
Stopping applications using the server’s IP port
TIP
Perform this procedure when it won’t affect other users.
To make Bridgit software’s primary port available
1. Stop applications that use Bridgit software’s primary port.
2. Open SMART Bridgit Administration Tools and configure Bridgit software. For more information, see
Verifying Bridgit server configuration
3. Close SMART Bridgit Administration Tools.
4. Start the applications that you stopped in step 1.
70
APPENDIX A
TROUBLESHOOTING
Troubleshooting SMART Scheduler
After the you install and configure SMART Scheduler, it runs silently as a Windows service. It doesn’t have a user interface when running, and it doesn’t create a log file by default. Follow these steps to gather more information when troubleshooting.
To display a SMART Scheduler server log
1. Open a Command Prompt window, and then browse to the
SMART Scheduler Server
folder.
The default folder is C:\Program Files (x86)\SMART Technologies\SMART Scheduler
Server.
2. Type net stop "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service stops.
3. Type SMARTSchedulerServer.exe, and then press ENTER.
The SMART Scheduler server service starts. A series of text lines appear.
4. Look for and record any error information in the log that can help you identify a problem.
5. Press CTRL+C.
The server stops and the command prompt returns.
6. Type net start "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service starts.
To create a server log file
1. Open a Command Prompt window, and then browse to the
SMART Scheduler Server
folder.
The default folder is C:\Program Files (x86)\SMART Technologies\SMART Scheduler
Server.
2. Type net stop "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server Windows service stops.
3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER.
The SMART Scheduler server service starts. The log information re-directs to the log.txt file.
4. Wait a few minutes, and then press CTRL+C.
The server stops and the command prompt returns.
71
APPENDIX A
TROUBLESHOOTING
5. Type net start "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service starts.
6. Locate the log.txt file, and then open it in a text editor.
72
73
Index
A
activation
using the SMART activation server 19
B
bandwidth
Bridgit client software
Bridgit server software
customizing the web page of 42
C
client software See Bridgit client software
computer requirements
SMART Scheduler Outlook add-in 8
D
domain names
entering in the Windows registry 67
public versus private domain names 11
verifying DNS configuration 65
F
firewalls
G
GSN
changing server information 34
manually reconnecting to a remote
INDEX
H
I
installation
SMART Scheduler Outlook add-in 47
K
keys See licenses
L
licenses
logs See usage reports
M
Mac OS X operating system software 7
Meeting Pro software See SMART Meeting
Pro software meetings
74
monitoring performance of 60-61
N
network protocols See communication protocols
Notebook software See SMART Notebook software
O
Outlook add-in See SMART Scheduler
Outlook add-in
P
passwords
performance
Pick fastest server option, disabling 36
ports
prerequisites access See access requirements computer See computer requirements product keys See licenses protocols See communication protocols proxy servers
INDEX
R
reports See usage reports requirements access See access requirements computer See computer requirements
S
server software See Bridgit server software
SMART Bridgit Administration Tools
administering Bridgit software with 37
configuring Bridgit software with 23
SMART Scheduler
SMART Scheduler Outlook add-in
software licenses See licenses
T
75 text chat See chat
U
upgrades
SMART Scheduler Outlook add-in 51
V
W
webcams
SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/support/entsupport
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