BenQ RP552 Owner Manual

RP552
Interactive Flat Panel
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2015 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
Table of Contents
i
Table of Contents
Safety warnings and precautions ...................................... 1
Important safety instructions............................................ 2
Notes on this display ...................................................................... 2
Notes on the LCD panel of this display..................................... 2
Safety notice for remote control................................................. 3
Battery safety notice ....................................................................... 3
BenQ ecoFACTS.............................................................................. 4
Package contents ................................................................. 5
Setting up the display .......................................................... 6
Mounting the display....................................................................... 6
Parts of the display and their functions .......................... 8
Front panel ..................................................................................... 8
Input/output terminals.................................................................... 9
AC IN & Power switch................................................................ 10
Remote control............................................................................. 11
Using the remote control ........................................................... 13
Connection ......................................................................... 15
Connecting the VGA input.........................................................
Connecting the touch module...................................................
Connecting the digital inputs .....................................................
Connecting the AV inputs...........................................................
Connecting the coaxial output ..................................................
Connecting the video output.....................................................
Connecting to serial port ...........................................................
Connecting power........................................................................
15
15
16
17
18
19
20
21
Basic operations................................................................. 22
Turning the display on or off .....................................................
Turning off the display by Quickoff ..........................................
Initial setup .....................................................................................
Switching input signals .................................................................
Downloading software ................................................................
22
22
22
23
23
ii
Table of Contents
Setting up the Internet connection...........................................
Updating software.........................................................................
Adjusting audio volume level......................................................
Important instructions for using the touch screen ...............
24
27
27
32
Menu operations................................................................ 33
One touch menu operation........................................................
Setting menu ..................................................................................
Advanced Setting...........................................................................
More settings .................................................................................
Android system interface............................................................
33
33
35
37
40
Product information.......................................................... 48
Specifications.................................................................................. 48
Dimensions..................................................................................... 50
Supported input signal resolution ............................................. 51
Troubleshooting ................................................................. 53
Safety warnings and precautions
1
Safety warnings and precautions
The lightning flash with arrowhead
symbol, within an equilateral triangle, is
intended to alert the user to the
presence of uninsulated "dangerous
voltage" within the product's enclosure
that may be of sufficient magnitude to
constitute a risk of electric shock to
persons.
The exclamation point within an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance (servicing)
instructions in the literature
accompanying the appliance.
THIS EQUIPMENT MUST BE
GROUNDED
To ensure safe operation, the three-pin
plug must be inserted only into a
standard three-pin power outlet which
is effectively grounded through normal
household wiring. Extension cords
used with the equipment must have
three cores and be correctly wired to
provide connection to the ground.
Wrongly wired extension cords are a
major cause of fatalities.
The fact that the equipment operates
satisfactorily does not imply that the
power outlet is grounded or that the
installation is completely safe. For your
safety, if you are in any doubt about
the effective grounding of the power
outlet, please consult a qualified
electrician.
• The mains plug of the power supply cord shall remain readily operable. The AC
receptacle (mains socket outlet) shall be installed near the equipment and shall be easily
accessible. To completely disconnect this equipment from the AC mains, disconnect the
power cord plug from the AC receptacle.
• Do not place this display on an uneven, sloping or unstable surface (such as a trolley)
where it may fall and cause damage to itself or others.
• Do not place this display near water, like a spa or pool, or in a position which will allow
the splashing or spraying of water onto the display, like in front of an open window
where rain water may enter.
• Do not install this display in a confined space without proper ventilation and air
circulation, such as in a closed cabinet. Allow proper space around the display for
dissipating heat inside. Do not block any openings and vents on the display. Overheating
may result in hazards and electric shock.
• Installation of this display should only be performed by a qualified technician. Failure to
install this display properly may cause injuries and damages to the personnels and the
display itself. Check the installation regularly and maintain the display periodically to
ensure the best working condition.
• Use only the accessories approved or recommended by the manufacturer to mount this
display. Using wrong or unsuitable accessories may cause the display to fall and result in
serious personal injuries. Make sure that the surface and fixing points are strong enough
to sustain the weight of the display.
• To reduce the risk of electric shock, do not remove covers. No user serviceable parts
inside. Refer servicing to qualified service personnel.
• To prevent personal injuries, mounting the display or installing desktop stands is
required before use.
2
Important safety instructions
Important safety instructions
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury
from tip-over.
Unplug this apparatus during lightning storms or when unused for long
periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Notes on this display
• This display weights more than 100 kilograms. Do not attempt to lift the display alone.
• Make sure you have four or more people available to help lift or a flat cart to transport
the display to its final location.
• Keep the display horizontal as much as possible.
• Clear a floor space before unpacking.
Notes on the LCD panel of this display
• The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of
glass which is liable to marking or scratching, and cracking if struck or pressured. The
liquid crystal substrate is also liable to damage under excessive force or extreme
temperatures. Please handle with care.
• The response time and brightness of the LCD panel may vary with the ambient
temperature.
Important safety instructions
3
• Avoid placing the display in direct sun or where direct sun or spot lighting will shine
onto the LCD panel, as the heat may damage the panel and the external casing of the
display, and the bright light will make viewing the display more difficult than necessary.
• The LCD panel consists of individual pixels to display images and is manufactured
according to the design specifications. While 99.9% of these pixels work normally,
0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a
technical limitation of the LCD technology and is not a defect.
• LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are
also susceptible to 'screen burn-in' or 'image retention' which can be found on the
screen as visible fixed lines and shades. To avoid such damage to the screen, avoid
displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive
text or icons) for more than two hours. Change the aspect ratio from time to time. Fill
the entire screen with the image and eliminate the black bars whenever possible. Avoid
displaying images in 4:3 aspect ratio over a long period of time, otherwise there may be
visible burn marks on the screen as two vertical lines.
Note: Under certain circumstances, condensation may occur on the inner side of the
cover glass, it's a natural phenomenon and will not affect the operation of the display.
This condensation will usually disappear after around 2 hours of normal operation.
Safety notice for remote control
• Do not put the remote control in the direct heat, humidity, and avoid fire.
• Do not drop the remote control.
• Do not expose the remote control to water or moisture. Failure to do so could result
in malfunction.
• Confirm there is no object between the remote control and the remote sensor of the
product.
• When the remote control will not be used for an extended period, remove the
batteries.
Battery safety notice
The use of the wrong type of batteries may cause chemical leaks or explosion. Please
note the following:
• Always ensure that the batteries are inserted with the positive and negative terminals in
the correct direction as shown in the battery compartment.
• Different types of batteries have different characteristics. Do not mix different types.
• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life
or cause chemical leaks from the old batteries.
• When batteries fail to function, replace them immediately.
• Chemicals which leak from batteries may cause skin irritation. If any chemical matter
seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the
batteries as soon as possible.
• Due to varying storage conditions, the battery life for the batteries included with your
product may be shortened. Replace them within 3 months or as soon as you can after
initial use.
• There may be local restrictions on the disposal or recycling of batteries. Consult your
local regulations or waste disposal provider.
4
Important safety instructions
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of
its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate
vision with the ultimate goal to achieve a low-carbon society. Besides meeting
international regulatory requirement and standards pertaining to environmental
management, BenQ has spared no efforts in pushing our initiatives further to incorporate
life cycle design in the aspects of material selection, manufacturing, packaging,
transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ's CSR Website at http://
csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
Package contents
5
Package contents
Open the sales package and check the contents. If any item is missing or damaged, please
contact your dealer immediately.
LCD display
Power cord x 4
D-Sub (15-pin)
cable x 1
Audio interface
cable
Quick start guide
USB cable x 1
AAA battery x 2
Touch pen x 2
Remote control
• The type of power cord supplied may differ from that illustrated depending on your region of
purchase.
• Before discarding the package, check that you haven't left any accessories inside the box.
• Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing
the package (if possible) for future transport of the display.
• Do not leave plastic bags within reach of young children or babies.
6
Setting up the display
Setting up the display
Mounting the display
You can install the display on a vertical surface with a suitable wall mounting bracket or
on a horizontal surface with the optional desktop stands. Please pay attention to the
following notes during installation:
• This display should be installed by at least two adult persons. Attempting to install this
display by only one person may result in danger and injuries.
• Refer the installation to qualified technicians. Improper installation may cause the
display to fall or malfunction.
Installing the display on a wall
1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface.
Make sure that the size of the cloth is larger than the display.
2. Gently lay the display on the cloth with the LCD screen facing down.
3. Remove the desktop stands from the display if installed.
*Screw type: M8*25L
1315 mm
5. Install the wall mounting bracket
on the display and attach the
display to the wall according to
the mounting bracket’s
instructions. The length of the
screw should exceed the
thickness of the wall mounting
bracket by at least 10 mm. Make
sure that all screws are
tightened and secured properly.
(Recommended torque: 470 635N•cm). The mounting means
should be strong enough to bear
the weight of the display.
400 mm
4. Identify the wall mounting screw
holes on the back of the display
as shown in the illustration.
805 mm
400 mm
Thickness of
the wall
mounting
bracket
LCD display
10 mm
(0.39")
Setting up the display
• To maintain proper ventilation, keep at least 10 mm of
clear space from the back cover of the display to the
wall.
• Please consult a professional technician for wall mount
installations. The manufacturer accepts no liability for
installations not performed by a professional technician.
10mm
(0.39")
7
8
Parts of the display and their functions
Parts of the display and their functions
Front panel
1
No.
Name
2
3
4
5
6
7
8
8
9
Description
1
Power
Tap to enter energy saving mode. Press and hold for 2
seconds or more to power off.
2
Home
Press to back to main screen.
3
Return
Press to return to previous level of menu.
4
Menu
Press to enter function menu.
5
Volume Down
Press to decrease volume.
6
Volume Up
Press to increase volume.
7
PC USB
Built-in computer USB interface. The function is not available.
8
Media USB
USB interface of Android system, which can access storage
device to play media files and support keyboard & mouse.
9
Remote Control
Signal Receiver
Receive remote control signals. Do not obstruct the receiver.
Parts of the display and their functions
9
Input/output terminals
LAN
No.
Name
Description
Connect USB devices such as USB keyboards, USB mice, and USB
flash drives.
High-definition multimedia interface signal input. Connect to PC
with an HDMI output, a set-top-box, or other video devices
capable of realizing touch function.
1
USB
2
HDMI IN
3
VGA OUT
Connect to display devices with a VGA input.
4
AUDIO IN
External computer audio input.
5
VGA IN
External computer image input.
6
TOUCH
External computer touch signal input.When connecting external
computer, besides connecting external computer VGA and audio
signals, external computer's USB port needs to be connected to
the equipment. Under the condition that driver is installed,
external computer can be touch controlled through the equipment
(touch function is effective in VGA and HDMI channel by default)
7
AV IN
Composite video and audio input.
8
COAX OUT
Coaxial output.
9
RS232
Serial interface, used for mutual transfer of data between devices.
10
EARPHONE
Connected to device with headphone input function.
11
LAN
LAN interface, connecting RJ45 terminals. (This network port is
only used for the closed Android OS on this product.)
10
Parts of the display and their functions
AC IN & Power switch
13
power
switch
12
No.
Name
12
AC IN
13
POWER SWITCH
Description
AC input, connecting AC power supply. Refer to Connecting
power on page 21 for more information.
Open and shut down AC power supply. Refer to Turning the
display on or off on page 22 for more information.
Parts of the display and their functions
Remote control
11
3
Built-in computer Windows key.
4
Space
Built-in computer space key.
5
Alt+Tab
Built-in computer Alt+Tab key.
6
Alt+F4
Built-in computer program window close button.
7
Numeric buttons
Perform as numeric buttons.
8
Display
Show the current input source and information.
9
TV channel return key.
10
INPUT
Select the input source. Refer to Switching input
signals on page 23 for more information.
11
HOME
Android system main screen button.
12
1
Turn the display on or off.
2
Turn on or off the mute function.
MENU
Open or close the OSD menu.
13
Red button
Lock the keyboard and touch function.
15
Green button
No function.
15
Yellow button
No function.
16
Blue button
Freeze function.
12
Parts of the display and their functions

Direction key. Press for right selection.
21

Direction key. Press for downward selection.
22
23
ENTER
Confirms your selection or save changes.
24
Quickly start writing application (EZWrite). Select
writing pen quickly if the application is started.
25
Back
Return key.
26
PgUp
Built-in computer page (previous page).
27
PgDn
Built-in computer page (next page).
28
CH+/CH-
Channel switch key.
29
VOL+/VOL-
Volume switch key.
17
One key for blank screen.
30
F1 - F12
Built-in computer F1 - F12 function keys.
18
Backspace key.
19 
Direction key. Press for upward selection.
20 
Direction key. Press for left selection.
• Build-in computer is not available. All buttons related to computer are regarded as disabled in case of
no built-in computer.
• TV functions are not available.
Parts of the display and their functions
Using the remote control
Installing remote control batteries
1. Open the remote control battery compartment cover.
2. Insert the supplied batteries ensuring that
the positive and negative marked battery
terminals match the (+) and (-) marks in the
battery compartment.
The supplied batteries are provided for your
convenience so that you can operate the display
straight away. You should replace them as soon as
possible.
3. Refit the battery compartment cover.
13
14
Parts of the display and their functions
Remote control usage tips
• Point and aim the top front of the remote control directly at the display’s remote
control sensor window when you press the buttons.
• Do not let the remote control become wet or place it in humid environments (like
bathrooms).
• If the display’s remote control sensor window is exposed to direct sunlight or strong
light, the remote control may not operate properly. In this situation, change the light
source, readjust the angle of the display or operate the remote control from a location
closer to display’s remote control sensor window.
Connection
15
Connection
Connecting the VGA input
1. Connect the VGA IN jack on the display to the VGA output jack on a computer
using a D-Sub (15-pin) cable.
2. Connect the computer’s audio output jack to the AUDIO IN jack on the display
with a suitable audio cable.
3. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
Connecting the touch module
Connect the TOUCH (type B) jack on the display to the USB port of a computer using
the supplied USB cable. The touch module of the display supports easy Plug-and-Play
operation. There is no need to install additional drivers on the computer.
D-Sub (15-pin) cable
USB cable
Audio cable
Computer
• Avoid blocking the touch screen frame (where sensors are located) when initiating the touch
module.
• It is highly recommended that you connect the display to the PC or laptop directly. Avoid
connecting the display to a face plate device which may cause failures in touch operations.
• If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure
image still exists, use another USB type B to A cable.
• TOUCH must be used with HDMI or VGA IN.
16
Connection
Connecting the digital inputs
1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD
player) to the HDMI input jack on the display using an HDMI cable.
2. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
HDMI cable
DVD player
The applicable cable is not supplied and should be purchased separately.
Connection
17
Connecting the AV inputs
1. Connect the AV IN jack on the display to the output jack on an A/V device (such as a
VCR) using an appropriate video cable.
2. Connect the VCR’s audio output jacks to the AV IN jacks on the display using a
suitable audio cable.
3. To view images from this input, press the INPUT button on the remote control to
switch to respective input source.
Video Game Console
DVD player
Camcorder
AV
cable
VCR
Set Top Box
Satellite Receiver
The applicable cable is not supplied and should be purchased separately.
18
Connection
Connecting the coaxial output
To use coaxial out for acoustic applications:
1. Use coaxial cable to connect via COAX OUT to your audio equipment.
2. Plug in power cord, and switch power on.
Coaxial cable drive
LAN
Audio equipment
The applicable cable is not supplied and should be purchased separately.
Connection
19
Connecting the video output
For computer:
1. Use D-Sub cable and audio cable to connect from VGA OUT and EARPHONE to
the respective jacks of the devices.
2. Plug in power cord, and switch power on.
3. Press
on the remote control to turn on the display. Press INPUT to switch to
PC port. Set internal computer as VGA output or multi-screen display.
Audio cable
D-Sub (15-pin) cable
20
Connection
Connecting to serial port
Directly connect the computer to RS232 ports on the input/output terminals.
RS-232C
cable
Computer
• The applicable cable is not supplied and should be purchased separately.
• This connection is applicable to straight-through RS-232C cable only.
• After using serial port line to connect central control equipment and machine, certain function
of the machine can be controlled via central control equipment, such as: machine on/off, and
adjustment of sound volume, etc.
Connection
21
Connecting power
Plug one end of the power cord into the Power jack on the display and the other end
into an appropriate power outlet (if the outlet is switched, turn on the switch).
• The supplied power cord is suitable for use with 100-240V AC power only.
• The power cord and outlet illustrated may differ from the ones used in your region.
• Only use an appropriate power cord for your region. Never use a power cord which appears
damaged or frayed, or change the plug type on the power cord.
• Be aware of the power loading when you use extension cords or multiple outlet power boards.
• There are no user serviceable parts in this display. Never unscrew or remove any covers.
There are dangerous voltages inside the display. Turn off the power and unplug the power cord
if you intend to move the display.
22
Basic operations
Basic operations
Turning the display on or off
1. Be sure to following the instruction of
Connecting power on page 21.
2. Before turning on the display, make sure
the Power switch is set to ON (I). The
system will enter standby mode.
• To turn on the display, press the Power
button on the control panel or on the remote
control.
• To turn off the display, press the Power
button on the control panel or on the remote
control. The system will automatically enter
standby mode.
power
switch
IR Receiver
Power Button
The display’s standby mode still consumes power. To completely cut off power supply, set the
Power switch to OFF (O) and then disconnect the power cord from the power outlet.
Turning off the display by Quickoff
Tap Quickoff on the screen to turn off the display without using the remote control.
Initial setup
After you have connected the display to the power, you are ready to power on the
display. The first time you power on the display, you will be guided through a series of
setup screens. Follow the on-screen instructions or the steps below to start up your
display and complete the initial setup.
1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may
take a moment.
2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the
language, date and time, and network. Or your can skip some of these steps and
complete the setup later.
Basic operations
23
Switching input signals
Press the INPUT button on the remote control or the control panel to select an input
signal.
The users can keep pushing the Eye Care on the OSD menu and then the Eye Care mode will
be shown which is the low blue light mode.
Downloading software
BenQ may periodically release software updates that may add functions or applications
associated with your display. To check if there is a software update available for your
device or to obtain the software license key, please visit http://DSdownload.BenQ.com.
Then enter the serial number (can be found on the sticker attached on the back of the
display) and click OK to access the Software download page.
24
Basic operations
Setting up the Internet connection
Your display must be connected to the network to download updates or surf the
Internet.
To find the MAC address in Android OS, please go to Setting > Network > Status.
Network setting
1. On the home screen, select Apps (
)>Setting (
).
Basic operations
2. Go to Ethernet checking, set the switcher to On, and press Advanced to go to
Advanced setting.
3. Set Automatic IP to On and press Confirm to configure the network setting.
25
26
Basic operations
How to connect to Wifi
1. Click the Wifi icon and set the Wifi to On to connect to a wireless network.
2. A list of available networks will show on the screen. Click on the network’s name to
connect to the network. The password is needed if it is your first time to use the
network.
3. Key in the password and press Connect. The device is now connected to the Wifi
network.
Basic operations
27
Updating software
Whenever a new version of software is available, the system will automatically detect the
update and will prompt you to download it every time you turn on the display. If you
want to update the software, choose “Confirm” to continue the update. Or your can
skip this step and update the software later.
• Software update process may take some time to complete.
• During the update process, do not turn off the device or disconnect the Internet connection.
Any interruptions during the software update process may permanently damage your display.
Adjusting audio volume level
Press VOL- / VOL+ on the remote control to adjust the volume.
28
Basic operations
Using the touch screen
You can use the optical touch screen to control your operating system. The touch screen
can emulate basic mouse functions and supports multi-touch functions for Windows 7/
8*. The following table shows a list of gestures you can use on the touch screen.
• Ensure that you have installed the USB cable on the display to a computer.
• *Multi-touch functions are only supported by Windows 8, Windows 7 - Home Premium,
Professional, Enterprise and Ultimate versions. For Windows XP, Windows Vista and Windows
7 - Starter and Home Basic versions, multi-touch is not supported.
• Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
OS functions
Gesture actions
For Windows XP, Windows Vista and Windows 7
Tap the screen once.
Click
Tap the screen twice.
Double-click
1. Press on the target.
2. Hold and wait for a blue ring to appear.
3. Release your finger.
Right-click
Drag one finger left or right.
Drag
Basic operations
OS functions
Gesture actions
For Windows Vista and Windows 7
Drag one finger left or right.
Selection
Quickly drag your finger (Flick) in a desired direction.
Pan up / Pan down / Back /
Forward
Multi-touch functions
For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions
1. Press on the target.
2. Tap the screen with another finger.
3. Release the second finger.
Right-click
Drag one or two fingers up or down.
Scrolling
or
Move two fingers apart or toward each other.
Zoom
29
30
Basic operations
OS functions
Gesture actions
• Move two fingers in opposing directions.
• Use one finger to pivot around another.
Supported by specific
applications
Tap two fingers simultaneously.
The target should be the midpoint between the fingers.
Supported by specific
applications
For Windows XP, Windows Vista and Windows 7
Press and hold for 4 seconds.
Wakeup from Windows
sleep mode (S3)
Gesture
Description
For Windows 8
Press and hold to learn
This touch interaction causes detailed information or teaching
visuals (for example, a tooltip or context menu) to be displayed
without a commitment to an action. Anything displayed this way
should not prevent users from panning if they begin sliding their
finger.
Tap for primary action
Tapping on an element invokes its primary action, for instance
launching an application or executing a command.
Basic operations
Gesture
31
Description
Slide to pan
Slide is primarily used for panning interactions but can also be
used for moving, drawing or writing. Slide can also be used to
target small, densely packed elements by scrubbing (sliding the
finger over related objects such as radio buttons).
Swipe to select, command, and move
Sliding the finger a short distance, perpendicular to the panning
direction, selects objects in a list or grid (ListView and
GridLayout controls). Display the AppBar with relevant
commands when objects are selected.
Pinch and stretch to zoom
While the pinch and stretch gestures are commonly used for
resizing, they also enable jumping to the beginning, end, or
anywhere within content with Semantic Zoom. A
SemanticZoom control provides a zoomed out view for showing
groups of items and quick ways to dive back into them.
Turn to rotate
Rotating with two or more fingers causes an object to rotate.
32
Basic operations
Important instructions for using the touch screen
Please clean the frame when there is sign of malfunction on the touch screen.
• Before you clean the screen, make sure the display is turned off, and unplug the power
cord.
• Remove dust or dirt from the screen and the infrared plastic filter periodically. It is
suggested using a small amount of alcohol to clean the infrared plastic filter.
• To avoid damage to the screen, never use any type of abrasive materials to wipe the
screen.
• Use a neutral detergent to clean the touch screen. Avoid using detergents with erosive
substance, such as banana oil or ammonia.
• Moisten a clean soft, lint-free cloth with a neutral detergent and then clean the touch
screen.
• Do not spray a detergent on the screen surface or the body directly. It may result in a
short circuit to the touch screen.
• Keep the touch screen out of direct sunlight or spotlights.
Menu operations
33
Menu operations
One touch menu operation
At the bottom middle position of the screen as the starting point, use a touch pen to
drag toward center position of the screen, as shown below, to enter the menu.
Setting menu
Input setting
Press INPUT on the remote control or use a touch pen dragging from the bottom
middle to the center of the screen to enter attribute menu.
• Press /// on the remote control or use a touch pen to select a desired input
source and press ENTER on the remote control or directly click with the touch pen to
confirm.
• Press BACK on the remote control or click blank area outside menu with the touch
pen to exit menu.
34
Menu operations
Brightness setting
Press INPUT on the remote control or use a touch pen dragging from the bottom
middle to the center of the screen to enter attribute menu.
• Press  on the remote control or directly click Light icon with touch pen to enter
brightness setting menu.
• Press / on the remote control or drag brightness adjustment progress bar with the
touch pen to adjust brightness.
• Press BACK button on the remote control or click blank area outside menu with the
touch pen to exit menu.
Volume setting
Press INPUT button on the remote control or use a touch pen dragging from the
bottom middle to the center of the screen to enter attribute menu.
Menu operations
35
• Press  on the remote control or directly click Volume icon with touch pen to enter
volume setting menu.
• Press / on the remote control or drag volume adjustment progress bar with the
touch pen to adjust volume.
• Press MUTE on the remote control or directly click
with the touch pen to
enable or disable mute.
• Press BACK on the remote control or click blank area outside menu with the touch
pen to exit menu.
Advanced Setting
The advanced settings include AV, HDMI, and VGA.
When the input source is set to AV, HDMI, or VGA, press MENU on the remote control
or use a touch pen dragging from the bottom middle to the center of the screen to enter
attribute menu.
Screen menus
Press INPUT button on the remote control or use a touch pen dragging from the
bottom middle to the center of the screen to enter attribute menu.
• Press /// on the remote control or use a touch pen to select each option and
press ENTER on the remote control or directly click with the touch pen to confirm.
• Press BACK on the remote control or click blank area outside menu with the touch
pen to exit menu.
Menu
Description
Brightness
Press/on the remote control or use a touch pen to drag icon
to adjust brightness attribute.
Press/on the remote control or use a touch pen to drag icon
to adjust contrast attribute.
Contrast
36
Menu operations
Hue
Sharpness
Color Temp.
Press/on the remote control or use a touch pen to drag icon
to adjust hue attribute.
Press/on the remote control or use a touch pen to drag icon
to adjust sharpness attribute.
Press/on the remote control or use a touch pen to adjust
color temperature of image. Options are Cold, Classroom,
and Standard.
There is no Hue for HDMI settings, and there are no Hue and Sharpness for VGA settings.
Picture in picture menus (VGA)
Press INPUT on the remote control or use a touch pen dragging from the bottom
middle to the center of the screen to enter attribute menu.
• Press /// on the remote control or use a touch pen to select each option and
press ENTER on the remote control or directly click with the touch pen to confirm.
• Press BACK on the remote control or click blank area outside menu with the touch
pen to exit menu.
Menu
Description
H. Position
Press/on the remote control or use a touch pen to drag icon
to adjust horizontal position of image.
Press/on the remote control or use a touch pen to drag icon
to adjust vertical position of image.
Press/on the remote control or use a touch pen to drag icon
to adjust phase position of image.
Press/on the remote control or use a touch pen to drag icon
to adjust clock frequency of image.
V. Position
Phase
Clock
Menu operations
Aspect ratio
Auto fit
37
Press/on the remote control and press ENTER or use a
touch pen to click icon to adjust display ratio of image.
Press/on the remote control and press ENTER or use a
touch pen to click icon to automatically adjust image.
More settings
Press on the remote control or directly click More icon with touch pen to enter more
settings.
When the input source is set to Android, press INPUT on the remote control or use a
touch pen dragging from the bottom middle to the center of the screen to enter setting
menu.
• Press /// on the remote control or use a touch pen to select each option and
press ENTER on the remote control or directly click with the touch pen to confirm.
• Press BACK on the remote control or click blank area outside menu with the touch
pen to exit menu.
Options
Description
Ethernet
Checking
Display
Storage
Apps
Language &
input
Date & time
To view current network status and network preferences of the
display.
To set visual preferences on Font size and Wallpaper.
To show empty and occupied space.
To view memory consumption of apps in Android.
To set Language and Keyboard & Input Methods in Android.
Startup and
shutdown
To set date, time, and their formats in Android.
To set the Startup channel, Standby after startup, and
Timer switch. Reminder includes boot time and off time.
Schedules can be made by choosing the days of the week.
38
Menu operations
Floating
Annotation
Setting
About device
For more information, see the description below.
To view system information in Android.
The user applicable storage space varies from pre-installed apps and images occupancies at the
total memory space.
Floating annotation setting
Under any input source, place two fingers with about 20~50 mm spacing on the screen
for more than two seconds to enter the annotation menu as below.
Icon
Function
Description
Floating
Pop up sub-menu.
annotation setting
Return
Main interface
Click to return to previous operation interface.
Click to return to main interface of Android system.
Annotation brush Click to make annotation in the picture. Click again to
change brush color.
EZWrite
Click to enter writing application (EZWrite). This
application supports up to 6 points simultaneous writing.
Screen image will be saved automatically when exiting
whiteboard software. Storage location: resource browse/
blackboard writing.
Resource browse Click to open resources browse menu.
Screenshot
Close
Click for screenshot of current annotation image.
Screenshot storage location: resource browse/
blackboard writing.
Click to close annotation menu.
Menu operations
• The remote control is not capable of notation operations.
• You can choose to have Floating annotation setting available in all channel or in Android.
39
40
Menu operations
Android system interface
Note that this is a closed Android OS. Download and use of unauthorized apps on this system
are not available.
Main interface
• Press / on the remote control to select icons at the bottom and press ENTER to
execute the program, or directly tap the icon with a touch pen.
• Press HOME on the remote control or Home button at the bottom of front panel to
return to the main interface.
For free plan users of Zoom (
), please visit https://zoomnow.tw/live/?benq to upgrade your
plan to a paid plan. Read more information on the website.
EZWrite
EZWrite is a flat panel writing application that supports 6-point touch.
Icon
Function
Menu
Description
Click to pop up submenu (background change/save).
Menu operations
Icon
Function
Exit
41
Description
Click to exit the writing application.
Picture in picture Click to pop up picture in picture interface.
Image import
Click to import required images.
Select
Click to select writing symbols.
Brush
Click to write. Press 3 seconds or more to enter setting
screen to set brush color and thickness.
Eraser
Click to erase writing symbols or drag a box selection to
erase.
Cancel
Click to cancel the previous operation.
Restore
Click to restore the cancelled operation.
Page
Add page
Reveal page number of the current picture.
click to add a new page of writing image.
42
Menu operations
EZFinder
EZFinder helps to search for files in the memory and in external storage of Android
system.
1.
3.
2.
4.
Item
Function
1
2
3
Storage device
File type filter
Menu/exit
4
5
6
5.
6.
Description
Click to pop up submenu (background change/save).
Click to highlight the desired file type to display.
Click with the touch pen to pop up menu options or exit
file browsing.
File arrangement Arrange files with icons or a list.
File operation
Perform operations such as select/delete/crate/copy/cut.
Main display area Display files of corresponding type in memory card.
Multimedia files such as images, audios, and videos can be played by directly tapping on
the file icon.
Menu operations
43
Image
Select the image file you want to play and perform the functions as provided on the
screen according to your needs
Plying Setting
animation effect
playing interval ti..
Set Wallpaper
Icon
Function
Close the current playback.
Magnify the current image.
Shrink the current image.
Play the previous image.
Play/pause the current playback.
Play the next image.
Counterclockwisely rotate the current image.
Clockwisely rotate the current image.
Set the animation effect and playing interval for images being played, and set
the current image as the wallpaper.
Supported image format (codec):
• JPEG (base-line up to 15360 x 8704, progressive up to 1024 x 768, MPO up to 15360 x 8640)
• PNG (non-interlace up to 9600 x 6400, interlace up to 1200 x 800)
• BMP (up to 9600 x 6400)
44
Menu operations
Audio
Select the audio file you want to play and perform the functions as provided on the
screen according to your needs.
Icon
Function
Close the current playback.
Play the previous audio.
Play/pause the current playback.
Play the next audio.
Check audios in the playlist.
Repeatedly play audios in the playlist.
Repeatedly play a single audio in the playlist.
Randomly play audios in the playlist.
Supported video format (codec) up to 1080p resolution:
• mp3 (MPEPG1/2 Layer 1: 32Kbps~448Kbps, MPEPG1/2 Layer 2: 8Kbps~384Kbps, MPEPG1/2
Layer 3: 8Kbps~320Kbps, 16KHz~48KHz sampling rate)
• m4a/aac (ACC, HEACC free format, 8KHz~48KHz sampling rate)
• wma/asf (WMA: 128Kbps~320Kbps, 8KHz~48KHz sampling rate / WMA Pro: <768Kbps,
~96KHz sampling rate)
• ogg (OGG: ~48KHz sampling rate)
Menu operations
Video
Select the video file you want to play and perform the functions as provided on the
screen according to your needs.
Icon
Function
Close the current playback.
Play the previous video.
Fast rewind the current video.
Play/pause the current playback.
Fast forward the current video.
Play the next video.
Check videos in the playlist.
Supported video format (codec) up to 1080p resolution:
• 3gp (H.264)
• avi (MPEG-2, MPEG-4 Xvid-SP, MPEG-4 Xvid-ASP, H.264, MJPEG)
• mkv (MPEG-4, H.264)
• mov (MPEG-4 SP, H.264 BP, H.264 MP)
• mp4 (MPEG-4 SP, MPEG-4 ASP, H.264 BP, H.264 MP, H.264 HP)
• mpg, mpeg (MPEG-2)
• ts (MPEG-2, H.264 MP)
45
46
Menu operations
Browser
At network connected state, click on browser icon to surf the Internet. Click on the
symbol X in the upper left cornet to close it.
loading...
http://www.google.com/
PIP
Click on PIP icon to pop up picture-in-picture interface.
4
1
2
3
Item
1
2
3
4
Description
Picture-in-picture interface.
Click to choose a input source in the list to be shown.
Click
for full screen. Click
to exit picture-in-picture interface.
Click with the touch pen to pop up the input source list.
To use remote control for picture-in-picture operations:
• press  to pop up the input source list.
• Press  to enable the selection from the list.
• Press / to select and press ENTER to confirm the selection.
Menu operations
Setting
Setting is the shortcut to setting menu. Refer to Setting menu on page 33 for details.
Apps
• Other than preset apps located at the bottom of the screen, additional apps will be
placed in the same section and be displayed when App icon is clicked.
• For more information about Quickoff, please see Turning off the display by Quickoff
on page 22.
47
48
Product information
Product information
Specifications
Item
Backlight
Panel size
LCD panel
1920 x 1080
Brightness (cd/m2)
(typical)
350 nits
Contrast (typical)
1400:1
8-bit(16.7M)
IR Touch
Resolution
32767 x 32767
Accuracy
Operating System
Tempered glass
10 points touch (varies from operating systems and
applications)
+/- 2mm
USB type B x 1
Windows XP/Vista/7/8, Mac OS X 10.6~10.10, Linux,
Chrome OS 4.0.1847.134 (touch function varies from
releases)
AG coating, 80
Thickness
4mm
Computer
VGA (D-Sub 15-pin) x 3
Video
Composite Video (3-in-1 connector) x 1, HDMI x 3
(1080P x 3)
Audio
Line-in (3.5 mm jack) x 3, along with 3 VGA input
USB
Type A
(USB2.0 x3; USB3.0: x1)
Control
RS-232C (D-Sub 9-pin)
TV Tuner
NO
Computer
VGA (D-Sub 15-pin) x 1
Video
NO
Audio
Earphone (3.5 mm jack), COAX x 1
External speaker out
(L/R)
Audio
8
Technology
Touch Output
Output
55"
Native resolution
(pixels)
Capacity
Input
LED
0.630
Panel Bit
Panel glass
RP552
Pixel pitch (mm)
Response time (ms)
(typical)
Touch
Specifications
NO
Audio W (Amp)
10W x 2
Internal speaker
YES
Product information
Supply
Power
Environment
190W
Consumption Standby
≤ 0.5W
Operating Temperature
0 - 40oC
Storage Temperature
Storage Humidity
Display Orientation
Weight (kg)
Mechanical
Dimensions (W x H x
D) (mm)
Bezel Dimension - T/B/
L/R (mm)
Feature
100 - 240V AC, 50/60 Hz
Consumption Max.
Operating Humidity
10 - 90% (without condensation)
0 - 40oC
10 - 90% (without condensation)
Landscape
47/58 (without packing / with packing)
1315*805*93/1480*950*270
40 / 63 / 40 / 40
Image setting
YES
Source/Volume Control
YES
Sharpness
enhancement
YES
Dimming control
(Adaptive Contrast)
49
TBD/NO
10-bit color processing
NO
De-Interlacing / comb
Filter
YES
Customized Classroom
Mode
YES
Blank screen
YES
• Specifications and functions are subject to change without notice.
• To make sure that the touch function works properly on Mac OS X 10.10, you are
recommended to perform screen calibration first. Contact BenQ dealer for the required
calibration utility.
Item
CPU
System
RP552
ARM Cortex A9 1.0G, Dual Core
System
Memory
1.5GB
Storage
8GB
OS
Android 4.2.1
This Android 4.2.1 operating system is not standard Android, so access to Google Play™ is not
available. APK cannot be installed in the default location. Without management permission,
installing function won’t work. There is no guarantee that the self-installed APK can function
normally.
50
Product information
Dimensions
fPP
PP23(1,1*
fPP$&7,9($5($
fPP
PP23(1,1*
fPP$&7,9($5($
&+
,1
fPP
PP
PP
PP
PP
PP
PP
P
0
P
Unit: mm
Product information
Supported input signal resolution
Resolution
640 x 480 @ 60Hz
640 x 480 @ 67Hz
640 x 480 @ 72Hz
640 x 480 @ 75Hz
720 x 400 @ 70Hz
800 x 600 @ 60Hz
800 x 600 @ 75Hz
832 x 624 @ 75Hz
1024 x 768 @ 60Hz
1024 x 768 @ 75Hz
1152 x 870 @ 75Hz
1280 x 720 @ 60Hz
1280 x 768 @ 60Hz
1280 x 800 @ 60Hz
1280 x 800 @ 60Hz
1280 x 960 @ 60Hz
1280 x 1024 @ 60Hz
1360 x 768 @ 60Hz
1366 x 768 @ 60Hz
1400 x 1050 @ 60Hz
1600 x 1200 @ 60Hz
1680 x 1050 @ 60Hz
1600 x 1050 @ 60Hz
1920 x 1080 @ 50Hz
1920 x 1080 @ 60Hz
NTSC-M
NTSC-J
PAL-BDGHI
576i (50Hz)
480i (60Hz)
480p (60Hz)
576p (50Hz)
720p (25Hz)
Input source
AV
S-Video
YPbPr
VGA
HDMI
51
52
Product information
720p (30Hz)
720p (50Hz)
720p (60Hz)
1080i (50Hz)
1080i (60Hz)
1080p (24Hz)
1080p (25Hz)
1080p (30Hz)
1080p (24Psf)
1080p (25Psf)
1080p (50Hz)
1080p (60Hz)
•
: supported
• Vacant: not supported
Troubleshooting
Troubleshooting
Problem
No picture
No sound
The computer input
image looks strange
The control panel
buttons do not work
Solution
Check the following:
• Is the display turned on? Check the power indicator of the
display.
• Is the signal source device turned on? Turn on the device
and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to Supported input signal resolution
on page 51 to select a supported resolution and try again.
• Have you chosen an unsupported output resolution on
the DVD or Blu-ray disc player? Refer to Supported input
signal resolution on page 51 to select a supported
resolution and try again.
Check the following:
• Have you turned on the mute function on the display or
the input source device? Turn off the mute function or
increase the audio volume level and try again.
• Are there any loose cable connections? Make sure that all
cables are connected firmly.
• Have you chosen an unsupported output resolution on
the computer? Refer to Supported input signal resolution
on page 51 to select a supported resolution and try again.
• Use the Auto Adjust function to let the display
automatically optimize the display of computer image.
• If the result of the Auto Adjust function is not
satisfactory, use the Phase, Horizontal Pos. and
Vertical Pos. functions to manually adjust the image.
Have you locked the control panel buttons? Unlock the
buttons and try again.
53
54
Troubleshooting
The remote control does • Have you locked the remote control function? Unlock the
not work
function and try again.
• Check for incorrect battery orientation.
• Check for dead batteries.
• Check your distance and angle from the display.
• Check whether remote control is properly being pointed
at the display’s remote control sensor window.
• Check for any obstacle between the remote control and
the remote control sensor window.
• Check that the remote control sensor window is not
under strong fluorescent lighting, or in direct sunlight.
• Check for any devices (computer or personal digital
assistant, PDA) nearby that transmit infrared signals which
may cause interference to signal transmission between the
remote control and the display. Turn off the infrared
function of these devices.
Remote control failure
• Check whether there are other objects between remote
control and television remote control receiving window,
thus leading to failure of remote control.
• Check whether the battery electrode in the remote
control is correct.
• Check whether remote control needs to replace battery.
Machine automatically
• Whether set sleep or not.
shutdown
• Check whether there is sudden power outage.
• Check whether there is no signal automatic shutdown.
Signal out of range
• Check whether display is set correctly.
• Check whether resolution is the best resolution.
• Adjust line and field synchronization in menu.
Background has vertical
• Select automatic correction in menu.
lines or streaks
• Adjust clock and phase position in menu.
Image lack of color, color • Check whether VGA is not well connected or has quality
is incorrect
problem.
• Adjust chromaticity and brightness or contrast in menu.
Display format that is not • Select automatic correction in menu.
supported.
• Adjust clock and phase position in menu.
Touch function invalid
• Check whether touch driver is installed and started.
• Check whether the size of article touched is comparable
with finger.
Touch positioning not
• Check whether driver is properly installed and make
correct
correction.
• Check whether touch pen is facing the screen.
Troubleshooting
No picture and no sound • Check whether the machine is started state.
• Check whether signal wire is well plugged, whether
INPUT is corresponding to it.
• If in internal computer mode, check whether internal
computer is started.
With horizontal or
• Check whether signal wire is well connected.
vertical stripes or image • Check whether other electronic equipment or power
dithering
tools are placed around the machine.
No color, color is weak
• Adjust chromaticity and brightness or contrast in menu.
or image is weak
• Check whether signal wire is well connected.
With image but without • Check whether mute button is pressed for mute.
sound
• Press VOL+/VOL- to adjust volume.
• Check whether audio line is connected correctly.
Only one speaker has
• Adjust sound balance in menu.
sound
• Check whether computer sound control panel only sets
up one sound channel.
• Check whether audio line is connected correctly.
VGA output without
Check whether connect external device with headphone
sound
cable.
10/28/15
55